industry standard.
My 2 cents, a Remedy devotee since 2000.
-Original Message-
From: Jason Miller
To: arslist@arslist.org
Sent: Wed, Nov 27, 2019 2:44 pm
Subject: Anybody still doing Custom Development?
Hello my Lister family! As the list comes to a close in the near future I
figured I would
Before ARS List is shut down I wanted to know if anyone needs a consultant with
4 months of DWPA implementation experience.
Let me know off line at rjust2...@aol.com.
Thanks
Roger Justice--
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the OOTB ITSM forms?
I posted this on communities and did not get a response.
I am trying the list before it disappears.
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ason and Misi, the current custodians of this ARSlist,
it was decided that I should post to this external list that Doug has left, in
the hopes that all current and former members of our community can express
their best wishes here where it can be done outside of a Corporation based
community
these “Thank You” notes to Doug as a thank you for his
contribution to the community.
Without the list my survival would be have been hard especially in the
beginning of my career. Ever thankful to Remedy founders and ARSList founders.
Thanks
Dasa
From: [External] ARSList On Behalf Of [External
1993.
After consultation with Jason and Misi, the current custodians of this
ARSlist, it was decided that I should post to this external list that Doug
has left, in the hopes that all current and former members of our community
can express their best wishes here where it can be done outside
Test after being re-added..
Cheers
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this supposed to be maintained in a non-ITSM environment? Is it at all,
or am I better off sticking to what I know (the original Business Time
functionality)?
Anyone having built an admin Gui for this, who want to share?
/Jan
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the user to
see open Incident in SRM.
I have been working with DWP since May and have not gotten official training.
Has anyone implemented this?
Thanks
Roger Justice--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
Please unsubscribe me also as I’m no longer involve in Remedy activities.
Thanks.
Regards,
Tham Nguyen
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Wednesday, August 21, 2019 11:19 AM
To: ARSList
Cc: Oldershaw, Peter (CTR)
Subject: [EXTERNAL] Re: Please
Thanks, I shall just flag it as spam ☺
Cheers…Peter
ManTech Mission Solutions & Services Group
703 447 5863
InfoZen is a wholly owned subsidiary of ManTech
From: Thomas Miskiewicz
Sent: Wednesday, August 21, 2019 7:27 AM
To: ARSList
Cc: Oldershaw, Peter (CTR)
Subject: Re: Please unsubsc
Hi,
I no longer work with Remedy and attempted to unsubscribe on the arslist web
site but it does not seem to work. Can someone please help unsubscribe me.
Thanks.
Cheers...Peter
ManTech Mission Solutions & Services Group
703 447 5863
InfoZen is a wholly owned subsidiary of Man
Can’t speak to the other systems you mentioned, but as you said above the last
line – it’s not unique to Remedy – ServiceNow also has the ability to build
whatever tables / applications you want.
From: ARSList On Behalf Of Jason Miller
Sent: Friday, August 16, 2019 11:02 AM
To: ARSList
maintained) vs building the web services to extract / consume the
records.
From: ARSList On Behalf Of Jason Miller
Sent: Friday, August 16, 2019 9:56 AM
To: ARSList
Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data
Regarding attachments, LJ built a tool for that :)
http://remedylegacy.com
changes.
That should work as long as the associated workflow is in filters, and doesn’t
contain an exception for AR_ESCALATOR.
regards,
Aaron (Drake)
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Dave Barber
Sent: Tuesday, April 09, 2019 6:28 AM
To: ARSList
Subject: [E
, which may be reviewed via the
following link. http://www.compass-usa.com/disclaimer/
--
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https://mailman.rrr.se/cgi/listinfo/arslist
Instance.
-Original Message-
From: Saji Philip
To: ARSList
Sent: Tue, Mar 19, 2019 10:58 am
Subject: Re: SNOW Migration
Well,
When comparing the two, I think there is a disservice to Remedy. Yes, SNOW is
a Java-coded application and development is a quick cache refresh (ala the
mid
You replied to the Arslist email not to the recruiter email.
-Original Message-
From: Vidyasagar Kommu
To: ARSList
Sent: Sun, Feb 17, 2019 6:03 am
Subject: Re: BMC Remedy Support Consultant - Permanent - US - Home based
Hi Team ,
I am interested in this position.Please give me A CALL
Just delete all the records in ft_pending.
delete from ft_pending
commit
Regards,
Ed La Grua
CTO Operations | Application Production Support for CTO | 222 Broadway, New
York, N.Y.|w 212.647.4311| c 917.583.0443
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin Shaffer
--
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I have not seen any Arslist emails for a few weeks. Is anyone still using this?
Roger--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
It’s my understanding that he does not want it to be part of a server group
From: ARSList On Behalf Of LJ LongWing
Sent: Tuesday, December 11, 2018 10:36 AM
To: ARSList
Subject: RE: How To Make an AR Server an Admin Server
That means nothing in a server group
On December 11, 2018 10:22:46 AM
You might need to go into ar.cfg on your server and make sure admin operations
aren't disabled. It should be set to False.
Disable-Admin-Ops: F
From: ARSList On Behalf Of Brian Pancia
Sent: Tuesday, December 11, 2018 8:34 AM
To: ARSList
Subject: Re: How To Make an AR Server an Admin S
ng the external run process actions
in some log file (my preference would be the Thread log file if they do not
wish to use the arfork log again)
Please vote up
Fred
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I was involved in a SN to SN integration and the two systems had very different
state values that required mapping and workflow to set the target system value
properly. Any field that has predetermined values will need this mapping.
-Original Message-
From: Abhi$hek
To: ARSList
Sent
send email to yourself "on
submit".
This would not prevent deletions, but you would always have information about
deletion in all important tables.
HTH
Mike
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Praveen Saraswat
Sent: Monday, October 15, 2018 6:42 AM
To: arslist@A
oH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k&m=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw&s=t2Vhjrhr0QUOg-cztRFpiDCbMnXMB89LMcYOTWX5ux4&e=>
>> (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy l
Meta-Archive generates HTML with links to the attachments, so it’s been
>>> tested on ALL the ITSM modules. The Report table has not been part of the
>>> default Archive configs.
>>>
>>>
>>>
>>> Same results with “driver”.
>>>
>>>
>>>
&
the HTML body to decipher HTML tags on incoming
messages and just assumed you could do the same on the way out.
- Original Message -
From: "Thomas Miskiewicz"
To: "arslist"
Sent: Thursday, August 30, 2018 12:22:17 PM
Subject: Re: Email Engine Conditional Capabilit
I asked this in the Communities (https://communities.bmc.com/thread/182501) ,
but have not received an response so I figured I would ask here as well.
Does anyone know how to monitor the connection pool (and possibly other
statistics) in the embedded REST API Jetty server?
Fred
--
ARSList
What version AR Server are you running? There is a bug in ARS 9 where DSO
does not read the target server port. I'm not sure which patch it is corrected
in.
Fred
-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
Miskiewicz
Sent: M
Even without a service form you could use a service method in the web service
to do the search
To use a straight get list method you can structure the Qualification like on
the advanced query bar
'Request ID' LIKE "%" + XPATH(/ROOT/getListValueInput/Request ID) + &quo
ep up with the &$@!?$ acronyms
>>
>> Sent from my iPhone
>>
>> On Jul 13, 2018, at 10:58 AM, Carl Wilson > <mailto:carlbwil...@gmail.com>> wrote:
>>
>>> Yep,
>>> Renamed a while back to DWP Basic and DWP Advanced.
>>>
>
t; around Remedy, Business Workflows, Digital Workplace, Discovery, Client
>> Management and Innovation Suite."
>>
>> Jason
>>
>>> On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList
>>> wrote:
>>> I am supposed to be looking into this H
n-for-remedy-itsm-customers
>
> "BMC Helix is our common brand for the suite of SaaS offerings centered
> around Remedy, Business Workflows, Digital Workplace, Discovery, Client
> Management and Innovation Suite."
>
> Jason
>
>> On Fri, Jul 13, 2018 at 8:02
else see it in the wild?
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n to be \n
The Detailed Description really should have been "Detailed Description" :
“\nline break?\\nwhere is the\nLine break?\n”
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Monday, June 25, 2018 10:23 AM
To: arslist@arslist.org
Subject: [E]
-
From: Reiser, John J
To: ARSList
Sent: Tue, Jun 19, 2018 11:30 am
Subject: Remedy AR System Server and Database on AWS
Hello Listers,
“Is Remedy WAN friendly or is it chatty and susceptible to latency?”
I’ve been asked this question from our server support team. They are
encouraging us to host
Technically that is what the End point from Atrium Registry setting is supposed
to allow you to do, but I have never been able to make that work. Possibly
because all I have is the base AR System
Fred
-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of
for immediate action and another for an
outright error. I’ve done this for emails, DSO actions, sys:action and other
transitional forms where a process is run on the records.
Hope this helps a bit.
- Original Message -
From: "Powell, Timothy"
To: "arslist"
S
a service and if the service
stops, the team is notified and it isn’t dependent on ARS services for delivery
of the alert that something has gone wrong.
Thanks
From: ARSList On Behalf Of Champagne, Susan
Sent: Monday, June 18, 2018 2:53 PM
To: arslist@arslist.org
Subject: [Ext] Help with
the following link along with please respond to the question about
attending:
<https://communities.bmc.com/events/1239>
https://communities.bmc.com/events/1239
The direct conference URL is https://www.smac-conference.com
Dan
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Please do not respond to the initial email, all of the ARS List members now
have your resume.
-Original Message-
From: Ali Abdelaziz Musa via ARSList
To: ARSList
Cc: Ali Abdelaziz Musa
Sent: Thu, Jun 7, 2018 12:20 pm
Subject: Re: BMC Remedy Developer - 6 months - US based
Hi
8, 1-613-899-9301
From: Kamiya Mehta
To: "arslist@ARSLIST.ORG"
Sent: Thursday, June 7, 2018 10:04 AM
Subject: BMC Remedy Developer - 6 months - US based
Hi all, I have
an urgent requirement for a BMC Remedy Developer
I believe you have to un-map the form and then when you re-map it you will get
the screen to select it
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
Miskiewicz
Sent: Friday, May 25, 2018 10:23 AM
To: ARSList
Subject: [E] How to Change the Primary Key in a Web Service
Updates from an external system requires a service account using a named
license to insure that the token is always available. The same account could be
used for multiple external sources dependent on the timing of the data
transfer.
-Original Message-
From: Joey Neff
To: ARSList
m my Samsung Galaxy smartphone.--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
--
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https://mailman.rrr.se/cgi/listinfo/arslist
name.
I hope this helps.
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services
P: 423-439-4648
itsh...@etsu.edu
From: ARSList [mailto:arslist-boun...@arslist.org]On Behalf Of Thomas Miskiewicz
Sent: Wednesday, May 02, 2018 9:42 AM
To: ARSList
Subject: [EXTE
Yep … For ARS 9 I would have expected NLS_CHARACTERSET to be AL32UTF8 (The
Unicode value)
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
Miskiewicz
Sent: Wednesday, April 4, 2018 6:57 AM
To: LJ LongWing
Cc: ARSList
Subject: [E] Re: Special characters in ARS
Standard convention is 0 = no error
137 probably means the process was forced closed by a SIGKILL
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
Miskiewicz
Sent: Friday, March 23, 2018 11:13 AM
To: ARSList
Subject: [E] What's the meaning of the AR System Server
Hey Kelvin, we're getting all the mail we're just not getting the format we're
accustomed to seeing when it came from exchange. Components or pieces of the
email are missing, not the actual email.
Thanks
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Walla
| senior remedy developer | compass group, nad | o: 704.328.1970
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Much appreciated!
Thank You,
Chris Doble
Mobile: 657.234.9671
Skype: chdoble9
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, December 1, 2017 1:21 AM
To: arslist@arslist.org
Subject: First message on Mailman
Hi friends,
Now
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"Where the Answers Are, and have been for 20 years"
Pat was a special person who put his own twist on the list for many years.
Not sure he ever realized how valued or missed he would be.
He did agree to be on the magnet though.
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
It is about to be Halloween, the ARSList rises. Oops, sorry, I forgot, this
isn’t a Friday.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: October 31, 2016 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: New ARSList
So, the journey continues. The ARSlist outside of communities will be on
listserv still and email addresses and web site URL will remain the same, we
hope. Your subscription should continue, we hope. The archives should be
there for the new list, we hope. So if all goes well as we hope by next
Ok. So like, your voices have been heard.
The ARSlist is moving, but not today.
Sometime in the next month there will be a new home. It might still be
listserv, but not servers that I run.
The overwhelming feedback has been do not go to Communities, so I will give
folks a week to leave
with
communities, that Communities is not the right home for our discussions.
Haven’t made the call yet, but we are close to me extending the servers for a
month while this all gets resolved.
Stay tuned …
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist
Eric,
You can still register, as a customer.
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Bergan
Sent: September 19, 2016 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not
I told Matt to leave it open and had rejected the 30 day concept. dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is
ms.org
IMHO:: nothing wrong with communities, but I need to remind them not to mess
with the ARSlist or it’s settings. I had told them to leave it as public.
As to volume of posts; It has dropped over the past 3 years from 3800 posts in
6 months (already half of the historical levels which at
I will get that fixed it is not supposed to be private. Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone
archives and WWRUG web sites to move them from the servers that
get turned off in 10 days. The arslist.org and arslist.com will be changed to
point to communities.
ARSList lives on if people are still posting on the new platform.
Cheers Dan
From: Action Request System discussion list
NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers
this version of the list is running on. Please move over to the new home in
Communities by then.
The ARSlist didn't even start on listserv, it was another messaging
software. I planned to make it a group on usenet
This platform will disappear on Friday September 30th. (anybody in Toronto
need a couple of Dell Servers housed by a really great ISP?)
Please subscribe to the ARSlist Community at BMC Communities before then to
ensure continuity of questions and answers and participation.
BMC:Engage is
seeking value-added solutions.
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"Where the Answers Are, and have been for 20 years"
ARSlist is moving effective September 1st, 2016 to a new platform, BMC
Communities.
1.
2. If people don't yet have an account on BMC Communities (or a
<https://communities.bmc.com/docs/DOC-39804> BMC Single Sign On
credentials), create one
3. Join
Making sure it is still running
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"Where the Answers Are, and have been for 20 years"
evelopers, once again our friends.
To clarify what Stan is doing, or what I thought he was doing: if he could
find a couple of corporate sponsors I would keep the ARSlist running on the
current platform, even if I feel the best route is now BMC:Communities.
I fundamentally do not like personal d
I will be in charge of the ARSlist Group in BMC Communities. If BMC breaks it’s
word to not interfere, and I have no reason to expect them to, then the
classic ARSlist can appear quite quickly if there is the will to do so (in part
meaning the cash to support it).
I expect the ARSlist to
Hi Stan,
Hasn't been that low since 1997. Still read by over 4000 as far as I can tell,
how many more I don't know.
IF everyone joins the ARSlist on BMC Communities we carry on and they will
still see what they see now.
If you really think it should stay the way it is now, contact m
The move of the ARSlist to Communities is primarily a pragmatic one, the
volume of posts to Communities even on the topics we cover are far greater.
It seemed to make sense to let people go to one place, Communities, and
ensure you know about everything going on, and of course what we are
people go there for the digest.
Given the current volume, only having a digest doesn't seem to have the same
priority as when we had 130 posts a day.
Dan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladonicz
Hmm, more mysterious than it should have been assuming no one else got the
actual text of the email.
For the first time in years I tried to post from the web site and it shows up
as an attachment there ….
Effective August 31st, 2016 the ARSlist will be moving to a new platform. This
will
11:28am EST no posts in April yet
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"Where the Answers Are, and have been for 20 years"
ct Michelle Kerby or May Bakken
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"Where the Answers Are, and have been for 20 years"
[
published]~objecttype~objecttype[idea]
<https://communities.bmc.com/community/engage/content?filterID=contentstatus
%5bpublished%5d~objecttype~objecttype%5bidea%5d>
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: March 6, 2016 8:48
this message then you might not have
sufficient access privileges to view requested page. Please contact us
<http://www.bmc.com/forms/nlg/nlg-4200.html> if you need any further
assistance."
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mu
her a top 10 +- of topics that we would love to see
[possibly wanted for years and never see]?
Dan
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: March 2, 2016 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Engage 2016 Cal
No errors in escalation or arerror logs. It just stops after processing few
records. Is there any other log file I should check for errors?
Thanks!
Kaur
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Max entries returned by getlist is set to 0.
-Kaur
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"Where the Answers Are, and have been for 20 years"
Got it. Thanks!
-Kaur
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"Where the Answers Are, and have been for 20 years"
Thanks! I will try RRR.
-Kaur
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"Where the Answers Are, and have been for 20 years"
We are not using any OOTB modules - Incident, Change or Asset Management. Would
RRR work in a customized environment?
Thanks!!
Kaur
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"Where the Answer
Thanks. I appreciate it.
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"Where the Answers Are, and have been for 20 years"
Attachments work? Does
any attachments coming in AR System Email Messages gets stored in ticket
attachments field? We have a customized ticketing console.
Thanks!
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We have multiple ARServer licenses listed in License Review form on v7.6.4.
How to check which one is currently active and is being used by the remedy?
Thanks!
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increasing the thread.
What could be the possible reason? Any idea. This is working fine on v7.6.04.
Thanks!
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"Where the Answers Are, and have been for 20 years"
!
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"Where the Answers Are, and have been for 20 years"
- We are highly customized and don't use most of the OOTB ITSM modules.
Thanks!
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"Where the Answers Are, and have been for 20 years"
I re-cached several times. The concern is the 2 views of this form. If there is
only one view OOTB then I can remove the second view which is a Web view.
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Thanks. I will try getting dev studio v9 and test again.
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"Where the Answers Are, and have been for 20 years"
Thanks I will update the server information.
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"Where the Answers Are, and have been for 20 years"
Yes. I have enabled that option and it does open Default admin view now but I
sill have issues. Can't update email server password. It allows only a single
character to be entered.
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ues. Can't update email
password. It allows only a single character.
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"Where the Answers Are, and have been for 20 years"
opens #1 and on mid tier it opens #2.
Thanks!
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"Where the Answers Are, and have been for 20 years"
Can't I get the user information from 'Manage User Licenses' form like current
logged on users and type of license?
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"Where the Answers Ar
the forms open in default view and not web view.
Is there any other way to use this form on mid tier? Is the blank screen/web
view OOTB?
Thanks!
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"Where the
!
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