Re: "Display No Match Error"

[Naveen Kaushik]

Problem Resolved :-)

Thanks to all for their time and suggestions!

Thanks
Naveen

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, March 08, 2007 5:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Display No Match Error"

Naveen,

Export the objects in XML format that you want to look through (all or
all directly related to a form(s)). You should be able to grep/find
that information much easier from there.

If you also go so far as to export a packing list, again in XML
format, then you could consider creating a new packing list from the
object names that you find. Building a Packing List by hand should
also be a fairly easy task to do manually.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 3/8/07, Naveen Kaushik <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi List,
>
>
>
> Is there any way to find out all the filters which have "Display 'No
Match' Error" as "Set Field If:" action when "No Request Match".
>
>
>
> I tried to find out a specific pattern for the same from
>
>
>
> 1. "filter_set" table
>
> 2.  ".Def" file of the filter
>
>
>
> But wasn't able to get some concrete result.
>
>
>
> Please suggest.
>
>
>
> Thanks
>
> Naveen Kaushik


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Re: list of Bug fixes for ARS 7.1 Patch01?

[Matt Reinfeldt]

Praveen,

You need to read the readme docs that are in the patch directory.  They list
the specific defects addressed.  I just checked the patch001 directory, and
they are all in place.

Good luck!

Matt Reinfeldt

-Original Message-
From: Praveen [mailto:[EMAIL PROTECTED] 
Sent: Thursday, March 08, 2007 11:46 PM
To: arslist@ARSLIST.ORG
Subject: list of Bug fixes for ARS 7.1 Patch01?

Hi all,
   Does anyone have the details on what bugs were fixed in ARS 7.1
Patch01?. The download page on the remedy supportweb does not have these
details.

Praveen

--
Click to consolidate debt and lower month expenses
http://tags.bluebottle.com/fc/CAaCMPJklArig5tkRITbRAK3lHaq7vxi/


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Re: OT:Sun's Bug Detail Page vs. BMC Product Defect Page

[Carey Matthew Black]

Axton,

But who is laughing?
All I hear is weeping and gnashing of teeth.

I wish that the examples were not as credible or as plentiful.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 3/8/07, Axton <[EMAIL PROTECTED]> wrote:

A few things:
- The defect description is informative and to the point
- The defect contains a workaround
- No login required to see the defect or workaround
- A search engine can find the information (aka Google, not an
internal kb product)

But it doesn't hold a flame next to these:
SW00261638 After applying patch 20 we now get errors when starting the
AR System.
SW00261585 User tool Hangs in ITSM 7.0.1
SW00261470 Malloc (ARERR 300) error and server terminates with signal 11
SW00261458 Need to customize the fields on table.
SW00261285 BMC Remedy Email Engine for 7.X - New features or functionality
SW00261179 arimportcmd exhibits strange behavior
SW00261817 arimportcmd exhibits strange behavior
SW00260734 ERROR [300] Malloc failed on server

I guess if I had to compare the two, the sun site/format would be the
equivelant of a newpaper; and the BMC site would be the resulting
slivers after sending that newspaper through a paper shredder.

Now the icing on the cake will be if Sun documents this a 'fixed' in
the errata/release notes when the next version is released.  That is
one thing I really don't like about the BMC patch process; I don't
know what the hell is fixed until I go a retest everything I had a
defect generated for since the last patch.

Sorry, Friday humor is coming early this week.

Axton Grams

On 3/8/07, Warren Baltimore <[EMAIL PROTECTED]> wrote:
> **
> Tis truly a thing of beauty...
>
> *sigh*
>
>
>
> On 3/8/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
> wrote:
> > Hi, Y'all:
> >
> > Thank you to Lisa Kemes for sending us the link to the JDK related bug
> > id.
> >
> http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670
> >
> > Am I the only one who had their tongue hanging out in absolute envy
> > after viewing that page?
> >
> > What we would do for a BMC Remedy Product Defects page like that.  Could
> > someone on the web design team at BMC please take a look at the page?
> > (Yes, I have already submitted an enhancement request several months
> > ago)
> >
> > Here are the things that I believe some of us have been asking for that
> > are included on the page.
> >
> > 1.  Detailed description of the bug (that 128 character cut-off summary
> > has got to go)
> > 2.  Workaround (if available)
> > 3.  Evaluation of the bug including the description of the fix
> > 4.  Related bugs (with a link)
> > 5.  Not just a Status, but the actual Fix
> > 6.  The release in which the bug was/will be fixed!
> > 7.  Repeat of 6:  "The release in which the bug was/will be Fixed!"
> >
> > Awestruck,
> > Michelle
> >
> > DISCLAIMER:  The comments above are my own and do not necessarily
> > reflect the opinion of anyone at Mary Kay.
> >
> >
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the University
> of Washington, or the State of Washington.  They are my own.


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list of Bug fixes for ARS 7.1 Patch01?

[Praveen]

Hi all,
   Does anyone have the details on what bugs were fixed in ARS 7.1 
Patch01?. The download page on the remedy supportweb does not have these 
details.

Praveen

--
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http://tags.bluebottle.com/fc/CAaCMPJklArig5tkRITbRAK3lHaq7vxi/

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Re: OT:Sun's Bug Detail Page vs. BMC Product Defect Page

[Axton]

A few things:
- The defect description is informative and to the point
- The defect contains a workaround
- No login required to see the defect or workaround
- A search engine can find the information (aka Google, not an
internal kb product)

But it doesn't hold a flame next to these:
SW00261638 After applying patch 20 we now get errors when starting the
AR System.
SW00261585 User tool Hangs in ITSM 7.0.1
SW00261470 Malloc (ARERR 300) error and server terminates with signal 11
SW00261458 Need to customize the fields on table.
SW00261285 BMC Remedy Email Engine for 7.X - New features or functionality
SW00261179 arimportcmd exhibits strange behavior
SW00261817 arimportcmd exhibits strange behavior
SW00260734 ERROR [300] Malloc failed on server

I guess if I had to compare the two, the sun site/format would be the
equivelant of a newpaper; and the BMC site would be the resulting
slivers after sending that newspaper through a paper shredder.

Now the icing on the cake will be if Sun documents this a 'fixed' in
the errata/release notes when the next version is released.  That is
one thing I really don't like about the BMC patch process; I don't
know what the hell is fixed until I go a retest everything I had a
defect generated for since the last patch.

Sorry, Friday humor is coming early this week.

Axton Grams

On 3/8/07, Warren Baltimore <[EMAIL PROTECTED]> wrote:

**
Tis truly a thing of beauty...

*sigh*



On 3/8/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:
> Hi, Y'all:
>
> Thank you to Lisa Kemes for sending us the link to the JDK related bug
> id.
>
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670
>
> Am I the only one who had their tongue hanging out in absolute envy
> after viewing that page?
>
> What we would do for a BMC Remedy Product Defects page like that.  Could
> someone on the web design team at BMC please take a look at the page?
> (Yes, I have already submitted an enhancement request several months
> ago)
>
> Here are the things that I believe some of us have been asking for that
> are included on the page.
>
> 1.  Detailed description of the bug (that 128 character cut-off summary
> has got to go)
> 2.  Workaround (if available)
> 3.  Evaluation of the bug including the description of the fix
> 4.  Related bugs (with a link)
> 5.  Not just a Status, but the actual Fix
> 6.  The release in which the bug was/will be fixed!
> 7.  Repeat of 6:  "The release in which the bug was/will be Fixed!"
>
> Awestruck,
> Michelle
>
> DISCLAIMER:  The comments above are my own and do not necessarily
> reflect the opinion of anyone at Mary Kay.
>
>
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>



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted
with HTML in it___


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Not available on Friday the 9th

[Stuart Dubberley]

I will be out of the office starting  09/03/2007 and will not return until
12/03/2007.

If urgent could you plese copy send to [EMAIL PROTECTED]



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Re: Company not sending 1099: what's the remedy?

[Rick Cook]

Are they a U.S. based company?  If so, you could ask the IRS.  If not, I
don't know what your options are, since they're probably not bound to supply
you with a U.S. based document.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Thursday, March 08, 2007 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Company not sending 1099: what's the remedy?

Folks,
A company I did some work for in 2006 hasn't sent me
1099 tax doc yet and looks like won't do it any time soon. I keep getting
false promises. This is a major BMC partner that advertises regularly in
ARSLIST.

What are my options? I guess I could pay for estimated amount, but is that
it?

TIA.

PS: Incidentally, this is the same company I fought for something like 4
months for payment last year. I got it back only after sending complaints
through registered postal mail to their CEO and CFO in London and few other
folks in Chicago...and after that went nowheresending a really nasty
email (just a tiny notch below saying f___ you) to a whole bunch people in
the company.



 


Bored stiff? Loosen up... 
Download and play hundreds of games for free on Yahoo! Games.
http://games.yahoo.com/games/front


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Re: OT:Sun's Bug Detail Page vs. BMC Product Defect Page

[Warren Baltimore]

Tis truly a thing of beauty...

*sigh*


On 3/8/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:


Hi, Y'all:

Thank you to Lisa Kemes for sending us the link to the JDK related bug
id.
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670

Am I the only one who had their tongue hanging out in absolute envy
after viewing that page?

What we would do for a BMC Remedy Product Defects page like that.  Could
someone on the web design team at BMC please take a look at the page?
(Yes, I have already submitted an enhancement request several months
ago)

Here are the things that I believe some of us have been asking for that
are included on the page.

1.  Detailed description of the bug (that 128 character cut-off summary
has got to go)
2.  Workaround (if available)
3.  Evaluation of the bug including the description of the fix
4.  Related bugs (with a link)
5.  Not just a Status, but the actual Fix
6.  The release in which the bug was/will be fixed!
7.  Repeat of 6:  "The release in which the bug was/will be Fixed!"

Awestruck,
Michelle

DISCLAIMER:  The comments above are my own and do not necessarily
reflect the opinion of anyone at Mary Kay.


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--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Additional information about DST event and how it affects AR System

[Easter, David]

Hi All,
 
   As mentioned on this list, we've discovered another consequence of
the start/end date shift in DST for the US/Canada that is caused by a
deficiency in the Microsoft Operating System.  Due to the heightened
sensitivity to DST related issues has worked directly with Microsoft to
provide a solution to our customers.  BMC has updated the technical
bulletins for DST found on Support Central to reflect this new
information and document the potential solution available from BMC and
Microsoft.

Because of the complexity of the situation, the technical bulletins have
now been broken up into three versions - representing the three
supported versions of AR System currently available (i.e. 6.0.1, 6.03,
7.0.01).  AR System 5.1.2 customers should read the 6.0.1 technical
bulletin as 5.1.2 and 6.0.1 will exhibit nearly the same symptoms.
Please read the bulletins carefully - information within the bulletin
varies by version, so answers for one version may not apply to another
version. The bulletins are posted at
http://www.bmc.com/support/hou_Support_AZ_List/#R under AR System and
the appropriate version.  [Due to a back-office glitch, some bulletins
may not be available until after 9pm CST on 3/8/07 or later...]

The short summary of the additional information in the technical
bulletin is this:

For AR System 7.0.01: "If your client and/or server needs to be set to
use a United States time zone, you will need to load a hot fix from BMC
(or patch 002) and set the TZ variable at your client or server.
Failure to do this will cause some displayed and submitted historical
dates to be off by one hour."
 
For AR System 6.03 or 6.0.1: "If your client and/or server needs to be
set to use a United States time zone, you will need to load a hot fix
from Microsoft and set the TZ variable at your client or server.
Failure to do this will cause some displayed and submitted historical
dates to be off by one hour."

The more detailed explanation is as follows:

Windows Update distributes Windows operating system fixes that will make
sure clocks are adjusted correctly moving forward. However, this
Microsoft-supplied operating system patch resolves only the DST issue
for 2007 and itself introduces an additional DST-related defect. After
the operating system is patched, historical data might be incorrect.
Because AR System stores and processes historical data, it is affected. 

Details: Microsoft Windows 2000, XP, and 2003 store only one set of DST
rules for each time zone. If you display or submit a date in the past
that falls into the weeks involved in the DST changes, a call is made to
the operating system to obtain local time. This call to the operating
system applies the new 2007 rules to historical dates and is off by one
hour. Based on conversations between Microsoft and BMC, Microsoft is
looking at a Design Change Request (DCR) for storing multiple DST rules,
but this change is not guaranteed and, even if created, is not expected
to be available before this summer.

This discrepancy affects historical dates in the years prior to 2007
(that is, 2006 and earlier). The range of dates affected varies from
year to year as defined by the new DST 2007 rules, which include these
statements:

- DST will begin on the second Sunday in March instead of the first
Sunday in April.
- DST will end on the first Sunday in November instead of the last
Sunday in October.

Thus dates between the second Sunday in March and the first Sunday in
April for years prior to 2006 will be affected. In the same way, dates
between the last Sunday in October and the first Sunday in November will
be affected.

Note that this issue will occur independently of the current time and
date. Thus the issue can be seen immediately after installing the
Microsoft operating system patch and will continue even if the current
local date is beyond the discrepancy between legacy and new DST dates.

There are pretty pictures in the technical bulletins that show the
issue, but simply put the effects are as follows:

For Remedy User; if the time zone is not set through the AR System User
Preference form or preference server, the following behavior occurs:

-  For Standard Time to Daylight Saving Time,  BMC Remedy User will
display data as one hour earlier than what is stored in the database for
dates between the second Sunday in March and the first Sunday in April
in years prior to 2007.  The opposite occurs (i.e. time will be one hour
later) when the date is in the Daylight Saving Time to Standard Time
shift.

- For Standard Time to Daylight Saving Time, the data submitted from BMC
Remedy User will be written to the database as one hour later than what
is in the submitted field for dates between the second Sunday in March
and the first Sunday in April in years prior to 2007.  The opposite
occurs (i.e. time will be one hour less) when the date is in the
Daylight Saving Time to Standard Time shift.

The same thing happens on the AR System server.  If the operating system

Re: JDK Not Installed - RESOLVED

[L. J. Head]

Thank you Lisa...this bug also explained several other problems I was having
with the box and helped lead me to the correct solution
 
And Carey...thank youthe time you devote to this forum is invaluable to
us that pick your brain regularly

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, March 08, 2007 11:24 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
I had the same problem and put in a ticket with BMC, and this is what I got
back:
 
We tracked down why the mid-tier is not finding JDK and it's a Sun's bug:

 
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20 on a
dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for details on
installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing issuewhich
dll needs to be in the path for this to work again? 
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

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Re: : New Thought

[Rick Cook]

Pat, I've been advocating "low-tech" solutions like this from the get-go,
regardless of version.  The pain of dealing with the issue, especially with
the quality of the solution, sure doesn't seem worth the gain for most
folks.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, March 08, 2007 11:48 AM
To: arslist@ARSLIST.ORG
Subject: DST:: New Thought


** 
Here is a question::
You have a server that is ARS 5.12 on a solaris box.
Now we know it is going to be off by 1 hour until the DST Was suppose to
be.. 
ok fine.. 
Why not just change the time on the Server to 1 hour ahead, at 2:am and
disconnected the Network Timer ..
Would this not work ?

-- 
Patrick Zandi 
__20060125___This posting was submitted with HTML in
it___ 

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Re: LIST OWNER - Creating account on ARS List

[Daniel Bloom]

I am on vacation so the Server is acting up.
It should be running okay for at least the next
10 minutes, give or take 15 hours.

I have taken measures to give it a boost of 
spare disk space, 1.5gig doesn't seem to be enough
at times.

Hope the web interface is working at the moment :-)

... Daniel

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Re: Test

[Daniel Bloom]

My appologies. 

The list servers need some attention,
but I am on vacation this week.

I am keeping tabs and trying to keep them
going until I can get to the machine room
and give Microsoft a kick or two.

 Daniel

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Re: JDK Not Installed

[Axton]

Looks like the Sun bug contains a workaround to update the registry to
fix the problem.

Axton

On 3/8/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote:

**
I had the same problem and put in a ticket with BMC, and this is what I got
back:

We tracked down why the mid-tier is not finding JDK and it's a Sun's bug:


http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


**
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20 on a
dev box (Win2k3) and I'm getting this message...

---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for details on
installing JDK.
---

I have 1.5.0_11 installed...but I'm sure it's just a pathing issuewhich
dll needs to be in the path for this to work again?
__20060125___This posting was submitted
with HTML in it___
__20060125___This posting was submitted
with HTML in it___


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Re: : New Thought

[Lammey, Peter A.]

This wouldnt work completely...
If you apply no OS patches for DST then you need to then make sure that
when the server attempts to move the clock up an hour at 2AM on 4/1 that
you move it back then an hour.
 
And you also need to move it back an hour manually late october and
forward an hour when the OS tries to adjust for DST in early November.


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, March 08, 2007 2:48 PM
To: arslist@ARSLIST.ORG
Subject: DST:: New Thought


** 
Here is a question::
You have a server that is ARS 5.12 on a solaris box.
Now we know it is going to be off by 1 hour until the DST Was suppose to
be.. 
ok fine.. 
Why not just change the time on the Server to 1 hour ahead, at 2:am and
disconnected the Network Timer ..
Would this not work ?

-- 
Patrick Zandi 
__20060125___This posting was submitted with HTML in
it___ 

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Problem with the MidTier date widget

[Smith, Ron]

I seem to remember that there were others who encountered this problem.
When using a date field on the MidTier and select a date it puts in the
date of 12/31/69.  And then we see different results.  Sometimes it is
passing through to Child forms and sometimes throws an error.  I just
upgraded this morning to 6.3 Patch 21.  Anyone remember a fix for this?
 
Thanks

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 


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Re: JDK version compatibility for the Mid-Tier

[Reiser, John J]

Lisa,
If you didn't remove the earlier version of your JDK the system will use
that instead of the Java 5. This drove me batty until I got that KB
information from Remedy Support.
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, March 08, 2007 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
What's weird is that it still works right?  Besides getting this error
message, does anyone know if there any other problems with using Java
1.5.11 with Mid Tier 7.0.1?   I was still able to install it and use it
without any problems

We installed Mid Tier 7.0.1 Patch 001 on Windows Server 2003.
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Thursday, March 08, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
David,
 
I would like you to know that MT 7.01 will not install without
modifications on Jave 1.5.11.  I have heard from support that certain
war files have to be replaced to make MT 7.01 install with this version.
If you try and install MT 7.01 with Java 1.5.11 you receive an error
which states that the installer can not find a compatible Java JDK.
 
This occured will installing MT 7.01 on a Windows 2000 server.
 
Thanks
 

Kelly Gatewood 


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, March 07, 2007 20:14
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
6.3 supports Java 1.4.2x.
7.0.x supports Java 1.4.2x and 1.5x (5.0x).
No current version supports Java 6.0, though it's currently planned for
the next release of AR System.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, March 07, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: JDK version compatibility for the Mid-Tier


** 

Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0
for the versions of the JDK that can run on the mid-tier?  Since BMC's
site is down I'm unable to verify that the updates our server team have
installed are compatible with the Mid-Tier.

They gave us Java 6 (1.6.0 I believe), which seems to be incompatible
with Remedy, and when I downgraded to 1.5.11, it also appears to be
incompatible.  They really want to run version 6 since it's the current
one, but I know Remedy tends to be a few versions behind on the JRE.

Thanks, 

Shawn Pierson 

The information in this e-mail, and any files transmitted with it, is
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Company not sending 1099: what's the remedy?

[Rabi Tripathi]

Folks,
A company I did some work for in 2006 hasn't sent me
1099 tax doc yet and looks like won't do it any time
soon. I keep getting false promises. This is a major
BMC partner that advertises regularly in ARSLIST.

What are my options? I guess I could pay for estimated
amount, but is that it?

TIA.

PS: Incidentally, this is the same company I fought
for something like 4 months for payment last year. I
got it back only after sending complaints through
registered postal mail to their CEO and CFO in London
and few other folks in Chicago...and after that went
nowheresending a really nasty email (just a tiny
notch below saying f___ you) to a whole bunch people
in the company.



 

Bored stiff? Loosen up... 
Download and play hundreds of games for free on Yahoo! Games.
http://games.yahoo.com/games/front

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Re: JDK Not Installed

[Campbell, Gavin (N-Superior)]

Check your Java home setting in your registry (run regedit from a dos
prompt).  We ran into an issue after installing 1.5.0_11 where it
overwrote the Java home path to "1" instead of C:\Program
Files\Java\jdk1.5.0_11.

HTH

-Gavin

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 9:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed

 

Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...

 

---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for
details on installing JDK.
---
 

I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again? 

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Re: Arerr 9246

[Pargeter, Christie]

Do you have a AR System User Pref record created for the account?  What
server name does it have in the Report Server field on the Advanced tab.
 
Also, your ODBC driver that the report is using...does that match the
server that is running it?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, March 08, 2007 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Arerr 9246


** 

I created a simple AR System report and I am trying to run it from the
web. I am getting this error message:
Error during processing : ARERR [9246] Cannot find report
[Ljava.lang.String;@14b2db7 of type null for form {2} on server {3}.
Please see your administrator 

I also get this same message if I click the Print Case button on a Help
Desk ticket. I have had this problem for many months and BMC support has
not provided any help at all. I just finished patching my AR and mid
tier servers to 7.01 patch 1. Interesting thing is I have a dev and prod
mid tier and ar server boxes. The only combination of servers where this
does work successfully is my dev mid tier pointing to my prod ar server.


Anyone have a clue on this one. 


Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

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OT:Sun's Bug Detail Page vs. BMC Product Defect Page

[Lucero, Michelle - IST contractor]

Hi, Y'all:

Thank you to Lisa Kemes for sending us the link to the JDK related bug
id.
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670

Am I the only one who had their tongue hanging out in absolute envy
after viewing that page?

What we would do for a BMC Remedy Product Defects page like that.  Could
someone on the web design team at BMC please take a look at the page?
(Yes, I have already submitted an enhancement request several months
ago)

Here are the things that I believe some of us have been asking for that
are included on the page.

1.  Detailed description of the bug (that 128 character cut-off summary
has got to go)
2.  Workaround (if available)
3.  Evaluation of the bug including the description of the fix
4.  Related bugs (with a link)
5.  Not just a Status, but the actual Fix
6.  The release in which the bug was/will be fixed!
7.  Repeat of 6:  "The release in which the bug was/will be Fixed!"

Awestruck,
Michelle

DISCLAIMER:  The comments above are my own and do not necessarily
reflect the opinion of anyone at Mary Kay.

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email template and carriage returns

[Steven Pataray]

I just upgraded from ARS 4.03 to ARS 6.3. I've been using asp forms to send
the email templates to my remedy email address to my HPD:HelpDesk form with
no problems, pretty simple. I'm learned from trial and error that the new
engine has the email instructions form and email template form to help
process the new template schema.

The problem I'm currently having is Carriage returns. When my email
templates gets sent I append fields together to form the Description field
formatted in an orderly matter. When I want a new line in my asp forms I
just use the vbCrLf _ to create a hard return and the continuation line. For
some reason when it gets parsed into the Email engine it doesn't know what
to do.

I read in prior posts that it will not take words like "Name:" in the fields
because it'll translate it to a keyword. But I have not read any limitations
to carriage returns or how to include it so the engine will like it. Does
anyone have any experience with this?

I just noticed that my Description field is unlimited (0 input length).
Could that be some sort of reason? It's only affecting the Description
field.

Thanks
Steve
-
ARS 6.3
HelpDesk 6.3
Oracle 10gR1 on separate clustered database server
Windows server 2003

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Re: JDK version compatibility for the Mid-Tier

[L. J. Head]

In a separate thread regarding this subject just today it was pointed out
that Java has a bug in the 11 install
 
 
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670
 
I corrected my registry and was able to install successfully with 1.5.0_11

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Thursday, March 08, 2007 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
David,
 
I would like you to know that MT 7.01 will not install without modifications
on Jave 1.5.11.  I have heard from support that certain war files have to be
replaced to make MT 7.01 install with this version.  If you try and install
MT 7.01 with Java 1.5.11 you receive an error which states that the
installer can not find a compatible Java JDK.
 
This occured will installing MT 7.01 on a Windows 2000 server.
 
Thanks
 

Kelly Gatewood 


 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, March 07, 2007 20:14
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
6.3 supports Java 1.4.2x.
7.0.x supports Java 1.4.2x and 1.5x (5.0x).
No current version supports Java 6.0, though it's currently planned for the
next release of AR System.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, March 07, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: JDK version compatibility for the Mid-Tier


** 

Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0 for
the versions of the JDK that can run on the mid-tier?  Since BMC's site is
down I'm unable to verify that the updates our server team have installed
are compatible with the Mid-Tier.

They gave us Java 6 (1.6.0 I believe), which seems to be incompatible with
Remedy, and when I downgraded to 1.5.11, it also appears to be incompatible.
They really want to run version 6 since it's the current one, but I know
Remedy tends to be a few versions behind on the JRE.

Thanks, 

Shawn Pierson 

The information in this e-mail, and any files transmitted with it, is
intended for the exclusive use of the recipient(s) to which it is addressed
and may contain confidential, proprietary or privileged information. If you
are not an intended recipient, you have received this transmission in error
and any use, review, dissemination, distribution, printing or copying of
this information is strictly prohibited. If you have received this e-mail in
error, please notify the sender immediately of the erroneous transmission by
reply e-mail, immediately delete this e-mail and all electronic copies of it
from your system and destroy any hard copies of it that you may have made.
Thank you.

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Re: Navigation Fields

[Roger Justice]

I know this is a stupid question however have you flushed your mid-tier cache 
since you created the new navigation menu. Mine works fine.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 1:34 PM
Subject: Navigation Fields


** 
Hi All
I am having this problem, maybe someone can shed some light on it.
I have a regular form with 3 views The  two extra views are for ease of data 
entry.
I have a Horizontal Navigation field on this form, and it is visible with 
Public permissions on all 3 views.
Initially the Admin view is used when the form opens and this opens as a dialog 
box from another form. the user can then press a button on the Horizontal Nav 
field to open a dialog to open a window with one of the other views.
Ok, in the WUT  everything works fine, but in Mid-tier on the other two views, 
the Nav field does not appear. I thought maybe there was a problem with the 
field so I deleted the field and re-created it, no success, no matter how I 
open the form, in dialog form, in Submit form, in Query form, the Navigation 
field does not show. I put in another nav field just to test, shows up fine on 
the WUT, but not on the web.
If any one can help, I would appreciate it very much
 
The Env
ARS Server Admin and WUT 7.0.01 patch 1
SQL 2500
Windows NT 5
Mid-tier v 7
 
Thanks
Shafqat



Shafqat Ayaz


"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 



TV dinner still cooling?
Check out "Tonight's Picks" on Yahoo! TV. __20060125___This 
posting was submitted with HTML in it___ 

AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

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Re: On LDAP search, "ARERR 100, Entry ID Parameter is Empty "

[Grooms, Frederick W]

It looks like your settings might be off...   What do you have defined
as the Vendor field name for field 1 in your ARDBC Vendor form?
Whatever vendor field that is has null values for specific users. That
will cause the error 100 for those users.   

I also notice the following (lines broken out for email readability.   
   
 
 
 
 
 
   ldap_simple_bind("null", hidden)   
   
 
 
 
 
 
   CLDAPSearch::Execute - ldap_search("o=my company", 2,
"(&(objectclass=inetOrgPerson)(cn=*tr*))")   
   
 
 
 
 
 
   CLDAPSearch::Execute - ldap_search(page size = 1)   
   
 
 
 
 
 
   Info: CLDAPSearch::Execute - ldap_search() control not found
(ldaperr 93)   

In the 2nd line you have a space on the organization parameter and I
think that is causing the error in line 4.  Check your AREA LDAP
Configuration form (probably the User Base field).  I don't believe a
space in the organization is allowed (and in another part of the log you
have mycompany with no spaces).

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Thursday, March 08, 2007 12:48 PM
To: arslist@ARSLIST.ORG
Subject: On LDAP search, "ARERR 100, Entry ID Parameter is Empty "

Hi folks,
On searching on a vendor form baesd on ARDBC ldap, if the result is a
few records it works fine, but if there are more than a few matches,
"ARERR 100, Entry ID Parameter is Empty" shows up, and no results are
shown.

On doing the same search through a browser, it's a hit and miss and
sometimes "ARERR 100" and sometimes "ARERR 9351, Unable to set up data
connection, which is preventing the application from working correclty"
appears.

If there is only one or a few matches, it always works both on Rem User
and browser.

Here's plugin log during error (note the errors around 20, 30 lines
down; then it does retrieve a large number of results, but before
completing, "-GLEWF" API says "Fail" without explanation):

< /* Thu Mar 08 2007
11:53:41.0414 */Plug-In Trace Log -- ON
  
Entering ARPluginEvent (1)
  
Entering UpdateConfiguration(0)
  
LoadSysConfigFile
  
Configuration File
/apps/remedy/ar//conf/ar.conf
  
Host Name  ldap1.mycompany.com
  
Port Number389
  
Using SSL  0
  
User DN
  
Certificate DB 
  
Page Size  1
  
Time Format0
  
Plugin IO Timeout  60
  
Network Connect Timeout55
  
Base DN
  
Leaving  UpdateConfiguration
  
Leaving  ARPluginEvent
  
AREADeleteConfStruct
  
AREALoadSysConfigFile
  
Configuration File
/apps/remedy/ar//conf/ar.conf
  
Host Name  ldap1.mycompany.com
  
Port Number389
  
User DN
  
Using SSL  0
  
Certificate DB .
  
User Base Name o=my company
  
User Filteruid=$\USER$
  
Group Base Name
  
Group Membership   0
  
Group Filter   
  
Group Default  
  
License Mask Attribute 0
  
License Mask Default   0
  
Write License Attribute
  
Write License Default  0
  
FTS License Attribute  
  
FTS License Default0
  
Res License Attribute  
  
Res License Default0
  
App License Attribute  
  
App License Default
  
Email Address Attribute
  
Email Address Default  
  
Roles Attribute
  
Roles Default  
  
Notif Mech Attribute   
  
Notif Mech Default 3
  
IO timeout 30
  
Connect timeout25
  
Chase LDAP Referral0
 +NS   
AREANeedToSyncCallback  
 -NS   
  OK -- 0
 +GLEWF
ARDBCGetListEntryWithFields  -- vendor
ARSYS.ARDBC.LDAP table
ldap://ldap1.mycompany.com/o=mycompany??sub?(objectclass=inetOrgPerson)
 
 Entering ARDBCGetListEntryWithFields  
 ldap_init("ldap1.mycompany.com", 389)  
 timeout previously: -1
 
 timeout used: 55000
 
 ldap_simple_bind("null", hidden)  
 CLDAPSearch::Execute - ldap_search("o=my company", 2,
"(&(objectclass=inetOrgPerson)(cn=*tr*))")
 
 CLDAPSearch::Execute - ldap_search(page size =
1)
 
 Info: CLDAPSearch::Execute - ldap_search() control not found
(ldaperr 93)  
 CLDAPSearch::Execute - No more pages  
 CLDAPSearch::Execute - ldap_search returned
441 entries
 
 CLDAPSearch::FillFieldValueList - attribut

Re: Loading Patch 21

[Rebecca Hammond]

Katherine,

I had problems with the Patch 20 Mid-Tier, myself, when I tried to update by
just replacing the files manually.  Is it possible for you to run the update
by using the installer?  Once I did that, my problems went away...

HTH!

-Rebecca Hammond

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Thursday, March 08, 2007 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Loading Patch 21

** 
Hi
 
Just got finished loading patch 21.  We are running
 
 
ARS 6.3 patch 21
solaris 9
Oracle 10g as our database.  
 
 
We are having a problem with our MID-Tier.  It looks like it will start
working, because you can login but then when your page comes up you get a
syntex error.  I am thinking it is a java issue.  With the new patch 21 it
states that wants you to use any patch above 1.4.2.13.
 
Anyone seen this

-- 
Katherine 
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Re: Loading Patch 21

[Carey Matthew Black]

Katherine,

What error do you get?

We had issues installing patch 20 and patch21. (Still working with
Tech support about the issues.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 3/8/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:

**
Hi

Just got finished loading patch 21.  We are running


ARS 6.3 patch 21
solaris 9
Oracle 10g as our database.


We are having a problem with our MID-Tier.  It looks like it will start
working, because you can login but then when your page comes up you get a
syntex error.  I am thinking it is a java issue.  With the new patch 21 it
states that wants you to use any patch above 1.4.2.13.

Anyone seen this

--
Katherine


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Re: OT: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

[patrick zandi]

I see you are not jumping on that one. right away...

On 3/8/07, Axton <[EMAIL PROTECTED]> wrote:


Patrick:

What is the permissions issue?

Axton

On 3/7/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> I have found many issues with both Patch 20 and 21 -- I believe the
> installer is not accepting the Values given it.. I have argued the
point..
> but no one seems to be listening.. which is fine.. They are on their own
> (BMC).  With that said..
> Here is what I think your problem is ..
> #1 the install script Does not use the Supplied Variable for JAVA path.
>Fix: modify the .emaild.sh script so it knows where the JAVA path is.
> #2 the install script does not use the Supplied Variable for
Installation
> path.
>   Fix: modify the .emaild.sh script again so it know where it installed
> itself.
> #3 the install script does not use the supplied Application Password.
>   Fix: Go to the Admintool (you will need to do this) and put in the
> application password in the server.
>   The server did not use the variable and put it in the ar.conf
> file.
>  Once that is accomplished, open the ar.conf and copy the
password
> into the EmailDaemon.properties  file.
>  Under the option:
> com.remedy.arsys.emaildaemon.remedy.Authentication=
>  Plopp in the String, it will with VI Wrap and you will loose
part
> of it.. this is OK,
>  Just go to the end of the line,  press a for append.. and copy
and
> paste the rest into the line.
>  Escape.. Then delete the residual.
> #5 ./emaild.sh stop
> ./emaild.sh start &
>
> Voila.. as long as your AREmail config's are correct.. This works for
me..
>
> Have fun...
>
>
> I am having TOTALLY different issue:::
> Permissions from previous ARS 5.12 server will not migrate to the ARS
6.3
> P18 / P20 / P21 at all.
> I have a ticket, and they have been actively working this for more than
a
> week.. and it looks like I am not going to make the migration it at this
> point..
>
> Oh well..
>
>
> On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote:
> > Hi All,
> >
> > I installed patch 6.03 / 21 and am getting the following error now
when I
> > run the email engine. I am using a Solaris server and have the same
java
> > path that I was using for Patch 18.  I have set the java path in the
> > emaild.sh script and have it set to the remedy/lib directory.
> >
> >
> 
> > emaild.sh
> >
> >
>
CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j
> > ar
> >
> 
> > ERROR:
> >
> > java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path
> >at
> java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517)
> >at java.lang.Runtime.loadLibrary0(Runtime.java:788)
> >at java.lang.System.loadLibrary (System.java:834)
> >at
> com.remedy.arsys.util.ARUtilEgcp.(ARUtilEgcp.java:7)
> >at
> >
> com.remedy.arsys.emaildaemon.MonitorModule.checkServer(
MonitorModule.java:238)
> >at
> > com.remedy.arsys.emaildaemon.MonitorModule.doWork
> (MonitorModule.java:96)
> >at
> com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
> >at java.lang.Thread.run(Thread.java:534)
> >
> >
> > Regards,
> >
> > Jackson
> >
> >
> _
> > With tax season right around the corner, make sure to follow these few
> > simple tips.
> >
>
http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTips.aspx?icid=HMFebtagline
> >
> >
>
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> the Answers Are"
> >
>
>
>
> --
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> was submitted with HTML in it___


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--
Patrick Zandi

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Are"

Report Creator form keeps erroring

[Opela, Gary L Contr OC-ALC/ITMA]

Win2kServer/MSSQL2k/ARS6.3nopatch

 

Okay, so here's the problem. Whenever I try to run a search in my 6.3
user tool against the form called 'Report Creator' I keep getting the
following error:

 

ARERR [8939] The AR System Plug-In server is not responding.  Cannot
connect to the system at this time.  Contact your AR System
Administrator for assistance. : RPC: Timed out

 

We have the following line in armonitor.cfg:

 

"\arplugin.exe" -i " " -m

 

We have the following line in ar.cfg:

 

Plugin: reportplugin.dll

 

However, whenever we go into task manager, there is no arplugin.exe
started. We open a shell window to start it manually by copy/pasting the
line above, and then it shows up in the task manager, but the search
still does not run.

 

I've never had to set up the report form before, so I'm rusty at it.
Additionally, the documentation has been less than helpful. If anyone
could tell me what I'm obviously doing wrong, or could at least point me
to what part of the documentation explains setting up your server to run
report forms, that would be real nice.

 

Thanks


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On LDAP search, "ARERR 100, Entry ID Parameter is Empty"

[Rabi Tripathi]

Guys/gals, pardon me if this ends up being a duplicate
post, but I haven't received confirmation of previous
post, so assuming it was lost. Second time this
happened recently. Anybody else losing their posts?

Anyway, my real issue from the lost post is below.


Hi folks, On searching on a vendor form baesd on ARDBC
ldap, if the result is a few records it works fine,
but if there are more than a few matches, "ARERR 100,
Entry ID Parameter is Empty" shows up, and no results
are shown.  

On doing the same search through a browser, it's a hit
and miss and sometimes "ARERR 100" and sometimes
"ARERR 9351, Unable to set up data connection, which
is preventing the application from working correclty"
appears.  

If there is only one or a few matches, it always works
both on Rem User and browser.  I tinkered with every
kind of ARS timeout setting in ar.conf known to
mankind, with no luck.

Here's plugin log during error (note the errors around
20, 30 lines down; then it does retrieve a large
number of results, but before completing, "-GLEWF" API
says "Fail" without explanation): 

 /* Thu Mar 08 2007
11:53:41.0414 */Plug-In Trace Log -- ON 
 
Entering ARPluginEvent (1) 
 
Entering UpdateConfiguration(0) 
 
LoadSysConfigFile 
 
Configuration File
/apps/remedy/ar//conf/ar.conf 
 
Host Name 
ldap1.mycompany.com 
 
Port Number389 
 
Using SSL  0 
 
User DN 
 
Certificate DB  
 
Page Size  1 
 
Time Format0 
 
Plugin IO Timeout  60 
 
Network Connect Timeout55 
 
Base DN 
 
Leaving  UpdateConfiguration 
 
Leaving  ARPluginEvent 
 
AREADeleteConfStruct 
 
AREALoadSysConfigFile 
 
Configuration File
/apps/remedy/ar//conf/ar.conf 
 
Host Name 
ldap1.mycompany.com 
 
Port Number389 
 
User DN 
 
Using SSL  0 
 
Certificate DB . 
 
User Base Name o=my company 
 
User Filteruid=$\USER$ 
 
Group Base Name 
 
Group Membership   0 
 
Group Filter
 
Group Default   
 
License Mask Attribute 0 
 
License Mask Default   0 
 
Write License Attribute 
 
Write License Default  0 
 
FTS License Attribute   
 
FTS License Default0 
 
Res License Attribute   
 
Res License Default0 
 
App License Attribute   
 
App License Default 
 
Email Address Attribute 
 
Email Address Default   
 
Roles Attribute 
 
Roles Default   
 
Notif Mech Attribute
 
Notif Mech Default 3 
 
IO timeout 30 
 
Connect timeout25 
 
Chase LDAP Referral0 
 +NS   
AREANeedToSyncCallback   
 -NS   
  OK -- 0 
 +GLEWF
ARDBCGetListEntryWithFields  -- vendor
ARSYS.ARDBC.LDAP table
ldap://ldap1.mycompany.com/o=mycompany??sub?(objectclass=inetOrgPerson)


 Entering
ARDBCGetListEntryWithFields 


ldap_init("ldap1.mycompany.com", 389) 

 timeout previously: -1 

 timeout used: 55000 

 ldap_simple_bind("null",
hidden) 

 CLDAPSearch::Execute -
ldap_search("o=my company", 2,
"(&(objectclass=inetOrgPerson)(cn=*tr*))") 

 CLDAPSearch::Execute -
ldap_search(page size = 1) 

 Info: CLDAPSearch::Execute -
ldap_search() control not found (ldaperr 93) 

 CLDAPSearch::Execute - No
more pages 

 CLDAPSearch::Execute -
ldap_search returned 441 entries 


CLDAPSearch::FillFieldValueList -  attribute=uid,
value=tbacon ... 
... 
... 
... 
... 
... 
... 
... 
... 


CLDAPSearch::FillFieldValueList -  attribute=cn,
value=Tracie Bacon Pager 

 Leaving 
ARDBCGetListEntryWithFields 
 -GLEWF   
 FAIL 
 +RT   
ARDBCRollbackTransaction -- vendor
ARSYS.ARDBC.LDAP 
 -RT  
   OK 
 +NS   
AREANeedToSyncCallback   
 -NS   
  OK -- 0 
 +NS   
AREANeedToSyncCallback   
 -NS   
  OK -- 0 
 +NS   
AREANeedToSyncCallback   
 -NS   
  OK -- 0 
 +NS   
AREANeedToSyncCallback   
 -NS   
  OK -- 0 
 
/* Thu Mar 08 2007 11:54:00.6621 */Plug-In Trace Log
-- OFF 
  

What is this beast am I looking at? I can't find its
head or tail.  Thank

Re: JDK version compatibility for the Mid-Tier

[Easter, David]

Haven't heard anything about the BMC war files needing to be replaced.
I have heard this issue:
The following bug in Java (regression in update 11 from update 10) can
cause problems when installing the Mid-tier 7.0.1

http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670
 

The work around is simply to update the home path to point to the right
folder after installing the JDK version and then the mid-tier installer
should work fine.

Which has been discussed on this list...
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Thursday, March 08, 2007 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
David,
 
I would like you to know that MT 7.01 will not install without
modifications on Jave 1.5.11.  I have heard from support that certain
war files have to be replaced to make MT 7.01 install with this version.
If you try and install MT 7.01 with Java 1.5.11 you receive an error
which states that the installer can not find a compatible Java JDK.
 
This occured will installing MT 7.01 on a Windows 2000 server.
 
Thanks
 

Kelly Gatewood 


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, March 07, 2007 20:14
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
6.3 supports Java 1.4.2x.
7.0.x supports Java 1.4.2x and 1.5x (5.0x).
No current version supports Java 6.0, though it's currently planned for
the next release of AR System.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, March 07, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: JDK version compatibility for the Mid-Tier


** 

Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0
for the versions of the JDK that can run on the mid-tier?  Since BMC's
site is down I'm unable to verify that the updates our server team have
installed are compatible with the Mid-Tier.

They gave us Java 6 (1.6.0 I believe), which seems to be incompatible
with Remedy, and when I downgraded to 1.5.11, it also appears to be
incompatible.  They really want to run version 6 since it's the current
one, but I know Remedy tends to be a few versions behind on the JRE.

Thanks, 

Shawn Pierson 

The information in this e-mail, and any files transmitted with it, is
intended for the exclusive use of the recipient(s) to which it is
addressed and may contain confidential, proprietary or privileged
information. If you are not an intended recipient, you have received
this transmission in error and any use, review, dissemination,
distribution, printing or copying of this information is strictly
prohibited. If you have received this e-mail in error, please notify the
sender immediately of the erroneous transmission by reply e-mail,
immediately delete this e-mail and all electronic copies of it from your
system and destroy any hard copies of it that you may have made. Thank
you.

__20060125___This posting was submitted with HTML in
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Re: Automatically Tab - Can We Do It?

[Roger Justice]

The easiest way is to have the user press enter after entering the number that 
you can drive an Active link with that would set the focus on the next field. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 12:17 PM
Subject: Automatically Tab - Can We Do It?


I would like to create three fields (for a phone number).  One would be
the Area Code, then Exchange then Extension.  I would LOVE it if it
would automatically tab over to the next field, when they are finished
with the first one.  So if the customer were to enter "717" in the first
field (area code), it would automatically tab over to the Exchange field
and so on

Is this possible?

Lisa

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Arerr 9246

[Sokol, Brian]

I created a simple AR System report and I am trying to run it from the
web. I am getting this error message: 
Error during processing : ARERR [9246] Cannot find report
[Ljava.lang.String;@14b2db7 of type null for form {2} on server {3}. 
Please see your administrator

I also get this same message if I click the Print Case button on a Help
Desk ticket. I have had this problem for many months and BMC support has
not provided any help at all. I just finished patching my AR and mid
tier servers to 7.01 patch 1. Interesting thing is I have a dev and prod
mid tier and ar server boxes. The only combination of servers where this
does work successfully is my dev mid tier pointing to my prod ar server.


Anyone have a clue on this one.


Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: Loading Patch 21

[Kemes, Lisa]

What is the exact error and what version of Mid Tier are you using?
 
lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Thursday, March 08, 2007 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Loading Patch 21


** 
Hi
 
Just got finished loading patch 21.  We are running
 
 
ARS 6.3 patch 21
solaris 9
Oracle 10g as our database.  
 
 
We are having a problem with our MID-Tier.  It looks like it will start
working, because you can login but then when your page comes up you get
a syntex error.  I am thinking it is a java issue.  With the new patch
21 it states that wants you to use any patch above 1.4.2.13.
 
Anyone seen this

-- 
Katherine 
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Re: JDK version compatibility for the Mid-Tier

[Kemes, Lisa]

What's weird is that it still works right?  Besides getting this error
message, does anyone know if there any other problems with using Java
1.5.11 with Mid Tier 7.0.1?   I was still able to install it and use it
without any problems

We installed Mid Tier 7.0.1 Patch 001 on Windows Server 2003.
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Thursday, March 08, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
David,
 
I would like you to know that MT 7.01 will not install without
modifications on Jave 1.5.11.  I have heard from support that certain
war files have to be replaced to make MT 7.01 install with this version.
If you try and install MT 7.01 with Java 1.5.11 you receive an error
which states that the installer can not find a compatible Java JDK.
 
This occured will installing MT 7.01 on a Windows 2000 server.
 
Thanks
 

Kelly Gatewood 


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, March 07, 2007 20:14
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
6.3 supports Java 1.4.2x.
7.0.x supports Java 1.4.2x and 1.5x (5.0x).
No current version supports Java 6.0, though it's currently planned for
the next release of AR System.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, March 07, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: JDK version compatibility for the Mid-Tier


** 

Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0
for the versions of the JDK that can run on the mid-tier?  Since BMC's
site is down I'm unable to verify that the updates our server team have
installed are compatible with the Mid-Tier.

They gave us Java 6 (1.6.0 I believe), which seems to be incompatible
with Remedy, and when I downgraded to 1.5.11, it also appears to be
incompatible.  They really want to run version 6 since it's the current
one, but I know Remedy tends to be a few versions behind on the JRE.

Thanks, 

Shawn Pierson 

The information in this e-mail, and any files transmitted with it, is
intended for the exclusive use of the recipient(s) to which it is
addressed and may contain confidential, proprietary or privileged
information. If you are not an intended recipient, you have received
this transmission in error and any use, review, dissemination,
distribution, printing or copying of this information is strictly
prohibited. If you have received this e-mail in error, please notify the
sender immediately of the erroneous transmission by reply e-mail,
immediately delete this e-mail and all electronic copies of it from your
system and destroy any hard copies of it that you may have made. Thank
you.

__20060125___This posting was submitted with HTML in
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HTML in it___ __20060125___This posting was
submitted with HTML in it___ 

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Data Replication (UNCLASSIFIED)

[Frank, Gordon M Mr NISO/Lockheed Martin]

Classification:  UNCLASSIFIED 
Caveats: NONE

What vehicles are currently utilized for Data Replication on most Remedy
Systems? How does everyone do mirroring of Remedy data and objects?

We are a Unix/Oracle shop.

Thanks up front,
Gordon M. Frank
Lockheed Martin 
Classification:  UNCLASSIFIED 
Caveats: NONE

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DST:: New Thought

[patrick zandi]

Here is a question::
You have a server that is ARS 5.12 on a solaris box.
Now we know it is going to be off by 1 hour until the DST Was suppose to
be..
ok fine..
Why not just change the time on the Server to 1 hour ahead, at 2:am and
disconnected the Network Timer ..
Would this not work ?

--
Patrick Zandi

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Re: JDK Not Installed

[Alan Abrams]

I've had the same problem.  I don't think the update 11 version is
"compatible" with mid tier.  I've installed using update 8 and had no
problems.

On 3/8/07, L. J. Head <[EMAIL PROTECTED]> wrote:


** Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...

---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for details on
installing JDK.
---

I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again?
__20060125___This posting was submitted with HTML in
it___





--
Alan Abrams

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Re: JDK Not Installed

[Reiser, John J]

L.J.
I got this from BMC Remedy support:
The root cause of the problem was due to Java 1.5.0_11 installer not
setting the correct values in the following registry keys correctly

HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5\JavaHome

HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development
Kit\1.5.0_11\JavaHome

The correct values should indicates the path to the JDK installed
directory, eg: c:\Program Files\Java\jdk1.5.0_11

Seemed to work for me.

 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for
details on installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again? 
__20060125___This posting was submitted with HTML in
it___ 

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Re: JDK Not Installed

[Pierson, Shawn]

I couldn't get that version to work, but 1.4.2 u13, which is also DST
compatible, works like a charm.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


**
Ok...here is a slam dunk for someone...I'm reinstalling Midtier
6.3 P20 on a dev box (Win2k3) and I'm getting this message...

---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required
for this product to work properly.  See the installation documentation
for details on installing JDK.
---

I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again?
__20060125___This posting was submitted with
HTML in it___


The information in this e-mail, and any files transmitted with it, is intended 
for the exclusive use of the recipient(s) to which it is addressed and may 
contain confidential, proprietary or privileged information.  If you are not an 
intended recipient, you have received this transmission in error and any use, 
review, dissemination, distribution, printing or copying of this information is 
strictly prohibited.  If you have received this e-mail in error, please notify 
the sender immediately of the erroneous transmission by reply e-mail, 
immediately delete this e-mail and all electronic copies of it from your system 
and destroy any hard copies of it that you may have made. Thank you.

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Re: JDK Not Installed

[Davin Lindner-Green]

Thats probably the Sun JDK 1.5.0_11 Registry Key bug. In Regedit check 
HKLM/Software/JavaSoft/Java Development Kit/1.5/JavaHome. It should have the 
path to the JDK, but you will probably see the number "1" there instead. 
Workaround is to edit that key.
 
I'm pretty sure this has been documented by Sun as a bug and I presume it will 
be fixed in the next JDK patch.
 
HTH,
Davin
 
Remedy Consultant, RAC
Rapid Technologies Inc. www.raptek.com



From: Action Request System discussion list(ARSList) on behalf of L. J. Head
Sent: Thu 3/8/2007 9:51 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20 on a 
dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this 
product to work properly.  See the installation documentation for details on 
installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing issuewhich dll 
needs to be in the path for this to work again? 
__20060125___This posting was submitted with HTML in it___ 

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Re: JDK Not Installed

[Grooms, Frederick W]

Add the java bin directory to your path
 
I have heard some people say they could use the 1.5 with MidTier 6.3 but
others say you have to use the 1.4.2_13.   I personally use 1.4.2_13.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for
details on installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again? 
 
 

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On LDAP search, "ARERR 100, Entry ID Parameter is Empty "

[Rabi Tripathi]

Hi folks,
On searching on a vendor form baesd on ARDBC ldap, if
the result is a few records it works fine, but if
there are more than a few matches, "ARERR 100, Entry
ID Parameter is Empty" shows up, and no results are
shown.

On doing the same search through a browser, it's a hit
and miss and sometimes "ARERR 100" and sometimes
"ARERR 9351, Unable to set up data connection, which
is preventing the application from working correclty"
appears.

If there is only one or a few matches, it always works
both on Rem User and browser.

Here's plugin log during error (note the errors around
20, 30 lines down; then it does retrieve a large
number of results, but before completing, "-GLEWF" API
says "Fail" without explanation):

< /* Thu Mar 08 2007
11:53:41.0414 */Plug-In Trace Log -- ON
  
Entering ARPluginEvent (1)
  
Entering UpdateConfiguration(0)
  
LoadSysConfigFile
  
Configuration File
/apps/remedy/ar//conf/ar.conf
  
Host Name  ldap1.mycompany.com
  
Port Number389
  
Using SSL  0
  
User DN
  
Certificate DB 
  
Page Size  1
  
Time Format0
  
Plugin IO Timeout  60
  
Network Connect Timeout55
  
Base DN
  
Leaving  UpdateConfiguration
  
Leaving  ARPluginEvent
  
AREADeleteConfStruct
  
AREALoadSysConfigFile
  
Configuration File
/apps/remedy/ar//conf/ar.conf
  
Host Name  ldap1.mycompany.com
  
Port Number389
  
User DN
  
Using SSL  0
  
Certificate DB .
  
User Base Name o=my company
  
User Filteruid=$\USER$
  
Group Base Name
  
Group Membership   0
  
Group Filter   
  
Group Default  
  
License Mask Attribute 0
  
License Mask Default   0
  
Write License Attribute
  
Write License Default  0
  
FTS License Attribute  
  
FTS License Default0
  
Res License Attribute  
  
Res License Default0
  
App License Attribute  
  
App License Default
  
Email Address Attribute
  
Email Address Default  
  
Roles Attribute
  
Roles Default  
  
Notif Mech Attribute   
  
Notif Mech Default 3
  
IO timeout 30
  
Connect timeout25
  
Chase LDAP Referral0
 +NS   
AREANeedToSyncCallback  
 -NS   
  OK -- 0
 +GLEWF
ARDBCGetListEntryWithFields  -- vendor
ARSYS.ARDBC.LDAP table
ldap://ldap1.mycompany.com/o=mycompany??sub?(objectclass=inetOrgPerson)
 
 Entering ARDBCGetListEntryWithFields
 
 ldap_init("ldap1.mycompany.com", 389)
 
 timeout previously: -1
 
 timeout used: 55000
 
 ldap_simple_bind("null", hidden)
 
 CLDAPSearch::Execute - ldap_search("o=my
company", 2,
"(&(objectclass=inetOrgPerson)(cn=*tr*))")
 
 CLDAPSearch::Execute - ldap_search(page size =
1)
 
 Info: CLDAPSearch::Execute - ldap_search()
control not found (ldaperr 93)
 
 CLDAPSearch::Execute - No more pages
 
 CLDAPSearch::Execute - ldap_search returned
441 entries
 
 CLDAPSearch::FillFieldValueList - 
attribute=uid, value=tbacon
...
...
...
...
...
...
...
...
...
 
 CLDAPSearch::FillFieldValueList - 
attribute=cn, value=Tracie Bacon Pager
 
 Leaving  ARDBCGetListEntryWithFields
 -GLEWF   
 FAIL
 +RT   
ARDBCRollbackTransaction -- vendor
ARSYS.ARDBC.LDAP
 -RT  
   OK
 +NS   
AREANeedToSyncCallback  
 -NS   
  OK -- 0
 +NS   
AREANeedToSyncCallback  
 -NS   
  OK -- 0
 +NS   
AREANeedToSyncCallback  
 -NS   
  OK -- 0
 +NS   
AREANeedToSyncCallback  
 -NS   
  OK -- 0
 /* Thu Mar 08 2007
11:54:00.6621 */Plug-In Trace Log -- OFF


What is this beast am I looking at? I can't find its
head or tail.

Thanks in advance.


 

Bored stiff? Loosen up... 
Download and play hundreds of games for free on Yahoo! Games.
http://games.yahoo.com/games/front

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Re: JDK Not Installed

[Kemes, Lisa]

One more thing, this happened when installing Midtier 7.0.1 Patch 001
for us.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for
details on installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again? 
__20060125___This posting was submitted with HTML in
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Re: MID-TIER Patch 21 problem! (U)

[Olga Kushpit]

I'm looking for a Remedy developer. It's a contract opportunity in
Princeton, NJ. Can someone recommend anyone?

Olga Kushpit
Technical Recruiter
Email: [EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Thursday, March 08, 2007 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

UNCLASSIFIED

I added Run Process SET-CHANGE-FLAG 0 first, running it on the same AL
as my PERFORM-ACTION-EXIT-APP Run Process but running it first. 
Problem corrected - thanks all!

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)


Nope I have a ticket open on this right now.
I did lower my web timeout to 15 minutes and that helped out some.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, March 08, 2007 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

Does this Active link Run process though prevent the Floating license
token from being taken by a user who simply accesses the Support or
Management Console?

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management 860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

I added this line Run Process with this line SET-CHANGE-FLAG 0 to the
RR:RHR-Logout AL, just put it before the PERFORM-ACTION-EXIT-APP Run
Process.

Joe came up with this not so give him the credit.


Also on my dev box I have set the disable change flag on all fields and
still no luck but I have not given up yet.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, March 07, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Importance: High

UNCLASSIFIED

Same message (as previous writers) after applying Patch 21 to Mid-Tier. 

Previous patch level - 17
Windows 2003
IIS
Interent Explorer on an XP workstation

The user is prompted with,
"Your changes have not been saved or sent.  Do you really want to close
the window?"  
The go-ahead is "Yes" or "No"

Anyone with fix info - it would be greatly appreciated.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Tuesday, March 06, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!


** 

I am having the same problem.  I am on patch 20 though.  I did notice
that I only get the error when I login to the midtier using IE.  If I
use firefox, I don't get the error

 

Thanks,

Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

We also have the same problem and we jumped from 6.03 P16 to P21.

 

Chris Pickering

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

** 

I did check and I'm even checking one more time.

But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/

 

 

Dan Caissie

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

Are you super duper sure you do not have a hidden field that is
populating with some data.  If so, you will need to check the "Disable
Change Flag" checkbox on the field.

 

I'm sure this is not the problem, but just checking.

 

Lisa

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!

** 

Ok Control we do have a problem here :-(

 

When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Ma

Navigation Fields

[Shafqat Ayaz]

Hi All
  I am having this problem, maybe someone can shed some light on it.
  I have a regular form with 3 views The  two extra views are for ease of data 
entry.
  I have a Horizontal Navigation field on this form, and it is visible with 
Public permissions on all 3 views.
  Initially the Admin view is used when the form opens and this opens as a 
dialog box from another form. the user can then press a button on the 
Horizontal Nav field to open a dialog to open a window with one of the other 
views.
  Ok, in the WUT  everything works fine, but in Mid-tier on the other two 
views, the Nav field does not appear. I thought maybe there was a problem with 
the field so I deleted the field and re-created it, no success, no matter how I 
open the form, in dialog form, in Submit form, in Query form, the Navigation 
field does not show. I put in another nav field just to test, shows up fine on 
the WUT, but not on the web.
  If any one can help, I would appreciate it very much
   
  The Env
  ARS Server Admin and WUT 7.0.01 patch 1
  SQL 2500
  Windows NT 5
  Mid-tier v 7
   
  Thanks
  Shafqat


Shafqat Ayaz

  "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 







 
-
TV dinner still cooling?
Check out "Tonight's Picks" on Yahoo! TV.

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JDK Not Installed

[Kemes, Lisa]

They also said:

If you want, you can attempt a clean install with JDK 1.5.0_10



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for
details on installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again? 
__20060125___This posting was submitted with HTML in
it___ 

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JDK Not Installed

[Kemes, Lisa]

I had the same problem and put in a ticket with BMC, and this is what I
got back:
 
We tracked down why the mid-tier is not finding JDK and it's a Sun's
bug:

http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6520670
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, March 08, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: JDK Not Installed


** 
Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20
on a dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for
details on installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing
issuewhich dll needs to be in the path for this to work again? 
__20060125___This posting was submitted with HTML in
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Random Question of the Day(RQOD): "AR System User Central File" ('FileType' = "ARReport") converter to Report form?

[Carey Matthew Black]

All,

I have been waiting for BMC to do something that would provide
existing users a way to "convert" their existing User Tool Reports
into the forms that the Mid-tier uses for reports. ( If they have
supplied a standard way to do this, then I did not get the memo. )

They way I see it:
The easy part is the attachments in these two forms.
The hard part is the required fields in the Report form that are not
part of the "AR System User Central File" form.


I was thinking about building a form (display only) that would let the
user "map" and (supply the extra data values) their "AR System User
Central File" ('FileType' = "ARReport") records into new records
created in the Report form. However, before I go off and try to do
that, I wanted to ask if anyone else has already done such a converter
or if I missed the memo for how users were intended to move their
reports into the "brave new web world"?(other than by recreating them
manually)

Any comments?
Any application(s) to share? :)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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Re: Is this a bug??

[Tim Widowfield]

I remember doing something similar way back in the 3.2 days.  I had decided to 
put an apostrophe in a field database name.  I regretted doing it almost 
immediately.  

I would recommend using (USD) instead of ($), because inserting any character 
that Remedy considers "special" into a field name or label is bound to cause 
headaches down the road.

 

--Tim 



- Original Message 

From: Shafqat Ayaz <[EMAIL PROTECTED]>

To: arslist@ARSLIST.ORG

Sent: Thursday, March 8, 2007 10:41:02 AM

Subject: [ARSLIST] Is this a bug??



** Hi All

  Seen some curious behaviour in the Admin Tool on V7.0.01

  If I create a field and name it for example Amount Spent($)

  If I create workflow using this field, especially Push Fields the admin tool 
automatically converts the field name to $Amount Spent($$)$ !!

  even if I change the name of the field to Amount Spent($), as soon as I save 
it, the name changes, thus all actions fail, because it never finds a field 
with that name

  Has anyone else seen this behaviour??

   

  ARS Server and Admin Tool 7.0.01 Patch 1

  SQL 2005

  Windows NT 5.2 ( as reported by the Admin Tool)

   

  Kind Regards

   

  Shafqat







Shafqat Ayaz



  "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 













   

Food fight? Enjoy some healthy debate

in the Yahoo! Answers Food & Drink Q&A. __20060125___This 
posting was submitted with HTML in it___








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Re: JDK version compatibility for the Mid-Tier

[Gatewood Kelly]

David,
 
I would like you to know that MT 7.01 will not install without
modifications on Jave 1.5.11.  I have heard from support that certain
war files have to be replaced to make MT 7.01 install with this version.
If you try and install MT 7.01 with Java 1.5.11 you receive an error
which states that the installer can not find a compatible Java JDK.
 
This occured will installing MT 7.01 on a Windows 2000 server.
 
Thanks
 

Kelly Gatewood 


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, March 07, 2007 20:14
To: arslist@ARSLIST.ORG
Subject: Re: JDK version compatibility for the Mid-Tier


** 
6.3 supports Java 1.4.2x.
7.0.x supports Java 1.4.2x and 1.5x (5.0x).
No current version supports Java 6.0, though it's currently planned for
the next release of AR System.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, March 07, 2007 1:38 PM
To: arslist@ARSLIST.ORG
Subject: JDK version compatibility for the Mid-Tier


** 

Does anyone have a copy of the compatibility matrix for both 6.3 and 7.0
for the versions of the JDK that can run on the mid-tier?  Since BMC's
site is down I'm unable to verify that the updates our server team have
installed are compatible with the Mid-Tier.

They gave us Java 6 (1.6.0 I believe), which seems to be incompatible
with Remedy, and when I downgraded to 1.5.11, it also appears to be
incompatible.  They really want to run version 6 since it's the current
one, but I know Remedy tends to be a few versions behind on the JRE.

Thanks, 

Shawn Pierson 

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Loading Patch 21

[Katherine Hoffner]

Hi

Just got finished loading patch 21.  We are running


ARS 6.3 patch 21
solaris 9
Oracle 10g as our database.


We are having a problem with our MID-Tier.  It looks like it will start
working, because you can login but then when your page comes up you get a
syntex error.  I am thinking it is a java issue.  With the new patch 21 it
states that wants you to use any patch above 1.4.2.13.

Anyone seen this

--
Katherine

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Re: Tracking Licenses

[Christopher Gillman]

Thanks for the info, 

 

I knew about the Server Statistics Form, and Application forms and tracking.
I guess I was just curious if someone came up with a better way to track
this. I'll just create some Flashboards that can look at this info I
suppose. Thanks for the info!

 

Chris


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Re: Import CSV file in Remedy

[Jarl Grøneng]

Its better to create a table that links to a file, and then creat a
vendor form against this table.

Done this with Oracle, and it shuld also be possible with MSSQL

--
Jarl


On 3/8/07, Peketi, Rameshbabu <[EMAIL PROTECTED]> wrote:

You can import the file directly into the database using DTS packages.
We tried in the past and it imported successfully.
You have to import into T table, H tables individually...
If we import directly into the tables, it doesn't update the next ID in
arschema table.
So, After all the importing is done, update nextID in the arschema table
with the latest requestID of the T table.
The T table latest request id and H table's request ID should be same.

If you take care of all the above, the import is successful.

Regards,
Ramesh Babu.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Thursday, March 08, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import CSV file in Remedy

I would create a new import form in Remedy and import the csv files into
this form.

Filters on merge would then be written to push the data to the correct
classes.

Harmil writes:

> All,
>
>   We need to import some CSV files in to Remedy Database (SQLServer)
and it will be a one time dump of data so we don't concern about the
performance or any other issues. We have different columns on CSV file
goes to different BMC CMDB 1.1 classes in remedy so how do i create a
workflow which takes each CSV file's column and import those attributes
in Remedy form(Table).Can some one tell me the best way to handle this.I
think i need some kind of DB script and step details to create this work
flow?
>
>   Environment:
>
>   CM DB 1.1
>   ARS 6.x
>   Windows NT
>   IT SM 6.x
>
>   Appreciated your quick response.
>
>   Thanks,
>
>   Harmil
>   Remedy Consultant
>
>
>
> -
> Don't get soaked.  Take a quick peek at the forecast  with theYahoo!
> Search weather shortcut.
>
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Re: BUGs concerning Tracking of Application Licenses

[Axton]

Misi:

There has to be a way to do #2 since this is served up through the
REMEDY.ARDBC.SERVER.ADMINISTRATION vendor form plugin (form is AR
System Administration: License Review).  Haven't had a chance to
experiment with the api calls to fetch this info, but maybe something
is broken/not documented in the appropriate api calls.

Axton Grams

On 3/8/07, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:

Hi,

BUGs in the AR System prevent us to track the application licenses in a
satisfactory.

There are three major bugs in version 7 concerning the application
licenses. I have submitted tickets to support about it, but would urge all
of you to do the same, in order to give it its due priority!

1. Application licenses (version 7 applications only) should report
license utilization to the user-log-file. They do not!

2. Application licenses (version 7 applications only) should be reported
through the API, but return garbage instead of the correct information.
Run the driver-program against your server to see for yourself. The
driver-commands to use is (init, log and glu).

3. The last access time (for each application) should be reported through
the API. This value is not set, at least for the normal Write-license. The
value is NOT printed by the driver program by default. You need to
recompile the driver program with the following added to the end of the
function PrintARUserLicenseStruct() print.c in order for you to check
this:
PrintARTimestamp("Last access:", value->lastAccess);

Note that for a user to "grab" his/her Floating Application License, you
need to open and do something (i.e. search) in one of the forms tagged for
the specific application.

Also note that application versions prior to 7.x does not make use of the
built in license functionality, so they will never report anything to the
user-log or through the API.

Please let me know if you have any other input on this topic!

   Best Regards - Misi, RRR AB, http://www.rrr.se

> Listers,
>
>
>
> Anyone know if there's a better way to keep track of licenses currently in
> use? I.e. Help Desk, Change, Asset, etc. type licenses? Anyone made a
> homebrew of this?
>
>
>
> Just curious.
>
>
>
> Thanks!
>
>
>
> Chris
>
>
> 
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Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

[patrick zandi]

Oh, that is new..  I do not see that.. but It might be part of my issue.. I
will keep on the lookout.


On 3/8/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:


** As an FYI... None of the 6.3 email installers nor flashboards
installers ever wrote the emaild.sh and server.sh startup scripts
correctly.  I have always had to do what Patrick lists with one slight
change...   Instead of doing a stop in #5 I kill the process and the
armonitor binary automatically restarts it.


Patrick,
What permissions do not migrate?  I found that the 6.3 install adds it's
own Administrator record into the Groups form and that screws things up.
Check if you have 2 Administrator records and delete the 2nd one.

Fred

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *patrick zandi
*Sent:* Wednesday, March 07, 2007 8:22 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no
arutiljni63 in java.lib


** I have found many issues with both Patch 20 and 21 -- I believe the
installer is not accepting the Values given it.. I have argued the point..
but no one seems to be listening.. which is fine.. They are on their own
(BMC).  With that said..
Here is what I think your problem is ..
#1 the install script Does not use the Supplied Variable for JAVA path.
   Fix: modify the .emaild.sh script so it knows where the JAVA path is.
#2 the install script does not use the Supplied Variable for Installation
path.
  Fix: modify the .emaild.sh script again so it know where it installed
itself.
#3 the install script does not use the supplied Application Password.
  Fix: Go to the Admintool (you will need to do this) and put in the
application password in the server.
  The server did not use the variable and put it in the ar.conffile.
 Once that is accomplished, open the ar.conf and copy the password
into the EmailDaemon.properties  file.
 Under the option:
com.remedy.arsys.emaildaemon.remedy.Authentication=
 Plopp in the String, it will with VI Wrap and you will loose part
of it.. this is OK,
 Just go to the end of the line,  press a for append.. and copy
and paste the rest into the line.
 Escape.. Then delete the residual.
#5 ./emaild.sh stop
./emaild.sh start &

Voila.. as long as your AREmail config's are correct.. This works for me..


Have fun...


I am having TOTALLY different issue:::
Permissions from previous ARS 5.12 server will not migrate to the ARS 6.3P18 / 
P20 / P21 at all.
I have a ticket, and they have been actively working this for more than a
week.. and it looks like I am not going to make the migration it at this
point..

Oh well..


On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote:
>
> Hi All,
>
> I installed patch 6.03 / 21 and am getting the following error now when
> I
> run the email engine. I am using a Solaris server and have the same java
>
> path that I was using for Patch 18.  I have set the java path in the
> emaild.sh script and have it set to the remedy/lib directory.
>
> 
> emaild.sh
>
>
> 
CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j
> ar
> 
> ERROR:
>
> java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path
>at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517)
>at java.lang.Runtime.loadLibrary0(Runtime.java:788)
>at java.lang.System.loadLibrary (System.java:834)
>at com.remedy.arsys.util.ARUtilEgcp.(ARUtilEgcp.java:7)
>at
> com.remedy.arsys.emaildaemon.MonitorModule.checkServer(
> MonitorModule.java:238)
>at
> com.remedy.arsys.emaildaemon.MonitorModule.doWork (MonitorModule.java
> :96)
>at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java
> :268)
>at java.lang.Thread.run(Thread.java:534)
>
>
> Regards,
>
> Jackson
>
> _
> With tax season right around the corner, make sure to follow these few
> simple tips.
> 
http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTips.aspx?icid=HMFebtagline
>
>
>
> 
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> the Answers Are"
>



--
Patrick Zandi __20060125___This posting was submitted
with HTML in it___
__20060125___This posting was submitted with HTML in
it___





--
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Re: WebServices and LIKE qualifications

[Stephen Earl]

Carey,


What do you think is the functional difference between the following:
(They look like they would produce the same thing to me.)

> So in theory this would expand to:
>
> ('Account Name' LIKE "ACCOUNT NAME"+"%")
>
> Whch isn't really what I want, what I really want is:
>
> ('Account Name' LIKE "ACCOUNT NAME%")



To me also there appears to be no difference, however when the
webservice expands the query I get no entries in the database using
option1 and 7 if I use option 2... made no sense..

I have more testing to do tomorrow, in that I'm going to test inside
the user tool and not the webservice just to be sure I'm not going
bonkers ;-)


However, one option would be to set up the Web Service as this...
('Account Name' LIKE XPATH(/ROOT/Account_name))

Then tell the Web Service client to pass in a value for Account_name
that ends in a "%".
Also keep in mind that they could just as easily pass in this value
too "%ACCOUNT NAME" and not have the trailing "%" in that case.


Yes that's what I told them they should do and I just get back "oh
that's too much effort your webservice should hanndle this for us"


You might even opt for several operations that would allow the
WebServices client to choose if they want a LIKE with a forced
trailing "%", just a straight LIKE qualification, or maybe even the
old equals search as a third option.


Yup thought about this too, but until I can do the forced '%' in the
webservice definition these are not an option, I'm trying to be as
flexible as possible but it doesn't help when your 'customers' are
also being flexible...

Thanks for the suggestions so far though

Stephen

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Re: ARS 6.3 Patch 20: What all needs to be moved?

[Thomas Bean]

We had similar problems after applying Patch 20 to our Mid-Tier (Red Hat 
Linux), after using the "file replace" method.
After reapplying the patch using the installer script, the missing library 
errors did not occur.  If you use this method to apply the patch to your 
Mid-Tier, just make sure to select "other" when prompted for the Web Server 
and JSP engine information by the installer script, so that this information 
is not overwritten.

--Thomas

- Original Message - 
From: "Dwayne Martin" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Thursday, March 08, 2007 09:42
Subject: ARS 6.3 Patch 20: What all needs to be moved?


Greetings everyone,

We just applied Patch 20 to our ARS system. (HPUX-11 server,
Oracle 9.2 db, previously Patch 14).  We followed the
directions for the substitution method, and copied the files
that they listed.  But when we restarted the system we got
"/usr/lib/dld.sl: Can't find path for shared library:
libicudatabmc.sl.32". So we moved "libicudatabmc.sl.32" over
to the "bin" folder, and it complained about another library.
 So we moved all the "bmc" libraries over.

Now the system starts and seems to be working.  But there are
dozens of libraries in the patch folders that we haven't moved
because the directions don't say to.  Will Daylight Savings
Time calculate correctly without them, and why are they there
if they aren't needed?


Dwayne Martin
Computing Support
James Madison University

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Automatically Tab - Can We Do It?

[Kemes, Lisa]

I would like to create three fields (for a phone number).  One would be
the Area Code, then Exchange then Extension.  I would LOVE it if it
would automatically tab over to the next field, when they are finished
with the first one.  So if the customer were to enter "717" in the first
field (area code), it would automatically tab over to the Exchange field
and so on

Is this possible?

Lisa

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Re: 7.0.1 midtier p1 applied; can't access config page

[Kemes, Lisa]

Thanks so much for the feedback everyone.   I think we are going to keep
Tomcat as the webserver and possibly just change the port number.

Everyone has been extremely helpful!

Lisa

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JDK Not Installed

[L. J. Head]

Ok...here is a slam dunk for someone...I'm reinstalling Midtier 6.3 P20 on a
dev box (Win2k3) and I'm getting this message...
 
---
Remedy Mid Tier Setup
---
A compatible JDK was not found on this system which is required for this
product to work properly.  See the installation documentation for details on
installing JDK.
---
 
I have 1.5.0_11 installed...but I'm sure it's just a pathing issuewhich
dll needs to be in the path for this to work again? 

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Re: MID-TIER Patch 21 problem! (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

I added Run Process SET-CHANGE-FLAG 0 first, running it on the same AL
as my PERFORM-ACTION-EXIT-APP Run Process but running it first. 
Problem corrected - thanks all!

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)


Nope I have a ticket open on this right now.
I did lower my web timeout to 15 minutes and that helped out some.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, March 08, 2007 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

Does this Active link Run process though prevent the Floating license
token from being taken by a user who simply accesses the Support or
Management Console?

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management 860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

I added this line Run Process with this line SET-CHANGE-FLAG 0 to the
RR:RHR-Logout AL, just put it before the PERFORM-ACTION-EXIT-APP Run
Process.

Joe came up with this not so give him the credit.


Also on my dev box I have set the disable change flag on all fields and
still no luck but I have not given up yet.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, March 07, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Importance: High

UNCLASSIFIED

Same message (as previous writers) after applying Patch 21 to Mid-Tier. 

Previous patch level - 17
Windows 2003
IIS
Interent Explorer on an XP workstation

The user is prompted with,
"Your changes have not been saved or sent.  Do you really want to close
the window?"  
The go-ahead is "Yes" or "No"

Anyone with fix info - it would be greatly appreciated.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Tuesday, March 06, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!


** 

I am having the same problem.  I am on patch 20 though.  I did notice
that I only get the error when I login to the midtier using IE.  If I
use firefox, I don't get the error

 

Thanks,

Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

We also have the same problem and we jumped from 6.03 P16 to P21.

 

Chris Pickering

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

** 

I did check and I'm even checking one more time.

But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/

 

 

Dan Caissie

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

Are you super duper sure you do not have a hidden field that is
populating with some data.  If so, you will need to check the "Disable
Change Flag" checkbox on the field.

 

I'm sure this is not the problem, but just checking.

 

Lisa

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!

** 

Ok Control we do have a problem here :-(

 

When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting this popup window.

Confirm Save Request - Web Page Dialog

Your changes have not been saved or sent Do you really want to close the
window?

 



 

The only thing that was done is to logon to the Mid-tier and opened the
Remedy Support page.

 

So since Remedy thinks every user is making a change when they logon
it's sucking up all of the floating user license and this

Re: how to reverse the order in a diary field

[Serouche Rahimpour]

many thanks Chris for this clear answer. At least I'll stop loosing my 
time finding a workaround.




danaceau, Christopher M wrote:

The diary field setting will always apply to all diary fields, weather
this is done system wide or by individual user.  There is no provision
to do this by an individual diary field.


  


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Re: Tracking Licenses

[Roger Justice]

The application license details are held on the User form on versions prior to 
7 they are held in ITSM 7 on a new form CTM:People Permissions Groups. In both 
cases by knowing the people logged in you could query the application licenses 
that have been assigned to them and determine a number. The only license that 
counts is the User license since it is what allows the User to write to the 
database.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 9:38 AM
Subject: Tracking Licenses


** 
Listers,
 
Anyone know if there’s a better way to keep track of licenses currently in use? 
I.e. Help Desk, Change, Asset, etc. type licenses? Anyone made a homebrew of 
this? 
 
Just curious.
 
Thanks!
 
Chris
__20060125___This posting was submitted with HTML in it___ 

AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

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BUGs concerning Tracking of Application Licenses

[Misi Mladoniczky]

Hi,

BUGs in the AR System prevent us to track the application licenses in a
satisfactory.

There are three major bugs in version 7 concerning the application
licenses. I have submitted tickets to support about it, but would urge all
of you to do the same, in order to give it its due priority!

1. Application licenses (version 7 applications only) should report
license utilization to the user-log-file. They do not!

2. Application licenses (version 7 applications only) should be reported
through the API, but return garbage instead of the correct information.
Run the driver-program against your server to see for yourself. The
driver-commands to use is (init, log and glu).

3. The last access time (for each application) should be reported through
the API. This value is not set, at least for the normal Write-license. The
value is NOT printed by the driver program by default. You need to
recompile the driver program with the following added to the end of the
function PrintARUserLicenseStruct() print.c in order for you to check
this:
PrintARTimestamp("Last access:", value->lastAccess);

Note that for a user to "grab" his/her Floating Application License, you
need to open and do something (i.e. search) in one of the forms tagged for
the specific application.

Also note that application versions prior to 7.x does not make use of the
built in license functionality, so they will never report anything to the
user-log or through the API.

Please let me know if you have any other input on this topic!

Best Regards - Misi, RRR AB, http://www.rrr.se

> Listers,
>
>
>
> Anyone know if there's a better way to keep track of licenses currently in
> use? I.e. Help Desk, Change, Asset, etc. type licenses? Anyone made a
> homebrew of this?
>
>
>
> Just curious.
>
>
>
> Thanks!
>
>
>
> Chris
>
>
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>

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Re: 7.0.1 midtier p1 applied; can't access config page

[strauss]

Keep in mind that you take a performance penalty on mid-tier if you use
the Tomcat servlet with IIS through the JK connector rather than the
Tomcat standalone configuration, where it uses its own web server;
Tomcat on IIS actually had worse performance than ServletExec on IIS
according to the BMC benchmarks. I have been installing Tomcat to not
use IIS, running on port 8080 while IIS retains port 80, but then all I
would have to do is configure the Tomcat web to answer on port 81 versus
8080 in your situation. In my case I am retaining IIS on port 80 (and
443 over SSL) to handle ARSPerl scripts and static content, while
mid-tier lives completely on Tomcat, which it shares with Remedy
Knowledge Management and on at least one machine, Crystal Report Server
XI. I still have to get a certificate on it (easy in IIS, unknown in
Tomcat) so I can move it to SSL.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 08, 2007 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

Since you use an alias you can use the connector that Matt lists or if
Mid-Tier is the only webserver that uses that alias then you can set up
a re-direct in your IIS to redirect port 81 to port 8080 (based on your
alias)

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Wednesday, March 07, 2007 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

Lisa,
I haven't tested it for a version or two, but you could use one of the
Tomcat Connectors.  That will enable IIS to process the .jsp calls
directly rather than routing to port 8080.

Read here:
http://tomcat.apache.org/connectors-doc/webserver_howto/iis.html 

Good luck!

Matt R.

-Original Message-
From: Kemes, Lisa [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 07, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

I had the same problem (I'm having the same problem).  Our IIS port is
81 and our Tomcat port is 8080.  Even though I selected IIS to be our
webserver, Tomcat seemed to have taken over as our webserver.  It's not
a BIG problem, but the alias we use (which is embedded in every email,
filter, active link, etc, etc...) uses port 81, so we would have to
change all of this to port 8080.  

Has anyone come across this problem and how do you force it to use IIS
as your webserver?

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
Sent: Tuesday, March 06, 2007 7:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

Steve,

Thanks for the response.

We determined that the problem lay with a port conflict between Oracle
9i and Tomcat.  We switched from port 8080 to 8081, and everything works
fine.

On Mar 6, 7:42 am, Steve Waller <[EMAIL PROTECTED]> wrote:
> New
> http:///arsys/shared/config/config.jsp
> old
> http:///arsys/apps/shared/config/config.jsp
>
> The path to your config.jsp file has changed you will notice that 
> there is no APPS Directory in your path anymore
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> Sent: Monday, March 05, 2007 3:57 PM
> To: [EMAIL PROTECTED]
> Subject: 7.0.1 midtier p1 applied; can't access config page
>
> Hello,
>
> I recently patched MidTier 7.0.1 with p1, and I can't access the 
> midtier config page.  Instead of the standard midtier login, I'm being

> challenged for a network login and pw (all of this is taking place on 
> my dev. laptop).  I hadn't checked this after the upgrade to MT 7.0.1,

> so don't know if it's related to the patch or not.  Can anyone tell me

> where my perms are off?
>
> Thanks,
>
> Rick
>
> W2K
> Ora 9i
> ARS 7.0.1p1
> MT 7.0.1p1
>
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where

> the Answers Are"
>
> __
> _- UNSUBSCRIBE or access ARSlist Archives 
> atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text -
>
> - Show quoted text -


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ARS 6.3 Patch 20: What all needs to be moved?

[Dwayne Martin]

Greetings everyone,

We just applied Patch 20 to our ARS system. (HPUX-11 server,
Oracle 9.2 db, previously Patch 14).  We followed the
directions for the substitution method, and copied the files
that they listed.  But when we restarted the system we got
"/usr/lib/dld.sl: Can't find path for shared library:
libicudatabmc.sl.32". So we moved "libicudatabmc.sl.32" over
to the "bin" folder, and it complained about another library.
 So we moved all the "bmc" libraries over. 

Now the system starts and seems to be working.  But there are
dozens of libraries in the patch folders that we haven't moved
because the directions don't say to.  Will Daylight Savings
Time calculate correctly without them, and why are they there
if they aren't needed?


Dwayne Martin
Computing Support
James Madison University

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Is this a bug??

[Shafqat Ayaz]

Hi All
  Seen some curious behaviour in the Admin Tool on V7.0.01
  If I create a field and name it for example Amount Spent($)
  If I create workflow using this field, especially Push Fields the admin tool 
automatically converts the field name to $Amount Spent($$)$ !!
  even if I change the name of the field to Amount Spent($), as soon as I save 
it, the name changes, thus all actions fail, because it never finds a field 
with that name
  Has anyone else seen this behaviour??
   
  ARS Server and Admin Tool 7.0.01 Patch 1
  SQL 2005
  Windows NT 5.2 ( as reported by the Admin Tool)
   
  Kind Regards
   
  Shafqat



Shafqat Ayaz

  "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 







 
-
Food fight? Enjoy some healthy debate
in the Yahoo! Answers Food & Drink Q&A.

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Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

[Jack Samson]

Hmm, it looks like I don't have a arutiljni63.so file.  Is this file 
supposed to be in the api\lib directory?


Thanks



From: Axton <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no 
arutiljni63 in java.lib

Date: Wed, 7 Mar 2007 19:10:24 -0500

Make sure the LD_LIBRARY_PATH var in the emaild.sh script contains the
directory where arutiljni63.so is located; typically
/path/to/ars/api/lib, or the email directory itself.

Axton Grams

On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote:

Hi All,

I installed patch 6.03 / 21 and am getting the following error now when I
run the email engine. I am using a Solaris server and have the same java
path that I was using for Patch 18.  I have set the java path in the
emaild.sh script and have it set to the remedy/lib directory.


emaild.sh

CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j
ar

ERROR:

java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517)
at java.lang.Runtime.loadLibrary0(Runtime.java:788)
at java.lang.System.loadLibrary(System.java:834)
at com.remedy.arsys.util.ARUtilEgcp.(ARUtilEgcp.java:7)
at
com.remedy.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java:238)
at
com.remedy.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:96)
at 
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Thread.java:534)


Regards,

Jackson

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Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

[Jack Samson]

Thanks Patrick,

I am curious about setting the application password. How does this really 
help?  Thanks very much for the details!  Much appreciated.


Regards,

Jackson



From: patrick zandi <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no 
arutiljni63 in java.lib

Date: Wed, 7 Mar 2007 21:21:54 -0500

I have found many issues with both Patch 20 and 21 -- I believe the
installer is not accepting the Values given it.. I have argued the point..
but no one seems to be listening.. which is fine.. They are on their own
(BMC).  With that said..
Here is what I think your problem is ..
#1 the install script Does not use the Supplied Variable for JAVA path.
  Fix: modify the .emaild.sh script so it knows where the JAVA path is.
#2 the install script does not use the Supplied Variable for Installation
path.
 Fix: modify the .emaild.sh script again so it know where it installed
itself.
#3 the install script does not use the supplied Application Password.
 Fix: Go to the Admintool (you will need to do this) and put in the
application password in the server.
 The server did not use the variable and put it in the 
ar.conffile.

Once that is accomplished, open the ar.conf and copy the password
into the EmailDaemon.properties  file.
Under the option:
com.remedy.arsys.emaildaemon.remedy.Authentication=
Plopp in the String, it will with VI Wrap and you will loose part
of it.. this is OK,
Just go to the end of the line,  press a for append.. and copy and
paste the rest into the line.
Escape.. Then delete the residual.
#5 ./emaild.sh stop
./emaild.sh start &

Voila.. as long as your AREmail config's are correct.. This works for me..

Have fun...


I am having TOTALLY different issue:::
Permissions from previous ARS 5.12 server will not migrate to the ARS
6.3P18 / P20 / P21 at all.
I have a ticket, and they have been actively working this for more than a
week.. and it looks like I am not going to make the migration it at this
point..

Oh well..


On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote:


Hi All,

I installed patch 6.03 / 21 and am getting the following error now when I
run the email engine. I am using a Solaris server and have the same java
path that I was using for Patch 18.  I have set the java path in the
emaild.sh script and have it set to the remedy/lib directory.


emaild.sh


CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j
ar

ERROR:

java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path
   at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517)
   at java.lang.Runtime.loadLibrary0(Runtime.java:788)
   at java.lang.System.loadLibrary(System.java:834)
   at com.remedy.arsys.util.ARUtilEgcp.(ARUtilEgcp.java:7)
   at
com.remedy.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java
:238)
   at
com.remedy.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:96)
   at 
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

   at java.lang.Thread.run(Thread.java:534)


Regards,

Jackson

_
With tax season right around the corner, make sure to follow these few
simple tips.

http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTips.aspx?icid=HMFebtagline


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Re: MID-TIER Patch 21 problem! (U)

[Dan Caissie]

Nope I have a ticket open on this right now.
I did lower my web timeout to 15 minutes and that helped out some.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, March 08, 2007 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

Does this Active link Run process though prevent the Floating license
token from being taken by a user who simply accesses the Support or
Management Console?

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

I added this line Run Process with this line SET-CHANGE-FLAG 0 to the
RR:RHR-Logout AL, just put it before the PERFORM-ACTION-EXIT-APP Run
Process.

Joe came up with this not so give him the credit.


Also on my dev box I have set the disable change flag on all fields and
still no luck but I have not given up yet.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, March 07, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Importance: High

UNCLASSIFIED

Same message (as previous writers) after applying Patch 21 to Mid-Tier. 

Previous patch level - 17
Windows 2003
IIS
Interent Explorer on an XP workstation

The user is prompted with,
"Your changes have not been saved or sent.  Do you really want to close
the window?"  
The go-ahead is "Yes" or "No"

Anyone with fix info - it would be greatly appreciated.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Tuesday, March 06, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!


** 

I am having the same problem.  I am on patch 20 though.  I did notice
that I only get the error when I login to the midtier using IE.  If I
use firefox, I don't get the error

 

Thanks,

Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

We also have the same problem and we jumped from 6.03 P16 to P21.

 

Chris Pickering

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

** 

I did check and I'm even checking one more time.

But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/

 

 

Dan Caissie

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

Are you super duper sure you do not have a hidden field that is
populating with some data.  If so, you will need to check the "Disable
Change Flag" checkbox on the field.

 

I'm sure this is not the problem, but just checking.

 

Lisa

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!

** 

Ok Control we do have a problem here :-(

 

When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting this popup window.

Confirm Save Request - Web Page Dialog

Your changes have not been saved or sent Do you really want to close the
window?

 



 

The only thing that was done is to logon to the Mid-tier and opened the
Remedy Support page.

 

So since Remedy thinks every user is making a change when they logon
it's sucking up all of the floating user license and this is causing as
you can see.

 

I should also note this did not happen until I applied patch 21 on the
Mid-tier..

 

 

AR server 6.3 patch 21

Mid-Tier Patch 21 

 

 

I feel like a BATA tester.

Dan Caissie

United Natural Foods

 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

  _  

The information conta

OT: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

[Axton]

Patrick:

What is the permissions issue?

Axton

On 3/7/07, patrick zandi <[EMAIL PROTECTED]> wrote:

**
I have found many issues with both Patch 20 and 21 -- I believe the
installer is not accepting the Values given it.. I have argued the point..
but no one seems to be listening.. which is fine.. They are on their own
(BMC).  With that said..
Here is what I think your problem is ..
#1 the install script Does not use the Supplied Variable for JAVA path.
   Fix: modify the .emaild.sh script so it knows where the JAVA path is.
#2 the install script does not use the Supplied Variable for Installation
path.
  Fix: modify the .emaild.sh script again so it know where it installed
itself.
#3 the install script does not use the supplied Application Password.
  Fix: Go to the Admintool (you will need to do this) and put in the
application password in the server.
  The server did not use the variable and put it in the ar.conf
file.
 Once that is accomplished, open the ar.conf and copy the password
into the EmailDaemon.properties  file.
 Under the option:
com.remedy.arsys.emaildaemon.remedy.Authentication=
 Plopp in the String, it will with VI Wrap and you will loose part
of it.. this is OK,
 Just go to the end of the line,  press a for append.. and copy and
paste the rest into the line.
 Escape.. Then delete the residual.
#5 ./emaild.sh stop
./emaild.sh start &

Voila.. as long as your AREmail config's are correct.. This works for me..

Have fun...


I am having TOTALLY different issue:::
Permissions from previous ARS 5.12 server will not migrate to the ARS 6.3
P18 / P20 / P21 at all.
I have a ticket, and they have been actively working this for more than a
week.. and it looks like I am not going to make the migration it at this
point..

Oh well..


On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote:
> Hi All,
>
> I installed patch 6.03 / 21 and am getting the following error now when I
> run the email engine. I am using a Solaris server and have the same java
> path that I was using for Patch 18.  I have set the java path in the
> emaild.sh script and have it set to the remedy/lib directory.
>
>

> emaild.sh
>
>
CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j
> ar
>

> ERROR:
>
> java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path
>at
java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517)
>at java.lang.Runtime.loadLibrary0(Runtime.java:788)
>at java.lang.System.loadLibrary (System.java:834)
>at
com.remedy.arsys.util.ARUtilEgcp.(ARUtilEgcp.java:7)
>at
>
com.remedy.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.java:238)
>at
> com.remedy.arsys.emaildaemon.MonitorModule.doWork
(MonitorModule.java:96)
>at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>at java.lang.Thread.run(Thread.java:534)
>
>
> Regards,
>
> Jackson
>
>
_
> With tax season right around the corner, make sure to follow these few
> simple tips.
>
http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTips.aspx?icid=HMFebtagline
>
>
___
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the Answers Are"
>



--
Patrick Zandi __20060125___This posting
was submitted with HTML in it___


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Re: WebServices and LIKE qualifications

[Carey Matthew Black]

Stephen,

What do you think is the functional difference between the following:
(They look like they would produce the same thing to me.)


So in theory this would expand to:

('Account Name' LIKE "ACCOUNT NAME"+"%")

Whch isn't really what I want, what I really want is:

('Account Name' LIKE "ACCOUNT NAME%")



However, one option would be to set up the Web Service as this...
('Account Name' LIKE XPATH(/ROOT/Account_name))

Then tell the Web Service client to pass in a value for Account_name
that ends in a "%".
Also keep in mind that they could just as easily pass in this value
too "%ACCOUNT NAME" and not have the trailing "%" in that case.


You might even opt for several operations that would allow the
WebServices client to choose if they want a LIKE with a forced
trailing "%", just a straight LIKE qualification, or maybe even the
old equals search as a third option.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 3/8/07, Stephen Earl <[EMAIL PROTECTED]> wrote:

Hi All,

I'm sure I've missed something really simple but I'm trying to get the
following scenario to work but for the life of me I can't, so here
goes:

I have a webservice which is querying an underlying form based on data
being provided by the WS client, the webservice is configured with the
following qualification:

('Account Name' = XPATH(/ROOT/Account_name))

This quite rightly only allows an '=' match, so we thought OK, let's
make it a like statement with the following qualification:

('Account Name' LIKE XPATH(/ROOT/Account_name)+"%")

So in theory this would expand to:

('Account Name' LIKE "ACCOUNT NAME"+"%")

Whch isn't really what I want, what I really want is:

('Account Name' LIKE "ACCOUNT NAME%")

How in a WebService qualification could I achieve this?

I know my easiest option is for me to specify to the consumer that
they should send their request with the '%' suffix in the request and
that would take care of it for me, but they aren't very receptive to
that idea...

Any thoughts?

Thanks muchly as always

Stephen.

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Web Service funniness (404 error)

[ARSLister]

Using a couple web services for quite some time, and was making some small
input mapping changes to one. After saving, I received some JRE or JDK
error. Now, with the newest web service, and with any new web services
(created from def or from scratch), we are getting some wierd error messages
when trying to invoke those services... Anyone experience anything like
this? thanks!

-Error
Mar 8, 2007 9:15:37 AM - SEVERE (com.remedy.log.WEBSERVICES) : (Thread 16)
AxisFault :
MessageType: 2
MessageNum: 9130
MessageText: An exception occurred from the WebService class
AppendedText: (404)Not Found
   at com.remedy.arsys.api.Proxy.ARXMLCreateEntry(Native Method)
   at com.remedy.arsys.api.Util.ARXMLCreateEntry(Util.java:2806)
   at com.remedy.arsys.ws.services.ARService.performOperation(Unknown
Source)
   at com.remedy.arsys.ws.services.ARService.processRequest(Unknown
Source)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(
NativeMethodAccessorImpl.java:39)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(
DelegatingMethodAccessorImpl.java:25)
   at java.lang.reflect.Method.invoke(Method.java:585)
   at org.apache.axis.providers.java.MsgProvider.processMessage(
MsgProvider.java:141)
   at org.apache.axis.providers.java.JavaProvider.invoke(
JavaProvider.java:319)
   at org.apache.axis.strategies.InvocationStrategy.visit(
InvocationStrategy.java:32)
   at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
   at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
   at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java
:453)
   at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
   at org.apache.axis.transport.http.AxisServlet.doPost(
AxisServlet.java:699)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
   at org.apache.axis.transport.http.AxisServletBase.service(
AxisServletBase.java:327)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
ApplicationFilterChain.java:252)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(
ApplicationFilterChain.java:173)
   at org.apache.catalina.core.StandardWrapperValve.invoke(
StandardWrapperValve.java:213)
   at org.apache.catalina.core.StandardContextValve.invoke(
StandardContextValve.java:178)
   at org.apache.catalina.core.StandardHostValve.invoke(
StandardHostValve.java:126)
   at org.apache.catalina.valves.ErrorReportValve.invoke(
ErrorReportValve.java:105)
   at org.apache.catalina.core.StandardEngineValve.invoke(
StandardEngineValve.java:107)
   at org.apache.catalina.connector.CoyoteAdapter.service(
CoyoteAdapter.java:148)
   at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java
:199)
   at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java
:282)
   at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
   at org.apache.jk.common.ChannelSocket.processConnection(
ChannelSocket.java:697)
   at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(
ChannelSocket.java:889)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(
ThreadPool.java:684)
   at java.lang.Thread.run(Thread.java:595)

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Re: EIE Data Exchange

[Grooms, Frederick W]

Open the form.   
Do an advanced search for 1=1   
Select all the records   
Do  Tools -> Reporting   
Add all fields to the report   
Export to an arx file   

You can then use the Import tool to put them somewhere else

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shimrit Or
Sent: Thursday, March 08, 2007 2:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: EIE Data Exchange

I am allready in version 7.

I need to export data into some kind of file in order to import it to
another system automaticaly.

Can you explain it step by step? please.

Thanks.

Shimrit Or.

On Mar 7, 8:29 pm, Roger Justice <[EMAIL PROTECTED]> wrote:
> You are right the data can be exported to ARX format. However since
version 7 has new features and functions a re-create is better. Also is
all of the data being transferred?
>
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> To: [EMAIL PROTECTED]
> Sent: Wed, 7 Mar 2007 11:34 AM
> Subject: Re: EIE Data Exchange
>
> I don't have EIE, but can't you just open the forms in the User Tool 
> and do a standard report to an ARX of all records?
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Shimrit Or
> Sent: Wednesday, March 07, 2007 8:36 AM
> To: [EMAIL PROTECTED]
> Subject: EIE Data Exchange
>
> Hi,
>
> Is there any way I can export data exchange definitions (the 
> EIE:DataExchange and EIE:DataMapping form contents)?
>
> I need to save all definitions in order to import them to a new EIE 
> (AR
> system)  server.
>
> All I could find is a way to export the form definition (using export 
> in the AR administrator) but I couldn't find a way to export form
content.
>
> Thanks ahead,
> Shimrit Or
> BSM consultant
>
> __
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> atwww.arslist.orgARSlist:"Where the Answers Are"
> __
> __ AOL now offers free email to everyone.  Find out more about what's 
> free from AOL at AOL.com.
>
> __
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> atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text -
>
> - Show quoted text -


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Re: Mid Tier Install Non Root

[Kyle Whitley]

I am aware of the instructions for installing the ar server, but I 
didn't know if they applied for the mid tier as well.


Kyle

Williams, Joseph (CDC/CCHIS/NCPHI) (CTR) wrote:

Yes it is documented.  It's in the unix install part of the installation
guide.

Joseph Williams 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Thursday, March 08, 2007 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Install Non Root

This is not documented in the installation docs is it?  If so could
someone point me in the right direction.

Thanks

Kyle

Grooms, Frederick W wrote:
  

I take it you are talking Unix or Linux.  Yes the Mid-Tier can be
installed non-root.   If you are running on a web server at the normal
port 80 you might require root access (or sudo rights) to restart the 
web server, but there is no problem doing the install as non-root.


We run Mid-Tier on Solaris Apache/Tomcat (Apache on port 80, Tomcat on
8080).   To restart Apache (after adding the Mod-jk connector) we have
sudo rights.  Since Tomcat is on port 8080 we can restart it with our 
normal unix login.


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley

Sent: Wednesday, March 07, 2007 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Install Non Root

I know the server can be installed as non root, but can the mid tier 
be installed as non root as well?


Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of 
Regents of the University System of Georgia


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--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia


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--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no arutiljni63 in java.lib

[Grooms, Frederick W]

As an FYI... None of the 6.3 email installers nor flashboards installers
ever wrote the emaild.sh and server.sh startup scripts correctly.  I
have always had to do what Patrick lists with one slight change...
Instead of doing a stop in #5 I kill the process and the armonitor
binary automatically restarts it.
 
 
Patrick,
What permissions do not migrate?  I found that the 6.3 install adds it's
own Administrator record into the Groups form and that screws things up.
Check if you have 2 Administrator records and delete the 2nd one.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, March 07, 2007 8:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Patch 21/java.lang.UnsatisfiedLinkError: no
arutiljni63 in java.lib


** 
I have found many issues with both Patch 20 and 21 -- I believe the
installer is not accepting the Values given it.. I have argued the
point.. but no one seems to be listening.. which is fine.. They are on
their own (BMC).  With that said.. 
Here is what I think your problem is .. 
#1 the install script Does not use the Supplied Variable for JAVA path.
   Fix: modify the .emaild.sh script so it knows where the JAVA path is.
#2 the install script does not use the Supplied Variable for
Installation path.
  Fix: modify the .emaild.sh script again so it know where it installed
itself.
#3 the install script does not use the supplied Application Password.
  Fix: Go to the Admintool (you will need to do this) and put in the
application password in the server.
  The server did not use the variable and put it in the ar.conf
file.
 Once that is accomplished, open the ar.conf and copy the
password into the EmailDaemon.properties  file.
 Under the option:
com.remedy.arsys.emaildaemon.remedy.Authentication=
 Plopp in the String, it will with VI Wrap and you will loose
part of it.. this is OK, 
 Just go to the end of the line,  press a for append.. and copy
and paste the rest into the line.
 Escape.. Then delete the residual.
#5 ./emaild.sh stop
./emaild.sh start &
 
Voila.. as long as your AREmail config's are correct.. This works for
me.. 
 
Have fun...
 
 
I am having TOTALLY different issue::: 
Permissions from previous ARS 5.12 server will not migrate to the ARS
6.3 P18 / P20 / P21 at all.
I have a ticket, and they have been actively working this for more than
a week.. and it looks like I am not going to make the migration it at
this point..  
 
Oh well.. 

 
On 3/7/07, Jack Samson <[EMAIL PROTECTED]> wrote: 

Hi All,

I installed patch 6.03 / 21 and am getting the following error
now when I
run the email engine. I am using a Solaris server and have the
same java 
path that I was using for Patch 18.  I have set the java path in
the
emaild.sh script and have it set to the remedy/lib directory.


emaild.sh 


CLASSPATH=$CLASSPATH:/usr/ar/remedy/api/lib/arutil63.jar:/usr/ar/remedy/
api/lib/arapi63.jar:/usr/ar/remedy/api/lib/jlicapi63.j
ar

ERROR:

java.lang.UnsatisfiedLinkError: no arutiljni63 in
java.library.path
   at
java.lang.ClassLoader.loadLibrary(ClassLoader.java:1517)
   at java.lang.Runtime.loadLibrary0(Runtime.java:788)
   at java.lang.System.loadLibrary (System.java:834)
   at
com.remedy.arsys.util.ARUtilEgcp.(ARUtilEgcp.java:7)
   at

com.remedy.arsys.emaildaemon.MonitorModule.checkServer(MonitorModule.jav
a:238)
   at
com.remedy.arsys.emaildaemon.MonitorModule.doWork
(MonitorModule.java:96)
   at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
   at java.lang.Thread.run(Thread.java:534)


Regards,

Jackson


_ 
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these few
simple tips.

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Re: 7.0.1 midtier p1 applied; can't access config page

[Grooms, Frederick W]

Since you use an alias you can use the connector that Matt lists or if
Mid-Tier is the only webserver that uses that alias then you can set up
a re-direct in your IIS to redirect port 81 to port 8080 (based on your
alias)

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Wednesday, March 07, 2007 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

Lisa,
I haven't tested it for a version or two, but you could use one of the
Tomcat Connectors.  That will enable IIS to process the .jsp calls
directly rather than routing to port 8080.

Read here:
http://tomcat.apache.org/connectors-doc/webserver_howto/iis.html 

Good luck!

Matt R.

-Original Message-
From: Kemes, Lisa [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 07, 2007 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

I had the same problem (I'm having the same problem).  Our IIS port is
81 and our Tomcat port is 8080.  Even though I selected IIS to be our
webserver, Tomcat seemed to have taken over as our webserver.  It's not
a BIG problem, but the alias we use (which is embedded in every email,
filter, active link, etc, etc...) uses port 81, so we would have to
change all of this to port 8080.  

Has anyone come across this problem and how do you force it to use IIS
as your webserver?

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
Sent: Tuesday, March 06, 2007 7:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 midtier p1 applied; can't access config page

Steve,

Thanks for the response.

We determined that the problem lay with a port conflict between Oracle
9i and Tomcat.  We switched from port 8080 to 8081, and everything works
fine.

On Mar 6, 7:42 am, Steve Waller <[EMAIL PROTECTED]> wrote:
> New
> http:///arsys/shared/config/config.jsp
> old
> http:///arsys/apps/shared/config/config.jsp
>
> The path to your config.jsp file has changed you will notice that 
> there is no APPS Directory in your path anymore
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> Sent: Monday, March 05, 2007 3:57 PM
> To: [EMAIL PROTECTED]
> Subject: 7.0.1 midtier p1 applied; can't access config page
>
> Hello,
>
> I recently patched MidTier 7.0.1 with p1, and I can't access the 
> midtier config page.  Instead of the standard midtier login, I'm being

> challenged for a network login and pw (all of this is taking place on 
> my dev. laptop).  I hadn't checked this after the upgrade to MT 7.0.1,

> so don't know if it's related to the patch or not.  Can anyone tell me

> where my perms are off?
>
> Thanks,
>
> Rick
>
> W2K
> Ora 9i
> ARS 7.0.1p1
> MT 7.0.1p1
>
> __
> __
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>
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> atwww.arslist.orgARSlist:"Where the Answers Are"- Hide quoted text -
>
> - Show quoted text -


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Tracking Licenses

[Christopher Gillman]

Listers,

 

Anyone know if there's a better way to keep track of licenses currently in
use? I.e. Help Desk, Change, Asset, etc. type licenses? Anyone made a
homebrew of this? 

 

Just curious.

 

Thanks!

 

Chris


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Re: Date Field default value

[Chris Williams]

Shibu,
  This is taken from the Admin Tool help file under the keywords section:

"Note:  The $DATE$ keyword is not expanded when default values are set. This 
allows
the value to be set to the date the form is submitted rather than the date the 
form
is opened. Consequently, the literal keyword is displayed in the field before 
the
request is submitted."

Having the keyword not expand should make no difference to the way your system
operates. It's not necessarily pretty for users, but if that's your only 
concern,
then use a Set Fields Active Link on Window Loaded to set the field to the 
value of
$DATE$, which should force the keyword to expand to the current date.

HTH
Chris.


> The quotes will cause what you are seeing.
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> To: arslist@ARSLIST.ORG
> Sent: Thu, 8 Mar 2007 7:48 AM
> Subject: Date Field default value
>
>
> Hi List,
>
> I am using Date field on a form and setting the default value as Current 
> System
> Date ("$DATE$") to this field.
> But when i am opening the form from user tool its not showing the system date
> and showing as  $DATE$ text.
>
> Please suggest.
>
> Thanks
> Shibu Samuel
>
>
>
> 
> AOL now offers free email to everyone.  Find out more about what's free from 
> AOL at
> AOL.com.
>
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> Are"
>

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WebServices and LIKE qualifications

[Stephen Earl]

Hi All,

I'm sure I've missed something really simple but I'm trying to get the
following scenario to work but for the life of me I can't, so here
goes:

I have a webservice which is querying an underlying form based on data
being provided by the WS client, the webservice is configured with the
following qualification:

('Account Name' = XPATH(/ROOT/Account_name))

This quite rightly only allows an '=' match, so we thought OK, let's
make it a like statement with the following qualification:

('Account Name' LIKE XPATH(/ROOT/Account_name)+"%")

So in theory this would expand to:

('Account Name' LIKE "ACCOUNT NAME"+"%")

Whch isn't really what I want, what I really want is:

('Account Name' LIKE "ACCOUNT NAME%")

How in a WebService qualification could I achieve this?

I know my easiest option is for me to specify to the consumer that
they should send their request with the '%' suffix in the request and
that would take care of it for me, but they aren't very receptive to
that idea...

Any thoughts?

Thanks muchly as always

Stephen.

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Re: MID-TIER Patch 21 problem! (U)

[Lammey, Peter A.]

Does this Active link Run process though prevent the Floating license
token from being taken by a user who simply accesses the Support or
Management Console?

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)

I added this line Run Process with this line SET-CHANGE-FLAG 0 to the
RR:RHR-Logout AL, just put it before the PERFORM-ACTION-EXIT-APP Run
Process.

Joe came up with this not so give him the credit.


Also on my dev box I have set the disable change flag on all fields and
still no luck but I have not given up yet.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, March 07, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Importance: High

UNCLASSIFIED

Same message (as previous writers) after applying Patch 21 to Mid-Tier. 

Previous patch level - 17
Windows 2003
IIS
Interent Explorer on an XP workstation

The user is prompted with,
"Your changes have not been saved or sent.  Do you really want to close
the window?"  
The go-ahead is "Yes" or "No"

Anyone with fix info - it would be greatly appreciated.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Tuesday, March 06, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!


** 

I am having the same problem.  I am on patch 20 though.  I did notice
that I only get the error when I login to the midtier using IE.  If I
use firefox, I don't get the error

 

Thanks,

Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

We also have the same problem and we jumped from 6.03 P16 to P21.

 

Chris Pickering

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

** 

I did check and I'm even checking one more time.

But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/

 

 

Dan Caissie

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

Are you super duper sure you do not have a hidden field that is
populating with some data.  If so, you will need to check the "Disable
Change Flag" checkbox on the field.

 

I'm sure this is not the problem, but just checking.

 

Lisa

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!

** 

Ok Control we do have a problem here :-(

 

When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting this popup window.

Confirm Save Request - Web Page Dialog

Your changes have not been saved or sent Do you really want to close the
window?

 



 

The only thing that was done is to logon to the Mid-tier and opened the
Remedy Support page.

 

So since Remedy thinks every user is making a change when they logon
it's sucking up all of the floating user license and this is causing as
you can see.

 

I should also note this did not happen until I applied patch 21 on the
Mid-tier..

 

 

AR server 6.3 patch 21

Mid-Tier Patch 21 

 

 

I feel like a BATA tester.

Dan Caissie

United Natural Foods

 

__20060125___This posting was submitted with HTML in
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Re: Date Field default value

[Shibu Samuel]

Hi Roger, 
 
Thanks for the response. 
I am not passing quotes with the $DATE$. 
 
I am just passing $DATE$ to date field. 
 
Thanks 
Shibu Samuel 
 

-Original Message- 
From: Action Request System discussion list(ARSList) on behalf of Roger 
Justice 
Sent: Thu 08/03/2007 1:35 PM 
To: arslist@ARSLIST.ORG 
Cc: 
Subject: Re: Date Field default value


** 
The quotes will cause what you are seeing.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 7:48 AM
Subject: Date Field default value


Hi List, 
 
I am using Date field on a form and setting the default value as 
Current System 
Date ("$DATE$") to this field. 
But when i am opening the form from user tool its not showing the 
system date 
and showing as  $DATE$ text.
 
Please suggest. 
 
Thanks 
Shibu Samuel 
 

 


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SQL Server 2005 CLR and ARS API

[Heider, Stephen]

List,

I am attempting to create a stored procedure written in .Net that uses
the ARS .Net API.  Everything works as expected except when adding the
ARS API part.  

I am not sure if this is even possible because it seems that you can
only have one .dll file inside a SQL Assembly, and the BMC.ARSystem.dll
and BMC.arnettoc.dll files are required.

Running this command (after adding a reference to the ARS .Net API)...

ALTER ASSEMBLY [Classlibrary8] FROM 'D:\ClassLibrary8.dll'

...produces this error:

ALTER ASSEMBLY for assembly 'ClassLibrary8' failed because assembly
'bmc.arnettoc' is malformed or not a pure .NET assembly. 
Unverifiable PE Header/native stub.


After I then add these files (no errors)...

ALTER ASSEMBLY [Classlibrary8] ADD FILE FROM 'D:\BMC.arnettoc.dll' AS
N'BMC.arnettoc.dll'
ALTER ASSEMBLY [Classlibrary8] ADD FILE FROM 'D:\BMC.ARSystem.dll' AS
N'BMC.ARSystem.dll'

...and then run this command:

ALTER ASSEMBLY [Classlibrary8] FROM 'D:\ClassLibrary8.dll'

...produces this error:

ALTER ASSEMBLY failed because assembly 'Classlibrary8' has more then one
file associated with it. Use ALTER ASSEMBLY DROP FILE to remove extra
files.


Has anyone been able to get this to work with any ARS API version (C,
Java, .Net)?  It would be great if this could work - there are a lot of
cool things that can be done using .Net in stored procedures and
functions.
  

Stephen

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Re: Mid Tier Install Non Root

[Williams, Joseph (CDC/CCHIS/NCPHI) (CTR)]

Yes it is documented.  It's in the unix install part of the installation
guide.

Joseph Williams 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Thursday, March 08, 2007 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Install Non Root

This is not documented in the installation docs is it?  If so could
someone point me in the right direction.

Thanks

Kyle

Grooms, Frederick W wrote:
> I take it you are talking Unix or Linux.  Yes the Mid-Tier can be
> installed non-root.   If you are running on a web server at the normal
> port 80 you might require root access (or sudo rights) to restart the 
> web server, but there is no problem doing the install as non-root.
>
> We run Mid-Tier on Solaris Apache/Tomcat (Apache on port 80, Tomcat on
> 8080).   To restart Apache (after adding the Mod-jk connector) we have
> sudo rights.  Since Tomcat is on port 8080 we can restart it with our 
> normal unix login.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
> Sent: Wednesday, March 07, 2007 12:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Mid Tier Install Non Root
>
> I know the server can be installed as non root, but can the mid tier 
> be installed as non root as well?
>
> Thanks
>
> Kyle
>
> --
> Kyle Whitley
> IT System Support Professional
> Office of Information and Instructional Technology (OIIT) Board of 
> Regents of the University System of Georgia
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>
>   

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IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia


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Re: Date Field default value

[Roger Justice]

The quotes will cause what you are seeing.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 8 Mar 2007 7:48 AM
Subject: Date Field default value


Hi List, 
 
I am using Date field on a form and setting the default value as Current System 
Date ("$DATE$") to this field. 
But when i am opening the form from user tool its not showing the system date 
and showing as  $DATE$ text.
 
Please suggest. 
 
Thanks 
Shibu Samuel 
 

 

AOL now offers free email to everyone.  Find out more about what's free from 
AOL at AOL.com.

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Re: Mid Tier Install Non Root

[Kyle Whitley]

This is not documented in the installation docs is it?  If so could 
someone point me in the right direction.


Thanks

Kyle

Grooms, Frederick W wrote:

I take it you are talking Unix or Linux.  Yes the Mid-Tier can be
installed non-root.   If you are running on a web server at the normal
port 80 you might require root access (or sudo rights) to restart the
web server, but there is no problem doing the install as non-root.

We run Mid-Tier on Solaris Apache/Tomcat (Apache on port 80, Tomcat on
8080).   To restart Apache (after adding the Mod-jk connector) we have
sudo rights.  Since Tomcat is on port 8080 we can restart it with our
normal unix login.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Wednesday, March 07, 2007 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Install Non Root

I know the server can be installed as non root, but can the mid tier be
installed as non root as well?

Thanks

Kyle

--
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Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia

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Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: JDK version compatibility for the Mid-Tier

[Sylwester Lachiewicz]

I have MT 7.0.1 running on Solaris 10 with Java 1.6 and runs without
any problems.
Remedy is 6.3p18 on test env from 1 month.

Sylwester

On Mar 8, 3:14 am, "Easter, David" <[EMAIL PROTECTED]> wrote:
> 6.3 supports Java 1.4.2x.
> 7.0.x supports Java 1.4.2x and 1.5x (5.0x).
> No current version supports Java 6.0, though it's currently planned for
> the next release of AR System.
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.

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More SLM 7.0.2 woes... SID vs. SERVICE_NAME

[Tony Worthington]

Ok... So we've moved to our new 10gR2 RAC cluster, and I'm starting the 
re-install process all over again.

Last SLM install I did was into a non-RAC system and I had no issues 
(other than the misleading installshield db labels in <7.0.2)

Here's the ticket I submitted to Remedy -- no response yet... Wondering if 
anyone else has attempted the collector portion install into a RAC system.

-

The SLM installer uses a jdbc connection to the backend Oracle database. 
The jdbc connect string is based on fields filled in on the installshield.

Here is an example of the string the installer uses: 
jdbc:oracle:thin:@blahlblah.com:1521:OQ090062  -- That would translate to 
::

In new (10gr2/RAC) environments SID is no longer used for client 
connections; it has been replaced with SERVICE_NAME.  Because of this SID 
limitation, we receive the following error from Oracle when using the SLM 
installer: ORA-12505, TNS:listener does not currently know of SID given in 
connect descriptor

According to MetaLink the correct JDBC connect string using service name 
should appear as such:

jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTO 
=TCP)(HOST=host)(PORT=521)))(CONNECT_DATA=(SERVICE_NAME=dpf2p)))

Is there any way to force the installer to use SERVICE_NAME instead of 
SID?



Thoughts?

-tony


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Date Field default value

[Shibu Samuel]

Hi List, 
 
I am using Date field on a form and setting the default value as Current System 
Date ("$DATE$") to this field. 
But when i am opening the form from user tool its not showing the system date 
and showing as  $DATE$ text.
 
Please suggest. 
 
Thanks 
Shibu Samuel 
 

 

Re: MID-TIER Patch 21 problem! (U)

[Dan Caissie]

I added this line Run Process with this line SET-CHANGE-FLAG 0 to the
RR:RHR-Logout AL, just put it before the PERFORM-ACTION-EXIT-APP Run
Process.

Joe came up with this not so give him the credit.


Also on my dev box I have set the disable change flag on all fields and
still no luck but I have not given up yet.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, March 07, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Importance: High

UNCLASSIFIED

Same message (as previous writers) after applying Patch 21 to Mid-Tier. 

Previous patch level - 17
Windows 2003
IIS
Interent Explorer on an XP workstation

The user is prompted with,
"Your changes have not been saved or sent.  Do you really want to close
the window?"  
The go-ahead is "Yes" or "No"

Anyone with fix info - it would be greatly appreciated.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Tuesday, March 06, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!


** 

I am having the same problem.  I am on patch 20 though.  I did notice
that I only get the error when I login to the midtier using IE.  If I
use firefox, I don't get the error

 

Thanks,

Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

We also have the same problem and we jumped from 6.03 P16 to P21.

 

Chris Pickering

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

** 

I did check and I'm even checking one more time.

But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/

 

 

Dan Caissie

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!

 

Are you super duper sure you do not have a hidden field that is
populating with some data.  If so, you will need to check the "Disable
Change Flag" checkbox on the field.

 

I'm sure this is not the problem, but just checking.

 

Lisa

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!

** 

Ok Control we do have a problem here :-(

 

When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting this popup window.

Confirm Save Request - Web Page Dialog

Your changes have not been saved or sent Do you really want to close the
window?

 



 

The only thing that was done is to logon to the Mid-tier and opened the
Remedy Support page.

 

So since Remedy thinks every user is making a change when they logon
it's sucking up all of the floating user license and this is causing as
you can see.

 

I should also note this did not happen until I applied patch 21 on the
Mid-tier..

 

 

AR server 6.3 patch 21

Mid-Tier Patch 21 

 

 

I feel like a BATA tester.

Dan Caissie

United Natural Foods

 

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Re: "Display No Match Error"

[Carey Matthew Black]

Naveen,

Export the objects in XML format that you want to look through (all or
all directly related to a form(s)). You should be able to grep/find
that information much easier from there.

If you also go so far as to export a packing list, again in XML
format, then you could consider creating a new packing list from the
object names that you find. Building a Packing List by hand should
also be a fairly easy task to do manually.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 3/8/07, Naveen Kaushik <[EMAIL PROTECTED]> wrote:

**



Hi List,



Is there any way to find out all the filters which have "Display 'No Match' Error" as "Set 
Field If:" action when "No Request Match".



I tried to find out a specific pattern for the same from



1. "filter_set" table

2.  ".Def" file of the filter



But wasn't able to get some concrete result.



Please suggest.



Thanks

Naveen Kaushik


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Re: Diary fields issues

[Dave Barber]

Its via remedy workflow, had a filter that was sending a mail to a list of
recipients, but it was incorrectly formatting the diary field.

Our support company suggested we patch our server (5.1.1, patch 1313), to
patch 1484 to resolve the issue, but for the moment, its awkward to get
sufficient system downtime due to other server upgrades that are going on.

We've found a solution though - instead of mailing to the recipients with
their full smtp address as pulled from the person form, we're populating the
addresses with their user-id, and it pulls through everything perfectly, my
colleague reckons that the process works differently that manner.

But its definitely a bug, hopefully fixed in the later releases, but I don't
remember anything like that at my prior employers (who were running 5.1.1,
unpatched ).

Regards

Dave

(and why did gmail decide to group this in my sent items?)


On 07/03/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:


**

Are you pulling the data directly out of the database, or are you using
remedy workflow?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Dave Barber
*Sent:* Tuesday, March 06, 2007 9:55 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Diary fields issues



**

All,



I've got an issue with e-mailing a diary field, its incorrectly formatting
the data.



Instead of sensibly listing the diary field entries as they're displayed
in the user tool :



06/03/2007 14:58:38 user name

text



06/03/2007 15:02:21 user name

more text





Its displaying the data as such :



1173193118
--
user name text
--
1173193147
--
username more text

Which is a tad irritating.

Any suggestions?

Regards

Dave

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Re: 'Display No Match Error'

[Misi Mladoniczky]

Hi Naveen,

RRR has a free tool called rrrDefSearch that may be able to help you.

The following search may find what you are looking for:

rrrDefSearch -s test.def
  -m "set-field\s*:\s0\\.*\\1\\\d\\\s*$"

The problem with the pattern is that it will also find CURRENT TRANSACTION
operations. The following tries to eliminate that.

rrrDefSearch -s test.def
  -m "set-field\s*:[EMAIL PROTECTED]@].*\\1\\\d\\\s*$"

Anfortunately this may also remove any set-fields that is to big to fit
into a single row in the def-file. Maybe the following will do the trick:

rrrDefSearch -s test.def
  -m "set-field\s*:[EMAIL PROTECTED]@].*\\1\\\d\\\s*$"
  -m "set-field\s*:\s0\\(?!.*@).*\\1\\\d\\\s*$"

This could potentially match a couple of
multi-line-current-transaction-filters, and very rarely miss a
no-match-error, but it should get you most of what you want...

You can add the switch -t target.def to create a new def-file including
only the matched rows.

Download of rrrDefSearch is found at:
https://www.rrr.se/cgi/tools/main#rrrDefSearch

Best Regards - Misi, RRR AB, http://www.rrr.se/sv/

>
> Hi List,
>
>
>
> Is there any way to find out all the filters which have "Display 'No
> Match' Error" as "Set Field If:" action when "No Request Match".
>
>
>
> I tried to find out a specific pattern for the same from
>
>
>
> 1. "filter_set" table
>
> 2.  ".Def" file of the filter
>
>
>
> But wasn't able to get some concrete result.
>
>
>
> Please suggest.
>
>
>
> Thanks
>
> Naveen Kaushik
>
>
>
>
>
>
>
>
>
> DISCLAIMER:
> ---
> The contents of this e-mail and any attachment(s) are confidential and
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its
> affiliates. Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect
> the opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure,
> modification, distribution and / or publication of
> this message without the prior written consent of the author of this
> e-mail is strictly prohibited. If you have
> received this email in error please delete it and notify the sender
> immediately. Before opening any mail and
> attachments please check them for viruses and defect.
> ---
>
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Re: Import CSV file in Remedy

[CONDREA, Daniel]

Using the Remedy Import command line interface

Developing AR System Applications: Advanced 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peketi, Rameshbabu
Sent: Thursday, March 08, 2007 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Import CSV file in Remedy

You can import the file directly into the database using DTS packages.
We tried in the past and it imported successfully.
You have to import into T table, H tables individually...
If we import directly into the tables, it doesn't update the next ID in
arschema table.
So, After all the importing is done, update nextID in the arschema table
with the latest requestID of the T table.
The T table latest request id and H table's request ID should be same.

If you take care of all the above, the import is successful. 

Regards,
Ramesh Babu.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Thursday, March 08, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import CSV file in Remedy

I would create a new import form in Remedy and import the csv files into
this form. 

Filters on merge would then be written to push the data to the correct
classes. 

Harmil writes: 

> All,
>
>   We need to import some CSV files in to Remedy Database (SQLServer)
and it will be a one time dump of data so we don't concern about the
performance or any other issues. We have different columns on CSV file
goes to different BMC CMDB 1.1 classes in remedy so how do i create a
workflow which takes each CSV file's column and import those attributes
in Remedy form(Table).Can some one tell me the best way to handle this.I
think i need some kind of DB script and step details to create this work
flow? 
>
>   Environment:
>
>   CM DB 1.1
>   ARS 6.x
>   Windows NT
>   IT SM 6.x
>
>   Appreciated your quick response.
>
>   Thanks,
>
>   Harmil
>   Remedy Consultant
> 
> 
>  
> -
> Don't get soaked.  Take a quick peek at the forecast  with theYahoo! 
> Search weather shortcut.
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Re: "Display No Match Error"

[Carlos Ungil]

Hello,

if you can export workflow definitions to XML (feature available since
ARS 5.0), look for the following string:

error

I hope this helps.

Carlos Ungil

On 3/8/07, Naveen Kaushik <[EMAIL PROTECTED]> wrote:

**



Hi List,



Is there any way to find out all the filters which have "Display 'No Match'
Error" as "Set Field If:" action when "No Request Match".



I tried to find out a specific pattern for the same from



1. "filter_set" table

2.  ".Def" file of the filter



But wasn't able to get some concrete result.



Please suggest.



Thanks

Naveen Kaushik






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intended for the named recipient(s) only.
 It shall not attach any liability on the originator or HCL or its
affiliates. Any views or opinions presented in
 this email are solely those of the author and may not necessarily reflect
the opinions of HCL or its affiliates.
 Any form of reproduction, dissemination, copying, disclosure, modification,
distribution and / or publication of
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is strictly prohibited. If you have
 received this email in error please delete it and notify the sender
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Re: Diary Field wierdness

[Ian Trimnell]

Ron Legters wrote:

**

Listers -
I've got an issue here that I'm not seeing in the KB's or Issues log 
on BMC Support, so I thought I'd see if anyone else has seen this. 
I've got a case with BMC Support, too.


We're running HelpDesk 6.0 on ARS 7.0.1 on Windows machines. When my 
users upgraded their User Tools to 7.0.1 patch 1, When they save a 
'New' case, and a new, blank HD Case window opens, the new window has 
copied the last entry from the worklog of the previous case. They 
can't erase it, either. They can highlight it, and press delete and it 
appears to go away, but when they open it again, it's still there. It 
doesn't appear to stay in the new case once it's saved, though.


I have one HD analyst who hasn't upgraded from 7.0.0 patch 2, and this 
isn't happening to him.


Any ideas?

Thanks,
Ron Legters


Ron,

We have experienced this problem as well.  Our site is purely custom 
build and still running on a 6.0.1 server.  Our users who installed the 
7.0.1 WUT (and also those who installed patch 1) have found that, upon 
submitting a ticket, the contents of the diary field (equivalent to your 
worklog) stays there in the diary field.  Deleting it and writing over 
appears to not work as if they open up the diary field the old diary 
contents are still there.  The new contents are, however, saved with the 
new ticket. This sound exactly the same as if happening on your site.


I would suggest two courses of action:

  1. Submit a ticket to BMC (or your partner) and cross reference it
 with ticket ISS03078412.
  2. Revert to the 7.0.0 User Tool (any patch level will do) and this
 particular problem will cease.

We are currently in the process of upgrading our system to 7.0.1 and I 
have now experienced this problem with the development server and the 
7.0.1 User tool.  Needless to say both BMC and our partner are currently 
scratching their heads over this one and are claiming to not to be able 
to replicate this.


Hope this all helps,

Ian


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative 
Computing Service

Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/

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Re: Import CSV file in Remedy

[Peketi, Rameshbabu]

You can import the file directly into the database using DTS packages.
We tried in the past and it imported successfully.
You have to import into T table, H tables individually...
If we import directly into the tables, it doesn't update the next ID in
arschema table.
So, After all the importing is done, update nextID in the arschema table
with the latest requestID of the T table.
The T table latest request id and H table's request ID should be same.

If you take care of all the above, the import is successful. 

Regards,
Ramesh Babu.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Thursday, March 08, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import CSV file in Remedy

I would create a new import form in Remedy and import the csv files into
this form. 

Filters on merge would then be written to push the data to the correct
classes. 

Harmil writes: 

> All,
>
>   We need to import some CSV files in to Remedy Database (SQLServer)
and it will be a one time dump of data so we don't concern about the
performance or any other issues. We have different columns on CSV file
goes to different BMC CMDB 1.1 classes in remedy so how do i create a
workflow which takes each CSV file's column and import those attributes
in Remedy form(Table).Can some one tell me the best way to handle this.I
think i need some kind of DB script and step details to create this work
flow? 
>
>   Environment:
>
>   CM DB 1.1
>   ARS 6.x
>   Windows NT
>   IT SM 6.x
>
>   Appreciated your quick response.
>
>   Thanks,
>
>   Harmil
>   Remedy Consultant
> 
> 
>  
> -
> Don't get soaked.  Take a quick peek at the forecast  with theYahoo! 
> Search weather shortcut.
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
 


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Re: EIE Data Exchange

[Shimrit Or]

I am allready in version 7.

I need to export data into some kind of file in order to import it to
another system automaticaly.

Can you explain it step by step? please.

Thanks.

Shimrit Or.

On Mar 7, 8:29 pm, Roger Justice <[EMAIL PROTECTED]> wrote:
> You are right the data can be exported to ARX format. However since version 7 
> has new features and functions a re-create is better. Also is all of the data 
> being transferred?
>
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> To: [EMAIL PROTECTED]
> Sent: Wed, 7 Mar 2007 11:34 AM
> Subject: Re: EIE Data Exchange
>
> I don't have EIE, but can't you just open the forms in the User Tool and
> do a standard report to an ARX of all records?
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Shimrit Or
> Sent: Wednesday, March 07, 2007 8:36 AM
> To: [EMAIL PROTECTED]
> Subject: EIE Data Exchange
>
> Hi,
>
> Is there any way I can export data exchange definitions (the
> EIE:DataExchange and EIE:DataMapping form contents)?
>
> I need to save all definitions in order to import them to a new EIE (AR
> system)  server.
>
> All I could find is a way to export the form definition (using export in
> the AR administrator) but I couldn't find a way to export form content.
>
> Thanks ahead,
> Shimrit Or
> BSM consultant
>
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> - Show quoted text -

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Re: Import CSV file in Remedy

[Peter Romain]

I would create a new import form in Remedy and import the csv files into 
this form. 

Filters on merge would then be written to push the data to the correct 
classes. 

Harmil writes: 


All,
   
  We need to import some CSV files in to Remedy Database (SQLServer) and it will be a one time dump of data so we don't concern about the performance or any other issues. We have different columns on CSV file goes to different BMC CMDB 1.1 classes in remedy so how do i create a workflow which takes each CSV file's column and import those attributes in Remedy form(Table).Can some one tell me the best way to handle this.I think i need some kind of DB script and step details to create this work flow? 
   
  Environment:
   
  CM DB 1.1

  ARS 6.x
  Windows NT
  IT SM 6.x
   
  Appreciated your quick response.
   
  Thanks,
   
  Harmil

  Remedy Consultant


 
-
Don't get soaked.  Take a quick peek at the forecast 
 with theYahoo! Search weather shortcut. 


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