Re: Values are not getting pushed in CMDB forms
Did you use the CMDB Console to create attributes, if not that is your problem. -Original Message- From: nsachin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 4:18 am Subject: Values are not getting pushed in CMDB forms Hi All, I have created some customised fields on CMDB form(BMC.CORE:BMC_Database).I am pushing the values of some customised fields from a regular form to this CMDB form through a filter. When i take a work log, i can see the filter is pushing the value in CMDB form.But when i check the CMDB form,the values are not getting updated in CMDB for the corresponding CI. Also when i check SQL log, i can see that these values are pushing as NULL in CMDB. Do I need to map this customised fields on CMDB form? Please help. Regards, Sachin -- View this message in context: http://www.nabble.com/Values-are-not-getting-pushed-in-CMDB-forms-tp19989754p19989754.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AL Question
Active Link logging should tell you which is causing the popup -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, October 14, 2008 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: AL Question Ok, after painfully going through and turning off all other AL's, I have discovered that I apparently have a conflict somewhere. I guess I get go turn them on one by one now. Oh Joy! Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, October 14, 2008 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: AL Question Since I am using the CURRENT SCREEN options, The Multiple Requests Match options are grayed out. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 14, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: AL Question It sounds like the AL is getting the If Multiple Requests Match Display a List option. Check your Set Fields Run-If condition to make sure you are trying to select the value you want. If there are more than 1 record that matches your selection criteria you may need to change to the Use First Matching option. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, October 14, 2008 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: AL Question $Field$ is tied to a search menu and has a predetermined set of values to pull from. When my AL fires, instead of grabbing the value that's currently in $Field$, it pulls up the menu options for the $Field$. Example: Lets say that $Field$ is set the value of 1 on the current form. When the AL fires, instead of grabbing the value 1 it pulls up the menu for $Field$, something like 1, 2, 3, 4 for me to chose. If I chose one of the options, it does go ahead and place that value in the field, but I need it to grab the value already in the $Field$ field. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: escalation
Hi Dave, I didn't include the entire log txt, my apologies. It says the escalation is completing - see below, please. I changed it it to use a qual of 'Description'!= Managed OS, so I think it's firing. Please see below, last line says it fired, and completed. Thanks so much, :) Jase /* Mon Oct 13 2008 18:25:00.8010 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on HPD:Template ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) -- Passed -- perform actions ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) HTP0054 ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) 0: Set Fields ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) OPERATION (536871160) = Run Managed OS ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) 1: Set Fields ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Assigned Support Organization (100014) = Applications ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Filter operation in escalation failed, errno=326 ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) HPD:Help Desk Assignment Log : Assigned Support Organization ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) /* Mon Oct 13 2008 18:25:01.5200 */+QTS:HPD:Template:ManagedOSAutoCreateNEW completed On Tue, Oct 14, 2008 at 4:02 PM, Shellman, David [EMAIL PROTECTED] wrote: ** Jase, Take a really close look at the log. The escalation is NOT firing. You need to take a really close look at the qualification with the Escalation. I think that an escalation without a qualification will not fire as it is like executing an unqualified search if you have that disallowed. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jase Brandon *Sent:* Saturday, October 11, 2008 12:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: escalation ** Hello All, I am totally perplexed - I have tried every suggestion on this thread. Added a display only field to the target form - changed the filter to use 'TR.OPERATION' = Run Managed OS after the escalation does a set fields and sets the 'OPERATION' field to Run Managed OS. I checked permissions, changed my escalation pool to be #1, as it was NULL. I can't figure out why this escalation is failing. If I change the OPERATION field to read/write, then manually enter Run Managed OS, workflow fires and everything works as expected. I have tweeked this thing every which way but loose, and it just won't work. I still get the below. with Failed Qualification error. Does anyone have an idea as to why this thing is failing qualification? ESCL TID: 001732 RPC ID: 002417 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) /* Sat Oct 11 2008 12:35:00.0980 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on +QTS-HPD:Template ESCL TID: 001732 RPC ID: 002417 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) -- Failed qualification Thanks to All, Jase On Fri, Oct 10, 2008 at 4:12 PM, Danaceau, Chris [EMAIL PROTECTED] wrote: ** Rick we do this all the time. I use a read-only check box field on my target form. The escalation set's the field to Yes given the right conditions. The filter logic is: 'TR.CheckBoxField' = Yes -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Trevino, Rick *Sent:* Friday, October 10, 2008 12:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: escalation ** Brian, would that not run every time someone modifies the record? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Brien Dieterle *Sent:* Friday, October 10, 2008 11:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: escalation ** No qualification on the filter; it is just on modify. I set the display-only field to $date$ for no particular reason other than that it triggers the on modify filter :-). Brien On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick [EMAIL PROTECTED] wrote: ** Brien,
Re: escalation
Look in your filter log for the actual problem. It appears that another filter is firing (due to the record change) and is leaving a required field NULL (Error # 326). If you had the filter log turned on when the escalation fired you can look in it for TID: 000348 to see what filters fired when the escalation ran. If not then turn it on and check it for the TID in that escalation log. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, October 15, 2008 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: escalation ** Hi Dave, I didn't include the entire log txt, my apologies. It says the escalation is completing - see below, please. I changed it it to use a qual of 'Description'!= Managed OS, so I think it's firing. Please see below, last line says it fired, and completed. Thanks so much, :) Jase /* Mon Oct 13 2008 18:25:00.8010 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on HPD:Template ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) -- Passed -- perform actions ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) HTP0054 ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) 0: Set Fields ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) OPERATION (536871160) = Run Managed OS ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) 1: Set Fields ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Assigned Support Organization (100014) = Applications ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Filter operation in escalation failed, errno=326 ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) HPD:Help Desk Assignment Log : Assigned Support Organization ESCL TID: 000348 RPC ID: 00 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) /* Mon Oct 13 2008 18:25:01.5200 */+QTS:HPD:Template:ManagedOSAutoCreateNEW completed On Tue, Oct 14, 2008 at 4:02 PM, Shellman, David [EMAIL PROTECTED] wrote: Jase, Take a really close look at the log. The escalation is NOT firing. You need to take a really close look at the qualification with the Escalation. I think that an escalation without a qualification will not fire as it is like executing an unqualified search if you have that disallowed. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Saturday, October 11, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: escalation Hello All, I am totally perplexed - I have tried every suggestion on this thread. Added a display only field to the target form - changed the filter to use 'TR.OPERATION' = Run Managed OS after the escalation does a set fields and sets the 'OPERATION' field to Run Managed OS. I checked permissions, changed my escalation pool to be #1, as it was NULL. I can't figure out why this escalation is failing. If I change the OPERATION field to read/write, then manually enter Run Managed OS, workflow fires and everything works as expected. I have tweeked this thing every which way but loose, and it just won't work. I still get the below. with Failed Qualification error. Does anyone have an idea as to why this thing is failing qualification? ESCL TID: 001732 RPC ID: 002417 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) /* Sat Oct 11 2008 12:35:00.0980 */Checking +QTS:HPD:Template:ManagedOSAutoCreateNEW (enabled) : ready to fire now on +QTS-HPD:Template ESCL TID: 001732 RPC ID: 002417 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) -- Failed qualification Thanks to All, Jase On Fri, Oct 10, 2008 at 4:12 PM, Danaceau, Chris [EMAIL PROTECTED] wrote: ** Rick we do this all the time. I use a read-only check box field on my target form. The escalation set's the field to Yes given the right conditions. The filter logic is: 'TR.CheckBoxField' = Yes Chris Danaceau From: Action
Re: date format validation
Thanks for quickly response. I want to catch wrong input before that the system will throw some errors. Is it possible? Best regards Vahagn Grooms, Frederick W wrote: If you are using a Date Only or Date/Time field it does not matter. The Remedy user tool will convert it to it's internal number format and make sure it is a valid date. I can type in something like March 5, 2008 in a date field and the User tool will convert it to 3/5/2008 (since I have it set to display the Short format for dates). If I type in February 31, 2008 It tells me it is not a valid date. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: Wednesday, October 15, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: date format validation Hi all, I have a problem with date format checking. It must match to a pattern. The pattern is dd/mm/. The main problem is how validate a manual input of user in a date field with the pattern. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/date-format-validation-tp19993237p19994945.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DSO Question
Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I'm considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn't in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Custom Classes in the CMDB changing the ClassID
Hi
I've noticed that when creating new custom classes in the CMDB, that the
ClassID is set to be a GUID, has anyone changed this? This will be an issue for
us as the class ID is shown in the CI viewer.
I have tried changing the ClassId in the OBJSTR:class form but a second entry
is created in the Schema Name form with this new class id. Or should I be
changing the Class ID in the Schema Names form first. Even though all the
documentation says not to change the data in the OBJSTR forms.
Thanks
Sarah
Sarah Evans
Remedy Technical Consultant
TuringSMI
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PO16 8UX
Phone: +44(0)7792487453
Website: www.turingsmi.com
Email: [EMAIL PROTECTED]
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Re: Support sites link to view/modify issues not working?
I've been getting similar caught exception errors too. BMC/Remedy Tech Support advised the following: Please add www.bmc.com and *.bmc.com to your trusted sites. Also, clear the cookies and history, then close the browser and open a new browser and login. Once logged in, try to subscribe again and you should have access. That doesn't work of course. I guess deleting arf and arv files can't be far away. -D David M Clark Remedy Programmer/Analyst Joe DeSouza [EMAIL PROTECTED] 10/14/2008 3:25 PM This is what I get in a prompt when I login to support and click on the View/Update Issue link Caught exception :inMenudef is null Last time I got a similar error was about a couple of weeks ago and was told they were upgrading the application with new def files. Something wrong again? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSO Question
Yes, you only need to be able to log into both servers to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: date format validation
I think you will find that verifying date formats will be tough. For us it is impossible as folks use long and short formats as well as MM/DD/YY and DD/MM/YY formats. Some use full 4 digits for year and some use the shortened format. The only validation we do is that the date is within a valid range for what ever the date field is used for. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: Wednesday, October 15, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: date format validation Thanks for quickly response. I want to catch wrong input before that the system will throw some errors. Is it possible? Best regards Vahagn Grooms, Frederick W wrote: If you are using a Date Only or Date/Time field it does not matter. The Remedy user tool will convert it to it's internal number format and make sure it is a valid date. I can type in something like March 5, 2008 in a date field and the User tool will convert it to 3/5/2008 (since I have it set to display the Short format for dates). If I type in February 31, 2008 It tells me it is not a valid date. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: Wednesday, October 15, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: date format validation Hi all, I have a problem with date format checking. It must match to a pattern. The pattern is dd/mm/. The main problem is how validate a manual input of user in a date field with the pattern. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/date-format-validation-tp19993237p19994945.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSO Question
I do not have access to one of the servers. Someone at a different site was going to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, and I cannot see the remote server? Basically, I just want to stage it up so I can turn on DSO at a later time. I'm trying to take advantage of a scheduled outage for the hardware upgrade, so I don't have to restart Remedy later and schedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a re-install? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** Yes, you only need to be able to log into both servers to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: DSO Question
The install and license apply will not cause any issues. The connection to the other server is not needed until you create a mapping. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 11:15 am Subject: Re: DSO Question I do not have access to one of the servers. Someone at a different site was oing to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, nd I cannot see the remote server? Basically, I just want to stage it up so I an turn on DSO at a later time. I'm trying to take advantage of a scheduled utage for the hardware upgrade, so I don't have to restart Remedy later and chedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a e-install? Thanks, Gary -Original Message- rom: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] n Behalf Of Roger Justice ent: Wednesday, October 15, 2008 10:00 AM o: arslist@ARSLIST.ORG ubject: Re: DSO Question ** Yes, you only need to be able to log into both servers to create mappings and or DSO to run after mappings and workflow have been created. Original Message- rom: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] o: arslist@ARSLIST.ORG ent: Wed, 15 Oct 2008 10:43 am ubject: DSO Question * i all. Hope everyone is doing fine. indows/ARS 6.3/SQL Server his weekend, we are upgrad ing hardware on one of our remedy server. I’m onsidering applying my DSO license afterwards. I do not have my mappings set up et, as my firewall rule isn’t in place yet. My question is, is it okay to go head and apply my DSO license before having the mappings and the firewall ules? nd just to clarify, after applying the DSO license, all I need to do is restart he server, correct? hanks, ary Opela, Jr. _Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ _Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSO Question
Awesome. That's what I thought, I just didn't want to 'assume' and then be down for a few days. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** The install and license apply will not cause any issues. The connection to the other server is not needed until you create a mapping. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 11:15 am Subject: Re: DSO Question I do not have access to one of the servers. Someone at a different site was going to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, and I cannot see the remote server? Basically, I just want to stage it up so I can turn on DSO at a later time. I'm trying to take advantage of a scheduled outage for the hardware upgrade, so I don't have to restart Remedy later and schedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a re-install? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** Yes, you only need to be able to log into both serve rs to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Telecom circuits in CMDB
Hi all, just looking for an opinion out there. We're going to be adding telecom circuits (Frame Relays, etc) to our CMDB. If you've done the same, what data class did you find that fit those most appropriately? Thanks! ARS 7.0.1 p007, CMDB 2.0.1 p002, ITSM 7.0.3 p007, SQL 2K Dave Drake - Remedy Administrator -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT - Wednesday humour
Couldn't wait for Friday :-) If you can read this whole story without laughing, then there's no hope for you. I was crying by the end. This is an actual account as relayed to paramedics at a chili cook-off in Texas . Note: Please take time to read this slowly. If you pay attention to the first two judges, the reaction of the third judge is even better. For those of you who have lived in Texas , you know how true this is. They actually have a Chili Cook-off about the time Halloween comes around. It takes up a major portion of a parking lot at the San Antonio City Park . Judge #3 was an inexperienced Chili taster named Frank, who was visiting from Springfield , IL . Frank: 'Recently, I was honored to be selected as a judge at a chili cook-off. The original person called in sick at the last moment and I happened to be standing there at the judge's table, asking for directions to the Coors Light truck, when the call came in. I was assured by the other two judges (Native Texans) that the chili wouldn't be all that spicy; and, besides, they told me I could have free beer during the tasting, so I accepted and became Judge 3.' Here are the scorecard notes from the event: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI Judge # 1 -- A little too heavy on the tomato. Amusing kick.. Judge # 2 -- Nice, smooth tomato flavor. Very mild. Judge # 3 (Frank) -- Holy crap, what the hell is this stuff? You could remove dried paint from your driveway. Took me two beers to put the flames out. I hope that's the worst one. These Texans are crazy. CHILI # 2 - AUSTIN'S AFTERBURNER CHILI Judge # 1 -- Smoky, with a hint of pork. Slight jalapeno tang. Judge # 2 -- Exciting BBQ flavor, needs more peppers to be taken seriously. Judge # 3 -- Keep this out of the reach of children. I'm not sure what I'm supposed to taste besides pain. I had to wave off two people who wanted to give me the Heimlich maneuver. They had to rush in more beer when they saw the look on my face. CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI Judge # 1 -- Excellent firehouse chili. Great kick. Judge # 2 -- A bit salty, good use of peppers. Judge # 3 -- Call the EPA. I've located a uranium spill. My nose feels like I have been snorting Drano. Everyone knows the routine by now. Get me more beer before I ignite. Barmaid pounded me on the back, now my backbone is in the front part of my chest. I'm getting sh*t-faced from all of the beer. CHILI # 4 - BUBBA'S BLACK MAGIC Judge # 1 -- Black bean chili with almost no spice. Disappointing. Judge # 2 -- Hint of lime in the black beans. Good side dish for fish or other mild foods, not much of a chili.. Judge # 3 -- I felt something scraping across my tongue, but was unable to taste it. Is it possible to burn out taste buds? Sally, the beer maid, was standing behind me with fresh refills. This 300 lb. woman is starting to look HOT ... just like this nuclear waste I'm eating! Is chili an aphrodisiac? CHILI # 5 - LISA'S LEGAL LIP REMOVER Judge # 1 -- Meaty, strong chili. Cayenne peppers freshly ground, adding considerable kick. Very impressive. Judge # 2 -- Chili using shredded beef, could use more tomato. Must admit the cayenne peppers make a strong statement. Judge # 3 -- My ears are ringing, sweat is pouring off my forehead and I can no longer focus my eyes. I farted, and four people behind me needed paramedics. The contestant seemed offended when I told her that her chili had given me brain damage. Sally saved my tongue from bleeding by pouring beer directly on it from the pitcher. I wonder if I'm burning my lips off. It really ticks me off that the other judges asked me to stop screaming. Screw them.. CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY Judge # 1 -- Thin yet bold vegetarian variety chili. Good balance of spices and peppers. Judge # 2 -- The best yet. Aggressive use of peppers, onions, garlic. Superb. Judge # 3 -- My intestines are now a straight pipe filled with gaseous, sulfuric flames. I crapped on myself when I farted, and I'm worried it will eat through the chair. No one seems inclined to stand behind me except that Sally. Can't feel my lips anymore. I need to wipe my butt with a snow cone. CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI Judge # 1 -- A mediocre chili with too much reliance on canned peppers. Judge # 2 -- Ho hum, tastes as if the chef lite rally threw in a can of chili peppers at the last moment. **I should take note that I am worried about judge number 3. He appears to be in a bit of distress as he is cursing uncontrollably. Judge # 3 -- You could put a grenade in my mouth, pull the pin, and I wouldn't feel a thing. I've lost sight in one eye, and the world sounds like it is made of rushing water. My shirt is covered with chili, which slid unnoticed out of my mouth. My pants are full of lava to match my shirt. At least
Re: date format validation
Since the system throws the error on save you can try something like: Set an integer field equal to the date field. If you get a number of 0 then either they entered January 1 1970 at Midnight (unlikely) or it is not a valild date. You could do this on Lose focus of the date field or some other action before the save. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: Wednesday, October 15, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: date format validation Thanks for quickly response. I want to catch wrong input before that the system will throw some errors. Is it possible? Best regards Vahagn Grooms, Frederick W wrote: If you are using a Date Only or Date/Time field it does not matter. The Remedy user tool will convert it to it's internal number format and make sure it is a valid date. I can type in something like March 5, 2008 in a date field and the User tool will convert it to 3/5/2008 (since I have it set to display the Short format for dates). If I type in February 31, 2008 It tells me it is not a valid date. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: Wednesday, October 15, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: date format validation Hi all, I have a problem with date format checking. It must match to a pattern. The pattern is dd/mm/. The main problem is how validate a manual input of user in a date field with the pattern. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Thanks Scott, I do see you have received it in Times New Roman. I think I can safely say this problem is on Lotus Notes as the only 2 complaints I got were both from Lotus Notes users, and I did see one of my customer receive emails on Lotus Notes with that wierd font too. I'll see if I can find out what that setting is on Lotus Notes that supresses the changing of fonts of received emails. Meanwhile I'll set my yahoo client to send as text instead of rich text font Times new roman.. I did go to my mail options and didn't see what Janie tried to point out to change it to Plain Text so I must be overlooking something. I do notice the Plain Text option besides the Subject field though, but that changes it just for the current email. Joe - Original Message From: Scott Hammons [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 7:08:38 AM Subject: ** Joe, I'm received this email in Times New Roman. I'm using Outlook 2007. Hope this helps. Scott From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of Joe DeSouza [EMAIL PROTECTED] Sent: Tuesday, October 14, 2008 9:28 PM To: arslist@ARSLIST.ORG Subject: ** I got a couple of listers complain to me that the font they receive my emails in is not very legible. On seeing a screen capture that one of them sent me I completely agree.. The weird thing however is that I am composing and sending my emails using a regular Times New Roman font size 10. I do not know where and how this conversion might be happening. I am wondering if this is impacting all of you or just some of you. In any case I apologize for any inconvenience caused while reading my emails in the format they seem to be going out in. Would some of you care to reply to me and let me know if you are receiving this email in a font other than Times New Roman? I would also appreciate a response from those actually receiving it in Times New Roman format. I have a small reason to believe this font conversion might be happening for those of you who are using Lotus Notes, as I think this same conversion occurs on mails sent to one of my customer here on site who uses Lotus Notes. I can send a screen shot of how outgoing emails appear on my browser before I send them for those interested in helping me find out how this is happening.. I tried to send the image on posting an hour ago and it bounced back because of the size of the email.. Cheers Joe __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Joe, I'm received this email in Times New Roman. I'm using Outlook 2007. Hope this helps. Scott From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of Joe DeSouza [EMAIL PROTECTED] Sent: Tuesday, October 14, 2008 9:28 PM To: arslist@ARSLIST.ORG Subject: ** I got a couple of listers complain to me that the font they receive my emails in is not very legible. On seeing a screen capture that one of them sent me I completely agree.. The weird thing however is that I am composing and sending my emails using a regular Times New Roman font size 10. I do not know where and how this conversion might be happening. I am wondering if this is impacting all of you or just some of you. In any case I apologize for any inconvenience caused while reading my emails in the format they seem to be going out in. Would some of you care to reply to me and let me know if you are receiving this email in a font other than Times New Roman? I would also appreciate a response from those actually receiving it in Times New Roman format. I have a small reason to believe this font conversion might be happening for those of you who are using Lotus Notes, as I think this same conversion occurs on mails sent to one of my customer here on site who uses Lotus Notes. I can send a screen shot of how outgoing emails appear on my browser before I send them for those interested in helping me find out how this is happening.. I tried to send the image on posting an hour ago and it bounced back because of the size of the email.. Cheers Joe __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: date format validation
If you are using a Date Only or Date/Time field it does not matter. The Remedy user tool will convert it to it's internal number format and make sure it is a valid date. I can type in something like March 5, 2008 in a date field and the User tool will convert it to 3/5/2008 (since I have it set to display the Short format for dates). If I type in February 31, 2008 It tells me it is not a valid date. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rg25 Sent: Wednesday, October 15, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: date format validation Hi all, I have a problem with date format checking. It must match to a pattern. The pattern is dd/mm/. The main problem is how validate a manual input of user in a date field with the pattern. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Delete Option (Solved)
This works great. Thank you all for your responses. Thank you, Gary Roach Project Services Analyst [EMAIL PROTECTED] T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com Rohini Prasher [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/15/2008 07:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delete Option ** You can do this in aradmin, select the required view of the form, open view properties, in menu access tab of view properties, deselect delete option. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Roach Sent: Wednesday, October 15, 2008 5:01 PM To: arslist@ARSLIST.ORG Subject: Delete Option ** List, Is it possible to remove the Delete option in the tool bar so users cannot delete records ? Currently, they can go to -Actions -Delete and delete records. I had a filter that ran on Delete but, it was somehow causing my archiving not to run. I disabled it and archiving ran. I still do not want the users to be able to delete records. Adminstrator=6.3 patch 15 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst [EMAIL PROTECTED] T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Delete Option
List, Is it possible to remove the Delete option in the tool bar so users cannot delete records ? Currently, they can go to -Actions -Delete and delete records. I had a filter that ran on Delete but, it was somehow causing my archiving not to run. I disabled it and archiving ran. I still do not want the users to be able to delete records. Adminstrator=6.3 patch 15 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst [EMAIL PROTECTED] T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Values are not getting pushed in CMDB forms
Hi All, I have created some customised fields on CMDB form(BMC.CORE:BMC_Database).I am pushing the values of some customised fields from a regular form to this CMDB form through a filter. When i take a work log, i can see the filter is pushing the value in CMDB form.But when i check the CMDB form,the values are not getting updated in CMDB for the corresponding CI. Also when i check SQL log, i can see that these values are pushing as NULL in CMDB. Do I need to map this customised fields on CMDB form? Please help. Regards, Sachin -- View this message in context: http://www.nabble.com/Values-are-not-getting-pushed-in-CMDB-forms-tp19989754p19989754.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Some receive emails from me with an odd font....
Gmail gives the option of rich text/plain text. This is for yahoo: http://www.cit.cornell.edu/computer/elist/text/yahoo.html Axton On Wed, Oct 15, 2008 at 12:45 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** I can't because I am using Yahoo to communicate with the ARS List and the only choices I have to choose from there are some of the standard fonts. I'll look up advanced options on Yahoo to see if they support plain text emails. Joe - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, October 14, 2008 11:47:07 PM Subject: Use plain text and don't worry about it. Axton Grams On Tue, Oct 14, 2008 at 9:28 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** I got a couple of listers complain to me that the font they receive my emails in is not very legible. On seeing a screen capture that one of them sent me I completely agree.. The weird thing however is that I am composing and sending my emails using a regular Times New Roman font size 10. I do not know where and how this conversion might be happening. I am wondering if this is impacting all of you or just some of you. In any case I apologize for any inconvenience caused while reading my emails in the format they seem to be going out in. Would some of you care to reply to me and let me know if you are receiving this email in a font other than Times New Roman? I would also appreciate a response from those actually receiving it in Times New Roman format. I have a small reason to believe this font conversion might be happening for those of you who are using Lotus Notes, as I think this same conversion occurs on mails sent to one of my customer here on site who uses Lotus Notes. I can send a screen shot of how outgoing emails appear on my browser before I send them for those interested in helping me find out how this is happening.. I tried to send the image on posting an hour ago and it bounced back because of the size of the email.. Cheers Joe __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Delete Option
You can do this in aradmin, select the required view of the form, open view properties, in menu access tab of view properties, deselect delete option. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Roach Sent: Wednesday, October 15, 2008 5:01 PM To: arslist@ARSLIST.ORG Subject: Delete Option ** List, Is it possible to remove the Delete option in the tool bar so users cannot delete records ? Currently, they can go to -Actions -Delete and delete records. I had a filter that ran on Delete but, it was somehow causing my archiving not to run. I disabled it and archiving ran. I still do not want the users to be able to delete records. Adminstrator=6.3 patch 15 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst [EMAIL PROTECTED] T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Survey URL
Can someone send an example of a survey URL that is sent out from the service request module? I want to see what form it brings up, and what values it sets in the process before implementing SRM. Thanks in advance. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
date format validation
Hi all, I have a problem with date format checking. It must match to a pattern. The pattern is “dd/mm/”. The main problem is how validate a manual input of user in a date field with the pattern. Thanks in advance. -- View this message in context: http://www.nabble.com/date-format-validation-tp19993237p19993237.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Receiving ARERR 1904 when Attempting to Run Reports
Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03 A user attempts to run a report via the client software and receives this error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). The error messages document only states that it is a Crytal error and to consult the Crystal documentation. Other people can run reports just fine. I've uninstalled and reinstalled the Remedy ODBC driver, and the Remedy client software is this did not resolve the problem. I've looked at the person's profile and everything seems fine. I also had the user type in the server name and port number on the Tools-Options-Advanced Tab under reporting server and this did not resolve the problem either. Has anyone else seen this error before. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid-Tier Web Page is coming up blank
All, We recently installed Mid-Tier 7.1 Patch 3 on a box in Australia. I can log into the configuration page and that comes up fine. Yet when I try and go to an actual form, I get the little animated Loading... gif, then it says downloading item 10 of 16 (in the lower left corner of IE), it counts down to 1 of 16 then finishes. Then in the lower left corner it says Done. Yet the Web Page is blank. Nothing there, no errors, just a blank white web page. The strange thing is we have this same Mid-Tier version installed on other servers and all of them seem to work fine. The odd things about this server are with IIS. First it doesn't have the standard defaultWebSite it has something else. But that shouldn't matter as I've installed it under other Web Sites in IIS and gotten it to work. The other thing is, this has a specific IP specified in the Web Site identification. Yet I tried removing that and now luck either. At this point I don't know where else to look to try and figure out why this web page won't come up. ARS 7.0.1 Patch 4 Windows 2003 SQL Server Mid-Tier: 7.1 Patch 3 IIS 6 Apache/Tomcat 5.5 Any thoughts or suggestions on where to go from here with this issue would be appreciated. Thanks Matthew Perrault ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Receiving ARERR 1904 when Attempting to Run Reports
I've seen this type of thing before when the user has an old version of the report on their machine. Have the user clear their Temp directory of old reports. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Dalton Sent: Wednesday, October 15, 2008 12:51 PM To: arslist@ARSLIST.ORG Subject: Receiving ARERR 1904 when Attempting to Run Reports Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03 A user attempts to run a report via the client software and receives this error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). The error messages document only states that it is a Crytal error and to consult the Crystal documentation. Other people can run reports just fine. I've uninstalled and reinstalled the Remedy ODBC driver, and the Remedy client software is this did not resolve the problem. I've looked at the person's profile and everything seems fine. I also had the user type in the server name and port number on the Tools-Options-Advanced Tab under reporting server and this did not resolve the problem either. Has anyone else seen this error before. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to update Time field based on Timezone
Hi Listers, I posted this query long back. I didn't received any solution. Do we have any technique here? Thanks Sree On Sat, Sep 27, 2008 at 12:26 AM, Sreenivas Reddy [EMAIL PROTECTED]wrote: Hi All, Environment Details SunOS 5.10 (Solaris) Oracle 10g ARS 7.0.0.1 Patch3 When User update Time Zone from Tools-Options-Locale-Time Zone through Remedy User, It is being updated in ARSystem User Preference Form. All the Date/Time fields are displaying based on Time Zone settings, but Time fields are not updating. I know remedy will not change the Time fields based on Time Zone. How to update Time fields through remedy Workflow. Thanks, Sree Sreenivas Reddy wrote: Hi All, How to update Time field based on Timezone. I knew that Remedy won't support this(like Date/Time field), but can we do it through workflow. Please let me know the solution. Thanks, Sree ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - Wednesday humour
lol ... this is hilarious !! Maybe we need a hump-day humor day too! On Wed, Oct 15, 2008 at 10:38 AM, Drake,Dave [EMAIL PROTECTED] wrote: ** Couldn't wait for Friday J If you can read this whole story without laughing, then there's no hope for you. I was crying by the end. This is an actual account as relayed to paramedics at a chili cook-off in Texas . Note: Please take time to read this slowly. If you pay attention to the first two judges, the reaction of the third judge is even better. For those of you who have lived in Texas , you know how true this is. They actually have a Chili Cook-off about the time Halloween comes around. It takes up a major portion of a parking lot at the San Antonio City Park . Judge #3 was an inexperienced Chili taster named Frank, who was visiting from Springfield , IL . Frank: 'Recently, I was honored to be selected as a judge at a chili cook-off. The original person called in sick at the last moment and I happened to be standing there at the judge's table, asking for directions to the Coors Light truck, when the call came in. I was assured by the other two judges (Native Texans) that the chili wouldn't be all that spicy; and, besides, they told me I could have free beer during the tasting, so I accepted and became Judge 3.' Here are the scorecard notes from the event: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI Judge # 1 -- A little too heavy on the tomato. Amusing kick.. Judge # 2 -- Nice, smooth tomato flavor. Very mild. Judge # 3 (Frank) -- Holy crap, what the hell is this stuff? You could remove dried paint from your driveway. Took me two beers to put the flames out. I hope that's the worst one. These Texans are crazy. CHILI # 2 - AUSTIN'S AFTERBURNER CHILI Judge # 1 -- Smoky, with a hint of pork. Slight jalapeno tang. Judge # 2 -- Exciting BBQ flavor, needs more peppers to be taken seriously. Judge # 3 -- Keep this out of the reach of children. I'm not sure what I'm supposed to taste besides pain. I had to wave off two people who wanted to give me the Heimlich maneuver. They had to rush in more beer when they saw the look on my face. CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI Judge # 1 -- Excellent firehouse chili. Great kick. Judge # 2 -- A bit salty, good use of peppers. Judge # 3 -- Call the EPA. I've located a uranium spill. My nose feels like I have been snorting Drano. Everyone knows the routine by now. Get me more beer before I ignite. Barmaid pounded me on the back, now my backbone is in the front part of my chest. I'm getting sh*t-faced from all of the beer. CHILI # 4 - BUBBA'S BLACK MAGIC Judge # 1 -- Black bean chili with almost no spice. Disappointing. Judge # 2 -- Hint of lime in the black beans. Good side dish for fish or other mild foods, not much of a chili.. Judge # 3 -- I felt something scraping across my tongue, but was unable to taste it. Is it possible to burn out taste buds? Sally, the beer maid, was standing behind me with fresh refills. This 300 lb. woman is starting to look HOT ... just like this nuclear waste I'm eating! Is chili an aphrodisiac? CHILI # 5 - LISA'S LEGAL LIP REMOVER Judge # 1 -- Meaty, strong chili. Cayenne peppers freshly ground, adding considerable kick. Very impressive. Judge # 2 -- Chili using shredded beef, could use more tomato. Must admit the cayenne peppers make a strong statement. Judge # 3 -- My ears are ringing, sweat is pouring off my forehead and I can no longer focus my eyes. I farted, and four people behind me needed paramedics. The contestant seemed offended when I told her that her chili had given me brain damage. Sally saved my tongue from bleeding by pouring beer directly on it from the pitcher. I wonder if I'm burning my lips off. It really ticks me off that the other judges asked me to stop screaming. Screw them.. CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY Judge # 1 -- Thin yet bold vegetarian variety chili. Good balance of spices and peppers. Judge # 2 -- The best yet. Aggressive use of peppers, onions, garlic. Superb. Judge # 3 -- My intestines are now a straight pipe filled with gaseous, sulfuric flames. I crapped on myself when I farted, and I'm worried it will eat through the chair. No one seems inclined to stand behind me except that Sally. Can't feel my lips anymore. I need to wipe my butt with a snow cone. CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI Judge # 1 -- A mediocre chili with too much reliance on canned peppers. Judge # 2 -- Ho hum, tastes as if the chef lite rally threw in a can of chili peppers at the last moment. **I should take note that I am worried about judge number 3. He appears to be in a bit of distress as he is cursing uncontrollably. Judge # 3 -- You could put a grenade in my mouth, pull the pin, and I wouldn't feel a thing. I've lost sight
Re: Custom Classes in the CMDB changing the ClassID
I've always created new classes via the cmdbdriver. This way you can set
the classid to whatever you want.
I remember once looking at the workflow on the console and finding that it
wouldn't take much to set the classid to an upper case version of the
class name (ie mimicking the way the otb classes are set).
Could you delete your classes and use one of these methods to recreate them?
Cheers
Peter
Hi
I've noticed that when creating new custom classes in the CMDB, that the
ClassID is set to be a GUID, has anyone changed this? This will be an
issue for us as the class ID is shown in the CI viewer.
I have tried changing the ClassId in the OBJSTR:class form but a second
entry is created in the Schema Name form with this new class id. Or should
I be changing the Class ID in the Schema Names form first. Even though all
the documentation says not to change the data in the OBJSTR forms.
Thanks
Sarah
Sarah Evans
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Re: Telecom circuits in CMDB
My opinion: don't try to fit it in the CMDB data model, there are no classes that are anywhere near what you're looking for. Just create your own classes. In my experience, people tend to fit in CI's in the strangest classes because they are afraid to create their own. The thing is, the CMDB data model does not cater for everything and it /does not need to/, because you can easily create your own classes if you have the need. That is one of the biggest benefits of the whole Atrium product. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Oct 15, 2008 at 5:36 PM, Drake,Dave [EMAIL PROTECTED] wrote: ** Hi all, just looking for an opinion out there. We're going to be adding telecom circuits (Frame Relays, etc) to our CMDB. If you've done the same, what data class did you find that fit those most appropriately? Thanks! ARS 7.0.1 p007, CMDB 2.0.1 p002, ITSM 7.0.3 p007, SQL 2K Dave Drake - Remedy Administrator CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support sites link to view/modify issues not working?
Thanks.. I haven't checked as yet if its working today but when I did try from IE instead of from firefox yesterday, it worked on IE, but continued to fail on Firefox. I have my firefox local cache to delete on closing firefox, so even after doing that and reopening firefox, no go.. So whatever they did has probably impacted firefox users. Joe - Original Message From: David.M Clark [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 10:50:05 AM Subject: Re: Support sites link to view/modify issues not working? I've been getting similar caught exception errors too. BMC/Remedy Tech Support advised the following: Please add www.bmc.com and *.bmc.com to your trusted sites. Also, clear the cookies and history, then close the browser and open a new browser and login. Once logged in, try to subscribe again and you should have access. That doesn't work of course. I guess deleting arf and arv files can't be far away. -D David M Clark Remedy Programmer/Analyst Joe DeSouza [EMAIL PROTECTED] 10/14/2008 3:25 PM This is what I get in a prompt when I login to support and click on the View/Update Issue link Caught exception :inMenudef is null Last time I got a similar error was about a couple of weeks ago and was told they were upgrading the application with new def files. Something wrong again? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Web Page is coming up blank
On windows IIS, when all fails, restart the darn box :-) On a more serious note, do you see anything in the mid-tier logs or your IIS logs? Joe - Original Message From: Matthew Perrault [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:51:28 PM Subject: Mid-Tier Web Page is coming up blank ** All, We recently installed Mid-Tier 7.1 Patch 3 on a box in Australia . I can log into the configuration page and that comes up fine. Yet when I try and go to an actual form, I get the little animated “Loading…” gif, then it says downloading item 10 of 16 (in the lower left corner of IE), it counts down to 1 of 16 then finishes. Then in the lower left corner it says Done. Yet the Web Page is blank. Nothing there, no errors, just a blank white web page. The strange thing is we have this same Mid-Tier version installed on other servers and all of them seem to work fine. The odd things about this server are with IIS. First it doesn’t have the standard “defaultWebSite” it has something else. But that shouldn’t matter as I’ve installed it under other Web Sites in IIS and gotten it to work. The other thing is, this has a specific IP specified in the Web Site identification. Yet I tried removing that and now luck either. At this point I don’t know where else to look to try and figure out why this web page won’t come up. ARS 7.0.1 Patch 4 Windows 2003 SQL Server Mid-Tier: 7.1 Patch 3 IIS 6 Apache/Tomcat 5.5 Any thoughts or suggestions on where to go from here with this issue would be appreciated. Thanks Matthew Perrault ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Receiving ARERR 1904 when Attempting to Run Reports
Can that user run the same report from another machine of a user where it works? Joe - Original Message From: Robert Dalton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:50:40 PM Subject: Receiving ARERR 1904 when Attempting to Run Reports Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03 A user attempts to run a report via the client software and receives this error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). The error messages document only states that it is a Crytal error and to consult the Crystal documentation. Other people can run reports just fine. I've uninstalled and reinstalled the Remedy ODBC driver, and the Remedy client software is this did not resolve the problem. I've looked at the person's profile and everything seems fine. I also had the user type in the server name and port number on the Tools-Options-Advanced Tab under reporting server and this did not resolve the problem either. Has anyone else seen this error before. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED: Receiving ARERR 1904 when Attempting to Run Reports
Here is what I did: 1. Rename the folder C:\Program Files\Common Files\Business Objects\3.0 To C:\Program Files\Common Files\Business Objects\3.0_OLD 2. Reinstall the Remedy user client. This forces the install to reinstall the crystal link. 3. Checked under Control Panel - Admin Tools - ODBC Sources -- If there are two Remedy ODBC Drivers listed I removed the older one and left the one which was just installed as part of the client re-install. i verified the user is now able to run reports just fine. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Telecom circuits in CMDB
Actually there is a CMDB Extension Pack (forget which one - kindly search BMCDN) that extends the CMDB Model with Telco items... This will get your end-points, lines, etc into the structures. From what I've seen it appears to match pretty much OOB+Extension pack. HTH Robert Molenda On Wed, Oct 15, 2008 at 11:26 AM, Michiel Beijen [EMAIL PROTECTED]wrote: My opinion: don't try to fit it in the CMDB data model, there are no classes that are anywhere near what you're looking for. Just create your own classes. In my experience, people tend to fit in CI's in the strangest classes because they are afraid to create their own. The thing is, the CMDB data model does not cater for everything and it /does not need to/, because you can easily create your own classes if you have the need. That is one of the biggest benefits of the whole Atrium product. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Oct 15, 2008 at 5:36 PM, Drake,Dave [EMAIL PROTECTED] wrote: ** Hi all, just looking for an opinion out there. We're going to be adding telecom circuits (Frame Relays, etc) to our CMDB. If you've done the same, what data class did you find that fit those most appropriately? Thanks! ARS 7.0.1 p007, CMDB 2.0.1 p002, ITSM 7.0.3 p007, SQL 2K Dave Drake - Remedy Administrator CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Receiving ARERR 1904 when Attempting to Run Reports
I was able to resolve this issue - here is what I did: 1. Rename the folder C:\Program Files\Common Files\Business Objects\3.0 To C:\Program Files\Common Files\Business Objects\3.0_OLD 2. Reinstall the Remedy user client. This forces the install to reinstall the crystal link. 3. Checked under Control Panel - Admin Tools - ODBC Sources -- if there are two Remedy ODBC Drivers I removed the older one and left the one which was installed as part of the reinstallation of the remedy user tool. Joe DeSouza wrote: Can that user run the same report from another machine of a user where it works? Joe - Original Message From: Robert Dalton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:50:40 PM Subject: Receiving ARERR 1904 when Attempting to Run Reports Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03 A user attempts to run a report via the client software and receives this error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). The error messages document only states that it is a Crytal error and to consult the Crystal documentation. Other people can run reports just fine. I've uninstalled and reinstalled the Remedy ODBC driver, and the Remedy client software is this did not resolve the problem. I've looked at the person's profile and everything seems fine. I also had the user type in the server name and port number on the Tools-Options-Advanced Tab under reporting server and this did not resolve the problem either. Has anyone else seen this error before. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Receiving-ARERR-1904-when-Attempting-to-Run-Reports-tp19998751p1872.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Best Practice for Archiving
Hi, We want to start looking into the best practice of Archiving. We are on 7.0.1 patch 2 SQL 2000, ITSM suite. Mainly I can see the Worklog and the Notification Log are huge, need to get this data archived. Looking to see what others have done to handle this and how well that has worked. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Receiving ARERR 1904 when Attempting to Run Reports
There are old posts about this. We've had numerous problems. Our Crystal reports were created the old way ... button with active links that run a macro !! If you have it that way you have to change it to the Open Window method / Report form method. Susan On Wed, Oct 15, 2008 at 12:50 PM, Robert Dalton [EMAIL PROTECTED] wrote: Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03 A user attempts to run a report via the client software and receives this error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904). The error messages document only states that it is a Crytal error and to consult the Crystal documentation. Other people can run reports just fine. I've uninstalled and reinstalled the Remedy ODBC driver, and the Remedy client software is this did not resolve the problem. I've looked at the person's profile and everything seems fine. I also had the user type in the server name and port number on the Tools-Options-Advanced Tab under reporting server and this did not resolve the problem either. Has anyone else seen this error before. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Web Page is coming up blank
Is there source code behind the page? Or is there nothing coming back in teh for of JScript and HTML tags? I had this happen the other night. Upgraded MT, went to config page and all was well. Then tried opening the Home page and got a blank screen, but there was source code. After playing around for a few minutes I decided to close all my browsers and try again. The next time it worked and the home page came up. On Wed, Oct 15, 2008 at 2:35 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** On windows IIS, when all fails, restart the darn box :-) On a more serious note, do you see anything in the mid-tier logs or your IIS logs? Joe - Original Message From: Matthew Perrault [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:51:28 PM Subject: Mid-Tier Web Page is coming up blank ** All, We recently installed Mid-Tier 7.1 Patch 3 on a box in Australia . I can log into the configuration page and that comes up fine. Yet when I try and go to an actual form, I get the little animated Loading… gif, then it says downloading item 10 of 16 (in the lower left corner of IE), it counts down to 1 of 16 then finishes. Then in the lower left corner it says Done. Yet the Web Page is blank. Nothing there, no errors, just a blank white web page. The strange thing is we have this same Mid-Tier version installed on other servers and all of them seem to work fine. The odd things about this server are with IIS. First it doesn't have the standard defaultWebSite it has something else. But that shouldn't matter as I've installed it under other Web Sites in IIS and gotten it to work. The other thing is, this has a specific IP specified in the Web Site identification. Yet I tried removing that and now luck either. At this point I don't know where else to look to try and figure out why this web page won't come up. ARS 7.0.1 Patch 4 Windows 2003 SQL Server Mid-Tier: 7.1 Patch 3 IIS 6 Apache/Tomcat 5.5 Any thoughts or suggestions on where to go from here with this issue would be appreciated. Thanks Matthew Perrault __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Web Page is coming up blank
Joe, We tried that...a couple dozen times...no luck there :) Didn't see anything in the Mid-Tier Logs, but I'm going through the IIS logs now. Something did catch my eye, and I'm wondering if it's the same problem we had with our Argentina server with the timezone causing the page to loop, yet because of the distance and the lag, you don't physically see it. Thanks, Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, October 15, 2008 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Web Page is coming up blank On windows IIS, when all fails, restart the darn box :-) On a more serious note, do you see anything in the mid-tier logs or your IIS logs? Joe - Original Message From: Matthew Perrault [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:51:28 PM Subject: Mid-Tier Web Page is coming up blank ** All, We recently installed Mid-Tier 7.1 Patch 3 on a box in Australia . I can log into the configuration page and that comes up fine. Yet when I try and go to an actual form, I get the little animated Loading... gif, then it says downloading item 10 of 16 (in the lower left corner of IE), it counts down to 1 of 16 then finishes. Then in the lower left corner it says Done. Yet the Web Page is blank. Nothing there, no errors, just a blank white web page. The strange thing is we have this same Mid-Tier version installed on other servers and all of them seem to work fine. The odd things about this server are with IIS. First it doesn't have the standard defaultWebSite it has something else. But that shouldn't matter as I've installed it under other Web Sites in IIS and gotten it to work. The other thing is, this has a specific IP specified in the Web Site identification. Yet I tried removing that and now luck either. At this point I don't know where else to look to try and figure out why this web page won't come up. ARS 7.0.1 Patch 4 Windows 2003 SQL Server Mid-Tier: 7.1 Patch 3 IIS 6 Apache/Tomcat 5.5 Any thoughts or suggestions on where to go from here with this issue would be appreciated. Thanks Matthew Perrault __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-Tier Web Page is coming up blank
Frank/Joe Yes there is source code behind the page. I copied it and dropped it into a html file on my local machine and it still showed up blank. I did go through the net and look for something similar to this and I did find something similar from back in 2005 and it was with 6.3 and it was the same thing. The lady said that it had to do with the extensions not being listed or blocked in IIS. Well I did check and correct that in IIS, yet the page still came up blank. With regards to the timezone, I changed my client pc timezone to GMT +10 Canberra, Melbourne, Sydney And when I hit the web page, this is what it is showing as the time zone: usertimezone=Antarctica%2FDumontDUrville For some odd reason, that just doesn't look correct Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, October 16, 2008 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Web Page is coming up blank ** Is there source code behind the page? Or is there nothing coming back in teh for of JScript and HTML tags? I had this happen the other night. Upgraded MT, went to config page and all was well. Then tried opening the Home page and got a blank screen, but there was source code. After playing around for a few minutes I decided to close all my browsers and try again. The next time it worked and the home page came up. On Wed, Oct 15, 2008 at 2:35 PM, Joe DeSouza [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** On windows IIS, when all fails, restart the darn box :-) On a more serious note, do you see anything in the mid-tier logs or your IIS logs? Joe - Original Message From: Matthew Perrault [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 1:51:28 PM Subject: Mid-Tier Web Page is coming up blank ** All, We recently installed Mid-Tier 7.1 Patch 3 on a box in Australia . I can log into the configuration page and that comes up fine. Yet when I try and go to an actual form, I get the little animated Loading... gif, then it says downloading item 10 of 16 (in the lower left corner of IE), it counts down to 1 of 16 then finishes. Then in the lower left corner it says Done. Yet the Web Page is blank. Nothing there, no errors, just a blank white web page. The strange thing is we have this same Mid-Tier version installed on other servers and all of them seem to work fine. The odd things about this server are with IIS. First it doesn't have the standard defaultWebSite it has something else. But that shouldn't matter as I've installed it under other Web Sites in IIS and gotten it to work. The other thing is, this has a specific IP specified in the Web Site identification. Yet I tried removing that and now luck either. At this point I don't know where else to look to try and figure out why this web page won't come up. ARS 7.0.1 Patch 4 Windows 2003 SQL Server Mid-Tier: 7.1 Patch 3 IIS 6 Apache/Tomcat 5.5 Any thoughts or suggestions on where to go from here with this issue would be appreciated. Thanks Matthew Perrault __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Best Practice for Archiving
I am not sure you may find Best Practices out there for such a thing. Its more a matter of business requirement than a best practice.. Consider the following questions that come to my mind: What does your business need? When would a ticket be deemed to fit as an archive? What are the conditions for archiving a ticket? Age of the ticket? The time since the ticket was last retrieved (I wish ARS had a way to mark this without actually modifying a tickets Last Modified Date without running a Direct SQL)? The time since the ticket was actually modified? The time since the ticket has been in a particular status - say Closed? Maybe skip archiving tickets that had been marked as Closed by the AR_ESCALATOR user as there may be a possible need for reopening them?? These are just examples.. To support these needs you may need to build hidden data fields to contain information that could drive your qualifications to archive a ticket. For eg your qualification could be archive any ticket that hasn't been modified for the past 4 months AND have a Closed Status.. It really boils down to what you need so I would start looking there rather than looking for some industry standard Best Practice for archiving business information.. Cheers Joe - Original Message From: Timothy Rondeau [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 2:53:18 PM Subject: Best Practice for Archiving ** Hi, We want to start looking into the best practice of Archiving. We are on 7.0.1 patch 2 SQL 2000, ITSM suite. Mainly I can see the Worklog and the Notification Log are huge, need to get this data archived. Looking to see what others have done to handle this and how well that has worked. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - Wednesday humour
Maybe the guy should have been told that you can nullify the effects of hot peppers by drinking milk rather than beer Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 15, 2008 11:38 AM To: arslist@ARSLIST.ORG Subject: OT - Wednesday humour ** Couldn't wait for Friday :) If you can read this whole story without laughing, then there's no hope for you. I was crying by the end. This is an actual account as relayed to paramedics at a chili cook-off in Texas . Note: Please take time to read this slowly. If you pay attention to the first two judges, the reaction of the third judge is even better. For those of you who have lived in Texas , you know how true this is. They actually have a Chili Cook-off about the time Halloween comes around. It takes up a major portion of a parking lot at the San Antonio City Park . Judge #3 was an inexperienced Chili taster named Frank, who was visiting from Springfield , IL . Frank: 'Recently, I was honored to be selected as a judge at a chili cook-off. The original person called in sick at the last moment and I happened to be standing there at the judge's table, asking for directions to the Coors Light truck, when the call came in. I was assured by the other two judges (Native Texans) that the chili wouldn't be all that spicy; and, besides, they told me I could have free beer during the tasting, so I accepted and became Judge 3.' Here are the scorecard notes from the event: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI Judge # 1 -- A little too heavy on the tomato. Amusing kick.. Judge # 2 -- Nice, smooth tomato flavor. Very mild. Judge # 3 (Frank) -- Holy crap, what the hell is this stuff? You could remove dried paint from your driveway. Took me two beers to put the flames out. I hope that's the worst one. These Texans are crazy. CHILI # 2 - AUSTIN'S AFTERBURNER CHILI Judge # 1 -- Smoky, with a hint of pork. Slight jalapeno tang. Judge # 2 -- Exciting BBQ flavor, needs more peppers to be taken seriously. Judge # 3 -- Keep this out of the reach of children. I'm not sure what I'm supposed to taste besides pain. I had to wave off two people who wanted to give me the Heimlich maneuver. They had to rush in more beer when they saw the look on my face. CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI Judge # 1 -- Excellent firehouse chili. Great kick. Judge # 2 -- A bit salty, good use of peppers. Judge # 3 -- Call the EPA. I've located a uranium spill. My nose feels like I have been snorting Drano. Everyone knows the routine by now. Get me more beer before I ignite. Barmaid pounded me on the back, now my backbone is in the front part of my chest. I'm getting sh*t-faced from all of the beer. CHILI # 4 - BUBBA'S BLACK MAGIC Judge # 1 -- Black bean chili with almost no spice. Disappointing. Judge # 2 -- Hint of lime in the black beans. Good side dish for fish or other mild foods, not much of a chili.. Judge # 3 -- I felt something scraping across my tongue, but was unable to taste it. Is it possible to burn out taste buds? Sally, the beer maid, was standing behind me with fresh refills. This 300 lb. woman is starting to look HOT ... just like this nuclear waste I'm eating! Is chili an aphrodisiac? CHILI # 5 - LISA'S LEGAL LIP REMOVER Judge # 1 -- Meaty, strong chili. Cayenne peppers freshly ground, adding considerable kick. Very impressive. Judge # 2 -- Chili using shredded beef, could use more tomato. Must admit the cayenne peppers make a strong statement. Judge # 3 -- My ears are ringing, sweat is pouring off my forehead and I can no longer focus my eyes. I farted, and four people behind me needed paramedics. The contestant seemed offended when I told her that her chili had given me brain damage. Sally saved my tongue from bleeding by pouring beer directly on it from the pitcher. I wonder if I'm burning my lips off. It really ticks me off that the other judges asked me to stop screaming. Screw them.. CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY Judge # 1 -- Thin yet bold vegetarian variety chili. Good balance of spices and peppers. Judge # 2 -- The best yet. Aggressive use of peppers, onions, garlic. Superb. Judge # 3 -- My intestines are now a straight pipe filled with gaseous, sulfuric flames. I crapped on myself when I farted, and I'm worried it will eat through the chair. No one seems inclined to stand behind me except that Sally. Can't feel my lips anymore. I need to wipe my butt with a snow cone. CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI Judge # 1 -- A mediocre chili with too much reliance on canned peppers. Judge # 2 -- Ho hum, tastes as if the chef lite rally threw in a can of chili peppers at the last moment. **I should take note
Pricing model changed in July 08?
I've just had a sales guy tell me that BMC/Remedy came up with a new pricing model that can be used instead of the existing model (ie. an either/or situation). He states that the entire ITSM Suite of applications can be purchased for $13,000 but that the User licenses are then more expensive to offset the loss of revenue. User licenses can then be purchased, as today, one application at a time, or one super-license covering all applications. Additionally, annual service contracts can then be calculated on 'actual price paid' rather than on 'current list price'. (again: your choice as to which model is better for you). I have not heard of this before, and if this is true, can someone a) point me to some documentation on this. b) comment on whether this model saved you any money (it seems to me that only a very low number of User licenses could make this new model more affordable). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Telecom circuits in CMDB
Perfect...thank you Note: The namespaces listed below are for CMDB 2.0 or later. In CMDB version 1.x, the namespace was BMC for all BMC products and not useful for determining the owner of the extension. 1. BMC.CORE CMDB Core CDM classes and attributes, installed with the CMDB 2.0 or later. Product name in SHARE:Application_Properties form: BMC Atrium CMDB Application ID in SHARE:Application_Properties form: OB00C04FA081BABZlxQAmyflAg1wEA 2. BMC.CORE.CONFIG Core CMDB classes which contain configuration information, such as federated data definitions. Installed with the CMDB 2.0 or later. Product name in SHARE:Application_Properties form: BMC Atrium CMDB Application ID in SHARE:Application_Properties form: OB00C04FA081BABZlxQAmyflAg1wEA 3. BMC.SIM Service Impact Manager (SIM) classes. Installed with BMC Impact Manager 7.0 by running the simExtLoader program. Product name in SHARE:Application_Properties form: SIM: Class and Attribute Definitions for Service Impact Management Application ID in SHARE:Application_Properties form: OS-2A03EFA8ADAF40B0BA162B4B5BFA3F1C 4. BMC.SIM.CONFIG Service Impact Manager (SIM) classes which contain configuration information. Installed with BMC Impact Manager 7.0 by running the simExtLoader program. Product name in SHARE:Application_Properties form: SIM: Class and Attribute Definitions for Service Impact Management Application ID in SHARE:Application_Properties form: OS-2A03EFA8ADAF40B0BA162B4B5BFA3F1C 5. BMC.AM BMC Remedy Asset Management. Installed with the BMC Remedy Asset Management or BMC Remedy Service Desk applications, version 7.0 or later. Product name in SHARE:Application_Properties form: ITSM-CMDB extension #1 Application ID in SHARE:Application_Properties form: ID00C04FA081BAg7YTQwYNXncALwcA 6. BMC.ADV_NETWORK Network extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: ADV_NETWORK Extension Application ID in SHARE:Application_Properties form: OS-0CB865D08B4642BC9E71176555B2E7AB 7. BMC.SAN Storage Area Network extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: SAN Extension Application ID in SHARE:Application_Properties form: OS-835F009CCE404F84AA2F90E253668000 8. BMC.VMWARE VMWare extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: VMWARE Extension Application ID in SHARE:Application_Properties form: OS-2A4C05AA718F4A4CB3665DF9FBFF0193 9. BMC.J2EE BMC Discovery for J2EE is an extension to the BMC Topology Discovery product Product name in SHARE:Application_Properties form: J2EE Extension Application ID in SHARE:Application_Properties form: OS-85BDE2422EBF41A98ACF8EF599EF8223 10. BMC.SAP BMC Discovery for SAP is an extension to the BMC Topology Discovery product Product name in SHARE:Application_Properties form: SAP Extension Application ID in SHARE:Application_Properties form: OS-5A201421528B40FE9AEE7C72D190A531 11. BMC.MAINFRAME BMC Discovery for z/OS is an extension for the BMC Topology Discovery product Product name in SHARE:Application_Properties form: MAINFRAME Extension Application ID in SHARE:Application_Properties form: OS-35843FEBD4A6416EAE5C51F8A4FD6628 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, October 15, 2008 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: Telecom circuits in CMDB ** Actually there is a CMDB Extension Pack (forget which one - kindly search BMCDN) that extends the CMDB Model with Telco items... This will get your end-points, lines, etc into the structures. From what I've seen it appears to match pretty much OOB+Extension pack. HTH Robert Molenda On Wed, Oct 15, 2008 at 11:26 AM, Michiel Beijen [EMAIL PROTECTED] wrote: My opinion: don't try to fit it in the CMDB data model, there are no classes that are anywhere near what you're looking for. Just create your own classes. In my experience, people tend to fit in CI's in the strangest classes because they are afraid to create their own. The thing is, the CMDB data model does not cater for everything and it /does not need to/, because you can easily create your own classes if you have the need. That is one of the biggest benefits of the whole Atrium product. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl http://beefreeit.nl/ On Wed, Oct 15, 2008 at 5:36 PM, Drake,Dave [EMAIL PROTECTED] wrote: ** Hi all, just looking for an opinion out there. We're going to be adding
Re: OT - Wednesday humour
Or maybe there should be a rule about checking the archives to see if a Joke was posted before? Please check ARSList circa: Fri, Apr 29, 2005 via David [EMAIL PROTECTED] Please check ARSList circa: Fri, Mar 17, 2006 via Will Du Chene @basementworkshop.net It went something like this in 05: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI Same judges (#1, #2, and #3 AKA:Frank) Then in 06 the names of the chili dishes became: Chili # 1 Eddie's Maniac Monster Chili... Chili # 2 Austin's Afterburner Chili... Chili # 3 Ronny's Famous Burn Down the Barn Chili... Chili # 4 Dave's Black Magic... Chili # 5 Lisa's Legal Lip Remover... Chili # 6 Pam's Very Vegetarian Variety.. Chili # 7 Carla's Screaming Sensation Chili... Chili # 8 Karen's Toenail Curling Chili... Now in 08... (back to 05.. but who really wants to go back to 05?) CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI The names of the chili have likely been changed to prevent the spam filters from catching the email. :( Still funny 3 years later. (And 2005 was likely not the first trip around the internet for this joke either.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
What's a bug anyway? (Kind of a rant...)
I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - Wednesday humour
Apparently the hotel the joke resides in was under construction in 2007. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/15/2008 01:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Wednesday humour Or maybe there should be a rule about checking the archives to see if a Joke was posted before? Please check ARSList circa: Fri, Apr 29, 2005 via David [EMAIL PROTECTED] Please check ARSList circa: Fri, Mar 17, 2006 via Will Du Chene @basementworkshop.net It went something like this in 05: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI Same judges (#1, #2, and #3 AKA:Frank) Then in 06 the names of the chili dishes became: Chili # 1 Eddie's Maniac Monster Chili... Chili # 2 Austin's Afterburner Chili... Chili # 3 Ronny's Famous Burn Down the Barn Chili... Chili # 4 Dave's Black Magic... Chili # 5 Lisa's Legal Lip Remover... Chili # 6 Pam's Very Vegetarian Variety.. Chili # 7 Carla's Screaming Sensation Chili... Chili # 8 Karen's Toenail Curling Chili... Now in 08... (back to 05.. but who really wants to go back to 05?) CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI The names of the chili have likely been changed to prevent the spam filters from catching the email. :( Still funny 3 years later. (And 2005 was likely not the first trip around the internet for this joke either.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's a bug anyway? (Kind of a rant...)
Bill, It needs to be reported, even if it just to let the customer know you are doing the best you can. If BMC gets enough reports (i.e. Bugs) on the same issue maybe they will look into a fix for some future release (like 9 or 10). Howard Richter On Wed, Oct 15, 2008 at 4:10 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - Wednesday humour
How IS Userworld going today anyway? Is the weather in Miami nice? -D P.S. Never mind... I'm just picking at scabs here. David M Clark Remedy Programmer/Analyst Thad K Esser [EMAIL PROTECTED] 10/15/2008 3:19 PM Apparently the hotel the joke resides in was under construction in 2007. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/15/2008 01:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Wednesday humour Or maybe there should be a rule about checking the archives to see if a Joke was posted before? Please check ARSList circa: Fri, Apr 29, 2005 via David [EMAIL PROTECTED] Please check ARSList circa: Fri, Mar 17, 2006 via Will Du Chene @basementworkshop.net It went something like this in 05: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI Same judges (#1, #2, and #3 AKA:Frank) Then in 06 the names of the chili dishes became: Chili # 1 Eddie's Maniac Monster Chili... Chili # 2 Austin's Afterburner Chili... Chili # 3 Ronny's Famous Burn Down the Barn Chili... Chili # 4 Dave's Black Magic... Chili # 5 Lisa's Legal Lip Remover... Chili # 6 Pam's Very Vegetarian Variety.. Chili # 7 Carla's Screaming Sensation Chili... Chili # 8 Karen's Toenail Curling Chili... Now in 08... (back to 05.. but who really wants to go back to 05?) CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI The names of the chili have likely been changed to prevent the spam filters from catching the email. :( Still funny 3 years later. (And 2005 was likely not the first trip around the internet for this joke either.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's a bug anyway? (Kind of a rant...)
I could think of a few instances where you would want to have all those fields though. You want to see who submitted a incident as well as who submitted the worklog. When the incident was created in the same report as when the worklog entry was submitted. Granted, it could be presented in a lot better fashion :) Why not create a defined report for them to run? I know it doesn't fix the problem but it's a workaround for now. As to your problem, like you said, you are the advocate for your client. I would report it even though you know they'll come back with either Works as designed or a bug report number that probably wont get fixed for 5 years since it's not a critical bug. You are not a BMC employee so it's not on you to get it fixed. Once you report it and get the feedback to give to your client your role is fulfilled. Alternatively, you could compile a list of the problems and present them to your client. I've worked for clients that were down to earth and as long as you have a workaround that lets them do what they need to do they don't sweat the small stuff. Anything that doesn't have a workaround and that they don't blow off as not effecting their job you report. That's my 2 cents anyway. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, October 15, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: What's a bug anyway? (Kind of a rant...) ** I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Creating subfile records from list on submit
Dear List, I have a main form and a subfile form. The subfile has two (actually more, but this is just for illustration) fields, a Parent ID field that contains the Entry ID of the main form, and an Info field. On submission of the main form, I use a filter to retrieve a list from a third form, then process that list to create subfile entries. Eg, it would retrieve a list like: abcde hijkl mnopq Then if the main form Request ID is 87 it should produce subfile entries of: Parent ID: 87 Info: abdde Parent ID: 87 Info: hijkl Parent ID: 87 Info: mnopq. So, on submission of the main form, filters process the list, and move each entry on the list into a temp field and do a Push Field to create the subfile record. Here’s the problem. Push Fields get deferred to phase 2, and by that time the temp field is overwritten so no subfile records get created. If I add `! to the end if the filter name, the filter runs in phase 1, but the main form Entry ID hasn’t been created yet. The ideal would be to run the workflow in an Active Link “After Submit,” but there are times when the main form itself is created via Push Field action, so the Active Links won’t run. Any suggestions? (ARS 7.1, patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
Re: OT - Wednesday humour
It's a little dusty. There seems to be a few doors and some carpet missing also. Dave - [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Wed Oct 15 16:25:58 2008 Subject: Re: OT - Wednesday humour How IS Userworld going today anyway? Is the weather in Miami nice? -D P.S. Never mind... I'm just picking at scabs here. David M Clark Remedy Programmer/Analyst Thad K Esser [EMAIL PROTECTED] 10/15/2008 3:19 PM Apparently the hotel the joke resides in was under construction in 2007. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/15/2008 01:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT - Wednesday humour Or maybe there should be a rule about checking the archives to see if a Joke was posted before? Please check ARSList circa: Fri, Apr 29, 2005 via David [EMAIL PROTECTED] Please check ARSList circa: Fri, Mar 17, 2006 via Will Du Chene @basementworkshop.net It went something like this in 05: CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI Same judges (#1, #2, and #3 AKA:Frank) Then in 06 the names of the chili dishes became: Chili # 1 Eddie's Maniac Monster Chili... Chili # 2 Austin's Afterburner Chili... Chili # 3 Ronny's Famous Burn Down the Barn Chili... Chili # 4 Dave's Black Magic... Chili # 5 Lisa's Legal Lip Remover... Chili # 6 Pam's Very Vegetarian Variety.. Chili # 7 Carla's Screaming Sensation Chili... Chili # 8 Karen's Toenail Curling Chili... Now in 08... (back to 05.. but who really wants to go back to 05?) CHILI # 1 - MIKE'S MANIAC MONSTER CHILI CHILI # 2 - AUSTIN'S AFTERBURNER CHILI CHILI # 3 - FRED'S FAMOUS BURN DOWN THE BARN CHILI CHILI # 4 - BUBBA'S BLACK MAGIC CHILI # 5 - LISA'S LEGAL LIP REMOVER CHILI # 6 - VERA'S VERY VEGETARIAN VARIETY CHILI # 7 - SUSAN'S SCREAMING SENSATION CHILI CHILI # 8 - BIG TOM'S TOENAIL CURLING CHILI The names of the chili have likely been changed to prevent the spam filters from catching the email. :( Still funny 3 years later. (And 2005 was likely not the first trip around the internet for this joke either.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's a bug anyway? (Kind of a rant...)
If it is a Join form I think the fields should be renamed WorkLog Submitter, Incident Submitter, WorkLog Create Date, Incident Create Date, ... Not having the ITSM app I couldn't tell you if that would break anything, but that approach is our normal design for Join Forms here Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, October 15, 2008 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: What's a bug anyway? (Kind of a rant...) I could think of a few instances where you would want to have all those fields though. You want to see who submitted a incident as well as who submitted the worklog. When the incident was created in the same report as when the worklog entry was submitted. Granted, it could be presented in a lot better fashion :) Why not create a defined report for them to run? I know it doesn't fix the problem but it's a workaround for now. As to your problem, like you said, you are the advocate for your client. I would report it even though you know they'll come back with either Works as designed or a bug report number that probably wont get fixed for 5 years since it's not a critical bug. You are not a BMC employee so it's not on you to get it fixed. Once you report it and get the feedback to give to your client your role is fulfilled. Alternatively, you could compile a list of the problems and present them to your client. I've worked for clients that were down to earth and as long as you have a workaround that lets them do what they need to do they don't sweat the small stuff. Anything that doesn't have a workaround and that they don't blow off as not effecting their job you report. That's my 2 cents anyway. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, October 15, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: What's a bug anyway? (Kind of a rant...) I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's a bug anyway? (Kind of a rant...)
You can use the group by in the standard remedy report for the fields that are from the incident and include the worklog fields in the report. This will group the common things together in the report. Axton Grams On Wed, Oct 15, 2008 at 4:10 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating subfile records from list on submit
We put a Display Only Processing ID field on the 3rd form and have the main form push to the 3rd form (Standard Phase 2 action). All workflow on the 3rd form takes into account if Processing ID is Null or not. i.e. Data validation takes place if Processing ID = $NULL$. If Processing ID != $NULL$ then it pushes data to the subform (again standard Phase 2 action). Just to keep things clear we rename Modified Date and Last Modified By to Touched Date and Touched By and have our own Modified Date and Last Modified By fields that are filled in by a filter when Processing ID = $NULL$. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, October 15, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Creating subfile records from list on submit Dear List, I have a main form and a subfile form. The subfile has two (actually more, but this is just for illustration) fields, a Parent ID field that contains the Entry ID of the main form, and an Info field. On submission of the main form, I use a filter to retrieve a list from a third form, then process that list to create subfile entries. Eg, it would retrieve a list like: abcde hijkl mnopq Then if the main form Request ID is 87 it should produce subfile entries of: Parent ID: 87 Info: abdde Parent ID: 87 Info: hijkl Parent ID: 87 Info: mnopq. So, on submission of the main form, filters process the list, and move each entry on the list into a temp field and do a Push Field to create the subfile record. Here's the problem. Push Fields get deferred to phase 2, and by that time the temp field is overwritten so no subfile records get created. If I add `! to the end if the filter name, the filter runs in phase 1, but the main form Entry ID hasn't been created yet. The ideal would be to run the workflow in an Active Link After Submit, but there are times when the main form itself is created via Push Field action, so the Active Links won't run. Any suggestions? (ARS 7.1, patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's a bug anyway? (Kind of a rant...)
The naming conventions used for many of the fields on the various ITSM forms is terrible from what I have seen. The worst is the CHG:Infrastructure Change form where there are fields such as ASCHG, ASLOGID, ASGRP. The developers for these applications really should have been more privy to better naming standards and better naming conventions than that. I have been constantly having to assist users that are trying to writeup Crystal Reports and other ad hoc Remedy AR System reports on what fields to add to their report or as part of their Report criteria who struggle with figuring out what fields they would need. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 15, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: What's a bug anyway? (Kind of a rant...) ** If it is a Join form I think the fields should be renamed WorkLog Submitter, Incident Submitter, WorkLog Create Date, Incident Create Date, ... Not having the ITSM app I couldn't tell you if that would break anything, but that approach is our normal design for Join Forms here Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, October 15, 2008 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: What's a bug anyway? (Kind of a rant...) I could think of a few instances where you would want to have all those fields though. You want to see who submitted a incident as well as who submitted the worklog. When the incident was created in the same report as when the worklog entry was submitted. Granted, it could be presented in a lot better fashion :) Why not create a defined report for them to run? I know it doesn't fix the problem but it's a workaround for now. As to your problem, like you said, you are the advocate for your client. I would report it even though you know they'll come back with either Works as designed or a bug report number that probably wont get fixed for 5 years since it's not a critical bug. You are not a BMC employee so it's not on you to get it fixed. Once you report it and get the feedback to give to your client your role is fulfilled. Alternatively, you could compile a list of the problems and present them to your client. I've worked for clients that were down to earth and as long as you have a workaround that lets them do what they need to do they don't sweat the small stuff. Anything that doesn't have a workaround and that they don't blow off as not effecting their job you report. That's my 2 cents anyway. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, October 15, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: What's a bug anyway? (Kind of a rant...) I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the
Re: Pricing model changed in July 08?
Ivan, I just bought some new AR System fixed and floating licenses in June -- I had some end-of-budget-year money -- my sales rep said the pricing was going up in July. I have seen no documentation and there does not seem to be anything on BMC's website about the pricing changes. The government contract we buy from has fixed pricing through sometime in 2009. Kelvin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Wednesday, October 15, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: Pricing model changed in July 08? I've just had a sales guy tell me that BMC/Remedy came up with a new pricing model that can be used instead of the existing model (ie. an either/or situation). He states that the entire ITSM Suite of applications can be purchased for $13,000 but that the User licenses are then more expensive to offset the loss of revenue. User licenses can then be purchased, as today, one application at a time, or one super-license covering all applications. Additionally, annual service contracts can then be calculated on 'actual price paid' rather than on 'current list price'. (again: your choice as to which model is better for you). I have not heard of this before, and if this is true, can someone a) point me to some documentation on this. b) comment on whether this model saved you any money (it seems to me that only a very low number of User licenses could make this new model more affordable). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's a bug anyway? (Kind of a rant...)
Actually, that's one of my favorite examples of inconsistency in ITSM. I don't think it's because the same person created all of those fields, I think it suffers the same problems any other large, long-lasting ARS application does. So to further your complaint, the Change Manager's database name is CAB Manager ( Change Co-ord ) The Change Assignee's database name is ASCHG The Change Implementer's database name is ChgImp You have all different naming conventions used for each set of fields, and it gets even worse when you talk about company information for those too. The Change Manager's company is called Company3, not to be confused with Support Company that somehow references the Requester (which may not even be a part of any support group) and I'm not aware of a Company2 field. On the bright side, it keeps us employed, and those names are mostly transparent to the end users. Just don't let them have SQL access to the database... Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, October 15, 2008 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: What's a bug anyway? (Kind of a rant...) ** The naming conventions used for many of the fields on the various ITSM forms is terrible from what I have seen. The worst is the CHG:Infrastructure Change form where there are fields such as ASCHG, ASLOGID, ASGRP. The developers for these applications really should have been more privy to better naming standards and better naming conventions than that. I have been constantly having to assist users that are trying to writeup Crystal Reports and other ad hoc Remedy AR System reports on what fields to add to their report or as part of their Report criteria who struggle with figuring out what fields they would need. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 15, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: What's a bug anyway? (Kind of a rant...) ** If it is a Join form I think the fields should be renamed WorkLog Submitter, Incident Submitter, WorkLog Create Date, Incident Create Date, ... Not having the ITSM app I couldn't tell you if that would break anything, but that approach is our normal design for Join Forms here Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, October 15, 2008 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: What's a bug anyway? (Kind of a rant...) I could think of a few instances where you would want to have all those fields though. You want to see who submitted a incident as well as who submitted the worklog. When the incident was created in the same report as when the worklog entry was submitted. Granted, it could be presented in a lot better fashion :) Why not create a defined report for them to run? I know it doesn't fix the problem but it's a workaround for now. As to your problem, like you said, you are the advocate for your client. I would report it even though you know they'll come back with either Works as designed or a bug report number that probably wont get fixed for 5 years since it's not a critical bug. You are not a BMC employee so it's not on you to get it fixed. Once you report it and get the feedback to give to your client your role is fulfilled. Alternatively, you could compile a list of the problems and present them to your client. I've worked for clients that were down to earth and as long as you have a workaround that lets them do what they need to do they don't sweat the small stuff. Anything that doesn't have a workaround and that they don't blow off as not effecting their job you report. That's my 2 cents anyway. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, October 15, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: What's a bug anyway? (Kind of a rant...) I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the Advanced Search functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the Report button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form
Re: Creating subfile records from list on submit
You could also have the system generate a GUID on the parent record and store it in a hidden field that you could use to bind the child records to the parent record by pushing the GUID instead of the EntryID.. Create the GUID on opening the parent record if the GUID field is null, and use this. Use Application-Generate-GUID in a Set Fields Run process to generate it. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 15, 2008 4:49:33 PM Subject: Re: Creating subfile records from list on submit We put a Display Only Processing ID field on the 3rd form and have themain form push to the 3rd form (Standard Phase 2 action). All workflow on the 3rd form takes into account if Processing ID is Null or not. i.e. Data validation takes place if Processing ID = $NULL$. If Processing ID != $NULL$ then it pushes data to the subform (again standard Phase 2 action). Just to keep things clear we rename Modified Date and Last Modified By to Touched Date and Touched By and have our own Modified Date and Last Modified By fields that are filled in by a filter when Processing ID = $NULL$. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, October 15, 2008 3:44 PM To: arslist@ARSLIST.ORG Subject: Creating subfile records from list on submit Dear List, I have a main form and a subfile form. The subfile has two (actuallymore, but this is just for illustration) fields, a Parent ID field that contains the Entry ID of the main form, and an Info field. On submission of the main form, I use a filter to retrieve a list from a third form, then process that list to create subfile entries. Eg, it would retrieve a list like: abcde hijkl mnopq Then if the main form Request ID is 87 it should produce subfile entries of: Parent ID: 87 Info: abdde Parent ID: 87 Info: hijkl Parent ID: 87 Info: mnopq. So, on submission of the main form, filters process the list, and moveeach entry on the list into a temp field and do a Push Field to create the subfile record. Here's the problem. Push Fields get deferred to phase 2, and by thattime the temp field is overwritten so no subfile records get created. If I add `! to the end if the filter name, the filter runs in phase 1, but the main form Entry ID hasn't been created yet. The ideal would be to run the workflow in an Active Link After Submit,but there are times when the main form itself is created via Push Field action, so the Active Links won't run. Any suggestions? (ARS 7.1, patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Telecom circuits in CMDB
Glad to help -- THANKS for the BMCDN update - good info for everyone :) On Wed, Oct 15, 2008 at 12:46 PM, Drake,Dave [EMAIL PROTECTED] wrote: ** Perfect…thank you Note: The namespaces listed below are for CMDB 2.0 or later. In CMDB version 1.x, the namespace was BMC for all BMC products and not useful for determining the owner of the extension. 1. BMC.CORE CMDB Core CDM classes and attributes, installed with the CMDB 2.0 or later. Product name in SHARE:Application_Properties form: BMC Atrium CMDB Application ID in SHARE:Application_Properties form: OB00C04FA081BABZlxQAmyflAg1wEA 2. BMC.CORE.CONFIG Core CMDB classes which contain configuration information, such as federated data definitions. Installed with the CMDB 2.0 or later. Product name in SHARE:Application_Properties form: BMC Atrium CMDB Application ID in SHARE:Application_Properties form: OB00C04FA081BABZlxQAmyflAg1wEA 3. BMC.SIM Service Impact Manager (SIM) classes. Installed with BMC Impact Manager 7.0 by running the simExtLoader program. Product name in SHARE:Application_Properties form: SIM: Class and Attribute Definitions for Service Impact Management Application ID in SHARE:Application_Properties form: OS-2A03EFA8ADAF40B0BA162B4B5BFA3F1C 4. BMC.SIM.CONFIG Service Impact Manager (SIM) classes which contain configuration information. Installed with BMC Impact Manager 7.0 by running the simExtLoader program. Product name in SHARE:Application_Properties form: SIM: Class and Attribute Definitions for Service Impact Management Application ID in SHARE:Application_Properties form: OS-2A03EFA8ADAF40B0BA162B4B5BFA3F1C 5. BMC.AM http://bmc.am/ BMC Remedy Asset Management. Installed with the BMC Remedy Asset Management or BMC Remedy Service Desk applications, version 7.0 or later. Product name in SHARE:Application_Properties form: ITSM-CMDB extension #1 Application ID in SHARE:Application_Properties form: ID00C04FA081BAg7YTQwYNXncALwcA 6. BMC.ADV_NETWORK Network extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: ADV_NETWORK Extension Application ID in SHARE:Application_Properties form: OS-0CB865D08B4642BC9E71176555B2E7AB 7. BMC.SAN Storage Area Network extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: SAN Extension Application ID in SHARE:Application_Properties form: OS-835F009CCE404F84AA2F90E253668000 8. BMC.VMWARE VMWare extension for BMC Foundation Discovery or BMC Topology Discovery product, version 1.4 or later. Installed by running the ExtendCMDB.bat program. Product name in SHARE:Application_Properties form: VMWARE Extension Application ID in SHARE:Application_Properties form: OS-2A4C05AA718F4A4CB3665DF9FBFF0193 9. BMC.J2EE BMC Discovery for J2EE is an extension to the BMC Topology Discovery product Product name in SHARE:Application_Properties form: J2EE Extension Application ID in SHARE:Application_Properties form: OS-85BDE2422EBF41A98ACF8EF599EF8223 10. BMC.SAP BMC Discovery for SAP is an extension to the BMC Topology Discovery product Product name in SHARE:Application_Properties form: SAP Extension Application ID in SHARE:Application_Properties form: OS-5A201421528B40FE9AEE7C72D190A531 11. BMC.MAINFRAME BMC Discovery for z/OS is an extension for the BMC Topology Discovery product Product name in SHARE:Application_Properties form: MAINFRAME Extension Application ID in SHARE:Application_Properties form: OS-35843FEBD4A6416EAE5C51F8A4FD6628 *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Robert Molenda *Sent:* Wednesday, October 15, 2008 1:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Telecom circuits in CMDB ** Actually there is a CMDB Extension Pack (forget which one - kindly search BMCDN) that extends the CMDB Model with Telco items... This will get your end-points, lines, etc into the structures. From what I've seen it appears to match pretty much OOB+Extension pack. HTH Robert Molenda On Wed, Oct 15, 2008 at 11:26 AM, Michiel Beijen [EMAIL PROTECTED] wrote: My opinion: don't try to fit it in the CMDB data model, there are no classes that are anywhere near what you're looking for. Just create your own classes. In my experience, people tend to fit in CI's in the strangest classes because they are afraid to create their own. The thing is, the CMDB data model does not cater for everything and it /does not need to/, because you can easily create your own classes if you have the need. That is one of the biggest benefits of the whole Atrium product. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT +
Job at the State of NC
http://www.its.state.nc.us/Career/Career.asp?pn=3954 If you are looking for a stable, permanent position as a Remedy System Administrator, please consider this job posting. Thanks, Anne Ramey Remedy System Administrator State of North Carolina Office of Information Technology Services (ITS) Service Delivery Division ITSM ITAM Services (919)754-6521 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] http://its.state.nc.ushttp://its.state.nc.us/ RHCE, ITIL Foundation *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job at the State of NC
Now there was a beautiful area to be. I bet that it's gorgeous this time of year. Wed Oct 15 2008 07:07:00 PM CDT from Ramey, Anne to arslist@ARSLIST.ORG Subject: Job at the State of NC ** http://www.its.state.nc.us/Career/Career.asp?pn=3954 If you are looking for a stable, permanent position as a Remedy System Administrator, please consider this job posting. Thanks, Anne Ramey Remedy System Administrator State of North Carolina Office of Information Technology Services (ITS) Service Delivery Division ITSM ITAM Services (919)754-6521 [EMAIL PROTECTED]://its.state.nc.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job at the State of NC
Other than the Pacific NW, I can't think of a nicer one. And I've been all over this country. Lots worse places to be. Rick On Wed, Oct 15, 2008 at 5:43 PM, Will Du Chene [EMAIL PROTECTED]wrote: ** Now there was a beautiful area to be. I bet that it's gorgeous this time of year. Wed Oct 15 2008 07:07:00 PM CDT from Ramey, Anne to arslist@ARSLIST.ORG Subject: Job at the State of NC ** http://www.its.state.nc.us/Career/Career.asp?pn=3954 If you are looking for a stable, permanent position as a Remedy System Administrator, please consider this job posting. Thanks, Anne Ramey Remedy System Administrator State of North Carolina Office of Information Technology Services (ITS) Service Delivery Division ITSM ITAM Services (919)754-6521 [EMAIL PROTECTED]://its.state.nc.us __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
