Hi Bob, It is important to try to see exactly what it happening with the calls. This can be via the Trace function in the TVA and the SMDR in the KSU.
I presume the outdial numbers begin with 9, so it would be significant to check all of the co lines. If one of the outgoing lines is not working or is intermittent, then the notification calls would try to use the line anyway and not go out. If the outdial numbers use a co group code instead of 9, then check all the cos in the groups as well. Another problem would be if one TVA port was bad. The ports used for outdial can be specified but I think it starts with a higher port (not sure about that) There is a port monitor in the tva as well, you can try connecting to the vm from multiple phones and see if you can get through on all ports. One way to trouble shoot is to try to do the outdialing manually. First you can just check from any extension to make sure the numbers are in properly, I assume that works unless the recently changed something. Next you can convert one of the TVA ports back to normal phone useage (in the TDE software) and plug a phone in and see if you can dial out ok. If ports were added to the TVA and the extensions used previously had other features they might cause conflicts, a station clear could help (*790) then put the port back to voicemail use. See if anything else had changed recently. Often there are other problems that the customer thinks has no relationship. i.e. did they switch providers? was there a power outage? was a plumber or electrician working on something else in the phone closet and bumped the wires? Good luck! Charles Charles Patterson [email protected] Patterson Communications, Inc. Tarrytown, NY 914-366-0291 ext.101 On Fri, Jun 1, 2012 at 4:28 AM, Brad Allen <[email protected]> wrote: > Bob, why do they need to be notified by phone if the email function is > working. That function can be handled by their cell phones to notify them > when they get a Email at the cell. Sounds like a lot of double use of > things. If you are not seeing outbound seizures, you are not grabbing > outside lines. You are dialing a 9 or accessing a trunk group correct? > Anyway, on the TVA-200 you can certainly use a real time debug. It will show > each and every step as it executes from one or all ports. I have not done a > TDE-200, but I suspect it's not much different from a 1232. I can help more > if you have remote access so I can see what is happening. Brad > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Bob Puff@NLE > Sent: Friday, June 01, 2012 2:59 AM > To: 'KXT Help Forum' > Subject: KX-T: TVA200 MW Notification Problems > > Hi Guys, > > I have a customer with a TVA200 hooked up to a TDE200 KSU. Mr. Customer has >>100 mailboxes set up > for their employees. Recently, they were complaining that the message > waiting notification call that > is set to go to the user's cell phone was not always working. I was messing > with it today, and sure > enough, I saw it fail. I messed around with some parameters, got it working > using some short times, > but once I put some of the numbers back to reasonable values, it stopped > working again. I did try > enabling email notifications, and they work 100%. I was watching the lines, > and when it fails, I > don't see any outbound line seizures. > > Is there some sort of debug log that would help identify what is going on? > I checked all the 4 > ports, and they all appear to be fully functioning. The logs that show > outbound calls per mailbox > do not show the missing calls, yet the hourly report seems to have rather > high counts, which would > seem to indicate that it was retrying many stacked-up notifications. > > Bob > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
