Companies that are looking at the big picture ensure they have outstanding customer service, because they realize that a huge % of their business comes from repeat customers and to a smaller extent word of mouth.
Even if they had to suffer a small loss on some item, smart companies will gladly do that, to ensure that the same customer walks back in and purchases from them again. In the end, taking a small loss ends up being an overall win for them. That's why B&H's behavior when they were at fault... going back to that discussion several months ago, was so onerous. Tom C On Thu, May 20, 2010 at 8:57 AM, Boris Liberman <bori...@gmail.com> wrote: > I once or may be even more than once had a friendly chat with one of > my Israeli friends (I mean locals, not immigrants like myself) > regarding the low quality of customer service in Israel. It has been > pointed out to me, that in some cases the companies, stores and > otherwise service providers would attempt to shield themselves from > overly smart customers. At times it would mean at expense of regular > guys who genuinely have problems with faulty equipment or bad service. > > This is in no way directed at Christian. Just an abstract point that > I'd like to make. > > On Thu, May 20, 2010 at 5:40 PM, mike wilson <m.9.wil...@ntlworld.com> wrote: >> Very interesting perspective. Is this common practice? > > -- > Boris > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
