Re: corrupted display of hpd:help desk

[Jason Miller]

Hi Rebecca,  I am trying to figure out where a view would be registered.
 Maybe I just need to go to bed but I am lost on this one.  Can you help me
understand where to register a view?

Jason


On Wed, Oct 9, 2013 at 7:34 AM, Boyd, Rebecca  wrote:

> **
> If you are doing any work with views make sure they are registered.
>
>
> On Wed, Oct 9, 2013 at 8:29 AM, SUBSCRIBE arslist Chuck Benesh <
> chuck.ben...@cdw.com> wrote:
>
>> Hi,
>>
>> We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've
>> been having an issue with Remedy displaying a "corrupted" incident form.
>> Fields are missing, or in the wrong place. The attachment shows a current
>> example, where the Assignee field displays instead of the Summary field. If
>> they user enters a value and submits, they get an error that Summary can't
>> be blank.
>>
>> There is a lot more I could say about this, and what we've tried. But,
>> I'm wondering if anybody else has seen this, and been able to fix it.
>>
>> Thanks,
>>
>> Chuck
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
> Rebecca Boyd
> Application Administrator
> Wake Forest University
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Smallest foot print to run ITSM 8.1?

[Carl Wilson]

Hi,
I get away with 4 CPU and 10GB RAM on a VM for development (8.1 - single
stack).  
That said, the DB has been given 1.5GB to use and the MT 6GB (with tuning
applied at the MT configuration level using my tools - shameless plug
there).

With 16GB in the host (Dell E6520 - 16GB RAM - 2 x SSD), I can still run a
BAO VM that talks to the 8.1 system with no issues [ok - not a lot open on
the host when running both].

With the 8.x systems, the minimum I have found for a Production AR Server
(standalone) is 4 CPU / 12GB RAM (recommended is 16GB with all the
additional plugins and if you split FTS operations).
 
Kind Regards,
 
Carl Wilson
 
http://www.missingpiecessoftware.com/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 10 October 2013 18:03
To: arslist@ARSLIST.ORG
Subject: Re: Smallest foot print to run ITSM 8.1?

Al,

Thanks

I had a feeling I need to look at 12 to 16 gig and 4 processors.

HBR

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210
Sent: Thursday, October 10, 2013 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Smallest foot print to run ITSM 8.1?

We use two logical drives putting the OS on one and everything else on the
other. The 'other' drive on the app server is about 30 GB. The one on the DB
server is about the same. Be conservative with snapshots if you go this
small.

8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the
mid-tier and app-tier onto the same machine, but you probably won't like how
things slow to a crawl when you pull up parts of ITSM. I haven't tried being
real careful about what loads in the caches yet, though. 

-al

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, October 10, 2013 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Smallest foot print to run ITSM 8.1?

** 

Morning, Afternoon and Evening all,

 

I was wondering what would be the smallest foot print to run ITSM 8.1
(including a database).

 

This would just be for playing and simple development.

 

Thanks,

 

Howard

 

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Re: Deployable Applications

[Jason Miller]

I had the same issue when I built the WWRUG app last year.  The server was
7.6.04 and because I wanted to build the whole thing as a Deployable app to
use roles instead of groups I quickly gave up on doing it in Best Practice.
Once I upgraded the server to 8.1 earlier this year I converted everything
to Custom.

Although now that I think about it some more I couldn't convert the app
from Base to Custom...  I am looking at it now and the Deployable app is an
Overlay.  I think since I couldn't convert the app from Base to Custom I
overlaid it so it would recognize the other objects once I converted them
from Base to Custom.  At one point I was going to build fresh Custom
Deployable app to move the objects into but I think I had an issue keeping
the permissions when moving the objects between apps.  
 Unfortunately I didn't document my steps in the conversion process to tell
you for sure what and why.  I took a snapshot of my VM sandbox, tried a few
thing to see what would and wouldn't work and then immediately replicated
it on the live server.  It was refreshing to work on a project that didn't
need all of the documentation, planning, requirements, change requests,
etc.  I just programmed my little heart out :)

So in short unless 7.6.04 SP5 added the ability to work with a Deplayable
app in something other than Base mode you will be working in Base and not
be following Best Practice :-P

Jason


On Thu, Oct 10, 2013 at 10:54 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> Sorry, to be more clear, you can't overlay deployable apps.  And those
> are the types of apps I need to create.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, October 10, 2013 1:51 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Applications
>
> Oh ...   I was going by the Docs (Form, App, Object  page 125)
>
> You can create overlays for the following objects:
>Active links Images
>Active link guides   Local applications
>Escalations  Menus
>Filters  Packing lists
>Filter guidesViews
>FormsWeb services
>Fields
>
> I'm in a pure custom ARS shop so we haven't touched overlays
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION OPERATIONS
> Sent: Thursday, October 10, 2013 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Applications
>
> Good idea, but you can overlay apps in 7.6.04.  I believe you can in
> 8.x.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, October 10, 2013 1:40 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Applications
>
> Try this
>
> Create the app in Base Mode
> Go back into Best Practice Mode and overlay the app
>
> You should be able to add the Custom form to the app in the overlay.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION OPERATIONS
> Sent: Thursday, October 10, 2013 12:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Applications
>
> Yeah, that's what I'm going to have to do, but that defeats the "Always
> develop in Best Practice" rule.  But that's the only thing I can do at
> this point (is convert to base).
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
> Sent: Thursday, October 10, 2013 1:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Applications
>
> **
>
> On the custom forms etc, convert them to base. And then you should be
> able to attach the form.
>
> On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
>  wrote:
>
>
> **
>
> I created a deployable application so I can create an
> application heading on the Customizable Home Page.  Problem is you can
> only create a Deployable application in Base Mode.
>
>
>
> Like a good girl, I created a Custom form (and workflow) in best
> practice mode, but now I cannot add my form to the Deployable
> application.  I only want to use this application so I can get a link on
> the Customizable Home Page (well an Application Heading and then links
> underneath it.)
>
>
>
> I know I have to create Active Link Guides to create the entry
> points and I have them created, but how can I create a deployable app if
> they don't allow it in Best Practice?  I ended up creating it on Base
> Mode, but it will not allow me to add any forms (Custom Forms in Best
> Practice) to it.  They don't even come up.
>
>
>
> Lisa
>
>
>
>
>
> Lisa Kemes
>
> Remedy Cons

Re: Decision Tree not working

[Ankita Pankaj]

Hi Mark,

Tauf is right about "RKM has a decision tree which you created, there is
still the Incident Management decision tree" .Though the name of
functionality is same but they serves total different functions.

Also if you want to see your knowledge decision tree from Incident go to
Funtions-> Search Knowledge Base, enter Article ID or any search criteria
used in your Knowledge decision tree or you can directly use global search.

Let me know if you have any queries on Knowledge Management.

Thanks
Ankita


On Fri, Oct 11, 2013 at 2:14 AM, Tauf Chowdhury  wrote:

> **
> Mark,
> Do your folks have company restrictions in their People record or
> Unrestricted Access? If you have restrictions, go to the Knowledge Record
> (in this case, a decision tree) and click Visibility Groups (on the left I
> think). See if you can create a visibility group for -Global- or a specific
> company for your test case.
> So after I typed all this, I realized that while good info, you may be
> looking at the wrong decision tree! Even though RKM has a decision tree
> which you created, there is still the Incident Management decision tree. I
> think you are going to the IM decision tree. That needs to be configured in
> its own area.
> Let me know if this helps.
>
> Sent from my iPhone
>
> On Oct 10, 2013, at 4:13 PM, "Brittain, Mark" 
> wrote:
>
> **
>  Hi All,
>
> Venturing into Knowlege Management, after reading the User and Admin
> guides, I created and publisked a decision tree. If I use the the global
> search on the overview console I can locate and use the tree. If I go to an
> Incident > Advanced Functions > Decision Tree. I get the following error
>
>  Unable to find a Decision Tree for this customer. The Decision Tree
> Window will now close. (ARNOTE 45124). The customer in the tree is the same
> as in the Incident. I have also tried setting the tree to -Global- and get
> the same result. What am I missing?
>
> ARS 7.6.04 SP3
> ITSM 7.6.04 SP3
>
> Thanks
> Mark
>
>
> --
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Re: Another Mid-tier cache question

[Jason Miller]

Our non-ITSM production MT is set to check every 60 minutes.  That
environment tends to have more changes done since it is a custom
environment.  The MT useage is lightish on this system since most people
are still using WUT with this environment.

Our ITSM 8 system is set to check every 10 hours.

There are times we'll implement a minor change that is so minor or
infrequently used functionality that I'll let the cache update on it own.
 This mentality is really from before Sync Cache was available when we
didn't want to affect users by flushing cache.


Jason


On Thu, Oct 10, 2013 at 1:57 PM, LJ LongWing  wrote:

> **
> Mark,
> I agree with Joebut look at it this waythis check box tells the
> Mid-Tier server to periodically check your Remedy server for definition
> changes.  How often are definition changes made in your production
> server?Weekly?  Monthly?  Quarterly?  You likely don't need an
> automated 'check' to be turned on in production as it doesn't change very
> often...and when it does, you can manually hit the 'sync' button.
>
> Regarding the app server being behind a load balancer...no, that won't
> affect things because regardless of which app node the mid-tier gets the
> cache from, it should be 'correct' :)
>
>
> On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:
>
>> **
>>
>> I won’t pretend to answer this question for you – but this is my guess..*
>> ***
>>
>> ** **
>>
>> From what it looks like, this functionality performs a periodic check on
>> the AR Server, to check for changes in definitions, and collects that
>> information. This will in my opinion have some impact on performance.
>>
>> ** **
>>
>> So as long as that interval is relatively high, and set in such a way
>> that it occurs in periodic cycles when users are usually not online, it
>> should be fine. My guess is that when this box is checked and the interval
>> is defined, there is probably a definition check that happens that instant,
>> followed next by the interval that is defined. So if this is done lets say
>> at 11:00 PM when most users are usually offline in that time zone, and the
>> interval is set for 86400 for the next check to happen at 11:00 PM the next
>> night, you might not have too much to worry about.
>>
>> ** **
>>
>> I would however not be comfortable doing it every few minutes, as it MAY
>> impact the performance of that particular mid-tier server in that load
>> balanced configuration..
>>
>> ** **
>>
>> Cheers
>>
>> ** **
>>
>> Joe
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
>> *Sent:* Thursday, October 10, 2013 4:34 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Another Mid-tier cache question
>>
>> ** **
>>
>> Hi All,
>>
>>  
>>
>> Is it safe to use Definition Change Check (Peform Check) with load
>> balancers? When the dev and production ITSM servers were installed Perform
>> Check was no selected. Don't know why it was done that way.
>>
>>  
>>
>> Later when I applied a patch to the mid-tier servers, BMC Support said I
>> should select Perform Check. I did this on the development server which has
>> one ar server, one mid-tier and no load balancers, but did
>> not select Perform Check on production which is a VIP > load balanced to
>> two mid-tiers which are load balanced to two ars servers in a server group.
>> 
>>
>>  
>>
>> Particularly with small changes I really like using change check/perform
>> check on dev and would like to use on the production servers. Since I don't
>> know why this was not originally set up that way I figured I would ask the
>> group first.
>>
>>  
>>
>> ARS 7.6.06 SP3
>>
>> Mid-Tier 7.6.06 SP4
>>
>>  
>>
>> Thanks
>>
>> Mark
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
>> "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Another Mid-tier cache question

[Jason Miller]

That would be nice.


On Thu, Oct 10, 2013 at 2:15 PM, Joe D'Souza  wrote:

> **
>
> It would be nice if this option came with a indicator of what time will
> the next flush happen so that the mid-tier administrator would have a
> better visible control of what to set as an interval when setting this in
> non production environments.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 10, 2013 4:58 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Another Mid-tier cache question
> 
>
>  ** **
>
> ** 
>
> Mark,
>
> I agree with Joebut look at it this waythis check box tells the
> Mid-Tier server to periodically check your Remedy server for definition
> changes.  How often are definition changes made in your production
> server?Weekly?  Monthly?  Quarterly?  You likely don't need an
> automated 'check' to be turned on in production as it doesn't change very
> often...and when it does, you can manually hit the 'sync' button.
>
> ** **
>
> Regarding the app server being behind a load balancer...no, that won't
> affect things because regardless of which app node the mid-tier gets the
> cache from, it should be 'correct' :)
>
> ** **
>
> On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:***
> *
>
> ** 
>
> I won’t pretend to answer this question for you – but this is my guess..**
> **
>
>  
>
> From what it looks like, this functionality performs a periodic check on
> the AR Server, to check for changes in definitions, and collects that
> information. This will in my opinion have some impact on performance.
>
>  
>
> So as long as that interval is relatively high, and set in such a way that
> it occurs in periodic cycles when users are usually not online, it should
> be fine. My guess is that when this box is checked and the interval is
> defined, there is probably a definition check that happens that instant,
> followed next by the interval that is defined. So if this is done lets say
> at 11:00 PM when most users are usually offline in that time zone, and the
> interval is set for 86400 for the next check to happen at 11:00 PM the next
> night, you might not have too much to worry about.
>
>  
>
> I would however not be comfortable doing it every few minutes, as it MAY
> impact the performance of that particular mid-tier server in that load
> balanced configuration..
>
>  
>
> Cheers
>
>  
>
> Joe
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Thursday, October 10, 2013 4:34 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Another Mid-tier cache question
>
>  
>
> Hi All,
>
>  
>
> Is it safe to use Definition Change Check (Peform Check) with load
> balancers? When the dev and production ITSM servers were installed Perform
> Check was no selected. Don't know why it was done that way.
>
>  
>
> Later when I applied a patch to the mid-tier servers, BMC Support said I
> should select Perform Check. I did this on the development server which has
> one ar server, one mid-tier and no load balancers, but did
> not select Perform Check on production which is a VIP > load balanced to
> two mid-tiers which are load balanced to two ars servers in a server group.
> 
>
>  
>
> Particularly with small changes I really like using change check/perform
> check on dev and would like to use on the production servers. Since I don't
> know why this was not originally set up that way I figured I would ask the
> group first.
>
>  
>
> ARS 7.6.06 SP3
>
> Mid-Tier 7.6.06 SP4
>
>  
>
> Thanks
>
> Mark
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Another Mid-tier cache question

[Joe D'Souza]

It would be nice if this option came with a indicator of what time will the
next flush happen so that the mid-tier administrator would have a better
visible control of what to set as an interval when setting this in non
production environments.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 10, 2013 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Another Mid-tier cache question

 

** 

Mark,

I agree with Joebut look at it this waythis check box tells the
Mid-Tier server to periodically check your Remedy server for definition
changes.  How often are definition changes made in your production
server?Weekly?  Monthly?  Quarterly?  You likely don't need an automated
'check' to be turned on in production as it doesn't change very often...and
when it does, you can manually hit the 'sync' button.

 

Regarding the app server being behind a load balancer...no, that won't
affect things because regardless of which app node the mid-tier gets the
cache from, it should be 'correct' :)

 

On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:

** 

I won't pretend to answer this question for you - but this is my guess..

 

>From what it looks like, this functionality performs a periodic check on the
AR Server, to check for changes in definitions, and collects that
information. This will in my opinion have some impact on performance.

 

So as long as that interval is relatively high, and set in such a way that
it occurs in periodic cycles when users are usually not online, it should be
fine. My guess is that when this box is checked and the interval is defined,
there is probably a definition check that happens that instant, followed
next by the interval that is defined. So if this is done lets say at 11:00
PM when most users are usually offline in that time zone, and the interval
is set for 86400 for the next check to happen at 11:00 PM the next night,
you might not have too much to worry about.

 

I would however not be comfortable doing it every few minutes, as it MAY
impact the performance of that particular mid-tier server in that load
balanced configuration..

 

Cheers

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, October 10, 2013 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Another Mid-tier cache question

 

Hi All,

 

Is it safe to use Definition Change Check (Peform Check) with load
balancers? When the dev and production ITSM servers were installed Perform
Check was no selected. Don't know why it was done that way.

 

Later when I applied a patch to the mid-tier servers, BMC Support said I
should select Perform Check. I did this on the development server which has
one ar server, one mid-tier and no load balancers, but did not select
Perform Check on production which is a VIP > load balanced to two mid-tiers
which are load balanced to two ars servers in a server group.

 

Particularly with small changes I really like using change check/perform
check on dev and would like to use on the production servers. Since I don't
know why this was not originally set up that way I figured I would ask the
group first.

 

ARS 7.6.06 SP3

Mid-Tier 7.6.06 SP4

 

Thanks

Mark

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Another Mid-tier cache question

[Joe D'Souza]

Like LJ said its best left off on production as your changes to Production
if your company follows a proper change process is minimal. And you Sync the
cache whenever there is a genuine change in the cache.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Thursday, October 10, 2013 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Another Mid-tier cache question

 

LJ,

We do Quarterly releases.After each release we do manual flush Cache .

Is is safe to turn this option off.

It might resolve cache corruption issues which we encounter almost every
alternate week 

 

Ravi 

 

  _  

Date: Thu, 10 Oct 2013 14:57:48 -0600
From: lj.longw...@gmail.com
Subject: Re: Another Mid-tier cache question
To: arslist@ARSLIST.ORG

** 

Mark,

I agree with Joebut look at it this waythis check box tells the
Mid-Tier server to periodically check your Remedy server for definition
changes.  How often are definition changes made in your production
server?Weekly?  Monthly?  Quarterly?  You likely don't need an automated
'check' to be turned on in production as it doesn't change very often...and
when it does, you can manually hit the 'sync' button.

 

Regarding the app server being behind a load balancer...no, that won't
affect things because regardless of which app node the mid-tier gets the
cache from, it should be 'correct' :)

 

On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:

** 

I won't pretend to answer this question for you - but this is my guess..

 

>From what it looks like, this functionality performs a periodic check on the
AR Server, to check for changes in definitions, and collects that
information. This will in my opinion have some impact on performance.

 

So as long as that interval is relatively high, and set in such a way that
it occurs in periodic cycles when users are usually not online, it should be
fine. My guess is that when this box is checked and the interval is defined,
there is probably a definition check that happens that instant, followed
next by the interval that is defined. So if this is done lets say at 11:00
PM when most users are usually offline in that time zone, and the interval
is set for 86400 for the next check to happen at 11:00 PM the next night,
you might not have too much to worry about.

 

I would however not be comfortable doing it every few minutes, as it MAY
impact the performance of that particular mid-tier server in that load
balanced configuration..

 

Cheers

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, October 10, 2013 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Another Mid-tier cache question

 

Hi All,

 

Is it safe to use Definition Change Check (Peform Check) with load
balancers? When the dev and production ITSM servers were installed Perform
Check was no selected. Don't know why it was done that way.

 

Later when I applied a patch to the mid-tier servers, BMC Support said I
should select Perform Check. I did this on the development server which has
one ar server, one mid-tier and no load balancers, but did not select
Perform Check on production which is a VIP > load balanced to two mid-tiers
which are load balanced to two ars servers in a server group.

 

Particularly with small changes I really like using change check/perform
check on dev and would like to use on the production servers. Since I don't
know why this was not originally set up that way I figured I would ask the
group first.

 

ARS 7.6.06 SP3

Mid-Tier 7.6.06 SP4

 

Thanks

Mark

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Another Mid-tier cache question

[LJ LongWing]

Based on that scenario, and my understanding of how things work...yes, you
don't need to have the automatic check done periodically.  I can't speak to
the cache corruption, but one could surmise that if the cache is 'good',
and you aren't updating it, ever, then there would be no possibility of it
being corrupted:)


On Thu, Oct 10, 2013 at 3:06 PM, ravi rai  wrote:

> **
> LJ,
> We do Quarterly releases.After each release we do manual flush Cache .
> Is is safe to turn this option off.
> It might resolve cache corruption issues which we encounter almost every
> alternate week
>
> Ravi
>
>
> --
> Date: Thu, 10 Oct 2013 14:57:48 -0600
> From: lj.longw...@gmail.com
> Subject: Re: Another Mid-tier cache question
> To: arslist@ARSLIST.ORG
>
> **
> Mark,
> I agree with Joebut look at it this waythis check box tells the
> Mid-Tier server to periodically check your Remedy server for definition
> changes.  How often are definition changes made in your production
> server?Weekly?  Monthly?  Quarterly?  You likely don't need an
> automated 'check' to be turned on in production as it doesn't change very
> often...and when it does, you can manually hit the 'sync' button.
>
> Regarding the app server being behind a load balancer...no, that won't
> affect things because regardless of which app node the mid-tier gets the
> cache from, it should be 'correct' :)
>
>
> On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:
>
> **
>
> I won’t pretend to answer this question for you – but this is my guess..**
> **
>
> ** **
>
> From what it looks like, this functionality performs a periodic check on
> the AR Server, to check for changes in definitions, and collects that
> information. This will in my opinion have some impact on performance.
>
> ** **
>
> So as long as that interval is relatively high, and set in such a way that
> it occurs in periodic cycles when users are usually not online, it should
> be fine. My guess is that when this box is checked and the interval is
> defined, there is probably a definition check that happens that instant,
> followed next by the interval that is defined. So if this is done lets say
> at 11:00 PM when most users are usually offline in that time zone, and the
> interval is set for 86400 for the next check to happen at 11:00 PM the next
> night, you might not have too much to worry about.
>
> ** **
>
> I would however not be comfortable doing it every few minutes, as it MAY
> impact the performance of that particular mid-tier server in that load
> balanced configuration..
>
> ** **
>
> Cheers
>
> ** **
>
> Joe
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Thursday, October 10, 2013 4:34 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Another Mid-tier cache question
>
> ** **
>
> Hi All,
>
>  
>
> Is it safe to use Definition Change Check (Peform Check) with load
> balancers? When the dev and production ITSM servers were installed Perform
> Check was no selected. Don't know why it was done that way.
>
>  
>
> Later when I applied a patch to the mid-tier servers, BMC Support said I
> should select Perform Check. I did this on the development server which has
> one ar server, one mid-tier and no load balancers, but did
> not select Perform Check on production which is a VIP > load balanced to
> two mid-tiers which are load balanced to two ars servers in a server group.
> 
>
>  
>
> Particularly with small changes I really like using change check/perform
> check on dev and would like to use on the production servers. Since I don't
> know why this was not originally set up that way I figured I would ask the
> group first.
>
>  
>
> ARS 7.6.06 SP3
>
> Mid-Tier 7.6.06 SP4
>
>  
>
> Thanks
>
> Mark
>  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Another Mid-tier cache question

[ravi rai]

LJ,We do Quarterly releases.After each release we do manual flush Cache .Is is 
safe to turn this option off.It might resolve cache corruption issues which we 
encounter almost every alternate week 
Ravi 

Date: Thu, 10 Oct 2013 14:57:48 -0600
From: lj.longw...@gmail.com
Subject: Re: Another Mid-tier cache question
To: arslist@ARSLIST.ORG

**
Mark,I agree with Joebut look at it this waythis check box tells the 
Mid-Tier server to periodically check your Remedy server for definition 
changes.  How often are definition changes made in your production 
server?Weekly?  Monthly?  Quarterly?  You likely don't need an automated 
'check' to be turned on in production as it doesn't change very often...and 
when it does, you can manually hit the 'sync' button.

Regarding the app server being behind a load balancer...no, that won't affect 
things because regardless of which app node the mid-tier gets the cache from, 
it should be 'correct' :)


On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:

**














I won’t pretend to answer this
question for you – but this is my guess..

 

>From what it looks like, this functionality
performs a periodic check on the AR Server, to check for changes in definitions,
and collects that information. This will in my opinion have some impact on
performance.

 

So as long as that interval is relatively
high, and set in such a way that it occurs in periodic cycles when users are
usually not online, it should be fine. My guess is that when this box is
checked and the interval is defined, there is probably a definition check that
happens that instant, followed next by the interval that is defined. So if this
is done lets say at 11:00 PM when most users are usually offline in that time
zone, and the interval is set for 86400 for the next check to happen at 11:00
PM the next night, you might not have too much to worry about.

 

I would however not be comfortable doing it
every few minutes, as it MAY impact the performance of that particular mid-tier
server in that load balanced configuration..

 

Cheers

 



Joe







From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Brittain, Mark

Sent: Thursday, October 10, 2013
4:34 PM

To: arslist@ARSLIST.ORG

Subject: Another Mid-tier cache
question



 





Hi All,





 





Is it safe to use Definition Change
Check (Peform Check) with load balancers? When the dev and production ITSM
servers were installed Perform Check was no selected. Don't know why it was
done that way.





 





Later when I applied a patch to the
mid-tier servers, BMC Support said I should select Perform Check. I did this on
the development server which has one ar server, one mid-tier and no load
balancers, but did not select Perform Check on production which
is a VIP > load balanced to two mid-tiers which are load balanced to two ars
servers in a server group.





 





Particularly with small changes I really
like using change check/perform check on dev and would like to use on the
production servers. Since I don't know why this was not originally set up that
way I figured I would ask the group first.





 





ARS 7.6.06 SP3





Mid-Tier 7.6.06 SP4





 





Thanks





Mark






_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
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Re: Another Mid-tier cache question

[LJ LongWing]

Mark,
I agree with Joebut look at it this waythis check box tells the
Mid-Tier server to periodically check your Remedy server for definition
changes.  How often are definition changes made in your production
server?Weekly?  Monthly?  Quarterly?  You likely don't need an
automated 'check' to be turned on in production as it doesn't change very
often...and when it does, you can manually hit the 'sync' button.

Regarding the app server being behind a load balancer...no, that won't
affect things because regardless of which app node the mid-tier gets the
cache from, it should be 'correct' :)


On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza  wrote:

> **
>
> I won’t pretend to answer this question for you – but this is my guess..**
> **
>
> ** **
>
> From what it looks like, this functionality performs a periodic check on
> the AR Server, to check for changes in definitions, and collects that
> information. This will in my opinion have some impact on performance.
>
> ** **
>
> So as long as that interval is relatively high, and set in such a way that
> it occurs in periodic cycles when users are usually not online, it should
> be fine. My guess is that when this box is checked and the interval is
> defined, there is probably a definition check that happens that instant,
> followed next by the interval that is defined. So if this is done lets say
> at 11:00 PM when most users are usually offline in that time zone, and the
> interval is set for 86400 for the next check to happen at 11:00 PM the next
> night, you might not have too much to worry about.
>
> ** **
>
> I would however not be comfortable doing it every few minutes, as it MAY
> impact the performance of that particular mid-tier server in that load
> balanced configuration..
>
> ** **
>
> Cheers
>
> ** **
>
> Joe
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Thursday, October 10, 2013 4:34 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Another Mid-tier cache question
>
> ** **
>
> Hi All,
>
>  
>
> Is it safe to use Definition Change Check (Peform Check) with load
> balancers? When the dev and production ITSM servers were installed Perform
> Check was no selected. Don't know why it was done that way.
>
>  
>
> Later when I applied a patch to the mid-tier servers, BMC Support said I
> should select Perform Check. I did this on the development server which has
> one ar server, one mid-tier and no load balancers, but did
> not select Perform Check on production which is a VIP > load balanced to
> two mid-tiers which are load balanced to two ars servers in a server group.
> 
>
>  
>
> Particularly with small changes I really like using change check/perform
> check on dev and would like to use on the production servers. Since I don't
> know why this was not originally set up that way I figured I would ask the
> group first.
>
>  
>
> ARS 7.6.06 SP3
>
> Mid-Tier 7.6.06 SP4
>
>  
>
> Thanks
>
> Mark
>  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_

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Re: Another Mid-tier cache question

[Joe D'Souza]

I won't pretend to answer this question for you - but this is my guess..

 

>From what it looks like, this functionality performs a periodic check on the
AR Server, to check for changes in definitions, and collects that
information. This will in my opinion have some impact on performance.

 

So as long as that interval is relatively high, and set in such a way that
it occurs in periodic cycles when users are usually not online, it should be
fine. My guess is that when this box is checked and the interval is defined,
there is probably a definition check that happens that instant, followed
next by the interval that is defined. So if this is done lets say at 11:00
PM when most users are usually offline in that time zone, and the interval
is set for 86400 for the next check to happen at 11:00 PM the next night,
you might not have too much to worry about.

 

I would however not be comfortable doing it every few minutes, as it MAY
impact the performance of that particular mid-tier server in that load
balanced configuration..

 

Cheers

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, October 10, 2013 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Another Mid-tier cache question

 

Hi All,

 

Is it safe to use Definition Change Check (Peform Check) with load
balancers? When the dev and production ITSM servers were installed Perform
Check was no selected. Don't know why it was done that way.

 

Later when I applied a patch to the mid-tier servers, BMC Support said I
should select Perform Check. I did this on the development server which has
one ar server, one mid-tier and no load balancers, but did not select
Perform Check on production which is a VIP > load balanced to two mid-tiers
which are load balanced to two ars servers in a server group.

 

Particularly with small changes I really like using change check/perform
check on dev and would like to use on the production servers. Since I don't
know why this was not originally set up that way I figured I would ask the
group first.

 

ARS 7.6.06 SP3

Mid-Tier 7.6.06 SP4

 

Thanks

Mark

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Decision Tree not working

[Tauf Chowdhury]

Mark, 
Do your folks have company restrictions in their People record or Unrestricted 
Access? If you have restrictions, go to the Knowledge Record (in this case, a 
decision tree) and click Visibility Groups (on the left I think). See if you 
can create a visibility group for -Global- or a specific company for your test 
case. 
So after I typed all this, I realized that while good info, you may be looking 
at the wrong decision tree! Even though RKM has a decision tree which you 
created, there is still the Incident Management decision tree. I think you are 
going to the IM decision tree. That needs to be configured in its own area. 
Let me know if this helps. 

Sent from my iPhone

> On Oct 10, 2013, at 4:13 PM, "Brittain, Mark"  wrote:
> 
> **
> Hi All,
>  
> Venturing into Knowlege Management, after reading the User and Admin guides, 
> I created and publisked a decision tree. If I use the the global search on 
> the overview console I can locate and use the tree. If I go to an Incident > 
> Advanced Functions > Decision Tree. I get the following error
>  
> Unable to find a Decision Tree for this customer. The Decision Tree Window 
> will now close. (ARNOTE 45124). The customer in the tree is the same as in 
> the Incident. I have also tried setting the tree to -Global- and get the same 
> result. What am I missing?
>  
> ARS 7.6.04 SP3
> ITSM 7.6.04 SP3
>  
> Thanks
> Mark
> 
> 
> This E-mail and any of its attachments may contain Time Warner Cable 
> proprietary information, which is privileged, confidential, or subject to 
> copyright belonging to Time Warner Cable. This E-mail is intended solely for 
> the use of the individual or entity to which it is addressed. If you are not 
> the intended recipient of this E-mail, you are hereby notified that any 
> dissemination, distribution, copying, or action taken in relation to the 
> contents of and attachments to this E-mail is strictly prohibited and may be 
> unlawful. If you have received this E-mail in error, please notify the sender 
> immediately and permanently delete the original and any copy of this E-mail 
> and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Another Mid-tier cache question

[Brittain, Mark]

Hi All,

Is it safe to use Definition Change Check (Peform Check) with load balancers? 
When the dev and production ITSM servers were installed Perform Check was no 
selected. Don't know why it was done that way.

Later when I applied a patch to the mid-tier servers, BMC Support said I should 
select Perform Check. I did this on the development server which has one ar 
server, one mid-tier and no load balancers, but did not select Perform Check on 
production which is a VIP > load balanced to two mid-tiers which are load 
balanced to two ars servers in a server group.

Particularly with small changes I really like using change check/perform check 
on dev and would like to use on the production servers. Since I don't know why 
this was not originally set up that way I figured I would ask the group first.

ARS 7.6.06 SP3
Mid-Tier 7.6.06 SP4

Thanks
Mark


This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

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Re: Controlling the Flushing action of the Mid-Tier Cache

[Richter, Howard (CEI - Atlanta)]

This is one of the items that we should be seeing a hot fix for sooon



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, October 10, 2013 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache

**
cache corruption   Does that happen often?

On Thu, Oct 10, 2013 at 2:45 PM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
"When I do a cache flush a red message appears within moment saying it's  done" 
 I think the flush is done but that doesn't mean the cache has rebuilt.  Kind 
of like a toilet.  When you flush the water goes down fast but it might take a 
minute for the bowl to fill up again :)

https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k

Yeah, with our ITSM 8.x prod we only flush at night or in times of emergency.  
Too much impact otherwise.  Sync cache pretty much goes unnoticed unless cache 
corruption occurs.

Jason

On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer 
mailto:suzanpal...@gmail.com>> wrote:
**
When I do a cache flush a red message appears within moment saying it's  done.  
But that is false.  It seems to take about 15 minutes.  I do not see  any 
status bar.

I did notice yesterday, since it was my first flush on our new production 
server that it affected users in the client and everyone got a timeout, not 
just mid-tier users (ps).  We'll call that learning curve!

I have not tried the sync flush yet, I'll try that tonight.  I really hampers 
getting things in the system.

Keep talking about mid-tier, I have a lot to learn!

On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
Actually I think it is more related to Perform Check.  I have the Sync Cache 
option in environments where we have Preload on and off.  If I uncheck Perform 
Check and save the Sync Cache button turns grey.

On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd 
mailto:tar...@glhec.org>> wrote:
**
Ah that may be why.  We do have preload turned on

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 2:01 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
I have seen it...  On the environments where we have Preload turned on.

On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

I have always seen a progress bar after hitting Sync Cache - I'll take a screen 
shot next time I have to use it if I remember to and send it to you offline.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 2:40 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
Ah.  So I see a bit of difference in our configurations.  Since this is Dev we 
do not have Preload on.  I don't see a status bar when I press Sync Cache.  If 
there were a status bar maybe it would take that long?  I just know by the time 
I check the change in a browser the change is active.

On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. 
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds 
resulting in it getting completed in anywhere between 5 to 10 minutes.

This is probably cause often I'm not the only developer on board and it caches 
things that others have done too.

My hypotheses without really going through a SQL logging process is that it 
probably takes quite some time for it to find the objects it needs to cache.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 1:25 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
I am not arguing the merits of the being able cache a single object or maybe 
better yet a group of selected objects.  My experience with Sync Cache is it is 
a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have 
repeatedly changed a form or AL, let it finish saving (AR server cache mode is 
a factor here since the server cache needs to reflect the object has changed), 
hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow minimal time 
between those steps.

Jason

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

LOL!  More than we would like :)   There might be an known issue that I am
not authorized to discuss but hopefully we'll there will be some relief
soon.

Also there was Ashutosh Deshpande's "Midtier Cache Optimization
Revealed" session
that had some great info on how to tune MT and minimize corruption.  I
believe much of the info is or will be released in the BMC Communities or
KB.

One big thing I learned is Window will kill a service after two minutes (if
I remember correctly) of not responding when stopping from the Services
console.  Use the Tomcat stop feature instead to allow Tomcat/MT to be
shutdown gracefully.


On Thu, Oct 10, 2013 at 12:59 PM, Susan Palmer wrote:

> **
> cache corruption   Does that happen often?
>
>
> On Thu, Oct 10, 2013 at 2:45 PM, Jason Miller wrote:
>
>> **
>> "When I do a cache flush a red message appears within moment saying it's
>>  done"  I think the flush is done but that doesn't mean the cache has
>> rebuilt.  Kind of like a toilet.  When you flush the water goes down fast
>> but it might take a minute for the bowl to fill up again :)
>>
>> https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k
>>
>> Yeah, with our ITSM 8.x prod we only flush at night or in times of
>> emergency.  Too much impact otherwise.  Sync cache pretty much
>> goes unnoticed unless cache corruption occurs.
>>
>> Jason
>>
>>
>> On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer wrote:
>>
>>> **
>>> When I do a cache flush a red message appears within moment saying it's
>>>  done.  But that is false.  It seems to take about 15 minutes.  I do not
>>> see  any status bar.
>>>
>>> I did notice yesterday, since it was my first flush on our new
>>> production server that it affected users in the client and everyone got a
>>> timeout, not just mid-tier users (ps).  We'll call that learning curve!
>>>
>>> I have not tried the sync flush yet, I'll try that tonight.  I really
>>> hampers getting things in the system.
>>>
>>> Keep talking about mid-tier, I have a lot to learn!
>>>
>>>
>>> On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller wrote:
>>>
 **
 Actually I think it is more related to Perform Check.  I have the Sync
 Cache option in environments where we have Preload on and off.  If I
 uncheck Perform Check and save the Sync Cache button turns grey.


 On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd  wrote:

> **
>
> Ah that may be why.  We do have preload turned on
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 2:01 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache**
> **
>
> ** **
>
> ** 
>
> I have seen it...  On the environments where we have Preload turned on.
> 
>
> ** **
>
> On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza 
> wrote:
>
> ** 
>
> I have always seen a progress bar after hitting Sync Cache – I’ll take
> a screen shot next time I have to use it if I remember to and send it to
> you offline.
>
>  
>
> Joe
>
>  
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 2:40 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache**
> **
>
>  
>
> ** 
>
> Ah.  So I see a bit of difference in our configurations.  Since this
> is Dev we do not have Preload on.  I don't see a status bar when I press
> Sync Cache.  If there were a status bar maybe it would take that long?  I
> just know by the time I check the change in a browser the change is 
> active.
> 
>
>  
>
> On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza 
> wrote:
>
> ** 
>
> Wow that’s quick on 8 then. I’m quite certain its not that quick on
> 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
> seconds resulting in it getting completed in anywhere between 5 to 10
> minutes.
>
>  
>
> This is probably cause often I’m not the only developer on board and
> it caches things that others have done too.
>
>  
>
> My hypotheses without really going through a SQL logging process is
> that it probably takes quite some time for it to find the objects it needs
> to cache.
>
>  
>
> Joe
>
>  
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 1:25 PM

Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

Ah yeah we have that checked on all our servers too..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Thursday, October 10, 2013 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

Yep, that did it.  You need to have perform check checked and then the Sync
Cache is enabled.  Thanks, Jason.

 

Todd

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

Actually I think it is more related to Perform Check.  I have the Sync Cache
option in environments where we have Preload on and off.  If I uncheck
Perform Check and save the Sync Cache button turns grey.

 

On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd  wrote:

** 

Ah that may be why.  We do have preload turned on

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:01 PM


To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

I have seen it...  On the environments where we have Preload turned on.

 

On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza  wrote:

** 

I have always seen a progress bar after hitting Sync Cache - I'll take a
screen shot next time I have to use it if I remember to and send it to you
offline.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:40 PM


To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

Ah.  So I see a bit of difference in our configurations.  Since this is Dev
we do not have Preload on.  I don't see a status bar when I press Sync
Cache.  If there were a status bar maybe it would take that long?  I just
know by the time I check the change in a browser the change is active.

 

On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:

** 

Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04.
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds
resulting in it getting completed in anywhere between 5 to 10 minutes.

 

This is probably cause often I'm not the only developer on board and it
caches things that others have done too.

 

My hypotheses without really going through a SQL logging process is that it
probably takes quite some time for it to find the objects it needs to cache.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 1:25 PM


To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

I am not arguing the merits of the being able cache a single object or maybe
better yet a group of selected objects.  My experience with Sync Cache is it
is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have
repeatedly changed a form or AL, let it finish saving (AR server cache mode
is a factor here since the server cache needs to reflect the object has
changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow
minimal time between those steps.

 

Jason

 

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
deve

Re: Decision Tree not working

[Joe D'Souza]

Permissions to something probably? Or its not refreshed in the web cache?

 

Got any logs?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, October 10, 2013 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Decision Tree not working

 

Hi All,

 

Venturing into Knowlege Management, after reading the User and Admin guides,
I created and publisked a decision tree. If I use the the global search on
the overview console I can locate and use the tree. If I go to an Incident >
Advanced Functions > Decision Tree. I get the following error

 

Unable to find a Decision Tree for this customer. The Decision Tree Window
will now close. (ARNOTE 45124). The customer in the tree is the same as in
the Incident. I have also tried setting the tree to -Global- and get the
same result. What am I missing?

 

ARS 7.6.04 SP3

ITSM 7.6.04 SP3

 

Thanks

Mark

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

Interesting. I think we do have that turned on in all our environments..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

I have seen it...  On the environments where we have Preload turned on.

 

On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza  wrote:

** 

I have always seen a progress bar after hitting Sync Cache - I'll take a
screen shot next time I have to use it if I remember to and send it to you
offline.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:40 PM


To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

Ah.  So I see a bit of difference in our configurations.  Since this is Dev
we do not have Preload on.  I don't see a status bar when I press Sync
Cache.  If there were a status bar maybe it would take that long?  I just
know by the time I check the change in a browser the change is active.

 

On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:

** 

Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04.
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds
resulting in it getting completed in anywhere between 5 to 10 minutes.

 

This is probably cause often I'm not the only developer on board and it
caches things that others have done too.

 

My hypotheses without really going through a SQL logging process is that it
probably takes quite some time for it to find the objects it needs to cache.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 1:25 PM


To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

I am not arguing the merits of the being able cache a single object or maybe
better yet a group of selected objects.  My experience with Sync Cache is it
is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have
repeatedly changed a form or AL, let it finish saving (AR server cache mode
is a factor here since the server cache needs to reflect the object has
changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow
minimal time between those steps.

 

Jason

 

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS

Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
to work for me.  I'll try clearing the browser cache, etc.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since
it was first introduced.  On 8.0 I am constantly using it to see form
and AL updates.

One trick is you need to

Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

Todd,

 

I would think its not normal as I have never seen it grayed out ever..

 

I would've asked you about the version of the AR Server that mid-tier
connects to, but I really do not think that little bugger there has anything
to do with the version of the AR System server as its something internal to
the mid-tier that instructs the mid-tier to cache the server slightly
differently. But that's worth checking to see if the version of the AR
System Server has anything to do with it at all. My gut feel says no it has
nothing to do with it - but worth checking.

 

Cheers

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Thursday, October 10, 2013 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

On our 8.1 box, the Sync Cache button has always been greyed out and not
available.  Is that normal? Or am I missing something.

 

Thanks,

Todd Arner

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

What version are you using?  I think sync cache has matured a bit since it
was first introduced.  On 8.0 I am constantly using it to see form and AL
updates.

 

One trick is you need to either clear your browser cache or force a cache
refresh by using CTRL + F5.  Also in the past I have noticed some issues
where changed objects being displayed via an inline panel are not easily
refreshed.  In that case I keep the form itself open in a tab and force the
cache refresh on the form itself before trying it inline.

 

Jason

 

On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

I agree, I tried using the Sync Cache feature and it's good for forms
and fields, but not for workflow.  I waited and waited for my workflow
(active links) to refresh and after about 20 minutes, I just flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache

**

Currently the flushing action of the Mid-Tier Cache is limited to either
flushing the entire cache (HUGE performance hit) or using the new Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control over what a
developer or a Mid-Tier administrator would have liked to flush. And
that is the ability to flush an individual object - Just the Form, or
just one Active Link, or just one Form Menu, etc. or a selected list of
these.



The Sync Cache feature already having been built, whose functionality I
was a little confused over because it still takes a ton of time to
happen, I would not think going one layer deeper would be that much more
difficult, and flush just selected objects.



This could be implemented both on the Mid-Tier configuration application



OR



Even better on the Developer Studio itself. The Developer Studio can
already store information of various Mid-Tier servers associated with
various AR Servers from various environments such as Development, Test,
QA, Staging, Production etc. in its Mid-Tier servers Information. It
already has the ability to view a form through a browser utility. In
version 8 it has even gone a step further to model permissions you want
to view the form with. Below is a screen shot of a limited version of
this functionality in 7.6.04..







It would be nice to be able to right click on a newly created menu, and
perform a Cache on Selected Mid-Tier Server and offer the developer a
choice of valid servers associated with that environment that he would
like to flush the cache without leaving the Developer Studio and choose
single objects or a finite list of objects to flush instead of having
the Sync cache flush all the recently developed objects, which may not
be what he wants to do.



In my opinion this would be less time consuming that even the Sync
feature, and will give the developer a better control on what they are
ready to publish as finished code to the user.



I would like to know what you'll think of this one too.



I have yet another couple of ideas I spoke to engineering about that I
was asked to post on here so it could be run by the community.



Please visit the community area to vote on this one
  if you like it at
https://communities.bmc.com/ideas/3588.



Cheers



Joe D'Souza

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Decision Tree not working

[Brittain, Mark]

Hi All,

Venturing into Knowlege Management, after reading the User and Admin guides, I 
created and publisked a decision tree. If I use the the global search on the 
overview console I can locate and use the tree. If I go to an Incident > 
Advanced Functions > Decision Tree. I get the following error

Unable to find a Decision Tree for this customer. The Decision Tree Window will 
now close. (ARNOTE 45124). The customer in the tree is the same as in the 
Incident. I have also tried setting the tree to -Global- and get the same 
result. What am I missing?

ARS 7.6.04 SP3
ITSM 7.6.04 SP3

Thanks
Mark



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Re: Controlling the Flushing action of the Mid-Tier Cache

[Susan Palmer]

cache corruption   Does that happen often?


On Thu, Oct 10, 2013 at 2:45 PM, Jason Miller wrote:

> **
> "When I do a cache flush a red message appears within moment saying it's
>  done"  I think the flush is done but that doesn't mean the cache has
> rebuilt.  Kind of like a toilet.  When you flush the water goes down fast
> but it might take a minute for the bowl to fill up again :)
>
> https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k
>
> Yeah, with our ITSM 8.x prod we only flush at night or in times of
> emergency.  Too much impact otherwise.  Sync cache pretty much
> goes unnoticed unless cache corruption occurs.
>
> Jason
>
>
> On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer wrote:
>
>> **
>> When I do a cache flush a red message appears within moment saying it's
>>  done.  But that is false.  It seems to take about 15 minutes.  I do not
>> see  any status bar.
>>
>> I did notice yesterday, since it was my first flush on our new production
>> server that it affected users in the client and everyone got a timeout, not
>> just mid-tier users (ps).  We'll call that learning curve!
>>
>> I have not tried the sync flush yet, I'll try that tonight.  I really
>> hampers getting things in the system.
>>
>> Keep talking about mid-tier, I have a lot to learn!
>>
>>
>> On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller wrote:
>>
>>> **
>>> Actually I think it is more related to Perform Check.  I have the Sync
>>> Cache option in environments where we have Preload on and off.  If I
>>> uncheck Perform Check and save the Sync Cache button turns grey.
>>>
>>>
>>> On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd  wrote:
>>>
 **

 Ah that may be why.  We do have preload turned on

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Thursday, October 10, 2013 2:01 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache***
 *

 ** **

 ** 

 I have seen it...  On the environments where we have Preload turned on.
 

 ** **

 On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza 
 wrote:

 ** 

 I have always seen a progress bar after hitting Sync Cache – I’ll take
 a screen shot next time I have to use it if I remember to and send it to
 you offline.

  

 Joe

  
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Thursday, October 10, 2013 2:40 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache***
 *

  

 ** 

 Ah.  So I see a bit of difference in our configurations.  Since this is
 Dev we do not have Preload on.  I don't see a status bar when I press Sync
 Cache.  If there were a status bar maybe it would take that long?  I just
 know by the time I check the change in a browser the change is active.*
 ***

  

 On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza 
 wrote:

 ** 

 Wow that’s quick on 8 then. I’m quite certain its not that quick on
 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
 seconds resulting in it getting completed in anywhere between 5 to 10
 minutes.

  

 This is probably cause often I’m not the only developer on board and it
 caches things that others have done too.

  

 My hypotheses without really going through a SQL logging process is
 that it probably takes quite some time for it to find the objects it needs
 to cache.

  

 Joe

  
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Thursday, October 10, 2013 1:25 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache***
 *

  

 ** 

 I am not arguing the merits of the being able cache a single object or
 maybe better yet a group of selected objects.  My experience with Sync
 Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
 days I have repeatedly changed a form or AL, let it finish saving (AR
 server cache mode is a factor here since the server cache needs to reflect
 the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
 Firefox.  I allow minimal time between those steps.

  

 Jason

  

 On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza 
 wrote:

 Actually

Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

"When I do a cache flush a red message appears within moment saying it's
 done"  I think the flush is done but that doesn't mean the cache has
rebuilt.  Kind of like a toilet.  When you flush the water goes down fast
but it might take a minute for the bowl to fill up again :)

https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k

Yeah, with our ITSM 8.x prod we only flush at night or in times of
emergency.  Too much impact otherwise.  Sync cache pretty much
goes unnoticed unless cache corruption occurs.

Jason


On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer wrote:

> **
> When I do a cache flush a red message appears within moment saying it's
>  done.  But that is false.  It seems to take about 15 minutes.  I do not
> see  any status bar.
>
> I did notice yesterday, since it was my first flush on our new production
> server that it affected users in the client and everyone got a timeout, not
> just mid-tier users (ps).  We'll call that learning curve!
>
> I have not tried the sync flush yet, I'll try that tonight.  I really
> hampers getting things in the system.
>
> Keep talking about mid-tier, I have a lot to learn!
>
>
> On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller wrote:
>
>> **
>> Actually I think it is more related to Perform Check.  I have the Sync
>> Cache option in environments where we have Preload on and off.  If I
>> uncheck Perform Check and save the Sync Cache button turns grey.
>>
>>
>> On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd  wrote:
>>
>>> **
>>>
>>> Ah that may be why.  We do have preload turned on
>>>
>>> ** **
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>>> *Sent:* Thursday, October 10, 2013 2:01 PM
>>>
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>>>
>>> ** **
>>>
>>> ** 
>>>
>>> I have seen it...  On the environments where we have Preload turned on.*
>>> ***
>>>
>>> ** **
>>>
>>> On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza  wrote:
>>> 
>>>
>>> ** 
>>>
>>> I have always seen a progress bar after hitting Sync Cache – I’ll take a
>>> screen shot next time I have to use it if I remember to and send it to you
>>> offline.
>>>
>>>  
>>>
>>> Joe
>>>
>>>  
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>>> *Sent:* Thursday, October 10, 2013 2:40 PM
>>>
>>>
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>>>
>>>  
>>>
>>> ** 
>>>
>>> Ah.  So I see a bit of difference in our configurations.  Since this is
>>> Dev we do not have Preload on.  I don't see a status bar when I press Sync
>>> Cache.  If there were a status bar maybe it would take that long?  I just
>>> know by the time I check the change in a browser the change is active.**
>>> **
>>>
>>>  
>>>
>>> On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:
>>> 
>>>
>>> ** 
>>>
>>> Wow that’s quick on 8 then. I’m quite certain its not that quick on
>>> 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
>>> seconds resulting in it getting completed in anywhere between 5 to 10
>>> minutes.
>>>
>>>  
>>>
>>> This is probably cause often I’m not the only developer on board and it
>>> caches things that others have done too.
>>>
>>>  
>>>
>>> My hypotheses without really going through a SQL logging process is that
>>> it probably takes quite some time for it to find the objects it needs to
>>> cache.
>>>
>>>  
>>>
>>> Joe
>>>
>>>  
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>>> *Sent:* Thursday, October 10, 2013 1:25 PM
>>>
>>>
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>>>
>>>  
>>>
>>> ** 
>>>
>>> I am not arguing the merits of the being able cache a single object or
>>> maybe better yet a group of selected objects.  My experience with Sync
>>> Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
>>> days I have repeatedly changed a form or AL, let it finish saving (AR
>>> server cache mode is a factor here since the server cache needs to reflect
>>> the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
>>> Firefox.  I allow minimal time between those steps.
>>>
>>>  
>>>
>>> Jason
>>>
>>>  
>>>
>>> On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:
>>> 
>>>
>>> Actually I have seen that behavior too on 7.6.04 Patch 004 where I
>>> noticed
>>> the time it takes to flush the entire cache is not that significantly
>>> more
>>> than using the Sync Cache.
>>>
>>> My reasoning why that must be as it is, is that it still takes the
>>> system a
>>> little bit of

Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[patrick zandi]

SAP is the cost.. not BMC ...




On Thu, Oct 10, 2013 at 3:39 PM, tboot...@objectpath.com <
tboot...@objectpath.com> wrote:

> **
> If you ask me, this is ridiculous.  BOA allows viewing of cubes, drill
> downs, etc.  Why would viewing a straight "crystal report" cost more?
>
>
> Terry
>
> on Oct 10, 2013, *patrick zandi*  wrote:
>
> **
> Double confirmed..without Premium (cost) you cannot use the CR we
> application, in addition to the BOA (BMC office analytic):: I like the CR
> side better than BOA myself.
>
>
> On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing wrote:
>
>> **
>> having recently looked into this, yes, you are correct.  Without Premium,
>> your users will be able to log into BOXI server, create, run, schedule, etc
>> reports, but will not be able to utilize the BOXI server to run Crystal
>> reports out of Mid-Tier
>>
>>
>> On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com <
>> tboot...@objectpath.com> wrote:
>>
>>> **
>>> Hello again:
>>>
>>> I had a quick question that I am hoping someone will confirm for me.
>>>
>>> Here is the situation:
>>>
>>> ARS 8.1
>>> ITSM 8.1
>>> BMC Analytics for BSM 7.6.06
>>>
>>> In the License entitlements section off BSM Analytics for BSM 7.6.06 it
>>> states the following:
>>>
>>>  License Types: User vs. Premium User
>>>
>>> There are two types of user licenses available for BMC Analytics for
>>> BSM:  User and Premium User.  Depending on the license type, users will
>>> have access to the capabilities of either the Professional or Premium
>>> edition of SAP BusinessObjects Enterprise.  Non-premium users have full
>>> access to view and author Web Intelligence content, but may not use other
>>> content types such as viewing Crystal Reports.  Premium users may use all
>>> the capabilities of the BusinessObjects Enterprise Premium suite, including
>>> viewing of any BusinessObjects document types including viewing Crystal
>>> Reports from the BMC Remedy Mid Tier.
>>>
>>>
>>>
>>> So, given the above, does that mean that if I have a user that wants to
>>> view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that
>>> they must have an associated "Premium" license in BMC Analytics for BSM?
>>> Can someone confirm this for me ?
>>>
>>>
>>>
>>> Thanks..
>>>
>>>
>>>
>>> Terry
>>>
>>>
>>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Patrick Zandi
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[tboot...@objectpath.com]

**
If you ask me, this is ridiculous.  BOA allows viewing of cubes, drill downs, etc.  Why would viewing a straight "crystal report" cost more?
 
Terry
 
on Oct 10, 2013, patrick zandi  wrote:
**
Double confirmed..    without Premium (cost) you cannot use the CR we application, in addition to the BOA (BMC office analytic):: I like the CR side better than BOA myself.

On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing  wrote:
**
having recently looked into this, yes, you are correct.  Without Premium, your users will be able to log into BOXI server, create, run, schedule, etc reports, but will not be able to utilize the BOXI server to run Crystal reports out of Mid-Tier



On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com  wrote:
**
Hello again:
 
I had a quick question that I am hoping someone will confirm for me.
 
Here is the situation:
 
ARS 8.1
ITSM 8.1
BMC Analytics for BSM 7.6.06
 
In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following:
 

License Types: User vs. Premium User
There are two types of user licenses available for BMC Analytics for BSM:  User and Premium User.  Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise.  Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports.  Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier. 
 
So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated "Premium" license in BMC Analytics for BSM?  Can someone confirm this for me ?
 
Thanks..
 
Terry
 

_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_



-- Patrick Zandi
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[patrick zandi]

Double confirmed..without Premium (cost) you cannot use the CR we
application, in addition to the BOA (BMC office analytic):: I like the CR
side better than BOA myself.


On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing  wrote:

> **
> having recently looked into this, yes, you are correct.  Without Premium,
> your users will be able to log into BOXI server, create, run, schedule, etc
> reports, but will not be able to utilize the BOXI server to run Crystal
> reports out of Mid-Tier
>
>
> On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com <
> tboot...@objectpath.com> wrote:
>
>> **
>> Hello again:
>>
>> I had a quick question that I am hoping someone will confirm for me.
>>
>> Here is the situation:
>>
>> ARS 8.1
>> ITSM 8.1
>> BMC Analytics for BSM 7.6.06
>>
>> In the License entitlements section off BSM Analytics for BSM 7.6.06 it
>> states the following:
>>
>>  License Types: User vs. Premium User
>>
>> There are two types of user licenses available for BMC Analytics for BSM:
>>  User and Premium User.  Depending on the license type, users will have
>> access to the capabilities of either the Professional or Premium edition of
>> SAP BusinessObjects Enterprise.  Non-premium users have full access to view
>> and author Web Intelligence content, but may not use other content types
>> such as viewing Crystal Reports.  Premium users may use all the
>> capabilities of the BusinessObjects Enterprise Premium suite, including
>> viewing of any BusinessObjects document types including viewing Crystal
>> Reports from the BMC Remedy Mid Tier.
>>
>>
>>
>> So, given the above, does that mean that if I have a user that wants to
>> view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that
>> they must have an associated "Premium" license in BMC Analytics for BSM?
>> Can someone confirm this for me ?
>>
>>
>>
>> Thanks..
>>
>>
>>
>> Terry
>>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Controlling the Flushing action of the Mid-Tier Cache

[Arner, Todd]

Yep, that did it.  You need to have perform check checked and then the Sync 
Cache is enabled.  Thanks, Jason.

Todd

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
Actually I think it is more related to Perform Check.  I have the Sync Cache 
option in environments where we have Preload on and off.  If I uncheck Perform 
Check and save the Sync Cache button turns grey.

On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd 
mailto:tar...@glhec.org>> wrote:
**
Ah that may be why.  We do have preload turned on

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 2:01 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
I have seen it...  On the environments where we have Preload turned on.

On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

I have always seen a progress bar after hitting Sync Cache - I'll take a screen 
shot next time I have to use it if I remember to and send it to you offline.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 2:40 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
Ah.  So I see a bit of difference in our configurations.  Since this is Dev we 
do not have Preload on.  I don't see a status bar when I press Sync Cache.  If 
there were a status bar maybe it would take that long?  I just know by the time 
I check the change in a browser the change is active.

On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. 
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds 
resulting in it getting completed in anywhere between 5 to 10 minutes.

This is probably cause often I'm not the only developer on board and it caches 
things that others have done too.

My hypotheses without really going through a SQL logging process is that it 
probably takes quite some time for it to find the objects it needs to cache.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 1:25 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
I am not arguing the merits of the being able cache a single object or maybe 
better yet a group of selected objects.  My experience with Sync Cache is it is 
a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have 
repeatedly changed a form or AL, let it finish saving (AR server cache mode is 
a factor here since the server cache needs to reflect the object has changed), 
hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow minimal time 
between those steps.

Jason

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe

-Original Message-

Re: Controlling the Flushing action of the Mid-Tier Cache

[Susan Palmer]

When I do a cache flush a red message appears within moment saying it's
 done.  But that is false.  It seems to take about 15 minutes.  I do not
see  any status bar.

I did notice yesterday, since it was my first flush on our new production
server that it affected users in the client and everyone got a timeout, not
just mid-tier users (ps).  We'll call that learning curve!

I have not tried the sync flush yet, I'll try that tonight.  I really
hampers getting things in the system.

Keep talking about mid-tier, I have a lot to learn!


On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller wrote:

> **
> Actually I think it is more related to Perform Check.  I have the Sync
> Cache option in environments where we have Preload on and off.  If I
> uncheck Perform Check and save the Sync Cache button turns grey.
>
>
> On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd  wrote:
>
>> **
>>
>> Ah that may be why.  We do have preload turned on
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Thursday, October 10, 2013 2:01 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>>
>> ** **
>>
>> ** 
>>
>> I have seen it...  On the environments where we have Preload turned on.**
>> **
>>
>> ** **
>>
>> On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza  wrote:*
>> ***
>>
>> ** 
>>
>> I have always seen a progress bar after hitting Sync Cache – I’ll take a
>> screen shot next time I have to use it if I remember to and send it to you
>> offline.
>>
>>  
>>
>> Joe
>>
>>  
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Thursday, October 10, 2013 2:40 PM
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>>
>>  
>>
>> ** 
>>
>> Ah.  So I see a bit of difference in our configurations.  Since this is
>> Dev we do not have Preload on.  I don't see a status bar when I press Sync
>> Cache.  If there were a status bar maybe it would take that long?  I just
>> know by the time I check the change in a browser the change is active.***
>> *
>>
>>  
>>
>> On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:*
>> ***
>>
>> ** 
>>
>> Wow that’s quick on 8 then. I’m quite certain its not that quick on
>> 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
>> seconds resulting in it getting completed in anywhere between 5 to 10
>> minutes.
>>
>>  
>>
>> This is probably cause often I’m not the only developer on board and it
>> caches things that others have done too.
>>
>>  
>>
>> My hypotheses without really going through a SQL logging process is that
>> it probably takes quite some time for it to find the objects it needs to
>> cache.
>>
>>  
>>
>> Joe
>>
>>  
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* Thursday, October 10, 2013 1:25 PM
>>
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>>
>>  
>>
>> ** 
>>
>> I am not arguing the merits of the being able cache a single object or
>> maybe better yet a group of selected objects.  My experience with Sync
>> Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
>> days I have repeatedly changed a form or AL, let it finish saving (AR
>> server cache mode is a factor here since the server cache needs to reflect
>> the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
>> Firefox.  I allow minimal time between those steps.
>>
>>  
>>
>> Jason
>>
>>  
>>
>> On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:*
>> ***
>>
>> Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
>> the time it takes to flush the entire cache is not that significantly more
>> than using the Sync Cache.
>>
>> My reasoning why that must be as it is, is that it still takes the system
>> a
>> little bit of time to figure out what has changed. Sure the searches for
>> this might be optimized, but it's still a search to identify what needs to
>> be flushed. Even if the search takes only a minute, its still a minute
>> more.
>>
>> I'm guessing it takes a little more than a minute to identify what's
>> changed. On an average I have noticed that a Sync Cache operation takes
>> anywhere around 5 minutes or upwards.
>>
>> The benefit of telling the Mid-Tier what to cache upfront, eliminates the
>> need for the Mid-Tier to search what it needs to cache.
>>
>> PLUS while stuff is still being developed, there's a chance you do not
>> want
>> to cache everything you just developed as you are still R&D'ing it. So as
>> a
>> developer if I want to cache

Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[LJ LongWing]

having recently looked into this, yes, you are correct.  Without Premium,
your users will be able to log into BOXI server, create, run, schedule, etc
reports, but will not be able to utilize the BOXI server to run Crystal
reports out of Mid-Tier


On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com <
tboot...@objectpath.com> wrote:

> **
> Hello again:
>
> I had a quick question that I am hoping someone will confirm for me.
>
> Here is the situation:
>
> ARS 8.1
> ITSM 8.1
> BMC Analytics for BSM 7.6.06
>
> In the License entitlements section off BSM Analytics for BSM 7.6.06 it
> states the following:
>
>  License Types: User vs. Premium User
>
> There are two types of user licenses available for BMC Analytics for BSM:
>  User and Premium User.  Depending on the license type, users will have
> access to the capabilities of either the Professional or Premium edition of
> SAP BusinessObjects Enterprise.  Non-premium users have full access to view
> and author Web Intelligence content, but may not use other content types
> such as viewing Crystal Reports.  Premium users may use all the
> capabilities of the BusinessObjects Enterprise Premium suite, including
> viewing of any BusinessObjects document types including viewing Crystal
> Reports from the BMC Remedy Mid Tier.
>
>
>
> So, given the above, does that mean that if I have a user that wants to
> view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that
> they must have an associated "Premium" license in BMC Analytics for BSM?
> Can someone confirm this for me ?
>
>
>
> Thanks..
>
>
>
> Terry
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier

[tboot...@objectpath.com]

**
Hello again:
 
I had a quick question that I am hoping someone will confirm for me.
 
Here is the situation:
 
ARS 8.1
ITSM 8.1
BMC Analytics for BSM 7.6.06
 
In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following:
 

License Types: User vs. Premium User
There are two types of user licenses available for BMC Analytics for BSM:  User and Premium User.  Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise.  Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports.  Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier.  
 
So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated "Premium" license in BMC Analytics for BSM?  Can someone confirm this for me ?
 
Thanks..
 
Terry
 

_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

Actually I think it is more related to Perform Check.  I have the Sync
Cache option in environments where we have Preload on and off.  If I
uncheck Perform Check and save the Sync Cache button turns grey.


On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd  wrote:

> **
>
> Ah that may be why.  We do have preload turned on
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 2:01 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>
> ** **
>
> ** 
>
> I have seen it...  On the environments where we have Preload turned on.***
> *
>
> ** **
>
> On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza  wrote:**
> **
>
> ** 
>
> I have always seen a progress bar after hitting Sync Cache – I’ll take a
> screen shot next time I have to use it if I remember to and send it to you
> offline.
>
>  
>
> Joe
>
>  
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 2:40 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>
>  
>
> ** 
>
> Ah.  So I see a bit of difference in our configurations.  Since this is
> Dev we do not have Preload on.  I don't see a status bar when I press Sync
> Cache.  If there were a status bar maybe it would take that long?  I just
> know by the time I check the change in a browser the change is active.
>
>  
>
> On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:**
> **
>
> ** 
>
> Wow that’s quick on 8 then. I’m quite certain its not that quick on
> 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
> seconds resulting in it getting completed in anywhere between 5 to 10
> minutes.
>
>  
>
> This is probably cause often I’m not the only developer on board and it
> caches things that others have done too.
>
>  
>
> My hypotheses without really going through a SQL logging process is that
> it probably takes quite some time for it to find the objects it needs to
> cache.
>
>  
>
> Joe
>
>  
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 1:25 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>
>  
>
> ** 
>
> I am not arguing the merits of the being able cache a single object or
> maybe better yet a group of selected objects.  My experience with Sync
> Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
> days I have repeatedly changed a form or AL, let it finish saving (AR
> server cache mode is a factor here since the server cache needs to reflect
> the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
> Firefox.  I allow minimal time between those steps.
>
>  
>
> Jason
>
>  
>
> On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:**
> **
>
> Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
> the time it takes to flush the entire cache is not that significantly more
> than using the Sync Cache.
>
> My reasoning why that must be as it is, is that it still takes the system a
> little bit of time to figure out what has changed. Sure the searches for
> this might be optimized, but it's still a search to identify what needs to
> be flushed. Even if the search takes only a minute, its still a minute
> more.
>
> I'm guessing it takes a little more than a minute to identify what's
> changed. On an average I have noticed that a Sync Cache operation takes
> anywhere around 5 minutes or upwards.
>
> The benefit of telling the Mid-Tier what to cache upfront, eliminates the
> need for the Mid-Tier to search what it needs to cache.
>
> PLUS while stuff is still being developed, there's a chance you do not want
> to cache everything you just developed as you are still R&D'ing it. So as a
> developer if I want to cache just a single object or a selected list of
> objects but not the rest that are newly created, I think it would be a huge
> win if I could have that.
>
> I think the Flush Cache and / or the Sync Cache operations are more ideal
> for end of development cycles or end of day operations. Not middle of the
> day when you have a team of developers who didn't want the MT cache flushed
> waiting on it to finish its work. The single object flush idea would be
> ideal for middle of the day use where you do not impact other users or
> developers..
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION
> OPERATIONS
>
>

Re: Controlling the Flushing action of the Mid-Tier Cache

[Arner, Todd]

Ah that may be why.  We do have preload turned on

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
I have seen it...  On the environments where we have Preload turned on.

On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

I have always seen a progress bar after hitting Sync Cache - I'll take a screen 
shot next time I have to use it if I remember to and send it to you offline.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 2:40 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
Ah.  So I see a bit of difference in our configurations.  Since this is Dev we 
do not have Preload on.  I don't see a status bar when I press Sync Cache.  If 
there were a status bar maybe it would take that long?  I just know by the time 
I check the change in a browser the change is active.

On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. 
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds 
resulting in it getting completed in anywhere between 5 to 10 minutes.

This is probably cause often I'm not the only developer on board and it caches 
things that others have done too.

My hypotheses without really going through a SQL logging process is that it 
probably takes quite some time for it to find the objects it needs to cache.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 1:25 PM

To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
I am not arguing the merits of the being able cache a single object or maybe 
better yet a group of selected objects.  My experience with Sync Cache is it is 
a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have 
repeatedly changed a form or AL, let it finish saving (AR server cache mode is 
a factor here since the server cache needs to reflect the object has changed), 
hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow minimal time 
between those steps.

Jason

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, 
Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
to work for me.  I'll try clearing the browser cache, etc.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG

Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

I have seen it...  On the environments where we have Preload turned on.


On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza  wrote:

> **
>
> I have always seen a progress bar after hitting Sync Cache – I’ll take a
> screen shot next time I have to use it if I remember to and send it to you
> offline.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 2:40 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
> 
>
>  ** **
>
> ** 
>
> Ah.  So I see a bit of difference in our configurations.  Since this is
> Dev we do not have Preload on.  I don't see a status bar when I press Sync
> Cache.  If there were a status bar maybe it would take that long?  I just
> know by the time I check the change in a browser the change is active.
>
> ** **
>
> On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:**
> **
>
> ** 
>
> Wow that’s quick on 8 then. I’m quite certain its not that quick on
> 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
> seconds resulting in it getting completed in anywhere between 5 to 10
> minutes.
>
>  
>
> This is probably cause often I’m not the only developer on board and it
> caches things that others have done too.
>
>  
>
> My hypotheses without really going through a SQL logging process is that
> it probably takes quite some time for it to find the objects it needs to
> cache.
>
>  
>
> Joe
>
>  
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 1:25 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
>
>  
>
> ** 
>
> I am not arguing the merits of the being able cache a single object or
> maybe better yet a group of selected objects.  My experience with Sync
> Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
> days I have repeatedly changed a form or AL, let it finish saving (AR
> server cache mode is a factor here since the server cache needs to reflect
> the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
> Firefox.  I allow minimal time between those steps.
>
>  
>
> Jason
>
>  
>
> On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:**
> **
>
> Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
> the time it takes to flush the entire cache is not that significantly more
> than using the Sync Cache.
>
> My reasoning why that must be as it is, is that it still takes the system a
> little bit of time to figure out what has changed. Sure the searches for
> this might be optimized, but it's still a search to identify what needs to
> be flushed. Even if the search takes only a minute, its still a minute
> more.
>
> I'm guessing it takes a little more than a minute to identify what's
> changed. On an average I have noticed that a Sync Cache operation takes
> anywhere around 5 minutes or upwards.
>
> The benefit of telling the Mid-Tier what to cache upfront, eliminates the
> need for the Mid-Tier to search what it needs to cache.
>
> PLUS while stuff is still being developed, there's a chance you do not want
> to cache everything you just developed as you are still R&D'ing it. So as a
> developer if I want to cache just a single object or a selected list of
> objects but not the rest that are newly created, I think it would be a huge
> win if I could have that.
>
> I think the Flush Cache and / or the Sync Cache operations are more ideal
> for end of development cycles or end of day operations. Not middle of the
> day when you have a team of developers who didn't want the MT cache flushed
> waiting on it to finish its work. The single object flush idea would be
> ideal for middle of the day use where you do not impact other users or
> developers..
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION
> OPERATIONS
>
> Sent: Thursday, October 10, 2013 12:58 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Controlling the Flushing action of the Mid-Tier Cache
>
> We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
> to work for me.  I'll try clearing the browser cache, etc.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, October 10, 2013 11:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Controlling the Flushing action of the Mid-Tier Cache
>
> **
> What version are you using?  I think sync cache has matured a bit since
> it was first i

Re: Controlling the Flushing action of the Mid-Tier Cache

[Arner, Todd]

On our 8.1 box, the Sync Cache button has always been greyed out and not 
available.  Is that normal? Or am I missing something.

Thanks,
Todd Arner

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since it was 
first introduced.  On 8.0 I am constantly using it to see form and AL updates.

One trick is you need to either clear your browser cache or force a cache 
refresh by using CTRL + F5.  Also in the past I have noticed some issues where 
changed objects being displayed via an inline panel are not easily refreshed.  
In that case I keep the form itself open in a tab and force the cache refresh 
on the form itself before trying it inline.

Jason

On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
mailto:lisa.kemes@dla.mil>> wrote:
I agree, I tried using the Sync Cache feature and it's good for forms
and fields, but not for workflow.  I waited and waited for my workflow
(active links) to refresh and after about 20 minutes, I just flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache

**

Currently the flushing action of the Mid-Tier Cache is limited to either
flushing the entire cache (HUGE performance hit) or using the new Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control over what a
developer or a Mid-Tier administrator would have liked to flush. And
that is the ability to flush an individual object - Just the Form, or
just one Active Link, or just one Form Menu, etc. or a selected list of
these.



The Sync Cache feature already having been built, whose functionality I
was a little confused over because it still takes a ton of time to
happen, I would not think going one layer deeper would be that much more
difficult, and flush just selected objects.



This could be implemented both on the Mid-Tier configuration application



OR



Even better on the Developer Studio itself. The Developer Studio can
already store information of various Mid-Tier servers associated with
various AR Servers from various environments such as Development, Test,
QA, Staging, Production etc. in its Mid-Tier servers Information. It
already has the ability to view a form through a browser utility. In
version 8 it has even gone a step further to model permissions you want
to view the form with. Below is a screen shot of a limited version of
this functionality in 7.6.04..







It would be nice to be able to right click on a newly created menu, and
perform a Cache on Selected Mid-Tier Server and offer the developer a
choice of valid servers associated with that environment that he would
like to flush the cache without leaving the Developer Studio and choose
single objects or a finite list of objects to flush instead of having
the Sync cache flush all the recently developed objects, which may not
be what he wants to do.



In my opinion this would be less time consuming that even the Sync
feature, and will give the developer a better control on what they are
ready to publish as finished code to the user.



I would like to know what you'll think of this one too.



I have yet another couple of ideas I spoke to engineering about that I
was asked to post on here so it could be run by the community.



Please visit the community area to vote on this one
  if you like it at
https://communities.bmc.com/ideas/3588.



Cheers



Joe D'Souza



_ARSlist: "Where the Answers Are" and have been for 20 years_

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destroy or delete the original message and any copy of it from your computer 
system. If you have 

Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

I have always seen a progress bar after hitting Sync Cache - I'll take a
screen shot next time I have to use it if I remember to and send it to you
offline.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

Ah.  So I see a bit of difference in our configurations.  Since this is Dev
we do not have Preload on.  I don't see a status bar when I press Sync
Cache.  If there were a status bar maybe it would take that long?  I just
know by the time I check the change in a browser the change is active.

 

On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:

** 

Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04.
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds
resulting in it getting completed in anywhere between 5 to 10 minutes.

 

This is probably cause often I'm not the only developer on board and it
caches things that others have done too.

 

My hypotheses without really going through a SQL logging process is that it
probably takes quite some time for it to find the objects it needs to cache.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 1:25 PM


To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

I am not arguing the merits of the being able cache a single object or maybe
better yet a group of selected objects.  My experience with Sync Cache is it
is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have
repeatedly changed a form or AL, let it finish saving (AR server cache mode
is a factor here since the server cache needs to reflect the object has
changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow
minimal time between those steps.

 

Jason

 

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS

Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
to work for me.  I'll try clearing the browser cache, etc.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since
it was first introduced.  On 8.0 I am constantly using it to see form
and AL updates.

One trick is you need to either clear your browser cache or force a
cache refresh by using CTRL + F5.  Also in the past I have noticed some
issues where changed objects being displayed via an inline panel are not
easily refreshed.  In that case I keep the form itself open in a tab and
force the cache refresh on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


I agree, I tried using the Sync Cache feature an

Query for Change Management and CMDB

[Jenny Holderness]

Hi,

Does anyone know a query that I could use to pull change records where a 
technican has not done an impact anaylsis? Here is what we have so far but we 
are not getting distinct change records.

SELECT AL1."CHANGE_ID", AL1."MANAGER_NAME", AL1."MANAGER_SUPPORT_GROUP", 
AL1."SCHEDULED_START_DATE", AL1."SUMMARY", AL1."STATUS", AL1."RISK", 
AL1."MANAGER_SUPPORT_COMPANY", AL1."ASSIGNEE_NAME", AL2."RELATED_ID", 
AL2."ASSOCIATION_ID", AL2."INSTANCE_ID", AL2."ASSET_ID", AL3."NAME", 
AL4."INFO_TYPE", AL4."NOTES" FROM "AITREMEDYDW"."CHANGE" AL1, 
"AITREMEDYDW"."RELATED_CI" AL2, "AITREMEDYDW"."CI_BASE_ELEMENT" AL3, 
"AITREMEDYDW"."CHANGE_WORK_INFO" AL4 WHERE (AL2."RELATED_ID"=AL1."CHANGE_ID" 
AND AL2."ASSET_ID"=AL3."RECONCILIATION_IDENTITY" AND 
AL4."CHANGE_ID"=AL1."CHANGE_ID")  AND AL4."INFO_TYPE"='Service Impact 
Assessment' AND (NOT AL4."NOTES" LIKE 'Atrium Impa%')))

Thanks for all the help in advance

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Re: Incident Console Issue

[Mitcham, Ross]

It would be nice to see the active link logs.  There are many possibilities of 
things that could have happened.

Today the instance ID of the Incident is taken from the table and an event is 
passed to the landing console, to trigger opening the ticket in the help desk 
form.  (Perhaps via some customization or product defect), perhaps the 
watchlist instance ID and help desk instance ID are out of sync?

Only way to tell is to completely attach the active link workflow that fires 
(very interested in the link HPD:COI:Details_100_OpenIVR_InVF)

Regards,

Ross Mitcham



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, October 10, 2013 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Console Issue

Did you change anything about the table query on the back end?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
Sent: Thursday, October 10, 2013 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Incident Console Issue

**
Hi All,


I am having issue with Incident Management console while opening an
incident ticket from the incident console table. 


When i double click on the incident from the table, i am getting "No
matches found" but in the backend form "HPD:CFG:IncidentWatchlist" all
the records are available.

Environment is 7.6.04 No patch for ITSM hosted in Windows server.  


-- 

Regards,

Loki
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

Ah.  So I see a bit of difference in our configurations.  Since this is Dev
we do not have Preload on.  I don't see a status bar when I press Sync
Cache.  If there were a status bar maybe it would take that long?  I just
know by the time I check the change in a browser the change is active.


On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza  wrote:

> **
>
> Wow that’s quick on 8 then. I’m quite certain its not that quick on
> 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5
> seconds resulting in it getting completed in anywhere between 5 to 10
> minutes.
>
> ** **
>
> This is probably cause often I’m not the only developer on board and it
> caches things that others have done too.
>
> ** **
>
> My hypotheses without really going through a SQL logging process is that
> it probably takes quite some time for it to find the objects it needs to
> cache.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 10, 2013 1:25 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache
> 
>
>  ** **
>
> ** 
>
> I am not arguing the merits of the being able cache a single object or
> maybe better yet a group of selected objects.  My experience with Sync
> Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
> days I have repeatedly changed a form or AL, let it finish saving (AR
> server cache mode is a factor here since the server cache needs to reflect
> the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
> Firefox.  I allow minimal time between those steps.
>
> ** **
>
> Jason
>
> ** **
>
> On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:**
> **
>
> Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
> the time it takes to flush the entire cache is not that significantly more
> than using the Sync Cache.
>
> My reasoning why that must be as it is, is that it still takes the system a
> little bit of time to figure out what has changed. Sure the searches for
> this might be optimized, but it's still a search to identify what needs to
> be flushed. Even if the search takes only a minute, its still a minute
> more.
>
> I'm guessing it takes a little more than a minute to identify what's
> changed. On an average I have noticed that a Sync Cache operation takes
> anywhere around 5 minutes or upwards.
>
> The benefit of telling the Mid-Tier what to cache upfront, eliminates the
> need for the Mid-Tier to search what it needs to cache.
>
> PLUS while stuff is still being developed, there's a chance you do not want
> to cache everything you just developed as you are still R&D'ing it. So as a
> developer if I want to cache just a single object or a selected list of
> objects but not the rest that are newly created, I think it would be a huge
> win if I could have that.
>
> I think the Flush Cache and / or the Sync Cache operations are more ideal
> for end of development cycles or end of day operations. Not middle of the
> day when you have a team of developers who didn't want the MT cache flushed
> waiting on it to finish its work. The single object flush idea would be
> ideal for middle of the day use where you do not impact other users or
> developers..
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION
> OPERATIONS
>
> Sent: Thursday, October 10, 2013 12:58 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Controlling the Flushing action of the Mid-Tier Cache
>
> We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
> to work for me.  I'll try clearing the browser cache, etc.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, October 10, 2013 11:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Controlling the Flushing action of the Mid-Tier Cache
>
> **
> What version are you using?  I think sync cache has matured a bit since
> it was first introduced.  On 8.0 I am constantly using it to see form
> and AL updates.
>
> One trick is you need to either clear your browser cache or force a
> cache refresh by using CTRL + F5.  Also in the past I have noticed some
> issues where changed objects being displayed via an inline panel are not
> easily refreshed.  In that case I keep the form itself open in a tab and
> force the cache refresh on the form itself before trying it inline.
>
> Jason
>
>
> On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
>
> I agree, I tried using the Sync Cache feature and it's good for
> forms
> and fields, but not for workflow.  I waited and waited for my
> w

Re: Controlling the Flushing action of the Mid-Tier Cache

[Richter, Howard (CEI - Atlanta)]

Lets say that it . (Remember BMC can't talk about the future)

hbr

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, October 10, 2013 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache

That'd be cool if it did and if that hotfix addressed what we are talking about!

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, October 10, 2013 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

During RUG, I was told that a hotfix will be coming soon to address the 
flushing action of the mid-tier (base line on 7.6.4).

Just an FYI..

hbr

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, October 10, 2013 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the 
time it takes to flush the entire cache is not that significantly more than 
using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a 
little bit of time to figure out what has changed. Sure the searches for this 
might be optimized, but it's still a search to identify what needs to be 
flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's changed. 
On an average I have noticed that a Sync Cache operation takes anywhere around 
5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the need 
for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want to 
cache everything you just developed as you are still R&D'ing it. So as a 
developer if I want to cache just a single object or a selected list of objects 
but not the rest that are newly created, I think it would be a huge win if I 
could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal for 
end of development cycles or end of day operations. Not middle of the day when 
you have a team of developers who didn't want the MT cache flushed waiting on 
it to finish its work. The single object flush idea would be ideal for middle 
of the day use where you do not impact other users or developers..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it to 
work for me.  I'll try clearing the browser cache, etc.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since it was 
first introduced.  On 8.0 I am constantly using it to see form and AL updates.

One trick is you need to either clear your browser cache or force a cache 
refresh by using CTRL + F5.  Also in the past I have noticed some issues where 
changed objects being displayed via an inline panel are not easily refreshed.  
In that case I keep the form itself open in a tab and force the cache refresh 
on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


I agree, I tried using the Sync Cache feature and it's good for forms
and fields, but not for workflow.  I waited and waited for my workflow
(active links) to refresh and after about 20 minutes, I just flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache

**

Currently the flushing action of the Mid-Tier Cache is limited to either
flushing the entire cache (HUGE performance hit) or using the new Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control

Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04.
Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds
resulting in it getting completed in anywhere between 5 to 10 minutes.

 

This is probably cause often I'm not the only developer on board and it
caches things that others have done too.

 

My hypotheses without really going through a SQL logging process is that it
probably takes quite some time for it to find the objects it needs to cache.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

 

** 

I am not arguing the merits of the being able cache a single object or maybe
better yet a group of selected objects.  My experience with Sync Cache is it
is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few days I have
repeatedly changed a form or AL, let it finish saving (AR server cache mode
is a factor here since the server cache needs to reflect the object has
changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox.  I allow
minimal time between those steps.

 

Jason

 

On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS

Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
to work for me.  I'll try clearing the browser cache, etc.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since
it was first introduced.  On 8.0 I am constantly using it to see form
and AL updates.

One trick is you need to either clear your browser cache or force a
cache refresh by using CTRL + F5.  Also in the past I have noticed some
issues where changed objects being displayed via an inline panel are not
easily refreshed.  In that case I keep the form itself open in a tab and
force the cache refresh on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


I agree, I tried using the Sync Cache feature and it's good for
forms
and fields, but not for workflow.  I waited and waited for my
workflow
(active links) to refresh and after about 20 minutes, I just
flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier
Cache

**

Currently the flushing action of the Mid-Tier Cache is limited
to either
flushing the entire cache (HUGE performance hit) or using the
new Sync
Cache feature (relatively less of a 

Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

That'd be cool if it did and if that hotfix addressed what we are talking
about!

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, October 10, 2013 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

During RUG, I was told that a hotfix will be coming soon to address the
flushing action of the mid-tier (base line on 7.6.4).

Just an FYI..

hbr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, October 10, 2013 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it to
work for me.  I'll try clearing the browser cache, etc.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since it
was first introduced.  On 8.0 I am constantly using it to see form and AL
updates.

One trick is you need to either clear your browser cache or force a cache
refresh by using CTRL + F5.  Also in the past I have noticed some issues
where changed objects being displayed via an inline panel are not easily
refreshed.  In that case I keep the form itself open in a tab and force the
cache refresh on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


I agree, I tried using the Sync Cache feature and it's good for
forms
and fields, but not for workflow.  I waited and waited for my
workflow
(active links) to refresh and after about 20 minutes, I just flushed
the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache

**

Currently the flushing action of the Mid-Tier Cache is limited to
either
flushing the entire cache (HUGE performance hit) or using the new
Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control over what a
developer or a Mid-Tier administrator would have liked to flush.
And
that is the ability to flush an individual object - Just the Form,
or
just one Active Link, or just one Form Menu, etc. or a selected list
of
these.



The Sync Cache feature already having been built, whose
functionality I
was a

Re: Deployable Applications

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Sorry, to be more clear, you can't overlay deployable apps.  And those
are the types of apps I need to create.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 10, 2013 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Oh ...   I was going by the Docs (Form, App, Object  page 125)

You can create overlays for the following objects:
   Active links Images
   Active link guides   Local applications
   Escalations  Menus
   Filters  Packing lists
   Filter guidesViews
   FormsWeb services
   Fields

I'm in a pure custom ARS shop so we haven't touched overlays

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, October 10, 2013 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Good idea, but you can overlay apps in 7.6.04.  I believe you can in
8.x.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 10, 2013 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Try this

Create the app in Base Mode
Go back into Best Practice Mode and overlay the app

You should be able to add the Custom form to the app in the overlay.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, October 10, 2013 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Yeah, that's what I'm going to have to do, but that defeats the "Always
develop in Best Practice" rule.  But that's the only thing I can do at
this point (is convert to base).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 10, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 

On the custom forms etc, convert them to base. And then you should be
able to attach the form.

On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Answers Are, and have been for 20 years"


___
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Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Deployable Applications

[Grooms, Frederick W]

Oh ...   I was going by the Docs (Form, App, Object  page 125)

You can create overlays for the following objects:
   Active links Images
   Active link guides   Local applications
   Escalations  Menus
   Filters  Packing lists
   Filter guidesViews
   FormsWeb services
   Fields

I'm in a pure custom ARS shop so we haven't touched overlays

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, October 10, 2013 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Good idea, but you can overlay apps in 7.6.04.  I believe you can in
8.x.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 10, 2013 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Try this

Create the app in Base Mode
Go back into Best Practice Mode and overlay the app

You should be able to add the Custom form to the app in the overlay.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, October 10, 2013 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Yeah, that's what I'm going to have to do, but that defeats the "Always
develop in Best Practice" rule.  But that's the only thing I can do at
this point (is convert to base).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 10, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 

On the custom forms etc, convert them to base. And then you should be
able to attach the form.

On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Deployable Applications

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Good idea, but you can overlay apps in 7.6.04.  I believe you can in
8.x.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 10, 2013 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Try this

Create the app in Base Mode
Go back into Best Practice Mode and overlay the app

You should be able to add the Custom form to the app in the overlay.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, October 10, 2013 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Yeah, that's what I'm going to have to do, but that defeats the "Always
develop in Best Practice" rule.  But that's the only thing I can do at
this point (is convert to base).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 10, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 

On the custom forms etc, convert them to base. And then you should be
able to attach the form.

On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 


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Re: Deployable Applications

[Grooms, Frederick W]

Try this

Create the app in Base Mode 
Go back into Best Practice Mode and overlay the app

You should be able to add the Custom form to the app in the overlay.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, October 10, 2013 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

Yeah, that's what I'm going to have to do, but that defeats the "Always
develop in Best Practice" rule.  But that's the only thing I can do at
this point (is convert to base).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 10, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 

On the custom forms etc, convert them to base. And then you should be
able to attach the form.

On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

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Re: Smallest foot print to run ITSM 8.1?

[Jason Miller]

16 gig is my new minimum spec of a machine.  Like Al noted it can work on 8
gig (that was my previous minimum) but it isn't a terribly pleasant
experience.  Once everything is up, caching is done, etc. the UI works ok.
 Just don't flush the cache.  And is that a realistic expectation if you
are doing dev work?

One other tip is if you have to limit the ram you give to a VM use the
browser, WUT and Dev Studio outside the VM so you are not asking the VM to
host those processes as well.  If you only have 8 gig on your machine even
that is difficult.  16 gig allows you to give the VM 8 gig (or more if you
wish), dedicate 2 gig for Dev Studio and still have room for Office apps,
browsers, etc.  On an 8 gig machine giving the VM about 5.5 gig more or
less leaves your machine useless for doing anything other than working with
the VM.

Jason


On Thu, Oct 10, 2013 at 10:03 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> Al,
>
> Thanks
>
> I had a feeling I need to look at 12 to 16 gig and 4 processors.
>
> HBR
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210
> Sent: Thursday, October 10, 2013 12:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [arslist] Smallest foot print to run ITSM 8.1?
>
> We use two logical drives putting the OS on one and everything else on the
> other. The 'other' drive on the app server is about 30 GB. The one on the
> DB server is about the same. Be conservative with snapshots if you go this
> small.
>
> 8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the
> mid-tier and app-tier onto the same machine, but you probably won't like
> how things slow to a crawl when you pull up parts of ITSM. I haven't tried
> being real careful about what loads in the caches yet, though.
>
> -al
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
> Sent: Thursday, October 10, 2013 8:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Smallest foot print to run ITSM 8.1?
>
> **
>
> Morning, Afternoon and Evening all,
>
>
>
> I was wondering what would be the smallest foot print to run ITSM 8.1
> (including a database).
>
>
>
> This would just be for playing and simple development.
>
>
>
> Thanks,
>
>
>
> Howard
>
>
>
> Description: Description: Description: Cox Enterprises, Inc <
> http://www.coxenterprises.com/>
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
>
> Email = howard.rich...@coxinc.com 
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> Cox Innovation Agent (CIA)
>
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.pngDescription:
> Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png<
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png<
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png>
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> Submit your idea: http://innovation.coxenterprises.com/ideas <
> http://innovation.coxenterprises.com/ideas>
> View your badges:
> http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx <
> http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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Re: Controlling the Flushing action of the Mid-Tier Cache

[Richter, Howard (CEI - Atlanta)]

During RUG, I was told that a hotfix will be coming soon to address the 
flushing action of the mid-tier (base line on 7.6.4).

Just an FYI..

hbr

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, October 10, 2013 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the 
time it takes to flush the entire cache is not that significantly more than 
using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a 
little bit of time to figure out what has changed. Sure the searches for this 
might be optimized, but it's still a search to identify what needs to be 
flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's changed. 
On an average I have noticed that a Sync Cache operation takes anywhere around 
5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the need 
for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want to 
cache everything you just developed as you are still R&D'ing it. So as a 
developer if I want to cache just a single object or a selected list of objects 
but not the rest that are newly created, I think it would be a huge win if I 
could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal for 
end of development cycles or end of day operations. Not middle of the day when 
you have a team of developers who didn't want the MT cache flushed waiting on 
it to finish its work. The single object flush idea would be ideal for middle 
of the day use where you do not impact other users or developers..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it to 
work for me.  I'll try clearing the browser cache, etc.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

**
What version are you using?  I think sync cache has matured a bit since it was 
first introduced.  On 8.0 I am constantly using it to see form and AL updates.

One trick is you need to either clear your browser cache or force a cache 
refresh by using CTRL + F5.  Also in the past I have noticed some issues where 
changed objects being displayed via an inline panel are not easily refreshed.  
In that case I keep the form itself open in a tab and force the cache refresh 
on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


I agree, I tried using the Sync Cache feature and it's good for forms
and fields, but not for workflow.  I waited and waited for my workflow
(active links) to refresh and after about 20 minutes, I just flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache

**

Currently the flushing action of the Mid-Tier Cache is limited to either
flushing the entire cache (HUGE performance hit) or using the new Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control over what a
developer or a Mid-Tier administrator would have liked to flush.
And
that is the ability to flush an individual object - Just the Form, or
just one Active Link, or just one Form Menu, etc. or a selected list of
these.



The Sync Cache feature already having been built, whose functionality I
was a little confused over because it still takes a ton of time to
happen, I would not think going one layer deeper would be that much more
difficult, and flush just selected objects.



This could be implemented both on the Mid-Tier configuration application



OR

Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

I am not arguing the merits of the being able cache a single object or
maybe better yet a group of selected objects.  My experience with Sync
Cache is it is a sub 30 second process on AR 8.0 / MT 8.1.  In the last few
days I have repeatedly changed a form or AL, let it finish saving (AR
server cache mode is a factor here since the server cache needs to reflect
the object has changed), hit Sync Cache in IE, CTRL + F5 the form in
Firefox.  I allow minimal time between those steps.

Jason


On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza  wrote:

> Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
> the time it takes to flush the entire cache is not that significantly more
> than using the Sync Cache.
>
> My reasoning why that must be as it is, is that it still takes the system a
> little bit of time to figure out what has changed. Sure the searches for
> this might be optimized, but it's still a search to identify what needs to
> be flushed. Even if the search takes only a minute, its still a minute
> more.
>
> I'm guessing it takes a little more than a minute to identify what's
> changed. On an average I have noticed that a Sync Cache operation takes
> anywhere around 5 minutes or upwards.
>
> The benefit of telling the Mid-Tier what to cache upfront, eliminates the
> need for the Mid-Tier to search what it needs to cache.
>
> PLUS while stuff is still being developed, there's a chance you do not want
> to cache everything you just developed as you are still R&D'ing it. So as a
> developer if I want to cache just a single object or a selected list of
> objects but not the rest that are newly created, I think it would be a huge
> win if I could have that.
>
> I think the Flush Cache and / or the Sync Cache operations are more ideal
> for end of development cycles or end of day operations. Not middle of the
> day when you have a team of developers who didn't want the MT cache flushed
> waiting on it to finish its work. The single object flush idea would be
> ideal for middle of the day use where you do not impact other users or
> developers..
>
> Cheers
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION
> OPERATIONS
> Sent: Thursday, October 10, 2013 12:58 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Controlling the Flushing action of the Mid-Tier Cache
>
> We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
> to work for me.  I'll try clearing the browser cache, etc.
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, October 10, 2013 11:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Controlling the Flushing action of the Mid-Tier Cache
>
> **
> What version are you using?  I think sync cache has matured a bit since
> it was first introduced.  On 8.0 I am constantly using it to see form
> and AL updates.
>
> One trick is you need to either clear your browser cache or force a
> cache refresh by using CTRL + F5.  Also in the past I have noticed some
> issues where changed objects being displayed via an inline panel are not
> easily refreshed.  In that case I keep the form itself open in a tab and
> force the cache refresh on the form itself before trying it inline.
>
> Jason
>
>
> On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
>
> I agree, I tried using the Sync Cache feature and it's good for
> forms
> and fields, but not for workflow.  I waited and waited for my
> workflow
> (active links) to refresh and after about 20 minutes, I just
> flushed the
> entire cache and only then did I see my new workflow kick off.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 09, 2013 6:04 PM
> To: arslist@ARSLIST.ORG
> Subject: RFE: Controlling the Flushing action of the Mid-Tier
> Cache
>
> **
>
> Currently the flushing action of the Mid-Tier Cache is limited
> to either
> flushing the entire cache (HUGE performance hit) or using the
> new Sync
> Cache feature (relatively less of a performance hit).
>
>
>
> It would be nice if there was another layer of control over what
> a
> developer or a Mid-Tier administrator would have liked to flush.
> And
> that is the ability to flush an individual object - Just the
> Form, or
> just one Active Link, or just one Form Menu, etc. or a selected
> list of
> these.
>
>
>
> The Sync Cache feature already having been built, whose
> functionality I
> was a little confused over because it still takes a ton of time
> to
> happen, I would not think going one layer deeper would be

Re: Deployable Applications

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Yeah, that's what I'm going to have to do, but that defeats the "Always
develop in Best Practice" rule.  But that's the only thing I can do at
this point (is convert to base).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 10, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 

On the custom forms etc, convert them to base. And then you should be
able to attach the form.

On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Deployable Applications

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Let me ask you a question, did you create your custom form in Base Mode
or Best Practice?  If you created it in Base Mode, then you are able to
attach them to a Deployable Application, but if you created them in Best
Practice Mode, then the Deployable Application cannot "see" the forms.

What I can do is simply make my convert my Custom forms to base, but
then that defeats the whole purpose of developing everything to Best
Practice Mode.   JUST when I started getting the hang of Best vs
Base.  

I'm assuming that's my only option for now

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Thursday, October 10, 2013 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 

Lisa,

We are on 7.6.04 sp2 and we were able to deploy a custom application.
Yes we had to create the application in base mode, but we were able to
attach the custom form.

What exactly are you doing?

On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Deployable Applications

[Saji Philip]

On the custom forms etc, convert them to base. And then you should be able
to attach the form.
On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> **
>
> I created a deployable application so I can create an application heading
> on the Customizable Home Page.  Problem is you can only create a Deployable
> application in Base Mode.
>
> ** **
>
> Like a good girl, I created a Custom form (and workflow) in best practice
> mode, but now I cannot add my form to the Deployable application.  I only
> want to use this application so I can get a link on the Customizable Home
> Page (well an Application Heading and then links underneath it.)
>
> ** **
>
> I know I have to create Active Link Guides to create the entry points and
> I have them created, but how can I create a deployable app if they don’t
> allow it in Best Practice?  I ended up creating it on Base Mode, but it
> will not allow me to add any forms (Custom Forms in Best Practice) to it.
> They don’t even come up.
>
> ** **
>
> Lisa
>
> ** **
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Error on startup: Malformed \uxxxx encoding *RESOLVED*

[Grooms, Frederick W]

Then the error message makes a kind of sense

\u  is the escape sequence used in Java to indicate a Unicode character

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, October 10, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error on startup: Malformed \u encoding *RESOLVED*

** 
Good grief.  That was it.  I had a \u in my Plugin-Log-File:  name.  The only 
other \u I have in ar.cfg is for AREA:
AREA-LDAP-User-Filter: cn=$\USER$

Which doesn't seem to be causing a problem.  I'm guessing because the U is 
capitalized.

I'd say that was the mother of all red herrings.  :-)

Thanks for the help,
Thad


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, October 10, 2013 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error on startup: Malformed \u encoding

If you have any log file with \u in it configured in ar.cfg/ar.conf you will 
see this error. I have seen this problem in past and reported to BMC 
engineering.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Steiner
Sent: Thursday, October 10, 2013 8:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error on startup: Malformed \u encoding
I'm on a Windows 2012 server.
Yes even though SQL Logging is turned off it was still causing the issue. Seems 
odd but it worked for me.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Tuesday, October 08, 2013 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Error on startup: Malformed \u encoding

** 
Hello,

Has anyone seen this error in their arcarte-stderr--MM-DD.log file when 
starting AR Server?

-
Exception in thread "main" java.lang.IllegalArgumentException: Malformed \u 
encoding.
at java.util.Properties.loadConvert(Properties.java:568)
at java.util.Properties.load0(Properties.java:391)
at java.util.Properties.load(Properties.java:341)
at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source)
at org.pentaho.di.www.Carte.runCarte(Unknown Source)
at org.pentaho.di.www.Carte.main(Unknown Source)
-

After four tries, armonitor gives up trying to start it.  Google says its most 
likely that I need double slashes as part of a path in a java properties file 
somewhere.  Where would I look?  Or is that a red herring?

This is only happening in one environment; two others are fine.  I've compared 
settings between the three, but am obviously missing something.

ARS 8.1
OS:  Windows 2008 R2
DB: SQL Server

Thanks,
Thad

P.S.  BMC has already had me update the application password in 
UDM:RAppPassword.

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Re: Controlling the Flushing action of the Mid-Tier Cache

[Joe D'Souza]

Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed
the time it takes to flush the entire cache is not that significantly more
than using the Sync Cache.

My reasoning why that must be as it is, is that it still takes the system a
little bit of time to figure out what has changed. Sure the searches for
this might be optimized, but it's still a search to identify what needs to
be flushed. Even if the search takes only a minute, its still a minute more.

I'm guessing it takes a little more than a minute to identify what's
changed. On an average I have noticed that a Sync Cache operation takes
anywhere around 5 minutes or upwards.

The benefit of telling the Mid-Tier what to cache upfront, eliminates the
need for the Mid-Tier to search what it needs to cache.

PLUS while stuff is still being developed, there's a chance you do not want
to cache everything you just developed as you are still R&D'ing it. So as a
developer if I want to cache just a single object or a selected list of
objects but not the rest that are newly created, I think it would be a huge
win if I could have that.

I think the Flush Cache and / or the Sync Cache operations are more ideal
for end of development cycles or end of day operations. Not middle of the
day when you have a team of developers who didn't want the MT cache flushed
waiting on it to finish its work. The single object flush idea would be
ideal for middle of the day use where you do not impact other users or
developers..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Thursday, October 10, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
to work for me.  I'll try clearing the browser cache, etc.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

** 
What version are you using?  I think sync cache has matured a bit since
it was first introduced.  On 8.0 I am constantly using it to see form
and AL updates.

One trick is you need to either clear your browser cache or force a
cache refresh by using CTRL + F5.  Also in the past I have noticed some
issues where changed objects being displayed via an inline panel are not
easily refreshed.  In that case I keep the form itself open in a tab and
force the cache refresh on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


I agree, I tried using the Sync Cache feature and it's good for
forms
and fields, but not for workflow.  I waited and waited for my
workflow
(active links) to refresh and after about 20 minutes, I just
flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier
Cache

**

Currently the flushing action of the Mid-Tier Cache is limited
to either
flushing the entire cache (HUGE performance hit) or using the
new Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control over what
a
developer or a Mid-Tier administrator would have liked to flush.
And
that is the ability to flush an individual object - Just the
Form, or
just one Active Link, or just one Form Menu, etc. or a selected
list of
these.



The Sync Cache feature already having been built, whose
functionality I
was a little confused over because it still takes a ton of time
to
happen, I would not think going one layer deeper would be that
much more
difficult, and flush just selected objects.



This could be implemented both on the Mid-Tier configuration
application



OR



Even better on the Developer Studio itself. The Developer Studio
can
already store information of various Mid-Tier servers associated
with
various AR Servers from various environments such as
Development, Test,
QA, Staging, Production etc. in its Mid-Tier servers
Information. It
already has the ability to view a form through a browser
utility. In
version 8 it has even gone a step furthe

Re: Deployable Applications

[Saji Philip]

Lisa,

We are on 7.6.04 sp2 and we were able to deploy a custom application.  Yes
we had to create the application in base mode, but we were able to attach
the custom form.

What exactly are you doing?
On Oct 10, 2013 11:56 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> **
>
> I created a deployable application so I can create an application heading
> on the Customizable Home Page.  Problem is you can only create a Deployable
> application in Base Mode.
>
> ** **
>
> Like a good girl, I created a Custom form (and workflow) in best practice
> mode, but now I cannot add my form to the Deployable application.  I only
> want to use this application so I can get a link on the Customizable Home
> Page (well an Application Heading and then links underneath it.)
>
> ** **
>
> I know I have to create Active Link Guides to create the entry points and
> I have them created, but how can I create a deployable app if they don’t
> allow it in Best Practice?  I ended up creating it on Base Mode, but it
> will not allow me to add any forms (Custom Forms in Best Practice) to it.
> They don’t even come up.
>
> ** **
>
> Lisa
>
> ** **
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Deployable Applications

[LJ LongWing]

I don't have a 7.6.04 server to play with, so I'm not unfortunately able to
work on a workaroundbut I'm not entirely sure how to add custom objects
to base applications that can't be overlaid.


On Thu, Oct 10, 2013 at 11:07 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> Yes, unfortunately.  7.6.04 sp2.  We are upgrading to 7.6.04 sp5 soon
> and THEN 8.1 (sometime next year).
>
> Bummer, so I think you are saying this is known and there's nothing I
> can do about it.  :(  (except upgrade)
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Thursday, October 10, 2013 1:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Applications
>
> **
> Lisa,
> Are you on 7.6.04?...I ask because I believe that 8.x has fixed this
> particular problem.
>
>
> On Thu, Oct 10, 2013 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS  wrote:
>
>
> **
>
> I created a deployable application so I can create an
> application heading on the Customizable Home Page.  Problem is you can
> only create a Deployable application in Base Mode.
>
>
>
> Like a good girl, I created a Custom form (and workflow) in best
> practice mode, but now I cannot add my form to the Deployable
> application.  I only want to use this application so I can get a link on
> the Customizable Home Page (well an Application Heading and then links
> underneath it.)
>
>
>
> I know I have to create Active Link Guides to create the entry
> points and I have them created, but how can I create a deployable app if
> they don't allow it in Best Practice?  I ended up creating it on Base
> Mode, but it will not allow me to add any forms (Custom Forms in Best
> Practice) to it.  They don't even come up.
>
>
>
> Lisa
>
>
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437 
>
> Cell Phone: (717) 602-9460 
>
> lisa.ke...@devtechnology.com
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Re: Deployable Applications

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Yes, unfortunately.  7.6.04 sp2.  We are upgrading to 7.6.04 sp5 soon
and THEN 8.1 (sometime next year).

Bummer, so I think you are saying this is known and there's nothing I
can do about it.  :(  (except upgrade)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 10, 2013 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Applications

** 
Lisa,
Are you on 7.6.04?...I ask because I believe that 8.x has fixed this
particular problem.


On Thu, Oct 10, 2013 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


** 

I created a deployable application so I can create an
application heading on the Customizable Home Page.  Problem is you can
only create a Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry
points and I have them created, but how can I create a deployable app if
they don't allow it in Best Practice?  I ended up creating it on Base
Mode, but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_


_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Deployable Applications

[LJ LongWing]

Lisa,
Are you on 7.6.04?...I ask because I believe that 8.x has fixed this
particular problem.


On Thu, Oct 10, 2013 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> **
>
> I created a deployable application so I can create an application heading
> on the Customizable Home Page.  Problem is you can only create a Deployable
> application in Base Mode.
>
> ** **
>
> Like a good girl, I created a Custom form (and workflow) in best practice
> mode, but now I cannot add my form to the Deployable application.  I only
> want to use this application so I can get a link on the Customizable Home
> Page (well an Application Heading and then links underneath it.)
>
> ** **
>
> I know I have to create Active Link Guides to create the entry points and
> I have them created, but how can I create a deployable app if they don’t
> allow it in Best Practice?  I ended up creating it on Base Mode, but it
> will not allow me to add any forms (Custom Forms in Best Practice) to it.
> They don’t even come up.
>
> ** **
>
> Lisa
>
> ** **
>
> ** **
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: RFE: A Countdown / Timer / Stopwatch type field...

[Joe D'Souza]

Yeah I know this is possible through embedding a javascript, but like you
stated tweaking existing time fields to exhibit that behavior would mean you
bring it into the Remedy realm. I  have worked at a few sites where if you
were to use custom java code or code borrowed from the internet - they go
absolutely not. Its not OTB so you are not allowed. They attribute their
rigid approach to company policies to keep things OTB as much as possible to
lower costs of maintenance of their applications. Its not very uncommon. So
it gets hard to sneak foreign stuff under the covers. I  have even worked at
some companies that even denied me creating my own DB views of certain
things to show up as custom view forms.. Leave alone using external java
code..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: RFE: A Countdown / Timer / Stopwatch type field...

 

** 

That was my first thought as well.  Using Javascript it is a bit difficult
to take a workflow action when the time is up though.  Not impossible, just
outside the "normal" Remedy realm.  Joe's Idea would bring this back into a
pure Remedy realm.

 

Sylvain YVON has posted some great documentation around making Javascript
with with Remedy workflow; including how to call an AL Guide via Javascript.

 

Enhancing MT user   experience
with JavaScript; Part 1

Enhancing MT user   experience
with JavaScript; Part 2

 

Jason

 

On Thu, Oct 10, 2013 at 5:17 AM, Jim Bruce  wrote:

Hi Joe, you can also implement this with a small bit of Javascript code ...
added to a View Field should do the trick,
or to target a display only field change the reference of "idCountdown" to
your "arid" field (eg. arid888000111).







// Countdown from a set number of seconds (eg. 300)
// OR set future date to countdown from (eg. end of epoch time)

// *** INSTRUCTIONS *** uncomment either of the next two lines
var target = new Date().getTime() + (300 * 1000);
//var target = new Date("Jan 19, 2038").getTime();

// time vars
var dd, hh, mm, ss;

// function to update countdown every second
setInterval(function () {
  // seconds from now until target
  var now = new Date().getTime();
  var seconds = (target - now) / 1000;

  // parse seconds into time vars
  dd = parseInt(seconds / 86400);   seconds = seconds % 86400;
  hh = parseInt(seconds / 3600);   seconds = seconds % 3600;
  mm = parseInt(seconds / 60);
  ss = parseInt(seconds % 60);

  // find and set id="countdown" in document
  document.getElementById("idCountdown").innerHTML = dd + 'd ' + hh + 'h ' +
mm + 'm ' + ss + 's';

  // indicate when countdown has completed
  if (ss<0) {
  document.getElementById("idCountdown").style.color = 'red';
  }
}, 1000);



Hope this helps.
-Jim


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Re: Incident Console Issue

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Did you change anything about the table query on the back end?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman
Sent: Thursday, October 10, 2013 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Incident Console Issue

** 
Hi All,


I am having issue with Incident Management console while opening an
incident ticket from the incident console table. 


When i double click on the incident from the table, i am getting "No
matches found" but in the backend form "HPD:CFG:IncidentWatchlist" all
the records are available.

Environment is 7.6.04 No patch for ITSM hosted in Windows server.  


-- 

Regards,

Loki
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Re: Smallest foot print to run ITSM 8.1?

[Richter, Howard (CEI - Atlanta)]

Al,

Thanks

I had a feeling I need to look at 12 to 16 gig and 4 processors.

HBR

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210
Sent: Thursday, October 10, 2013 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] Smallest foot print to run ITSM 8.1?

We use two logical drives putting the OS on one and everything else on the 
other. The 'other' drive on the app server is about 30 GB. The one on the DB 
server is about the same. Be conservative with snapshots if you go this small.

8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the 
mid-tier and app-tier onto the same machine, but you probably won't like how 
things slow to a crawl when you pull up parts of ITSM. I haven't tried being 
real careful about what loads in the caches yet, though. 

-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, October 10, 2013 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Smallest foot print to run ITSM 8.1?

** 

Morning, Afternoon and Evening all,

 

I was wondering what would be the smallest foot print to run ITSM 8.1 
(including a database).

 

This would just be for playing and simple development.

 

Thanks,

 

Howard

 

Description: Description: Description: Cox Enterprises, Inc 
 

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com  

Office = 678.645.4633, Cell = 404.226.2745

Cox Innovation Agent (CIA)

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monthly drawing for a $10 gift card.
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Re: Controlling the Flushing action of the Mid-Tier Cache

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We are on 7.6.04 sp2.  I'll keep playing with it and see if I can get it
to work for me.  I'll try clearing the browser cache, etc.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 10, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Controlling the Flushing action of the Mid-Tier Cache

** 
What version are you using?  I think sync cache has matured a bit since
it was first introduced.  On 8.0 I am constantly using it to see form
and AL updates.

One trick is you need to either clear your browser cache or force a
cache refresh by using CTRL + F5.  Also in the past I have noticed some
issues where changed objects being displayed via an inline panel are not
easily refreshed.  In that case I keep the form itself open in a tab and
force the cache refresh on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:


I agree, I tried using the Sync Cache feature and it's good for
forms
and fields, but not for workflow.  I waited and waited for my
workflow
(active links) to refresh and after about 20 minutes, I just
flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier
Cache

**

Currently the flushing action of the Mid-Tier Cache is limited
to either
flushing the entire cache (HUGE performance hit) or using the
new Sync
Cache feature (relatively less of a performance hit).



It would be nice if there was another layer of control over what
a
developer or a Mid-Tier administrator would have liked to flush.
And
that is the ability to flush an individual object - Just the
Form, or
just one Active Link, or just one Form Menu, etc. or a selected
list of
these.



The Sync Cache feature already having been built, whose
functionality I
was a little confused over because it still takes a ton of time
to
happen, I would not think going one layer deeper would be that
much more
difficult, and flush just selected objects.



This could be implemented both on the Mid-Tier configuration
application



OR



Even better on the Developer Studio itself. The Developer Studio
can
already store information of various Mid-Tier servers associated
with
various AR Servers from various environments such as
Development, Test,
QA, Staging, Production etc. in its Mid-Tier servers
Information. It
already has the ability to view a form through a browser
utility. In
version 8 it has even gone a step further to model permissions
you want
to view the form with. Below is a screen shot of a limited
version of
this functionality in 7.6.04..







It would be nice to be able to right click on a newly created
menu, and
perform a Cache on Selected Mid-Tier Server and offer the
developer a
choice of valid servers associated with that environment that he
would
like to flush the cache without leaving the Developer Studio and
choose
single objects or a finite list of objects to flush instead of
having
the Sync cache flush all the recently developed objects, which
may not
be what he wants to do.



In my opinion this would be less time consuming that even the
Sync
feature, and will give the developer a better control on what
they are
ready to publish as finished code to the user.



I would like to know what you'll think of this one too.



I have yet another couple of ideas I spoke to engineering about
that I
was asked to post on here so it could be run by the community.



Please visit the community area to vote on this one
  if you like it at
https://communities.bmc.com/ideas/3588.



Cheers



Joe D'Souza



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Deployable Applications

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I created a deployable application so I can create an application
heading on the Customizable Home Page.  Problem is you can only create a
Deployable application in Base Mode.

 

Like a good girl, I created a Custom form (and workflow) in best
practice mode, but now I cannot add my form to the Deployable
application.  I only want to use this application so I can get a link on
the Customizable Home Page (well an Application Heading and then links
underneath it.)

 

I know I have to create Active Link Guides to create the entry points
and I have them created, but how can I create a deployable app if they
don't allow it in Best Practice?  I ended up creating it on Base Mode,
but it will not allow me to add any forms (Custom Forms in Best
Practice) to it.  They don't even come up.

 

Lisa

 

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: Smallest foot print to run ITSM 8.1?

[Differ, Alfred W CTR PHD NSWC, 210]

We use two logical drives putting the OS on one and everything else on the 
other. The 'other' drive on the app server is about 30 GB. The one on the DB 
server is about the same. Be conservative with snapshots if you go this small.

8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the 
mid-tier and app-tier onto the same machine, but you probably won't like how 
things slow to a crawl when you pull up parts of ITSM. I haven't tried being 
real careful about what loads in the caches yet, though. 

-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, October 10, 2013 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Smallest foot print to run ITSM 8.1?

** 

Morning, Afternoon and Evening all,

 

I was wondering what would be the smallest foot print to run ITSM 8.1 
(including a database).

 

This would just be for playing and simple development.

 

Thanks,

 

Howard

 

Description: Description: Description: Cox Enterprises, Inc 
 

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

Email = howard.rich...@coxinc.com  

Office = 678.645.4633, Cell = 404.226.2745

Cox Innovation Agent (CIA)

Description: Description: 
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 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png 
 
Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png 
 

Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas 
  
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx 
 

 

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smime.p7s
Description: S/MIME cryptographic signature

Re: Smallest foot print to run ITSM 8.1?

[Jason Miller]

I usually give my VMs a 40gb C and a 40gb D drive for apps.  I have one VM
that has ITSM 8.1 that was upgraded from ITSM 7.6.  It has a copy of our
older test database with 10 of thousands of CIs and about 7 snapshots the
way and it is taking up 95gb total.  If I deleted the snapshots the whole
thing would probably shrink about about 40 or 50gb.  40 to 50gb seems to be
about my average VM size.  If you were very conservative, not using
snapshots, etc. with just ITSM and minimal data you probably could get away
with only needing 20gb to 30gb.

Jason


On Thu, Oct 10, 2013 at 8:26 AM, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Morning, Afternoon and Evening all,
>
> ** **
>
> I was wondering what would be the smallest foot print to run ITSM 8.1
> (including a database).
>
> ** **
>
> This would just be for playing and simple development.
>
> ** **
>
> Thanks,
>
> ** **
>
> Howard
>
> ** **
>
> [image: Description: Description: Description: Cox Enterprises, 
> Inc]
> 
>
> Howard Richter, Remedy Administrator
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
> 
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* 
> http://innovation.coxenterprises.com/*ideas*
> * *
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
> yourbadges.aspx*
> 
>
> ** **
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<><><><>

Incident Console Issue

[Lokesh Jayaraman]

Hi All,

I am having issue with Incident Management console while opening an
incident ticket from the incident console table.

When i double click on the incident from the table, i am getting "No
matches found" but in the backend form "HPD:CFG:IncidentWatchlist" all the
records are available.

Environment is 7.6.04 No patch for ITSM hosted in Windows server.

-- 
Regards,
Loki

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Re: RFE: A Countdown / Timer / Stopwatch type field...

[Jason Miller]

That was my first thought as well.  Using Javascript it is a bit difficult
to take a workflow action when the time is up though.  Not impossible, just
outside the "normal" Remedy realm.  Joe's Idea would bring this back into a
pure Remedy realm.

Sylvain YVON has posted some great documentation around making Javascript
with with Remedy workflow; including how to call an AL Guide via Javascript.

Enhancing MT user experience with JavaScript; Part
1
Enhancing MT user experience with JavaScript; Part
2

Jason


On Thu, Oct 10, 2013 at 5:17 AM, Jim Bruce  wrote:

> Hi Joe, you can also implement this with a small bit of Javascript code
> ... added to a View Field should do the trick,
> or to target a display only field change the reference of "idCountdown" to
> your "arid" field (eg. arid888000111).
>
> 
> 
> 
> 
>
> 
> // Countdown from a set number of seconds (eg. 300)
> // OR set future date to countdown from (eg. end of epoch time)
>
> // *** INSTRUCTIONS *** uncomment either of the next two lines
> var target = new Date().getTime() + (300 * 1000);
> //var target = new Date("Jan 19, 2038").getTime();
>
> // time vars
> var dd, hh, mm, ss;
>
> // function to update countdown every second
> setInterval(function () {
>   // seconds from now until target
>   var now = new Date().getTime();
>   var seconds = (target - now) / 1000;
>
>   // parse seconds into time vars
>   dd = parseInt(seconds / 86400);   seconds = seconds % 86400;
>   hh = parseInt(seconds / 3600);   seconds = seconds % 3600;
>   mm = parseInt(seconds / 60);
>   ss = parseInt(seconds % 60);
>
>   // find and set id="countdown" in document
>   document.getElementById("idCountdown").innerHTML = dd + 'd ' + hh + 'h '
> + mm + 'm ' + ss + 's';
>
>   // indicate when countdown has completed
>   if (ss<0) {
>   document.getElementById("idCountdown").style.color = 'red';
>   }
> }, 1000);
> 
> 
>
> Hope this helps.
> -Jim
>
>
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Re: Error on startup: Malformed \uxxxx encoding *RESOLVED*

[Thad Esser]

Good grief.  That was it.  I had a \u in my Plugin-Log-File:  name.  The
only other \u I have in ar.cfg is for AREA:
AREA-LDAP-User-Filter: cn=$\USER$

Which doesn't seem to be causing a problem.  I'm guessing because the U is
capitalized.

I'd say that was the mother of all red herrings.  :-)

Thanks for the help,
Thad


On Thu, Oct 10, 2013 at 8:28 AM, Hullule, Kiran wrote:

> If you have any log file with \u in it configured in ar.cfg/ar.conf you
> will see this error. I have seen this problem in past and reported to BMC
> engineering.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Mike Steiner
> Sent: Thursday, October 10, 2013 8:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Error on startup: Malformed \u encoding
>
> I'm on a Windows 2012 server.
> Yes even though SQL Logging is turned off it was still causing the issue.
> Seems odd but it worked for me.
>
>
> ___
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>
>
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Re: Controlling the Flushing action of the Mid-Tier Cache

[Jason Miller]

What version are you using?  I think sync cache has matured a bit since it
was first introduced.  On 8.0 I am constantly using it to see form and AL
updates.

One trick is you need to either clear your browser cache or force a cache
refresh by using CTRL + F5.  Also in the past I have noticed some issues
where changed objects being displayed via an inline panel are not easily
refreshed.  In that case I keep the form itself open in a tab and force the
cache refresh on the form itself before trying it inline.

Jason


On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> I agree, I tried using the Sync Cache feature and it's good for forms
> and fields, but not for workflow.  I waited and waited for my workflow
> (active links) to refresh and after about 20 minutes, I just flushed the
> entire cache and only then did I see my new workflow kick off.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 09, 2013 6:04 PM
> To: arslist@ARSLIST.ORG
> Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache
>
> **
>
> Currently the flushing action of the Mid-Tier Cache is limited to either
> flushing the entire cache (HUGE performance hit) or using the new Sync
> Cache feature (relatively less of a performance hit).
>
>
>
> It would be nice if there was another layer of control over what a
> developer or a Mid-Tier administrator would have liked to flush. And
> that is the ability to flush an individual object - Just the Form, or
> just one Active Link, or just one Form Menu, etc. or a selected list of
> these.
>
>
>
> The Sync Cache feature already having been built, whose functionality I
> was a little confused over because it still takes a ton of time to
> happen, I would not think going one layer deeper would be that much more
> difficult, and flush just selected objects.
>
>
>
> This could be implemented both on the Mid-Tier configuration application
>
>
>
> OR
>
>
>
> Even better on the Developer Studio itself. The Developer Studio can
> already store information of various Mid-Tier servers associated with
> various AR Servers from various environments such as Development, Test,
> QA, Staging, Production etc. in its Mid-Tier servers Information. It
> already has the ability to view a form through a browser utility. In
> version 8 it has even gone a step further to model permissions you want
> to view the form with. Below is a screen shot of a limited version of
> this functionality in 7.6.04..
>
>
>
>
>
>
>
> It would be nice to be able to right click on a newly created menu, and
> perform a Cache on Selected Mid-Tier Server and offer the developer a
> choice of valid servers associated with that environment that he would
> like to flush the cache without leaving the Developer Studio and choose
> single objects or a finite list of objects to flush instead of having
> the Sync cache flush all the recently developed objects, which may not
> be what he wants to do.
>
>
>
> In my opinion this would be less time consuming that even the Sync
> feature, and will give the developer a better control on what they are
> ready to publish as finished code to the user.
>
>
>
> I would like to know what you'll think of this one too.
>
>
>
> I have yet another couple of ideas I spoke to engineering about that I
> was asked to post on here so it could be run by the community.
>
>
>
> Please visit the community area to vote on this one
>   if you like it at
> https://communities.bmc.com/ideas/3588.
>
>
>
> Cheers
>
>
>
> Joe D'Souza
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Smallest foot print to run ITSM 8.1?

[Richter, Howard (CEI - Atlanta)]

Morning, Afternoon and Evening all,

I was wondering what would be the smallest foot print to run ITSM 8.1 
(including a database).

This would just be for playing and simple development.

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


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Re: Error on startup: Malformed \uxxxx encoding

[Hullule, Kiran]

If you have any log file with \u in it configured in ar.cfg/ar.conf you will 
see this error. I have seen this problem in past and reported to BMC 
engineering.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Steiner
Sent: Thursday, October 10, 2013 8:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error on startup: Malformed \u encoding

I'm on a Windows 2012 server.
Yes even though SQL Logging is turned off it was still causing the issue. Seems 
odd but it worked for me.

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Re: Error on startup: Malformed \uxxxx encoding

[Mike Steiner]

I'm on a Windows 2012 server.
Yes even though SQL Logging is turned off it was still causing the issue. Seems 
odd but it worked for me.

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Re: RFE: A Countdown / Timer / Stopwatch type field...

[Jim Bruce]

Hi Joe, you can also implement this with a small bit of Javascript code ... 
added to a View Field should do the trick, 
or to target a display only field change the reference of "idCountdown" to your 
"arid" field (eg. arid888000111).







// Countdown from a set number of seconds (eg. 300)
// OR set future date to countdown from (eg. end of epoch time)

// *** INSTRUCTIONS *** uncomment either of the next two lines
var target = new Date().getTime() + (300 * 1000);
//var target = new Date("Jan 19, 2038").getTime();

// time vars
var dd, hh, mm, ss;

// function to update countdown every second
setInterval(function () {
  // seconds from now until target
  var now = new Date().getTime();
  var seconds = (target - now) / 1000;
  
  // parse seconds into time vars 
  dd = parseInt(seconds / 86400);   seconds = seconds % 86400;   
  hh = parseInt(seconds / 3600);   seconds = seconds % 3600;   
  mm = parseInt(seconds / 60);
  ss = parseInt(seconds % 60);
   
  // find and set id="countdown" in document 
  document.getElementById("idCountdown").innerHTML = dd + 'd ' + hh + 'h ' + mm 
+ 'm ' + ss + 's';  
  
  // indicate when countdown has completed
  if (ss<0) {
  document.getElementById("idCountdown").style.color = 'red';
  }
}, 1000);



Hope this helps.
-Jim

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Re: Controlling the Flushing action of the Mid-Tier Cache

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I agree, I tried using the Sync Cache feature and it's good for forms
and fields, but not for workflow.  I waited and waited for my workflow
(active links) to refresh and after about 20 minutes, I just flushed the
entire cache and only then did I see my new workflow kick off.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, October 09, 2013 6:04 PM
To: arslist@ARSLIST.ORG
Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache

** 

Currently the flushing action of the Mid-Tier Cache is limited to either
flushing the entire cache (HUGE performance hit) or using the new Sync
Cache feature (relatively less of a performance hit).

 

It would be nice if there was another layer of control over what a
developer or a Mid-Tier administrator would have liked to flush. And
that is the ability to flush an individual object - Just the Form, or
just one Active Link, or just one Form Menu, etc. or a selected list of
these.

 

The Sync Cache feature already having been built, whose functionality I
was a little confused over because it still takes a ton of time to
happen, I would not think going one layer deeper would be that much more
difficult, and flush just selected objects.

 

This could be implemented both on the Mid-Tier configuration application

 

OR

 

Even better on the Developer Studio itself. The Developer Studio can
already store information of various Mid-Tier servers associated with
various AR Servers from various environments such as Development, Test,
QA, Staging, Production etc. in its Mid-Tier servers Information. It
already has the ability to view a form through a browser utility. In
version 8 it has even gone a step further to model permissions you want
to view the form with. Below is a screen shot of a limited version of
this functionality in 7.6.04..

 



 

It would be nice to be able to right click on a newly created menu, and
perform a Cache on Selected Mid-Tier Server and offer the developer a
choice of valid servers associated with that environment that he would
like to flush the cache without leaving the Developer Studio and choose
single objects or a finite list of objects to flush instead of having
the Sync cache flush all the recently developed objects, which may not
be what he wants to do.

 

In my opinion this would be less time consuming that even the Sync
feature, and will give the developer a better control on what they are
ready to publish as finished code to the user.

 

I would like to know what you'll think of this one too.

 

I have yet another couple of ideas I spoke to engineering about that I
was asked to post on here so it could be run by the community.

 

Please visit the community area to vote on this one
  if you like it at
https://communities.bmc.com/ideas/3588.

 

Cheers

 

Joe D'Souza

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Prompt when logging into mid-tier

[John Baker]

Hello

This does sound like MIME types. I would suggest getting rid of IIS as
it adds very little in most deployments. Open the Tomcat server.xml file
(located in tomcat/conf) and ensure the 
is uncommented and try connecting directly to Tomcat (ie
http://host:8080/arsys).



John
-- 
SSO Plugin for BMC products
http://www.javasystemsolutions.com/jss/ssoplugin

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