There does seem to be one common denominator.
</troll> ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> To: af@afmug.com Sent: Saturday, July 22, 2017 5:51:57 PM Subject: Re: [AFMUG] Complaining Employees I agree on the counseling and mentoring. Here's my concern - every situation is different. There's no issue that repeats over and over. Every major issue is a completely different problem. When presented with the issues at hand, there's always an excuse for why it happened that way. EXAMPLE: Sent tech to install a new rack of equipment for high profile co-lo customer. The ATS (which has words and a screen on it) was installed and turn-on UPSIDE DOWN in the rack. And the two Cisco switches, which were in the work order were not turned on. The excuse was: I didn't notice the ATS was upside down, and I've never worked with those Ciscos before so I didn't know if they were on or off.. Mind you -- the Cisco's have very large fans and lights... This resulted in having to dispatch a second tech a second time to finish turning things on. If it's issues at home -- I understand they can carry over... but I can't have that. In the WISP world (And this has been explained to said tech) there is no room for mistakes. Mistakes kill. When I'm up the tower and he is hoisting the rope with an antenna on it -- there are NO mistakes. And oh heck no, I wouldn't let him go up a tower currently. Another time it was crashing the company van into a mailbox on the side of a road, he didn't tell me about it until I questioned him about a mark on the vehicle. He said, "there's a mark?", I said yes, and the mirror is broken. "Oh, I grazed a mailbox." Were you going to tell me about it? "No, it was minor and I figured you were pretty busy with other things." LIKE WHAT?!?!? There have been multiple times I have bit my pink pad as I wanted to fire on the spot... but I also know youth comes with irresponsibility and I want to try to help him. But when is enough enough? On 7/22/17 6:44 PM, Josh Reynolds wrote: > Quantify their deficiencies. > > If you find the same thing done wrong over and over, councel them on the > topic. Maybe they are doing it how they thought it was supposed to be > done, maybe not. > > If the list is large and diverse, have a sit down with them. List the > issues you have in a calm and collected way, and the number of times you > found those issues. See how they react. > > It might be they are having issues at home that are carrying over into > their thoughts at work. It could be that they think they are doing > better than they are, and need a reality check. > > In the end if you want people to respect you, respect them. Hold them > accountable for their failures and encourage them when they succeed. You > are part of their development and success for this industry and for your > business. > > I'm sure many here on this list would disagree... Yeah well, that's just > like, their opinion, man. > > I wouldn't want to work with them or for them anyway :) > > On Jul 22, 2017 5:23 PM, "Matt Hoppes" > <mattli...@rivervalleyinternet.net > <mailto:mattli...@rivervalleyinternet.net>> wrote: > > How do you deal with employees that seem to always be complaining > about some aspect of their job, and always have an excuse for why > something was done wrong? They think they are dedicated, claim they > want to be dedicated, but repeatedly fail to produce, create work > for others, fail to perform even the simplest of tasks properly and > while, when met with, will say they understand and are working to > improve - fail to improve. > > Is this behavior fixable? Thoughts? >
