Sorry - categories*, not labels.
On 1/17/2023 9:43 AM, Mark Alley wrote:
The labels in Gmail/workspace aren't the same as spam, they are part
of the Inbox. If you have the user turn off labels, you will see them
still in the inbox as expected.
On 1/17/2023 9:32 AM, Robert Schoneman via mailop wrote:
Our outbound email from O365 through PPE to Gmail and Google
Workspace is going to Spam. “Show Original” indicates pass on all of
SPF, DKIM, DMARC. Emails that are nothing but text are going to Spam
along with emails containing links and/or attachments. We got the
first user ticket about this issue on Sunday evening when trying to
communicate with a partner who uses Google Workspace.
We’ve also seen emails from our contact center system and ticketing
system which previously went to user’s Gmail Inboxes now going to
“Updates”. Contact center and ticketing system do not go through PPE
or O365.
Something has definitely changed on Google’s side.
*From:* mailop <mailop-boun...@mailop.org> *On Behalf Of *Gellner,
Oliver via mailop
*Sent:* Tuesday, January 17, 2023 10:15 AM
*To:* mailop@mailop.org
*Subject:* Re: [mailop] gmail putting most messages into Spam
On 2023-01-17 14:41, Paul Gregg via mailop wrote:
> We are aware of a recent change in behaviour of gmail.com where
most email is placed directly into Spam folder.
> So far we have dozens of customers reporting this.
> Tested myself with full SPF, DKIM and DMARC with p=reject - which
gmail itself marks as passing all tests. The mail was also delivered
over TLS.
> Mails go to Spam.
I cannot confirm this issue, so it may be specific to certain IP
addresses or domains, as in Jaroslaw Rafas case, where it's likely
connected to the reputation of the used domain.
Either way, SPF, DKIM and DMARC authenticate a message, they do not
say whether it's spam or not.
--
BR Oliver
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