As Brad said trace is in the utility menu. choose "real time trace". You have to enable it, then you can give it a file name if you want save it as a text file, or not. When it's running real time you do not have access to other programming features.
Email is great, but its not for everybody, and the customer is the one who ultimately decides. But now did you say it does dial out once? Sounds to me like you have time settings set up in the outdial section. You can set schedules and determine how many times it should redial. If this system was originally programmed by someone else then that may be the case. Charles Patterson [email protected] Sent from my android... On Jun 3, 2012 8:10 PM, "Bob Puff" <[email protected]> wrote: > Hi Charles, > > > It is important to try to see exactly what it happening with the > > calls. This can be via the Trace function in the TVA and the SMDR in > > the KSU. > > I've looked all over - where is the Trace function in the TVA? > > > I presume the outdial numbers begin with 9, so it would be > > Yes, they do. I've even tried inserting pauses after the 9 - no change. > > I've checked all CO lines - good, checked all VM port lines - good. > > At the moment, it *is* calling out the first time, but seems not to be > re-dialing the numbers if the person doesn't respond on the first call. > > Also, it seems like it does not want to call out during night mode, > despite my > having configured the mailbox to call anytime. I have the redial set to > every > 60 minutes, with 6 retries. I get one call. Sometimes. > > This happens even with mailboxes that are not extension numbers. > > Very, very strange. Nothing I know happened when this first started > messing > up, as far as any system changes. > > Brad: the email thing might be what I have to go to, if I can't get this > fixed. They wanted the system to call them, and actually be able to get > the > message right then and there, instead of a text just saying there was a > message left. > > Bob > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
