Re: System not recognizing my login
Dwayne, It is possible in v7 to do that. Configuring.pdf has this to say on page 311: Authentication-Chaining-Mode: This parameter enables the administrator to use more than one type of authentication on the same system. The values for Authentication-Chaining-Mode are as follows: 0—Use the default behavior as in releases prior to 6.3. 1—Use internal authentication as the primary method; then use external authentication via the AREA plug-in as the secondary method. 2—Use external authentication via the AREA plug-in as the primary method; then use internal authentication as the secondary method. If the Authentication-Chaining-Mode is set to a value of 1 or 2, the Authenticate- Unregistered-Users parameter will be ignored. If the Crossref-Blank-Password parameter is enabled, and Authentication- Chaining-Mode is set to a value of 1 or 2, users who have a blank password in their User record will be permitted to log in to the system without a password (that is, a NULL password). It sounds like a close fit to the behaviour your describing. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/16/07, Dwayne Martin [EMAIL PROTECTED] wrote: snip Could I have accidentally set it so it is trying to use LDAP (which isn't set up yet) even tho I have entered a password? Dwayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DST testing
Hi Listners, Has anyone did the DST testing yet? Can you pls let me know how to make system think it is March 11 2.00 AM Should I change time on unix servers to see the effect? We are on Unix/ARs 6.3/Oracle 10 thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Search Limitation
Hi All, I need to present some unique situation that we are having. Char field with input length greater than 4000 or 0 one can't search in the field. But our user need to search in a field with input lenght 0 How should I work this out? Any help appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Recon engine with Linux crashes
Everyone, I need a bit of help, as I am new to Remedy in general. We're running a ARServer 6.3 patch 20 on a Redhat Ent 3 server with 4 procs, and 4 gb of ram. On our DEV machine we're running Oracle 10g (10.0.1.2) and ARsys, plus the midtier. We have CMDB 1.1 patch 3 and we're attempting to Reconcile SMS imports to the Asset Mgmnt application. The problem we run into is that most of our Recon jobs abort with no telling errors written to even the debug level log. Sometimes when we start the recons, there's around 50 meg only free memory on the linux box, by the top command. However, the machine never runs out of pyshical memory, it just jumps up and down alot. Our consultants are saying that this lack of resources when we start the job is the cause of it's death. However, not being an Linux expert, I am not sure 50 megs of free memory is really a lack of resources... ARServerd is the largest process on the box and it's only ever at 500 mb or so of memory. So what gives? Why does the recon engine crash? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Indexing in Remedy 6.3
Greetings List! Management has asked me a couple questions regarding Remedy Indexes. Still considering myself an amateur, I gave my best guess as I understood, but they would like to confirm. They would like to know: 1) How exactly does Remedy Indexing work? 2) In 4.5 we had case-insensitive searches. In 6.3, I've not been able to find this. Does it exist? How do we activate it? I tried searching the archives, but I always came up with too little or too much- if anyone knows of past-posts that would help as well, I'd be most grateful! As always, thank you in advance for all your help! Shawn Stonequist Amateur Remedy Admin EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
MidTier 7.1 Home Page
MidTier 7.01 against ARS 6.3 p20 I have added some entry points to a Home page application list. However, I am trying to add another form and it will not show. The form is a display only form. All the permissions on the form look good and match the users permissions. I am able to add another form just not this display only form. There are other display only forms in the list. Any thoughts?? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 7.0.1 patch 001 under a Load Balancer
We plan the samething and I would be interested in any info you might have. Do you have any capacity planning/hardware information/experience? The sizing doc doesn't really tell you much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AREA LDAP Unix to Windows
Is your OU - Test Users - within a sub-OU of your OU - USERS? Nick Havin' Fun in Sacramento. On Wed, 31 Jan 2007 11:10:47 -0500, Shane Fish [EMAIL PROTECTED] wrote: All, I'm having an issue setting up AREA LDAP and hopefully someone can help. ARS Platform: (on a separate Sun Domain than the Windows Domains, have setup domain names given in /etc/resolv.conf) ARS 6.3 Patch 17 Sun / Unix 5.9 (Solaris 9) Oracle 10gR1 (9 Client) Windows Active Directory 2000 ARS Server Setup - Port 390695 for AREA - Cross Reference Blank Password checked - Authenticate Unregistered Users checked - External Authentication RPC set to 30. NSLookup sees the Domain Server ID'd in AREA LDAP form, Distinquished Name account has admin permissions, User Base and sAMAccountName=$\User$ information works using ldp.exe from my pc but when run configured in AREA LDAP the error log produces this: arplugin.log info: PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7159 */ +VL AREAVerifyLoginCallback - - user etest PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7160 */ ARSYS.AREA.LDAP FINEST AREAVerifyLogi nCallback PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7160 */ ARSYS.AREA.LDAP FINER ldap_init (test. mycompany.com, 389) PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7161 */ ARSYS.AREA.LDAP FINER connect timeout previously: -1 PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7161 */ ARSYS.AREA.LDAP FINER connect timeout used: 25000 PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7162 */ ARSYS.AREA.LDAP FINER ldap_simple_bin d(mycompany\testad, hidden) PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7211 */ ARSYS.AREA.LDAP FINEST After the bind PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7212 */ ARSYS.AREA.LDAP FINER ldap_search_ext (OU=Test Users,DC=mycompany,DC=com, 2, sAMAccountName=$\User$) PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7221 */ ARSYS.AREA.LDAP FINE We do not know t he user PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7221 */ ARSYS.AREA.LDAP FINER LicenseMask=0 L icenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=0 Email=NULL LoginS tatus=1 ModificationTime=0 PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7221 */ ARSYS.AREA.LDAP FINER Groups=NULL PLGN TID: 06 RPC ID: 006330 Queue: AREA Client-RPC: 39069 5 /* Wed Jan 31 2007 10:53:42.7222 */ -VL FAIL Example Ldp.exe query: ***Searching... ldap_search_s(ld, OU=Test Users,DC=mycompany,DC=gcom, 2, (sAMAccountName=tester), attrList, 0, msg) Result 0: (null) Matched DNs: Getting 1 entries: Dn: CN=Tester\, Test,OU=Test Users,DC=mycompany,DC=com Thanks, Shane ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
MidTier 7.1 Adding Servers
Can bring up MidTier 7.1 login.jsp and config.jsp pages. However, trying to access any forms or apps gives the server not found in list error. When I go to the confguration area there are no ARS servers listed. But when I try and add a server it does not give any errors but also does not add the server. If I check my Tomcat log files I can see that it runs ars/servlet/GoatConfigServlet?action=add_server but does not show the config.properties file being updated. I can update everything else in the configuation area except for the server listing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Alias
Have you tried setting the parameter Server-Plugin-Alias in the config file? I'm not sure, but I think you have to set that. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ADM:Please Ignore, testing Web submission
After reboot, test, 5:25pm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
San Francisco Sr. Remedy Developer
Great job. Great company. San Fran financial services district. 120k + bonus. See description via link below. Please feel free to send your resume to me directly: [EMAIL PROTECTED] http://seeker.dice.com/jobsearch/servlet/JobSearch? op=101engine=2dockey=xml/1/b/[EMAIL PROTECTED] source=19FREE_TEXT=remedy+ars+san+francisco ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Column Width problem when printing web arr report
ARS 6.3 Windows 2003 Midtier 7 Patch 2 IE 6 Oracle 10g HD 6 We have an .arr report for solutions that our requests can use to print solutions from the web. When they press the Print button on the solutions form from the web, the arr report is displayed in IE. The report shows the solution number, the summary and the details of the solution. You can scroll to the right to see the entire summary and description if they are lengthy and the fields have no carriage return. The problem is column width when printing. When they choose FilePrint in IE, if the solution summary and /or description fields don't have a carriage return or are length they truncate. People on the client use these same solutions. If the solution summary and/or description fields are short enough it is not a problem but frequently they are longer than 30 characters. I've tried changing the report from portrait to landscape and more is captured when printing but is still truncated. We don't want to have to add carriage returns to all the solutions and somehow make sure people add carriage returns at a certains point. I've changed the .arr file field widths but these changes do not show up on the web. I logged into the web config tool and looked at Report Settings. There weren't any settings to check. Changed AR User Preference form for my userid, even though I'm using the web. At the report tab, changed width for reports. This made no difference when on the web. Tried changing the arr report to narrower columns, displaying columns, displaying records, and long fields wrapped. The web ignores these settings. The AL on the print button shows Report Type: AR System, Target: Screen, Operation: Run, Location: Reporting form Name: Name in the Report form Location is New How can I get the solution .arr report on the web to use report column widths in the report or at least fit on the page when printing? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SSSO for Remedy Windows User Tool - Help
Dear Listers I have done the SSSO with Netpoint, Midtier, IIS ARS 7.0.1 that is working fine. I can give some direction to anyone who is planning or in the process of doing it. My next task is to do the SSSO for the Remedy Windows user Tool. Can anyone shed some light in this area. Has anyone already implemented it? Your response is appreciated!!! Thanks SK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy 6.3 Indexing Questions
Greetings List! Management has asked me for details how Remedy Indexing works. I let them know that I believed it created the indexes in Oracle and from there the Indexing was all up to Oracle and our DBA would be able to go into further detail, but that I wasn't sure and would find out. Is someone able to confirm/correct this theory? As well, we would like to know what happened to Case-Insensitive searching. We came from 4.5 with its FTS Indexing that could be set to allow Case-Insensitive searches, however, we can't find any settings to allow this within 6.3. Can anyone assist? As always, thanks in advance! Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Webservice causing SAXException
Hello All,
Wondering if anyone has come across anything like this?
Running a 5.1.2 (patch 1375) server on HP-UX 11 with an oracle 9.2.3
backend.
The mid-tier is is 6.3 with path 13.
When attempting to consume a range of web service we are getting the
following error
ARERR [9130] An exception occurred from the WebService class : ; nested
exception is:
org.xml.sax.SAXException: Bad envelope tag: html
A couple of examples of the ws we trying to use are the xmethods currency
one and a simple in house heartbeat one that inputs a value of Success as
a lookup to get back a request id.
The SHLIB_PATH is set in the .profile of the user that Remedy runs under
and looks like this
export JAVA_HOME=/opt/java1.4
export
SHLIB_PATH=${JAVA_HOME}/jre/lib/PA_RISC/server:/usr/shared/lib:/lib:/usr/li
b:/usr/ccs/lib:${JAVA_HOME}/jre/lib:${JAVA_
HOME}/jre/lib/PA_RISC:${JAVA_HOME}/:/opt/ar/perfect_dev/api/lib:${ORACLE_HO
ME}/lib32:/${JAVA_HOME}/jre/lib/PA_RISC/native_thr
eads:.
The LD_PRELOAD variable is set from a script called from armonitor.conf.
That looks like this
JAVA_HOME=/opt/java1.4; export JAVA_HOME
LD_PRELOAD=/usr/lib/libpthread.sl:${JAVA_HOME}/jre/lib/PA_RISC/server/libjv
m.sl; export LD_PRELOAD
/opt/ar/perfect_dev/bin/arplugin -s perfect_dev -i /opt/ar/perfect_dev
LD_PRELOAD=; export LD_PRELOAD
And finally,
these are the relevant settings from ar.conf
Plugin: /opt/ar/perfect_dev/bin/libwebservice.sl
Plugin-Port: 6050
ARF-Java-Class-
Path: /opt/ar/perfect_dev/bin/arapi51.jar:/opt/ar/perfect_dev/bin/arutil51.
jar:/opt/ar/perfect_dev/bin/axis.jar:/opt/ar/perfect_dev/bin/log4j-
core.jar:/opt/ar/perfect_dev/bin/websvc51.jar:/opt/ar/perfect_dev/bin/wsdl4
j.jar:/opt/ar/perfect_dev/bin/xercesImpl.jar:/opt/ar/perfect_dev/bin/xmlPar
serAPIs.jar:/opt/ar/perfect_dev/bin/commons-
logging.jar:/opt/ar/perfect_dev/bin/jaxrpc.jar:/opt/ar/perfect_dev/bin/tt-
bytecode.jar:/opt/ar/perfect_dev/bin/saaj.jar
ARF-Java-VM-Options: -Dhttp.proxySet=true -
Dhttp.proxyHost=proxy..co.uk -Dhttp.proxyPort=8080
Plugin-Log-Levl: 100
There is an hp-ux patch to do with seg faults on loaded libraries that use
thread local storage and that has been installed.
The error suggests that an html rather than soap response is being
returned, but I am in no way vastly experienced in this area so that could
be well wide of the mark.
Any input much appreciated as I've pretty much tried everything I can
think of.
Cheers
Vic
___
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Answers Are
Custom App vs Out of the Box questions
We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 Upgrade - Shared Access Option
Thanks, Jarl: That helps a lot. Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, February 10, 2007 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Upgrade - Shared Access Option I´m always doing the share-option when installing a patch. Not seeing any issues with this on 6 and 6.3 servers. -- Jarl On 2/9/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hence, the confusion. This has to be the correct option, right? Tech Support suggested that we use that option instead of Upgrade. So has anyone out there used it, in a single AR Server, remote SQL DB environment, especially during a patch upgrade? Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, February 09, 2007 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Upgrade - Shared Access Option You shouldn't use this option with a patch upgrade right? It seems like this should be used if you are installing ARS on shared servers for the first time. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Friday, February 09, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.3 Upgrade - Shared Access Option Hi Michelle I haven't used this, but I would guess is designed for setting up multiple AR Servers to use a single AR Database. Install the first server as normal, creating the database tables, then install ARS on the second server with this option to install the executables on the second server, without overwriting or upgrading the database from the first install. Does that make sense? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, February 09, 2007 7:31 PM To: arslist@ARSLIST.ORG Subject: ARS 6.3 Upgrade - Shared Access Option Hi, Y'all: One of the options during the upgrade, besides Upgrade and Overwrite, is Share. This is supposed to preserve data [and related forms according to tech support] and simply install the executables and related files. 1. Does this work as suggested? 2. ...and newbie question of today, what exactly does enables shared access mean? We are not using Server groups. Share-Preserves data, installs server executables and related files, and enables shared access to the AR System database. Configure shared servers to belong to the same server group. Thanks, Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Developer Position
My name is Erin Hubbard. I am a Recruiter for TuringSMI. Turing SMI is a BMC Platinum Partner covering the US, EMEA, and Australia. At present, we are looking for full time or contract Remedy Developers. Knowledge of CMDB Detailed Knowledge of ARSystem 6.3 and Remedy ITSM 6.0 (Help Desk, Change, Asset), 7.0 preferred. Strong Remedy ITSM workflow and customization experience Proficient with Remedy ITSM Application Configuration Proficient with Remedy Mid-Tier 6.3 Track record of several successful enterprise implementations using dev/test/prod environments Track record of several successful Remedy ITSM Implementations (HelpDesk/Change/Asset) ITIL process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt) Ability to coordinate tasks with other team members and manage work against a project plan Ability to determine work effort and prioritize tasks accordingly Ability to work in a team and independently Ability to travel as needed Please feel free to contact me for details. Thanks, Erin Hubbard Turing SMI Recruiter [EMAIL PROTECTED] Direct Line: 312-235-3138 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
test
test message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Custom App vs Out of the Box questions
We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion, it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Adding custom Permission Groups in ITSM 7
ARS 7.0.1 ITSM 7 I added a new Permission Group to the Group form. However, when I try to add a Person to the new Group from the CTM:People record (Login/Access Details tab), it doesn't appear. I backtracked the menu that lists available groups to the following form: LIC:SYS-License Permission Map. Can't figure out, though, how Groups get added to the form. Doesn't seem like a good idea to add it myself, since when I open this form I get: The data within this form is system data. Modification of this data is not recommended as it is used in conjunction with workflow that grants User permissions and licenses. (ARWARN 5060001) Thoughts? Thanks, Rebecca Hammond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Upgrade from V5 to V6.3
Hi all, We have a V5 Remedy installation running on Oracle 8.1.7 on HPUX11 that we are planning on moving across to a Linux server, running Remedy 6.3 with Oracle 9.1.2 I'm interested to hear from anyone as to your experiences in upgrading, and as to what they believe the best order is to upgrade Remedy / Oracle is or any pitfalls (of which i dont doubt there are many !) Thanks in advance. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DST - patch 20 for Email Engine (Issue: - SW00256171)
Product: Action Request System - Email Engine Version: 6.3 Patch #: 020 Release Date: 11/30/2006 Software Platforms: All supported platforms Files patched: All platforms - emaildaemon.jar ar*.jar Windows - armapi63.jar, armapi63.dll, ar*.dll rcmn*.dll Unix - libar*.so or libar*.sl or libar*.a Known Issues : -- Email Engine:- Issue: - SW00256171 [One hour offset is observed in the Date/Time fields in the template in case of DST patch is applied on Microsoft Operating System] Summary :- When DST patch is applied, If you create a record with Submit template, the Creation Time, Modification time and the date/time fields on this Record show one hour time difference, in the query result. This issue is observed only on the Microsoft Operating Systems. The issue is not present on the Unix platforms. The Email engine uses JDK and for the DST to work correctly for US time zones 2007 it is recommended that the JDK versions be used as documented at the SUN website http://java.sun.com/developer/technicalArticles/Intl/USDST/ There are defects logged at the SUN website for Microsoft Operating System. http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6501839. We have also filed MS Support ticket for the DST related issue has been filed. - Ticket #: SRZ061130002725 Workaround : Currently no known Workaround available ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: LDAP Cross Ref Blank Passwords problem
On Thu, 15 Feb 2007 14:48:52 -0800, Wheeler, Dylan [EMAIL PROTECTED] wrote: From what I've done before, you fill out the AREA LDAP, Check the box for Cross Ref Blank Passwords and clear out the password from all user records. This should see that the user has no password and use the AREA record to authenticate the user right? What happens is: I try to login and it will let me login with my AD password. Great If I login with no password it will still let me login. huh? Dylan, Do you have an entry for Authentication-Chaining-Mode: in your ar.conf? If so, please note the comments below from the config guide; This parameter enables the administrator to use more than one type of authentication on the same system. The values for Authentication-Chaining- Mode are as follows: 0Use the default behavior as in releases prior to 6.3. 1Use internal authentication as the primary method; then use external authentication via the AREA plug-in as the secondary method. 2Use external authentication via the AREA plug-in as the primary method; then use internal authentication as the secondary method. If the Authentication-Chaining-Mode is set to a value of 1 or 2, the Authenticate-Unregistered-Users parameter will be ignored. If the Crossref-Blank-Password parameter is enabled, and Authentication- Chaining-Mode is set to a value of 1 or 2, users who have a blank password in their User record will be permitted to log in to the system without a password (that is, a NULL password). Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....
Hugo, I agree. I saw some other messages in this thread where people stated that they were running Tomcat with IIS (or JBoss) but I have found that Mid-Tier runs quite well with Tomcat alone. I am also confused by the SDK vs JDK debate. Some people say SDK is enough while others say you need JDK and Mid-Tier apparently asks for it as well, although I do not remember anymore if it specifically asked for it. I remember that somewhere during the install process, you specify 'Other' if you use neither ServletExec nor IIS and it seems to work. I was using the BMC document about the Apache / Tomcat with Mid-Tier. Again, Apache does not seem to be needed at all to run Tomcat. Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Single Sign On in Citrix Client
Has anyone implemented this? If so, how is it done? Thanks, Rebecca Hammond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.0.1, patch 1497 DST issue for past date/time fields?
We specifically tested that and all looked ok. As a matter of fact we didn't see posted date/time differences on email received requests, mid- tier requests, requests through OV - nothing. The only issue was the posted one where the time in the Admin Tool is wrong. Also of course this hinges on the fact that all client PC are patched/updated and your network too. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST and consequences
Another point for some 5.x environments. We are running ESP's License Monitor Plus but not with our dev server. Will keep an eye on it if it needs restarts and take into account the impact on stats that it collects. We don't have any automated license juggling based on it to worry about. If we aren't upgraded by Oct/Nov this stuff will raise its head again. My Oracle DBA isn't worried about 9i patching. It looks like the timestamp field types are impacted and there is a timezone table after version 8. The benefit to the hassle of patching everything, involving Unix sysadmin and Oracle DBA and yourself, is being able to put DST to rest as an issue and just to avoid confessing to all your customers that you aren't patched to deal with it twice per year. ann ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTECTED] 785-532-4933 Kansas State University Computing and Telecommunications Services On Tue, 30 Jan 2007 16:03:27 -0500, A R Kosch [EMAIL PROTECTED] wrote: We are using ARS 5.1.2 and Mid-Tier 6.3 on Solaris 8. Solaris is patched for DST already. I'm trying to make sure I'm understanding everything about DST and this mix because I'm not convinced an hour off for a month matters for us. This isn't Y2K all over again; done that. According to the DST Product alert, the consequences for not mitigating for DST changes under ARS 5.1.2 are Web Services and Import/Export time calculations will be off by 1 hour. We don't use these things in a way that it would matter. No mention of Java specifics in that table for ARS 5.1.2. Also, the Mid-Tier 6.3 will be off an hour. Looking at patch 20, java then needs patching. Given how simply we use Remedy Help Desk and lite Change, I can't see why this makes much difference. Web client customers don't take an hour-by-hour view; it isn't that granular for them. Also, in April the old DST rules kick in and the difference should be corrected. Right? So, some things will be off for web client activities by an hour for a month I don't mind patching Mid-Tier 6.3 to patch 20, although I'd like some reassurance that it will work with unsupported ARS 5.1.2. That seems risky for other reasons. I've asked my unix sys admin about moving the dev server clock to March 10 to follow Remedy through the change and to test the clients. I wish we weren't stuck at ARS 5.1.2 but I've no support yet for hardware to be otherwise. We may even survive Vista, IE7, and DST but something will get us eventually. I really appreciate all the time people have taken to post information about this and other issues. Maybe if someone else was considering being ornery about riding this out, this will help the process. Cheers, Ann Kosch ~*~ ~*~ ~*~ Ann R Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTECTED] 785-532-4933 Kansas State University Computing and Telecommunications Services Web Technologies section ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Vertical Nav Fields
Hello, Has anyone expeirenced the following behavior with Vertical Navigation Fields? AR Server 7.0.1 User Client 7.0.1 Server OS 2003 Client OS XP I have created a Vertical Nav Field and defined the menu items gave all public permission. I also craeted an active link to fire when selecting a menu item. When I select the item from the user tool the user tool crashes. Any ideas? PS. I have turned on Active Link logging and nothing get logged even the action on click of the menu item does not get logged. Thanks Rafael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: upgrade for DST
David, If you don't mind me asking on the list - Is staying on 6.0.1 really an option if one wants support, regardless of the DST issue? It seems that technically 6.0.1 would fall off support in May, anway, from what I read of the support policy. I think 7.0 will have been out for a year in May, and 6.0 was released over 2 years ago... BMC Software provides Full Support for the current version/release of all its products as well as one release preceding it (C-1). Additionally, BMC Software will provide Limited Support to the C-2 release for 12 months after the current release has been made available. Regardless of the number of supported releases, BMC Software will always provide at least Limited Support for a version/release for a period of at least 24 months from the date on which the version/release became generally available (GA). ... or how does BMC see this? Thanks, David D. On Wed, 31 Jan 2007 16:07:31 -0800, Easter, David [EMAIL PROTECTED] wrote: It is my understanding that we need to upgrade to at least 6.0.3 patch 20 for DST and upgrade the mid-tier. Is this correct? You may want to review the technical bulletin at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf to determine if your environment will be affected by the DST event. If you are not using web services or the import/export function within AR System 6.0.1, the impact to your environment may be minimal to none. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS Training location/instructor recommendations
Has anyone taken this class yet, and if yes, are there any recommendations of Pleasanton vs Maryland vs third party (EMS Clearwater, Rapid Denver, Column Downers Grove). Also, any recommendations for/against certain instructors ? (can be sent offlist) Since this is a fairly new product I think that it may be better to take the class from BMC. In addition, any recommendations on the two classes below would be appreciated: BMC Remedy AR System 7.x: Administering Part 3 BMC Remedy Service Desk BMC Remedy Change Management 7.x: Administering Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Developer Position
List, My name is Erin Hubbard. I am a Recruiter for TuringSMI. Turing SMI is a BMC Platinum Partner covering the US, EMEA, and Australia. At present, we are looking for full time or contract Remedy Developers with: Knowledge of CMDB Detailed Knowledge of ARSystem 6.3 and Remedy ITSM 6.0 (Help Desk, Change, Asset), 7.0 preferred. Strong Remedy ITSM workflow and customization experience Proficient with Remedy ITSM Application Configuration Proficient with Remedy Mid-Tier 6.3 Track record of several successful enterprise implementations using dev/test/prod environments Track record of several successful Remedy ITSM Implementations (HelpDesk/Change/Asset) ITIL process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt) Ability to coordinate tasks with other team members and manage work against a project plan Ability to determine work effort and prioritize tasks accordingly Ability to work in a team and independently Ability to travel as needed Please feel free to contact me for details. Thanks, Erin Hubbard Turing SMI Recruiter [EMAIL PROTECTED] Direct Line: 312-235-3138 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 5.1.2 and Solaris 10 (can it be done?)
I received the following from tech support and it worked: Line 2265 of the ar_install script sets TEST to an evaluation which returns false. Just add this line: TEST=1 before line 2266 if [ $TEST = 0 ]; then This is for the Solaris install and the modification is made in the ar_install script. Let me know if you have any questions, Scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
URL Redirect to Re-Login
What would be the proper command structure to accomplish the following process: 1) Log out from form 2) Direct to Login Page 3) Auto-launch into original form The reason for doing this, is that USER would have changed Time Zone preference (written to AR System User Preference form) and the preference needs to be applied. Thanks! Rolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
sending URL in the e-mail
Hello list, I need to send an URLs for viewing the tickets on the web in the notification e-mails. I don't use mid-tier here and there is a website created for viewing the tickets. Please let me know how I can code the URL pointing to the ticket. Regards, Kalyan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Test -- not receiving mails
John, Did you get your message? I received a couple of messages Sunday night, and I thought it was working again, but it's been a quiet week since then. My mailbox is starting to feel lonely. I'm sure Dan's working on it, and I might have missed an explanation, but I haven't seen anything other than a couple of test e-mails. here's hoping it gets fixed soon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Printing on the web using arr report column width problem
ARS 6.3 Midtier 7 patch 2 HD 6 Oracle 10g Windows 2003 We have an .arr report for solutions tht our requesters can use to print solutions from the web. When they press the Print button on the solution form from the web, the arr report is displayed in IE. The report shows the solution number, the summary and the details of the solution. You can scroll to the right to see the entire summary and description if they are lengthy and have no carriage return in the text. The problem is column width wehn printing. When they choose FilePrint when in IE, if the so summary and/or description fields don't have a carriage return or are brief, the solution truncates when printing. People on the client use the same solutions, but we have column width control on the client side. Most of the time the summary and/or description data is more than 30 characters wide. I've tried changing changing in IE the print to landscape and more is printed but is still truncated. I don't want to have to add carriage returns in all the solution summaries and descriptions after only 30 characters. When you run the report on the client they would look strange. I went into the web config mgr and looked at Report Settings. Nothing there to check. Changed AR user preferences at the Report tab. Increased the width but made no difference; this was probably for client not web. How can I get the solution .arr report on the web to use print out column widths as designed or at least fit on the page when they print them? Is there an IE setting I need to change on the midtier server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOBS :: Worldwide :: Contract Perm
Good Afternoon List, I hope you are all having a good day. Turing SMI are seeking ARS, ITSM, ITSP Consultants for contract and permanent roles based across the UK, USA Australia. I would be happy to receive CV's from interested individuals. Kind regards, Rachel Kerwick TuringSMI Ltd eMail : [EMAIL PROTECTED] Tel : +44 (0)118 925 6049 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Tool - Client Logging
I've seen this with version 6.0 and the only solution was to change client- side logging group to administrator. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Export application from 5.1.2 import into 6.3
Remedy ARS 5.1.2 patch 1313 Solaris 5.8 Oacle 9i I have a custom application that is completely self contained and that is called via a button from a form in another custom application in the environment listed above. I'm wondering if I can export the self contained application from 5.1.2 and import it into a 6.3 ARS server running the out of the box products, in a comparable environment. I've seen the thread that identifies issues w/ an export of 4.X code and import into 6.3 but haven't been able to find one that deals w/ 5.1.2. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy performance affected by LDAP issues
All, My organization's LDAP servers have apparently reached their limit. when that limit is exceeded, Remedy users (and other LDAP using apps) see performance lags on saves, etc. it looks like Remedy is checking credentials against the LDAP again even though these users have already logged in successfully. so here are my questions: 1) Does Remedy call LDAP again after users are already logged in? 2) if so, how often and when (just on writes or reads and writes)? 3) is there a way to extend the time in between calls? thanks, scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Vent: Are there no Remedy Developer Jobs in Georgia?
Hi, This is an ad about position opening that I came across while I was searching for Remedy jobs. Looks like they have positions based off of Atlanta, GA also. try giving it a shot if you haven't already. https://tmobile.recruitmax.com/ENG/Candidates/default.cfm?szCategory=jobprofileszOrderID=146058 HTH, Srinivas On 2/7/07, SUBSCRIBE arslist Vita Eb. [EMAIL PROTECTED] wrote: I am seriously searching for another Remedy Developer job here in Atlanta Georgia because my contract position is ending pretty soon; but I get like 10 calls a day and tons of emails about Remedy jobs everywhere else but Georgia. It's so frustrating because I am not able to relocate to other states and these companies are not offering telecommute as an option. What do I do now?! Does anyone else feel the same or in a similar situation? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Adding custom Permission Groups in ITSM 7
Rebecca, If you're creating a new permission group, then you'll need to work out the format of the records in the LIC:SYS-License Permission Map form and create a new record to represent your new permission. One of the easiest ways may be to export the records to a CSV File, work out which fields are important and are populated across all records, then edit the csv file to create one new entry for you to import in again. I think this is how this was done on the last project I worked on that required the same functionality. As far as I am aware there is no out of the box method for you to create new permission groups to use within ITSM, unless you just want Support Group or Multi-Tenancy Company functionality). This is considered to be a customisation, so you're effectively on your own. The CTM:People form is only designed to be used for ITSM users working with ITSM functionality out of the box. If you've got custom applications or custom permissions in your environment, then you'll need to customise data used by the CTM:People form to allow users to belong to the custom permission group. HTH Chris. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond Sent: Monday, February 12, 2007 6:01 PM To: arslist@ARSLIST.ORG Subject: Adding custom Permission Groups in ITSM 7 ARS 7.0.1 ITSM 7 I added a new Permission Group to the Group form. However, when I try to add a Person to the new Group from the CTM:People record (Login/Access Details tab), it doesn't appear. I backtracked the menu that lists available groups to the following form: LIC:SYS-License Permission Map. Can't figure out, though, how Groups get added to the form. Doesn't seem like a good idea to add it myself, since when I open this form I get: The data within this form is system data. Modification of this data is not recommended as it is used in conjunction with workflow that grants User permissions and licenses. (ARWARN 5060001) Thoughts? Thanks, Rebecca Hammond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Training location/instructor recommendations
I just finished taking the v7 Admin Part 3 in Downer's Grove with Dan Gerrish. I also had him last year for Part 2. Dan did a great job. The part 2 class was quite large (14) and he managed the time line very well. This past class was very small and was a lot of fun since we were all experienced and dictated the speed. Dan gives a very clear explanation and is able to answer questions thoroughly. As will all classroom settings wierd things happen and those were all investigated and a resolution/cause determined. We didn't feel rushed nor held back. I took a class with Lenny years ago and it's true, he is great but very hard to get a class with. Lenny was just recently promoted and although will still be teaching it is likely that task will be diminished. Now if you're talking location and te is no issue nor time away, then Pleasanton would be my first choice. Been there many times and it's always great. Quite frankly, although the instructor is important ...what's really important is how you take in the information and the questions you ask to insure you understand what you're learning and how you're going to apply it back on the job. The composition of the class is also important to how it goes. I prefer a group that wants to learn not just show off hoping to get your future business. Good luck in your choice, Susan On 2/18/07, Roger Justice [EMAIL PROTECTED] wrote: ** Lenny is the best all others were probably trained by him. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: sending URL in the e-mail
I would suggest building a basic HTML email template that includes the embedded URL plus the field for Case ID (or whichever other field you might use on your custom website). If you don't send the email using an HTML template the system will default to plain text and any URL you embed using the Filter workflow will not work properly. Your template could be as simple as: HTML A HREF=http://intranetserver/remedy/viewcase.asp?caseID=#$$Case ID+$$#Click Here/A /HTML From: Action Request System discussion list(ARSList) on behalf of Kalyan Krishna Nethy Sent: Thu 2/8/2007 2:28 AM To: arslist@ARSLIST.ORG Subject: sending URL in the e-mail Hello list, I need to send an URLs for viewing the tickets on the web in the notification e-mails. I don't use mid-tier here and there is a website created for viewing the tickets. Please let me know how I can code the URL pointing to the ticket. Regards, Kalyan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 7 Performance Inquiry
I wish I had good news, but our testing has shown otherwise. IMHO, the mid-tier 7.x has severe problems with effectively caching the applications from the AR server. On our highest-powered test box we have mid-tier on an 8-core Win2K3 server with 12 gb RAM and both the Tomcat servlet and web server as installed by mid-tier 7.01. It is a 64-bit machine, but Tomcat and mid-tier cannot take advantage of that being 32-bit. IIS is not involved, although on the 64-bit Win2K3 where I have installed IIS and ServletExec they are not noticeably slower. IIS and ServletExec are 64-bit capable, but mid-tier is still 32. The 32-bit OS installs of either combo (Tomcat/Tomcat web or IIS/SE) are somewhat slower, but they are also mounted on half the hardware. The ITSM 7 application consoles and forms take over one minute to load the first time they are accessed - up to 1.5 minutes for the bigger ones. Almost all of the CPU load while this is happening is on the AR server (dedicated 4-core with 10 gb RAM). You can usually see one very quick db access to the SQL Server (also a dedicated 4-core with 10 gb RAM). The AR Server appears to max out one CPU, so it must be the single admin thread, and stays that way for the full time of the form load - up to 1.5 minutes. If you manage to get the barely documented prefetch configuration working, the initial load times for those forms successfully prefetched drops into the 15-20 seconds range. With or without prefetching, after the form loads the first time, it loads within 2-3 seconds afterwards - but only for users with the exact same permissions groups (a joke in ITSM 7, where everyone is going to have a different combination of the dozens of permissions required for all of the applications). Other users may still get the 1.5 minute initial load time if their permissions are too different. If they work in the application a while and happen to open a form that was not prefetched or cached, they will go from a 2-second response time on forms they were accessing to a minute or more on the new one. The reactions of our test users to this irregular and laggy work environment has _not_ been favorable. Throwing more hardware at it is not the answer - the 32-bit apps can't use what I have now effectively - and we are already split out to 3 separate servers, one for each function, with gb NICs on their own gb switch. By the way, the initial cost of a prefetch after the web server restarts is about 15 minutes of continuous load on the AR server, during which the application displays degraded response times even in the User tool. Normally, the footprint on the AR server of opening forms in the User Tool is a single CPU spike at 15-20% for a second and the form loads in 2-3 seconds based mostly on complexity. The AR server takes an even smaller hit once the form is being loaded from a cache on the mid-tier, but when it misses the cache (not cached yet, not prefetched, different permissions of user) the load is HUGE - and the delay again exceeds 1 minute on large forms. I have been unable to obtain prefetch scripts from BMC that have been designed to properly support the ITSM 7 application and its permissions model, and I refuse to do the work of their entire benchmarking organization (that they were so proud of at UserWorld) and try to figure it out for myself. I have been told by support that this will be addressed in the next release, but they could not tell me if that meant maintenance release or product point release. At this point, we are very disappointed in the inconsistency of mid-tier performance, and are disinclined to inflict it on our user community (~300 support staff and 45K active customers with read licenses). My hope is that BMC will address these issues in whatever maintenance releases come out between now and out target implementation date this summer. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Todd Pasterski Sent: Friday, February 09, 2007 9:13 AM To: arslist@ARSLIST.ORG Subject: Remedy 7 Performance Inquiry I have read the Sizing paper but that fails to address reality. We are in a Windows environment and are moving to 7 with a potentially large customer base in a Tenancy model where there may well be 1200-1500+ licensed users. Most will be floating licensed/casual users with 6-10% fixed heavy users. In our testing the mid-tier seems very slow but we do have a single server sharing IIS, SQL and Apps for this test box, we plan to push the web client. In classes the systems with 2 GB RAM choked on some processes. Can someone please share real experiences, good or bad, with regards to performance of the mid-tier and what might be suggested as hardware sizing suggestions for the system? Large or small designs, we just need information.
Re: Webservice causing SAXException
Add the following environment variables before starting the arsystem
ARXMLLOGGING=1; export ARXMLLOGGING
ARXMLLOG=1; export ARXMLLOG
These will create .xml files in your db directory and allow you to see
the complete XML being sent.
The error you are seeing sounds like you are not connecting to an actual
webservice. It sounds like you are connecting to a standard webpage.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vic Collins
Sent: Friday, February 16, 2007 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Webservice causing SAXException
Hello All,
Wondering if anyone has come across anything like this?
Running a 5.1.2 (patch 1375) server on HP-UX 11 with an oracle 9.2.3
backend.
The mid-tier is is 6.3 with path 13.
When attempting to consume a range of web service we are getting the
following error
ARERR [9130] An exception occurred from the WebService class : ; nested
exception is:
org.xml.sax.SAXException: Bad envelope tag: html
A couple of examples of the ws we trying to use are the xmethods
currency one and a simple in house heartbeat one that inputs a value of
Success as a lookup to get back a request id.
The SHLIB_PATH is set in the .profile of the user that Remedy runs under
and looks like this
export JAVA_HOME=/opt/java1.4
export
SHLIB_PATH=${JAVA_HOME}/jre/lib/PA_RISC/server:/usr/shared/lib:/lib:/usr
/li
b:/usr/ccs/lib:${JAVA_HOME}/jre/lib:${JAVA_
HOME}/jre/lib/PA_RISC:${JAVA_HOME}/:/opt/ar/perfect_dev/api/lib:${ORACLE
_HO
ME}/lib32:/${JAVA_HOME}/jre/lib/PA_RISC/native_thr
eads:.
The LD_PRELOAD variable is set from a script called from armonitor.conf.
That looks like this
JAVA_HOME=/opt/java1.4; export JAVA_HOME
LD_PRELOAD=/usr/lib/libpthread.sl:${JAVA_HOME}/jre/lib/PA_RISC/server/li
bjv
m.sl; export LD_PRELOAD
/opt/ar/perfect_dev/bin/arplugin -s perfect_dev -i /opt/ar/perfect_dev
LD_PRELOAD=; export LD_PRELOAD
And finally,
these are the relevant settings from ar.conf
Plugin: /opt/ar/perfect_dev/bin/libwebservice.sl
Plugin-Port: 6050
ARF-Java-Class-
Path:
/opt/ar/perfect_dev/bin/arapi51.jar:/opt/ar/perfect_dev/bin/arutil51.
jar:/opt/ar/perfect_dev/bin/axis.jar:/opt/ar/perfect_dev/bin/log4j-
core.jar:/opt/ar/perfect_dev/bin/websvc51.jar:/opt/ar/perfect_dev/bin/ws
dl4
j.jar:/opt/ar/perfect_dev/bin/xercesImpl.jar:/opt/ar/perfect_dev/bin/xml
Par
serAPIs.jar:/opt/ar/perfect_dev/bin/commons-
logging.jar:/opt/ar/perfect_dev/bin/jaxrpc.jar:/opt/ar/perfect_dev/bin/t
t-
bytecode.jar:/opt/ar/perfect_dev/bin/saaj.jar
ARF-Java-VM-Options: -Dhttp.proxySet=true -
Dhttp.proxyHost=proxy..co.uk -Dhttp.proxyPort=8080
Plugin-Log-Levl: 100
There is an hp-ux patch to do with seg faults on loaded libraries that
use thread local storage and that has been installed.
The error suggests that an html rather than soap response is being
returned, but I am in no way vastly experienced in this area so that
could be well wide of the mark.
Any input much appreciated as I've pretty much tried everything I can
think of.
Cheers
Vic
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Impersonating a requester using .net Remedy API
Howdy list, This is the first time that I'm having to look into the use of the .net Remedy API and was wondering if anyone can help me. Basically due to company standards we are NOT able to use the OOB mid tier for one particular organisational group. What we're doing is developing some custom .net pages for the Requesters within this group to log in and create/update dockets. What's the resource for finding out how to 'impersonate' the requester logging the case such that it makes them the submitter (and calls upon the Submitter locked mode functionality)? I've started to trawl through the Dev AR Apps basic and advanced guides but any help (or potential gotchas) from those that have tried this would be appreciated. Thanks. george. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Information about table returning no. of licenses consumed in remedy
Hello, I want to create a dashboard of license consumption in remedy at any point of time everyday. I want to know the name of the table from which I can fetch the information about no. of licenses being consumed and use it in the dashboard. Please suggest the name of the table and any other information regarding how i can move forward to accomplish the task. Regards, Sucharita Singhal [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Push Data from a Diary Field
Dear List I have 2 Forms, Request Form and a Request History form. There is a Filter that pushes the data from Request Form to Request History on modify when TR.Status = Closed of the Request form. There is a dairy field that needs to pushed as well. This work flow only pushes the current transaction data of the diary field and not complete history to the Diary Field on Request History. To address this issue I have a work flow that calls a small PL/ SQL procedure to read the data of the field and update the Request History's Diary Field. The problem occurs if the data is greater than 4000K. I would appreciate if any one could let me know, what is the best method to implement this. We are on ARS 6.3 with Oracle 9 i on Solaris 9. Thanks Jaya - Don't pick lemons. See all the new 2007 cars at Yahoo! Autos. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy performance affected by LDAP issues
Hi Scott, Here is the answers 1) Yes 2) Using AR Admin tool click File - Server Information - Timeouts (tab). The value in the field 'Need to Sync' determine this 3) In the value is '0' then there would be no repeated checks. Default is 300 sec. For more info, please read the config doc. Regards, Anthony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Kemme Sent: Friday, February 09, 2007 11:01 PM To: arslist@ARSLIST.ORG Subject: Remedy performance affected by LDAP issues All, My organization's LDAP servers have apparently reached their limit. when that limit is exceeded, Remedy users (and other LDAP using apps) see performance lags on saves, etc. it looks like Remedy is checking credentials against the LDAP again even though these users have already logged in successfully. so here are my questions: 1) Does Remedy call LDAP again after users are already logged in? 2) if so, how often and when (just on writes or reads and writes)? 3) is there a way to extend the time in between calls? thanks, scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy performance affected by LDAP issues
In addition to increasing the timeout, disable callbacks where they aren't needed. See the Configuring guide: See External-Authentication-Return-Data-Capabilities in ar.conf section. To quote the guide: A bit mask that allows you to specify the return data capabilities for the current AREA plug-in. This setting does not control the AREA plug-in, it merely describes the behavior of the plug-in, allowing for server optimization. Acceptable values are as follows: Bit 1 (Value=1)—No email address will be provided. Bit 2 (Value=2)—No notify mechanism will be provided. Bit 3 (Value=4)—No group identifiers will be provided. Bit 4 (Value=8)—No license information will be provided. Bit 5 (Value=16)—No notification user validation should occur. The default is 0, meaning the server will attempt to retrieve this information from AREA. A value of 7 will allow the server to potentially reduce the number of AREA related calls during notification processing. A value of 16 will allow the server to avoid using AREA for notification user validation and information retrieval. Use this setting for sites using a form of AREA that applies user names as email addresses and where there is no benefit to accessing an authentication database. You can eliminate all the calls by using a value of 31. This should be configured to match the information you store and retrieve from the directory. Axton Grams On 2/19/07, Anthony K R [EMAIL PROTECTED] wrote: Hi Scott, Here is the answers 1) Yes 2) Using AR Admin tool click File - Server Information - Timeouts (tab). The value in the field 'Need to Sync' determine this 3) In the value is '0' then there would be no repeated checks. Default is 300 sec. For more info, please read the config doc. Regards, Anthony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Kemme Sent: Friday, February 09, 2007 11:01 PM To: arslist@ARSLIST.ORG Subject: Remedy performance affected by LDAP issues All, My organization's LDAP servers have apparently reached their limit. when that limit is exceeded, Remedy users (and other LDAP using apps) see performance lags on saves, etc. it looks like Remedy is checking credentials against the LDAP again even though these users have already logged in successfully. so here are my questions: 1) Does Remedy call LDAP again after users are already logged in? 2) if so, how often and when (just on writes or reads and writes)? 3) is there a way to extend the time in between calls? thanks, scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Information about table returning no. of licenses consumed in remedy
Enable server statistics, which can be configured from your admin tool's server information dialog. You will need to define a collection interval. For the purpose of license information, the cumulative queue will suffice. The name of the form where the information is stored is named Server Statistics. There are several relavent values you will want to use: floating licenses, fixed licenses, read licenses, total licenses, etc. Axton Grams On 2/19/07, Tarun Kumar SHARMA [EMAIL PROTECTED] wrote: Hello, I want to create a dashboard of license consumption in remedy at any point of time everyday. I want to know the name of the table from which I can fetch the information about no. of licenses being consumed and use it in the dashboard. Please suggest the name of the table and any other information regarding how i can move forward to accomplish the task. Regards, Sucharita Singhal [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
