I agree on the counseling and mentoring.
Here's my concern - every situation is different. There's no issue that
repeats over and over. Every major issue is a completely different
problem. When presented with the issues at hand, there's always an
excuse for why it happened that way.
EXAMPLE: Sent tech to install a new rack of equipment for high profile
co-lo customer. The ATS (which has words and a screen on it) was
installed and turn-on UPSIDE DOWN in the rack. And the two Cisco
switches, which were in the work order were not turned on.
The excuse was: I didn't notice the ATS was upside down, and I've never
worked with those Ciscos before so I didn't know if they were on or off..
Mind you -- the Cisco's have very large fans and lights... This
resulted in having to dispatch a second tech a second time to finish
turning things on.
If it's issues at home -- I understand they can carry over... but I
can't have that. In the WISP world (And this has been explained to said
tech) there is no room for mistakes. Mistakes kill. When I'm up the
tower and he is hoisting the rope with an antenna on it -- there are NO
mistakes. And oh heck no, I wouldn't let him go up a tower currently.
Another time it was crashing the company van into a mailbox on the side
of a road, he didn't tell me about it until I questioned him about a
mark on the vehicle. He said, "there's a mark?", I said yes, and the
mirror is broken. "Oh, I grazed a mailbox." Were you going to tell me
about it? "No, it was minor and I figured you were pretty busy with
other things."
LIKE WHAT?!?!? There have been multiple times I have bit my pink pad
as I wanted to fire on the spot... but I also know youth comes with
irresponsibility and I want to try to help him. But when is enough enough?
On 7/22/17 6:44 PM, Josh Reynolds wrote:
Quantify their deficiencies.
If you find the same thing done wrong over and over, councel them on the
topic. Maybe they are doing it how they thought it was supposed to be
done, maybe not.
If the list is large and diverse, have a sit down with them. List the
issues you have in a calm and collected way, and the number of times you
found those issues. See how they react.
It might be they are having issues at home that are carrying over into
their thoughts at work. It could be that they think they are doing
better than they are, and need a reality check.
In the end if you want people to respect you, respect them. Hold them
accountable for their failures and encourage them when they succeed. You
are part of their development and success for this industry and for your
business.
I'm sure many here on this list would disagree... Yeah well, that's just
like, their opinion, man.
I wouldn't want to work with them or for them anyway :)
On Jul 22, 2017 5:23 PM, "Matt Hoppes"
<mattli...@rivervalleyinternet.net
<mailto:mattli...@rivervalleyinternet.net>> wrote:
How do you deal with employees that seem to always be complaining
about some aspect of their job, and always have an excuse for why
something was done wrong? They think they are dedicated, claim they
want to be dedicated, but repeatedly fail to produce, create work
for others, fail to perform even the simplest of tasks properly and
while, when met with, will say they understand and are working to
improve - fail to improve.
Is this behavior fixable? Thoughts?
