We have emails going to Spam which originate from O365/PPE. Separately we have emails which are now being categorized as updates which previously were not. Sorry if that wasn’t clear.
From: mailop <mailop-boun...@mailop.org> On Behalf Of Mark Alley via mailop Sent: Tuesday, January 17, 2023 10:48 AM To: mailop@mailop.org Subject: Re: [mailop] gmail putting most messages into Spam Sorry - categories*, not labels. [cid:image001.png@01D92A62.3C4EA950] External (mailop@mailop.org<mailto:mailop@mailop.org>) [cid:image002.png@01D92A62.3C4EA950] Report This Email<https://protection.inkyphishfence.com/report?id=Ymx1bWVudGhhbC9yc2Nob25lbWFuQGJsdW1lbnRoYWxhcnRzLm9yZy83ZDY4NWMzMWFjYjkwNzMxZGI0MjIyZTc4ZjE2ZDkzMi8xNjczOTcwNjg0Ljc0#key=750f1d207dc35f9ea556155b0a8ef702> FAQ<https://www.inky.com/banner-faq> Protection by INKY<https://www.inky.com/protection-by-inky> Sorry - categories*, not labels. On 1/17/2023 9:43 AM, Mark Alley wrote: The labels in Gmail/workspace aren't the same as spam, they are part of the Inbox. If you have the user turn off labels, you will see them still in the inbox as expected. On 1/17/2023 9:32 AM, Robert Schoneman via mailop wrote: Our outbound email from O365 through PPE to Gmail and Google Workspace is going to Spam. “Show Original” indicates pass on all of SPF, DKIM, DMARC. Emails that are nothing but text are going to Spam along with emails containing links and/or attachments. We got the first user ticket about this issue on Sunday evening when trying to communicate with a partner who uses Google Workspace. We’ve also seen emails from our contact center system and ticketing system which previously went to user’s Gmail Inboxes now going to “Updates”. Contact center and ticketing system do not go through PPE or O365. Something has definitely changed on Google’s side. From: mailop <mailop-boun...@mailop.org><mailto:mailop-boun...@mailop.org> On Behalf Of Gellner, Oliver via mailop Sent: Tuesday, January 17, 2023 10:15 AM To: mailop@mailop.org<mailto:mailop@mailop.org> Subject: Re: [mailop] gmail putting most messages into Spam On 2023-01-17 14:41, Paul Gregg via mailop wrote: > We are aware of a recent change in behaviour of gmail.com where most email is > placed directly into Spam folder. > So far we have dozens of customers reporting this. > Tested myself with full SPF, DKIM and DMARC with p=reject - which gmail > itself marks as passing all tests. The mail was also delivered over TLS. > Mails go to Spam. I cannot confirm this issue, so it may be specific to certain IP addresses or domains, as in Jaroslaw Rafas case, where it's likely connected to the reputation of the used domain. Either way, SPF, DKIM and DMARC authenticate a message, they do not say whether it's spam or not. -- BR Oliver ________________________________ dmTECH GmbH Am dm-Platz 1, 76227 Karlsruhe * Postfach 10 02 34, 76232 Karlsruhe Telefon 0721 5592-2500 Telefax 0721 5592-2777 dmt...@dm.de<mailto:dmt...@dm.de<mailto:dmt...@dm.de%3cmailto:dmt...@dm.de>> * www.dmTECH.de<http://www.dmTECH.de><http://www.dmtech.de> GmbH: Sitz Karlsruhe, Registergericht Mannheim, HRB 104927 Geschäftsführer: Christoph Werner, Martin Dallmeier, Roman Melcher ________________________________ Datenschutzrechtliche Informationen Wenn Sie mit uns in Kontakt treten, beispielsweise wenn Sie an unser ServiceCenter Fragen haben, bei uns einkaufen oder unser dialogicum in Karlsruhe besuchen, mit uns in einer geschäftlichen Verbindung stehen oder sich bei uns bewerben, verarbeiten wir personenbezogene Daten. Informationen unter anderem zu den konkreten Datenverarbeitungen, Löschfristen, Ihren Rechten sowie die Kontaktdaten unserer Datenschutzbeauftragten finden Sie hier<https://www.dm.de/datenschutzerklaerung-kommunikation-mit-externen-493832>. _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://list.mailop.org/listinfo/mailop _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://list.mailop.org/listinfo/mailop
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