Re: Buy vs. Build

[Bradford Bingel]

I tip my hat to BMC/Remedy for holding a unique session dedicated solely to
the AR System . . .

Now, what about those complimentary developer kits?


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, July 25, 2008 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

There is an entire track at UserWorld dedicated to just AR System:

http://www.bmc.com/userworld/miami/agenda/Tracks_and_Sessions.html

"BMC Atrium : Enabling Technologies BMC Remedy AR System - this track
will take you beyond the vast, out-of-the-box functionality and enable you
to leverage your existing BMC Remedy Action Request System investment in a
way that you have not know before.

Explore detailed sessions on the latest technology offered in BMC Remedy
Action Request System,[...]" 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a role as
a spokesperson, liaison or public relations representative for BMC Software,
Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Friday, July 25, 2008 6:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

When you look at BMC User World Sessions schedule this year, it is pretty
obvious what the direction of ARS is as far as BMC Software is concerned. No
mention of the ARS product only OOTB products listed.

I was planning to go but NOW I don't see the value in going and am finding
it VERY hard to justify the trip to management.

Regards,
Dave Davis

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, July 24, 2008 16:40
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

**
This is starting to sound like what we were talking about in 2001 and 2002,
the end of Remedy as we know it.
 
hbr

 
On 7/24/08, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 
Riley,
 
Are you a Remedy developer?  
 
Susan

 
On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel
<[EMAIL PROTECTED]> wrote:


Why buy AR Server for 25k when you can get a Visual Studio
Express edition, and SQL Server Express and make better apps?
For Free or at least not for 25k?

Who uses Access anymore nowadays?




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
 
Sent: Wednesday, July 23, 2008 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

That initially means laying off and then eventually hiring
people.
This has some implications in terms of active development in
the
product lines and other things.  Also, Microsoft has deep
pockets.

http://www.gengaming.com/forums/index.php?showtopic=608&mode=threaded

Can BMC weather the storm?  Is bankruptcy an option?

Seems like Microsoft got into some hot water over its
licensing
practices.  Is this a healthy image or a good place to be
in?
http://www.aaxnet.com/topics/slicense.html

Seems like there were problems as well:

http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3-
6126885.html

Not advocating anything, just running the cards of the
unspoken sides.
 Much of everything is in a trap, to varying degrees, just
trying to
drop all premonitions and have an open view of all sides.

Axton Grams

On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF
96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> Yes, of course.  I already have considered existing
forces.
>
> Think about it: BMC experiences a drop in revenue from
support and a
> drop in revenue in licensing initially.  It then rebounds
by VOLUME
> sales of the ARS as a RAD toolset.
>
> Think about it: MICROSOFT DOES IT! Buy a copy of Visual
Studio and it
> comes with a license key in the manual.  You can't install
the software
> without the license key.  Bingo! Licensing problem
(mostly) solved.
>
> Ever watch Gordon Ram

Re: dynamic infopage built in remedy - how to bypass login page (RESOLVED)

[Max Eisenberg]

This is exactly what I need to do!
 
I didn't know about the Read Restricted license option but now that I
have looked into it, it suits my needs precisely!
 
Thank you!
 
--
Max Eisenberg 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, July 25, 2008 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: dynamic infopage built in remedy - how to bypass login page


** 

Why not use a Restricted Read license? It can then login from multiple
IPs, and since you don't need to update anything it should work fine.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Max Eisenberg
Sent: Friday, July 25, 2008 3:03 PM
To: arslist@ARSLIST.ORG
Subject: dynamic infopage built in remedy - how to bypass login page

 

This is my first question to this list.

 

My Remedy DEV skills are fairly basic, but I get along okay for our
needs.

 

I am running ARS 6.3 on a UNIX Solaris system (Oracle DB).

 

I have a form that I wish to make "publically" available on our
intranet... I am hoping to bypass the login screen in some fashion.

In our environment, only support IT people are using our Remedy system
and will know what to do at the login screen.  I do have Guest access
enabled.

 

I have a form - nothing complex, some tables that pull in some data -
that I hope to replace an old, ugly, manually-updated HTML page on our
intranet.  I have everything configured nicely except for the fact that
as it's in Remedy, the direct access link will take you to a login
screen that a significant number of users won't know what to do with.

 

My first thought was that I could encode the direct access URL to
pre-populate a username and let Guest access take care of the rest.
This actually works nicely... for the first user who hits the link.  The
second person who hits that link gets a message advising that the
username (encoded in the URL) is already in use.

 

I could create a piece of java script that randomizes the username
component of the direct access URL (have it populate the pc machine name
or something), except I am hoping there's another/simpler/within-remedy
solution.

 

Basically, I want people to be able to click the link, bring up my form
(which is mainly a dynamic info page, no records will be submitted from
it) and get straight to the page without a login screen.

 

Thoughts?

Thanks in advance,

 

Max Eisenberg

 

 

 

 



Max Eisenberg

Time Inc.

Manager, IT Service Desk
+1 212 522 0182

 


*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

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ITSM completely out of the box

[David K Hill]

Hello,

 

I'm looking for companies who have successfully implemented ITSM completely
out of the box?  (Except of course the usual Data Configuration Changes).

 

What I am looking for is contact information for those companies that have
successfully implemented the ITSM Suite out of the box with the normal
Foundation Data configurations or any development teams who have successful
implemented customized (external forms and workflow) that takes advantage of
the API/Web Services interfaces with the ITSM Core Suite (No modified
modules etc).

 

Also; if anyone has successfully migrated from the HP Service Desk CMDB to
the BMC Remedy CMDB product.  

 

Perhaps the answer se are available on a web site or list somewhere; but I
missed it.

 

Thanks so much.

 

-d

 

David K Hill
Senior Remedy Systems Applications Engineer 
Government Strategic Services - Application Solutions
verizon business



 


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Re: dynamic infopage built in remedy - how to bypass login page

[Hall Chad - chahal]

Why not use a Restricted Read license? It can then login from multiple
IPs, and since you don't need to update anything it should work fine.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Max Eisenberg
Sent: Friday, July 25, 2008 3:03 PM
To: arslist@ARSLIST.ORG
Subject: dynamic infopage built in remedy - how to bypass login page

 

This is my first question to this list.

 

My Remedy DEV skills are fairly basic, but I get along okay for our
needs.

 

I am running ARS 6.3 on a UNIX Solaris system (Oracle DB).

 

I have a form that I wish to make "publically" available on our
intranet... I am hoping to bypass the login screen in some fashion.

In our environment, only support IT people are using our Remedy system
and will know what to do at the login screen.  I do have Guest access
enabled.

 

I have a form - nothing complex, some tables that pull in some data -
that I hope to replace an old, ugly, manually-updated HTML page on our
intranet.  I have everything configured nicely except for the fact that
as it's in Remedy, the direct access link will take you to a login
screen that a significant number of users won't know what to do with.

 

My first thought was that I could encode the direct access URL to
pre-populate a username and let Guest access take care of the rest.
This actually works nicely... for the first user who hits the link.  The
second person who hits that link gets a message advising that the
username (encoded in the URL) is already in use.

 

I could create a piece of java script that randomizes the username
component of the direct access URL (have it populate the pc machine name
or something), except I am hoping there's another/simpler/within-remedy
solution.

 

Basically, I want people to be able to click the link, bring up my form
(which is mainly a dynamic info page, no records will be submitted from
it) and get straight to the page without a login screen.

 

Thoughts?

Thanks in advance,

 

Max Eisenberg

 

 

 

 



Max Eisenberg

Time Inc.

Manager, IT Service Desk
+1 212 522 0182

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
*

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Re: dynamic infopage built in remedy - how to bypass login page

[Chintan Shah]

Hi Max,

Are people just going to view the form or submit records too?

Is "readrestrict" an option available for you?

If yes, then probably you can have a custom JSP page and using Javabeans you 
can do  LDAP Authentication and then after successful authentication you  can 
re-direct them directly to your page. You can even pre-populate  certain fields 
from LDAP on form if you want to.
 
Here is how you can re-direct through read-restrict license in your custom JSP.
"http://midtierserver/arsys/servlet/ViewFormServlet?form=formname&server=servername&username=readrestrict&pwd=passwordhere&mode=Submit&F5
36870925=dataforfield536870925"


Thanks
Chintan
Learning Remedy


--- On Fri, 7/25/08, Max Eisenberg <[EMAIL PROTECTED]> wrote:
From: Max Eisenberg <[EMAIL PROTECTED]>
Subject: dynamic infopage built in remedy - how to bypass login page
To: arslist@ARSLIST.ORG
Date: Friday, July 25, 2008, 1:03 PM

**


 
This is my first 
question to this list.
 
My Remedy DEV skills 
are fairly basic, but I get along okay for our needs.
 
I am running ARS 6.3 
on a UNIX Solaris system (Oracle DB).
 
I have a form that I 
wish to make "publically" available on our intranet... I am hoping to bypass 
the 
login screen in some fashion.
In our environment, 
only support IT people are using our Remedy system and will know what to do at 
the login screen.  I do have Guest access enabled.
 
I have a form - 
nothing complex, some tables that pull in some data - that I hope to replace an 
old, ugly, manually-updated HTML page on our intranet.  I have everything 
configured nicely except for the fact that as it's in Remedy, the direct access 
link will take you to a login screen that a significant number of users won't 
know what to do with.
 
My first thought was 
that I could encode the direct access URL to pre-populate a username and let 
Guest access take care of the rest.  This actually works nicely... for the 
first user who hits the link.  The second person who hits that link gets a 
message advising that the username (encoded in the URL) is already in 
use.
 
I could create a 
piece of java script that randomizes the username component of the direct 
access 
URL (have it populate the pc machine name or something), except I am hoping 
there's another/simpler/within-remedy solution.
 
Basically, I want 
people to be able to click the link, bring up my form (which is mainly a 
dynamic info page, no records will be submitted from it) and get straight 
to the page without a login screen.
 
Thoughts?
Thanks in 
advance,
 
Max 
Eisenberg
 
 
 
 


Max 
Eisenberg
Time 
Inc.
Manager, 
IT 
Service Desk
+1 212 522 
0182
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Re: IE 7 and MidTier 6.3

[Joe D'Souza]

IE 7 and MidTier 6.3Erica,

Is it working on IE 7 below?

Have you recently configured Mid-tier to be behind a load balancer? This
could return invalid sessions if you have not configured it for sticky
IP's..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Harbin, Erica M.
(MSFC-NNM04AA02C)[SAIC]
  Sent: Friday, July 25, 2008 3:29 PM
  To: arslist@ARSLIST.ORG
  Subject: IE 7 and MidTier 6.3


  **
  ARS server - 7.0.1 patch3
  MidTier - 6.3 (custom patch)
  DB - Oracle 10

  Our organization pushed out IE7 last Friday and currently there is one
user having trouble with an app using MidTier since then. Unfortunately, we
have not been able to figure it out and have been going round and round
trying different things since we can't duplicate with any other user. She
receives the error ARERR 9201 - invalid session when performing almost any
action in the app. Wondering if anyone else is having this problem or have
any suggestions on where to look for resolution or a workaround. We are in
the process upgrading the dev web server to MidTier 7.1 but need a
workaround/fix until then.

  We have tried comparing IE settings, different user names, etc…sometimes
she is working but most of the time she is not. Of course, we have deleted
cache, cookies and history on numerous occasions. Another weird thing that I
noticed today is that when she logs out, the license tool still shows that
she is connected.

  We would be grateful for any suggestions at this time.

  Thanks!

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.526 / Virus Database: 270.5.6/1572 - Release Date: 7/25/2008
6:51 AM

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dynamic infopage built in remedy - how to bypass login page

[Max Eisenberg]

This is my first question to this list.
 
My Remedy DEV skills are fairly basic, but I get along okay for our
needs.
 
I am running ARS 6.3 on a UNIX Solaris system (Oracle DB).
 
I have a form that I wish to make "publically" available on our
intranet... I am hoping to bypass the login screen in some fashion.
In our environment, only support IT people are using our Remedy system
and will know what to do at the login screen.  I do have Guest access
enabled.
 
I have a form - nothing complex, some tables that pull in some data -
that I hope to replace an old, ugly, manually-updated HTML page on our
intranet.  I have everything configured nicely except for the fact that
as it's in Remedy, the direct access link will take you to a login
screen that a significant number of users won't know what to do with.
 
My first thought was that I could encode the direct access URL to
pre-populate a username and let Guest access take care of the rest.
This actually works nicely... for the first user who hits the link.  The
second person who hits that link gets a message advising that the
username (encoded in the URL) is already in use.
 
I could create a piece of java script that randomizes the username
component of the direct access URL (have it populate the pc machine name
or something), except I am hoping there's another/simpler/within-remedy
solution.
 
Basically, I want people to be able to click the link, bring up my form
(which is mainly a dynamic info page, no records will be submitted from
it) and get straight to the page without a login screen.
 
Thoughts?
Thanks in advance,
 
Max Eisenberg
 
 
 
 

Max Eisenberg
Time Inc.
Manager, IT Service Desk
+1 212 522 0182
 

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Re: IE 7 and MidTier 6.3

[Howard Richter]

Logging might help, but you need to have a v 7 mid-tier talking to a v 7
ars.

howard


On 7/25/08, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] <
[EMAIL PROTECTED]> wrote:
>
> **
>
> ARS server - 7.0.1 patch3
> MidTier - 6.3 (custom patch)
> DB - Oracle 10
>
> Our organization pushed out IE7 last Friday and currently there is one user
> having trouble with an app using MidTier since then. Unfortunately, we have
> not been able to figure it out and have been going round and round trying
> different things since we can't duplicate with any other user. She receives
> the error ARERR 9201 - invalid session when performing almost any action in
> the app. Wondering if anyone else is having this problem or have any
> suggestions on where to look for resolution or a workaround. We are in the
> process upgrading the dev web server to MidTier 7.1 but need a
> workaround/fix until then.
>
> We have tried comparing IE settings, different user names, etc…sometimes
> she is working but most of the time she is not. Of course, we have deleted
> cache, cookies and history on numerous occasions. Another weird thing that I
> noticed today is that when she logs out, the license tool still shows that
> she is connected.
>
> We would be grateful for any suggestions at this time.
>
> Thanks!
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Advanced Search? - RESOLVED

[Howard Richter]

William,

I would not say "thou shalt not" but others might.

I just think we should install OOB only, and tell the customers that BMC
does not us to change their code.

That was a good one, thanks for sharing it and have a good weekend,

Howard



On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
>
> ** I must have REALLY mangled the spelling of "identifier" for spell
> checker to change it to "denier" below.  My bad :)
>
>  --
> *From:* William Rentfrow
> *Sent:* Friday, July 25, 2008 2:05 PM
> *To:* 'arslist@ARSLIST.ORG'
> *Subject:* RE: Advanced Search? - RESOLVED
>
>
>  This one was a little interesting...and useful - read on:
>
> Some background - there is sensitive information in this system.  I am not
> really supposed to say what but I'll just call them "personal unique
> identifiers" (PUI).  For the sake of example let's say the field ID is
> 12345.
>
> These identifiers can go into a case if appropriate.
>
> We do NOT want people to be able to search on the identifier.  Consequently
> I added field 1005 to the form.  This is a system field which holds the
> content of the advanced search bar.  When a person is in "Query" mode the
> denier field is disabled so they can not type in it.  If they use advanced
> search you can run an active link that fires on the search like this:
>
> 'Search Bar' LIKE "%PUI%" OR 'Search Bar' LIKE "%$12345$%"
>
> You can spit out the appropriate "thou shalt not" error messageHOWEVER
> - it turns out that adding the search bar field to the view forces the
> "Advanced Search" button to disabled - this is appropriate because the
> system field would be on there twice if it was turned on and selected.
>
> The answer - add the field to the form but do not have it in the view(s)
> you are using.  Since it's system field it still works correctly in the
> workflow without being in the view.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Scott Parrish
> *Sent:* Friday, July 25, 2008 12:07 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Advanced Search?
>
>
> **
>
> William,
>
> I hate to ask the very obvious question, but are you 100% certain that you
> are attempting to invoke the advanced search bar on a search screen and not
> on a new screen?
>
>
>
> Scott Parrish
>
> IT Prophets, LLC
>
> (770) 653-5203
>
> www.itprophets.com
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *William Rentfrow
> *Sent:* Friday, July 25, 2008 12:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Advanced Search?
>
>
>
> Back that truck up a second - I can't get advanced search to work on ANY
> form now on the mid-tier.
>
>
>
> Is there an AR Server setting that prevents it?  There's nothing in the
> mid-tier...
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Friday, July 25, 2008 11:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Advanced Search?
>
> **
>
> Its starting to sound like one for support.
>
>
>
> I just tried it here and I did not even need to flush the cache (on the
> mid-tier or my pc).
>
>
>
> Very strange
>
>
>
> Sorry,
>
> hbr
>
>
>
> On 7/25/08, *William Rentfrow* <[EMAIL PROTECTED]> wrote:
>
> **
>
> Been there...tried that.plus we cleared the cache on all 11 MT
> servers
>
>
>
> It just doesn't work.
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Friday, July 25, 2008 11:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Advanced Search?
>
>
>
> **
>
> Ok, then try flushing the cache on the browser (client) side.
>
>
>
> Just a guess,
>
>
>
> hbr
>
>
>
> On 7/25/08, *William Rentfrow* <[EMAIL PROTECTED]> wrote:
>
> **
>
> Sowe turned on the "Advanced Search" option on all views of the
> HPD:Help Desk form in IM 7.03.
>
>
>
> And we've flushed the cache, etc, on the mid-tier - but for some reason the
> "Advanced Search" is always grayed out/disabled.
>
>
>
> What gives?  I feel like I'm missing something stupid but it's been one of
> those weeks
>
>
>
> William Rentfrow, Principal Consultant
>
> [EMAIL PROTECTED]
>
> C 701-306-6157
>
> O 952-432-0227
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
>
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certifi

Re: Possible Outer Join Bug ....Can anyone confirm or know if there is a fix?

[Axton]

Thanks.

Axton Grams

On Fri, Jul 25, 2008 at 8:17 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> Hey Axton ... I was told ARS 7.0.1 patch 7 or greater fixes this issue ...
>
> Thanks,
>
> Sean
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Axton
> Sent: Thursday, July 24, 2008 10:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Possible Outer Join Bug Can anyone confirm or know if there 
> is a fix?
>
> An update, I've received the following stack traces during the
> reproduction of this or something similar.  Two signal 11's.
>
> As a side note, one thing I think Remedy needs is the ability to
> define joins with multiple data sources.  Take the join in this
> example, the base tables and the largest join are the only data sets I
> need.  All of the other joins are just clutter.  This feature should
> even be bundled with the ability to support unions, aggregate
> functions, column concatenation, and all of the other things that are
> possible on every db that Remedy runs on.
>
> Axton Grams
>
> Environment Information:
> SunOS 5.9 Generic_122300-25 sun4u sparc SUNW,Sun-Fire-V445
> Oracle instant client 10.2.0.3-20070101
> ARServer 7.0.1 patch 1 20070654
>
> The eid's that cause the crash use this format: x|x|y|y|z||
> x^x -> inner
> y^y -> inner
> x|x^y|y -> inner
> x|x|y|y^z -> outer
> x|x|y|y|z^null -> outer
>
> Thu Jul 24 16:24:51 2008  390620 : AR System server terminated when a
> signal/exception was received by the server (ARNOTE 20)
> Thu Jul 24 16:24:51 2008 11
>   Timestamp: Thu Jul 24 2008 16:24:51.8924
>   Thread Id: 8
>   Version: 7.0.01 patch 001  20070654 Jan 11 2007 17:30:06
>   ServerName: yyy
>   Database: SQL -- Oracle
>   Hardware: sun4u
>   OS: SunOS 5.9
>   RPC Id: 1079
>   RPC Call: 1 (GE)
>   RPC Queue: 390620
>   Client: User xxx from Remedy User (protocol 12) at IP address z.z.z.z
>   Form: zzz
>   Logging On: User
>
> Stacks:
> /prod/sys/remedy/bin/arserverd:DumpStackTrace+0x88
> /prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
> /usr/lib/libthread.so.1:0x156c8
> /usr/lib/libthread.so.1:0xf320
> /usr/lib/libthread.so.1:0xf4d0
> /usr/lib/libc.so.1:0x475b4 [ Signal 11 (SEGV)]
> /usr/lib/libc.so.1:0x47d88
> /usr/lib/libc.so.1:0x46eb4
> /usr/lib/libc.so.1:malloc+0x20
> /prod/sys/remedy/bin/arserverd:ResizeArray+0x50
> /prod/sys/remedy/bin/arserverd:StencilARFieldValueList+0x84
> /prod/sys/remedy/bin/arserverd:argetentry_12_svc+0xf5c
> /prod/sys/remedy/bin/arserverd:HandleRPCs+0x134e0
> /prod/sys/remedy/bin/arserverd:WorkerThread+0x5f4
> /prod/sys/remedy/bin/arserverd:RestartableThreadMain+0x60
> /prod/sys/remedy/bin/arserverd:UnixThreadStartRoutine+0xe8
> /usr/lib/libthread.so.1:0x15370
>
>
> Thu Jul 24 16:18:03 2008  390620 : AR System server terminated when a
> signal/exception was received by the server (ARNOTE 20)
> Thu Jul 24 16:18:03 2008 11
>   Timestamp: Thu Jul 24 2008 16:18:03.9875
>   Thread Id: 9
>   Version: 7.0.01 patch 001  20070654 Jan 11 2007 17:30:06
>   ServerName: xxx
>   Database: SQL -- Oracle
>   Hardware: sun4u
>   OS: SunOS 5.9
>   RPC Id: 495
>   RPC Call: 1 (GE)
>   RPC Queue: 390620
>   Client: User zzz from Remedy User (protocol 12) at IP address y.y.y.y
>   Form: aaa
>   Logging On: User
>
> Stacks:
> /prod/sys/remedy/bin/arserverd:DumpStackTrace+0x88
> /prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
> /usr/lib/libthread.so.1:0x156c8
> /usr/lib/libthread.so.1:0xf320
> /usr/lib/libthread.so.1:0xf4d0
> /usr/lib/libc.so.1:0x47884 [ Signal 11 (SEGV)]
> /usr/lib/libc.so.1:0x47518
> /usr/lib/libc.so.1:0x47d04
> /usr/lib/libc.so.1:free+0x20
> /prod/sys/remedy/bin/arserverd:FreeAREntryIdList+0x3c
> /prod/sys/remedy/bin/arserverd:FreeARSchemaContextStruct+0x20
> /prod/sys/remedy/bin/arserverd:FreeARSchemaContextList+0x28
> /prod/sys/remedy/bin/arserverd:argetentry_12_svc+0xf78
> /prod/sys/remedy/bin/arserverd:HandleRPCs+0x134e0
> /prod/sys/remedy/bin/arserverd:WorkerThread+0x5f4
> /prod/sys/remedy/bin/arserverd:RestartableThreadMain+0x60
> /prod/sys/remedy/bin/arserverd:UnixThreadStartRoutine+0xe8
> /usr/lib/libthread.so.1:0x15370
>
>
> On Mon, Jul 7, 2008 at 4:14 PM, Axton <[EMAIL PROTECTED]> wrote:
>> IMHO, anything that causes arserverd to crash (segfault, etc.) is a defect.
>>
>> Axton Grams
>>
>> On Mon, Jul 7, 2008 at 2:54 PM, Garrison, Sean (Norcross)
>> <[EMAIL PROTECTED]> wrote:
>>> **
>>>
>>> I have designed a table that will be used to determine impact:
>>>
>>>
>>>
>>> Impact Table
>>>
>>> __
>>>
>>> Id
>>>
>>> ProductID
>>>
>>> ClientID
>>>
>>>
>>>
>>> Data in this table looks like this:
>>>
>>>
>>>
>>> IDProductIDClientID
>>>
>>> 1  1  1
>>>
>>> 2  NULL 2
>>>
>>>
>>>
>>> Product ID maps to the Instance ID  in AST:BusinessService and ClientID maps
>>> to AST:Organization.  We have scenerios where a Client can be impacted but
>>

IE 7 and MidTier 6.3

[Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC]]

ARS server - 7.0.1 patch3
MidTier - 6.3 (custom patch)
DB - Oracle 10

Our organization pushed out IE7 last Friday and currently there is one
user having trouble with an app using MidTier since then. Unfortunately,
we have not been able to figure it out and have been going round and
round trying different things since we can't duplicate with any other
user. She receives the error ARERR 9201 - invalid session when
performing almost any action in the app. Wondering if anyone else is
having this problem or have any suggestions on where to look for
resolution or a workaround. We are in the process upgrading the dev web
server to MidTier 7.1 but need a workaround/fix until then.
We have tried comparing IE settings, different user names,
etc...sometimes she is working but most of the time she is not. Of
course, we have deleted cache, cookies and history on numerous
occasions. Another weird thing that I noticed today is that when she
logs out, the license tool still shows that she is connected.
We would be grateful for any suggestions at this time.

Thanks!

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Re: Fax to Attachment

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Sorry, I just realized it was a TIF format fax that Faxback was sending and
the utility was processing.  My mistake.

-Original Message-
From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2008 11:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fax to Attachment

Hi Joel,

Here are some more details.  Basically, this is what we were going to do for
that customer:

1. Have the fax come into a Faxback server
2. The Faxback server would SMTP email the fax as a PDF attachment to the
Remedy Email Engine account
3. The Email Engine would push the email record and fax attachment to a
processing form
4. The processing form would do a run process to save the attachment to a
directory on the ARS server
5. Another run process would run a program to scan the document for barcodes
and return the results to a file
6. Another run process would pull the bar code scan results from the file
back into a Remedy field
7. The bar code number results in the Remedy field (in a specific XML
format) would be parsed and set into other appropriate data fields
8. The appropriate bar code data field would be matched to the other schema
and the attachment would be pushed to that record

For #5, I found an awesome program that scans a PDF and prepares XML output
with all of the barcodes contained in that PDF (even if the barcode is
twisted or skewed).  The program is only $85.  You can find it at:

http://www.metois.com/Eymbarcode/main_eymbccmd.htm

I would be interested in knowing if you (or anyone else) implements this
solution, a tweaked version of it, or a better one.  We will likely be
implementing this in the next fiscal year.

Another side note...  In testing, we found some problems with multiple run
process commands running in sequence in ARS 6.3.  This timing issue was
logged as a defect by BMC.  They said it is fixed in ARS 7, but we haven't
tested it yet.  But if you are going to implement, I would recommend going
with 7 if you aren't already.

Cheers,
Jeff


-Original Message-
From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2008 10:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fax to Attachment

Hi Joel,

We designed a solution like this for a customer.  We used a standard
fax-to-email with/PDF software (Faxback was the one we were looking at) and
another program that could be called from workflow that would scan the PDF
and yank out the barcode data.

If you contact me off of the list, I can provide you with all of the
details, if you are interested.

Cheers,
Jeff



Jeff Lockemy
Remedy Software Engineering
Northrop Grumman Mission Systems at the
Space and Naval Warfare Systems Command (SPAWAR)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Thursday, July 24, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Fax to Attachment

ARSlisters,
I was asked this question and drew a blank:


We are starting a custom ARS application implementation to replace a current
proprietary system.  The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is proprietary code.

The functionality we need to duplicate is:
After a requester has created a ARS record, they need to be able to fax a
paper copy of a document and have it attached to the ARS record
automatically.
Today they print a cover sheet that has several barcodes on it, including
the request number for the ARS record.
They then fax the cover sheet and the document to a fax number and the
'system' reads the faxed barcodes on the cover sheet and attaches the
document to the appropriate service request.

Our problem is that we have no idea how to build the same capability into a
custom ARS application.
Does anyone have any ideas?

Thanks,
Joel
***
Joel Sender,   Director of Western Operations
QMX Support Services, Inc. www.QMXS.com


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Re: Advanced Search? - RESOLVED

[William Rentfrow]

I must have REALLY mangled the spelling of "identifier" for spell
checker to change it to "denier" below.  My bad :)



From: William Rentfrow 
Sent: Friday, July 25, 2008 2:05 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Advanced Search? - RESOLVED


This one was a little interesting...and useful - read on:
 
Some background - there is sensitive information in this system.  I am
not really supposed to say what but I'll just call them "personal unique
identifiers" (PUI).  For the sake of example let's say the field ID is
12345.
 
These identifiers can go into a case if appropriate.

We do NOT want people to be able to search on the identifier.
Consequently I added field 1005 to the form.  This is a system field
which holds the content of the advanced search bar.  When a person is in
"Query" mode the denier field is disabled so they can not type in it.
If they use advanced search you can run an active link that fires on the
search like this:
 
'Search Bar' LIKE "%PUI%" OR 'Search Bar' LIKE "%$12345$%"
 
You can spit out the appropriate "thou shalt not" error
messageHOWEVER - it turns out that adding the search bar field to
the view forces the "Advanced Search" button to disabled - this is
appropriate because the system field would be on there twice if it was
turned on and selected.
 
The answer - add the field to the form but do not have it in the view(s)
you are using.  Since it's system field it still works correctly in the
workflow without being in the view.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, July 25, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 

William,

I hate to ask the very obvious question, but are you 100% certain that
you are attempting to invoke the advanced search bar on a search screen
and not on a new screen?

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one
of those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]



LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
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the Answers Are" html___ 

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ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Answers Are" html___ 

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Re: Advanced Search? - RESOLVED

[William Rentfrow]

This one was a little interesting...and useful - read on:
 
Some background - there is sensitive information in this system.  I am
not really supposed to say what but I'll just call them "personal unique
identifiers" (PUI).  For the sake of example let's say the field ID is
12345.
 
These identifiers can go into a case if appropriate.

We do NOT want people to be able to search on the identifier.
Consequently I added field 1005 to the form.  This is a system field
which holds the content of the advanced search bar.  When a person is in
"Query" mode the denier field is disabled so they can not type in it.
If they use advanced search you can run an active link that fires on the
search like this:
 
'Search Bar' LIKE "%PUI%" OR 'Search Bar' LIKE "%$12345$%"
 
You can spit out the appropriate "thou shalt not" error
messageHOWEVER - it turns out that adding the search bar field to
the view forces the "Advanced Search" button to disabled - this is
appropriate because the system field would be on there twice if it was
turned on and selected.
 
The answer - add the field to the form but do not have it in the view(s)
you are using.  Since it's system field it still works correctly in the
workflow without being in the view.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, July 25, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 

William,

I hate to ask the very obvious question, but are you 100% certain that
you are attempting to invoke the advanced search bar on a search screen
and not on a new screen?

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one
of those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

__Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]



LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com   ARSlist: "Where
the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Answers Are" html___

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Re: Fax to Attachment

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Joel,

Here are some more details.  Basically, this is what we were going to do for
that customer:

1. Have the fax come into a Faxback server
2. The Faxback server would SMTP email the fax as a PDF attachment to the
Remedy Email Engine account
3. The Email Engine would push the email record and fax attachment to a
processing form
4. The processing form would do a run process to save the attachment to a
directory on the ARS server
5. Another run process would run a program to scan the document for barcodes
and return the results to a file
6. Another run process would pull the bar code scan results from the file
back into a Remedy field
7. The bar code number results in the Remedy field (in a specific XML
format) would be parsed and set into other appropriate data fields
8. The appropriate bar code data field would be matched to the other schema
and the attachment would be pushed to that record

For #5, I found an awesome program that scans a PDF and prepares XML output
with all of the barcodes contained in that PDF (even if the barcode is
twisted or skewed).  The program is only $85.  You can find it at:

http://www.metois.com/Eymbarcode/main_eymbccmd.htm

I would be interested in knowing if you (or anyone else) implements this
solution, a tweaked version of it, or a better one.  We will likely be
implementing this in the next fiscal year.

Another side note...  In testing, we found some problems with multiple run
process commands running in sequence in ARS 6.3.  This timing issue was
logged as a defect by BMC.  They said it is fixed in ARS 7, but we haven't
tested it yet.  But if you are going to implement, I would recommend going
with 7 if you aren't already.

Cheers,
Jeff


-Original Message-
From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2008 10:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fax to Attachment

Hi Joel,

We designed a solution like this for a customer.  We used a standard
fax-to-email with/PDF software (Faxback was the one we were looking at) and
another program that could be called from workflow that would scan the PDF
and yank out the barcode data.

If you contact me off of the list, I can provide you with all of the
details, if you are interested.

Cheers,
Jeff



Jeff Lockemy
Remedy Software Engineering
Northrop Grumman Mission Systems at the
Space and Naval Warfare Systems Command (SPAWAR)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Thursday, July 24, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Fax to Attachment

ARSlisters,
I was asked this question and drew a blank:


We are starting a custom ARS application implementation to replace a current
proprietary system.  The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is proprietary code.

The functionality we need to duplicate is:
After a requester has created a ARS record, they need to be able to fax a
paper copy of a document and have it attached to the ARS record
automatically.
Today they print a cover sheet that has several barcodes on it, including
the request number for the ARS record.
They then fax the cover sheet and the document to a fax number and the
'system' reads the faxed barcodes on the cover sheet and attaches the
document to the appropriate service request.

Our problem is that we have no idea how to build the same capability into a
custom ARS application.
Does anyone have any ideas?

Thanks,
Joel
***
Joel Sender,   Director of Western Operations
QMX Support Services, Inc. www.QMXS.com


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Useful HTTPS information for Web Reports

[William Rentfrow]

We discovered something today via the help of BMC Support.
 
If you are using web reports with IIS + BOXI + Tomcat it will work.  If
you install the ARWebReportViewer after you have Tomcat installed you
can choose to not install Tomcat.  If you do this the integration
between IIS and Tomcat is not installed.  Consequently, if you are using
HTTPS it will not work because the integration between IIS and the
Tomcat redirector, etc, doesn't work properly.
 
So - if you plan on using HTTPS to secure web reporting/printing - it's
best to install the Tomcat option along with the ARWebReportViewer.
Otherwise you have to manually configure the connector, etc.
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: Incident creation error

[sivarama velicheti]

Hi Lisa,

  No that's not the issue. I have change mgmt installed as well and
I can create change requests. I am not using requester console to create an
incident but going via the overview console to create the new incident. I
click on the first stage of the workflow and from the menu click next stage
and a form appears in which I am filling out all the mandatory fields
indicated.

Thanks
Sivarama

On Fri, Jul 25, 2008 at 10:37 AM, Lisa Westerfield <
[EMAIL PROTECTED]> wrote:

> Make sure the contact company field is the one that's filled in. It's
> confusing sometimes because of the multiple company fields.
>
> I've seen users get similar errors becaus they didn't press (enter) in the
> requestor's information, so it didn't pull back the location information.
>
> Just an idea...
>
> -Original Message-
> From: sivarama velicheti <[EMAIL PROTECTED]>
> Sent: Friday, July 25, 2008 12:20 PM
> To: arslist@ARSLIST.ORG 
> Subject: Incident creation error
>
> Hi Group,
>
>   I am getting the following error when I am trying to create an
> incident through the incident management console. *The Summary, Impact,
> Urgency, Priority, Company and Service Type fields require an entry when
> submitting a new Incident to  stage. (ARERR 44878). *The worst part is I
> have all the above mentioned fields populated but the system still
> generates
> this error. Has anyone faced this weird situation. Please advise
>
> Thanks
>
> Sivarama Velicheti
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> This message is subject to and does not create or vary any contractual
> relationship between TuringSMI, SMI Technologies, SMI Telco, its
> subsidiaries or affiliates and you. Internet communications are not secure
> and therefore the TuringSMI Group does not accept any legal responsibility
> for the contents of this message. Any views or opinions expressed are those
> of the author.  This message is intended for the addressee(s) only and its
> contents and any attached files are strictly confidential. If you have
> received it in error, please contact the sender on the number above.
>
>
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>



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Re: Fax to Attachment

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Joel,

We designed a solution like this for a customer.  We used a standard
fax-to-email with/PDF software (Faxback was the one we were looking at) and
another program that could be called from workflow that would scan the PDF
and yank out the barcode data.

If you contact me off of the list, I can provide you with all of the
details, if you are interested.

Cheers,
Jeff



Jeff Lockemy
Remedy Software Engineering
Northrop Grumman Mission Systems at the
Space and Naval Warfare Systems Command (SPAWAR)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Thursday, July 24, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Fax to Attachment

ARSlisters,
I was asked this question and drew a blank:


We are starting a custom ARS application implementation to replace a current
proprietary system.  The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is proprietary code.

The functionality we need to duplicate is:
After a requester has created a ARS record, they need to be able to fax a
paper copy of a document and have it attached to the ARS record
automatically.
Today they print a cover sheet that has several barcodes on it, including
the request number for the ARS record.
They then fax the cover sheet and the document to a fax number and the
'system' reads the faxed barcodes on the cover sheet and attaches the
document to the appropriate service request.

Our problem is that we have no idea how to build the same capability into a
custom ARS application.
Does anyone have any ideas?

Thanks,
Joel
***
Joel Sender,   Director of Western Operations
QMX Support Services, Inc. www.QMXS.com


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Re: Question: Approvals in ITSM 7 (Chg Mgmt)

[Eli Schilling]

Thanks for the reply Tauf.  The approval process is configured so that
"all must sign".  The issue only arises when ad-hoc approvers are
intermingled with system-assigned approvers.  If the approval process
flows using only approvers set by automated rules there are no issues.
 
Thanks again!
Eli



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 24, 2008 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Approvals in ITSM 7 (Chg Mgmt)


** 

Can you check to see at that "Sheduled for Review" phase, if it is set
to "One must sign" or "all must sign"

That may be the issue.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Office: 631.858.7765

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling
Sent: Thursday, July 24, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Question: Approvals in ITSM 7 (Chg Mgmt)

 

Greetings listers!

 

I've been seeing some oddities in our change approval process lately so
I wanted to kick this out to the list for feedback.  

 

The Details: We're on AR 7.0.01 Patch 006 (Win2k3, SQL 2005, etc); we're
using Approval Server 7.0.01 and Change Management 7.0.03 Patch 006.

 

At "Scheduled for Review" we call the Change Management Chain process to
get manager approval.  After approved it goes to Scheduled for Approval
where it awaits Change Manager (CAB) approval.  So here's the catch...if
you manually add an approver before the change is in one of these
approval processes it screws everything up.  Lets say I add 3 people
prior to the approval process...then move the change to "Scheduled for
Review" and my manager is added.  If my manager approves before the
other 3 people the change moves to the next status.  Sometimes we get
duplicate approvers and in trying to cancel the duplicates it can cause
the change to jump to the next status (per the Approval Process
Configuration settings) which totally screws everything up.

 

Anyone seen this type of behavior before?

Thanks!

 

Eli



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Re: Incident creation error

[Lisa Westerfield]

Make sure the contact company field is the one that's filled in. It's confusing 
sometimes because of the multiple company fields.

I've seen users get similar errors becaus they didn't press (enter) in the 
requestor's information, so it didn't pull back the location information.

Just an idea...

-Original Message-
From: sivarama velicheti <[EMAIL PROTECTED]>
Sent: Friday, July 25, 2008 12:20 PM
To: arslist@ARSLIST.ORG 
Subject: Incident creation error

Hi Group,

   I am getting the following error when I am trying to create an
incident through the incident management console. *The Summary, Impact,
Urgency, Priority, Company and Service Type fields require an entry when
submitting a new Incident to  stage. (ARERR 44878). *The worst part is I
have all the above mentioned fields populated but the system still generates
this error. Has anyone faced this weird situation. Please advise

Thanks

Sivarama Velicheti

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This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
contact the sender on the number above.

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Incident creation error

[sivarama velicheti]

Hi Group,

   I am getting the following error when I am trying to create an
incident through the incident management console. *The Summary, Impact,
Urgency, Priority, Company and Service Type fields require an entry when
submitting a new Incident to  stage. (ARERR 44878). *The worst part is I
have all the above mentioned fields populated but the system still generates
this error. Has anyone faced this weird situation. Please advise

Thanks

Sivarama Velicheti

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Re: Advanced Search? (UNCLASSIFIED)

[Michaud, Christopher W Mr GoldBelt Raven]

Classification:  UNCLASSIFIED 
Caveats: NONE

So are you saying it does work in the User Tool? Otherwise, I would
point to the Preference server option being disabled/locked in in the
User Preference settings.


Christopher Michaud
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

**
Yes.
 
Although it would have been excellent Friday humor otherwise :)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, July 25, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 

William,

I hate to ask the very obvious question, but are you 100% certain that
you are attempting to invoke the advanced search bar on a search screen
and not on a new screen?

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one
of those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]



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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
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Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: Advanced Search?

[William Rentfrow]

Is there an embedded style sheet in IM that would change this possibly?
I have no file/OS level access to the MT servers.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, July 25, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 

William,

I hate to ask the very obvious question, but are you 100% certain that
you are attempting to invoke the advanced search bar on a search screen
and not on a new screen?

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one
of those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]



LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
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the Answers Are" html___ 

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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Advanced Search?

[William Rentfrow]

Yes.
 
Although it would have been excellent Friday humor otherwise :)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, July 25, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 

William,

I hate to ask the very obvious question, but are you 100% certain that
you are attempting to invoke the advanced search bar on a search screen
and not on a new screen?

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one
of those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]



LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
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the Answers Are" html___ 

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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
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Re: Advanced Search?

[William Rentfrow]

MT 7.1 patch 001 for Solaris + IBM HTTP Server/Websphere.
 
Interesting note - I just created a new form.  I can do the advanced
search with this form.
 
To the best of my knowledge there is no way to manipulate (ie,
enable/disable) the web advanced search button through workflow so this
is rather vexing.  If it is it means you are in search mode and it
should be available.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Friday, July 25, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
What's your Midtier/server versioning situation?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.
 
Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Its starting to sound like one for support.
 
I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).
 
Very strange
 
Sorry,
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Been there...tried that.plus we cleared the cache on all 11
MT servers
 
It just doesn't work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 
** 

Ok, then try flushing the cache on the browser (client) side.
 
Just a guess,
 
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:


** 
Sowe turned on the "Advanced Search" option on all
views of the HPD:Help Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but
for some reason the "Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid
but it's been one of those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
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Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]

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  ARSlist: "Where the Answers Are" html___ 




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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
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Re: Advanced Search?

[Scott Parrish]

William,

I hate to ask the very obvious question, but are you 100% certain that you
are attempting to invoke the advanced search bar on a search screen and not
on a new screen?

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the HPD:Help
Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason the
"Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one of
those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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Red Hat Certified Technician
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ITIL Foundation Certified 
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ITIL Foundation Certified 
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Re: Advanced Search?

[LJ Longwing]

What's your Midtier/server versioning situation?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.
 
Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Its starting to sound like one for support.
 
I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).
 
Very strange
 
Sorry,
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Been there...tried that.plus we cleared the cache on all 11 MT
servers
 
It just doesn't work.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 
** 

Ok, then try flushing the cache on the browser (client) side.
 
Just a guess,
 
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Sowe turned on the "Advanced Search" option on all views of the HPD:Help
Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but for some reason the
"Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid but it's been one of
those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
__Platinum Sponsor: www.rmsportal.com   ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]

LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
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Are" html___ 
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Red Hat Certified Technician
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ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
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Re: Advanced Search?

[Mckinnish, Randy]

Form > Current View > Properties and check menu access, it can be
"turned off" there as well.

 

HTH

 

Randy

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.

 

Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

** 

Its starting to sound like one for support.

 

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

 

Very strange

 

Sorry,

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Been there...tried that.plus we cleared the cache on all 11 MT
servers

 

It just doesn't work.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 

** 

Ok, then try flushing the cache on the browser (client) side.

 

Just a guess,

 

hbr

 

On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.

 

And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.

 

What gives?  I feel like I'm missing something stupid but it's been one
of those weeks

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]



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Using Source Control with ARS 7.1 and CMDB 2.1

[Michelle L]

Good Day, Fellow Listers:

ARS 7.1 patch 002
ITSM 7.0
CMDB 2.1
Windows 2003
SQL Server 2005
Visual Source Safe 2005


I have a few questions regarding source-control brands and versions used 
with ARS 7.1, ITSM 7.x and CMDB 2.x.  We've  tried both Dimensions and 
Visual Source Safe 2005 on ARS 7.1.

ARS 7.1 Questions:
1.  Do you use Source Control with ARS 7.1 & ITSM 7.x?
2.  If so what brand and version?
3.  Does it work?
4.  Can objects be packaged from the Source Control server?


CMDB 2.1 Specific:
1.  Is it possible to use any brand or version of Source Control with CMDB 
2.1?

2.  We know that most CMDB changes are made from the Class Manager.  How 
would one capture those changes into Source Control?  Our release process 
doesn't typically include manual changes.  We make the changes in dev, 
package, release to QA/Staging, and then finally release to production. 

3.  Has anyone made an attempt to use source control with CMDB 2.x?  If so 
what brand and version worked for your environment?

Thank you in advance for your response.
Michelle

==

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communication is strictly confidential, is intended only for the use of the 
intended recipient, and is the property of Countrywide Financial Corporation or 
its affiliates and subsidiaries.  If you are not the intended recipient, you 
are hereby notified that any use of the information contained in or transmitted 
with the communication or dissemination, distribution, or copying of this 
communication is strictly prohibited by law.  If you have received this 
communication in error, please immediately return this communication to the 
sender and delete the original message and any copy of it in your possession.

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Re: Advanced Search?

[William Rentfrow]

Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.
 
Is there an AR Server setting that prevents it?  There's nothing in the
mid-tier...



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Its starting to sound like one for support.
 
I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).
 
Very strange
 
Sorry,
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Been there...tried that.plus we cleared the cache on all 11
MT servers
 
It just doesn't work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

 
** 

Ok, then try flushing the cache on the browser (client) side.
 
Just a guess,
 
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:


** 
Sowe turned on the "Advanced Search" option on all
views of the HPD:Help Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but
for some reason the "Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid
but it's been one of those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]

LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com   ARSlist: "Where
the Answers Are" html___ 
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Advanced Search?

[Howard Richter]

Its starting to sound like one for support.

I just tried it here and I did not even need to flush the cache (on the
mid-tier or my pc).

Very strange

Sorry,
hbr


On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
>
> ** Been there...tried that.plus we cleared the cache on all 11 MT
> servers
>
> It just doesn't work.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Friday, July 25, 2008 11:02 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Advanced Search?
>
>
> ** Ok, then try flushing the cache on the browser (client) side.
>
> Just a guess,
>
> hbr
>
>
> On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
>>
>> ** Sowe turned on the "Advanced Search" option on all views of the
>> HPD:Help Desk form in IM 7.03.
>>
>> And we've flushed the cache, etc, on the mid-tier - but for some reason
>> the "Advanced Search" is always grayed out/disabled.
>>
>> What gives?  I feel like I'm missing something stupid but it's been one of
>> those weeks
>>
>> William Rentfrow, Principal Consultant
>> [EMAIL PROTECTED]
>> C 701-306-6157
>> O 952-432-0227
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Advanced Search?

[William Rentfrow]

Been there...tried that.plus we cleared the cache on all 11 MT
servers
 
It just doesn't work.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Ok, then try flushing the cache on the browser (client) side.
 
Just a guess,
 
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Sowe turned on the "Advanced Search" option on all views of
the HPD:Help Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but for some
reason the "Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid but it's
been one of those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Limiting Web Service Results

[Frank Caruso]

Yes ... and that does limit the number of results returned but it does limit
the number of rows fetched which was what I was looking for. I don't think I
made that clear

We are getting the following error (404) from Sybase when there are too many
rows being returned:
"Too many ANDS or ORs in expression (limit 1024 per expression level)"

Remedy is putting togetehr a query like: select * from ??? where c1 in
("1","2","3","4"). It puts each ID in the IN clause until it runs into the
Sybase limit.


On Fri, Jul 25, 2008 at 11:23 AM, Robert Halstead <[EMAIL PROTECTED]>
wrote:

> ** Frank,
>
> On a getList operation in the web service click on output mapping.  Then
> click on the child element under ROOT on the XML Data Type side of the
> window.  Bring up the properties of the getListValues element.  Set the
> MaxOccurs from unbounded to a specified number.
>
> This is on 6.3 patch 20.
>
> On Wed, Jul 23, 2008 at 10:46 AM, Frank Caruso <[EMAIL PROTECTED]>
> wrote:
>
>> **
>> Any other suggestions on how to limit the number of rows returned from a
>> Web Service
>>
>>
>> On Tue, Jul 22, 2008 at 9:45 AM, Frank Caruso <[EMAIL PROTECTED]>
>> wrote:
>>
>>> Don't see this as an option. I am on 6.3 p20
>>>
>>>
>>> On Sat, Aug 11, 2007 at 2:42 AM, ITSM Support <[EMAIL PROTECTED]>
>>> wrote:
>>>
 **

 *Hi Frank,*



 Yes, we can limit the number of rows returned while publishing the
 services in remedy.

 While creating web service for the get operation or get list operation
 in remedy, below the Qualification there is two options called *Start
 record* and *Max Limit*.

 Where we can limit the number of rows return.



 Hope this helps...



 Regards,



 *Sandeep *

 *Vyom Labs Pvt. Ltd. *

 *An ISO 2 certified company. *

 *Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL *

 *Web: www.vyomlabs.com*


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Frank Caruso
 *Sent:* Tuesday, July 22, 2008 12:06 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Limiting Web Service Results



 **

 Is there a way that a consumer of a Remedy web service can limit the
 number of rows returned?
 Or, is there something I can do to the web service in Remedy to only
 allow so many results to be returned.

 Thank you

 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
 html___
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 html___
>>>
>>>
>>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
>
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Robert Halstead
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Advanced Search?

[William Rentfrow]

This is turned on for every view of the form.  I've checked it roughly
2435243562452345 times :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, July 25, 2008 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?

Did someone turn off "Advanced Search" - open HPD:Help Desk, click on
Form, Current View, Properties, Menu Access.



On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> **
> Sowe turned on the "Advanced Search" option on all views of the 
> HPD:Help Desk form in IM 7.03.
>
> And we've flushed the cache, etc, on the mid-tier - but for some 
> reason the "Advanced Search" is always grayed out/disabled.
>
> What gives?  I feel like I'm missing something stupid but it's been 
> one of those weeks
>
> William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 
> 701-306-6157 O 952-432-0227  __Platinum Sponsor: www.rmsportal.com 
> ARSlist: "Where the Answers Are"
> html___


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Re: Advanced Search?

[Howard Richter]

Ok, then try flushing the cache on the browser (client) side.

Just a guess,

hbr


On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
>
> ** Sowe turned on the "Advanced Search" option on all views of the
> HPD:Help Desk form in IM 7.03.
>
> And we've flushed the cache, etc, on the mid-tier - but for some reason the
> "Advanced Search" is always grayed out/disabled.
>
> What gives?  I feel like I'm missing something stupid but it's been one of
> those weeks
>
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Advanced Search?

[T. Dee]

Did someone turn off "Advanced Search" - open HPD:Help Desk, click on
Form, Current View, Properties, Menu Access.



On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> **
> Sowe turned on the "Advanced Search" option on all views of the HPD:Help
> Desk form in IM 7.03.
>
> And we've flushed the cache, etc, on the mid-tier - but for some reason the
> "Advanced Search" is always grayed out/disabled.
>
> What gives?  I feel like I'm missing something stupid but it's been one of
> those weeks
>
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Advanced Search?

[William Rentfrow]

Also, it works on other forms in the app - just not this one.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Its missing from both the web and the client tool?
 
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Sowe turned on the "Advanced Search" option on all views of
the HPD:Help Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but for some
reason the "Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid but it's
been one of those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Advanced Search?

[William Rentfrow]

No - it works in the client.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Friday, July 25, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?


** 
Its missing from both the web and the client tool?
 
hbr

 
On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
Sowe turned on the "Advanced Search" option on all views of
the HPD:Help Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but for some
reason the "Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid but it's
been one of those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Advanced Search?

[Howard Richter]

Its missing from both the web and the client tool?

hbr


On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
>
> ** Sowe turned on the "Advanced Search" option on all views of the
> HPD:Help Desk form in IM 7.03.
>
> And we've flushed the cache, etc, on the mid-tier - but for some reason the
> "Advanced Search" is always grayed out/disabled.
>
> What gives?  I feel like I'm missing something stupid but it's been one of
> those weeks
>
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Advanced Search?

[William Rentfrow]

Sowe turned on the "Advanced Search" option on all views of the
HPD:Help Desk form in IM 7.03.
 
And we've flushed the cache, etc, on the mid-tier - but for some reason
the "Advanced Search" is always grayed out/disabled.
 
What gives?  I feel like I'm missing something stupid but it's been one
of those weeks
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: Limiting Web Service Results

[Robert Halstead]

Frank,

On a getList operation in the web service click on output mapping.  Then
click on the child element under ROOT on the XML Data Type side of the
window.  Bring up the properties of the getListValues element.  Set the
MaxOccurs from unbounded to a specified number.

This is on 6.3 patch 20.

On Wed, Jul 23, 2008 at 10:46 AM, Frank Caruso <[EMAIL PROTECTED]>
wrote:

> ** Any other suggestions on how to limit the number of rows returned from
> a Web Service
>
>
> On Tue, Jul 22, 2008 at 9:45 AM, Frank Caruso <[EMAIL PROTECTED]>
> wrote:
>
>> Don't see this as an option. I am on 6.3 p20
>>
>>
>> On Sat, Aug 11, 2007 at 2:42 AM, ITSM Support <[EMAIL PROTECTED]>
>> wrote:
>>
>>> **
>>>
>>> *Hi Frank,*
>>>
>>>
>>>
>>> Yes, we can limit the number of rows returned while publishing the
>>> services in remedy.
>>>
>>> While creating web service for the get operation or get list operation in
>>> remedy, below the Qualification there is two options called *Start
>>> record* and *Max Limit*.
>>>
>>> Where we can limit the number of rows return.
>>>
>>>
>>>
>>> Hope this helps...
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> *Sandeep *
>>>
>>> *Vyom Labs Pvt. Ltd. *
>>>
>>> *An ISO 2 certified company. *
>>>
>>> *Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL *
>>>
>>> *Web: www.vyomlabs.com*
>>>
>>>
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Frank Caruso
>>> *Sent:* Tuesday, July 22, 2008 12:06 AM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Limiting Web Service Results
>>>
>>>
>>>
>>> **
>>>
>>> Is there a way that a consumer of a Remedy web service can limit the
>>> number of rows returned?
>>> Or, is there something I can do to the web service in Remedy to only
>>> allow so many results to be returned.
>>>
>>> Thank you
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>
>>
>>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Robert Halstead

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Re: Buy vs. Build

[Easter, David]

There is an entire track at UserWorld dedicated to just AR System:

http://www.bmc.com/userworld/miami/agenda/Tracks_and_Sessions.html

"BMC Atrium : Enabling Technologies BMC Remedy AR System - this
track will take you beyond the vast, out-of-the-box functionality and
enable you to leverage your existing BMC Remedy Action Request System
investment in a way that you have not know before.

Explore detailed sessions on the latest technology offered in BMC Remedy
Action Request System,[...]" 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR
NAVSURFWARCENDIV Crane, Code 0552
Sent: Friday, July 25, 2008 6:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

When you look at BMC User World Sessions schedule this year, it is
pretty obvious what the direction of ARS is as far as BMC Software is
concerned. No mention of the ARS product only OOTB products listed.

I was planning to go but NOW I don't see the value in going and am
finding it VERY hard to justify the trip to management.

Regards,
Dave Davis

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, July 24, 2008 16:40
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

**
This is starting to sound like what we were talking about in 2001 and
2002, the end of Remedy as we know it.
 
hbr

 
On 7/24/08, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 
Riley,
 
Are you a Remedy developer?  
 
Susan

 
On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel
<[EMAIL PROTECTED]> wrote:


Why buy AR Server for 25k when you can get a Visual
Studio Express edition, and SQL Server Express and make better apps?
For Free or at least not for 25k?

Who uses Access anymore nowadays?




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
 
Sent: Wednesday, July 23, 2008 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

That initially means laying off and then eventually
hiring people.
This has some implications in terms of active
development in the
product lines and other things.  Also, Microsoft has
deep pockets.

http://www.gengaming.com/forums/index.php?showtopic=608&mode=threaded

Can BMC weather the storm?  Is bankruptcy an option?

Seems like Microsoft got into some hot water over its
licensing
practices.  Is this a healthy image or a good place to
be in?
http://www.aaxnet.com/topics/slicense.html

Seems like there were problems as well:

http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3-
6126885.html

Not advocating anything, just running the cards of the
unspoken sides.
 Much of everything is in a trap, to varying degrees,
just trying to
drop all premonitions and have an open view of all
sides.

Axton Grams

On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF
96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> Yes, of course.  I already have considered existing
forces.
>
> Think about it: BMC experiences a drop in revenue from
support and a
> drop in revenue in licensing initially.  It then
rebounds by VOLUME
> sales of the ARS as a RAD toolset.
>
> Think about it: MICROSOFT DOES IT! Buy a copy of
Visual Studio and it
> comes with a license key in the manual.  You can't
install the software
> without the license key.  Bingo! Licensing problem
(mostly) solved.
>
> Ever watch Gordon Ramsay's Kitchen Nightmares? Last
night's episode is a
> perfect example.  Gordon shows up to a restaurant that
does *some*
> business but is, by no means, a booming business.
Gordon tells the
> owner, "You need to completely revamp your menu." The
owner resists.
> "No," he says, "I don't want to lose my EXIST

Re: Buy vs. Build

[Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552]

When you look at BMC User World Sessions schedule this year, it is
pretty obvious what the direction of ARS is as far as BMC Software is
concerned. No mention of the ARS product only OOTB products listed.

I was planning to go but NOW I don't see the value in going and am
finding it VERY hard to justify the trip to management.

Regards,
Dave Davis

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, July 24, 2008 16:40
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

**
This is starting to sound like what we were talking about in 2001 and
2002, the end of Remedy as we know it.
 
hbr

 
On 7/24/08, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 
Riley,
 
Are you a Remedy developer?  
 
Susan

 
On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel
<[EMAIL PROTECTED]> wrote:


Why buy AR Server for 25k when you can get a Visual
Studio Express edition, and SQL Server Express and make better apps?
For Free or at least not for 25k?

Who uses Access anymore nowadays?




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
 
Sent: Wednesday, July 23, 2008 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

That initially means laying off and then eventually
hiring people.
This has some implications in terms of active
development in the
product lines and other things.  Also, Microsoft has
deep pockets.

http://www.gengaming.com/forums/index.php?showtopic=608&mode=threaded

Can BMC weather the storm?  Is bankruptcy an option?

Seems like Microsoft got into some hot water over its
licensing
practices.  Is this a healthy image or a good place to
be in?
http://www.aaxnet.com/topics/slicense.html

Seems like there were problems as well:

http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3-
6126885.html

Not advocating anything, just running the cards of the
unspoken sides.
 Much of everything is in a trap, to varying degrees,
just trying to
drop all premonitions and have an open view of all
sides.

Axton Grams

On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF
96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> Yes, of course.  I already have considered existing
forces.
>
> Think about it: BMC experiences a drop in revenue from
support and a
> drop in revenue in licensing initially.  It then
rebounds by VOLUME
> sales of the ARS as a RAD toolset.
>
> Think about it: MICROSOFT DOES IT! Buy a copy of
Visual Studio and it
> comes with a license key in the manual.  You can't
install the software
> without the license key.  Bingo! Licensing problem
(mostly) solved.
>
> Ever watch Gordon Ramsay's Kitchen Nightmares? Last
night's episode is a
> perfect example.  Gordon shows up to a restaurant that
does *some*
> business but is, by no means, a booming business.
Gordon tells the
> owner, "You need to completely revamp your menu." The
owner resists.
> "No," he says, "I don't want to lose my EXISTING
customer base by
> changing." Gordon says, "Well then you'll never be
successful."
>
> The moral of the story? Oftentimes you have to
jettison an existing
> mildly profitable (but declining) business model and
swallow some losses
> in order to go on to big time success.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 




--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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GSAC

[Chrystol Norton-Quick]

I have a position for a Remedy Developer/Engineer.  This position requires
100 % travel to Oklahoma City (thru August), then travel to Hanscom AFB
(Boston, MA) for 2 wks for TO validation/acceptance testing, and travel to
Langley AFB (Norfolk, VA) for installation (3-6 wks). Depending on schedule
slips and physical readiness, this person may also be tasked with
installation at Peterson AFB (Colorado Springs, CO) for 3-6 wks.   This
position is with a large government contractor.  I have attached the
position description for your review. This position is a full time permanent
as an employee for our client. If you are interested, please send the
following information as soon as possible:

Updated Chronological resume in Word format, current salary and expected
salary,  and availability to start.

I look forward to your response.

 

Kind Regards,

Chrystol

 

Chrystol Norton-Quick

Recruiter

GSAC

Global Staffing and Consulting, LLC

410-772-7832 Columbia, MD office 

410-772-7831 fax

www.gsacgroup.com

 


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job 038.doc
Description: MS-Word document

Re: Write access error when a "Read" only user try to modify his own Report on the web ???

[Ben Chernys]

Submitter Mode Locked means you cannot change the value of the Submitter field 
even is you use the Merge API.  It is a pretty benign thing to do as 
(generally)the submitter field does not change.  It allows those with read 
licenses to update those records that they submitted.

Cheers
Ben


>- --- Original Message --- -
>From: "Tournier, Pascal"
><[EMAIL PROTECTED]>
>To:   arslist@ARSLIST.ORG
>Sent: Fri, 25 Jul 2008 13:44:04
>
>Hi, 
>
>I changed the Submitter mode to locked and It
>works... Do you know what
>is the impact of changing this "Submitter mode"
>from Changeable to
>Locked ?
>
>Thanks
>Regards
>
>
>-Original Message-
>From: Action Request System discussion
>list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Carey
>Matthew Black
>Sent: Friday, July 25, 2008 12:48 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Write access error when a "Read" only
>user try to modify
>his own Report on the web ???
>
>Pascal,
>
>Please verify three things...
>
>1) Your using Submitter mode locked on the ARS
>server(s) in question.
>2) The data row in question ( the report) shows
>field 2 ('Submitter')
>as the correct $ USER$ value.
>3) The fields that are being changed have
>'Submitter' group change
>access to them.
>
>
>I seem to remember some bug with the Reporting
>forms/workflow that was
>resolved somewhere in the 7.x line that affected
>how 'Submitter's
>value was set and maybe even the permissions on
>some of the fields. If
>any of the three above do not "look right" then I
>would contact BMC
>Tech support and see if they think your at a
>version/patch level that
>does not have this fixed yet.
>
>HTH
>
>-- 
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Love, then teach
>Solution = People + Process + Tools
>Fast, Accurate, Cheap Pick two.
>
>
>On Fri, Jul 25, 2008 at 5:09 AM, Tournier, Pascal
><[EMAIL PROTECTED]> wrote:
>> **
>>
>> Hi,
>>
>>
>>
>> We have recently migrated to Remedy ARS version
>7.0.1 and wanted to go
>to
>> the Web access interface via Mid-tier. My
>question concern the Report
>> functionality, when I create and save a new
>report by using the
>"Report
>> Creator" form with one user who have only a
>"Read" license everything
>works
>> fine but once this report is saved, if I would
>like to modify
>something
>> (like adding a new field in the Report) with the
>same user, I get the
>error
>> message saying that I do not have write access to
>the different
>fields... So
>> this is really problematic because I can create a
>report with a user
>having
>> a "Read" license but this user is unable to
>change this report
>afterwards
>> !!! Is there a way to fix that so that user
>having a "Read" license
>can also
>> modify their own saved report...
>>
>>
>>
>> Thanks
>>
>> Regards
>>
>> Pascal
>
>___
>_
>___
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>www.arslist.org
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>the Answers Are"
>
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>www.arslist.org
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>the Answers Are"

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Re: Question: Trigger a Modify ?

[T. Dee]

Thanks - don't want to modify the ITSM workflow - so I am going to
have to make my workflow work around this Filter.

Thanks for everyone's help!!!

Enjoy the weekend!


On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote:
> ++
> Please Read The Disclaimer At The Bottom Of This Email
> ++
>
> If you want to avoid modifying ITSM workflow, you have two options.
> Make your filter run before the ITSM filter or make execution order of your 
> filter above 930.
> Other alternative is to create a filter which runs before the ITSM filter and 
> has GOTO action to after the ITSM filter and hence skipping its functionality.
>
> Hope this helps.
>
> Jiri Pospisil
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of T. Dee
> Sent: 25 July 2008 13:39
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Trigger a Modify ?
>
>
> I think I figured it out - there is a "OOB" Filter running from the
> ITSM 7 application called "HPD:INC:AR_003_ESCALATOR" - which runs if
> $USER$ = "AR_ESCALATOR" with a GOTO execution order of 930.
>
> I was looking at my escalation to see if I could set the "Last
> Modified By" to something else, but I can't.
>
> Any ideas?
>
> Thanks again - your help is greatly appreciated.
>
>
>
>
> On 7/25/08, T. Dee <[EMAIL PROTECTED]> wrote:
> > I turned on Filter logging on the server and it shows "Failed 
> > Qualification".
> >
> > However, if I manually hit the save button it shows the Filter running.
> >
> > I looked at Last Modified By and it is AR_ESCALATOR.
> >
> > There has to be a way to trigger a "Modify".
> >
> > With my escalation I have tried a "SET FIELDS" - didn't work.  Then I
> > tried a "PUSH FIELDS" - didn't work.
> >
> > But I know my Filter is good because if I manually hit the save button
> > it fires.  I have tried 'TR.FieldName' != $NULL$ and 'FieldName' !=
> > $NULL$ - both do not work - I have turned on Filter Logging both
> > times.
> >
> >
> >
> > On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote:
> > > ++
> > > Please Read The Disclaimer At The Bottom Of This Email
> > > ++
> > >
> > > This may sound as a stupid question, but how do you know your filter is 
> > > not firing when the escalation runs?
> > > Also, did you check the last modified by/date on the record? Does it show 
> > > AR_ESCALATOR and a recent time?
> > >
> > > Regards
> > > Jiri Pospisil
> > >
> > > Remedy Administrator
> > > IT Services
> > > LCH.Clearnet
> > >
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] Behalf Of T. Dee
> > > Sent: 25 July 2008 13:14
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Question: Trigger a Modify ?
> > >
> > >
> > > Thanks Leonard - yes the Filter Fires if I manually set Field "A" and
> > > save the record.
> > >
> > >
> > > On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote:
> > > > Does your filter fire when you manually set the value in field "A"?
> > > > Also, do you mind telling us what platform/version, Etc you are on?
> > > >
> > > > Thanks,
> > > >
> > > > Leonard
> > > >
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > > Sent: Thursday, July 24, 2008 3:56 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: Re: Question: Trigger a Modify ?
> > > >
> > > > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> > > > run on MODIFY be triggered when the escalation does a set field to
> > > > field "A".
> > > >
> > > > The TR.fieldname != $NULL$ does not seem to work either.
> > > >
> > > > Thanks for your help!
> > > >
> > > >
> > > > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > > > > **
> > > > > You could list an exclusion for the "AR_ESCALATOR" user from the Run 
> > > > > If on
> > > > > your Filter.
> > > > >
> > > > > Rick
> > > > >
> > > > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> > > > >>
> > > > >> I have an escalation running that is setting field "A" with a value -
> > > > >> this works.  I also have a filter that fires on MODIFY if field "A" 
> > > > >> is
> > > > >> NOT NULL.  The problem is the filter is not firing when my escalation
> > > > >> runs.  Is there a way to "force" a modify after the escalation runs 
> > > > >> so
> > > > >> my filter will run?
> > > > >>
> > > > >> THANKS!!!
> > > > >>
> > > > >>
> > > > >>
> > > > 
> > > > ___
> > > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > > >
> > > > > __Platinum Sponsor: www

Re: Question: Trigger a Modify ?

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

If you want to avoid modifying ITSM workflow, you have two options.
Make your filter run before the ITSM filter or make execution order of your 
filter above 930.
Other alternative is to create a filter which runs before the ITSM filter and 
has GOTO action to after the ITSM filter and hence skipping its functionality.

Hope this helps.

Jiri Pospisil

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 25 July 2008 13:39
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?


I think I figured it out - there is a "OOB" Filter running from the
ITSM 7 application called "HPD:INC:AR_003_ESCALATOR" - which runs if
$USER$ = "AR_ESCALATOR" with a GOTO execution order of 930.

I was looking at my escalation to see if I could set the "Last
Modified By" to something else, but I can't.

Any ideas?

Thanks again - your help is greatly appreciated.




On 7/25/08, T. Dee <[EMAIL PROTECTED]> wrote:
> I turned on Filter logging on the server and it shows "Failed Qualification".
>
> However, if I manually hit the save button it shows the Filter running.
>
> I looked at Last Modified By and it is AR_ESCALATOR.
>
> There has to be a way to trigger a "Modify".
>
> With my escalation I have tried a "SET FIELDS" - didn't work.  Then I
> tried a "PUSH FIELDS" - didn't work.
>
> But I know my Filter is good because if I manually hit the save button
> it fires.  I have tried 'TR.FieldName' != $NULL$ and 'FieldName' !=
> $NULL$ - both do not work - I have turned on Filter Logging both
> times.
>
>
>
> On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote:
> > ++
> > Please Read The Disclaimer At The Bottom Of This Email
> > ++
> >
> > This may sound as a stupid question, but how do you know your filter is not 
> > firing when the escalation runs?
> > Also, did you check the last modified by/date on the record? Does it show 
> > AR_ESCALATOR and a recent time?
> >
> > Regards
> > Jiri Pospisil
> >
> > Remedy Administrator
> > IT Services
> > LCH.Clearnet
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] Behalf Of T. Dee
> > Sent: 25 July 2008 13:14
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Question: Trigger a Modify ?
> >
> >
> > Thanks Leonard - yes the Filter Fires if I manually set Field "A" and
> > save the record.
> >
> >
> > On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote:
> > > Does your filter fire when you manually set the value in field "A"?
> > > Also, do you mind telling us what platform/version, Etc you are on?
> > >
> > > Thanks,
> > >
> > > Leonard
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Thursday, July 24, 2008 3:56 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Question: Trigger a Modify ?
> > >
> > > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> > > run on MODIFY be triggered when the escalation does a set field to
> > > field "A".
> > >
> > > The TR.fieldname != $NULL$ does not seem to work either.
> > >
> > > Thanks for your help!
> > >
> > >
> > > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > > > **
> > > > You could list an exclusion for the "AR_ESCALATOR" user from the Run If 
> > > > on
> > > > your Filter.
> > > >
> > > > Rick
> > > >
> > > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> > > >>
> > > >> I have an escalation running that is setting field "A" with a value -
> > > >> this works.  I also have a filter that fires on MODIFY if field "A" is
> > > >> NOT NULL.  The problem is the filter is not firing when my escalation
> > > >> runs.  Is there a way to "force" a modify after the escalation runs so
> > > >> my filter will run?
> > > >>
> > > >> THANKS!!!
> > > >>
> > > >>
> > > >>
> > > 
> > > ___
> > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > >
> > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > > html___
> > >
> > > 
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > >
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > Platinum Sponsor: www.rmsportal.com ARSlist: 

Re: Question: Trigger a Modify ?

[Cox, Melvin E.]

Modify will work as it is a modification to the ticket.  Merge is an
action that occurs in an import or DSO type operation.   

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Friday, July 25, 2008 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?

I found that you have to turn Merge on instead of Modify.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Question: Trigger a Modify ?

I have an escalation running that is setting field "A" with a value -
this works.  I also have a filter that fires on MODIFY if field "A" is
NOT NULL.  The problem is the filter is not firing when my escalation
runs.  Is there a way to "force" a modify after the escalation runs so
my filter will run?

THANKS!!!


___
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Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


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Re: Question: Trigger a Modify ?

[T. Dee]

I think I figured it out - there is a "OOB" Filter running from the
ITSM 7 application called "HPD:INC:AR_003_ESCALATOR" - which runs if
$USER$ = "AR_ESCALATOR" with a GOTO execution order of 930.

I was looking at my escalation to see if I could set the "Last
Modified By" to something else, but I can't.

Any ideas?

Thanks again - your help is greatly appreciated.




On 7/25/08, T. Dee <[EMAIL PROTECTED]> wrote:
> I turned on Filter logging on the server and it shows "Failed Qualification".
>
> However, if I manually hit the save button it shows the Filter running.
>
> I looked at Last Modified By and it is AR_ESCALATOR.
>
> There has to be a way to trigger a "Modify".
>
> With my escalation I have tried a "SET FIELDS" - didn't work.  Then I
> tried a "PUSH FIELDS" - didn't work.
>
> But I know my Filter is good because if I manually hit the save button
> it fires.  I have tried 'TR.FieldName' != $NULL$ and 'FieldName' !=
> $NULL$ - both do not work - I have turned on Filter Logging both
> times.
>
>
>
> On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote:
> > ++
> > Please Read The Disclaimer At The Bottom Of This Email
> > ++
> >
> > This may sound as a stupid question, but how do you know your filter is not 
> > firing when the escalation runs?
> > Also, did you check the last modified by/date on the record? Does it show 
> > AR_ESCALATOR and a recent time?
> >
> > Regards
> > Jiri Pospisil
> >
> > Remedy Administrator
> > IT Services
> > LCH.Clearnet
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] Behalf Of T. Dee
> > Sent: 25 July 2008 13:14
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Question: Trigger a Modify ?
> >
> >
> > Thanks Leonard - yes the Filter Fires if I manually set Field "A" and
> > save the record.
> >
> >
> > On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote:
> > > Does your filter fire when you manually set the value in field "A"?
> > > Also, do you mind telling us what platform/version, Etc you are on?
> > >
> > > Thanks,
> > >
> > > Leonard
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Thursday, July 24, 2008 3:56 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Question: Trigger a Modify ?
> > >
> > > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> > > run on MODIFY be triggered when the escalation does a set field to
> > > field "A".
> > >
> > > The TR.fieldname != $NULL$ does not seem to work either.
> > >
> > > Thanks for your help!
> > >
> > >
> > > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > > > **
> > > > You could list an exclusion for the "AR_ESCALATOR" user from the Run If 
> > > > on
> > > > your Filter.
> > > >
> > > > Rick
> > > >
> > > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> > > >>
> > > >> I have an escalation running that is setting field "A" with a value -
> > > >> this works.  I also have a filter that fires on MODIFY if field "A" is
> > > >> NOT NULL.  The problem is the filter is not firing when my escalation
> > > >> runs.  Is there a way to "force" a modify after the escalation runs so
> > > >> my filter will run?
> > > >>
> > > >> THANKS!!!
> > > >>
> > > >>
> > > >>
> > > 
> > > ___
> > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > >
> > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > > html___
> > >
> > > 
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > >
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> > *
> >
> > This email is intended for the named recipient(s) only. Its contents are  
> > confidential and may only be retained by the named recipient(s) and may 
> > only be copied or disclosed with the consent of LCH.Clearnet Limited.   If 
> > you are not an intended recipient please delete this e-mail and notify 
> > [EMAIL PROTECTED]
> >
> > The contents of this email are s

Re: Question: Trigger a Modify ?

[Pam Hollis]

I found that you have to turn Merge on instead of Modify.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Question: Trigger a Modify ?

I have an escalation running that is setting field "A" with a value -
this works.  I also have a filter that fires on MODIFY if field "A" is
NOT NULL.  The problem is the filter is not firing when my escalation
runs.  Is there a way to "force" a modify after the escalation runs so
my filter will run?

THANKS!!!


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
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Re: Question: Trigger a Modify ?

[T. Dee]

I turned on Filter logging on the server and it shows "Failed Qualification".

However, if I manually hit the save button it shows the Filter running.

I looked at Last Modified By and it is AR_ESCALATOR.

There has to be a way to trigger a "Modify".

With my escalation I have tried a "SET FIELDS" - didn't work.  Then I
tried a "PUSH FIELDS" - didn't work.

But I know my Filter is good because if I manually hit the save button
it fires.  I have tried 'TR.FieldName' != $NULL$ and 'FieldName' !=
$NULL$ - both do not work - I have turned on Filter Logging both
times.



On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote:
> ++
> Please Read The Disclaimer At The Bottom Of This Email
> ++
>
> This may sound as a stupid question, but how do you know your filter is not 
> firing when the escalation runs?
> Also, did you check the last modified by/date on the record? Does it show 
> AR_ESCALATOR and a recent time?
>
> Regards
> Jiri Pospisil
>
> Remedy Administrator
> IT Services
> LCH.Clearnet
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of T. Dee
> Sent: 25 July 2008 13:14
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Trigger a Modify ?
>
>
> Thanks Leonard - yes the Filter Fires if I manually set Field "A" and
> save the record.
>
>
> On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote:
> > Does your filter fire when you manually set the value in field "A"?
> > Also, do you mind telling us what platform/version, Etc you are on?
> >
> > Thanks,
> >
> > Leonard
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Thursday, July 24, 2008 3:56 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Question: Trigger a Modify ?
> >
> > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> > run on MODIFY be triggered when the escalation does a set field to
> > field "A".
> >
> > The TR.fieldname != $NULL$ does not seem to work either.
> >
> > Thanks for your help!
> >
> >
> > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > > **
> > > You could list an exclusion for the "AR_ESCALATOR" user from the Run If on
> > > your Filter.
> > >
> > > Rick
> > >
> > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> > >>
> > >> I have an escalation running that is setting field "A" with a value -
> > >> this works.  I also have a filter that fires on MODIFY if field "A" is
> > >> NOT NULL.  The problem is the filter is not firing when my escalation
> > >> runs.  Is there a way to "force" a modify after the escalation runs so
> > >> my filter will run?
> > >>
> > >> THANKS!!!
> > >>
> > >>
> > >>
> > 
> > ___
> > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > html___
> >
> > 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> *
>
> This email is intended for the named recipient(s) only. Its contents are  
> confidential and may only be retained by the named recipient(s) and may only 
> be copied or disclosed with the consent of LCH.Clearnet Limited.   If you are 
> not an intended recipient please delete this e-mail and notify [EMAIL 
> PROTECTED]
>
> The contents of this email are subject to contract in all cases, and 
> LCH.Clearnet Limited makes no contractual commitment save where confirmed by 
> hard copy.  LCH.Clearnet Limited accepts no liability, including liability 
> for negligence, in respect of any statement in this email.
>
> LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High 
> Street, London EC3N 1EA.Recognised as a Clearing House under the 
> Financial Services & Markets Act 2000. Reg in England No.25932
> Telephone: +44 20 7426 7000  Internet: http://www.lchclearnet.com
>
> *
>
> __

Re: Question: Trigger a Modify ?

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

This may sound as a stupid question, but how do you know your filter is not 
firing when the escalation runs?
Also, did you check the last modified by/date on the record? Does it show 
AR_ESCALATOR and a recent time?

Regards
Jiri Pospisil

Remedy Administrator
IT Services
LCH.Clearnet


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 25 July 2008 13:14
To: arslist@ARSLIST.ORG
Subject: Re: Question: Trigger a Modify ?


Thanks Leonard - yes the Filter Fires if I manually set Field "A" and
save the record.


On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote:
> Does your filter fire when you manually set the value in field "A"?
> Also, do you mind telling us what platform/version, Etc you are on?
>
> Thanks,
>
> Leonard
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, July 24, 2008 3:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Trigger a Modify ?
>
> I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> run on MODIFY be triggered when the escalation does a set field to
> field "A".
>
> The TR.fieldname != $NULL$ does not seem to work either.
>
> Thanks for your help!
>
>
> On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> > You could list an exclusion for the "AR_ESCALATOR" user from the Run If on
> > your Filter.
> >
> > Rick
> >
> > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> >>
> >> I have an escalation running that is setting field "A" with a value -
> >> this works.  I also have a filter that fires on MODIFY if field "A" is
> >> NOT NULL.  The problem is the filter is not firing when my escalation
> >> runs.  Is there a way to "force" a modify after the escalation runs so
> >> my filter will run?
> >>
> >> THANKS!!!
> >>
> >>
> >>
> 
> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
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*

This email is intended for the named recipient(s) only. Its contents are  
confidential and may only be retained by the named recipient(s) and may only be 
copied or disclosed with the consent of LCH.Clearnet Limited.   If you are not 
an intended recipient please delete this e-mail and notify [EMAIL PROTECTED]

The contents of this email are subject to contract in all cases, and 
LCH.Clearnet Limited makes no contractual commitment save where confirmed by 
hard copy.  LCH.Clearnet Limited accepts no liability, including liability for 
negligence, in respect of any statement in this email.

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA.Recognised as a Clearing House under the Financial Services 
& Markets Act 2000. Reg in England No.25932 
Telephone: +44 20 7426 7000  Internet: http://www.lchclearnet.com

*

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Re: Possible Outer Join Bug ....Can anyone confirm or know if there is a fix?

[Garrison, Sean (Norcross)]

Hey Axton ... I was told ARS 7.0.1 patch 7 or greater fixes this issue ...

Thanks,

Sean

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Axton
Sent: Thursday, July 24, 2008 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible Outer Join Bug Can anyone confirm or know if there is 
a fix?

An update, I've received the following stack traces during the
reproduction of this or something similar.  Two signal 11's.

As a side note, one thing I think Remedy needs is the ability to
define joins with multiple data sources.  Take the join in this
example, the base tables and the largest join are the only data sets I
need.  All of the other joins are just clutter.  This feature should
even be bundled with the ability to support unions, aggregate
functions, column concatenation, and all of the other things that are
possible on every db that Remedy runs on.

Axton Grams

Environment Information:
SunOS 5.9 Generic_122300-25 sun4u sparc SUNW,Sun-Fire-V445
Oracle instant client 10.2.0.3-20070101
ARServer 7.0.1 patch 1 20070654

The eid's that cause the crash use this format: x|x|y|y|z||
x^x -> inner
y^y -> inner
x|x^y|y -> inner
x|x|y|y^z -> outer
x|x|y|y|z^null -> outer

Thu Jul 24 16:24:51 2008  390620 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu Jul 24 16:24:51 2008 11
   Timestamp: Thu Jul 24 2008 16:24:51.8924
   Thread Id: 8
   Version: 7.0.01 patch 001  20070654 Jan 11 2007 17:30:06
   ServerName: yyy
   Database: SQL -- Oracle
   Hardware: sun4u
   OS: SunOS 5.9
   RPC Id: 1079
   RPC Call: 1 (GE)
   RPC Queue: 390620
   Client: User xxx from Remedy User (protocol 12) at IP address z.z.z.z
   Form: zzz
   Logging On: User

Stacks:
/prod/sys/remedy/bin/arserverd:DumpStackTrace+0x88
/prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
/usr/lib/libthread.so.1:0x156c8
/usr/lib/libthread.so.1:0xf320
/usr/lib/libthread.so.1:0xf4d0
/usr/lib/libc.so.1:0x475b4 [ Signal 11 (SEGV)]
/usr/lib/libc.so.1:0x47d88
/usr/lib/libc.so.1:0x46eb4
/usr/lib/libc.so.1:malloc+0x20
/prod/sys/remedy/bin/arserverd:ResizeArray+0x50
/prod/sys/remedy/bin/arserverd:StencilARFieldValueList+0x84
/prod/sys/remedy/bin/arserverd:argetentry_12_svc+0xf5c
/prod/sys/remedy/bin/arserverd:HandleRPCs+0x134e0
/prod/sys/remedy/bin/arserverd:WorkerThread+0x5f4
/prod/sys/remedy/bin/arserverd:RestartableThreadMain+0x60
/prod/sys/remedy/bin/arserverd:UnixThreadStartRoutine+0xe8
/usr/lib/libthread.so.1:0x15370


Thu Jul 24 16:18:03 2008  390620 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu Jul 24 16:18:03 2008 11
   Timestamp: Thu Jul 24 2008 16:18:03.9875
   Thread Id: 9
   Version: 7.0.01 patch 001  20070654 Jan 11 2007 17:30:06
   ServerName: xxx
   Database: SQL -- Oracle
   Hardware: sun4u
   OS: SunOS 5.9
   RPC Id: 495
   RPC Call: 1 (GE)
   RPC Queue: 390620
   Client: User zzz from Remedy User (protocol 12) at IP address y.y.y.y
   Form: aaa
   Logging On: User

Stacks:
/prod/sys/remedy/bin/arserverd:DumpStackTrace+0x88
/prod/sys/remedy/bin/arserverd:SignalTrapProc+0x160
/usr/lib/libthread.so.1:0x156c8
/usr/lib/libthread.so.1:0xf320
/usr/lib/libthread.so.1:0xf4d0
/usr/lib/libc.so.1:0x47884 [ Signal 11 (SEGV)]
/usr/lib/libc.so.1:0x47518
/usr/lib/libc.so.1:0x47d04
/usr/lib/libc.so.1:free+0x20
/prod/sys/remedy/bin/arserverd:FreeAREntryIdList+0x3c
/prod/sys/remedy/bin/arserverd:FreeARSchemaContextStruct+0x20
/prod/sys/remedy/bin/arserverd:FreeARSchemaContextList+0x28
/prod/sys/remedy/bin/arserverd:argetentry_12_svc+0xf78
/prod/sys/remedy/bin/arserverd:HandleRPCs+0x134e0
/prod/sys/remedy/bin/arserverd:WorkerThread+0x5f4
/prod/sys/remedy/bin/arserverd:RestartableThreadMain+0x60
/prod/sys/remedy/bin/arserverd:UnixThreadStartRoutine+0xe8
/usr/lib/libthread.so.1:0x15370


On Mon, Jul 7, 2008 at 4:14 PM, Axton <[EMAIL PROTECTED]> wrote:
> IMHO, anything that causes arserverd to crash (segfault, etc.) is a defect.
>
> Axton Grams
>
> On Mon, Jul 7, 2008 at 2:54 PM, Garrison, Sean (Norcross)
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>> I have designed a table that will be used to determine impact:
>>
>>
>>
>> Impact Table
>>
>> __
>>
>> Id
>>
>> ProductID
>>
>> ClientID
>>
>>
>>
>> Data in this table looks like this:
>>
>>
>>
>> IDProductIDClientID
>>
>> 1  1  1
>>
>> 2  NULL 2
>>
>>
>>
>> Product ID maps to the Instance ID  in AST:BusinessService and ClientID maps
>> to AST:Organization.  We have scenerios where a Client can be impacted but
>> no products are actually affected.  In order to do this I have to use outer
>> joins.  AST:BusinessService is outer joined to Impact table.  The resulting
>> AST:BusinessServiceToImpactTable_Join form is then outer joined to
>> AST:Organization.  So the data for example would look like this:
>>
>>
>>
>> RequestID   ProductNa

Re: Question: Trigger a Modify ?

[T. Dee]

Thanks Leonard - yes the Filter Fires if I manually set Field "A" and
save the record.


On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote:
> Does your filter fire when you manually set the value in field "A"?
> Also, do you mind telling us what platform/version, Etc you are on?
>
> Thanks,
>
> Leonard
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, July 24, 2008 3:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Trigger a Modify ?
>
> I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> run on MODIFY be triggered when the escalation does a set field to
> field "A".
>
> The TR.fieldname != $NULL$ does not seem to work either.
>
> Thanks for your help!
>
>
> On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> > You could list an exclusion for the "AR_ESCALATOR" user from the Run If on
> > your Filter.
> >
> > Rick
> >
> > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> >>
> >> I have an escalation running that is setting field "A" with a value -
> >> this works.  I also have a filter that fires on MODIFY if field "A" is
> >> NOT NULL.  The problem is the filter is not firing when my escalation
> >> runs.  Is there a way to "force" a modify after the escalation runs so
> >> my filter will run?
> >>
> >> THANKS!!!
> >>
> >>
> >>
> 
> ___
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> >
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> 
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Re: Question: Trigger a Modify ?

[T. Dee]

I ran logging and the logs show it fails qualification with the TR.

I then removed the TR and physically changed some data on the record
and saved the record and my Filter did fire.

So I know my Filter qualification is correct.

The problem is how to trigger a Modify so my Filter will Fire.  The
escalation "setting" the field is not triggering a Modify.

The escalation is working because I have a blank field (field "A")
database field that I am setting and my Filter says if Field "A" is
NOT NULL then do the action.

Any ideas?

Thank you!!!



On 7/24/08, T. Dee <[EMAIL PROTECTED]> wrote:
> The escalation sets Field "A", but the Filter that is suppose to fire
> on MODIFY when Field "A" is != $NULL$ does not fire.  I have tried TR
> as well.
>
> In the escalation I tried to do a "set fields" and then I tried a
> "push fields", but both don't trigger a Modify.
>
> I'm running Windows 2003, SQL 2005.
>
>
>
> On Thu, Jul 24, 2008 at 7:03 PM, Leonard Neely - FOJ
> <[EMAIL PROTECTED]> wrote:
> > Does your filter fire when you manually set the value in field "A"?
> > Also, do you mind telling us what platform/version, Etc you are on?
> >
> > Thanks,
> >
> > Leonard
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Thursday, July 24, 2008 3:56 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Question: Trigger a Modify ?
> >
> > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
> > run on MODIFY be triggered when the escalation does a set field to
> > field "A".
> >
> > The TR.fieldname != $NULL$ does not seem to work either.
> >
> > Thanks for your help!
> >
> >
> > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> >> **
> >> You could list an exclusion for the "AR_ESCALATOR" user from the Run If on
> >> your Filter.
> >>
> >> Rick
> >>
> >> On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> >>>
> >>> I have an escalation running that is setting field "A" with a value -
> >>> this works.  I also have a filter that fires on MODIFY if field "A" is
> >>> NOT NULL.  The problem is the filter is not firing when my escalation
> >>> runs.  Is there a way to "force" a modify after the escalation runs so
> >>> my filter will run?
> >>>
> >>> THANKS!!!
> >>>
> >>>
> >>>
> > 
> > ___
> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >>
> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >> html___
> >
> > 
> > ___
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> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> > ___
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> >
>

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Re: Write access error when a "Read" only user try to modify his own Report on the web ???

[Tournier, Pascal]

Hi, 

I changed the Submitter mode to locked and It works... Do you know what
is the impact of changing this "Submitter mode" from Changeable to
Locked ?

Thanks
Regards


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, July 25, 2008 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Write access error when a "Read" only user try to modify
his own Report on the web ???

Pascal,

Please verify three things...

1) Your using Submitter mode locked on the ARS server(s) in question.
2) The data row in question ( the report) shows field 2 ('Submitter')
as the correct $ USER$ value.
3) The fields that are being changed have 'Submitter' group change
access to them.


I seem to remember some bug with the Reporting forms/workflow that was
resolved somewhere in the 7.x line that affected how 'Submitter's
value was set and maybe even the permissions on some of the fields. If
any of the three above do not "look right" then I would contact BMC
Tech support and see if they think your at a version/patch level that
does not have this fixed yet.

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Jul 25, 2008 at 5:09 AM, Tournier, Pascal
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi,
>
>
>
> We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to
> the Web access interface via Mid-tier. My question concern the Report
> functionality, when I create and save a new report by using the
"Report
> Creator" form with one user who have only a "Read" license everything
works
> fine but once this report is saved, if I would like to modify
something
> (like adding a new field in the Report) with the same user, I get the
error
> message saying that I do not have write access to the different
fields... So
> this is really problematic because I can create a report with a user
having
> a "Read" license but this user is unable to change this report
afterwards
> !!! Is there a way to fix that so that user having a "Read" license
can also
> modify their own saved report...
>
>
>
> Thanks
>
> Regards
>
> Pascal


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Re: Write access error when a "Read" only user try to modify his own Report on the web ???

[Carey Matthew Black]

Pascal,

Please verify three things...

1) Your using Submitter mode locked on the ARS server(s) in question.
2) The data row in question ( the report) shows field 2 ('Submitter')
as the correct $ USER$ value.
3) The fields that are being changed have 'Submitter' group change
access to them.


I seem to remember some bug with the Reporting forms/workflow that was
resolved somewhere in the 7.x line that affected how 'Submitter's
value was set and maybe even the permissions on some of the fields. If
any of the three above do not "look right" then I would contact BMC
Tech support and see if they think your at a version/patch level that
does not have this fixed yet.

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Jul 25, 2008 at 5:09 AM, Tournier, Pascal
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi,
>
>
>
> We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to
> the Web access interface via Mid-tier. My question concern the Report
> functionality, when I create and save a new report by using the "Report
> Creator" form with one user who have only a "Read" license everything works
> fine but once this report is saved, if I would like to modify something
> (like adding a new field in the Report) with the same user, I get the error
> message saying that I do not have write access to the different fields... So
> this is really problematic because I can create a report with a user having
> a "Read" license but this user is unable to change this report afterwards
> !!! Is there a way to fix that so that user having a "Read" license can also
> modify their own saved report...
>
>
>
> Thanks
>
> Regards
>
> Pascal

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Write access error when a "Read" only user try to modify his own Report on the web ???

[Tournier, Pascal]

Hi,

 

We have recently migrated to Remedy ARS version 7.0.1 and wanted to go
to the Web access interface via Mid-tier. My question concern the Report
functionality, when I create and save a new report by using the "Report
Creator" form with one user who have only a "Read" license everything
works fine but once this report is saved, if I would like to modify
something (like adding a new field in the Report) with the same user, I
get the error message saying that I do not have write access to the
different fields... So this is really problematic because I can create a
report with a user having a "Read" license but this user is unable to
change this report afterwards !!! Is there a way to fix that so that
user having a "Read" license can also modify their own saved report...

 

Thanks

Regards

Pascal


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