Re: [AFMUG] Serverplus

[Layne Sisk]

So just a bit of feedback on this.  We had a switch die and it cause a 
temporary outage.  Initially thought it was an upstream provider, but it turned 
out to be the switch.  Very bad timing for it to happen on a Monday morning ☹.  
Back-up switch is in place and a new Cisco is being run through the paces to 
replace the original.  Very rare occurrence, in fact I can’t remember the last 
time something like this happened.  My apologies to all who were affected!

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>

[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Monday, May 08, 2017 12:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus

Nah, they are totally D-Link based.

From: Steve Jones
Sent: Monday, May 08, 2017 12:16 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Serverplus

It was a terrible timing, we sat down for a company meeting to go over the 
initial sheets at ten am, it went dead at like 10:10. I wonder if somebody 
unplugged their core linksy box


On Mon, May 8, 2017 at 12:56 PM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
First time that I can recall.  We started in November 2012.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, May 8, 2017 at 1:28 PM, Chuck McCown 
mailto:ch...@wbmfg.com>> wrote:
Very uncommon.

From: Steve Jones
Sent: Monday, May 08, 2017 11:11 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Serverplus

is it safe to assume this is uncommon?

On Mon, May 8, 2017 at 11:13 AM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
Website just came back up.

I'm on hold with the supervisors desk.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, May 8, 2017 at 12:12 PM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
Their website is down as well...


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, May 8, 2017 at 12:11 PM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
I have the same issue, glad someone else posted.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, May 8, 2017 at 11:50 AM, Steve Jones 
mailto:thatoneguyst...@gmail.com>> wrote:
Are they down, website went down, their phones are non responsive

Re: [AFMUG] ServerPlus

[Layne Sisk]

Ok, I will admit that did make me smile.

This occurrence did however make us rethink some of our emergency protocol.  In 
the past we have emailed our customers about anything service affecting 
(typically planned maintenance), but because of the switch that died we were 
not able to send an email right away.  That has never happened to us in 18 
years of business.  So in the event something like this happens again in the 
next 18 years, we will be posting updates to our Facebook page:  
https://www.facebook.com/ServerPlus365/?ref=bookmarks   If you are interested, 
please follow.  We do a lot of social media for other people and decided we 
need to do a better job of posting new things there, as well as using it for an 
emergency like this in the future.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>

[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Wednesday, May 10, 2017 12:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] ServerPlus

:)


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, May 10, 2017 at 1:02 PM, 
can...@believewireless.net<mailto:can...@believewireless.net> 
mailto:p...@believewireless.net>> wrote:
https://www.youtube.com/watch?v=dsx2vdn7gpY

On Wed, May 10, 2017 at 11:30 AM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
No that's "ServerPlus is all over, IT'S ALL OVER MAN!!!"


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, May 10, 2017 at 9:45 AM, Steve Jones 
mailto:thatoneguyst...@gmail.com>> wrote:
"It's all over at ServerPlus"
At first glance This sounded like you meant they were closing their doors

On Wed, May 10, 2017 at 7:24 AM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
It's all over at ServerPlus
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On May 9, 2017 5:12 PM, "Ben Royer" 
mailto:operati...@royell.net>> wrote:
I’d be interested in that support tree if you wouldn’t mind sending offlist?

Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net<http://www.royell.net>

From: Josh Luthman<mailto:j...@imaginenetworksllc.com>
Sent: Thursday, May 04, 2017 1:49 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] ServerPlus

If you want to tell JT to look at our support tree you're welcome to use it.  
We're Powercode as well.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, May 4, 2017 at 12:48 PM, Adam Moffett 
mailto:dmmoff...@gmail.com>> wrote:
+1 well put

-- Original Message --
From: "Chuck McCown" mailto:ch...@wbmfg.com>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: 5/4/2017 9:34:16 AM
Subject: Re: [AFMUG] ServerPlus

They are only as good as the decision tree you provide for them.

We use them for off hours and overflow.  They don’t make too many customers 
angry...
They do a very good job of acting like they are us when the customer calls, and 
then that sometimes becomes a bad thing because they are limited in what they 
can do and that is not good enough for lots of customers.  All call centers 
have these same problems.

I have worked with lots of call centers, and while I just don’t like call 
centers because they can never be as good as your own people, Server Plus is 
the best one I have worked with.

From: Steve Jones
Sent: Wednesday, May 03, 2017 10:22 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] ServerPlus

I haven't heard  more badgood thatn goodbad about these guys, but we pulled the 
trigger on these guys.
I need a nuts and bolts on dealing with these folks, from initial get good to 
ongoing get betters.

we are caveated with powercode, which may be good, may be bad. Our Customer 
Service policy is outstanding compared to most, delivery, not so much, I think 
this is the pickup we need in that department.

Any gotchas with these guys?


BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by the 
bossman.

Re: [AFMUG] ServerPlus

[Layne Sisk]

Thanks Seth.  I considered Twitter, but the % of people using Twitter is 
significantly smaller than those using FB so we wanted to cast as wide a net as 
possible.

Layne Sisk
ServerPlus
801.426.8283, ext 102

 
   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Seth Mattinen
Sent: Wednesday, May 10, 2017 1:26 PM
To: af@afmug.com
Subject: Re: [AFMUG] ServerPlus

On 5/10/17 12:16, Layne Sisk wrote:
> Ok, I will admit that did make me smile.
>
>
>
> This occurrence did however make us rethink some of our emergency 
> protocol.  In the past we have emailed our customers about anything 
> service affecting (typically planned maintenance), but because of the 
> switch that died we were not able to send an email right away.  That 
> has never happened to us in 18 years of business.  So in the event 
> something like this happens again in the next 18 years, we will be 
> posting updates to our Facebook page:
> https://www.facebook.com/ServerPlus365/?ref=bookmarks   If you are
> interested, please follow.  We do a lot of social media for other 
> people and decided we need to do a better job of posting new things 
> there, as well as using it for an emergency like this in the future.
>


Twitter, from a cell phone. Facebook is too cluttered for quick shot info IMO.

~Seth

Re: [AFMUG] Viva Entertainment

[Layne Sisk]

Well stated Adam but with one modification, Real Choice pricing includes end 
user support in the price.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Sunday, February 11, 2018 8:44 PM
To: af@afmug.com
Subject: Re: [AFMUG] Viva Entertainment

Basically with Viva you're clearing $3/month as a reseller.  The customer is 
theirs; they do billing and support.  No local channels unless you're in NYC.

Real Choice TV is earning you more like $10/month, and the customer is yours; 
you do billing and support.  You're also not tied to their MSRP price since 
you're doing billing.  If your local market can bear an additional $5/month for 
a given package then you can make $15 instead of $10 (as an example).  If I 
feel their $99 MSRP plan is worth $119 in my area then I could make $30/month 
on that.  You DO get your local channels.  You can white label it for an 
additional one time fee.

Viva has NO barrier to entry.  You email the address on their website and 
they'll have you set up same day.

Real Choice has a significant cost barrier to entry.  It's not ridiculous, but 
you do have to pay something for setup, buy a server from them, and you have to 
peer with their network.

I think if you can afford to get in with Real Choice then you have a better 
product and you will make more money on it.


-- Original Message --
From: "Al Rachide" mailto:alrach...@gmail.com>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: 2/11/2018 7:29:43 PM
Subject: Re: [AFMUG] Viva Entertainment

Looking at OTTV on TDAmeritrade, it does not look like it will survive 
financially. Is there something there that I am missing? The idea sounds great 
for our area, especially the Latino side of the equation. Does OTTV have a WISP 
re-seller plan? If so, how do we get info on that?
Thanks,
Al Rachide
Eastern Carolina Broadband


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon>

Virus-free. 
www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link>

Re: [AFMUG] Email Server

[Layne Sisk]

We have lots of ISPs that outsource email hosting to us, but we have a 
grandfathered deal and use BlueTie to provide the service.  We used to run our 
own servers and found that we could provide better service at a lower cost (and 
wa less headaches).  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt
Sent: Tuesday, February 20, 2018 9:35 AM
To: af@afmug.com
Subject: [AFMUG] Email Server

For those of you still providing your users with an email account what 
platforms are you using?

Re: [AFMUG] Email Server

[Layne Sisk]

We actually provide the support for most of the ISPs that we provide email 
hosting for so the support calls come to us and there is not an additional cost 
to most ISPs (except the per call ones).  But because our main business is 
customer support we were very picky about finding a hosted email solution that 
does NOT generate calls.  In the rare occasion when we get the calls our techs 
usually remote in and fix the issue for the customer instead of trying to talk 
them through it.  Less time, less pain, less frustration.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones
Sent: Wednesday, February 21, 2018 11:52 AM
To: af@afmug.com
Subject: Re: [AFMUG] Email Server

"Im having problems with emails getting to people quickly. I send an email to 
myself and its there immediately, but I send it to my gmail, it takes 1-3 
minutes. There is something wrong here that needs fixed, These delays are just 
too much"
"I sent some customers emails that they didnt get" "how many customers?" "350, 
also Alot of people arent getting emails from me now, and I keep seeing these 
emails about delivery fail"

On Wed, Feb 21, 2018 at 12:17 PM, Seth Mattinen 
mailto:se...@rollernet.us>> wrote:
On 2/21/18 9:46 AM, Nate Burke wrote:
"I just sent an email to my girlfriend with dinner reservations for tonight, 
but now I want to break up with her, can you delete the email that I sent her?"

"3 years ago I bought a widget, and now I want to buy it again, but I can't 
find it in my inbox, can you find it for me?"

"I just deleted all my email, but now I want it back.  Get it back now!"

None of these are configuration problems, but will all take support time, even 
to tell them "No, go away"


Do you actually tell people no though? I do, and it does signal that we expect 
our email users to be self-service and only contact us for issues with the 
tools we give them for self service.

I also never mention we have an email service to any of our customers and 
discourage the ones that do see it thinking we'll be their email support, 
because we won't and I'm upfront about that.

~Seth

Re: [AFMUG] Email Server

[Layne Sisk]

Since you can't get support on Gmail from Google there are lots of companies 
springing up that deal specifically with how to get gmail support.  Some of 
them make some pretty substantial cash.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Bill Prince
Sent: Friday, February 23, 2018 11:54 AM
To: af@afmug.com
Subject: Re: [AFMUG] Email Server

We still see a fair number of support calls from people on G/Yahoo/Hot/ mail.

Email is a dark swirling vortex of confusion.


bp


On 2/23/2018 10:48 AM, Lewis Bergman wrote:
> Maybe some kind of interpreted pressure. We stopped providing it at 
> some point and just had our installers suggest one of the free 
> services and I can't remember anyone ever having an issue with that.
> But in the end to each his own. I just never saw that it did anything 
> but cost me money. Very tiny amounts of direct income from it and 
> absolutely no net profit.

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

I have made that exact argument, to which they say "those are the rules".  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Keefe John
Sent: Friday, February 23, 2018 3:18 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

Unless you're getting a short wave most long-distance layer2 connections are 
going to be MPLS over layer3 anyways.  So how's that different than a VPN or 
GRE tunnel?

Keefe


On 2/23/2018 3:56 PM, ch...@wbmfg.com wrote:
> That is not by choice.  The content providers all have a different 
> tolerance as to how their product is piped around.  RealChoice could 
> drop it and probably ship the product over the public internet and 
> never get caught, however they risk losing channels if they ever get 
> caught.
>
> Not sure what their current deal is, when I was working with them I 
> was trying to get the programmers to allow content via VPN or VLAN 
> over VPN (silly, right)  over the public internet.  Some of them were 
> OK with it.
>
> -Original Message- From: Matt Hoppes
> Sent: Friday, February 23, 2018 2:46 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>
> RealChoice would be a great option if they would drop their private 
> line requirement.
>
>> On Feb 23, 2018, at 15:39, Clint Wiley 
>> wrote:
>>
>> Hi,
>>
>> I wanted to see if any of you are offering IPTV to your customers. If 
>> so, are any of you using either RodeoTV or RealChoice TV as the 
>> wholesale provider? Can any of you provide feedback, thoughts, 
>> experiences, etc. on either provider?
>>
>> Thanks,
>> _
>> Clint Wiley
>> Hagerstown Fiber Internet
>>

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

There are 2 types of licensing, MVPD and OTT.  MVPD is closed network only, and 
allows all content to be distributed via that closed network (all locals, all 
content on those locals).  OTT is over the open internet but does not generally 
include the ability to provide all content (some channels are available, some 
are not, some channels black out certain content).  One big difference as well 
is that OTT requires that we sign deals with huge monthly minimums, as much as 
I wish I had the cash that Google and Sony have I simply don't so we decided to 
stick with the MVPD model.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Friday, February 23, 2018 3:17 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

Well, the are all allowing all the other streamers to deliver it via the public 
internet, why not RCTV?

Does not seem fair to discriminate against the smaller companies like this.

-Original Message-
From: Clint Wiley
Sent: Friday, February 23, 2018 3:12 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

I agree that a VPN makes plenty of sense. I get why they do it but it adds an 
expense that may take me a good bit of time to recover.

Thanks,
_

Clint Wiley
Hagerstown Fiber Internet

> On Feb 23, 2018, at 4:56 PM, "ch...@wbmfg.com"  wrote:
>
> That is not by choice.  The content providers all have a different 
> tolerance as to how their product is piped around.  RealChoice could 
> drop it and probably ship the product over the public internet and 
> never get caught, however they risk losing channels if they ever get caught.
>
> Not sure what their current deal is, when I was working with them I 
> was trying to get the programmers to allow content via VPN or VLAN 
> over VPN (silly, right)  over the public internet.  Some of them were OK with 
> it.
>
> -Original Message- From: Matt Hoppes
> Sent: Friday, February 23, 2018 2:46 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>
> RealChoice would be a great option if they would drop their private 
> line requirement.
>
>> On Feb 23, 2018, at 15:39, Clint Wiley  wrote:
>>
>> Hi,
>>
>> I wanted to see if any of you are offering IPTV to your customers. If 
>> so, are any of you using either RodeoTV or RealChoice TV as the 
>> wholesale provider? Can any of you provide feedback, thoughts, 
>> experiences, etc. on either provider?
>>
>> Thanks,
>> _
>> Clint Wiley
>> Hagerstown Fiber Internet

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

We do have an OTT option for those that are interested, no locals and no DVR 
but a OTT option for the other channels which can be done via VPN.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Hoppes
Sent: Friday, February 23, 2018 3:24 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

Also. This makes real Choice an IPTV solution not an OTT solution. 

We need a cost effective OTT solution. 

> On Feb 23, 2018, at 17:18, Keefe John  wrote:
> 
> Unless you're getting a short wave most long-distance layer2 connections are 
> going to be MPLS over layer3 anyways.  So how's that different than a VPN or 
> GRE tunnel?
> 
> Keefe
> 
> 
>> On 2/23/2018 3:56 PM, ch...@wbmfg.com wrote:
>> That is not by choice.  The content providers all have a different tolerance 
>> as to how their product is piped around.  RealChoice could drop it and 
>> probably ship the product over the public internet and never get caught, 
>> however they risk losing channels if they ever get caught.
>> 
>> Not sure what their current deal is, when I was working with them I was 
>> trying to get the programmers to allow content via VPN or VLAN over VPN 
>> (silly, right)  over the public internet.  Some of them were OK with it.
>> 
>> -Original Message- From: Matt Hoppes
>> Sent: Friday, February 23, 2018 2:46 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>> 
>> RealChoice would be a great option if they would drop their private line 
>> requirement.
>> 
>>> On Feb 23, 2018, at 15:39, Clint Wiley  wrote:
>>> 
>>> Hi,
>>> 
>>> I wanted to see if any of you are offering IPTV to your customers. If so, 
>>> are any of you using either RodeoTV or RealChoice TV as the wholesale 
>>> provider? Can any of you provide feedback, thoughts, experiences, etc. on 
>>> either provider?
>>> 
>>> Thanks,
>>> _
>>> Clint Wiley
>>> Hagerstown Fiber Internet
>>> 
> 

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

We are a partner in Real Choice.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Friday, February 23, 2018 6:21 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

When you say "We", do you mean that ServerPlus has an IPTV solution?
Is this something you're reselling?


-- Original Message --
From: "Layne Sisk" 
To: "af@afmug.com" 
Sent: 2/23/2018 5:31:27 PM
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

>There are 2 types of licensing, MVPD and OTT.  MVPD is closed network 
>only, and allows all content to be distributed via that closed network 
>(all locals, all content on those locals).  OTT is over the open 
>internet but does not generally include the ability to provide all 
>content (some channels are available, some are not, some channels black 
>out certain content).  One big difference as well is that OTT requires 
>that we sign deals with huge monthly minimums, as much as I wish I had 
>the cash that Google and Sony have I simply don't so we decided to 
>stick with the MVPD model.
>
>Layne Sisk
>ServerPlus
>801.426.8283, ext 102
>
>
>
>
>
>
>-Original Message-
>From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
>Sent: Friday, February 23, 2018 3:17 PM
>To: af@afmug.com
>Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>
>Well, the are all allowing all the other streamers to deliver it via 
>the public internet, why not RCTV?
>
>Does not seem fair to discriminate against the smaller companies like 
>this.
>
>-Original Message-
>From: Clint Wiley
>Sent: Friday, February 23, 2018 3:12 PM
>To: af@afmug.com
>Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>
>I agree that a VPN makes plenty of sense. I get why they do it but it 
>adds an expense that may take me a good bit of time to recover.
>
>Thanks,
>_
>
>Clint Wiley
>Hagerstown Fiber Internet
>
>>On Feb 23, 2018, at 4:56 PM, "ch...@wbmfg.com" 
>>wrote:
>>
>>That is not by choice.  The content providers all have a different 
>>tolerance as to how their product is piped around.  RealChoice could 
>>drop it and probably ship the product over the public internet and 
>>never get caught, however they risk losing channels if they ever get 
>>caught.
>>
>>Not sure what their current deal is, when I was working with them I 
>>was trying to get the programmers to allow content via VPN or VLAN 
>>over VPN (silly, right)  over the public internet.  Some of them were 
>>OK with it.
>>
>>-Original Message- From: Matt Hoppes
>>Sent: Friday, February 23, 2018 2:46 PM
>>To: af@afmug.com
>>Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
>>
>>RealChoice would be a great option if they would drop their private 
>>line requirement.
>>
>>>On Feb 23, 2018, at 15:39, Clint Wiley 
>>>wrote:
>>>
>>>Hi,
>>>
>>>I wanted to see if any of you are offering IPTV to your customers. If 
>>>so, are any of you using either RodeoTV or RealChoice TV as the 
>>>wholesale provider? Can any of you provide feedback, thoughts, 
>>>experiences, etc. on either provider?
>>>
>>>Thanks,
>>>_
>>>Clint Wiley
>>>Hagerstown Fiber Internet

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

When they do you won’t be able to resell it, they will just sell it to your 
customers and you won’t make anything.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
Sent: Friday, February 23, 2018 6:40 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

That's how technology is.

Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not going to 
find something you can sell that's going to have a full line-up.


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Clint Wiley" 
mailto:cl...@hagerstownfiber.com>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Friday, February 23, 2018 6:01:32 PM
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

That’s actually a good point. This is a rapidly moving area. I don’t want to 
choose the wrong technology/solution.
Thanks,
_
Clint Wiley
Hagerstown Fiber Internet


On Feb 23, 2018, at 6:23 PM, Mike Hammett 
mailto:af...@ics-il.net>> wrote:
The statement of the week...


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Matt Hoppes" 
mailto:mattli...@rivervalleyinternet.net>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Friday, February 23, 2018 5:04:40 PM
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
Maybe. Time will tell.

On Feb 23, 2018, at 17:46, Mike Hammett 
mailto:af...@ics-il.net>> wrote:
I think those that go over the public Internet don't have nearly the same 
lineup.


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
___

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

Chuck,
  We should talk.  We have so many more connection points now it is pretty 
easy and cheap to connect to us.  Most connections now are between $100 and 
$600.

-Layne
Sent from my iPhone, so please excuse any misspelled words or embarrassing 
auto-corrects!

On Feb 24, 2018, at 12:29 PM, "ch...@wbmfg.com<mailto:ch...@wbmfg.com>" 
mailto:ch...@wbmfg.com>> wrote:

Layne, what is the real world chance of anyone discovering that you are 
transporting to one of use via VPN?

I think the chance is low.
Then if discovered, what is the chance that the programmers will care?

When I was working with Dallas, I had quite a few of them agreeing to the VPN 
method.

How about this,  you sell to me, I take delivery in a data center very close to 
you.

Then what I do to transport to the edge server is my business... right....?

From: Layne Sisk
Sent: Friday, February 23, 2018 10:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

When they do you won’t be able to resell it, they will just sell it to your 
customers and you won’t make anything.

Layne Sisk
ServerPlus
801.426.8283, ext 102
<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
   

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
Sent: Friday, February 23, 2018 6:40 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

That's how technology is.

Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not going to 
find something you can sell that's going to have a full line-up.


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Clint Wiley" 
To: af@afmug.com
Sent: Friday, February 23, 2018 6:01:32 PM
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

That’s actually a good point. This is a rapidly moving area. I don’t want to 
choose the wrong technology/solution.
Thanks,
_
Clint Wiley
Hagerstown Fiber Internet


On Feb 23, 2018, at 6:23 PM, Mike Hammett  wrote:
The statement of the week...


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Matt Hoppes" 
To: af@afmug.com
Sent: Friday, February 23, 2018 5:04:40 PM
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV
Maybe. Time will tell.

On Feb 23, 2018, at 17:46, Mike Hammett  wrote:
I think those that go over the public Internet don't have nearly the same 
lineup.


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinic

Re: [AFMUG] RodeoTV vs. RealChoice TV

[Layne Sisk]

Watch for a promo coming from Fusion this month :)

-Layne
Sent from my iPhone, so please excuse any misspelled words or embarrassing 
auto-corrects!

On Feb 25, 2018, at 12:06 PM, Matt Hoppes 
mailto:mattli...@rivervalleyinternet.net>> 
wrote:

  How are people getting direct fiber feeds for $100/month?

Clearly I need to stop by your booth and see what has changed since we last 
talked.

On Feb 25, 2018, at 13:43, Layne Sisk 
mailto:la...@serverplus.com>> wrote:

Chuck,
  We should talk.  We have so many more connection points now it is pretty 
easy and cheap to connect to us.  Most connections now are between $100 and 
$600.

-Layne
Sent from my iPhone, so please excuse any misspelled words or embarrassing 
auto-corrects!

On Feb 24, 2018, at 12:29 PM, "ch...@wbmfg.com<mailto:ch...@wbmfg.com>" 
mailto:ch...@wbmfg.com>> wrote:

Layne, what is the real world chance of anyone discovering that you are 
transporting to one of use via VPN?

I think the chance is low.
Then if discovered, what is the chance that the programmers will care?

When I was working with Dallas, I had quite a few of them agreeing to the VPN 
method.

How about this,  you sell to me, I take delivery in a data center very close to 
you.

Then what I do to transport to the edge server is my business... right?

From: Layne Sisk
Sent: Friday, February 23, 2018 10:19 PM
To: af@afmug.com
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

When they do you won’t be able to resell it, they will just sell it to your 
customers and you won’t make anything.

Layne Sisk
ServerPlus
801.426.8283, ext 102
<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
   

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett
Sent: Friday, February 23, 2018 6:40 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

That's how technology is.

Until DirecTV, Google, Sony, etc. get full line-ups OTT, you're not going to 
find something you can sell that's going to have a full line-up.


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Clint Wiley" 
To: af@afmug.com
Sent: Friday, February 23, 2018 6:01:32 PM
Subject: Re: [AFMUG] RodeoTV vs. RealChoice TV

That’s actually a good point. This is a rapidly moving area. I don’t want to 
choose the wrong technology/solution.
Thanks,
_
Clint Wiley
Hagerstown Fiber Internet


On Feb 23, 2018, at 6:23 PM, Mike Hammett  wrote:
The statement of the week...


-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Matt Hoppes" 
To: af@afmug.com
Sent: Friday, February 23, 2018 5:04:40 PM
Subject: Re: [AFMUG] RodeoTV vs. RealCh

Re: [AFMUG] Serverplus

[Layne Sisk]

I would like to share some solid stats with the group.  Please see those below. 
 The comment about a decline is hard to address without looking at stats.  Kind 
of like the user that calls you and vaguely  says “My internet seems slow” when 
you have stats that show they are getting more than they are paying for.  We 
have hired a number of new people recently because we have grown and have added 
a new office but as Justin said this is a slow time of the year so we also took 
advantage of this time to get rid of some of our weaker performers.  Here are 
the company wide stats for the past week with some comments about them, I would 
stack these up against any call center in the world.  Sorry if I come on 
strong, but as you all know this is my baby and I care a lot about it just like 
you do about your networks.  I know we are not perfect, out of 6000 calls I am 
sure we made a mistake or two and I am happy to address any individual issue 
directly, but I am pretty proud of what we do.


OFFICE STATS









SP

GOAL

Comment

AVERAGE TALK TIME









0:11:05

0:10:00

Down from over 13 min 2 months ago

  TOTAL TALK TIME VS SCHEDULED









69.94%

80%

This is agent utilization

SURVEY SCORE









91.66%

95%

91.66% of callers would recommend the service That  is a number any company 
would kill for

SURVEY TAKEN









20.57%

20%

A full 20% of callers responded to our survey, that number is unheard of

TECH ESCALATION









39.31%

20%

Higher escalation percentage this week because of the storms and significant 
network outages

ESCALATION APPROVAL TIME









0:11:47

0:10:00

Down from over 30 min 4 months ago

QA SCORE









92.05%

95%

Happy to share our QA form with anyone who would like to see it












































COMPANY STATS









SP

GOAL



















CALL WAIT TIME









0:01:52

2:00

Less than 2 min wait time even though our SLA is less than 3

BILLABLE CALLS









6112

10,000

Reflection of the slow season

















ABANDONED TIME









0.37

2:00

Outage recordings cause people to hang up once they hear the recording

































CALLS TAKEN PER HOUR









4.10

5.45

This is calls answered per worked hour



















Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones
Sent: Friday, March 09, 2018 10:30 PM
To: af@afmug.com
Subject: [AFMUG] Serverplus

Has anyone noted a consistent decline in quality with these guys, and a large 
number of different tech names in their tickets?
Its almost looking like they outsourced their outsourcing.

Re: [AFMUG] Serverplus

[Layne Sisk]

I have 2 of them from Utah.

Juab-  in Utah it is Jew-ab
Tooele- in Utah it is To-ill-a

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af  On Behalf Of Jay Weekley
Sent: Wednesday, March 28, 2018 12:50 PM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus

It's a real town in Alabama by the way.

Jay Weekley wrote:
> Anyone want to guess how you pronounce Ewtah?
>
> CBB - Jay Fuller wrote:
>> Arab
>> Mobile
>> just to name a few...
>>
>> - Original Message -
>> *From:* Josh Luthman <mailto:j...@imaginenetworksllc.com>
>> *To:* af@afmug.com <mailto:af@afmug.com>
>> *Sent:* Monday, March 26, 2018 9:17 AM
>> *Subject:* Re: [AFMUG] Serverplus
>>
>> Here in Ohio it's very easy to know you're not from this neck of
>> the woods (probably western third of the state)...
>>
>> It's Russia, not Russia.
>> It's Piqua, not Piqua.
>> It's Houston, not Houston.
>> It's Rio Grande, not Rio Grande.
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>> On Sun, Mar 25, 2018 at 5:33 PM, CBB - Jay Fuller
>> mailto:par...@cyberbroadband.net>>
>> wrote:
>>
>> I would certainly disagree with that.  If someone does not
>> know how to pronounce our community names it would 100% tick
>> me off and clue me into knowing whomever I'm talking to is not
>> here...
>>
>> - Original Message -
>> *From:* Lewis Bergman <mailto:lewis.berg...@gmail.com>
>> *To:* af@afmug.com <mailto:af@afmug.com>
>> *Sent:* Sunday, March 25, 2018 5:32 AM
>> *Subject:* Re: [AFMUG] Serverplus
>>
>> I would say that if you want local pronunciations of words
>> you should run your open tech support.
>>
>> I don't think most people care. They are normally happy
>> just to have someone speak English that they can
>> understand. Until you get about 8000 subs I doubt you can
>> do it anywhere close to the cost that Lane can.
>>
>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds
>> mailto:j...@kyneticwifi.com>> wrote:
>>
>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>> <https://www.youtube.com/watch?v=GyJXDdlD4jQ>
>>
>> "IN-DE GO" :)
>>
>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes
>> > <mailto:mattli...@rivervalleyinternet.net>> wrote:
>>
>> It’s In Di Go. Like the color. Not In Dee Go. Like
>> a butchered version of the six fingered man.
>>
>> On Mar 14, 2018, at 04:27, Josh Reynolds
>> > <mailto:j...@kyneticwifi.com>> wrote:
>>
>>> That's how it's pronounced...
>>>
>>> Maybe a regional thing?
>>>
>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes"
>>> >> <mailto:mattli...@rivervalleyinternet.net>> wrote:
>>>
>>> GTC does this too. I don’t know why it’s so
>>> hard.
>>>
>>> The company I used to work for was “Indigo
>>> Wireless”. They always say In Dee Go.
>>>
>>> On Mar 11, 2018, at 14:50, Sterling Jacobson
>>> >> <mailto:sterl...@avative.net>> wrote:
>>>
>>>> They are working well for us, and I have a
>>>> horrible generic support DT, lol!
>>>>
>>>> I have had zero complaints from my customers
>>>> so far this year, so I think they are doing
>>>> well.
>>>>
>>>> The only feedback I’ve had is customers hear
>>>> our company name pronounced five different
>>>> ways, even though the DT instructs the
>>>> proper pronunciation.
>>>>
>>>&

Re: [AFMUG] OT: IM Services

[Layne Sisk]

We have been using RIOT, it works much like Slack but doesn’t cost an arm and a 
leg to get the one function we needed (Active Directory).

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af  On Behalf Of Steve Jones
Sent: Saturday, April 14, 2018 9:25 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT: IM Services

I rhought it was eol, but still there good for talking to the kid though when 
hes upstairs, fun video

On Sat, Apr 14, 2018, 1:56 PM Mike Hammett 
mailto:af...@ics-il.net>> wrote:
The app is dog shit and only getting worse.



-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Steve Jones" 
mailto:thatoneguyst...@gmail.com>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Friday, April 13, 2018 10:14:03 PM
Subject: Re: [AFMUG] OT: IM Services
i use hangouts to communicate with my boy, its handy

On Fri, Apr 13, 2018 at 9:04 PM, Brian Webster 
mailto:i...@wirelessmapping.com>> wrote:

One to consider is Google Voice.

You sign up for a free phone number account but it also has a chat client. Can 
be app based on the phone or browser based as well. One nice feature of the 
Google Voice chat is that you can also be texting/chatting with mobile users 
just like texting between phones. Make conversations, with those in the office 
easier because they don't have to use their phone, they can be on the computer 
using a full keyboard. Supports full MMS, pictures, hyperlinks etc. There is a 
chrome plugin as well. Side benefit is that is have the voice/phone features 
including voicemail and voicemail to text transcription, call screening and 
call forwarding based on rules or no answer conditions.

Still is the evil empire and them tracking al that you do so there is that 
drawback

https://voice.google.com


Thank You,
Brian Webster
www.wirelessmapping.com<http://www.wirelessmapping.com>
www.Broadband-Mapping.com<http://www.Broadband-Mapping.com>


-Original Message-
From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Nate Burke
Sent: Thursday, April 12, 2018 3:26 PM
To: Animal Farm
Subject: [AFMUG] OT: IM Services

With the demise of AIM, and not being on any social media sites, what's 
available for Instant messaging apps these days?  Basically so I can send the 
boss Hyperlinks without having to do everything through email
while we're on an intercom call.It looks like Trillian.im offers a
service that is ad free for $2/user/mo  But I thought I saw that there was a 
$10 minimum somewhere.

Nate

Re: [AFMUG] Trouble/Support Ticketing

[Layne Sisk]

Hit me up if you want some info on IssueTracker.  It is what we used internally 
and we do license it (or give it away free for the companies we support).  It 
has full integration with Zendesk, Powercode, Sonar, UBO, and has pretty good 
integration available with SalesForce and Sugar CRM.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af  On Behalf Of Tim Reichhart
Sent: Thursday, April 19, 2018 9:18 AM
To: af@afmug.com
Subject: Re: [AFMUG] Trouble/Support Ticketing

The company I used to work for had custom ticketing that would intergrate into 
powercode I believe it was all done with API so if any of these open source 
ticket software have API you should be able to put it into your billing sytstem 
if the system have API.

Tim





-Original Message-
From: "Matt Hoppes" 
mailto:mattli...@rivervalleyinternet.net>>
To: af@afmug.com<mailto:af@afmug.com>
Date: 04/19/18 08:48
Subject: Re: [AFMUG] Trouble/Support Ticketing
Well and they're in is the problem. There is no link between Zendesk and power 
code other than the customer name and email address. But not finding a perfect 
solution in a billing system this is the solution we have thus far. At least it 
aggregates all means of communication into one ticket system that we can use 
internally

On Apr 19, 2018, at 08:33, Gino A. Villarini 
mailto:g...@aeronetpr.com>> wrote:
Nice, but how do you integrate it with the customer info you need to have on 
hand?

From: Af mailto:af-boun...@afmug.com>> on behalf of Matt 
Hoppes 
mailto:mattli...@rivervalleyinternet.net>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Thursday, April 19, 2018 at 8:20 AM
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Subject: Re: [AFMUG] Trouble/Support Ticketing


Check out Zendesk it will integrate with many things. We have Zendesk 
integrated with our text messages and Facebook page.

The only thing in power code or call logs when someone calls in but there's no 
reason you couldn't create a new ticket in Zendesk and link it to the customers 
email address. You can create a new account in Zendesk for the customer if you 
need to, or if they've ever emailed in before they will already have an account.




Gino A. Villarini

President

Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968



On Apr 19, 2018, at 07:50, Darin Steffl 
mailto:darin.ste...@mnwifi.com>> wrote:
I'm afraid of having too many places for tickets so we're trying to decide on 
one place. I don't want email tickets in zendesk, phone call tickets in Azotel, 
texts in zipwhip, and Facebook messages on Facebook.

I'd really love an easy way (doesn't need to be free) to combine all our 
support methods into one spot so we don't lose or forget things.

On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes 
mailto:mattli...@rivervalleyinternet.net>> 
wrote:
You can open a ticket in Zendesk.

Do you mean open a ticket the customer can refer to or for you to track?  I 
guess you could do either.

We sometimes open tickets in zendesk to email the customer. Really your 
billing/CRM system should be handling phone support tickets and linking them to 
the account.

On Apr 19, 2018, at 05:18, Darin Steffl 
mailto:darin.ste...@mnwifi.com>> wrote:
I am having trouble finding a ticket system that is also good for people who 
call in. Most seem like you need a customer to email in to create a ticket. It 
seems harder to manually enter a ticket for those who call us.

Am I overlooking something obvious on zendesk for this? I don't need it 
integrated into my phone system, just an easy way to create a ticket when 
someone calls in.

On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) 
mailto:li...@packetflux.com>> wrote:
What is everyone using for support tickets nowadays?  I've about had it with 
our system.

--
Forrest Christian CEO, PacketFlux Technologies, Inc.
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
forre...@imach.com<mailto:forre...@imach.com> | 
http://www.packetflux.com<http://www.packetflux.com/>
[https://s3.amazonaws.com/images.wisestamp.com/icons/linkedin.png]<http://www.linkedin.com/in/fwchristian>
 [https://s3.amazonaws.com/images.wisestamp.com/icons/facebook.png] 
<http://facebook.com/packetflux>  
[https://s3.amazonaws.com/images.wisestamp.com/icons/twitter.png] 
<http://twitter.com/@packetflux>

Re: [AFMUG] Trouble/Support Ticketing

[Layne Sisk]

A couple of the features that I think make it appealing:


  1.  Decision Tree process
  2.  Built in tools like the Router emulators
  3.  The ability to have a customer text in a picture and have it attached to 
the ticket
  4.  Ability to assign to not only individuals but also to groups
  5.  The integration with Asterisk to have call recordings attached to tickets
  6.  Automatic assignment of escalations to the appropriate department based 
on the issue.

Powercode and Sonar’s are great, but IssueTracker just has things built very 
specifically for customer service.  PC and Sonar have been very helpful in 
building integrations so it is basically seamless between IssueTracker or 
either of those systems.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af  On Behalf Of Adam Moffett
Sent: Thursday, April 19, 2018 12:47 PM
To: af@afmug.com
Subject: Re: [AFMUG] Trouble/Support Ticketing

Layne,

If it's something you're able to discuss on list, can you summarize what 
advantages IssueTracker would give us over the built in ticketing in Powercode 
or Sonar?

Thanks,
Adam


-- Original Message --
From: "Layne Sisk" mailto:la...@serverplus.com>>
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Sent: 4/19/2018 1:39:05 PM
Subject: Re: [AFMUG] Trouble/Support Ticketing

Hit me up if you want some info on IssueTracker.  It is what we used internally 
and we do license it (or give it away free for the companies we support).  It 
has full integration with Zendesk, Powercode, Sonar, UBO, and has pretty good 
integration available with SalesForce and Sugar CRM.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Tim 
Reichhart
Sent: Thursday, April 19, 2018 9:18 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

The company I used to work for had custom ticketing that would intergrate into 
powercode I believe it was all done with API so if any of these open source 
ticket software have API you should be able to put it into your billing sytstem 
if the system have API.

Tim





-Original Message-
From: "Matt Hoppes" 
mailto:mattli...@rivervalleyinternet.net>>
To: af@afmug.com<mailto:af@afmug.com>
Date: 04/19/18 08:48
Subject: Re: [AFMUG] Trouble/Support Ticketing
Well and they're in is the problem. There is no link between Zendesk and power 
code other than the customer name and email address. But not finding a perfect 
solution in a billing system this is the solution we have thus far. At least it 
aggregates all means of communication into one ticket system that we can use 
internally

On Apr 19, 2018, at 08:33, Gino A. Villarini 
mailto:g...@aeronetpr.com>> wrote:
Nice, but how do you integrate it with the customer info you need to have on 
hand?

From: Af mailto:af-boun...@afmug.com>> on behalf of Matt 
Hoppes 
mailto:mattli...@rivervalleyinternet.net>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Thursday, April 19, 2018 at 8:20 AM
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Subject: Re: [AFMUG] Trouble/Support Ticketing

Check out Zendesk it will integrate with many things. We have Zendesk 
integrated with our text messages and Facebook page.

The only thing in power code or call logs when someone calls in but there's no 
reason you couldn't create a new ticket in Zendesk and link it to the customers 
email address. You can create a new account in Zendesk for the customer if you 
need to, or if they've ever emailed in before they will already have an account.




Gino A. Villarini

President

Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968



On Apr 19, 2018, at 07:50, Darin Steffl 
mailto:darin.ste...@mnwifi.com>> wrote:
I'm afraid of having too many places for tickets so we're trying to decide on 
one place. I don't want email tickets in zendesk, phone call tickets in Azotel, 
texts in zipwhip, and Facebook messages on Facebook.

I'd really love an easy way (doesn't need to be free) to combine all our 
support methods into one spot so we don't lose or forget things.

On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes 
mailto:mattli...@rivervalleyinternet.net>> 
wro

Re: [AFMUG] Trouble/Support Ticketing

[Layne Sisk]

It is, we wrote it entirely inhouse


Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af  On Behalf Of Keefe John
Sent: Saturday, April 21, 2018 11:17 AM
To: af@afmug.com
Subject: Re: [AFMUG] Trouble/Support Ticketing

Is issuetracker your own product?

Keefe
On April 19, 2018 1:47:07 PM CDT, Adam Moffett 
mailto:dmmoff...@gmail.com>> wrote:
Layne,

If it's something you're able to discuss on list, can you summarize what 
advantages IssueTracker would give us over the built in ticketing in Powercode 
or Sonar?

Thanks,
Adam


-- Original Message --
From: "Layne Sisk" mailto:la...@serverplus.com>>
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Sent: 4/19/2018 1:39:05 PM
Subject: Re: [AFMUG] Trouble/Support Ticketing

Hit me up if you want some info on IssueTracker.  It is what we used internally 
and we do license it (or give it away free for the companies we support).  It 
has full integration with Zendesk, Powercode, Sonar, UBO, and has pretty good 
integration available with SalesForce and Sugar CRM.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Tim 
Reichhart
Sent: Thursday, April 19, 2018 9:18 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

The company I used to work for had custom ticketing that would intergrate into 
powercode I believe it was all done with API so if any of these open source 
ticket software have API you should be able to put it into your billing sytstem 
if the system have API.

Tim





-Original Message-
From: "Matt Hoppes" 
mailto:mattli...@rivervalleyinternet.net>>
To: af@afmug.com<mailto:af@afmug.com>
Date: 04/19/18 08:48
Subject: Re: [AFMUG] Trouble/Support Ticketing
Well and they're in is the problem. There is no link between Zendesk and power 
code other than the customer name and email address. But not finding a perfect 
solution in a billing system this is the solution we have thus far. At least it 
aggregates all means of communication into one ticket system that we can use 
internally

On Apr 19, 2018, at 08:33, Gino A. Villarini 
mailto:g...@aeronetpr.com>> wrote:
Nice, but how do you integrate it with the customer info you need to have on 
hand?

From: Af mailto:af-boun...@afmug.com>> on behalf of Matt 
Hoppes 
mailto:mattli...@rivervalleyinternet.net>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Thursday, April 19, 2018 at 8:20 AM
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Subject: Re: [AFMUG] Trouble/Support Ticketing

Check out Zendesk it will integrate with many things. We have Zendesk 
integrated with our text messages and Facebook page.

The only thing in power code or call logs when someone calls in but there's no 
reason you couldn't create a new ticket in Zendesk and link it to the customers 
email address. You can create a new account in Zendesk for the customer if you 
need to, or if they've ever emailed in before they will already have an account.




Gino A. Villarini

President

Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968



On Apr 19, 2018, at 07:50, Darin Steffl 
mailto:darin.ste...@mnwifi.com>> wrote:
I'm afraid of having too many places for tickets so we're trying to decide on 
one place. I don't want email tickets in zendesk, phone call tickets in Azotel, 
texts in zipwhip, and Facebook messages on Facebook.

I'd really love an easy way (doesn't need to be free) to combine all our 
support methods into one spot so we don't lose or forget things.

On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes 
mailto:mattli...@rivervalleyinternet.net>> 
wrote:
You can open a ticket in Zendesk.

Do you mean open a ticket the customer can refer to or for you to track?  I 
guess you could do either.

We sometimes open tickets in zendesk to email the customer. Really your 
billing/CRM system should be handling phone support tickets and linking them to 
the account.

On Apr 19, 2018, at 05:18, Darin Steffl 
mailto:darin.ste...@mnwifi.com>> wrote:
I am having trouble finding a ticket system that is also good for people who 
call in. Most seem like you need a customer to email in to create a ticket. I

Re: [AFMUG] Trouble/Support Ticketing

[Layne Sisk]

We don’t really market it, although we have been thinking we should.  It is our 
own product written inhouse and we think it is pretty cool 😊

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af  On Behalf Of Gino A. Villarini
Sent: Saturday, April 21, 2018 5:24 PM
To: af@afmug.com
Subject: Re: [AFMUG] Trouble/Support Ticketing

Website?

From: Af mailto:af-boun...@afmug.com>> on behalf of 
"Layne com>" mailto:la...@serverplus.com>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Friday, April 20, 2018 at 7:18 PM
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Subject: Re: [AFMUG] Trouble/Support Ticketing

A couple of the features that I think make it appealing:


  1.  Decision Tree process
  2.  Built in tools like the Router emulators
  3.  The ability to have a customer text in a picture and have it attached to 
the ticket
  4.  Ability to assign to not only individuals but also to groups
  5.  The integration with Asterisk to have call recordings attached to tickets
  6.  Automatic assignment of escalations to the appropriate department based 
on the issue.

Powercode and Sonar’s are great, but IssueTracker just has things built very 
specifically for customer service.  PC and Sonar have been very helpful in 
building integrations so it is basically seamless between IssueTracker or 
either of those systems.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Adam 
Moffett
Sent: Thursday, April 19, 2018 12:47 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

Layne,

If it's something you're able to discuss on list, can you summarize what 
advantages IssueTracker would give us over the built in ticketing in Powercode 
or Sonar?

Thanks,
Adam





Gino A. Villarini

President

Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968


[cid:image005.png@01D3D9B9.1B6F9130]
-- Original Message --
From: "Layne Sisk" mailto:la...@serverplus.com>>
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Sent: 4/19/2018 1:39:05 PM
Subject: Re: [AFMUG] Trouble/Support Ticketing

Hit me up if you want some info on IssueTracker.  It is what we used internally 
and we do license it (or give it away free for the companies we support).  It 
has full integration with Zendesk, Powercode, Sonar, UBO, and has pretty good 
integration available with SalesForce and Sugar CRM.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Tim 
Reichhart
Sent: Thursday, April 19, 2018 9:18 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

The company I used to work for had custom ticketing that would intergrate into 
powercode I believe it was all done with API so if any of these open source 
ticket software have API you should be able to put it into your billing sytstem 
if the system have API.

Tim





-Original Message-
From: "Matt Hoppes" 
mailto:mattli...@rivervalleyinternet.net>>
To: af@afmug.com<mailto:af@afmug.com>
Date: 04/19/18 08:48
Subject: Re: [AFMUG] Trouble/Support Ticketing
Well and they're in is the problem. There is no link between Zendesk and power 
code other than the customer name and email address. But not finding a perfect 
solution in a billing system this is the solution we have thus far. At least it 
aggregates all means of communication into one ticket system that we can use 
internally

On Apr 19, 2018, at 08:33, Gino A. Villarini 
mailto:g...@aeronetpr.com>> wrote:
Nice, but how do you integrate it with the customer info you need to have on 
hand?

From: Af mailto:af-boun...@afmug.com>> on behalf of Matt 
Hoppes 
mailto:mattli...@rivervalleyinternet.net>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Thursday, April 19, 2018 at 8:20 AM
To: "af@afmug.com<mailto:af@afmug.com>" mai

Re: [AFMUG] Trouble/Support Ticketing

[Layne Sisk]

I will have Dallin reach out to you to give you some details and a demo account 
if you would like it.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af  On Behalf Of Gino A. Villarini
Sent: Sunday, April 22, 2018 3:22 AM
To: af@afmug.com
Subject: Re: [AFMUG] Trouble/Support Ticketing

Any screenshots ?

From: Af mailto:af-boun...@afmug.com>> on behalf of 
"Layne com>" mailto:la...@serverplus.com>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Saturday, April 21, 2018 at 11:38 PM
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Subject: Re: [AFMUG] Trouble/Support Ticketing

We don’t really market it, although we have been thinking we should.  It is our 
own product written inhouse and we think it is pretty cool 😊

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Gino 
A. Villarini
Sent: Saturday, April 21, 2018 5:24 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

Website?

From: Af mailto:af-boun...@afmug.com>> on behalf of 
"Layne com>" mailto:la...@serverplus.com>>
Reply-To: "af@afmug.com<mailto:af@afmug.com>" 
mailto:af@afmug.com>>
Date: Friday, April 20, 2018 at 7:18 PM
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Subject: Re: [AFMUG] Trouble/Support Ticketing

A couple of the features that I think make it appealing:


  1.  Decision Tree process
  2.  Built in tools like the Router emulators
  3.  The ability to have a customer text in a picture and have it attached to 
the ticket
  4.  Ability to assign to not only individuals but also to groups
  5.  The integration with Asterisk to have call recordings attached to tickets
  6.  Automatic assignment of escalations to the appropriate department based 
on the issue.

Powercode and Sonar’s are great, but IssueTracker just has things built very 
specifically for customer service.  PC and Sonar have been very helpful in 
building integrations so it is basically seamless between IssueTracker or 
either of those systems.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Adam 
Moffett
Sent: Thursday, April 19, 2018 12:47 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

Layne,

If it's something you're able to discuss on list, can you summarize what 
advantages IssueTracker would give us over the built in ticketing in Powercode 
or Sonar?

Thanks,
Adam





Gino A. Villarini

President

Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968


[cid:image005.png@01D3DAED.28A73F30]



Gino A. Villarini

President

Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968


[cid:image005.png@01D3DAED.28A73F30]
-- Original Message --
From: "Layne Sisk" mailto:la...@serverplus.com>>
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Sent: 4/19/2018 1:39:05 PM
Subject: Re: [AFMUG] Trouble/Support Ticketing

Hit me up if you want some info on IssueTracker.  It is what we used internally 
and we do license it (or give it away free for the companies we support).  It 
has full integration with Zendesk, Powercode, Sonar, UBO, and has pretty good 
integration available with SalesForce and Sugar CRM.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af mailto:af-boun...@afmug.com>> On Behalf Of Tim 
Reichhart
Sent: Thursday, April 19, 2018 9:18 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Trouble/Support Ticketing

The company I used to work for had custom ticketing that would intergrate into 
powercode I believe it was all done with API so if any of these open source 
ticket softwar

Re: [AFMUG] After Hours Tech Support

[Layne Sisk]

Matt,
Hit me offlist if you want some info.  We do a ton of this!

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af  On Behalf Of Matt
Sent: Wednesday, April 25, 2018 5:40 PM
To: af@afmug.com
Subject: [AFMUG] After Hours Tech Support

How or what do you pay an employee to either answer phone calls or return 
voicemails after hours or on weekends?

Re: [AFMUG] average number of calls a day

[Layne Sisk]

Are you speaking of support/customer service calls?  If so you should be 
between 8-16 calls per day.  Average per day call volume for the ISPs we 
support is typically between 1 and 2 % of the subscriber base.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>

[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller
Sent: Wednesday, May 17, 2017 12:06 PM
To: memb...@wispa.org; af@afmug.com
Subject: [AFMUG] average number of calls a day


we're about 800 customers
how many calls on average should we be getting a day?
we have a few network problems right now but i think we are seeing 25-40
planning for staff adjustments...

Re: [AFMUG] kodi?

[Layne Sisk]

Kodi is the Napster of video in my mind.  Not sure if their enabling of illegal 
content will get them in trouble or not, but I think they are going to be 
required to attempt to control it.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>

[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Kurt Fankhauser
Sent: Friday, May 26, 2017 2:53 PM
To: af@afmug.com
Subject: Re: [AFMUG] kodi?

Who is paying for all this bandwidth that the *servers* are providing for 
"ill-legitimate" content?

On Fri, May 26, 2017 at 3:44 PM, Mark - Myakka Technologies 
mailto:m...@mailmt.com>> wrote:
Mark,

Here is the link I was talking about

http://blog.skystreamx.com/fix-kodi-buffering/

--
Best regards,
Markmailto:m...@mailmt.com

Myakka Technologies, Inc.
www.MyakkaTech.com<http://www.MyakkaTech.com>

Proud Sponsor of the Myakka City Relay For Life
http://www.RelayForLife.org/MyakkaCityFL

Please Donate at Please Donate at http://www.myakkatech.com/RFL.html
--

Thursday, May 25, 2017, 10:52:39 PM, you wrote:

Kurt,

I read somewhere that kodi needs about 10-15meg connection to work correctly.  
Not sure if that was for live tv or everything.  Think I have the article 
bookmarked at the office.  I'll check in the morning and post it if I find it.

--
Best regards,
Markmailto:m...@mailmt.com

Myakka Technologies, Inc.
www.MyakkaTech.com<http://www.MyakkaTech.com>

Proud Sponsor of the Myakka City Relay For Life
http://www.RelayForLife.org/MyakkaCityFL

Please Donate at Please Donate at http://www.myakkatech.com/RFL.html
--

Thursday, May 25, 2017, 12:50:45 PM, you wrote:

I am getting more and more calls every week from clients saying that their 
"streaming isn't working." Upon investigating each one of these cases the 
customer always has purchased a "jailbroken" firestick loaded with KODI and 
they are expecting to watch all kinds of movies for free. From what I can tell 
this is very un-reliable compared to just paying for Netflix. Sometimes the 
streams work and sometimes they don't. I basically have been telling customers 
that what their doing is no different than the old satellite days where people 
put the hacked cards into their set top boxes and get all the satellite 
channels for free. But those cards were always getting "zapped" and you were 
constantly having to get new cards and re-program cards so your spending so 
much time dealing with the "un-reliable' TV watching experience that it would 
have just been cheaper to pay for the service legally in the first place. My 
solution for these customers has been to just tell them to pay $10 for Netflix 
and be done with it.
On Thu, May 25, 2017 at 11:02 AM, CBB - Jay Fuller <
par...@cyberbroadband.net<mailto:par...@cyberbroadband.net>> wrote:



haven't been able to reach him yet.

- Original Message -
From: Jeremy<mailto:jeremysmi...@gmail.com>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Thursday, May 25, 2017 9:26 AM
Subject: Re: [AFMUG] kodi?

Why don't you ask him?

On Thu, May 25, 2017 at 8:21 AM, CBB - Jay Fuller 
mailto:par...@cyberbroadband.net>> wrote:



out of the 250 or so "warnings" received through this morning, about 80% appear 
to be tv shows and random episodes of such tv shows.  that is why i was 
thinking kodi.  perhaps he browsed around just to see what would work and what 
wouldn't.  i've never played with kodi but if this guy has this volume of 
entertainment on his hard drive i would be surprised and would say he has no 
life.  plus he has been a customer for a while - he isn't anyone new :)


- Original Message -
From: Tim Reichhart<mailto:timreichh...@hometowncable.net>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Thursday, May 25, 2017 9:18 AM
Subject: Re: [AFMUG] kodi?

with kodi you can download/add on for like utorrent to download movies or you 
can also download exodus.


-Original Message-
From: "Joe Novak" mailto:jno...@lrcomm.com>>
To: af@afmug.com<mailto:af@afmug.com>
Date: 05/25/17 10:14 AM
Subject: Re: [AFMUG] kodi?

To be honest, unless he is using some odd P2P addon for Kodi it's unlikely. 
Most of the addons comb the net for the videos and aggregate the links for you 
to watch on Kodi - which means your not sharing it back. Some kind of popcorn 
time variant which is built on bittorrent is more likely, but I don't know if 
any of those still exist.


Joe


On Thu, May 25, 2017 at 9:09 AM, CBB - Jay Fuller 
mailto:par...@cyberbroadband.net>> wrote:



we have a customer who literally has gotten no fewer than 150 complaints from 
both fox and ip-echelon ? (sp) in the last 24 hours.
either he has downloaded half the internet or per

Re: [AFMUG] LTE router used to reboot and provide 2nd path

[Layne Sisk]

I know we can get it for $40 a month for unlimited.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jason McKemie
Sent: Friday, June 16, 2017 8:32 AM
To: af@afmug.com
Subject: Re: [AFMUG] LTE router used to reboot and provide 2nd path

There is a small base fee, $20 I believe.

On Friday, June 16, 2017, Timothy Steele 
mailto:timothy.pct...@gmail.com>> wrote:

Look into project Fi data only SIM you will only pay by data used instead of 
monthly

On Wed, Jun 14, 2017, 12:46 PM Jaime Solorza 
>
 wrote:
Fully operational...

On Jun 13, 2017 5:15 PM, "Jaime Solorza" 
>
 wrote:
Set up a little lab on my desk to configure and test Cradlepoint IBR-600, Tough 
switch Pro 8, IQ Boot device and Cisco POE switch...this gear going into secure 
server room where once installed will be difficult to physically access,  so I 
will now have main Internet feed and LTE router feed for remote off site access 
plus WiFi for access from outside room.

Re: [AFMUG] LTE router used to reboot and provide 2nd path

[Layne Sisk]

It is on T-Mobile.  Works great on the LTE routers from Readynet.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jason McKemie
Sent: Friday, June 16, 2017 2:02 PM
To: af@afmug.com
Subject: Re: [AFMUG] LTE router used to reboot and provide 2nd path

On fi? I haven't seen any plan besides the $20/month unlimited calling and 
texting + metered data. Additionally, I believe it is only available on select 
devices.

https://fi.google.com/

On Friday, June 16, 2017, Layne Sisk 
mailto:la...@serverplus.com>> wrote:
I know we can get it for $40 a month for unlimited.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af 
[mailto:af-boun...@afmug.com]
 On Behalf Of Jason McKemie
Sent: Friday, June 16, 2017 8:32 AM
To: af@afmug.com
Subject: Re: [AFMUG] LTE router used to reboot and provide 2nd path

There is a small base fee, $20 I believe.

On Friday, June 16, 2017, Timothy Steele 
>
 wrote:

Look into project Fi data only SIM you will only pay by data used instead of 
monthly

On Wed, Jun 14, 2017, 12:46 PM Jaime Solorza 
mailto:losguyswirel...@gmail.com>> wrote:
Fully operational...

On Jun 13, 2017 5:15 PM, "Jaime Solorza" 
mailto:losguyswirel...@gmail.com>> wrote:
Set up a little lab on my desk to configure and test Cradlepoint IBR-600, Tough 
switch Pro 8, IQ Boot device and Cisco POE switch...this gear going into secure 
server room where once installed will be difficult to physically access,  so I 
will now have main Internet feed and LTE router feed for remote off site access 
plus WiFi for access from outside room.

Re: [AFMUG] LTE router used to reboot and provide 2nd path

[Layne Sisk]

Hit me offlist and I would be happy to get you info.  It is not Google Fi

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jason McKemie
Sent: Monday, June 19, 2017 4:09 PM
To: af@afmug.com
Subject: Re: [AFMUG] LTE router used to reboot and provide 2nd path

Is it actually branded Google Fi? Where do I sign up?

On Monday, June 19, 2017, Layne Sisk 
mailto:la...@serverplus.com>> wrote:
It is on T-Mobile.  Works great on the LTE routers from Readynet.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af 
[mailto:af-boun...@afmug.com]
 On Behalf Of Jason McKemie
Sent: Friday, June 16, 2017 2:02 PM
To: af@afmug.com
Subject: Re: [AFMUG] LTE router used to reboot and provide 2nd path

On fi? I haven't seen any plan besides the $20/month unlimited calling and 
texting + metered data. Additionally, I believe it is only available on select 
devices.

https://fi.google.com/

On Friday, June 16, 2017, Layne Sisk 
> 
wrote:
I know we can get it for $40 a month for unlimited.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jason McKemie
Sent: Friday, June 16, 2017 8:32 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] LTE router used to reboot and provide 2nd path

There is a small base fee, $20 I believe.

On Friday, June 16, 2017, Timothy Steele 
mailto:timothy.pct...@gmail.com>> wrote:

Look into project Fi data only SIM you will only pay by data used instead of 
monthly

On Wed, Jun 14, 2017, 12:46 PM Jaime Solorza 
>
 wrote:
Fully operational...

On Jun 13, 2017 5:15 PM, "Jaime Solorza" 
>
 wrote:
Set up a little lab on my desk to configure and test Cradlepoint IBR-600, Tough 
switch Pro 8, IQ Boot device and Cisco POE switch...this gear going into secure 
server room where once installed will be difficult to physically access,  so I 
will now have main Internet feed and LTE router feed for remote off site access 
plus WiFi for access from outside room.

Re: [AFMUG] OT: Exchange Server replacement

[Layne Sisk]

We offer normal email hosting at .25 per email account.  Can also do hosted 
exchange but it is more.  If you are interested hit me offlist.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Paul McCall
Sent: Saturday, June 24, 2017 7:25 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT: Exchange Server replacement

Which hosted service are you using?  Cost effective?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
Sent: Monday, January 18, 2016 6:35 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT: Exchange Server replacement

The very low cost plan I am on appears to have sharepoint included at some 
capacity.

I don’t use it though.

I had sharepoint running for a while on my own Exchange server a few years ago.

It ran fine, but I had to run firewalls specific to it to make sure I wasn’t 
hacked.

I don’t know if I’m any better hacking wise with the MS hosted solution, but 
probably.
At least I don’t have to worry about all that crap anymore.
I just wonder if they will ever get password hacked etc.

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Monday, January 18, 2016 4:30 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT: Exchange Server replacement

It was a little more work to set up but hosted Exchange has limitations.  We 
are also planning on adding Sharepoint and integrating some other functions on 
the server when we upgrade the hardware.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of That One Guy /sarcasm
Sent: Monday, January 18, 2016 3:56 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT: Exchange Server replacement

I had the same attitude, but our 2011sbs took a shit and we decided it would be 
quicker to swap to hosted exchange than rebuild (gave us the option to build a 
new 2012 active directory and get rid of all the sbs nonsense)
I love it, no messing with firewalls, keeping patches in place, if there is 
ever an issue, i just initiate a ticket and actually get to go home, so much 
better funner

On Mon, Jan 18, 2016 at 4:22 PM, Paul McCall 
mailto:pa...@pdmnet.net>> wrote:
I just don’t want our core business email in the cloud.  We do our WISP emails 
in the cloud but not the core.

Maybe I am naïve, but would like to think there are certain things that maybe 
the government might not have access to.  Nothing to hide, but it’s the 
principle of ot

Paul

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Sterling Jacobson
Sent: Monday, January 18, 2016 5:14 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT: Exchange Server replacement

For your office? So no client email for ISP etc?

I got sick of managing Exchange, so I just use cloud 365. Works fine for small 
or large nubmers, doubt it will bail anytime soon.
Don’t need to worry about hardware/software/domain AD etc. etc.
It’s not too hard to manage online.

When I was hosting email I used Zimbra, but now days I don’t bother with client 
email.

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Paul McCall
Sent: Monday, January 18, 2016 3:02 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] OT: Exchange Server replacement

Our Microsoft Small Business server 2011 is getting “long in the tooth” and my 
Unix guys are expressing the desire to explore other options.

I have grown accustom to MS servers, even though they can be a resource hog.   
I use Touchdown client with my Android phone and “if just works”

I don’t want to do a cloud based replacement per se.  Not comfortable with my 
entire business email system, etc. being out in the world.

S…. What have you guys moved to for an Exchange type alternative?

Paul



Paul McCall, Pres.
PDMNet / Florida Broadband
658 Old Dixie Highway
Vero Beach, FL 32962
772-564-6800 office
772-473-0352 cell
www.pdmnet.com<http://www.pdmnet.com/>
pa...@pdmnet.net<mailto:pa...@pdmnet.net>




--
If you only see yourself as part of the team but you don't see your team as 
part of yourself you have already failed as part of the team.

Re: [AFMUG] Muni F I B E R

[Layne Sisk]

So what we are saying is the private business can do things more cost 
effectively than government?
Wow, so shocking 😉

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Kurt Fankhauser
Sent: Thursday, June 29, 2017 10:22 AM
To: af@afmug.com
Subject: Re: [AFMUG] Muni F I B E R

lewis, what city is that project in ohio in?

On Mon, Jun 26, 2017 at 11:18 AM, Lewis Bergman 
mailto:lewis.berg...@gmail.com>> wrote:
I did skim it. I guess you could read it either way but you are likely right. 
Still seems a bit high. I am only familiar with one other Muni dark fiber 
project in Ohio and they are having a difficult time trying to recoup their 
cost and leave enough margin for a provider to take it the last step 
profitably. Who knows; maybe this will work.

On Mon, Jun 26, 2017 at 10:13 AM Chuck McCown 
mailto:ch...@wbmfg.com>> wrote:
I am 100% Calix, one hand hole per two homes, 100% underground.

From: Roger Timmerman
Sent: Monday, June 26, 2017 9:10 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Muni F I B E R

We are hitting about $1450 per address passed, and $1000 per home connected 
all-in expenses.

Roger

On Mon, Jun 26, 2017 at 9:02 AM, Chuck McCown 
mailto:ch...@wbmfg.com>> wrote:
I can do a home for about $3500

From: Lewis Bergman
Sent: Monday, June 26, 2017 6:24 AM
To: Animal Farm
Subject: [AFMUG] Muni F I B E R

Got the title right this time. Man...slightly over $8000 per address passed. 
That seems really steep. No wonder nobody wanted to do it. If they get 80% of 
addresses passed that is a bit over $10k per customer.

What is you fiber guys experience overlaying FTTH over non FTTH delivery?

Re: [AFMUG] Tech’s condition is stable after he allegedly rode guy wire down

[Layne Sisk]

I have lived in fear that my last words will be, "Hey guys, watch this!"

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jay Weekley
Sent: Sunday, July 09, 2017 8:30 AM
To: af@afmug.com
Subject: [AFMUG] Tech’s condition is stable after he allegedly rode guy wire 
down

Tech’s condition is stable after he allegedly rode guy wire down from an ATC 
Texas tower

"A tower tech is reported to be in stable condition and is expected to be 
released from a hospital tomorrow after reportedly using a guy wire to descend 
from his work station on an American Tower Corp. 300-foot guyed tower off of 
Highway 183 in Cuero, Tex."

http://wirelessestimator.com/articles/2017/techs-condition-is-stable-after-he-fell-from-atc-tower-in-texas/


I assume this is a case of "hey y'allwatch this!"

Re: [AFMUG] Serverplus/powercode users, OT

[Layne Sisk]

So Steve, I am not sure I fully understand the questions you are posing here, 
but I believe it is a simple integration issue that we can resolve easily.   
Since you have been live with us less than 2 weeks I am sure it is simply a 
setting that can be adjusted.  I will email you off-list so we can set up a 
call to address the concerns.

To address the comments mentioned by some others in the thread:


  1.  We do not route calls overseas unless it has been authorized by the ISP.  
The exception mentioned on the list here is that if and ISP has a complete 
outage and has 50-100 calls drop into queue before the outage is identified we 
may use the overseas agents to simply pick up the call and confirm to the 
customer there is an outage.  Once the outage is identified we put a message up 
on the phone system to stop the influx of calls.  Jeremy if that was a deal 
breaker for you we would certainly have looked for an alternative, sorry that 
created a problem.  For us it is a balance to make sure that one ISPs outage 
does not create long hold times for all other clients.



  1.  Our average hold time is typically between 1 and 2 minutes.  For example 
today it is 1:33.  Month to date it is approx. 1:28.  It is certainly possible 
to shorten that time, but not while maintaining our standard pricing structure. 
 It is a balance between cost and service, much in the same way that a WISP can 
usually provide more bandwidth but the balance between cost and speed has to be 
considered.



  1.  We definitely do not have a mandatory hold time, only an average which we 
are always working to decrease, most customers calls are answered within 
seconds.


I would pose a question to the group, would you be willing to pay say 30% more 
for the service, if the hold times dropped by 30 seconds?  Most people I have 
spoken with have said no, but it was admittedly a small sample size.  We have 
considered a scaled pricing model with a hold time SLA of  < 3 min, < 2 min, < 
1 min.   What are your thoughts?

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones
Sent: Monday, July 10, 2017 9:49 PM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus/powercode users, OT

I also meant offlist, not OT

On Jul 10, 2017 10:31 PM, "Steve Jones" 
mailto:thatoneguyst...@gmail.com>> wrote:
Oh yeah, the powercode ticket vs the email ticket formatting is night and day 
awful, why bother with an api if you cant actually tell what the heck is 
happening. ... and the  api generated ticket cant be reassigned for the 
customer, though i believe thats a powercode issue... and given the "new" 
powercode, i dont see that getting fixedsimon... simon, where are you?

On Jul 10, 2017 10:27 PM, "Steve Jones" 
mailto:thatoneguyst...@gmail.com>> wrote:
Im not sure how they pay, but it looks alot like when we used to comission new 
sales, a new account for each call based on who answered the phone if thats 
tje case, comission calls, then why bother

Ive seen multiple existing tickets restarted... bad juju on that.


Anybody know if they actually look at existing tickets?

Closing and resolving unresolved issues is bad business for me too.


Im thinking its just a matter of getiing on the same page, but if others have 
had similar issues and found workarounds ... or walked away, please let me know.

Serverplus was not my first choice for an outsourced it, so i may be jaded.

On Jul 10, 2017 10:13 PM, "Steve Jones" 
mailto:thatoneguyst...@gmail.com>> wrote:
Not impressed, a short time in, by any means. Serverplus guys, no offense, i 
need info to make this work outside a retention response. I know luthman uses 
them, but anyone else with powercode, please OT me so i can find out whats 
broke on our side before i have the boss talk.

Re: [AFMUG] OT air travel

[Layne Sisk]

I have Global Entry and love it, I am TSA Precheck (I think that pretty much 
comes with GE and with status) and I have not seen a big difference between 
that and Clear, interested to see what you think.  Also look into an app called 
Mobile Pass.  It only works at certain airports but it basically lets you do 
everything you would do at a kiosk ahead of time and walk straight up to the 
Customs Agent.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Thursday, July 13, 2017 12:53 PM
To: af@afmug.com
Subject: [AFMUG] OT air travel

I have had a global entry card from the moment they became available.  I love 
it.  Check yourself into the country when arriving from overseas.  Skip the 
long lines.  No removal of belt, shoes, computers from bags etc.

I just now signed up for Clear.  So supposedly I can skip the lines and go 
directly to the TSA guy.  Will see.  $79/year if you are a Delta skymiles 
member.  $50 for spouse.  Could make the difference on making a flight if 
running late.

Will be trying it in a week or so.

Re: [AFMUG] OT air travel

[Layne Sisk]

If you get Global Entry, you generally get on the list for TSA Pre, but you 
have to pay for Global Entry.  American Express reimburses me the $100 fee so I 
have not had to pay for it, but I is a nice feature.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Thursday, July 13, 2017 2:41 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT air travel

Are you saying TSA Precheck comes with Global Entry?  I have TSA Precheck but 
never heard of Global Entry before today.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Jul 13, 2017 at 2:59 PM, Layne Sisk 
mailto:la...@serverplus.com>> wrote:
I have Global Entry and love it, I am TSA Precheck (I think that pretty much 
comes with GE and with status) and I have not seen a big difference between 
that and Clear, interested to see what you think.  Also look into an app called 
Mobile Pass.  It only works at certain airports but it basically lets you do 
everything you would do at a kiosk ahead of time and walk straight up to the 
Customs Agent.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Chuck McCown
Sent: Thursday, July 13, 2017 12:53 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] OT air travel

I have had a global entry card from the moment they became available.  I love 
it.  Check yourself into the country when arriving from overseas.  Skip the 
long lines.  No removal of belt, shoes, computers from bags etc.

I just now signed up for Clear.  So supposedly I can skip the lines and go 
directly to the TSA guy.  Will see.  $79/year if you are a Delta skymiles 
member.  $50 for spouse.  Could make the difference on making a flight if 
running late.

Will be trying it in a week or so.

Re: [AFMUG] OT air travel

[Layne Sisk]

I agree Cassidy, I love my Mobile Pass.  It is the fastest way through for a 
guy who always gets the slow line.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Cassidy B. Larson
Sent: Thursday, July 13, 2017 2:47 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT air travel

Yeah, you get free Pre-check if you get Global Entry. If you bought Pre-check 
before getting Global Entry nothing changes, you just get Global Entry.
Honestly, I’d not worry about Global Entry if your airport you fly into accepts 
the mobile boarding pass, which most do now. You literally walk by everybody at 
all the kiosks (global entry included).  Most have mobile passport in the same 
queue for CBP review as those with Global Entry.




On Jul 13, 2017, at 2:41 PM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:

Are you saying TSA Precheck comes with Global Entry?  I have TSA Precheck but 
never heard of Global Entry before today.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Jul 13, 2017 at 2:59 PM, Layne Sisk 
mailto:la...@serverplus.com>> wrote:
I have Global Entry and love it, I am TSA Precheck (I think that pretty much 
comes with GE and with status) and I have not seen a big difference between 
that and Clear, interested to see what you think.  Also look into an app called 
Mobile Pass.  It only works at certain airports but it basically lets you do 
everything you would do at a kiosk ahead of time and walk straight up to the 
Customs Agent.

Layne Sisk
ServerPlus
801.426.8283, ext 102
<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
   

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Chuck McCown
Sent: Thursday, July 13, 2017 12:53 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] OT air travel

I have had a global entry card from the moment they became available.  I love 
it.  Check yourself into the country when arriving from overseas.  Skip the 
long lines.  No removal of belt, shoes, computers from bags etc.

I just now signed up for Clear.  So supposedly I can skip the lines and go 
directly to the TSA guy.  Will see.  $79/year if you are a Delta skymiles 
member.  $50 for spouse.  Could make the difference on making a flight if 
running late.

Will be trying it in a week or so.

Re: [AFMUG] Managed WiFi question

[Layne Sisk]

Our managed router solution gives us access to control the device remotely, 
including resetting and changing SSID and PW.  If they screw it up we can 
almost always fix it because even if they factory reset it comes back to the 
server to get it’s configuration.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Harold Bledsoe
Sent: Monday, July 24, 2017 3:25 PM
To: af 
Subject: [AFMUG] Managed WiFi question

Hi folks,

For those of you offering managed WiFi to your subscribers, how do you 
provision the devices?  And day 2, do you let the subscriber make changes?

Thanks!
-Hal

Re: [AFMUG] Managed WiFi question

[Layne Sisk]

We use a Readynet router that we provide to the ISP, and we charge $10 per 
month for the router (usually passed through to the end user).  That $10 pays 
for the router with a lifetime warranty, and it pays for all end users support. 
 We send the routers configured to report back in to the management server, so 
when the customer plugs it in, it pulls configs from the server for that ISP 
and we have access to it.  We have several hundred end users using it now, and 
it they love it and it makes troubleshooting s much easier!

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Harold Bledsoe
Sent: Monday, July 24, 2017 3:56 PM
To: af@afmug.com
Subject: Re: [AFMUG] Managed WiFi question

Thanks Layne and that's the kind of WiFi I mean.  Managed WiFi is kind of a 
vague proposition.  I'm asking about this kind - where you charge $x/mo more 
and handle it for the sub.

How did it get managed in the first place and how did it get associated with a 
particular ISP and end-user subscriber?

My 2 cents - ISPs need a competitive WiFi solution that rivals Eero, Luma, 
Google WiFi, etc. so that they can make money on that vs. letting someone else 
make money on that.  Then how to minimize the friction of provisioning, 
installing it.  I just got Cox and the Panorama WiFi thing is pretty painful 
for example.

On Mon, Jul 24, 2017 at 4:50 PM Layne Sisk 
mailto:la...@serverplus.com>> wrote:
Our managed router solution gives us access to control the device remotely, 
including resetting and changing SSID and PW.  If they screw it up we can 
almost always fix it because even if they factory reset it comes back to the 
server to get it’s configuration.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Harold Bledsoe
Sent: Monday, July 24, 2017 3:25 PM
To: af mailto:af@afmug.com>>
Subject: [AFMUG] Managed WiFi question

Hi folks,

For those of you offering managed WiFi to your subscribers, how do you 
provision the devices?  And day 2, do you let the subscriber make changes?

Thanks!
-Hal

Re: [AFMUG] Managed WiFi question

[Layne Sisk]

We do support for a number of ISPs using Calix, I can give it an endorsement as 
well.  Makes everyone’s lives easier.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Monday, July 24, 2017 4:07 PM
To: af@afmug.com
Subject: Re: [AFMUG] Managed WiFi question

We do it only on the Calix 844 router.

From: Josh Reynolds
Sent: Monday, July 24, 2017 3:59 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Managed WiFi question

We did this with unifi and offered managed wifi and managed router service.

If they want to control it themselves then they can do it... If not, pay us to 
deal with it.

We sold about 40% of our customers at the time on it, and weren't even really 
pushing it. Businesses on the other hand we're almost 100%.

On Jul 24, 2017 4:55 PM, "Harold Bledsoe" 
mailto:hbledso...@gmail.com>> wrote:
Thanks Layne and that's the kind of WiFi I mean.  Managed WiFi is kind of a 
vague proposition.  I'm asking about this kind - where you charge $x/mo more 
and handle it for the sub.

How did it get managed in the first place and how did it get associated with a 
particular ISP and end-user subscriber?

My 2 cents - ISPs need a competitive WiFi solution that rivals Eero, Luma, 
Google WiFi, etc. so that they can make money on that vs. letting someone else 
make money on that.  Then how to minimize the friction of provisioning, 
installing it.  I just got Cox and the Panorama WiFi thing is pretty painful 
for example.

On Mon, Jul 24, 2017 at 4:50 PM Layne Sisk 
mailto:la...@serverplus.com>> wrote:
Our managed router solution gives us access to control the device remotely, 
including resetting and changing SSID and PW.  If they screw it up we can 
almost always fix it because even if they factory reset it comes back to the 
server to get it’s configuration.

Layne Sisk
ServerPlus
801.426.8283, ext 102
<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]<http://www.serverplus.com/>
[http://i.imgur.com/xvQYYWa.png]<http://www.serverplus.com/>
[http://i.imgur.com/ELG0AB1.png]<http://www.serverplus.com/>
   <http://www.serverplus.com/>
 <http://www.serverplus.com/>
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Harold Bledsoe
Sent: Monday, July 24, 2017 3:25 PM
To: af 
Subject: [AFMUG] Managed WiFi question<http://www.serverplus.com/>
 <http://www.serverplus.com/>
Hi folks,<http://www.serverplus.com/>
 <http://www.serverplus.com/>
For those of you offering managed WiFi to your subscribers, how do you 
provision the devices?  And day 2, do you let the subscriber make 
changes?<http://www.serverplus.com/>
 <http://www.serverplus.com/>
Thanks!<http://www.serverplus.com/>
-Hal<http://www.serverplus.com/>

Re: [AFMUG] Managed WiFi question

[Layne Sisk]

Yes, using Readynet

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Monday, July 24, 2017 4:45 PM
To: af@afmug.com
Subject: Re: [AFMUG] Managed WiFi question

With tr069?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jul 24, 2017 5:50 PM, "Layne Sisk" 
mailto:la...@serverplus.com>> wrote:
Our managed router solution gives us access to control the device remotely, 
including resetting and changing SSID and PW.  If they screw it up we can 
almost always fix it because even if they factory reset it comes back to the 
server to get it’s configuration.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Harold Bledsoe
Sent: Monday, July 24, 2017 3:25 PM
To: af mailto:af@afmug.com>>
Subject: [AFMUG] Managed WiFi question

Hi folks,

For those of you offering managed WiFi to your subscribers, how do you 
provision the devices?  And day 2, do you let the subscriber make changes?

Thanks!
-Hal

Re: [AFMUG] Accepting bitcoin as payment for Internet service

[Layne Sisk]

Might consider it in the same way I would consider a side of beef, or other 
trade.  You can certainly spend it as enough vendors accept it now.

Ps. Platypus does accept IPPay, but definitely does not support Bitcoin :)

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
Sent: Thursday, August 03, 2017 9:17 AM
To: af@afmug.com
Subject: Re: [AFMUG] Accepting bitcoin as payment for Internet service

That’s a good question.

Platypus isn’t capable of transacting Bitcoin (or IPPay for that matter I’m 
pretty sure).

I don’t think I would bother with it until the major transaction companies and 
our own bill pay systems handle it natively.

I don’t even have a bitcoin account myself or for my business, so a direct 
transaction would be impossible anyways.

Maybe in the future I would sign on as I like the technology, just not the 
fluctuations in market and volatility.

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sean Heskett
Sent: Thursday, August 3, 2017 9:00 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] Accepting bitcoin as payment for Internet service

Is anyone accepting bitcoin as a form of payment for your products or services?

If so are you converting to cash at the time of transaction or just hanging on 
to the bitcoin?

What's been your experience so far? Good, bad, ugly?

Taxes???

Thanks!

-Sean

Re: [AFMUG] How do I decide if we need more technicians?

[Layne Sisk]

Part of this is a matter of scale.  If you are starting out you need to have 
coverage and you will be at a pretty high ratio (starts out at 1-1 until you 
get your second customer :)  ).  After you have some momentum I think Chuck’s 
600-1 on Field Techs is about right.  For phone techs we look at about 2000-1, 
but those numbers are deceiving.  You could not serve 2000 customers with only 
one person answering the phones, you need a base to start with.  Because we are 
supporting a significant number of end users we add one tech (or what really 
amounts to 40 hours a week of staffing) for each additional 2000 support 
customers we add, but we did not get to that ratio until we had over 30k end 
users to support.  Example, we just added a 3000 user ISP and we added 60 
additional hours of staffing to accommodate them.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller
Sent: Thursday, August 03, 2017 3:15 PM
To: af@afmug.com
Subject: Re: [AFMUG] How do I decide if we need more technicians?


When did you take your last vacation? lol

- Original Message -
From: Donnie McCorkle<mailto:dmccor...@atcjet.net>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Thursday, August 3, 2017 3:18 PM
Subject: [AFMUG] How do I decide if we need more technicians?

This question was posed by one of my managers this week.

I told him I’d ask the animal farm and he gave me a strange look….

Is there any ratio of technicians to subscriber that seem to be standard or has 
worked for you?
Any other rational your company uses to decide if your manpower is sufficient?

We read an article recently were a startup WISP had 2000 customers before he 
hired his first employee.. and that sounded pretty wild.

Re: [AFMUG] OT Municipally funded ISPs

[Layne Sisk]

Here is the study:  
https://www.law.upenn.edu/live/files/6611-report-municipal-fiber-in-the-united-states-an
 

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Monday, August 07, 2017 10:17 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT Municipally funded ISPs

iProvo sold out (gave the system away) to Google.  Still substandard.

-Original Message-
From: fiber...@mail.com
Sent: Sunday, August 06, 2017 11:01 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT Municipally funded ISPs

That's interesting. Can you share more details about being a service provider 
on the iProvo and AF networks? In what way we're they substandard?

Jared

> Sent: Monday, August 07, 2017
> From: "Sterling Jacobson" 
> To: "af@afmug.com" 
> Subject: Re: [AFMUG] OT Municipally funded ISPs
>
> I agree with that.
>
> The numbers never added up. iProvo never added up, Utopia never added 
> up, Amercian Fork system numbers never made any sense.
>
> I was a network provider on iProvo and AF networks for a while and 
> sold them off since they were always substandard and profit was driven 
> to minimum.
>
>
> -Original Message-
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
> Sent: Sunday, August 6, 2017 10:46 AM
> To: af@afmug.com
> Subject: [AFMUG] OT Municipally funded ISPs
>
> Here is an editorial in the Deseret News today.  It is just an opinion.
>
> And I know Roger has been a reader of this list (Roger runs UTOPIA).
>
> But I have always been against municipal ISPs on principle.  Some 
> things the government is good at, some things they are not good at.
>
> Roads and Streets == OK
> Police and Fire == OK
> EMS = OK but there are private providers that are OK too.
> Water and Sewer = OK but there are many private systems Power and Gas 
> = Meh  -  I work in a city that has sold off their power and gas to 
> private because it was not a revenue center and they had lots of power 
> distribution problems.
>
> Telecommunications != OK
>
> They almost always seem to be problematic.  And they compete with all 
> of you
> (us) folks that can do a better job.   (Sorry Roger, but that is my
> opinion).
>
>
> BY BILLY HESTERMAN
>
> FOR THE DESERET NEWS
>
> A longstanding principle of the Utah Taxpayers Association is if a 
> service can be found in the yellow pages, then government shouldn’t be 
> providing it.
> We have seen far too many times where government attempts to compete 
> with the private sector and ends up wasting taxpayer money. One prime 
> example of this is the failed UTOPIA boondoggle that continues to 
> plague the 11 cities that created the entity.
>
> On Aug. 14, the Utah Infrastructure Agency, which was created in 2011 
> to give UTOPIA more borrowing capacity, will vote on taking out a $13 
> million bond to further build out the UTOPIA network in hopes of 
> making the whole effort profitable. The vote will likely pass but the 
> effort to make UTOPIA and UIA a success for taxpayers will never be realized.
>
> This attempt to continue to send money after a bad idea has to stop.
>
> The private sector is already providing the same service that can be 
> obtained through UTOPIA and it is past time that the local governments 
> that created this mess find a way out.
>
> Recently, the University of Pennsylvania released a study that 
> examined 20 municipally owned fiber networks from across the nation; 
> UTOPIA was included in the study.
>
> The report found that a majority of these networks struggle to recover 
> the costs that were incurred to build them. It went on to show that of 
> the 20 projects, only nine have had a positive revenue stream but that 
> of those nine, five are generating returns so small that it would take 
> more than
> 100 years for the project costs to be recovered. Only two of the 20 
> networks are expected to earn enough to cover their project costs 
> during the useful life of the networks.
>
> The Penn report went on to state that these government-owned ventures 
> struggle to ever make a profit and put taxpayers in danger of seeing 
> their local government increase debt, lose bond rating status and 
> elected officials becoming distracted from other important issues 
> because they are solely focused on the government’s fiber business. 
> The report found that if UTOPIA continues in its current state, that 
> the project will likely never turn a profit. It observed in a 
> five-year span from 2010-2014 that the network only obtained 11,000 
> subscribers and that with a low subscription take the network was 
> realizing less than $30 in revenue per 

Re: [AFMUG] Fiber Trade Shows

[Layne Sisk]

Have you been to fiber weekend for WISPA?

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Monday, August 14, 2017 9:24 AM
To: af@afmug.com
Subject: Re: [AFMUG] Fiber Trade Shows

How about Animal Farm - Fiber Edition?
You know you want to Chuck.


-- Original Message --
From: "Adam Moffett" mailto:dmmoff...@gmail.com>>
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Sent: 8/14/2017 10:58:33 AM
Subject: [AFMUG] Fiber Trade Shows

If I want to get hands-on with some splicers, enclosures , splitters, cables, 
and what-not; which trade show should I go to?

NFOC 2017 is very close to me and is next month.  Is it worth the time?

Re: [AFMUG] Fiber Trade Shows

[Layne Sisk]

Check out the Thurs and Fri portions of the agenda this year:  
http://www.wispa.org/Events/WISPAPALOOZA/Programs/WP17_Agenda

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jeff Broadwick - Lists
Sent: Monday, August 14, 2017 10:20 AM
To: af@afmug.com
Subject: Re: [AFMUG] Fiber Trade Shows

They aren't doing that anymore.  The fiber stuff is now integrated into the 
rest of the show program.

Jeff Broadwick
ConVergence Technologies, Inc.
312-205-2519 Office
574-220-7826 Cell
jbroadw...@converge-tech.com<mailto:jbroadw...@converge-tech.com>

On Aug 14, 2017, at 11:27 AM, Layne Sisk 
mailto:la...@serverplus.com>> wrote:
Have you been to fiber weekend for WISPA?

Layne Sisk
ServerPlus
801.426.8283, ext 102
<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
   

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Monday, August 14, 2017 9:24 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Fiber Trade Shows

How about Animal Farm - Fiber Edition?
You know you want to Chuck.


-- Original Message --
From: "Adam Moffett" mailto:dmmoff...@gmail.com>>
To: "af@afmug.com<mailto:af@afmug.com>" mailto:af@afmug.com>>
Sent: 8/14/2017 10:58:33 AM
Subject: [AFMUG] Fiber Trade Shows

If I want to get hands-on with some splicers, enclosures , splitters, cables, 
and what-not; which trade show should I go to?

NFOC 2017 is very close to me and is next month.  Is it worth the time?

Re: [AFMUG] campground wifi

[Layne Sisk]

We support several campgrounds and I know it is more expensive, but you may 
want to at least consider Rukus gear.  It seems quite stable in the 
environment.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jay Weekley
Sent: Monday, August 14, 2017 12:34 PM
To: af@afmug.com
Subject: Re: [AFMUG] campground wifi

Gotcha.

Adam Moffett wrote:
> Yeah, Rockets and Nanobeams are 802.11n 802.11ac is totally a thing 
> now.
>
>
> -- Original Message --
> From: "Jay Weekley" 
> To: af@afmug.com
> Sent: 8/14/2017 2:30:55 PM
> Subject: Re: [AFMUG] campground wifi
>
>> 11ac?
>>
>> Adam Moffett wrote:
>>> If you're building new, why not 11ac instead of 11n?
>>>
>>>
>>> -- Original Message --
>>> From: "Jay Weekley" 
>>> To: "af@afmug.com" 
>>> Sent: 8/14/2017 2:27:50 PM
>>> Subject: [AFMUG] campground wifi
>>>
>>>> We're looking to upgrade the WiFi at some campgrounds and need 
>>>> suggestions.  Right now I'm thinking about a 5 GHz Rocket on an 
>>>> omni to a Nanobeam at each client access point.  I think we should 
>>>> offer connectivity to the campers in both 2.4 and 5 GHz.  What do 
>>>> you think?  Unifi?
>>>
>>>
>>> ---
>>> This email has been checked for viruses by AVG.
>>> http://www.avg.com
>>>
>>>
>>
>
>

Re: [AFMUG] Serverplus/powercode users, OT

[Layne Sisk]

I was out of town from Thurs until yesterday and was of course very 
disappointed to come back to see this post.  If you can send me directly the 
specific example of what happened I would like to address it.  It is clear that 
there is a concern and I would like the opportunity solve it.  I am sure you 
would be frustrated if someone went on social media and said negative things 
about your company without letting you know there was a problem.   It is 
frustrating to have you publicly disparage my company without contacting me and 
giving me the chance to resolve it first.  It is pretty difficult to resolve an 
issue I don’t know exists.  Please send any specific examples directly to me 
and I will personally make sure they are addressed.


Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones
Sent: Thursday, August 31, 2017 8:26 PM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus/powercode users, OT

Reviving a dead one, cause i can.
So serverplus, no matter how many times you ask them to stop, still asks 
customers for the mac off their router, even though 95 percent of the routers 
on the market list the freaking wireless mac. They cant seem to follow simple 
poe instructions, constantly escalating (and billing) when they hook poes up 
backward.

If you have another option, look into it. Because right now, ill get a follow 
up, solely because of this post, as i did from the original post im replying to.


I dont mind our own mopes being mopes. I dont even ming paid mopes being mopes. 
What i dont like is mopes, billing us for mopery, and escalating response to 
being mopes when called out in public only. Promising to deescalate the mopery, 
and continuing to be mopes and billing for mopery.

At this point, direct dialing saudi arabia is a better option. At least when 
amrut answers the phone, our customers expectations drop to the level of 
outsource. And amrut will actually be consistent.

On Jul 12, 2017 7:10 AM, "Josh Luthman" 
mailto:j...@imaginenetworksllc.com>> wrote:
I'm not Direct TV and don't want to be compared to them.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jul 11, 2017 10:43 PM, "Darin Steffl" 
mailto:darin.ste...@mnwifi.com>> wrote:
I am happy what we pay with the average hold times averaging 1-2 minutes. Our 
residential subs don't need hold times any shorter than that for after hours 
support. Compared to our other WISP's, we're the only one that offers 24/7 
support anyway so we're already ahead of the competition there.

I know when I call DirecTV or Verizon, Centurylink, I almost always wait at 
least 3-5 minutes before I get a rep. Not always but usually.

On Tue, Jul 11, 2017 at 6:29 PM, Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:
I would pay 30% more from my current rates to reduce it to sub 30 seconds.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Jul 11, 2017 6:36 PM, "Chuck McCown" 
mailto:ch...@wbmfg.com>> wrote:
I am in the camp of “screw em”, let them hold or else they can call us in the 
morning.

I would probably feel different if you were the first point of contact for all 
calls.

But we take our calls directly during most waking & working hours.

From: Layne Sisk
Sent: Tuesday, July 11, 2017 4:30 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Serverplus/powercode users, OT

So Steve, I am not sure I fully understand the questions you are posing here, 
but I believe it is a simple integration issue that we can resolve easily.   
Since you have been live with us less than 2 weeks I am sure it is simply a 
setting that can be adjusted.  I will email you off-list so we can set up a 
call to address the concerns.

To address the comments mentioned by some others in the thread:


  1.  We do not route calls overseas unless it has been authorized by the ISP.  
The exception mentioned on the list here is that if and ISP has a complete 
outage and has 50-100 calls drop into queue before the outage is identified we 
may use the overseas agents to simply pick up the call and confirm to the 
customer there is an outage.  Once the outage is identified we put a message up 
on the phone system to stop the influx of calls.  Jeremy if that was a deal 
breaker for you we would certainly have looked for an alternative, sorry that 
created a problem.  For us it is a balance to make sure that one ISPs outage 
does not create long hold times for all other clients.



  1.  Our average hold time is typically between 1 and 2 minutes.  F

Re: [AFMUG] OTT-TV

[Layne Sisk]

One of the problems you will see is that when using OTT, as it is defined by 
the carriers, is that some of the most important content is not now nor will it 
be available for at least the foreseeable future.  OTT as they define it is 
available over the open internet similar to what Sling and Vue are doing.  
Getting OTT rights from stations who don’t even have those rights from the 
national networks, is a problem.  Often national networks can’t provide it 
either because they don’t have it for some of the content (read NFL here).

At Real Choice we decided that model was not the one we wanted to pursue.  IPTV 
is different in that it is only provided over a closed network.  It:

  1.  Is easier to control the quality of the delivery
  2.  Allows you to provide all the content (if you read the small print there 
are a number of programs that are blacked out for Vue, Sling, YouTubeTV and 
others).
  3.  Allows you to insert your own programming.
  4.  Provides an additional source of income.

We can currently provide some programming OTT, and I believe over time that 
will grow, but our decision was to provide the content people wanted on a 
closed network and move to OTT as it was possible to do so.  OTT providers 
decided to provide whatever content they could get OTT, and then go back and 
try to get the rights to add what people want.  Different approaches to the 
same problem, with one important difference, those OTT providers will not give 
you a piece of the pie.

Come to the session IPTV- To do or not to do, at Wispapalooza, we will have 
lots of good info for you there!

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dave
Sent: Wednesday, September 27, 2017 9:08 AM
To: Animal Farm 
Subject: [AFMUG] OTT-TV

Anyone here doing Over The Top TV with their subs?
If so, What are some issues you deal with and which content provider are you 
working with?
We are looking into Rodeo and RealChoice for this solution.
Being that we are all wireless we want to be able to provide voip and some 
video with our higher tier package.

--
[cid:image005.jpg@01D33792.655AAAB0]

Re: [AFMUG] OTT-TV

[Layne Sisk]

Real Choice chose not complete with Sling, Vue or the others, they are not a 
complete TV offering.  We chose to compete with Dish, Direct, Comcast, etc.  
Some day we will have OTT as well, when it is available without blackouts and 
missing channels.  Hopefully that will be sooner rather than later.  Right now 
we have a significantly more complete offering and more importantly, you can’t 
make any money selling those other products.  Just my .02

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Friday, September 29, 2017 10:40 AM
To: af@afmug.com
Subject: Re: [AFMUG] OTT-TV

Sling, Directv Now, Vue, YouTube TV  all do this for me now.

So plenty of cake out there for the eatin’


(But I am not eating carbs and sugar.  )

From: Dave
Sent: Friday, September 29, 2017 10:22 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OTT-TV

Weelll cant have my cake and eat it too

On 09/29/2017 10:11 AM, ch...@wbmfg.com<mailto:ch...@wbmfg.com> wrote:
But I want true OTT via the open internet, not via a private connection.

From: Dave
Sent: Friday, September 29, 2017 6:28 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OTT-TV

Realchoice and Rodeo both have that kind of guide.

On 09/27/2017 04:09 PM, ch...@wbmfg.com<mailto:ch...@wbmfg.com> wrote:
I just signed up for the youtube tv trial.  I like that when you hit the plus 
button on a series it gives you a season pass on the series as part of the 
record option.  I don’t like the channel guide, unless I have not found it yet. 
 I like the directv style of guide.

From: Roger Timmerman
Sent: Wednesday, September 27, 2017 2:57 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OTT-TV

Youtube TV uses chromecast (they will send you a free one after your first 
payment), IOS devices, and Chrome browser.  I watch it mostly on my Vizio TV 
that has built in chromecast or on another TV that has an Apple TV.  Basically, 
you use your phone, tablet, or PC as a super remote-control. As far as the 
interface being the best, it uses live video feeds as the thumbnail image for 
each live channel (this is super cool).  While timeline scrubbing through a 
DVR'd show, it shows you a thumbnail of where you are while you scrub, so you 
can skip ads faster than any other interface.

In our market (Utah), Fox News is very popular, so this is a huge advantage 
over SlingTV.  Although we don't have an official marketing relationship with 
YoutubeTV, it essentially allows us to bundle 250Mbps Fiber Internet + 
YoutubeTV (local+network channels, 3 streams, 6 accounts) for $100/mo, or 1Gbps 
Fiber Internet plus YoutubeTV for $113/mo.  That's about $30 less than the 
non-OTT offerings which also require set top boxes, not to mention the hassle 
of dealing with local broadcast retransmission agreements and network channel 
distribution rights agreements which is far worse than dealing with the mafia.

Roger

On Wed, Sep 27, 2017 at 1:03 PM, CBB - Jay Fuller 
mailto:par...@cyberbroadband.net>> wrote:

What set top boxes can utilize YouTube tv ?

Sent from my Verizon 4G LTE Smartphone

- Reply message -
From: "Roger Timmerman" mailto:timmer...@gmail.com>>
To: mailto:af@afmug.com>>
Subject: [AFMUG] OTT-TV
Date: Wed, Sep 27, 2017 1:48 PM

We ditched our own IPTV system a couple years back.  We still promote 3 partner 
multicast IPTV systems across our network and Sling for OTT.  However, Youtube 
TV launched in our market and is way better than any other OTT system I've 
seen.  Local channels, network channels, cloud DVR and a much better user 
interface than anyone else.  It is very promising.  I think it is going to take 
the market for OTT (local broadcast and network channels) by storm.  I thought 
my TabloTV + SlingTV solution was pretty sweet but now I am only using Youtube 
TV and Netflix.  Worth checking out if available in your area.

Roger

On Wed, Sep 27, 2017 at 11:30 AM, Joe Novak 
mailto:jno...@lrcomm.com>> wrote:
Even Comcast is jumping head first into a streaming service that will be able 
to use smart TVs and Rokus as the client devices.

http://www.dslreports.com/shownews/Comcasts-New-20-Streaming-Service-Wont-Count-Against-Caps-140411


On Wed, Sep 27, 2017 at 12:26 PM, mailto:ch...@wbmfg.com>> 
wrote:
IGMP IPTV is something I wasted 5 years of my life on.  Never again.

From: Chris Fabien
Sent: Wednesday, September 27, 2017 10:56 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OTT-TV

We are in process of deploying Rodeo. It's been a long process and still not 
ready to launch. 

Re: [AFMUG] billing systems

[Layne Sisk]

If you are still looking for something hit me offlist.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Saturday, October 14, 2017 8:05 AM
To: af@afmug.com
Subject: [AFMUG] billing systems

We just started deploying Wispmon because it used Mikrotik and supported 
HotSpots.  Now with Sonar, they don't support Hot-Spots.  I'm told to call 
Brightwifi but my techs have talked to them several times and they keep getting 
told that other calls are coming in or someone is walking into a meeting within 
a minute or two and they never call back  Nothing personal but there is no way 
I'm deploying Bright WiFi if that's how bad their customer service/presale 
support is and apparently they don't need new customers.  It's good to be busy, 
it's bad to diss companies that are trying to give you business.

So, we are ready to ditch Wispmon, have no interest in deploying Sonar since it 
doesn't have the features we need, and find something that can use Mikrotik 
devices since we have so many egress points.   We already wrote one in house we 
deployed for MDU units so I'll upgrade it if there isn't a better product 
available.  However, if there is something else out there that can do WISP and 
Hot-Spots, I'd be very interested in looking at it immediately.

Rory Conaway * Triad Wireless * CEO
4226 S. 37th Street * Phoenix * AZ 85040
602-426-0542
r...@triadwireless.net<mailto:r...@triadwireless.net>
www.triadwireless.net<http://www.triadwireless.net/>

"It's not the team with the best players that win, it's the players with the 
best team that wins!" - Humphrey Bogart

Re: [AFMUG] billing systems

[Layne Sisk]

Their recent changes looks great!  I think you will like them.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Saturday, October 21, 2017 4:43 PM
To: af@afmug.com
Subject: Re: [AFMUG] billing systems

Thanks Layne.  We are moving forward with VISP.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Layne Sisk
Sent: Saturday, October 21, 2017 3:28 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] billing systems

If you are still looking for something hit me offlist.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Saturday, October 14, 2017 8:05 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] billing systems

We just started deploying Wispmon because it used Mikrotik and supported 
HotSpots.  Now with Sonar, they don't support Hot-Spots.  I'm told to call 
Brightwifi but my techs have talked to them several times and they keep getting 
told that other calls are coming in or someone is walking into a meeting within 
a minute or two and they never call back  Nothing personal but there is no way 
I'm deploying Bright WiFi if that's how bad their customer service/presale 
support is and apparently they don't need new customers.  It's good to be busy, 
it's bad to diss companies that are trying to give you business.

So, we are ready to ditch Wispmon, have no interest in deploying Sonar since it 
doesn't have the features we need, and find something that can use Mikrotik 
devices since we have so many egress points.   We already wrote one in house we 
deployed for MDU units so I'll upgrade it if there isn't a better product 
available.  However, if there is something else out there that can do WISP and 
Hot-Spots, I'd be very interested in looking at it immediately.

Rory Conaway * Triad Wireless * CEO
4226 S. 37th Street * Phoenix * AZ 85040
602-426-0542
r...@triadwireless.net<mailto:r...@triadwireless.net>
www.triadwireless.net<http://www.triadwireless.net/>

"It's not the team with the best players that win, it's the players with the 
best team that wins!" - Humphrey Bogart

Re: [AFMUG] Rodeo networks IPTV

[Layne Sisk]

Wish they were only $2-3.  New retrans agreements came out this month 
(2018-2020) and I have been fighting like crazy to keep the Big4 locals under 
$4 each.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Wednesday, December 20, 2017 9:54 PM
To: af@afmug.com
Subject: Re: [AFMUG] Rodeo networks IPTV

Local channels are $2-$3 per channel.  Nobody is going to want to add $20 per 
month to their bill but I understand.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sean Heskett
Sent: Wednesday, December 20, 2017 1:57 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Rodeo networks IPTV

There are zero over the air channels available in our location (mountains of 
CO) so an an antenna isn’t an option for us.

-Sean


On Wed, Dec 20, 2017 at 1:43 PM Rory Conaway 
mailto:r...@triadwireless.net>> wrote:
Local channels are a problem because of the cost.  However, if you put up an 
outdoor antenna at that same time, it takes care of the problem.  That is our 
plan for an additional price.  We are testing antennas right now.

Rory

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Christopher Gray
Sent: Wednesday, December 20, 2017 12:41 PM

To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Rodeo networks IPTV

I've been in a similar boat as Chris. Working to make it work, but waiting on 
further progress from the Rodeo side. I've entertained RealChoiceTV as the next 
choice, but the costs are simply too high. Rodeo Networks appears to have a 
good product based on good technology... they just don't have all the 
components in place yet. They are making a large fundamental change on their 
network over the next 2 weeks with improved capacity, and hopefully improved 
transcoding after that.


It seems to me way to secure TV customers is in providing local channels. 
Almost all of the non-local channels have other means of delivery that will 
easily win in a cost comparison.
As far as multicast over a WISP, Cambium has some good examples of functioning 
multicast IPTV systems in Europe(?) using the same base middleware as Rodeo 
over ePMP.
On Tue, Dec 19, 2017 at 8:03 AM, Chris Fabien 
mailto:ch...@lakenetmi.com>> wrote:
I would wait a few months and check back, I think (hope) they are getting close 
but have zero trust in anything they are telling me that I can't see/verify. If 
there was something with similar capabilities in terms of pricing/channels we 
would have bailed long ago, but I couldn't find another option that I thought 
would work for my customers.
On Mon, Dec 18, 2017 at 6:09 PM, Sean Heskett 
mailto:af...@zirkel.us>> wrote:
Hi Chris,

thanks for your feedback.  I've heard similar experiences from others which is 
now making me gun shy.  I like their pricing and channel lineup but if they 
can't deliver then it really doesn't matter much.

-sean

On Mon, Dec 18, 2017 at 2:53 PM, Chris Fabien 
mailto:ch...@lakenetmi.com>> wrote:
They are NOT ready to launch yet. They have been signing resellers up for close 
to a year and they are still building a proper headend with adequate bandwidth 
to provide the service. We signed with them in March, still don't have anything 
we can sell.  The product has promise and they give you the flexibility to 
create your own channel lineup so you can really offer a good value to your 
customers, but the months and months of excuses and poor communication have us 
about ready to throw in the towel on it. I can discuss more offlist if you like.

Chris Fabien
LakeNet LLC


On Mon, Dec 18, 2017 at 2:07 PM, Sean Heskett 
mailto:af...@zirkel.us>> wrote:
Hello AF gang,

We are looking at potentially going with Rodeo Networks IPTV solution on our 
network but I wanted to first ask the group if anyone has any experience with 
them.  If so would you be willing to discuss (either on-list or off-list) your 
experience.

Thanks!

-Sean

Re: [AFMUG] Rodeo networks IPTV

[Layne Sisk]

They don’t stream the stuff people want (primetime shows, sports).  They stream 
news and some of the programming they control.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Wednesday, December 27, 2017 12:22 PM
To: af@afmug.com
Subject: Re: [AFMUG] Rodeo networks IPTV

KSL should be free.  They have their own streaming channel now.

From: Layne Sisk
Sent: Wednesday, December 27, 2017 12:20 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Rodeo networks IPTV

Wish they were only $2-3.  New retrans agreements came out this month 
(2018-2020) and I have been fighting like crazy to keep the Big4 locals under 
$4 each.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Wednesday, December 20, 2017 9:54 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Rodeo networks IPTV

Local channels are $2-$3 per channel.  Nobody is going to want to add $20 per 
month to their bill but I understand.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sean Heskett
Sent: Wednesday, December 20, 2017 1:57 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Rodeo networks IPTV

There are zero over the air channels available in our location (mountains of 
CO) so an an antenna isn’t an option for us.

-Sean


On Wed, Dec 20, 2017 at 1:43 PM Rory Conaway 
mailto:r...@triadwireless.net>> wrote:
Local channels are a problem because of the cost.  However, if you put up an 
outdoor antenna at that same time, it takes care of the problem.  That is our 
plan for an additional price.  We are testing antennas right now.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Gray
Sent: Wednesday, December 20, 2017 12:41 PM

To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Rodeo networks IPTV

I've been in a similar boat as Chris. Working to make it work, but waiting on 
further progress from the Rodeo side. I've entertained RealChoiceTV as the next 
choice, but the costs are simply too high. Rodeo Networks appears to have a 
good product based on good technology... they just don't have all the 
components in place yet. They are making a large fundamental change on their 
network over the next 2 weeks with improved capacity, and hopefully improved 
transcoding after that.


It seems to me way to secure TV customers is in providing local channels. 
Almost all of the non-local channels have other means of delivery that will 
easily win in a cost comparison.
As far as multicast over a WISP, Cambium has some good examples of functioning 
multicast IPTV systems in Europe(?) using the same base middleware as Rodeo 
over ePMP.
On Tue, Dec 19, 2017 at 8:03 AM, Chris Fabien 
mailto:ch...@lakenetmi.com>> wrote:
I would wait a few months and check back, I think (hope) they are getting close 
but have zero trust in anything they are telling me that I can't see/verify. If 
there was something with similar capabilities in terms of pricing/channels we 
would have bailed long ago, but I couldn't find another option that I thought 
would work for my customers.
On Mon, Dec 18, 2017 at 6:09 PM, Sean Heskett 
mailto:af...@zirkel.us>> wrote:
Hi Chris,

thanks for your feedback.  I've heard similar experiences from others which is 
now making me gun shy.  I like their pricing and channel lineup but if they 
can't deliver then it really doesn't matter much.

-sean

On Mon, Dec 18, 2017 at 2:53 PM, Chris Fabien 
mailto:ch...@lakenetmi.com>> wrote:
They are NOT ready to launch yet. They have been signing resellers up for close 
to a year and they are still building a proper headend with adequate bandwidth 
to provide the service. We signed with them in March, still don't have anything 
we can sell.  The product has promise and they give you the flexibility to 
create your own channel lineup so you can really offer a good value to your 
customers, but the months and months of excuses and poor communication have us 
about ready to throw in the towel on it. I can discuss more offlist if you like.

Chris Fabien
LakeNet LLC


On Mon, Dec 18, 2017 at 2:07 PM, Sean Heskett 
mailto:af...@zirkel.us>> wrote:
Hello AF gang,

We are looking at potentially going with Rodeo Networks IPTV solution on our 
network but I wanted t

Re: [AFMUG] OT TV Comparison.pdf

[Layne Sisk]

This is a bit misleading.  Most of these do not provide all of the Big4, 
particularly in the rural markets.  If your WISP is in LA or NYC yea, maybe you 
get those channels minus certain programming (such as national sporting 
events).  If you are in a rural market, which most WISPs are, these services 
will not provide the channels your customers want to watch.  Also important to 
note.. you can't make any money selling any of these services they just 
ride on your network and your only hope is to sell subs more bandwidth.


Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Thursday, January 04, 2018 6:51 PM
To: af@afmug.com
Subject: [AFMUG] OT TV Comparison.pdf

Re: [AFMUG] OT TV Comparison.pdf

[Layne Sisk]

Not sure how you can make money on something that the customer can buy retail 
for the same price you pay for it.  Can you explain?

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Friday, January 05, 2018 11:31 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT TV Comparison.pdf

You can make a little with them, $4-$8 per month would be a good average but 
you are correct, you can couple it with higher bandwidth packages.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Layne Sisk
Sent: Friday, January 5, 2018 11:11 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT TV Comparison.pdf

This is a bit misleading.  Most of these do not provide all of the Big4, 
particularly in the rural markets.  If your WISP is in LA or NYC yea, maybe you 
get those channels minus certain programming (such as national sporting 
events).  If you are in a rural market, which most WISPs are, these services 
will not provide the channels your customers want to watch.  Also important to 
note.. you can't make any money selling any of these services they just 
ride on your network and your only hope is to sell subs more bandwidth.


Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Thursday, January 04, 2018 6:51 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] OT TV Comparison.pdf

Re: [AFMUG] OT TV Comparison.pdf

[Layne Sisk]

Viva cannot provide locals however, correct?

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Friday, January 05, 2018 12:22 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT TV Comparison.pdf

We have a wholesale agreement with Viva and can set up WISPA members as 
subagents.  We are still working on the packages for our clients but anyone can 
sign up with us now and resell Viva.  There isn't a lot of markup in this 
product, kind of like some of the hardware we sell.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Layne Sisk
Sent: Friday, January 5, 2018 11:42 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT TV Comparison.pdf

Not sure how you can make money on something that the customer can buy retail 
for the same price you pay for it.  Can you explain?

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Rory Conaway
Sent: Friday, January 05, 2018 11:31 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT TV Comparison.pdf

You can make a little with them, $4-$8 per month would be a good average but 
you are correct, you can couple it with higher bandwidth packages.

Rory

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Layne Sisk
Sent: Friday, January 5, 2018 11:11 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] OT TV Comparison.pdf

This is a bit misleading.  Most of these do not provide all of the Big4, 
particularly in the rural markets.  If your WISP is in LA or NYC yea, maybe you 
get those channels minus certain programming (such as national sporting 
events).  If you are in a rural market, which most WISPs are, these services 
will not provide the channels your customers want to watch.  Also important to 
note.. you can't make any money selling any of these services they just 
ride on your network and your only hope is to sell subs more bandwidth.


Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Thursday, January 04, 2018 6:51 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] OT TV Comparison.pdf

Re: [AFMUG] Sonar Migration from Platypus

[Layne Sisk]

We are happy to help with the data migration as well.  Have helped many of our 
customers with the mundane data entry stuff.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Wednesday, January 10, 2018 12:57 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

Good to know.  When you are done, please create a punch list of things that 
need to be done/fixed/created before advising someone from switching over to 
them.

-Original Message-
From: Sterling Jacobson
Sent: Wednesday, January 10, 2018 12:51 PM
To: 'af@afmug.com'
Subject: [AFMUG] Sonar Migration from Platypus

So here is a current update on my months long progress moving from Platypus to 
Sonar.

It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot extra.

I'm having to manually correct/add accounts to Sonar with rate group changes, 
address validations etc.

They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just didn't 
realize that.

Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting company, 
and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third party 
account and pay/manage them.

This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I shudder to 
think how that would have migrated.

Also I didn't really see them emphasizing the fact that their database and Plat 
could get seriously out of synch if you are not careful.

I've had to manually suspend everything in Platypus to assure data isn't out of 
sync with the new system until it comes online.

That means it's been days of people calling/contacting me trying to pay bills 
and I'm stuck in the middle.

Don't want to roll back since I've spent so many hours now on migration.

Can't go forward yet because I'm still waiting on massive fixes to rates on 
customers, and web site creation/setup for billing.

Let's just say I'm excited to get onboarding done and running, but I'm also 
crying because it's not there yet and help is slow to come some days.

Re: [AFMUG] Montana Governor Signs Order to Force Net Neutrality - The New York Times

[Layne Sisk]

Exactly, has anyone seen any changes since NN was overturned?  Nope, and they 
won’t.  The free market will control it.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Tuesday, January 23, 2018 9:11 AM
To: af@afmug.com
Subject: Re: [AFMUG] Montana Governor Signs Order to Force Net Neutrality - The 
New York Times

I think there is NN irrespective of whatever laws they pass.  Market forces 
will cause it to happen.

From: Steve Jones
Sent: Monday, January 22, 2018 9:26 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Montana Governor Signs Order to Force Net Neutrality - The 
New York Times

Chuck said the NN thing is over
How would this be enforced on the cellular side. Sprints offering cap free 
netflix, isnt that a violation of NN?
If state funding has gone into any "coops" like it has here, how does that work 
if the "coop" no longer chooses to abide by NN. Can montana retroactively alter 
the contract?

On Jan 22, 2018 10:00 PM, "Jaime Solorza" 
mailto:losguyswirel...@gmail.com>> wrote:
https://mobile.nytimes.com/2018/01/22/technology/montana-net-neutrality.html?referer=https://news.google.com/
Jaime Solorza

Re: [AFMUG] moviepass now strong arming....

[Layne Sisk]

Bought one each for my Dad and Step-mom for Christmas.  Step-mom's still has 
not shown up.  Can't get anyone to answer a call or email from them.  Force you 
to a facebook page with terrible response rate.  My dad tried to use his and 
the theater would not accept it.  Just filed a chargeback and gave up on them.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller
Sent: Saturday, January 27, 2018 3:05 AM
To: af@afmug.com
Subject: [AFMUG] moviepass now strong arming


It's been known for a while that AMC (america's largest movie chain, recently 
purchasing carmike cinemas down here in the south) - isn't happy with 
moviepass.  Ironically, through googling around tonight moviepass is coming 
back and trying to negotiate through movie chains - attempting to get a 
percentage of ticket sales and concessions.

If they don't play?  moviepass pulls the theatre.  They've pulled 10 of the 
largest AMC theatres - - many on reddit saying "to make a statement"

This could get fun to watch :)

https://techcrunch.com/2018/01/26/moviepass-pulls-out-of-amcs-top-theaters-as-negotiations-fail/

Re: [AFMUG] moviepass now strong arming....

[Layne Sisk]

That might be part of the problem, he is certainly not the most technical guy 
and it has just frustrated him.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Sunday, January 28, 2018 3:20 PM
To: af@afmug.com
Subject: Re: [AFMUG] moviepass now strong arming

Does your dad know he has to be at the theater, go on the app, request the 
ticket and then try the card?

From: Layne Sisk
Sent: Sunday, January 28, 2018 2:57 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] moviepass now strong arming

Bought one each for my Dad and Step-mom for Christmas.  Step-mom’s still has 
not shown up.  Can’t get anyone to answer a call or email from them.  Force you 
to a facebook page with terrible response rate.  My dad tried to use his and 
the theater would not accept it.  Just filed a chargeback and gave up on them.

Layne Sisk
ServerPlus
801.426.8283, ext 102
[New logo xl]<http://www.serverplus.com/>
[http://i.imgur.com/VOz763A.png]
[http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/>
[http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus>
[Utah 100]   [fast50-01] [Inc 5000]

From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller
Sent: Saturday, January 27, 2018 3:05 AM
To: af@afmug.com<mailto:af@afmug.com>
Subject: [AFMUG] moviepass now strong arming


It's been known for a while that AMC (america's largest movie chain, recently 
purchasing carmike cinemas down here in the south) - isn't happy with 
moviepass.  Ironically, through googling around tonight moviepass is coming 
back and trying to negotiate through movie chains - attempting to get a 
percentage of ticket sales and concessions.

If they don't play?  moviepass pulls the theatre.  They've pulled 10 of the 
largest AMC theatres - - many on reddit saying "to make a statement"

This could get fun to watch :)

https://techcrunch.com/2018/01/26/moviepass-pulls-out-of-amcs-top-theaters-as-negotiations-fail/

Re: [AFMUG] Streaming service included

[Layne Sisk]

Spoke on a panel 2 days ago with Netflix and asked them about it.  They require 
100k subscribers to enter what they consider a “re-bill” program where you 
could do this.  

-Layne
Sent from my iPhone, so please excuse any misspelled words or embarrassing 
auto-corrects!

> On Feb 6, 2018, at 4:15 PM, Brian Sullivan  wrote:
> 
> T-Mobile gives away Netflix.  Sprint gives away Hulu.  Others will likely 
> follow.
> Has anyone here looked into including a streaming service for their customers?

Re: [AFMUG] blocking

[Layne Sisk]

Chuck,
 Which legislator is proposing this?  I got Senator Bramble to back his off 
a few years ago after a conversation with him.

-Layne
Sent from my iPhone, so please excuse any misspelled words or embarrassing 
auto-corrects!

On Feb 6, 2018, at 9:11 AM, "ch...@wbmfg.com" 
mailto:ch...@wbmfg.com>> wrote:

The proposed solution is that any ISP over 500 customers has to provide some 
kind of blocking technology to prevent harm to minors.  And it cannot be a 3rd 
party solution.

I want to come up with an exhaustive list of all the potential ways minors can 
select harmful things on the internet.  There is more than just web pages out 
there.

From: Zach Underwood
Sent: Tuesday, February 6, 2018 9:01 AM
To: af@afmug.com
Subject: Re: [AFMUG] blocking

Are you talking about 
https://www.eff.org/deeplinks/2017/04/states-introduce-dubious-legislation-ransom-internet
 this style of blocking?
If you are talking about that style of blocking then as ISP we fight this as it 
is not the ISP job to block.

If someone wants to block this type of content when the parent should be in 
change of installing blocking software and picking what should be blocked.

On Tue, Feb 6, 2018 at 10:48 AM,  wrote:
I have some proposed legislation I am facing about porn blocking again.  But 
they are not defining the type of service.  It is one thing to block web 
traffic, but how about netflix or twitter or skype or..

I want to play defense here and force the lawmakers to define exactly what we 
need to block.
So can you guys help me develop a list of all the things we would have to 
analyze and block if we were going to attempt to create a true device that 
protects kids.





--
Zach Underwood (RHCE,RHCSA,RHCT,UACA)
My website
advance-networking.com

Re: [AFMUG] Streaming service included

[Layne Sisk]

I asked that question, got a smile and a “I doubt it”

-Layne
Sent from my iPhone, so please excuse any misspelled words or embarrassing 
auto-corrects!

> On Feb 8, 2018, at 10:56 AM, "ch...@wbmfg.com"  wrote:
> 
> I wonder if they would allow a co-op type of company to get to the 100K...
> 
> -Original Message- From: Layne Sisk
> Sent: Thursday, February 8, 2018 10:52 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Streaming service included
> 
> Spoke on a panel 2 days ago with Netflix and asked them about it.  They 
> require 100k subscribers to enter what they consider a �re-bill� program 
> where you could do this.
> 
> -Layne
> Sent from my iPhone, so please excuse any misspelled words or embarrassing 
> auto-corrects!
> 
>> On Feb 6, 2018, at 4:15 PM, Brian Sullivan  wrote:
>> 
>> T-Mobile gives away Netflix.  Sprint gives away Hulu.  Others will likely 
>> follow.
>> Has anyone here looked into including a streaming service for their 
>> customers?