RE: [SA-list] run-time error '10048'

2009-12-08 Thread Clarke, Garry (Systems Manager)
Hi Dirk, Yes it was enabled and we don’t use it. I’ve disabled it now. Regards, Garry. From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Wednesday, 9 December 2009 10:36 AM To: Servers Alive Discussion List Subject: Re: [SA-list]

Re: [SA-list] run-time error '10048'

2009-12-08 Thread Dirk Bulinckx
Is the build-in webserver active? Are you using it? dirk. - Original Message - From: Clarke, Garry (Systems Manager) (mailto:gcla...@pblmedia.com.au) To: Servers Alive Discussion List (mailto:salive@woodstone.nu) Sent: Wednesday, December 09, 2009 12:10 AM Subject: [SA-list] run-t

RE: [SA-list] Application - False Positives

2009-12-08 Thread Laatz, Anthony
Thanks for the info, I was leaning towards that the timeout was lasting longer than the time between checks which is why it probably freaked out on us on Saturday. Also I found out the boss was copying over 60 gigs of data over the network on Saturday. Across the same switch that all the servers

[SA-list] run-time error '10048'

2009-12-08 Thread Clarke, Garry (Systems Manager)
Hi all, I’m running v6.2.2319 and have recently started having an issue where servers alive hangs and when I login to the server, there is the below error. Anyone know what the cause may be? Garry. Run-time error '10048' The specified address is already in use. ___

RE: [SA-list] Application - False Positives

2009-12-08 Thread Jason Passow
Also in regards to false alerts. In our company I receive every alert. Other admins (including execs) receive filtered alerts. TO use your example I have two alerts one which sends to me after 2 downs. The second sends to management after 2 downs when the alert "should not contain" 1460.

RE: [SA-list] Application - False Positives

2009-12-08 Thread Chris Mang
Anthony, I’ve had similar situations. Setting the timeout value to a higher number never fixed the issue. What would happen is that I would get a 1460, but the Roundtrip time displayed in the GUI was less than my timeout value. This led me to believe that the process (or machine) I was c

RE: [SA-list] Roadmap

2009-12-08 Thread Monat, Paul
Here, we bought www.bomgar.com (http://www.bomgar.com) server to support our people. Not an all-compassing solution but very practical when it’s necessary to see exactly what the client faces or to show the client where to click and go (explanation: The product allows support personnel to see th

Re: [SA-list] Application - False Positives

2009-12-08 Thread Kevin Stone
and how is this being confirmed?  Are you at the same site and within the same minute?  One issue with monitoring external sites is that you can never fully replicate the exact conditions that occurred at the moment SA reported the failure.  Monitoring tools never report false positives, somethi

RE: [SA-list] Application - False Positives

2009-12-08 Thread Laatz, Anthony
Right I understand that, I guess I am looking for an acceptable timeout time.. 30seconds seems like it would be. It becomes an issue with management when all day Saturday they are constantly receiving down and up alerts. When the application is constantly up. I made sure there wasn’t anything un

RE: [SA-list] Application - False Positives

2009-12-08 Thread Weigold, Greg
Jim, What kind of check are you doing? In a previous life we had to use a specific text file as our check for a website, because with load-balancing and some other factors, the actual website often appeared to be down, even though it wasn’t. When you build the pages on the fly, doing a ge

RE: [SA-list] Application - False Positives

2009-12-08 Thread Laatz, Anthony
Well for my case, a couple of the applications if they are closed out or stop responding our phone system throws up an alarm saying that particular application is offline. The alarms never pop off, and usually the next check it says the application is running again. My Boss gets the alerts too,

RE: [SA-list] Application - False Positives

2009-12-08 Thread Jason Passow
1460 is being returned by windows to Server's Alive. Therefore it is not a false positive. Often times this means that the server you are checking is running slowly. From my experience it almost always refers to a general Windows error and occasionally it refers to a network issue. The ne

RE: [SA-list] Application - False Positives

2009-12-08 Thread Dirk Bulinckx
How do you determine it's false? A "down" means that we can't check it as being UP. If your internet connection is down (this is an example!!) then we can't check your external website and will flag the entry as being down. While the webserver serving your pages might by up-and-running an

RE: [SA-list] Application - False Positives

2009-12-08 Thread Griffin, Jim
Because its reporting our website as being down when in fact its up. From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Kevin Stone Sent: Tuesday, December 08, 2009 11:06 AM To: Serve

RE: [SA-list] Application - False Positives

2009-12-08 Thread Dirk Bulinckx
That's a timeout error. It means that the (remote) server didn't respond within the given timeout. We can't say for sure that the process is running (we're talking about a process check), so we can't set an UP on that entry, that's why you get a DOWN. A DOWN should be interpreted as

RE: [SA-list] Roadmap

2009-12-08 Thread Jason Passow
For the SMTP messages what shows in the debug log? To turn on debug logging go to file-->setup-->logging-->debug logging to file. Jason Passow Mississippi Welders Supply http://www.mwsco.com jas...@mwsco.com ph: (507) 494-5178 fax: (507) 454-8104 --

[SA-list] TAP connection on Verizon

2009-12-08 Thread Mike McTee
A while back I began experiencing issues with SA Alerts sent via "Alpha Paging - SMS" failing to send. When this first began to fail was not long after Verizon acquired AllTel's network, so I assumed that was the issue. Now that I've finally gotten time to try and troubleshoot this, I'm not h

Re: [SA-list] Application - False Positives

2009-12-08 Thread Kevin Stone
How do you know it's a false positive?  -Kevin On Tue, Dec 8, 2009 at 10:50 AM, Griffin, Jim mailto:jgrif...@kepner-tregoe.com)> wrote: That is my problem as well.  Too many false positives.    I’m running Windows Server 2000 Service Pack 4.  Servers Alive version 6.1.2247.   This ale

RE: [SA-list] Roadmap

2009-12-08 Thread Griffin, Jim
Correct. It’s not a true false alert. But its reporting that our external web site is down when in fact the website is up, which of course is an issue. The server has been restarted, but I can restart it again today no problem with that. It is also not sending out text messages and emails

RE: [SA-list] Application - False Positives

2009-12-08 Thread Laatz, Anthony
ERR: 1460 Enterprise Version 6.2.2279 Thank you, Anthony Laatz Network Administrator – Answer Center America From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Dirk Bulinckx Sent: Tuesday, December 08, 2009 09:31 To: Servers Alive Discussion List Subjec

RE: [SA-list] Application - False Positives

2009-12-08 Thread Griffin, Jim
That is my problem as well. Too many false positives. I’m running Windows Server 2000 Service Pack 4. Servers Alive version 6.1.2247. This alert is specifically for checking our company website (which is hosted externally). What other information do you need? You may have to walk m

RE: [SA-list] Roadmap

2009-12-08 Thread Chris Mang
Servers Alive very rarely sends a true ‘false alert’. Like any application, it isn’t perfect, but in my experience, SA reports what it can, and some other source is the cause of the status of the alert. The first thing I do when I have what people call ‘false alerts’ is to restart the Serve

RE: [SA-list] Application - False Positives

2009-12-08 Thread Dirk Bulinckx
And what does SA show as reason for the down? And what exact version/build of SA are you using? dirk From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Laatz, Anthony Sent: Tuesday, December 08, 2009 3:56 PM To: Servers Alive Discussion List Subject: [SA-l

RE: [SA-list] Roadmap

2009-12-08 Thread Jason Passow
Their are MANY open source products that do not charge for the license at all and charge a LARGE fee for support. I think anyone who needs 24/7 support would understand that it does not come cheap. That being said I would not and do not need 24/7 support. Jason Passow Mississippi Welders

RE: [SA-list] Roadmap

2009-12-08 Thread Dirk Bulinckx
24/7 support should be possible, question is mostly does it make sense to be contactable via phone if most of the time email is needed in order to get logfiles. And 24/7 support would mean support, NOT configuration help. That would be done via the normal support options. BUT this

[SA-list] Application - False Positives

2009-12-08 Thread Laatz, Anthony
I’ve noticed more recently that we are starting to get a lot of false positives when SA is checking to see if an application is running. We have SA checking every 2 minutes during the day and every 3 overnight and weekend. It was checking every minute on off hours but we had 12 hours of false po

RE: [SA-list] Roadmap

2009-12-08 Thread Dirk Bulinckx
A new alert was added - "Export setup to .REG file" (Execute Command - Internal Servers Alive command) - this will typicaly be used to generate a .REG file that will be included into a backup. Build 2322 or later … http://beta.woodstone.nu (http://beta.woodstone.nu) dirk. Fro

RE: [SA-list] Roadmap

2009-12-08 Thread Griffin, Jim
Chris I agree with having 24x7 support for this product. I’m new to servers alive at the job I just started a month ago. Having gone through the manual and trying to become more familiar with the product was good to an extent, but has not helped me fix my problems. Speaking of that. Did a

RE: [SA-list] Roadmap

2009-12-08 Thread Dirk Bulinckx
Exactly my thought. Servers Alive is not a backup software. However "preparing" the info for a real backup program is indeed something SA should do, and already does :-) At the startup of Servers Alive we create a file called "Servers Alive Settings.REG", this contains the SETUP (read regist