Okay yeah, don't think that one is fixable. On Jul 22, 2017 5:51 PM, "Matt Hoppes" <mattli...@rivervalleyinternet.net> wrote:
> I agree on the counseling and mentoring. > > Here's my concern - every situation is different. There's no issue that > repeats over and over. Every major issue is a completely different > problem. When presented with the issues at hand, there's always an excuse > for why it happened that way. > > EXAMPLE: Sent tech to install a new rack of equipment for high profile > co-lo customer. The ATS (which has words and a screen on it) was installed > and turn-on UPSIDE DOWN in the rack. And the two Cisco switches, which > were in the work order were not turned on. > > The excuse was: I didn't notice the ATS was upside down, and I've never > worked with those Ciscos before so I didn't know if they were on or off.. > > Mind you -- the Cisco's have very large fans and lights... This resulted > in having to dispatch a second tech a second time to finish turning things > on. > > If it's issues at home -- I understand they can carry over... but I can't > have that. In the WISP world (And this has been explained to said tech) > there is no room for mistakes. Mistakes kill. When I'm up the tower and > he is hoisting the rope with an antenna on it -- there are NO mistakes. > And oh heck no, I wouldn't let him go up a tower currently. > > Another time it was crashing the company van into a mailbox on the side of > a road, he didn't tell me about it until I questioned him about a mark on > the vehicle. He said, "there's a mark?", I said yes, and the mirror is > broken. "Oh, I grazed a mailbox." Were you going to tell me about it? > "No, it was minor and I figured you were pretty busy with other things." > > LIKE WHAT?!?!? There have been multiple times I have bit my pink pad as > I wanted to fire on the spot... but I also know youth comes with > irresponsibility and I want to try to help him. But when is enough enough? > > On 7/22/17 6:44 PM, Josh Reynolds wrote: > >> Quantify their deficiencies. >> >> If you find the same thing done wrong over and over, councel them on the >> topic. Maybe they are doing it how they thought it was supposed to be >> done, maybe not. >> >> If the list is large and diverse, have a sit down with them. List the >> issues you have in a calm and collected way, and the number of times you >> found those issues. See how they react. >> >> It might be they are having issues at home that are carrying over into >> their thoughts at work. It could be that they think they are doing >> better than they are, and need a reality check. >> >> In the end if you want people to respect you, respect them. Hold them >> accountable for their failures and encourage them when they succeed. You >> are part of their development and success for this industry and for your >> business. >> >> I'm sure many here on this list would disagree... Yeah well, that's just >> like, their opinion, man. >> >> I wouldn't want to work with them or for them anyway :) >> >> On Jul 22, 2017 5:23 PM, "Matt Hoppes" >> <mattli...@rivervalleyinternet.net >> <mailto:mattli...@rivervalleyinternet.net>> wrote: >> >> How do you deal with employees that seem to always be complaining >> about some aspect of their job, and always have an excuse for why >> something was done wrong? They think they are dedicated, claim they >> want to be dedicated, but repeatedly fail to produce, create work >> for others, fail to perform even the simplest of tasks properly and >> while, when met with, will say they understand and are working to >> improve - fail to improve. >> >> Is this behavior fixable? Thoughts? >> >>
