There's another side...
Companies like Dell have made it possible for millions of people to have
quality, low cost PCs and to enjoy the benefits of the computer
revolution and the Web. I build my own, and have never owned a brand
name PC, but they are necessary, and most companies do a good job. My
few experiences with support staff have been resolved satisfactorily, if
not always enjoyably.
Most people just don't have the interest or the time to master their
computers or even do basic troubleshooting, and part of the fault lies
with them. The near-universal resistance to RTFM has alway amazed me.
Yes, the software producers and the hardware manufacturers could do a
better job, but most machines just chug along doing their job until
they're replaced or they die, and that's a good thing.
Support-OrpheusComputing.com wrote:
I covered my suggestions in those last two posts of mine.
I HAVE to say something, and I'm **NOT** trying to "drum up
business" for myself!!! For one, anyone that gets a name brand
PC is going to have to put up with this BS at at LEAST one
time, and probably ALL of the time! Another, is this is
EXACTLY why I got into computers myself (first electronics in
the mid '70's, then computers when they came out, and cars
before that, and on and on with other things), because, if I
wanted anything done RIGHT, I had to do it MYSELF. I taught
myself all of these things so I would never have to rely upon
the total stupidity and incompetence of others. CSR's are
IDIOTS. They rarely speak English, and if they do, they have
the collective IQ of an ameba and are about as helpful a viral
infection. Even in my position now, I STILL am forced to rely
upon the immoral and intellectual ineptness of suppliers.
(Then, there's still what I have to put up with, with FedEx,
UPS, DHL, etc., but that's another email!! LOL!)
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