Does Home Depot have a "customer is always right" policy? If so, then they are willingly accepting that burden. (not that what some customers do is justfied by any stretch of the imagination).
If they don't, then possibly it's just the management at the local store that wants to avoid confrontation. Not trying to be argumentative. I just think the condemnation I'm hearing regarding the G11 return is rather unwarranted. He just as easily could have gotten a defective one from the store and would have had to return it. There was no visible damage to the camera otherwise BB would have bulked. BB will do exactly the same thing with this camera as they would with any other returned as not working. BB willl receive the credit from Canon or their distrubutor. they will refurbish and resell. On Thu, May 20, 2010 at 12:10 PM, William Robb <war...@gmail.com> wrote: > > ----- Original Message ----- From: "Tom C" > Subject: Re: Leica M9 > > > I have to differ a bit with you on this Bill. Mostly agree. There are > customers who set out to rip off retailers. Those who purchase an item > for the time they need to use it and then return it, for example. > > It was not Steve it was Christian with the G11, according to the way I read. > :-) > > IMO, there was no dishonesty involved. He brought the item back > stating it stopped working. That was true. He was not asked anything > further. > > Best Buy simply returns the item as defective, Canon refurbishes, and > yes somewhere, somehow, on this individual item profit is diminished, > but then again as you point out... maybe not since the pricing of the > item was in place before the camera was purchased and returned. That > being the case, one could reasonably argue there's no loss suffered at > all, as Canon has a rough statistical idea of how many cameras will be > returned, regardless of reason. > > Sears, as you know has made it a practice on their Craftsman hand > tools to replace items, no receipt, no questions asked, regardless of > how the item was abused. Do we pay for that policy at the get go when > purchasing a Craftsman hand tool? Yes we do. But I, for one, like the > idea that I can use a flat blade screwdriver for a crowbar and when it > breaks I simply walk in and say 'it broke'. Salesman says 'Oh, OK go > get another'. It's proven to be a successful policy, as far as I can > tell. > > The system also works because that extra nickel, dime, dollar, that's > tacked on by the mfr. and/or retailer is so often not used up, and > extra profit is generated by it. So who's benefiting? > > Tom C. > > > > > How about the ones who buy two single device boxes, take the side plates off > so as to make a two gang box and then bring the side plates back for a full > refund? > The customer is always right, and so they get their refund, which means they > have effectively gotten their "purchase" for free. > Or the guy who cuts a board on the wrong side of the line and so returns it > for a refund, even though there was nothing wrong with the product, it was > as advertised. > Regarding the pricing, if this sort of thing never happened, prices would be > somewhat lower since the supply chain would not have to pad prices to pay > for it. > > The one and only time I tried to have a Craftsman tool replaced, I was given > somewhat of a hard time by the sales clerk. She wanted a bill of sale, etc. > This for a socket that had cracked under normal use (I didn't put the thing > onto an impact driver). > I know how the system works, it just galls me that so many people use the > threat of bad mouthing a store to take advantage of the system. They get an > immediate advantage, but everyone ends up paying for it. > > William Robb > > > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
