I have found that using only the Conext portal for troubleshooting is valueless…
The level of detail and remote control is lost, and I have resorted to installing a remote PC control application on a laptop and leaving it at the customer’s site for a few months to be able to collect and control a troublesome system using a local connection to the Combox. I found TeamViewer allows bi-directional control of the laptop (lid closed and mouse disconnected) from anywhere without having to setup a VPN or opening ports on a customer’s router, or using a dynamic DNS service. They even have an app that lets me access it from my phone, a PC or a website. -Glenn From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Dave Angelini Offgrid Solar Sent: Friday, November 30, 2018 7:22 PM To: Mac Lewis <maclew...@gmail.com> Cc: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: Re: [RE-wrenches] mate 3s locking Hi Mac, I use a cell for some clients with combox. I use Conext Insight for some, it is a web portal like outbacks optics. Insight is nice because I just look at a specific site and if I see green, I do not really worry too much. It is read only and that is how Schneider gets around port forwarding. It has everything that is on the combox from a data push out only. At this time I am field testing XW pro which will use the conext gateway and adds the first wifi monitoring to the power scene. Insight 2 will be out around february and it is read/ right into the conext gateway. I like the new user interface alot more and it has a fresh new look that works for me. The xwp has the cal rule 21 for grid and microgrid, better parameters in the power electronics that may add some flexibility in a higher power rating/surge than the current 6.8kw. Living large here now that we finally got to fill our 18 K gallons of tanks with rain! We were down to 3K and that is bare minimum for a wildfire. Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net <mailto:offgridso...@sti.net> text 209 813 0060 On Fri, 30 Nov 2018 11:28:11 -0700, Mac Lewis <maclew...@gmail.com <mailto:maclew...@gmail.com> > wrote: Hi Dave Angelini and wrenches, I'm curious how you are controlling the Combox without port-forwarding set up. I have a lot of clients on Hughes net and they won't open ports their customers. Will the new Combox or gateway product get around that? Thanks On Sat, Nov 17, 2018 at 12:06 PM Dave Angelini Offgrid Solar <offgridso...@sti.net <mailto:offgridso...@sti.net> > wrote: Hi Drake, I use both Outback and Schneider for my 200+ offgrid clients. Since the 600v mppt came out in 2011 Schneider gets my business. I also test for them and I am now working on the XW Pro for circuit validation testing and new cloud based gateway replacement for Combox in an EFT. As for user friendly, it is something new to learn and once a client gets up to speed it is pretty easy, I think! Some of my clients do not like all of this tech stuff and just want reliable power. I get it! There were early problems with combox firmware that got solved. The new Conext gateway allows me to monitor my clients without special port forwarding and easy with cell. The Insight monitoring similar to Optics but easier to use occasionally has had issues but nothing that took long for them to fix. There is also a tablet ap. You can contact me offline and I agree that it is pretty bad when issues take too long to resolve. maybe Outback will get it done! Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net <mailto:offgridso...@sti.net> text 209 813 0060 On Sat, 17 Nov 2018 10:43:09 -0500, drake.chamber...@redwoodalliance.org <mailto:drake.chamber...@redwoodalliance.org> wrote: It seems like Outback has too many problems now, with the Mate 3 and the discontinuation of the original, excellent FX inverters. I had a Mate 3 loose its programming on an AC coupled system so that the batteries had no protective relay until the Mate 3 was reprogrammed. Tech support said that this happens with the Mate 3. That is unacceptable. Fortunately it was a dual FX system, and I had the original Mate to put back on it. How do the Xantrex / Schneider products compare regarding reliability and user friendliness? Are there any downsides to using this equipment. I'm considering going full circle back to this line. Thanks, Drake ----- Original Message ----- From: "RE-wrenches" <re-wrenches@lists.re-wrenches.org <mailto:re-wrenches@lists.re-wrenches.org> > To: <will...@millersolar.com <mailto:will...@millersolar.com> >, "RE-wrenches" <re-wrenches@lists.re-wrenches.org <mailto:re-wrenches@lists.re-wrenches.org> > Cc: Sent: Fri, 16 Nov 2018 19:39:26 -0800 Subject: Re: [RE-wrenches] mate 3s locking Hi william Very tech fix with the relay! Fortunately or unfortunately there is no reliable web at the location but someone who manually checks things. Yes the 3s still has some of the same problems Thx Jay Peltz power. On Nov 16, 2018, at 2:14 PM, William Miller <will...@millersolar.com <mailto:will...@millersolar.com> > wrote: Jay: I have problems with all of my Mate3 and 3s controllers locking up. So much so that I have implemented the following steps: 1. For most installations I leave the hub wire cover off and label the Mate lead. Clients are instructed to unplug and re-plug the Cat5 lead whenever the Mate locks up. 2. On one installation I have a Control By Web unit ping both Mate3 units every 5 minutes. If either fails to respond after 3 attempts, a relay opens and closes the Orange/white leads which power cycles the Mates. Locking up of Mates is a fact of life with Outback equipment. I love the equipment and I hate the equipment. William Lic 773985 millersolar.com <http://www.millersolar.com/> 805-438-5600 From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org <mailto:re-wrenches-boun...@lists.re-wrenches.org> ] On Behalf Of Lones Tuss Sent: Friday, November 16, 2018 12:42 PM To: RE-wrenches Subject: Re: [RE-wrenches] mate 3s locking Hello All And Hello Jay I just asked the tech support boss on this as I had no idea. He has a test setup that allows him to switch individuals lines on the cat5 cables. We can duplicate Jay's screen shot below by opening the some of the lines to the cat 5 cable. So as a start try replacing the cat5 between the Mate3S and the Hub. Using the silicone grease that comes with a Mate is never a bad idea. If your customer does not have a cable on hand I would try removing the cable several times perhaps that could help to dislodge any corrosion or dust on the connections. I hope this helps. Take Care All -----Original Message----- From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org <mailto:re-wrenches-boun...@lists.re-wrenches.org> > On Behalf Of jay Sent: Friday, November 16, 2018 8:05 AM To: RE-wrenches <re-wrenches@lists.re-wrenches.org <mailto:re-wrenches@lists.re-wrenches.org> > Subject: [RE-wrenches] mate 3s locking ** [EXTERNAL EMAIL] - Please report any suspicious attachments, links, or requests for sensitive information to the Help Desk. ** ________________________________ HI All, I'm wondering if anyone else is having mate 3s locking up problems? I've got 2 systems that have had this happen. One is a big system ( 2 radians and 5 CC). Of course its a long ways away and no there isn't internet so no OpticsRE. Its been reprogramed with latest REV firmware. No change. thx jay peltz power _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org <mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> Check out or update participant bios: www.members.re-wrenches.org <http://www.members.re-wrenches.org> _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org <mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> Check out or update participant bios: www.members.re-wrenches.org <http://www.members.re-wrenches.org> -- _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org <mailto:RE-wrenches@lists.re-wrenches.org> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> Check out or update participant bios: www.members.re-wrenches.org <http://www.members.re-wrenches.org> -- Mac Lewis "Yo solo sé que no sé nada." -Sócrates -- Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net <mailto:offgridso...@sti.net> text 209 813 0060
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