I covered my suggestions in those last two posts of mine. I HAVE to say something, and I'm **NOT** trying to "drum up business" for myself!!! For one, anyone that gets a name brand PC is going to have to put up with this BS at at LEAST one time, and probably ALL of the time! Another, is this is EXACTLY why I got into computers myself (first electronics in the mid '70's, then computers when they came out, and cars before that, and on and on with other things), because, if I wanted anything done RIGHT, I had to do it MYSELF. I taught myself all of these things so I would never have to rely upon the total stupidity and incompetence of others. CSR's are IDIOTS. They rarely speak English, and if they do, they have the collective IQ of an ameba and are about as helpful a viral infection. Even in my position now, I STILL am forced to rely upon the immoral and intellectual ineptness of suppliers. (Then, there's still what I have to put up with, with FedEx, UPS, DHL, etc., but that's another email!! LOL!)
As you can see, it burns my a** at how companies treat their customers! You pay TOO MUCH for a product, then the greedy ******** expect you pay even more bucks just to speak with them......and you can't because you get the "anencephalic causality-loop telephone menu from hell", then you get disconnected, next you get "we are experiencing unusually large call volumes" (DUUUHHH, I wonder why!!), then if you DO happen to get a human, it's the BS I mentioned above once you get one! I treat ALL of my customers like loved friends, in fact, those we make custom PC's for all end up being friends! Sounds like you finally ended up...FINALLY, finding a real human you COULD understand that ACTUALLY helped you. Quite a rare find, consider yourself lucky....so far. I hope it finally works out for you. Like I said, try putting a bootable CD in the drive and boot from it, that should answer all questions. Well, except for the one that how could software updates apparently ruin a piece of hardware. That's just TOOOO coincidental for me. (Pardon the rant, I haven't had any sleep in a while, maybe some will find it amusing. ;-) -Clint God Bless Clint Hamilton, Owner http://OrpheusComputing.com http://ComputersCustomBuilt.com ----- Original Message ----- From: "Lisa Schnepf" Hi Clint, Yes, after removing Roxio, the DVD still didn't work. A lot of people are telling me that the DVD burner must have died, but it just seems like too much of a coincindence to me that it died right after I downloaded the update. Right before that, the same morning, I burned a DVD! I didn't see an uninstall for the updates, only Roxio, so I don't know if by uninstalling Roxio it uninstalled the updates, too. I have since put Roxio back on, and re-installed the updates, hoping that it would re-install over the "bad update" (if that is the problem) to fix it, but still nothing. I did call Roxio's tech support. I didn't want to pay $35 for support for a download of theirs that screwed up my computer, but I finally did call and was willing to pay it, but was waiting on hold for almost an hour for the next available representative, so I hung up. I called Gateway a few times. The first time, the girl told me that she could send me the CD version of the restore DVD, but we got disconnected. The second time I got someone else who wouldn't look up anything and wouldn't let me talk to the girl I was talking to, but still wanted to charge me for tech support for nothing, so I hung up. Since then, I called back a few times, and this is what happened. I was told that the original CDs the girl was going to send me cannot be sent because they are only for their company to use "in store" - not for customers. Customers only can get the DVD. The last person I talked to really helped me. He talked the manager into sending me a new DVD burner, even though I'm a few weeks out of waranty. They are going to send me a new one, and I have to send them back my old one. That's fine with me. But to be honest, I'm still wondering if that will fix it. My husband works in school, and they have a computer tech who told him that it could be the laser part of the burner died, OR it could be something got screwed up with the registry. I'm going to install the new burner and if it works, I'm going to reformat the hard drive with the restore DVD. I already backed everything up anyway. The reason why I want to do this is because I do think something got screwed up. My Power DVD had to be reinstalled after all this happened. Also, if I click on System Restore to go back to an earlier point, that doesn't work either, no matter how far you try to go back. All of these things were working before I did the update. If installing the new burner doesn't work, my husband is going to take the computer to his job and the tech is going to check it out and see what he can come up with. If he can fix it, then I'll even have a new burner, too! Lisa -----Original Message----- Support-OrpheusComputing.com Are you saying that after removing Roxio, the DVD portion still doesn't work?? This just doesn't make any sense. Obviously, the updates screwed something up where the DVD portion won't work, but uninstalling Roxio should remove the updates as well so the DVD portion should work! That's one of the problems with name brand PC's. One is no support, or incompetent support, but the other is no OS CD. Yes, you can boot from an external device, but the mobo's BIOS must have this option to boot from an external HD. I just don't understand this. It's like the Roxio updates destroyed the drive! At least the DVD portion of it! I don't know what else you can do other than removing Roxio and the DVD drive. That didn't work, so I'm at a loss. Once uninstalling the Roxio software, you could scan the Registry for "Roxio", "EMC", "ECDC", "DCD", "Easy media", etc., etc., to try and remove ALL of it. Then also check the "Add/remove programs" area and see if there are any entries for Roxio, like maybe updates. Since Roxio has no support, they force you to rely upon others for support. You can do that here, http://forums.support.roxio.com/index.php . Maybe someone there has experienced the same problem. -Clint ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
