Re: Return to home page

[sanapala, Rajinikanth IN BOM SISL]

Murtuza, 

 

I tried both, but no luck. 

We have two midtier link, other one is working fine. User could login on
his first attempt, 

 

But only below one prompting user to go for home page and then allowing
to login on his second attempt.

 

Anyway thanks for your response.

 

Regrads,

RK



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Friday, May 16, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Return to home page

 

Hello RK,

 

This might happen when you use the following link to log in to the
mid-tier (usually thru a bookmark): 

 

https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/logi
n.jsp

 

You might want to use this instead:

 

https://intranet.ors-service-desk.siemens.com/mid-tier/home

 

Rgds,

Murtuza.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sanapala, Rajinikanth IN BOM
SISL
Sent: Friday, May 16, 2008 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Return to home page

** 

Hi List, 

 

When I am trying to login to webclient (Through midtier),  I am getting
following error, 

 

Can any one tell me what could be the reason behind this error, 

 

while trying to process your request: 

 

ARERR [9295] 
Incorrect login parameters. Web page, user, and/or server name(s) must
be provided

Return to home page
  

 

ARS6.3

Midter  6.3

 

Regards,

RK

 


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Re: Need ITSM 7.0.02 'Patch 7' for Change/Asset/Problem for Windows/NT

[ITSM Support]

*Hi Tarun,*

For the BMC Site Time out error, please contact BMC Support Person..they 
will definitely reply...


For the missing fields, when you are trying to create change 
request...because of your change mgmt is not installed properly.


You can see in change mgmt installation log files

I had faced this situation before..for this i exported def file for 
‘CHG:Association-CI Join’ and related object from another ITSM machine...

And import it in my machine...
Then I was able to create a change ticket...

Hope this will help you
Please let me know, if any further query!!!


*Regards,

Sandeep

Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com *

Sharma, Tarun wrote:

**

Hi,

Can somebody share ITSM 7.0.02 Change/Asset/ Problem Management 
patches 7 for all three modules? We tried at BMC site but not able to 
load due to time out error.


We are using Windows environment with ARS 7.1 and CMBD 2.1. Actually 
when we are trying to create a ticket in change module after 
successful completion of installation, it is giving some error on some 
missing fields and forms. e.g. ‘CHG:Association-CI Join’ form is 
missing although it’s field’s reference are there in filters and other 
workflow objects.


Regards,

Tarun

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Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution

[ITSM Support]

Hi Bulls-n-Bears,
For Window resolution settings,right click on 
desktop-->properties-->settings tab.

Try for your settings.

Hope this helps...
Regards,

*Mahendra.

Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
*
Bulls-n-Bears wrote:

Sandeep,

I've tried this but that didnt change anything. where do i check the
window resolution settings ?

btw, what are the values given for server window and frame window ? :)

On May 15, 1:07 pm, ITSM Support <[EMAIL PROTECTED]> wrote:
  

Hi Bulls-n-Bears,

The problem can be resolved by setting AR User Tool-->Home Page-->
Administrative Preferences-->My Admin-->Window Location
The values for following fields should be---
Server Window = -137 99 1020 324 250 1
Frame Window = 143 52 768 537 1

Note--Check your Window Resolution Settings also.

Hope this helps

Regards.
*Sandeep .*

*Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web :www.vyomlabs.com
*



Bulls-n-Bears wrote:


Greetings Listers,
There's almost 40% of my screen on right side that's blank . User
forms/objects are displayed only towards the left rectangle. Is there
any setting/config I need to perform so I'd be able to utilize my
display ?
  
Mine is a wide screen monitor and the aspect ratio remains like this .

Anyone who could help ?
  
Cheers
  
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Re: Return to home page

[Murtuza B]

Hello RK,
 
This might happen when you use the following link to log in to the
mid-tier (usually thru a bookmark): 
 
https://intranet.ors-service-desk.siemens.com/mid-tier/shared/login/logi
n.jsp
 
 
You might want to use this instead:
 
https://intranet.ors-service-desk.siemens.com/mid-tier/home
 
Rgds,
Murtuza.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sanapala, Rajinikanth IN BOM
SISL
Sent: Friday, May 16, 2008 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Return to home page


** 

Hi List, 

 

When I am trying to login to webclient (Through midtier),  I am getting
following error, 

 

Can any one tell me what could be the reason behind this error, 

 

while trying to process your request: 

 

ARERR [9295] 
Incorrect login parameters. Web page, user, and/or server name(s) must
be provided

Return to home page
  

 

ARS6.3

Midter  6.3

 

Regards,

RK

 


Important notice:This e-mail and any attachment thereto contains
corporate proprietary information. If you have received it by mistake,
please notify us immediately by reply e-mail and delete this e-mail and
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Answers Are" html___ 


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Return to home page

[sanapala, Rajinikanth IN BOM SISL]

Hi List, 

 

When I am trying to login to webclient (Through midtier),  I am getting
following error, 

 

Can any one tell me what could be the reason behind this error, 

 

while trying to process your request: 

 

ARERR [9295] 
Incorrect login parameters. Web page, user, and/or server name(s) must
be provided

Return to home page
  

 

ARS6.3

Midter  6.3

 

Regards,

RK

 



 
 
Important notice:This e-mail and any attachment thereto contains corporate 
proprietary information. If you have received it by mistake, please notify us 
immediately by reply e-mail and delete this e-mail and its attachments from 
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Re: Password Checking Problem

[ITSM Support]

HI Manjunath,

The Run Process ,  @@:Application-Confirm-Password 102 , sets a 
character field(say "Password")

to 1-if password is right & to 0-if password is not valid.
In the same active link, add GO TO action (after Set field action) with 
Execution Order higher than current active link.(say Exe.Order=1)


Create an active link ---

*Execution Order* -- 1
*Execution On Cond.*--Submit or a desired one.
*Run If*--"Password" = $NULL$
*If actions*--Message(customize the mesage as "password not valid").

Hope this helps...

Regards,
  *
Mahendra.

Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com

*manjunath badiger wrote:

**
Hi,

I am using @@:Application-Confirm-Password  inorder to check
whether user's password is right.
When the password is not correct, it pops-up the following error
message:


"ARERR [4549] Confirming password is not valid for the current user
Set fields active link running a process failed (ARERR 1603)"


Althought i am trying to store this result in a result field. Now how
do i
prevent this pop-up...
My intent here is to avoid this pop-up and provide a customised error
mesg.

I am using remedy ARS 6.3 it works good for remedy 7.0

Please do let me know
 
"
 
Thanks

Manjunath


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Re: Question: SYS:Notification Messages

[Murtuza B]

Hi listers,

Since I received a lot of requests for this doc, and I don't remember
where I downloaded it from.
I have now uploaded it to the file section of the arslist google group.
Hope the link works:

http://arslist.googlegroups.com/web/ITSPAddFieldsNotification-%20Instruc
tion.doc?gda=9rKDQ1sAAADFu5jxfWK9_k356Pm6oCrJkWyi4oT2vO8DvIWFIZnBfWG1qiJ
7UbTIup-M2XPURDT4FqwpO2kFHwLctm_VQGaPFnnIj7N8pxuPT9-ELPYp1G5UXxlwKZX1etA
4z8YvGHI

Remember this is for ITSP, but should work with small tweaks for ITSM 7

Rgds,
Murtuza. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Friday, May 16, 2008 12:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands on a copy of this.
I am currently building my own, and would love to not have to do it...

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

That worked Kevin!  THANK YOU VERY MUCH!!

I was looking in the Transate Filter for Change.

Appreciate your help

If you don't mind I would love to read that document that you got from
BMC on Notifications.

Kind regards,

Ty



On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
>
> Which notification are you trying to add the Change Type field to?  I
have added it to the Approval notifications and all I had to do was add
the following set field to the filter ,
NTE:SHR:TranslateNotificationMessageAPR_135.
>
> Set zID Translation Text to REPLACE($zID Translation Text$, "#Change
Type#", $Change Type$)
>
> > Date: Tue, 13 May 2008 21:42:15 +0100> From:
[EMAIL PROTECTED]> Subject: Re: Question: SYS:Notification
Messages> To: arslist@ARSLIST.ORG> > Hhmm... If I were sure that there
was a value in that change record for> Change Type, the only next step I
would take would be to log it and> ensure that the Z field is getting
set as the filter indicates.> > Other than that, I don't have any more
rabbits up my sleeve - sorry.> > -Original Message-> From:
Action Request System discussion list(ARSList)>
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13,
2008 3:13 PM> To: arslist@ARSLIST.ORG> Subject: Re: Question:
SYS:Notification Messages> > Thanks Lisa - I found the one for Change>
"NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a>
translation for #Change Type#, but it is not working.> > Any other
suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:> > I've found that there are
additional filters that translate the> > #fieldname# from the SYS:form
into the $fieldname$ variables that> we're> > use to seeing.> >> > For
example, take a look at this filter:> >
NTE:SHR:TranslateNotificationMessageINC1_100> >> > It very well could be
the one that you need to modify for your change.> >> > Hope that helps,>
> LisaD> >> > -Original Message-> > From: Action Request System
discussion list(ARSList)> > [mailto
>

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Re: BMC interview-help please

[Rick Cook]

I would suggest that you know AR System inside and out - well enough to
teach it from memory.

 

Rick

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, May 15, 2008 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC interview-help please

 

** 

I would have to ask, do you know BMC ITSM 7 and ITIL?


hbr

On Thu, May 15, 2008 at 7:14 PM, rey4u <[EMAIL PROTECTED]> wrote:

what is the interview process at BMC?
Have interview next week for technical architect position..
can anyone help me with interview procedures,remedy itsm faq's,questions..
--
View this message in context:
http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED] 
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: Import into HPD:HelpDesk ARS 6.3

[Susan Palmer]

I have an older version of HD but one example of a filter name is
SHRH:SHR-SubmitConsolidated.  You find one under SHRT:  and SHRTC:You'll
find the fields on the consolidated form that are created when a new record
is first created.  I think you might be able to check Merge on the filters
and the records you import should then create the consolidated records.
You'd have to test that.  The SHR:Consolidated form is the key to many
things.

Susan

On Tue, May 13, 2008 at 1:44 PM, Heinzel, Jamie <[EMAIL PROTECTED]> wrote:

> **
>
> Thanks for all your help and guidance on this, I'll try what you said and
> see how it goes.
>
>
>
> Jamie
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Scott Parrish
> *Sent:* Tuesday, May 13, 2008 1:49 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Import into HPD:HelpDesk ARS 6.3
>
>
>
> Jamie,
>
> Without knowing all of the ins and outs of your environment and exactly
> what you are trying to do it's hard to say what the best route may be, but
> if it were me, I would probably create a Display Only staging form with just
> the fields that are being imported. I would have workflow that executes On
> Merge to push the data from the staging form into the HPD:HelpDesk form (as
> this will cause a submit and all workflow that executes on submit will
> execute). There's many ways to skin this cat, this is just one of them.
>
>
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie
> *Sent:* Tuesday, May 13, 2008 1:40 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Import into HPD:HelpDesk ARS 6.3
>
>
>
> No this is going to be an ongoing process. I'm still trying to figure out
> the best way to do it, so all options are on the table. I think it's obvious
> from my posts that I'm fairly new to Remedy. This is part of a larger
> automation project that I'm working on and scripted creation of Remedy
> profiles and tickets are part of it.
>
>
>
> Jamie
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Scott Parrish
> *Sent:* Tuesday, May 13, 2008 1:32 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Import into HPD:HelpDesk ARS 6.3
>
>
>
> To Rick's point: The issue you are running into, I believe, is that none of
> the filter workflow associated with generating a help desk ticket executes
> on merge, therefore, the SHR:ConsolidatedList form isn't going to be
> populated. If this is going to be an ongoing process you will need to modify
> some of the out-of-the-box filter workflow. If it's a one-time thing you
> could, conceivable, find a way to trigger the push OR export what you have
> imported and import that export into the SHR:ConsolidatedList.
>
>
>
>
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, May 13, 2008 1:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Import into HPD:HelpDesk ARS 6.3
>
>
>
> ** The support console is sourced in the SHR:ConsolidatedList form.  You
> will need to look at the workflow that pushes to there when a Help Desk
> record is created, and ensure that workflow fires when you import your
> tickets.
>
> Rick
>
> On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie <[EMAIL PROTECTED]>
> wrote:
>
> **
>
> I'm looking for some assistance in importing from a csv into HPD:HelpDesk
> to create tickets as part of a batch process when a new user is set up. I
> have the import working, but it doesn't seem that the tickets are showing up
> in Remedy User. They show up if I do a search for open tickets, but they
> aren't showing up in the support console for some reason.
>
>
>
> I can provide any additional information that is needed to help out.
>
>
>
> If someone has done this before or if someone can point me in the right
> direction it would be great.
>
>
>
> Thanks in advance,
>
>
>
> Jamie
>  --
>
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>
> If you are not the intended recipient, you are hereby notified that any
> disclosure, copying, distribution, or action taken in reliance on the
> contents of these documents is strictly prohibited by federal law. If you
> have received this information in error, please n

Re: How to open an attachment in a child form record from a tablefield on the parent record?

[Susan Palmer]

I had tried that, but just did it again just to make sure.  Made no
difference.  And when you reopen the AL it replaced the field ID with the
field name.

I'm on a different PC right now and it reacts the same as my office PC.  I
cleared the cache on my office PC serveral times today also.  Trying to
think of everything possible that might affect an AL.

On Thu, May 15, 2008 at 8:40 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** Try making the second action on ST:SI-OnDblClickOpenEntranceVideo01
> PERFORM-ACTION-OPEN-ATTACHMENT  $90010$
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Susan Palmer
> *Sent:* Thursday, May 15, 2008 6:45 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to open an attachment in a child form record from a
> tablefield on the parent record?
>
> **
>  Thanks to all you guys!
>
> Haven't quite got it right yet.  I already have an attachment pool on the
> Site form.  Not sure what everyone means by 'display only' attachment
> field.  I could not find a way to do that.
>
> Table drill down is disabled on the tablefield that display the child form
> entries and an AL successfully sets the right file in an attachment field
> I've designated on the Site form.
>
> I cannot get the attachment to open.  I have a
> PERFORM-ACTION-OPEN-ATTACHMENT  $DisplayOnly$ action in the 2nd active
> link.  I've tried numerous run ifs.
>
> I even added a field so I could use a setfield action to trigger the AL.
>
> The attachment does open on the Site form if I double click on it.
>
> I've tried every combination of everything I can think of.   What am I
> missing.  I've pasted a log below.
>
> Thanks,
> Susan
>
>
>  /* Thu May 15 2008 19:40:53 */
>
>  Workflow Trace Log -- ON
>
>  /* Thu May 15 2008 19:40:58 */
>
>  Start active link processing -- Operation - On Return
>
>  For Schema - ST:SiteInformation
>
>  Linked to field - Entrance Videos (78001)
>
>  On screen type - SET
>
>  Checking ST:SI-OnDblClickOpenEntranceVideo01 (1)
>
>  -> Passed qualification -- perform if actions
>
>   0: Set Fields
>
>
>
>
>   > /* Thu May 15 2008 19:41:22.2880 */+GLEARGetListEntry -- schema
> ST:EntranceVideos from Remedy User (protocol 12) at IP address 10.0.7.197
>
>
>   > /* Thu May 15 2008 19:41:22.3030 */+GE ARGetEntry -- schema
> ST:EntranceVideos entryId 001 from Remedy User (protocol 12) at
> IP address 10.0.7.197
>
>
>   > /* Thu May 15 2008 19:41:22.3190 */+GEBARGetEntryBLOB -- schema
> ST:EntranceVideos entryId 001 fieldId 536880912 from Remedy User
> (protocol 12) at IP address 10.0.7.197
>
>  DisplayOnly (90010) =
> C:\DOCUME~1\PalmerS\LOCALS~1\Temp\Farm market 010.jpg
>
>   1: Set Fields
>
>
>
>  Video set on Site (536870923) = 0
>
>   2: Commit Changes
>
>  /* Thu May 15 2008 19:40:58 */
>
>  --1-- Start active link processing -- Operation - On Modify
>
>  For Schema - ST:SiteInformation
>
>  On screen type - SET
>
>  Checking ST:SI-SetAssignedToGroupValuesModify (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Set Fields
>
>
>
>
>  > /* Thu May 15 2008 19:41:22.8970 */+GLE
> ARGetListEntry -- schema User from Remedy User (protocol 12) at IP address
> 10.0.7.197
>
>
>   > /* Thu May 15 2008 19:41:22.9130 */+GE ARGetEntry -- schema User
> entryId 001 from Remedy User (protocol 12) at IP address
> 10.0.7.197
>
>  Assigned To Group (112) = 482; 481; 480; 1; 1503; 1504;
> 1500; 1513; 1502; 1508; 1501; 1550; 1551; 1130; 1505; 1506; 1601;
>
>  Checking ST:SI-SetForecastingUpdatedBy (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-SetTotalNumberOfEntrances (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-SetUserIDUpdatedBy (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-ShowESPindicator (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-ShowPilotOnSiteChangeTaskHelpTicket (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-ShowSRTIIndexOnSiteChangeTaskHelpTicket (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-UpdateSRTISampleIsYesOnOpenChgTaskHT (0)
>
>  -> Failed qualification
>
>  Checking ST:SI-UpdateSRTISampleIsNoOnOpenChgTaskHT (1)
>
>  -> Failed qualification
>
>  Checking ST:SI-RequireDeleteReason03 (3)
>
>  -> Failed qualification
>
>  Checking ST:SI-RequireDeleteReason05 (5)
>
>  -> Failed qualification
>
>  /* Thu May 15 2008 19:40:59 */
>
>  --1-- Stop active link processing - On Modify
>
>
>   > /* Thu May 15 2008 19:41:24.9130 */+SE ARSetEntry -- schema
> ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP
> address 10.0.7.197
>
>
>   > /* Thu May 15 2008 19:41:24.9440 */+GE ARGetEntry -- schema
> ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP
> address 10.0

Re: Import into HPD:HelpDesk ARS 6.3

[Heinzel, Jamie]

Does this work in ARS 6.x or is it for 7.x only? 

Also I see in 7.x there is a form called HPD:IncidentInterface_Create
that will do what I am looking for. Is there an equivalent on 6.x or is
it possible to modify it and use it on 6.x?

Thanks again,

Jamie

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday, May 14, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Import into HPD:HelpDesk ARS 6.3

 

** 

If you can use web-services, you can also use the standard OOB Web
Service: HelpDesk_Submit_Service, else you must create a queueing form
and do the push into incident as previously suggested...

HTH

Robert



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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[LJ Longwing]

Try making the second action on ST:SI-OnDblClickOpenEntranceVideo01
PERFORM-ACTION-OPEN-ATTACHMENT  $90010$

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, May 15, 2008 6:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to open an attachment in a child form record from a
tablefield on the parent record?


** 
Thanks to all you guys!
 
Haven't quite got it right yet.  I already have an attachment pool on the
Site form.  Not sure what everyone means by 'display only' attachment field.
I could not find a way to do that.
 
Table drill down is disabled on the tablefield that display the child form
entries and an AL successfully sets the right file in an attachment field
I've designated on the Site form.
 
I cannot get the attachment to open.  I have a
PERFORM-ACTION-OPEN-ATTACHMENT  $DisplayOnly$ action in the 2nd active link.
I've tried numerous run ifs.  
 
I even added a field so I could use a setfield action to trigger the AL.  
 
The attachment does open on the Site form if I double click on it.  
 
I've tried every combination of everything I can think of.   What am I
missing.  I've pasted a log below.
 
Thanks,
Susan
 

 /* Thu May 15 2008 19:40:53 */

 Workflow Trace Log -- ON

 /* Thu May 15 2008 19:40:58 */

 Start active link processing -- Operation - On Return

 For Schema - ST:SiteInformation

 Linked to field - Entrance Videos (78001)

 On screen type - SET

 Checking ST:SI-OnDblClickOpenEntranceVideo01 (1)

 -> Passed qualification -- perform if actions

  0: Set Fields

 

   
  /* Thu May 15 2008 19:41:22.2880 */+GLEARGetListEntry -- schema
ST:EntranceVideos from Remedy User (protocol 12) at IP address 10.0.7.197

   
  /* Thu May 15 2008 19:41:22.3030 */+GE ARGetEntry -- schema
ST:EntranceVideos entryId 001 from Remedy User (protocol 12) at
IP address 10.0.7.197

   
  /* Thu May 15 2008 19:41:22.3190 */+GEBARGetEntryBLOB -- schema
ST:EntranceVideos entryId 001 fieldId 536880912 from Remedy User
(protocol 12) at IP address 10.0.7.197

 DisplayOnly (90010) =
C:\DOCUME~1\PalmerS\LOCALS~1\Temp\Farm market 010.jpg

  1: Set Fields

 

 Video set on Site (536870923) = 0

  2: Commit Changes

 /* Thu May 15 2008 19:40:58 */

 --1-- Start active link processing -- Operation - On Modify

 For Schema - ST:SiteInformation

 On screen type - SET

 Checking ST:SI-SetAssignedToGroupValuesModify (0)

 -> Passed qualification -- perform if actions

  0: Set Fields

 

   
  /* Thu May 15 2008 19:41:22.8970 */+GLEARGetListEntry -- schema User
from Remedy User (protocol 12) at IP address 10.0.7.197

   
  /* Thu May 15 2008 19:41:22.9130 */+GE ARGetEntry -- schema User
entryId 001 from Remedy User (protocol 12) at IP address
10.0.7.197

 Assigned To Group (112) = 482; 481; 480; 1; 1503; 1504;
1500; 1513; 1502; 1508; 1501; 1550; 1551; 1130; 1505; 1506; 1601;

 Checking ST:SI-SetForecastingUpdatedBy (0)

 -> Failed qualification

 Checking ST:SI-SetTotalNumberOfEntrances (0)

 -> Failed qualification

 Checking ST:SI-SetUserIDUpdatedBy (0)

 -> Failed qualification

 Checking ST:SI-ShowESPindicator (0)

 -> Failed qualification

 Checking ST:SI-ShowPilotOnSiteChangeTaskHelpTicket (0)

 -> Failed qualification

 Checking ST:SI-ShowSRTIIndexOnSiteChangeTaskHelpTicket (0)

 -> Failed qualification

 Checking ST:SI-UpdateSRTISampleIsYesOnOpenChgTaskHT (0)

 -> Failed qualification

 Checking ST:SI-UpdateSRTISampleIsNoOnOpenChgTaskHT (1)

 -> Failed qualification

 Checking ST:SI-RequireDeleteReason03 (3)

 -> Failed qualification

 Checking ST:SI-RequireDeleteReason05 (5)

 -> Failed qualification

 /* Thu May 15 2008 19:40:59 */

 --1-- Stop active link processing - On Modify

   
  /* Thu May 15 2008 19:41:24.9130 */+SE ARSetEntry -- schema
ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP
address 10.0.7.197

   
  /* Thu May 15 2008 19:41:24.9440 */+GE ARGetEntry -- schema
ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP
address 10.0.7.197

 Checking ST:SI-OnDblClickOpenEntranceVideo02 (2)

 -> Passed qualification -- perform if actions

  0: Run Process

 PERFORM-ACTION-OPEN-ATTACHMENT  $90010$

 Checking ST:SI-OnDblClickOpenEntranceVideo03 (3)

 -> Passed qualification -- perform if actions

  0: Set Fields

 

 Video set on Site (536870923) = 1

 /* Thu May 15 2008 19:41:01 */

 Stop active link processing - On Return



On Thu, May 15, 2008 at 2:07 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:


** 
Really quite simple once you think about ityou already have the
attachment form with its attachment pool and field, you already have the
table field on your main form showing you all of the records, that's 90% of
the way.  N

Re: Automated server logging control

[LJ Longwing]

I just forwarded you a copy of that email.  That's basically what my little
form does...it calculates the value needed for the check boxes that are
checked, and then updates the proper record with that value..

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 15, 2008 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Automated server logging control


** LJ, I found the post from Feb. 2006, though the attachment wasn't saved
(apparently) to the archives.

Fred, I think I can see how pushing data to that record would fully automate
the task of turning on a SQL log.  It's a bitmasked value, so just pushing
the right value to the record would turn on the appropriate logs.  I'll give
that a try.

Thanks to you both!

Rick


On Thu, May 15, 2008 at 1:23 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:


** 
I wrote a remedy app a few years ago that I posted to the list that created
a form that allowed you to turn on/off any of the logs...it was a form
intended to have 1 record in it that you just updated check boxes to checked
or not (very similar to the admin tool) that you could use push actions to
update the record...it worked quite well...I developed it on either 6.0 or
6.3, I can't remember which...if you can't find it in the archives let me
know and I'll send you a copy.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 15, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Automated server logging control


** Does anyone know of a way to automate the turning on/off of server logs?
I looked at using the new Server Event calls, but the
AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active
Link, and it isn't intended (or probably even enabled) to deal with server
settings, even though the event can be logged as such. 


It would be more doable on 7.x, I think, but I still can't quite noodle out
a way to make it happen there, either.

Rick

ARS 6.3/Oracle 10i/RHEL 3

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Re: Roles and Dynamic Groups

[LJ Longwing]

Well...other dynamic groups such as 'Assignee Group' and 'Public' are
available in Deployable Apps without the need to give them roles.  So I must
assume that you don't need to give ones you create yourself roles either...I
had never even really thought about that before...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 15, 2008 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Roles and Dynamic Groups


** 

Okay, this is my last question today, I promise. This is kind of a wrap-up
of some of the questions I've posted lately.

 

How do you create the role for a dynamic group when using deployable
applications?

 

I tried by creating the role like normal. I kept the same name for the role
and the group, they are both Purchaser. To the roll, I gave the negative
group id, 60003 was the group id, so I gave the role -60003.

 

The problem I had was that whenever I went into an object to add
permissions, both the role and the group showed up. Basically, Purchaser
showed up twice. None of my other roles do this, only the roles for dynamic
groups.


So, I deleted the roles thinking maybe you don't need roles for dynamic
groups, even though what little I can get out of the documentation says you
do, even though it always talks about regular and computed groups when
creating roles. Now, any time I add a dynamic group permission to an object,
everyone in the world gets access to the object, not just the person in the
Purchaser field. So, basically, once I deleted the role for Purchaser, and
put just the group for Purchaser on the field, then remedy started giving
everyone access.

 

I can kind of see why it would do this, but my main question is why does
Purchaser show up twice in my group list on my permissions tab for an object
if I have a role created for it?


I'm sure this is an elementary question, but I've never needed to use both a
dynamic group and a deployable application.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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Re: BMC interview-help please

[Howard Richter]

I would have to ask, do you know BMC ITSM 7 and ITIL?

hbr
On Thu, May 15, 2008 at 7:14 PM, rey4u <[EMAIL PROTECTED]> wrote:

> what is the interview process at BMC?
> Have interview next week for technical architect position..
> can anyone help me with interview procedures,remedy itsm faq's,questions..
> --
> View this message in context:
> http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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-- 
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Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[Susan Palmer]

Thanks to all you guys!

Haven't quite got it right yet.  I already have an attachment pool on the
Site form.  Not sure what everyone means by 'display only' attachment
field.  I could not find a way to do that.

Table drill down is disabled on the tablefield that display the child form
entries and an AL successfully sets the right file in an attachment field
I've designated on the Site form.

I cannot get the attachment to open.  I have a
PERFORM-ACTION-OPEN-ATTACHMENT  $DisplayOnly$ action in the 2nd active
link.  I've tried numerous run ifs.

I even added a field so I could use a setfield action to trigger the AL.

The attachment does open on the Site form if I double click on it.

I've tried every combination of everything I can think of.   What am I
missing.  I've pasted a log below.

Thanks,
Susan


 /* Thu May 15 2008 19:40:53 */

 Workflow Trace Log -- ON

 /* Thu May 15 2008 19:40:58 */

 Start active link processing -- Operation - On Return

 For Schema - ST:SiteInformation

 Linked to field - Entrance Videos (78001)

 On screen type - SET

 Checking ST:SI-OnDblClickOpenEntranceVideo01 (1)

 -> Passed qualification -- perform if actions

  0: Set Fields



   
 
/* Thu May 15 2008 19:41:22.2880 */+GLEARGetListEntry -- schema
ST:EntranceVideos from Remedy User (protocol 12) at IP address 10.0.7.197

   
 
/* Thu May 15 2008 19:41:22.3030 */+GE ARGetEntry -- schema
ST:EntranceVideos entryId 001 from Remedy User (protocol 12) at
IP address 10.0.7.197

   
 
/* Thu May 15 2008 19:41:22.3190 */+GEBARGetEntryBLOB -- schema
ST:EntranceVideos entryId 001 fieldId 536880912 from Remedy User
(protocol 12) at IP address 10.0.7.197

 DisplayOnly (90010) =
C:\DOCUME~1\PalmerS\LOCALS~1\Temp\Farm market 010.jpg

  1: Set Fields



 Video set on Site (536870923) = 0

  2: Commit Changes

 /* Thu May 15 2008 19:40:58 */

 --1-- Start active link processing -- Operation - On Modify

 For Schema - ST:SiteInformation

 On screen type - SET

 Checking ST:SI-SetAssignedToGroupValuesModify (0)

 -> Passed qualification -- perform if actions

  0: Set Fields



   
 
/* Thu May 15 2008 19:41:22.8970 */+GLEARGetListEntry -- schema User
from Remedy User (protocol 12) at IP address 10.0.7.197

   
 
/* Thu May 15 2008 19:41:22.9130 */+GE ARGetEntry -- schema User entryId
001 from Remedy User (protocol 12) at IP address 10.0.7.197

 Assigned To Group (112) = 482; 481; 480; 1; 1503; 1504;
1500; 1513; 1502; 1508; 1501; 1550; 1551; 1130; 1505; 1506; 1601;

 Checking ST:SI-SetForecastingUpdatedBy (0)

 -> Failed qualification

 Checking ST:SI-SetTotalNumberOfEntrances (0)

 -> Failed qualification

 Checking ST:SI-SetUserIDUpdatedBy (0)

 -> Failed qualification

 Checking ST:SI-ShowESPindicator (0)

 -> Failed qualification

 Checking ST:SI-ShowPilotOnSiteChangeTaskHelpTicket (0)

 -> Failed qualification

 Checking ST:SI-ShowSRTIIndexOnSiteChangeTaskHelpTicket (0)

 -> Failed qualification

 Checking ST:SI-UpdateSRTISampleIsYesOnOpenChgTaskHT (0)

 -> Failed qualification

 Checking ST:SI-UpdateSRTISampleIsNoOnOpenChgTaskHT (1)

 -> Failed qualification

 Checking ST:SI-RequireDeleteReason03 (3)

 -> Failed qualification

 Checking ST:SI-RequireDeleteReason05 (5)

 -> Failed qualification

 /* Thu May 15 2008 19:40:59 */

 --1-- Stop active link processing - On Modify

   
 
/* Thu May 15 2008 19:41:24.9130 */+SE ARSetEntry -- schema
ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP
address 10.0.7.197

   
 
/* Thu May 15 2008 19:41:24.9440 */+GE ARGetEntry -- schema
ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP
address 10.0.7.197

 Checking ST:SI-OnDblClickOpenEntranceVideo02 (2)

 -> Passed qualification -- perform if actions

  0: Run Process

 PERFORM-ACTION-OPEN-ATTACHMENT  $90010$

 Checking ST:SI-OnDblClickOpenEntranceVideo03 (3)

 -> Passed qualification -- perform if actions

  0: Set Fields



 Video set on Site (536870923) = 1

 /* Thu May 15 2008 19:41:01 */

 Stop active link processing - On Return


On Thu, May 15, 2008 at 2:07 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** Really quite simple once you think about ityou already have the
> attachment form with its attachment pool and field, you already have the
> table field on your main form showing you all of the records, that's 90% of
> the way.  Now you need an attachment pool on your main form, and a display
> only attachment field.  Disable table drill down on the table field, create
> an AL that fires on dbl click of the table row that does a setfield from the
> attachment form to your main form into the display only attachment field.
> Then have a second AL that fires on dbl click that opens the attachment from
> the main form.  This will give 

Re: AD and CTM:People

[Kathy Morris]

Hi,
 
When the AR Escalation tries to update the record - there is an error that  
says the Login ID can only be deleted by members of the Contact Organization  
Admin or Contact Support Admin group - which is preventing this from modifying  
the record to LOWERCASE.  AR Escalator is Admin.  Did you  experience this 
error - perhaps this can be fixed by changing the permission on  the login 
field?.  
 
 
In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time,  
[EMAIL PROTECTED] writes:

**   
 
That  is the way I did it, including defaulting some NULL fields that Remedy  
requires.  I have an escalation that pulls the AD data (via a vendor  form) 
into a staging table, which then uses filters to do validations and  
auto-population of some data, then if it passes all the validations, passes it  
into the 
CTM:People form and all the related forms that need populated.   It sounds 
like you already have that, but need to use a LOWER() function in  your Push 
Fields that passes the Remedy Login Name  field. 
Something  else that will be useful for you is to set up another filter to 
find users to  automatically disable too.  In my filter to do that, I  have: 
((  'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR (  
'userAccountControl' = 65538) OR ( 'userAccountControl' =  66050)) 
The  userAccountControl field are set to those values when a person is  
de-activated, so you can create a filter to set them to “Obsolete” in  
CTM:People 
as well as set Support Staff? To No and remove all their  permissions.  This 
helps quite a bit in keeping license costs down  because you’re not wasting 
licenses by maintaining them for people that are no  longer with the company. 
Shawn  Pierson 
 
From: Action Request  System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of  Kathy Morris
Sent: Wednesday, May 14, 2008 11:37  AM
To: arslist@ARSLIST.ORG
Subject: AD and  CTM:People
**  
 
Hi,
 

 

 
AR  System: 7.0.1
 
Thru  workflow, data is passed from Active Directory into Remedy vendor  
tables then thru escalations into Remedy CTM:People. We have users  that 
sometimes 
enter the field values in upper/lower case. Whenever they  enter 
uppercase/lower case or leave certain fields BLANK, the record does  not get 
into the 
CTM:People form.  I would like to build workflow that  changes the case to 
LOWERCASE and does error-checking on records that come  from AD that don't make 
it 
into the CTM:People form.  Am I approaching  this correctly, or is there a 
better way?



  

 
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Re: BMC interview-help please

[john rosquist]

Knowing the answer to your previous question would really go a long way.


- Original Message 
From: rey4u <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, May 15, 2008 7:14:36 PM
Subject: BMC interview-help please

what is the interview process at BMC?
Have interview next week for technical architect position..
can anyone help me with interview procedures,remedy itsm faq's,questions..
-- 
View this message in context: 
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Re: Cmdb-new class,new attributes

[john rosquist]

BMC has a white paper on this.
Yes, you can extend the class.  Create a new namespace to put the new fields in 
and give them UNIQUE names.  As long as the names do not come into conflict 
with a BMC field name all will be well.  Storage in the new namespace will 
protect it from most things that an upgrade will do to it.
IMO, removing BMC_ prefix will seriously break the ENTIRE cmdb, but it can be 
done. Instead of renameing the form consider changing the display name to be 
computersystem. This would give you the same effect, but a minimum of impact
You can join the CS to the app forms assuming there is a good key.  Be sure not 
to prefix it with BMC_ and it should survive an upgrade unless one to the two 
end forms are dropped for some reason.

John Rosquist

- Original Message 
From: rey4u <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, May 15, 2008 7:07:06 PM
Subject: Cmdb-new class,new attributes

hi,

Can i create new attributes to bmc:Computersystem form?Will it be deleted
during new cmdb upgrade or arserver upgrade?

Can i modify BMC_Computersystem to computersystem?what could be the effects?

How about creating new join form between bmc_computersystem and
bmc_application,so that both the attributes will be in same form?will this
will be deleted during upgrade??

please help
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BMC interview-help please

[rey4u]

what is the interview process at BMC?
Have interview next week for technical architect position..
can anyone help me with interview procedures,remedy itsm faq's,questions..
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Cmdb-new class,new attributes

[rey4u]

hi,

Can i create new attributes to bmc:Computersystem form?Will it be deleted
during new cmdb upgrade or arserver upgrade?

Can i modify BMC_Computersystem to computersystem?what could be the effects?

How about creating new join form between bmc_computersystem and
bmc_application,so that both the attributes will be in same?will this will
be deleted during upgrade??

please help
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Re: Workflow to audit every field on a form

[Chintan Shah]

Thanks for your help,  Shyam.

I will dig it up in the archives.

Regards,
Chintan

Shyam Attavar <[EMAIL PROTECTED]> wrote: Are you talking about a data driven 
way of auditing field values? If so, 
there was a post a while back - someone had sent some description and code 
where one could define the fields to be audited in a configuration form as 
data and the workflow would dynamically audit the fields if the fields had 
changed. Look at the archives and you should be able to find it. If not, let 
me know and I can dig it up for you
Cheers,
--
Shyam

- Original Message - 
From: "Chintan Shah" 
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Thursday, May 15, 2008 2:25 PM
Subject: Workflow to audit every field on a form


> Hi all,
>
> I was wondering if there is a better way to track who changed what field 
> at what time and then push it to an audit trail form.
>
> I am too lazy to write individual workflow checking for TR values for 
> every field.
>
> Thanks
> Chintan.
>
>
> 

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SLAConfig1717051508.bak ?

[Welton Bryant]

Hello,
 
One of my coworkers was checking our remedy sever and found 200,000
files named like this one: SLAConfig1717051508.bak.  They seem to be
generating every second on the server on the C drive. Can anyone help me
out and tell me where i can turn this logging off. Thanks
 
 
 
 
Welton Bryant MCSE,MCP  
Sr. Business Applications Analyst   
CareTech Solutions Inc. 
248-823-0341 Office 
313-408-5188 Cell   
800-428-4781 Pager  
[EMAIL PROTECTED]   
www.caretechsolutions.com    
 

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Re: Workflow to audit every field on a form

[Shyam Attavar]

Are you talking about a data driven way of auditing field values? If so, 
there was a post a while back - someone had sent some description and code 
where one could define the fields to be audited in a configuration form as 
data and the workflow would dynamically audit the fields if the fields had 
changed. Look at the archives and you should be able to find it. If not, let 
me know and I can dig it up for you

Cheers,
--
Shyam

- Original Message - 
From: "Chintan Shah" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Thursday, May 15, 2008 2:25 PM
Subject: Workflow to audit every field on a form



Hi all,

I was wondering if there is a better way to track who changed what field 
at what time and then push it to an audit trail form.


I am too lazy to write individual workflow checking for TR values for 
every field.


Thanks
Chintan.





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Re: Workflow to audit every field on a form

[Chintan Shah]

Oops!! sorry about that.

I am on ARS 6.03 Patch 22.

Thanks
Chintan.

"[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: What is your version of the AR 
System?

Scott Parrish

Original Message:
-
From: Chintan Shah [EMAIL PROTECTED]
Date: Thu, 15 May 2008 14:25:11 -0700
To: arslist@ARSLIST.ORG
Subject: Workflow to audit every field on a form


Hi all,

I was wondering if there is a better way to track who changed what field at
what time and then push it to an audit trail form.

I am too lazy to write individual workflow checking for TR values for every
field.

Thanks
Chintan.





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myhosting.com - Premium Microsoft® Windows® and Linux web and application
hosting - http://link.myhosting.com/myhosting

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Re: Workflow to audit every field on a form

[[EMAIL PROTECTED]]

What is your version of the AR System?

Scott Parrish

Original Message:
-
From: Chintan Shah [EMAIL PROTECTED]
Date: Thu, 15 May 2008 14:25:11 -0700
To: arslist@ARSLIST.ORG
Subject: Workflow to audit every field on a form


Hi all,

I was wondering if there is a better way to track who changed what field at
what time and then push it to an audit trail form.

I am too lazy to write individual workflow checking for TR values for every
field.

Thanks
Chintan.





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Workflow to audit every field on a form

[Chintan Shah]

Hi all,

I was wondering if there is a better way to track who changed what field at 
what time and then push it to an audit trail form.

I am too lazy to write individual workflow checking for TR values for every 
field.

Thanks
Chintan.




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Re: Automated server logging control

[Rick Cook]

LJ, I found the post from Feb. 2006, though the attachment wasn't saved
(apparently) to the archives.

Fred, I think I can see how pushing data to that record would fully automate
the task of turning on a SQL log.  It's a bitmasked value, so just pushing
the right value to the record would turn on the appropriate logs.  I'll give
that a try.

Thanks to you both!

Rick

On Thu, May 15, 2008 at 1:23 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** I wrote a remedy app a few years ago that I posted to the list that
> created a form that allowed you to turn on/off any of the logs...it was a
> form intended to have 1 record in it that you just updated check boxes to
> checked or not (very similar to the admin tool) that you could use push
> actions to update the record...it worked quite well...I developed it on
> either 6.0 or 6.3, I can't remember which...if you can't find it in the
> archives let me know and I'll send you a copy.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 15, 2008 2:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Automated server logging control
>
> ** Does anyone know of a way to automate the turning on/off of server
> logs?  I looked at using the new Server Event calls, but the
> AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active
> Link, and it isn't intended (or probably even enabled) to deal with server
> settings, even though the event can be logged as such.
>
> It would be more doable on 7.x, I think, but I still can't quite noodle out
> a way to make it happen there, either.
>
> Rick
>
> ARS 6.3/Oracle 10i/RHEL 3
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Re: Automated server logging control

[Grooms, Frederick W]

Just do a Push to the "Configuration ARDBC" form (as long as you have
the ardbcconf plugin loaded).  This form allows access to the ar.conf
file thru the User Tool.
 
The record where Name = "Debug-mode" is the log level.  I believe a
change to data on the form automatically forces the server to re-read
the conf file.
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 15, 2008 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Automated server logging control


Does anyone know of a way to automate the turning on/off of server logs?
I looked at using the new Server Event calls, but the
AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an
Active Link, and it isn't intended (or probably even enabled) to deal
with server settings, even though the event can be logged as such.

It would be more doable on 7.x, I think, but I still can't quite noodle
out a way to make it happen there, either.

Rick

ARS 6.3/Oracle 10i/RHEL 3
 

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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[Thad K Esser]

Bug or not, it was a pain in the keister until I figured it out.

:-)

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



LJ Longwing <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/15/2008 01:17 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: How to open an attachment in a child form record from a tablefield on 
the parent record?






** 
That's a bug?  I always thought that was 'by design'...I considered the 
Tab to be a 'container' for the fields...if you don't have access to get 
into the container, you can't get to the things in it...even if you have 
permission to them...:)

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, May 15, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to open an attachment in a child form record from a 
tablefield on the parent record?

** 
In addition to what LJ says, I think you might want a char field on the 
child form to hold the filename of the jpg (put a filter on the child form 
to update it on submit & modify).  Then you can use the char field in the 
table field on the parent form so they can see the filename. 

Also, if you put the display only attachment pool on a hidden tab, make 
sure the user has permissions to the tab as well as the pool (or put the 
pool somewhere else).  I think this is a registered bug, but I don't have 
the number handy.  This bug was for a 6.3 server, I haven't tested on 7.x. 


Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 


LJ Longwing <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
05/15/2008 12:07 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: How to open an attachment in a child form record from a tablefield on 
the parent record?








** 
Really quite simple once you think about ityou already have the 
attachment form with its attachment pool and field, you already have the 
table field on your main form showing you all of the records, that's 90% 
of the way.  Now you need an attachment pool on your main form, and a 
display only attachment field.  Disable table drill down on the table 
field, create an AL that fires on dbl click of the table row that does a 
setfield from the attachment form to your main form into the display only 
attachment field.  Then have a second AL that fires on dbl click that 
opens the attachment from the main form.  This will give them the ability 
to open the attachments stored in your attachment form.  Let me know if 
you get stuck on anything I have said...I've implemented this a number of 
times with great success. 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, May 15, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: How to open an attachment in a child form record from a 
tablefield on the parent record?

** 
Hi everyone, 
 
We have a need to store many .jpg files that we will periodically access. 
We want to access them from our Site form but to store them on this form 
would probably not be efficient.  There will be approximately 10 .jpg 
files per Site so I thought a child form would be a better storage area. 
 
Initially my thought was to simply use a table field on the Site form 
displaying the necessary fields from the child form.  On the child form 
there would be an attachment pool.   There would be only one attachment 
per child record because other identifying information goes with each .jpg 
file.  So in the table field we'd see the attachment file, description 
name, and view name for each child record associated with that Site.  Ten 
child records, ten rows on the table field, ten .jpgs. 
 
Problem is, you cannot select the attachment field (filename) in the table 
field.  Yes, we can double click on the row and access the .jpg file 
directly on the child record but of course that is not what they would 
prefer.  They want to see the .jpg filenames, double click on them and 
whalaa they are open directly from the Site record.  I thought it sounded 
reasonable until I'm playing around with the concept right now. 
 
I've looked through the documentation for some way to display this other 
than a table field and if it's there I'm missing it.  Any suggestions on 
how I can accomplish this? 
 
ARS v7.0.1P3 (server, admin, user) 
Oracle 10g 
Windows 2003 
 
I appreciate your help and ideas.  Let me know what other information I 
could provide. 
 
Thanks, 
Susan 
 
Susan Palmer 
ShopperTrak 
200 W Monroe St 11th Floor 
Chicago, IL  60606 
312-529-5325 
[EMAIL PROTECTED] 
 
 
 
 
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***IMPORTANT NOTICE: This communicatio

Roles and Dynamic Groups

[Gary Opela (Corporate)]

Okay, this is my last question today, I promise. This is kind of a
wrap-up of some of the questions I've posted lately.

 

How do you create the role for a dynamic group when using deployable
applications?

 

I tried by creating the role like normal. I kept the same name for the
role and the group, they are both Purchaser. To the roll, I gave the
negative group id, 60003 was the group id, so I gave the role -60003.

 

The problem I had was that whenever I went into an object to add
permissions, both the role and the group showed up. Basically, Purchaser
showed up twice. None of my other roles do this, only the roles for
dynamic groups.


So, I deleted the roles thinking maybe you don't need roles for dynamic
groups, even though what little I can get out of the documentation says
you do, even though it always talks about regular and computed groups
when creating roles. Now, any time I add a dynamic group permission to
an object, everyone in the world gets access to the object, not just the
person in the Purchaser field. So, basically, once I deleted the role
for Purchaser, and put just the group for Purchaser on the field, then
remedy started giving everyone access.

 

I can kind of see why it would do this, but my main question is why does
Purchaser show up twice in my group list on my permissions tab for an
object if I have a role created for it?


I'm sure this is an elementary question, but I've never needed to use
both a dynamic group and a deployable application.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 


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Re: MidTier and Global Fields RESOLVED

[Grooms, Frederick W]

That's because IE limit's the size of the entire HTTP header to about 4k
(and cookies are part of that)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, May 15, 2008 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier and Global Fields RESOLVED


>From BMC support. "MidTier global fields are limited to about 3.5K"


On Wed, May 14, 2008 at 11:41 AM, Grooms, Frederick W
<[EMAIL PROTECTED]> wrote:


  
I believe on the Web a Global field is stored as a cookie so you
have to deal with the limitations of cookies by the browser.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 14, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: MidTier and Global Fields


I am getting the following error message on MT 7.0.1 p7 and MT
6.3p20 when a form opens: "The current global field values are too large
to be stored (ARERR 9360)"

On the form there are several global fields and they are all
size 0. I have work flow that walks a table and builds a very large
string of values and sets the end value into a global field. I have
narrowed it down to a size limitation of 1059 characters. If there are
more than that I get the error.

This does not happen on the 6.3p20 User Tool.

Frank 


 

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Re: Automated server logging control

[LJ Longwing]

I wrote a remedy app a few years ago that I posted to the list that created
a form that allowed you to turn on/off any of the logs...it was a form
intended to have 1 record in it that you just updated check boxes to checked
or not (very similar to the admin tool) that you could use push actions to
update the record...it worked quite well...I developed it on either 6.0 or
6.3, I can't remember which...if you can't find it in the archives let me
know and I'll send you a copy.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 15, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Automated server logging control


** Does anyone know of a way to automate the turning on/off of server logs?
I looked at using the new Server Event calls, but the
AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active
Link, and it isn't intended (or probably even enabled) to deal with server
settings, even though the event can be logged as such.

It would be more doable on 7.x, I think, but I still can't quite noodle out
a way to make it happen there, either.

Rick

ARS 6.3/Oracle 10i/RHEL 3
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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[Grooms, Frederick W]

If you want the table field to have the name of the attachment do the
following:
 
On your attachment form have a Character field to hold the attachment
name (i.e. Short Description).
Do a Set Fields action to set the Character field = the Attachment
field.  This will put the following formatted text into your character
field.
FileSize;CompressedSize;FileName ( i.e. 60921;4333;C:\Temp\My
Picture File Name.jpg )
 
You then have to do 2 STRSTR/SUBSTR passes ( 4 Set Field actions) on the
text to drop off the 2 file size values.  
  zTempInteger  = STRSTR ($Short Description$, ";") + 1
  Short Description  = SUBSTR ($Short Description$, $zTempInteger$)
  zTempInteger  = STRSTR ($Short Description$, ";") + 1
  Short Description  = SUBSTR ($Short Description$, $zTempInteger$)
 
Bingo, you have your file name.
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 15, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to open an attachment in a child form record from a
tablefield on the parent record?


** 
Really quite simple once you think about ityou already have the
attachment form with its attachment pool and field, you already have the
table field on your main form showing you all of the records, that's 90%
of the way.  Now you need an attachment pool on your main form, and a
display only attachment field.  Disable table drill down on the table
field, create an AL that fires on dbl click of the table row that does a
setfield from the attachment form to your main form into the display
only attachment field.  Then have a second AL that fires on dbl click
that opens the attachment from the main form.  This will give them the
ability to open the attachments stored in your attachment form.  Let me
know if you get stuck on anything I have said...I've implemented this a
number of times with great success.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, May 15, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: How to open an attachment in a child form record from a
tablefield on the parent record?


** 
Hi everyone,
 
We have a need to store many .jpg files that we will periodically
access.  We want to access them from our Site form but to store them on
this form would probably not be efficient.  There will be approximately
10 .jpg files per Site so I thought a child form would be a better
storage area.  
 
Initially my thought was to simply use a table field on the Site form
displaying the necessary fields from the child form.  On the child form
there would be an attachment pool.   There would be only one attachment
per child record because other identifying information goes with each
.jpg file.  So in the table field we'd see the attachment file,
description name, and view name for each child record associated with
that Site.  Ten child records, ten rows on the table field, ten .jpgs.
 
Problem is, you cannot select the attachment field (filename) in the
table field.  Yes, we can double click on the row and access the .jpg
file directly on the child record but of course that is not what they
would prefer.  They want to see the .jpg filenames, double click on them
and whalaa they are open directly from the Site record.  I thought it
sounded reasonable until I'm playing around with the concept right now.
 
I've looked through the documentation for some way to display this other
than a table field and if it's there I'm missing it.  Any suggestions on
how I can accomplish this?
 
ARS v7.0.1P3 (server, admin, user)
Oracle 10g
Windows 2003
 
I appreciate your help and ideas.  Let me know what other information I
could provide.
 
Thanks,
Susan
 
Susan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325
[EMAIL PROTECTED]
 
 
 
 
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html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[LJ Longwing]

That's a bug?  I always thought that was 'by design'...I considered the Tab
to be a 'container' for the fields...if you don't have access to get into
the container, you can't get to the things in it...even if you have
permission to them...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, May 15, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to open an attachment in a child form record from a
tablefield on the parent record?


** 
In addition to what LJ says, I think you might want a char field on the
child form to hold the filename of the jpg (put a filter on the child form
to update it on submit & modify).  Then you can use the char field in the
table field on the parent form so they can see the filename. 

Also, if you put the display only attachment pool on a hidden tab, make sure
the user has permissions to the tab as well as the pool (or put the pool
somewhere else).  I think this is a registered bug, but I don't have the
number handy.  This bug was for a 6.3 server, I haven't tested on 7.x. 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach




LJ Longwing <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 


05/15/2008 12:07 PM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: How to open an attachment in a child form record from a tablefield on
the parent record?






** 
Really quite simple once you think about ityou already have the
attachment form with its attachment pool and field, you already have the
table field on your main form showing you all of the records, that's 90% of
the way.  Now you need an attachment pool on your main form, and a display
only attachment field.  Disable table drill down on the table field, create
an AL that fires on dbl click of the table row that does a setfield from the
attachment form to your main form into the display only attachment field.
Then have a second AL that fires on dbl click that opens the attachment from
the main form.  This will give them the ability to open the attachments
stored in your attachment form.  Let me know if you get stuck on anything I
have said...I've implemented this a number of times with great success. 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, May 15, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: How to open an attachment in a child form record from a tablefield
on the parent record?

** 
Hi everyone, 
  
We have a need to store many .jpg files that we will periodically access.
We want to access them from our Site form but to store them on this form
would probably not be efficient.  There will be approximately 10 .jpg files
per Site so I thought a child form would be a better storage area.   
  
Initially my thought was to simply use a table field on the Site form
displaying the necessary fields from the child form.  On the child form
there would be an attachment pool.   There would be only one attachment per
child record because other identifying information goes with each .jpg file.
So in the table field we'd see the attachment file, description name, and
view name for each child record associated with that Site.  Ten child
records, ten rows on the table field, ten .jpgs. 
  
Problem is, you cannot select the attachment field (filename) in the table
field.  Yes, we can double click on the row and access the .jpg file
directly on the child record but of course that is not what they would
prefer.  They want to see the .jpg filenames, double click on them and
whalaa they are open directly from the Site record.  I thought it sounded
reasonable until I'm playing around with the concept right now. 
  
I've looked through the documentation for some way to display this other
than a table field and if it's there I'm missing it.  Any suggestions on how
I can accomplish this? 
  
ARS v7.0.1P3 (server, admin, user) 
Oracle 10g 
Windows 2003 
  
I appreciate your help and ideas.  Let me know what other information I
could provide. 
  
Thanks, 
Susan 
  
Susan Palmer 
ShopperTrak 
200 W Monroe St 11th Floor 
Chicago, IL  60606 
312-529-5325 
  [EMAIL PROTECTED] 
  
  
  
  
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Automated server logging control

[Rick Cook]

Does anyone know of a way to automate the turning on/off of server logs?  I
looked at using the new Server Event calls, but the
AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active
Link, and it isn't intended (or probably even enabled) to deal with server
settings, even though the event can be logged as such.

It would be more doable on 7.x, I think, but I still can't quite noodle out
a way to make it happen there, either.

Rick

ARS 6.3/Oracle 10i/RHEL 3

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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[Thad K Esser]

In addition to what LJ says, I think you might want a char field on the 
child form to hold the filename of the jpg (put a filter on the child form 
to update it on submit & modify).  Then you can use the char field in the 
table field on the parent form so they can see the filename.

Also, if you put the display only attachment pool on a hidden tab, make 
sure the user has permissions to the tab as well as the pool (or put the 
pool somewhere else).  I think this is a registered bug, but I don't have 
the number handy.  This bug was for a 6.3 server, I haven't tested on 7.x.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



LJ Longwing <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/15/2008 12:07 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: How to open an attachment in a child form record from a tablefield on 
the parent record?






** 
Really quite simple once you think about ityou already have the 
attachment form with its attachment pool and field, you already have the 
table field on your main form showing you all of the records, that's 90% 
of the way.  Now you need an attachment pool on your main form, and a 
display only attachment field.  Disable table drill down on the table 
field, create an AL that fires on dbl click of the table row that does a 
setfield from the attachment form to your main form into the display only 
attachment field.  Then have a second AL that fires on dbl click that 
opens the attachment from the main form.  This will give them the ability 
to open the attachments stored in your attachment form.  Let me know if 
you get stuck on anything I have said...I've implemented this a number of 
times with great success.

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, May 15, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: How to open an attachment in a child form record from a 
tablefield on the parent record?

** 
Hi everyone,
 
We have a need to store many .jpg files that we will periodically access. 
We want to access them from our Site form but to store them on this form 
would probably not be efficient.  There will be approximately 10 .jpg 
files per Site so I thought a child form would be a better storage area. 
 
Initially my thought was to simply use a table field on the Site form 
displaying the necessary fields from the child form.  On the child form 
there would be an attachment pool.   There would be only one attachment 
per child record because other identifying information goes with each .jpg 
file.  So in the table field we'd see the attachment file, description 
name, and view name for each child record associated with that Site.  Ten 
child records, ten rows on the table field, ten .jpgs.
 
Problem is, you cannot select the attachment field (filename) in the table 
field.  Yes, we can double click on the row and access the .jpg file 
directly on the child record but of course that is not what they would 
prefer.  They want to see the .jpg filenames, double click on them and 
whalaa they are open directly from the Site record.  I thought it sounded 
reasonable until I'm playing around with the concept right now.
 
I've looked through the documentation for some way to display this other 
than a table field and if it's there I'm missing it.  Any suggestions on 
how I can accomplish this?
 
ARS v7.0.1P3 (server, admin, user)
Oracle 10g
Windows 2003
 
I appreciate your help and ideas.  Let me know what other information I 
could provide.
 
Thanks,
Susan
 
Susan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325
[EMAIL PROTECTED]
 
 
 
 
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information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
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Re: Data Chunking

[Kais Albassir]

Hi Pascal,

I don't think you can set a different value for data chunking depending 
on whether you access it through the Mid-Tier or through the User Tool.


My reaction to your question would be:
- there are many, many things to look at to improve performance through 
the Mid-Tier, but maybe you've done all that already.
- do your users really need more than 100 records per chunk when using 
the application through the User Tool???


Cheers.

Kaïs

Tournier, Pascal wrote:

**

Hi,

 

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go 
to the Web access interface via Mid-tier. So currently we are using 
the User tool and the Web interface to access our forms... In order to 
tune the WEB performance I wanted to set the data chunking to 100 in 
the "View properties". But the problem is that this chunking also 
occurs for the user tool... Please not that I'm using the same view 
(the default admin view) and I haven't created any additional web 
views and I also don't want to create a new one just for this data 
chunking...


 

So I was wondering if we can set this data chunking size via workflow, 
so that we can use data chunking when accessing via Web and not doing 
any chunk when we are accessing forms via the user tool...


 


Thanks

Regards

Pascal

 

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Strange Web Link

[Kathy Morris]

Hi,
 
We have two URLs:
 
On URL #1, we click the URL link, this takes us to the login.jsp page,  we 
log in, select the Incident Management console, then we click on the  
"Requester 
Console " and application opens.
 
On URL #2 (that is on a different web page), we click the URL  link,  it 
takes us to the login.jsp, we log in, we select the Incident  Management 
Console, 
we select the "Requester Console," and nothing  happens.
 
There had been a couple of instances where we had to delete the  cookies to 
open the "Requester Console" on URL #1.
 
What would cause this to work on web link and not the other.  We  spoke with 
the web team, and they said  the permissions  were fine. 
 
 



**Wondering what's for Dinner Tonight? Get new twists on family 
favorites at AOL Food.  
(http://food.aol.com/dinner-tonight?NCID=aolfod000301)

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Re: How to open an attachment in a child form record from a tablefield on the parent record?

[LJ Longwing]

Really quite simple once you think about ityou already have the
attachment form with its attachment pool and field, you already have the
table field on your main form showing you all of the records, that's 90% of
the way.  Now you need an attachment pool on your main form, and a display
only attachment field.  Disable table drill down on the table field, create
an AL that fires on dbl click of the table row that does a setfield from the
attachment form to your main form into the display only attachment field.
Then have a second AL that fires on dbl click that opens the attachment from
the main form.  This will give them the ability to open the attachments
stored in your attachment form.  Let me know if you get stuck on anything I
have said...I've implemented this a number of times with great success.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, May 15, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: How to open an attachment in a child form record from a tablefield
on the parent record?


** 
Hi everyone,
 
We have a need to store many .jpg files that we will periodically access.
We want to access them from our Site form but to store them on this form
would probably not be efficient.  There will be approximately 10 .jpg files
per Site so I thought a child form would be a better storage area.  
 
Initially my thought was to simply use a table field on the Site form
displaying the necessary fields from the child form.  On the child form
there would be an attachment pool.   There would be only one attachment per
child record because other identifying information goes with each .jpg file.
So in the table field we'd see the attachment file, description name, and
view name for each child record associated with that Site.  Ten child
records, ten rows on the table field, ten .jpgs.
 
Problem is, you cannot select the attachment field (filename) in the table
field.  Yes, we can double click on the row and access the .jpg file
directly on the child record but of course that is not what they would
prefer.  They want to see the .jpg filenames, double click on them and
whalaa they are open directly from the Site record.  I thought it sounded
reasonable until I'm playing around with the concept right now.
 
I've looked through the documentation for some way to display this other
than a table field and if it's there I'm missing it.  Any suggestions on how
I can accomplish this?
 
ARS v7.0.1P3 (server, admin, user)
Oracle 10g
Windows 2003
 
I appreciate your help and ideas.  Let me know what other information I
could provide.
 
Thanks,
Susan
 
Susan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325
[EMAIL PROTECTED]
 
 
 
 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Question: SYS:Notification Messages

[Brian Gillock]

As would I.  If someone could post a link to it (if it exists), that would
be greatly appreciated.

Thanks,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Thursday, May 15, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands on a copy of this.
I am currently building my own, and would love to not have to do it...

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

That worked Kevin!  THANK YOU VERY MUCH!!

I was looking in the Transate Filter for Change.

Appreciate your help

If you don't mind I would love to read that document that you got from
BMC on Notifications.

Kind regards,

Ty



On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
>
> Which notification are you trying to add the Change Type field to?  I
have added it to the Approval notifications and all I had to do was add
the following set field to the filter ,
NTE:SHR:TranslateNotificationMessageAPR_135.
>
> Set zID Translation Text to REPLACE($zID Translation Text$, "#Change
Type#", $Change Type$)
>
> > Date: Tue, 13 May 2008 21:42:15 +0100> From:
[EMAIL PROTECTED]> Subject: Re: Question: SYS:Notification
Messages> To: arslist@ARSLIST.ORG> > Hhmm... If I were sure that there
was a value in that change record for> Change Type, the only next step I
would take would be to log it and> ensure that the Z field is getting
set as the filter indicates.> > Other than that, I don't have any more
rabbits up my sleeve - sorry.> > -Original Message-> From:
Action Request System discussion list(ARSList)>
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13,
2008 3:13 PM> To: arslist@ARSLIST.ORG> Subject: Re: Question:
SYS:Notification Messages> > Thanks Lisa - I found the one for Change>
"NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a>
translation for #Change Type#, but it is not working.> > Any other
suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:> > I've found that there are
additional filters that translate the> > #fieldname# from the SYS:form
into the $fieldname$ variables that> we're> > use to seeing.> >> > For
example, take a look at this filter:> >
NTE:SHR:TranslateNotificationMessageINC1_100> >> > It very well could be
the one that you need to modify for your change.> >> > Hope that helps,>
> LisaD> >> > -Original Message-> > From: Action Request System
discussion list(ARSList)> > [mailto
>

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Re: Trimming a field

[Brian Gillock]

Claire,

If I understand you correctly, something like this should work.

 

SUBSTR($email_field$, 0, STRSTR($email_field$, ""))

 

HTH,

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, May 15, 2008 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Trimming a field

 

** 

I finally got my mail transition form working.  As a matter of fact it works
too well!  I need to delete everything from the  "-Original
Message-"  or the "From: Remedy" forward.

Any suggestions? 

Below is a sample of the email that people send to the form: 

I completed the survey again. 
Thanks, 
Donna 

-Original Message-   
From: Remedy 
Sent: Friday, May 09, 2008 3:53 PM 
To: Gill, Donna 
Subject: Information Systems - Customer Satisfaction Survey - Case
(HD001542697) 

Your service request for: " Customer states that the xp antivirus program
still keeps popping up and needs it removed  " has been completed.   We
would appreciate your feedback regarding the service provided.   Please take
a few moments to complete the ISD Customer Service Survey at the link below.
Your feedback continues to be our most important measure for determining
your satisfaction and our success. 

Please select this link  to complete the ISD Customer Service Survey. 

Support Resource: Scott Mey 
Support Team:   Desktop Solutions 
Arrival Time:   5/5/2008 11:14:53 AM 

Thank you, 
The ISD Team 

OR 

Pager #19185 

 

From: Remedy 
Sent: Wed 5/14/2008 1:30 AM 
To: 

 

Any help would be appreciated! 

 

ARS 6.3 Patch 18 
HD 6.0 
Oracle 10 w/9 libraries 
Oracle on a remote server 
Windows 2003 4 gig on app server and 8 gig on DB server 

 

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System 
Phone: 713 448 6035 
[EMAIL PROTECTED] 

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Re: Sync Search Timeout Defect (UNCLASSIFIED)

[Rick Cook]

Thanks, Gordon.  Nice to know that there's a fix, it's been a sore spot for
many.  Interesting that it was related to content and not capacity.
Hopefully, an internal bug was created to clear up the content issues as
well.

I think the new admin tool will be "differently-abled", to be euphemistic in
a positive way.  I am really looking forward to seeing what it can do.

Rick

On Thu, May 15, 2008 at 11:45 AM, FRANK, GORDON CTR DISA JSSC <
[EMAIL PROTECTED]> wrote:

> Classification:  UNCLASSIFIED
> Caveats: NONE
>
> All,
>
> If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a
> defect (SW00291500) with Sync Search. I worked with Remedy Technical
> Support (RTS) to obtain a Hot Fix for this and it worked great.
>
> RTS tell me that if you encounter the same type of problem, a Hot Fix
> can be provided. You will need to submit a Remedy Technical Support
> Issue through SupportWeb to initiate. The Hot Fix I received is a new
> copy of xrefdll.dll. This normally resides in the Admin directory on the
> Thick client. They didn't want me to publish the .dll on the list at
> this time. I think the .dll I received will work for most people because
> my install is very close to OOTB.
>
> The Symptoms of this defect are:
> 
> 
> 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed
> 2. The Sync Search stops around a count of 42065. It completed Forms,
> but it stops toward the end of the Active Links. It never gets to
> Filters, Menus, etc.
> 3. The Active Links it did finish do show up as you would expect under
> the "Related Workflow" Tab of each field.
>
> 4. The arxref.log has entries like the following:
> 
> AR-XRef Version: 7.0
> Removing previous detail and x-ref entries.
> ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers
> to field 98 in schema Business Time Segment; field does not exist
> ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to
> field 98 in schema Business Time Segment; field does not exist .
> .
> .
> Could not find referenced schema $232$ on server
> 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7
> & refers to field 290 in schema ReportSelection: field does not
> exist .
> .
> .
> ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to
> field 25108 in schema ; field does not exit .
> .
> .
> And many more of the same.
> -
>
> 5. It also comes back with a specific error:
> 
> Aradmin.exe - Application Error
> The instruction at "0x7c168f1d" referenced memory at "0x001c". The
> memory could not be "read".
> Click on OK to terminate the program
> 
> 
> 
>
> I just thought I'd share this because Sync Search is used everywhere. I
> hope this helps someone out there. It was driving me nuts, because I was
> always thinking there was something wrong with my computer.
>
> Let's hope the new 7.5 Admin Tool has the same capability (without the
> defect of course!).
>
> Gordon M. Frank
> Remedy Skilled Professional - 7.x
> ITIL V3 Foundation Certified
> DISA\Verizon FNS
>
> Classification:  UNCLASSIFIED
> Caveats: NONE
>
>
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Re: MidTier and Global Fields RESOLVED

[Frank Caruso]

>From BMC support. "MidTier global fields are limited to about 3.5K"

On Wed, May 14, 2008 at 11:41 AM, Grooms, Frederick W <
[EMAIL PROTECTED]> wrote:

> ** I believe on the Web a Global field is stored as a cookie so you have
> to deal with the limitations of cookies by the browser.
>
> Fred
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Frank Caruso
> *Sent:* Wednesday, May 14, 2008 10:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* MidTier and Global Fields
>
> ** I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20
> when a form opens: "The current global field values are too large to be
> stored (ARERR 9360)"
>
> On the form there are several global fields and they are all size 0. I have
> work flow that walks a table and builds a very large string of values and
> sets the end value into a global field. I have narrowed it down to a size
> limitation of 1059 characters. If there are more than that I get the error.
>
> This does not happen on the 6.3p20 User Tool.
>
>
> Frank
>
>
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DST calc's not correct between dst server site and non-dst problem site

[Marc Burick]

Good afternoon.

ARServer 7.1
Client 6.3 and 7.1
Sybase 12.5.4
Solaris 5.9

Has anyone run into the problem of incorrect SLA calculation's where the
server site is in DST and the problem location isn't? Our server is located
in NJ, and we have customer's in Hong Kong. In the US, during non-DST
months, the SLA calculate correctly but, now, during DST months, the SLA
calculates one hour short. This is being used on a home grown application,
not a Remedy purchased application.

Thank you in advance.

Marc

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Re: Sync Search Timeout Defect (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Chris,
I would contact them because they were very responsive. I can get you a
specific POC off-list if you want.

Perhaps they are working the final stages of the new Admin Tool and it's
a hot item. I would think the Sync Search would be one of the toughest
pieces to get to work from a web based application.

Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation Certified
DISA\Verizon FNS

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 15, 2008 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED)

I wonder if they are going to provide the hot fix to those of us who
opened issues on this several times over the past year against 7.0 and
then 7.1, but they closed them all after logging defects. I doubt it.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
> Sent: Thursday, May 15, 2008 1:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Sync Search Timeout Defect (UNCLASSIFIED)
> 
> Classification:  UNCLASSIFIED
> Caveats: NONE
> 
> All,
> 
> If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a 
> defect (SW00291500) with Sync Search. I worked with Remedy Technical 
> Support (RTS) to obtain a Hot Fix for this and it worked great.
> 
> RTS tell me that if you encounter the same type of problem, a Hot Fix 
> can be provided. You will need to submit a Remedy Technical Support 
> Issue through SupportWeb to initiate. The Hot Fix I received is a new 
> copy of xrefdll.dll. This normally resides in the Admin directory on 
> the Thick client. They didn't want me to publish the .dll on the list 
> at this time. I think the .dll I received will work for most people 
> because my install is very close to OOTB.
> 
> The Symptoms of this defect are:
>
---
> -
> 
> 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed

> 2. The Sync Search stops around a count of 42065. It completed Forms, 
> but it stops toward the end of the Active Links. It never gets to 
> Filters, Menus, etc.
> 3. The Active Links it did finish do show up as you would expect under

> the "Related Workflow" Tab of each field.
> 
> 4. The arxref.log has entries like the following:
> 
> AR-XRef Version: 7.0
> Removing previous detail and x-ref entries.
> ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers

> to field 98 in schema Business Time Segment; field does not exist
> ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers
to
> field 98 in schema Business Time Segment; field does not exist .
> .
> .
> Could not find referenced schema $232$ on server
> 123.123.123.17.ERROR: ActiveLink:
ReportSelection:RunAskExportFilename7
> & refers to field 290 in schema ReportSelection: field does not 
> exist .
> .
> .
> ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers
to
> field 25108 in schema ; field does not exit .
> .
> .
> And many more of the same.
> -
> 
> 5. It also comes back with a specific error:
>
---
> -
> Aradmin.exe - Application Error
> The instruction at "0x7c168f1d" referenced memory at "0x001c". The

> memory could not be "read".
> Click on OK to terminate the program
>
---
> -
>
---
> -
> 
> 
> I just thought I'd share this because Sync Search is used everywhere.
I
> hope this helps someone out there. It was driving me nuts, because I 
> was always thinking there was something wrong with my computer.
> 
> Let's hope the new 7.5 Admin Tool has the same capability (without the

> defect of course!).
> 
> Gordon M. Frank
> Remedy Skilled Professional - 7.x
> ITIL V3 Foundation Certified
> DISA\Verizon FNS
> 
> Classification:  UNCLASSIFIED
> Caveats: NONE
> 
>
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Classification:  UNCLASSIFIED 
Caveats: NONE

Re: Sync Search Timeout Defect (UNCLASSIFIED)

[strauss]

I wonder if they are going to provide the hot fix to those of us who
opened issues on this several times over the past year against 7.0 and
then 7.1, but they closed them all after logging defects. I doubt it.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
> Sent: Thursday, May 15, 2008 1:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Sync Search Timeout Defect (UNCLASSIFIED)
> 
> Classification:  UNCLASSIFIED
> Caveats: NONE
> 
> All,
> 
> If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a
> defect (SW00291500) with Sync Search. I worked with Remedy Technical
> Support (RTS) to obtain a Hot Fix for this and it worked great.
> 
> RTS tell me that if you encounter the same type of problem, a Hot Fix
> can be provided. You will need to submit a Remedy Technical Support
> Issue through SupportWeb to initiate. The Hot Fix I received is a new
> copy of xrefdll.dll. This normally resides in the Admin directory on
> the
> Thick client. They didn't want me to publish the .dll on the list at
> this time. I think the .dll I received will work for most people
> because
> my install is very close to OOTB.
> 
> The Symptoms of this defect are:
>
---
> -
> 
> 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed
> 2. The Sync Search stops around a count of 42065. It completed Forms,
> but it stops toward the end of the Active Links. It never gets to
> Filters, Menus, etc.
> 3. The Active Links it did finish do show up as you would expect under
> the "Related Workflow" Tab of each field.
> 
> 4. The arxref.log has entries like the following:
> 
> AR-XRef Version: 7.0
> Removing previous detail and x-ref entries.
> ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers
> to field 98 in schema Business Time Segment; field does not exist
> ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers
to
> field 98 in schema Business Time Segment; field does not exist .
> .
> .
> Could not find referenced schema $232$ on server
> 123.123.123.17.ERROR: ActiveLink:
ReportSelection:RunAskExportFilename7
> & refers to field 290 in schema ReportSelection: field does not
> exist .
> .
> .
> ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers
to
> field 25108 in schema ; field does not exit .
> .
> .
> And many more of the same.
> -
> 
> 5. It also comes back with a specific error:
>
---
> -
> Aradmin.exe - Application Error
> The instruction at "0x7c168f1d" referenced memory at "0x001c". The
> memory could not be "read".
> Click on OK to terminate the program
>
---
> -
>
---
> -
> 
> 
> I just thought I'd share this because Sync Search is used everywhere.
I
> hope this helps someone out there. It was driving me nuts, because I
> was
> always thinking there was something wrong with my computer.
> 
> Let's hope the new 7.5 Admin Tool has the same capability (without the
> defect of course!).
> 
> Gordon M. Frank
> Remedy Skilled Professional - 7.x
> ITIL V3 Foundation Certified
> DISA\Verizon FNS
> 
> Classification:  UNCLASSIFIED
> Caveats: NONE
> 
>
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Re: Question: SYS:Notification Messages

[Lisa Westerfield]

Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands on a copy of this.
I am currently building my own, and would love to not have to do it...

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

That worked Kevin!  THANK YOU VERY MUCH!!

I was looking in the Transate Filter for Change.

Appreciate your help

If you don't mind I would love to read that document that you got from
BMC on Notifications.

Kind regards,

Ty



On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
>
> Which notification are you trying to add the Change Type field to?  I
have added it to the Approval notifications and all I had to do was add
the following set field to the filter ,
NTE:SHR:TranslateNotificationMessageAPR_135.
>
> Set zID Translation Text to REPLACE($zID Translation Text$, "#Change
Type#", $Change Type$)
>
> > Date: Tue, 13 May 2008 21:42:15 +0100> From:
[EMAIL PROTECTED]> Subject: Re: Question: SYS:Notification
Messages> To: arslist@ARSLIST.ORG> > Hhmm... If I were sure that there
was a value in that change record for> Change Type, the only next step I
would take would be to log it and> ensure that the Z field is getting
set as the filter indicates.> > Other than that, I don't have any more
rabbits up my sleeve - sorry.> > -Original Message-> From:
Action Request System discussion list(ARSList)>
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13,
2008 3:13 PM> To: arslist@ARSLIST.ORG> Subject: Re: Question:
SYS:Notification Messages> > Thanks Lisa - I found the one for Change>
"NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a>
translation for #Change Type#, but it is not working.> > Any other
suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:> > I've found that there are
additional filters that translate the> > #fieldname# from the SYS:form
into the $fieldname$ variables that> we're> > use to seeing.> >> > For
example, take a look at this filter:> >
NTE:SHR:TranslateNotificationMessageINC1_100> >> > It very well could be
the one that you need to modify for your change.> >> > Hope that helps,>
> LisaD> >> > -Original Message-> > From: Action Request System
discussion list(ARSList)> > [mailto
>

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Trimming a field

[Sanford, Claire]

I finally got my mail transition form working.  As a matter of fact it
works too well!  I need to delete everything from the  "-Original
Message-"  or the "From: Remedy" forward.

Any suggestions?

Below is a sample of the email that people send to the form:

I completed the survey again.
Thanks,
Donna

-Original Message-   
From: Remedy 
Sent: Friday, May 09, 2008 3:53 PM
To: Gill, Donna
Subject: Information Systems - Customer Satisfaction Survey - Case
(HD001542697)

Your service request for: " Customer states that the xp antivirus
program still keeps popping up and needs it removed  " has been
completed.   We would appreciate your feedback regarding the service
provided.   Please take a few moments to complete the ISD Customer
Service Survey at the link below.   Your feedback continues to be our
most important measure for determining your satisfaction and our
success. 

Please select this link  to complete the ISD Customer Service Survey.

Support Resource: Scott Mey
Support Team:   Desktop Solutions
Arrival Time:   5/5/2008 11:14:53 AM

Thank you,
The ISD Team

OR

Pager #19185



From: Remedy
Sent: Wed 5/14/2008 1:30 AM
To:


Any help would be appreciated!


ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]

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Sync Search Timeout Defect (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

All,

If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a
defect (SW00291500) with Sync Search. I worked with Remedy Technical
Support (RTS) to obtain a Hot Fix for this and it worked great. 

RTS tell me that if you encounter the same type of problem, a Hot Fix
can be provided. You will need to submit a Remedy Technical Support
Issue through SupportWeb to initiate. The Hot Fix I received is a new
copy of xrefdll.dll. This normally resides in the Admin directory on the
Thick client. They didn't want me to publish the .dll on the list at
this time. I think the .dll I received will work for most people because
my install is very close to OOTB.

The Symptoms of this defect are:


1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed
2. The Sync Search stops around a count of 42065. It completed Forms,
but it stops toward the end of the Active Links. It never gets to
Filters, Menus, etc. 
3. The Active Links it did finish do show up as you would expect under
the "Related Workflow" Tab of each field.

4. The arxref.log has entries like the following:

AR-XRef Version: 7.0
Removing previous detail and x-ref entries.
ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc & refers
to field 98 in schema Business Time Segment; field does not exist
ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify & refers to
field 98 in schema Business Time Segment; field does not exist .
.
.
Could not find referenced schema $232$ on server
123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7
& refers to field 290 in schema ReportSelection: field does not
exist .
.
.
ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox & refers to
field 25108 in schema ; field does not exit .
.
.
And many more of the same. 
-

5. It also comes back with a specific error:

Aradmin.exe - Application Error
The instruction at "0x7c168f1d" referenced memory at "0x001c". The
memory could not be "read".
Click on OK to terminate the program




I just thought I'd share this because Sync Search is used everywhere. I
hope this helps someone out there. It was driving me nuts, because I was
always thinking there was something wrong with my computer.

Let's hope the new 7.5 Admin Tool has the same capability (without the
defect of course!).

Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation Certified
DISA\Verizon FNS
 
Classification:  UNCLASSIFIED 
Caveats: NONE

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How to open an attachment in a child form record from a tablefield on the parent record?

[Susan Palmer]

Hi everyone,

We have a need to store many .jpg files that we will periodically access.
We want to access them from our Site form but to store them on this form
would probably not be efficient.  There will be approximately 10 .jpg files
per Site so I thought a child form would be a better storage area.

Initially my thought was to simply use a table field on the Site form
displaying the necessary fields from the child form.  On the child form
there would be an attachment pool.   There would be only one attachment per
child record because other identifying information goes with each .jpg
file.  So in the table field we'd see the attachment file, description name,
and view name for each child record associated with that Site.  Ten child
records, ten rows on the table field, ten .jpgs.

Problem is, you cannot select the attachment field (filename) in the table
field.  Yes, we can double click on the row and access the .jpg file
directly on the child record but of course that is not what they would
prefer.  They want to see the .jpg filenames, double click on them and
whalaa they are open directly from the Site record.  I thought it sounded
reasonable until I'm playing around with the concept right now.

I've looked through the documentation for some way to display this other
than a table field and if it's there I'm missing it.  Any suggestions on how
I can accomplish this?

ARS v7.0.1P3 (server, admin, user)
Oracle 10g
Windows 2003

I appreciate your help and ideas.  Let me know what other information I
could provide.

Thanks,
Susan

Susan Palmer
ShopperTrak
200 W Monroe St 11th Floor
Chicago, IL  60606
312-529-5325
[EMAIL PROTECTED]

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OT - Password Checking Problem

[Sanford, Claire]

The name says it all  I know... it is mean... but I didn't pick his
fake name!
 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dummy DontKnow



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, May 15, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Password Checking Problem


** 

I'm sorry, but didn't you already ask this on Wed using the name/email
of: manjunath badiger [EMAIL PROTECTED]

 

And I saw a reply from Fred Grooms stating that in 6.3, it's a system
message specific to this function.

 

Tim

 

P.S.

Tip 1: You might want to pick one email account (preferably the one with
the real name in it) and use that one instead of multiple email
accounts.

Tip 2: Follow up to your original post instead of posting the same
question again, especially within such a short time frame.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of manjunath badiger
Sent: Wednesday, May 14, 2008 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Password Checking Problem

 

** 

Hi,

I am using @@:Application-Confirm-Password  inorder to check
whether user's password is right.
When the password is not correct, it pops-up the following error
message:


"ARERR [4549] Confirming password is not valid for the current user
Set fields active link running a process failed (ARERR 1603)"


Althought i am trying to store this result in a result field. Now how
do i
prevent this pop-up...
My intent here is to avoid this pop-up and provide a customised error
mesg.

I am using remedy ARS 6.3 it works good for remedy 7.0

Please do let me know

 

"

 

Thanks

Manjunath

  



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Server Group failover without load balancer

[Haque, Rezaul R]

Can we setup a server group failover without a load balancer?

 

We are in Sun Solaris 5.10

ARS 7.0.1

Any help will be appreciated.

 

Thanks

Rezaul

 


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Re: Errors when trying to Use the CI Relationship Viewer

[Phil Murnane]

Howard:

The only guess I have is that perhaps the tomcat 4.1 instance is trying to 
handle some of the mid-tier code.  Since the mid-tier needs a minimum tomcat 
version of 5.0, I don't think this would work.  Frankly my confidence is not 
high that this is your problem, but it's the only thing that occurs to me.

FWIW,
--Phil


- Original Message 
From: Howard Richter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 14, 2008 11:26:29 AM
Subject: Re: Errors when trying to Use the CI Relationship Viewer

** 
IPhil,
 
 have 5.5 installed, but the mid-tier is talking to a 4.1 install I have as 
well.
 
hbr


On Wed, May 14, 2008 at 1:26 PM, Phil Murnane <[EMAIL PROTECTED]> wrote:

** 
Howard:

What version of Apache httpd and tomcat are you running?

--Phil


- Original Message 
From: Howard Richter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 14, 2008 9:59:11 AM
Subject: Errors when trying to Use the CI Relationship Viewer

** 
When I open the CI Relationship View from the CMDB console, I get the error 
below. I have checked the mid-tier (running version 7.0.01) and Data 
Visuatization Module is on. 
 
Everything else appears to be working (Change Calandar for example).
 
What am I missing (and Axton or Matt be nice).
 
As always thanks,
 
Howard
 
 
 
HTTP Status 500 - 

type Exception report
message 
description The server encountered an internal error () that prevented it from 
fulfilling this request.
exception 
javax.servlet.ServletException: Servlet execution threw an exception
 at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222)
 at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
 at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
 at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at 
org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
 at 
org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
 at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at 
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at 
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Thread.java:534)

root cause 
java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain 
(Unsupported major.minor version 49.0)
 at java.lang.ClassLoader.defineClass0(Native Method)
 at java.lang.ClassLoader.defineClass(ClassLoader.java:539)
 at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123)
 at java.net.URLClassLoader.defineClass(URLClassLoader.java:251)
 at java.net.URLClassLoader.access$100(URLClassLoader.java:55)
 at java.net.URLClassLoader$1.run(URLClassLoader.java:194)
 at java.security.AccessController.doPrivileged(Native Method)
 at java.net.URLClassLoader.findClass(URLClassLoader.java:187)
 at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
 at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
 at 
com.remedy.arsys.plugincontainer.i

Re: Question: Overview Console

[T. Dee]

THANKS!

On 5/15/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote:
> Since you're calling ARDBC, you can just restart the plug-in server
> process instead of the entire Remedy Service.
>
> Matthew C. Gayford
> Technology Research & Development
> Information Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Wednesday, May 14, 2008 10:59 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Overview Console
>
> You will need to restart the Plug-in server.
>
> Audrey H. Franklin
> Senior Systems Analyst
> ITS-ECOMS
> New York University
> Tel: 212.998.1146
> [EMAIL PROTECTED]
>
> - Original Message -
> From: "T. Dee" <[EMAIL PROTECTED]>
> Date: Wednesday, May 14, 2008 10:54 am
> Subject: Re: Question: Overview Console
> To: arslist@ARSLIST.ORG
>
>
> > I added "Assigned Group" and added 3 new records to SHR:ARDBCFields.
> >
> >
> >
> >  On 5/14/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote:
> >  > You shouldn't have to stop/restart anything unless you're making
> changes
> >  > that call vendor forms.
> >  >
> >  > Matthew C. Gayford
> >  > Technology Research & Development
> >  > Information Technology Systems Division
> >  > University of North Carolina Wilmington
> >  > (910) 962-7177
> >  >
> >  >
> >  > -Original Message-
> >  > From: Action Request System discussion list(ARSList)
> >  > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> >  > Sent: Wednesday, May 14, 2008 10:42 AM
> >  > To: arslist@ARSLIST.ORG
> >  > Subject: Question: Overview Console
> >  >
> >  > Currently when I make changes to the Overview Console I STOP and
> >  > RESTART Remedy Services.
> >  >
> >  > Is there another way of restting the Overview Console without
> stopping
> >  > and restarting Remedy Services?
> >  >
> >  > Thanks!
> >  >
> >  > Ty
> >  >
> >  >
> 
> >  > ___
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> Are"
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> >  >
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> >
> >
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Re: Turing back on the service request console?

[Howard Richter]

Thanks,

I had a feeling that is what I neeed to do.

hbr

On Thu, May 15, 2008 at 10:58 AM, Roger Justice <[EMAIL PROTECTED]> wrote:

> ** I have been told that SRM overwrites all of the Requester console. THe
> way I do a comparison demo is to have separate VM Ware sessions.
>
>
>
> -Original Message-
> From: Howard Richter <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thu, 15 May 2008 10:51 am
> Subject: Turing back on the service request console?
>
>   ** Good morning all,
>
> A strange question, but I need to ask. Can the service request console be
> re enabled, after installing service request management and if so how?
>
> I need it for a demo to show the differences.
>
> As always thanks,
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> Resume = http://www.richter-home.net/resume/
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Turing back on the service request console?

[Roger Justice]

I have been told that SRM overwrites all of the Requester console. THe way I do 
a comparison demo is to have separate VM Ware sessions.


-Original Message-
From: Howard Richter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 15 May 2008 10:51 am
Subject: Turing back on the service request console?


** 

Good morning all,

?

A strange question, but I need to ask. Can the service request console be re 
enabled, after installing service request management and if so how?

?

I need it for a demo to show the differences.

?

As always thanks,


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Question: Overview Console

[Howard Richter]

I never got it to work just stoping the service,  always needed to restart
the server.

But if it does work on the newer releases great, I will try it again.

hbr

On Thu, May 15, 2008 at 8:17 AM, Gayford, Matthew C. <[EMAIL PROTECTED]>
wrote:

> Since you're calling ARDBC, you can just restart the plug-in server
> process instead of the entire Remedy Service.
>
> Matthew C. Gayford
> Technology Research & Development
> Information Technology Systems Division
> University of North Carolina Wilmington
> (910) 962-7177
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
> Sent: Wednesday, May 14, 2008 10:59 AM
> To: arslist@ARSLIST.ORG
>  Subject: Re: Question: Overview Console
>
> You will need to restart the Plug-in server.
>
> Audrey H. Franklin
> Senior Systems Analyst
> ITS-ECOMS
> New York University
> Tel: 212.998.1146
> [EMAIL PROTECTED]
>
> - Original Message -
> From: "T. Dee" <[EMAIL PROTECTED]>
> Date: Wednesday, May 14, 2008 10:54 am
> Subject: Re: Question: Overview Console
> To: arslist@ARSLIST.ORG
>
>
> > I added "Assigned Group" and added 3 new records to SHR:ARDBCFields.
> >
> >
> >
> >  On 5/14/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote:
> >  > You shouldn't have to stop/restart anything unless you're making
> changes
> >  > that call vendor forms.
> >  >
> >  > Matthew C. Gayford
> >  > Technology Research & Development
> >  > Information Technology Systems Division
> >  > University of North Carolina Wilmington
> >  > (910) 962-7177
> >  >
> >  >
> >  > -Original Message-
> >  > From: Action Request System discussion list(ARSList)
> >  > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> >  > Sent: Wednesday, May 14, 2008 10:42 AM
> >  > To: arslist@ARSLIST.ORG
> >  > Subject: Question: Overview Console
> >  >
> >  > Currently when I make changes to the Overview Console I STOP and
> >  > RESTART Remedy Services.
> >  >
> >  > Is there another way of restting the Overview Console without
> stopping
> >  > and restarting Remedy Services?
> >  >
> >  > Thanks!
> >  >
> >  > Ty
> >  >
> >  >
> 
> >  > ___
> >  > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >  > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >  >
> >  >
> 
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> Are"
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> >
> >
> 
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>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Turing back on the service request console?

[Howard Richter]

Good morning all,



A strange question, but I need to ask. Can the service request console be re
enabled, after installing service request management and if so how?



I need it for a demo to show the differences.



As always thanks,


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Data Chunking

[Tournier, Pascal]

Hi,

 

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier. So currently we are using the
User tool and the Web interface to access our forms... In order to tune
the WEB performance I wanted to set the data chunking to 100 in the
"View properties". But the problem is that this chunking also occurs for
the user tool... Please not that I'm using the same view (the default
admin view) and I haven't created any additional web views and I also
don't want to create a new one just for this data chunking...

 

So I was wondering if we can set this data chunking size via workflow,
so that we can use data chunking when accessing via Web and not doing
any chunk when we are accessing forms via the user tool...

 

Thanks

Regards

Pascal

 


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Re: Tomcat won't run right.....why?

[Richard Copits]

Outstanding! That did it! I never would have thought of that

Thank you very much!!


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of David Sanders
Sent: Wednesday, May 14, 2008 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat won't run right.why?

In my experience, the default install of Tomcat performed during the
Mid-Tier installation has the default Tomcat port 8080 commented out.  The
Mid-Tier itself relies on Jakarta redirection.  If you want to enable the
default Tomcat port and pages you need to edit the server.xml file
(C:\Program Files\Apache Software Foundation\Tomcat-5.5.17\conf\server.xml)

Find the following section:




And remove the comment-out by deleting the second and last lines above.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application

tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, May 14, 2008 8:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat won't run right.why?

Ran into exactly the same problem. Fixing the port didn't' help either, as
not even tomcat's default config pages would load.

I was using 7.1 and let it install tomcat.

Finally, I unistalled everything, then installed tomcat manually, then
installed the mid-tier.

I had to change my port settings and some other manual stuff, and it took
forever, but that was the only way I could get 7.1 to work with tomcat. I
also disabled IIS.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, May 14, 2008 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat won't run right.why?

What port are you using?  Check the server.xml file to see the defined
default Tomcat port.
 
Then go to http://yourservername:/ where  is the defined port.
 
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, May 14, 2008 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Tomcat won't run right.why?
** 
We have a 7.1 system installed along with Tomcat 5.5.17. The installation
went apparently ok. However, when I checked out Tomcat by going into
the start menu and clicking on the "Welcome" screen, it gave an error
about not finding the page to display. The tomcat service is running. The
log shows that it apparently tried to load  arsys_api.xml - but when I
search
for that in the "Programs" directory it's not there. Looks like the midtier
stuff doesn't work as well. I'm trying to access the Tomcat welcome screen
on the same machine as all of the software, etc. I'd appreciate any guidance
as to what I should be checking. Thank you!


Portions of this message may be confidential under an exemption to Ohio's
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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Password Checking Problem

[Timothy Powell]

I'm sorry, but didn't you already ask this on Wed using the name/email of:
manjunath badiger [EMAIL PROTECTED]

 

And I saw a reply from Fred Grooms stating that in 6.3, it's a system
message specific to this function.

 

Tim

 

P.S.

Tip 1: You might want to pick one email account (preferably the one with the
real name in it) and use that one instead of multiple email accounts.

Tip 2: Follow up to your original post instead of posting the same question
again, especially within such a short time frame.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of manjunath badiger
Sent: Wednesday, May 14, 2008 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Password Checking Problem

 

** 

Hi,

I am using @@:Application-Confirm-Password  inorder to check
whether user's password is right.
When the password is not correct, it pops-up the following error
message:


"ARERR [4549] Confirming password is not valid for the current user
Set fields active link running a process failed (ARERR 1603)"


Althought i am trying to store this result in a result field. Now how
do i
prevent this pop-up...
My intent here is to avoid this pop-up and provide a customised error
mesg.

I am using remedy ARS 6.3 it works good for remedy 7.0

Please do let me know

 

"

 

Thanks

Manjunath

  

  _  

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Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution

[Bulls-n-Bears]

Sandeep,

I've tried this but that didnt change anything. where do i check the
window resolution settings ?

btw, what are the values given for server window and frame window ? :)

On May 15, 1:07 pm, ITSM Support <[EMAIL PROTECTED]> wrote:
> Hi Bulls-n-Bears,
>
> The problem can be resolved by setting AR User Tool-->Home Page-->
> Administrative Preferences-->My Admin-->Window Location
> The values for following fields should be---
> Server Window = -137 99 1020 324 250 1
> Frame Window = 143 52 768 537 1
>
> Note--Check your Window Resolution Settings also.
>
> Hope this helps
>
> Regards.
> *Sandeep .*
>
> *Vyom Labs Pvt. Ltd.
> An ISO 2 certified company.
> Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
> Web :www.vyomlabs.com
> *
>
>
>
> Bulls-n-Bears wrote:
> > Greetings Listers,
> > There's almost 40% of my screen on right side that's blank . User
> > forms/objects are displayed only towards the left rectangle. Is there
> > any setting/config I need to perform so I'd be able to utilize my
> > display ?
>
> > Mine is a wide screen monitor and the aspect ratio remains like this .
> > Anyone who could help ?
>
> > Cheers
>
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Re: Help with Vertical Navigation Bar and strange permissions happenings

[Gary Opela (Corporate)]

I've verified the user is only in a small set of groups, and none of
which overlap any of the groups which have permission to the button.

I've now also noticed that this is affecting other vertical navigation
bars throughout my application. It is not restricting access based on
permission at all unless I totally remove all permissions.

My test user is a member of three groups. I have only one group that has
permission to the VNB object, and it is not one of the three groups to
which my test user has permission. 

I'm not running any patch, are you patched?

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support
Sent: Thursday, May 15, 2008 2:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Vertical Navigation Bar and strange permissions
happenings

Hi Gary,

I have tried the scenario expected by you.on AR 7.1 and it works fine.
The problem may be in the creation of "test biz user" to different
groups.
Check whether the user belongs to the expected groups or not.


Hope this helps

Regards.
Mahendra.

*Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com


*


Gary Opela (Corporate) wrote:
>
> I have a user called test.biz. He has three permission groups, groupa,

> groupb, groupc. I have a vertical navigation bar that has several 
> top-level menus on it. One of the menus is called Add/Modify Quote. It

> has groupa permissions on it. The permission groupa is just a generic 
> permission group that everyone has, like public, but it's explicit.
>
> The menu option of Add/Modify Quote has several menu items under it. 
> They are Add Quote, Delete Quote, Approve Quote, Modify Quote. All 
> have groupa permission, except approve quote. If I do not give it any 
> permission, then test.biz cannot see it. However, if I give it any 
> permission group, even a group that test.biz does not have, then 
> test.biz can see that menu item. He cannot see any of the other stuff 
> that has the same permissions, such as tabs.
>
>
> For some strange reason, if I give that menu item any permission at 
> all, it's basically the same as giving it public. Does anyone know of 
> anything different that I have to do? Has anyone else run into this?
>
> Thanks,
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> */Best Product, Best People, Best Price/**/^TM /*
>
> *An ISO 9001:2000 Certified, CMMI^(r) Level 3 Rated Company***
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

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Need ITSM 7.0.02 'Patch 7' for Change/Asset/Problem for Windows/NT

[Sharma, Tarun]

Hi,

 

Can somebody share ITSM 7.0.02 Change/Asset/ Problem Management patches
7 for all three modules? We tried at BMC site but not able to load due
to time out error.

 

We are using Windows environment with ARS 7.1 and CMBD 2.1. Actually
when we are trying to create a ticket in change module after successful
completion of installation, it is giving some error on some missing
fields and forms. e.g. 'CHG:Association-CI Join' form is missing
although it's field's reference are there in filters and other workflow
objects.

 

Regards,

Tarun


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Re: Question: Overview Console

[Gayford, Matthew C.]

Since you're calling ARDBC, you can just restart the plug-in server
process instead of the entire Remedy Service.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin
Sent: Wednesday, May 14, 2008 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console

You will need to restart the Plug-in server.

Audrey H. Franklin
Senior Systems Analyst
ITS-ECOMS
New York University
Tel: 212.998.1146
[EMAIL PROTECTED]

- Original Message -
From: "T. Dee" <[EMAIL PROTECTED]>
Date: Wednesday, May 14, 2008 10:54 am
Subject: Re: Question: Overview Console
To: arslist@ARSLIST.ORG


> I added "Assigned Group" and added 3 new records to SHR:ARDBCFields.
>  
>  
>  
>  On 5/14/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote:
>  > You shouldn't have to stop/restart anything unless you're making
changes
>  > that call vendor forms.
>  >
>  > Matthew C. Gayford
>  > Technology Research & Development
>  > Information Technology Systems Division
>  > University of North Carolina Wilmington
>  > (910) 962-7177
>  >
>  >
>  > -Original Message-
>  > From: Action Request System discussion list(ARSList)
>  > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>  > Sent: Wednesday, May 14, 2008 10:42 AM
>  > To: arslist@ARSLIST.ORG
>  > Subject: Question: Overview Console
>  >
>  > Currently when I make changes to the Overview Console I STOP and
>  > RESTART Remedy Services.
>  >
>  > Is there another way of restting the Overview Console without
stopping
>  > and restarting Remedy Services?
>  >
>  > Thanks!
>  >
>  > Ty
>  >
>  >

>  > ___
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>  >
>  >

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>  
>

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>  


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Password Check Problem

[Dummy DontKnow]

**
Hi am using @@:Application-Confirm-Password  inorder to checkwhether user's password is right.When the password is not correct, it pops-up the following errormessage:
"ARERR [4549] Confirming password is not valid for the current userSet fields active link running a process failed (ARERR 1603)"
Althought i am trying to store this result in a result field. Now howdo iprevent this pop-up...My intent here is to avoid this pop-up and provide a customised errormesg.
I am using remedy ARS 6.3 it works good for remedy 7.0
Please do let me know
 



  
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Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution

[ITSM Support]

Hi Bulls-n-Bears,

The problem can be resolved by setting AR User Tool-->Home Page-->
Administrative Preferences-->My Admin-->Window Location
The values for following fields should be---
Server Window = -137 99 1020 324 250 1
Frame Window = 143 52 768 537 1

Note--Check your Window Resolution Settings also.

Hope this helps

Regards.
*Sandeep .*

*Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
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Bulls-n-Bears wrote:

Greetings Listers,
There's almost 40% of my screen on right side that's blank . User
forms/objects are displayed only towards the left rectangle. Is there
any setting/config I need to perform so I'd be able to utilize my
display ?

Mine is a wide screen monitor and the aspect ratio remains like this .
Anyone who could help ?

Cheers

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Re: Field Meta Properties?

[Misi Mladoniczky]

Hi,

No DB/Server-traffic is needed. All fields are retrieved when the ticket
is shown. All that needs to be done, is to keep a data-copy of changed
fields in the client memory.

It would not be a true DB-value, but I do not think that it matters. What
you typically want to do is to check for changes that the specific user
has done. The user will in any case get a warning on save if the record
has been updated since retrieval.

What would be nice, both in ACTL and FLTR, would be to be able to use the
DB/TR syntax in Set-Fields Actions. Both in a search qualification and in
values for CURRENT TRANSACTION operation.

Best Regards - Misi, RRR AB, http://rrr.se

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> Misi, as best I understand it, the TR/DB functionality only exists in
> Server-based workflow due to the client/server traffic involved in making
> it
> functional (retrieving DB info and processing it in phase, etc.) on
> client-based Active Links.  There's almost certainly a better answer than
> that, but that one makes enough sense to me.
>
> Rick
>
> On Wed, May 14, 2008 at 12:08 PM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
>
>> Hi,
>>
>> The TR/DB-functionality allways does it. The problem is that the syntax
>> is, for some very obscure reason, not available in Active Links.
>>
>> ('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
>> 1) would be. I see no point in changing the syntax, but it would be nice
>> to use it in Active Links.
>>
>> The Hidden/Visible stuff is less useful. It can allways be tracked with
>> a
>> display-only-flag. It does no great harm to do one extra Hide or Show...
>>
>>Best Regards - Misi, RRR AB, http://rrr.se
>>
>> > I'm going to put this in as an RFE - I highly expect to get shot down
>> > even though it would save a LOT of coding work at times.
>> >
>> > First though I thought I'd ask for input and criticism of the idea.
>> >
>> > Frequently I want workflow to fire on dependencies like a field being
>> > visible/hidden or a field value having been changed.  TR/DB value
>> > comparisons frequently do not do it depending on what I'm trying to
>> > accomplish.
>> >
>> > What I'd really like to be able to do at least in Active Links is a
>> "Run
>> > IF" that went something like:
>> >
>> > 'Status'.changed=1
>> >
>> > or
>> >
>> > 'Myfield".visible=0
>> >
>> > Just about every GUI coding platform I've seen has things like this.
>> >
>> > I'm also going to put in an RFE for improved logging for things like
>> > Dialog Open/Close field mappings, etc.
>> >
>> > Crazy requests?  What say you?
>> >
>> > William Rentfrow, Principal Consultant
>> > [EMAIL PROTECTED]
>> > C 701-306-6157
>> > O 952-432-0227
>> >
>> >
>> >
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>> >
>> >
>>
>>
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Re: Help with Vertical Navigation Bar and strange permissions happenings

[ITSM Support]

Hi Gary,

I have tried the scenario expected by you.on AR 7.1 and it works fine.
The problem may be in the creation of "test biz user" to different groups.
Check whether the user belongs to the expected groups or not.


Hope this helps

Regards.
Mahendra.

*Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com


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Gary Opela (Corporate) wrote:


I have a user called test.biz. He has three permission groups, groupa, 
groupb, groupc. I have a vertical navigation bar that has several 
top-level menus on it. One of the menus is called Add/Modify Quote. It 
has groupa permissions on it. The permission groupa is just a generic 
permission group that everyone has, like public, but it’s explicit.


The menu option of Add/Modify Quote has several menu items under it. 
They are Add Quote, Delete Quote, Approve Quote, Modify Quote. All 
have groupa permission, except approve quote. If I do not give it any 
permission, then test.biz cannot see it. However, if I give it any 
permission group, even a group that test.biz does not have, then 
test.biz can see that menu item. He cannot see any of the other stuff 
that has the same permissions, such as tabs.



For some strange reason, if I give that menu item any permission at 
all, it’s basically the same as giving it public. Does anyone know of 
anything different that I have to do? Has anyone else run into this?


Thanks,

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

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