I would rather not give Apple complete access to my phone just so they can occasionally check to ensure I am not pirating apps.
David Chittenden, MSc, MRCAA Email: dchitten...@gmail.com Mobile: +64 21 2288 288 Sent from my iPhone On 05/08/2013, at 10:41, Maria and Joe Chapman <bubbygirl1...@gmail.com> wrote: > HI. wouldn't it work better if all apps could be downloaded for free and > trialled say for a day? There are lots of apps I'd love to try but am > hesitant to download due to the fact that there is really no way to tell if > they are accessible or not unless someone on list or someone on applevis has > tried them. I mean if it's a 99 c app it's not that bad but if it's 5 or 10 > bucks? That's going to get expensive. > Warm regards and blessings > Maria, Joe and FurBabies > Email: iMessage:bubbygirl1...@gmail.com > > > > On 03/08/2013, at 6:02 PM, Arnold Schmidt <arno...@mindspring.com> wrote: > >> As I state in another message, I would be much more willing to support a >> general refund policy, such as Google has, or at least use to have, rather >> than an it won't work with VoiceOver policy. That is just too open to >> abuse. Besides, a general refund policy would be an even better way to let >> developers know if people didn't like their app, a bunch of them all >> requested refunds. It might even improve accessibility. >> >> Arnold Schmidt >> ----- Original Message ----- >> From: Cara Quinn >> To: viphone@googlegroups.com >> Sent: Saturday, August 03, 2013 2:58 AM >> Subject: Re: Bad experience with iTunes Store support regarding app refund >> >> Sieghard and All, >> >> Let me encourage you and actually everyone on this list to write Apple >> Accessibility to request that there be reasonable accommodation in place for >> VoiceOver users to receive app refunds in cases like Sieghard's. I'd also >> suggest that Sieghard's note be attached to your own. >> >> I believe this issue needs to be brought into the forefront in a positive >> and decisive way. We are almost 2000 people on this list and this is a very >> good opportunity to make this point heard. >> >> This discussion has come up before of being alerted of VO accessibility >> ahead of time in the App Store and though we've not come to a set conclusion >> on the best way to do this, having some indication that an app has been >> found to be accessible to some degree with VoiceOver before we purchase it >> is a completely reasonable request. If this is not possible, then it is more >> than reasonable to ask for refunds if we cannot use an app which is not >> accessible to us with the available Apple universal access paradigm. >> >> the email address for Apple Accessibility is: >> >> accessibil...@apple.com >> >> These are very caring people so please keep this in mind when you write. >> I've known some of them personally. They want to help though there may not >> be a clear way of making this happen just yet. Just let them know this is >> important though. Make your voice heard in a friendly way. they will listen >> to you even if they do not know the best answer yet. :) >> >> Thanks All, for your time. >> >> Sincerely, >> >> Cara :) >> On Aug 1, 2013, at 11:09 PM, Sieghard Weitzel <siegh...@live.ca> wrote: >> >> Hello List, >> >> Requesting a refund for an app which turns out not to work with Voiceover >> has come up a few times and the iTunes Store support email has been posted >> in connection with that. So I thought I post my recent experience with >> contacting iTunes Store support via their email. >> >> I had bought a couple of package tracking apps in order to find out which >> one I liked best. I have been using Track This which is awesome, but I am in >> Canada and for some reason they don’t support Purolator and CanPar which are >> both major carriers here. I contacted Track This support twice and never >> received a reply. >> >> Anyhow, back to iTunes Store support. I provided all the information >> including order numbers, purchase date, my Apple Id etc. I explained how I >> really enjoyed my iPhone and the fantastic accessibility, but that >> unfortunately these two apps I purchased were not voiceover friendly and >> there was no Light version offered which I could have tried first. I also >> mentioned that I contacted both developers and after almost a week had not >> received a reply. In short, I was friendly, explained everything and even >> waited to see if the developers would reply to see if they were willing to >> make Voiceover improvements. >> >> I received a prompt reply in which the agent explained that all app sales >> are final, but that given the situation they would refund me the $6.72 or >> whatever it was for the 2 apps. However, she also continued to give me links >> as to their terms and conditions and said that this was a one-time curtocy >> and that in the future they could not provide any more refunds and that it >> was up to me to make sure I didn’t turn on one-click ordering and accidently >> purchase apps or read the app description to be sure it was what I wanted. >> It was strange because all of this gave me the impression this person did >> not at all get the point about Voiceover and all that, but on the other hand >> she said they would give me a refund given the situation. According to what >> she said I should see the refund back on my account within 48 hours and >> since both apps were purchased using store credit it would come back as >> store credit. This is now 2 weeks ago and I replied twice to the initial >> message to explain that I still had not received the credit and I am getting >> no more replies. >> >> I guess what I want to say here is that those who have done this and >> received refunds are lucky, but it appears one should definitely not count >> on getting a refund even if an app turns out not to work with Voiceover. I >> certainly will not buy an app again thinking I might as well try it because >> if it doesn’t work I can always ask for a refund. >> >> >> Regards, >> Sieghard >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailingviph...@googlegroups.com. >> >> Search and view the VIPhone archives by >> visitinghttp://www.mail-archive.com/viphone@googlegroups.com/. >> >> Reach the VIPhone owner and moderators by >> emailingviphone+ow...@googlegroups.com. >> >> Unsubscribe and leave VIPhone by >> emailingviphone+unsubscr...@googlegroups.com. >> >> More VIPhone group options can be found by >> visitinghttp://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailing viphone@googlegroups.com. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/viphone@googlegroups.com/. >> >> Reach the VIPhone owner and moderators by emailing >> viphone+ow...@googlegroups.com. >> >> Unsubscribe and leave VIPhone by emailing >> viphone+unsubscr...@googlegroups.com. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailing viphone@googlegroups.com. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/viphone@googlegroups.com/. >> >> Reach the VIPhone owner and moderators by emailing >> viphone+ow...@googlegroups.com. >> >> Unsubscribe and leave VIPhone by emailing >> viphone+unsubscr...@googlegroups.com. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
