Re: Moving Data from Oracle to SQL
Hi, Why not use the free and robust RRR|Chive-tool. It will give you detailed logging, it is free, and it can move everything in a single pass. The incremental transfer will make the work flexible: Week 1 - Move the bulk of the data Week 2 - Investigate, fix and handle problems Week 3 - Test the system Week 4 - Automatically clean up the test data and update from your current production system. Week 4 Friday evening - Do a final incremental transfer and change the server. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Why not use Migrator? -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Fri 4/4/2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Moving Data from Oracle to SQL Why not export the data using the import/export tool and then import it with the import/export tool? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack Sent: Friday, April 04, 2008 12:34 PM To: arslist@ARSLIST.ORG Subject: Moving Data from Oracle to SQL ** Hi guys. We're migrating data from Remedy 5 (Oracle 11) to Remedy 7 (SQL 2005). We're having a heck of a time w/ long fields. Anybody have any experience/advice on how to move millions of records with long fields from one system to the other? Thanks everybody, I don't know what I'd do w/o this group! Jack Covert Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy http://collaborate.mckesson.com/sites/esm/remedy ESM - Leveraging the power of automation for the benefit of the business __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CSS 5.6
Hi All, In the out-of-the-box CSS 5.6, can an existing issue be modified by a person who is not configured within the system? Best Regards, John Joseph _ Video: Get a glimpse of the latest in Cricket, Bollywood, News and Fashion. Only on MSN videos. http://video.msn.com/?mkt=en-in ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
7.1 Client .6.3 Sever. enabling admin console
Hi All, We are accessing our 6.3 server via 7.1 client. We wan to access the admin console via this 7.1 client. I heard that if we change some registry settings, we can bring the admin console. Can you please help me on this how to bring the same for me? I searched in the archive post, but i could not locate it properly. Please help me.. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Allow Request Creation
Not sure. We don't use change yet so I don't have a lot of experience... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 T. Dee [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/04/2008 02:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Question: Allow Request Creation ** Tony I turned this on (clicked button) - saved the Change, but it is not showing up in the Requestor Console - is there something else that has to be done? Thanks. Ty On 4/4/08, Tony Worthington [EMAIL PROTECTED] wrote: ** Yup. A request is required for the Change to show on the Requester Console. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 T. Dee [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/04/2008 02:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Question: Allow Request Creation I have looked in both the Change Management User's Guide and Configuration Guide (both 7.0) and there is nothing that talks about the option on the left hand side of Change called Create Request Creation. Does anyone know what this is? THANKS! Happy Friday :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Multiple Openings - Contract / Contract-to-Hire / Permanent - Kforce
Dear List, I am compiling all of my open Remedy requirements at the present moment. Any help is always appreciated. Hope everyone had a great weekend, weather is definately getting better here in Dayton, OH. Table of Contents: 1) Remedy Developer / US Citizen / Dayton, OH / 4 Month Contract 2) Remedy Architect / US Citizen / North Carolina / 6 Month Contract 3) Remedy Administrator / US Citizen or Green Card / Woodland Hills, CA / Permanent 4) Remedy Developer / US Citizen or Green Card / Baltimore, MD / Permanent 5) Remedy Architect / US Citizen / Atlanta, GA / 18 Month Contract Description of Opportunities: 1) Title: Remedy TTS Programmer or SC06 Location: Dayton, OH Telecommuting: Not an Option Authorization Status: US Citizens (Will be processed for Secret Clearance) Duration: 4 Month Part-Time Contract (28 Hours 1st Month / 32-Hours 2nd Month / 38 Hours 3rd 4th Months) Type: Straight Contract with possible extension Requirements: * US Citizen * 1 to 5 years experience with Remedy Action Request System (Releases 6 thru 7) and programming using the Remedy Language * Experience with Remedy IT Service Management Suite (ITSM) Release 7 * Database Experience Required (SQL/Oracle) 2) Title: Remedy Architect Location: North Carolina Duration: 6 Month Contract Telecommuting: Not an Option Work Authorization: US Citizens Only Industry: DoD About Client:One of the world's leading providers of systems integration and other technology services, including application development, data hosting, networking, and management consulting. It is also a leading provider of business process outsourcing (BPO) services in such areas as billing and payment processing, customer relationship management (CRM), and human resources. A major government and defense contractor. Description: ** Subject Matter Expert (SME) in BMC REMEDY* IT Service Management Suite design, implementation, advanced configuration, management, and administration. Experience managing and participating in the design and implementation of custom and OEM enterprise REMEDY solutions. is required ** Subject Matter Expert (SME) in the UK OGC ITIL* framework and procedures ** 3+ years of experience using BMC REMEDY IT Service Management Suite tools; ** Demonstrated the ability to design, implement, and maintain an enterprise REMEDY IT Service Management Suite solution. ** Demonstrated the ability to implement REMEDY Service Desk in a distributed environment. Technologies: Service Desk / ITSM / V 7.x / ITIL 3) Title: Remedy Administrator Location: Woodland Hills, CA Duration: Direct-Hire / Permanent Salary: 65K-80K Industry: Insurance About Client: 2.7 Billion dollar company provides Workers' Compensation insurance. Description: Administration and development in a high availability environment. Develop workflows, active links, customizations, escalations in version 6.x or 7.x. * Administer permissions, security, access, logins, passwords in Remedy * Administer and develop forms, fields, menus and workflows in Remedy * Build AR System filters and active links in order to automate responses to user actions and enforce business rules * Create Remedy training documentation in PowerPoint and Word for Webinars with employees * Troubleshoot complex issues regarding forms, workflows, and log files in Remedy Skills: BMC REMEDY (v7.x preferred, v6.x acceptable) products including but not limited to Configuration Management DB (CMDB), IT Service Management (ITSM) Suite including Analytics, Change Management, Flashboards, Migrator, Service Desk, AR System, Service Level Management (SLM), and Service Request Management. Excellent verbal and written communication skills; ability to understand and articulate ideas and concepts in both verbal and written form. Process and Detail Oriented. Experience with Oracle RDBMS, SQL. 4) Title: Remedy Developer Location: Baltimore, MD Duration: 6 Month Contract to Hire or Permanent About Client: Our International client specializes in global management and technology consulting. Our client is known for their deep industry experience and high customer satisfaction. They collaborate with clients in government and industry in 60 countries to solve their most pressing challenges from strategy through execution. Skillset: REMEDY v7.x with Help Desk, Asset, Change, CMDB, Migrator Detailed Job Description: Mid level Remedy Developer
User can see fields with no permissions
Dear List, We have a permission group called “IT”. We have a form with some fields that “IT” used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed “IT” from the permission list in each field. But when a test user with only “IT” permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, “ARERR [333] You have no access to field : [field name]”, but with “no access” he shouldn’t even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn’t a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
Re: User can see fields with no permissions
Hi Dwayne Do you have Allow Any User to Submit checked for these fields?? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 2:29 PM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
The test user is also a member of Public All users are a member of Public so check the field for Public permissions (also: Allow any user to Submit) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 9:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Client .6.3 Sever. enabling admin console
I think you may be a bit confused. The Admin Console that comes with the client requires a 7.1 Server, not client, so you won't be able to have that until you upgrade your server. If however you are looking for the 'Server Preferences' in the Admin tool, yes, you can check the release notes for instructions on enabling that feature in a 7.1 Admin tool. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meenakshinathan Sent: Monday, April 07, 2008 4:29 AM To: arslist@ARSLIST.ORG Subject: 7.1 Client .6.3 Sever. enabling admin console Hi All, We are accessing our 6.3 server via 7.1 client. We wan to access the admin console via this 7.1 client. I heard that if we change some registry settings, we can bring the admin console. Can you please help me on this how to bring the same for me? I searched in the archive post, but i could not locate it properly. Please help me.. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to know when a table is full ??
On a test form create a filter or esc. select form name firing conditions ... if action-set fields-Read value-direct SQL select count(*) from t... Name field to put the result into - SQL result col 1 Good luck, John Rosquist Windward - Original Message From: Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 3, 2008 2:00:46 PM Subject: How to know when a table is full ?? ** Hi All. How could I execute a command to get the quantity of records in a table? Our test environment has not license ... and because of this we have a limit of 2k records for each table... I'd like to know when my table is full (i.e. if there is with 2k records) Is there some way for me obtain this feature through an workflow object (Filter , AL , etc...) ??? P.S.: I've thought in to execute a Direct SQL command ... but this action doesn't return nothing... Can somebody help me? Thankx-in-advance! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost. http://tc.deals.yahoo.com/tc/blockbuster/text5.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
But they CAN see the contents of the field itself. If there is data there the test person can read it. Dwayne Original message Date: Mon, 7 Apr 2008 07:51:52 -0600 From: LJ Longwing [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Yes, They can not only see the field but they can see the data - This is implied with View access to the field. DT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions But they CAN see the contents of the field itself. If there is data there the test person can read it. Dwayne Original message Date: Mon, 7 Apr 2008 07:51:52 -0600 From: LJ Longwing [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: How to know when a table is full ??
Hi John, Thanks for your reply... But I would like to create this in a AR Sytem Form... (like Alert Events, AR System Email Messages) Could I create new Fields in these kind of forms without any worry about modify AR System Forms??? Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de john rosquist Enviada: seg 7/4/2008 11:24 Para: arslist@ARSLIST.ORG Assunto: Re: How to know when a table is full ?? ** On a test form create a filter or esc. select form name firing conditions ... if action-set fields-Read value-direct SQL select count(*) from t... Name field to put the result into - SQL result col 1 Good luck, John Rosquist Windward - Original Message From: Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 3, 2008 2:00:46 PM Subject: How to know when a table is full ?? ** Hi All. How could I execute a command to get the quantity of records in a table? Our test environment has not license ... and because of this we have a limit of 2k records for each table... I'd like to know when my table is full (i.e. if there is with 2k records) Is there some way for me obtain this feature through an workflow object (Filter , AL , etc...) ??? P.S.: I've thought in to execute a Direct SQL command ... but this action doesn't return nothing... Can somebody help me? Thankx-in-advance! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access http://us.rd.yahoo.com/evt=47523/*http://tc.deals.yahoo.com/tc/blockbuster/text5.com , No Cost. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Then I must say that they still have permission, I noticed someone else mention Public, does the field have Public read permission? If so, that's your culprit. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions But they CAN see the contents of the field itself. If there is data there the test person can read it. Dwayne Original message Date: Mon, 7 Apr 2008 07:51:52 -0600 From: LJ Longwing [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CSS 5.6
I'm not sure if this is exactly what you're asking, but yes, as long as the User has an AR user license and a customer support license (fixed or floating). I have a user account that is for EIE that among other things, handles account/contact merges from our CRM system and part of the merge process is to move Issues from the merge victim to the merge survivor. This service account has a fixed AR User license and a fixed customer support license and is not set up as an Employee (i.e. the agent console doesn't work for this service account). HTH. Mike On 4/7/08, John Joseph [EMAIL PROTECTED] wrote: ** Hi All, In the out-of-the-box CSS 5.6, can an existing issue be modified by a person who is not configured within the system? Best Regards, John Joseph Planning marriage in 2008! Join Shaadi.com matrimony FREE! Try it now! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Deployed to Draft
I don't know why or how, but once an SLA is changed to deploy, there is no (easy) was to change it back to draft. This is why I run all my SLAs in draft status. Mike On 4/6/08, Alfonso Eduardo Marín Urdapilleta [EMAIL PROTECTED] wrote: ** I would like to know it there is a way to change an SLA from Deployed back to Draft status. For what I read this is not a simple task. Has anyone ever done something like this? Or could at least give me an idea what a deployed SLA does that it can't be changed back to Draft? I'm using Remedy 6.3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: User can see fields with no permissions
I was wrong. The person with IT permission can see the fields, but no data. We don't even want them to see the fields. They are on a page and we have removed permissions to the page. But the test person can still see the page. But there is another page that no group (but Administrator) has permission to, and the test person can't see it. So why can he see some pages he has no permission to and not others? I also have a test login with no permissions (except Public) and that person cannot see the page that IT sees, nor the page with no permissions. Here is an added complication. We also have a permission group called IT Manager. I thot maybe IT was inheriting permissions from IT Manager, so I change the group name from IT to Info Tech, but that didn't change anything. I even restarted the server. Do groups with overlapping names affect each other? I am grasping at straws. Dwayne Original message Date: Mon, 7 Apr 2008 10:29:52 -0400 From: Tanner, Doug [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Yes, They can not only see the field but they can see the data - This is implied with View access to the field. DT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions But they CAN see the contents of the field itself. If there is data there the test person can read it. Dwayne Original message Date: Mon, 7 Apr 2008 07:51:52 -0600 From: LJ Longwing [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Saving Attachments
HI All, I am having a really strange problem here. I have a new form with an attachment pool. Permissions are any user to submit. If I create a new record and add an attachment, the attachment is not saved. If I modify the record, the attachment does save. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Anybody have any ideas? Thanks Mark This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Using 'Search Bar' with 'Create Date'
Hello, I'm trying to do this funcionallity ... When I put 'Create Date' this works very well But when I put 'Create Date' (withou blank spaces between 'Create Date' and ) this does not work... and, consequently, when I put another cause of condition that go out of my specific case (i.e. 'Create Date' ) this doesn't work fine ... Is there a way that I can create a condition that works fine? I've tried to put 'Create Date' + % + , but when I have another sentence after this, I am in trouble too ... because I can't write a sentence like this: 'Create Date' 01/01/2007 AND 'Status' 3 ... Any suggestion will be appreciated! Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Joe D'Souza Enviada: sex 4/4/2008 14:06 Para: arslist@ARSLIST.ORG Assunto: Re: Using 'Search Bar' with 'Create Date' ** Just a guess but by the time your statement is evaluated, maybe the ARS translates 'Create Date' to '3'?? Did you check the AL logs assuming your workflow is AL based? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tadeu Augusto Dutra Pinto Sent: Friday, April 04, 2008 11:41 AM To: arslist@ARSLIST.ORG Subject: Using 'Search Bar' with 'Create Date' ** Hi for all, I'd like to know if there is a way to block users to do sentences like that: 'Create Date' 0404/2008 for example... I tried to do something like this... 'Search Bar' LIKE (( % + 'Create Date' ) + % ) using Active Link... But it does not work Thankx in advance... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Do groups with overlapping names affect each other? Sometimes, yes. Nesting Group Names is, in my experience, a bad idea...I learned the hard way. I supported a site that created a group named Help Desk and another named Central Help Desk and permissions overlapped. They called me to diagnose the problem, and it was a mess to clean up. Also, keep in mind that with pages the actual page has permissions and the *page holder* itself has permissions. Check both. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions I was wrong. The person with IT permission can see the fields, but no data. We don't even want them to see the fields. They are on a page and we have removed permissions to the page. But the test person can still see the page. But there is another page that no group (but Administrator) has permission to, and the test person can't see it. So why can he see some pages he has no permission to and not others? I also have a test login with no permissions (except Public) and that person cannot see the page that IT sees, nor the page with no permissions. Here is an added complication. We also have a permission group called IT Manager. I thot maybe IT was inheriting permissions from IT Manager, so I change the group name from IT to Info Tech, but that didn't change anything. I even restarted the server. Do groups with overlapping names affect each other? I am grasping at straws. Dwayne Original message Date: Mon, 7 Apr 2008 10:29:52 -0400 From: Tanner, Doug [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Yes, They can not only see the field but they can see the data - This is implied with View access to the field. DT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions But they CAN see the contents of the field itself. If there is data there the test person can read it. Dwayne Original message Date: Mon, 7 Apr 2008 07:51:52 -0600 From: LJ Longwing [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus
Re: User can see fields with no permissions
Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
In my experience, if you don't want them to see the field, the only option I have been able to work with is to hide it with workflow in situations where you don't want them to see it. one thing you want to be very careful about when dealing with Tab permissions though, if you remove a persons permission to a Tab, they also can't access anything on that tab, you can look at a tab as a container of sorts, if you can't get into the room with your possessions in it, then you can't access your possessions, you can look at tabs and fields on the tabs in the same manner. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions I was wrong. The person with IT permission can see the fields, but no data. We don't even want them to see the fields. They are on a page and we have removed permissions to the page. But the test person can still see the page. But there is another page that no group (but Administrator) has permission to, and the test person can't see it. So why can he see some pages he has no permission to and not others? I also have a test login with no permissions (except Public) and that person cannot see the page that IT sees, nor the page with no permissions. Here is an added complication. We also have a permission group called IT Manager. I thot maybe IT was inheriting permissions from IT Manager, so I change the group name from IT to Info Tech, but that didn't change anything. I even restarted the server. Do groups with overlapping names affect each other? I am grasping at straws. Dwayne Original message Date: Mon, 7 Apr 2008 10:29:52 -0400 From: Tanner, Doug [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Yes, They can not only see the field but they can see the data - This is implied with View access to the field. DT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions But they CAN see the contents of the field itself. If there is data there the test person can read it. Dwayne Original message Date: Mon, 7 Apr 2008 07:51:52 -0600 From: LJ Longwing [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for
Re: User can see fields with no permissions
I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Scott, I stand corrected. I'm curious what platform you are on, because not even a year ago I experienced the opposite, you could still see the field, but you couldn't see the data in the field. I can now confirm that in 7.1 (at least) when you don't have permission to the field, you can't even see the field. Thank you for teaching me something today -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Re: User can see fields with no permissions
I bet the two fields on the Console have Allow any User to Submit Even though, you are not submitting directly into a Console :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Support login
Got what appears to be the final word from Support today on this - BMC IT shows no record that there was ever an account listed under my email address. I would submit that the few dozen Support issues raised from that account shows them to be mistaken. Management will be contacted Rick On Thu, Apr 3, 2008 at 2:53 PM, patrick zandi [EMAIL PROTECTED] wrote: ** EVERYONE, Next time you login to support.. Test something for me... Do a search of all your tickets.. not for just you... but for the whole support ID.. Did you find people and companies you do not know ? Maybe it is just me.. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using 'Search Bar' with 'Create Date'
This looks almost like yours but it worked for me. 'Search Bar' LIKE (% + 'Create Date' + %) OR 'Search Bar' LIKE (% + 'Create Date' + %) Steve On 4/7/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: Hello, I'm trying to do this funcionallity ... When I put 'Create Date' this works very well But when I put 'Create Date' (withou blank spaces between 'Create Date' and ) this does not work... and, consequently, when I put another cause of condition that go out of my specific case (i.e. 'Create Date' ) this doesn't work fine ... Is there a way that I can create a condition that works fine? I've tried to put 'Create Date' + % + , but when I have another sentence after this, I am in trouble too ... because I can't write a sentence like this: 'Create Date' 01/01/2007 AND 'Status' 3 ... Any suggestion will be appreciated! Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Joe D'Souza Enviada: sex 4/4/2008 14:06 Para: arslist@ARSLIST.ORG Assunto: Re: Using 'Search Bar' with 'Create Date' ** Just a guess but by the time your statement is evaluated, maybe the ARS translates 'Create Date' to '3'?? Did you check the AL logs assuming your workflow is AL based? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of Tadeu Augusto Dutra Pinto Sent: Friday, April 04, 2008 11:41 AM To: arslist@ARSLIST.ORG Subject: Using 'Search Bar' with 'Create Date' ** Hi for all, I'd like to know if there is a way to block users to do sentences like that: 'Create Date' 0404/2008 for example... I tried to do something like this... 'Search Bar' LIKE (( % + 'Create Date' ) + % ) using Active Link... But it does not work Thankx in advance... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Most Excellent, working as designed Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I think I answered my own question, here is when fields are visible. If Dynamic Groups have access (Submitter, Assignee, Assignee Group, etc), if you have Allow Any User to Submit checked. If none of those conditions are true, then the field is not visible, if any of those conditions are true, but the situation does not match them having access to the data, the field is visible, but the data is not. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, The user does not have to be the assignee nor the submitter. But these two groups are implicit groups, just as public is, so if submitter has permissions to the field then the testit person will be able to see the field (after all, how can you be a submitter to a field if you don't have permission to see it? Hiding it via workflow is not the same as being able to see it via permissions.). Same goes for the assignee. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields
Re: SLA Deployed to Draft
I can imagine, I'm sure there isn't a an easy way to change it back. But then it might be a difficult way, and if it is possible to do it. I'm interested in how. No matter how Hard it can be. So if anyone knows please let me know. Thank you. -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Mike Wallick Enviado el: Lunes, 07 de Abril de 2008 09:47 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: SLA Deployed to Draft I don't know why or how, but once an SLA is changed to deploy, there is no (easy) was to change it back to draft. This is why I run all my SLAs in draft status. Mike On 4/6/08, Alfonso Eduardo Marín Urdapilleta [EMAIL PROTECTED] wrote: ** I would like to know it there is a way to change an SLA from Deployed back to Draft status. For what I read this is not a simple task. Has anyone ever done something like this? Or could at least give me an idea what a deployed SLA does that it can't be changed back to Draft? I'm using Remedy 6.3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Deployed to Draft
Why don't you use the copy button and recreate a new one with a different name, delete the old one, Then rename the new one. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Alfonso Eduardo Marín Urdapilleta [EMAIL PROTECTED] To MX arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: SLA Deployed to Draft [EMAIL PROTECTED] ORG 04/07/2008 11:49 AM Please respond to [EMAIL PROTECTED] RG I can imagine, I'm sure there isn't a an easy way to change it back. But then it might be a difficult way, and if it is possible to do it. I'm interested in how. No matter how Hard it can be. So if anyone knows please let me know. Thank you. -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Mike Wallick Enviado el: Lunes, 07 de Abril de 2008 09:47 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: SLA Deployed to Draft I don't know why or how, but once an SLA is changed to deploy, there is no (easy) was to change it back to draft. This is why I run all my SLAs in draft status. Mike On 4/6/08, Alfonso Eduardo Marín Urdapilleta [EMAIL PROTECTED] wrote: ** I would like to know it there is a way to change an SLA from Deployed back to Draft status. For what I read this is not a simple task. Has anyone ever done something like this? Or could at least give me an idea what a deployed SLA does that it can't be changed back to Draft? I'm using Remedy 6.3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions
Try it with a test field... Create a field with just an explicit group permission, Like IT Manager, and your IT test should not be able to see it. Add Assignee permission to the field - then they will see it. If you have Assignee, Assignee Group, Submitter etc. permissions then they will be able to see the field, because they *might* be in that role for some of the data records. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, April 07, 2008 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions I bet the two fields on the Console have Allow any User to Submit Even though, you are not submitting directly into a Console :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but
Re: User can see fields with no permissions
Scott, I think I answered my own question, here is when fields are visible. If Dynamic Groups have access (Submitter, Assignee, Assignee Group, etc), if you have Allow Any User to Submit checked. If none of those conditions are true, then the field is not visible, if any of those conditions are true, but the situation does not match them having access to the data, the field is visible, but the data is not. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, The user does not have to be the assignee nor the submitter. But these two groups are implicit groups, just as public is, so if submitter has permissions to the field then the testit person will be able to see the field (after all, how can you be a submitter to a field if you don't have permission to see it? Hiding it via workflow is not the same as being able to see it via permissions.). Same goes for the assignee. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to
Re: User can see fields with no permissions
Dwayne, The user does not have to be the assignee nor the submitter. But these two groups are implicit groups, just as public is, so if submitter has permissions to the field then the testit person will be able to see the field (after all, how can you be a submitter to a field if you don't have permission to see it? Hiding it via workflow is not the same as being able to see it via permissions.). Same goes for the assignee. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, Sorry to say, but removing permission to the field removes their permission to see what's in the field, not the field itself. The exceptions to this would be 'Trim' fields, buttons, boxes, etc, because those all disappear when you don't have access, but when you don't have access to a Char, Int, etc you simply can't see the contents of the field, but you can still see the field itself -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 7:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ _
Network traffic: Configuration possible?
Dear list, Topic: Network traffic configuration ARSystem 7.1 patch02 We have the situation here, that we have a server in Europe, and some clients in Mexico. The roundtrip time is around 190ms, which leads so some performance issues. Question is: how does the package verification work? Is every package being confirmed? Can it be configured, that for example only every 10th package needs to be confirmed? Did not find a hint at the documentation, how it works, or if it can be configured. Thank you all, Robert Mit den besten Gruessen/Best regards, Robert Kern VDO Automotive AG SV IO IT BO ST Sodener Strasse 9, 65824 Schwalbach, Germany Ein Unternehmen des Continental-Konzerns/A Company of the Continental Corporation Telefon/Phone: +49 6196 87-2546 Mobile: +49 170 8522-515 Telefax: +49 6196 8779-2546 E-Mail: [EMAIL PROTECTED] http://www.continental-corporation.com __ VDO Automotive AG, Siemensstr. 12, 93055 Regensburg Postfach/Postbox 10 09 43, 93009 Regensburg Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Johannes Suttmeyer Vorstand/Managing Board: Dr. Alan Hippe, Helmut Matschi Sitz der Gesellschaft/Registered office: Regensburg Registergericht/Commercial registry: Regensburg, HRB 10510 __ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Using 'Search Bar' with 'Create Date'
Steve,
I've already tried to do something like this...
but I wanted to simplify the condition...
I wouldn't like to use a code like these:
('Search Bar' LIKE (((% + 'Create Date') + %))) == with no blank
spaces
OR
('Search Bar' LIKE (((% + 'Create Date' ) + %))) == with one blank
space
OR
('Search Bar' LIKE (((% + 'Create Date' ) + %)))== with two blank
space
OR
('Search Bar' LIKE (((% + 'Create Date' ) + %))) == with three
blank space
and so on...
I'd like to know if there is a way for me do this with a rule that is used for
n blank spaces...
Remember that I've tried to use % but this does not work because of this, for
example:
'Create Date' 01/01/2007 AND 'Status' 3
Thankx for all...
Yours Sincerelly,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
De: Action Request System discussion list(ARSList) em nome de Steven Pataray
Enviada: seg 7/4/2008 12:43
Para: arslist@ARSLIST.ORG
Assunto: Re: Using 'Search Bar' with 'Create Date'
**
This looks almost like yours but it worked for me.
'Search Bar' LIKE (% + 'Create Date' + %) OR 'Search Bar' LIKE (% +
'Create Date' + %)
Steve
On 4/7/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote:
Hello,
I'm trying to do this funcionallity ...
When I put 'Create Date' this works very well
But when I put 'Create Date' (withou blank spaces between 'Create
Date' and ) this does not work...
and, consequently, when I put another cause of condition that go out of
my specific case (i.e. 'Create Date' )
this doesn't work fine ...
Is there a way that I can create a condition that works fine?
I've tried to put 'Create Date' + % + , but when I have another
sentence after this, I am in trouble too ...
because I can't write a sentence like this: 'Create Date'
01/01/2007 AND 'Status' 3 ...
Any suggestion will be appreciated!
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br http://www.cinq.com.br/
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
De: Action Request System discussion list(ARSList) em nome de Joe
D'Souza
Enviada: sex 4/4/2008 14:06
Para: arslist@ARSLIST.ORG
Assunto: Re: Using 'Search Bar' with 'Create Date'
**
Just a guess but by the time your statement is evaluated, maybe the ARS
translates 'Create Date' to '3'??
Did you check the AL logs assuming your workflow is AL based?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tadeu Augusto Dutra Pinto
Sent: Friday, April 04, 2008 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Using 'Search Bar' with 'Create Date'
**
Hi for all,
I'd like to know if there is a way to block users to do
sentences like that:
'Create Date' 0404/2008 for example...
I tried to do something like this... 'Search Bar' LIKE (( % +
'Create Date' ) + % )
using Active Link...
But it does not work
Thankx in advance...
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br http://www.cinq.com.br/
https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
__Platinum Sponsor: www.rmsportal.com
Re: User can see fields with no permissions
To avoid this heading down a path that will cause confusion, let me try and provide some insight into what is happening and you should find that all permutations of what you are getting, what folks remember, or when things might or might not be visible are explained. If a field is assigned access to a group and YOU are a member of that group -- You will see the field AND you will see data in the field -- You can read the data and if the group is assigned change access, change the field (within licensing restrictions of course) If a field is assigned access to Public -- EVERYONE can see the field AND EVERYONE can see data in the field If a field has the Allow any user to submit option set -- REGARDLESS OF ANY GROUP ASSIGNMENT, EVERYONE can see the field (you have said that ANY user can submit data so they have to be able to see the field to submit things) -- Whether they can see data or not is dependent on other group settings if NO other groups are assigned, then there will be no data access but you can see the field If the Submitter, Assignee, Assignee Group, or the other implicit row level security groups are assigned any permission -- REGARDLESS OF ANY GROUP ASSIGNMENT, EVERYONE can see the field (you have said that if their group membership matches, they can see the data so that means they have to be able to see the field) -- Whether they can see data or not is dependent on the CONTENT of the field or fields on the form that match the groups assigned permissions So, if ANY of the following things are true, you can see the field: 1) You are a member of a group assigned permission 2) The field has Allow any user to Submit assigned 3) The field has any of the implicit groups assigned (Submitter, Assignee, Assignee Group, or the other 1000 row level security groups you can create) If NONE of these are true, you cannot see the field under any circumstances Once the field is visible, permissions control whether or not you can see the data in the field. So, just seeing the field does not mean that you can necessarily see data in the field. OR that you can see the data for all rows. You may be able to for some rows but not others because of row level security. In the different scenarios being discussed, the permission of the group is generally checked and it is found that the user doesn't have permission by an explicit group assignment. However, the Allow any user to submit or the use of implicit groups is generally not looked at and that is the source of why a field would be visible when not expected. If you look at all the items noted here, I think you will find that the field is visible or not and the data within it is visible or not consistently under the rules stated. I hope this helps stop confusion about the rules of field visibility. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 6:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User can see fields with no permissions SOLVED
Doug, You've summarized it very well, but just to repeat, my problem is both Allow any user to submit and Assignee Group. If either of these are true the user will be able to see the field. I don't quite follow the logic of showing the field but not the data if Assignee Group has permission. Maybe on Submit when the user just MIGHT be assigning the call to hermself, but why on display? Anyway, now that I know what the problem is I'll just have to use workflow to hide the fields. Thank you, everyone who joined in the discussion, Dwayne Original message Date: Mon, 7 Apr 2008 11:46:25 -0400 From: Tanner, Doug [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG Most Excellent, working as designed Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I think I answered my own question, here is when fields are visible. If Dynamic Groups have access (Submitter, Assignee, Assignee Group, etc), if you have Allow Any User to Submit checked. If none of those conditions are true, then the field is not visible, if any of those conditions are true, but the situation does not match them having access to the data, the field is visible, but the data is not. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Dwayne, The user does not have to be the assignee nor the submitter. But these two groups are implicit groups, just as public is, so if submitter has permissions to the field then the testit person will be able to see the field (after all, how can you be a submitter to a field if you don't have permission to see it? Hiding it via workflow is not the same as being able to see it via permissions.). Same goes for the assignee. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions This gets us to another topic. I have a control panel with fields that Public has no permission to. On this panel are two fields that have no Public permission, yet Public can see them. But they can't see other fields with no Public permission. I've never been able to figure that one out. But this situation isn't like that. There are about 25 fields that IT (now Info Tech)used to have permission to, but doesn't anymore. Public can't see them, but IT still can. Somehow the system is remembering that IT USED TO have permissions, and is letting IT see the fields, but not the data. Good suggestion, Scott, but my testit person is not the Submitter nor Assignee to the form. Dwayne Original message Date: Mon, 7 Apr 2008 11:04:24 -0400 From: Scott Parrish [EMAIL PROTECTED] Subject: Re: User can see fields with no permissions To: arslist@ARSLIST.ORG I would think you could run this test yourself. I did just now before sending off the email. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions Scott, I would love for you to prove that to both yourself and me, because I have experienced differently. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, April 07, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions LJ, This is not true. If you remove all permissions to a field AND uncheck Allow Any User To Submit, then that field will disappear for any user who is not an Administrator, whether this field is a char, int or otherwise. Also, if you remove any implicit permissions (submitter, assignee) and uncheck Allow Any User To Submit, the field will also disappear from the view. Dwayne, Do you have any implicit permissions on the field, such as submitter or assignee? Also, have you checked this person's membership in other groups? (Maybe he is a member of a different group that does have permission to the field.) Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, April 07, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no
Re: User can see fields with no permissions
Thank you Doug, I had never delved that deep apparently, and I had always experienced field visibility, but not data visibility without realizing that it was possible to have the field not visible...thank you for the in depth details of when a field is visible/hidden...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mueller, Doug Sent: Monday, April 07, 2008 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: User can see fields with no permissions To avoid this heading down a path that will cause confusion, let me try and provide some insight into what is happening and you should find that all permutations of what you are getting, what folks remember, or when things might or might not be visible are explained. If a field is assigned access to a group and YOU are a member of that group -- You will see the field AND you will see data in the field -- You can read the data and if the group is assigned change access, change the field (within licensing restrictions of course) If a field is assigned access to Public -- EVERYONE can see the field AND EVERYONE can see data in the field If a field has the Allow any user to submit option set -- REGARDLESS OF ANY GROUP ASSIGNMENT, EVERYONE can see the field (you have said that ANY user can submit data so they have to be able to see the field to submit things) -- Whether they can see data or not is dependent on other group settings if NO other groups are assigned, then there will be no data access but you can see the field If the Submitter, Assignee, Assignee Group, or the other implicit row level security groups are assigned any permission -- REGARDLESS OF ANY GROUP ASSIGNMENT, EVERYONE can see the field (you have said that if their group membership matches, they can see the data so that means they have to be able to see the field) -- Whether they can see data or not is dependent on the CONTENT of the field or fields on the form that match the groups assigned permissions So, if ANY of the following things are true, you can see the field: 1) You are a member of a group assigned permission 2) The field has Allow any user to Submit assigned 3) The field has any of the implicit groups assigned (Submitter, Assignee, Assignee Group, or the other 1000 row level security groups you can create) If NONE of these are true, you cannot see the field under any circumstances Once the field is visible, permissions control whether or not you can see the data in the field. So, just seeing the field does not mean that you can necessarily see data in the field. OR that you can see the data for all rows. You may be able to for some rows but not others because of row level security. In the different scenarios being discussed, the permission of the group is generally checked and it is found that the user doesn't have permission by an explicit group assignment. However, the Allow any user to submit or the use of implicit groups is generally not looked at and that is the source of why a field would be visible when not expected. If you look at all the items noted here, I think you will find that the field is visible or not and the data within it is visible or not consistently under the rules stated. I hope this helps stop confusion about the rules of field visibility. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, April 07, 2008 6:29 AM To: arslist@ARSLIST.ORG Subject: User can see fields with no permissions Dear List, We have a permission group called IT. We have a form with some fields that IT used to have permission to, but we have decided to remove those permissions. So I went into the Admin Tool and removed IT from the permission list in each field. But when a test user with only IT permissions opens the form he can still see all the fields. If he tries to change the data and save the form he gets, ARERR [333] You have no access to field : [field name], but with no access he shouldn't even be able to see the field. I cleared the cache, and made a cosmetic change, and the cosmetic change appears on the screen, so it isn't a caching issue. What is going on? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Senior Custom Trainer Position for Column Technologies
We are seeking a Senior Field Trainer to develop custom trainings for our clients. This is a permanent position with a generous salary, bonus and benefits package. If you are interested, please email me your resume as well as a good time to talk with you. [EMAIL PROTECTED] Responsibilities *Draft application and process specific training documentation *Conduct requirements gathering workshops around training needs and deliverables *Communicate strategies and best practices for training in the customer environment *Design custom or product-based training guides, job aides, labs, slides, etc *Demonstrate BMC Remedy ITSM suite to customers *Respond to customer requests for training information and guidance *Estimate level of effort to design or train on BMC Remedy product suite *Draft proposals and statements of work for training solutions *Provide technical assistance in a pre-sales capacity to scope training opportunities Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 2006 BMC Fastest Growing Worldwide Partner 2006 Inc. 500 Fastest Growing Private Companies 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Reopening a Closed Change Ticket
Good Afternoon Everyone, I've got a real simple question today, at least I hope it is simple. I need to reopen a Change Management Case which was automatically set to a Closed status when all its tasks were closed.In older versions I was always able to reopen tickets as the admin of the system, set the status back to Scheduled, but it looks like that functionality might be locked down in this version. Any ideas? We run a Window Shop w/Server 2003 MS SQL 2005 AR apps, v7.0.1 Patch 006. Thanks, Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLA Deployed to Draft
I've considere that option, but one doubt I have is that if SLA are attached to forms, filters and/or active links more deeply than just name. And would it be any problem if the SLA is not the original one? -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de John Atherly Enviado el: Lunes, 07 de Abril de 2008 11:00 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: SLA Deployed to Draft Why don't you use the copy button and recreate a new one with a different name, delete the old one, Then rename the new one. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Alfonso Eduardo Marín Urdapilleta [EMAIL PROTECTED] To MX arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: SLA Deployed to Draft [EMAIL PROTECTED] ORG 04/07/2008 11:49 AM Please respond to [EMAIL PROTECTED] RG I can imagine, I'm sure there isn't a an easy way to change it back. But then it might be a difficult way, and if it is possible to do it. I'm interested in how. No matter how Hard it can be. So if anyone knows please let me know. Thank you. -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Mike Wallick Enviado el: Lunes, 07 de Abril de 2008 09:47 a.m. Para: arslist@ARSLIST.ORG Asunto: Re: SLA Deployed to Draft I don't know why or how, but once an SLA is changed to deploy, there is no (easy) was to change it back to draft. This is why I run all my SLAs in draft status. Mike On 4/6/08, Alfonso Eduardo Marín Urdapilleta [EMAIL PROTECTED] wrote: ** I would like to know it there is a way to change an SLA from Deployed back to Draft status. For what I read this is not a simple task. Has anyone ever done something like this? Or could at least give me an idea what a deployed SLA does that it can't be changed back to Draft? I'm using Remedy 6.3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Reopening a Closed Change Ticket
Lou, Open the form SYS:Status Transition rules - in here there is an entry that controls all status changes. I took the entry for Application Manager where 'From Status' - 'To Status' = Completed - Implementation in Progress and set the record to offline. However, you need to be careful when doing this because there is a lot of workflow around approvals and tasks. I built workflow so that if a change is moved from Completed to any previous status the task and approval functionality is locked down. Cheers! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Monday, April 07, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Reopening a Closed Change Ticket Good Afternoon Everyone, I've got a real simple question today, at least I hope it is simple. I need to reopen a Change Management Case which was automatically set to a Closed status when all its tasks were closed.In older versions I was always able to reopen tickets as the admin of the system, set the status back to Scheduled, but it looks like that functionality might be locked down in this version. Any ideas? We run a Window Shop w/Server 2003 MS SQL 2005 AR apps, v7.0.1 Patch 006. Thanks, Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Reopening a Closed Change Ticket
Thank you Eli. I'll give it a go. Have a great day, Lou -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Monday, April 07, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Reopening a Closed Change Ticket Lou, Open the form SYS:Status Transition rules - in here there is an entry that controls all status changes. I took the entry for Application Manager where 'From Status' - 'To Status' = Completed - Implementation in Progress and set the record to offline. However, you need to be careful when doing this because there is a lot of workflow around approvals and tasks. I built workflow so that if a change is moved from Completed to any previous status the task and approval functionality is locked down. Cheers! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Monday, April 07, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Reopening a Closed Change Ticket Good Afternoon Everyone, I've got a real simple question today, at least I hope it is simple. I need to reopen a Change Management Case which was automatically set to a Closed status when all its tasks were closed.In older versions I was always able to reopen tickets as the admin of the system, set the status back to Scheduled, but it looks like that functionality might be locked down in this version. Any ideas? We run a Window Shop w/Server 2003 MS SQL 2005 AR apps, v7.0.1 Patch 006. Thanks, Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Midtier wait icon
I am wanting to simulate the wait icon, because I need to walk some tables and the wait time is 3-5 seconds. I checked with support and they said there is not a way to force their wait icon. Has anyone implemented their own wait icon? Server 7.1 Midtier 7.1 Gary Shoemaker Sandia National Laboratories ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Network traffic: Configuration possible?
When you say package, do you mean packet? If so, read up on tcp. Axton On Mon, Apr 7, 2008 at 12:23 PM, [EMAIL PROTECTED] wrote: ** Dear list, Topic: Network traffic configuration ARSystem 7.1 patch02 We have the situation here, that we have a server in Europe, and some clients in Mexico. The roundtrip time is around 190ms, which leads so some performance issues. Question is: how does the package verification work? Is every package being confirmed? Can it be configured, that for example only every 10th package needs to be confirmed? Did not find a hint at the documentation, how it works, or if it can be configured. Thank you all, Robert Mit den besten Gruessen/Best regards, Robert Kern VDO Automotive AG SV IO IT BO ST Sodener Strasse 9, 65824 Schwalbach, Germany Ein Unternehmen des Continental-Konzerns/A Company of the Continental Corporation Telefon/Phone: +49 6196 87-2546 Mobile: +49 170 8522-515 Telefax: +49 6196 8779-2546 E-Mail: [EMAIL PROTECTED] http://www.continental-corporation.com __ VDO Automotive AG, Siemensstr. 12, 93055 Regensburg Postfach/Postbox 10 09 43, 93009 Regensburg Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Johannes Suttmeyer Vorstand/Managing Board: Dr. Alan Hippe, Helmut Matschi Sitz der Gesellschaft/Registered office: Regensburg Registergericht/Commercial registry: Regensburg, HRB 10510 __ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Network traffic: Configuration possible?
When you say package, do you mean packet? If so, read up on tcp. Axton On Mon, Apr 7, 2008 at 12:23 PM, [EMAIL PROTECTED] wrote: ** Dear list, Topic: Network traffic configuration ARSystem 7.1 patch02 We have the situation here, that we have a server in Europe, and some clients in Mexico. The roundtrip time is around 190ms, which leads so some performance issues. Question is: how does the package verification work? Is every package being confirmed? Can it be configured, that for example only every 10th package needs to be confirmed? Did not find a hint at the documentation, how it works, or if it can be configured. Thank you all, Robert Mit den besten Gruessen/Best regards, Robert Kern VDO Automotive AG SV IO IT BO ST Sodener Strasse 9, 65824 Schwalbach, Germany Ein Unternehmen des Continental-Konzerns/A Company of the Continental Corporation Telefon/Phone: +49 6196 87-2546 Mobile: +49 170 8522-515 Telefax: +49 6196 8779-2546 E-Mail: [EMAIL PROTECTED] http://www.continental-corporation.com __ VDO Automotive AG, Siemensstr. 12, 93055 Regensburg Postfach/Postbox 10 09 43, 93009 Regensburg Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Johannes Suttmeyer Vorstand/Managing Board: Dr. Alan Hippe, Helmut Matschi Sitz der Gesellschaft/Registered office: Regensburg Registergericht/Commercial registry: Regensburg, HRB 10510 __ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using 'Search Bar' with 'Create Date'
Okay how about this:
'Search Bar' LIKE (% + 'Create Date'% + %)
Steve
On 4/7/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote:
Steve,
I've already tried to do something like this...
but I wanted to simplify the condition...
I wouldn't like to use a code like these:
('Search Bar' LIKE (((% + 'Create Date') + %))) == with no
blank spaces
OR
('Search Bar' LIKE (((% + 'Create Date' ) + %))) == with one
blank space
OR
('Search Bar' LIKE (((% + 'Create Date' ) + %)))== with two
blank space
OR
('Search Bar' LIKE (((% + 'Create Date' ) + %))) == with three
blank space
and so on...
I'd like to know if there is a way for me do this with a rule that is used
for n blank spaces...
Remember that I've tried to use % but this does not work because of
this, for example:
'Create Date' 01/01/2007 AND 'Status' 3
Thankx for all...
Yours Sincerelly,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
De: Action Request System discussion list(ARSList) em nome de Steven
Pataray
Enviada: seg 7/4/2008 12:43
Para: arslist@ARSLIST.ORG
Assunto: Re: Using 'Search Bar' with 'Create Date'
**
This looks almost like yours but it worked for me.
'Search Bar' LIKE (% + 'Create Date' + %) OR 'Search Bar' LIKE
(% + 'Create Date' + %)
Steve
On 4/7/08, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote:
Hello,
I'm trying to do this funcionallity ...
When I put 'Create Date' this works very well
But when I put 'Create Date' (withou blank spaces between
'Create Date' and ) this does not work...
and, consequently, when I put another cause of condition that go
out of my specific case (i.e. 'Create Date' )
this doesn't work fine ...
Is there a way that I can create a condition that works fine?
I've tried to put 'Create Date' + % + , but when I have
another sentence after this, I am in trouble too ...
because I can't write a sentence like this: 'Create Date'
01/01/2007 AND 'Status' 3 ...
Any suggestion will be appreciated!
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br http://www.cinq.com.br/
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
De: Action Request System discussion list(ARSList) em nome de Joe
D'Souza
Enviada: sex 4/4/2008 14:06
Para: arslist@ARSLIST.ORG
Assunto: Re: Using 'Search Bar' with 'Create Date'
**
Just a guess but by the time your statement is evaluated, maybe the
ARS translates 'Create Date' to '3'??
Did you check the AL logs assuming your workflow is AL based?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tadeu Augusto Dutra Pinto
Sent: Friday, April 04, 2008 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Using 'Search Bar' with 'Create Date'
**
Hi for all,
I'd like to know if there is a way to block users to do
sentences like that:
'Create Date' 0404/2008 for example...
I tried to do something like this... 'Search Bar' LIKE ((
% + 'Create Date' ) + % )
using Active Link...
But it does not work
Thankx in advance...
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br http://www.cinq.com.br/
https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
__Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/
ARSlist:
Where the Answers Are html___
Re: Network traffic: Configuration possible?
When you say package, do you mean packet? If so, read up on tcp. Axton On Mon, Apr 7, 2008 at 12:23 PM, [EMAIL PROTECTED] wrote: ** Dear list, Topic: Network traffic configuration ARSystem 7.1 patch02 We have the situation here, that we have a server in Europe, and some clients in Mexico. The roundtrip time is around 190ms, which leads so some performance issues. Question is: how does the package verification work? Is every package being confirmed? Can it be configured, that for example only every 10th package needs to be confirmed? Did not find a hint at the documentation, how it works, or if it can be configured. Thank you all, Robert Mit den besten Gruessen/Best regards, Robert Kern VDO Automotive AG SV IO IT BO ST Sodener Strasse 9, 65824 Schwalbach, Germany Ein Unternehmen des Continental-Konzerns/A Company of the Continental Corporation Telefon/Phone: +49 6196 87-2546 Mobile: +49 170 8522-515 Telefax: +49 6196 8779-2546 E-Mail: [EMAIL PROTECTED] http://www.continental-corporation.com __ VDO Automotive AG, Siemensstr. 12, 93055 Regensburg Postfach/Postbox 10 09 43, 93009 Regensburg Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Johannes Suttmeyer Vorstand/Managing Board: Dr. Alan Hippe, Helmut Matschi Sitz der Gesellschaft/Registered office: Regensburg Registergericht/Commercial registry: Regensburg, HRB 10510 __ Proprietary and confidential. Distribution only by express authority of Continental AG or its subsidiaries. __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notify with attachments
Hi All, My headache just got worse. Before I was only testing the first attachment field. When I create a new record and place attachments in all three attachment fields, only attachment 2 is saved. 1 3 are not. Everything appears to be same for all three. Thanks Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy Sent: Saturday, April 05, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Notify with attachments Mark, Can you check if the attachment field is display only field. That could be one of the reasons. Regards, Kalyan. On 4/5/08, Brittain, Mark [EMAIL PROTECTED] wrote: HI All, I have a email form with an attachment pool. I open the form from a link on the Trouble Ticket form that then populates a subject, and To: address. When I hit the send button the PERFORM-ACTION-APPLY runs, saves the form and a filter emails the contents on the form. The email is sent and recieved just fine but without the attachments. The problem is the attachments added to the attachment pool are not being saved. I have also tried Commit Changes but that does not work either. I can go directly on the email form, add the attachment and save it no problem What am I missing? Thanks Mark Mark Brittain Remedy Developer NaviSite Inc. [EMAIL PROTECTED] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Using Open Window action to write report to specified location.
I've done a little more research. It looks like the person doing these conversions attached the macro instead of the report file, so I switched the embedded report definition to an .arr and it does not contain the to-file line. I did find the documentation about the Target Location field. It looks like you can put to-file: in the target location, but so far I haven't been able to make to-file: \\windowsshare\SendTest\$Record BLOCKED::file://windowsshare/SendTest/$Record ID$.txt Any ideas? Has anyone else run into something like this? Thanks, Matt From: Matthew Kunkel Sent: Thursday, April 03, 2008 4:47 PM To: 'arslist@ARSLIST.ORG' Subject: Using Open Window action to write report to specified location. We're in the process of converting all our old Run Macro active links to Open Window actions since this has been unsupported for a while now. Also, the nice little converter will go away when we upgrade to version 7. I'm running into problems with a macro action that writes a report to a pre-determined location. For example the macro might say: sendtotest Set-schema: Test Schema$Server$ Query: 1=$Record ID$ Report: 21=11=$Record ID$4=5=6=13= 23=07=7210=1968=19=111=012=020=716=-17= 18=119=72=536870936 Statistics: to-file: \\windowsshare\SendTest\$Record file://\\windowsshare\SendTest\$Record ID$.txtO end This how we save a report to a shared directory without user interaction, and we're talking about some fairly ancient code here. Anyhow, when I convert this to an Open Window action, I set the Target = File, and of course a dialog opens asking for a location. I try Target = File \\windowsshare\SendTest\$Record file://windowsshare/SendTest/$Record ID$.txt OR Target = \\windowsshare\SendTest\$Record file://windowsshare/SendTest/$Record ID$.txt and it doesn't work. The line to-file:\\windowsshare\SendTest\$Record file:///\\windowsshare\SendTest\$Record ID$.txt is in my report definition. Any ideas? We are still using the Windows thick client although I can see where this might cause problems on the Web. I'm trying to get around writing a server side process to create the report and ftp it to the share. Thanks, Matt - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using Open Window action to write report to specified location.
Man, that is messed up. I hope whoever wrote that macro was let go. I can't imagine dealing with something so poorly designed in the production environment... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Kunkel Sent: Monday, April 07, 2008 13:31 To: arslist@ARSLIST.ORG Subject: FW: Using Open Window action to write report to specified location. ** I've done a little more research. It looks like the person doing these conversions attached the macro instead of the report file, so I switched the embedded report definition to an .arr and it does not contain the to-file line. I did find the documentation about the Target Location field. It looks like you can put to-file: in the target location, but so far I haven't been able to make to-file: \\windowsshare\SendTest\$Record BLOCKED::file://windowsshare/SendTest/$Record ID$.txt Any ideas? Has anyone else run into something like this? Thanks, Matt From: Matthew Kunkel Sent: Thursday, April 03, 2008 4:47 PM To: 'arslist@ARSLIST.ORG' Subject: Using Open Window action to write report to specified location. We're in the process of converting all our old Run Macro active links to Open Window actions since this has been unsupported for a while now. Also, the nice little converter will go away when we upgrade to version 7. I'm running into problems with a macro action that writes a report to a pre-determined location. For example the macro might say: sendtotest Set-schema: Test Schema$Server$ Query: 1=$Record ID$ Report: 21=11=$Record ID$4=5=6=13= 23=07=7210=1968=19=111=012=020=716=-17= 18=119=72=536870936 Statistics: to-file: \\windowsshare\SendTest\$Record file://\\windowsshare\SendTest\$Record ID$.txtO end This how we save a report to a shared directory without user interaction, and we're talking about some fairly ancient code here. Anyhow, when I convert this to an Open Window action, I set the Target = File, and of course a dialog opens asking for a location. I try Target = File \\windowsshare\SendTest\$Record file://windowsshare/SendTest/$Record ID$.txt OR Target = \\windowsshare\SendTest\$Record file://windowsshare/SendTest/$Record ID$.txt and it doesn't work. The line to-file:\\windowsshare\SendTest\$Record file:///\\windowsshare\SendTest\$Record ID$.txt is in my report definition. Any ideas? We are still using the Windows thick client although I can see where this might cause problems on the Web. I'm trying to get around writing a server side process to create the report and ftp it to the share. Thanks, Matt ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Advanced Search Bar
Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CAS Single Sign On
Greetings Listers, Has any of you integrated CAS (Central Authentication Service) with Remedy? From what I can see it is possible, I just wanted to see if anyone could share the their experience with it. ARS 7.1p on Windows 2003 SE Oracle 10g Midtier 7.1p2 on RH 5.0 Thanks. Masha Bench Solutions Engineer Office of Information Technology, BYU 801-422-3323 801-372-6221 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: image001.gif
Monitoring AR Server - Crashing!
Hi people, I'm in troubles with environment production in these last week It's second time that our server crashes in a interval of one week and we don't have any idea of what is happening with our system... Our log files (API, SQL, Filter, Escalation, Thread, etc...) weren't turn on ... Recently we have made an upgrade of our system ... We migrated from AIX 5.1 to AIX 5.3, Oracle database 9i to 10g and ARS 5.1 to 7.0.01 Patch 4... Is there any suggestions about what could be happenin' with our system ... Maybe could be because Patch version (I don't know) Will be appreciated tips and suggestions that help us to discovery what can be happening and how we can monitor this kind of things... Thanks FYI: twice that server crashes the production environment was in rush hour (could it be hardware requirements?? like memory? I don't know) Att Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
I don't think that is true? LIKE searches ignores indexes to the best of my knowledge if you use the wildcard anywhere to the left of the string you are comparing.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF No virus found in this outgoing message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.8/1362 - Release Date: 4/6/2008 11:12 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
It's probably a Tomcat issue, I'd think. I'm not entirely familiar with Tomcat, as I'm still running New Atlanta, but there must be a way by which you configure the location of applications...and that's probably missing on your server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help ** I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
I hate to be Mr. Obvious! It seems to me that attempting to disable advanced searches is an act of desperation. If you're so concerned about users running advanced searches and eating up too much system resources, perhaps either your system needs a major upgrade or it's not tuned very well. We have a single Remedy server here (and a separate Midtier)...Dell 2860 with 4GB RAM. It supports 18,000+ users 24/7 and it runs like a champ. I would never dream of disabling the query bar...if performance were an issue, I'd look elsewhere... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Gary, try these steps and let us know the results. First off, check to see if the Apache/Tomcat service is running. There should be a windows service or, depending on the version of Tomcat, an application you can find in the start menu. Second, by default it should run on port 8080 so try going to http://server:8080/arsys and see if you get the login page. If so try http://server:8080/arsys/shared/config/config/jsp --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier help
I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
This is what we were leaning towards. We start TomCat and it just instantly stops. We cannot get it to stay started. We looked into event viewer, and noticed that flashboards was throwing an error that it could not find the JVM, but I installed one. Can anyone give us any help? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, try these steps and let us know the results. First off, check to see if the Apache/Tomcat service is running. There should be a windows service or, depending on the version of Tomcat, an application you can find in the start menu. Second, by default it should run on port 8080 so try going to http://server:8080/arsys and see if you get the login page. If so try http://server:8080/arsys/shared/config/config/jsp --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
The 'Field' != $VALUE$ he is referring to have to do with ENUM fields, and that does do a table scan, because it grabs all records and then disregards the != $VALUE$. It's better to do a on those fields. We have some pretty hefty systems here, and a few of the != searches can hurt us if they are done right after each other. One could make their own Advanced Search bar, disable Remedy's, and build in logic to avoid doing those kinds of search on certain fields. It won't fix everything, but it will help. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 15:00 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar I hate to be Mr. Obvious! It seems to me that attempting to disable advanced searches is an act of desperation. If you're so concerned about users running advanced searches and eating up too much system resources, perhaps either your system needs a major upgrade or it's not tuned very well. We have a single Remedy server here (and a separate Midtier)...Dell 2860 with 4GB RAM. It supports 18,000+ users 24/7 and it runs like a champ. I would never dream of disabling the query bar...if performance were an issue, I'd look elsewhere... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
You may have to reinstall tomcat now that the jvm is present - the installer will have missed making a number of settings. Did you really install it with IIS? If so, you only installed the Tomcat app server to provide IIS with a java server page capability - it connects with a shim, just as ServletExec would if you used it instead of tomcat - and the mid-tier will be on port 80 via IIS, not 8080 which is tomcat's own web server. I'm having to remember quite a ways back here, as I long since have gone with the built-in tomcat web server instead of IIS. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** This is what we were leaning towards. We start TomCat and it just instantly stops. We cannot get it to stay started. We looked into event viewer, and noticed that flashboards was throwing an error that it could not find the JVM, but I installed one. Can anyone give us any help? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Gary, try these steps and let us know the results. First off, check to see if the Apache/Tomcat service is running. There should be a windows service or, depending on the version of Tomcat, an application you can find in the start menu. Second, by default it should run on port 8080 so try going to http://server:8080/arsys and see if you get the login page. If so try http://server:8080/arsys/shared/config/config/jsp --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, April 07, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier help I have installed Mid-Tier with IIS6 and Tomcat. I go in and try to open my config.jsp page, and it gives me the Page cannot be displayed error. Do I need to go in and tell IIS where my website is loaded, or maybe set an alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid Tier folder. I also went into ISAPI filters under Web Sites in IIS and told it .jsp to open with TomCat. Win 2k3 32-bit Remedy 7.1 Mid-Tier 7.1 Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier help
Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image002.jpg
Re: Advanced Search Bar
Uh...how often is that done by Average Joe User? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar The 'Field' != $VALUE$ he is referring to have to do with ENUM fields, and that does do a table scan, because it grabs all records and then disregards the != $VALUE$. It's better to do a on those fields. We have some pretty hefty systems here, and a few of the != searches can hurt us if they are done right after each other. One could make their own Advanced Search bar, disable Remedy's, and build in logic to avoid doing those kinds of search on certain fields. It won't fix everything, but it will help. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 15:00 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar I hate to be Mr. Obvious! It seems to me that attempting to disable advanced searches is an act of desperation. If you're so concerned about users running advanced searches and eating up too much system resources, perhaps either your system needs a major upgrade or it's not tuned very well. We have a single Remedy server here (and a separate Midtier)...Dell 2860 with 4GB RAM. It supports 18,000+ users 24/7 and it runs like a champ. I would never dream of disabling the query bar...if performance were an issue, I'd look elsewhere... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential
Re: Mid-Tier help
Did you configure/verify the ISAPI settings for Tomcat/IIS? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, April 07, 2008 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier help ** Sounds like either a Tomcat variable or a system variable or Flashboards was installed before the JVM and needs to be reinstalled. First, Tomcat. Do you have an interface like this and is the correct path to the jvm.dll in the field? Second, check your system environmental variables and ensure that the path to the java bin\client folder in the in Path. For example: C:\Program Files\Java\j2re1.4.2_07\bin\client Third, check the arfbserver.log file in the flashboards install folder to see if that has any clues as to why flashboards won't start. Fourth, check out the fbserver.bat file. Use: fbserver.bat uninstall to uninstall Flashboards Then use: Fbserver.bat install full path to java vm dll flashboard install path libver You can find libver by looking for the flashd??.jar file. The ?? is the libver. --- J.T. Shyman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image002.jpg
Re: Advanced Search Bar
Often here when Joe user is searching for tickets that are not Closed. When Joe user tries it three times, which is usually the case, on a table that has 1.6 million rows, and then some other users do other bad queries at the same time we can see impact here. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 16:10 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Uh...how often is that done by Average Joe User? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar The 'Field' != $VALUE$ he is referring to have to do with ENUM fields, and that does do a table scan, because it grabs all records and then disregards the != $VALUE$. It's better to do a on those fields. We have some pretty hefty systems here, and a few of the != searches can hurt us if they are done right after each other. One could make their own Advanced Search bar, disable Remedy's, and build in logic to avoid doing those kinds of search on certain fields. It won't fix everything, but it will help. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, April 07, 2008 15:00 To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar I hate to be Mr. Obvious! It seems to me that attempting to disable advanced searches is an act of desperation. If you're so concerned about users running advanced searches and eating up too much system resources, perhaps either your system needs a major upgrade or it's not tuned very well. We have a single Remedy server here (and a separate Midtier)...Dell 2860 with 4GB RAM. It supports 18,000+ users 24/7 and it runs like a champ. I would never dream of disabling the query bar...if performance were an issue, I'd look elsewhere... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: Midtier wait icon
For the MidTier you should be able to use some JavaScript to change your cursor in an ActiveLink. The Run Process actions would be something like: //Set cursor to hourglass javascript: document.body.style.cursor = wait; //Turn hourglass off javascript: document.body.style.cursor = default; Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shoemaker, Gary Sent: Monday, April 07, 2008 12:45 PM To: arslist@ARSLIST.ORG Subject: Midtier wait icon I am wanting to simulate the wait icon, because I need to walk some tables and the wait time is 3-5 seconds. I checked with support and they said there is not a way to force their wait icon. Has anyone implemented their own wait icon? Server 7.1 Midtier 7.1 Gary Shoemaker Sandia National Laboratories ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monitoring AR Server - Crashing!
My previous job, I was on a SUSE Linux system, ARServer patch 4 was causing our server to crash every other day. I had to roll back to patch 3. I recommend you either roll back or patch to 5/6. [EMAIL PROTECTED] 04/07/08 3:36 PM ** Hi people, I'm in troubles with environment production in these last week It's second time that our server crashes in a interval of one week and we don't have any idea of what is happening with our system... Our log files (API, SQL, Filter, Escalation, Thread, etc...) weren't turn on ... Recently we have made an upgrade of our system ... We migrated from AIX 5.1 to AIX 5.3, Oracle database 9i to 10g and ARS 5.1 to 7.0.01 Patch 4... Is there any suggestions about what could be happenin' with our system ... Maybe could be because Patch version (I don't know) Will be appreciated tips and suggestions that help us to discovery what can be happening and how we can monitor this kind of things... Thanks FYI: twice that server crashes the production environment was in rush hour (could it be hardware requirements?? like memory? I don't know) Att Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Set an editable check box in a table field
Hi all, I am wondering if anybody has or knows if it is possible to run a active link table loop and check a check box that is set to editable. What we have is a parent child set of forms with the children viewable in a table field on the parent form. In that table field there is a check box field that I have set to editable. What I would like to do is create a table loop that will go through and check the box in all of the child records when the Select All button is pushed. I have created a guide and AL that does a set fields to the attribute value of the check box. The only thing the AL will do is NULL the field if there is a check mark in it. I have tried using the Selection Value, the Alias Value, the ID Value for that field with no luck. I even tried using in my set field action hoping to emulate a press of the space bar. Just to test I added an editable character field to my set fields action and the value is entered when looping no problem. Any ideas would be appreciated. I am questioning if it is even possible to set a check box in a table field because when I click on Modify Action in my set fields it adds double quotes to any value I put in there. One workaround that I though about was to do a push field, setting the check box on the child records when clicking Select All and then refresh the table but I would prefer to just set value in the table field and then push the value with the parent is saved. Thanks, Jason ARS 7.0.1 p6 Windows 2003 SQL 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Production Testing - ITSM 7 (patch 6)
I am going to be migrating the code / data from our development server to our production server. The users will test the production server to ensure everything is OK before go live date. I know that I will need to reset the Help Desk, Change and Task ticket numbers back to zero. However, I was wondering what other underlying forms will need to be reset as well. Has anyone done this? THANKS!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Search Menus
Kathy, There are are a few things that I think will help explain the details... so let me start at the beginning I see three questions in your post: RE: Question #1 When the user selects the menu in Help Desk - does it go to the database to query all the records from the location table. Depending on how the menu is defined, the list of values to be shown to the user ( on the menu UI ) may be determined at a few different points in time. If the menu is a search menu that refreshes on 15 minute intervals, then the server gets a list of the values, and holds them in RAM. When the Client asks for the ARS menu object then it gets the list of values on the server at that time. (The client may even re-ask for the list every 15 minuets too, but I have never taken the time to watch/test that detail.) If the menu is a search menu that refreshes on Connect then the list is gathered when the user opens the ARS form. If the menu is a search menu that refreshes on Open then the list is gathered when the user clicks (mouseDown) on the Menu widget itself. (If the user clicks 15 times and never selects a value then 15 searches were likely done to the RDBMS.) Beyond When the data is retrieved the What data is retrieved is determined by the ARS Menu definition too. So if there is no Query Qualification, then All records would be returned. However, that is not a likely condition for a production application. RE: Question #2 Secondly, if I have an open window action that passes a qualification against the Help Desk table - - does the workflow query the database once or twice to get the results? This does not really sound like a Menu question to me... but... First see the above description of how menus work with reference to their refresh options and how that relates to the opening of an ARS form object. It might also be useful to know that it is possible that the menu data will be refreshed once for the Window Open, and for a second menu (maybe looking at similar data, but from a different field, or maybe from active links that might swap the menus on fields etc...) So if you are watching SQL logs you may see queries that look very much a like, but are in fact from different ARS objects. Also You may be seeing two searches because of the Results list data and the Detail parts of the screen. When the UI (ARS form) has a Results List and a Detail pane visible the data is retried in two separate API calls. GLF (Get List with Fields to fill the Results List UI) and a second call that retrieves the details for the selected record in the Results List in the form of a GE (Get Entry). Maybe this behaviour is really want your asking about? RE: Question #3 However when Remedy runs the open window $qualification$ action does it search the entire HPD:Help Desk table to process the qualification ? I am sorry, but I do not understand this question. How can any application search a table without searching the entire table? (under any conditions?) If the qualification is set up to not use an index, then a table scan might happen. However that has more to do with the quality of the qualification and the indexes that exist on the table then any details of how ARS. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Apr 4, 2008 at 3:50 PM, Kathy Morris [EMAIL PROTECTED] wrote: ** Hi, We have a search menu in the Help Desk that pulls from another table (i.e. locations). When the user selects the menu in Help Desk - does it go to the database to query all the records from the location table. Secondly, if I have an open window action that passes a qualification against the Help Desk table - - does the workflow query the database once or twice to get the results? I believe it searches the database to get the location data, and the second time to process the qualification. However when Remedy runs the open window $qualification$ action does it search the entire HPD:Help Desk table to process the qualification ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 AR user Client - 6.3 Server - Quick Question?
Hi Rick and Ben, I am able to access my 6.3 server using 7.1 client. But now, i could not acces my server information using admin tool, Can you please help me, how can i bring my admin console...for 6.3 server.. in the 7.1 client. Thanks in advance, Meenakshinathan On Mar 31, 9:49 pm, Rick Cook [EMAIL PROTECTED] wrote: That's right - I remember this now. It had to do with having a version of CR that was compatible with both the AR Server and the UT. Good catch, Ben. Rick On Mon, Mar 31, 2008 at 9:37 AM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** The only issue I ever saw, was running Crystal reports... and those issues were limited to inidividual users. Mostly it works just fine. [EMAIL PROTECTED] 03/31/08 12:26 PM Hi All, I am trying to access my 6.3 server using my 7.1 AR user client(Not Admin).We are having our helpdesk in 6.3 server and our new service desk in 7.1. For time being we want to access the both system. Is that any problem accessing the forms and objects like this? I tried to login and make the updation. I didn;t get any error and it is working fine for me. Anyway just want to ask the experience from others. Please let me know issues regarding this. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
