I THINK she tried the restore disk, and it "didn't work"--whether that means she couldn't boot from it, or the restore process didn't restore the function of the DVD, I don't know. I guess she'll clarify that.
Also Lisa, if you simply could not boot from the restore disk (I believe Hugh already covered how to do that), and in the BIOS it's not going to say "DVD", it will say "CDROM", so treat them as the same. Also if you have two optical drives, you're going to have to put the disk in the master optical drive (which is easier than changing the optical boot order in the BIOS), since it's the drive to which the PC will boot if set to "CDROM". With some BIOS's, it will automatically find any boot media in *either* optical drive, on others it will not and must be in the master optical drive, (and still on others you can change which optical drive is the main or master one, but you don't need to do that, that could mess up your drive letter assignment). -Clint God Bless Clint Hamilton, Owner http://OrpheusComputing.com http://ComputersCustomBuilt.com ----- Original Message ----- From: "Ben Moore" Something else is wrong here. If you have a restore disk, you should be able to boot from it and restore your system. Have you tried setting the boot order in your bios and booting from the DVD? If it's a true restore disk and you can't boot from it, then there is nothing wrong with the software and drivers on your computer. Booting from a DVD or CD happens long before the operating system loads. And you say that the DVD/CD makes noise when you put a DVD in? I'm wondering if you just don't have a bad DVD drive and it just coincidentally failed when you were upgrading your software. Ben Moore -----Original Message----- Lisa Schnepf Hi Clint, Yes, the drive is listed in the device manager, and it says it's working properly. The drive is a CD/DVD burner. The CD part plays and records, but if you put a DVD in, it won't play or record. It just makes clicking sounds, like it's trying to read the DVD but can't. My husband went out and got an external DVD burner, but that's only a temporary fix. I want to reformat the harddrive with my restore DVD, but, for obvious reasons, I can't. Is there anyway you can boot off of an external DVD player? We tried, but it didn't work. I have uninstalled all Roxio software (I don't see an uninstall for the updates, though) and I've uninstalled the DVD player and rebooted. Nothing changes. When I try to update my drivers for my DVD player, it says this: No matched drive! This utility is only for Lite-On DVDRW SHOW 832S VTS3 Detected drives: 0-0-0-0 Lite-On DVDRW SHOW 832S VTS3 0-0-1-0 E:HL -DT-STCD-ROM GCR 8483B 1.00 It is showing my drive! But I don't know what the numbers mean in front of it? Maybe those numbers are wrong? Thanks. Lisa -----Original Message----- Support-OrpheusComputing.com Have you tried opening "My Computer" and seeing if the DVD drive is listed there, and if so, tried to open it from there? Roxio's website, message boards, and software updates from within the program, are always screwed up. I haven't been able to update mine in weeks and I had to get the updates manually. There's no telling what you may have ended up with. You could have installed corrupted or the wrong updates. You never said if the drive is listed in the Device Manager. I'd uninstall ALL Roxio software, reboot, uninstall the drive in the Device Manager, then reboot and see what happens. Your BIOS settings should not be an issue since they are not going to change by themselves. -Clint ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
