I don't think this is very analogous. When you purchase a meal, it's to
enjoy it that one dining experience. If you don't like the food then you
can complain. You may or may not get some consideration on the bill, and
this has nothing to do with blindness.
When you purchase an app, it's generally to use it for a while, and not
just one time. Plenty of companies and apps have very successful
business models where you can download an application, try it for a week
or a month and then purchase it or it stops working. This is not a new
concept, and as David has said, could be implemented in the App Store
with in app purchases.
Finally, enjoying the taste of a meal and the dining experience has
nothing to do with sight or blindness, and is pretty trivial when
compared to the needed accessibility to use an app.
On 08/04/2013 06:20 PM, Joanne Chua wrote:
Hi,
This arguement reminds me of something along the line of...
lets go to the restarant, lets order some food, eat it, then decide if
you like the food or not to determine if you pay for the food or not.
Reason? well, because i'm blind, i have the rights to taste the food. If
it is not suiting my taste, i'll decide not too pay...
Joanne Shuang Chua
Leaders For Tomorrow 2013 Candidate
Send from my iPad
On 05/08/2013, at 8:42, Maria and Joe Chapman <bubbygirl1...@gmail.com
<mailto:bubbygirl1...@gmail.com>> wrote:
Hi. I was thinking more along the lines of the app could be
downloaded and is fully functional for a day unless you purchase a key
on the mac or do an in app purchase on the iphone. Some apps can be
rather expensive, I would not be willing to buy a 10 or 20 dollar app
I could not use and probably wouldn't unless I had heard it was at
least usable in some way with voice over. How many apps I wonder are
not discovered to be accessible because people are afraid to buy them
in case they are not usable?
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>
check out
www.95-the-mix.com <http://www.95-the-mix.com>
where we play lots of great music
On 05/08/2013, at 9:01 AM, David Chittenden <dchitten...@gmail.com
<mailto:dchitten...@gmail.com>> wrote:
I would rather not give Apple complete access to my phone just so
they can occasionally check to ensure I am not pirating apps.
David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com <mailto:dchitten...@gmail.com>
Mobile: +64 21 2288 288
Sent from my iPhone
On 05/08/2013, at 10:41, Maria and Joe Chapman
<bubbygirl1...@gmail.com <mailto:bubbygirl1...@gmail.com>> wrote:
HI. wouldn't it work better if all apps could be downloaded for
free and trialled say for a day? There are lots of apps I'd love to
try but am hesitant to download due to the fact that there is really
no way to tell if they are accessible or not unless someone on list
or someone on applevis has tried them. I mean if it's a 99 c app
it's not that bad but if it's 5 or 10 bucks? That's going to get
expensive.
Warm regards and blessings
Maria, Joe and FurBabies
Email: iMessage:bubbygirl1...@gmail.com <http://gmail.com/>
On 03/08/2013, at 6:02 PM, Arnold Schmidt <arno...@mindspring.com
<mailto:arno...@mindspring.com>> wrote:
As I state in another message, I would be much more willing to
support a general refund policy, such as Google has, or at least
use to have, rather than an it won't work with VoiceOver policy.
That is just too open to abuse. Besides, a general refund policy
would be an even better way to let developers know if people didn't
like their app, a bunch of them all requested refunds. It might
even improve accessibility.
Arnold Schmidt
----- Original Message -----
*From:*Cara Quinn <mailto:modelc...@gmail.com>
*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:*Saturday, August 03, 2013 2:58 AM
*Subject:*Re: Bad experience with iTunes Store support
regarding app refund
Sieghard and All,
Let me encourage you and actually everyone on this list to
write Apple Accessibility to request that there be reasonable
accommodation in place for VoiceOver users to receive app
refunds in cases like Sieghard's. I'd also suggest that
Sieghard's note be attached to your own.
I believe this issue needs to be brought into the forefront in
a positive and decisive way. We are almost 2000 people on this
list and this is a very good opportunity to make this point heard.
This discussion has come up before of being alerted of VO
accessibility ahead of time in the App Store and though we've
not come to a set conclusion on the best way to do this, having
some indication that an app has been found to be accessible to
some degree with VoiceOver before we purchase it is a
completely reasonable request. If this is not possible, then it
is more than reasonable to ask for refunds if we cannot use an
app which is not accessible to us with the available Apple
universal access paradigm.
the email address for Apple Accessibility is:
accessibil...@apple.com <mailto:accessibil...@apple.com>
These are very caring people so please keep this in mind when
you write. I've known some of them personally. They want to
help though there may not be a clear way of making this happen
just yet. Just let them know this is important though. Make
your voice heard in a friendly way. they will listen to you
even if they do not know the best answer yet. :)
Thanks All, for your time.
Sincerely,
Cara :)
On Aug 1, 2013, at 11:09 PM, Sieghard Weitzel <siegh...@live.ca
<mailto:siegh...@live.ca>> wrote:
Hello List,
Requesting a refund for an app which turns out not to work with
Voiceover has come up a few times and the iTunes Store support
email has been posted in connection with that. So I thought I
post my recent experience with contacting iTunes Store support
via their email.
I had bought a couple of package tracking apps in order to find
out which one I liked best. I have been using Track This which
is awesome, but I am in Canada and for some reason they don’t
support Purolator and CanPar which are both major carriers
here. I contacted Track This support twice and never received a
reply.
Anyhow, back to iTunes Store support. I provided all the
information including order numbers, purchase date, my Apple Id
etc. I explained how I really enjoyed my iPhone and the
fantastic accessibility, but that unfortunately these two apps
I purchased were not voiceover friendly and there was no Light
version offered which I could have tried first. I also
mentioned that I contacted both developers and after almost a
week had not received a reply. In short, I was friendly,
explained everything and even waited to see if the developers
would reply to see if they were willing to make Voiceover
improvements.
I received a prompt reply in which the agent explained that all
app sales are final, but that given the situation they would
refund me the $6.72 or whatever it was for the 2 apps. However,
she also continued to give me links as to their terms and
conditions and said that this was a one-time curtocy and that
in the future they could not provide any more refunds and that
it was up to me to make sure I didn’t turn on one-click
ordering and accidently purchase apps or read the app
description to be sure it was what I wanted. It was strange
because all of this gave me the impression this person did not
at all get the point about Voiceover and all that, but on the
other hand she said they would give me a refund given the
situation. According to what she said I should see the refund
back on my account within 48 hours and since both apps were
purchased using store credit it would come back as store
credit. This is now 2 weeks ago and I replied twice to the
initial message to explain that I still had not received the
credit and I am getting no more replies.
I guess what I want to say here is that those who have done
this and received refunds are lucky, but it appears one should
definitely not count on getting a refund even if an app turns
out not to work with Voiceover. I certainly will not buy an app
again thinking I might as well try it because if it doesn’t
work I can always ask for a refund.
Regards,
Sieghard
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