email engine error
Hi I am getting following error in email engine log. DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] * OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (imsi2mpmsg01.i2mp-infosys.com) ready. A0 CAPABILITY * CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS NAMESPACE LITERAL+ UIDPLUS CHILDREN AUTH=NTLM A0 OK CAPABILITY completed. A1 LOGIN incoming Infosys123 A1 OK LOGIN completed. A2 LIST INBOX * LIST (\Marked \HasNoChildren) / INBOX A2 OK LIST completed. DEBUG: connection available -- size: 1 A3 SELECT INBOX * 0 EXISTS * 0 RECENT * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent) * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags * OK [UIDVALIDITY 197] UIDVALIDITY value A3 OK [READ-WRITE] SELECT completed. A4 CLOSE A4 OK CLOSE completed. DEBUG: added an Authenticated connection -- size: 1 A5 NOOP A5 OK NOOP completed. A6 LOGOUT * BYE Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 signing off. A6 OK LOGOUT completed. The problem is that when we send any email to our remedy incoming mailbox sometimes the record is created in AR Email form but sometimes its not created and no ticket is generated for that mail. Please let me know any solution for this problem -- View this message in context: http://www.nabble.com/email-engine-error-tp15329253p15329253.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server DB using unicode on an English OS
Hello all, Do you see any problems having a Remedy Server using French local running on English OS? Also any problem with a Unicode database (configuered for french language) running on an English OS? Many thanks frexpopo - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Apache vs IIS
Hello everyone, If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? Many thanks frexpopo - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
sybase issue
dear all, ars 6.00.01 patch 1454 sybase 12.5.3 on linux redhat kernel 2.4 i try to run export definitions via admin tool on my windows xp. I has been working fine for years. These days I did some new development and now as I try to export the defs it complains. I get the following: Too much data in the SQL database (likely data corruption) : WebPRS2:Feedback (ARERR 557). ... Multiple actions have the same internal index (likely data corruption) : Remedy Calls: Submit New (ARERR 560). ... I get this for AL that I actually didn't touch. We tried to use a dump from a previous backup and also several other solutions but nothing worked. Has anyone encountered somthing similar? Could anyone have an idea? Thanks s. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Client 7.1
Hi, I have the same issue with Remedy User 7.1 using the Remedy Support Console from ITSM v5.6 : ITSM v5.6 installed on ARS v5.1.2 : - If I open Support console from object list using User 7.1 : crash - If I open Support console from object list using User 7.0.1 : OK - If I open Support console from Remedy Start Page using User 7.1 : OK - If I open Support console from Remedy Start Page using User 7.0.1 : OK ITSM v5.6 installed on ARS v7.1 : - If I open Support console from object list using User 7.1 : crash - If I open Support console from object list using User 7.0.1 : OK - If I open Support console from Remedy Start Page using User 7.1 : OK - If I open Support console from Remedy Start Page using User 7.0.1 : OK I tried to install AR User v7.1 P1 : same issue. Have you some news about this issue (have you contact BMC support) ? Best Regards, Olivier Nguyen, Tai D wrote: Hello list, Has anyone seen any issues with Remedy Client 7.1.00 (the latest Client) on ARS 6.03 patch 20? For example, if you open two Remedy Support Console at the same time, your Client crashed. Thanks Tai ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Client-7.1-tp13066679p15330632.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
no clear installation of cmdb (2.1p1) on solaris
hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 2 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 2) Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53 Uhr MET - Exiting loadApplication ... ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK What have I to do? May you help me? Thank you very much, with best regards, Marc Prang
filter does not exist ... however it exist in the database ... how come?
dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
IM installation error - Urgent help Please!
Hi All, I am trying upgrading IM 7.0.2 patch 5 to IM 7.0.3 on ARS 7.0.1 Patch 5. After the setup checks the applications installed on the server, an error screen flashes up with the following error - A newer version of Remedy Definitive Software Library detected on your ARSystem server, installation cannot continue. Please check Remedy customer support web site for compatibility information. http://supportweb.remedy.com Any Idea how can I get rid of the DSL installed? Thanks Regards, Amita This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
Hi S I would try to avoid deleting entries directly in the data dictionary tables, and try other approaches to remove the phantom filter. Do you know the name of the phantom filter? Try creating a new filter and export it to a def file. Then edit the def file to rename it to the same name as your phantom filter. Then import in place to overwrite the phantom filter. Then, hopefully, you can delete the filter correctly through the admin tool. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: 07 February 2008 06:03 To: arslist@ARSLIST.ORG Subject: filter does not exist ... however it exist in the database ... how come? dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Installing AR Filter Scripting Plug-in for JAVA
Hello ARS List, I have a big problem in my company, I'm trying to use this plugin (AR Filter Scripting Plug-in for Java) but I didn't know how to install these pulg-in... I'm only a developer, and the Administrator Staff of my company don't know how to do this too... =( I really need to do this... I need to receive a String with values to be comming to ARS from a Java App... Has anyone some manual about this plug-in's installation ??? I've already know how to use this plug-in in my application ... I only wanna see it in action ... running ... Thanks for all... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Date problem.
Hello, I checked the window settings (regional) they are in English US and Date format is MM/DD/YY and user tool is in En US. Still I am facing the same problem. Can any one suggest me how to deal this? ARS: 6.3 Oracle 9i Crystal Report 10 Regards, Rajinikanth From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Thursday, February 07, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports Date problem. What date format do you have set in Windows (Control Panel Regional and Language Options)? I believe the client will use these settings by default. You should be able to set a different date format for the client under Tools Options Locale. HTH, Thomas - Original Message - From: sanapala, Rajinikanth IN BOM SISL mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, February 06, 2008 22:41 Subject: Crystal Reports Date problem. ** Hello ARS List, I have got a strange problem with my reports, I am entering my Date Ranges in Remedy user in (MM/DD/YY, MM/DD/YY), but when it is retrieving the records from the system it is considering as (DD/MM//YY) And some times query engine error. For Ex: I wanted to retrieve (1/2/2007 2nd Jan to 05/06/2007 may 6th ) it is giving the values from 1st Feb. to 5th Jun. What need to be done to come out of this problem. Thanks in Advance. Rajinikanth. SISL INDIA Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
I think the answer all boils down to which operating system you're using. If it's Unix/Linux, go with Apache. If it's Windows, go with IIS. In my opinion IIS is easier to administer and it's rock solid. It just runs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wesley Schwengle Sent: Thursday, February 07, 2008 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS On 07.02.08 10:48 Frex Popo wrote: If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? I would use Apache, since you can use this on both Windows and Unix. IIS is only available for Windows. And since we are running ARS on Unix, the choice is obvious. The great plus is that with using Apache is that you can change from a Unix to Windows (or vice versa) and keep your Apache configuration file. Some adjustments are needed due to different pathnames c:\path/to/dir vs /path/to/dir. And also modules which are loaded LoadModule mod_something.dll vs mod_something.so. But these changes are trivial. IMO Apache is easier to configure, but IIS admins might disagree on this. Cheers, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
On 07.02.08 10:48 Frex Popo wrote: If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? I would use Apache, since you can use this on both Windows and Unix. IIS is only available for Windows. And since we are running ARS on Unix, the choice is obvious. The great plus is that with using Apache is that you can change from a Unix to Windows (or vice versa) and keep your Apache configuration file. Some adjustments are needed due to different pathnames c:\path/to/dir vs /path/to/dir. And also modules which are loaded LoadModule mod_something.dll vs mod_something.so. But these changes are trivial. IMO Apache is easier to configure, but IIS admins might disagree on this. Cheers, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
david, when i try to import the file ARAdmin complains that the filter violates a unique index The value(s) for this entry violate a unique index that has been defined for this form: (ARERR 382) then it does not import the file. Any other thought? Thanks s. David Sanders wrote: Hi S I would try to avoid deleting entries directly in the data dictionary tables, and try other approaches to remove the phantom filter. Do you know the name of the phantom filter? Try creating a new filter and export it to a def file. Then edit the def file to rename it to the same name as your phantom filter. Then import in place to overwrite the phantom filter. Then, hopefully, you can delete the filter correctly through the admin tool. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: 07 February 2008 06:03 To: arslist@ARSLIST.ORG Subject: filter does not exist ... however it exist in the database ... how come? dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
So let me summarize: If you're an anti-Microsoft zealot, use Apache (or whatever the open source/competing product is) each and every time. But if you're not really concerned about all those politics, IIS is a fine choice for Windows operating systems. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 07, 2008 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS If I had my choice, I'd run with Apache - each and every single time. There are a number of reasons for that, not the least of which is that the web server itself has been time tested and beaten to death repeatedly on web servers all over the internet. It has seen the best and worst that can be offered by end users. It is the web server that can be thought of in the same category as a work truck. It's good, solid, and gets the job done. Configuration is also very simple. No. There isn't an 'explorer' to do the job with eye candy and mouse clicks. There is a configuration file, and a text editor. Really that is all that is needed. If you've got something in front of you that says otherwise, watch out. Someone is selling something again. Shake their hand, complain of a meeting, give them a boot in the wazoo and close the door. Apache is also cross platform, so your architecture has the ability to expand and change platforms if your situation changes at some point in the future. Likewise, there are enough modules and methods of customization for it which give it a significant amount of flexibility. Yes. You probably saw this one coming, but - if you want to - the source code is available for review and not locked away in someone's internal source server because it 'represents a source of IP,' or because 'they want to ensure a significant return on their investment for the shareholders.' (Jeez... Just typing that makes me feel the need for a shower.) Likewise, and this is probably my biggest single gripe against IIS, is that the bleep web server is *not* divorced from the operating system that it sits upon. Thus, there is no single installer or package available in which you can install something like IIS 6 or IIS 7 on top of an older operating system such as NT4. If you could, there would be one less reason to upgrade, right? In the same train of thought, paint my hair blond and call me silly but why, ohh, why should an operating system patch affect a web server so that it causes it to crash because both file system permissions have been changed and the internet guest account gets messed up? We had that happen with a couple of our intranet servers a couple of patch cycles ago. Positively crap-tastic. (Yes. I actually maintain several IIS servers for a living as part of my job - and I hate it.) An Apache/Tomcat combination is a beautiful thing. Why break them up and try to install something like Atlanta in there anyway? Apache is best suited to serve static content, such as images and regular files, html docs and the like. Tomcat is best for JSP. The connector that bridges them together is conceptually a work of art. All major implementations which I have been a part always use this combination. IIS and Atlanta are left to, well, smaller installations and I honestly sometimes consider them - ahem - toys. (When something goes wrong, I can be seen headed into the IIS server room with baby whipes, a warm bottle and a diaper, or a 40 mega-joule crash cart depending...) Similarly, running Tomcat withouth Apache in front of it just seems, well, wrong... but that is a whole other topic and I digress In the end, setting my obvious opinion aside for a moment, you may not have the choice in the end. Your environment will most likely dictate which platform to use, simply by the ability that is present to support it. If you have a few good *nix people running around, chances are you could make an Apache/Tomcat combination work just fine. Even if it is on a Windows platform, supporting the application is similar enough that the skillset can be used. By the same token, if the current terrain in which you find yourself is dominated by funny-lookin', primary colored flags on everything and people with a strange fixation on blue polo shirts and khackis, well, IIS Atlanta may be your only choice because the point-and-click crowd is 'in the house' (Hey, did I get the reference right that time?). Hello everyone, If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? Many thanks frexpopo -- Will Du Chene [EMAIL PROTECTED] http://www.myspace.com/wduchene ___ UNSUBSCRIBE or
Re: Apache vs IIS
I love it, is it Friday yet? Axton On Feb 7, 2008 9:55 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: So let me summarize: If you're an anti-Microsoft zealot, use Apache (or whatever the open source/competing product is) each and every time. But if you're not really concerned about all those politics, IIS is a fine choice for Windows operating systems. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 07, 2008 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS If I had my choice, I'd run with Apache - each and every single time. There are a number of reasons for that, not the least of which is that the web server itself has been time tested and beaten to death repeatedly on web servers all over the internet. It has seen the best and worst that can be offered by end users. It is the web server that can be thought of in the same category as a work truck. It's good, solid, and gets the job done. Configuration is also very simple. No. There isn't an 'explorer' to do the job with eye candy and mouse clicks. There is a configuration file, and a text editor. Really that is all that is needed. If you've got something in front of you that says otherwise, watch out. Someone is selling something again. Shake their hand, complain of a meeting, give them a boot in the wazoo and close the door. Apache is also cross platform, so your architecture has the ability to expand and change platforms if your situation changes at some point in the future. Likewise, there are enough modules and methods of customization for it which give it a significant amount of flexibility. Yes. You probably saw this one coming, but - if you want to - the source code is available for review and not locked away in someone's internal source server because it 'represents a source of IP,' or because 'they want to ensure a significant return on their investment for the shareholders.' (Jeez... Just typing that makes me feel the need for a shower.) Likewise, and this is probably my biggest single gripe against IIS, is that the bleep web server is *not* divorced from the operating system that it sits upon. Thus, there is no single installer or package available in which you can install something like IIS 6 or IIS 7 on top of an older operating system such as NT4. If you could, there would be one less reason to upgrade, right? In the same train of thought, paint my hair blond and call me silly but why, ohh, why should an operating system patch affect a web server so that it causes it to crash because both file system permissions have been changed and the internet guest account gets messed up? We had that happen with a couple of our intranet servers a couple of patch cycles ago. Positively crap-tastic. (Yes. I actually maintain several IIS servers for a living as part of my job - and I hate it.) An Apache/Tomcat combination is a beautiful thing. Why break them up and try to install something like Atlanta in there anyway? Apache is best suited to serve static content, such as images and regular files, html docs and the like. Tomcat is best for JSP. The connector that bridges them together is conceptually a work of art. All major implementations which I have been a part always use this combination. IIS and Atlanta are left to, well, smaller installations and I honestly sometimes consider them - ahem - toys. (When something goes wrong, I can be seen headed into the IIS server room with baby whipes, a warm bottle and a diaper, or a 40 mega-joule crash cart depending...) Similarly, running Tomcat withouth Apache in front of it just seems, well, wrong... but that is a whole other topic and I digress In the end, setting my obvious opinion aside for a moment, you may not have the choice in the end. Your environment will most likely dictate which platform to use, simply by the ability that is present to support it. If you have a few good *nix people running around, chances are you could make an Apache/Tomcat combination work just fine. Even if it is on a Windows platform, supporting the application is similar enough that the skillset can be used. By the same token, if the current terrain in which you find yourself is dominated by funny-lookin', primary colored flags on everything and people with a strange fixation on blue polo shirts and khackis, well, IIS Atlanta may be your only choice because the point-and-click crowd is 'in the house' (Hey, did I get the reference right that time?). Hello everyone, If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running
Re: no clear installation of cmdb (2.1p1) on solaris
The key is is the line that shows a core file being generated: RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 I've found that if the LD_LIBRARY_PATH includes any directory that houses a different version of the remedy libraries (this includes the 7.1 libraries, as rik was built against 7.0.1p4 libs), the rik installer will core dump. Clear everything out of the LD_LIBRARY_PATH except the Oracle client library directory, then try the installation. The remedy installation scripts should really sanitize the environment to some degree if there is this level of incompatibility in rik and other utilities with newer versions of the Remedy api. Axton Grams On Feb 7, 2008 9:44 AM, Marc Prang [EMAIL PROTECTED] wrote: Hi Phil, thank you, I'll try it. ;-) with best regards, Marc -Originalnachricht- Von: Action Request System discussion list(ARSList) An: arslist@ARSLIST.ORG Gesendet: 07.02.2008 15:14 Betreff: Re: no clear installation of cmdb (2.1p1) on solaris Marc: I've been fighting some Remedy installation errors on unix myself lately. Here are a couple of notes that might help you troubleshoot: 1. The rc: 90 errors are not a problem -- the script restarted the Remedy daemons and tries to log in once or twice per minute to see if the server is back up again. There will usually be a few rc: 90 errors before arserverd is ready. 2. The first RIKLoadApp command appears the be the primary problem. Try editing the installer script and change -C (which means no output to console) to -c (show output on console). Then run the installer again -- the console output might help diagnose the problem. 3. The second RIKLoadApp command might be failing because the first RIKLoadApp failed. Good Luck, --Phil - Original Message From: Marc Prang [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 7, 2008 4:16:02 AM Subject: no clear installation of cmdb (2.1p1) on solaris hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from
Re: Company Dropping Remedy
Tim for King! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Thursday, February 07, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy I vote for that! It would solve my dilemma for darn sure. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, February 07, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy Agreed, it's a framework. As you previously stated, you have many of your internal business procedures bound to the 5.6 applications and the customizations that have been introduced over the lifetime of the product. We've extended the applications exhaustively in certain areas, and we can't simply disband those processes and the functions on which different departments that have come to rely. But you're off the support matrix and if you don't upgrade, you can't get official support for any issues you might have. You continue to pay maintenance on a product that BMC won't help you maintain. Forcing you to upgrade to something that you don't want and/or can't use without major disruption and a complete overhaul of your established business processes in order to stay in the support matrix is bad business (IMHO). What happens? 1) Like the original poster, the company determines that the upgrade is just as painful as going to a completely new product. So they re-evaluate and decide to dump Remedy for a competitor. 2) They decide to stay with what they have and live with an unsupported application. 3) They endure the pain and upgrade anyway, complaining the entire time. I think that the ITSM Suite 7.x is great for those companies that WANT to make the jump from the 5.6 line and are willing to endure the pain points you describe. It is also good form those companies that are looking for a new application with a defined ITIL framework already constructed for them. I have a customer on the west coast in just that position. They are an big company, but they've been doing support in 3 separate business units using 3 separate homegrown apps. They want to merge their support units and unite under a single application that had an ITIL framework. ITSM 7.x is great for them and they are happy to change in order to use it. But for those companies that have gone the path of your company and do not want to (or cannot) endure the pain should have an option too. 5.6 was the last of the legacy helpdesk lines before it shifted towards what it is today. All BMC needs to do is re-work the 5.6 Suite (full Helpdesk, Change Asset and SLA) WORKFLOW using the ARS 7.1 platform, thus bringing it up to speed on a supported version. Since it's the full version, I think it's ok for them to continue to require app licenses. Call it helpdesk something, give it a 7.1 rev and now you're back on the support matrix and your upgrade pain points are greatly reduced. Additionally, they could make a scaled down version of it, like the 5.6 Helpdesk w/Change Tasking and Asset Tracking (I keep calling it Lite) and let it run on plain ARS Fixed/Floating licenses. That becomes a good product for those smaller companies that don't need or can't afford the new ITSM Suite but still have a need for a solid product that is highly scalable and adaptable. Everybody is covered now. Is it really much more complicated than that or am I missing the big picture? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 07, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy On the ITIL compliant app bit, ITIL is a framework. We chose to implement various aspects of ITIL that are not addressed in the ITSM 7 apps, we also chose to address certain pieces of the framework differently via customizations to the 5.6 apps, which do not mesh so well with the implementation path chosen for the ITSM 7 apps. These are the pain points for our upgrade path. Axton Grams On Feb 7, 2008 10:28 AM, Timothy Powell [EMAIL PROTECTED] wrote: ** I wasn't necessarily stating that BMC/Remedy focus on small- and mid-sized customers to be its primary customer base. Rather, my point was, why turn your back on that market all together? A company shouldn't put all of its eggs in any basket, be it the small/mid or enterprise basket. And they shouldn't focus on a single solution for everybody's needs. One reason for BMC to continue supporting/developing smaller, more customizable apps than the current 7.x ITSM
Re: Changing Form View Depending on Operation
If I understand what you're asking you can accomplish this using an Active Link that fires on Search. Your action would be Open Window, selecting the view that you would want to display. Regards, Rick Ponzo Kendhammer, Mike wrote: Hello, Hopefully I can explain this... I have a form that I open in Search mode, opens a particular view (Query View). Once the search button is clicked to perform the search, I would like the resulting form that opens in Modify mode open in a different view (Modify View). I haven't seen any settings or commands that might be available that would change the view that you are using. And other than maybe using field 1005 for the Advanced Search Bar, I am unaware of a way to capture the search qualification in a separate field should the user enter data directly into one or more fields, then use the data from that field in the qualification of an Open Window action. Can this be accomplished? Thanks! Mike System specs: ARS 7.0.1 patch 2 HP-UX 11i Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing Form View Depending on Operation
What you will need to do is have an open window action that fires on some condition, maybe display, that opens a new window in the view you want, then performs a close window action on the current window -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Thursday, February 07, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: Changing Form View Depending on Operation Hello, Hopefully I can explain this... I have a form that I open in Search mode, opens a particular view (Query View). Once the search button is clicked to perform the search, I would like the resulting form that opens in Modify mode open in a different view (Modify View). I haven't seen any settings or commands that might be available that would change the view that you are using. And other than maybe using field 1005 for the Advanced Search Bar, I am unaware of a way to capture the search qualification in a separate field should the user enter data directly into one or more fields, then use the data from that field in the qualification of an Open Window action. Can this be accomplished? Thanks! Mike System specs: ARS 7.0.1 patch 2 HP-UX 11i Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 7.5
I am sure that there will be a beta - probably pretty soon, but I would imagine you'd have to be on the list to have access to it. Contact your sales rep. for more info. Rick On Feb 7, 2008 12:04 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Anyone know if there is going to be a beta test? When is this scheduled for release? Summer? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 *http://www.Scholastic.com* http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 7.5
Anyone know if there is going to be a beta test? When is this scheduled for release? Summer? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Changing Form View Depending on Operation
Hello, Hopefully I can explain this... I have a form that I open in Search mode, opens a particular view (Query View). Once the search button is clicked to perform the search, I would like the resulting form that opens in Modify mode open in a different view (Modify View). I haven't seen any settings or commands that might be available that would change the view that you are using. And other than maybe using field 1005 for the Advanced Search Bar, I am unaware of a way to capture the search qualification in a separate field should the user enter data directly into one or more fields, then use the data from that field in the qualification of an Open Window action. Can this be accomplished? Thanks! Mike System specs: ARS 7.0.1 patch 2 HP-UX 11i Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset 7.0.3 Install Problems (Solaris)
Incident went in clean as well: Component Name | Success | Failed | Skipped | Total hpdgroups | 1 | 0 | 0 | 1 hpd | 130 | 0 | 0 | 130 asihpd | 72 | 0 | 0 | 72 asthpd | 69 | 0 | 0 | 69 chghpd | 49 | 0 | 0 | 49 hpdsrm | 32 | 0 | 0 | 32 fndhpd | 63 | 0 | 0 | 63 hpdtms | 34 | 0 | 0 | 34 caihpd | 14 | 0 | 0 | 14 Axton Grams On Feb 7, 2008 12:07 PM, Axton [EMAIL PROTECTED] wrote: Change install went well too: Installation Summary Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total caigroups | 1 | 0 | 0 | 1 tmsgroups | 1 | 0 | 0 | 1 srmgroups | 1 | 0 | 0 | 1 rqcgroups | 1 | 0 | 0 | 1 chggroups | 1 | 0 | 0 | 1 cfbgroups | 1 | 0 | 0 | 1 cmsgroups | 1 | 0 | 0 | 1 cai| 20 | 0 | 0 | 20 tms| 97 | 0 | 0 | 97 srm| 52 | 0 | 0 | 52 rqc| 30 | 0 | 0 | 30 chg| 188 | 0 | 0 | 188 cfb| 12 | 0 | 0 | 12 cms| 10 | 0 | 0 | 10 asichg | 86 | 0 | 0 | 86 asitms | 71 | 0 | 0 | 71 astchg | 92 | 0 | 0 | 92 chgpdl | 35 | 0 | 0 | 35 chgsrm | 48 | 0 | 0 | 48 apsfnd | 45 | 0 | 0 | 45 chgfnd | 79 | 0 | 0 | 79 chgtms | 59 | 0 | 0 | 59 fndtms | 56 | 0 | 0 | 56 pdltms | 26 | 0 | 0 | 26 fndsrm | 49 | 0 | 0 | 49 srmtms | 25 | 0 | 0 | 25 astsrm | 51 | 0 | 0 | 51 caitms | 33 | 0 | 0 | 33 caisrm | 13 | 0 | 0 | 13 caichg | 30 | 0 | 0 | 30 caicms | 8 | 0 | 0 | 8 chgcms | 34 | 0 | 0 | 34 cmstms | 33 | 0 | 0 | 33 Would have been nice if I could re-run the installer to correct any installation issues instead of rebuilding. Axton Grams On Feb 6, 2008 10:55 PM, Axton [EMAIL PROTECTED] wrote: So I rebuilt the server. Some differences: - Used 7.1 patch 1 for the core products (ars, aie, approval, email, fb, assignment, cmdb) - Altered the oracle instant client (created a lib32 directory under the instant client location and copied the entire client there as well, also created a bin directory under the instant client dir and copied sqlplus there). The install scripts appeared to sanitize the LD_LIBRARY_PATH, which made my oracle client no longer work and server restarts fail. It appears the core of the issue was how remedy uses (or fails to use) Oracle's instant client, though maybe there were some issues with 7.1/7.1p1. The install returned the following this time around: Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total fingroups | 1 | 0 | 0 | 1 sitgroups | 1 | 0 | 0 | 1 comgroups | 1 | 0 | 0 | 1 pctgroups | 1 | 0 | 0 | 1 pdlgroups | 1 | 0 | 0 | 1 fndgroups | 1 | 0 | 0 | 1 ctrgroups | 1 | 0 | 0 | 1 asigroups | 1 | 0 | 0 | 1 astgroups | 1 | 0 | 0 | 1 fnp| 11 | 0 | 0 | 11 fin| 51 | 0 | 0 | 51 sit| 20 | 0 | 0 | 20 com| 18 | 0 | 0 | 18 pct| 29 | 0 | 0 | 29 pdl| 36 | 0 | 0 | 36 rrc| 11 | 0 | 0 | 11 rac| 10 | 0 | 0 | 10 fnd| 339 | 0 | 0 | 339 ctr| 14 | 0 | 0 | 14 asi| 184 | 0 | 0 | 184 ast| 294 | 0 | 0 | 294 pdl| 7
Re: Company Dropping Remedy
I vote for that! It would solve my dilemma for darn sure. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, February 07, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy Agreed, it's a framework. As you previously stated, you have many of your internal business procedures bound to the 5.6 applications and the customizations that have been introduced over the lifetime of the product. We've extended the applications exhaustively in certain areas, and we can't simply disband those processes and the functions on which different departments that have come to rely. But you're off the support matrix and if you don't upgrade, you can't get official support for any issues you might have. You continue to pay maintenance on a product that BMC won't help you maintain. Forcing you to upgrade to something that you don't want and/or can't use without major disruption and a complete overhaul of your established business processes in order to stay in the support matrix is bad business (IMHO). What happens? 1) Like the original poster, the company determines that the upgrade is just as painful as going to a completely new product. So they re-evaluate and decide to dump Remedy for a competitor. 2) They decide to stay with what they have and live with an unsupported application. 3) They endure the pain and upgrade anyway, complaining the entire time. I think that the ITSM Suite 7.x is great for those companies that WANT to make the jump from the 5.6 line and are willing to endure the pain points you describe. It is also good form those companies that are looking for a new application with a defined ITIL framework already constructed for them. I have a customer on the west coast in just that position. They are an big company, but they've been doing support in 3 separate business units using 3 separate homegrown apps. They want to merge their support units and unite under a single application that had an ITIL framework. ITSM 7.x is great for them and they are happy to change in order to use it. But for those companies that have gone the path of your company and do not want to (or cannot) endure the pain should have an option too. 5.6 was the last of the legacy helpdesk lines before it shifted towards what it is today. All BMC needs to do is re-work the 5.6 Suite (full Helpdesk, Change Asset and SLA) WORKFLOW using the ARS 7.1 platform, thus bringing it up to speed on a supported version. Since it's the full version, I think it's ok for them to continue to require app licenses. Call it helpdesk something, give it a 7.1 rev and now you're back on the support matrix and your upgrade pain points are greatly reduced. Additionally, they could make a scaled down version of it, like the 5.6 Helpdesk w/Change Tasking and Asset Tracking (I keep calling it Lite) and let it run on plain ARS Fixed/Floating licenses. That becomes a good product for those smaller companies that don't need or can't afford the new ITSM Suite but still have a need for a solid product that is highly scalable and adaptable. Everybody is covered now. Is it really much more complicated than that or am I missing the big picture? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 07, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy On the ITIL compliant app bit, ITIL is a framework. We chose to implement various aspects of ITIL that are not addressed in the ITSM 7 apps, we also chose to address certain pieces of the framework differently via customizations to the 5.6 apps, which do not mesh so well with the implementation path chosen for the ITSM 7 apps. These are the pain points for our upgrade path. Axton Grams On Feb 7, 2008 10:28 AM, Timothy Powell [EMAIL PROTECTED] wrote: ** I wasn't necessarily stating that BMC/Remedy focus on small- and mid-sized customers to be its primary customer base. Rather, my point was, why turn your back on that market all together? A company shouldn't put all of its eggs in any basket, be it the small/mid or enterprise basket. And they shouldn't focus on a single solution for everybody's needs. One reason for BMC to continue supporting/developing smaller, more customizable apps than the current 7.x ITSM Suite? As many posters have stated, not everybody is ready for, nor wants a fully ITIL compliant package like 7.x just for sake of being ITIL compliant. Many customers have very solid business processes that their current 7.x application supports. Many
AD: Re: Company Dropping Remedy
Hello All Responding to the valid concerns about ITSM customisation; you may be interested to know that we are currently involved in a number of ITSM projects where changes to Processes are managed via our Abydos Designer tool and thus avoid some of the issues mentioned below; Abydos Designer enables you to separate your business processes from the Remedy code in ITSM. For further information please contact me or visit our website www.abydos-workflow.com. Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com +44 (0) 1582 400 127 This communication (including any attachments) contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please do not distribute, copy or use this communication or the information. Instead, if you have received this communication in error, please notify the sender immediately and then destroy any copies of it. Due to the nature of the Internet, the sender is unable to ensure the integrity of this message and does not accept any liability or responsibility for any errors or omissions (whether as the result of this message having been intercepted or otherwise) in the contents of this message. Any views expressed in this communication are those of the individual sender, except where the sender specifically states them to be the views of the company. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset 7.0.3 Install Problems (Solaris)
Change install went well too: Installation Summary Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total caigroups | 1 | 0 | 0 | 1 tmsgroups | 1 | 0 | 0 | 1 srmgroups | 1 | 0 | 0 | 1 rqcgroups | 1 | 0 | 0 | 1 chggroups | 1 | 0 | 0 | 1 cfbgroups | 1 | 0 | 0 | 1 cmsgroups | 1 | 0 | 0 | 1 cai| 20 | 0 | 0 | 20 tms| 97 | 0 | 0 | 97 srm| 52 | 0 | 0 | 52 rqc| 30 | 0 | 0 | 30 chg| 188 | 0 | 0 | 188 cfb| 12 | 0 | 0 | 12 cms| 10 | 0 | 0 | 10 asichg | 86 | 0 | 0 | 86 asitms | 71 | 0 | 0 | 71 astchg | 92 | 0 | 0 | 92 chgpdl | 35 | 0 | 0 | 35 chgsrm | 48 | 0 | 0 | 48 apsfnd | 45 | 0 | 0 | 45 chgfnd | 79 | 0 | 0 | 79 chgtms | 59 | 0 | 0 | 59 fndtms | 56 | 0 | 0 | 56 pdltms | 26 | 0 | 0 | 26 fndsrm | 49 | 0 | 0 | 49 srmtms | 25 | 0 | 0 | 25 astsrm | 51 | 0 | 0 | 51 caitms | 33 | 0 | 0 | 33 caisrm | 13 | 0 | 0 | 13 caichg | 30 | 0 | 0 | 30 caicms | 8 | 0 | 0 | 8 chgcms | 34 | 0 | 0 | 34 cmstms | 33 | 0 | 0 | 33 Would have been nice if I could re-run the installer to correct any installation issues instead of rebuilding. Axton Grams On Feb 6, 2008 10:55 PM, Axton [EMAIL PROTECTED] wrote: So I rebuilt the server. Some differences: - Used 7.1 patch 1 for the core products (ars, aie, approval, email, fb, assignment, cmdb) - Altered the oracle instant client (created a lib32 directory under the instant client location and copied the entire client there as well, also created a bin directory under the instant client dir and copied sqlplus there). The install scripts appeared to sanitize the LD_LIBRARY_PATH, which made my oracle client no longer work and server restarts fail. It appears the core of the issue was how remedy uses (or fails to use) Oracle's instant client, though maybe there were some issues with 7.1/7.1p1. The install returned the following this time around: Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total fingroups | 1 | 0 | 0 | 1 sitgroups | 1 | 0 | 0 | 1 comgroups | 1 | 0 | 0 | 1 pctgroups | 1 | 0 | 0 | 1 pdlgroups | 1 | 0 | 0 | 1 fndgroups | 1 | 0 | 0 | 1 ctrgroups | 1 | 0 | 0 | 1 asigroups | 1 | 0 | 0 | 1 astgroups | 1 | 0 | 0 | 1 fnp| 11 | 0 | 0 | 11 fin| 51 | 0 | 0 | 51 sit| 20 | 0 | 0 | 20 com| 18 | 0 | 0 | 18 pct| 29 | 0 | 0 | 29 pdl| 36 | 0 | 0 | 36 rrc| 11 | 0 | 0 | 11 rac| 10 | 0 | 0 | 10 fnd| 339 | 0 | 0 | 339 ctr| 14 | 0 | 0 | 14 asi| 184 | 0 | 0 | 184 ast| 294 | 0 | 0 | 294 pdl| 7 | 0 | 0 | 7 apsfnd | 45 | 0 | 0 | 45 asifnd | 95 | 0 | 0 | 95 astfnd | 96 | 0 | 0 | 96 comfin | 17 | 0 | 0 | 17 Axton Grams On Feb 5, 2008 4:20 PM, Axton [EMAIL PROTECTED] wrote: Has anyone successfully installed Asset 7.0.3 on Solaris? These are the results I get at the end of the installation: *** asset Installation Summary Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total
Re: IM installation error - Urgent help Please!
We had a similar problem loading SRM 2.1 and support said it was a bug. The workaround was to modify the corresponding entry in SHARE:Application_Properties, that's what the installer checks. But I would be very cautious given that the versioning is quite specific. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kumar, Amita Sent: Thursday, February 07, 2008 5:10 AM To: arslist@ARSLIST.ORG Subject: IM installation error - Urgent help Please! Hi All, I am trying upgrading IM 7.0.2 patch 5 to IM 7.0.3 on ARS 7.0.1 Patch 5. After the setup checks the applications installed on the server, an error screen flashes up with the following error - A newer version of Remedy Definitive Software Library detected on your ARSystem server, installation cannot continue. Please check Remedy customer support web site for compatibility information. http://supportweb.remedy.com Any Idea how can I get rid of the DSL installed? Thanks Regards, Amita This e-mail and any attachment is for authorised use by the intended recipi= ent(s) only. It may contain proprietary material, confidential information = and/or be subject to legal privilege. It should not be copied, disclosed to= , retained or used by, any other party. If you are not an intended recipien= t then please promptly delete this e-mail and any attachment and all copies= and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
If Tomcat is so easy to administer, how the @()[EMAIL PROTECTED] do you get the damn thing to do SSL. That's about six mouse clicks in IIS, including the entire process of obtaining and applying the certificate. Nothing in what passes for documentation in the tomcat space clearly describes how to request and apply the certificate and turn on SSL, specifically on Windows servers (Win2K3 Enterprise x64). They frame everything in *nix terms, and the only *nix I allow anywhere near me is well hidden underneath OS X. I have no problems with editing configuration files versus clicking control panel checkboxes (they usually write out to config files in the background anyway), but getting a certificate applied to Tomcat is apparently not something you can do by editing files. I have tested IIS/ServeltExec and IIS/Tomcat compared to Tomcat/Tomcat, and the mid-tier runs best and pre-fetches the most reliably on Tomcat/Tomcat. Prefetch of the ITSM 7 application kills ServletExec 2/3 of the time, before the prefetch completes. IIS/Tomcat is a shotgun wedding with an extra component in the middle to degrade performance, but if I can't get some information on tomcat SSL we may be forced to use IIS/Tomcat. None of our web server administrators apparently know anything about Tomcat web server, and it is not the same as the Apache web servers they use. Plus everything you need for BMC ITSM installation wants to install its own instance of Tomcat (mid-tier, RKM, Crystal Report Server XI, also Kinetic if you have it too), or fight over the primary instance (SLM Collector - which you are better off using with ServletExec AS). Then they all fight over the JVM. It isn't just a simple IIS or Apache (or Tomcat) question, but how many of them and where to install them to support all of the different apps for ITSM+ without having them all stomp on each other. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 07, 2008 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS If I had my choice, I'd run with Apache - each and every single time. There are a number of reasons for that, not the least of which is that the web server itself has been time tested and beaten to death repeatedly on web servers all over the internet. It has seen the best and worst that can be offered by end users. It is the web server that can be thought of in the same category as a work truck. It's good, solid, and gets the job done. Configuration is also very simple. No. There isn't an 'explorer' to do the job with eye candy and mouse clicks. There is a configuration file, and a text editor. Really that is all that is needed. If you've got something in front of you that says otherwise, watch out. Someone is selling something again. Shake their hand, complain of a meeting, give them a boot in the wazoo and close the door. Apache is also cross platform, so your architecture has the ability to expand and change platforms if your situation changes at some point in the future. Likewise, there are enough modules and methods of customization for it which give it a significant amount of flexibility. Yes. You probably saw this one coming, but - if you want to - the source code is available for review and not locked away in someone's internal source server because it 'represents a source of IP,' or because 'they want to ensure a significant return on their investment for the shareholders.' (Jeez... Just typing that makes me feel the need for a shower.) Likewise, and this is probably my biggest single gripe against IIS, is that the bleep web server is *not* divorced from the operating system that it sits upon. Thus, there is no single installer or package available in which you can install something like IIS 6 or IIS 7 on top of an older operating system such as NT4. If you could, there would be one less reason to upgrade, right? In the same train of thought, paint my hair blond and call me silly but why, ohh, why should an operating system patch affect a web server so that it causes it to crash because both file system permissions have been changed and the internet guest account gets messed up? We had that happen with a couple of our intranet servers a couple of patch cycles ago. Positively crap-tastic. (Yes. I actually maintain several IIS servers for a living as part of my job - and I hate it.) An Apache/Tomcat combination is a beautiful thing. Why break them up and try to install something like Atlanta in there anyway? Apache is best suited to serve static content, such as images and regular files, html docs and the like. Tomcat is best for JSP. The connector that bridges them together is
Re: email engine error
Hello; Please let us know which version Patch level, OS, etc you are running. However a few things to check: Ensure that there is no one (human) accessing the mailbox, because I have seen where if someone marks a message 'read', it might not be processed by the email-process (this was in Version 5X) - if the mailbox has shared access you might need to check with the authorized people... Ensure that there are not any 'exchange rules' running for the mailbox, as they can interfere with the email-process accessing messages... HTH Robert Molenda On Feb 7, 2008 12:33 AM, priyanka_sareen [EMAIL PROTECTED] wrote: Hi I am getting following error in email engine log. DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] * OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (imsi2mpmsg01.i2mp-infosys.com) ready. A0 CAPABILITY * CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS NAMESPACE LITERAL+ UIDPLUS CHILDREN AUTH=NTLM A0 OK CAPABILITY completed. A1 LOGIN incoming Infosys123 A1 OK LOGIN completed. A2 LIST INBOX * LIST (\Marked \HasNoChildren) / INBOX A2 OK LIST completed. DEBUG: connection available -- size: 1 A3 SELECT INBOX * 0 EXISTS * 0 RECENT * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent) * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags * OK [UIDVALIDITY 197] UIDVALIDITY value A3 OK [READ-WRITE] SELECT completed. A4 CLOSE A4 OK CLOSE completed. DEBUG: added an Authenticated connection -- size: 1 A5 NOOP A5 OK NOOP completed. A6 LOGOUT * BYE Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 signing off. A6 OK LOGOUT completed. The problem is that when we send any email to our remedy incoming mailbox sometimes the record is created in AR Email form but sometimes its not created and no ticket is generated for that mail. Please let me know any solution for this problem -- View this message in context: http://www.nabble.com/email-engine-error-tp15329253p15329253.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com http://nabble.com/. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company Dropping Remedy
On the ITIL compliant app bit, ITIL is a framework. We chose to implement various aspects of ITIL that are not addressed in the ITSM 7 apps, we also chose to address certain pieces of the framework differently via customizations to the 5.6 apps, which do not mesh so well with the implementation path chosen for the ITSM 7 apps. These are the pain points for our upgrade path. Axton Grams On Feb 7, 2008 10:28 AM, Timothy Powell [EMAIL PROTECTED] wrote: ** I wasn't necessarily stating that BMC/Remedy focus on small- and mid-sized customers to be its primary customer base. Rather, my point was, why turn your back on that market all together? A company shouldn't put all of its eggs in any basket, be it the small/mid or enterprise basket. And they shouldn't focus on a single solution for everybody's needs. One reason for BMC to continue supporting/developing smaller, more customizable apps than the current 7.x ITSM Suite? As many posters have stated, not everybody is ready for, nor wants a fully ITIL compliant package like 7.x just for sake of being ITIL compliant. Many customers have very solid business processes that their current 7.x application supports. Many of those same customers have realized the benefit of the awesome development package that ARS is and have built custom apps that they have integrated into the 7.x apps. They just need upgrades to the simpler (and customizable) applications they already have. Another reason to go back into that market is that not every company can afford the cost of a 7.x BMC application, but they have the need for something. One poster mentioned the old Rapid Results program. For $30k, the customer got 10 days of consulting services, a fully installed and configured Helpdesk product complete with Asset and Change Lite and a total of 8 fixed licenses. Once it was done, the company doesn't really need a developer on staff to do customizations, they just need an Application Administrator to manage the data. Quick, simple and affordable, both in initial startup costs and ongoing maintenance. And if they want to do some extra stuff, like build a custom HR app to integrate with it, they hire somebody (like the many find independent developers on this list) to help them do it and they're still ahead of the game. Those customers are still there, but Remedy is no longer servicing those needs. By focusing on ITIL and the 7.x ITSM Suite, BMC has excluded (intentionally?) smaller companies that can't afford it as well as those that don't actually need it and aren't going to change just for the sake of change. Why not develop and support two application lines? ITSM 7.x for the deep pocket companies that might really need it and can afford it and a Helpdesk Lite if you will, for the smaller and mature companies that just need a solid app that's fully customizable and affordable? M2CW, TP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Thursday, February 07, 2008 1:56 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy ** Some additional points we may want to consider: 1. BMC Remedy appears to be tracking to ITIL standards rather closely. If ITIL is the objective, then the strategy should lean toward fully developed applications with little room for customization (thus ensuring ITIL compliance). If your organization is not moving towards ITIL, then BMC Remedy's product strategy may indeed appear to be out of synch with your operational requirements. 2. The long-term Remedy sales people (so few are left!) probably remember the .com era, when every startup thought nothing of dropping $100K or more to install a Remedy system. Unfortunately, when the .com bubble burst, Remedy was left with hundreds of customers who could no longer pay their annual support fees. That hurt Remedy financially, but it also reduced Remedy's budget for future product enhancements. Could be Remedy learned a painful lesson, and no longer wants small- and mid-sized customers to be its primary customer base. 3. BMC Remedy may also be taking a lesson from IBM and their acquisition of Lotus Notes. When Notes first rolled out (more a document repository and collaboration tool, backed by an object database with a great search engine -- messaging was almost an afterthought) it was a unique toolkit that allowed creative developers to deploy dozens of applications. But Lotus (and later IBM) never offered any pre-built ready-to-use applications, and the Lotus Notes product began losing market share. While some may argue BMC Remedy doesn't adequately promote the ARS toolkit, others may argue it would be suicidal if BMC Remedy didn't aggressively market pre-built ready-to-use applications. 4. Personally, I don't understand why BMC Remedy doesn't market (directly or through a third-party partner) their products under a
Re: Company Dropping Remedy
Axton - I absolutely agree with you 100%! I have a separate client that I support with some 8 different custom apps, built way back on about the 2.x version. This client installed Help Desk 5.6 and it runs flawlessly on the same server as the custom apps (no integrations between the HPD and the custom apps). Now the problem I am having is that I can't even seem to upgrade this client to a 6.x version of Help Desk because the CMDB will not install. I can probably keep upgrading them at the ARS level with little or NO impact to the custom applications, but of course, the issue is what do we do with the 5.6 Help Desk that we cannot seem to upgrade. Now that I've got my hands a bit dirty on the 7.x stuff, I am tempted to recommend that they rebuild a Help Desk type solution from scratch and not even bother with the OOB stuff - they don't need that much and some of the functionality they have in the 5.6 HPD will be lost if we keep trying to upgrade them at the app level (like the simplified hook into the Asset form without the necessity of loading the entire AM app). I have also done some rather significant customizations for them on the HPD side, so those would need to be rebuilt or rethought. None of this is a concern with their custom apps. So for now I can't recommend that they move forward and they are starting to become concerned about loosing the ability to be supported. What a dilemma. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, February 06, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy The problem we have with upgrading is that we have so many of our internal business procedures bound to the 5.6 applications and the customizations that have been introduced over the lifetime of the product. We've extended the applications exhaustively in certain areas, and we can't simply disband those processes and the functions on which different departments that have come to rely. To upgrade change, asset, and help desk is too much for one bite. I'm afraid we may be stuck with the 5.6 apps; the cost comparison, in terms of business disruption and licensing, of writing our own apps and disbanding the packaged apps is looking to be far less than performing a cliff upgrade, with another cliff upgrade in sight. To perform cliff upgrades (a.k.a., comparable to a replacement) disrupts our mission in several key ways: - we can no longer extend or adapt our apps to meet the business needs (a freeze is in order to move customizations to the new version) - the turnaround, considering the level of involvement from department heads, process owners, data owners, data warehousing, reporting, remedy development, integrations, ... is too long, and the end result is a frustrated user pool because the apps don't do what they used to do One of the things I've been pondering is the competitive advantage attained by having in-house applications. The business knows how to make money and do things to the level they need to (in terms if IT). To put a cookie-cutter application in place that drives cookie-cutter processes dilutes the value of the business. It adds unnecessary overhead (new processes we never needed and still don't), creates a diversion from what's important (how we run our business, what we know needs to be done), and generally is a waste of time and money and source of frustration. To use the new version of the applications is to completely abandon what makes ARS unique and successful. My final thought on this is that it's time to find some brains to develop a method by which the benefits of a purchased application and the benefits of customization can be merged into a product line that doesn't commit suicide every time a new release of the applications comes to fruition. Axton Grams On Feb 6, 2008 5:34 PM, Steve Burke [EMAIL PROTECTED] wrote: ITSM 7 is just too darned complex for what you get out of it we have been running it now for nearly 8 months and still sorting out issues with incident, havent even touched the other modules thus the reason we are cutting our losses here. Sadly the local support in Australia is not through BMC but a partner and they do not even know the ITSM products well and focus on development On 2/7/08, Jason Miller [EMAIL PROTECTED] wrote: ** I have been wondering about the custom market myself. The list has largely turned into an ITSM7 list. The percentage of posting trying to figure out how to do xyz in ITSM7 are through the roof. I am not complaining, that is exactly what the list is for, but personally I have lost interest
Re: Change Approver Notification
Peter Lammey previously replied to this thread also as follows: From my understanding, if you add an approver add-hoc to a request you must add the requester at the Draft Status and the approver is added as a person who must sign for the approval as part of the Review phase which is actually when the Change is in the Request for Authorization status. So if I understand him correctly it would depend on the process flow of the change as to whether the person would be notified or not. I think I need to get in under the hood a bit more to understand how this is really working. I can tell you that many of our users are now starting to complain about being overwhelmed with notifications and I think it's a shame that you cannot easily modify any of the System defined notifications. I've got people saying that only want notification 1 or 2, but not 3 through 5 - that sort of thing. So I will be putting this through some testing on my own and will try to keep you posted on what I find. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Tuesday, February 05, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Change Approver Notification All, I have a simple question...When a user is added to the Approver tab in a Change Request should they receive a notification informing them that they have a Change that is pending approval? If so, this should happen no matter what phase of the change the approver is added correct? Is there some configuration form to set the notifications to approvers? Mike -- View this message in context: http://www.nabble.com/Change-Approver-Notification-tp15294584p15294584.h tml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE : Re: Apache vs IIS
thanks Kaiser Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] a écrit : I think the answer all boils down to which operating system you're using. If it's Unix/Linux, go with Apache. If it's Windows, go with IIS. In my opinion IIS is easier to administer and it's rock solid. It just runs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wesley Schwengle Sent: Thursday, February 07, 2008 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS On 07.02.08 10:48 Frex Popo wrote: If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? I would use Apache, since you can use this on both Windows and Unix. IIS is only available for Windows. And since we are running ARS on Unix, the choice is obvious. The great plus is that with using Apache is that you can change from a Unix to Windows (or vice versa) and keep your Apache configuration file. Some adjustments are needed due to different pathnames c:\path/to/dir vs /path/to/dir. And also modules which are loaded LoadModule mod_something.dll vs mod_something.so. But these changes are trivial. IMO Apache is easier to configure, but IIS admins might disagree on this. Cheers, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE : Re: Apache vs IIS
Sorry Wesley ... just had lunch.. .and somehow started reading my email downward and missed this one :) Thanks for the comments. Wesley Schwengle [EMAIL PROTECTED] a écrit : On 07.02.08 10:48 Frex Popo wrote: If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? I would use Apache, since you can use this on both Windows and Unix. IIS is only available for Windows. And since we are running ARS on Unix, the choice is obvious. The great plus is that with using Apache is that you can change from a Unix to Windows (or vice versa) and keep your Apache configuration file. Some adjustments are needed due to different pathnames c:\path/to/dir vs /path/to/dir. And also modules which are loaded LoadModule mod_something.dll vs mod_something.so. But these changes are trivial. IMO Apache is easier to configure, but IIS admins might disagree on this. Cheers, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE : Re: Apache vs IIS
..point taken ... I guess you should start publishing your work in a computer journal :-) This surely will come handy in the next few weeks in my which one to go for debate with the big boss. Many thanks dude. William H. Will Du Chene [EMAIL PROTECTED] a écrit : If I had my choice, I'd run with Apache - each and every single time. There are a number of reasons for that, not the least of which is that the web server itself has been time tested and beaten to death repeatedly on web servers all over the internet. It has seen the best and worst that can be offered by end users. It is the web server that can be thought of in the same category as a work truck. It's good, solid, and gets the job done. Configuration is also very simple. No. There isn't an 'explorer' to do the job with eye candy and mouse clicks. There is a configuration file, and a text editor. Really that is all that is needed. If you've got something in front of you that says otherwise, watch out. Someone is selling something again. Shake their hand, complain of a meeting, give them a boot in the wazoo and close the door. Apache is also cross platform, so your architecture has the ability to expand and change platforms if your situation changes at some point in the future. Likewise, there are enough modules and methods of customization for it which give it a significant amount of flexibility. Yes. You probably saw this one coming, but - if you want to - the source code is available for review and not locked away in someone's internal source server because it 'represents a source of IP,' or because 'they want to ensure a significant return on their investment for the shareholders.' (Jeez... Just typing that makes me feel the need for a shower.) Likewise, and this is probably my biggest single gripe against IIS, is that the web server is *not* divorced from the operating system that it sits upon. Thus, there is no single installer or package available in which you can install something like IIS 6 or IIS 7 on top of an older operating system such as NT4. If you could, there would be one less reason to upgrade, right? In the same train of thought, paint my hair blond and call me silly but why, ohh, why should an operating system patch affect a web server so that it causes it to crash because both file system permissions have been changed and the internet guest account gets messed up? We had that happen with a couple of our intranet servers a couple of patch cycles ago. Positively crap-tastic. (Yes. I actually maintain several IIS servers for a living as part of my job - and I hate it.) An Apache/Tomcat combination is a beautiful thing. Why break them up and try to install something like Atlanta in there anyway? Apache is best suited to serve static content, such as images and regular files, html docs and the like. Tomcat is best for JSP. The connector that bridges them together is conceptually a work of art. All major implementations which I have been a part always use this combination. IIS and Atlanta are left to, well, smaller installations and I honestly sometimes consider them - ahem - toys. (When something goes wrong, I can be seen headed into the IIS server room with baby whipes, a warm bottle and a diaper, or a 40 mega-joule crash cart depending...) Similarly, running Tomcat withouth Apache in front of it just seems, well, wrong... but that is a whole other topic and I digress In the end, setting my obvious opinion aside for a moment, you may not have the choice in the end. Your environment will most likely dictate which platform to use, simply by the ability that is present to support it. If you have a few good *nix people running around, chances are you could make an Apache/Tomcat combination work just fine. Even if it is on a Windows platform, supporting the application is similar enough that the skillset can be used. By the same token, if the current terrain in which you find yourself is dominated by funny-lookin', primary colored flags on everything and people with a strange fixation on blue polo shirts and khackis, well, IIS Atlanta may be your only choice because the point-and-click crowd is 'in the house' (Hey, did I get the reference right that time?). Hello everyone, If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? Many thanks frexpopo -- Will Du Chene [EMAIL PROTECTED] http://www.myspace.com/wduchene ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo!
Re: Company Dropping Remedy
One of the things I've been pondering is the competitive advantage attained by having in-house applications. The business knows how to make money and do things to the level they need to (in terms if IT). To put a cookie-cutter application in place that drives cookie-cutter processes dilutes the value of the business. It adds unnecessary overhead (new processes we never needed and still don't), creates a diversion from what's important (how we run our business, what we know needs to be done), and generally is a waste of time and money and source of frustration. To use the new version of the applications is to completely abandon what makes ARS unique and successful. Extremely well put. I'm still surprised more people aren't saying this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Date problem.
In Crystal, check File -- options -- Fields -- Date -- Date Tab and see what's specified. HTH Joanne Mansur Client Systems Analyst Northeastern University Phone\617.373.3295 Fax\617.373.5985 [EMAIL PROTECTED] sanapala, Rajinikanth IN BOM SISL [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/07/2008 08:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [ARSLIST] Crystal Reports Date problem. ** Hello, I checked the window settings (regional) they are in English US and Date format is MM/DD/YY and user tool is in En US. Still I am facing the same problem. Can any one suggest me how to deal this? ARS: 6.3 Oracle 9i Crystal Report 10 Regards, Rajinikanth From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Thursday, February 07, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports Date problem. What date format do you have set in Windows (Control Panel Regional and Language Options)? I believe the client will use these settings by default. You should be able to set a different date format for the client under Tools Options Locale. HTH, Thomas - Original Message - From: sanapala, Rajinikanth IN BOM SISL Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, February 06, 2008 22:41 Subject: Crystal Reports Date problem. ** Hello ARS List, I have got a strange problem with my reports, I am entering my Date Ranges in Remedy user in (MM/DD/YY, MM/DD/YY), but when it is retrieving the records from the system it is considering as (DD/MM//YY) And some times query engine error. For Ex: I wanted to retrieve (1/2/2007 2nd Jan to 05/06/2007 may 6th ) it is giving the values from 1st Feb. to 5th Jun. What need to be done to come out of this problem. Thanks in Advance. Rajinikanth. SISL INDIA Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: no clear installation of cmdb (2.1p1) on solaris
Marc: I've been fighting some Remedy installation errors on unix myself lately. Here are a couple of notes that might help you troubleshoot: 1. The rc: 90 errors are not a problem -- the script restarted the Remedy daemons and tries to log in once or twice per minute to see if the server is back up again. There will usually be a few rc: 90 errors before arserverd is ready. 2. The first RIKLoadApp command appears the be the primary problem. Try editing the installer script and change -C (which means no output to console) to -c (show output on console). Then run the installer again -- the console output might help diagnose the problem. 3. The second RIKLoadApp command might be failing because the first RIKLoadApp failed. Good Luck, --Phil - Original Message From: Marc Prang [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 7, 2008 4:16:02 AM Subject: no clear installation of cmdb (2.1p1) on solaris hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 2 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 2) Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53 Uhr MET - Exiting loadApplication ... ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval:
Re: Changing Form View Depending on Operation
Mike, After considering that option please ignore my suggestion Let me think about it some more! Thanks, Rick Rick Ponzo wrote: If I understand what you're asking you can accomplish this using an Active Link that fires on Search. Your action would be Open Window, selecting the view that you would want to display. Regards, Rick Ponzo Kendhammer, Mike wrote: Hello, Hopefully I can explain this... I have a form that I open in Search mode, opens a particular view (Query View). Once the search button is clicked to perform the search, I would like the resulting form that opens in Modify mode open in a different view (Modify View). I haven't seen any settings or commands that might be available that would change the view that you are using. And other than maybe using field 1005 for the Advanced Search Bar, I am unaware of a way to capture the search qualification in a separate field should the user enter data directly into one or more fields, then use the data from that field in the qualification of an Open Window action. Can this be accomplished? Thanks! Mike System specs: ARS 7.0.1 patch 2 HP-UX 11i Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
I never said easy to administer. What I did say was simple to configure. Obviously, there is some room for interpretation there. ...how the @()[EMAIL PROTECTED] do you get the damn thing to do SSL.. Fair question. It deserves a fair answer. Here is a tutorial that took me all of about 20 minutes to put together. Tomcat + SSL Tutorial *Tomcat Install* 1. Download the installer from http://tomcat.apache.org. 2. Run the installer. 3. Agree to the license. 4. Choose your options. 5. Select an installation directory. 6. Select a connector port, username and password. (Add a password, accept default port.) 7. Select path to the correct JRE. 8. Press the install button. 9. Leave the Run Apache Tomcat option selected. 10. Press the finish button. 11. The service will start once the installer is closed. 12. Download the administration interface package. *SSL Keys* 1. Download and install the Java SDK - not the JRE. 2. Add the JDK /bin path to your path. (set PATH=C:\Program Files\Java\jdk1.6.0_04\bin;%PATH) 3. Issue the command keytool -genkey -alias kameno -keypass password -keystore kameno.bin -storepass password 4. Answer the following questions, or accept the defaults: What is your first and last name? [Unknown]: What is the name of your organizational unit? [Unknown]: What is the name of your organization? [Unknown]: What is the name of your City or Locality? [Unknown]: What is the name of your State or Province? [Unknown]: What is the two-letter country code for this unit? [Unknown]: Is CN=Unknown, OU=Unknown, O=Unknown, L=Unknown, ST=Unknown, C=Unknown correct? [no]: yes 5. Copy the kameno.bin file that was created and place it into the tomcat/webapps directory. 6. Open server.xml (tomcat/conf directory) in an editor. 7. Search for the connector description that sits on port 8443. It should be commented out. 8. Uncomment it by removing the !-- and the -- which preceed and follow it. 9. Add the following lines to the description: keystoreFile=/webapps/kameno.bin keystorePass=password 10. Save the file and close it. 11. Stop Tomcat Restart it. 12. Verify connectivity by pointing your web browser at https://localhost:8443. /Tomcat + SSL Tutorial That was easy, yes? ...Plus everything you need for BMC ITSM installation wants to install its own instance of Tomcat... ...Then they all fight over the JVM... Well, there I am not sure that I can help you. BMC has not gotten around to offering a - to borrow your term - @#*@#*# - developer-only version of their products yet, so trying to provide any practical assistance is out of the question. Not being able to play with the technology and learn from it without working for someone that already has it - bites. My gut instinct, however, says that there has to be a way to make it work. Sorry, I know that is not too much help. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company Dropping Remedy
Agreed, it's a framework. As you previously stated, you have many of your internal business procedures bound to the 5.6 applications and the customizations that have been introduced over the lifetime of the product. We've extended the applications exhaustively in certain areas, and we can't simply disband those processes and the functions on which different departments that have come to rely. But you're off the support matrix and if you don't upgrade, you can't get official support for any issues you might have. You continue to pay maintenance on a product that BMC won't help you maintain. Forcing you to upgrade to something that you don't want and/or can't use without major disruption and a complete overhaul of your established business processes in order to stay in the support matrix is bad business (IMHO). What happens? 1) Like the original poster, the company determines that the upgrade is just as painful as going to a completely new product. So they re-evaluate and decide to dump Remedy for a competitor. 2) They decide to stay with what they have and live with an unsupported application. 3) They endure the pain and upgrade anyway, complaining the entire time. I think that the ITSM Suite 7.x is great for those companies that WANT to make the jump from the 5.6 line and are willing to endure the pain points you describe. It is also good form those companies that are looking for a new application with a defined ITIL framework already constructed for them. I have a customer on the west coast in just that position. They are an big company, but they've been doing support in 3 separate business units using 3 separate homegrown apps. They want to merge their support units and unite under a single application that had an ITIL framework. ITSM 7.x is great for them and they are happy to change in order to use it. But for those companies that have gone the path of your company and do not want to (or cannot) endure the pain should have an option too. 5.6 was the last of the legacy helpdesk lines before it shifted towards what it is today. All BMC needs to do is re-work the 5.6 Suite (full Helpdesk, Change Asset and SLA) WORKFLOW using the ARS 7.1 platform, thus bringing it up to speed on a supported version. Since it's the full version, I think it's ok for them to continue to require app licenses. Call it helpdesk something, give it a 7.1 rev and now you're back on the support matrix and your upgrade pain points are greatly reduced. Additionally, they could make a scaled down version of it, like the 5.6 Helpdesk w/Change Tasking and Asset Tracking (I keep calling it Lite) and let it run on plain ARS Fixed/Floating licenses. That becomes a good product for those smaller companies that don't need or can't afford the new ITSM Suite but still have a need for a solid product that is highly scalable and adaptable. Everybody is covered now. Is it really much more complicated than that or am I missing the big picture? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, February 07, 2008 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy On the ITIL compliant app bit, ITIL is a framework. We chose to implement various aspects of ITIL that are not addressed in the ITSM 7 apps, we also chose to address certain pieces of the framework differently via customizations to the 5.6 apps, which do not mesh so well with the implementation path chosen for the ITSM 7 apps. These are the pain points for our upgrade path. Axton Grams On Feb 7, 2008 10:28 AM, Timothy Powell [EMAIL PROTECTED] wrote: ** I wasn't necessarily stating that BMC/Remedy focus on small- and mid-sized customers to be its primary customer base. Rather, my point was, why turn your back on that market all together? A company shouldn't put all of its eggs in any basket, be it the small/mid or enterprise basket. And they shouldn't focus on a single solution for everybody's needs. One reason for BMC to continue supporting/developing smaller, more customizable apps than the current 7.x ITSM Suite? As many posters have stated, not everybody is ready for, nor wants a fully ITIL compliant package like 7.x just for sake of being ITIL compliant. Many customers have very solid business processes that their current 7.x application supports. Many of those same customers have realized the benefit of the awesome development package that ARS is and have built custom apps that they have integrated into the 7.x apps. They just need upgrades to the simpler (and customizable) applications they already have. Another reason to go back into that market is that not every company can afford the cost of a 7.x BMC application, but they have the need for something. One poster mentioned the old Rapid Results program. For $30k, the customer got 10 days of consulting services, a fully installed and configured Helpdesk product complete with
Re: filter does not exist ... however it exist in the database ... how come?
Generally this happens because something got corrupted in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /* Filter Mapping exists, but filter does not */ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Installing AR Filter Scripting Plug-in for JAVA
I'm sorry list... I'm using.. AR Server - 7.0.01 patch 004 Operating System - AIX 5.3 Database - Oracle 10g Plug-in: AR System Scripting Plug-In for Java (Version 7.0) - file: arfjavascr[1]Unix.tar http://www.bmcdn.ws/jiveProd/bsdnDownload.jspa?categoryID=507externalID=992attachID=89593 De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto Dutra Pinto Enviada: qui 7/2/2008 11:01 Para: arslist@ARSLIST.ORG Assunto: Installing AR Filter Scripting Plug-in for JAVA ** Hello ARS List, I have a big problem in my company, I'm trying to use this plugin (AR Filter Scripting Plug-in for Java) but I didn't know how to install these pulg-in... I'm only a developer, and the Administrator Staff of my company don't know how to do this too... =( I really need to do this... I need to receive a String with values to be comming to ARS from a Java App... Has anyone some manual about this plug-in's installation ??? I've already know how to use this plug-in in my application ... I only wanna see it in action ... running ... Thanks for all... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AW: no clear installation of cmdb (2.1p1) on solaris
Hi Phil, thank you, I'll try it. ;-) with best regards, Marc -Originalnachricht- Von: Action Request System discussion list(ARSList) An: arslist@ARSLIST.ORG Gesendet: 07.02.2008 15:14 Betreff: Re: no clear installation of cmdb (2.1p1) on solaris Marc: I've been fighting some Remedy installation errors on unix myself lately. Here are a couple of notes that might help you troubleshoot: 1. The rc: 90 errors are not a problem -- the script restarted the Remedy daemons and tries to log in once or twice per minute to see if the server is back up again. There will usually be a few rc: 90 errors before arserverd is ready. 2. The first RIKLoadApp command appears the be the primary problem. Try editing the installer script and change -C (which means no output to console) to -c (show output on console). Then run the installer again -- the console output might help diagnose the problem. 3. The second RIKLoadApp command might be failing because the first RIKLoadApp failed. Good Luck, --Phil - Original Message From: Marc Prang [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 7, 2008 4:16:02 AM Subject: no clear installation of cmdb (2.1p1) on solaris hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 2 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 2) Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53 Uhr MET - Exiting loadApplication ... ARSWaitForBusyServer 60 Waiting for the
Re: no clear installation of cmdb (2.1p1) on solaris
JAG, (just a guess) Maybe I am way off base but, seems to me.. hostname is not defined. unless you modified all the data above for the reference hostname. Don't know exactly your solution.. But Better stick to the manual close. I would say there is either some option for the hostname or your hostname on your box is not there. On Feb 7, 2008 9:14 AM, Phil Murnane [EMAIL PROTECTED] wrote: Marc: I've been fighting some Remedy installation errors on unix myself lately. Here are a couple of notes that might help you troubleshoot: 1. The rc: 90 errors are not a problem -- the script restarted the Remedy daemons and tries to log in once or twice per minute to see if the server is back up again. There will usually be a few rc: 90 errors before arserverd is ready. 2. The first RIKLoadApp command appears the be the primary problem. Try editing the installer script and change -C (which means no output to console) to -c (show output on console). Then run the installer again -- the console output might help diagnose the problem. 3. The second RIKLoadApp command might be failing because the first RIKLoadApp failed. Good Luck, --Phil - Original Message From: Marc Prang [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 7, 2008 4:16:02 AM Subject: no clear installation of cmdb (2.1p1) on solaris hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 2 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check
Re: Apache vs IIS
If I had my choice, I'd run with Apache - each and every single time. There are a number of reasons for that, not the least of which is that the web server itself has been time tested and beaten to death repeatedly on web servers all over the internet. It has seen the best and worst that can be offered by end users. It is the web server that can be thought of in the same category as a work truck. It's good, solid, and gets the job done. Configuration is also very simple. No. There isn't an 'explorer' to do the job with eye candy and mouse clicks. There is a configuration file, and a text editor. Really that is all that is needed. If you've got something in front of you that says otherwise, watch out. Someone is selling something again. Shake their hand, complain of a meeting, give them a boot in the wazoo and close the door. Apache is also cross platform, so your architecture has the ability to expand and change platforms if your situation changes at some point in the future. Likewise, there are enough modules and methods of customization for it which give it a significant amount of flexibility. Yes. You probably saw this one coming, but - if you want to - the source code is available for review and not locked away in someone's internal source server because it 'represents a source of IP,' or because 'they want to ensure a significant return on their investment for the shareholders.' (Jeez... Just typing that makes me feel the need for a shower.) Likewise, and this is probably my biggest single gripe against IIS, is that the bleep web server is *not* divorced from the operating system that it sits upon. Thus, there is no single installer or package available in which you can install something like IIS 6 or IIS 7 on top of an older operating system such as NT4. If you could, there would be one less reason to upgrade, right? In the same train of thought, paint my hair blond and call me silly but why, ohh, why should an operating system patch affect a web server so that it causes it to crash because both file system permissions have been changed and the internet guest account gets messed up? We had that happen with a couple of our intranet servers a couple of patch cycles ago. Positively crap-tastic. (Yes. I actually maintain several IIS servers for a living as part of my job - and I hate it.) An Apache/Tomcat combination is a beautiful thing. Why break them up and try to install something like Atlanta in there anyway? Apache is best suited to serve static content, such as images and regular files, html docs and the like. Tomcat is best for JSP. The connector that bridges them together is conceptually a work of art. All major implementations which I have been a part always use this combination. IIS and Atlanta are left to, well, smaller installations and I honestly sometimes consider them - ahem - toys. (When something goes wrong, I can be seen headed into the IIS server room with baby whipes, a warm bottle and a diaper, or a 40 mega-joule crash cart depending...) Similarly, running Tomcat withouth Apache in front of it just seems, well, wrong... but that is a whole other topic and I digress In the end, setting my obvious opinion aside for a moment, you may not have the choice in the end. Your environment will most likely dictate which platform to use, simply by the ability that is present to support it. If you have a few good *nix people running around, chances are you could make an Apache/Tomcat combination work just fine. Even if it is on a Windows platform, supporting the application is similar enough that the skillset can be used. By the same token, if the current terrain in which you find yourself is dominated by funny-lookin', primary colored flags on everything and people with a strange fixation on blue polo shirts and khackis, well, IIS Atlanta may be your only choice because the point-and-click crowd is 'in the house' (Hey, did I get the reference right that time?). Hello everyone, If you have to choose between IIS and Apache which one would you opt for? I mean in term of ease of administration, performance, security .. we are planning to install this in a clustered environment with load balancing software and would like to know if you had issues if any with running Mid-Tier against IIS or Apache? Many thanks frexpopo -- Will Du Chene [EMAIL PROTECTED] http://www.myspace.com/wduchene ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company Dropping Remedy
I have been customizing and developing on OOB applications since the first Help Desk application. I find it very challenging and rewarding. I think working on fully customized applications is much easier and lots of fun. I am very thankfull for the opportunities that BMC Remedy has created for us to remain employed. I have migrated from version 4 to through version 7. ITSM 7 is a beast but managable. I have implemented 7 several times now and not once was it implemented without customizations. I have migrated fully customized OOB suites several times with customizations intact. I know there are several others out there who have done the same. Thank God that not all businesses have the same exact needs or they wouldn't need us. BMC Remedy offers courses on customizing the OOB modules for version 7. There are some customizations they don't recommend but I have never heard that you should not customize the application. I have worked with BMC Remedy Professional Services consultants who customized the application very heavily. So where did the idea come from that you should not customize the application? Don Simmons Date: Wed, 6 Feb 2008 22:56:23 -0800From: [EMAIL PROTECTED]: Re: Company Dropping RemedyTo: [EMAIL PROTECTED] Some additional points we may want to consider: 1. BMC Remedy appears to be tracking to ITIL standards rather closely. If ITIL is the objective, then the strategy should lean toward fully developed applications with little room for customization (thus ensuring ITIL compliance). If your organization is not moving towards ITIL, then BMC Remedy's product strategy may indeed appear to be out of synch with your operational requirements. 2. The long-term Remedy sales people (so few are left!) probably remember the .com era, when every startup thought nothing of dropping $100K or more to install a Remedy system. Unfortunately, when the .com bubble burst, Remedy was left with hundreds of customers who could no longer pay their annual support fees. That hurt Remedy financially, but it also reduced Remedy's budget for future product enhancements. Could be Remedy learned a painful lesson, and no longer wants small- and mid-sized customers to be its primary customer base. 3. BMC Remedy may also be taking a lesson from IBM and their acquisition of Lotus Notes. When Notes first rolled out (more a document repository and collaboration tool, backed by an object database with a great search engine -- messaging was almost an afterthought) it was a unique toolkit that allowed creative developers to deploy dozens of applications. But Lotus (and later IBM) never offered any pre-built ready-to-use applications, and the Lotus Notes product began losing market share. While some may argue BMC Remedy doesn't adequately promote the ARS toolkit, others may argue it would be suicidal if BMC Remedy didn't aggressively market pre-built ready-to-use applications. 4. Personally, I don't understand why BMC Remedy doesn't market (directly or through a third-party partner) their products under a Software-as-a-Service (SaaS) model. Seems like a win-win situation for BMC Remedy and their customers -- the customer needs a little training and then BAM! they are off and running, while BMC Remedy collects a nice monthly fee for every user connection. This would also make it simple for BMC Remedy to showcase new products. And imagine, never going through another upgrade! Comments/questions/corrections/complaints/rants welcome, on or off the ARSlist. -- Bing Bradford Bingel (Bing)ITM3 Californiahttp://www.itm3.com/[EMAIL PROTECTED] (email)925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan PalmerSent: Wednesday, February 06, 2008 6:19 PMTo: [EMAIL PROTECTED]: Re: Company Dropping Remedy ** We are in a similar place as Axton. Ours was a HD v5.0 application but I now consider is custom since it has been customized about 85%. We have a lot of very specific business enhancements in the system and to go to another version would be a total new implementation. I have a current backlog of 48 requests that I estimate could take more than a year to finish and more get submitted near every week. They are very business specific and are not included in ITSM so I'd have to do them no matter what my core application was. We're on 7.0.1 platform and will continue to upgrade the platform. Although I still have nightmares about that 5.1.2 to 7.0.1 upgrade. Susan On Feb 6, 2008 6:20 PM, Axton [EMAIL PROTECTED] wrote: The problem we have with upgrading is that we have so many of ourinternal business procedures bound to the 5.6 applications and thecustomizations that have been introduced over the lifetime of theproduct. We've extended the applications exhaustively in certainareas, and we can't simply disband those processes and the functionson which different
Re: Multi-qualified Web Service Search
Yes. Here is the error I'm receiving when passing a NULL value: ERROR (4558): Qualification line error; Also here is the Qualification: 'Status' = XPATH(/ROOT/Status) Rick Ponzo-2 wrote: When you created the web service did you set the data elements value Nillable = True for each of the fields? Rick Ponzo versicle wrote: All, I have created a WS based on the HelpDesk form and we have a business requirement from a web Portal to be able to search for tickets based on one or MORE of the following fields, Customer Last Name, Ticket Number, Company, Status, and Priority. I have created an search operation and mapped all of the fields above. However, I only receive responses when each of the fields has a value entered for the search otherwise an error is returned. Is there a way to have a wildcard in the search or a NULL value for one of those fields I dont care about when executing the search? I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Multi-qualified-Web-Service-Search-tp15344383p15346109.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding Task in ITSM 7.0 Change Management
The new 7.0 Tasks when tied to a Change ticket is much more strict than it was in ITSM 5.6. We ran into the same difficulties but the reason for this error is likely due to the fact that the task in question is sequenced after another task. The Task system seems to require that with multiple tasks associated to a Change, they may have different sequence numbers. The system will not let you move a task that is say Sequence 2 to Status Assigned until you have either cancelled or closed a task that is say Sequence 1. The error is confusing of course since it should say something like This task (or group) must be activated after you have Closed or Cancelled all tasks with a higher sequence. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of anil RAI Sent: Wednesday, February 06, 2008 11:34 PM To: arslist@ARSLIST.ORG Subject: Regarding Task in ITSM 7.0 Change Management ** Hi All, I am facing an error in Task of ITSM 7.0 of Change Management. The issue, with the triggering of Task group in some changes is not taking place. Description of error is This task (or group) must be activated (from the parent) before it can be changed to the status: 4000 (ARERR 45093). Thanks Regards Anil Bring your gang together - do your thing. Start your group. http://in.rd.yahoo.com/tagline_groups_2/*http://in.promos.yahoo.com/gro ups __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Date problem.
Hello It is specified as MM/DD/ as similar to the regional settings. Regards, Rajinikanth From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joanne Mansur Sent: Thursday, February 07, 2008 7:47 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports Date problem. ** In Crystal, check File -- options -- Fields -- Date -- Date Tab and see what's specified. HTH Joanne Mansur Client Systems Analyst Northeastern University Phone\617.373.3295 Fax\617.373.5985 [EMAIL PROTECTED] sanapala, Rajinikanth IN BOM SISL [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/07/2008 08:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [ARSLIST] Crystal Reports Date problem. ** Hello, I checked the window settings (regional) they are in English US and Date format is MM/DD/YY and user tool is in En US. Still I am facing the same problem. Can any one suggest me how to deal this? ARS: 6.3 Oracle 9i Crystal Report 10 Regards, Rajinikanth From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Thursday, February 07, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports Date problem. What date format do you have set in Windows (Control Panel Regional and Language Options)? I believe the client will use these settings by default. You should be able to set a different date format for the client under Tools Options Locale. HTH, Thomas - Original Message - From: sanapala, Rajinikanth IN BOM SISL mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Sent: Wednesday, February 06, 2008 22:41 Subject: Crystal Reports Date problem. ** Hello ARS List, I have got a strange problem with my reports, I am entering my Date Ranges in Remedy user in (MM/DD/YY, MM/DD/YY), but when it is retrieving the records from the system it is considering as (DD/MM//YY) And some times query engine error. For Ex: I wanted to retrieve (1/2/2007 2nd Jan to 05/06/2007 may 6th ) it is giving the values from 1st Feb. to 5th Jun. What need to be done to come out of this problem. Thanks in Advance. Rajinikanth. SISL INDIA Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company Dropping Remedy
I wasn't necessarily stating that BMC/Remedy focus on small- and mid-sized customers to be its primary customer base. Rather, my point was, why turn your back on that market all together? A company shouldn't put all of its eggs in any basket, be it the small/mid or enterprise basket. And they shouldn't focus on a single solution for everybody's needs. One reason for BMC to continue supporting/developing smaller, more customizable apps than the current 7.x ITSM Suite? As many posters have stated, not everybody is ready for, nor wants a fully ITIL compliant package like 7.x just for sake of being ITIL compliant. Many customers have very solid business processes that their current 7.x application supports. Many of those same customers have realized the benefit of the awesome development package that ARS is and have built custom apps that they have integrated into the 7.x apps. They just need upgrades to the simpler (and customizable) applications they already have. Another reason to go back into that market is that not every company can afford the cost of a 7.x BMC application, but they have the need for something. One poster mentioned the old Rapid Results program. For $30k, the customer got 10 days of consulting services, a fully installed and configured Helpdesk product complete with Asset and Change Lite and a total of 8 fixed licenses. Once it was done, the company doesn't really need a developer on staff to do customizations, they just need an Application Administrator to manage the data. Quick, simple and affordable, both in initial startup costs and ongoing maintenance. And if they want to do some extra stuff, like build a custom HR app to integrate with it, they hire somebody (like the many find independent developers on this list) to help them do it and they're still ahead of the game. Those customers are still there, but Remedy is no longer servicing those needs. By focusing on ITIL and the 7.x ITSM Suite, BMC has excluded (intentionally?) smaller companies that can't afford it as well as those that don't actually need it and aren't going to change just for the sake of change. Why not develop and support two application lines? ITSM 7.x for the deep pocket companies that might really need it and can afford it and a Helpdesk Lite if you will, for the smaller and mature companies that just need a solid app that's fully customizable and affordable? M2CW, TP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Thursday, February 07, 2008 1:56 AM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy ** Some additional points we may want to consider: 1. BMC Remedy appears to be tracking to ITIL standards rather closely. If ITIL is the objective, then the strategy should lean toward fully developed applications with little room for customization (thus ensuring ITIL compliance). If your organization is not moving towards ITIL, then BMC Remedy's product strategy may indeed appear to be out of synch with your operational requirements. 2. The long-term Remedy sales people (so few are left!) probably remember the .com era, when every startup thought nothing of dropping $100K or more to install a Remedy system. Unfortunately, when the .com bubble burst, Remedy was left with hundreds of customers who could no longer pay their annual support fees. That hurt Remedy financially, but it also reduced Remedy's budget for future product enhancements. Could be Remedy learned a painful lesson, and no longer wants small- and mid-sized customers to be its primary customer base. 3. BMC Remedy may also be taking a lesson from IBM and their acquisition of Lotus Notes. When Notes first rolled out (more a document repository and collaboration tool, backed by an object database with a great search engine -- messaging was almost an afterthought) it was a unique toolkit that allowed creative developers to deploy dozens of applications. But Lotus (and later IBM) never offered any pre-built ready-to-use applications, and the Lotus Notes product began losing market share. While some may argue BMC Remedy doesn't adequately promote the ARS toolkit, others may argue it would be suicidal if BMC Remedy didn't aggressively market pre-built ready-to-use applications. 4. Personally, I don't understand why BMC Remedy doesn't market (directly or through a third-party partner) their products under a Software-as-a-Service (SaaS) model. Seems like a win-win situation for BMC Remedy and their customers -- the customer needs a little training and then BAM! they are off and running, while BMC Remedy collects a nice monthly fee for every user connection. This would also make it simple for BMC Remedy to showcase new products. And imagine, never going through another upgrade! Comments/questions/corrections/complaints/rants welcome, on or off the ARSlist. -- Bing Bradford Bingel (Bing) ITM3 California
Re: Multi-qualified Web Service Search
When you created the web service did you set the data elements value Nillable = True for each of the fields? Rick Ponzo versicle wrote: All, I have created a WS based on the HelpDesk form and we have a business requirement from a web Portal to be able to search for tickets based on one or MORE of the following fields, Customer Last Name, Ticket Number, Company, Status, and Priority. I have created an search operation and mapped all of the fields above. However, I only receive responses when each of the fields has a value entered for the search otherwise an error is returned. Is there a way to have a wildcard in the search or a NULL value for one of those fields I dont care about when executing the search? I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
Not quite... But that last one was so good, I added it to my sig file. I love it, is it Friday yet? Axton On Feb 7, 2008 9:55 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: So let me summarize: If you're an anti-Microsoft zealot, use Apache (or whatever the open source/competing product is) each and every time. But if you're not really concerned about all those politics, IIS is a fine choice for Windows operating systems. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
Just please, please...nobody start an emacs vs vi discussion. http://ars.userfriendly.org/cartoons/?id=20080206mode=classic J.T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 07, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS Not quite... But that last one was so good, I added it to my sig file. I love it, is it Friday yet? Axton On Feb 7, 2008 9:55 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: So let me summarize: If you're an anti-Microsoft zealot, use Apache (or whatever the open source/competing product is) each and every time. But if you're not really concerned about all those politics, IIS is a fine choice for Windows operating systems. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE : Re: Server DB using unicode on an English OS
I have seen a couple of KB# which state exaclty the same issues you mentioned e.g date format, certain functions using ardate and returning wrong results, error message being displayed in the clinet in the server language or sometimes in a mixture of both etc .. so may be it is safer just to install the OS in the same langauage as the rest and not have to worry about these things later .. Thanks anyway and have a nice day Axton [EMAIL PROTECTED] a écrit : The OS need to simply be configured to support unicode/utf8, then OS can run using one localization and the arserver another. The same holds true for the db server. The things you have to be wary of on the arserver side are where arserver relies on the OS locale, examples include date format, currency format, etc. These are typically configured using the NLS_ environment vars on unix and linux. Axton Grams On Feb 7, 2008 4:13 AM, Frex Popo wrote: ** Hello all, Do you see any problems having a Remedy Server using French local running on English OS? Also any problem with a Unicode database (configuered for french language) running on an English OS? Many thanks frexpopo Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ADM:Test Please Ignore
Timing test 5:44pm EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Multi-qualified Web Service Search
Is Status the name of the element on the input mapping? If not, it should be. Rick Ponzo versicle wrote: Yes. Here is the error I'm receiving when passing a NULL value: ERROR (4558): Qualification line error; Also here is the Qualification: 'Status' = XPATH(/ROOT/Status) Rick Ponzo-2 wrote: When you created the web service did you set the data elements value Nillable = True for each of the fields? Rick Ponzo versicle wrote: All, I have created a WS based on the HelpDesk form and we have a business requirement from a web Portal to be able to search for tickets based on one or MORE of the following fields, Customer Last Name, Ticket Number, Company, Status, and Priority. I have created an search operation and mapped all of the fields above. However, I only receive responses when each of the fields has a value entered for the search otherwise an error is returned. Is there a way to have a wildcard in the search or a NULL value for one of those fields I dont care about when executing the search? I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Multi-qualified Web Service Search
Rick, Status is in the input mapping. Fred, I have set the minOcc to 1 and Nillable to True. Here is the WS request I'm sending and the response back: Request: soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_Help_Desk soapenv:Header urn:AuthenticationInfo urn:userNameDemo/urn:userName urn:password/urn:password /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:OpGetAllStatus_And_Priority urn:TSN.IM_HelpDesk-DropDown-PriorityCritical - 1/urn:TSN.IM_HelpDesk-DropDown-Priority urn:Status/urn:Status /urn:OpGetAllStatus_And_Priority /soapenv:Body /soapenv:Envelope Response: soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Body soapenv:Fault faultcodesoapenv:Server.userException/faultcode faultstringERROR (4558): Qualification line error;/faultstring detail ns1:hostname xmlns:ns1=http://xml.apache.org/axis/;ITSSTX3D3BMCWEB01.dev.rel3.tac.dti.terrestar.net/ns1:hostname /detail /soapenv:Fault /soapenv:Body /soapenv:Envelope Keep in mind, this operation only has two fields. Mike Grooms, Frederick W wrote: Are these fields defined as Optional (minOccurrs=0) in the Web Service? If you look at the inbound XML you will probably see that (in this example) the Status element does not exist. Try defining these fields a minOccurrs=1 and Nillable. This way the portal should always place the element name in the XML even if there is no data for that element. See pg 333 in the Integrating with Plug-ins and Third-Party Products manual for more info on minOccurrs and Nillable. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Thursday, February 07, 2008 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Multi-qualified Web Service Search Yes. Here is the error I'm receiving when passing a NULL value: ERROR (4558): Qualification line error; Also here is the Qualification: 'Status' = XPATH(/ROOT/Status) Rick Ponzo-2 wrote: When you created the web service did you set the data elements value Nillable = True for each of the fields? Rick Ponzo versicle wrote: All, I have created a WS based on the HelpDesk form and we have a business requirement from a web Portal to be able to search for tickets based on one or MORE of the following fields, Customer Last Name, Ticket Number, Company, Status, and Priority. I have created an search operation and mapped all of the fields above. However, I only receive responses when each of the fields has a value entered for the search otherwise an error is returned. Is there a way to have a wildcard in the search or a NULL value for one of those fields I dont care about when executing the search? I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Multi-qualified-Web-Service-Search-tp15344383p15346604.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Multi-qualified Web Service Search
And your Web Service Get operation Qualification is? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Thursday, February 07, 2008 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Multi-qualified Web Service Search Rick, Status is in the input mapping. Fred, I have set the minOcc to 1 and Nillable to True. Here is the WS request I'm sending and the response back: Request: soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_Help_Desk soapenv:Header urn:AuthenticationInfo urn:userNameDemo/urn:userName urn:password/urn:password /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:OpGetAllStatus_And_Priority urn:TSN.IM_HelpDesk-DropDown-PriorityCritical - 1/urn:TSN.IM_HelpDesk-DropDown-Priority urn:Status/urn:Status /urn:OpGetAllStatus_And_Priority /soapenv:Body /soapenv:Envelope Response: soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Body soapenv:Fault faultcodesoapenv:Server.userException/faultcode faultstringERROR (4558): Qualification line error;/faultstring detail ns1:hostname xmlns:ns1=http://xml.apache.org/axis/;ITSSTX3D3BMCWEB01.dev.rel3.tac.d ti.terrestar.net/ns1:hostname /detail /soapenv:Fault /soapenv:Body /soapenv:Envelope Keep in mind, this operation only has two fields. Mike Grooms, Frederick W wrote: Are these fields defined as Optional (minOccurrs=0) in the Web Service? If you look at the inbound XML you will probably see that (in this example) the Status element does not exist. Try defining these fields a minOccurrs=1 and Nillable. This way the portal should always place the element name in the XML even if there is no data for that element. See pg 333 in the Integrating with Plug-ins and Third-Party Products manual for more info on minOccurrs and Nillable. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Thursday, February 07, 2008 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Multi-qualified Web Service Search Yes. Here is the error I'm receiving when passing a NULL value: ERROR (4558): Qualification line error; Also here is the Qualification: 'Status' = XPATH(/ROOT/Status) Rick Ponzo-2 wrote: When you created the web service did you set the data elements value Nillable = True for each of the fields? Rick Ponzo versicle wrote: All, I have created a WS based on the HelpDesk form and we have a business requirement from a web Portal to be able to search for tickets based on one or MORE of the following fields, Customer Last Name, Ticket Number, Company, Status, and Priority. I have created an search operation and mapped all of the fields above. However, I only receive responses when each of the fields has a value entered for the search otherwise an error is returned. Is there a way to have a wildcard in the search or a NULL value for one of those fields I dont care about when executing the search? I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Multi-qualified Web Service Search
'TSN.IM:HelpDesk-DropDown-Priority' = XPATH(/ROOT/TSN.IM_HelpDesk-DropDown-Priority) AND 'Status' = XPATH(/ROOT/Status) Grooms, Frederick W wrote: And your Web Service Get operation Qualification is? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Thursday, February 07, 2008 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Multi-qualified Web Service Search Rick, Status is in the input mapping. Fred, I have set the minOcc to 1 and Nillable to True. Here is the WS request I'm sending and the response back: Request: soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_Help_Desk soapenv:Header urn:AuthenticationInfo urn:userNameDemo/urn:userName urn:password/urn:password /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:OpGetAllStatus_And_Priority urn:TSN.IM_HelpDesk-DropDown-PriorityCritical - 1/urn:TSN.IM_HelpDesk-DropDown-Priority urn:Status/urn:Status /urn:OpGetAllStatus_And_Priority /soapenv:Body /soapenv:Envelope Response: soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Body soapenv:Fault faultcodesoapenv:Server.userException/faultcode faultstringERROR (4558): Qualification line error;/faultstring detail ns1:hostname xmlns:ns1=http://xml.apache.org/axis/;ITSSTX3D3BMCWEB01.dev.rel3.tac.d ti.terrestar.net/ns1:hostname /detail /soapenv:Fault /soapenv:Body /soapenv:Envelope Keep in mind, this operation only has two fields. Mike Grooms, Frederick W wrote: Are these fields defined as Optional (minOccurrs=0) in the Web Service? If you look at the inbound XML you will probably see that (in this example) the Status element does not exist. Try defining these fields a minOccurrs=1 and Nillable. This way the portal should always place the element name in the XML even if there is no data for that element. See pg 333 in the Integrating with Plug-ins and Third-Party Products manual for more info on minOccurrs and Nillable. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Thursday, February 07, 2008 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Multi-qualified Web Service Search Yes. Here is the error I'm receiving when passing a NULL value: ERROR (4558): Qualification line error; Also here is the Qualification: 'Status' = XPATH(/ROOT/Status) Rick Ponzo-2 wrote: When you created the web service did you set the data elements value Nillable = True for each of the fields? Rick Ponzo versicle wrote: All, I have created a WS based on the HelpDesk form and we have a business requirement from a web Portal to be able to search for tickets based on one or MORE of the following fields, Customer Last Name, Ticket Number, Company, Status, and Priority. I have created an search operation and mapped all of the fields above. However, I only receive responses when each of the fields has a value entered for the search otherwise an error is returned. Is there a way to have a wildcard in the search or a NULL value for one of those fields I dont care about when executing the search? I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10. Thanks, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Multi-qualified-Web-Service-Search-tp15344383p15346764.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Multi-qualified Web Service Search
I don't know if it is generating the error when no results are found,
but that is what it looks like it is doing.
I think your qualification will need to use OR (excuse my shorthand for
Priority):
(('Pri' = XPATH(/ROOT/Pri)) OR (XPATH(/ROOT/Pri) = $NULL$))
AND
(('Status' = XPATH(/ROOT/Status)) OR (XPATH(/ROOT/Status) = $NULL$))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Thursday, February 07, 2008 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multi-qualified Web Service Search
'TSN.IM:HelpDesk-DropDown-Priority' =
XPATH(/ROOT/TSN.IM_HelpDesk-DropDown-Priority) AND 'Status' =
XPATH(/ROOT/Status)
Grooms, Frederick W wrote:
And your Web Service Get operation Qualification is?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Thursday, February 07, 2008 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multi-qualified Web Service Search
Rick,
Status is in the input mapping.
Fred,
I have set the minOcc to 1 and Nillable to True.
Here is the WS request I'm sending and the response back:
Request:
soapenv:Envelope
xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:urn=urn:HPD_Help_Desk
soapenv:Header
urn:AuthenticationInfo
urn:userNameDemo/urn:userName
urn:password/urn:password
/urn:AuthenticationInfo
/soapenv:Header
soapenv:Body
urn:OpGetAllStatus_And_Priority
urn:TSN.IM_HelpDesk-DropDown-PriorityCritical -
1/urn:TSN.IM_HelpDesk-DropDown-Priority
urn:Status/urn:Status
/urn:OpGetAllStatus_And_Priority
/soapenv:Body
/soapenv:Envelope
Response:
soapenv:Envelope
xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:xsd=http://www.w3.org/2001/XMLSchema;
xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance;
soapenv:Body
soapenv:Fault
faultcodesoapenv:Server.userException/faultcode
faultstringERROR (4558): Qualification line
error;/faultstring
detail
ns1:hostname
xmlns:ns1=http://xml.apache.org/axis/;ITSSTX3D3BMCWEB01.dev.rel3.tac
.d
ti.terrestar.net/ns1:hostname
/detail
/soapenv:Fault
/soapenv:Body
/soapenv:Envelope
Keep in mind, this operation only has two fields.
Mike
Grooms, Frederick W wrote:
Are these fields defined as Optional (minOccurrs=0) in the Web
Service?
If you look at the inbound XML you will probably see that (in this
example) the Status element does not exist.
Try defining these fields a minOccurrs=1 and Nillable. This way the
portal should always place the element name in the XML even if there
is no data for that element.
See pg 333 in the Integrating with Plug-ins and Third-Party
Products
manual for more info on minOccurrs and Nillable.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Thursday, February 07, 2008 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multi-qualified Web Service Search
Yes. Here is the error I'm receiving when passing a NULL value:
ERROR (4558): Qualification line error;
Also here is the Qualification:
'Status' = XPATH(/ROOT/Status)
Rick Ponzo-2 wrote:
When you created the web service did you set the data elements value
Nillable = True for each of the fields?
Rick Ponzo
versicle wrote:
All,
I have created a WS based on the HelpDesk form and we have a
business
requirement from a web Portal to be able to search for tickets
based
on one or MORE of the following fields, Customer Last Name, Ticket
Number, Company, Status, and Priority. I have created an search
operation and mapped all of the fields above. However, I only
receive
responses when each of the fields has a value entered for the
search
otherwise an error is returned. Is there a way to have a wildcard
in
the search or a NULL value for one of those fields I dont care
about
when executing the search?
I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10.
Thanks,
Mike
__
_ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--
View this message in context:
http://www.nabble.com/Multi-qualified-Web-Service-Search-tp15344383p1534
6764.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives
Re: RE : Re: Server DB using unicode on an English OS
It's easy to configure properly, you just need to know what to set. You have a good pool of resources on the list. I can provide any details you need. Axton Grams On Feb 7, 2008 11:36 AM, Frex Popo [EMAIL PROTECTED] wrote: ** I have seen a couple of KB# which state exaclty the same issues you mentioned e.g date format, certain functions using ardate and returning wrong results, error message being displayed in the clinet in the server language or sometimes in a mixture of both etc .. so may be it is safer just to install the OS in the same langauage as the rest and not have to worry about these things later .. Thanks anyway and have a nice day Axton [EMAIL PROTECTED] a écrit : The OS need to simply be configured to support unicode/utf8, then OS can run using one localization and the arserver another. The same holds true for the db server. The things you have to be wary of on the arserver side are where arserver relies on the OS locale, examples include date format, currency format, etc. These are typically configured using the NLS_ environment vars on unix and linux. Axton Grams On Feb 7, 2008 4:13 AM, Frex Popo wrote: ** Hello all, Do you see any problems having a Remedy Server using French local running on English OS? Also any problem with a Unicode database (configuered for french language) running on an English OS? Many thanks frexpopo Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Multi-qualified Web Service Search
I have set the Qual as follows but still receive the error:
(('Status' = XPATH(/ROOT/Status)) OR (XPATH(/ROOT/Status) = $NULL$)) AND
(('TSN.IM:HelpDesk-DropDown-Priority' =
XPATH(/ROOT/TSN.IM_HelpDesk-DropDown-Priority)) OR
(XPATH(/ROOT/TSN.IM_HelpDesk-DropDown-Priority) = $NULL$))
Grooms, Frederick W wrote:
I don't know if it is generating the error when no results are found,
but that is what it looks like it is doing.
I think your qualification will need to use OR (excuse my shorthand for
Priority):
(('Pri' = XPATH(/ROOT/Pri)) OR (XPATH(/ROOT/Pri) = $NULL$))
AND
(('Status' = XPATH(/ROOT/Status)) OR (XPATH(/ROOT/Status) = $NULL$))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Thursday, February 07, 2008 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multi-qualified Web Service Search
'TSN.IM:HelpDesk-DropDown-Priority' =
XPATH(/ROOT/TSN.IM_HelpDesk-DropDown-Priority) AND 'Status' =
XPATH(/ROOT/Status)
Grooms, Frederick W wrote:
And your Web Service Get operation Qualification is?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Thursday, February 07, 2008 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multi-qualified Web Service Search
Rick,
Status is in the input mapping.
Fred,
I have set the minOcc to 1 and Nillable to True.
Here is the WS request I'm sending and the response back:
Request:
soapenv:Envelope
xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:urn=urn:HPD_Help_Desk
soapenv:Header
urn:AuthenticationInfo
urn:userNameDemo/urn:userName
urn:password/urn:password
/urn:AuthenticationInfo
/soapenv:Header
soapenv:Body
urn:OpGetAllStatus_And_Priority
urn:TSN.IM_HelpDesk-DropDown-PriorityCritical -
1/urn:TSN.IM_HelpDesk-DropDown-Priority
urn:Status/urn:Status
/urn:OpGetAllStatus_And_Priority
/soapenv:Body
/soapenv:Envelope
Response:
soapenv:Envelope
xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:xsd=http://www.w3.org/2001/XMLSchema;
xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance;
soapenv:Body
soapenv:Fault
faultcodesoapenv:Server.userException/faultcode
faultstringERROR (4558): Qualification line
error;/faultstring
detail
ns1:hostname
xmlns:ns1=http://xml.apache.org/axis/;ITSSTX3D3BMCWEB01.dev.rel3.tac
.d
ti.terrestar.net/ns1:hostname
/detail
/soapenv:Fault
/soapenv:Body
/soapenv:Envelope
Keep in mind, this operation only has two fields.
Mike
Grooms, Frederick W wrote:
Are these fields defined as Optional (minOccurrs=0) in the Web
Service?
If you look at the inbound XML you will probably see that (in this
example) the Status element does not exist.
Try defining these fields a minOccurrs=1 and Nillable. This way the
portal should always place the element name in the XML even if there
is no data for that element.
See pg 333 in the Integrating with Plug-ins and Third-Party
Products
manual for more info on minOccurrs and Nillable.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Thursday, February 07, 2008 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multi-qualified Web Service Search
Yes. Here is the error I'm receiving when passing a NULL value:
ERROR (4558): Qualification line error;
Also here is the Qualification:
'Status' = XPATH(/ROOT/Status)
Rick Ponzo-2 wrote:
When you created the web service did you set the data elements value
Nillable = True for each of the fields?
Rick Ponzo
versicle wrote:
All,
I have created a WS based on the HelpDesk form and we have a
business
requirement from a web Portal to be able to search for tickets
based
on one or MORE of the following fields, Customer Last Name, Ticket
Number, Company, Status, and Priority. I have created an search
operation and mapped all of the fields above. However, I only
receive
responses when each of the fields has a value entered for the
search
otherwise an error is returned. Is there a way to have a wildcard
in
the search or a NULL value for one of those fields I dont care
about
when executing the search?
I am running ARS 7.1 patch001 and IM 7.0.03 patch006 on Solaris 10.
Thanks,
Mike
__
_ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--
View this message in context:
http://www.nabble.com/Multi-qualified-Web-Service-Search-tp15344383p1534
6764.html
Sent from the ARS (Action Request System) mailing
Re: Apache vs IIS
I am finally getting back to this issue. Following your instructions gets a generic certificate on the server so that it will do SSL, but you get a certificate error every time you access the page. I have never gotten even close to that using the fragmented bits of information on http://tomcat.apache.org/tomcat-5.5-doc/ssl-howto.html - but that may be because I have been trying to use a commercial certificate instead of generating a generic one. Thanks for your help with a much clearer set of step-by-step instructions (sequential; the tomcat docs are more random access). I already have a GeoTrust certificate for this server, installed on IIS months ago, so theoretically I should be able to apply it to the Tomcat server. I can't get another from them for the same FQDN, anyway, unless it has to be converted to some other format which I doubt. I followed the instructions on GeoTrust web on how to export the certificate from IIS and convert it for apache, which yielded two files key.pem and cert.pem. Of course that does not fit into Tomcat, only Apache. Next I followed their instructions (in a completely different part of their web site) for Tomcat which involve downloading a root cert and an intermediate cert and creating a keystore with those plus the purchased SSL cert. When I install that file the Tomcat server generates a bazillion copies of this error in the catalina log: SEVERE: Endpoint [SSL: ServerSocket[addr=0.0.0.0/0.0.0.0,port=0,localport=8443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled. java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled. at org.apache.tomcat.util.net.jsse.JSSESocketFactory.acceptSocket(JSSESocke tFactory.java:113) at org.apache.tomcat.util.net.PoolTcpEndpoint.acceptSocket(PoolTcpEndpoint. java:407) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollow erWorkerThread.java:70) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool .java:684) at java.lang.Thread.run(Thread.java:595) Feb 7, 2008 7:24:36 PM org.apache.tomcat.util.net.PoolTcpEndpoint acceptSocket WARNING: Reinitializing ServerSocket I guess I will have to contact the certificate source directly and find out what they forgot to include in the instructions on the web site. Ultimately we do not want every user to have to fight their way past the bad certificate warning to get in. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 07, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS I never said easy to administer. What I did say was simple to configure. Obviously, there is some room for interpretation there. ...how the @()[EMAIL PROTECTED] do you get the damn thing to do SSL.. Fair question. It deserves a fair answer. Here is a tutorial that took me all of about 20 minutes to put together. Tomcat + SSL Tutorial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
Hhrrmm... That's a new one. I've personally never tried importing certs into the keystore like that. I did some quick digging around on the net, and discovered a couple of pages. I am not sure if these will help or not, but: http://www.agentbob.info/agentbob/79-AB.html Make sure to check the last comment about a code change. Comments are on the bottom of the page. errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled. java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Newbie: form with links to frequently accessed forms
Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Newbie: form with links to frequently accessed forms
Ravi * Create a Display Only Form * Create 5 buttons (name them according to the form they open) * Create 5 Active Link with Open Window Action. In the open Window specify which Form you want to open For more details on the Open Window action of active link refer to Basic User Guide. Hope this helps. Thanks Jaya Munjal IEA Remedy Team RBS India Development Centre (P) Ltd T +91 124 6724163 M +91 9811405409 [EMAIL PROTECTED] Unitech Business Park, Block F, Sector 41, South City 1, Gurgaon, Harayana India 122001 P Please don't print this e-mail unless you really need to. www.rbs.com Visit our Sharepoint site here Raise a fault with one of our systems here -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: 08 February 2008 08:52 To: arslist@ARSLIST.ORG Subject: Newbie: form with links to frequently accessed forms Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Newbie: form with links to frequently accessed forms
Ravi, I would suggest that you read the sections on Entry Points and use the Application List field. BasicGuide-630.2006.05.09.pdf Entry Points—Defining entry points starting at pg 204. And especially: AdvancedGuide-630.pdf Defining entry points and home pages starting at pg 67. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 7, 2008 10:21 PM, Ravi [EMAIL PROTECTED] wrote: Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
I just checked over the page and realized that the commands listed there are for *nox boxes. If you need a hand converting them into a windows version, shoot me an email and I can lend a hand. Likwise, there is a version of openssl for windows available from http://www.devhood.com/Tools/tool_details.aspx?tool_id=277. If that one is not available, there is another download site at http://www.stunnel.org/download/binaries.html. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Newbie: form with links to frequently accessed forms
this would be ugly...but you could create a display only form, call it a control panel, with maybe a drop down that had options of 'Submit', and 'Search' then a set of 5 buttons that would have open actions to the various forms in the mode specified in the drop down...or better yet...a drop down to choose which form you want, and a drop down for which mode you want it in, then a single button that uses advanced workflow to open the form in the mode you want...it wouldn't be exceedingly pretty...but it would certainly work. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Thursday, February 07, 2008 8:22 PM To: arslist@ARSLIST.ORG Subject: Newbie: form with links to frequently accessed forms Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Apache vs IIS
Yes, I need to continue using commercial certificates if at all possible - we've had them on the 5.1.2 and 6.3 mid-tiers since 2003, when we started using AREA authentication with enterprise passwords. We use OpenSSL and sTunnel on the back end to LDAP, although the 7.x servers finally use internal certificates properly so they are set to SSL in the AREA configuration. I put OpenSSL on the web server today while trying to generate the keystore - maybe that's the cipher suite the GeoTrust certificate did not like. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Thursday, February 07, 2008 9:20 PM To: arslist@ARSLIST.ORG Subject: Re: Apache vs IIS Hhrrmm... That's a new one. I've personally never tried importing certs into the keystore like that. I did some quick digging around on the net, and discovered a couple of pages. I am not sure if these will help or not, but: http://www.agentbob.info/agentbob/79-AB.html Make sure to check the last comment about a code change. Comments are on the bottom of the page. errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled. java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE : Re: RE : Re: Server DB using unicode on an English OS
Thanks Axton. Axton [EMAIL PROTECTED] a écrit : It's easy to configure properly, you just need to know what to set. You have a good pool of resources on the list. I can provide any details you need. Axton Grams On Feb 7, 2008 11:36 AM, Frex Popo wrote: ** I have seen a couple of KB# which state exaclty the same issues you mentioned e.g date format, certain functions using ardate and returning wrong results, error message being displayed in the clinet in the server language or sometimes in a mixture of both etc .. so may be it is safer just to install the OS in the same langauage as the rest and not have to worry about these things later .. Thanks anyway and have a nice day Axton a écrit : The OS need to simply be configured to support unicode/utf8, then OS can run using one localization and the arserver another. The same holds true for the db server. The things you have to be wary of on the arserver side are where arserver relies on the OS locale, examples include date format, currency format, etc. These are typically configured using the NLS_ environment vars on unix and linux. Axton Grams On Feb 7, 2008 4:13 AM, Frex Popo wrote: ** Hello all, Do you see any problems having a Remedy Server using French local running on English OS? Also any problem with a Unicode database (configuered for french language) running on an English OS? Many thanks frexpopo Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filter does not exist ... however it exist in the database ... how come?
** Hi Robert, thank you for your mail. The following returned some rows select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter)*/ I don't actually see what to do now. Any additional help will be highly appreciated. s. Robert Molenda wrote: ** Generally this happens because "something got corrupted" in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /*Filter Mapping exists, but filter does not*/ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: filter does not exist ... however it exist in the database ... how come?
** right so I find some filterId in table filter which are not referenced in the other tables. I am able to recover those missing rows from a previous backup. But I am missing one or two of these entries anyway. So my question is very simple: can I simply delete those missing entries? Or anyway: what to do with these ? s. Robert Molenda wrote: ** Generally this happens because "something got corrupted" in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /*Filter Mapping exists, but filter does not*/ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: filter does not exist ... however it exist in the database ... how come?
** can somebody point me to some usefull docs regarding this issue? i mean the metadata ok fine but what/how/where to fix when something like this goes wrong? how are these tables linked together? am i a legend on this issue or does it exist some bible somewhere? s. Robert Molenda wrote: ** Generally this happens because "something got corrupted" in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /*Filter Mapping exists, but filter does not*/ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about "error in definition for a filter". When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: filter does not exist ... however it exist in the database ... how come?
Hi All, I had experienced the same problem. Suppose that the duplicate filter is named 'Filter A' and we have a def backup for 'Filter A' I managed to get solve this problem by deleting 'Filter A' from the 'filter' table and its mapping from 'filter_mapping' table. After I managed to delete 'Filter A' using the Admin tool 'Filter A' was imported from DEF file. Have a nice day, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac Sent: Friday, February 08, 2008 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: filter does not exist ... however it exist in the database ... how come? ** right so I find some filterId in table filter which are not referenced in the other tables. I am able to recover those missing rows from a previous backup. But I am missing one or two of these entries anyway. So my question is very simple: can I simply delete those missing entries? Or anyway: what to do with these ? s. Robert Molenda wrote: ** Generally this happens because something got corrupted in the ARSystem Meta Data... When you tried to import the filter again, did you remember to check the 'overwrite' checkbox? You can try the following SQL to 'try' to determine where the issue could be: All statements should return Zero rows... /* Form deleted but filters still reference it */ select * from filter_mapping where schemaId not in ( select schemaId from arschema ) /* Filter exists but is not mapped to any form */ select * from filter where filterId not in ( select filterId from filter_mapping) /* Filter Mapping exists, but filter does not */ select * from filter_mapping where filterId not in ( select filterId from filter) /* Fragments left in Filter action definitions, but filter does not exist */ select * from filter_notify where filterId not in (select filterId from filter) select * from filter_notify_ids where filterId not in (select filterId from filter) select * from filter_message where filterId not in (select filterId from filter) select * from filter_log where filterId not in (select filterId from filter) select * from filter_set where filterId not in (select filterId from filter) select * from filter_process where filterId not in (select filterId from filter) select * from filter_push where filterId not in (select filterId from filter) select * from filter_sql where filterId not in (select filterId from filter) select * from filter_gotoaction where filterId not in (select filterId from filter) /* Never actually got around to this one but... thought about trying some left-outer of left-outer, but... maybe someone else can struggle with that :( */ select distinct filterId from (above list of action tables) into excel crunch up excel to find a filter without any definition in the action tables HTH Robert Molenda On Feb 7, 2008 6:14 AM, T. Dee [EMAIL PROTECTED] wrote: I'm not a 100% sure, but I think this happened to us before and I think I found the field in question was not in any of the views, so i put it in a view and it resolved my problem. Hope this helps. T. On 2/7/08, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, following my issues with export (see previous post), I noticed that whenever I start the ARSystem, I see messages about error in definition for a filter. When I look in the Admin tool I don't see the filter. But it exists in the database in table Filter. So first thing is what to do? Second though is my database is somehow corrupted. Is there a way to correctly rebuild the database? We already tried to rebuild the indexes, all, including the primary keys. That didn't help. Maybe there is some internal mechanism via Remedy itself. Any help on this? Thank you. S. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
