Re: OT maybe: Translation help with localization of a form...
Hi Joe, here comes the literal translation to German: Usage Statistic of Selected Solution - Gebrauchsstatistik der ausgewählten Lösung or maybe Anwendungsstatistik der ausgewählten Lösung Usage Count - Anzahl Verwendungen or maybe Gebrauchszähler and Spanish: Usage Statistic of Selected Solution - estadística del uso de la solución elegida Usage Count - número de usos As I am not familiar with BMCs ITSM Suite other translations may fit better for the fields purpose. Kind regards, Albert Joe D'Souza schrieb: ** Listers, This probably isn't really on topic, so Dan if you happen to read this forgive me for posting this.. I am in the process of localizing a customized field on the solution database form on ITSM 7. The purpose of this field is to keep a counter of the number of times this solution was used from the Requester Console by end users. The English title I have chosen for this field is *Usage Statistic of Selected Solution*. Would listers with knowledge of the languages below please translate this into the following languages for me?? 1) French 2) German 3) Spanish Also I would like the translation of *Usage Count*. I appreciate your help.. Cheers Joe __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Carey, The manual step now serves as a confirmation that the patch was applied correctly and makes the replacement of existing functionality explicit. That's why I don't see it as a problem at the moment. We try to automate most of our patches using our installer however, so the renaming is not something a user would do. Automatic rename/overwrite would be very bad in our scenario as a customer or consultant could have changed standard workflow. The renaming step makes people aware of the fact that something has changed, and that any RFCs on that piece of workflow has to be checked. But I guess we're talking different scenario's here. If you are in a typical test-acceptance-production migration, the auto rename stuff could be usefull. But I think it is better solved using good tooling that allows to create a real patch. That tool would also need rollback functionality etc. In the current implementation a guide is a container just as a packing list or application. The uniqueness of the containers should be not only on the name, but also on the type of the container. That would fix the name clash issues with guides easy. Hugo On 8/15/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Hugo, The benefit is that there does not need to be a manual step. If the software can do the job, then why ask a person to do it? Fields/forms have internal IDs that are the root of their function/definition. But these values are not GGUID. They are localized to the ARS server. ( And their usefulness is limited by that choice.) If an object is owned by a vendor, then the customer should only push it aside and implement their own object in it's place. If that can be done in a way that allows for the new object to be protected from the vendors patch/installer and allows the patch/installer to find the vendor's object, then that is what I am after. And the less I have to do to make all of that happen the better. Furthermore, why does the name actually matter to the function of the object? The only places that I see names as being more useful than GGUIDs would be to allow the customer to replace an OOB part with a custom part. Form views and maybe guide names come to mind as the only good things that I can think of like that. Sure you could argue that Guides contents should be object name based and not GGUID based, but I think you would be working to hard to keep the functionality correct in that case. But having the ability to rename(enable/disable) a guide and sub in your own (based on name) might be a very good choice for a customization design pattern for those objects too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/15/07, Hugo Visser [EMAIL PROTECTED] wrote: ** My bet is that AR Developer Studio will be built on Eclipse and therefore it will be much easier to integrate with VCS's like CVS and SVN that already have a team provider in Eclipse. I'm not sure how the copy-merge model of CVS and SVN are a good fit when it comes to AR development however. I understand the guid thing now, but I don't see the benifit. If you are renaming stuff on the server and you are writing a patch instruction, I'd rather have an explicit rename step as opposed to import this and it will automatically rename things step. But maybe my view is different as my company is supplying patches to our customers for ExpertDesk today. Hugo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to access Report (Cross tab report) through Remedy.
I have generated two reports: 1Standard report2cross tab Report. And i want to access these reports through Remedy form.I have written an active link with open window action(window type as 'Report'). Through this workflow I am able to access theStandard Report (with data) But not the Cross tab report.It is not giving any error but the Report (Cross tab)opened is Blank. -- View this message in context: http://www.nabble.com/How-to-access-Report-%28Cross-tab-report%29-through-Remedy.-tf4278601.html#a12178296 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Consuming Web Services
Hi, I am experiencing a problem when trying to consume a web service and then do the mappings just to one particular form. When I have loaded the WSDL and then do the input mappings and then save or click on Modify Action and then go back to the Mappings, it undoes the mappings and goes to the corner of my screen like the figure shown in screen shot one. When I use a different form with the same form properties but different fields it allows me to map fine and also shows me all the mappings after it has been saved/modify Action like the screen shot 2. I have however tested on the client and get the following error message ARERR [8940] Error during XML definition parsing : Expected entity name for reference The preceding message occurred during the execution of active link MTNNS:ES_conWSDL_NotificationSystem_Email Send -- action 1. (ARNOTE 1101) I first thought the form may have been corrupted and so recreated the form but this issue still persists. Remedy ARS Version in Use User Too: 7.1 Administrator Tool: 7.1 Screen shot one Screenshot 2 Regards, Darshana Jivan Application Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image005.jpgimage006.jpg
Customising AR Error Messages
Hi All, I have a requirement where we need to Customise an AR Error Message. An example of an Error message that needs to be customised is: ARERR [331] You do not have write access (for this entry) to field : XYZ Can you please advise if this requirement is possible and if yes, can you share the details how we could do this. Any inputs on this issue would be most appreciated. Environment Details: ARS 6.3 Oracle Linux Thanks and Regards Rajeev The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Customising AR Error Messages
Hi Rajeev, Submit a record in the Remedy Message Catalog form. Message Type = 0 Message Identifier = 331 Message Text = whatever you want Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I have a requirement where we need to Customise an AR Error Message. An example of an Error message that needs to be customised is: ARERR [331] You do not have write access (for this entry) to field : XYZ Can you please advise if this requirement is possible and if yes, can you share the details how we could do this. Any inputs on this issue would be most appreciated. Environment Details: ARS 6.3 Oracle Linux Thanks and Regards Rajeev The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Status of Uninstalling Crystal Reports redistributable files defect
Kelly, Thanks for replying on this. I viewed the UserToolReadme file again for patch 003 of 7.0.01 Patch 003 does not address the situation, but the text in the previous patch information area under patch 002 shows below: SW00257321 Uninstalling the Crystal Reports redistributable files can cause corruption to Microsoft Office. The only way to recover is to reload the operating system. So...my original post below describes the purpose of patch 002 was to disable the uninstall capability of Crystal Reports (as a work around). The appearance of the above text in the UserToolReadme file is an indication the workaround was done. But...what about the actual fix, i.e., being able to uninstall the entire User Tool along with the Crystal Reports redistributables. What is the status of the actual fix is what I am asking about. I assumed it would be fixed in the new 7.1 release but I could not find any information discussing this in recent what's new document for version 7.1.0 Thanks, Bruce From: Gatewood Kelly [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 15, 2007 4:24 PM Subject: Re: Status of Uninstalling Crystal Reports redistributable files defect This was fixed in 7.01 patch 3. Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Bruce B Sent: Wednesday, August 15, 2007 14:26 To: arslist@ARSLIST.ORG Subject: Status of Uninstalling Crystal Reports redistributable files defect ** What is the status of the below issue? The workaround fix for this issue on 7.0.01 Patch 002 was to disable uninstalling Crystal Reports redistributable files until the formal fix is put in place. I don't see any reference of a formal fix in the recent what's new document for version 7.1.0 The Disposition of the issue is Verified. The Resolution of the issue is Fixed. Bug Number Description SW00257321 If you selected the Crystal Reports option when you installed BMC Remedy User 7.x, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. (If you did not install Crystal Reports with BMC Remedy User, this problem does not occur.) If Microsoft Office 2003 or Microsoft Visual Studio stops working, the affected computer must be returned to a restore point that predates the BMC Remedy User uninstall or reimaged to repair the corruption. This issue is caused by the Business Objects Crystal redistributable that is bundled with BMC Remedy User. The corruption occurs when the BMC Remedy User uninstaller calls the uninstall script of the Crystal MSI. BMC Software is working with Business Objects to resolve this issue. In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script. But the problem remains in all previous versions and patches of BMC Remedy User 7.x. In addition, an entry for Crystal Redistributables still appears in the Add or Remove Programs dialog box of the Windows Control Panel. Running the Crystal Reports uninstaller from that dialog box or from a previous version of BMC Remedy User 7.x will cause this issue to occur. Workaround: Until this problem is permanently resolved, BMC Software recommends that you do not uninstall BMC Remedy User 7.x. Instead, install new versions of BMC Remedy User 7.x without first removing the currently installed version. We are waiting on deploying a more recent version of the Windows User Tool until this problem is fixed. Any information will be helpful to us. Thank you, Bruce Wilson Datastream Consulting, LLC __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Requesting Advice
Hello everyone, We are in the process of upgrading our system. We are currently running AR server 6.0.1 with Oracle 9i on a Windows 2000 server. We are upgrading to the latest version in Remedy with Oracle 10g. I have a few questions: Does Remedy run better with Oracle 10g on Linux? what are the pros and cons? How does the licensing work on Change Management do we need a license for each person that will be approving tickets? Discovery Tools or LANDesk? which works better, integrates better? What are the pros and cons? Any help will be greatly appreciated!! Thank you so much for your help! Angelina Mora Battelle Energy Alliance INL 208 526-3535 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Table Field Question - Set Fields based on Column
Greetings List! I currently have a table field that, among other things, shows the Entry ID, and various Target Due times from data in another Form. Using a COLMIN function, I'm able to set a field with the Next Due Time showing the time that the next record is due. However, I'd also like to set the Entry ID of the next record due itself. I'd like to do this from the table, as the source schema is rather large and is polled once already to create the results in the table. Is this possible? Thx! Shawn Stonequist EMNS, Inc. Remedy 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Customising AR Error Messages
Hi, I guess that I missed telling you that you have to go into ARAdmin-ServerInformation-Advanced and enable Localized Error Messages in order for the system to start using messages in the specified form. Best Regards - Misi, RRR AB, http://www.rrr.se Hi Misi. Thank you so much for your prompt response. I tried this , but somehow it does not pick up the message that I write in it. Do I need to restart the server or ensure that some setting is in place. Thanks for your time Regards Rajeev -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, August 16, 2007 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Customising AR Error Messages Hi Rajeev, Submit a record in the Remedy Message Catalog form. Message Type = 0 Message Identifier = 331 Message Text = whatever you want Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I have a requirement where we need to Customise an AR Error Message. An example of an Error message that needs to be customised is: ARERR [331] You do not have write access (for this entry) to field : XYZ Can you please advise if this requirement is possible and if yes, can you share the details how we could do this. Any inputs on this issue would be most appreciated. Environment Details: ARS 6.3 Oracle Linux Thanks and Regards Rajeev The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Possible Table field Enhancement
Well, I don't think you can already do this, but I could see it coming in use occasionally. I would like to have the ability to set the contents of a table using Direct SQL and external(). This way I could dynamically build a query string, then use external to present it to the table field. I would like to see Direct SQL as an option in the 'Form:' field on the Table Property tab in the admin tool. The 'Field on Form:' and the 'Field as Column' areas would be blank, as they would just pull the list of fields from your SQL statement. You would enter your SQL (hardcoded) or the External() function in the current 'Qualification bar' on the Table Property tab. They do this functionality with Set Fields. You have the option to select Direct SQL as an option to choose SQL in the 'Read Value for Field From:' field instead of choosing a form or the current transaction. I would like to see this mimicked in a Table field. I've only needed this twice, and both times have had to identify a work-around. I don't want to have to create an SQL view in the database every time I need to work around this. What is your input? Have you come across a situation where this would be handy (such as when you need to join two tables)? Another solution that would have worked for me in the past is if I could have chosen multiple remedy forms to pull in data to my table, using a join statement in the 'Qualification bar', and going through the GUI to choose which fields show up from each form, similar to when you create a join form. The reason why I don't just create a join form to start out with is that in remedy, you cannot create a join form of two view forms, and you can only create joins of other remedy views. I don't want to have to go out to the database, create my own non-remedy join of the tables from which the other views pull from, and then point a view form on top of that join so that I can access it in a table. Also, this would allow me to be much more flexible in which data I present in a table. Instead of having multiple tables layered on top of each other, I can just dynamically send them their own SQL qualification and use only one table, just changing the contents it displays based on the user, or based on some other options the user chooses. This could really eliminate the need for using multiple table fields in a lot of situations which I've seen. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Heh, wouldn't that be golden? Can it cut my grass also!? :) Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, August 16, 2007 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Open Source at BMC
BMC has hired a new Open Source Guru, whurley. His name is William Hurley but he goes by whurley. He is a geek's geek :) He has a section on the new BMC Developer Network ( developer.bmc.com ). You can view the Open Source section at - http://developer.bmc.com/bmcdn/bmcdn/openSource/landing.jsf I also suggest you who are working on integrating with Atrium CMDB take a peak at the Downloads section (upper middle of the page). BMC has released a collection of Open Source CMDB integrations that allow easy incorporation of inventory data from 3rd-party products including SMS and CiscoWorks among others In the 'Forums section of the Developer Network, you can have discussion about open source projects as well. I know many of you used to upload your cool utilities and freeware applications to the old Remedy Developer Community. You will now find those oldies but goodies on the BMC Developer Network (Or BMCDN as some have begun to refer to it). You can now add new ones as well via the Contributions section under the Resource Center. - Kelly Deaver [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to create a view form
Brooks, In which database did you create the view? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of brooksm Sent: Wednesday, August 15, 2007 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: How to create a view form I was logged in as SA. I've tried SA.ALTIRIS_VIEW, but get this error: Requested database table not found. Please check the spelling (table name is case-sensitive) (ARERR 481). I've verified the case sensitivity in the tablename was correct (it should be all caps). Kevin Gallagher wrote: Who were you logged in as when you created the view in your database? It is most likely login.view. For example aradmin.ALTIRIS_VIEW. You also might want to check the permissions on the view and make sure the aradmin account has permission to read and write it. --- brooksm [EMAIL PROTECTED] wrote: My ARSystem is on a SQL Server 2005 database and I need to create a view form of an external table/view. I've already set up the dblink and created a view of the external table. I'm having problems with the correct syntax when creating the view form. Database = ARSystem Schema = dbo So far i've tried these all unsuccessfully: ARSYSTEM.DBO.ALTIRIS_VIEW ARSYSTEM.ALTIRIS_VIEW ARSYSTEM..ALTIRIS_VIEW ALTIRIS_VIEW Can someone advise what the problem might be? Thanks Brooks -- View this message in context: http://www.nabble.com/How-to-create-a-view-form-tf4275357.html#a12169275 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/How-to-create-a-view-form-tf4275357.html#a12170062 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Requesting Advice
Angelina, You have opened up a can of worms. I will try to answer one of you questions. You can have Approvers that have only Read license. They do not require a fixed or floating in other words. If you want them to be able to view the changes they will need Infrastructure Change Viewer or Infrastructure Change Submit depending on your goal. For change you have several Group Permissions you can give that require license. CM Dashboard User, Infrastructure Change Config, Infrastructure Change Master, Infrastructure Change Submit, Infrastructure Change User and Infrastructure Change Viewer. The only ones that need a fixed or floating license is Config, Master or User. I hope this helps. Don Date: Thu, 16 Aug 2007 06:04:37 -0600From: [EMAIL PROTECTED]: Requesting AdviceTo: [EMAIL PROTECTED] Hello everyone, We are in the process of upgrading our system. We are currently running AR server 6.0.1 with Oracle 9i on a Windows 2000 server. We are upgrading to the latest version in Remedy with Oracle 10g. I have a few questions: Does Remedy run better with Oracle 10g on Linux? what are the pros and cons? How does the licensing work on Change Management do we need a license for each person that will be approving tickets? Discovery Tools or LANDesk? which works better, integrates better? What are the pros and cons? Any help will be greatly appreciated!! Thank you so much for your help! Angelina Mora Battelle Energy Alliance INL 208 526-3535 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ _ Find a local pizza place, movie theater, and more….then map the best route! http://maps.live.com/default.aspx?v=2ss=yp.bars~yp.pizza~yp.movie%20theatercp=42.358996~-71.056691style=rlvl=13tilt=-90dir=0alt=-1000scene=950607encType=1FORM=MGAC01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
I'd second that. I've had it happen many times where I open a form, and immediately, the save button unlocks, and if I close it, it asks me if I want to save changes, but I made no changes. Most of the time, I'm too chicken to save it. I'd LOVE to know what it thinks changed. -A On Aug 16, 2007, at 7:39 AM, Carey Matthew Black wrote: OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Hi All, Define an AL on WL with SET-CHANGE-FLAG 0 with 999 order The alternative is to remove SAVE button from the interface Best regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, August 16, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists I'd second that. I've had it happen many times where I open a form, and immediately, the save button unlocks, and if I close it, it asks me if I want to save changes, but I made no changes. Most of the time, I'm too chicken to save it. I'd LOVE to know what it thinks changed. -A On Aug 16, 2007, at 7:39 AM, Carey Matthew Black wrote: OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
...one more item that would save me time is Ctrl-Enter to save an object similar to saving a record while running the application. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Thursday, August 16, 2007 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Hi All, Define an AL on WL with SET-CHANGE-FLAG 0 with 999 order The alternative is to remove SAVE button from the interface Best regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, August 16, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists I'd second that. I've had it happen many times where I open a form, and immediately, the save button unlocks, and if I close it, it asks me if I want to save changes, but I made no changes. Most of the time, I'm too chicken to save it. I'd LOVE to know what it thinks changed. -A On Aug 16, 2007, at 7:39 AM, Carey Matthew Black wrote: OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
I think Andrew was talking about the Admin Tool, not opening a form in the User tool. One reason the admin tool thinks something has changed is it tries to check the parent field information (field on a page). The Admin tool also checks the tab order so if a field was added to a different view on the form it may want to update the tab order on other views. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Thursday, August 16, 2007 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Hi All, Define an AL on WL with SET-CHANGE-FLAG 0 with 999 order The alternative is to remove SAVE button from the interface Best regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, August 16, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists I'd second that. I've had it happen many times where I open a form, and immediately, the save button unlocks, and if I close it, it asks me if I want to save changes, but I made no changes. Most of the time, I'm too chicken to save it. I'd LOVE to know what it thinks changed. -A ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Work Info send notification version 7 - Incident Management (HPD:Helpdesk)
* HIi List, I have facing problem with the notification Work Info any update happen in the ticket sending out email , what I can do to control this notification ? There is attachment file for the filter. Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
This was a bug that I believe was found in 4.5. It was supposed to be corrected but never was. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, August 16, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists I'd second that. I've had it happen many times where I open a form, and immediately, the save button unlocks, and if I close it, it asks me if I want to save changes, but I made no changes. Most of the time, I'm too chicken to save it. I'd LOVE to know what it thinks changed. -A On Aug 16, 2007, at 7:39 AM, Carey Matthew Black wrote: OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy value (#$$Case ID$$#) within a URL qual statement
Does anyone have any ideas about including a Remedy value as the Qualification in an URL string? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Work Info send notification version 7 - Incident Management (HPD:Helpdesk)
Rather than just point you to a form, I think it would be a good idea for you to research how the notifications work in v7 - it's WAY different than in previous versions, and is important to know. I will give you a hint - there is ONE filter that sends out everything, and one form in which the message is formatted. Look at the forms prefixed NTE: and you should be able to figure it out. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Thursday, August 16, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: Work Info send notification version 7 - Incident Management (HPD:Helpdesk) ** * HIi List, I have facing problem with the notification Work Info any update happen in the ticket sending out email , what I can do to control this notification ? There is attachment file for the filter. Regards, Rami __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Re: Software Developer Remedy Job at Amazon.com com job link to website
Louise, That is true. There are exceptions. ;-) Thanks, -Geoff On 7/26/07, E. Louise van Hine [EMAIL PROTECTED] wrote: I don't know, Geoff, that isn't such a bad thing! I did it and survived! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Geoffrey Endresen [EMAIL PROTECTED]: ** The only disadvantage is that you would be working with me ;0) http://www.amazon.com/b/?node=239362011 -- -Geoff Endresen http://Amazon.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Possible Table field Enhancement
First off I agree with you...it would be nice to be able to do this...but one of the complications associated with this is the fact that columns in tables use field ID's...those field ID's are used for things like colsum and such and wouldn't be available in these 'dynamic' tables. The only thing you would be able to do with these dynamic tables would be to display information...you wouldn't be able to interact with any of the data in any way because none of the columns exist and you wouldn't be able to write workflow against the nonexistant columns. I agree and have come across several instances where this type of thing would have been useful...but with my 'problem' defined...it makes the capability less interesting/useful _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, August 16, 2007 6:46 AM To: arslist@ARSLIST.ORG Subject: Possible Table field Enhancement ** Well, I don't think you can already do this, but I could see it coming in use occasionally. I would like to have the ability to set the contents of a table using Direct SQL and external(). This way I could dynamically build a query string, then use external to present it to the table field. I would like to see Direct SQL as an option in the 'Form:' field on the Table Property tab in the admin tool. The 'Field on Form:' and the 'Field as Column' areas would be blank, as they would just pull the list of fields from your SQL statement. You would enter your SQL (hardcoded) or the External() function in the current 'Qualification bar' on the Table Property tab. They do this functionality with Set Fields. You have the option to select Direct SQL as an option to choose SQL in the 'Read Value for Field From:' field instead of choosing a form or the current transaction. I would like to see this mimicked in a Table field. I've only needed this twice, and both times have had to identify a work-around. I don't want to have to create an SQL view in the database every time I need to work around this. What is your input? Have you come across a situation where this would be handy (such as when you need to join two tables)? Another solution that would have worked for me in the past is if I could have chosen multiple remedy forms to pull in data to my table, using a join statement in the 'Qualification bar', and going through the GUI to choose which fields show up from each form, similar to when you create a join form. The reason why I don't just create a join form to start out with is that in remedy, you cannot create a join form of two view forms, and you can only create joins of other remedy views. I don't want to have to go out to the database, create my own non-remedy join of the tables from which the other views pull from, and then point a view form on top of that join so that I can access it in a table. Also, this would allow me to be much more flexible in which data I present in a table. Instead of having multiple tables layered on top of each other, I can just dynamically send them their own SQL qualification and use only one table, just changing the contents it displays based on the user, or based on some other options the user chooses. This could really eliminate the need for using multiple table fields in a lot of situations which I've seen. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Possible Table field Enhancement
Remedy would just have to deal with the columns. Give them generic column ids. Whenever you select a row, click on a button, then you should be able to reference the row by the value in the row you clicked on. It should act just as it does now. You could display to the manager a list of tickets pending his/her approval. The manager select the ticket she/he wants to approve, approves it, then your workflow fires based on the request id column. Remedy should be able to take care of the column IDs by assigning generic column IDs if it needs to. Thankfully, that part isn't up to us :) It's just our job to define a need, and theirs to define a solution. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, August 16, 2007 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Possible Table field Enhancement ** First off I agree with you...it would be nice to be able to do this...but one of the complications associated with this is the fact that columns in tables use field ID's...those field ID's are used for things like colsum and such and wouldn't be available in these 'dynamic' tables. The only thing you would be able to do with these dynamic tables would be to display information...you wouldn't be able to interact with any of the data in any way because none of the columns exist and you wouldn't be able to write workflow against the nonexistant columns. I agree and have come across several instances where this type of thing would have been useful...but with my 'problem' defined...it makes the capability less interesting/useful From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, August 16, 2007 6:46 AM To: arslist@ARSLIST.ORG Subject: Possible Table field Enhancement ** Well, I don't think you can already do this, but I could see it coming in use occasionally. I would like to have the ability to set the contents of a table using Direct SQL and external(). This way I could dynamically build a query string, then use external to present it to the table field. I would like to see Direct SQL as an option in the 'Form:' field on the Table Property tab in the admin tool. The 'Field on Form:' and the 'Field as Column' areas would be blank, as they would just pull the list of fields from your SQL statement. You would enter your SQL (hardcoded) or the External() function in the current 'Qualification bar' on the Table Property tab. They do this functionality with Set Fields. You have the option to select Direct SQL as an option to choose SQL in the 'Read Value for Field From:' field instead of choosing a form or the current transaction. I would like to see this mimicked in a Table field. I've only needed this twice, and both times have had to identify a work-around. I don't want to have to create an SQL view in the database every time I need to work around this. What is your input? Have you come across a situation where this would be handy (such as when you need to join two tables)? Another solution that would have worked for me in the past is if I could have chosen multiple remedy forms to pull in data to my table, using a join statement in the 'Qualification bar', and going through the GUI to choose which fields show up from each form, similar to when you create a join form. The reason why I don't just create a join form to start out with is that in remedy, you cannot create a join form of two view forms, and you can only create joins of other remedy views. I don't want to have to go out to the database, create my own non-remedy join of the tables from which the other views pull from, and then point a view form on top of that join so that I can access it in a table. Also, this would allow me to be much more flexible in which data I present in a table. Instead of having multiple tables layered on top of each other, I can just dynamically send them their own SQL qualification and use only one table, just changing the contents it displays based on the user, or based on some other options the user chooses. This could really eliminate the need for using multiple table fields in a lot of situations which I've seen. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Looking for Remedy Resource for our client in Colorado Spring, CO
Hi All, We need a Resource for the below mentioned position. Role - This resource will be working with Remedy team as technical Team Lead and a member *BSA* team reporting to a team lead in Minneapolis. This team supports the *Xcel Energy account* Responsibility - Work with customer to design technical solutions based on requirements.*Manage multiple Sybase databases*, maintain multiple server configurations for production and test environments. Plan and estimate proposed solutions, and work with Project Management Office to clarify requirements and solution deliverables. Implement solutions using Remedy Tools and Sybase programming, Windows UNIX server management and monitoring, and specific REMEDY application knowledge. Utilize reporting tools and interfaces to provide information to IBM and Xcel Energy executives. *Required skills:* Experience with REMEDY 6.x application is required. REMEDY 7.x skills desired. Experience with Mercury ITG, Blackberry, HELO, HP Openview, and NIKU is required. Nice to have skills: Understanding of relevant business processes is also a plus. These include: asset management, chargeback billing, work flow management, project management knowledge. Please reply back with your Resume in word document and contact information. Jaspal Nandra *Recruitment* *GCI - Global Consultants, Inc. (**Core National Supplier to IBM**)* URL: www.g-c-i.com 25 Airport Road, Morristown - NJ 07960 Phone: *973-841-2252* Fax: 973-993-0815* * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy value (#$$Case ID$$#) within a URL qual statement
You mean something like: http://FQDN_WEB_SERVER/arsys/servlet/ViewFormServlet?server=Remedy_Se rverform=Form_Name_Encoded_as_URLqual=Encoded_Search_Stringusern ame=loginpassword=password To encode the search string you must convert all non-normalized-URL characters... 'Request ID' = 001 Must be converted to: %27Request%20ID%27%20%3D%20%22001%22 Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sent: Thursday, August 16, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Remedy value (#$$Case ID$$#) within a URL qual statement Does anyone have any ideas about including a Remedy value as the Qualification in an URL string? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Requesting Advice
Don answered your licensing question, I'll take the one about Oracle / Linux. I've been working in a Unix / Linux environment for the last 10 years. So while I haven't had recent experience with window's platform, I think what I have to say on the subject is still true. Installing, administrating on Windows is probably easier than Linux, especially if this is your first time. When you install Remedy on a Linux server there are a lot of gotchas. For example you have to have all your environmental variables are setup correctly, failure to do that will result in loss of sanity. :) The install scripts are not consistent from one app to another. Then there's the question of root/ nonroot installation. All that aside, once you have a Linux server up and running I think its fairly stable, fast and scalable. So if you go the Linux route, make sure you have a good knowledgeable SA (Systems Admin) to assist you and between the SA, ARList you should be ok. Oracle you're already familiar with so no need to expand on that. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Don Simmons [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/16/2007 09:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Requesting Advice ** Angelina, You have opened up a can of worms. I will try to answer one of you questions. You can have Approvers that have only Read license. They do not require a fixed or floating in other words. If you want them to be able to view the changes they will need Infrastructure Change Viewer or Infrastructure Change Submit depending on your goal. For change you have several Group Permissions you can give that require license. CM Dashboard User, Infrastructure Change Config, Infrastructure Change Master, Infrastructure Change Submit, Infrastructure Change User and Infrastructure Change Viewer. The only ones that need a fixed or floating license is Config, Master or User. I hope this helps. Don Date: Thu, 16 Aug 2007 06:04:37 -0600 From: [EMAIL PROTECTED] Subject: Requesting Advice To: arslist@ARSLIST.ORG ** Hello everyone, We are in the process of upgrading our system. We are currently running AR server 6.0.1 with Oracle 9i on a Windows 2000 server. We are upgrading to the latest version in Remedy with Oracle 10g. I have a few questions: Does Remedy run better with Oracle 10g on Linux? what are the pros and cons? How does the licensing work on Change Management do we need a license for each person that will be approving tickets? Discovery Tools or LANDesk? which works better, integrates better? What are the pros and cons? Any help will be greatly appreciated!! Thank you so much for your help! Angelina Mora Battelle Energy Alliance INL 208 526-3535 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ Find a local pizza place, movie theater, and more?.then map the best route! Find it! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy value (#$$Case ID$$#) within a URL qual statement
Yes... But the 001 needs to resolve to #$$Case ID$$# from HPD:Help Desk From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Thursday, August 16, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy value (#$$Case ID$$#) within a URL qual statement ** You mean something like: http://FQDN_WEB_SERVER/arsys/servlet/ViewFormServlet?server=Remedy_Se rverform=Form_Name_Encoded_as_URLqual=Encoded_Search_Stringusern ame=loginpassword=password To encode the search string you must convert all non-normalized-URL characters... 'Request ID' = 001 Must be converted to: %27Request%20ID%27%20%3D%20%22001%22 Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sent: Thursday, August 16, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Remedy value (#$$Case ID$$#) within a URL qual statement Does anyone have any ideas about including a Remedy value as the Qualification in an URL string? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email engine files (version 7, AIX)
Thanks for the link. Java is not yet one of my competencies (I know - it needs to be) so that page wasn't particularly helpful. It sounds like the javamail.providers file is needed however, so I'll put it in place and move on. Thanks again, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/15/2007 06:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Email engine files (version 7, AIX) http://java.sun.com/products/javamail/javadocs/javax/mail/Session.html may answer some questions. Axton On 8/15/07, Thad K Esser [EMAIL PROTECTED] wrote: ** So I'm doing my Version 7 Email Engine install today on my fresh new AIX box. At the end of the install, it tells me to append two _tmp files to their corresponding files in the java directory (since I'm doing this as non-root). In looking at the files, one of them makes sense - it sets the logging level for Remedy. They other one (javamail.providers_tmp) only has one line it: protocol=mbox; type=store; class=gnu.mail.providers.mbox.MboxStore; [EMAIL PROTECTED] Which looks pretty generic to me. I chose to not configure my mailbox during install and I'm wondering if this is the default mailbox. And more to the point, is it really necessary to have this file in the java directory? If so, for what purpose? Thanks, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Deleting Users
CANDACE.. your solution worked. This person was no were to be seen. I created her account again, added her again to the group and deleted herYIPEE.she is gone. WHEW That was crazy. Thanks to everyone. I was about ready to kill myself On 8/15/07, Leonard Neely [EMAIL PROTECTED] wrote: Hi Katherine, I'm not sure if you ever got this resolved, but Kelly and Christopher are right. You have to find the SHR:Assignment form and remove the orphan record from there. You mentioned that you could not find the form. There are a few possible reasons for this. 1. You are logging into Remedy User via an application Shortcut and this form is not included in the application. In that case, it may not appear in your object list. If this is the case, try logging into Remedy from the Start/Programs Menu. 2. Someone may have defined an Alias on the form view, with a name other than SHR:Assignment. In the Admin Tool, open the SHR:Assignment form, and go to the view properties (Form/Current View/Properties). From there, click on the Aliases and Labels tab, and see what name is there (if any). Look for that name in the object list in the User tool. Once you find the form, I would perform the following Advance Search using the Group ID that the user belongs to: 'Group ID+' = GroupID This should return all members of that group, and you should also see the orphan record that you need to delete. HTH Leonard Neely Column Technologies, Inc. -Original Message- From: Katherine Hoffner Sent: Wed 8/15/2007 1:11 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: Deleting Users ** I tried that also but she isnt even in the system to add her back. She is completely gone. On 8/15/07, Candace DeCou [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Katharine - if no one else's suggestion works do this - add her back in as a user and re-add her to the group in config manager, then use the config manager to delete her. I have had this happen before also and that works for me. :) Candace _ From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Katherine Hoffner Sent: Wednesday, August 15, 2007 7:45 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Deleting Users ** HI All, I have a weird issue. I removed a user from a group that I have. The person is now removed but she still shows up in the dropdown choices when creating a ticket. I then went back to check to see if I made a mistake and didnt delete the person. The user is no longer in the group. I then deleted all the users I have in the group. I chose the option that said delete all. When I did that everyone was deleted from the drop down choices when creating the ticket. The person I am trying to delete still shows up. This person is in no groups. I am totaly confused as to why this is happening. -- Katherine __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Katherine __20060125___This posting was submitted with HTML in it___ -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT maybe: Translation help with localization of a form...
Joe, what the Albert suggest is more like dictionary word by word translate..and also may be differences between where the Spanish-speakers lives or work. a more casual way is: Usage Statistic of Selected Solution - estadística de uso de la solución (remove elegida), Uso de la solución, Estadistica or maybe it could be different, What do you mean with this statistic? Usage Count - veces utilizada or veces usada or número de veces usada or número de veces utilizada Pedro MX On 8/16/07, Albert Bihler [EMAIL PROTECTED] wrote: Hi Joe, here comes the literal translation to German: Usage Statistic of Selected Solution - Gebrauchsstatistik der ausgewählten Lösung or maybe Anwendungsstatistik der ausgewählten Lösung Usage Count - Anzahl Verwendungen or maybe Gebrauchszähler and Spanish: Usage Statistic of Selected Solution - estadística del uso de la solución elegida Usage Count - número de usos As I am not familiar with BMCs ITSM Suite other translations may fit better for the fields purpose. Kind regards, Albert Joe D'Souza schrieb: ** Listers, This probably isn't really on topic, so Dan if you happen to read this forgive me for posting this.. I am in the process of localizing a customized field on the solution database form on ITSM 7. The purpose of this field is to keep a counter of the number of times this solution was used from the Requester Console by end users. The English title I have chosen for this field is *Usage Statistic of Selected Solution*. Would listers with knowledge of the languages below please translate this into the following languages for me?? 1) French 2) German 3) Spanish Also I would like the translation of *Usage Count*. I appreciate your help.. Cheers Joe __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy value (#$$Case ID$$#) within a URL qual statement (U)
UNCLASSIFIED (http://$SERVER$/arsys/servlet/ViewFormServlet?form=CHG:Changeserver=;) + $SERVER$ + (qual=%276%27%3D%22) + $Case Id$) + %22 Resolves to this address http://servername/arsys/servlet/ViewFormServlet?form=CHG:Changeserver= servernamequal=%276%27%3D%22HPD00153248%22 where HPD00153248 = Case Id Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sent: Thursday, August 16, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy value (#$$Case ID$$#) within a URL qual statement ** Yes... But the 001 needs to resolve to #$$Case ID$$# from HPD:Help Desk _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Thursday, August 16, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy value (#$$Case ID$$#) within a URL qual statement ** You mean something like: http://FQDN_WEB_SERVER/arsys/servlet/ViewFormServlet?server=Remedy_Serv erform=Form_Name_Encoded_as_URLqual=Encoded_Search_Stringusername= loginpassword=password To encode the search string you must convert all non-normalized-URL characters. 'Request ID' = 001 Must be converted to: %27Request%20ID%27%20%3D%20%22001%22 Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sent: Thursday, August 16, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Remedy value (#$$Case ID$$#) within a URL qual statement Does anyone have any ideas about including a Remedy value as the Qualification in an URL string? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: OT maybe: Translation help with localization of a form...
Albert, Pedro First of all thank you for your inputs.. Ok here is the thing. I have created a field to keep a counter of the number of times a solution from the PBM:Solution Database form has been consumed by a Requester from the Requester Console to directly solve his problem while reporting an incident. So everytime a user creates an incident and finds a solution to it in the solution database and uses the solution, I increase the counter of the number of times the solution has been used by 1. So when viewing the solution from the table field, there is a read only visible counter of the number of times the selected solution was used giving the user a statistic of the number of times the solution was used previously. So that in English is the 'Usage Statistic of Selected Solution'. The field in which this counter is stored in the solution database is called 'Usage Count'. I hope this helps those who can help me with the translation to better understand what I need as labels to these 2 fields.. Regards Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pedro Cardoso Sent: Thursday, August 16, 2007 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: OT maybe: Translation help with localization of a form... ** Joe, what the Albert suggest is more like dictionary word by word translate..and also may be differences between where the Spanish-speakers lives or work. a more casual way is: Usage Statistic of Selected Solution - estadística de uso de la solución (remove elegida), Uso de la solución, Estadistica or maybe it could be different, What do you mean with this statistic? Usage Count - veces utilizada or veces usada or número de veces usada or número de veces utilizada Pedro MX On 8/16/07, Albert Bihler [EMAIL PROTECTED] wrote: Hi Joe, here comes the literal translation to German: Usage Statistic of Selected Solution - Gebrauchsstatistik der ausgewählten Lösung or maybe Anwendungsstatistik der ausgewählten Lösung Usage Count - Anzahl Verwendungen or maybe Gebrauchszähler and Spanish: Usage Statistic of Selected Solution - estadística del uso de la solución elegida Usage Count - número de usos As I am not familiar with BMCs ITSM Suite other translations may fit better for the fields purpose. Kind regards, Albert Joe D'Souza schrieb: ** Listers, This probably isn't really on topic, so Dan if you happen to read this forgive me for posting this.. I am in the process of localizing a customized field on the solution database form on ITSM 7. The purpose of this field is to keep a counter of the number of times this solution was used from the Requester Console by end users. The English title I have chosen for this field is *Usage Statistic of Selected Solution*. Would listers with knowledge of the languages below please translate this into the following languages for me?? 1) French 2) German 3) Spanish Also I would like the translation of *Usage Count*. I appreciate your help.. Cheers Joe __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.11.19/956 - Release Date: 8/16/2007 9:48 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Possible Table field Enhancement
This is something that I had written here as well as I remember writing an RFE for long long ago. A workaround to what you would like to do is creating a view form and a table field on that view form. The view form could be a table view with exactly the SQL that you want. However this would not work if you were to require an SQL to be dynamically generated based on workflow. In that case it does look like we do need the table field idea to be extended to the output generated by select. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, August 16, 2007 8:46 AM To: arslist@ARSLIST.ORG Subject: Possible Table field Enhancement ** Well, I don’t think you can already do this, but I could see it coming in use occasionally. I would like to have the ability to set the contents of a table using Direct SQL and external(). This way I could dynamically build a query string, then use external to present it to the table field. I would like to see Direct SQL as an option in the ‘Form:’ field on the Table Property tab in the admin tool. The ‘Field on Form:’ and the ‘Field as Column’ areas would be blank, as they would just pull the list of fields from your SQL statement. You would enter your SQL (hardcoded) or the External() function in the current ‘Qualification bar’ on the Table Property tab. They do this functionality with Set Fields. You have the option to select Direct SQL as an option to choose SQL in the ‘Read Value for Field From:’ field instead of choosing a form or the current transaction. I would like to see this mimicked in a Table field. I’ve only needed this twice, and both times have had to identify a work-around. I don’t want to have to create an SQL view in the database every time I need to work around this. What is your input? Have you come across a situation where this would be handy (such as when you need to join two tables)? Another solution that would have worked for me in the past is if I could have chosen multiple remedy forms to pull in data to my table, using a join statement in the ‘Qualification bar’, and going through the GUI to choose which fields show up from each form, similar to when you create a join form. The reason why I don’t just create a join form to start out with is that in remedy, you cannot create a join form of two view forms, and you can only create joins of other remedy views. I don’t want to have to go out to the database, create my own non-remedy join of the tables from which the other views pull from, and then point a view form on top of that join so that I can access it in a table. Also, this would allow me to be much more flexible in which data I present in a table. Instead of having multiple tables layered on top of each other, I can just dynamically send them their own SQL qualification and use only one table, just changing the contents it displays based on the user, or based on some other options the user chooses. This could really eliminate the need for using multiple table fields in a lot of situations which I’ve seen. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125___This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.11.19/956 - Release Date: 8/16/2007 9:48 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Field Question - Set Fields based on Column
Have you tried to get the nextid from the arschema and left pad it with the necessary 0's and the Prefix? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shawn Stonequist Sent: Thursday, August 16, 2007 8:30 AM To: arslist@ARSLIST.ORG Subject: Table Field Question - Set Fields based on Column Greetings List! I currently have a table field that, among other things, shows the Entry ID, and various Target Due times from data in another Form. Using a COLMIN function, I'm able to set a field with the Next Due Time showing the time that the next record is due. However, I'd also like to set the Entry ID of the next record due itself. I'd like to do this from the table, as the source schema is rather large and is polled once already to create the results in the table. Is this possible? Thx! Shawn Stonequist EMNS, Inc. Remedy 6.3 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.11.19/956 - Release Date: 8/16/2007 9:48 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Possible Table field Enhancement
It might take a bit of development effort to incorporate that in but I don't really think its impossible to allocate columns for the output generated by select. In the same way as it was done for setting fields using SQL and the use of $1$ etc from SQL column results. The table field could be built off another table like is done when using dynamic table fields, and then on selection of SQL as an option for the table to fetch the columns from, assign values for each column of the table field created. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Thursday, August 16, 2007 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Possible Table field Enhancement ** First off I agree with you...it would be nice to be able to do this...but one of the complications associated with this is the fact that columns in tables use field ID's...those field ID's are used for things like colsum and such and wouldn't be available in these 'dynamic' tables. The only thing you would be able to do with these dynamic tables would be to display information...you wouldn't be able to interact with any of the data in any way because none of the columns exist and you wouldn't be able to write workflow against the nonexistant columns. I agree and have come across several instances where this type of thing would have been useful...but with my 'problem' defined...it makes the capability less interesting/useful -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, August 16, 2007 6:46 AM To: arslist@ARSLIST.ORG Subject: Possible Table field Enhancement ** Well, I don’t think you can already do this, but I could see it coming in use occasionally. I would like to have the ability to set the contents of a table using Direct SQL and external(). This way I could dynamically build a query string, then use external to present it to the table field. I would like to see Direct SQL as an option in the ‘Form:’ field on the Table Property tab in the admin tool. The ‘Field on Form:’ and the ‘Field as Column’ areas would be blank, as they would just pull the list of fields from your SQL statement. You would enter your SQL (hardcoded) or the External() function in the current ‘Qualification bar’ on the Table Property tab. They do this functionality with Set Fields. You have the option to select Direct SQL as an option to choose SQL in the ‘Read Value for Field From:’ field instead of choosing a form or the current transaction. I would like to see this mimicked in a Table field. I’ve only needed this twice, and both times have had to identify a work-around. I don’t want to have to create an SQL view in the database every time I need to work around this. What is your input? Have you come across a situation where this would be handy (such as when you need to join two tables)? Another solution that would have worked for me in the past is if I could have chosen multiple remedy forms to pull in data to my table, using a join statement in the ‘Qualification bar’, and going through the GUI to choose which fields show up from each form, similar to when you create a join form. The reason why I don’t just create a join form to start out with is that in remedy, you cannot create a join form of two view forms, and you can only create joins of other remedy views. I don’t want to have to go out to the database, create my own non-remedy join of the tables from which the other views pull from, and then point a view form on top of that join so that I can access it in a table. Also, this would allow me to be much more flexible in which data I present in a table. Instead of having multiple tables layered on top of each other, I can just dynamically send them their own SQL qualification and use only one table, just changing the contents it displays based on the user, or based on some other options the user chooses. This could really eliminate the need for using multiple table fields in a lot of situations which I’ve seen. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.11.19/956 - Release Date: 8/16/2007 9:48 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE Mappings
Kevin, It has been a while since I worked with EIE 5. I do know that on the Field Mapping it should be - AssetLifecycleStatus = constant|3 Also,Look at your delete tab on the mapping. Are you doing a hard delete (choose button Delete Row) or setting the AssetLifecycleStatus to 6 (Update Row to indicate Delete)? Maybe you have something weird there. Another thing to do. Turn on SQL logging and see what is happening on the AR side. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: EIE Mappings From: Kevin Shaffer [EMAIL PROTECTED] Date: Thu, August 16, 2007 11:26 am To: arslist@ARSLIST.ORG EIE Patch 5 ARS 7.01 In my data mappings I am pulling data from SMS to CMDB. In all my mappings, I am trying to pass the Status field (7). My mapping is AssetLifecycleStatus constant|3. In my log files it gives me an error, Delete Mapping Error for AssetLifecycleStatus (id: 0) I have also tried AssetLifecycleStatus constant|Deployed, AssetLifecycleStatus constant|3, and AssetLifecycleStatus constant|Deployed. If I remove the mapping, the exchange works fine and the default of ordered is set on the record. Is this a bug? Has anyone come across this? It appears from the log file that EIE is translating the DB ID as 0 instead of 7. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table Field Question - Set Fields based on Column
You might implement a table loop guide. This guide would contain a single Active Link that does something like the following: Run If: 'Next Due Time' = 'tmp_colmin' Action 1: Set Fields from current screen 'tmp_entry_id' = 'column_entry_id' Action 2: Exit Guide This method might be too slow if the table contains a large number of rows. Regards, Thilo Stapff Shawn Stonequist wrote: Greetings List! I currently have a table field that, among other things, shows the Entry ID, and various Target Due times from data in another Form. Using a COLMIN function, I'm able to set a field with the Next Due Time showing the time that the next record is due. However, I'd also like to set the Entry ID of the next record due itself. I'd like to do this from the table, as the source schema is rather large and is polled once already to create the results in the table. Is this possible? Thx! Shawn Stonequist EMNS, Inc. Remedy 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
That would be great.. Maybe they could build another core field on a form that grabs information from dirty fields, and displays it if that core field is queried for just like the Status History field queries for information from the H Table.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, August 16, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Heh, wouldn't that be golden? Can it cut my grass also!? :) Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, August 16, 2007 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists OH.. here is another idea that I have had many times before When you close an object window and you get that dialog object has not been saved. Save before closing? (Yes/No/Cancel) I would really like to see a 4th button that shows you What changed so that you can decide if you want to answer Yes, No, or Cancel. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0/957 - Release Date: 8/16/2007 1:46 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT maybe: Translation help with localization of a form...
Joe, in IMHO a native Spanish or bilingual speaker will understand the follow sentence. La solución seleccionada se ha usado [Usage Count] veces for your 'Usage Statistic of Selected Solution'. What it means is: Selected solution had been used XXX times. I know this not your original sentence meaning, but is more like we, the native Spanish, speak. Pedro MX On 8/16/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** Albert, Pedro First of all thank you for your inputs.. Ok here is the thing. I have created a field to keep a counter of the number of times a solution from the PBM:Solution Database form has been consumed by a Requester from the Requester Console to directly solve his problem while reporting an incident. So everytime a user creates an incident and finds a solution to it in the solution database and uses the solution, I increase the counter of the number of times the solution has been used by 1. So when viewing the solution from the table field, there is a read only visible counter of the number of times the selected solution was used giving the user a statistic of the number of times the solution was used previously. So that in English is the 'Usage Statistic of Selected Solution'. The field in which this counter is stored in the solution database is called 'Usage Count'. I hope this helps those who can help me with the translation to better understand what I need as labels to these 2 fields.. Regards Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ]*On Behalf Of *Pedro Cardoso *Sent:* Thursday, August 16, 2007 2:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT maybe: Translation help with localization of a form... ** Joe, what the Albert suggest is more like dictionary word by word translate..and also may be differences between where the Spanish-speakers lives or work. a more casual way is: Usage Statistic of Selected Solution - estadística de uso de la solución (remove elegida), Uso de la solución, Estadistica or maybe it could be different, What do you mean with this statistic? Usage Count - veces utilizada or veces usada or número de veces usada or número de veces utilizada Pedro MX On 8/16/07, Albert Bihler [EMAIL PROTECTED] wrote: Hi Joe, here comes the literal translation to German: Usage Statistic of Selected Solution - Gebrauchsstatistik der ausgewählten Lösung or maybe Anwendungsstatistik der ausgewählten Lösung Usage Count - Anzahl Verwendungen or maybe Gebrauchszähler and Spanish: Usage Statistic of Selected Solution - estadística del uso de la solución elegida Usage Count - número de usos As I am not familiar with BMCs ITSM Suite other translations may fit better for the fields purpose. Kind regards, Albert Joe D'Souza schrieb: ** Listers, This probably isn't really on topic, so Dan if you happen to read this forgive me for posting this.. I am in the process of localizing a customized field on the solution database form on ITSM 7. The purpose of this field is to keep a counter of the number of times this solution was used from the Requester Console by end users. The English title I have chosen for this field is *Usage Statistic of Selected Solution*. Would listers with knowledge of the languages below please translate this into the following languages for me?? 1) French 2) German 3) Spanish Also I would like the translation of *Usage Count*. I appreciate your help.. Cheers Joe __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RESOLVED Customising AR Error Messages
Thank you so much Misi !! This solution is exactly what I had in mind. I needed to clear the user cache in addition to enabling the Message catalog form. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, August 16, 2007 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: Customising AR Error Messages Hi, I guess that I missed telling you that you have to go into ARAdmin-ServerInformation-Advanced and enable Localized Error Messages in order for the system to start using messages in the specified form. Best Regards - Misi, RRR AB, http://www.rrr.se Hi Misi. Thank you so much for your prompt response. I tried this , but somehow it does not pick up the message that I write in it. Do I need to restart the server or ensure that some setting is in place. Thanks for your time Regards Rajeev -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, August 16, 2007 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Customising AR Error Messages Hi Rajeev, Submit a record in the Remedy Message Catalog form. Message Type = 0 Message Identifier = 331 Message Text = whatever you want Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I have a requirement where we need to Customise an AR Error Message. An example of an Error message that needs to be customised is: ARERR [331] You do not have write access (for this entry) to field : XYZ Can you please advise if this requirement is possible and if yes, can you share the details how we could do this. Any inputs on this issue would be most appreciated. Environment Details: ARS 6.3 Oracle Linux Thanks and Regards Rajeev The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Attachment fields and d/b
Hi List, We are on ARS 6.3 and Sybase 5.1 here in the organisation. We are in the process of building a console which allows our users to submit calls in a customised form. This has a .NET front-end which through a stored procedure inserts records in a Remedy staging table (which is a regular form) and this staging form in turn inserts records in other main forms at the back-end. Now we have a requirement to allow users to attach some files as attachments in the GUI and send them to final attachment fields on the regular form. Can anyone give ideas for a good way of doing this? I have made an attachment field in the staging form so that it can pass the files to the other regular forms. But my stored procedure is not able to update/pass value to this attachment field on staging form. Hence I am stuck in this. Can anyone suggest what I should be doing in this case? Thanks. Warm Regards, Nisha Ramtri IEA Remedy Team RBS India Development Centre *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment fields and d/b
You will need to use the remedy api to write the binary data to a remedy attachment field. Two approaches off the top of my head: Use the native .net/sybase to store the data in whatever native format sybase uses to store binary data, then either write something triggered in the view form/ticket creation to use the remedy api to retrieve the attachment from the db, Use the remedy .net api to store the write the binary data into an attachment field in a regular remedy form, then relate or copy the remedy attachment data to your ticketing form. Axton On 8/17/07, RAMTRI, Nisha, IDC [EMAIL PROTECTED] wrote: ** Hi List, We are on ARS 6.3 and Sybase 5.1 here in the organisation. We are in the process of building a console which allows our users to submit calls in a customised form. This has a .NET front-end which through a stored procedure inserts records in a Remedy staging table (which is a regular form) and this staging form in turn inserts records in other main forms at the back-end. Now we have a requirement to allow users to attach some files as attachments in the GUI and send them to final attachment fields on the regular form. Can anyone give ideas for a good way of doing this? I have made an attachment field in the staging form so that it can pass the files to the other regular forms. But my stored procedure is not able to update/pass value to this attachment field on staging form. Hence I am stuck in this. Can anyone suggest what I should be doing in this case? Thanks. Warm Regards, Nisha Ramtri IEA Remedy Team RBS India Development Centre *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment fields and d/b
Hi Axton, Can you elaborate a little more on the first option? What I have understood is as follows: 1. Allow .NET to store the value in whatever form is being stored in the db. 2. When this value is in the d/b, use the remedy api to retrieve the attachment from db and pass it to attachment data type field on the form. Is my understanding correct? In case yes, can you let me know some details about the api? Thanks! Rgds, Nisha Ramtri -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: 17 August 2007 10:39 To: arslist@ARSLIST.ORG Subject: Re: Attachment fields and d/b You will need to use the remedy api to write the binary data to a remedy attachment field. Two approaches off the top of my head: Use the native .net/sybase to store the data in whatever native format sybase uses to store binary data, then either write something triggered in the view form/ticket creation to use the remedy api to retrieve the attachment from the db, Use the remedy .net api to store the write the binary data into an attachment field in a regular remedy form, then relate or copy the remedy attachment data to your ticketing form. Axton On 8/17/07, RAMTRI, Nisha, IDC [EMAIL PROTECTED] wrote: ** Hi List, We are on ARS 6.3 and Sybase 5.1 here in the organisation. We are in the process of building a console which allows our users to submit calls in a customised form. This has a .NET front-end which through a stored procedure inserts records in a Remedy staging table (which is a regular form) and this staging form in turn inserts records in other main forms at the back-end. Now we have a requirement to allow users to attach some files as attachments in the GUI and send them to final attachment fields on the regular form. Can anyone give ideas for a good way of doing this? I have made an attachment field in the staging form so that it can pass the files to the other regular forms. But my stored procedure is not able to update/pass value to this attachment field on staging form. Hence I am stuck in this. Can anyone suggest what I should be doing in this case? Thanks. Warm Regards, Nisha Ramtri IEA Remedy Team RBS India Development Centre ** * The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com ** * __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachment fields and d/b
Hi Nisha, I would suggest that, first you can extract all the attachments from your GUI to the OSand before you do it you would want to replace the name of the attachments with the request ids of the corresponding tickets. Then you can have a staging table in your database with the ticket ids and the attachment names. FTP the attachment to the server OS move the attachment information from the staging table to the main remedy form where you'd want to have the final data. There keep a field for having attachment names. Then create a filter with action PERFORM-ACTION-ADD-ATTACHMENT field_ID [file_name] with field id as the field in the form...and the file name(the file name with the complete path in the server where you'd FTPed them. Thts it Ankur From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of RAMTRI, Nisha, IDC Sent: 17 August 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Attachment fields and d/b ** Hi List, We are on ARS 6.3 and Sybase 5.1 here in the organisation. We are in the process of building a console which allows our users to submit calls in a customised form. This has a .NET front-end which through a stored procedure inserts records in a Remedy staging table (which is a regular form) and this staging form in turn inserts records in other main forms at the back-end. Now we have a requirement to allow users to attach some files as attachments in the GUI and send them to final attachment fields on the regular form. Can anyone give ideas for a good way of doing this? I have made an attachment field in the staging form so that it can pass the files to the other regular forms. But my stored procedure is not able to update/pass value to this attachment field on staging form. Hence I am stuck in this. Can anyone suggest what I should be doing in this case? Thanks. Warm Regards, Nisha Ramtri IEA Remedy Team RBS India Development Centre *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
