Re: Assigned Group Calendar it's not taking in consideration when creating a Change Request?
I forgot to say this tests are made on ITSM 7.0.3 in DB Oracle 10 On Tue, Jun 9, 2009 at 7:07 PM, Ana Leal abcl...@gmail.com wrote: Hi list. I'm making some tests concerning the Assigned Group on Change Requests. The last test I took is concerning the Earliest Start Date field. According to the workflow, I assume that this field must take the next earliest day/hour related to the Group assigned Calendar, since the qualification of the AL is an Application-Bus-Time-Add between this field and the Lead Time field. The strange thing is that if the $SERVERTIMESTAMP$ is on the interval we defined to the group's calendar, the field is filled with the actual day/hour. But if I change the Group's Calendar to an hour outside the $SERVERTIMESTAMP$ the AL adds 3 hours (the 3 is the Offset unit hour from the PROCESS Command) to that field, instead of checking how many hours should be calculated according to the Group's Calendar. Anyone has seen this before? Is there any Defect created by BMC? Thanks in advance Ana Leal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
how to import into currency fields?
Hi, We are trying to update asset records and one of the fields we need to import value into is a currency field. We are using Remedy import tool and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We are always getting error that the imported value is not a correct value for the field.. We are using Remedy 6.3. Any ideas on how we could import values? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User tool and Service Request Management 2.1 expand box issue
++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, We have the same issue here. I never had time to report or investigate it, but suspect it is caused by the way fields are overlaid on the form. You may need to open the form and just bring the question 7 character field to the front. Regards Jiri Pospisil IT Department - Service Support LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: 09 June 2009 20:34 To: arslist@ARSLIST.ORG Subject: User tool and Service Request Management 2.1 expand box issue I can't find any info on this on developer network, bmc knowledge base or here. Has anyone encountered the issue in 7.1 patch 6 (or any patches) where the expand box doesn't work for some fields in Request Entry service reqeusts? It works in the web client but not the user tool. For example, Question #7 would be a multiline answer but clicking on the expand box won't bring up the text box. But in the web client it does. It happens on Question #3, #7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
thanks Joe for the additional info. --- En date de : Mar 9.6.09, Joe DeSouza joe_rem...@yahoo.com a écrit : De: Joe DeSouza joe_rem...@yahoo.com Objet: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 18h27 ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 10:31:22 AM Subject: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : Mar 9.6.09, Conny Martin conny.mar...@t-systems.com a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORG Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
Hi 권민석, (long live cut paste) After you save a workflow object, the server will re-cache its objects causing disruption to any connected users. Depending on the amount of memory and the amount of forms and workflow on your server, this can be for a significant amount of time. This is just one of the reasons you should never develop on a server that is actually used for production purposes... ;-) If you have a testing/dev environment, switch it to Development Cache Mode (look for it in the *Configuring* guide). This way, any connected users will have a better experience. There is a downside to this as well, it will affect overall performance of the server; you should NOT set a production system to Development Cache Mode. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 03:31, 권민석 mskwo...@gmail.com wrote: ** Hi Everybody! This issue happens to us in the same. But in our case, When we save a workflow object , Server is hanged So any user cannot connect to the server. Our AR server/Admin tool Version is 7.1 patch 007 and CMDB is 2.1 Patch 005 Is anyone having this case ? Is it happened after CMDB install? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Wednesday, June 10, 2009 1:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe -- *From:* Frex Popo frexp...@yahoo.fr *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, June 9, 2009 10:31:22 AM *Subject:* Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : *Mar 9.6.09, Conny Martin conny.mar...@t-systems.com* a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGhttp://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORGhttp://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
Hi Michiel Beijen Thanks for your help. This Server is on production. And Development Cache Mode is on. We are importing workflow objects Because of this hang problem. But Hang problem happens in that time too. I don’t know what is the solution. How is it in your case? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, June 10, 2009 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Hi 권민석, (long live cut paste) After you save a workflow object, the server will re-cache its objects causing disruption to any connected users. Depending on the amount of memory and the amount of forms and workflow on your server, this can be for a significant amount of time. This is just one of the reasons you should never develop on a server that is actually used for production purposes... ;-) If you have a testing/dev environment, switch it to Development Cache Mode (look for it in the Configuring guide). This way, any connected users will have a better experience. There is a downside to this as well, it will affect overall performance of the server; you should NOT set a production system to Development Cache Mode. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 03:31, 권민석 mskwo...@gmail.com wrote: ** Hi Everybody! This issue happens to us in the same. But in our case, When we save a workflow object , Server is hanged So any user cannot connect to the server. Our AR server/Admin tool Version is 7.1 patch 007 and CMDB is 2.1 Patch 005 Is anyone having this case ? Is it happened after CMDB install? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, June 10, 2009 1:28 AM To: arslist@ARSLIST.ORG Subject: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe _ From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 10:31:22 AM Subject: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : Mar 9.6.09, Conny Martin conny.mar...@t-systems.com a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG http://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org ] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORG http://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
I see - are you really sure that Development Cache Mode is on? You'd have to restart the server after setting the checkbox in order for the setting to take effect. But as I mentioned, you will be experiencing other kinds of performance issues - maybe the one you mentioned - if you are running Development Cache Mode on a production system. If you'd want to take my advice, to prevent performance issues, please do not use this on a production environment. In my experience, Development Cache Mode is a GREAT thing for test or development servers with only a couple of users; but will be able to bring your system to a grinding halt when large amounts of users are connected. Also, I would strongly advice not import workflow objects on a live server during business hours. Please use a downtime slot in your SLA for this and make sure no users are connected to your server (for instance setting Admin-Only mode and disconnecting all connected users). And, of course, make sure to communicate your scheduled downtime to your users... Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 11:31, 권민석 mskwo...@gmail.com wrote: ** Hi Michiel Beijen Thanks for your help. This Server is on production. And Development Cache Mode is on. We are importing workflow objects Because of this hang problem. But Hang problem happens in that time too. I don’t know what is the solution. How is it in your case? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Michiel Beijen *Sent:* Wednesday, June 10, 2009 6:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Hi 권민석, (long live cut paste) After you save a workflow object, the server will re-cache its objects causing disruption to any connected users. Depending on the amount of memory and the amount of forms and workflow on your server, this can be for a significant amount of time. This is just one of the reasons you should never develop on a server that is actually used for production purposes... ;-) If you have a testing/dev environment, switch it to Development Cache Mode (look for it in the *Configuring* guide). This way, any connected users will have a better experience. There is a downside to this as well, it will affect overall performance of the server; you should NOT set a production system to Development Cache Mode. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 03:31, 권민석 mskwo...@gmail.com wrote: ** Hi Everybody! This issue happens to us in the same. But in our case, When we save a workflow object , Server is hanged So any user cannot connect to the server. Our AR server/Admin tool Version is 7.1 patch 007 and CMDB is 2.1 Patch 005 Is anyone having this case ? Is it happened after CMDB install? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Wednesday, June 10, 2009 1:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe -- *From:* Frex Popo frexp...@yahoo.fr *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, June 9, 2009 10:31:22 AM *Subject:* Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : *Mar 9.6.09, Conny Martin conny.mar...@t-systems.com* a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGhttp://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An:
Robert02 Kern is out of the office.
I will be out of the office starting 10.06.2009 and will not return until 15.06.2009. I will work on your email after my return. In urgent cases, please contact the Service Desk. HP Service Manager, Asia Support, Reporting, Training: Christoph Sommerlik Nafta Concerns: Janette Galvan-Diaz Service Desk: August Janker Service Center 4.5: Martin Hammermann HP Service Manager Rollout Plan: Claus Witzgall Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Server IP address change
Hey folks, This up coming weekend our entire environment will have new IP addresses applied. What concerns should I have with this initiative? The host names and all the aliases will remain the same. ARS 6.0.1 on HP-UX ARS 6.3 on Linux Midtier 6.01 on AIX Oracle 9.2.x and 10.2.x Other than maybe needing to remove the .multilicense file if problems arise, any other gotchas I should be looking out for? Many thanks for the help, Scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
Hi all, Thanks for the replies on this and i've managed to set up a simple form on 2 different Remedy servers that i , PUSH the data out and receive the ticket number back onto the originating form. So, the first thing i see is a very slight delay in the update or error message coming back so as this is a 'real-time' web service, has anyone any thoughts as to what issues may be on the horizon as the filter obviously waits for the reply to come back through the output mapping ? I suppose this can be best described as a synchronous solution instead of an async-solution, where the outbound transaction is sent, and then the response is processed when and if it comes back. Does anyone have any thoughts on my sync/async comments and whether async is actually possible or worth considering. thanks again all, Sean From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Sent: Friday, 5 June, 2009 17:27:14 Subject: Re: How do you PUSH to a Web Service ??? ** Sean, I know it isn't intuitive, but you still use the Set Field to do the push. There are 'Input Mappings' and 'Output Mappings' on Set Field using Web Services. When I do my push I use 'Input Mappings' to specify what I'm pushing and receive my acknowledgement success/failure/error response through 'Output Mappings' fields. HTH Dennis Ruble Rockwell Collins Sean Harrodine sean_rem...@yahoo.co.uk Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/05/2009 11:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject How do you PUSH to a Web Service ??? ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
Hi, As you say, this is a synchronous solution, so the filter does wait for the response. Regards, Jarl 2009/6/10 Sean Harrodine sean_rem...@yahoo.co.uk: ** Hi all, Thanks for the replies on this and i've managed to set up a simple form on 2 different Remedy servers that i , PUSH the data out and receive the ticket number back onto the originating form. So, the first thing i see is a very slight delay in the update or error message coming back so as this is a 'real-time' web service, has anyone any thoughts as to what issues may be on the horizon as the filter obviously waits for the reply to come back through the output mapping ? I suppose this can be best described as a synchronous solution instead of an async-solution, where the outbound transaction is sent, and then the response is processed when and if it comes back. Does anyone have any thoughts on my sync/async comments and whether async is actually possible or worth considering. thanks again all, Sean From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Sent: Friday, 5 June, 2009 17:27:14 Subject: Re: How do you PUSH to a Web Service ??? ** Sean, I know it isn't intuitive, but you still use the Set Field to do the push. There are 'Input Mappings' and 'Output Mappings' on Set Field using Web Services. When I do my push I use 'Input Mappings' to specify what I'm pushing and receive my acknowledgement success/failure/error response through 'Output Mappings' fields. HTH Dennis Ruble Rockwell Collins Sean Harrodine sean_rem...@yahoo.co.uk Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/05/2009 11:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject How do you PUSH to a Web Service ??? ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT:Web Services
ARS 7.1 patch4 Oracle 10g Solaris I am not sure this is an OT subject or not. We have a form in Remedy that has a selection filed with the following custom enumeration values: * 0 * 1 * 2 * 4 * 8 * 16 * 32 * 64 * 128 We have created a web service for consumption on this form. The system that is consuming this web service is a .NET system. The developers of that system stage that when they view the values of this selection filed in their tools through the web service they see the linear 1-9 values for enumeration rather than the values we have set. Is there something we need to do so they can see the custom values? Any assistance is appreciated. Regards, Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server IP address change
Reconfigure the load balancer and the ar.conf file of all the servers behind this load balancer would be the first thing that would come to my mind if a server is behind a load balancer and its IP is being changed.. Joe From: Brickell, Scott scott.brick...@pgnmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 10, 2009 8:15:41 AM Subject: Server IP address change ** Hey folks, This up coming weekend our entire environment will have new IP addresses applied. What concerns should I have with this initiative? The host names and all the aliases will remain the same. ARS 6.0.1 on HP-UX ARS 6.3 on Linux Midtier 6.01 on AIX Oracle 9.2.x and 10.2.x Other than maybe needing to remove the .multilicense file if problems arise, any other gotchas I should be looking out for? Many thanks for the help, Scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
If you are using the imbedded Archiving solution for AR System and you are doing an Archive Type of 'Copy to Archive', then creating a join does not make since because the data would still be in the original data form, so no need to a join. However, it you are doing a 'Copy to Archive and Delete form Source' then building a join is a good idea, however, doing a Join and choosing Request ID as the join criteria would not work. The problem is when the data moves to the Archive form the Request ID form the original data form is copied into a field called Original Request ID and the Request ID on the Archive form would never match the Request ID on the Original data form, as it gets a new Request ID when the record is moved to the Archive. Second, for a join on fields to work there has to be matching data in those fields on both forms. What we did was to include a field called Form Name that held the name of the original data form in it and then we did the join criteria on that field. However, you really need to be careful on doing reports off of this join form. I will give you duplicates. For example on one of the Data form to Archive form joins we have the following counts: A_Test_Data:4,450,400 A_Test_Archive: 34 A_Test_JN: 151,313,600 If you do the math the 151,313,600 equals 4,450,400 x 34. So you really need to make sure when you are doing reports to use a lot of qualifications to eliminate getting duplicate records returned. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, June 09, 2009 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? I don't think it matters. You can choose any field. I have not tested it, but it should work and should be easy for you to test. I would choose RequestID as the join criteria and an inner join. On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arsl...@arslist.org 06/09/2009 03:39 PM Please respond to arsl...@arslist.org To arsl...@arslist.org cc Subject Re: Archiving and reporting/searching? How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissamelissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
Tim, I will give you an account of what I have been through. We did the same thing as you going from 7.0 to 7.1 and we have 6 different environments that I did this on. It really depends on how you did your customizations because when a AL comes in from the patch it will overwrite what is OOB. So for example if you took an AL that was OOB and renamed it as your own and then made your changes and disabled the OOB one then all the patch would do is come through and re-enable the OOB one. So you would just have to disable the OOB one as well. Now if you just changed the OOB AL and did not rename it then the patch is going to blow out your changes. As for the forms, I was told by BMC and we experienced the same thing that if you add a custom field to a OOB form and do not use their range then you should be fine. We had the same experience in that all the fields we added where there and did not get deleted, however sometimes the patch does take them out of the view so change that before you start freaking out. So basically what we did after the patches is went through and did extensive testing on what the patch changed and then when we went to production we had a def file of all the stuff we needed to change back. Import the patch and then import the changes and we were good to go. It was actually easy doing in production but that was because we did a lot of testing. I did notice the most annoying thing was that the patch change permissions we added to OOB forms. Like the user form. We made it public read and every time we run a patch it seems like it removes that permission, but again those are the things we found out during testing. All in all I do not think it was too bad but again that depends on your development standards and how you change OOB forms and workflow. Let me know if I can be of anymore help. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Tuesday, June 09, 2009 4:36 PM To: arslist@ARSLIST.ORG Subject: Looking for best way to upgrade from 7.0.1 to 7.1.0 Importance: High ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
Thanks for the info Chris. I would assume we would do the archive to delete from original. What is the value of archiving, but not deleting? (maybe I'm missing something). Wouldn't it still search all the data in the original form if it weren't deleted? Pruitt, Christopher J christopher.pru...@eds.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/10/2009 09:32 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving and reporting/searching? If you are using the imbedded Archiving solution for AR System and you are doing an Archive Type of 'Copy to Archive', then creating a join does not make since because the data would still be in the original data form, so no need to a join. However, it you are doing a 'Copy to Archive and Delete form Source' then building a join is a good idea, however, doing a Join and choosing Request ID as the join criteria would not work. The problem is when the data moves to the Archive form the Request ID form the original data form is copied into a field called Original Request ID and the Request ID on the Archive form would never match the Request ID on the Original data form, as it gets a new Request ID when the record is moved to the Archive. Second, for a join on fields to work there has to be matching data in those fields on both forms. What we did was to include a field called Form Name that held the name of the original data form in it and then we did the join criteria on that field. However, you really need to be careful on doing reports off of this join form. I will give you duplicates. For example on one of the Data form to Archive form joins we have the following counts: A_Test_Data: 4,450,400 A_Test_Archive: 34 A_Test_JN: 151,313,600 If you do the math the 151,313,600 equals 4,450,400 x 34. So you really need to make sure when you are doing reports to use a lot of qualifications to eliminate getting duplicate records returned. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, June 09, 2009 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? I don't think it matters. You can choose any field. I have not tested it, but it should work and should be easy for you to test. I would choose RequestID as the join criteria and an inner join. On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arsl...@arslist.org 06/09/2009 03:39 PM Please respond to arsl...@arslist.org To arsl...@arslist.org cc Subject Re: Archiving and reporting/searching? How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissamelissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: Web Services
What do you see when you look at the WSDL? A Selection list in Remedy should show up as a String in the XML with a list of possible enumeration values. Are your custom values in both the Selection and Alias in the Admin tool? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, June 10, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: OT:Web Services ARS 7.1 patch4 Oracle 10g Solaris I am not sure this is an OT subject or not. We have a form in Remedy that has a selection filed with the following custom enumeration values: * 0 * 1 * 2 * 4 * 8 * 16 * 32 * 64 * 128 We have created a web service for consumption on this form. The system that is consuming this web service is a .NET system. The developers of that system stage that when they view the values of this selection filed in their tools through the web service they see the linear 1-9 values for enumeration rather than the values we have set. Is there something we need to do so they can see the custom values? Any assistance is appreciated. Regards, Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
Sean, There is a 202 HTTP Result Code available for use in those situations where an immediate reply may not be available/practical. 202 means the data was received, but the result will be coming in a later message. The problem with using this type of interface is keeping track of everything to tie up all the loose ends, how to keep transactions in the proper order, when to do retransmits, etc. But, in some situations its better than having your threads tied up waiting for a response. I have this type of connection set up with a business partner. Be aware of Remedy bugs on AR System versions 7.0.1 patch 004 and beyond where axis handling of this result code changed. The bug is supposedly fixed in 7.5 patch 1 AR System and there is a workaround available for 7.0.1 AR System(use the axis.jar file from 7.0.1 patch 003 or before - I use 6.3 axis.jar). I am unsure if there is a workaround available for 7.1 AR System. HTH, Dennis Sean Harrodine sean_rem...@yahoo.co.uk Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/10/2009 08:04 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How do you PUSH to a Web Service ??? ** Hi all, Thanks for the replies on this and i've managed to set up a simple form on 2 different Remedy servers that i , PUSH the data out and receive the ticket number back onto the originating form. So, the first thing i see is a very slight delay in the update or error message coming back so as this is a 'real-time' web service, has anyone any thoughts as to what issues may be on the horizon as the filter obviously waits for the reply to come back through the output mapping ? I suppose this can be best described as a synchronous solution instead of an async-solution, where the outbound transaction is sent, and then the response is processed when and if it comes back. Does anyone have any thoughts on my sync/async comments and whether async is actually possible or worth considering. thanks again all, Sean From: Dennis Ruble ddru...@rockwellcollins.com To: arslist@ARSLIST.ORG Sent: Friday, 5 June, 2009 17:27:14 Subject: Re: How do you PUSH to a Web Service ??? ** Sean, I know it isn't intuitive, but you still use the Set Field to do the push. There are 'Input Mappings' and 'Output Mappings' on Set Field using Web Services. When I do my push I use 'Input Mappings' to specify what I'm pushing and receive my acknowledgement success/failure/error response through 'Output Mappings' fields. HTH Dennis Ruble Rockwell Collins Sean Harrodine sean_rem...@yahoo.co.uk Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/05/2009 11:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject How do you PUSH to a Web Service ??? ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console
We are in the process of trying to stand up a 7.5 non-production environment. We are running ARS 7.5P1 on Solaris 10 with a remote Oracle 10gR2 database. We are running the ITSM 7.5 Suite of Products. We have the 7.5P1 Mid-Tier installed on a Windows 2003 SP1 Server running IIS6 with Tomcat 5.5.25. For the most part everything seems to be running fine except for the Atrium Console. Trying to access Class Manager results in the following error: Error calling destination cmdbclassservice ARInitializationnull Fault [RPC faultString=ARInitialization faultcode=Server.Processing faultDetail=null] Trying to access BMC Atrium Impact Simulator: java.lang.UnstaisfiedLinkError : ARInitialization Trying to access Service Catalog: faultCode:Server.Processing faultString:'java.lang.UnsatisfiedLinkerror: ARInitialization' faultDetail:'null' the tomcat log shows: - Could not load native library java.lang.UnsatisfiedLinkError: C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\arjni75.dll: Can't find dependent libraries at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.api.Proxy.a(Unknown Source) at com.bmc.arsys.api.Proxy.init(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.init(Unknown Source) at com.bmc.cmdb.api.CMDBProxyPool.get(Unknown Source) at com.bmc.cmdb.api.CMDBProxyManager.getProxy(Unknown Source) at com.bmc.cmdb.api.CMDBClass.find(Unknown Source) at com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO.loadClasses(CmdbClassD AO.java:119) at com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO.getCache(CmdbClassDAO. java:182) at com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO.setContext(CmdbClassDA O.java:77) at com.bmc.atrium.lcds.AtriumFlexFactory.lookup(AtriumFlexFactory.java:64) at flex.messaging.FactoryInstance.lookup(FactoryInstance.java:150) at flex.messaging.services.remoting.adapters.JavaAdapter.createInstance(Jav aAdapter.java:237) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter .java:157) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.j ava:173) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:11 65) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoin t.java:757) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFil ter.java:117) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:48) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilte r.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFil ter.java:145) at flex.messaging.endpoints.AMFEndpoint.service(AMFEndpoint.java:122) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:42 4) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatc her.java:69) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.dispatchServlet(AtriumW idgetPlugin.java:172) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWi dgetPlugin.java:94) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno wn Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo (Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:174) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java :127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java :117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java:108) at
How long does it take to display a display-only field?
Dear List, We are considering an operation that will mean adding 50 display-only fields to a form. This means that the system will need to gather info on each field before it can display a record. About how long would that take, and would there be any benefit to making the fields hidden? Obviously it depends on the speed of the PC and whether or not we are using the User tool or Mid-Tier, but can anyone give us a ruff ball-park guess? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
I see no value in not deleting from the original source. I know that option is available but I could never understand why you would want to do that. I am sure there are some who could justify it. We just don't do it. We delete from Source after coping to the Archive. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Wednesday, June 10, 2009 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? ** Thanks for the info Chris. I would assume we would do the archive to delete from original. What is the value of archiving, but not deleting? (maybe I'm missing something). Wouldn't it still search all the data in the original form if it weren't deleted? Pruitt, Christopher J christopher.pru...@eds.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/10/2009 09:32 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving and reporting/searching? If you are using the imbedded Archiving solution for AR System and you are doing an Archive Type of 'Copy to Archive', then creating a join does not make since because the data would still be in the original data form, so no need to a join. However, it you are doing a 'Copy to Archive and Delete form Source' then building a join is a good idea, however, doing a Join and choosing Request ID as the join criteria would not work. The problem is when the data moves to the Archive form the Request ID form the original data form is copied into a field called Original Request ID and the Request ID on the Archive form would never match the Request ID on the Original data form, as it gets a new Request ID when the record is moved to the Archive. Second, for a join on fields to work there has to be matching data in those fields on both forms. What we did was to include a field called Form Name that held the name of the original data form in it and then we did the join criteria on that field. However, you really need to be careful on doing reports off of this join form. I will give you duplicates. For example on one of the Data form to Archive form joins we have the following counts: A_Test_Data: 4,450,400 A_Test_Archive: 34 A_Test_JN: 151,313,600 If you do the math the 151,313,600 equals 4,450,400 x 34. So you really need to make sure when you are doing reports to use a lot of qualifications to eliminate getting duplicate records returned. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, June 09, 2009 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? I don't think it matters. You can choose any field. I have not tested it, but it should work and should be easy for you to test. I would choose RequestID as the join criteria and an inner join. On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arsl...@arslist.org 06/09/2009 03:39 PM Please respond to arsl...@arslist.org To arsl...@arslist.org cc Subject Re: Archiving and reporting/searching? How about a
iWave
Hi, Does anyone has experience using iWave for integrating incident/change with other change/incident products. (ITSM 7.1 in place) Thanks in advance. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT:Web Services
Hey Roger, What does WSDL file indicate? Thanks Chintan --- On Wed, 6/10/09, Nall, Roger roger.n...@t-mobile.com wrote: From: Nall, Roger roger.n...@t-mobile.com Subject: OT:Web Services To: arslist@ARSLIST.ORG Date: Wednesday, June 10, 2009, 7:08 AM ** ARS 7.1 patch4 Oracle 10g Solaris I am not sure this is an OT subject or not. We have a form in Remedy that has a selection filed with the following custom enumeration values: · 0 · 1 · 2 · 4 · 8 · 16 · 32 · 64 · 128 We have created a web service for consumption on this form. The system that is consuming this web service is a .NET system. The developers of that system stage that when they view the values of this selection filed in their tools through the web service they see the linear 1-9 values for enumeration rather than the values we have set. Is there something we need to do so they can see the custom values? Any assistance is appreciated. Regards, Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How long does it take to display a display-only field?
That's a real guess, but it could take anywhere from 1/2 a second to several seconds depending on what you have to do to fill each field. (and if they are lookups is the data indexed for the lookup) Also are you going to fill them by client side Active Links or serve side Get Filters? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, June 10, 2009 9:59 AM To: arslist@ARSLIST.ORG Subject: How long does it take to display a display-only field? Dear List, We are considering an operation that will mean adding 50 display-only fields to a form. This means that the system will need to gather info on each field before it can display a record. About how long would that take, and would there be any benefit to making the fields hidden? Obviously it depends on the speed of the PC and whether or not we are using the User tool or Mid-Tier, but can anyone give us a ruff ball-park guess? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: iWave
Hi i got experience in integrating iWave with our custom built Incident and Request management .Let me know how i can help . On Wed, Jun 10, 2009 at 9:09 AM, Nicky Madjarov nmadja...@verizon.netwrote: ** Hi, Does anyone has experience using iWave for integrating incident/change with other change/incident products. (ITSM 7.1 in place) Thanks in advance. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Thanks, Vijay Dodla. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
cmdbdriver 1.x in debug
Hi All, Is there a way to run cmdbdriver script in debug mode. We are using 1.x version of CMDB. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to import into currency fields?
Kaye, You don't say what format your load file resides in. Also, if you are trying to send data with $ characters, I believe you will have a problem. You should import numeric fields with 2 decimal points (cents) - which has worked for me in the past. Ron Fariss AIG Global Services Service Desk Automation Office: 713-831-2365 Cell: 281-782-0979 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: Wednesday, June 10, 2009 2:28 AM To: arslist@ARSLIST.ORG Subject: how to import into currency fields? ** Hi, We are trying to update asset records and one of the fields we need to import value into is a currency field. We are using Remedy import tool and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We are always getting error that the imported value is not a correct value for the field.. We are using Remedy 6.3. Any ideas on how we could import values? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to import into currency fields?
Kay, I noticed the same problem in 6.3. The workaround (I won't call it a fix) was this: 1) Create a character field in the form into which you are importing the data, or identify an existing one that isn't being used. 2) Create a Filter that fires on Merge that moves the data from the character field to the currency field. 3) Map your import to push the currency data to the character field. 4) When you are done, you can delete the character field (if you created one) and the Filter. Rick On Wed, Jun 10, 2009 at 8:39 AM, Fariss, Ron ron_far...@aigvalic.comwrote: ** Kaye, You don't say what format your load file resides in. Also, if you are trying to send data with $ characters, I believe you will have a problem. You should import numeric fields with 2 decimal points (cents) - which has worked for me in the past. *Ron Fariss* *AIG Global Services* *Service Desk Automation* *Office: 713-831-2365* *Cell: 281-782-0979* -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kaye Bernales *Sent:* Wednesday, June 10, 2009 2:28 AM *To:* arslist@ARSLIST.ORG *Subject:* how to import into currency fields? ** Hi, We are trying to update asset records and one of the fields we need to import value into is a currency field. We are using Remedy import tool and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We are always getting error that the imported value is not a correct value for the field.. We are using Remedy 6.3. Any ideas on how we could import values? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console
Hey Greg, For Solaris you need to set LD_LIBRARY PATH which should have all the .so files. these files can be found in Remedy Midtier for solaris. Thanks Chintan --- On Wed, 6/10/09, Hale, Greg greg.h...@siriusxm.com wrote: From: Hale, Greg greg.h...@siriusxm.com Subject: java.lang.UnsatisfiedLinkError accessing Class Manager on 7.5P1 Atrium Console To: arslist@ARSLIST.ORG Date: Wednesday, June 10, 2009, 7:39 AM We are in the process of trying to stand up a 7.5 non-production environment. We are running ARS 7.5P1 on Solaris 10 with a remote Oracle 10gR2 database. We are running the ITSM 7.5 Suite of Products. We have the 7.5P1 Mid-Tier installed on a Windows 2003 SP1 Server running IIS6 with Tomcat 5.5.25. For the most part everything seems to be running fine except for the Atrium Console. Trying to access Class Manager results in the following error: Error calling destination cmdbclassservice ARInitializationnull Fault [RPC faultString=ARInitialization faultcode=Server.Processing faultDetail=null] Trying to access BMC Atrium Impact Simulator: java.lang.UnstaisfiedLinkError : ARInitialization Trying to access Service Catalog: faultCode:Server.Processing faultString:'java.lang.UnsatisfiedLinkerror: ARInitialization' faultDetail:'null' the tomcat log shows: - Could not load native library java.lang.UnsatisfiedLinkError: C:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\arjni75.dll: Can't find dependent libraries at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.api.Proxy.a(Unknown Source) at com.bmc.arsys.api.Proxy.init(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.init(Unknown Source) at com.bmc.cmdb.api.CMDBProxyPool.get(Unknown Source) at com.bmc.cmdb.api.CMDBProxyManager.getProxy(Unknown Source) at com.bmc.cmdb.api.CMDBClass.find(Unknown Source) at com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO.loadClasses(CmdbClassD AO.java:119) at com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO.getCache(CmdbClassDAO. java:182) at com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO.setContext(CmdbClassDA O.java:77) at com.bmc.atrium.lcds.AtriumFlexFactory.lookup(AtriumFlexFactory.java:64) at flex.messaging.FactoryInstance.lookup(FactoryInstance.java:150) at flex.messaging.services.remoting.adapters.JavaAdapter.createInstance(Jav aAdapter.java:237) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter .java:157) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.j ava:173) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:11 65) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoin t.java:757) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFil ter.java:117) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:48) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilte r.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFil ter.java:145) at flex.messaging.endpoints.AMFEndpoint.service(AMFEndpoint.java:122) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:42 4) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatc her.java:69) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.dispatchServlet(AtriumW idgetPlugin.java:172) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWi dgetPlugin.java:94) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno wn Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo (Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:174) at
Paging and Testing Software for Remedy
We are looking at getting some paging and Texting software to integrate with remedy. I wanted to know what software people here have used and good and bad stories? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to import into currency fields? - Resolved
Hi Guys, Kaye resolved her problem. Currency fields are generally ugly and poorly thought out. To import them she had to build an appropriate string with x'04' separators as in the following (edited) conversation: Cheers Ben Chernys www.softwaretoolhouse.com From: Kaye Bernales [mailto:kristine.berna...@macquarie.com] Sent: June 10, 2009 11:01 AM To: ben.cher...@softwaretoolhouse.com Subject: RE: how to import into currency fields? it worked! the approach to set non aud currencies to 0 :) thanks! kaye _ From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: Wednesday, 10 June 2009 4:39 PM To: Kaye Bernales Subject: RE: how to import into currency fields? Hi Kaye, The Square box is a separator character an x'04' The fields in q are the entered amount, the entered currency, the conversion date, the number of functional currencies,a nd then three elements for each functional currency defined in the field on the form. You may be able to generate a similar text string with a null for the date and 0 for all non-aud currencies but I am not sure about this. Not sure how you can import only the single currency value. If this is a one-time thing, and AUD is the default currency, I can give you a Meta-Update 30 day trial license and you could import a number such as 1.00 Cheers Ben _ From: Kaye Bernales [mailto:kristine.berna...@macquarie.com] Sent: June 10, 2009 10:25 AM To: ben.cher...@softwaretoolhouse.com Subject: RE: how to import into currency fields? Hi Ben! Hmm.. I tried to get a report and it gave: SCHEMA AST:ComputerSystem FIELDS Unit Price FLD-ID 270002010 DTYPES CURRENCY DATA 1.00AUD109088419941.00AUD7688.30USD59867.90HKD4058.20GBP I am now confused on how to populate that field with that format :D I am only given value for one currency (AUD) :) Thanks! Kaye _ From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: Wednesday, 10 June 2009 4:18 PM To: Kaye Bernales Subject: RE: how to import into currency fields? Hi Kaye, Of-course, you could use Meta-Update - especially since you know it :) To see the required format for the import tool, simple take a currency value in the user tool and do a report of that single record and field into an arx file. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Fariss, Ron Sent: June 10, 2009 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: how to import into currency fields? ** Kaye, You don't say what format your load file resides in. Also, if you are trying to send data with $ characters, I believe you will have a problem. You should import numeric fields with 2 decimal points (cents) - which has worked for me in the past. Ron Fariss AIG Global Services Service Desk Automation Office: 713-831-2365 Cell: 281-782-0979 _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: Wednesday, June 10, 2009 2:28 AM To: arslist@ARSLIST.ORG Subject: how to import into currency fields? ** Hi, We are trying to update asset records and one of the fields we need to import value into is a currency field. We are using Remedy import tool and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We are always getting error that the imported value is not a correct value for the field.. We are using Remedy 6.3. Any ideas on how we could import values? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
We just completed patching production from ITSM 7.0.03.007 to 009 last weekend. I rehearsed this on development several times, and the key is to identify all of the things that you will have to do afterwards on your test runs, and have them in a checklist with supporting def files beforehand. It gets _much_ more complicated if you also have to reapply an add-on patch like 9002 (we had to) or 9004 afterwards (our experience with 9002 caused us to avoid 9004). If you have a lot of custom fields, at a minimum they are going to get dropped off the updated form views and have to be added back... Migrator is THE best way to handle this chore, as well as any fields you moved, resized, or un-hid (we have some of all three on HPD:Help Desk). You will also find it necessary to review all of the workflow (ALs, Filters, both kinds of Guides, even Menus) the you had disabled and replaced with custom objects for _changes_ made by the patch. I found several where I had to modify my custom objects to incorporate changes (new Set Field or Change Field actions, or qualifications, or mappings On Open or On Close) made by the patch to the OOTB object, and of course re-disable the OOTB object. [example: Active Link INT:HPDTMS:INC:CreateNewTaskOpenTAS] This is the other place that Migrator will help you - identifying the workflow that the patch has changed that might affect your customizations. When we started testing, we were planning to add Asset Management to our system, which comes in at patch 003 and requires that you re-run patch 007 to bring it up even to the other apps (we went live on patch 007 in May 2008), which also reapplies 007 to your existing apps and wipes out their customizations. In this scenario, I had several hours of cleanup work to do plus the down time of installing Asset, and when we failed to acquire Asset I was able to drop this requirement. The problem is that patch 007 (and earlier) all may have devastating effects on your customizations since they overwrite some forms rather than update them, and replace a lot of form views. They also replaced a number of Report records with ones that have incorrect or NULL Locale information - I usually have to go back and re-set them to en_US manually. Patches 008 and 009 are much more benign by comparison, but they do include a complete re-design of the CTM:People Search form and several others to use external qualifications. It is an improvement, but it forced me to re-develop our customizations to that module completely. On the AR Server side, we originally rehearsed patching from ARS 7.1.00.002 to 006, and found that the main changes that affected our customizations were to the Password Management subsystem. For now I plan to leave it at 7.1.00.002 since I _supposedly_ can upgrade directly from 7.1.00.002 to 7.5.00.001. We'll see if that actually works. If you have Remedy Knowledge Management installed (which is a completely manual integration), patches before 008 would damage it, and 9002 would wipe it out completely. Nice to see that the BMC developers coordinated their patches so well with each other. Also, remember to flush your mid-tier cache after the patching process is complete and force a new pre-fetch of the updated applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Tuesday, June 09, 2009 5:36 PM To: arslist@ARSLIST.ORG Subject: Looking for best way to upgrade from 7.0.1 to 7.1.0 Importance: High ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2upgrade to 7.0.3 patch 7 Problem - 7.0.2upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Re : AW: RESOVLED Re: Long Time Saving Active Link
Hi, the problem is the Development Cache Mode. Turn it off and you wouldn't see these server hangs any more. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Michiel Beijen Gesendet: Mittwoch, 10. Juni 2009 11:45 An: arslist@ARSLIST.ORG Betreff: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** I see - are you really sure that Development Cache Mode is on? You'd have to restart the server after setting the checkbox in order for the setting to take effect. But as I mentioned, you will be experiencing other kinds of performance issues - maybe the one you mentioned - if you are running Development Cache Mode on a production system. If you'd want to take my advice, to prevent performance issues, please do not use this on a production environment. In my experience, Development Cache Mode is a GREAT thing for test or development servers with only a couple of users; but will be able to bring your system to a grinding halt when large amounts of users are connected. Also, I would strongly advice not import workflow objects on a live server during business hours. Please use a downtime slot in your SLA for this and make sure no users are connected to your server (for instance setting Admin-Only mode and disconnecting all connected users). And, of course, make sure to communicate your scheduled downtime to your users... Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 11:31, 권민석 mskwo...@gmail.com wrote: ** Hi Michiel Beijen Thanks for your help. This Server is on production. And Development Cache Mode is on. We are importing workflow objects Because of this hang problem. But Hang problem happens in that time too. I don’t know what is the solution. How is it in your case? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, June 10, 2009 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Hi 권민석, (long live cut paste) After you save a workflow object, the server will re-cache its objects causing disruption to any connected users. Depending on the amount of memory and the amount of forms and workflow on your server, this can be for a significant amount of time. This is just one of the reasons you should never develop on a server that is actually used for production purposes... ;-) If you have a testing/dev environment, switch it to Development Cache Mode (look for it in the Configuring guide). This way, any connected users will have a better experience. There is a downside to this as well, it will affect overall performance of the server; you should NOT set a production system to Development Cache Mode. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 03:31, 권민석 mskwo...@gmail.com wrote: ** Hi Everybody! This issue happens to us in the same. But in our case, When we save a workflow object , Server is hanged So any user cannot connect to the server. Our AR server/Admin tool Version is 7.1 patch 007 and CMDB is 2.1 Patch 005 Is anyone having this case ? Is it happened after CMDB install? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, June 10, 2009 1:28 AM To: arslist@ARSLIST.ORG Subject: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 10:31:22 AM Subject: Re : AW: RESOVLED Re: Long
Dealing with stolen Assets
Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
Hire a consultant that has done it before:) On Wed, 10 Jun 2009 10:55:59 -0500, strauss wrote We just completed patching production from ITSM 7.0.03.007 to 009 last weekend. I rehearsed this on development several times, and the key is to identify all of the things that you will have to do afterwards on your test runs, and have them in a checklist with supporting def files beforehand. It gets _much_ more complicated if you also have to reapply an add-on patch like 9002 (we had to) or 9004 afterwards (our experience with 9002 caused us to avoid 9004). If you have a lot of custom fields, at a minimum they are going to get dropped off the updated form views and have to be added back... Migrator is THE best way to handle this chore, as well as any fields you moved, resized, or un-hid (we have some of all three on HPD:Help Desk). You will also find it necessary to review all of the workflow (ALs, Filters, both kinds of Guides, even Menus) the you had disabled and replaced with custom objects for _changes_ made by the patch. I found several where I had to modify my custom objects to incorporate changes (new Set Field or Change Field actions, or qualifications, or mappings On Open or On Close) made by the patch to the OOTB object, and of course re-disable the OOTB object. [example: Active Link INT:HPDTMS:INC:CreateNewTaskOpenTAS] This is the other place that Migrator will help you - identifying the workflow that the patch has changed that might affect your customizations. When we started testing, we were planning to add Asset Management to our system, which comes in at patch 003 and requires that you re-run patch 007 to bring it up even to the other apps (we went live on patch 007 in May 2008), which also reapplies 007 to your existing apps and wipes out their customizations. In this scenario, I had several hours of cleanup work to do plus the down time of installing Asset, and when we failed to acquire Asset I was able to drop this requirement. The problem is that patch 007 (and earlier) all may have devastating effects on your customizations since they overwrite some forms rather than update them, and replace a lot of form views. They also replaced a number of Report records with ones that have incorrect or NULL Locale information - I usually have to go back and re-set them to en_US manually. Patches 008 and 009 are much more benign by comparison, but they do include a complete re-design of the CTM:People Search form and several others to use external qualifications. It is an improvement, but it forced me to re- develop our customizations to that module completely. On the AR Server side, we originally rehearsed patching from ARS 7.1.00.002 to 006, and found that the main changes that affected our customizations were to the Password Management subsystem. For now I plan to leave it at 7.1.00.002 since I _supposedly_ can upgrade directly from 7.1.00.002 to 7.5.00.001. We'll see if that actually works. If you have Remedy Knowledge Management installed (which is a completely manual integration), patches before 008 would damage it, and 9002 would wipe it out completely. Nice to see that the BMC developers coordinated their patches so well with each other. Also, remember to flush your mid-tier cache after the patching process is complete and force a new pre-fetch of the updated applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Tuesday, June 09, 2009 5:36 PM To: arslist@ARSLIST.ORG Subject: Looking for best way to upgrade from 7.0.1 to 7.1.0 Importance: High ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2 upgrade to 7.0.3 patch 7 Problem - 7.0.2 upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Open
Re: iWave
We tried to use it to import into our CMDB, and after a while we got it working. We are no longer using it. It's far inferior to EIE, in my opinion, especially since you have to do .NET development just to map fields between applications. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Wednesday, June 10, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: iWave ** Hi, Does anyone has experience using iWave for integrating incident/change with other change/incident products. (ITSM 7.1 in place) Thanks in advance. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
I generally sell...err...I mean look for them on eBay. [?] Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, *Shawn Pierson * Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are 33E.png
Re: Dealing with stolen Assets
When we were using ITSM 5.6 and Asset Management 5.6 we had added a status option to AST:Asset and AST:Component of Stolen and trained our users to use that to indicate that the Asset was stolen. Now that were are on ITSM 7.02 with CMDB 2.01 we were advised to shy away from any changes to the CMDB Classes so we decided to use the Transferred status to signify stolen assets/CIs. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Fwd: RE: How long does it take to display a display-only field? SOLVED
Eric, Thank you for a GREAT idea! Put the field on an un-used view. Frederick, what we are doing is creating a change log showing who changed what fields and when. So On Modify a filter queries the database to get the present values, and write these into the disply-only fields. There is a separate filter for each field, and if that field has changed, the filter writes a line to the log showing the old and new value. Is there a better way to do this? I should probably ask that question in a different thread. Thanks both of you, Dwayne Original message Date: Wed, 10 Jun 2009 15:05:25 + From: Roys, Eric D eric.r...@verizonbusiness.com Subject: RE: How long does it take to display a display-only field? To: marti...@jmu.edu Dwayne, If the fields are temp fields only used for workflow processing and the user will never see them, you can put them on a separate view of the form. By doing so they will still be accessible to workflow but will not impact load time. There is a caveat with this approach as either table fields or attachments still need to be on the displayed view (sorry been awhile so I don't recall which). An example of this approach was taking the OTB Help Desk form, moving all temp fields to a new view (call it temp or whatever). This took load time from nearly 1.5 minutes to 30 seconds in a shared development/uat environment (2 instances on a single host). HTH, Kind Regards, Eric Roys Sr. Sales Engineer Application Solutions Group Verizon Business We solve complex business problems with advanced technology. * Custom Solutions and Applications * Complex Systems Integration * Non-standard Hosting Services ** Date: Wed 10 Jun 11:29:43 EDT 2009 From: Grooms, Frederick W frederick.w.gro...@xo.com Add To Address Book | This is Not Spam Subject: Re: How long does it take to display a display-only field? To: arslist@ARSLIST.ORG That's a real guess, but it could take anywhere from 1/2 a second to several seconds depending on what you have to do to fill each field. (and if they are lookups is the data indexed for the lookup) Also are you going to fill them by client side Active Links or serve side Get Filters? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, June 10, 2009 9:59 AM To: arslist@ARSLIST.ORG Subject: How long does it take to display a display-only field? Dear List, We are considering an operation that will mean adding 50 display-only fields to a form. This means that the system will need to gather info on each field before it can display a record. About how long would that take, and would there be any benefit to making the fields hidden? Obviously it depends on the speed of the PC and whether or not we are using the User tool or Mid-Tier, but can anyone give us a ruff ball-park guess? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How long does it take to display a display-only field? SOLVED
Do a search in the guides for 'Audit':) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, June 10, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Fwd: RE: How long does it take to display a display-only field? SOLVED Eric, Thank you for a GREAT idea! Put the field on an un-used view. Frederick, what we are doing is creating a change log showing who changed what fields and when. So On Modify a filter queries the database to get the present values, and write these into the disply-only fields. There is a separate filter for each field, and if that field has changed, the filter writes a line to the log showing the old and new value. Is there a better way to do this? I should probably ask that question in a different thread. Thanks both of you, Dwayne Original message Date: Wed, 10 Jun 2009 15:05:25 + From: Roys, Eric D eric.r...@verizonbusiness.com Subject: RE: How long does it take to display a display-only field? To: marti...@jmu.edu Dwayne, If the fields are temp fields only used for workflow processing and the user will never see them, you can put them on a separate view of the form. By doing so they will still be accessible to workflow but will not impact load time. There is a caveat with this approach as either table fields or attachments still need to be on the displayed view (sorry been awhile so I don't recall which). An example of this approach was taking the OTB Help Desk form, moving all temp fields to a new view (call it temp or whatever). This took load time from nearly 1.5 minutes to 30 seconds in a shared development/uat environment (2 instances on a single host). HTH, Kind Regards, Eric Roys Sr. Sales Engineer Application Solutions Group Verizon Business We solve complex business problems with advanced technology. * Custom Solutions and Applications * Complex Systems Integration * Non-standard Hosting Services ** Date: Wed 10 Jun 11:29:43 EDT 2009 From: Grooms, Frederick W frederick.w.gro...@xo.com Add To Address Book | This is Not Spam Subject: Re: How long does it take to display a display-only field? To: arslist@ARSLIST.ORG That's a real guess, but it could take anywhere from 1/2 a second to several seconds depending on what you have to do to fill each field. (and if they are lookups is the data indexed for the lookup) Also are you going to fill them by client side Active Links or serve side Get Filters? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Wednesday, June 10, 2009 9:59 AM To: arslist@ARSLIST.ORG Subject: How long does it take to display a display-only field? Dear List, We are considering an operation that will mean adding 50 display-only fields to a form. This means that the system will need to gather info on each field before it can display a record. About how long would that take, and would there be any benefit to making the fields hidden? Obviously it depends on the speed of the PC and whether or not we are using the User tool or Mid-Tier, but can anyone give us a ruff ball-park guess? Dwayne Martin James Madison University ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looking for best way to upgrade from 7.0.1 to 7.1.0
That would make a lot of sense if the consultant had done your customizations for you. Otherwise, not quite so much. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Wednesday, June 10, 2009 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for best way to upgrade from 7.0.1 to 7.1.0 Hire a consultant that has done it before:) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
The way I understand workflow caching is that with Dev Cache Mode off user operations have a higher priority over admin operations. Admin changes will wait behind user activity for a good time to make the change/recache (not sure on the exact logic of finding a good time). With Dev Cache Mode on user operations are not given precedence over admin operations. This sounds consistent with what you are experiencing. Try turning off Dev Cache Mode and restarting the AR Server process. HTH, Jason On Wed, Jun 10, 2009 at 2:31 AM, 권민석 mskwo...@gmail.com wrote: ** Hi Michiel Beijen Thanks for your help. This Server is on production. And Development Cache Mode is on. We are importing workflow objects Because of this hang problem. But Hang problem happens in that time too. I don’t know what is the solution. How is it in your case? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Michiel Beijen *Sent:* Wednesday, June 10, 2009 6:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Hi 권민석, (long live cut paste) After you save a workflow object, the server will re-cache its objects causing disruption to any connected users. Depending on the amount of memory and the amount of forms and workflow on your server, this can be for a significant amount of time. This is just one of the reasons you should never develop on a server that is actually used for production purposes... ;-) If you have a testing/dev environment, switch it to Development Cache Mode (look for it in the *Configuring* guide). This way, any connected users will have a better experience. There is a downside to this as well, it will affect overall performance of the server; you should NOT set a production system to Development Cache Mode. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 10, 2009 at 03:31, 권민석 mskwo...@gmail.com wrote: ** Hi Everybody! This issue happens to us in the same. But in our case, When we save a workflow object , Server is hanged So any user cannot connect to the server. Our AR server/Admin tool Version is 7.1 patch 007 and CMDB is 2.1 Patch 005 Is anyone having this case ? Is it happened after CMDB install? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Wednesday, June 10, 2009 1:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Re : AW: RESOVLED Re: Long Time Saving Active Link ** Another tip for the save to happen almost instantaneously is that before saving your Active link or Active links or any other workflow such as filters etc, is that you click on the Server Name on the server window, so as to not display the list of the Active Links or the Filters or whatever it is that you are saving. The Admin tool is designed to perform a search after every save if you have the list showing. This search does not happen if you either close the Server window or click on its name so that the list does not show.. Then it doesn't really matter if you have details enabled or not.. Joe -- *From:* Frex Popo frexp...@yahoo.fr *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, June 9, 2009 10:31:22 AM *Subject:* Re : AW: RESOVLED Re: Long Time Saving Active Link ** Thanks Conny, like when you say but only for active links :-) I applied the patch and did some tested with active links but not sure if I have noticed too much difference, but perhaps I have a server running on a VMWARE and things will be slow anyway :) --- En date de : *Mar 9.6.09, Conny Martin conny.mar...@t-systems.com* a écrit : De: Conny Martin conny.mar...@t-systems.com Objet: AW: RESOVLED Re: Long Time Saving Active Link À: arslist@ARSLIST.ORG Date: Mardi 9 Juin 2009, 13h36 It's fixed in Admintool 7.1 Patch 7, but only for Active Links :-( Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGhttp://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org] Im Auftrag von David Morgan Gesendet: Dienstag, 9. Juni 2009 13:25 An: arslist@ARSLIST.ORGhttp://fr.mc265.mail.yahoo.com/mc/compose?to=arsl...@arslist.org Betreff: Re: RESOVLED Re: Long Time Saving Active Link No worries Frank - I think its fixed in a user tool patch later in the 7.1 series - but I cannot remember which patch It's a little bit of a pain to switch off the details view - but typically I'd use ARUtilities to determine the details etc, and leave the admin tool switched off for speed :-) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Re: Archiving and reporting/searching?
We're contemplating archiving as well. I am considering a Crystal report on the main form with a subreport on the Archive form showing the records that meet the original search criteria. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.govmailto:jennifer.me...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J Sent: Wednesday, June 10, 2009 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? I see no value in not deleting from the original source. I know that option is available but I could never understand why you would want to do that. I am sure there are some who could justify it. We just don't do it. We delete from Source after coping to the Archive. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Wednesday, June 10, 2009 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? ** Thanks for the info Chris. I would assume we would do the archive to delete from original. What is the value of archiving, but not deleting? (maybe I'm missing something). Wouldn't it still search all the data in the original form if it weren't deleted? Pruitt, Christopher J christopher.pru...@eds.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/10/2009 09:32 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving and reporting/searching? If you are using the imbedded Archiving solution for AR System and you are doing an Archive Type of 'Copy to Archive', then creating a join does not make since because the data would still be in the original data form, so no need to a join. However, it you are doing a 'Copy to Archive and Delete form Source' then building a join is a good idea, however, doing a Join and choosing Request ID as the join criteria would not work. The problem is when the data moves to the Archive form the Request ID form the original data form is copied into a field called Original Request ID and the Request ID on the Archive form would never match the Request ID on the Original data form, as it gets a new Request ID when the record is moved to the Archive. Second, for a join on fields to work there has to be matching data in those fields on both forms. What we did was to include a field called Form Name that held the name of the original data form in it and then we did the join criteria on that field. However, you really need to be careful on doing reports off of this join form. I will give you duplicates. For example on one of the Data form to Archive form joins we have the following counts: A_Test_Data: 4,450,400 A_Test_Archive: 34 A_Test_JN: 151,313,600 If you do the math the 151,313,600 equals 4,450,400 x 34. So you really need to make sure when you are doing reports to use a lot of qualifications to eliminate getting duplicate records returned. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately
Looking for direct to client work in the Greater Toronto Area
Hello out there. If you happen to be looking for some BMC Remedy custom or ITSM work and normally go through a large company to find resources, consider bringing me in direct, we both win. I have some friends that are really really good too. [ITSM version 4 on, ARSystem version whatever, CMDB] I'm not desperate, I'm not cheap, but I am a bargain :-) [offer valid in easy driving or walking distance of downtown Toronto, available for a limited time only]. I will consider further afield, but on a per hour plus Travel and Expenses basis only. My all in rates tend to scare even me but I can quote one when I know where I am going and for how long. Daniel Daniel Bloom RAC 1995 RSP 2009 daniel.bl...@danielbloom.ca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
This looks like it may be the best option for us as well. It's simple and seems to make sense since the location really did change. We also have no tie between our financial system and Remedy at this point, and the only part we are looking at integrating at this time are related to purchasing of new equipment, so this wouldn't affect it. Thanks for your help, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, June 10, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets ** We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to
the HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used
in the Incident Mgt v7.5 menus to pull in the menu values from Company
Module Relationship Config dialog forms for both the Operational and
Product categorizations are different from the Incident Mgt 7.1 versions
of the same menus (they are even the same name). The qualifications
found in the v7.5 menus disables the functionality offered by the
checkboxes under the support modules (User Service Restoration,
Infrastructure Event etc) on the Company/Module Relationship
configuration forms for displaying or hiding Categorizations based on
Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem
Mgt menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so
have you put in a request for this to be fixed in the next patch for
Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both
7.1 and 7.5. Notice that dynamic field values from the Configuration
forms (ex. $10001$) are used in the version 7.1 menus allowing
for the menu to cross check to allow the Categorizations to display or
hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global
-)) AND ($Company$ != $NULL$)) OR ($Company$ = ))) AND
(($Service Type$ = User Service Request) AND ('Request Selection'
= Yes)) OR (($Service Type$ = User Service Restoration) AND
('Service Restoration Selection' = Yes))) OR (($Service Type$ =
Infrastructure Restoration) AND ('Infra Restoration Selection' =
Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra Event
Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes)))
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = -
Global - )) AND ($11$ != $NULL$ )) OR ($11$ =))
AND ((($100099$ = User Service Request) AND ( 'Request Selection'
= Yes)) OR (($100099$ = User Service Restoration) AND ( 'Service
Restoration Selection' = Yes)) OR (($100099$ = Infrastructure
Restoration) AND ( 'Infra Restoration Selection' = Yes)) OR
(($100099$ = Infrastructure Event) AND ( 'Infra Event Selection' =
Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
Yes)))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global
-)) AND ($Company$ != $NULL$)) OR ($Company$ = ))) AND
(($Service Type$ = User Service Request) AND ('Request Selection'
= Yes)) OR (($Service Type$ = User Service Restoration) AND
('Service Restoration Selection' = Yes))) OR (($Service Type$ =
Infrastructure Restoration) AND ('Infra Restoration Selection' =
Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra Event
Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes AND ('Categorization Tier 1' = $Categorization
Tier 1$)) AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = -
Global - )) AND ($11$ != $NULL$ )) OR ($11$ =))
AND ((($100099$ = User Service Request) AND ( 'Request Selection'
= Yes)) OR (($100099$ = User Service Restoration) AND ( 'Service
Restoration Selection' = Yes)) OR (($100099$ = Infrastructure
Restoration) AND ( 'Infra Restoration Selection' = Yes)) OR
(($100099$ = Infrastructure Event) AND ( 'Infra Event Selection' =
Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
Yes))) AND ( 'Categorization Tier 1' = $100063$) AND (
'Categorization Tier 2' != $NULL$ )
Operational Tier 3 Menu - CFG:CTL:S3-HPD-Q
Qualification (7.5): (('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global
-)) AND ($Company$ != $NULL$)) OR ($Company$ = ))) AND
(($Service Type$ = User Service Request) AND ('Request Selection'
= Yes)) OR (($Service Type$ = User Service Restoration) AND
('Service Restoration Selection' = Yes))) OR (($Service Type$ =
Infrastructure Restoration) AND ('Infra Restoration Selection' =
Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra Event
Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes AND ('Categorization Tier 1' = $Categorization
Tier 1$)) AND ('Categorization Tier 2' = $Categorization Tier 2$)) AND
('Categorization
Re: Archiving and reporting/searching?
Hi, Justification is very simple: you need to have the data you are reporting on in one form (main or archive), so if you have last 90 days report these records better be in one form, otherwise life could be quite complicated. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Pruitt, Christopher J Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, June 10, 2009 11:10 AM Subject: Re: Archiving and reporting/searching? ** I see no value in not deleting from the original source. I know that option is available but I could never understand why you would want to do that. I am sure there are some who could justify it. We just don't do it. We delete from Source after coping to the Archive. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa Sent: Wednesday, June 10, 2009 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving and reporting/searching? ** Thanks for the info Chris. I would assume we would do the archive to delete from original. What is the value of archiving, but not deleting? (maybe I'm missing something). Wouldn't it still search all the data in the original form if it weren't deleted? Pruitt, Christopher J christopher.pru...@eds.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/10/2009 09:32 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving and reporting/searching? If you are using the imbedded Archiving solution for AR System and you are doing an Archive Type of 'Copy to Archive', then creating a join does not make since because the data would still be in the original data form, so no need to a join. However, it you are doing a 'Copy to Archive and Delete form Source' then building a join is a good idea, however, doing a Join and choosing Request ID as the join criteria would not work. The problem is when the data moves to the Archive form the Request ID form the original data form is copied into a field called Original Request ID and the Request ID on the Archive form would never match the Request ID on the Original data form, as it gets a new Request ID when the record is moved to the Archive. Second, for a join on fields to work there has to be matching data in those fields on both forms. What we did was to include a field called Form Name that held the name of the original data form in it and then we did the join criteria on that field. However, you really need to be careful on doing reports off of this join form. I will give you duplicates. For example on one of the Data form to Archive form joins we have the following counts: A_Test_Data: 4,450,400 A_Test_Archive: 34 A_Test_JN: 151,313,600 If you do the math the 151,313,600 equals 4,450,400 x 34. So you really need to make sure when you are doing reports to use a lot of qualifications to eliminate getting duplicate records returned. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if
Re: Does CMDB 7.5.00 support Tomcat 5.5 ?
Just FYI, I'm not ignoring this... I can verify that at least one part of Atrium Core - the Atrium Registry - will not support Tomcat 5.5. There's a reference to this in the Install Guide, page 46: Table 3-6: Worksheet for BMC Atrium Web Services Registry (2 of 3) [...] Note: Because Tomcat 5.5, which comes with AR System, is not supported, do not point to that version of Tomcat. BMC Atrium Web Services Registry requires Tomcat version 6. I'm just checking to see if any other areas have that limitation as well. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, June 09, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Does CMDB 7.5.00 support Tomcat 5.5 ? David, the BMC Atrium Core 7.5.00 Compatibility Matrix states that the minimum version of Tomcat is 5.5.25, but you stated that you need Tomcat 6. Is the Atrium compatibility matrix incorrect then? here is the link to the document I am viewing: http://media.cms.bmc.com/documents/BMC_Atrium_Core_7_5_00_Compatibility_Matrix_v1.pdf Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/08/09 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Question If you install Tomcat 6 before installing AR System, then you can choose not to install anything as part of the AR System installation. That way, you'll only have Tomcat 6 on the system from the beginning. Both Atrium Core (CMDB) and AR System 7.5.00 support Tomcat 6. It was done this way because AR System 7.5.00 still supports Tomcat 5.5 - so the earliest supported version of Tomcat was included as the JSP engine for IIS users. Atrium Core 7.5.00 has a minimum version of Tomcat 6 and does not support Tomcat 5.5. Note that AR System does not require Tomcat specifically as a JSP engine. You may choose to use another supported JSP engine (e.g. ServletExec) if you wish. Or, if using a web or application server other than IIS, you may use the JSP engine that comes with the web/app server (e.g. JBoss, WebLogic, WebSphere, etc.) as long as they're listed in the Compatibility Matrix. Tomcat was included purely as a convenience to IIS users - who otherwise would have to go find a JSP engine - and is not intended to convey a preference or requirement for AR System. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Does CMDB 7.5.00 support Tomcat 5.5 ?
Great, thanks for update David Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Wed 06/10/09 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Does CMDB 7.5.00 support Tomcat 5.5 ? Just FYI, I'm not ignoring this... I can verify that at least one part of Atrium Core - the Atrium Registry - will not support Tomcat 5.5. There's a reference to this in the Install Guide, page 46: Table 3-6: Worksheet for BMC Atrium Web Services Registry (2 of 3) [...] Note: Because Tomcat 5.5, which comes with AR System, is not supported, do not point to that version of Tomcat. BMC Atrium Web Services Registry requires Tomcat version 6. I'm just checking to see if any other areas have that limitation as well. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, June 09, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Does CMDB 7.5.00 support Tomcat 5.5 ? David, the BMC Atrium Core 7.5.00 Compatibility Matrix states that the minimum version of Tomcat is 5.5.25, but you stated that you need Tomcat 6. Is the Atrium compatibility matrix incorrect then? here is the link to the document I am viewing: http://media.cms.bmc.com/documents/BMC_Atrium_Core_7_5_00_Compatibility_Matrix_v1.pdf Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/08/09 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Question If you install Tomcat 6 before installing AR System, then you can choose not to install anything as part of the AR System installation. That way, you'll only have Tomcat 6 on the system from the beginning. Both Atrium Core (CMDB) and AR System 7.5.00 support Tomcat 6. It was done this way because AR System 7.5.00 still supports Tomcat 5.5 - so the earliest supported version of Tomcat was included as the JSP engine for IIS users. Atrium Core 7.5.00 has a minimum version of Tomcat 6 and does not support Tomcat 5.5. Note that AR System does not require Tomcat specifically as a JSP engine. You may choose to use another supported JSP engine (e.g. ServletExec) if you wish. Or, if using a web or application server other than IIS, you may use the JSP engine that comes with the web/app server (e.g. JBoss, WebLogic, WebSphere, etc.) as long as they're listed in the Compatibility Matrix. Tomcat was included purely as a convenience to IIS users - who otherwise would have to go find a JSP engine - and is not intended to convey a preference or requirement for AR System. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
Did you open a ticket with BMC?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Cc: Begosh, Kevin
Subject: Qualification Anomaly discovered in Operational/Product Tiered Menus
for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to the
HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used in the
Incident Mgt v7.5 menus to pull in the menu values from Company Module
Relationship Config dialog forms for both the Operational and Product
categorizations are different from the Incident Mgt 7.1 versions of the same
menus (they are even the same name). The qualifications found in the v7.5 menus
disables the functionality offered by the checkboxes under the support modules
(User Service Restoration, Infrastructure Event etc) on the Company/Module
Relationship configuration forms for displaying or hiding Categorizations based
on Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem Mgt
menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so have you
put in a request for this to be fixed in the next patch for Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both 7.1 and
7.5. Notice that dynamic field values from the Configuration forms (ex.
$10001$) are used in the version 7.1 menus allowing for the menu to
cross check to allow the Categorizations to display or hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global -)) AND
($Company$ != $NULL$)) OR ($Company$ = ))) AND (($Service Type$ = User
Service Request) AND ('Request Selection' = Yes)) OR (($Service Type$ =
User Service Restoration) AND ('Service Restoration Selection' = Yes))) OR
(($Service Type$ = Infrastructure Restoration) AND ('Infra Restoration
Selection' = Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra
Event Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes)))
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = - Global - ))
AND ($11$ != $NULL$ )) OR ($11$ =)) AND ((($100099$
= User Service Request) AND ( 'Request Selection' = Yes)) OR (($100099$
= User Service Restoration) AND ( 'Service Restoration Selection' = Yes))
OR (($100099$ = Infrastructure Restoration) AND ( 'Infra Restoration
Selection' = Yes)) OR (($100099$ = Infrastructure Event) AND ( 'Infra
Event Selection' = Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk
Selection' = Yes)))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global -)) AND
($Company$ != $NULL$)) OR ($Company$ = ))) AND (($Service Type$ = User
Service Request) AND ('Request Selection' = Yes)) OR (($Service Type$ =
User Service Restoration) AND ('Service Restoration Selection' = Yes))) OR
(($Service Type$ = Infrastructure Restoration) AND ('Infra Restoration
Selection' = Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra
Event Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes AND ('Categorization Tier 1' = $Categorization Tier 1$))
AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = - Global - ))
AND ($11$ != $NULL$ )) OR ($11$ =)) AND ((($100099$
= User Service Request) AND ( 'Request Selection' = Yes)) OR (($100099$
= User Service Restoration) AND ( 'Service Restoration Selection' = Yes))
OR (($100099$ = Infrastructure Restoration) AND ( 'Infra Restoration
Selection' = Yes)) OR (($100099$ = Infrastructure Event) AND ( 'Infra
Event Selection' = Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk
Selection' = Yes))) AND ( 'Categorization Tier 1' = $100063$) AND (
'Categorization Tier 2' != $NULL$ )
Operational Tier 3 Menu - CFG:CTL:S3-HPD-Q
Qualification (7.5): (('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global -)) AND
($Company$ != $NULL$)) OR ($Company$ = ))) AND (($Service Type$ = User
Service Request) AND ('Request Selection' = Yes)) OR (($Service Type$ =
User Service Restoration) AND ('Service
Re: Does CMDB 7.5.00 support Tomcat 5.5 ?
David, I think we would be fine with knowing that any one version of Tomcat will work with all things 7.5, regardless of which version of Tomcat that is. But if it's v6, then that, not 5.5, should be part of the installer. Rick On Wed, Jun 10, 2009 at 12:49 PM, Easter, David david_eas...@bmc.comwrote: Just FYI, I'm not ignoring this... I can verify that at least one part of Atrium Core - the Atrium Registry - will not support Tomcat 5.5. There's a reference to this in the Install Guide, page 46: Table 3-6: Worksheet for BMC Atrium Web Services Registry (2 of 3) [...] Note: Because Tomcat 5.5, which comes with AR System, is not supported, do not point to that version of Tomcat. BMC Atrium Web Services Registry requires Tomcat version 6. I'm just checking to see if any other areas have that limitation as well. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, June 09, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Does CMDB 7.5.00 support Tomcat 5.5 ? David, the BMC Atrium Core 7.5.00 Compatibility Matrix states that the minimum version of Tomcat is 5.5.25, but you stated that you need Tomcat 6. Is the Atrium compatibility matrix incorrect then? here is the link to the document I am viewing: http://media.cms.bmc.com/documents/BMC_Atrium_Core_7_5_00_Compatibility_Matrix_v1.pdf Thanks Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/08/09 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Question If you install Tomcat 6 before installing AR System, then you can choose not to install anything as part of the AR System installation. That way, you'll only have Tomcat 6 on the system from the beginning. Both Atrium Core (CMDB) and AR System 7.5.00 support Tomcat 6. It was done this way because AR System 7.5.00 still supports Tomcat 5.5 - so the earliest supported version of Tomcat was included as the JSP engine for IIS users. Atrium Core 7.5.00 has a minimum version of Tomcat 6 and does not support Tomcat 5.5. Note that AR System does not require Tomcat specifically as a JSP engine. You may choose to use another supported JSP engine (e.g. ServletExec) if you wish. Or, if using a web or application server other than IIS, you may use the JSP engine that comes with the web/app server (e.g. JBoss, WebLogic, WebSphere, etc.) as long as they're listed in the Compatibility Matrix. Tomcat was included purely as a convenience to IIS users - who otherwise would have to go find a JSP engine - and is not intended to convey a preference or requirement for AR System. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
I created a filter for our homegrown assets form. Whenever someone modifies the record with a status of Stolen or Missing, it notifies our property custodian - just in case the item becomes found. The custodian can contact the last-modified-by to determine the item's status. The Stolen/Missing record stays until we go through a certification process with our Finance Accounting office - usually after 2 or 3 years just to make sure it is not out there somewhere - after which it moves from Stolen/Missing to a Removed status. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, June 10, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets This looks like it may be the best option for us as well. It's simple and seems to make sense since the location really did change. We also have no tie between our financial system and Remedy at this point, and the only part we are looking at integrating at this time are related to purchasing of new equipment, so this wouldn't affect it. Thanks for your help, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, June 10, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets ** We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Services
Fred, We have Text in the Admin tool for the actual and alias values. The numbers are the ID Enumeration. It is the ID Enumeration values that they want to see which is what we thought they would see because that is what is stored. Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 10, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services What do you see when you look at the WSDL? A Selection list in Remedy should show up as a String in the XML with a list of possible enumeration values. Are your custom values in both the Selection and Alias in the Admin tool? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, June 10, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: OT:Web Services ARS 7.1 patch4 Oracle 10g Solaris I am not sure this is an OT subject or not. We have a form in Remedy that has a selection filed with the following custom enumeration values: * 0 * 1 * 2 * 4 * 8 * 16 * 32 * 64 * 128 We have created a web service for consumption on this form. The system that is consuming this web service is a .NET system. The developers of that system stage that when they view the values of this selection filed in their tools through the web service they see the linear 1-9 values for enumeration rather than the values we have set. Is there something we need to do so they can see the custom values? Any assistance is appreciated. Regards, Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
** I suppose you could add a status reason under the End of Life status for "Stolen." I believe the industry term, though, is "Shrinkage."--- On Wed, 6/10/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.comSubject: Re: Dealing with stolen AssetsTo: arslist@ARSLIST.ORGDate: Wednesday, June 10, 2009, 12:26 PM ** I generally sell...err...I mean look for them on eBay. Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon..net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Dealing with stolen Assets
That second half made me laugh... :-) Thanks! Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/10/2009 03:55 PM Subject: Re: Dealing with stolen Assets Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I suppose you could add a status reason under the End of Life status for Stolen. I believe the industry term, though, is Shrinkage. --- On Wed, 6/10/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: Dealing with stolen Assets To: arslist@ARSLIST.ORG Date: Wednesday, June 10, 2009, 12:26 PM ** I generally sell...err...I mean look for them on eBay. Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon..net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpegimage/png
Re: Archiving and reporting/searching?
From: SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org To: arslist@ARSLIST.ORG Sent: Tuesday, June 9, 2009 11:41:08 PM Subject: Re: Archiving and reporting/searching? ** What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/09/2009 03:39 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Archiving and reporting/searching? How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Services
What the web service publishes is the text in the actual values for selection lists, not the enumeration IDs. You can see it in the WSDL tab of the web service. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, June 10, 2009 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services Fred, We have Text in the Admin tool for the actual and alias values. The numbers are the ID Enumeration. It is the ID Enumeration values that they want to see which is what we thought they would see because that is what is stored. Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 10, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Web Services What do you see when you look at the WSDL? A Selection list in Remedy should show up as a String in the XML with a list of possible enumeration values. Are your custom values in both the Selection and Alias in the Admin tool? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, June 10, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: OT:Web Services ARS 7.1 patch4 Oracle 10g Solaris I am not sure this is an OT subject or not. We have a form in Remedy that has a selection filed with the following custom enumeration values: * 0 * 1 * 2 * 4 * 8 * 16 * 32 * 64 * 128 We have created a web service for consumption on this form. The system that is consuming this web service is a .NET system. The developers of that system stage that when they view the values of this selection filed in their tools through the web service they see the linear 1-9 values for enumeration rather than the values we have set. Is there something we need to do so they can see the custom values? Any assistance is appreciated. Regards, Roger A. Nall Manager Service Assurance/National Applications T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Qualification Anomaly discovered in Operational/Product Tiered Menus for Incident Managment 7.5.
All,
I confirmed this issue with BMC and they submitted a Defect ticket on
this issue. Hopefully they will resolve this issue hopefully in the next
release and/or patch for ITSM 7.5.
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Cc: Begosh, Kevin
Subject: Qualification Anomaly discovered in Operational/Product Tiered
Menus for Incident Managment 7.5.
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to
the HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used
in the Incident Mgt v7.5 menus to pull in the menu values from Company
Module Relationship Config dialog forms for both the Operational and
Product categorizations are different from the Incident Mgt 7.1 versions
of the same menus (they are even the same name). The qualifications
found in the v7.5 menus disables the functionality offered by the
checkboxes under the support modules (User Service Restoration,
Infrastructure Event etc) on the Company/Module Relationship
configuration forms for displaying or hiding Categorizations based on
Incident type field on the Incident form.
NOTE: I have not compared the menu qualifications for Change and Problem
Mgt menus yet.
Has anyone else seen this behavior with ITSM patch 7.5.01? And if so
have you put in a request for this to be fixed in the next patch for
Remedy 7.5?
Below is a side by side comparison of the menu qualifications from both
7.1 and 7.5. Notice that dynamic field values from the Configuration
forms (ex. $10001$) are used in the version 7.1 menus allowing
for the menu to cross check to allow the Categorizations to display or
hide:
Operational Tiered Menus
Primary Form: HPD:HelpDesk
Secondary From: CFG:Service Catalog LookUp
Operational Tier 1 Menu - CFG:CTL:S1-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ((('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global
-)) AND ($Company$ != $NULL$)) OR ($Company$ = ))) AND
(($Service Type$ = User Service Request) AND ('Request Selection'
= Yes)) OR (($Service Type$ = User Service Restoration) AND
('Service Restoration Selection' = Yes))) OR (($Service Type$ =
Infrastructure Restoration) AND ('Infra Restoration Selection' =
Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra Event
Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes)))
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = -
Global - )) AND ($11$ != $NULL$ )) OR ($11$ =))
AND ((($100099$ = User Service Request) AND ( 'Request Selection'
= Yes)) OR (($100099$ = User Service Restoration) AND ( 'Service
Restoration Selection' = Yes)) OR (($100099$ = Infrastructure
Restoration) AND ( 'Infra Restoration Selection' = Yes)) OR
(($100099$ = Infrastructure Event) AND ( 'Infra Event Selection' =
Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
Yes)))
Operational Tier 2 Menu - CFG:CTL:S2-HPD-Q (ITSM 7.5.01)
Qualification (7.5): ('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global
-)) AND ($Company$ != $NULL$)) OR ($Company$ = ))) AND
(($Service Type$ = User Service Request) AND ('Request Selection'
= Yes)) OR (($Service Type$ = User Service Restoration) AND
('Service Restoration Selection' = Yes))) OR (($Service Type$ =
Infrastructure Restoration) AND ('Infra Restoration Selection' =
Yes))) OR (($Service Type$ = Infrastructure Event) AND ('Infra Event
Selection' = Yes))) OR (($Service Type$ = $NULL$) AND ('Help Desk
Selection' = Yes AND ('Categorization Tier 1' = $Categorization
Tier 1$)) AND ('Categorization Tier 2' != $NULL$)
Qualification (7.1): ( 'Status-CAT' = Enabled) AND ( 'Status-CTA' =
Enabled) AND 'Company' = $11$) OR ( 'Company' = -
Global - )) AND ($11$ != $NULL$ )) OR ($11$ =))
AND ((($100099$ = User Service Request) AND ( 'Request Selection'
= Yes)) OR (($100099$ = User Service Restoration) AND ( 'Service
Restoration Selection' = Yes)) OR (($100099$ = Infrastructure
Restoration) AND ( 'Infra Restoration Selection' = Yes)) OR
(($100099$ = Infrastructure Event) AND ( 'Infra Event Selection' =
Yes)) OR (($100099$ = $NULL$ ) AND ( 'Help Desk Selection' =
Yes))) AND ( 'Categorization Tier 1' = $100063$) AND (
'Categorization Tier 2' != $NULL$ )
Operational Tier 3 Menu - CFG:CTL:S3-HPD-Q
Qualification (7.5): (('Status-CAT' = Enabled) AND ('Status-CTA' =
Enabled)) AND 'Company' = $Company$) OR ('Company' = - Global
-)) AND ($Company$ != $NULL$)) OR ($Company$ = ))) AND
(($Service Type$ = User Service Request) AND ('Request Selection'
= Yes)) OR (($Service Type$ = User Service
Re: how to import into currency fields?
What always worked for me, is to import with an additional zero to the end, like this: 123.95 USD 0. That's *a lot* simpler than using additional workflow. In this example, the 0 is the epoch value for the currency conversion date. If you are not using other currencies and the conversion functions in AR System (and I have yet to run into a client that does) then you will be just fine without it. -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jun 10, 2009 5:47 PM, Rick Cook remedyr...@gmail.com wrote: ** Kay, I noticed the same problem in 6.3. The workaround (I won't call it a fix) was this: 1) Create a character field in the form into which you are importing the data, or identify an existing one that isn't being used. 2) Create a Filter that fires on Merge that moves the data from the character field to the currency field. 3) Map your import to push the currency data to the character field. 4) When you are done, you can delete the character field (if you created one) and the Filter. Rick On Wed, Jun 10, 2009 at 8:39 AM, Fariss, Ron ron_far...@aigvalic.com wrote: ** Kaye, Y... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
