Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
AWESOME! Congrats to the Board of Directors! :-) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, June 01, 2009 8:16 PM To: arslist@ARSLIST.ORG Subject: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ** WWRUG09. In the beginning, it was an idea: Build it and they will come! A committee was formed, plans were made, and a venue was found. After months of hard work, the committee has committed, the lawyers have lawyer-ed, the webmaster has mastered. The foundation is built. The resources are in place. The website is ready. WWRUG09: A week of professional development, hot-topic tutorials, and the latest vendor solutions all in one fabulous location. This is your opportunity to mingle with the leading professionals in the AR System world and gain from their experiences. WWRUG09: An educational gateway to version 7.5 of AR System, ITSM, CMDB, and more. Professional trainers will conduct formal tutorials every day of the conference. This is the best place to cover so many important topics in such a short time. This is the most efficient use of your training dollars. WWRUG09: A rare chance to learn the pitfalls and project-saving tips only available from those who have already deployed these cutting-edge technologies. This is the best place to study career-relevant user experience case studies. WWRUG09: A conference for everyone. Whether you're an AR System novice or an Admin tool guru, we are all just starting over with the new Developer Studio. Welcome the new paradigm in tutorials, case studies and the spontaneous conversations that can only happen at a user group meeting. WWRUG09: A meeting place with vendors focused on the products you need to accomplish your goals. This is the highest concentration of relevant ARS related vendors anywhere. At the Vendor Fair you can compare competitors side-by-side and makes the best choices for your needs. WWRUG09: Our keynote speaker is Doug Mueller, creator of the Action Request System. Doug will also host An Evening with the Masters and he will attend the entire conference. Direct access to Doug is rare, informative, and just plain cool. WWRUG09: November 9 -13, 2009 at the Hard Rock Hotel, 4455 Paradise Rd, Las Vegas, NV 89169 (800) 473-7625. WWRUG09 rate: $79/night. Use the link on the registration page. WWRUG09: Invaluable and affordable. Registration includes daily tutorials, case studies, the vendor fair, and all events including the Thursday Night (Las Vegas) Celebration. Register before July 6, 2009 and pay only US$1,000 per person. Register before September 30, 2009 and pay only US$1,250 per person. After that, per person registration is US$1500. WWRUG09: We built it. www.WWRUG.comhttp://www.wwrug.com/ Please send any questions to wwrug2...@wwrug.org WWRUG09 Board of Directors Daniel Bloom, Chair Joel Sender Phil Bautista Lenny Warren _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: View Forms and Synoyms....
Lisa, View Forms using synonyms are working only if the owner of the underlying object is the same as the owner of the synonym. IMHO this is a bug. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kemes, Lisa Gesendet: Montag, 1. Juni 2009 02:59 An: arslist@ARSLIST.ORG Betreff: Re: View Forms and Synoyms SQL client works just fine We need to know if others are creating view tables using either a public synonym or a synonym owned by ARAdmin instead of using the table name? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, May 27, 2009 11:48 PM To: arslist@ARSLIST.ORG Subject: Re: View Forms and Synoyms So what do the sql statements below return when run from your sql client? Are synonyms available in all_tab_columns? If they are not then you are probably out of luck using synonyms. Axton Grams On Wed, May 27, 2009 at 11:27 AM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: Thanks Fred. I tried this, but I'm still getting the error. (Even though it's not captured on the SQL logs for some reason) */SELECT count(*) from all_tab_columns where table_name = 'COST_CENTER_V' and owner = 'DCC' */OK */SELECT table_name from all_synonyms where synonym_name = 'COST_CENTER_V' and owner = 'DCC' */OK Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 27, 2009 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: View Forms and Synoyms Try adding in the owner of your synonym. Here is an excerpt of the server SQL Log. This is with 7.1.0 Patch 007 on Solaris w/Oracle 10i (Remote DB) Attempting to create a View Form on USER_VIEWS SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:49:37.0270 */ SELECT count(*) from all_tab_columns where table_name = 'USER_VIEWS' and owner = 'ARADMIN' SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:49:37.0325 */OK SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:49:37.0327 */ SELECT table_name from all_synonyms where synonym_name = 'USER_VIEWS' and owner = 'ARADMIN' SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:49:37.0574 */OK SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:49:37.0575 */ Error - can't find table USER_VIEWS (owner = ARADMIN). Attempting to create a View Form on SYS.USER_VIEWS SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:51:30.7681 */ SELECT count(*) from all_tab_columns where table_name = 'USER_VIEWS' and owner = 'SYS' SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:51:30.7696 */OK SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:51:30.7699 */ SELECT column_name,data_type,data_length,data_precision,data_scale from all_tab_columns where table_name = 'USER_VIEWS' and owner = 'SYS' SQL Queue: Admin Client-RPC: 390600 USER: fwgrooms /* Wed May 27 2009 10:51:30.7771 */OK Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, May 27, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: View Forms and Synoyms Yes it does work from the SQL Client. Sorry, I should have specified that. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, May 27, 2009 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: View Forms and Synoyms I thought I'd ask you the very obvious question... Can you query the view form as aradmin from the SQL client when logged in as aradmin using that same view name??? Joe From: Kemes, Lisa lisa.ke...@tycoelectronics.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 27, 2009 10:44:30 AM Subject: View Forms and Synoyms Got a ticket into BMC, we are having problems using Synonyms for our View Forms. Getting Requested Database table not found. Please check the spelling (table name is case-sensitive) ARERR 481. We are on 7.01 patch 3. I thought this bug was fixed with SW00180955? Oracle 10i Windows 2003 Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _
OT: ARUtilities 7.5
Hello Everyone, I wanted to resend this note for those that took the week off after the long weekend, and let you know that ARUtilities 7.5 has been released. This version is for those of you supporting ARS 7.5 servers. This version supports CSS with HTML so you can customize the look of your documentation. Import multiple images into your system, or export them to your harddrive quickly. Ccheck it out While you are there, download your free copy of ARBackup 4.0 Backup your workflow at the desired time without even being there. For more information about ARUtilities 7.5 visit http://www.arutilities.com To offer suggestions send me an email at feedb...@arutilities.com If you have an issue send me an email at supp...@arutilities.com Thank you for your support. Les Ganton http://www.arutilities.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.com to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
Dan, is there a special code we have to enter to get the conference rate? Rick -Original Message- From: Daniel Bloom danielbl...@rogers.com Date: Tue, 2 Jun 2009 07:37:13 To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.com to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org . Daniel Daniel Bloom, Conference Chair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARSmarts Documenter beta program started
Dear List, We are proud to launch the Beta Program for ARSmarts Documenter. You can _register to the beta program_ at http://www.arsmarts.com/register.htm . Once registered, you will receive the password to the download area. _ARSmarts Documenter_ Using ARSmarts Documenter, you can document any object of your AR System applications. The ARSmarts Documenter module gives you the possibility to generate a detailed or an overview HTML documentation for any number of ARSystem objects. /Document Search Results, Comparison Results, / Using the versatility of the *ARSmarts Navigator module* combined with the power of the *ARSmarts Documenter module* makes the generation of your project technical documentation an easy task. Indeed, the Documenter module can be activated from virtually any screen of the ARSmarts Navigator. This means that you can easily document the result of a Search operation, of a Compare operation, . Naturally, you can then edit the documents generated by ARSmarts in your preferred word processor and make it a personalized document that you can give to your customer as part of the project deliverables. Like all other ARSmarts functionalities, the ARSmarts Documenter works with all AR System applications (ITSM, SRM, custom built, ...). Don't hesitate to contact us should you need more information. Kaïs Albassir www.arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
That's probably half of the rate for the hotel of any BMC UW that I've gone to. I know the economy is suffering some in Las Vegas, but I still think that's a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.comhttp://www.WWRUG.com to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT: Supportweb Hilarity
Is anyone else having this issue with Supportweb today? Follow these steps: 1) Navigate to http://supportweb.remedy.com/ 2) When the box appears asking you to complete a survey, click No. 3) The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Long Term Contract Opportunity for a Cleared Candidate
Hello List, My name is Holly Eastman and I am a Senior Recruiter with TechUSA Intel. I provide staffing support for several contracts within the Intelligence community with the majority of our contracts supporting end clients such as the NSA, the CIA, and the NGA. I am hoping you all might be able to help point me in the right direction with my search. I am currently supporting multiple openings and specifically, I have an opportunity for a Remedy Developer with at least a Top Secret Clearance (preferably a TS/SCI) to work on a long term contract of 4+ years in support of a Government Agency in Chantilly, VA. The position will entail: * The Remedy Developer will design, develop, and implement Remedy Solutions using both the COTS tool and custom code * Perform the design, configuration, and development using the Remedy Dashboard product and will troubleshoot issues that arise during the upgrade to version 7.x * Extensive experience developing with the Remedy software suite and familiarization with the Dashboard and Analytics solution are required * Also, experience performing a major upgrade of the Remedy product is ideal The benefits for this position will entail: * 10 Government Paid Holidays * 2 Weeks Paid Vacation * 1 Week Paid Sick Leave * Eligible to Participate in our T. Rowe Price 401K Plan (matching 50% up to 6% vesting) * Eligible to Participate in our TechUSA Aetna Benefits Program (we pay 100% Health and Dental for you AND your family) Please get back to me if this is something that you would be interested in speaking with me about or if you know of someone with a similar skill set to your own who might be interested in a new opportunity. Rarely is my timing so precise that when I contact someone for the first time they are actively looking. I usually speak with folks who are not looking but are open to hearing about the best opportunities that would potentially take their career to the next level. If not yourself, who do you know that would be open to that type of phone call? If you are attracted to this opportunity, it would be great if you could email me a Word version of your resume so that I can get the process started. Feel free to contact me at any of the numbers below. Thank you for your time! I look forward to hearing from you! Sincerely, ___ Holly Eastman Senior Recruiter Tech USA Intel, LLC Office:703-674-4615 Cell: 757-635-7614 Fax: 703-860-8363 Email: heast...@techusa.netmailto:heast...@techusa.net Web: www.techusaintel.nethttp://www.techusaintel.net/ ___ Tech USA is a forward-looking, growing, consulting resource company dedicated to excellence in performance. We provide our business partners with the highest quality, most responsive research, engineering and technical services available in today's complex business environment. Only a handful of companies understand that all successful business operations come down to three basic principles: PEOPLE, PRODUCT PROFIT. Without top people, you cannot do much with the other two - Malcolm Forbes This communication is for use by the intended recipient and contains information that may be privileged, confidential or copyrighted under applicable law. If you are not the intended recipient, you are hereby formally notified that any use, copying or distribution of this e-mail, in whole or in part, is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
Hi Rick, If you follow the link it should take you to our registration area and thererfore automatically give you the conference rate. If you go direct to the hotel site you don't get it. So go to www.wwrug.com, register for the conference and then you click on the accomodation link at the bottom of the page which takes you to the accomodation page, and from there click on Hard Rock Hotel reservation. (we have that page in case a second hotel becomes neccessary, but not expected this year with their new tower opening on or ahead of schedule in August). I worked hard to get the deal we have at HRH, and we are all working hard on ensuring the content is the best available so I look forward to seeing everyone there. Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: June 2, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** Dan, is there a special code we have to enter to get the conference rate? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
I decided to take the survey and select Other at every opportunity and I put I HATE BEING FORCED TO TAKE YOUR SURVEY Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity - I got around it.
If you enter www.remedy.com and then click on the support option you can bypass this survey. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
It is a nice hotel, Lenny and myself were in Las Vegas to ensure the choice of Venue would meet or exceed our requirements. WWRUG09 at the Hard Rock Hotel(HRH) will be a memorable experience for both the venue and the content of the Conference. Just wanted to mention that I have modifed our Registration page so the Accomodations link at the bottom will go direct to HRH for booking the room. That's all from me for today. Again, if you have any questions or comments wwrug2...@wwrug.org Stay tuned for the call for categories for ARSlist Awards fiscal 2008/2009. Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: June 2, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** That's probably half of the rate for the hotel of any BMC UW that I've gone to. I know the economy is suffering some in Las Vegas, but I still think that's a great rate for a nice hotel like that. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California mailto:b...@itm3.com b...@itm3.com (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
If you take the survey, you still cannot use the website. This is very bad. Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.commailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
BMC has a testing team? I thought WE were their testing team. Rick -Original Message- From: Bing b...@itm3.com Date: Tue, 2 Jun 2009 07:39:57 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California mailto:b...@itm3.com b...@itm3.com (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.commailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender._Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I just logged in thru http://www.bmc.com/support/ and did not get a survey. SupportWeb seems to be working just fine for me under bmc.com/support. If I remember correctly there was an email a long while back that supportweb.remedy.com was going to be phased out as they merged all their support resources together. It may have even been a popup on that URL that said to change your links to the bmc.com/support link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Tuesday, June 02, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
Well, to be fair, San Francisco hotels are normally a good bit more expensive than Las Vegas ones, especially during the week. Still, its a nice hotel, at a good rate. And I hear that their poker room is the best in town! Rick -Original Message- From: Pierson, Shawn shawn.pier...@sug.com Date: Tue, 2 Jun 2009 08:07:59 To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas That's probably half of the rate for the hotel of any BMC UW that I've gone to. I know the economy is suffering some in Las Vegas, but I still think that's a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.comhttp://www.WWRUG.com to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org . Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I have not heard anything like that for a long time. However, I personally find it a good sign when a company eats their own cooking so to speak. While I am no big fan on the current incarnation of the BMC Support website (still prefer old style Remedy Corp one), I do find it reassuring that it makes use of the Remedy product. What does it say about a large Enterprise-level company when they do not even use their own Enterprise-level product to host their own Support website? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 02, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Supportweb Hilarity I just logged in thru http://www.bmc.com/support/ and did not get a survey. SupportWeb seems to be working just fine for me under bmc.com/support. If I remember correctly there was an email a long while back that supportweb.remedy.com was going to be phased out as they merged all their support resources together. It may have even been a popup on that URL that said to change your links to the bmc.com/support link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Tuesday, June 02, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I logged into the Supportweb site yesterday to attempt to get a license key, and was also very surprised by the survey. It took about 3 or 4 times trying to click No and it finally went away. It took a little longer mouse click. Another weird thing is that the No button looks like it is grayed out and the Yes button active. Another strategy to get there survey completed I guess. I thought the problem might have been on my side, I am glad I am not the only one experiencing the problem. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Overview Console
I was wondering if there was a solution for this? Currently having a user experiencing the same issue, but I cannot access support web since our contract is expired and currently in the process of being renewed. Thanks, Jon On Fri, Feb 23, 2007 at 11:17 AM, Roger Justice rjust2...@aol.com wrote: ** I reported this to Support 3 weeks ago. They are still working with development to determine what is causing the error -- AOL now offers free email to everyone. Find out more about what's free from AOL at *AOL.com*http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Overview Console - RESOLVED
Users experiencing issue belonged to groups that no longer existed. Removed the references to these groups from their User record and it resolved the issue. Jon On Tue, Jun 2, 2009 at 9:41 AM, Jon Chau jonl.c...@gmail.com wrote: I was wondering if there was a solution for this? Currently having a user experiencing the same issue, but I cannot access support web since our contract is expired and currently in the process of being renewed. Thanks, Jon On Fri, Feb 23, 2007 at 11:17 AM, Roger Justice rjust2...@aol.com wrote: ** I reported this to Support 3 weeks ago. They are still working with development to determine what is causing the error -- AOL now offers free email to everyone. Find out more about what's free from AOL at *AOL.com*http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Overview Console - RESOLVED
I take that back, user still gets the error doing a search on Personal cases, but now the All My Groups query works. On Tue, Jun 2, 2009 at 9:57 AM, Jon Chau jonl.c...@gmail.com wrote: Users experiencing issue belonged to groups that no longer existed. Removed the references to these groups from their User record and it resolved the issue. Jon On Tue, Jun 2, 2009 at 9:41 AM, Jon Chau jonl.c...@gmail.com wrote: I was wondering if there was a solution for this? Currently having a user experiencing the same issue, but I cannot access support web since our contract is expired and currently in the process of being renewed. Thanks, Jon On Fri, Feb 23, 2007 at 11:17 AM, Roger Justice rjust2...@aol.comwrote: ** I reported this to Support 3 weeks ago. They are still working with development to determine what is causing the error -- AOL now offers free email to everyone. Find out more about what's free from AOL at *AOL.com*http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
Can someone email a screen shot of this? I am trying to reproduce the issue but can not seem to. Thanks, Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Jun 2, 2009 at 8:57 AM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** I decided to take the survey and select Other at every opportunity and I put “I HATE BEING FORCED TO TAKE YOUR SURVEY” Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click “No”. 3. The button appears to do nothing and you’re stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Asset Management workflow questions
Listers ~ Before I start customizing, I need to ask a few questions. 1) I'm trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the location data for those specific assets in the CMDB? From what I can tell there is not, but I'm not sure if it's just a configuration I'm overlooking. Essentially, our staff needs to be able to specify (from within Service Desk or Task Management) which assets need to move with the individual and then have that information update the CMDB. It shouldn't be too hard to customize - I can just have a table linked to the AST:AssetPeople form - but I don't wanna re-invent the wheel if it already exists and it seems inefficient to have our Purchasing group manually update the Location data for each asset assigned to a moving employee... 2) Also, aside from looking at users' people profiles, is there a way to search all CI Types assigned to a particular user from the Asset Management console? Looks like you can only search by single CI Types from what I can tell...? 3) Finally, in terms of auditing: is there OOTB functionality that tracks an assets history as in who was it previously assigned to? It doesn't look like the CMDB Audits link under the Functions navigational menu in the CI asset forms captures this information... Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, Client 7.0.03 Patch 006 Service Desk Asset Management 2.1.00 Patch 002 CMDB Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RKM 7.5 Install
Has anyone out there completed a fresh standalone (not integrated with ARS) installation of RKM 7.5? If so, any gotchas, caveats, issues that you can pass along? Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SRM: Navigational Categorization
Hi I defined my navigational service categories in the request entry point. The service categories are there - I am just not finding how to change the order of how the categories are displayed. I looked in the SRM guide, and I did not find it. Does anyone now how to arrange the order of the services on the Request Entry page? **We found the real ‘Hotel California’ and the ‘Seinfeld’ diner. What will you find? Explore WhereItsAt.com. (http://www.whereitsat.com/#/music/all-spots/355/47.796964/-66.374711/2/Youve-Found-Where-Its-At?ncid=eml cntnew0007) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Asset Management workflow questions
1. Yes you have to modify 2. No this is held on the AST:Assetpeople and would need a customization with a table field to provide the details. 3. By using the Owner field to capture the login and then adding this field to the Audit you could capture this. A customization to populate the Owner field would be needed. -Original Message- From: Muhlethaler, Laurie lmuhletha...@firstrepublic.com To: arslist@ARSLIST.ORG Sent: Tue, 2 Jun 2009 1:50 pm Subject: Asset Management workflow questions ** Listers ~ Before I start customizing, I need to ask a few questions. 1) I’m trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the location data for those specific assets in the CMDB? From what I can tell there is not, but I’m not sure if it’s just a configuration I’m overlooking. Essentially, our staff needs to be able to specify (from within Service Desk or Task Management) which assets need to move with the individual and then have that information update the CMDB. It shouldn’t be too hard to customize – I can just have a table linked to the AST:AssetPeople form – but I don’t wanna re-invent the wheel if it already exists and it seems inefficient to have our Purchasing group manually update the Location data for each asset assigned to a moving employee... C2 2) Also, aside from looking at users’ people profiles, is there a way to search all CI Types assigned to a particular user from the Asset Management console? Looks like you can only search by single CI Types from what I can tell…? 3) Finally, in terms of auditing: is there OOTB functionality that tracks an assets history as in who was it previously assigned to? It doesn’t look like the “CMDB Audits” link under the Functions navigational menu in the CI asset forms captures this information… Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, Client 7.0.03 Patch 006 Service Desk Asset Management 2.1.00 Patch 002 CMDB Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take resp onsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Functional Spec Document Request
Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Problem installing CMDB on Japanese server
I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB). I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the Preparing Setup screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. *Here are the error details:* Error Code: -5009 : 0x80070006 Error Information: Ctor\ObjectWrapper.cpp (389) Kernel\Component.cpp (875) Kernel\CABFile.cpp (263) SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** That’s probably half of the rate for the hotel of any BMC UW that I’ve gone to. I know the economy is suffering some in Las Vegas, but I still think that’s a great rate for a nice hotel like that. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Daniel Bloom *Sent:* Tuesday, June 02, 2009 6:37 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.com http://www.wwrug.com/to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
Pat, I think that BMC's involvement in this is still TBD. You may get your wish! Rick On Tue, Jun 2, 2009 at 11:13 AM, patrick zandi remedy...@gmail.com wrote: ** The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** That’s probably half of the rate for the hotel of any BMC UW that I’ve gone to. I know the economy is suffering some in Las Vegas, but I still think that’s a great rate for a nice hotel like that. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Daniel Bloom *Sent:* Tuesday, June 02, 2009 6:37 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.comhttp://www.wwrug.com/to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Asset Management workflow questions
Laurie, Roger already answered so I won’t repeat what he said. For what it’s worth, these are very common issues and I don’t think any of them have been addressed in 7.5 from what I’ve seen. Fortunately we can relatively easily customize the applications, but out of the box these issues exist. One correction to #2 from Roger’s email is that it is also available on the Incident screen, so if someone is creating an Incident for a user you can easily use the table there. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Tuesday, June 02, 2009 12:51 PM To: arslist@ARSLIST.ORG Subject: Asset Management workflow questions ** Listers ~ Before I start customizing, I need to ask a few questions. 1) I’m trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the location data for those specific assets in the CMDB? From what I can tell there is not, but I’m not sure if it’s just a configuration I’m overlooking. Essentially, our staff needs to be able to specify (from within Service Desk or Task Management) which assets need to move with the individual and then have that information update the CMDB. It shouldn’t be too hard to customize – I can just have a table linked to the AST:AssetPeople form – but I don’t wanna re-invent the wheel if it already exists and it seems inefficient to have our Purchasing group manually update the Location data for each asset assigned to a moving employee... 2) Also, aside from looking at users’ people profiles, is there a way to search all CI Types assigned to a particular user from the Asset Management console? Looks like you can only search by single CI Types from what I can tell…? 3) Finally, in terms of auditing: is there OOTB functionality that tracks an assets history as in who was it previously assigned to? It doesn’t look like the “CMDB Audits” link under the Functions navigational menu in the CI asset forms captures this information… Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, Client 7.0.03 Patch 006 Service Desk Asset Management 2.1.00 Patch 002 CMDB Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [http://logos.firstrepublic.com/FRB.jpg] The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
OT:Experienced Remedy Developer looking for Remote HelpDesk, Admin, Developer position
Listers, Sorry for the intrusion, but I'm looking for a remote Developer, Admin, even HelpDesk position, I don't care which. My wife is a Travelling Nurse and I need a permanent (preferred) position to accomodate her profession. I'm flexible on rate/salary, since as long as I have an income, I will be able to stay married. I could really use something by July 13, 2009. Contact me offline for resume, references, etc. Thank you in advance. -- Best Regards, Steve Casey casey.st...@gmail.com spc_...@yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Asset Management workflow questions
Actually to further #2 on this email, you can see all assets associated to a particular person in CTM:People when you bring up the person record and select the CI tab on the form. There you will see all assets related to that particular person. We had users however that needed some reporting (ad-hoc and query ad-hocs) that wanted to see all the people that use assets in a particular location or based on a particular Product name, etc. The best way we could provide our users that query capability was to clone the AST:AST-OuterJoinASTPeople form and add fields and setup a view of the data for users. This outer join form shows data from BMC.CORE:BMC_BaseElement and AST:AssetPeople. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management workflow questions Laurie, Roger already answered so I won't repeat what he said. For what it's worth, these are very common issues and I don't think any of them have been addressed in 7.5 from what I've seen. Fortunately we can relatively easily customize the applications, but out of the box these issues exist. One correction to #2 from Roger's email is that it is also available on the Incident screen, so if someone is creating an Incident for a user you can easily use the table there. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Tuesday, June 02, 2009 12:51 PM To: arslist@ARSLIST.ORG Subject: Asset Management workflow questions ** Listers ~ Before I start customizing, I need to ask a few questions. 1) I'm trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the location data for those specific assets in the CMDB? From what I can tell there is not, but I'm not sure if it's just a configuration I'm overlooking. Essentially, our staff needs to be able to specify (from within Service Desk or Task Management) which assets need to move with the individual and then have that information update the CMDB. It shouldn't be too hard to customize - I can just have a table linked to the AST:AssetPeople form - but I don't wanna re-invent the wheel if it already exists and it seems inefficient to have our Purchasing group manually update the Location data for each asset assigned to a moving employee... 2) Also, aside from looking at users' people profiles, is there a way to search all CI Types assigned to a particular user from the Asset Management console? Looks like you can only search by single CI Types from what I can tell...? 3) Finally, in terms of auditing: is there OOTB functionality that tracks an assets history as in who was it previously assigned to? It doesn't look like the CMDB Audits link under the Functions navigational menu in the CI asset forms captures this information... Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, Client 7.0.03 Patch 006 Service Desk Asset Management 2.1.00 Patch 002 CMDB Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [http://logos.firstrepublic.com/FRB.jpg] The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. Please consider the environment before printing this e-mail.
Re: Functional Spec Document Request
All of my documents are under confidential nondisclosure. However, there are samples on the intertubes. Here is one that is quite good: http://www.digitalsurvivors.com/profile/digitalsurvivorfds.php --- On Tue, 6/2/09, Jase Brandon jasebran...@gmail.com wrote: From: Jase Brandon jasebran...@gmail.com Subject: Functional Spec Document Request To: arslist@ARSLIST.ORG Date: Tuesday, June 2, 2009, 2:09 PM ** Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
ARSlist community, I am excited to see this conference coming together. Through the years, the annual user conference has been a highlight each year. A chance for the entire community to come together to learn about new things, to share what they have done, to support each other over shared challenges, to provide feedback to the company about the product, and many other things. I hear from customers time and again about how useful the conferences have been and about the amount of information they received in a short time. Often, the most valuable information is from the conversations with others at the conference so it is important that you come and not just try to get the information from slides that are posted later. This year has another interesting twist in that the conference is being organized, hosted, and run by the user community. So, this really is a User Conference in every sense of the word. I hope you consider this event in your schedule. It will be a week well spent. Oh, I am sure that there will be a little time to have some fun as well -- it will be in Las Vegas after all. You can leave this part off when talking to the boss. (but in case the boss does see it, you can note that after the User Conference held at Disneyland in the 1990s and at Disneyworld in early 2000s, the biggest complaint heard was that there was so much going on at the conference that was interesting and useful that they didn't even get a chance to sneak out for a day to go to the park) I have this event booked on my calendar already and will be there for the week. It would be terrific to see all of you there. And, to emphasize that while the expectation is to learn about and improve interaction with the BMC Remedy products, that there is also a fun side to things. And to show that as a User conference, it is possible to change the rules a bit. I would like to announce the opening of the WWRUG 2009 poetry/song contest. Let's have a bit of fun and try out your creative style. We welcome all folks to participate. There is no prize -- hey, I tell my son that not everything he does gets a reward, there are some things he is just expected to do -- but just a chance to get out of our traditional IT box and explore our artistic sides (as atrophied as they may be). To open things up, here is a quick attempt to establish a very easy bar for you to get over with your attempt: Ode to the WWRUGers What's this I hear? I'm told not to fear Its not a scary bug But an exciting WWRUG Starting with someone we all know as Lenny He collects fees for the conference which is worth every penny Our favorite booth bunny, Mr. Daniel Bloom Will have lots of partners, all in one room Presenters are arranged by our pal Phil I'm sure he will find folk to fill out the bill Master of Special Events, his name is Joel Sender Let's just make sure he doesn't send us on a bender These are our leaders, we are the crew This worries me, does it worry you? Seriously now, despite the attitude This ode to the organizers, with our gratitude My apologies to any sensibilities or sense of esthetic value that I have mercilessly crushed with my little ditty. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, June 01, 2009 11:16 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ** WWRUG09. In the beginning, it was an idea: Build it and they will come! A committee was formed, plans were made, and a venue was found. After months of hard work, the committee has committed, the lawyers have lawyer-ed, the webmaster has mastered. The foundation is built. The resources are in place. The website is ready. WWRUG09: A week of professional development, hot-topic tutorials, and the latest vendor solutions all in one fabulous location. This is your opportunity to mingle with the leading professionals in the AR System world and gain from their experiences. WWRUG09: An educational gateway to version 7.5 of AR System, ITSM, CMDB, and more. Professional trainers will conduct formal tutorials every day of the conference. This is the best place to cover so many important topics in such a short time. This is the most efficient use of your training dollars. WWRUG09: A rare chance to learn the pitfalls and project-saving tips only available from those who have already deployed these cutting-edge technologies. This is the best place to study career-relevant user experience case studies. WWRUG09: A conference for everyone. Whether you're an AR System novice or an Admin tool guru, we are all just starting over with the new Developer Studio. Welcome the new paradigm in tutorials, case studies and the spontaneous conversations that can only happen at a user group meeting. WWRUG09: A meeting place with vendors focused on the products you need to accomplish your goals.
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
Patrick, Nothing saying you cannot have a session that asks these questions. There will be some folks from BMC there. I would be willing to be the target of the questions. Some I may be able to answer. Others are ones that I can take back to the approriate folks at BMC. I don't know if railing is is the right approach (or at least is likely not going to get a response or the response desired), but constructive criticism is just fine -- by the way, saying that something was good is OK too! Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Tuesday, June 02, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** That's probably half of the rate for the hotel of any BMC UW that I've gone to. I know the economy is suffering some in Las Vegas, but I still think that's a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.comhttp://www.wwrug.com/ to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.orgmailto:wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SRM: Navigational Categorization
The default behaviour is that they are arranged by alphabetical order on Navigational Tier 1. However, there is a bug and to fix that, you may do the following. 1. In the admin tool open SRM:CategoryReference form 2. Select Form-Form Properties 3. Click on the Sort tab 4. Click on Request ID in the Sorted Fields section and click the Remove button 5. Save the form 6. Restart the User tool and click on Request Entry Console Navigational Categories should be sorted in Alphabetic order. Thanks Mahesh On Tue, Jun 2, 2009 at 1:02 PM, Kathy Morris kathymorris...@aol.com wrote: ** Hi I defined my navigational service categories in the request entry point. The service categories are there - I am just not finding how to change the order of how the categories are displayed. I looked in the SRM guide, and I did not find it. Does anyone now how to arrange the order of the services on the Request Entry page? -- We found the real 'Hotel Californiahttp://www.whereitsat.com/#/music/lyrical-landmarks/258/41.19651/-110.832818/2/The-Eagles-Hotel-California?ncid=emlcntnew0006' and the 'Seinfeldhttp://www.whereitsat.com/#/television/totally-tv/165/47.871213/-66.348481/2/Seinfeld-Diner?ncid=emlcntnew0005' diner. What will you find? Explore *WhereItsAt.com*http://www.whereitsat.com/#/music/all-spots/355/47.796964/-66.374711/2/Youve-Found-Where-Its-At?ncid=emlcntnew0007 . _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Email Errors
Hi All, Once in a while I am getting this error in the AR System Email Error Logs. However I have no idea what the log is telling me. I do know that this a plain text message that came into the UNIX server. Is there a reference that explains the Message Number, Type and MessageNum? Message Type: SEVERE Message Number: 4952 Generated by: AR System Email Daemon Message Text: MessageType: 2 MessageNum: 20108 MessageText: AppendedText: snipped ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
911: Walking a Table
Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. **An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072hmpgID=62bcd=Jun eExcfooterNO62) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Functional Spec Document Request
sorry I posted the wrong link - here's a good general spec doc. There are also many other samples available publically. www.processimpact.com/process_assets/srs_template.doc It can be easily adapted to Remedy applications. What I do in the workflow-specific area is break it down as follows: Form Links Filters Menus Guides For each form that gets modified. --- On Tue, 6/2/09, Jase Brandon jasebran...@gmail.com wrote: From: Jase Brandon jasebran...@gmail.com Subject: Functional Spec Document Request To: arslist@ARSLIST.ORG Date: Tuesday, June 2, 2009, 2:09 PM ** Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
We've been demoted to Other :( Lisa I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell Sent: Tuesday, June 02, 2009 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick -Original Message- From: Mueller, Doug doug_muel...@bmc.com Date: Tue, 2 Jun 2009 14:26:58 To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ARSlist community, I am excited to see this conference coming together. Through the years, the annual user conference has been a highlight each year. A chance for the entire community to come together to learn about new things, to share what they have done, to support each other over shared challenges, to provide feedback to the company about the product, and many other things. I hear from customers time and again about how useful the conferences have been and about the amount of information they received in a short time. Often, the most valuable information is from the conversations with others at the conference so it is important that you come and not just try to get the information from slides that are posted later. This year has another interesting twist in that the conference is being organized, hosted, and run by the user community. So, this really is a User Conference in every sense of the word. I hope you consider this event in your schedule. It will be a week well spent. Oh, I am sure that there will be a little time to have some fun as well -- it will be in Las Vegas after all. You can leave this part off when talking to the boss. (but in case the boss does see it, you can note that after the User Conference held at Disneyland in the 1990s and at Disneyworld in early 2000s, the biggest complaint heard was that there was so much going on at the conference that was interesting and useful that they didn't even get a chance to sneak out for a day to go to the park) I have this event booked on my calendar already and will be there for the week. It would be terrific to see all of you there. And, to emphasize that while the expectation is to learn about and improve interaction with the BMC Remedy products, that there is also a fun side to things. And to show that as a User conference, it is possible to change the rules a bit. I would like to announce the opening of the WWRUG 2009 poetry/song contest. Let's have a bit of fun and try out your creative style. We welcome all folks to participate. There is no prize -- hey, I tell my son that not everything he does gets a reward, there are some things he is just expected to do -- but just a chance to get out of our traditional IT box and explore our artistic sides (as atrophied as they may be). To open things up, here is a quick attempt to establish a very easy bar for you to get over with your attempt: Ode to the WWRUGers What's this I hear? I'm told not to fear Its not a scary bug But an exciting WWRUG Starting with someone we all know as Lenny He collects fees for the conference which is worth every penny Our favorite booth bunny, Mr. Daniel Bloom Will have lots of partners, all in one room Presenters are arranged by our pal Phil I'm sure he will find folk to fill out the bill Master of Special Events, his name is Joel Sender Let's just make sure he doesn't send us on a bender These are our leaders, we are the crew This worries me, does it worry you? Seriously now, despite the attitude This ode to the organizers, with our gratitude My apologies to any sensibilities or sense of esthetic value that I have mercilessly crushed with my little ditty. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, June 01, 2009 11:16 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ** WWRUG09. In the beginning, it was an idea: Build it and they will come! A committee was formed, plans were made, and a venue was found. After months of hard work, the committee has committed, the lawyers have lawyer-ed, the webmaster has mastered. The foundation is built. The resources are in place. The website is ready. WWRUG09: A week of professional development, hot-topic tutorials, and the latest vendor solutions all in one fabulous location. This is your opportunity to mingle with the leading professionals in the AR System world and gain from their experiences. WWRUG09: An educational gateway to version 7.5 of AR System, ITSM, CMDB, and more. Professional trainers will conduct formal tutorials every day of the conference. This is the best place to cover so many important
Re: OT: Supportweb Hilarity
I just tried and it seems to be working fine now using IE 6.. Thanks, Jase On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell i.d.trimn...@open.ac.ukwrote: ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to *http://supportweb.remedy.com/*http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click “No”. 3. The button appears to do nothing and you’re stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian -- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Walking a Table
** Here's what you want to do: 1) Create an Active link that sets the Column from the table field (Purchase Number) into the other field that you want (Field A) via a Set fields action: 2) Create an Active Link Guide 3) Add the Active link from Step 1 into the Active Link guide. 4) Create another Active Link that Calls the guide, and in that Action at the bottom you'll see: Table Loop. Check it and then select the Table that has the column Just below that you'll see a selection for Table Loop Selected Rows Only. That should work. It is technically possible as we are using it all over the place. I think you're problem is that you have the Set Fields in the same active link that calls the guide. It should be two separate Active Links. 1 Active Link to call the guide, the other active link in the guide to set the field. HTH Matt P. ** Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 911: Walking a Table
1. Create active link that calls guide. Choose the table to walk and then check the box that says walk selected rows. 2. Within the guide you will have one active link. It will take the value from the row and perform a set fields action to concatenate it to the field on the form. On Tue, Jun 2, 2009 at 10:36 PM, oracle...@aol.com wrote: ** Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New *Purchase Number* PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into* Field A.* I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets *Field A* with the value of the row selected within the Table New. The problem is that the *Field A *is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about *'!,* and *'$ *characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. -- *An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps!http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=JuneExcfooterNO62 * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
Rick -- you are already on your way to your diddy It would truly not be a RUG without you, Doug keep going ... :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:46 pm, Rick Cook remedyr...@gmail.com wrote: It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick -Original Message- From: Mueller, Doug doug_muel...@bmc.com Date: Tue, 2 Jun 2009 14:26:58 To: arsl...@arslist.org Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ARSlist community, I am excited to see this conference coming together. Through the years, the annual user conference has been a highlight each year. A chance for the entire community to come together to learn about new things, to share what they have done, to support each other over shared challenges, to provide feedback to the company about the product, and many other things. I hear from customers time and again about how useful the conferences have been and about the amount of information they received in a short time. Often, the most valuable information is from the conversations with others at the conference so it is important that you come and not just try to get the information from slides that are posted later. This year has another interesting twist in that the conference is being organized, hosted, and run by the user community. So, this really is a User Conference in every sense of the word. I hope you consider this event in your schedule. It will be a week well spent. Oh, I am sure that there will be a little time to have some fun as well -- it will be in Las Vegas after all. You can leave this part off when talking to the boss. (but in case the boss does see it, you can note that after the User Conference held at Disneyland in the 1990s and at Disneyworld in early 2000s, the biggest complaint heard was that there was so much going on at the conference that was interesting and useful that they didn't even get a chance to sneak out for a day to go to the park) I have this event booked on my calendar already and will be there for the week. It would be terrific to see all of you there. And, to emphasize that while the expectation is to learn about and improve interaction with the BMC Remedy products, that there is also a fun side to things. And to show that as a User conference, it is possible to change the rules a bit. I would like to announce the opening of the WWRUG 2009 poetry/song contest. Let's have a bit of fun and try out your creative style. We welcome all folks to participate. There is no prize -- hey, I tell my son that not everything he does gets a reward, there are some things he is just expected to do -- but just a chance to get out of our traditional IT box and explore our artistic sides (as atrophied as they may be). To open things up, here is a quick attempt to establish a very easy bar for you to get over with your attempt: Ode to the WWRUGers What's this I hear? I'm told not to fear Its not a scary bug But an exciting WWRUG Starting with someone we all know as Lenny He collects fees for the conference which is worth every penny Our favorite booth bunny, Mr. Daniel Bloom Will have lots of partners, all in one room Presenters are arranged by our pal Phil I'm sure he will find folk to fill out the bill Master of Special Events, his name is Joel Sender Let's just make sure he doesn't send us on a bender These are our leaders, we are the crew This worries me, does it worry you? Seriously now, despite the attitude This ode to the organizers, with our gratitude My apologies to any sensibilities or sense of esthetic value that I have mercilessly crushed with my little ditty. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, June 01, 2009 11:16 AM To: arsl...@arslist.org Subject: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ** WWRUG09. In the beginning, it was an idea: Build it and they will come! A committee was formed, plans were made, and a venue was found. After months of hard work, the committee has committed, the lawyers have lawyer-ed, the webmaster has mastered. The foundation is built. The resources are in place. The website is ready. WWRUG09: A week of professional development, hot-topic tutorials, and the latest vendor solutions all in one fabulous location. This is your
Re: OT: Supportweb Hilarity
i had the same issue over a week ago. at one point, the button to move forward disappeared and i was not able to complete the survey. guess they really didnt want my opinion after all. probably a good thing :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:40 pm, Ian Trimnell i.d.trimn...@open.ac.uk wrote: Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web:http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 911: Walking a Table
I think your only problem is you are setting Field A with TableFieldValue when it should be set to Field A + ; + TableFieldValue (You can use anything you want as a delimiter between the values) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: 911: Walking a Table Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
I like to watch the Roast, It is a funny highlight of the evening.. I know the real answer is questions and answers from our lovely hosts --- But this time we will have to come up with something a little more creative ! On Tue, Jun 2, 2009 at 3:29 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Patrick, Nothing saying you cannot have a session that asks these questions. There will be some folks from BMC there. I would be willing to be the target of the questions. Some I may be able to answer. Others are ones that I can take back to the approriate folks at BMC. I don't know if railing is is the right approach (or at least is likely not going to get a response or the response desired), but constructive criticism is just fine -- by the way, saying that something was good is OK too! Doug Mueller ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
But even worse ... no twinkie throwing !! On Tue, Jun 2, 2009 at 1:13 PM, patrick zandi remedy...@gmail.com wrote: ** The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** That’s probably half of the rate for the hotel of any BMC UW that I’ve gone to. I know the economy is suffering some in Las Vegas, but I still think that’s a great rate for a nice hotel like that. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Daniel Bloom *Sent:* Tuesday, June 02, 2009 6:37 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.comhttp://www.wwrug.com/to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Password Management Configuration 7.5
Has anyone had a problem with Password Management Configuration? 1) Enforce Policy and Restrictions box is unchecked 2) New user logs on using Preference Server and is required to change password 3) Checked Enforce Policy and Restrictions box, saved and unchecked 4) New user is still required to change password I know I can go to the User form and override this, but I'm trying to avoid double work. ARS 7.5 patch 1 ITSM 7.5.1 Thanks, Ricki Haines - _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify the originator of the message. This footer also confirms that this e-mail message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Liberty. Scanning of this message and addition of this footer is performed by filtering software in conjunction with virus detection software. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
What makes you think that? I'm sure we will have the opportunity, and after that poem I know who I'm throwing them at :-) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: June 2, 2009 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** But even worse ... no twinkie throwing !! On Tue, Jun 2, 2009 at 1:13 PM, patrick zandi remedy...@gmail.com wrote: ** The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** That's probably half of the rate for the hotel of any BMC UW that I've gone to. I know the economy is suffering some in Las Vegas, but I still think that's a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.com http://www.wwrug.com/ to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
Okay, none of you have yet displayed the good sense I know you have and told me to shut up, so here's my first one. I kind of threw it together, so forgive if it isn't up to our usual standard of high quality (wait...do we have one of those?) To the tune of I Get a Kick out of You, by the immortal Cole Porter (for those under 40, Google him), here goes. I get no kick from coding ITSM is quite an (ahem) But I've got a favorite drug, Yeah, I get a kick out of RUG. Birthdays are now just a bore Since 51, what's really one more? But let me just put in my plug That I get a kick out of RUG. Dan and the gang will be there Twinkies may fly to the light fixtures high If you ask Lenny and Doug They both get a kick out of RUG. We're in Las Vegas this year Great place to be and some fun things you'll see But if you can put down your mug, You'll get a lot out of RUG. So get your boss to send you, Promise him booze, if training budget he'll use, And only free drinks will you chug For you get a kick, (just don't drink yourself sick!) Yes, you'll get a kick out of RUG. Rick On Tue, Jun 2, 2009 at 1:09 PM, Tami Palacky tpala...@gmail.com wrote: Rick -- you are already on your way to your diddy It would truly not be a RUG without you, Doug keep going ... :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:46 pm, Rick Cook remedyr...@gmail.com wrote: It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick -Original Message- From: Mueller, Doug doug_muel...@bmc.com Date: Tue, 2 Jun 2009 14:26:58 To: arsl...@arslist.org Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ARSlist community, I am excited to see this conference coming together. Through the years, the annual user conference has been a highlight each year. A chance for the entire community to come together to learn about new things, to share what they have done, to support each other over shared challenges, to provide feedback to the company about the product, and many other things. I hear from customers time and again about how useful the conferences have been and about the amount of information they received in a short time. Often, the most valuable information is from the conversations with others at the conference so it is important that you come and not just try to get the information from slides that are posted later. This year has another interesting twist in that the conference is being organized, hosted, and run by the user community. So, this really is a User Conference in every sense of the word. I hope you consider this event in your schedule. It will be a week well spent. Oh, I am sure that there will be a little time to have some fun as well -- it will be in Las Vegas after all. You can leave this part off when talking to the boss. (but in case the boss does see it, you can note that after the User Conference held at Disneyland in the 1990s and at Disneyworld in early 2000s, the biggest complaint heard was that there was so much going on at the conference that was interesting and useful that they didn't even get a chance to sneak out for a day to go to the park) I have this event booked on my calendar already and will be there for the week. It would be terrific to see all of you there. And, to emphasize that while the expectation is to learn about and improve interaction with the BMC Remedy products, that there is also a fun side to things. And to show that as a User conference, it is possible to change the rules a bit. I would like to announce the opening of the WWRUG 2009 poetry/song contest. Let's have a bit of fun and try out your creative style. We welcome all folks to participate. There is no prize -- hey, I tell my son that not everything he does gets a reward, there are some things he is just expected to do -- but just a chance to get out of our traditional IT box and explore our artistic sides (as atrophied as they may be). To open things up, here is a quick attempt to establish a very easy bar for you to get over with your attempt: Ode to the WWRUGers What's this I hear? I'm told not to fear Its not a scary bug But an exciting WWRUG Starting with someone we all know as Lenny He collects fees for the conference which is worth every penny Our favorite booth bunny, Mr. Daniel Bloom Will have lots of partners, all in one room Presenters are arranged by our pal Phil I'm
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ADM:We are drifting
Sigh. I suppose I am supposed to point out that we are quickly degenerating into what should be classified as Friday Humour. So, if everybody registers by Friday for the conference, along with the great discounted fee, and having the knowledge you'll be there, we may also decrease some of the less on-topic posts. ... dan p.s. I didn't have to google Cole Porter, oh, I thought that said Cold Porter. Nevermind. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: June 2, 2009 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ** Okay, none of you have yet displayed the good sense I know you have and told me to shut up, so here's my first one. I kind of threw it together, so forgive if it isn't up to our usual standard of high quality (wait...do we have one of those?) To the tune of I Get a Kick out of You, by the immortal Cole Porter (for those under 40, Google him), here goes. I get no kick from coding ITSM is quite an (ahem) But I've got a favorite drug, Yeah, I get a kick out of RUG. Birthdays are now just a bore Since 51, what's really one more? But let me just put in my plug That I get a kick out of RUG. Dan and the gang will be there Twinkies may fly to the light fixtures high If you ask Lenny and Doug They both get a kick out of RUG. We're in Las Vegas this year Great place to be and some fun things you'll see But if you can put down your mug, You'll get a lot out of RUG. So get your boss to send you, Promise him booze, if training budget he'll use, And only free drinks will you chug For you get a kick, (just don't drink yourself sick!) Yes, you'll get a kick out of RUG. Rick On Tue, Jun 2, 2009 at 1:09 PM, Tami Palacky tpala...@gmail.com wrote: Rick -- you are already on your way to your diddy It would truly not be a RUG without you, Doug keep going ... :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:46 pm, Rick Cook remedyr...@gmail.com wrote: It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick -Original Message- From: Mueller, Doug doug_muel...@bmc.com Date: Tue, 2 Jun 2009 14:26:58 To: arsl...@arslist.org Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ARSlist community, I am excited to see this conference coming together. Through the years, the annual user conference has been a highlight each year. A chance for the entire community to come together to learn about new things, to share what they have done, to support each other over shared challenges, to provide feedback to the company about the product, and many other things. I hear from customers time and again about how useful the conferences have been and about the amount of information they received in a short time. Often, the most valuable information is from the conversations with others at the conference so it is important that you come and not just try to get the information from slides that are posted later. This year has another interesting twist in that the conference is being organized, hosted, and run by the user community. So, this really is a User Conference in every sense of the word. I hope you consider this event in your schedule. It will be a week well spent. Oh, I am sure that there will be a little time to have some fun as well -- it will be in Las Vegas after all. You can leave this part off when talking to the boss. (but in case the boss does see it, you can note that after the User Conference held at Disneyland in the 1990s and at Disneyworld in early 2000s, the biggest complaint heard was that there was so much going on at the conference that was interesting and useful that they didn't even get a chance to sneak out for a day to go to the park) I have this event booked on my calendar already and will be there for the week. It would be terrific to see all of you there. And, to emphasize that while the expectation is to learn about and improve interaction with the BMC Remedy products, that there is also a fun side to things. And to show that as a User conference, it is possible to change the rules a bit. I would like to announce the opening of the WWRUG 2009 poetry/song contest. Let's have a bit of fun and try out your creative style. We welcome all folks to participate. There is no prize -- hey, I tell my son that not everything he does gets a reward, there are some things he is just expected to do -- but just a chance to get
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
... but don't forget to add the 9% hotel room tax and $7 / night resort fee making it ~$95 / night. You Americans probably take these add-ons for granted but we in the UK often forget to include them as pricing here is all inclusive!! Peter Well, to be fair, San Francisco hotels are normally a good bit more expensive than Las Vegas ones, especially during the week. Still, its a nice hotel, at a good rate. And I hear that their poker room is the best in town! Rick -Original Message- From: Pierson, Shawn shawn.pier...@sug.com Date: Tue, 2 Jun 2009 08:07:59 To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas That's probably half of the rate for the hotel of any BMC UW that I've gone to. I know the economy is suffering some in Las Vegas, but I still think that's a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas ** WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.comhttp://www.WWRUG.com to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org . Daniel Daniel Bloom, Conference Chair _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem installing CMDB on Japanese server
Rick, Are you installing from a disc? Did you try copying to the HD and running from there? I only mention this as I've seen similar errors when installing from disc, not just Remedy but other apps as well. Don't know if it'll fix it, but hey, might be worth a shot. hth On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook remedyr...@gmail.com wrote: ** I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB). I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the Preparing Setup screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. *Here are the error details:* Error Code: -5009 : 0x80070006 Error Information: Ctor\ObjectWrapper.cpp (389) Kernel\Component.cpp (875) Kernel\CABFile.cpp (263) SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
Just a note to everyone; this issue should now be resolved. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Jun 2, 2009 at 3:12 PM, Tami Palacky tpala...@gmail.com wrote: i had the same issue over a week ago. at one point, the button to move forward disappeared and i was not able to complete the survey. guess they really didnt want my opinion after all. probably a good thing :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:40 pm, Ian Trimnell i.d.trimn...@open.ac.uk wrote: Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web:http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem installing CMDB on Japanese server
No, I am installing with downloads from BMC Support. Usually the patch site. Rick On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey casey.st...@gmail.com wrote: ** Rick, Are you installing from a disc? Did you try copying to the HD and running from there? I only mention this as I've seen similar errors when installing from disc, not just Remedy but other apps as well. Don't know if it'll fix it, but hey, might be worth a shot. hth On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook remedyr...@gmail.com wrote: ** I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB). I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the Preparing Setup screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. *Here are the error details:* Error Code: -5009 : 0x80070006 Error Information: Ctor\ObjectWrapper.cpp (389) Kernel\Component.cpp (875) Kernel\CABFile.cpp (263) SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem installing CMDB on Japanese server
Is there any reason you cannot install the Japanese version itself right on the Japanese server without doing the English first? I know that when I was doing bug fixes for 7.5, everything was very touchy. I was working on some graphical items, and if I changed Japanese views and was not on a Japanese server, it corrupted the database. It shouldn't do that on version 6 I wouldn't think. Is there any firewalling s/w on the system, like McAfee? On Tue, Jun 2, 2009 at 5:09 PM, Rick Cook remedyr...@gmail.com wrote: ** No, I am installing with downloads from BMC Support. Usually the patch site. Rick On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey casey.st...@gmail.comwrote: ** Rick, Are you installing from a disc? Did you try copying to the HD and running from there? I only mention this as I've seen similar errors when installing from disc, not just Remedy but other apps as well. Don't know if it'll fix it, but hey, might be worth a shot. hth On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook remedyr...@gmail.com wrote: ** I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB). I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the Preparing Setup screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. *Here are the error details:* Error Code: -5009 : 0x80070006 Error Information: Ctor\ObjectWrapper.cpp (389) Kernel\Component.cpp (875) Kernel\CABFile.cpp (263) SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 911: Walking a Table
Interesting - I created two Active Links as suggested, and had the 2nd AL call the guide. Now Field A is being set with the second number only (PO4523 us being set in the fields) - when I really need both values from the Purchase Number column to be set into the field. Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. Before, the first value was being pushed into Field A. Now the code is pushing the second value only into Field A. I feel like I am so close - something is missing... I have 2 set fields actions: Name Value ztmpConsol1 $Col1$ ztmpConsol5 $ztmpConsol1$ + ;) + $Col1$ I am trying to get the system to know two items are selected, and to push both values into field A. In a message dated 6/2/2009 3:16:38 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: ** I think your only problem is you are setting Field A with TableFieldValue when it should be set to Field A + “;” + TableFieldValue (You can use anything you want as a delimiter between the values) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: 911: Walking a Table Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ **An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072hmpgID=62bcd=Jun eExcfooterNO62) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem installing CMDB on Japanese server
Good idea, Steve, but the metadata in pre-v7 versions will only install in English. From the 6.3 Release notes: ...*To use AR System with the Unicode Database Option to support multiple languages using a shared database, you must install an English version of AR System server before you install multi-language AR System servers. The reason you must install the English version first is because of the system forms that are auto-generated by the AR System server the first time it starts. Fields on these forms must be in a character set that can be understand by all languages. If the system forms are not loaded into the AR System server, the server does not work properly. 7-bit ASCII, the English version, is included in all languages. As a result, users must install the English server first...* So the procedure is to install in English first, then go back and add the Japanese language pack. I've tried it both ways anyway. The server is pretty bare - no A/V or firewall. The only thing that might be an issue is the .NET 3.0 framework, but that seems like it would only potentially conflict with the Mid-Tier, and I'm not using that. Rick On Tue, Jun 2, 2009 at 2:27 PM, Steven Casey casey.st...@gmail.com wrote: ** Is there any reason you cannot install the Japanese version itself right on the Japanese server without doing the English first? I know that when I was doing bug fixes for 7.5, everything was very touchy. I was working on some graphical items, and if I changed Japanese views and was not on a Japanese server, it corrupted the database. It shouldn't do that on version 6 I wouldn't think. Is there any firewalling s/w on the system, like McAfee? On Tue, Jun 2, 2009 at 5:09 PM, Rick Cook remedyr...@gmail.com wrote: ** No, I am installing with downloads from BMC Support. Usually the patch site. Rick On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey casey.st...@gmail.comwrote: ** Rick, Are you installing from a disc? Did you try copying to the HD and running from there? I only mention this as I've seen similar errors when installing from disc, not just Remedy but other apps as well. Don't know if it'll fix it, but hey, might be worth a shot. hth On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook remedyr...@gmail.com wrote: ** I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB). I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the Preparing Setup screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. *Here are the error details:* Error Code: -5009 : 0x80070006 Error Information: Ctor\ObjectWrapper.cpp (389) Kernel\Component.cpp (875) Kernel\CABFile.cpp (263) SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Best Regards, Steve Casey 610 Lake Cypress Circle Oldsmar, FL 34677 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Manually Deploy Midtier 6.3 using Tomcat Manager
Can anyone point me to the Context path and XML to manually deploy midtier 6.3 in Tomcat??? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu http://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.jpg
Re: 911: Walking a Table
Change it to 1 set fields action: Name Value ztmpConsol5$ztmpConsol5$ + ;) + $Col1$ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: 911: Walking a Table ** Interesting - I created two Active Links as suggested, and had the 2nd AL call the guide. Now Field A is being set with the second number only (PO4523 us being set in the fields) - when I really need both values from the Purchase Number column to be set into the field. Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. Before, the first value was being pushed into Field A. Now the code is pushing the second value only into Field A. I feel like I am so close - something is missing... I have 2 set fields actions: Name Value ztmpConsol1$Col1$ ztmpConsol5$ztmpConsol1$ + ;) + $Col1$ I am trying to get the system to know two items are selected, and to push both values into field A. In a message dated 6/2/2009 3:16:38 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: ** I think your only problem is you are setting Field A with TableFieldValue when it should be set to Field A + “;” + TableFieldValue (You can use anything you want as a delimiter between the values) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: 911: Walking a Table Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072%26hmpgID=62%26bcd=JuneExcfooterNO62 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: 911: Walking a Table
Bingo! It worked. The first table entry is in Field A twice, and the 2nd table entry is only in Field A once. But at least now there are two entries pushing to Field A. I know I am not all the way there yet - I have to resolve this redundancy issue, but your help is much appreciated. In a message dated 6/2/2009 4:43:26 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: Change it to 1 set fields action: Name Value ztmpConsol5 $ztmpConsol5$ + ;) + $Col1$ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: 911: Walking a Table ** Interesting - I created two Active Links as suggested, and had the 2nd AL call the guide. Now Field A is being set with the second number only (PO4523 us being set in the fields) - when I really need both values from the Purchase Number column to be set into the field. Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. Before, the first value was being pushed into Field A. Now the code is pushing the second value only into Field A. I feel like I am so close - something is missing... I have 2 set fields actions: Name Value ztmpConsol1 $Col1$ ztmpConsol5 $ztmpConsol1$ + ;) + $Col1$ I am trying to get the system to know two items are selected, and to push both values into field A. In a message dated 6/2/2009 3:16:38 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: ** I think your only problem is you are setting Field A with TableFieldValue when it should be set to Field A + “;” + TableFieldValue (You can use anything you want as a delimiter between the values) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: 911: Walking a Table Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ An Excellent Credit Score is 750. _See Yours in Just 2 Easy Steps!_ (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?redir=http://ww w.freecreditreport.com/pm/default.aspx?sc=668072hmpgID=62bcd=JuneExcfooter NO62) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ **An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=668072hmpgID=62bcd=Jun eExcfooterNO62) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
.but when in Rome, do like the Romanians do, I always say. What's that Rick? . get on a bus back to Bucharest?? ;) David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ADM:We are drifting
Celebrate good times ... come 'on . Celebrate good times !! Enjoy and revel in the fact that people are excited about it. May this week is Friday everyday! Susan On Tue, Jun 2, 2009 at 3:51 PM, Daniel Bloom danielbl...@rogers.com wrote: ** Sigh. I suppose I am supposed to point out that we are quickly degenerating into what should be classified as Friday Humour. So, if everybody registers by Friday for the conference, along with the great discounted fee, and having the knowledge you'll be there, we may also decrease some of the less on-topic posts. ... dan p.s. I didn't have to google Cole Porter, oh, I thought that said Cold Porter. Nevermind. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rick Cook *Sent:* June 2, 2009 4:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ** Okay, none of you have yet displayed the good sense I know you have and told me to shut up, so here's my first one. I kind of threw it together, so forgive if it isn't up to our usual standard of high quality (wait...do we have one of those?) To the tune of I Get a Kick out of You, by the immortal Cole Porter (for those under 40, Google him), here goes. I get no kick from coding ITSM is quite an (ahem) But I've got a favorite drug, Yeah, I get a kick out of RUG. Birthdays are now just a bore Since 51, what's really one more? But let me just put in my plug That I get a kick out of RUG. Dan and the gang will be there Twinkies may fly to the light fixtures high If you ask Lenny and Doug They both get a kick out of RUG. We're in Las Vegas this year Great place to be and some fun things you'll see But if you can put down your mug, You'll get a lot out of RUG. So get your boss to send you, Promise him booze, if training budget he'll use, And only free drinks will you chug For you get a kick, (just don't drink yourself sick!) Yes, you'll get a kick out of RUG. Rick On Tue, Jun 2, 2009 at 1:09 PM, Tami Palacky tpala...@gmail.com wrote: Rick -- you are already on your way to your diddy It would truly not be a RUG without you, Doug keep going ... :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:46 pm, Rick Cook remedyr...@gmail.com wrote: It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick -Original Message- From: Mueller, Doug doug_muel...@bmc.com Date: Tue, 2 Jun 2009 14:26:58 To: arsl...@arslist.org Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! ARSlist community, I am excited to see this conference coming together. Through the years, the annual user conference has been a highlight each year. A chance for the entire community to come together to learn about new things, to share what they have done, to support each other over shared challenges, to provide feedback to the company about the product, and many other things. I hear from customers time and again about how useful the conferences have been and about the amount of information they received in a short time. Often, the most valuable information is from the conversations with others at the conference so it is important that you come and not just try to get the information from slides that are posted later. This year has another interesting twist in that the conference is being organized, hosted, and run by the user community. So, this really is a User Conference in every sense of the word. I hope you consider this event in your schedule. It will be a week well spent. Oh, I am sure that there will be a little time to have some fun as well -- it will be in Las Vegas after all. You can leave this part off when talking to the boss. (but in case the boss does see it, you can note that after the User Conference held at Disneyland in the 1990s and at Disneyworld in early 2000s, the biggest complaint heard was that there was so much going on at the conference that was interesting and useful that they didn't even get a chance to sneak out for a day to go to the park) I have this event booked on my calendar already and will be there for the week. It would be terrific to see all of you there. And, to emphasize that while the expectation is to learn about and improve interaction with the BMC Remedy products, that there is also a fun side to things. And to show that as a User conference, it
Re: 911: Walking a Table
Try setting that field to $NULL$ before calling the guide. That way any existing data in that field would be removed. Then the values from the selected rows should be the only pieces of data you see there. James On Jun 2, 6:02 pm, oracle...@aol.com wrote: Bingo! It worked. The first table entry is in Field A twice, and the 2nd table entry is only in Field A once. But at least now there are two entries pushing to Field A. I know I am not all the way there yet - I have to resolve this redundancy issue, but your help is much appreciated. In a message dated 6/2/2009 4:43:26 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: Change it to 1 set fields action: Name Value ztmpConsol5 $ztmpConsol5$ + ;) + $Col1$ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 4:28 PM To: arsl...@arslist.org Subject: Re: 911: Walking a Table ** Interesting - I created two Active Links as suggested, and had the 2nd AL call the guide. Now Field A is being set with the second number only (PO4523 us being set in the fields) - when I really need both values from the Purchase Number column to be set into the field. Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. Before, the first value was being pushed into Field A. Now the code is pushing the second value only into Field A. I feel like I am so close - something is missing... I have 2 set fields actions: Name Value ztmpConsol1 $Col1$ ztmpConsol5 $ztmpConsol1$ + ;) + $Col1$ I am trying to get the system to know two items are selected, and to push both values into field A. In a message dated 6/2/2009 3:16:38 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: ** I think your only problem is you are setting Field A with TableFieldValue when it should be set to Field A + “;” + TableFieldValue (You can use anything you want as a delimiter between the values) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 2:37 PM To: arsl...@arslist.org Subject: 911: Walking a Table Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ An Excellent Credit Score is 750. _See Yours in Just 2 Easy Steps!_ (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?red... w.freecreditreport.com/pm/default.aspx?sc=668072hmpgID=62bcd=JuneExcfooter NO62) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ **An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?red... eExcfooterNO62)
Re: Manually Deploy Midtier 6.3 using Tomcat Manager
Download the midtier arsys.war file and place it in webapps folder under tomcat install directory. And restart the tomcat. It should take care of expanding the war file. On Jun 2, 2:39 pm, Suwanski, Ron rsuwan...@devry.com wrote: Can anyone point me to the Context path and XML to manually deploy midtier 6.3 in Tomcat??? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.jpg 4KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
