Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not
The filter works in ldap browser or ldapserarch utility, but not in the URL... 2009/1/15 Joe DeSouza joe_rem...@yahoo.com: ** You do get free ldap browsers so you could try downloading one of them for free for a one time use.. Construct that URL with the logical not (!) on that browser, and check the results.. Joe From: Andrey lice...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 3:48:59 AM Subject: Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not I want to reduce the number of returned records from the LDAP server (Microsoft AD) When I use - LDAP URL ldap://zzz.loc/DC=zzz,DC=loc??sub?(objectclass=user) I get the correct entries in the vendor form. When I use a logical Not - I get the error plugin timeout error 2009/1/13 Joe DeSouza joe_rem...@yahoo.com: ** ! is the logical NOT in ldap url's so you are on the right track there.. What happens when you use that? Have you tried it with specifying the ldap port within the URL? I forget the syntax for that but I think its immediatly after the server name:portnumber followed by the rest of your string. Joe -- Andrey Deynega __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Andrey Deynega ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not
Does any one have the case study for migration from AR6 to AR7. Rajiv ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Objects in Admin Tool off the Screen
Thanks, dude! That did it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, January 14, 2009 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Objects in Admin Tool off the Screen ** Select menu option in the admin tool: Window- Cascase Then close the object. Next time you open an object, they will be in the view. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 14, 2009 at 9:53 AM, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE norm.kai...@eglin.af.mil wrote: ** Help. I've had this happen before and I've fixed it before but, of course, I can't remember how. Somehow my Admin tool got set where whenever you double click a server object (AL, filter, etc.), the object's property window is somewhere way off the screen and the vertical and horizontal scrollbars are super long. So you can't see the object. Somehow you can reset the tool so that the default window coordinates are, like, 50, 50. Anyone know? Thanks, Norm __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not
What exactly are you looking for? Business justifications? Product enhancements that justify the migration? I'm pretty sure someone would have what you are looking for. But a new subject line would be appreciated so as not to mix up what you want with the requests coming from others.. I think a lot of us would appreciate it if you continue your thread with a new subject line.. Some of us follow threads of specific interests to us so an appropriate subject line would be appreciated. Joe From: Kumar, Rajiv (Java) rajiv.ku...@capgemini.com To: arslist@ARSLIST.ORG Sent: Thursday, January 15, 2009 8:34:45 AM Subject: Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not Does any one have the case study for migration from AR6 to AR7. Rajiv ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Mid-Tier Question - Passing Values
Good morning listers! Here's my situation. A web-based service catalog is going to be implemented in the next few weeks here at work. It will have a laundry list of links (i.e. - I need a phone, I need new software installed, I need a new monitor, etc.) The goal is that when a link is clicked, it will launch a mid-tier browser in a custom form I've developed that will have certain fields pre-filled and one or two others where the end user can free-type text. I used the ability of using the Mid-Tier URL to pass data to one of the pre-filled fields on that form. This field is the one that contains the name of the request as presented in the service catalog. Here's an example: http://mid-tier-server/arsys/forms/production server/NFCUTestWeb?F536870913=I%20need%20a%20phone This works beautifully. However, I am thinking ahead about the other requests we have now and the need to encode a new URL for each and any for the future (in other words, field id 536870913 would need to say I need new software installed or I need a new monitor) Not that hard to do but it could be an admin headache. My question is this: instead of having a hard-coded URL for each service catalog request, is there any way to build a generic URL so that the text in that service catalog link is passed to that field I referenced ? We're running Mid-Tier 7.0.01 patch 001. The service catalog page is external to our mid-tier server. Appreciate the help. Joseph Kasell Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrade to 7.1 and licenses
The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Migrator 7.1 does not create fields for new form on first try
I've never had that problem (Although I am using ARS 7.1 on Solaris w/Oracle). Since you are on ARS 7.0.1 does the 7.0.1 Migrator have the same issue? Fred Original message From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, January 14, 2009 6:27 PM To: arslist@ARSLIST.ORG Subject: Migrator 7.1 does not create fields for new form on first try Has anybody else noticed that Migrator does not create any fields other than the core ones when migrating a new form to a server? If I rerun the migration script it will create the all of the fields and arrange them in the view. Migrator 7.1 patch 5 ARS 7.0.1 patch 6 (both servers) Same Windows 2003 R2 for app and db. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upcoming Changes to Electronic Product Distribution - Please Read
I read it to mean that you would no longer be able to download products which you hadn't purchased. So you can't try out new products with a trial license, install them on a development server, or sneeze without BMC's say-so. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Wednesday, January 14, 2009 1:49 PM To: arslist@ARSLIST.ORG Subject: Upcoming Changes to Electronic Product Distribution - Please Read As a user of BMC Software's Electronic Product Distribution (EPD) site, you should be aware of a few upcoming changes that will enhance your use of the site. Beginning Jan. 19, 2009, we are implementing the following changes: My Favorite Downloads will be replaced by My Entitled Products My Entitled Products will now be displayed based on the support IDs associated with your support profile Product trials can be requested by selecting the Request Trial button So if I'm reading this correctly, I no longer have to look at pages of products I don't own to get to stuff I actually care about. If that's the case this is great change, was a bit annoying sometimes hunting down docs/downloads. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier Question - Passing Values
Sure... You could pass the catalog text into a field on the Mid-Tier and then have an AL that runs on Window Loaded do a lookup in a back end translation form to fill in the fields you want. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, January 15, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Question - Passing Values Good morning listers! Here's my situation. A web-based service catalog is going to be implemented in the next few weeks here at work. It will have a laundry list of links (i.e. - I need a phone, I need new software installed, I need a new monitor, etc.) The goal is that when a link is clicked, it will launch a mid-tier browser in a custom form I've developed that will have certain fields pre-filled and one or two others where the end user can free-type text. I used the ability of using the Mid-Tier URL to pass data to one of the pre-filled fields on that form. This field is the one that contains the name of the request as presented in the service catalog. Here's an example: http://mid-tier-server/arsys/forms/production server/NFCUTestWeb?F536870913=I%20need%20a%20phone This works beautifully. However, I am thinking ahead about the other requests we have now and the need to encode a new URL for each and any for the future (in other words, field id 536870913 would need to say I need new software installed or I need a new monitor) Not that hard to do but it could be an admin headache. My question is this: instead of having a hard-coded URL for each service catalog request, is there any way to build a generic URL so that the text in that service catalog link is passed to that field I referenced ? We're running Mid-Tier 7.0.01 patch 001. The service catalog page is external to our mid-tier server. Appreciate the help. Joseph Kasell Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upcoming Changes to Electronic Product Distribution - Please Read
I am sure your sales rep would have no problem providing software and trial licenses on request. That might involve those pesky follow-up sales calls, but I think it is a small price to pay for usability's sake. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Jan 15, 2009 at 8:38 AM, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: ** I read it to mean that you would no longer be able to download products which you hadn't purchased. So you can't try out new products with a trial license, install them on a development server, or sneeze without BMC's say-so. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Benedetto Cantatore *Sent:* Wednesday, January 14, 2009 1:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Upcoming Changes to Electronic Product Distribution - Please Read As a user of BMC Software's Electronic Product Distribution (EPD) site, you should be aware of a few upcoming changes that will enhance your use of the site. Beginning Jan. 19, 2009, we are implementing the following changes: My Favorite Downloads will be replaced by My Entitled Products My Entitled Products will now be displayed based on the support IDs associated with your support profile Product trials can be requested by selecting the Request Trial button So if I'm reading this correctly, I no longer have to look at pages of products I don't own to get to stuff I actually care about. If that's the case this is great change, was a bit annoying sometimes hunting down docs/downloads. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upcoming Changes to Electronic Product Distribution - Please Read
Yes, it's a small price to pay for something that is free today. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Thursday, January 15, 2009 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Upcoming Changes to Electronic Product Distribution - Please Read ** I am sure your sales rep would have no problem providing software and trial licenses on request. That might involve those pesky follow-up sales calls, but I think it is a small price to pay for usability's sake. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Jan 15, 2009 at 8:38 AM, Meyer, Jennifer L jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov wrote: ** I read it to mean that you would no longer be able to download products which you hadn't purchased. So you can't try out new products with a trial license, install them on a development server, or sneeze without BMC's say-so. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Benedetto Cantatore Sent: Wednesday, January 14, 2009 1:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Upcoming Changes to Electronic Product Distribution - Please Read As a user of BMC Software's Electronic Product Distribution (EPD) site, you should be aware of a few upcoming changes that will enhance your use of the site. Beginning Jan. 19, 2009, we are implementing the following changes: My Favorite Downloads will be replaced by My Entitled Products My Entitled Products will now be displayed based on the support IDs associated with your support profile Product trials can be requested by selecting the Request Trial button So if I'm reading this correctly, I no longer have to look at pages of products I don't own to get to stuff I actually care about. If that's the case this is great change, was a bit annoying sometimes hunting down docs/downloads. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier Question - Passing Values
Fred, Appreciate the response. But that's what I'm trying to determine: how DO you pass the catalog text to that field if you don't hard code that particular text in the URL? I just want to have one universal URL to deal with which is used by all the links but which accepts whatever service catalog text that needs to be passed. Joseph Kasell Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Mid-Tier Question - Passing arsl...@arslist. Values ORG 01/15/2009 09:41 AM Please respond to arsl...@arslist.o RG Sure... You could pass the catalog text into a field on the Mid-Tier and then have an AL that runs on Window Loaded do a lookup in a back end translation form to fill in the fields you want. =20 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, January 15, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Question - Passing Values Good morning listers! Here's my situation. A web-based service catalog is going to be implemented in the next few weeks here at work. It will have a laundry list of links (i.e. - I need a phone, I need new software installed, I need a new monitor, etc.) The goal is that when a link is clicked, it will launch a mid-tier browser in a custom form I've developed that will have certain fields pre-filled and one or two others where the end user can free-type text. I used the ability of using the Mid-Tier URL to pass data to one of the pre-filled fields on that form. This field is the one that contains the name of the request as presented in the service catalog. Here's an example: http://mid-tier-server/arsys/forms/production server/NFCUTestWeb?F536870913=3DI%20need%20a%20phone This works beautifully. However, I am thinking ahead about the other requests we have now and the need to encode a new URL for each and any for the future (in other words, field id 536870913 would need to say I need new software installed or I need a new monitor) Not that hard to do but it could be an admin headache. My question is this: instead of having a hard-coded URL for each service catalog request, is there any way to build a generic URL so that the text in that service catalog link is passed to that field I referenced ? We're running Mid-Tier 7.0.01 patch 001. The service catalog page is external to our mid-tier server. Appreciate the help. Joseph Kasell Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
'Failed ti initialize JRE and internal java Module.(ARERROR 7017
Hi All, while creating a web service i am facing one problem I got the following note while saving the web service. 'Failed ti initialize JRE and internal java Module.(ARERROR 7017).' what can be the root cause of this error? what environmet variables are needed to be set? what are the prerequesitits on server and local machine? what else is need to be done? I have attached print shot of the error Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
'Failed to initialize JRE and internal java Module.(ARERROR 7017)
Hi All, while creating a web service i am facing one problem I got the following note while saving the web service. 'Failed to initialize JRE and internal java Module.(ARERROR 7017).' what can be the root cause of this error? what environmet variables are needed to be set? what are the prerequesitits on server and local machine? what else is need to be done? I have attached print shot of the error Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier Question - Passing Values
Joseph, I would suggest a different approach than what I think your trying to do. I would suggest that the external web site only pass a value (any value as long as it is unique to the type of request being requested) into only one ARS field. Then have active links that take that value and sets other values based on it's value. This way the web site has a contract to pass values from a known set of values that you expect and keep all of the other data in an AR System form. This way when you want to change the values used for I need a new monitor you do not need to change the web site at all. Just the data that is looked up from the AR System form. For what it is worth... I would even go so far as to try to get the web site people to use the 'Request ID' value for the type of request that is pre-registered in the AR System form. That way the URL's do not need to be encoded at all. They would look like the following: http://mid-tier-server/arsys/forms/production_server/NFCUTestWeb?F536870913=001 Your workflow could use the 'Request ID' column to find the other text (very efficient) and you have a built in process to create the record then up date the web site.. and all works for any number of records. :) But maybe it is just me . :) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Jan 15, 2009 at 10:11 AM, Joseph Kasell joseph_kas...@navyfederal.org wrote: Fred, Appreciate the response. But that's what I'm trying to determine: how DO you pass the catalog text to that field if you don't hard code that particular text in the URL? I just want to have one universal URL to deal with which is used by all the links but which accepts whatever service catalog text that needs to be passed. Joseph Kasell Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Grooms, Frederick W frederick.w.groo To m...@xo.comarslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Mid-Tier Question - Passing arsl...@arslist. Values ORG 01/15/2009 09:41 AM Please respond to arsl...@arslist.o RG Sure... You could pass the catalog text into a field on the Mid-Tier and then have an AL that runs on Window Loaded do a lookup in a back end translation form to fill in the fields you want. =20 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, January 15, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Question - Passing Values Good morning listers! Here's my situation. A web-based service catalog is going to be implemented in the next few weeks here at work. It will have a laundry list of links (i.e. - I need a phone, I need new software installed, I need a new monitor, etc.) The goal is that when a link is clicked, it will launch a mid-tier browser in a custom form I've developed that will have certain fields pre-filled and one or two others where the end user can free-type text. I used the ability of using the Mid-Tier URL to pass data to one of the pre-filled fields on that form. This field is the one that contains the name of the request as presented in the service catalog. Here's an example: http://mid-tier-server/arsys/forms/production server/NFCUTestWeb?F536870913=3DI%20need%20a%20phone This works beautifully. However, I am thinking ahead about the other requests we have now and the need to encode a new URL for each and any for the future (in other words, field id 536870913 would need to say I need new software installed or I need a new monitor) Not that hard to do but it could be an admin headache. My question is this: instead of having a hard-coded URL for each service catalog request, is there any way to build a generic URL so that the text in that service catalog link is passed to that field I referenced ? We're running Mid-Tier 7.0.01 patch 001. The service catalog page is external to our mid-tier server. Appreciate the help. Joseph Kasell Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
ServletExec v6/License
We're not able to use Apache Tomcat so we're using ServletExec AS with ARS v7.0.1 right now. We're having some memory leak problems so I'll be applying SE AS Patch 5.0.0.14 today which has a bug fix for abandoned sessions not being cleaned up. While downloading the update, I noticed they released SE v6 recently which is supposed to be faster and works with the new operating systems, Java versions, etc. Anyone set up a midtier with SE AS v6 yet and did you see a performance improvement? Is there a BMC/Remedy license equivalent for version 6 like was provided for version 5? I've sent a couple of emails to New Atlanta asking about the license as well since their web site stated v5 users could get a free v6 license but I'm not sure that applies to the license included with the BMC/Remedy installation. //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier Question - Passing Values
It would depend on how your catalog page is created.
If your Catalog page is built using HTML forms then the catalog filed
could be referenced (depending on how the field is named) as
FormName.CatalogFieldName.value so you could build the URL dynamically.
function Build_URL()
{
var return_value = http://mid-tier-server/arsys/forms/production
server/NFCUTestWeb?F536870913= + FormName.CatalogFieldName.value;
return (return_value)
}
ASP, PHP, Java, and other web page tools/environments/languages can have
other ways of doing the same thing.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, January 15, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Question - Passing Values
Fred,
Appreciate the response.
But that's what I'm trying to determine: how DO you pass the catalog
text
to that field if you don't hard code that particular text in the URL? I
just want to have one universal URL to deal with which is used by all
the
links but which accepts whatever service catalog text that needs to be
passed.
Joseph Kasell
Navy Federal Credit Union
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 15, 2009 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Question - Passing Values
Sure... You could pass the catalog text into a field on the Mid-Tier and
then have an AL that runs on Window Loaded do a lookup in a back end
translation form to fill in the fields you want.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Thursday, January 15, 2009 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier Question - Passing Values
Good morning listers!
Here's my situation. A web-based service catalog is going to be
implemented in the next few weeks here at work. It will have a laundry
list of links (i.e. - I need a phone, I need new software installed, I
need
a new monitor, etc.) The goal is that when a link is clicked, it will
launch a mid-tier browser in a custom form I've developed that will have
certain fields pre-filled and one or two others where the end user can
free-type text.
I used the ability of using the Mid-Tier URL to pass data to one of the
pre-filled fields on that form. This field is the one that contains the
name of the request as presented in the service catalog. Here's an
example:
http://mid-tier-server/arsys/forms/production
server/NFCUTestWeb?F536870913=3DI%20need%20a%20phone
This works beautifully. However, I am thinking ahead about the other
requests we have now and the need to encode a new URL for each and any
for
the future (in other words, field id 536870913 would need to say I need
new software installed or I need a new monitor) Not that hard to do
but
it could be an admin headache.
My question is this: instead of having a hard-coded URL for each service
catalog request, is there any way to build a generic URL so that the
text
in that service catalog link is passed to that field I referenced ?
We're running Mid-Tier 7.0.01 patch 001. The service catalog page is
external to our mid-tier server.
Appreciate the help.
Joseph Kasell
Navy Federal Credit Union
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Re: 'Failed to initialize JRE and internal java Module.(ARERROR 7017)
I find in the remedy support: With WAT 6.3.0.16, loading WS from Filter dialog,set action get an ARERR 7017: Failed to initialize JRE and internal java module when load button is pushed. The error says Failed to initialize JRE and internal java module. (ARERR 7017) Detailed info says that it could not found Java 2 Runtime Environment. JRE is installed and and in a Dos prompt, java runs fine. Product Environment Solution The problem could happens when you install Java after the WAT installation was completed. Those are the minimum steps to fix the problem: STEP 1 Uninstall JAVA and WAT from the server! STEP 2 For Windows, Install Java JDK 1.4.2 32 bits (un-install ANY PREVIOUS JAVA version) NOTE: Java 1.5 is not supported yet and set Windows Environment as follow *FOR WINDOWS: My Computer\Properties\Advanced tab:Environment Variables button*** ==JAVA_HOME=C:\j2sdk1.4.2_11 (please verify) ==PATH=C:\Program Files\AR System\Admin;%JAVA_HOME%\jre\lib;%JAVA_HOME%\bin (please verify - leave previous path information but eliminate ANY previous remedy or Java references) ==CLASSPATH=%JAVA_HOME%\lib\tools.jar STEP 3 Install the latest Windows Admin Tool (WAT) patch level. 2009/1/15, manoj jain manoj.jain4...@gmail.com: ** Hi All, while creating a web service i am facing one problem I got the following note while saving the web service. 'Failed to initialize JRE and internal java Module.(ARERROR 7017).' what can be the root cause of this error? what environmet variables are needed to be set? what are the prerequesitits on server and local machine? what else is need to be done? I have attached print shot of the error Thanks Regards, Manoj Jain __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrade to 7.1 and licenses
Just a few corrections on this: If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses ** The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives
Re: Upgrade to 7.1 and licenses
I believe the apply them comment was on keying them in to the console form. While you can import older license files you cannot key in the older type of license key you receive in the email from BMC. (I wish BMC would send a file attachment when you purchase a new or purge a server license so I could just do a quick import) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 15, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Just a few corrections on this: If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
Re: Upgrade to 7.1 and licenses
Thanks, Fred. Jennifer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, January 15, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses I believe the apply them comment was on keying them in to the console form. While you can import older license files you cannot key in the older type of license key you receive in the email from BMC. (I wish BMC would send a file attachment when you purchase a new or purge a server license so I could just do a quick import) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 15, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Just a few corrections on this: If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe
Re: May we all find happiness in the upcoming year (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE A little late with this reply, but better late than never. My favorite quote for the upcoming year. The happiest people don't have the best of everything, they just make the best of everything. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, December 24, 2008 3:31 PM To: arslist@ARSLIST.ORG Subject: OT: May we all find happiness in the upcoming year The past year has been hard for some members of this list, and my hope is next year that are all just a little happer and a little better off. With that said, now for one of my my quotes; True happiness is to enjoy the present, without anxious dependence upon the future, not to amuse ourselves with either hopes or fears but to rest satisfied with what we have, which is sufficient, for he that is so wants nothing. The great blessings of mankind are within us and within our reach. A wise man is content with his lot, whatever it may be, without wishing for what he has not. Seneca http://www.great-quotes.com/cgi-bin/viewquotes.cgi?action=searchAuthor_First_Name=Author_Last_Name=SenecaMovie= 4 B.C. � 65 A.D., Spanish-born Roman Statesman, philosopher And Our greatest happiness does not depend on the condition of life in which chance has placed us, but is always the result of a good conscience, good health, occupation, and freedom in all just pursuits. Thomas Jefferson http://www.great-quotes.com/cgi-bin/viewquotes.cgi?action=searchAuthor_First_Name=ThomasAuthor_Last_Name=JeffersonMovie= 1743-1826, Third President of the USA And I do believe in Santa, even to this day. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: ServletExec v6/License
Is there a BMC/Remedy license equivalent for version 6 like was provided for version 5? With the release of AR System 7.0.01, BMC no longer provides a license for any version of ServletExec. More information can be found here: 06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR System Servlet EnginePDF http://www.bmc.com/products/documents/66/48/66648/66648.pdf Anyone set up a midtier with SE AS v6 yet and did you see a performance improvement? There is a white paper comparing Tomcat and ServletExec that can be found here: 16-Oct-2006 BMC Remedy AR System 7.0.01: Benchmark Comparison of the ServletExec and Tomcat Engines PDF http://www.bmc.com/supportu/documents/57/94/65794/65794.pdf While this isn't a comparison of v5 vs. v6, perhaps it has some information useful to you if you haven't read it already. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Thursday, January 15, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: ServletExec v6/License We're not able to use Apache Tomcat so we're using ServletExec AS with ARS v7.0.1 right now. We're having some memory leak problems so I'll be applying SE AS Patch 5.0.0.14 today which has a bug fix for abandoned sessions not being cleaned up. While downloading the update, I noticed they released SE v6 recently which is supposed to be faster and works with the new operating systems, Java versions, etc. Anyone set up a midtier with SE AS v6 yet and did you see a performance improvement? Is there a BMC/Remedy license equivalent for version 6 like was provided for version 5? I've sent a couple of emails to New Atlanta asking about the license as well since their web site stated v5 users could get a free v6 license but I'm not sure that applies to the license included with the BMC/Remedy installation. //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Migrator 7.1 does not create fields for new form on first try
Many and varied are the ways in which Migrator can make your life miserable. It's been that way since it was Ostream Migrator version 1.0. Still, like the fool that I am... I keep trying. -D David M Clark Remedy Programmer/Analyst Jason Miller jason.mil...@gmail.com 1/14/2009 6:26 PM Has anybody else noticed that Migrator does not create any fields other than the core ones when migrating a new form to a server? If I rerun the migration script it will create the all of the fields and arrange them in the view. Migrator 7.1 patch 5 ARS 7.0.1 patch 6 (both servers) Same Windows 2003 R2 for app and db. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Migrator 7.1 does not create fields for new form on first try
David, Have you had an opportunity to look at Panacea ? With excellent service and a solid solution the in recent memory exceeds Migrator (not a difficult task) it is worth a look/review. I believe they still offer a full evaluation download. Of course getting funding to change gears in this economy is another issue. HTH Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Thursday, January 15, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Migrator 7.1 does not create fields for new form on first try Many and varied are the ways in which Migrator can make your life miserable. It's been that way since it was Ostream Migrator version 1.0. Still, like the fool that I am... I keep trying. -D David M Clark Remedy Programmer/Analyst Jason Miller jason.mil...@gmail.com 1/14/2009 6:26 PM Has anybody else noticed that Migrator does not create any fields other than the core ones when migrating a new form to a server? If I rerun the migration script it will create the all of the fields and arrange them in the view. Migrator 7.1 patch 5 ARS 7.0.1 patch 6 (both servers) Same Windows 2003 R2 for app and db. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Migrator 7.1 does not create fields for new form on first try
Thanks Gidd, I'll try the eval, but I am handcuffed to Migrator for at least the next year or two I expect... though I often pray for the sweet release of death. -D David M Clark Remedy Programmer/Analyst Gidd g...@buoyantsolutions.net 1/15/2009 1:42 PM David, Have you had an opportunity to look at Panacea ? With excellent service and a solid solution the in recent memory exceeds Migrator (not a difficult task) it is worth a look/review. I believe they still offer a full evaluation download. Of course getting funding to change gears in this economy is another issue. HTH Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Thursday, January 15, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Migrator 7.1 does not create fields for new form on first try Many and varied are the ways in which Migrator can make your life miserable. It's been that way since it was Ostream Migrator version 1.0. Still, like the fool that I am... I keep trying. -D David M Clark Remedy Programmer/Analyst Jason Miller jason.mil...@gmail.com 1/14/2009 6:26 PM Has anybody else noticed that Migrator does not create any fields other than the core ones when migrating a new form to a server? If I rerun the migration script it will create the all of the fields and arrange them in the view. Migrator 7.1 patch 5 ARS 7.0.1 patch 6 (both servers) Same Windows 2003 R2 for app and db. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remote work avaialble
Hi all, Is anyone interested in remote work for my client in Columbus, OH . $45 on Con W2. I need to get my submission in the next couple hours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
JOB: Senior Remedy Consultant Opportunity
QMX Support Services is one of BMC Remedy's oldest and largest Federal Systems Integration partners and resellers. We have an immediate need to add a Senior Remedy Consultant to our expanding team. Below is the job description. In you are interested in applying, please send your resume to our Human Resources Department at recruit...@qmxs.com. __ qmx.jpg Senior Remedy Consultant Summary of Job Duties: This position is accountable for development, administration, customization and integration of Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite. Responsibilities may include gathering customer requirements, preparing design specifications documentation, application development, technical support, training and administration. Minimum Qualifications: The ideal candidate for this position will have a technical degree or equivalent in work experience. An ability to provide positive customer service and advanced communication, problem solving and technical writing skills. Good customer presentation and project management skills are also a must. Technical proficiency in relevant operating systems, applications, programming languages and technologies is required (including the BMC Remedy Action Request System, Mid-Tier, and ITSM components). An active or recent secret security clearance, or the ability to hold one, is required. Other Qualifications: Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional (RSP) certification or Remedy training classes towards a certification are a plus. Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and API programming; SQL Server; Oracle, Unix; Java; C++, etc). Location: This position requires an initial consulting engagement in San Diego for a period of approximately 5 months. This engagement is assisting with the implementation of the entire ITSM 7 suite of applications (including Incident Management, Problem Management, Change Management, Asset Management, the Atrium CMDB, Service Request Management, Service Level Management, Knowledge Management, BMC Analytics and the Change Management Dashboard). Follow-on work may be in San Diego or other regions, as required. QMX Support Services Inc. 110 North Royal Street Suite 225 Alexandria, VA 22314 www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image002.jpg
Error message in response to email template with attachments
Dear List, We are trying to submit attached documents via an email template. Our form has an attachment pool with four attachment fields. The template says: . . . Attachment 1 !100124!: something.docx Attachment 2 !100125!: somethingElse.doc Attachment 3 !100126!: Attachment 4 !100127!: . . . The two documents are attached to the email. But the email reply says: Message Number: 4900 Message Text: Invalid Value. Appended Text: Field ID is not related to this form: 100125 “100125” is very clearly the field id for Attachment 2. The template created entries before we tried adding attachments. Any idea what might be wrong? (ARS 7.1 patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
Re: Remote work avaialble
What kind of work ... term paper writing cold calls solving the problems of the world. This posting was a bit vague, unless of course you're looking for a few thousand responses. Susan On Thu, Jan 15, 2009 at 2:12 PM, Leah George lgeo...@everesttech.comwrote: Hi all, Is anyone interested in remote work for my client in Columbus, OH . $45 on Con W2. I need to get my submission in the next couple hours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remote work avaialble
Leah, What is the depth of the work involved. Does this require on-site work? I would definitely be interested. Chris Puente -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leah George Sent: Thursday, January 15, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Remote work avaialble Hi all, Is anyone interested in remote work for my client in Columbus, OH . $45 on Con W2. I need to get my submission in the next couple hours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARS 7.0.1 changes to filters require client log-out to take effect
Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Error message in response to email template with attachments
Have you checked permissions to the attachment fields and the pool itself? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 15, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Error message in response to email template with attachments Dear List, We are trying to submit attached documents via an email template. Our form has an attachment pool with four attachment fields. The template says: . . . Attachment 1 !100124!: something.docx Attachment 2 !100125!: somethingElse.doc Attachment 3 !100126!: Attachment 4 !100127!: . . . The two documents are attached to the email. But the email reply says: Message Number: 4900 Message Text: Invalid Value. Appended Text: Field ID is not related to this form: 100125 “100125” is very clearly the field id for Attachment 2. The template created entries before we tried adding attachments. Any idea what might be wrong? (ARS 7.1 patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
Re: Error message in response to email template with attachments
Thanks, Frederick, but the template is being submitted with Administrator permissions. Also, I think that with permission issues you get a message something like You do not have permission on submission to field. . .100125. Dwayne Original message Date: Thu, 15 Jan 2009 15:30:39 -0600 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Error message in response to email template with attachments To: arslist@ARSLIST.ORG Have you checked permissions to the attachment fields and the pool itself? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 15, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Error message in response to email template with attachments Dear List, We are trying to submit attached documents via an email template. Our form has an attachment pool with four attachment fields. The template says: . . . Attachment 1 !100124!: something.docx Attachment 2 !100125!: somethingElse.doc Attachment 3 !100126!: Attachment 4 !100127!: . . . The two documents are attached to the email. But the email reply says: Message Number: 4900 Message Text: Invalid Value. Appended Text: Field ID is not related to this form: 100125 “100125” is very clearly the field id for Attachment 2. The template created entries before we tried adding attachments. Any idea what might be wrong? (ARS 7.1 patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
Re: ARS 7.0.1 changes to filters require client log-out to take effect
Are you running a server group? It does take some time for other servers in a server group to update their cache, so you could see behavior similar to this if you're logged into a different server than the workflow was saved on. In that case, logging in again could switch you over to the other server. Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect ** Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
Ordinarily we are server grouped, but the other server isn't running today because it's been crashing lately. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, January 15, 2009 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect Are you running a server group? It does take some time for other servers in a server group to update their cache, so you could see behavior similar to this if you're logged into a different server than the workflow was saved on. In that case, logging in again could switch you over to the other server. Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect ** Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Need Information on SSL for AREmail on Solaris
Listers - I have a co-worker who is looking for information regarding configuring an AREmail engine (7.1) to use SSL on a Solaris box. He has a keystore file but isn't sure where to put it so that the AR Email Engine Java code will find it to use for authentication. BMC's Email Engine Manual says nothing on how to do this, except for a Windows server. Or do you know of any special groups similar to ARSList that would have this type of info? Tips, tricks or ?? Thanks for your help. Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: candace.m.de...@verizonbusiness.com blocked::mailto:candace.m.de...@verizonbusiness.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Migrator 7.1 does not create fields for new form on first try
I seem to remember seeing a number of people posting about using Migrator 71 on 7.0.1 servers with great results. I do know where David is coming from though, so I wouldn't be surprised if this is the issue. I think I still have Migrator 7.0.1 installed on one of my machines so I'll see if that makes a difference. Jason On Thu, Jan 15, 2009 at 6:32 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I've never had that problem (Although I am using ARS 7.1 on Solaris w/Oracle). Since you are on ARS 7.0.1 does the 7.0.1 Migrator have the same issue? Fred Original message From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, January 14, 2009 6:27 PM To: arslist@ARSLIST.ORG Subject: Migrator 7.1 does not create fields for new form on first try Has anybody else noticed that Migrator does not create any fields other than the core ones when migrating a new form to a server? If I rerun the migration script it will create the all of the fields and arrange them in the view. Migrator 7.1 patch 5 ARS 7.0.1 patch 6 (both servers) Same Windows 2003 R2 for app and db. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect ** Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special.. AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.us/ http://its.state.nc.us __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
No, it's all controlled with execution order. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect ** Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
I'm not sure then. Have you run logs on the one that isn't working, and on the one that is workingI agree that server is server...maybe it was a thread cache issue? Have you re-logged in already...if not, is it still not working? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect ** No, it's all controlled with execution order. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect ** Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special.. AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.us/ http://its.state.nc.us __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ServletExec v6/License
Thanks David, I contacted New Atlanta and they confirmed we would need to purchase licenses for version 6. I'd already read those two whitepapers but New Atlanta's statement that v6 was faster than v5 prompted me to ask if anyone had actually tried it. I was curious whether SE AS 6 was really faster than SE AS v5--not the Tomcat comparison. I also knew your Statement of Direction said you were on your own with licenses but that is a couple of years old now and something could have changed. :o) I'd love to use the default install and Tomcat but alas, we've so far been DENIED! //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 15, 2009 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: ServletExec v6/License Is there a BMC/Remedy license equivalent for version 6 like was provided for version 5? With the release of AR System 7.0.01, BMC no longer provides a license for any version of ServletExec. More information can be found here: 06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR System Servlet EnginePDF http://www.bmc.com/products/documents/66/48/66648/66648.pdf Anyone set up a midtier with SE AS v6 yet and did you see a performance improvement? There is a white paper comparing Tomcat and ServletExec that can be found here: 16-Oct-2006 BMC Remedy AR System 7.0.01: Benchmark Comparison of the ServletExec and Tomcat Engines PDF http://www.bmc.com/supportu/documents/57/94/65794/65794.pdf While this isn't a comparison of v5 vs. v6, perhaps it has some information useful to you if you haven't read it already. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Thursday, January 15, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: ServletExec v6/License We're not able to use Apache Tomcat so we're using ServletExec AS with ARS v7.0.1 right now. We're having some memory leak problems so I'll be applying SE AS Patch 5.0.0.14 today which has a bug fix for abandoned sessions not being cleaned up. While downloading the update, I noticed they released SE v6 recently which is supposed to be faster and works with the new operating systems, Java versions, etc. Anyone set up a midtier with SE AS v6 yet and did you see a performance improvement? Is there a BMC/Remedy license equivalent for version 6 like was provided for version 5? I've sent a couple of emails to New Atlanta asking about the license as well since their web site stated v5 users could get a free v6 license but I'm not sure that applies to the license included with the BMC/Remedy installation. //SIGNED// Craig Carter Software Engineer, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
Are you both logging in with the same alias/name. I have seen this type of thing when a change is made by a person using a different name. i.e. You log in to ServerAlias and they log in to ServerAlias.Domain They make a change and save it. And you can't see it because the server thinks it should only run on ServerAlias.Domain. This happens when all aliases are not listed in the ar.conf file. Just a thought Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect No, it's all controlled with execution order. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.us http://its.state.nc.us/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
Thread caching, hadn't thought of that. I have logged back in, and it does work properly now. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I'm not sure then. Have you run logs on the one that isn't working, and on the one that is workingI agree that server is server...maybe it was a thread cache issue? Have you re-logged in already...if not, is it still not working? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect ** No, it's all controlled with execution order. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect ** Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 7.0.1 changes to filters require client log-out to take effect
We both log in using the same alias.domain. I might try a different alias tomorrow, just to see what happens. Thanks, Guys. You've given me a couple different ideas to try. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, January 15, 2009 6:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect Are you both logging in with the same alias/name. I have seen this type of thing when a change is made by a person using a different name. i.e. You log in to ServerAlias and they log in to ServerAlias.Domain They make a change and save it. And you can't see it because the server thinks it should only run on ServerAlias.Domain. This happens when all aliases are not listed in the ar.conf file. Just a thought Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect No, it's all controlled with execution order. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, January 15, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 changes to filters require client log-out to take effect I seem to remember having this type of problem...but only when dealing with guides. Are there any guides involved in this filter operation? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 changes to filters require client log-out to take effect Listers, I have a strange puzzle. I and a colleague have been working on an issue all week involving a series of filters. My colleague resolved the issue a few moments ago, tested it, and reported success. I tested it and saw the old error, to which she replied Log out of your user client and back in. It's been my experience that changes to active links require the user to reset the form or application to clear the cache, but changes to filters occur purely on the server side and thus do not require clearing of the cache. Has this changed with 7.X? Is this specific to our environment? Are we in some way special? Please tell me we are special AR System 7.0.1 p5 2007100108216 ITSM p7 User Client 7.1.0 Oracle 10g Red Hat Linux 2.6.9-78.0.5.ELsmp Thank you in advance. Jennifer Meyer 919-754-6543 jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Anyone have solaris version of Helpdesk 5.05.01
** Help We are moving Remedy from HPUX to Solaris (we changed hardware vendors). Our current environment is ARS 6.3, HD 5.05.01, mid-tier 6.3. I was able to download ARS 6.3 for solaris from the BMC website but they no longer have HD 5.05.01. I contacted my BMC sales rep but she told me they no longer have HD 5.05.01. My original timeline doesn't include a HD upgrade just a straight move from HP to Sun. Does anyone on the list have a copy of HD 5.05.01 for solaris that they would be willing to send me? Thanks, Mark Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Migrator 7.1 does not create fields for new form on first try
I was instructed by support to use 7.1 Migrator on 7.0.3 server. Worked great until I turned on archiving and audit. Ended up corrupting a couple years of archive records that we were never able to get back. Susan On Thu, Jan 15, 2009 at 4:29 PM, Jason Miller jason.mil...@gmail.comwrote: ** I seem to remember seeing a number of people posting about using Migrator 71 on 7.0.1 servers with great results. I do know where David is coming from though, so I wouldn't be surprised if this is the issue. I think I still have Migrator 7.0.1 installed on one of my machines so I'll see if that makes a difference. Jason On Thu, Jan 15, 2009 at 6:32 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I've never had that problem (Although I am using ARS 7.1 on Solaris w/Oracle). Since you are on ARS 7.0.1 does the 7.0.1 Migrator have the same issue? Fred Original message From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, January 14, 2009 6:27 PM To: arslist@ARSLIST.ORG Subject: Migrator 7.1 does not create fields for new form on first try Has anybody else noticed that Migrator does not create any fields other than the core ones when migrating a new form to a server? If I rerun the migration script it will create the all of the fields and arrange them in the view. Migrator 7.1 patch 5 ARS 7.0.1 patch 6 (both servers) Same Windows 2003 R2 for app and db. Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Single Sign-on...
David, Consider the following scenario: A client implements an SSO integration and naturally has to make various modifications to the out of the box sample code. Question 1: Will BMC rubber stamp the SSO implementation as secure and fit for purpose? The solution is deployed in an enterprise with thousands of users and after a while they discover that some users are being asked to provide Windows login credentials when accessing the Midtier. A call is placed to BMC support who can not diagnose the situation. Question 2. Can the user escalate the problem and get a priority resolution from BMC? Thanks !! Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, January 14, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** Sample code is provided as is without warranty. However, if an issue is found with a supported portion of AR System (the AREA plug-in server, Mid-Tier, DLL integration with Remedy User, etc.) while using the sample code - and the issue can be isolated from the sample code or customer generated code - then, of course, BMC Support would treat the issue as a supported one. As has been the tradition in Support, most Support technicians will also attempt to provide best effort in answering questions or helping customers with issues even if not officially supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Wednesday, January 14, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** David, What is the BMC Support standpoint if a customer uses the sample code from the support site and has issues with it? E.g. compiling, crashes the arplugin server etc? Thanks Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 14 January 2009 17:31 To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** The ability to integrate with SSO through either the WUT or the Mid-Tier was provided as part of AR System 7.0.01 back in 2006. This capability is still supported an the white paper provides additional information to individuals wishing to take advantage of the interface. I'm not sure what your question is asking, but the interface continues to be supported. No major changes have been made to the interfaces since AR System 7.0.01. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, January 13, 2009 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign-on... ** Dave, Are you saying BMC is starting to provide additional support for this application? Are there any updates? to the code ? On Tue, Jan 13, 2009 at 4:42 PM, Easter, David david_eas...@bmc.com wrote: ** There is also a white paper available on BMC Support Central on how to integrate an SSO solution with AR System. 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDF http://www.bmc.com/supportu/documents/57/12/65712/65712.pdf -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, January 13, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Single Sign-on... ** Has anyone implemented a single signon in a 7.1 system and XP clients? How difficult is it? Any information on how to proceed would be appreciated... Thanks! The fact that someone owns a hammer and a saw doesn't make them a carpenter Portions of this
Remedy Pinnacle Integration
Listers, Has anyone out there done a Remedy and Pinnacle integration? We are running ARS ITSM 7.0.1 and have Pinnacle 5 (but are upgrading to 6). Our folks in Telecomm are looking to purchase the Pinnacle API but essentially all it will do is create an incident management ticket and close it when the Pinnacle entry is completed. Is this something we could complete via the Remedy API instead? Anybody out there have any advice before purchasing the Pinnacle API? Thanks, -Matt Matthew C. Gayford Application Developer Remedy Administrator University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 'Failed ti initialize JRE and internal java Module.(ARERROR 7017
I would check the Java version mentioned in the compatability matrix for the Admin tool version you are using. On Thu, Jan 15, 2009 at 10:29 AM, manoj jain manoj.jain4...@gmail.comwrote: ** Hi All, while creating a web service i am facing one problem I got the following note while saving the web service. 'Failed ti initialize JRE and internal java Module.(ARERROR 7017).' what can be the root cause of this error? what environmet variables are needed to be set? what are the prerequesitits on server and local machine? what else is need to be done? I have attached print shot of the error Thanks Regards, Manoj Jain __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
