Hi Ben, I was in the System Bios, and I'm pretty sure it boots off of the DVD (that's probably why the restore is on DVD, I guess?) I just get a black screen with a flashing curser. Nothing happens if you try to type, etc. One person from Gateway said to try it again, hitting the R key as the computer boots up. Still just a black screen. I had to use the restore DVD when I first got the computer because of a software conflict, so I know the DVD works.
At this point I hope it IS just a bad DVD drive, since Gateway is going to send me another one. I'm still going to do a System Restore even if putting in the new burner works, because like I said, I still think something got corrupted. My husband went out and got an external burner, so I CAN access the restore DVD, but cannot boot from it to restore the computer. There is a folder in there that says drivers, but I didn't see drivers for the burner. They may be there, but I don't know where to look. I uninstalled PowerDVD and reinstalled it from the restore DVD. Power DVD used to work before I did that update. This whole thing is weird. LOL. Lisa -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ben Moore Sent: Wednesday, January 18, 2006 7:57 AM To: [email protected] Subject: RE: PCWorks: DVD player doesn't work Something else is wrong here. If you have a restore disk, you should be able to boot from it and restore your system. Have you tried setting the boot order in your bios and booting from the DVD? If it's a true restore disk and you can't boot from it, then there is nothing wrong with the software and drivers on your computer. Booting from a DVD or CD happens long before the operating system loads. And you say that the DVD/CD makes noise when you put a DVD in? I'm wondering if you just don't have a bad DVD drive and it just coincidentally failed when you were upgrading your software. Ben Moore -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Schnepf Sent: Tuesday, January 17, 2006 2:17 PM To: [email protected] Subject: RE: PCWorks: DVD player doesn't work Hi Clint, Yes, the drive is listed in the device manager, and it says it's working properly. The drive is a CD/DVD burner. The CD part plays and records, but if you put a DVD in, it won't play or record. It just makes clicking sounds, like it's trying to read the DVD but can't. My husband went out and got an external DVD burner, but that's only a temporary fix. I want to reformat the harddrive with my restore DVD, but, for obvious reasons, I can't. Is there anyway you can boot off of an external DVD player? We tried, but it didn't work. I have uninstalled all Roxio software (I don't see an uninstall for the updates, though) and I've uninstalled the DVD player and rebooted. Nothing changes. When I try to update my drivers for my DVD player, it says this: No matched drive! This utility is only for Lite-On DVDRW SHOW 832S VTS3 Detected drives: 0-0-0-0 Lite-On DVDRW SHOW 832S VTS3 0-0-1-0 E:HL -DT-STCD-ROM GCR 8483B 1.00 It is showing my drive! But I don't know what the numbers mean in front of it? Maybe those numbers are wrong? Thanks. Lisa ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
