Re: [IMail Forum] Still getting bounced mail

Todd - Smart Mail Thu, 03 Jul 2003 17:01:18 -0700

Here are some of the email transations

From:<[EMAIL PROTECTED]>
To:<[EMAIL PROTECTED]>

FROM: <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>

This is an email that I sent earlier that show what the log looks like when this happens.

7:03 17:45 SMTPD(0334009E) [24.242.147.67] MAIL FROM: <[EMAIL PROTECTED]>
07:03 17:45 SMTPD(0334009E) [24.242.147.67] RCPT TO: <[EMAIL PROTECTED]>
07:03 17:45 SMTPD(0334009E) [24.242.147.67] MAIL FROM: <[EMAIL PROTECTED]>
07:03 17:45 SMTPD(0334009E) [24.242.147.67] RCPT TO: <[EMAIL PROTECTED]>
07:03 17:45 SMTPD(0334009E) [24.242.147.67] d:\IMail\spool\Db2250334009e9a91.SMD 1165
07:03 17:45 SMTP-(0000015C) processing d:\IMail\spool\Qb2250334009e9a91.SMD
07:03 17:45 SMTP-(0000015C) Trying gmodal.com (0)
07:03 17:45 SMTP-(0000015C) Connect gmodal.com [208.2.70.35:25] (1)
07:03 17:46 SMTP-(0000015C) 220 mail2.gmodal.com ESMTP Sendmail 8.11.6/8.11.6; Thu, 3 Jul 2003 18:46:03 -0400 (EDT)
07:03 17:46 SMTP-(0000015C) >EHLO net.smart-mail.net
07:03 17:46 SMTP-(0000015C) 250-mail2.gmodal.com Hello net.smart-mail.net [65.16.167.135], pleased to meet you
07:03 17:46 SMTP-(0000015C) 250-ENHANCEDSTATUSCODES
07:03 17:46 SMTP-(0000015C) 250-EXPN
07:03 17:46 SMTP-(0000015C) 250-VERB
07:03 17:46 SMTP-(0000015C) 250-8BITMIME
07:03 17:46 SMTP-(0000015C) 250-SIZE
07:03 17:46 SMTP-(0000015C) 250-DSN
07:03 17:46 SMTP-(0000015C) 250-ONEX
07:03 17:46 SMTP-(0000015C) 250-ETRN
07:03 17:46 SMTP-(0000015C) 250-XUSR
07:03 17:46 SMTP-(0000015C) 250 HELP
07:03 17:46 SMTP-(0000015C) >MAIL FROM:<[EMAIL PROTECTED]>
07:03 17:46 SMTP-(0000015C) 553 5.1.8 <[EMAIL PROTECTED]>... Domain of sender address [EMAIL PROTECTED] does not exist
07:03 17:46 SMTP-(0000015C) ERR undeliverable 553 5.1.8 <[EMAIL PROTECTED]>... Domain of sender address [EMAIL PROTECTED] does not exist
07:03 17:46 SMTP-(0000015C) SMTP_DELIV_FAILED
07:03 17:46 SMTP-(0000015C) >QUIT
07:03 17:46 SMTP-(0000015C) 221 2.0.0 mail2.gmodal.com closing connection
07:03 17:46 SMTP-(0000015C) Creating message from Postmaster
07:03 17:46 SMTP-(0000015C) finished d:\IMail\spool\Qb2250334009e9a91.SMD status=2

Todd

----- Original Message -----

From: "R. Scott Perry" <[EMAIL PROTECTED]>

To: <[EMAIL PROTECTED]>

Sent: Thursday, July 03, 2003 6:37 PM

Subject: Re: [IMail Forum] Still getting bounced mail

>
> >We are still getting email sent from our servers bounced back. The IMail
> >log shows -
> >
> >07:03 07:42 SMTP-(000006D8) >MAIL
> >FROM:<<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]>
> >07:03 07:42 SMTP-(000006D8) 553 5.1.8
> ><<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]>... Domain of sender
> >address <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] does not exist
> >07:03 07:42 SMTP-(000006D8) ERR undeliverable 553 5.1.8
> ><<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]>... Domain of sender
> >address <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] does not exist
> >07:03 07:42 SMTP-(000006D8) SMTP_DELIV_FAILED
> >07:03 07:42 SMTP-(000006D8) >QUIT
> >
> >
> >My understanding is that its DNS issue.
>
> Almost. This *should* be a DNS issue. However, that specific error
> message isn't defined, and could mean anything. So essentially it's the
> same as if their postmaster told you "Domain of sender address
> <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] does not exist" (which is subject
> to interpretation).
>
> >The remote server cannot locate/resolve the domain and so it thinks that
> >it does not exist.
>
> That could be. But it seems that some odd software has come about recently
> that doesn't like some domains whether or not their DNS is set up properly.
>
> >I spoke with an email admin two days ago that was good enough to reboot
> >his DNS servers. After he did that we were able to send to his domain
> >without problems for a while, now we are getting bounces again. .
>
> That likely either means [1] They have flaky DNS, or [2] You have
> intermittent DNS issues.
>
> >We are having this problem with many larger companies, reliant.com,
> >pbsolar.com, netzero.com to name a few.
>
> If you de-munge the information, we can help. What is the sender address?
>
> -Scott
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