AW: Server-side Log Files empty
Kali, perhaps you have turned on Log per Thread. The files are then named xxx.log-threadid. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Dienstag, 11. August 2009 04:17 An: arslist@ARSLIST.ORG Betreff: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Hi Conny, Sorry, i didn't fully understand the email below. Are you saying I should try checking the Log per Thread option? (Right now, it's unchecked) Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, 11 August 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: AW: Server-side Log Files empty ** Kali, perhaps you have turned on Log per Thread. The files are then named xxx.log-threadid. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Dienstag, 11. August 2009 04:17 An: arslist@ARSLIST.ORG Betreff: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Product Catalog Console is not working( BMC Atrium Core-7.5)
Hi All, I have installed BMC Atrium Core 7.5 on following infra configurations: AR server : 7.5.00 Patch 001 Database : Oracle 10g Mid Tier : 7.5.00 Patch 001 Also, the product catalog is installed on the server.But,the product categorization data is not showing up in Product Catalog Console.I tried to import the product catalog by using BMC Atrium Core Maintenance tool.But,when i try to Run the ProductCatalogDataLoader.xml in the Run Extension tab of maintenance tool,i am getting an error for invalid AR user credentials. But, the ar server user credentials are correct. Please help on this. Regards, Sachin -- View this message in context: http://www.nabble.com/Product-Catalog-Console-is-not-working%28-BMC-Atrium-Core-7.5%29-tp24914185p24914185.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Reconciliation - Identification Stage
ARS 7.1p5 SQL Server 2005 CMDB 2.1 p4 Have two datasets that were created from two different discovery sources. Each has several BMC Computer records. The reconciliation ID in both is set to 0 as neither has never been reconciled with another source. I created an identification activity to compare the two datasets matching on the Name. I set one of the datasets as the master in the activity. When I run the activity the second data set (non master) records gets assigned reconciliation IDs but the master dataset records do not. It is my understanding that the identification activity would match records in the two datasets and give them the same reconciliation id. If I then take the identification job and reverse the roles of each dataset and rerun the job the records on both sides will get reconciliation ids that match. So it looks like you can do this sort of comparison but only when one dataset already has been reconciled? Does this make sense or am I missing something. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
UNSUBSCRIBE
Regards, Megha Kulkarni | Capgemini India | Mumbai Senior Consultant | OS | AM - ITSM Mobile: + 91 9920890745 | Voip: + 1 91 312 2211659 Email : megha.kulka...@capgemini.commailto:megha.kulka...@capgemini.com [cid:image001.jpg@01CA1A95.632A0D30] Together. Free your energies /PREp style=font-family:arial;color:grey style=font-size:13pxThis message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message./pPRE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.jpg
Employees clocking in and out
Dear List, Does anybody know of a good time-card system for employees clocking in and out, that integrates into Remedy? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
UNSUBSCRIBE
** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: ITSM 7.5/SRM 2.2 Issues
Hi Scott, The patch 003 read me, states to install on ARS 7.5 patch 001. Patch 002 is now availavle for ARS 7.5. Try installing patch 002, and then re-installing SRM 2.2. If your using VM should be easy enough to go back to your snapshot prior to SRM install. Ken Scott Parrish sparr...@itprophets.com wrote: Listers, We are currently having major issues with SRM 2.2 Patch 003 running on ARS 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an upgrade? And, did you run into any issues or problems? ARS 7.5.0 ITSM 7.5.1 SQL Server 2005 Windows Server 2003 Standard Edition Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi Garg Sent: Tuesday, August 11, 2009 05:38 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers AreOutlook.jpg
Re: Server-side Log Files empty
Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
** You keep saying that word... I do not think you know what it means.--TimFrom: Darrell Reading darrell.reading...@wal-mart.comTo: arslist@ARSLIST.ORGSent: Tuesday, August 11, 2009 7:35:38 AMSubject: Re: [ARSLIST] UNSUBSCRIBE ** Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi GargSent: Tuesday, August 11, 2009 05:38To: arslist@ARSLIST.ORGSubject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER:---The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect.---_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: ITSM 7.5/SRM 2.2 Issues
Scott, While we are on 7.1, I am curious what issues you are having with SRM 2.2. We ran into lots of issues and resolved most of them without a reinstall so if you post them here, we may be able to give you a better answer. We've had some issues with BMC support providing answers with SRM, and I think the reason is that it's too big and complex for only two people (Jason and Jeff) to support in the U.S., so the simple answer ends up being for you to reinstall. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Monday, August 10, 2009 4:40 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.5/SRM 2.2 Issues ** Listers, We are currently having major issues with SRM 2.2 Patch 003 running on ARS 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an upgrade? And, did you run into any issues or problems? ARS 7.5.0 ITSM 7.5.1 SQL Server 2005 Windows Server 2003 Standard Edition Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
syncing environments
We are at the point where we need to sync the data from our production system back into out test system--primarily for performance testing at this point. The problem is how to accomplish this. Last time we did this, we copied the DB over...and ended up with a lot of trouble. We had to re-install EIE three times to get it working on test again. What is the best way to get the data over from Production without breaking test? Remedy 7.1, ITSM 7.0.3, EIE, Config Disc. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
I would also turn on SQL logging to see if they are actually getting the UPDATE statement from inside Remedy Also ... What version Remedy, server Platform, and DB? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, August 11, 2009 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: syncing environments
I just did a refresh of my test system. I copied over the DB and purged the license; applied a new license and it works like a charm. (I do have Email turned off b/c I don't want users to get emails from testing server). The first time, I did this I copied we took a server snap shot and db snap shot and created a virtual server. The database was put on a different SQL server. Then I had to go into the server and rename registry keys and system folders to the testservername. Also did this in the ar.cfg file. What I can't get to work after doing the copy is the mid-tier.. An alternative would be to use Remedy Migrator and migrate the objects that are different; or entire applications. ARS7.1 ITSM7.0 P2 SQL2005 -Marcelo- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, August 11, 2009 8:46 AM To: arslist@ARSLIST.ORG Subject: syncing environments ** We are at the point where we need to sync the data from our production system back into out test system--primarily for performance testing at this point. The problem is how to accomplish this. Last time we did this, we copied the DB over...and ended up with a lot of trouble. We had to re-install EIE three times to get it working on test again. What is the best way to get the data over from Production without breaking test? Remedy 7.1, ITSM 7.0.3, EIE, Config Disc. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Logging onto MidTier
Well, taking away the guest user access will make them login. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Kemes, Lisa Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, August 10, 2009 9:36 AM Subject: Logging onto MidTier ** I have a MidTier form that is open to the public and anyone that gets into it is automatically logged on as a guest user. If they need to change anything, then they will need to log on to the MidTier with their user id and password (if they have one) to make the changes. I have a button that does a run process to this URL: http://servername/arsys/servlet/ViewFormServlet?server=serverform=On+Call Under normal circumstances, this would make the user go to the log in screen, log in and then go to the form, but since they are already logged in as guest, it takes them right back to the same form with guest access again Is there any URL or anything that will force the user to login? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: syncing environments
The best way is what you had probelms with DB restore. The Migrator will provide a way to transfer the underlieing data or you can do a lot of exports/imports. Some others may have additional methods. -Original Message- From: Ramey, Anne anne.ra...@its.nc.gov To: arslist@ARSLIST.ORG Sent: Tue, Aug 11, 2009 9:46 am Subject: syncing environments ** We are at the point where we need to sync the data from our production system back into out test system--primarily for performance testing at this point. The problem is how to accomplish this. Last time we did this, we copied the DB over…and ended up with a lot of trouble. We had to re-install EIE three times to get it working on test again. What is the best way to get the data over from Production without breaking test? Remedy 7.1, ITSM 7.0.3, EIE, Config Disc. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WSS Username Token
Can Remedy 6.3 handle WSS Username Tokens in consuming Web Services?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu http://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.jpg
Re: syncing environments
Anne, This kind of functionality is built-into our ESS @ Work solution. Our Configuration Data Management (CDM) application allows our Administrators to synchronize environments without the fear of losing precious data. You can easily compare data between servers and then transfer as required, we do data integrity checks and track updates via a Change Log. This is not a bolt-on application for ESS, it is built-in. Also note that there is no additional cost for ESS @ Work on a test or development server adding additional value to an already mature and proven enterprise solution. In case you are interested in how this works: http://www.buoyantsolutions.net/ESS_Info/ESS%20Configuration%20Data%20Manage ment%20Guide.pdf Contact me off-list if you'd like to schedule a demonstration or visit our website. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, August 11, 2009 6:46 AM To: arslist@ARSLIST.ORG Subject: syncing environments ** We are at the point where we need to sync the data from our production system back into out test system--primarily for performance testing at this point. The problem is how to accomplish this. Last time we did this, we copied the DB over.and ended up with a lot of trouble. We had to re-install EIE three times to get it working on test again. What is the best way to get the data over from Production without breaking test? Remedy 7.1, ITSM 7.0.3, EIE, Config Disc. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Application Service
Hi, Arsystem 7.0.1 patch 2 ITSM suite We are looking to make sure requests from the Requestor Console come in from the user and not from the Remedy Application Service user. This functionality on the Changes comes in from the actual user when submitting via the requestor console. The Incidents however come from the Remedy Application Service as the submitter. Before I put changes into the workflow, I am wondering if there is some setting I am missing? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Employees clocking in and out
** Years ago whenI was at University of Oklahoma, I created a form that stored timestamp of login and logout. Every login created a new record, every logout found the last record and set the exit time. I then had my student employees login to Remedy as soon as the came on shift and log out when they went off shift. Not fancy but it worked. IF the people you are tracking don't do Remedy as a standard part of there day you could do an end user form that they put in their name or employee id then click "Clock In" or "Clock Out" and have that do the same idea. Timestamp is your friend ;) Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Employees clocking in and outFrom: Robert D Martin marti...@jmu.eduDate: Tue, August 11, 2009 5:35 amTo: arslist@ARSLIST.ORG** Dear List, Does anybody know of a good time-card system for employees clocking in and out, that integrates into Remedy? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Employees clocking in and out
Thanks, Kelly, We use a similar system. The trouble is they come in and turn on their computer, and it takes a couple minutes for it to warm up before they can log in. Then at the end of the day they log off, then have to shut down their computer before they can leave, and they aren’t getting paid for the time that their computer is starting and stopping. We have been just adding an extra three minutes onto the time worked, but now we are interested in exploring other possibilities. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Tuesday, August 11, 2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Employees clocking in and out ** Years ago when I was at University of Oklahoma, I created a form that stored timestamp of login and logout. Every login created a new record, every logout found the last record and set the exit time. I then had my student employees login to Remedy as soon as the came on shift and log out when they went off shift. Not fancy but it worked. IF the people you are tracking don't do Remedy as a standard part of there day you could do an end user form that they put in their name or employee id then click Clock In or Clock Out and have that do the same idea. Timestamp is your friend ;) Kelly Deaver kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Employees clocking in and out From: Robert D Martin marti...@jmu.edu Date: Tue, August 11, 2009 5:35 am To: arslist@ARSLIST.ORG ** Dear List, Does anybody know of a good time-card system for employees clocking in and out, that integrates into Remedy? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Remedy and Pinnacle. How to marry these two guys? I mean don't read too much...
...into the previous sentence...I knew I wrote something funny as soon as I finished writing it...but I will leave it there as an example of failed attempt at word play...and ask this question: Is your organization using Paetec's Pinnacle (6.2 for us) and if yes, is it integrated with Remedy in any way? We are implementing Pinnacle for Telecom billing and trying to figure out how it and Remedy can complement each other. If not the tools, the processes automated by Remedy/trouble-ticketing/service request and Pinnacle's billing functions are integrated. That is to say that they touch upon each other whether the organization recognizes and formalizes the process integration or not. There is an overlap in functionality as well, as Pinnacle has a tracking piece as well. And Remedy (Helpdesk 5.x) has some rudimentary costing feature, not to mention ITSM 7.x that we may be going to soon. We are trying to figure out how to put Remedy and Pinnacle together. Please share your opinion/experience. I am told that Pinnacle people claim that they can integrate Remedy 7 (ITSM 7.x?) with Pinnacle, but not older versions of Remedy. I am yet to understand this claim. Matthew C. Gayford of Univ of North Carolina, you asked a similar question back in Jan, but received no reply. Any upadte? TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid Tier - Load Balancers
Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ Comparte tus recuerdos en línea con quien tú desees. http://www.microsoft.com/mexico/windows/windowslive/products/photos-share.aspx?tab=1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
What OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers ** Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ Comparte tus recuerdos en línea con quien tú desees quien tú desees. http://www.microsoft.com/mexico/windows/windowslive/products/photos-share.a spx?tab=1 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
SunOS 5.10 Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 11 Aug 2009 11:38:46 -0500 From: frederick.w.gro...@xo.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG What OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _ Con Windows Live, puedes organizar, editar y compartir tus fotos. http://www.microsoft.com/mexico/windows/windowslive/products/photo-gallery-edit.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
Yes, BigIP is the generig name that is in front of the three web servers and handle all the transactions based on the load balancer rules and also they send information to any of the app servers Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you Date: Tue, 11 Aug 2009 10:39:46 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers ** Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Comparte tus recuerdos en línea con quien tú desees quien tú desees. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ Feliz aniversario Messenger! www.aniversariomessenger.com.mx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WSS Username Token
Ron, ARS (version anything) can do just about anything. It is just a matter of how much code that you need to write. :) There was even a Web client before ARWeb was created by Remedy. :) However, the Out Of the Box (OOB) WebService consumption stuff (which is really a kind of embedded Plugin to the ARS Server) in v6.3 does not support web authentication during the HTTP transaction. However you could make your own plugin that could do that. You could also run a $PROCESS$ call to run a command line based Web Service client that would do what you need it to do. (And then parse the return XML text later.) I doubt that answer provides much comfort, but it is possible. ( Just likely harder than you wanted it to be.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 11, 2009 at 10:01 AM, Suwanski, Ronrsuwan...@devry.com wrote: ** Can Remedy 6.3 handle WSS Username Tokens in consuming Web Services?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com www.devry.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reconciliation - Identification Stage
Items can only be matched between datasets where the item in the master dataset already has a reconciliation ID. So, if the ID is zero in both datasets, the items will never match. The usual process is that you will auto-identify the records (or some portion of them based on criteria that you set in a qualification group) in the master dataset, and then you will run an identification activity with the other dataset to see which items in the second dataset match the items that you have already identified in the first dataset. If neither of the datasets that you are talking about is the gold dataset (BMC.ASSET), it would be good to first run an identification activity between gold and one or both of the secondary datasets. That way, you match up any discovery items that already match gold. Then you can auto-identify items in one of the secondary datasets to identify new items that will eventually get merged into gold. Then, lastly, you can run an identification activity between the two secondary datasets to find all items that match between them, and merge the final results into gold if you want. Does that make sense? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, August 11, 2009 3:35 AM To: arslist@ARSLIST.ORG Subject: Reconciliation - Identification Stage ARS 7.1p5 SQL Server 2005 CMDB 2.1 p4 Have two datasets that were created from two different discovery sources. Each has several BMC Computer records. The reconciliation ID in both is set to 0 as neither has never been reconciled with another source. I created an identification activity to compare the two datasets matching on the Name. I set one of the datasets as the master in the activity. When I run the activity the second data set (non master) records gets assigned reconciliation IDs but the master dataset records do not. It is my understanding that the identification activity would match records in the two datasets and give them the same reconciliation id. If I then take the identification job and reverse the roles of each dataset and rerun the job the records on both sides will get reconciliation ids that match. So it looks like you can do this sort of comparison but only when one dataset already has been reconciled? Does this make sense or am I missing something. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Brian, That sounds like a strange one. What version of the ARS are you on? And is this happening on both the web as well as the native client? Since the Decimal field is not a character field it is not really possible to use any string functions against it to strip out any non numeric characters or spaces. You MAY be able to do it if you, set the value contained in the Decimal field, to a temp character field, and assuming it copies the whole value as the user enters it, you can strip the field of all Alpha characters and spaces, and then set it back to the Decimal field.. It still is strange that it doesn't throw an interface error like 'value out of range' or something but prefers converting a invalid value to a 0. Is this a custom developed application? Assuming that you are running the more recent versions of the ARS, you must be aware of the currency fields. If it is a custom application, have you tried using the currency field? Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Monday, August 10, 2009 2:12:38 PM Subject: Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** Yes, BigIP is the generig name that is in front of the three web servers and handle all the transactions based on the load balancer rules and also they send information to any of the app servers Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you _ Date: Tue, 11 Aug 2009 10:39:46 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers ** Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ Comparte tus recuerdos en línea con quien tú desees quien http://www.microsoft.com/mexico/windows/windowslive/products/photos-share.a spx?tab=1 tú desees. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ ¿Quieres un regalo de cumpleaños? Messenger te lo da _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Application Service
Tim, There probably is a reason why they have designed the Submitter field C2 to have that value. Have you checked if there is any other custom field that is created in the application that holds the actual login name of the submitter? As you must be aware changing the contents of C2 can functionally affect the application if it was designed to hold the Remedy Application Service user name. If I were you I might try raising it as a inicident with BMC Support and ask them if the reason for that is an oversight on their part or they have actually intended C2 to have that value.. Cheers Joe From: Tim Rondeau timothy.rond...@phaseforward.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 11:12:48 AM Subject: Remedy Application Service ** Hi, Arsystem 7.0.1 patch 2 ITSM suite We are looking to make sure requests from the Requestor Console come in from the user and not from the Remedy Application Service user. This functionality on the Changes comes in from the actual user when submitting via the requestor console. The Incidents however come from the Remedy Application Service as the submitter. Before I put changes into the workflow, I am wondering if there is some setting I am missing? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
It seems that, actually our networking team has configured this to high persistance, but it seems that the web servers still referencing to other ar server Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 11 Aug 2009 11:04:44 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** Yes, BigIP is the generig name that is in front of the three web servers and handle all the transactions based on the load balancer rules and also they send information to any of the app servers Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you Date: Tue, 11 Aug 2009 10:39:46 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers ** Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Comparte tus recuerdos en línea con quien tú desees quien tú desees. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ¿Quieres un regalo de cumpleaños? Messenger te lo da _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ Con Windows Live, puedes organizar, editar y compartir tus fotos.
Re: Decimal Field
My suggestion would be to put the $ outside the form at the left edge - customers would be less likely to add a $ if there was already one there. But you could also use a mask to be sure that all values entered are either numeric or a decimal point. Hope this helps, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, August 10, 2009 2:13 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
We used the physical address and the problem still there Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 11 Aug 2009 11:15:04 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** You could try configuring each Mid-Tier to point to the physical IP of each App server and see if the problem goes away, if it does then you know it's a problem with the load balancer between them... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** It seems that, actually our networking team has configured this to high persistance, but it seems that the web servers still referencing to other ar server Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 11 Aug 2009 11:04:44 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** Yes, BigIP is the generig name that is in front of the three web servers and handle all the transactions based on the load balancer rules and also they send information to any of the app servers Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you Date: Tue, 11 Aug 2009 10:39:46 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers ** Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so,
Re: Mid Tier - Load Balancers
Alright, that rules out that load balancer, what if you access each midtier through it's physical IP, while it's configured to point to the static ip of the app server, any problems there? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** We used the physical address and the problem still there Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ Date: Tue, 11 Aug 2009 11:15:04 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** You could try configuring each Mid-Tier to point to the physical IP of each App server and see if the problem goes away, if it does then you know it's a problem with the load balancer between them... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** It seems that, actually our networking team has configured this to high persistance, but it seems that the web servers still referencing to other ar server Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ Date: Tue, 11 Aug 2009 11:04:44 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** Yes, BigIP is the generig name that is in front of the three web servers and handle all the transactions based on the load balancer rules and also they send information to any of the app servers Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you _ Date: Tue, 11 Aug 2009 10:39:46 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG ** Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers ** Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid
Re: Employees clocking in and out
Dwayne, Most time systems use a standard RDBMS. If you are yet to pick a time card system, I would suggest picking one that can be installed on the same type of database that your ARS is on so that reading the contents of the time system data would not be more complicated than it should be.. What sort of integration are you looking for? I'm guessing assignment of tickets based on if the employee has already clocked in? If it is something like that it may involve writting a DB trigger or a stored proceedure from the time card database to update ARS.. Hope this helps.. Joe From: Robert D Martin marti...@jmu.edu To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 6:35:37 AM Subject: Employees clocking in and out ** Dear List, Does anybody know of a good time-card system for employees clocking in and out, that integrates into Remedy? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier - Load Balancers
Here is what we do… (We have 2 cName aliases 1 for MT arsweb and 1 for ARS prodars that are load balanced) The LB points a user to one of our MT servers which connects to the ARS on the same box. We added to that server's /etc/hosts file so that the cName for the MT points to the MT on that server. We did the same for the cName of ARS. This way once a user is on a prod box they stay on that server (any reference to the MT load balanced cName goes to the MT on that same server, any reference to the ARS load balanced cName goes to the ARS on that same server) Each MT server is configured to know the load balanced ARS cName and the local server name only. Each ARS server knows itself by both the local name and the load balanced cName. It may not be the best method of doing this but it works. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers We used the physical address and the problem still there Hugo Ruesga perotsystems® -Original Message- Date: Tue, 11 Aug 2009 11:15:04 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG You could try configuring each Mid-Tier to point to the physical IP of each App server and see if the problem goes away, if it does then you know it's a problem with the load balancer between them... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers ** It seems that, actually our networking team has configured this to high persistance, but it seems that the web servers still referencing to other ar server Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 -Original Message- Date: Tue, 11 Aug 2009 11:04:44 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG It sounds like you may be having problems with the load balancer between the web and the app moving you around when you don't want it too. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Load Balancers Yes, BigIP is the generig name that is in front of the three web servers and handle all the transactions based on the load balancer rules and also they send information to any of the app servers Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 -Original Message- Date: Tue, 11 Aug 2009 10:39:46 -0600 From: lj.longw...@gmail.com Subject: Re: Mid Tier - Load Balancers To: arslist@ARSLIST.ORG Hugo, When you say 'BigIP addresses on both sides', do you mean to see that you have a virtual name in front of the web servers that points you to one of the 3 based on your load balance rules, and that each web server then in turn goes to another load balanced IP to determine which Remedy server it goes to, or is each individual web server pointed to a specific remedy server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hyunkel v2.0 Sent: Tuesday, August 11, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Mid Tier - Load Balancers Listers: We are facing a couple of issues with mid tier and with our load balancer. let me give you a brief summary We have 3 ARS Servers (ARS 7.1) with their own mid tier for each one. All of this are handle as a server group defined with a BigIP address on both sides (one for app servers and the other one for the web servers) Our load balancers are handle to make the connections with persistance Actually we are getting 3 kind of error messages 1.- ARERR 329 Failed authentication string for user 2.- ARERR 9350 related of a missing packages from mid tier to ar server 3.- ARERR 9351 related of a missing packages from browser to mid tier With this until we have defined and configured the loadbalancers the mid tier still sending packages to all the other app servers this gives inconsistency in the communication and affects the user experience inside the application. 1.- Anybody from the list has experienced something like that? 2.- If so, could give us a hand? Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868
Print Button on a custom SRM interface form
Hi, How could I get a print button to use the User tool (and crystal) to set up a print view of an SRM advanced interface form? In HPD:Help Desk and other Remedy 7.1 forms, there is a print button that brings up a nice formatted version of an Incident. I would like that same functionality with an SRM form. The existing HPD print button goes through several active links. When I associate the form to the ALs and add the same Print button to my custom form, it fails qualification. SHR:SHR:PrintPreview-R_100 ($OPERATION$ = SET ) OR (($OPERATION$ = QUERY ) AND ($SCHEMA$ LIKE %Console% )) Is it something easy to do? Is there a simple Print object or keyword that I could use? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5/SRM 2.2 Issues
Is the SRM support just 2 people? Maybe that explains why it took 9 months to fixing a patch issue (they insisted that we reinstall our whole dev environment and reinstall SRM to 'fix' the issue during that 9 month period)... On Aug 11, 9:37 am, Pierson, Shawn shawn.pier...@sug.com wrote: Scott, While we are on 7.1, I am curious what issues you are having with SRM 2.2. We ran into lots of issues and resolved most of them without a reinstall so if you post them here, we may be able to give you a better answer. We've had some issues with BMC support providing answers with SRM, and I think the reason is that it's too big and complex for only two people (Jason and Jeff) to support in the U.S., so the simple answer ends up being for you to reinstall. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Monday, August 10, 2009 4:40 PM To: arsl...@arslist.org Subject: ITSM 7.5/SRM 2.2 Issues ** Listers, We are currently having major issues with SRM 2.2 Patch 003 running on ARS 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an upgrade? And, did you run into any issues or problems? ARS 7.5.0 ITSM 7.5.1 SQL Server 2005 Windows Server 2003 Standard Edition Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Is this a Known Error on Remedy 7.5
All, I created a Navigation Panel in R 7.5 and wrote a AL to fire on one of its menu item. But on user/web tool, it is not firing. There is no run if qualification so no question of failure. All other things are working fine. Also, nothing is coming in Logs as well for above scenario. Is this a known issue with BMC Remedy 7.5?? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Is this a Known Error on Remedy 7.5
I have ALs working on a vertical navigation bar on 7.5 p1... Did you check permissions on the AL? More details would probably help-- such as what action you are attempting to fire, etc. Brien Dieterle On 8/11/2009 11:46 AM, Bhupesh Gupta wrote: ** All, I created a Navigation Panel in R 7.5 and wrote a AL to fire on one of its menu item. But on user/web tool, it is not firing. There is no run if qualification so no question of failure. All other things are working fine. Also, nothing is coming in Logs as well for above scenario. Is this a known issue with BMC Remedy 7.5?? -- Regards, Bhupesh Gupta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5/SRM 2.2 Issues
By support, I am referring to the BMC Support staff, those that answer phones, etc. I have no idea how many programmers and others are there behind the scenes, but based on what information I have, there are two front-end support people for SRM in the U.S. Both myself and others I have talked with have only worked with these two guys on SRM issues, although they supposedly have worked with engineering as well. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Tuesday, August 11, 2009 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5/SRM 2.2 Issues Is the SRM support just 2 people? Maybe that explains why it took 9 months to fixing a patch issue (they insisted that we reinstall our whole dev environment and reinstall SRM to 'fix' the issue during that 9 month period)... On Aug 11, 9:37 am, Pierson, Shawn shawn.pier...@sug.com wrote: Scott, While we are on 7.1, I am curious what issues you are having with SRM 2.2. We ran into lots of issues and resolved most of them without a reinstall so if you post them here, we may be able to give you a better answer. We've had some issues with BMC support providing answers with SRM, and I think the reason is that it's too big and complex for only two people (Jason and Jeff) to support in the U.S., so the simple answer ends up being for you to reinstall. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Parrish Sent: Monday, August 10, 2009 4:40 PM To: arsl...@arslist.org Subject: ITSM 7.5/SRM 2.2 Issues ** Listers, We are currently having major issues with SRM 2.2 Patch 003 running on ARS 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an upgrade? And, did you run into any issues or problems? ARS 7.5.0 ITSM 7.5.1 SQL Server 2005 Windows Server 2003 Standard Edition Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Decimal Field
Joe, We are on ARS 7.1 and it is a custom app. The users enter the amount on a display form and the it does a push to another back end form. No error messages. If they enter $150.50 on the display form then 0.00 ends up on the back end form. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, August 11, 2009 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Decimal Field ** Brian, That sounds like a strange one. What version of the ARS are you on? And is this happening on both the web as well as the native client? Since the Decimal field is not a character field it is not really possible to use any string functions against it to strip out any non numeric characters or spaces. You MAY be able to do it if you, set the value contained in the Decimal field, to a temp character field, and assuming it copies the whole value as the user enters it, you can strip the field of all Alpha characters and spaces, and then set it back to the Decimal field.. It still is strange that it doesn't throw an interface error like 'value out of range' or something but prefers converting a invalid value to a 0. Is this a custom developed application? Assuming that you are running the more recent versions of the ARS, you must be aware of the currency fields. If it is a custom application, have you tried using the currency field? Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Monday, August 10, 2009 2:12:38 PM Subject: Decimal Field ** I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
File wfd_shared.h
Good afternoon: Our system is ARS 7.5 Patch 1. I am trying to compile the API example 'Driver'. The first file to compile, api.c, fails because it is missing the include file wfd_shared.h. Does anyone have a copy of this file that they would post for me? Thank you, Thorin We Energies Milwaukee, WI ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: File wfd_shared.h
Where is this file actually being included from? Perhaps you could post the entire error text that the compiler is printing. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marty.Thorin Sent: Tuesday, August 11, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: File wfd_shared.h Good afternoon: Our system is ARS 7.5 Patch 1. I am trying to compile the API example 'Driver'. The first file to compile, api.c, fails because it is missing the include file wfd_shared.h. Does anyone have a copy of this file that they would post for me? Thank you, Thorin We Energies Milwaukee, WI ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARS 7.1 LDAP Queries for Active Directory
Good afternoon, We're trying to build a Vendor form to work with Active Directory groups and I thought I'd ask the ARSlist for further assistance. We are trying to figure out 1) how to tell who the members of a group are, and 2) we want to be able to add new members to the group via the vendor form. If anyone has done this and can tell me how to accomplish it I would greatly appreciate it. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WSS Username Token
Note that AR System 7.5.00 includes support for a Username Token for consumption. There's currently no additional security (i.e. WS-Security) on the token, but the username token itself is understood. Since AR System 6.3.00 is no longer supported, this is another great reason to upgrade! ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, August 11, 2009 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: WSS Username Token Ron, ARS (version anything) can do just about anything. It is just a matter of how much code that you need to write. :) There was even a Web client before ARWeb was created by Remedy. :) However, the Out Of the Box (OOB) WebService consumption stuff (which is really a kind of embedded Plugin to the ARS Server) in v6.3 does not support web authentication during the HTTP transaction. However you could make your own plugin that could do that. You could also run a $PROCESS$ call to run a command line based Web Service client that would do what you need it to do. (And then parse the return XML text later.) I doubt that answer provides much comfort, but it is possible. ( Just likely harder than you wanted it to be.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Aug 11, 2009 at 10:01 AM, Suwanski, Ronrsuwan...@devry.com wrote: ** Can Remedy 6.3 handle WSS Username Tokens in consuming Web Services?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com www.devry.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Re: Server-side Log Files empty
May be a trivial question, but with the logs on for a slightly longer period of time, is activity from normal processes in Remedy getting logged? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and
Re: Server-side Log Files empty
Hmm...seems like nothing is being logged. I turned on the logs on the server (API, User, SQL and Filter), logged in to that server, modified some info in my User form and saved it. But the logs are still empty. Is there anything else I need to set in order to trigger logging? Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, 12 August 2009 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** May be a trivial question, but with the logs on for a slightly longer period of time, is activity from normal processes in Remedy getting logged? Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600
Re: Server-side Log Files empty
You didn't mention what AR Server version and DB, etc, that you are on. If nothing is being logged, then something is obviously wrong and you need to resolve that issue first. Is this a new install? Is this a Test/Dev or Production environment? A first logical step might be to examine the arerror log to see if there is any indication of problems there. You may also want to restart AR Server and verify that things start properly. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hmm...seems like nothing is being logged. I turned on the logs on the server (API, User, SQL and Filter), logged in to that server, modified some info in my User form and saved it. But the logs are still empty. Is there anything else I need to set in order to trigger logging? Regards, Kali _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Is this a Known Error on Remedy 7.5
Bhupesh, Have you refreshed the mid-tier cache after creating the Active Link? If yes to the above, do you have any restrictions on the Active Link that restricts it for firing for certain $CLIENT-TYPE$ ?? Joe From: Bhupesh Gupta gupta.bhupesh3...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 2:46:22 PM Subject: Is this a Known Error on Remedy 7.5 ** All, I created a Navigation Panel in R 7.5 and wrote a AL to fire on one of its menu item. But on user/web tool, it is not firing. There is no run if qualification so no question of failure. All other things are working fine. Also, nothing is coming in Logs as well for above scenario. Is this a known issue with BMC Remedy 7.5?? -- Regards, Bhupesh Gupta __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 1651 Incorrect Format In The Definition File
Hi Remedians, I got one error message Incorrect Format In The Definition File. What could be the reason solution of this. Please guide me. Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
