Re: Urgent: CMDB class delete
Murtuza, Please check this with Remedy: it looks much like SW00234571 Application-Generate-GUID command generates guids with the special character [ and server is not able to interpret the value properly. Instead of [, # is used henceforth in generating GUID. The thing is this bug is fixed in the latest patch of AR Server 5.1.2! If what you say is true it should also be fixed in AR System 6.3. I did not see this SW defect mentioned in any of the release notes for the AR 6.3 patches. Regards, Michiel On 4/13/06, Murtuza B [EMAIL PROTECTED] wrote: Hi James, Well my class is stuck in delete pending for a very different reason. When I created my class, it got generated with a classID that has a square bracket '[' in it. This causes all searches on the class to fail since [ is a special sql character. So even if you delete the class, the class manager is unable to find the class for deletion. The only workaround accd to Remedy is to delete everything manually and recreate the class hoping it won't get the [ this time. Regards, Murtuza. On Wed, 12 Apr 2006 08:17:22 -0700, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Murtuza: Check your error logs and look for 65280 failures in the Recon Engine. I had that problem until I applied patch 002 for CMDB 1.1. James McKenzie On 4/12/06, Murtuza B [EMAIL PROTECTED] wrote: Hello listers, We added a class to the CMDB and later had to delete it. But this class has got stuck in Delete Pending. I will have to manually delete the class ( all related stuff) now as per Remedy Support's reply to my ticket. But they have not yet given me information on what to delete. Can anyone help me with a list of forms that one has to delete the entries from to get rid of the class completely ?? This is what I could figure out. Anything else ? OBJSTR:Pending OBJSTR:Class OBJSTR:ClassLocale OBJSTR:AttributeDefinition SHR:SchemaNames The BMC_Classname_ form The BMC AST join forms. Regards, Murtuza. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.ARSLIST.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
How to Rest Password for configuration tool
Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to Rest Password for configuration tool
Puneet, what 'configuration tool' are you trying to use? If you forgot your Admin password please refer to arcache and arreload in the manuals. Kind regards, Michiel The Netherlands On 5/9/06, Puneet MALIK [EMAIL PROTECTED] wrote: Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to Rest Password for configuration tool
Hello Michiel, By configuration tool I mean midtier configuration tool which we can access machine/port name/arsys/shared/config/config.jsp Thanks Regards Puneet Malik -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 09, 2006 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: How to Rest Password for configuration tool Puneet, what 'configuration tool' are you trying to use? If you forgot your Admin password please refer to arcache and arreload in the manuals. Kind regards, Michiel The Netherlands On 5/9/06, Puneet MALIK [EMAIL PROTECTED] wrote: Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to Rest Password for configuration tool
** Puneet, If you are trying to reset the password of Mid Tier configuration then please get the default password string from other Mid Tier's config.properties file (value for arsystem.password). put that in the config.properties file on the MT and restart the web server This will reset the password to arsystem which is the default password for mid tier. (this is tested on my Mid Tier on windows, this should hold true for unix too). Thanks, Sam On 5/9/06, Michiel Beijen [EMAIL PROTECTED] wrote: Puneet,what 'configuration tool' are you trying to use?If you forgot your Admin password please refer to arcache and arreload in the manuals.Kind regards,MichielThe NetherlandsOn 5/9/06, Puneet MALIK [EMAIL PROTECTED] wrote: Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: How to Rest Password for configuration tool
Title: Message ** Hello Sam, Thanks a lot. Puneet -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sam RxSent: Tuesday, May 09, 2006 1:51 PMTo: arslist@ARSLIST.ORGSubject: Re: How to Rest Password for configuration tool** Puneet, If you are trying to reset the password of Mid Tier configuration then please get the default password string from other Mid Tier's config.properties file (value for "arsystem.password"). put that in the config.properties file on the MT and restart the web server This will reset the password to arsystem which is the default password for mid tier. (this is tested on my Mid Tier on windows, this should hold true for unix too). Thanks, Sam On 5/9/06, Michiel Beijen [EMAIL PROTECTED] wrote: Puneet,what 'configuration tool' are you trying to use?If you forgot your Admin password please refer to arcache and arreload in the manuals.Kind regards,MichielThe NetherlandsOn 5/9/06, Puneet MALIK [EMAIL PROTECTED] wrote: Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: How to Rest Password for configuration tool
Hi Puneet To reset aradmin ARS dbuser password You can comment out line something similar to Db-password: i+wkl4GoZXIIhTK66rZzK6haCvFwP7NZE5UF in ar.conf and restart ARS Service. System will come up with default password AR#Admin#. Best Regards Abdul Ghani MF Pune,India -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Puneet MALIK Sent: Tuesday, May 09, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: How to Rest Password for configuration tool Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Restricting Searches
** All, I'm looking at how to stop wildcard searches on our database - ie. checking for a percentage sign in the summary or description when they perform a search. I've setup an AL, which checks for 'Summary' LIKE %%%, which I didn't particularly expect to work, and it doesn't. How do I check for wildcards in workflow? I did suggest that we get FTS, but that didn't go down too well ... finances won't allow it. Thanks, Dave __20060125___This posting was submitted with HTML in it___
Flashboard Issue | Remedy Management
** Hi Listers, We are working on to upgrade our helpdesk 5.5 to the version helpdesk 6.0. Now we are facing a major issue with flashboards displayed on the Remedy Support and Remedy Management consoles. The flashboards displayed there by Default display the tickets assigned to an Individual (that is withField Console View – Myself). However we need to have it display tickets assigned to the Group (Console View – Group). To achieve this we have tried several workflow changes but to no use. Now we would like to know what would be the right approach to address this. Has anyone done this? If so it would be great if you can share your experience. Thanks __ Mudit Chaudhry Remedy Team | EA | Sapient __20060125___This posting was submitted with HTML in it___
Re: Restricting Searches
I heard the same thing in What's New ARS 6.x last year (04/05). Apparently FTS was a 3rd-party product. Cost went up so Remedy dropped it. OK as of 6.0.1 (which we run), but apparently not included with ARS 6.3. I've heard rumors that an alternative is available with ARS 7.x. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] McKenzie, James J C-E LCMC To: arslist@ARSLIST.ORG HQISEC/L3cc: [EMAIL PROTECTED]Subject: Re: Restricting Searches S.ARMY.MIL Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] RG 05/09/2006 06:15 Please respond to arslist ** Dave: FTS is no longer supported from what I understand. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: 5/9/2006 2:37 AM Subject: Restricting Searches ** All, I'm looking at how to stop wildcard searches on our database - ie. checking for a percentage sign in the summary or description when they perform a search. I've setup an AL, which checks for 'Summary' LIKE %%%, which I didn't particularly expect to work, and it doesn't. How do I check for wildcards in workflow? I did suggest that we get FTS, but that didn't go down too well ... finances won't allow it. Thanks, Dave __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
v7 Compatability Matrix
** Anyone else seen that the v7 compatability matrix is out. http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatrix/AR_System_7_0_Compatibility-Matrix_v1_0.htm Although it does say that v5.1.2 is still supported. Is that because v7 has not been officially release yet? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Re: v7 Compatability Matrix
Yes, probably. AR 7 Administrator and What's new courses are also listed on the Remedy website: http://www.bmc.com/education/servicemgmt/ Regards, Michiel On 5/9/06, Michael Worts [EMAIL PROTECTED] wrote: ** Anyone else seen that the v7 compatability matrix is out. http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatrix/AR_System_7_0_Compatibility-Matrix_v1_0.htm Although it does say that v5.1.2 is still supported. Is that because v7 has not been officially release yet? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Pager Notifications.
Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given :-) in the Send Page or Run Process for the pager notification. :-) :-) Thanks in advance. :o) :-) :-) Thanks :-) :-) Malli :-) :-) :-) :-) :-) :-) :-) DISCLAIMER: :-) This email (including any attachments) is intended for the sole use of :-) the intended recipient/s and may contain material that is CONFIDENTIAL :-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or :-) copying or distribution or forwarding of any or all of the contents in :-) this message is STRICTLY PROHIBITED. If you are not the intended :-) recipient, please contact the sender by email and delete all copies; :-) your cooperation in this regard is appreciated. :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org :-) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Flashboards
** I know this question has been ask before, but I cannot find the answer. We are looking at Flashboards again, have a quote, but I have not been able to find if you need one License for Flashboards or if you need a license for each server? What is the best way to license Flashboards? Thanks __20060125___This posting was submitted with HTML in it___
Re: v7 Compatability Matrix
I have heard the same thing recently, too. I see no mention of it on the Support site as of a few minutes ago, though. ARS 7 has some cool new stuff, but it's not a major rewrite. ITSM 7, on the other hand... Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, May 09, 2006 6:38 AM To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix Rumor has it that ARS 7.0 is to be released today. I heard this at a ColumnIT event and was not told it was under NDA so I guess it is now public knowledge. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 09, 2006 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix Yes, probably. AR 7 Administrator and What's new courses are also listed on the Remedy website: http://www.bmc.com/education/servicemgmt/ Regards, Michiel On 5/9/06, Michael Worts [EMAIL PROTECTED] wrote: ** Anyone else seen that the v7 compatability matrix is out. http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatri x/AR_System_7_0_Compatibility-Matrix_v1_0.htm Although it does say that v5.1.2 is still supported. Is that because v7 has not been officially release yet? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: v7 Compatability Matrix
There is a line in the FTS statement of direction document for v7.0 that states general availability of v7.0 as mid-May 2006. Regards, StJohn -Original Message- From: Reiser, John J [mailto:[EMAIL PROTECTED] Sent: 09 May 2006 14:38 To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix Rumor has it that ARS 7.0 is to be released today. I heard this at a ColumnIT event and was not told it was under NDA so I guess it is now public knowledge. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 09, 2006 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix Yes, probably. AR 7 Administrator and What's new courses are also listed on the Remedy website: http://www.bmc.com/education/servicemgmt/ Regards, Michiel On 5/9/06, Michael Worts [EMAIL PROTECTED] wrote: ** Anyone else seen that the v7 compatability matrix is out. http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatri x/AR_System_7_0_Compatibility-Matrix_v1_0.htm Although it does say that v5.1.2 is still supported. Is that because v7 has not been officially release yet? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This email message is for the sole use of the intended recipient (s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. To reply to our email administrator directly, send an email to [EMAIL PROTECTED] Toys R Us, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: v7 Compatability Matrix
I think they said ITSM 7 was 60-90 days away. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 09, 2006 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix I have heard the same thing recently, too. I see no mention of it on the Support site as of a few minutes ago, though. ARS 7 has some cool new stuff, but it's not a major rewrite. ITSM 7, on the other hand... Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, May 09, 2006 6:38 AM To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix Rumor has it that ARS 7.0 is to be released today. I heard this at a ColumnIT event and was not told it was under NDA so I guess it is now public knowledge. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 09, 2006 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: v7 Compatability Matrix Yes, probably. AR 7 Administrator and What's new courses are also listed on the Remedy website: http://www.bmc.com/education/servicemgmt/ Regards, Michiel On 5/9/06, Michael Worts [EMAIL PROTECTED] wrote: ** Anyone else seen that the v7 compatability matrix is out. http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatri x/AR_System_7_0_Compatibility-Matrix_v1_0.htm Although it does say that v5.1.2 is still supported. Is that because v7 has not been officially release yet? Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1483 875273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Does Init-Form: have no effect on Mid-Tier?
Hi Folks, ARS 6.03.00 patch 013 Mid Tier Version 6.03.00 patch 013 Web Server Information Microsoft IIS ServletExec/5.0p06 Operating System Name Windows 2000 Java Version 1.4.2_03 Question: Does the ar.comf Init-Form have no effect on the Mid-Tier? If no effect, is there any way to launch a hidden form - ie fire a form through an AL on the Home form or login.jsp so that nothing is visible to the user? Cheers Ben Chernys ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Restricting Searches
** How in gods name did I miss that Muchas gracias, senor! Regards Dave (feeling somewhat embarrassed at missing what was staring at me right in the face) On 09/05/06, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** According to the Docs (pg 672 ... The wildcards appendix in the BasicGuide for 6.3) you would use something like 'Summary' LIKE [%]% to look for a string that starts with the % sign. Fred From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Tuesday, May 09, 2006 4:38 AMTo: arslist@ARSLIST.ORG Subject: Restricting SearchesAll, I'm looking at how to stop wildcard searches on our database - ie. checking for a percentage sign in the summary or description when they perform a search. I've setup an AL, which checks for 'Summary' LIKE %%%, which I didn't particularly expect to work, and it doesn't. How do I check for wildcards in workflow? I did suggest that we get FTS, but that didn't go down too well ... finances won't allow it. Thanks, Dave __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
ARSPerl on HPUX
Thanx to previous messages on ARSList, we were able to get ARSPerl installed on HPUX without a problem. However, now any script that I try to run seem to return no entries found. When running logs against our server, it looks like no select statements are coming through, which leads me to believe that the scripts are not resolving the ars_LoadQualifier call correctly. Even when passing an empty string into the function, while querying against a form with over 10,000 entries, it still returns empty. Did anyone come across anything like this? Was the installation incomplete? Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Shareware : The LOL Tool
** I would like to see a tool like the one you described. Scott On 5/8/06, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hello list, We are running with a server group here and I needed a quick way to be being able to display the available floating licenses, without having to check each server. If anyone might be interested something like that, just drop me a mail and I'm going to forward a copy. Suppose it's a rare requirement, but perhaps there is 0-1 other peeps who might have an use for that as well. It runs with v6.3 - the screenshot version runs with hardcoded values for login and server names. The forwarded one will have text fields for that. screenshot4.jpg Best greetings from Germany, Robert __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: DDE to MS Project
Hello, I'm brand new to this list and pretty new to Remedy, since February 06. I would also love more info intergrating MS Project to Remedy. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to make an attachment pool read only
Claire, Thank you for your suggestion! That is a clever solution but it is a little more involving. Kevin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tilton, Claire E Ms NGB-ARNG Sent: Monday, May 08, 2006 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only Instead of having an attachments field you could make a form to hold your attachments. Then you can use workflow to do what you are saying. Thanks, Claire Claire Tilton SRA Contractor Remedy Developer 703.607.7412 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lai, Canhai Sent: Monday, May 08, 2006 1:43 PM To: arslist@ARSLIST.ORG Subject: How to make an attachment pool read only Hi All, Is there a way to make an attachment pool read only? The permission tab on an attachment pool doesn't do the job I will like. With no permission, the attachment pool disappear altogether. What I want is READ-ONLY: they can see file list and display all files, but they will not see Add, Delete buttons for any selected attachment. Any suggestion is appreciated! Kevin _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARSPerl on HPUX
Yelizaveta, I do not have anything to directly try to help your problem, but there is likely a better list for you to post this question. (arsperl-users@arsperl.org) So I will cross post this for you in this response. You might want to watch that list for a response. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/9/06, Yelizaveta Adlivankina [EMAIL PROTECTED] wrote: Thanx to previous messages on ARSList, we were able to get ARSPerl installed on HPUX without a problem. However, now any script that I try to run seem to return no entries found. When running logs against our server, it looks like no select statements are coming through, which leads me to believe that the scripts are not resolving the ars_LoadQualifier call correctly. Even when passing an empty string into the function, while querying against a form with over 10,000 entries, it still returns empty. Did anyone come across anything like this? Was the installation incomplete? Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Does Init-Form: have no effect on Mid-Tier?
Ben, To my knowledge (and v7 might change this) the Mid-Tier completely ignores this setting. But.. on the Mid-Tier you have a Home Page and a Preference server to use too. So you should be able to achieve the same thing with those features. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/9/06, Ben Chernys [EMAIL PROTECTED] wrote: Hi Folks, ARS 6.03.00 patch 013 Mid Tier Version 6.03.00 patch 013 Web Server Information Microsoft IIS ServletExec/5.0p06 Operating System Name Windows 2000 Java Version 1.4.2_03 Question: Does the ar.comf Init-Form have no effect on the Mid-Tier? If no effect, is there any way to launch a hidden form - ie fire a form through an AL on the Home form or login.jsp so that nothing is visible to the user? Cheers Ben Chernys ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to make an attachment pool read only
Hi, think you can set the field properties of the attachement pool. On tab attach field you can define the display label. If you delete a label, the function is no more available. Rudi Lai, Canhai wrote: Hi All, Is there a way to make an attachment pool read only? The permission tab on an attachment pool doesn't do the job I will like. With no permission, the attachment pool disappear altogether. What I want is READ-ONLY: they can see file list and display all files, but they will not see Add, Delete buttons for any selected attachment. Any suggestion is appreciated! Kevin ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to make an attachment pool read only
If there are certain people who should be able to add/delete/save and others who should not, it is easiest to remove the add/delete/save lables from the attachment pool, then add the functionality using buttons and the special Run Process command for each action. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lai, Canhai Sent: Tuesday, May 09, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only Claire, Thank you for your suggestion! That is a clever solution but it is a little more involving. Kevin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tilton, Claire E Ms NGB-ARNG Sent: Monday, May 08, 2006 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only Instead of having an attachments field you could make a form to hold your attachments. Then you can use workflow to do what you are saying. Thanks, Claire Claire Tilton SRA Contractor Remedy Developer 703.607.7412 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lai, Canhai Sent: Monday, May 08, 2006 1:43 PM To: arslist@ARSLIST.ORG Subject: How to make an attachment pool read only Hi All, Is there a way to make an attachment pool read only? The permission tab on an attachment pool doesn't do the job I will like. With no permission, the attachment pool disappear altogether. What I want is READ-ONLY: they can see file list and display all files, but they will not see Add, Delete buttons for any selected attachment. Any suggestion is appreciated! Kevin _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
** Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother!I'm not the admin, nor am I Claire (there couldonly one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantialcontributors like Phil.But Phil and Gidd are right, and it's high time for some people to get awake-up call with a clue-by-4. ** DISCLAIMER **This does NOT apply to about 98% of the posters tothis list.This is not telling newbies Go away.This is not anattempt to scare anyone away.My stated comments are my own. Here's the progression, for those apparently new to such processes.1) You encounter a problem with a Remedy product.2) You try to fix it yourself.3) You seek help from your co-workers (if any).4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process.5) Repeat steps 2-4 at least until the most apparent solutions have beentried.6) You contact Remedy Support and/or the list.7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantialeffort to help themselves.It is intended to be an aid to, not asubstitute for, learning how to do your job.While we were all newbies at some point, and we don't mind helping other newbies gain experience,there are a few people, including several from an offshore organization,who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with theproduct, and to actually grow their skills beyond that of newbie.Were I one of these few individuals, or an employee of thisorganization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skillsand initiative to at least learn to code my way out of a wet paper bagwith a map, a knife, and a flashlight.Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying tohelp others by trying to help yourself first.Sergeant-at-Arms:Haul these miscreants away...:)Rick-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Gidd CaldenSent: Tuesday, May 09, 2006 7:12 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Carl,Do you mean that physically or verbally ?In defense of Phil, and he needs no defense, he makes a good Point.While it is often easier to ask a question on the list, perhapsthat should be preceded by the requestor's research including looking atamanual once in awhile.There are more then a few listers that have atendency to ask a question and then wait for the reply and not do any selfhelp on their sideYOU KNOW WHO YOU ARE !Claire, chime in here if I am to far out in left field?Doh !!Has Remedy stopped shipping pdf guides, manuals and reference materialsnow?My .02 Regards...Gidd-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Ha, what an ass!From: [EMAIL PROTECTED] [EMAIL PROTECTED]Reply-To: arslist@ARSLIST.ORGTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Date: Mon, 8 May 2006 23:05:45 -0400Got a manual?Ever read it?Been to training?We have, try it.-Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED]Date: Mon,8 May 2006 22:36:21 -0400To: arslist@ARSLIST.ORGSubject: Pager Notifications.:-) Hi list,:-):-):-) SLA have 2 notification one is Email and the other is Pager.Email :-) Notification can be created using Send Alert or Email and forpager we :-) should use Send Page or Run Process option to createpager :-) notification through command line statement to send a page or run an :-) executable.:-):-) Can you please let me know about the command line statement to begiven:-) in the Send Page or Run Process for the pager notification. :-):-) Thanks inadvance. :o):-):-) Thanks:-):-) Malli:-):-):-):-):-):-):-) DISCLAIMER::-) This email (including any attachments) is intended for the sole use of:-) the intended recipient/s and may contain material that isCONFIDENTIAL:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by othersor:-) copying or distribution or forwarding of any or all of the contents in:-) this message is STRICTLY PROHIBITED. If you are not the intended:-) recipient, please contact the sender by email and delete allcopies; :-) your cooperation in this regard is appreciated. :-):-)___:-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy Opportunities
Good Afternoon to you All, Turing SMI is a Leading Global Provider of IT Service Management and Infrastructure Management Solutions. For your Information Turing SMI are a Platinum sponsor of the BMC User World in San Francisco in August 2006; as an organization we are looking forward to meeting many of you there and do feel free to drop by the stand. As part of our ongoing Global expansion, Turing SMI will be looking to hire a number of individuals for certain positions over the coming weeks, post that I will keep you updated on another wave of recruitment that we will be undertaking across EMEA, USA and Singapore. Presently, I am looking for several positions in the US. (1) Pre Sales Consultant, BMC Remedy ITSM Arena (Permanent) (2) 2 x Remedy ARS / ITSM Consultants - (Permanent) (3) Junior Remedy Consultant - Ideally 12 months development experience. Many thanks for your time, I appreciate it. Do feel free to discuss in confidence. Regards, Keith Bunescu US Resource Manager Direct Line: 1-312-235-3133 [EMAIL PROTECTED] James Richardson. EMEA Resource Manager Direct Line: 01189 256459 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
View question...
Title: View question... ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___
Re: OT: Lazy posters
Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given :-) in the Send Page or Run Process for the pager notification. :-) :-) Thanks in advance. :o) :-) :-) Thanks :-) :-) Malli :-) :-) :-) :-) :-) :-) :-) DISCLAIMER: :-) This email (including any attachments) is intended for the sole use of :-) the intended recipient/s and may contain material that is CONFIDENTIAL :-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or :-) copying or distribution or forwarding of any or all of
Re: How to make an attachment pool read only
Unfortunately, I don't think this stops people adding/replacing attachments using drag-and-drop David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Scott Parrish Sent: 09 May 2006 16:40 To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only If there are certain people who should be able to add/delete/save and others who should not, it is easiest to remove the add/delete/save lables from the attachment pool, then add the functionality using buttons and the special Run Process command for each action. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lai, Canhai Sent: Tuesday, May 09, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only Claire, Thank you for your suggestion! That is a clever solution but it is a little more involving. Kevin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tilton, Claire E Ms NGB-ARNG Sent: Monday, May 08, 2006 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only Instead of having an attachments field you could make a form to hold your attachments. Then you can use workflow to do what you are saying. Thanks, Claire Claire Tilton SRA Contractor Remedy Developer 703.607.7412 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lai, Canhai Sent: Monday, May 08, 2006 1:43 PM To: arslist@ARSLIST.ORG Subject: How to make an attachment pool read only Hi All, Is there a way to make an attachment pool read only? The permission tab on an attachment pool doesn't do the job I will like. With no permission, the attachment pool disappear altogether. What I want is READ-ONLY: they can see file list and display all files, but they will not see Add, Delete buttons for any selected attachment. Any suggestion is appreciated! Kevin _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: View question...
** No it will not. Also, in version 6 you can import a form and retain the data.I always find it comforting to test these scenarios in development. Create test forms and play around with how ARS handles importing. On 5/9/06, Rusconi, Ignacio (I.) [EMAIL PROTECTED] wrote: ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks… ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: Restricting Searches
10-4. RTFM. I shouldn't have offered I heard a rumor without first
checking the compatibility matrix for this yet-to-be-released version. I'm
a little too busy at the moment to do the necessary research. Should stay
quiet unless armed with all the facts. No doubt - the compatibility matrix
is a good read. It's where I start when considering an upgrade. I'll
check into 7 later this summer.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Carey Matthew
Black To: arslist@ARSLIST.ORG
[EMAIL PROTECTED]cc:
COM Subject: Re: Restricting
Searches
Sent by: Action
Request System
discussion
list(ARSList)
[EMAIL PROTECTED]
ORG
05/09/2006 09:43
Please respond to
arslist
Mike,
Now that today we see a v7 compatibility matrix on Support web.
BMC Remedy Full Text Search v7 (5) {-- superscript 5}
(on a v7 server only)
(5) Please see the Statement of Direction on Supportweb for more
information
So, it looks like it will be available in v7. But what the feature
set/cost will be I have no clue yet.
And may other changes too. :)
A good read indeed.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 5/9/06, Mike White [EMAIL PROTECTED] wrote:
I heard the same thing in What's New ARS 6.x last year (04/05).
Apparently
FTS was a 3rd-party product. Cost went up so Remedy dropped it. OK as
of
6.0.1 (which we run), but apparently not included with ARS 6.3. I've
heard
rumors that an alternative is available with ARS 7.x.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
McKenzie, James J
C-E LCMC To:
arslist@ARSLIST.ORG
HQISEC/L3cc:
[EMAIL PROTECTED]Subject: Re: Restricting
Searches
S.ARMY.MIL
Sent by: Action
Request System
discussion
list(ARSList)
[EMAIL PROTECTED]
RG
05/09/2006 06:15
Please respond to
arslist
**
Dave:
FTS is no longer supported from what I understand.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: 5/9/2006 2:37 AM
Subject: Restricting Searches
**
All,
I'm looking at how to stop wildcard searches on our database - ie.
checking for a percentage sign in the summary or description when they
perform a search.
I've setup an AL, which checks for 'Summary' LIKE %%%, which I didn't
particularly expect to work, and it doesn't. How do I check for
Re: OT: Lazy posters
Amen, Brother Warren. One of the reasons I stay subscribed to the ARSLIST is the anti-RTFM nature of the group. I can't tell you how many times I've been stuck on some non-ARS problem at 3:00 AM, and forced myself to search through old Usenet articles. I invariably come across the most irritating types of messages known to humankind, namely: 1. Some bozo who says, What do you want to do THAT for? (None ya bizness!) 2. Some fool who writes, It's clearly explained in the manual. (Maybe I don't HAVE the manual.) 3. Some jerk who posts an incomplete fragment of the code and says, This ought to work. (Of course it doesn't work.) 4. Some waste of protoplasm who shouts, You posted this question in the wrong group! 5. Some mouth-breather who says, I've wondered the same thing myself. Let me know if you ever figure it out. (Thanks for chiming in.) 6. Some heartless villain who points me to a book that I can buy for $49.95. (How very Microsoftian.) Seriously, sometimes I wonder why I stay in IT. --Tim --- Warren Baltimore [EMAIL PROTECTED] wrote: Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original
Re: OT: Lazy posters
I have taken the admin course for 4.5 and can figure out most of the simple things, but I am by no means a programmer and struggle at times getting new features to work. I have always found this list to be very helpful; the most helpful thing there is actually. I have access to the manuals online from the Remedy website, but frequently have no idea where to even begin looking. So I must admit I often try the list before scouring pdf's, but I have always found folks here to be a great help. I have actually wished someone would ask a question simple enough that I could offer an answer (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006
Re: OT: Lazy posters
Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given :-) in the
Re: OT: Lazy posters
Ah, Andy, you're alright! As I stated earlier, so are about 98% of the rest of the posters. Sorry if I seemed a little harsh on the other 2% - none of whom are first time offenders - but sometimes nice don't feed the bulldog. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, May 09, 2006 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters I have taken the admin course for 4.5 and can figure out most of the simple things, but I am by no means a programmer and struggle at times getting new features to work. I have always found this list to be very helpful; the most helpful thing there is actually. I have access to the manuals online from the Remedy website, but frequently have no idea where to even begin looking. So I must admit I often try the list before scouring pdf's, but I have always found folks here to be a great help. I have actually wished someone would ask a question simple enough that I could offer an answer (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl
Time/Resource Management Software
Is anyone aware of any Time Tracking/Resource Management software applications that are written in ARS? I have looked at Project Remedies' ActionProgram Manager and am looking for alternatives for comparison purposes. Any suggestions will be greatly appreciated. Regards, [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Alert Tool errors
HELP!! This may seem trivial, but I have several users that are getting this error and I'm at a loss . . . I have multiple users that are getting the following error when trying to open records from the Alert List: Cannot find the CLSID for AR System User's COM object. Return error code is 0x800401f3. Make sure that the correct version of AR System User has been installed. The Alert tool works fine (giving appropriate alerts, displaying alert list, etc.). It's just when they attempt to go to the record from the alert list. Now, I've seen the thread regarding 'laziness', so here's what I HAVE tried: 1) I've tried KB 11455, but it didn't work. 2) Tried uninstalling, manually deleting all 'left-overs' and reinstalling. There aren't any specific differences between these users (i.e. they're not even on the same support teams, different software, etc.). Server Environment: HPUX 11i Oracle 8.1.7 ARS 5.0.1 (yes, we are unsupported, but have started our upgrade to 6.3 project) Client Environment: NT 5.0 bld 2195 SP4 Remedy Client 5.1.2 patch 1238 Remedy Alert 5.1.2 If anyone has had this and have additional ideas . . . my user base is in AUS and I'm in the US, so I can't phycially touch their PCs, but I did remote in and everything looks fine. Thanks!!! Jamie Blodgett Rinker Materials Corp. Remedy Application Support Office: 561-803-6125 Cell: 772-708-4821 CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Alert Tool errors
It sounds like the Alert tool can't find the User tool in the Registry. Was the User tool and Alert tool installed with an Admin account on the local PC? Also, Since you are on patch 1238 of the User Tool, Patch 1340 fixed some problems with the Com/OLE object of the User Tool. You might want to bump the local PCs to a newer User/Alert tool. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie Sent: Tuesday, May 09, 2006 12:49 PM To: arslist@ARSLIST.ORG Subject: Alert Tool errors HELP!! This may seem trivial, but I have several users that are getting this error and I'm at a loss . . . I have multiple users that are getting the following error when trying to open records from the Alert List: Cannot find the CLSID for AR System User's COM object. Return error code is 0x800401f3. Make sure that the correct version of AR System User has been installed. The Alert tool works fine (giving appropriate alerts, displaying alert list, etc.). It's just when they attempt to go to the record from the alert list. Now, I've seen the thread regarding 'laziness', so here's what I HAVE tried: 1) I've tried KB 11455, but it didn't work. 2) Tried uninstalling, manually deleting all 'left-overs' and reinstalling. There aren't any specific differences between these users (i.e. they're not even on the same support teams, different software, etc.). Server Environment: HPUX 11i Oracle 8.1.7 ARS 5.0.1 (yes, we are unsupported, but have started our upgrade to 6.3 project) Client Environment: NT 5.0 bld 2195 SP4 Remedy Client 5.1.2 patch 1238 Remedy Alert 5.1.2 If anyone has had this and have additional ideas . . . my user base is in AUS and I'm in the US, so I can't phycially touch their PCs, but I did remote in and everything looks fine. Thanks!!! Jamie Blodgett Rinker Materials Corp. Remedy Application Support Office: 561-803-6125 Cell: 772-708-4821 CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: View question...
** Hi, Ignacio. It looks like you said that you are on ARS 5.01. I believe in that version, importing on top of an existing form will blow the data away. I think version 6.x was the first version to prevent that from occurring.Someone please correct me if I'm wrong. Because of an unfortunate, previousserious data loss incident, I was still doing the traditional export all data/import all data up until ARS 5.1.2. I think I attempted to import a view in 5.01. I don't think it turned out so pretty. ARS 6.3 will allow one to import a form def on top of an existing one withoutblowing away the data. I still can't help but have this overkill method of exporting at least the previous day's data; depending on when the last backup ran. In your dev/playground environment. I would export the form definition AND all the data in the form to be on the safe side. Import the new view. See what happens. If it fails, import your backup definition. Import the data. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Tuesday, May 09, 2006 11:49 AMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** No it will not. Also, in version 6 you can import a form and retain the data.I always find it comforting to test these scenarios in development. Create test forms and play around with how ARS handles importing. On 5/9/06, Rusconi, Ignacio (I.) [EMAIL PROTECTED] wrote: ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
opinions please - build vs buy
BMC/Remedy HelpDesk Change vs ??? background... TRW Automotive has been using ARS since 1997, all custom/homegrown HelpDesk change management. We have one production server, one test server and one development server. 41 fixed and 63 floats in production. My boss's boss, has asked us to evaluate, how much to continue just buying ARS fixed and floats and 'rolling our own', (my words not hers), vs buying and then modifying/configuration of an off-the-shelf HelpDesk and Change Management. I am asked to compare 3 systems, BMC/Remedy HelpDesk/Change, one other ARS based solution (Enterprise Service Suite?) plus one additional non-ARS based solution. I am hopeful I will get some very helpful opinions/recommendations... John A. Simpson TRW Automotive Information Systems Program Office Remedy Global Technical Lead Fenton MI USA [EMAIL PROTECTED] 810-750-2547 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
We did not have a support contract at that time, so no I was not able to download the manuals. From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 10:02:02 -0700 Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for
Re: OT- Lazy posters
OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 09, 2006 10:24 AM To: arslist@ARSLIST.ORG Subject: OT: Lazy posters Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including
Re: opinions please - build vs buy
John, There are a *ton* of potential constraints here - functionality, budget, plans for ITIL implementations, etc. Probably too large to provide a precise recommendation. In general, this issue almost always boils down to the question how large is the gap between what I need and what I can buy?. If there's a close match between the ITSM suite and your business needs, then buy. If the ITSM suite provides *more* than what you need and you don't plan on implementing the extra features, then build. If what you need exceeds or varies considerably from what the ITSM suite provides, then you need to do a bit more analysis to determine if using ITSM as a starting point is more cost-effective than building from scratch. A few other items of note - don't forget to include the maintenance costs of application licenses when doing your comparitive budgets. If you're planning on a 4 year production run, for example, add 4 years worth of maintenance on application licenses to the budget when considering a custom build. Also, a custom app will almost always be closer to your exact needs than the out of the box products. The question comes into play when considering how mature your support processes are. In some cases, customers prefer a tool that already implements better (best?) practices since it can impose some order on poorly implemented process. If your business processes and rules are well-defined and understood, using an out of the box product may be too restrictive and require significant customizations that will exceed the cost of a custom solution. Also consider maintainability. Granted, ARS source isn't hard to reverse engineer to figure out how a custom bit of programming works. This does, however, introduce some support cost to the mix since technical support for custom workflow doesn't apply to business logic usually. In other words, if it works as it was designed, and the design just happens to suck, don't expect Tech Support to bail you out. :) Lastly, many of the stock engines are fairly easy to implement in custom apps - SLA, Approval, etc. While not precisely drop in solutions, they can beef up custom functionality quite a bit with a minimum of hassel. Ultimately, if you've already invested in the system and it fits your needs, don't monkey with it. If the custom apps you're using now don't provide everything you need or want, then start with what those needs and wants are and evaluate from there. Hope this helps! -Chris Woyton John.A Simpson-contr [EMAIL PROTECTED] wrote: BMC/Remedy HelpDesk Change vs ??? background... TRW Automotive has been using ARS since 1997, all custom/homegrown HelpDesk change management. We have one production server, one test server and one development server. 41 fixed and 63 floats in production. My boss's boss, has asked us to evaluate, how much to continue just buying ARS fixed and floats and 'rolling our own', (my words not hers), vs buying and then modifying/configuration of an off-the-shelf HelpDesk and Change Management. I am asked to compare 3 systems, BMC/Remedy HelpDesk/Change, one other ARS based solution (Enterprise Service Suite?) plus one additional non-ARS based solution. I am hopeful I will get some very helpful opinions/recommendations... John A. Simpson TRW Automotive Information Systems Program Office Remedy Global Technical Lead Fenton MI USA [EMAIL PROTECTED] 810-750-2547 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This mail sent using CableAmerica WebMail (www.cableamerica.com) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT- Lazy posters
On balance, I agree with Claire completely - consultants *should* know their stuff up and down. As to basic questions on the list, however, I disagree to the extent that participation is optional. As an alternative to RTFM - if someone asks a super-basic/lazy question of the list and no one responds, it tends to force them to look elsewhere if the answer is important at all. Sometimes a polite response of Server Config Guide - pg 48 is enough to get the point across. Barring that, questions that push the boundaries of laziness should be met with silence, IMHO, and not scolding. If you don't want to answer a question, then don't. Whoever asked will eventually get a clue that effort is expected on their part first before coming to their peers. Better this than souring a newbie on the list and driving away someone who could be a valuable resource. My $.02. :P -Chris Sanford, Claire [EMAIL PROTECTED] wrote: OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 09, 2006 10:24 AM To: arslist@ARSLIST.ORG Subject: OT: Lazy posters Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of
ARSLIST web site not up
Title: ARSLIST web site not up ** I have attempted to navigate to the ARSList.org site but I get this error: HTTP Error 404 - File or directory not found. Internet Information Services (IIS) And I am taken to a Page Cannot be Displayed window. Is the site down temporarily because of issues or is it down for good? It seems that this site has been down for some time now. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___
Re: ARSLIST web site not up
Title: ARSLIST web site not up ** Peter, There appears to be a link problem. When the URL changes, add an "s" to the word archive or go to www.wwrug.organd choose the ARSlist link John J. ReiserSoftware Development AnalystRemedy Administrator/DeveloperLockheed Martin - MS2The star that burns twice as bright burns half as long.Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.Sent: Tuesday, May 09, 2006 2:54 PMTo: arslist@ARSLIST.ORGSubject: ARSLIST web site not up ** I have attempted to navigate to the ARSList.org site but I get this error: HTTP Error 404 - File or directory not found.Internet Information Services (IIS) And I am taken to a Page Cannot be Displayed window. Is the site down temporarily because of issues or is it down for good? It seems that this site has been down for some time now. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARSLIST web site not up
Title: ARSLIST web site not up ** Thanks. That seems to be the issue. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John JSent: Tuesday, May 09, 2006 2:59 PMTo: arslist@ARSLIST.ORGSubject: Re: ARSLIST web site not up ** Peter, There appears to be a link problem. When the URL changes, add an "s" to the word archive or go to www.wwrug.organd choose the ARSlist link John J. ReiserSoftware Development AnalystRemedy Administrator/DeveloperLockheed Martin - MS2The star that burns twice as bright burns half as long.Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.Sent: Tuesday, May 09, 2006 2:54 PMTo: arslist@ARSLIST.ORGSubject: ARSLIST web site not up ** I have attempted to navigate to the ARSList.org site but I get this error: HTTP Error 404 - File or directory not found.Internet Information Services (IIS) And I am taken to a Page Cannot be Displayed window. Is the site down temporarily because of issues or is it down for good? It seems that this site has been down for some time now. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: OT: Lazy posters
Ah. Well, I can sure sympathize with you then. Learning Remedy isn't hard when you have some means of reference, but it is pretty daunting when you don't. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters We did not have a support contract at that time, so no I was not able to download the manuals. From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 10:02:02 -0700 Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG
Re: Restricting Searches
Rick, Or My first thought was that it is a signal that you might be getting CMDB as part of the shared part of ITSM. (Even if you have no plans on using it.) But that is just a guess. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Was just looking through that document. Noticed that the CMDB isn't mentioned. Since there would be some compatibility issues with that and ITSM, I found that omission curious. Rick ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT- Lazy posters / Insensitive responders
And on the topic of driving away someone who could be a valuable resource Sometimes responders get blasted by other responders for not posting the best technical answer. Let's remember that not all listers have been to the latest delta class or the PTnT class or (insert class of choice here) that we just went to. They might be a couple of versions behind us and might not yet have that knowledge of what the latest and greatest rev can do. They may have limited knowledge of a 3rd party integration. Or knew somebody who knew somebody who tried something. Heck, they just may not be as bright. Whatever the situation, it doesn't matter. When somebody posts a question and they get a response from a person who is version/training challenged, let's take that into consideration. If that response was: 1) One of several possible ways to get the job done (even if not the best approach) 2) Appropriate for the version the responder is on (even though there are more efficient ways to do it now) Then don't chop them off at the knees. You have somebody trying to help and they then get publicly humiliated by somebody that wants to pump up their ego/image. When that happens, I doubt we'll get many more posts from that responder. We might try responding with a that's one way to do it, but I found this works better approach vs. a That's NOT the way to do it and I can't believe you even posted it approach. I've seen that type of thing happen before and thought the mention of it fit into the overall tone of this thread. Regards, Tim Powell -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton Sent: Tuesday, May 09, 2006 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: OT- Lazy posters On balance, I agree with Claire completely - consultants *should* know their stuff up and down. As to basic questions on the list, however, I disagree to the extent that participation is optional. As an alternative to RTFM - if someone asks a super-basic/lazy question of the list and no one responds, it tends to force them to look elsewhere if the answer is important at all. Sometimes a polite response of Server Config Guide - pg 48 is enough to get the point across. Barring that, questions that push the boundaries of laziness should be met with silence, IMHO, and not scolding. If you don't want to answer a question, then don't. Whoever asked will eventually get a clue that effort is expected on their part first before coming to their peers. Better this than souring a newbie on the list and driving away someone who could be a valuable resource. My $.02. :P -Chris Sanford, Claire [EMAIL PROTECTED] wrote: OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Re: Restricting Searches
Matt, That was my first thought, too - maybe they were assuming that it was bundled with ITSM in some way. But since CMDB 2.0 will have a different CDM than 1.2, I think there will be some compatibility issues with those two versions and ITSM 6 and 7, and that bears detailed listing for clarity of compatibility. The other dynamic is that if they plan on offering CMDB as a standalone product (not sure on that), it would mean that it surely should have its own line item on the Matrix. Maybe they're still working out the compatibility issues with CMDB, and will update the matrix when they've got it all nailed down. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, May 09, 2006 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Restricting Searches Rick, Or My first thought was that it is a signal that you might be getting CMDB as part of the shared part of ITSM. (Even if you have no plans on using it.) But that is just a guess. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Was just looking through that document. Noticed that the CMDB isn't mentioned. Since there would be some compatibility issues with that and ITSM, I found that omission curious. Rick ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Lazy posters
The problem is that we, as a list, are very accommodating of newbies, as we should be. Someone will answer just about any question. Unfortunately, while most learn and begin asking more advanced questions, a very few do not. We've tried hinting, we've tried offline contacts, and they just don't seem to get it. Oh, well, not everyone gets to be an astronaut. If you want to make the point that I could just ignore those posters or posts, you're right, I could. I have for a long time. I don't condemn anyone who chooses to offer help to those posters, I simply question whether true help is being given, or whether we're only enabling them to continue poor work habits and in the end, be less valuable to their employers than they could be. My hope is that all of that small group to whom Phil and I were talking decide to knuckle down and really learn how to be good ARS developers. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Lazy posters Asking questions that are so fundamental or basic is a waste of everyone's time and implies a laziness or a mill-type of person placed in a position they don't belong in. Wouldn't you consider your response a giant waste of time as well? Why not just ignore the question if you are on too high of a pedestal to answer? That seems like less of a waste of time to me. From: Tom Mutaffis [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Lazy posters Date: Tue, 9 May 2006 14:41:48 -0400 I couldn't agree more with both Gidd's and Rick's statements. There are manuals, Remedy courses / website assets and archived news items that would answer 99.9% of the questions asked by a certain small segment of people associated with this news group. I've belonged to this list, albeit very quietly, for quite a few years and have yet to ask a question. Why... Because I feel it is essential to work through problems to develop one's skill set. I've found, when in a real jam, that using Remedy support assets or simply review the archives answers my question. It's a very rare situation when one of the aforementioned support assets does not answer a given question. I read all the newsgroup messages on a daily basis as well since I feel I can learn by watching or monitoring real problems or available support related tools to provide myself with knowledge related to issues I may not have run into or potentially a better way of dealing with a given task/issue. This process of working through and/or using already existing assets is what keeps us all on top of our trade. Phil said it strongly but what he said Got a manual? Ever read it? Been to training? We have, try it is 100% on target. Gidd's and Rick's statements are equally 100% on target. The question is... Does that very small segment get it. Probably not... Tom Thomas J. Mutaffis Remedy Consultant/Administrator/Developer Simplexity Inc. - Original Message - From: Rick Cook [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, May 09, 2006 11:23 AM Subject: OT: Lazy posters Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do
Re: OT- Lazy posters
Well, thanks for asking Claire, I have decided not to shut down the discussions because it is going rather well. A number of very valid opinions have been raised, without, even Phil's really going over the line of reasonable. Well, okay, the one guy calling Phil an ass, but I'm getting used to someone being like that each week. The long winded points I want to make are: (the first was my fourth, but decided it is the most important) 4) If you are a Consultant, remember your future clients probably read the list, and will see whether you are worth hiring or not. Enough said. 1) Everyone gets to ask ignorant questions. This particular one was asked by a Consultant, or at least he works for an off shore consulting firm. Even he can ask those ignorant questions, we don't have to answer them, and personally I would not. Not that it was the simplest question I have seen a consultant ask. But I don't want to prevent a question now or then from anyone no matter how simplistic and/or slightly off topic(how do I get a list of Cities in Canada,US; is Mexico next on his list of simple web searches?) 2) The record was 40 such questions in two days. People on the list answered them all. The responses were: Installation Guide Page 5, 23, . Basics Guide page 8, 12 ... I tried to stop them politely at around 15 questions by calling her up and suggesting she try reading the manual and that I had noticed some frustration on the part of the list (10 emails from folks directly to me at that point). She screamed at me about how dare I suggest she do that, and she will post the questions if she wants to. She asked the next bunch, and to the best of my knowledge she is now a consultant asking simiiarly bad questions, but answered in more advanced manuals. 3) If you aren't a Consultant, ask away, and we will help. All of us, (I am an independant consultant now, but wasn't when I created this list) were employees with too few resources and time at some point in our careers. Some of us are consultants with the same issues, so be reasonable, try to read first, but by all means, if you need our help, that is why the list exists. Daniel p.s. Claire, you getting to BMC UserWorld this year? p.p.s. The list of session topics and tutorials is now out, and registration is open -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sanford, Claire Sent: May 9, 2006 14:35 To: arslist@ARSLIST.ORG Subject: Re: OT- Lazy posters OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... snip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Lazy posters
I don't believe I personally attacked a single individual in my response. I will, however, now waste a moment to respond to your direct attack on myself. I am a consultant and have been for many years. We all start at the same point. At one point or another we're given or assigned to a new product involving the process of learning. Since I am paid as a consultant it is my responsibility to learn the product utilizing the time honored method of studying. That may mean working 8 hours at a site and then spend another 3 or 4 off-the-clock to ensure I am giving value to my client. By doing it the hard way, meaning studying, I can in a fairly short period of time become extremely comfortable with the given product. This may mean that a task performed when first introduced to the product may have taken a day or two can then be performed in 1 or 2 hours because I actually understand the product and invested the time to hone my skills. I suppose we all have different methods of approaching tasks. Some have others do the work for them, never invest time using the available tools and never add value to their job skills. They will always have a large dependency on others to accomplish their job. Being on top means a major investment not only in your specific skill but also understanding all the peripheral aspects such as networking, server management, other useful languages, etc. which allows quick and useful responses to not only development but troubleshooting that always accompanies a skill such as Remedy. One does have to know where the problem might lay and who the owner might be and then have a willingness to assist since the real goal is to provide the client with the best possible service one can. To understand the clients business in order to assist or guide in business rules used for development to help in providing specifications for hardware and network requirements. Then providing useful designs, with options and offering accurate timelines along with benefits and consequences to not only your ideas but the client who typically has a minimal understanding of the benefits and limitations of the system and designs. My approach has always been to give a given project everything I have in order to meet the clients goals and project deadlines. This often means investing a lot of time initially simply understanding the clients environment, then dealing with the often introduced new ideas mid-way through the project while still meeting the clients deadline. A 12 hour day for the first few weeks and most certainly as the project deadline approaches is not uncommon. When new ideas are introduced I also try to associate a potential cost regarding the initial deadline which sometime is not moveable. The fact is there are plenty of assets associated with learning almost any development environment. It whether one wishes to make the investment and add value to one's self. As a consultant I consider it essential if you're going to give your client and placement agency what each needs for success. Success is shared amongst all. By no means do I consider myself high on the pedestal as you say. I simply feel that as a consultant I should know how to do my job as best as humanly possible. Regarding waste of time. Well... I don't think anyone has a problem when a person has a problem and states they have tried various means to find a solution. However, in recent months there has been a notable increase of posts by several who quite obviously haven't taken the time to utilize a single resource other than writing to the news group with questions that are sometimes as simple as walking the tabs in the Server Information dialog or looking at the included help files. This is a waste of time for those who actually read each post on a daily basis and when select individuals repeatedly do such things it does cause statements such as Phil's, Gidd's, Rick's, Susan and Claire to be made. There are some in this group such as the aforementioned along with several others who are invaluable in what they give. I've never thanked them personally since I am typically quite but I will take this opportunity to say thank you now for helping me to make myself better in my job and more useful to my clients. As far as your concerned Carl... I think each and every one of the responses made regarding this has been on the line of offering insight, perspective and method. Something I think you might learn from. Tom Thomas J. Mutaffis Remedy Consultant/Administrator/Developer Simplexity Inc. - Original Message - From: Carl Reenus [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, May 09, 2006 2:57 PM Subject: Re: Lazy posters Asking questions that are so fundamental or basic is a waste of everyone's time and implies a laziness or a mill-type of person placed in a position they don't belong in. Wouldn't you
Re: Web server instability
** No, we aren't setting the ARTCPPORT variable. Admittedly, I am weak on the tomcat version. I will look up some info on it. But any feedback anybody else that has experienced this problem would be appreciated.As for versions PROPERTY VALUE Mid Tier Version 6.03.00 patch 013 Installation Directory /usr/local/jakarta-tomcat-4.1.31/webapps/arsys Web Server Information Apache Tomcat/4.1.31 Operating System Name Linux Java Version 1.4.2Thanks,Brian GoralczykOrbitz.comOn 5/8/06, George Barsan [EMAIL PROTECTED] wrote: ** Did you try to set the ARTCPPORT variable (i.e. export ARTCPPORT=12345) in the Tomcat start up script? That did it for us a while ago and I think that it's not yet resolved in patch 13.George On 5/8/06, Brian Goralczyk [EMAIL PROTECTED] wrote: ** Now don't yell at me...but we are run ARS 6.3.0 and Midtier 6.03.00 patch 013. It does happen during the day, but heavy load is relative, and if this server considers this heavy load, I certainly don't. We rarely have more than 50 concurrent users on the server, and I know less than half are using the mid-tier. On 5/6/06, George Barsan [EMAIL PROTECTED] wrote: ** Hi Brian,Please specify the ARS/Midtier version and patch set you're using .. Does it happen during business hours - probably under heavy load? GeorgeOn 5/4/06, Brian Goralczyk [EMAIL PROTECTED] wrote: ** All,Looking for some ideas or at least a common knowledge of this issue.We are running a mid-tier installation using tomcat and it keeps crashing every few days. I have logging turned on, but I am not finding anything spectacular in the logs to explain why it is blowing up. Also, when it does die, and I restart it, the flashboards seems to act lost. We have one that the query line is 'Assigned To' = $USER$ and everytime it refreshes it pulls back a different users records. Is it very odd. Any ideas or suggestions would be greatly appreciated.And for the record, the mid-tier and flashboards app are on the same machine, which is a different machine than the AR app.Thanks again, Brian GoralczykOrbitz.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: View question... solved
** problem solved. thanks From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Tuesday, May 09, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** No it will not. Also, in version 6 you can import a form and retain the data.I always find it comforting to test these scenarios in development. Create test forms and play around with how ARS handles importing. On 5/9/06, Rusconi, Ignacio (I.) [EMAIL PROTECTED] wrote: ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: View question...
** thanks, Michelle, you were right.. when you said "I dont think it turned out so pretty"!!! jajaj this is a mess maybe 1 work hour or 2 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractorSent: Tuesday, May 09, 2006 2:59 PMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** Hi, Ignacio. It looks like you said that you are on ARS 5.01. I believe in that version, importing on top of an existing form will blow the data away. I think version 6.x was the first version to prevent that from occurring.Someone please correct me if I'm wrong. Because of an unfortunate, previousserious data loss incident, I was still doing the traditional export all data/import all data up until ARS 5.1.2. I think I attempted to import a view in 5.01. I don't think it turned out so pretty. ARS 6.3 will allow one to import a form def on top of an existing one withoutblowing away the data. I still can't help but have this overkill method of exporting at least the previous day's data; depending on when the last backup ran. In your dev/playground environment. I would export the form definition AND all the data in the form to be on the safe side. Import the new view. See what happens. If it fails, import your backup definition. Import the data. Hope that helps, Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Tuesday, May 09, 2006 11:49 AMTo: arslist@ARSLIST.ORGSubject: Re: View question... ** No it will not. Also, in version 6 you can import a form and retain the data.I always find it comforting to test these scenarios in development. Create test forms and play around with how ARS handles importing. On 5/9/06, Rusconi, Ignacio (I.) [EMAIL PROTECTED] wrote: ** When I import a FORM to production all the data in the Production FORM is deleted but what happen if I import a view of a form? Do this delete any data from the form? Thanks ARS 5.01 SQL SERVER 2000 __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
orphaned field on form view
Hello. Has anyone encountered the situation of having an orphaned or lost field on a form view? I have a web (fixed fields) view of the AST:Asset form (SchemaID 191 in my arschema table on SQL Server) which is supposed to have a Search Bar form action field (FieldID 1005), but which I cannot find anywhere on the form, either in the view in which it is supposed to be located or in any other view. The field does exist in the field table. The query select * from field where schemaid=191 and fieldid=1005 yields one record with a field name of Search Bar The field does NOT exist in the field_dispprop table, which I understand contains field label data, among other things. I assume this may have something to do with why it is not visible in the Find Field drop-down list, which is (as far as I know) the only way to locate a field on a form. Ideally, if it is not possible to locate this field, I would like to remove it entirely and attempt to recreate it, but I haven't been able to find a way to do this either. Any help would be greatly appreciated! Thanks, Jim Ashton ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: orphaned field on form view
The field may be hidden from all views. In the admin tool, you should be able to add the field to a view by going into Form - Current View - Fields In View and then adding Search Bar to that view's field list. HTH, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Ashton Sent: Tuesday, May 09, 2006 12:48 PM To: arslist@ARSLIST.ORG Subject: orphaned field on form view Hello. Has anyone encountered the situation of having an orphaned or lost field on a form view? I have a web (fixed fields) view of the AST:Asset form (SchemaID 191 in my arschema table on SQL Server) which is supposed to have a Search Bar form action field (FieldID 1005), but which I cannot find anywhere on the form, either in the view in which it is supposed to be located or in any other view. The field does exist in the field table. The query select * from field where schemaid=191 and fieldid=1005 yields one record with a field name of Search Bar The field does NOT exist in the field_dispprop table, which I understand contains field label data, among other things. I assume this may have something to do with why it is not visible in the Find Field drop-down list, which is (as far as I know) the only way to locate a field on a form. Ideally, if it is not possible to locate this field, I would like to remove it entirely and attempt to recreate it, but I haven't been able to find a way to do this either. Any help would be greatly appreciated! Thanks, Jim Ashton ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
Title: Message ** Warren, tongue-in-cheek Is the following website helpful? http://www.catb.org/~esr/faqs/smart-questions.html /tongue-in-cheek I've actually had lots of help from this list, even when I've asked whatfeel to me to be 1+1 type questions. I'm glad that the list is here, and to whomever it was (sorry - this thread is long, and I missedwho commented about it) that said that they gain a lot of knowledge from just reading about the problems otherpeopleare having, and watchingthe list help solve them ... I concur. So... erm... can someone help me self-apply the clue-by-4? It's a little difficult to do for oneself. A. -Original Message-From: Warren Baltimore [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 09, 2006 8:57 AMSubject: Re: OT: Lazy posters ** Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother!I'm not the admin, nor am I Claire (there couldonly one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantialcontributors like Phil.But Phil and Gidd are right, and it's high time for some people to get awake-up call with a clue-by-4.** DISCLAIMER **This does NOT apply to about 98% of the posters tothis list.This is not telling newbies "Go away".This is not anattempt to scare anyone away.My stated comments are my own.Here's the progression, for those apparently new to such processes.1) You encounter a problem with a Remedy product.2) You try to fix it yourself.3) You seek help from your co-workers (if any).4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process.5) Repeat steps 2-4 at least until the most apparent solutions have beentried.6) You contact Remedy Support and/or the list.7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantialeffort to help themselves.It is intended to be an aid to, not asubstitute for, learning how to do your job.While we were all newbiesat some point, and we don't mind helping other newbies gain experience,there are a few people, including several from an offshore organization,who have shown a consistent pattern of asking basic questions to thelist instead of taking the time to read the manuals provided with theproduct, and to actually grow their skills beyond that of newbie.Were I one of these few individuals, or an employee of thisorganization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skillsand initiative to at least learn to code my way out of a wet paper bagwith a map, a knife, and a flashlight.Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying tohelp others by trying to help yourself first.Sergeant-at-Arms:Haul these miscreants away...:)Rick-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Gidd CaldenSent: Tuesday, May 09, 2006 7:12 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Carl,Do you mean that physically or verbally ?In defense of Phil, and he needs no defense, he makes a good Point.While it is often easier to ask a question on the list, perhapsthat should be preceded by the requestor's research including looking atamanual once in awhile.There are more then a few listers that have atendency to ask a question and then wait for the reply and not do anyselfhelp on their sideYOU KNOW WHO YOU ARE !Claire, chime in here if I am to far out in left field?Doh !!Has Remedy stopped shipping pdf guides, manuals and reference materialsnow?My .02 Regards...Gidd-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl ReenusSent: Tuesday, May 09, 2006 5:40 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Ha, what an ass!From: " [EMAIL PROTECTED]" [EMAIL PROTECTED]Reply-To: arslist@ARSLIST.ORGTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Date: Mon, 8 May 2006 23:05:45 -0400Got a manual?Ever read it?Been to training?We have, try it.-Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED]Date: Mon,8 May 2006 22:36:21 -0400To: arslist@ARSLIST.ORGSubject: Pager Notifications.:-) Hi list,:-):-):-) SLA have 2 notification one is "Email" and the other is "Pager".Email:-) Notification
Re: OT: Lazy posters
What about those of us who only get that blinding flash of inspiration as soon as we click send? Nick On Tue, 9 May 2006 08:23:46 -0700, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given :-) in the Send Page or Run Process for the pager notification. :-) :-) Thanks in advance. :o) :-) :-) Thanks :-) :-) Malli :-) :-) :-) :-) :-) :-) :-) DISCLAIMER: :-) This email (including any attachments) is intended for the sole use of :-) the intended recipient/s and may contain material that is CONFIDENTIAL :-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or :-) copying or distribution or forwarding of any or all of the contents in :-) this message is STRICTLY PROHIBITED. If you are not the intended :-) recipient, please contact the sender by email and delete all copies; :-) your cooperation in this regard is appreciated. :-) :-) ___ :-) UNSUBSCRIBE or access
Remedy Architect Sought - Contract Role.
Our client is seeking a Remedy Architect as part of client-facing team to lead the consulting and initial development of customized service-management applications. This is a contract role for a senior practitioner. The initial engagement is 30 days, with a good potential of extension/renewal. Requirements include: 68+ years of Remedy development experience Experience in multiple operating environments (Microsoft and Unix) Experience with complimentary tools Systems Management, Db Management, Reporting tools Experience in COTS ITSM as well as bespoke development Strong customer relationship and communications skills, with the ability to work and lead analysis/requirements across multiple business silos Additional 'nice to have' skills ITIL Foundations certified Experienced with CMDB concepts and practices BMC Atrium implementation Location: Toronto Rate: Please feel free to contact Doug Martin, President, The I.T. Route: 416.483.9335 extension 212, or visit http://wwwtheitroute.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
http://listserv.rbugs.com/archives/arslist.html as asked earlier today. We'll ignore that the Subject has nothing to do with the question, which in a way makes the subject accurate: Lazy posters don't change the Subject line. But I digresss. I think this discussion is now becoming repetitive, so unless someone has something NEW to add, let us move on to new topics. ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: May 9, 2006 16:55 To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Another resource that I have used for years is the ARList Archieve. For some reason, as of late it seems to be out of commission. Does anyone know how to get to it?? The old archieve could be found here: http://listserv.rbugs.com/archive/arslist.html Russ Grant San Diego, CA ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
How to reach the ARSlist Archives
** Currently the following url will get you to the archives. A great place to search for issues you may be having and to find previously provided solutions. http://listserv.rbugs.com/archives/arslist.html Susan __20060125___This posting was submitted with HTML in it___
Re: Read attachments into Remedy
** It looks like what you need to know is how those other programs are storing the attachments. Once you have the attachments from those other programs saved as regular files you can use workflow (or a program with anAPI call)add them to Remedy. Inside Remedy the Run Process action for workflow is PERFORM-ACTION-ADD-ATTACHMENT field_ID [file_name] Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sri sriSent: Tuesday, May 09, 2006 3:17 PMTo: arslist@ARSLIST.ORGSubject: Read attachments into Remedy ** ** Dear All, I am using ARS 6.3 with SQL server as back end Database server We are using PVCS and Bugzilla for version tracking and bug tracking purposes. We are not integrating it. But we are writing same flow in QM 5.6. Challenge is- We are required to migrate the data from these environments into Remedy. PVCS is using MSQL server where as Bugzilla uses MYSQL as database. We can write separate APIs to read the respective fields and store in the QM form. But we are not able to read the attachment files which are stored by those tools. At DB level I can see some special characters along with the data in those respective attachment columns Is any possibility to read those and have as an attachments in ARS as well? Regards Sri __20060125___This posting was submitted with HTML in it___
Re: ARSLIST web site not up
How can you not like Microsoft (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, May 09, 2006 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARSLIST web site not up **=20 Yep. And when I get a chance go to the machine room and fix the url I will.=20 =20 The fact that I have to go to a machine room to do this will give you a hint that there is a much longer story behind it and it involves, as = usual, power failures and microsoft, I am not fond of either! =20 .. Daniel p.s. and going to the machine room is minimally a 3 hour process since it is not where I am and under tight securlty and scheduling to get in p.p.s. and I still don't know where the extra s comes from -Original Message- From: Action Request System discussion list(ARSList) = [mailto:[EMAIL PROTECTED] Behalf Of Reiser, John J Sent: May 9, 2006 14:59 To: arslist@ARSLIST.ORG Subject: Re: ARSLIST web site not up =09 =09 **=20 Peter, There appears to be a link problem. When the URL changes, add an s to the word archive or go to = www.wwrug.org and choose the ARSlist link =20 =20 John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased = by me =09 =09 =20 From: Action Request System discussion list(ARSList) = [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, May 09, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: ARSLIST web site not up =09 =09 **=20 I have attempted to navigate to the ARSList.org site but I get this = error:=20 HTTP Error 404 - File or directory not found. Internet Information Services (IIS)=20 And I am taken to a Page Cannot be Displayed window.=20 Is the site down temporarily because of issues or is it down for good?=20 It seems that this site has been down for some time now.=20 Thanks=20 Peter Lammey=20 ESPN MIT Technical Services Applications Management=20 860-766-4761=20 __20060125___This posting was submitted with HTML = in it___ __20060125___This posting was submitted = with HTML in it___=20 __20060125___This posting was submitted with HTML in = it___=20 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to make an attachment pool read only
Hi Rudi, I did try to set the permission on the individual attachment but this didn't seem to work. Thanks! Kevin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rudi Funk Sent: Tuesday, May 09, 2006 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: How to make an attachment pool read only Hi, think you can set the field properties of the attachement pool. On tab attach field you can define the display label. If you delete a label, the function is no more available. Rudi Lai, Canhai wrote: Hi All, Is there a way to make an attachment pool read only? The permission tab on an attachment pool doesn't do the job I will like. With no permission, the attachment pool disappear altogether. What I want is READ-ONLY: they can see file list and display all files, but they will not see Add, Delete buttons for any selected attachment. Any suggestion is appreciated! Kevin ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
I do agree a lot that self-learning exercise makes a hell lot of difference to mind and body and, for this sake, to ARSList as well. However I would like to draw attention to some simple facts: - Language: AR is sold in lots of places around the world, and believe, not everyone speaks English. Yes, of course English is the preferred language! What to say?! Plus not everyone knows what clue-by-4 means. And ROFL? - Money: lots of us, posters from all over the world, do not get our salaries in dollars. So, think in terms of applying yourself versus money you get to it. Sense of achievement? Yes! I find it beautiful the capacity of some to dedicate to something for so long, but what about other basic needs? - Time: the invaluable time. If you have it and want to answer, do it! If not, just ignore the question! I suppose it will make the poster (better still, their employer) spend some money in a proper course. Please understand that I am putting some time here to try and say that everyone has their reasons to ask and to complain. Like Scott Parrish, I do see value in all comments. Well, use the list to ask simple questions, answers them, vent your spleen or just read them like a lot of us do. Enough said! PS: for the achronyms and abbreviations, see www.stands4.com and by the way (or BTW) I found it with the help of super Google. Júlio -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russ Grant Sent: Wednesday, 10 May 2006 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Another resource that I have used for years is the ARList Archieve. For some reason, as of late it seems to be out of commission. Does anyone know how to get to it?? The old archieve could be found here: http://listserv.rbugs.com/archive/arslist.html Russ Grant San Diego, CA From: Susan Palmer [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 13:06:11 -0500 I have always been amazed at how patient many of the responders are to posters. Especially when you can tell that there is no way any attempt to look in the manuals or the arslist archives was done. It is hard to sometimes find what you're looking for in the pdf's, much less the knowledge base on the support site. But if you are taking the time to just read these postings, whether they actually apply to something you're doing at the time, you get a feel for the 'lingo' and maybe it will help in your searches and education. Of course the people that are lazy are not reading this, they are just looking for someone to do their work basically. What is really scary, is that some of them are consultants! Thanks to all the patient responders! Susan On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Ah, Andy, you're alright! As I stated earlier, so are about 98% of the rest of the posters. Sorry if I seemed a little harsh on the other 2% - none of whom are first time offenders - but sometimes nice don't feed the bulldog. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, May 09, 2006 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters I have taken the admin course for 4.5 and can figure out most of the simple things, but I am by no means a programmer and struggle at times getting new features to work. I have always found this list to be very helpful; the most helpful thing there is actually. I have access to the manuals online from the Remedy website, but frequently have no idea where to even begin looking. So I must admit I often try the list before scouring pdf's, but I have always found folks here to be a great help. I have actually wished someone would ask a question simple enough that I could offer an answer (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right,
Homepage link
Hi I copied a form asset to testasset. Asset form had entry point name so now my test asset is also showing up on homepage. I cleared the entrypoint lable still my testasset is showing up on homepage ---Help thanks in advance Sarah ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USING BUSINESS TIME CALCULATIONS
Malli, Please remember to use the Subject Line.. Here you go ! Check out the educational viewlet on our website for this: USING BUSINESS TIME CALCULATIONS http://www.buoyantsolutions.net/Community.html HTH Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mallikharjunudu_Chidella Sent: Monday, April 10, 2006 6:28 AM To: arslist@ARSLIST.ORG Subject: ** Hello List i am just building an Remedy workflow which has to calculate the time needed between Status Changes. The Business Times have to be subtracted. and result has to be in min the following syntax does not work correctly on an activeLink: $PROCESS$ @@: Application-Bus-Time-Diff $TIMESTAMP1$ $TIMESTAMP2$ can Anybody share the experience of the same. Cheers Malli. DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Excel with ARS Functions?!?
Adam, You've run into the COM/Automation/ActiveX (or whatever else MS is calling it this month) interface to the native Windows client, Remedy User. You can do a search in the Registry, where you'll notice Remedy.User.1 is related to a LocalServer32 that points to something like C:\PROGRA~1\ARSYST~1\aruser.exe. That's the User Tool. (Once upon a time it was called the User Tool, which you'll still hear some of the greybeards.) If you have any of the COM browsing utilities from Visual Studio, you can see the functions supported under the Automation interface to aruser.exe. I sometimes use the nifty COM browser that comes with ActiveState Perl to do the same thing. It's pretty nice and free, too. To see how they work, you can check out the Remedy C API Guide. In version 6.3, you'll find a discussion in Chapter 6: AR System Automation. They have a few rather lame VB examples that give you some idea as to how you might use it. Beware: The Automation libraries are very limited and can be a tad brittle. That is, they're easy to break, and the error messages from the COM interface may not point you in the right direction. HTH. --Tim --- Adam Konkle [EMAIL PROTECTED] wrote: Listers, I just found something odd while trying to work on some functions in Excel... I have a category of Functions called Remedy.User.1 They look like the Remedy API Calls, but I have no idea what they are, or where they came from. In a cell in Excel, click the fx button next to the formula bar. Then select the Category Drop-Down. At the bottom of the list is Remedy.User.1 Server: ARS5.0.1 on NT4/MSSQL7 (Yes, it is being upgraded) Client: WUT5.0.1 on Windows 2K Server / Citrix Other Apps: Excel 2002 SP3 on SAME Citrix connection. This is something that rather piques my interest, since I have a user that wants to format their printouts of individual records from within one in-house forms using Excel (we ported her DB from Excel to Remedy, and haven't gotten the printout right yet) Can someone point me to the manual that I need to read to understand how to make these functions REALLY work? (Points to OT: Lazy Posters thread) Thanks in Advance! Adam Konkle Systems Support EComm P:604-215-4991 F:604-215-5001 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Excel with ARS Functions?!?
Adam, What you've found is sort of an accident. In the Add-ins for your Excel installation, the COM library for the AR System User Tool was added somehow. It's not really designed for use as a library of Excel functions so using it from the fx menu probably won't get you any satisfying results. However, it can be used in Excel Macros as an Automation Server. You might want to refer to the section in the API Guide about Automating Remedy User or something similar to that. It explains what all the methods do and provides some samples in VB. VBA (Visual Basic for Applications) is the language of MS Office Macros and just about any sample code in VB is applicable to VBA so you can try the samples out in Excel if you want. If you have some specific ideas of what you want to do with it and have questions, feel free to post them and I'll be happy to help you set them up. -Chris Woyton Adam Konkle [EMAIL PROTECTED] wrote: Listers, I just found something odd while trying to work on some functions in Excel... I have a category of Functions called Remedy.User.1 They look like the Remedy API Calls, but I have no idea what they are, or where they came from. In a cell in Excel, click the fx button next to the formula bar. Then select the Category Drop-Down. At the bottom of the list is Remedy.User.1 Server: ARS5.0.1 on NT4/MSSQL7 (Yes, it is being upgraded) Client: WUT5.0.1 on Windows 2K Server / Citrix Other Apps: Excel 2002 SP3 on SAME Citrix connection. This is something that rather piques my interest, since I have a user that wants to format their printouts of individual records from within one in-house forms using Excel (we ported her DB from Excel to Remedy, and haven't gotten the printout right yet) Can someone point me to the manual that I need to read to understand how to make these functions REALLY work? (Points to OT: Lazy Posters thread) Thanks in Advance! Adam Konkle Systems Support EComm P:604-215-4991 F:604-215-5001 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This mail sent using CableAmerica WebMail (www.cableamerica.com) ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
