----- Original Message -----
From: "Tom C"
Subject: Re: Leica M9
I have to differ a bit with you on this Bill. Mostly agree. There are
customers who set out to rip off retailers. Those who purchase an item
for the time they need to use it and then return it, for example.
It was not Steve it was Christian with the G11, according to the way I read.
:-)
IMO, there was no dishonesty involved. He brought the item back
stating it stopped working. That was true. He was not asked anything
further.
Best Buy simply returns the item as defective, Canon refurbishes, and
yes somewhere, somehow, on this individual item profit is diminished,
but then again as you point out... maybe not since the pricing of the
item was in place before the camera was purchased and returned. That
being the case, one could reasonably argue there's no loss suffered at
all, as Canon has a rough statistical idea of how many cameras will be
returned, regardless of reason.
Sears, as you know has made it a practice on their Craftsman hand
tools to replace items, no receipt, no questions asked, regardless of
how the item was abused. Do we pay for that policy at the get go when
purchasing a Craftsman hand tool? Yes we do. But I, for one, like the
idea that I can use a flat blade screwdriver for a crowbar and when it
breaks I simply walk in and say 'it broke'. Salesman says 'Oh, OK go
get another'. It's proven to be a successful policy, as far as I can
tell.
The system also works because that extra nickel, dime, dollar, that's
tacked on by the mfr. and/or retailer is so often not used up, and
extra profit is generated by it. So who's benefiting?
Tom C.
How about the ones who buy two single device boxes, take the side plates off
so as to make a two gang box and then bring the side plates back for a full
refund?
The customer is always right, and so they get their refund, which means they
have effectively gotten their "purchase" for free.
Or the guy who cuts a board on the wrong side of the line and so returns it
for a refund, even though there was nothing wrong with the product, it was
as advertised.
Regarding the pricing, if this sort of thing never happened, prices would be
somewhat lower since the supply chain would not have to pad prices to pay
for it.
The one and only time I tried to have a Craftsman tool replaced, I was given
somewhat of a hard time by the sales clerk. She wanted a bill of sale, etc.
This for a socket that had cracked under normal use (I didn't put the thing
onto an impact driver).
I know how the system works, it just galls me that so many people use the
threat of bad mouthing a store to take advantage of the system. They get an
immediate advantage, but everyone ends up paying for it.
William Robb
--
PDML Pentax-Discuss Mail List
PDML@pdml.net
http://pdml.net/mailman/listinfo/pdml_pdml.net
to UNSUBSCRIBE from the PDML, please visit the link directly above and follow
the directions.
