Sandy

All areas of the industry are loaded with these so called experts who
tarnish the few experts really out there.  In my own line of work, I either
design or re-engineer large organizations computer use or resolve and put
back on track different types of systems which have either failed or are
long past any expected delivery dates.

What brings me to this particular forum is a Lyris product based system that
pushs out Amber Alert notifications to numerous organizations.  Its required
to maintain 100k emails an hour outbound as time constraints are obviously
important.  The system I inherited was putting out about 5k.  After numerous
resolutions to Lyris product issues, firewalls, switches, smtp mailservers
and several other problematic areas in the chain, all the issues here have
been resolved.  I even use a 2003 enterprise server to do nothing but relay
traffic out of the firewalls as W2K can't drive the load.  We send to many
types of mail servers with no issues, but the only bottleneck left is now
down stream in one of the receiving mail servers.  The only one that's a
problem is an 8.05 Imail system that can't handle and either rejects or
takes to long to accept inbound emails or ques them.

As the only part of the process that sits outside of our organization or
other government agencies is an Imail service vendor who can't get their act
together.  We will be starting our own formal settup and benchmarking of the
capabilities of this product and will then make a decision on it.  Until
such time that I start this process, I am installing this product on my
personal servers to get a preliminary feel for the product.

When I come to this and other forums, I expect the replies will be confined
to the questions asked about said products, and don't expect to find replies
loaded with off-track assumptions and unrelated personal opinions.  That's
always a poor approach and a waste of my time and everyone elses in this
forum.

First impression of this Imail product, is it has a decent set of features
for such an inexpensive product with a lot of weakness in the controlability
and tuneability of the features it does provide.  Even simple things such as
the way log files are located and managed hurts its performance needlesly.
The more the volume goes up, the more serious the questions on performance
and viability of this product.  Althought for the small to medium shop, this
looks like a decent tool on the cheap.

Mike

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford Whiteman
Sent: Sunday, June 13, 2004 11:14 PM
To: Mike
Subject: Re[6]: [IMail Forum] IMAIL services not restarting


Mike (I'll do you the honor of spelling your name correctly),

> ...one of the so called "larger" service companies who provide Imail 
> service  and  have been doing so for many years. Seems these Windows 
> experts  can't  keep  the  system  running  reliably  at all.

Alas,  there  are  "experts" in every industry who simply know not how
unqualified  they  are  for the title (I interview them all the time); and,
of  course, there those that do know, but deliberately hide that knowledge.
I  concede that there are probably more Windows sysadmins, by  percentage,
who  overreport their fitness for duty than there are *nix  sysadmins doing
the same. However, it is a clumsy leap (and made by many others, not just
you) to conclude from this informal data that there  is no such thing as a
Windows expert, or, even more foolish, to conclude  that there is no such
thing as a product-specific expert for a Windows product.

Whatever  your OS preference and experience, you can't change the fact that
Windows  servers  do  work uninterrupted in many, many large and small
companies, and I pity those who've never met someone who's able to  make
large Windows installs stay up and humming. The same goes for large IMail
installations, many of which I am "maintaining" as I write (actually, I
never need to touch 'em, that's the idea).

If  you're out of the loop of people who really know the OS and/or its apps
(and  your conduct indicates that you wouldn't mind staying that way),
you'll never believe it, but that's your loss.

> All  these  so  called  Imail experts have not been able support the 
> services they are well paid for.

And  your  point  would  be  that  _you_  are  getting  a bum deal and
therefore IMail itself is broken? That you are, for some reason, still
paying  people  who  aren't  doing  their  jobs,  so _anyone_ who says
they're up to the task must not be?

And   why  didn't  you  mention  before  the  _real_  issues  you  are
having--apparently  much,  much bigger than "How do I restrict who can
restart  services  in  Windows?"--instead  of  misdirecting  people by
nitpicking?  What  are  you  trying  to  hide? Your side of this whole
debate  is ridiculous: you didn't ask your real questions, so why such
anger? Asking a non-question is not a good way to "warm up" a group to your
real issues.

> This  forum  is  touted  by Ipswitch as one of the benefits its user 
> base has to resolve issues.

Yes,  it  is.  This  list  is peopled by product experts, like us, who
design and deploy high-performance, highly stable IMail-based systems. If
you  don't  have  personal  access to people who know the product, insulting
those who voluntarily help on this forum (a cursory look at the archives
will show you the breadth of contribution from my end) is not going to get
you what you need.

> If  people  like  you  represent  it  and have such a difficult time 
> addressing simplistic issues...

I'm  still laughing from this one--if you can find anything that shows that
I  do  not  _fully_  grasp  and  have  not _fully_ explained the nonexistent
nature  of  your  so-called  "issue,"  I'll PayPal you 50 bucks. (Then you
can pass it on to your "experts.")

--Sandy


------------------------------------
Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
e-mail: [EMAIL PROTECTED]

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