Re: Help with Vertical Navigation Bar and strange permissions happenings
Hi Gary, I have tried the scenario expected by you.on AR 7.1 and it works fine. The problem may be in the creation of test biz user to different groups. Check whether the user belongs to the expected groups or not. Hope this helps Regards. Mahendra. *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Gary Opela (Corporate) wrote: I have a user called test.biz. He has three permission groups, groupa, groupb, groupc. I have a vertical navigation bar that has several top-level menus on it. One of the menus is called Add/Modify Quote. It has groupa permissions on it. The permission groupa is just a generic permission group that everyone has, like public, but it’s explicit. The menu option of Add/Modify Quote has several menu items under it. They are Add Quote, Delete Quote, Approve Quote, Modify Quote. All have groupa permission, except approve quote. If I do not give it any permission, then test.biz cannot see it. However, if I give it any permission group, even a group that test.biz does not have, then test.biz can see that menu item. He cannot see any of the other stuff that has the same permissions, such as tabs. For some strange reason, if I give that menu item any permission at all, it’s basically the same as giving it public. Does anyone know of anything different that I have to do? Has anyone else run into this? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com */Best Product, Best People, Best Price/**/^TM /* *An ISO 9001:2000 Certified, CMMI^® Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Field Meta Properties?
Hi,
No DB/Server-traffic is needed. All fields are retrieved when the ticket
is shown. All that needs to be done, is to keep a data-copy of changed
fields in the client memory.
It would not be a true DB-value, but I do not think that it matters. What
you typically want to do is to check for changes that the specific user
has done. The user will in any case get a warning on save if the record
has been updated since retrieval.
What would be nice, both in ACTL and FLTR, would be to be able to use the
DB/TR syntax in Set-Fields Actions. Both in a search qualification and in
values for CURRENT TRANSACTION operation.
Best Regards - Misi, RRR AB, http://rrr.se
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Misi, as best I understand it, the TR/DB functionality only exists in
Server-based workflow due to the client/server traffic involved in making
it
functional (retrieving DB info and processing it in phase, etc.) on
client-based Active Links. There's almost certainly a better answer than
that, but that one makes enough sense to me.
Rick
On Wed, May 14, 2008 at 12:08 PM, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
The TR/DB-functionality allways does it. The problem is that the syntax
is, for some very obscure reason, not available in Active Links.
('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
1) would be. I see no point in changing the syntax, but it would be nice
to use it in Active Links.
The Hidden/Visible stuff is less useful. It can allways be tracked with
a
display-only-flag. It does no great harm to do one extra Hide or Show...
Best Regards - Misi, RRR AB, http://rrr.se
I'm going to put this in as an RFE - I highly expect to get shot down
even though it would save a LOT of coding work at times.
First though I thought I'd ask for input and criticism of the idea.
Frequently I want workflow to fire on dependencies like a field being
visible/hidden or a field value having been changed. TR/DB value
comparisons frequently do not do it depending on what I'm trying to
accomplish.
What I'd really like to be able to do at least in Active Links is a
Run
IF that went something like:
'Status'.changed=1
or
'Myfield.visible=0
Just about every GUI coding platform I've seen has things like this.
I'm also going to put in an RFE for improved logging for things like
Dialog Open/Close field mappings, etc.
Crazy requests? What say you?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution
Hi Bulls-n-Bears, The problem can be resolved by setting AR User Tool--Home Page-- Administrative Preferences--My Admin--Window Location The values for following fields should be--- Server Window = -137 99 1020 324 250 1 Frame Window = 143 52 768 537 1 Note--Check your Window Resolution Settings also. Hope this helps Regards. *Sandeep .* *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Bulls-n-Bears wrote: Greetings Listers, There's almost 40% of my screen on right side that's blank . User forms/objects are displayed only towards the left rectangle. Is there any setting/config I need to perform so I'd be able to utilize my display ? Mine is a wide screen monitor and the aspect ratio remains like this . Anyone who could help ? Cheers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Password Check Problem
** Hi am using @@:Application-Confirm-Password field ID inorder to checkwhether user's password is right.When the password is not correct, it pops-up the following errormessage: "ARERR [4549] Confirming password is not valid for the current userSet fields active link running a process failed (ARERR 1603)" Althought i am trying to store this result in a result field. Now howdo iprevent this pop-up...My intent here is to avoid this pop-up and provide a customised errormesg. I am using remedy ARS 6.3 it works good for remedy 7.0 Please do let me know __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Question: Overview Console
Since you're calling ARDBC, you can just restart the plug-in server process instead of the entire Remedy Service. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Wednesday, May 14, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Overview Console You will need to restart the Plug-in server. Audrey H. Franklin Senior Systems Analyst ITS-ECOMS New York University Tel: 212.998.1146 [EMAIL PROTECTED] - Original Message - From: T. Dee [EMAIL PROTECTED] Date: Wednesday, May 14, 2008 10:54 am Subject: Re: Question: Overview Console To: arslist@ARSLIST.ORG I added Assigned Group and added 3 new records to SHR:ARDBCFields. On 5/14/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Question: Overview Console Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Need ITSM 7.0.02 'Patch 7' for Change/Asset/Problem for Windows/NT
Hi, Can somebody share ITSM 7.0.02 Change/Asset/ Problem Management patches 7 for all three modules? We tried at BMC site but not able to load due to time out error. We are using Windows environment with ARS 7.1 and CMBD 2.1. Actually when we are trying to create a ticket in change module after successful completion of installation, it is giving some error on some missing fields and forms. e.g. 'CHG:Association-CI Join' form is missing although it's field's reference are there in filters and other workflow objects. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with Vertical Navigation Bar and strange permissions happenings
I've verified the user is only in a small set of groups, and none of which overlap any of the groups which have permission to the button. I've now also noticed that this is affecting other vertical navigation bars throughout my application. It is not restricting access based on permission at all unless I totally remove all permissions. My test user is a member of three groups. I have only one group that has permission to the VNB object, and it is not one of the three groups to which my test user has permission. I'm not running any patch, are you patched? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Thursday, May 15, 2008 2:04 AM To: arslist@ARSLIST.ORG Subject: Re: Help with Vertical Navigation Bar and strange permissions happenings Hi Gary, I have tried the scenario expected by you.on AR 7.1 and it works fine. The problem may be in the creation of test biz user to different groups. Check whether the user belongs to the expected groups or not. Hope this helps Regards. Mahendra. *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Gary Opela (Corporate) wrote: I have a user called test.biz. He has three permission groups, groupa, groupb, groupc. I have a vertical navigation bar that has several top-level menus on it. One of the menus is called Add/Modify Quote. It has groupa permissions on it. The permission groupa is just a generic permission group that everyone has, like public, but it's explicit. The menu option of Add/Modify Quote has several menu items under it. They are Add Quote, Delete Quote, Approve Quote, Modify Quote. All have groupa permission, except approve quote. If I do not give it any permission, then test.biz cannot see it. However, if I give it any permission group, even a group that test.biz does not have, then test.biz can see that menu item. He cannot see any of the other stuff that has the same permissions, such as tabs. For some strange reason, if I give that menu item any permission at all, it's basically the same as giving it public. Does anyone know of anything different that I have to do? Has anyone else run into this? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com */Best Product, Best People, Best Price/**/^TM /* *An ISO 9001:2000 Certified, CMMI^(r) Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution
Sandeep, I've tried this but that didnt change anything. where do i check the window resolution settings ? btw, what are the values given for server window and frame window ? :) On May 15, 1:07 pm, ITSM Support [EMAIL PROTECTED] wrote: Hi Bulls-n-Bears, The problem can be resolved by setting AR User Tool--Home Page-- Administrative Preferences--My Admin--Window Location The values for following fields should be--- Server Window = -137 99 1020 324 250 1 Frame Window = 143 52 768 537 1 Note--Check your Window Resolution Settings also. Hope this helps Regards. *Sandeep .* *Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web :www.vyomlabs.com * Bulls-n-Bears wrote: Greetings Listers, There's almost 40% of my screen on right side that's blank . User forms/objects are displayed only towards the left rectangle. Is there any setting/config I need to perform so I'd be able to utilize my display ? Mine is a wide screen monitor and the aspect ratio remains like this . Anyone who could help ? Cheers ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Password Checking Problem
I'm sorry, but didn't you already ask this on Wed using the name/email of: manjunath badiger [EMAIL PROTECTED] And I saw a reply from Fred Grooms stating that in 6.3, it's a system message specific to this function. Tim P.S. Tip 1: You might want to pick one email account (preferably the one with the real name in it) and use that one instead of multiple email accounts. Tip 2: Follow up to your original post instead of posting the same question again, especially within such a short time frame. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manjunath badiger Sent: Wednesday, May 14, 2008 5:27 AM To: arslist@ARSLIST.ORG Subject: Password Checking Problem ** Hi, I am using @@:Application-Confirm-Password field ID inorder to check whether user's password is right. When the password is not correct, it pops-up the following error message: ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR 1603) Althought i am trying to store this result in a result field. Now how do i prevent this pop-up... My intent here is to avoid this pop-up and provide a customised error mesg. I am using remedy ARS 6.3 it works good for remedy 7.0 Please do let me know Thanks Manjunath _ Bring your gang together. Do your thing. Find http://in.rd.yahoo.com/tagline_groups_9/*http:/in.promos.yahoo.com/groups/ your favourite Yahoo! Group. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Tomcat won't run right.....why?
Outstanding! That did it! I never would have thought of that Thank you very much!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, May 14, 2008 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat won't run right.why? In my experience, the default install of Tomcat performed during the Mid-Tier installation has the default Tomcat port 8080 commented out. The Mid-Tier itself relies on Jakarta redirection. If you want to enable the default Tomcat port and pages you need to edit the server.xml file (C:\Program Files\Apache Software Foundation\Tomcat-5.5.17\conf\server.xml) Find the following section: !-- Define a non-SSL HTTP/1.1 Connector on port 8080 -- !---comment out port 8080 Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true / end comment out port 8080 -- And remove the comment-out by deleting the second and last lines above. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 14, 2008 8:50 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat won't run right.why? Ran into exactly the same problem. Fixing the port didn't' help either, as not even tomcat's default config pages would load. I was using 7.1 and let it install tomcat. Finally, I unistalled everything, then installed tomcat manually, then installed the mid-tier. I had to change my port settings and some other manual stuff, and it took forever, but that was the only way I could get 7.1 to work with tomcat. I also disabled IIS. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, May 14, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat won't run right.why? What port are you using? Check the server.xml file to see the defined default Tomcat port. Then go to http://yourservername:/ where is the defined port. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Wednesday, May 14, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Tomcat won't run right.why? ** We have a 7.1 system installed along with Tomcat 5.5.17. The installation went apparently ok. However, when I checked out Tomcat by going into the start menu and clicking on the Welcome screen, it gave an error about not finding the page to display. The tomcat service is running. The log shows that it apparently tried to load arsys_api.xml - but when I search for that in the Programs directory it's not there. Looks like the midtier stuff doesn't work as well. I'm trying to access the Tomcat welcome screen on the same machine as all of the software, etc. I'd appreciate any guidance as to what I should be checking. Thank you! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Data Chunking
Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. So currently we are using the User tool and the Web interface to access our forms... In order to tune the WEB performance I wanted to set the data chunking to 100 in the View properties. But the problem is that this chunking also occurs for the user tool... Please not that I'm using the same view (the default admin view) and I haven't created any additional web views and I also don't want to create a new one just for this data chunking... So I was wondering if we can set this data chunking size via workflow, so that we can use data chunking when accessing via Web and not doing any chunk when we are accessing forms via the user tool... Thanks Regards Pascal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Turing back on the service request console?
I have been told that SRM overwrites all of the Requester console. THe way I do a comparison demo is to have separate VM Ware sessions. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 May 2008 10:51 am Subject: Turing back on the service request console? ** Good morning all, ? A strange question, but I need to ask. Can the service request console be re enabled, after installing service request management and if so how? ? I need it for a demo to show the differences. ? As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Turing back on the service request console?
Thanks, I had a feeling that is what I neeed to do. hbr On Thu, May 15, 2008 at 10:58 AM, Roger Justice [EMAIL PROTECTED] wrote: ** I have been told that SRM overwrites all of the Requester console. THe way I do a comparison demo is to have separate VM Ware sessions. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 May 2008 10:51 am Subject: Turing back on the service request console? ** Good morning all, A strange question, but I need to ask. Can the service request console be re enabled, after installing service request management and if so how? I need it for a demo to show the differences. As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Plan your next roadtrip with MapQuest.comhttp://www.mapquest.com/?ncid=mpqmap000304: America's #1 Mapping Site. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console
THANKS! On 5/15/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: Since you're calling ARDBC, you can just restart the plug-in server process instead of the entire Remedy Service. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Wednesday, May 14, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Overview Console You will need to restart the Plug-in server. Audrey H. Franklin Senior Systems Analyst ITS-ECOMS New York University Tel: 212.998.1146 [EMAIL PROTECTED] - Original Message - From: T. Dee [EMAIL PROTECTED] Date: Wednesday, May 14, 2008 10:54 am Subject: Re: Question: Overview Console To: arslist@ARSLIST.ORG I added Assigned Group and added 3 new records to SHR:ARDBCFields. On 5/14/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Question: Overview Console Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Errors when trying to Use the CI Relationship Viewer
Howard: The only guess I have is that perhaps the tomcat 4.1 instance is trying to handle some of the mid-tier code. Since the mid-tier needs a minimum tomcat version of 5.0, I don't think this would work. Frankly my confidence is not high that this is your problem, but it's the only thing that occurs to me. FWIW, --Phil - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 11:26:29 AM Subject: Re: Errors when trying to Use the CI Relationship Viewer ** IPhil, have 5.5 installed, but the mid-tier is talking to a 4.1 install I have as well. hbr On Wed, May 14, 2008 at 1:26 PM, Phil Murnane [EMAIL PROTECTED] wrote: ** Howard: What version of Apache httpd and tomcat are you running? --Phil - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 9:59:11 AM Subject: Errors when trying to Use the CI Relationship Viewer ** When I open the CI Relationship View from the CMDB console, I get the error below. I have checked the mid-tier (running version 7.0.01) and Data Visuatization Module is on. Everything else appears to be working (Change Calandar for example). What am I missing (and Axton or Matt be nice). As always thanks, Howard HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:222) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Thread.java:534) root cause java.lang.UnsupportedClassVersionError: com/bmc/cmdb/viewer/CiViewerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:539) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123) at java.net.URLClassLoader.defineClass(URLClassLoader.java:251) at java.net.URLClassLoader.access$100(URLClassLoader.java:55) at java.net.URLClassLoader$1.run(URLClassLoader.java:194) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:187) at java.lang.ClassLoader.loadClass(ClassLoader.java:289) at java.lang.ClassLoader.loadClass(ClassLoader.java:235) at
Server Group failover without load balancer
Can we setup a server group failover without a load balancer? We are in Sun Solaris 5.10 ARS 7.0.1 Any help will be appreciated. Thanks Rezaul E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT - Password Checking Problem
The name says it all I know... it is mean... but I didn't pick his fake name! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dummy DontKnow From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 15, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Password Checking Problem ** I'm sorry, but didn't you already ask this on Wed using the name/email of: manjunath badiger [EMAIL PROTECTED] And I saw a reply from Fred Grooms stating that in 6.3, it's a system message specific to this function. Tim P.S. Tip 1: You might want to pick one email account (preferably the one with the real name in it) and use that one instead of multiple email accounts. Tip 2: Follow up to your original post instead of posting the same question again, especially within such a short time frame. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manjunath badiger Sent: Wednesday, May 14, 2008 5:27 AM To: arslist@ARSLIST.ORG Subject: Password Checking Problem ** Hi, I am using @@:Application-Confirm-Password field ID inorder to check whether user's password is right. When the password is not correct, it pops-up the following error message: ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR 1603) Althought i am trying to store this result in a result field. Now how do i prevent this pop-up... My intent here is to avoid this pop-up and provide a customised error mesg. I am using remedy ARS 6.3 it works good for remedy 7.0 Please do let me know Thanks Manjunath Bring your gang together. Do your thing. Find your favourite Yahoo! Group. http://in.rd.yahoo.com/tagline_groups_9/*http:/in.promos.yahoo.com/grou ps/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to open an attachment in a child form record from a tablefield on the parent record?
Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage area. Initially my thought was to simply use a table field on the Site form displaying the necessary fields from the child form. On the child form there would be an attachment pool. There would be only one attachment per child record because other identifying information goes with each .jpg file. So in the table field we'd see the attachment file, description name, and view name for each child record associated with that Site. Ten child records, ten rows on the table field, ten .jpgs. Problem is, you cannot select the attachment field (filename) in the table field. Yes, we can double click on the row and access the .jpg file directly on the child record but of course that is not what they would prefer. They want to see the .jpg filenames, double click on them and whalaa they are open directly from the Site record. I thought it sounded reasonable until I'm playing around with the concept right now. I've looked through the documentation for some way to display this other than a table field and if it's there I'm missing it. Any suggestions on how I can accomplish this? ARS v7.0.1P3 (server, admin, user) Oracle 10g Windows 2003 I appreciate your help and ideas. Let me know what other information I could provide. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sync Search Timeout Defect (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the Related Workflow Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at 0x7c168f1d referenced memory at 0x001c. The memory could not be read. Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Timeout Defect (UNCLASSIFIED)
I wonder if they are going to provide the hot fix to those of us who opened issues on this several times over the past year against 7.0 and then 7.1, but they closed them all after logging defects. I doubt it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Thursday, May 15, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Sync Search Timeout Defect (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: --- - 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the Related Workflow Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: --- - Aradmin.exe - Application Error The instruction at 0x7c168f1d referenced memory at 0x001c. The memory could not be read. Click on OK to terminate the program --- - --- - I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DST calc's not correct between dst server site and non-dst problem site
Good afternoon. ARServer 7.1 Client 6.3 and 7.1 Sybase 12.5.4 Solaris 5.9 Has anyone run into the problem of incorrect SLA calculation's where the server site is in DST and the problem location isn't? Our server is located in NJ, and we have customer's in Hong Kong. In the US, during non-DST months, the SLA calculate correctly but, now, during DST months, the SLA calculates one hour short. This is being used on a home grown application, not a Remedy purchased application. Thank you in advance. Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Thanks, Gordon. Nice to know that there's a fix, it's been a sore spot for many. Interesting that it was related to content and not capacity. Hopefully, an internal bug was created to clear up the content issues as well. I think the new admin tool will be differently-abled, to be euphemistic in a positive way. I am really looking forward to seeing what it can do. Rick On Thu, May 15, 2008 at 11:45 AM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the Related Workflow Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at 0x7c168f1d referenced memory at 0x001c. The memory could not be read. Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier and Global Fields RESOLVED
From BMC support. MidTier global fields are limited to about 3.5K On Wed, May 14, 2008 at 11:41 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I believe on the Web a Global field is stored as a cookie so you have to deal with the limitations of cookies by the browser. Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso *Sent:* Wednesday, May 14, 2008 10:17 AM *To:* arslist@ARSLIST.ORG *Subject:* MidTier and Global Fields ** I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20 when a form opens: The current global field values are too large to be stored (ARERR 9360) On the form there are several global fields and they are all size 0. I have work flow that walks a table and builds a very large string of values and sets the end value into a global field. I have narrowed it down to a size limitation of 1059 characters. If there are more than that I get the error. This does not happen on the 6.3p20 User Tool. Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Trimming a field
Claire, If I understand you correctly, something like this should work. SUBSTR($email_field$, 0, STRSTR($email_field$, )) HTH, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, May 15, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Trimming a field ** I finally got my mail transition form working. As a matter of fact it works too well! I need to delete everything from the -Original Message- or the From: Remedy forward. Any suggestions? Below is a sample of the email that people send to the form: I completed the survey again. Thanks, Donna -Original Message- From: Remedy Sent: Friday, May 09, 2008 3:53 PM To: Gill, Donna Subject: Information Systems - Customer Satisfaction Survey - Case (HD001542697) Your service request for: Customer states that the xp antivirus program still keeps popping up and needs it removed has been completed. We would appreciate your feedback regarding the service provided. Please take a few moments to complete the ISD Customer Service Survey at the link below. Your feedback continues to be our most important measure for determining your satisfaction and our success. Please select this link to complete the ISD Customer Service Survey. Support Resource: Scott Mey Support Team: Desktop Solutions Arrival Time: 5/5/2008 11:14:53 AM Thank you, The ISD Team OR Pager #19185 From: Remedy Sent: Wed 5/14/2008 1:30 AM To: Any help would be appreciated! ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
As would I. If someone could post a link to it (if it exists), that would be greatly appreciated. Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, May 15, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
Really quite simple once you think about ityou already have the attachment form with its attachment pool and field, you already have the table field on your main form showing you all of the records, that's 90% of the way. Now you need an attachment pool on your main form, and a display only attachment field. Disable table drill down on the table field, create an AL that fires on dbl click of the table row that does a setfield from the attachment form to your main form into the display only attachment field. Then have a second AL that fires on dbl click that opens the attachment from the main form. This will give them the ability to open the attachments stored in your attachment form. Let me know if you get stuck on anything I have said...I've implemented this a number of times with great success. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: How to open an attachment in a child form record from a tablefield on the parent record? ** Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage area. Initially my thought was to simply use a table field on the Site form displaying the necessary fields from the child form. On the child form there would be an attachment pool. There would be only one attachment per child record because other identifying information goes with each .jpg file. So in the table field we'd see the attachment file, description name, and view name for each child record associated with that Site. Ten child records, ten rows on the table field, ten .jpgs. Problem is, you cannot select the attachment field (filename) in the table field. Yes, we can double click on the row and access the .jpg file directly on the child record but of course that is not what they would prefer. They want to see the .jpg filenames, double click on them and whalaa they are open directly from the Site record. I thought it sounded reasonable until I'm playing around with the concept right now. I've looked through the documentation for some way to display this other than a table field and if it's there I'm missing it. Any suggestions on how I can accomplish this? ARS v7.0.1P3 (server, admin, user) Oracle 10g Windows 2003 I appreciate your help and ideas. Let me know what other information I could provide. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Strange Web Link
Hi, We have two URLs: On URL #1, we click the URL link, this takes us to the login.jsp page, we log in, select the Incident Management console, then we click on the Requester Console and application opens. On URL #2 (that is on a different web page), we click the URL link, it takes us to the login.jsp, we log in, we select the Incident Management Console, we select the Requester Console, and nothing happens. There had been a couple of instances where we had to delete the cookies to open the Requester Console on URL #1. What would cause this to work on web link and not the other. We spoke with the web team, and they said the permissions were fine. **Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. (http://food.aol.com/dinner-tonight?NCID=aolfod000301) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Data Chunking
Hi Pascal, I don't think you can set a different value for data chunking depending on whether you access it through the Mid-Tier or through the User Tool. My reaction to your question would be: - there are many, many things to look at to improve performance through the Mid-Tier, but maybe you've done all that already. - do your users really need more than 100 records per chunk when using the application through the User Tool??? Cheers. Kaïs Tournier, Pascal wrote: ** Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. So currently we are using the User tool and the Web interface to access our forms... In order to tune the WEB performance I wanted to set the data chunking to 100 in the View properties. But the problem is that this chunking also occurs for the user tool... Please not that I'm using the same view (the default admin view) and I haven't created any additional web views and I also don't want to create a new one just for this data chunking... So I was wondering if we can set this data chunking size via workflow, so that we can use data chunking when accessing via Web and not doing any chunk when we are accessing forms via the user tool... Thanks Regards Pascal __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
In addition to what LJ says, I think you might want a char field on the child form to hold the filename of the jpg (put a filter on the child form to update it on submit modify). Then you can use the char field in the table field on the parent form so they can see the filename. Also, if you put the display only attachment pool on a hidden tab, make sure the user has permissions to the tab as well as the pool (or put the pool somewhere else). I think this is a registered bug, but I don't have the number handy. This bug was for a 6.3 server, I haven't tested on 7.x. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/15/2008 12:07 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How to open an attachment in a child form record from a tablefield on the parent record? ** Really quite simple once you think about ityou already have the attachment form with its attachment pool and field, you already have the table field on your main form showing you all of the records, that's 90% of the way. Now you need an attachment pool on your main form, and a display only attachment field. Disable table drill down on the table field, create an AL that fires on dbl click of the table row that does a setfield from the attachment form to your main form into the display only attachment field. Then have a second AL that fires on dbl click that opens the attachment from the main form. This will give them the ability to open the attachments stored in your attachment form. Let me know if you get stuck on anything I have said...I've implemented this a number of times with great success. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: How to open an attachment in a child form record from a tablefield on the parent record? ** Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage area. Initially my thought was to simply use a table field on the Site form displaying the necessary fields from the child form. On the child form there would be an attachment pool. There would be only one attachment per child record because other identifying information goes with each .jpg file. So in the table field we'd see the attachment file, description name, and view name for each child record associated with that Site. Ten child records, ten rows on the table field, ten .jpgs. Problem is, you cannot select the attachment field (filename) in the table field. Yes, we can double click on the row and access the .jpg file directly on the child record but of course that is not what they would prefer. They want to see the .jpg filenames, double click on them and whalaa they are open directly from the Site record. I thought it sounded reasonable until I'm playing around with the concept right now. I've looked through the documentation for some way to display this other than a table field and if it's there I'm missing it. Any suggestions on how I can accomplish this? ARS v7.0.1P3 (server, admin, user) Oracle 10g Windows 2003 I appreciate your help and ideas. Let me know what other information I could provide. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Automated server logging control
Does anyone know of a way to automate the turning on/off of server logs? I looked at using the new Server Event calls, but the AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active Link, and it isn't intended (or probably even enabled) to deal with server settings, even though the event can be logged as such. It would be more doable on 7.x, I think, but I still can't quite noodle out a way to make it happen there, either. Rick ARS 6.3/Oracle 10i/RHEL 3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
That's a bug? I always thought that was 'by design'...I considered the Tab to be a 'container' for the fields...if you don't have access to get into the container, you can't get to the things in it...even if you have permission to them...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, May 15, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: How to open an attachment in a child form record from a tablefield on the parent record? ** In addition to what LJ says, I think you might want a char field on the child form to hold the filename of the jpg (put a filter on the child form to update it on submit modify). Then you can use the char field in the table field on the parent form so they can see the filename. Also, if you put the display only attachment pool on a hidden tab, make sure the user has permissions to the tab as well as the pool (or put the pool somewhere else). I think this is a registered bug, but I don't have the number handy. This bug was for a 6.3 server, I haven't tested on 7.x. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/15/2008 12:07 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How to open an attachment in a child form record from a tablefield on the parent record? ** Really quite simple once you think about ityou already have the attachment form with its attachment pool and field, you already have the table field on your main form showing you all of the records, that's 90% of the way. Now you need an attachment pool on your main form, and a display only attachment field. Disable table drill down on the table field, create an AL that fires on dbl click of the table row that does a setfield from the attachment form to your main form into the display only attachment field. Then have a second AL that fires on dbl click that opens the attachment from the main form. This will give them the ability to open the attachments stored in your attachment form. Let me know if you get stuck on anything I have said...I've implemented this a number of times with great success. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: How to open an attachment in a child form record from a tablefield on the parent record? ** Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage area. Initially my thought was to simply use a table field on the Site form displaying the necessary fields from the child form. On the child form there would be an attachment pool. There would be only one attachment per child record because other identifying information goes with each .jpg file. So in the table field we'd see the attachment file, description name, and view name for each child record associated with that Site. Ten child records, ten rows on the table field, ten .jpgs. Problem is, you cannot select the attachment field (filename) in the table field. Yes, we can double click on the row and access the .jpg file directly on the child record but of course that is not what they would prefer. They want to see the .jpg filenames, double click on them and whalaa they are open directly from the Site record. I thought it sounded reasonable until I'm playing around with the concept right now. I've looked through the documentation for some way to display this other than a table field and if it's there I'm missing it. Any suggestions on how I can accomplish this? ARS v7.0.1P3 (server, admin, user) Oracle 10g Windows 2003 I appreciate your help and ideas. Let me know what other information I could provide. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding
Re: How to open an attachment in a child form record from a tablefield on the parent record?
If you want the table field to have the name of the attachment do the following: On your attachment form have a Character field to hold the attachment name (i.e. Short Description). Do a Set Fields action to set the Character field = the Attachment field. This will put the following formatted text into your character field. FileSize;CompressedSize;FileName ( i.e. 60921;4333;C:\Temp\My Picture File Name.jpg ) You then have to do 2 STRSTR/SUBSTR passes ( 4 Set Field actions) on the text to drop off the 2 file size values. zTempInteger = STRSTR ($Short Description$, ;) + 1 Short Description = SUBSTR ($Short Description$, $zTempInteger$) zTempInteger = STRSTR ($Short Description$, ;) + 1 Short Description = SUBSTR ($Short Description$, $zTempInteger$) Bingo, you have your file name. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 15, 2008 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: How to open an attachment in a child form record from a tablefield on the parent record? ** Really quite simple once you think about ityou already have the attachment form with its attachment pool and field, you already have the table field on your main form showing you all of the records, that's 90% of the way. Now you need an attachment pool on your main form, and a display only attachment field. Disable table drill down on the table field, create an AL that fires on dbl click of the table row that does a setfield from the attachment form to your main form into the display only attachment field. Then have a second AL that fires on dbl click that opens the attachment from the main form. This will give them the ability to open the attachments stored in your attachment form. Let me know if you get stuck on anything I have said...I've implemented this a number of times with great success. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: How to open an attachment in a child form record from a tablefield on the parent record? ** Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage area. Initially my thought was to simply use a table field on the Site form displaying the necessary fields from the child form. On the child form there would be an attachment pool. There would be only one attachment per child record because other identifying information goes with each .jpg file. So in the table field we'd see the attachment file, description name, and view name for each child record associated with that Site. Ten child records, ten rows on the table field, ten .jpgs. Problem is, you cannot select the attachment field (filename) in the table field. Yes, we can double click on the row and access the .jpg file directly on the child record but of course that is not what they would prefer. They want to see the .jpg filenames, double click on them and whalaa they are open directly from the Site record. I thought it sounded reasonable until I'm playing around with the concept right now. I've looked through the documentation for some way to display this other than a table field and if it's there I'm missing it. Any suggestions on how I can accomplish this? ARS v7.0.1P3 (server, admin, user) Oracle 10g Windows 2003 I appreciate your help and ideas. Let me know what other information I could provide. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Automated server logging control
I wrote a remedy app a few years ago that I posted to the list that created a form that allowed you to turn on/off any of the logs...it was a form intended to have 1 record in it that you just updated check boxes to checked or not (very similar to the admin tool) that you could use push actions to update the record...it worked quite well...I developed it on either 6.0 or 6.3, I can't remember which...if you can't find it in the archives let me know and I'll send you a copy. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 15, 2008 2:08 PM To: arslist@ARSLIST.ORG Subject: Automated server logging control ** Does anyone know of a way to automate the turning on/off of server logs? I looked at using the new Server Event calls, but the AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active Link, and it isn't intended (or probably even enabled) to deal with server settings, even though the event can be logged as such. It would be more doable on 7.x, I think, but I still can't quite noodle out a way to make it happen there, either. Rick ARS 6.3/Oracle 10i/RHEL 3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MidTier and Global Fields RESOLVED
That's because IE limit's the size of the entire HTTP header to about 4k (and cookies are part of that) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, May 15, 2008 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: MidTier and Global Fields RESOLVED From BMC support. MidTier global fields are limited to about 3.5K On Wed, May 14, 2008 at 11:41 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: I believe on the Web a Global field is stored as a cookie so you have to deal with the limitations of cookies by the browser. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 14, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: MidTier and Global Fields I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20 when a form opens: The current global field values are too large to be stored (ARERR 9360) On the form there are several global fields and they are all size 0. I have work flow that walks a table and builds a very large string of values and sets the end value into a global field. I have narrowed it down to a size limitation of 1059 characters. If there are more than that I get the error. This does not happen on the 6.3p20 User Tool. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Roles and Dynamic Groups
Okay, this is my last question today, I promise. This is kind of a wrap-up of some of the questions I've posted lately. How do you create the role for a dynamic group when using deployable applications? I tried by creating the role like normal. I kept the same name for the role and the group, they are both Purchaser. To the roll, I gave the negative group id, 60003 was the group id, so I gave the role -60003. The problem I had was that whenever I went into an object to add permissions, both the role and the group showed up. Basically, Purchaser showed up twice. None of my other roles do this, only the roles for dynamic groups. So, I deleted the roles thinking maybe you don't need roles for dynamic groups, even though what little I can get out of the documentation says you do, even though it always talks about regular and computed groups when creating roles. Now, any time I add a dynamic group permission to an object, everyone in the world gets access to the object, not just the person in the Purchaser field. So, basically, once I deleted the role for Purchaser, and put just the group for Purchaser on the field, then remedy started giving everyone access. I can kind of see why it would do this, but my main question is why does Purchaser show up twice in my group list on my permissions tab for an object if I have a role created for it? I'm sure this is an elementary question, but I've never needed to use both a dynamic group and a deployable application. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
Bug or not, it was a pain in the keister until I figured it out. :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/15/2008 01:17 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How to open an attachment in a child form record from a tablefield on the parent record? ** That's a bug? I always thought that was 'by design'...I considered the Tab to be a 'container' for the fields...if you don't have access to get into the container, you can't get to the things in it...even if you have permission to them...:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, May 15, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: How to open an attachment in a child form record from a tablefield on the parent record? ** In addition to what LJ says, I think you might want a char field on the child form to hold the filename of the jpg (put a filter on the child form to update it on submit modify). Then you can use the char field in the table field on the parent form so they can see the filename. Also, if you put the display only attachment pool on a hidden tab, make sure the user has permissions to the tab as well as the pool (or put the pool somewhere else). I think this is a registered bug, but I don't have the number handy. This bug was for a 6.3 server, I haven't tested on 7.x. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/15/2008 12:07 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How to open an attachment in a child form record from a tablefield on the parent record? ** Really quite simple once you think about ityou already have the attachment form with its attachment pool and field, you already have the table field on your main form showing you all of the records, that's 90% of the way. Now you need an attachment pool on your main form, and a display only attachment field. Disable table drill down on the table field, create an AL that fires on dbl click of the table row that does a setfield from the attachment form to your main form into the display only attachment field. Then have a second AL that fires on dbl click that opens the attachment from the main form. This will give them the ability to open the attachments stored in your attachment form. Let me know if you get stuck on anything I have said...I've implemented this a number of times with great success. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: How to open an attachment in a child form record from a tablefield on the parent record? ** Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage area. Initially my thought was to simply use a table field on the Site form displaying the necessary fields from the child form. On the child form there would be an attachment pool. There would be only one attachment per child record because other identifying information goes with each .jpg file. So in the table field we'd see the attachment file, description name, and view name for each child record associated with that Site. Ten child records, ten rows on the table field, ten .jpgs. Problem is, you cannot select the attachment field (filename) in the table field. Yes, we can double click on the row and access the .jpg file directly on the child record but of course that is not what they would prefer. They want to see the .jpg filenames, double click on them and whalaa they are open directly from the Site record. I thought it sounded reasonable until I'm playing around with the concept right now. I've looked through the documentation for some way to display this other than a table field and if it's there I'm missing it. Any suggestions on how I can accomplish this? ARS v7.0.1P3 (server, admin, user) Oracle 10g Windows 2003 I appreciate your help and ideas. Let me know what other information I could provide. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT
Re: Automated server logging control
Just do a Push to the Configuration ARDBC form (as long as you have the ardbcconf plugin loaded). This form allows access to the ar.conf file thru the User Tool. The record where Name = Debug-mode is the log level. I believe a change to data on the form automatically forces the server to re-read the conf file. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 15, 2008 3:08 PM To: arslist@ARSLIST.ORG Subject: Automated server logging control Does anyone know of a way to automate the turning on/off of server logs? I looked at using the new Server Event calls, but the AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active Link, and it isn't intended (or probably even enabled) to deal with server settings, even though the event can be logged as such. It would be more doable on 7.x, I think, but I still can't quite noodle out a way to make it happen there, either. Rick ARS 6.3/Oracle 10i/RHEL 3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Automated server logging control
LJ, I found the post from Feb. 2006, though the attachment wasn't saved (apparently) to the archives. Fred, I think I can see how pushing data to that record would fully automate the task of turning on a SQL log. It's a bitmasked value, so just pushing the right value to the record would turn on the appropriate logs. I'll give that a try. Thanks to you both! Rick On Thu, May 15, 2008 at 1:23 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I wrote a remedy app a few years ago that I posted to the list that created a form that allowed you to turn on/off any of the logs...it was a form intended to have 1 record in it that you just updated check boxes to checked or not (very similar to the admin tool) that you could use push actions to update the record...it worked quite well...I developed it on either 6.0 or 6.3, I can't remember which...if you can't find it in the archives let me know and I'll send you a copy. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, May 15, 2008 2:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Automated server logging control ** Does anyone know of a way to automate the turning on/off of server logs? I looked at using the new Server Event calls, but the AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active Link, and it isn't intended (or probably even enabled) to deal with server settings, even though the event can be logged as such. It would be more doable on 7.x, I think, but I still can't quite noodle out a way to make it happen there, either. Rick ARS 6.3/Oracle 10i/RHEL 3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Workflow to audit every field on a form
Hi all, I was wondering if there is a better way to track who changed what field at what time and then push it to an audit trail form. I am too lazy to write individual workflow checking for TR values for every field. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow to audit every field on a form
What is your version of the AR System? Scott Parrish Original Message: - From: Chintan Shah [EMAIL PROTECTED] Date: Thu, 15 May 2008 14:25:11 -0700 To: arslist@ARSLIST.ORG Subject: Workflow to audit every field on a form Hi all, I was wondering if there is a better way to track who changed what field at what time and then push it to an audit trail form. I am too lazy to write individual workflow checking for TR values for every field. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are myhosting.com - Premium Microsoft® Windows® and Linux web and application hosting - http://link.myhosting.com/myhosting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow to audit every field on a form
Oops!! sorry about that. I am on ARS 6.03 Patch 22. Thanks Chintan. [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: What is your version of the AR System? Scott Parrish Original Message: - From: Chintan Shah [EMAIL PROTECTED] Date: Thu, 15 May 2008 14:25:11 -0700 To: arslist@ARSLIST.ORG Subject: Workflow to audit every field on a form Hi all, I was wondering if there is a better way to track who changed what field at what time and then push it to an audit trail form. I am too lazy to write individual workflow checking for TR values for every field. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are myhosting.com - Premium Microsoft® Windows® and Linux web and application hosting - http://link.myhosting.com/myhosting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow to audit every field on a form
Are you talking about a data driven way of auditing field values? If so, there was a post a while back - someone had sent some description and code where one could define the fields to be audited in a configuration form as data and the workflow would dynamically audit the fields if the fields had changed. Look at the archives and you should be able to find it. If not, let me know and I can dig it up for you Cheers, -- Shyam - Original Message - From: Chintan Shah [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, May 15, 2008 2:25 PM Subject: Workflow to audit every field on a form Hi all, I was wondering if there is a better way to track who changed what field at what time and then push it to an audit trail form. I am too lazy to write individual workflow checking for TR values for every field. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLAConfig1717051508.bak ?
Hello, One of my coworkers was checking our remedy sever and found 200,000 files named like this one: SLAConfig1717051508.bak. They seem to be generating every second on the server on the C drive. Can anyone help me out and tell me where i can turn this logging off. Thanks Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Workflow to audit every field on a form
Thanks for your help, Shyam. I will dig it up in the archives. Regards, Chintan Shyam Attavar [EMAIL PROTECTED] wrote: Are you talking about a data driven way of auditing field values? If so, there was a post a while back - someone had sent some description and code where one could define the fields to be audited in a configuration form as data and the workflow would dynamically audit the fields if the fields had changed. Look at the archives and you should be able to find it. If not, let me know and I can dig it up for you Cheers, -- Shyam - Original Message - From: Chintan Shah Newsgroups: gmane.comp.crm.arsystem.general To: Sent: Thursday, May 15, 2008 2:25 PM Subject: Workflow to audit every field on a form Hi all, I was wondering if there is a better way to track who changed what field at what time and then push it to an audit trail form. I am too lazy to write individual workflow checking for TR values for every field. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Cmdb-new class,new attributes
hi, Can i create new attributes to bmc:Computersystem form?Will it be deleted during new cmdb upgrade or arserver upgrade? Can i modify BMC_Computersystem to computersystem?what could be the effects? How about creating new join form between bmc_computersystem and bmc_application,so that both the attributes will be in same?will this will be deleted during upgrade?? please help -- View this message in context: http://www.nabble.com/Cmdb-new-class%2Cnew-attributes-tp17264436p17264436.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC interview-help please
what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm faq's,questions.. -- View this message in context: http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Cmdb-new class,new attributes
BMC has a white paper on this. Yes, you can extend the class. Create a new namespace to put the new fields in and give them UNIQUE names. As long as the names do not come into conflict with a BMC field name all will be well. Storage in the new namespace will protect it from most things that an upgrade will do to it. IMO, removing BMC_ prefix will seriously break the ENTIRE cmdb, but it can be done. Instead of renameing the form consider changing the display name to be computersystem. This would give you the same effect, but a minimum of impact You can join the CS to the app forms assuming there is a good key. Be sure not to prefix it with BMC_ and it should survive an upgrade unless one to the two end forms are dropped for some reason. John Rosquist - Original Message From: rey4u [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 15, 2008 7:07:06 PM Subject: Cmdb-new class,new attributes hi, Can i create new attributes to bmc:Computersystem form?Will it be deleted during new cmdb upgrade or arserver upgrade? Can i modify BMC_Computersystem to computersystem?what could be the effects? How about creating new join form between bmc_computersystem and bmc_application,so that both the attributes will be in same form?will this will be deleted during upgrade?? please help -- View this message in context: http://www.nabble.com/Cmdb-new-class%2Cnew-attributes-tp17264436p17264436.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC interview-help please
Knowing the answer to your previous question would really go a long way. - Original Message From: rey4u [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 15, 2008 7:14:36 PM Subject: BMC interview-help please what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm faq's,questions.. -- View this message in context: http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AD and CTM:People
Hi, When the AR Escalation tries to update the record - there is an error that says the Login ID can only be deleted by members of the Contact Organization Admin or Contact Support Admin group - which is preventing this from modifying the record to LOWERCASE. AR Escalator is Admin. Did you experience this error - perhaps this can be fixed by changing the permission on the login field?. In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it into the CTM:People form and all the related forms that need populated. It sounds like you already have that, but need to use a LOWER() function in your Push Fields that passes the Remedy Login Name field. Something else that will be useful for you is to set up another filter to find users to automatically disable too. In my filter to do that, I have: (( 'userAccountControl' = 514) OR ( 'userAccountControl' = 546) OR ( 'userAccountControl' = 65538) OR ( 'userAccountControl' = 66050)) The userAccountControl field are set to those values when a person is de-activated, so you can create a filter to set them to “Obsolete” in CTM:People as well as set Support Staff? To No and remove all their permissions. This helps quite a bit in keeping license costs down because you’re not wasting licenses by maintaining them for people that are no longer with the company. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, May 14, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: AD and CTM:People ** Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK, the record does not get into the CTM:People form. I would like to build workflow that changes the case to LOWERCASE and does error-checking on records that come from AD that don't make it into the CTM:People form. Am I approaching this correctly, or is there a better way? Wondering what's for Dinner Tonight? _Get new twists on family favorites at AOL Food_ (http://food.aol.com/dinner-tonight?NCID=aolfod000301) . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed _here_ (http://www.sug.com/disclaimers/default.htm#Mail) . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ **Wondering what's for Dinner Tonight? Get new twists on family favorites at AOL Food. (http://food.aol.com/dinner-tonight?NCID=aolfod000301) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
Thanks to all you guys! Haven't quite got it right yet. I already have an attachment pool on the Site form. Not sure what everyone means by 'display only' attachment field. I could not find a way to do that. Table drill down is disabled on the tablefield that display the child form entries and an AL successfully sets the right file in an attachment field I've designated on the Site form. I cannot get the attachment to open. I have a PERFORM-ACTION-OPEN-ATTACHMENT $DisplayOnly$ action in the 2nd active link. I've tried numerous run ifs. I even added a field so I could use a setfield action to trigger the AL. The attachment does open on the Site form if I double click on it. I've tried every combination of everything I can think of. What am I missing. I've pasted a log below. Thanks, Susan WFLG /* Thu May 15 2008 19:40:53 */ WFLG Workflow Trace Log -- ON ACTL /* Thu May 15 2008 19:40:58 */ ACTL Start active link processing -- Operation - On Return ACTL For Schema - ST:SiteInformation ACTL Linked to field - Entrance Videos (78001) ACTL On screen type - SET ACTL Checking ST:SI-OnDblClickOpenEntranceVideo01 (1) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields API TID: 001004 RPC ID: 0112199417 Queue: List Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.2880 */+GLEARGetListEntry -- schema ST:EntranceVideos from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 001128 RPC ID: 0112199419 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.3030 */+GE ARGetEntry -- schema ST:EntranceVideos entryId 001 from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 002760 RPC ID: 0112199422 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.3190 */+GEBARGetEntryBLOB -- schema ST:EntranceVideos entryId 001 fieldId 536880912 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL DisplayOnly (90010) = C:\DOCUME~1\PalmerS\LOCALS~1\Temp\Farm market 010.jpg ACTL 1: Set Fields ACTL Video set on Site (536870923) = 0 ACTL 2: Commit Changes ACTL /* Thu May 15 2008 19:40:58 */ ACTL --1-- Start active link processing -- Operation - On Modify ACTL For Schema - ST:SiteInformation ACTL On screen type - SET ACTL Checking ST:SI-SetAssignedToGroupValuesModify (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields API TID: 002756 RPC ID: 0112199461 Queue: List Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.8970 */+GLEARGetListEntry -- schema User from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 001128 RPC ID: 0112199464 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.9130 */+GE ARGetEntry -- schema User entryId 001 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL Assigned To Group (112) = 482; 481; 480; 1; 1503; 1504; 1500; 1513; 1502; 1508; 1501; 1550; 1551; 1130; 1505; 1506; 1601; ACTL Checking ST:SI-SetForecastingUpdatedBy (0) ACTL - Failed qualification ACTL Checking ST:SI-SetTotalNumberOfEntrances (0) ACTL - Failed qualification ACTL Checking ST:SI-SetUserIDUpdatedBy (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowESPindicator (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowPilotOnSiteChangeTaskHelpTicket (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowSRTIIndexOnSiteChangeTaskHelpTicket (0) ACTL - Failed qualification ACTL Checking ST:SI-UpdateSRTISampleIsYesOnOpenChgTaskHT (0) ACTL - Failed qualification ACTL Checking ST:SI-UpdateSRTISampleIsNoOnOpenChgTaskHT (1) ACTL - Failed qualification ACTL Checking ST:SI-RequireDeleteReason03 (3) ACTL - Failed qualification ACTL Checking ST:SI-RequireDeleteReason05 (5) ACTL - Failed qualification ACTL /* Thu May 15 2008 19:40:59 */ ACTL --1-- Stop active link processing - On Modify API TID: 002760 RPC ID: 0112199475 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:24.9130 */+SE ARSetEntry -- schema ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 002332 RPC ID: 0112199598 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:24.9440 */+GE ARGetEntry -- schema ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL Checking ST:SI-OnDblClickOpenEntranceVideo02 (2) ACTL - Passed qualification -- perform if actions ACTL
Re: BMC interview-help please
I would have to ask, do you know BMC ITSM 7 and ITIL? hbr On Thu, May 15, 2008 at 7:14 PM, rey4u [EMAIL PROTECTED] wrote: what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm faq's,questions.. -- View this message in context: http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Roles and Dynamic Groups
Well...other dynamic groups such as 'Assignee Group' and 'Public' are available in Deployable Apps without the need to give them roles. So I must assume that you don't need to give ones you create yourself roles either...I had never even really thought about that before...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 15, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Roles and Dynamic Groups ** Okay, this is my last question today, I promise. This is kind of a wrap-up of some of the questions I've posted lately. How do you create the role for a dynamic group when using deployable applications? I tried by creating the role like normal. I kept the same name for the role and the group, they are both Purchaser. To the roll, I gave the negative group id, 60003 was the group id, so I gave the role -60003. The problem I had was that whenever I went into an object to add permissions, both the role and the group showed up. Basically, Purchaser showed up twice. None of my other roles do this, only the roles for dynamic groups. So, I deleted the roles thinking maybe you don't need roles for dynamic groups, even though what little I can get out of the documentation says you do, even though it always talks about regular and computed groups when creating roles. Now, any time I add a dynamic group permission to an object, everyone in the world gets access to the object, not just the person in the Purchaser field. So, basically, once I deleted the role for Purchaser, and put just the group for Purchaser on the field, then remedy started giving everyone access. I can kind of see why it would do this, but my main question is why does Purchaser show up twice in my group list on my permissions tab for an object if I have a role created for it? I'm sure this is an elementary question, but I've never needed to use both a dynamic group and a deployable application. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Automated server logging control
I just forwarded you a copy of that email. That's basically what my little form does...it calculates the value needed for the check boxes that are checked, and then updates the proper record with that value.. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 15, 2008 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Automated server logging control ** LJ, I found the post from Feb. 2006, though the attachment wasn't saved (apparently) to the archives. Fred, I think I can see how pushing data to that record would fully automate the task of turning on a SQL log. It's a bitmasked value, so just pushing the right value to the record would turn on the appropriate logs. I'll give that a try. Thanks to you both! Rick On Thu, May 15, 2008 at 1:23 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I wrote a remedy app a few years ago that I posted to the list that created a form that allowed you to turn on/off any of the logs...it was a form intended to have 1 record in it that you just updated check boxes to checked or not (very similar to the admin tool) that you could use push actions to update the record...it worked quite well...I developed it on either 6.0 or 6.3, I can't remember which...if you can't find it in the archives let me know and I'll send you a copy. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 15, 2008 2:08 PM To: arslist@ARSLIST.ORG Subject: Automated server logging control ** Does anyone know of a way to automate the turning on/off of server logs? I looked at using the new Server Event calls, but the AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active Link, and it isn't intended (or probably even enabled) to deal with server settings, even though the event can be logged as such. It would be more doable on 7.x, I think, but I still can't quite noodle out a way to make it happen there, either. Rick ARS 6.3/Oracle 10i/RHEL 3 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
Try making the second action on ST:SI-OnDblClickOpenEntranceVideo01 PERFORM-ACTION-OPEN-ATTACHMENT $90010$ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 6:45 PM To: arslist@ARSLIST.ORG Subject: Re: How to open an attachment in a child form record from a tablefield on the parent record? ** Thanks to all you guys! Haven't quite got it right yet. I already have an attachment pool on the Site form. Not sure what everyone means by 'display only' attachment field. I could not find a way to do that. Table drill down is disabled on the tablefield that display the child form entries and an AL successfully sets the right file in an attachment field I've designated on the Site form. I cannot get the attachment to open. I have a PERFORM-ACTION-OPEN-ATTACHMENT $DisplayOnly$ action in the 2nd active link. I've tried numerous run ifs. I even added a field so I could use a setfield action to trigger the AL. The attachment does open on the Site form if I double click on it. I've tried every combination of everything I can think of. What am I missing. I've pasted a log below. Thanks, Susan WFLG /* Thu May 15 2008 19:40:53 */ WFLG Workflow Trace Log -- ON ACTL /* Thu May 15 2008 19:40:58 */ ACTL Start active link processing -- Operation - On Return ACTL For Schema - ST:SiteInformation ACTL Linked to field - Entrance Videos (78001) ACTL On screen type - SET ACTL Checking ST:SI-OnDblClickOpenEntranceVideo01 (1) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields API TID: 001004 RPC ID: 0112199417 Queue: List Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.2880 */+GLEARGetListEntry -- schema ST:EntranceVideos from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 001128 RPC ID: 0112199419 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.3030 */+GE ARGetEntry -- schema ST:EntranceVideos entryId 001 from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 002760 RPC ID: 0112199422 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.3190 */+GEBARGetEntryBLOB -- schema ST:EntranceVideos entryId 001 fieldId 536880912 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL DisplayOnly (90010) = C:\DOCUME~1\PalmerS\LOCALS~1\Temp\Farm market 010.jpg ACTL 1: Set Fields ACTL Video set on Site (536870923) = 0 ACTL 2: Commit Changes ACTL /* Thu May 15 2008 19:40:58 */ ACTL --1-- Start active link processing -- Operation - On Modify ACTL For Schema - ST:SiteInformation ACTL On screen type - SET ACTL Checking ST:SI-SetAssignedToGroupValuesModify (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields API TID: 002756 RPC ID: 0112199461 Queue: List Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.8970 */+GLEARGetListEntry -- schema User from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 001128 RPC ID: 0112199464 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.9130 */+GE ARGetEntry -- schema User entryId 001 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL Assigned To Group (112) = 482; 481; 480; 1; 1503; 1504; 1500; 1513; 1502; 1508; 1501; 1550; 1551; 1130; 1505; 1506; 1601; ACTL Checking ST:SI-SetForecastingUpdatedBy (0) ACTL - Failed qualification ACTL Checking ST:SI-SetTotalNumberOfEntrances (0) ACTL - Failed qualification ACTL Checking ST:SI-SetUserIDUpdatedBy (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowESPindicator (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowPilotOnSiteChangeTaskHelpTicket (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowSRTIIndexOnSiteChangeTaskHelpTicket (0) ACTL - Failed qualification ACTL Checking ST:SI-UpdateSRTISampleIsYesOnOpenChgTaskHT (0) ACTL - Failed qualification ACTL Checking ST:SI-UpdateSRTISampleIsNoOnOpenChgTaskHT (1) ACTL - Failed qualification ACTL Checking ST:SI-RequireDeleteReason03 (3) ACTL - Failed qualification ACTL Checking ST:SI-RequireDeleteReason05 (5) ACTL - Failed qualification ACTL /* Thu May 15 2008 19:40:59 */ ACTL --1-- Stop active link processing - On Modify API TID: 002760 RPC ID: 0112199475 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:24.9130 */+SE ARSetEntry -- schema ST:SiteInformation entryId S0283 from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 002332 RPC ID: 0112199598 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:24.9440 */+GE ARGetEntry -- schema ST:SiteInformation entryId S0283 from Remedy User
Re: Import into HPD:HelpDesk ARS 6.3
Does this work in ARS 6.x or is it for 7.x only? Also I see in 7.x there is a form called HPD:IncidentInterface_Create that will do what I am looking for. Is there an equivalent on 6.x or is it possible to modify it and use it on 6.x? Thanks again, Jamie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, May 14, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Import into HPD:HelpDesk ARS 6.3 ** If you can use web-services, you can also use the standard OOB Web Service: HelpDesk_Submit_Service, else you must create a queueing form and do the push into incident as previously suggested... HTH Robert This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents. __ This email has been scanned by VCPI Managed Email Content Services, powered by MessageLabs technology. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to open an attachment in a child form record from a tablefield on the parent record?
I had tried that, but just did it again just to make sure. Made no difference. And when you reopen the AL it replaced the field ID with the field name. I'm on a different PC right now and it reacts the same as my office PC. I cleared the cache on my office PC serveral times today also. Trying to think of everything possible that might affect an AL. On Thu, May 15, 2008 at 8:40 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** Try making the second action on ST:SI-OnDblClickOpenEntranceVideo01 PERFORM-ACTION-OPEN-ATTACHMENT $90010$ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Thursday, May 15, 2008 6:45 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: How to open an attachment in a child form record from a tablefield on the parent record? ** Thanks to all you guys! Haven't quite got it right yet. I already have an attachment pool on the Site form. Not sure what everyone means by 'display only' attachment field. I could not find a way to do that. Table drill down is disabled on the tablefield that display the child form entries and an AL successfully sets the right file in an attachment field I've designated on the Site form. I cannot get the attachment to open. I have a PERFORM-ACTION-OPEN-ATTACHMENT $DisplayOnly$ action in the 2nd active link. I've tried numerous run ifs. I even added a field so I could use a setfield action to trigger the AL. The attachment does open on the Site form if I double click on it. I've tried every combination of everything I can think of. What am I missing. I've pasted a log below. Thanks, Susan WFLG /* Thu May 15 2008 19:40:53 */ WFLG Workflow Trace Log -- ON ACTL /* Thu May 15 2008 19:40:58 */ ACTL Start active link processing -- Operation - On Return ACTL For Schema - ST:SiteInformation ACTL Linked to field - Entrance Videos (78001) ACTL On screen type - SET ACTL Checking ST:SI-OnDblClickOpenEntranceVideo01 (1) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields API TID: 001004 RPC ID: 0112199417 Queue: List Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.2880 */+GLEARGetListEntry -- schema ST:EntranceVideos from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 001128 RPC ID: 0112199419 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.3030 */+GE ARGetEntry -- schema ST:EntranceVideos entryId 001 from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 002760 RPC ID: 0112199422 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.3190 */+GEBARGetEntryBLOB -- schema ST:EntranceVideos entryId 001 fieldId 536880912 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL DisplayOnly (90010) = C:\DOCUME~1\PalmerS\LOCALS~1\Temp\Farm market 010.jpg ACTL 1: Set Fields ACTL Video set on Site (536870923) = 0 ACTL 2: Commit Changes ACTL /* Thu May 15 2008 19:40:58 */ ACTL --1-- Start active link processing -- Operation - On Modify ACTL For Schema - ST:SiteInformation ACTL On screen type - SET ACTL Checking ST:SI-SetAssignedToGroupValuesModify (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields API TID: 002756 RPC ID: 0112199461 Queue: List Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.8970 */+GLE ARGetListEntry -- schema User from Remedy User (protocol 12) at IP address 10.0.7.197 API TID: 001128 RPC ID: 0112199464 Queue: Fast Client-RPC: 390620USER: aradmin /* Thu May 15 2008 19:41:22.9130 */+GE ARGetEntry -- schema User entryId 001 from Remedy User (protocol 12) at IP address 10.0.7.197 ACTL Assigned To Group (112) = 482; 481; 480; 1; 1503; 1504; 1500; 1513; 1502; 1508; 1501; 1550; 1551; 1130; 1505; 1506; 1601; ACTL Checking ST:SI-SetForecastingUpdatedBy (0) ACTL - Failed qualification ACTL Checking ST:SI-SetTotalNumberOfEntrances (0) ACTL - Failed qualification ACTL Checking ST:SI-SetUserIDUpdatedBy (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowESPindicator (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowPilotOnSiteChangeTaskHelpTicket (0) ACTL - Failed qualification ACTL Checking ST:SI-ShowSRTIIndexOnSiteChangeTaskHelpTicket (0) ACTL - Failed qualification ACTL Checking ST:SI-UpdateSRTISampleIsYesOnOpenChgTaskHT (0) ACTL - Failed qualification ACTL Checking ST:SI-UpdateSRTISampleIsNoOnOpenChgTaskHT (1) ACTL - Failed qualification ACTL Checking ST:SI-RequireDeleteReason03 (3) ACTL - Failed qualification ACTL Checking ST:SI-RequireDeleteReason05 (5) ACTL - Failed
Re: Import into HPD:HelpDesk ARS 6.3
I have an older version of HD but one example of a filter name is SHRH:SHR-SubmitConsolidated. You find one under SHRT: and SHRTC:You'll find the fields on the consolidated form that are created when a new record is first created. I think you might be able to check Merge on the filters and the records you import should then create the consolidated records. You'd have to test that. The SHR:Consolidated form is the key to many things. Susan On Tue, May 13, 2008 at 1:44 PM, Heinzel, Jamie [EMAIL PROTECTED] wrote: ** Thanks for all your help and guidance on this, I'll try what you said and see how it goes. Jamie -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Tuesday, May 13, 2008 1:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 Jamie, Without knowing all of the ins and outs of your environment and exactly what you are trying to do it's hard to say what the best route may be, but if it were me, I would probably create a Display Only staging form with just the fields that are being imported. I would have workflow that executes On Merge to push the data from the staging form into the HPD:HelpDesk form (as this will cause a submit and all workflow that executes on submit will execute). There's many ways to skin this cat, this is just one of them. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Heinzel, Jamie *Sent:* Tuesday, May 13, 2008 1:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 No this is going to be an ongoing process. I'm still trying to figure out the best way to do it, so all options are on the table. I think it's obvious from my posts that I'm fairly new to Remedy. This is part of a larger automation project that I'm working on and scripted creation of Remedy profiles and tickets are part of it. Jamie -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Tuesday, May 13, 2008 1:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 To Rick's point: The issue you are running into, I believe, is that none of the filter workflow associated with generating a help desk ticket executes on merge, therefore, the SHR:ConsolidatedList form isn't going to be populated. If this is going to be an ongoing process you will need to modify some of the out-of-the-box filter workflow. If it's a one-time thing you could, conceivable, find a way to trigger the push OR export what you have imported and import that export into the SHR:ConsolidatedList. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, May 13, 2008 1:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Import into HPD:HelpDesk ARS 6.3 ** The support console is sourced in the SHR:ConsolidatedList form. You will need to look at the workflow that pushes to there when a Help Desk record is created, and ensure that workflow fires when you import your tickets. Rick On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie [EMAIL PROTECTED] wrote: ** I'm looking for some assistance in importing from a csv into HPD:HelpDesk to create tickets as part of a batch process when a new user is set up. I have the import working, but it doesn't seem that the tickets are showing up in Remedy User. They show up if I do a search for open tickets, but they aren't showing up in the support console for some reason. I can provide any additional information that is needed to help out. If someone has done this before or if someone can point me in the right direction it would be great. Thanks in advance, Jamie -- This communication may contain confidential Protected Health Information. This information is intended only for the use of the individual or entity to which it is addressed. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited by federal law. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents.
Re: BMC interview-help please
I would suggest that you know AR System inside and out - well enough to teach it from memory. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, May 15, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: BMC interview-help please ** I would have to ask, do you know BMC ITSM 7 and ITIL? hbr On Thu, May 15, 2008 at 7:14 PM, rey4u [EMAIL PROTECTED] wrote: what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm faq's,questions.. -- View this message in context: http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
Hi listers, Since I received a lot of requests for this doc, and I don't remember where I downloaded it from. I have now uploaded it to the file section of the arslist google group. Hope the link works: http://arslist.googlegroups.com/web/ITSPAddFieldsNotification-%20Instruc tion.doc?gda=9rKDQ1sAAADFu5jxfWK9_k356Pm6oCrJkWyi4oT2vO8DvIWFIZnBfWG1qiJ 7UbTIup-M2XPURDT4FqwpO2kFHwLctm_VQGaPFnnIj7N8pxuPT9-ELPYp1G5UXxlwKZX1etA 4z8YvGHI Remember this is for ITSP, but should work with small tweaks for ITSM 7 Rgds, Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, May 16, 2008 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any
