SV: Escalations on vendor forms

[Jonas Stumph Stevnsvig]

Hello again,

Do any of you have escalations running on vendor forms on a 7.5 server? I am 
having a bit of a hard time beleiving that I am the only one with the problem. 
And BMC's supporters apparently aren't reading my questions properly.

We're on 7.5 patch 3.



with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk


Fra: Jonas Stumph Stevnsvig [mailto:jonas.stumph.stevns...@bec.dk]
Sendt: 4. december 2009 09:39
Emne: Escalations on vendor forms

**
Hello all you merrymakers and hardworking folk,

I have a little bit of a bother with an escalation which will not run on 7.5 
but ran fine on 6.3;

The escalation runs on a vendor form, but no matter what I try, it comes up 
with the message " --> Failed qualification" even if my qualification is empty.

I even tried making a separate escalation on a different vendorform - same 
result.

has anyone met this before?

with best regards and Seasonal greetings



with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk



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Re: View form to MS SQL database from Oracle based ARSystem

[Victor Olufowobi]

 

Joe, 

Thanks for the information and the links. 

Unfortunately the external application does not publish web services
- I was thinking that maybe I could use the AIE plugin to create view
forms without going through the procedure of creating db link.
 ... But nevermind, I'll have to talk to the Oracle db administrator
:) 

Thanks again 

Victor
 On Tue 08/12/09 01:57 , Joe D'Souza jdso...@shyle.net sent:
  **   Victor,   Using the AIE should get you "close" where you
want to be..   Its straight forward, once you have AIE installed.. All
you need to do is configure AIE to access the MS-SQL database using
the AIE configuration console (its straight forward), and then create
that link. You then can use AIE schedules to exchange data. This means
that you would need a container table to hold that data. You cannot to
the best of my knowledge create a view form directly to a table in
MS-SQL using the AIE plugin.. So data got this way will not be online
data but will take a while to refresh depending on your refresh
schedules.   To create a direct connection from Oracle to MS-SQL by
creating a table view of you would need to install the Oracle ODBC
drivers. Check this article..
http://www.dba-oracle.com/t_database_link_sql_server_oracle.htm [1]  
Using JDBC to access MS-SQL. This however may not allow you to create
a DB link from Oracle to MS-SQL
http://msdn.microsoft.com/en-us/library/ms378749.aspx [2]   Have you
considered using Web Services for whatever you want to do? Does that
other application driven by that foreign data publish web services you
could consume? That would be perhaps more straight forward..   There
are also third party tools you may want to consider if you want data
connections to be online and real time.. Tibco is a name that comes to
my mind as I have used it in the past.   Hope this helps..   Cheers  
Joe-Original Message-
 FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on BEHALF OF Victor Olufowobi
 SENT: Monday, December 07, 2009 10:14 AM
 TO: arslist@ARSLIST.ORG
 SUBJECT: View form to MS SQL database from Oracle based ARSystem
 **  

 BODY {  FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE: 12px
}  Listers, 

I need to create view forms to MS SQL databese to be used by ARS 7.5
with Oracle database.
 Do I need to create linked server from Oracle Database or can I just
use available plugins from ARS (for example the one used by AIE)? 

Any link to relevant documentation will be appreciated 

Victor_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
the Answers Are"_ 

Links:
--
[1] http://www.dba-oracle.com/t_database_link_sql_server_oracle.htm
[2] http://msdn.microsoft.com/en-us/library/ms378749.aspx

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Re: Escalations on vendor forms

[Jarl Grøneng]

Hi,

Do escalation fail on one vendor form, or vendor forms in general?

Regards,
Jarl



2009/12/8 Jonas Stumph Stevnsvig :
> **
> Hello again,
>
> Do any of you have escalations running on vendor forms on a 7.5 server? I am
> having a bit of a hard time beleiving that I am the only one with the
> problem. And BMC's supporters apparently aren't reading my questions
> properly.
>
> We're on 7.5 patch 3.
>
>
> with regards,
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
> 
> Fra: Jonas Stumph Stevnsvig [mailto:jonas.stumph.stevns...@bec.dk]
> Sendt: 4. december 2009 09:39
> Emne: Escalations on vendor forms
>
> **
> Hello all you merrymakers and hardworking folk,
>
> I have a little bit of a bother with an escalation which will not run on 7.5
> but ran fine on 6.3;
>
> The escalation runs on a vendor form, but no matter what I try, it comes up
> with the message " --> Failed qualification" even if my qualification is
> empty.
>
> I even tried making a separate escalation on a different vendorform - same
> result.
>
> has anyone met this before?
>
> with best regards and Seasonal greetings
>
>
> with regards,
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: View form to MS SQL database from Oracle based ARSystem

[Peter Romain]

One thing to be aware of is that if AIE is not installed on a Windows
system then the SQL Server adaptor is not available.

You would then need to install a separate instance of AIE on a Windows box
to be able to do this.

Also, in AIE 7.5 the workflow was changed so that the SQL Server adaptor
is always disabled if Remedy is not installed on a Windows box. This means
that you need to customise the workflow if you plan install the AIE
instances on Windows to use the SQL Server adaptor.

Cheers

Peter


> Victor,
>
> Using the AIE should get you "close" where you want to be..
>
> Its straight forward, once you have AIE installed.. All you need to do is
> configure AIE to access the MS-SQL database using the AIE configuration
> console (its straight forward), and then create that link. You then can
> use AIE schedules to exchange data. This means that you would need a
> container table to hold that data. You cannot to the best of my knowledge
> create a view form directly to a table in MS-SQL using the AIE plugin.. So
> data got this way will not be online data but will take a while to refresh
> depending on your refresh schedules.
>
> To create a direct connection from Oracle to MS-SQL by creating a table
> view of you would need to install the Oracle ODBC drivers. Check this
> article..
> http://www.dba-oracle.com/t_database_link_sql_server_oracle.htm
>
> Using JDBC to access MS-SQL. This however may not allow you to create a DB
> link from Oracle to MS-SQL
> http://msdn.microsoft.com/en-us/library/ms378749.aspx
>
> Have you considered using Web Services for whatever you want to do? Does
> that other application driven by that foreign data publish web services
> you could consume? That would be perhaps more straight forward..
>
> There are also third party tools you may want to consider if you want data
> connections to be online and real time.. Tibco is a name that comes to my
> mind as I have used it in the past.
>
> Hope this helps..
>
> Cheers
>
> Joe
>
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Victor Olufowobi
>   Sent: Monday, December 07, 2009 10:14 AM
>   To: arslist@ARSLIST.ORG
>   Subject: View form to MS SQL database from Oracle based ARSystem
>
>
>   **
>   Listers,
>
>   I need to create view forms to MS SQL databese to be used by ARS 7.5
> with Oracle database.
>   Do I need to create linked server from Oracle Database or can I just use
> available plugins from ARS (for example the one used by AIE)?
>
>   Any link to relevant documentation will be appreciated
>
>   Victor
>
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>

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Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

[Peter Romain]

Whereas there is nothing wrong with this solution if it suits the business
 you should be aware that discovery tools will put all switchers, hubs,
etc in the Computer System class.

If you plan to use discovery in the future then you may be prevented from
using the out-of-the-box discovery interfaces.

Cheers

Peter


> We preferred to keep our switches/routers separate from all our other
> "computer systems", so I made a custom class (with Computer System as
> the super class), called "Network Device".
>
> It was a good exercise is custom class creation!
>
>
> Michael W. Luttmann
> Lead Remedy Developer
> Fort Carson NEC
> "If you dislike change, you're going to dislike irrelevance even more."
> -- GEN Shinseki
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: Monday, December 07, 2009 7:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
> **
>
> There's plenty of discussion on this, but I think it's safe to say the
> norm is to use Computer System and use CTI or the Primary Capability
> field to get specific on the type of hardware.
>
>
>
> Tauf Chowdhury | Forest Laboratories, Inc.
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila
> Sent: Monday, December 07, 2009 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
>
>
> **
>
> Hi
>
>
>
> Can someone assist me?  I would like to know what CI Type would hubs,
> switches and routers fall under on Asset Management.
>
>
>
> Kind regards
>
> Fazila Patel
> Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator
>
> Local Production Centre Infrastructure Operations Siemens Southern
> Africa
> Tel: +27 11 652 7488
> Fax   : +27 11 652 7501
> Cell   : +27 82 922 2322
> E-mail: fazila.pa...@siemens.com
> www.siemens.co.za http://www.siemens.co.za/>
>
>
>
>
>
> 
> 
>
>
>
> Disclaimer and Confidentiality Note
>
>
>
> This e-mail communication, its attachments, if any, and any rights
> attaching to it are, unless the context clearly indicates otherwise, the
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> is strictly prohibited. Please notify the sender immediately that you
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> Siemens Limited does not warrant the integrity of this e-mail
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> Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428
> Chairman:  Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief
> Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall
> Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D
> Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod;
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>
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CMDB 1.1 - cmdb2asset?

[Kali Obsum]

Hi,
 
We are using CMDB 1.1, and we added some new fields in the
BMC:BMC_AssetBase form using Class Manager. How do I make these new
fields appear in the AST forms?
I've been reading about needing to use cmdb2asset utility to do
this...where do i access this and how do i use this?
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
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email and delete the document.  We do not guarantee the integrity of any 
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Re: CMDB 1.1 - cmdb2asset?

[Matt Worsdell]

If you've added a few fields the quickest and easiest method is to just open
the AST form in the Admin tool and add the fields to the join. The
cmdb2asset utility is more useful when creating a brand new class.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 08 December 2009 9:46 AM
To: arslist@ARSLIST.ORG
Subject: CMDB 1.1 - cmdb2asset?

 

** 

Hi,

 

We are using CMDB 1.1, and we added some new fields in the BMC:BMC_AssetBase
form using Class Manager. How do I make these new fields appear in the AST
forms?

I've been reading about needing to use cmdb2asset utility to do this...where
do i access this and how do i use this?

 

Thanks!

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

[Matt Worsdell]

+1 on that one Peter.

Have a client who customised their CMDB to death and now wants to implement
BMC Discovery. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: 08 December 2009 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

Whereas there is nothing wrong with this solution if it suits the business
 you should be aware that discovery tools will put all switchers, hubs,
etc in the Computer System class.

If you plan to use discovery in the future then you may be prevented from
using the out-of-the-box discovery interfaces.

Cheers

Peter


> We preferred to keep our switches/routers separate from all our other
> "computer systems", so I made a custom class (with Computer System as
> the super class), called "Network Device".
>
> It was a good exercise is custom class creation!
>
>
> Michael W. Luttmann
> Lead Remedy Developer
> Fort Carson NEC
> "If you dislike change, you're going to dislike irrelevance even more."
> -- GEN Shinseki
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: Monday, December 07, 2009 7:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
> **
>
> There's plenty of discussion on this, but I think it's safe to say the
> norm is to use Computer System and use CTI or the Primary Capability
> field to get specific on the type of hardware.
>
>
>
> Tauf Chowdhury | Forest Laboratories, Inc.
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila
> Sent: Monday, December 07, 2009 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
>
>
> **
>
> Hi
>
>
>
> Can someone assist me?  I would like to know what CI Type would hubs,
> switches and routers fall under on Asset Management.
>
>
>
> Kind regards
>
> Fazila Patel
> Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator
>
> Local Production Centre Infrastructure Operations Siemens Southern
> Africa
> Tel: +27 11 652 7488
> Fax   : +27 11 652 7501
> Cell   : +27 82 922 2322
> E-mail: fazila.pa...@siemens.com
> www.siemens.co.za http://www.siemens.co.za/>
>
>
>
>
>
> 
> 
>
>
>
> Disclaimer and Confidentiality Note
>
>
>
> This e-mail communication, its attachments, if any, and any rights
> attaching to it are, unless the context clearly indicates otherwise, the
> property of Siemens Limited. It is confidential, private and intended
> for the addressee only. If you are not the intended recipient and
> receive this communication in error, you are hereby notified that any
> review, copying, use, discloser or distribution in any manner whatsoever
> is strictly prohibited. Please notify the sender immediately that you
> have received this e-mail in error and delete the e-mail and any copies
> of it. Views and opinions expressed in this e-mail are those of the
> sender unless clearly stated as those of Siemens Limited. Siemens
> Limited accepts no liability for any loss or damage whatsoever, and
> howsoever incurred or suffered resulting or arising from the use of this
> e-mail communication and/or its attachments.
>
>
>
> Siemens Limited does not warrant the integrity of this e-mail
> communication nor that it is free of errors, viruses, interception or
> interference.
>
>
>
> For more information about Siemens Limited, visit our website at
> www.siemens.com
>
>
> Siemens Limited
> Company Registration Number: 1923/007514/06 Registered Address: 300
> Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428
> Chairman:  Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief
> Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall
> Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D
> Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod;
> Y Mahomed Company Secretary: V Reddy
>
> *German
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> 
>
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed.
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> you are hereby notified that any dissemination, distribution, copying or
> action taken in relation to the contents of and attachments to this
> e-mail is strictly prohibited and may be unlawful. If you have received
> th

Re: Escalations on vendor forms

[Misi Mladoniczky]

Hi,

I do not think that ARDBC-forms in general is a problem in escalations.

However, many ARDBC-forms has only implemented a sub-set of the
Qualification-criteria that you can specify.

Many of the BMC-Vendor-forms I have seen has not implemented the
ARDBCGetEntry()-call needed to actually perform an escalation all the way.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
> Do escalation fail on one vendor form, or vendor forms in general?
>
> Regards,
> Jarl
>
>
>
> 2009/12/8 Jonas Stumph Stevnsvig :
>> **
>> Hello again,
>>
>> Do any of you have escalations running on vendor forms on a 7.5 server?
>> I am
>> having a bit of a hard time beleiving that I am the only one with the
>> problem. And BMC's supporters apparently aren't reading my questions
>> properly.
>>
>> We're on 7.5 patch 3.
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC
>> Phone  (+45) 46 38 20 08
>> Mobile  (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>> 
>> Fra: Jonas Stumph Stevnsvig [mailto:jonas.stumph.stevns...@bec.dk]
>> Sendt: 4. december 2009 09:39
>> Emne: Escalations on vendor forms
>>
>> **
>> Hello all you merrymakers and hardworking folk,
>>
>> I have a little bit of a bother with an escalation which will not run on
>> 7.5
>> but ran fine on 6.3;
>>
>> The escalation runs on a vendor form, but no matter what I try, it comes
>> up
>> with the message " --> Failed qualification" even if my qualification is
>> empty.
>>
>> I even tried making a separate escalation on a different vendorform -
>> same
>> result.
>>
>> has anyone met this before?
>>
>> with best regards and Seasonal greetings
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC
>> Phone  (+45) 46 38 20 08
>> Mobile  (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>>
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
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> --
> This message was scanned by ESVA and is believed to be clean.
>
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Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

[Chowdhury, Tauf]

Ouch. Yeah, if you have any interest in Blade/Topology/Configuration Discovery, 
take a look at all their documentation about the Remedy integration before 
going with custom classes. 

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Tuesday, December 08, 2009 5:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

+1 on that one Peter.

Have a client who customised their CMDB to death and now wants to implement
BMC Discovery. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: 08 December 2009 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

Whereas there is nothing wrong with this solution if it suits the business
 you should be aware that discovery tools will put all switchers, hubs,
etc in the Computer System class.

If you plan to use discovery in the future then you may be prevented from
using the out-of-the-box discovery interfaces.

Cheers

Peter


> We preferred to keep our switches/routers separate from all our other
> "computer systems", so I made a custom class (with Computer System as
> the super class), called "Network Device".
>
> It was a good exercise is custom class creation!
>
>
> Michael W. Luttmann
> Lead Remedy Developer
> Fort Carson NEC
> "If you dislike change, you're going to dislike irrelevance even more."
> -- GEN Shinseki
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: Monday, December 07, 2009 7:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
> **
>
> There's plenty of discussion on this, but I think it's safe to say the
> norm is to use Computer System and use CTI or the Primary Capability
> field to get specific on the type of hardware.
>
>
>
> Tauf Chowdhury | Forest Laboratories, Inc.
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila
> Sent: Monday, December 07, 2009 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
>
>
> **
>
> Hi
>
>
>
> Can someone assist me?  I would like to know what CI Type would hubs,
> switches and routers fall under on Asset Management.
>
>
>
> Kind regards
>
> Fazila Patel
> Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator
>
> Local Production Centre Infrastructure Operations Siemens Southern
> Africa
> Tel: +27 11 652 7488
> Fax   : +27 11 652 7501
> Cell   : +27 82 922 2322
> E-mail: fazila.pa...@siemens.com
> www.siemens.co.za http://www.siemens.co.za/>
>
>
>
>
>
> 
> 
>
>
>
> Disclaimer and Confidentiality Note
>
>
>
> This e-mail communication, its attachments, if any, and any rights
> attaching to it are, unless the context clearly indicates otherwise, the
> property of Siemens Limited. It is confidential, private and intended
> for the addressee only. If you are not the intended recipient and
> receive this communication in error, you are hereby notified that any
> review, copying, use, discloser or distribution in any manner whatsoever
> is strictly prohibited. Please notify the sender immediately that you
> have received this e-mail in error and delete the e-mail and any copies
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> Limited accepts no liability for any loss or damage whatsoever, and
> howsoever incurred or suffered resulting or arising from the use of this
> e-mail communication and/or its attachments.
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> Siemens Limited does not warrant the integrity of this e-mail
> communication nor that it is free of errors, viruses, interception or
> interference.
>
>
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> For more information about Siemens Limited, visit our website at
> www.siemens.com
>
>
> Siemens Limited
> Company Registration Number: 1923/007514/06 Registered Address: 300
> Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428
> Chairman:  Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief
> Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall
> Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D
> Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod;
> Y Mahomed Company Secretary: V Reddy
>
> *German
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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Re: ARS 7.1 - Disabling Table Refresh

[Chowdhury, Tauf]

Thanks all. It's ok... more mouse clicks for me! 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Monday, December 07, 2009 8:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 - Disabling Table Refresh

 

** 

No shortcuts here to the best of my knowledge.. You will need to disable
those active links or remove those actions from the active links which
performs a refresh of a table..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf
Sent: Monday, December 07, 2009 8:48 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 - Disabling Table Refresh

** 

All,

Not sure if this is possible, but is there the ability to
disable Refresh of a table so that even if an Active Link (Change
Fields) action requests a refresh, it does not occur? 

I guess I'm trying to take the easy way out... instead of
disabling the refresh action on 10 active links, I'd like to just do it
on the 1 table. 

Thanks. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 





This e-mail and its attachments may contain Forest Laboratories,
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HP asset manager with CMDB

[patrick zandi]

Hello Folks,
Odd question today, anyone integrate or are using asset manager insertion of
CI's into cmdb.
Would love to hear the good, and the bad.

Thanks

-- 
Patrick Zandi

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Re: HP asset manager with CMDB

[Tommy Morris]

We are, what version are you looking at?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, December 08, 2009 9:05 AM
To: arslist@ARSLIST.ORG
Subject: HP asset manager with CMDB

 

** 

Hello Folks, 

Odd question today, anyone integrate or are using asset manager
insertion of CI's into cmdb.

Would love to hear the good, and the bad.

 

Thanks

-- 
Patrick Zandi

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Job Posting: NW Arkansas

[Hardy, Patrick]

We are looking to add a resource to our team.  This is a full time position in 
NW Arkansas.  From the link 
here, in the keyword 
enter"10270637", that will pull up the listing.  Here is a snippet of the 
position specific skills.  If interested, you can apply to the position from 
that page also.

Job Specific Skills:
* Advanced knowledge and experience in managing and supporting a BMC Remedy 
Action Request System
* Advanced knowledge and understanding of the IT Infrastructure Library's 
(ITIL) framework, specifically in the area of Service Operations and Service 
Transition
* Experience in implementing and managing a CMDB
* Knowledge of database management and administration as related to Remedy 
databases

Preferred Skills:
* Extensive knowledge of Remedy programming methodologies and standard software 
development life cycles
* Extensive knowledge of Remedy ARS 6.x and 7.x, BMC ITSM 7.x, Remedy Mid-tier 
6.x and 7.x, BMC Atrium CMDB v2.x and/or v7.x, and additional BMC products 
(Enterprise Integration Engine, SRM, AR APIs, SQL, and Discovery tools)
* ITIL Foundation Certification preferred
* Extensive knowledge and understanding of SQL database structures
* Experience in developing reports and using reporting tools such as Crystal 
Reports and Microsoft Reporting Services

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forwarding, printing, or copying of this email is strictly prohibited. Please 
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will not be held liable to any person resulting from the unintended or 
unauthorized use of any information contained in this email or as a result of 
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Re: Push Field Question - SOLVED

[Brittain, Mark]

Hi Matt,

That is exactly what was happening. The whole Work Log was being pushed when 
the field was empty.

Thanks
Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 02, 2009 7:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Push Field Question

Mark,

It has been a while since I looked at this specific detail of how ARS
work flow deals with diary fields. So I am working from memory and it
is a bit crusty...

I think
 If the user updates the field with a new entry then only the new
entry is sent in the Push action.
 If the user does NOT update the field then the whole field's contents are sent.

And I vaguely think that there may also be differenece in how Active
Links vs Filters deal with this condition too. ( AKA: Maybe the above
logic was for Active Links and not filters? )

And you may even find difference in specific versions/patches over the
years too.

As others have suggested, I think the best way to control this is to
capture the data in a separate field and have work flow append it to
the Diary field when necessary. That design approach will allow you to
be able to maintain an independent control over just the new content
as part of the transaction.

However, if you are designing around how an ARS Diary field works,
then maybe it is time to stop using them? (Like BMC appears to have
done in the latest versions of their applications.)

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Dec 1, 2009 at 3:21 PM, Brittain, Mark  wrote:
> **
> HI All,
>
> I have a case were there is a filter that does a push field on submit/modify
> that includes the entry from a diary field.  The problem is the entire diary
> field is being pushed when all I want is the latest update. Is there away to
> do that?
>
> Thanks
> Mark
>
> 
> Mark Brittain
> Remedy Developer
> NaviSite
> mbritt...@navisite.com
> (315) 453-2912 x5418 (Phone)
> (315) 317.2897 (Cell)
> Reduce Cost of IT with Managed Hosting and Application Services from
> NaviSite.
> Visit www.NaviSite.com Today.

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Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

[Luttmann, Michael W CTR USA]

We started this way as well (just using ProdCats), until we decided to move 
those items to the custom class.

The other replies listing caveats about discovery tools and configuration 
should be kept in mind - although we do not use BMC Discovery, and our other 
tools (SMS/SCCM) are only used to track client workstations.  Network devices 
are managed manually by our switch team (and they prefer it that way).

Like many other aspects of ITSM/CMDB, a lot depends on your local 
configuration, processes, and needs.


Cheers,

Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Monday, December 07, 2009 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS


Hi 

We use also used the class Computer System with: 
Tier 1- Hardware 
Tier 2- Network 
Tier 3- Router 
Then the Product name is the type of router (Cisco) -  Made sense for us. 
We separated Switches and Hubs in the tier 3 level as well. 
JK 




"Luttmann, Michael W CTR USA"  
Sent by: "Action Request System discussion list(ARSList)"  

12/07/2009 02:17 PM 
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG 
cc
Subject
Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS






We preferred to keep our switches/routers separate from all our other
"computer systems", so I made a custom class (with Computer System as
the super class), called "Network Device".

It was a good exercise is custom class creation!


Michael W. Luttmann
Lead Remedy Developer
Fort Carson NEC
"If you dislike change, you're going to dislike irrelevance even more."
-- GEN Shinseki


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, December 07, 2009 7:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

** 

There's plenty of discussion on this, but I think it's safe to say the
norm is to use Computer System and use CTI or the Primary Capability
field to get specific on the type of hardware. 



Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila
Sent: Monday, December 07, 2009 8:50 AM
To: arslist@ARSLIST.ORG
Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS



** 

Hi 



Can someone assist me?  I would like to know what CI Type would hubs,
switches and routers fall under on Asset Management.



Kind regards

Fazila Patel
Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator

Local Production Centre Infrastructure Operations Siemens Southern
Africa 
Tel: +27 11 652 7488
Fax   : +27 11 652 7501
Cell   : +27 82 922 2322
E-mail: fazila.pa...@siemens.com
www.siemens.co.za http://www.siemens.co.za/> 










Disclaimer and Confidentiality Note



This e-mail communication, its attachments, if any, and any rights
attaching to it are, unless the context clearly indicates otherwise, the
property of Siemens Limited. It is confidential, private and intended
for the addressee only. If you are not the intended recipient and
receive this communication in error, you are hereby notified that any
review, copying, use, discloser or distribution in any manner whatsoever
is strictly prohibited. Please notify the sender immediately that you
have received this e-mail in error and delete the e-mail and any copies
of it. Views and opinions expressed in this e-mail are those of the
sender unless clearly stated as those of Siemens Limited. Siemens
Limited accepts no liability for any loss or damage whatsoever, and
howsoever incurred or suffered resulting or arising from the use of this
e-mail communication and/or its attachments.



Siemens Limited does not warrant the integrity of this e-mail
communication nor that it is free of errors, viruses, interception or
interference.



For more information about Siemens Limited, visit our website at
www.siemens.com


Siemens Limited
Company Registration Number: 1923/007514/06 Registered Address: 300
Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428
Chairman:  Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief
Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall
Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D
Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod;
Y Mahomed Company Secretary: V Reddy

*German

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ARERR 9924 - The same Log Key cannot be applied to more than one field in a schema

[tina flores]

Hi Listers,

Has anyone encountered this before? I received this error when trying to
import a custom join form.
Join forms are AST:CMDB Associations AND AST:SearchFromBase_Relationship
I'm using ARS 7.1, ITSM 7.0.02p6, CMDB 2.1 p4

The Error Messages doc only mentioned this:
"The same Log Key cannot be applied to more than one field in a schema.
Specify a unique log key for each field."

Your input is greatly appreciated.

Thanks, 
Tina
-- 
View this message in context: 
http://old.nabble.com/ARERR-9924---The-same-Log-Key-cannot-be-applied-to-more-than-one-field-in-a-schema-tp26698349p26698349.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: View form to MS SQL database from Oracle based ARSystem

[Grooms, Frederick W]

The first question is what platform is your database on.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi
Sent: Monday, December 07, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: View form to MS SQL database from Oracle based ARSystem


Listers,

I need to create view forms to MS SQL databese to be used by ARS 7.5 with 
Oracle database.
Do I need to create linked server from Oracle Database or can I just use 
available plugins from ARS (for example the one used by AIE)?

Any link to relevant documentation will be appreciated

Victor

Assignee Groups - I'm Stumped....

[Kemes, Lisa]

The Assignee Group feature that I set up was working just fine until a couple 
of weeks ago.

ARS 7.1 P7
Windows 2003
Oracle 10g (I think)

Assignee Group with Field ID 112 on Form?  Check
Assignee Group Permission on Request ID field?  Check
Workflow to set the Assignee Group field to said Permission groups?  Check
Enable Multiple Assign Groups on the Configuration tab of AR System 
Administration: Server Information form?  Check

But even though the Assignee Group field has Permission A and B, when I sign on 
with Permission C, I'm still able to see the records that are supposed to be 
"hidden."

What's weird is that this used to work fine.  I'm going to do some research, 
but if anyone could head me in the right direction for more investigation that 
would be great...


Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Re: Assignee Groups - I'm Stumped....

[Kemes, Lisa]

I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in any 
of my workflow.  I'm actually using the name of the group to set the Assignee 
Group field.


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, December 08, 2009 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Assignee Groups - I'm Stumped

**
The Assignee Group feature that I set up was working just fine until a couple 
of weeks ago.

ARS 7.1 P7
Windows 2003
Oracle 10g (I think)

Assignee Group with Field ID 112 on Form?  Check
Assignee Group Permission on Request ID field?  Check
Workflow to set the Assignee Group field to said Permission groups?  Check
Enable Multiple Assign Groups on the Configuration tab of AR System 
Administration: Server Information form?  Check

But even though the Assignee Group field has Permission A and B, when I sign on 
with Permission C, I'm still able to see the records that are supposed to be 
"hidden."

What's weird is that this used to work fine.  I'm going to do some research, 
but if anyone could head me in the right direction for more investigation that 
would be great...


Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Assignee Groups - I'm Stumped....

[Axton]

What other pemissions do you have on the request id?

Axton

On Tue, Dec 8, 2009 at 1:38 PM, Kemes, Lisa
wrote:

> **
> I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in
> any of my workflow.  I'm actually using the name of the group to set the
> Assignee Group field.
>
>
> Lisa
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kemes, Lisa
> *Sent:* Tuesday, December 08, 2009 2:36 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Assignee Groups - I'm Stumped
>
> **
> The Assignee Group feature that I set up was working just fine until a
> couple of weeks ago.
>
> ARS 7.1 P7
> Windows 2003
> Oracle 10g (I think)
>
> Assignee Group with Field ID 112 on Form?  Check
> Assignee Group Permission on Request ID field?  Check
> Workflow to set the Assignee Group field to said Permission groups?  Check
> Enable Multiple Assign Groups on the Configuration tab of AR System
> Administration: Server Information form?  Check
>
> But even though the Assignee Group field has Permission A and B, when I
> sign on with Permission C, I'm still able to see the records that are
> supposed to be "hidden."
>
> What's weird is that this used to work fine.  I'm going to do some
> research, but if anyone could head me in the right direction for more
> investigation that would be great…
>
>
> *Lisa Kemes** *
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> lisa.ke...@tycoelectronics.com
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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Re: Task error - suggestions?

[Ramey, Anne]

No work around in place here (we don't see this much), but you could use an 
escalation to clean up these orphans nightly.

Anne Ramey

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, December 04, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?

Richard/Anne, we are having the same issue.

Another issue.. and if you 2 have a workaround, it would be helpful:
When creating a new incident/change, if you add tasks, but then accidentally 
close out the incident/change without saving/submitting, the tasks are orphaned 
☹

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Friday, December 04, 2009 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?

Thanks Anne…..this was what they sent me also, but somehow this solution seems 
pretty excessive…I was hoping
for something a bit cleaner …… this is something that seems like it should have 
been caught in prerelease QA….. ☹

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, December 04, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?

I currently have a ticket open for this as well.  I can't re-produce it at will 
so I can't get logs.  This was their suggested solution:

Solution
There is a hidden field associated with the TMS:Task form, State
(10003019). This field must be set to Active for the task to allow a status
change. For some reason, the OOB workflow has been found to
intermittently fail in setting this. The exact cause is still under
evaluation. The defect related to this is SW00316007.
In-house testing of a simple active link which pushes the value of Active to
this field for the task in question has succeeded in triggering the other
OOB workflow to advance the status of the task. For example:
One way to accomplish this would be to create a new form with a character field 
and a button. The
character field is populated with the ID of the task that needs to be moved 
from Staged, expl –
TAS13. Pressing the button will trigger an active link to search the 
TMS:Task form for the
matching task record (a Push If action). When found, it will push to the field, 
State, a value of
http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1&do...ype=Published&terms=searchTerms&user=Self
 Help (1 of 2) [11/30/2009 11:04:20 AM]
Document Viewer
Active. This action should trigger the other out of box workflow to then change 
the Status of the task
to either Pending or Assigned.
NOTE: Be sure to have proper backups when trying custom workflow in
case it is found necessary to restore to original state.

Anne Ramey

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, December 04, 2009 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?

Richard,
What is your Issue #? I had a ticket open for this but they closed it out 
because at the time, I didn’t know how to reproduce. I will re-open but 
possibly they can relate the issues together.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Friday, December 04, 2009 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?

OK. Thanks. The task that won’t change is the first  (and only) ad-hoc  task. I 
have a ticket open with BMC so
we’ll see what they suggest….

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes
Sent: Friday, December 04, 2009 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task error - suggestions?

**
Hi Richard,

The tasks need to be activated by the parent object i.e. incident/change or any 
predecessor task/task groups in a sequential flow. For incident setting the 
status of "In Progress" will activate the first task or task group associated 
to the incident.

There is a known issue when sometimes the task flow is broken and the tasks do 
not get activated. This mainly happens when you have a cancelled task somewhere 
in the middle of a sequence. The way to manually activate the task is to set 
the 'State' field on the task to active. You can do this by workflow to push 
this value into the relevant task from a display only form that you can create.

BMC support advised that we install ITSM patch 9 to resolve the issue when a 
task does not get activated. We did install patch 9, but there were 2 major 
issues that got introduced as a result of installing the patch. We got a hot 
fix for one of them and the other issue is still open.

Regards,
Saby


From:

Re: Assignee Groups - I'm Stumped....

[Kemes, Lisa]

Ugh, you just jostled (is that the correct spelling?) my brain as to why this 
may not work.  I have Public Permissions on the Request ID because it's part of 
a Notification email.

Is that why it's not working?


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, December 08, 2009 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assignee Groups - I'm Stumped

** What other pemissions do you have on the request id?

Axton

On Tue, Dec 8, 2009 at 1:38 PM, Kemes, Lisa 
mailto:lisa.ke...@tycoelectronics.com>> wrote:
**
I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in any 
of my workflow.  I'm actually using the name of the group to set the Assignee 
Group field.


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, 
Lisa
Sent: Tuesday, December 08, 2009 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Assignee Groups - I'm Stumped

**
The Assignee Group feature that I set up was working just fine until a couple 
of weeks ago.

ARS 7.1 P7
Windows 2003
Oracle 10g (I think)

Assignee Group with Field ID 112 on Form?  Check
Assignee Group Permission on Request ID field?  Check
Workflow to set the Assignee Group field to said Permission groups?  Check
Enable Multiple Assign Groups on the Configuration tab of AR System 
Administration: Server Information form?  Check

But even though the Assignee Group field has Permission A and B, when I sign on 
with Permission C, I'm still able to see the records that are supposed to be 
"hidden."

What's weird is that this used to work fine.  I'm going to do some research, 
but if anyone could head me in the right direction for more investigation that 
would be great...


Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Assignee Groups - I'm Stumped....

[Axton]

Yes; members of Public can see the entry

Axton

On Tue, Dec 8, 2009 at 1:52 PM, Kemes, Lisa
wrote:

> **
> Ugh, you just jostled (is that the correct spelling?) my brain as to why
> this may not work.  I have Public Permissions on the Request ID because it's
> part of a Notification email.
>
> Is that why it's not working?
>
>
> Lisa
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Axton
> *Sent:* Tuesday, December 08, 2009 2:45 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Assignee Groups - I'm Stumped
>
> ** What other pemissions do you have on the request id?
>
>
> Axton
>
> On Tue, Dec 8, 2009 at 1:38 PM, Kemes, Lisa <
> lisa.ke...@tycoelectronics.com> wrote:
>
>> **
>> I also wanted to assure everyone that I'm not using the $GROUPS$ keyword
>> in any of my workflow.  I'm actually using the name of the group to set the
>> Assignee Group field.
>>
>>
>> Lisa
>>
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Kemes, Lisa
>> *Sent:* Tuesday, December 08, 2009 2:36 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Assignee Groups - I'm Stumped
>>
>>   **
>> The Assignee Group feature that I set up was working just fine until a
>> couple of weeks ago.
>>
>> ARS 7.1 P7
>> Windows 2003
>> Oracle 10g (I think)
>>
>> Assignee Group with Field ID 112 on Form?  Check
>> Assignee Group Permission on Request ID field?  Check
>> Workflow to set the Assignee Group field to said Permission groups?  Check
>> Enable Multiple Assign Groups on the Configuration tab of AR System
>> Administration: Server Information form?  Check
>>
>> But even though the Assignee Group field has Permission A and B, when I
>> sign on with Permission C, I'm still able to see the records that are
>> supposed to be "hidden."
>>
>> What's weird is that this used to work fine.  I'm going to do some
>> research, but if anyone could head me in the right direction for more
>> investigation that would be great…
>>
>>
>> *Lisa Kemes** *
>> AR System Developer
>> Tyco Electronics
>> 717-810-2408 tel
>> 717-810-2124 fax
>> lisa.ke...@tycoelectronics.com
>>
>>
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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>

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Re: Assignee Groups - I'm Stumped....

[Kemes, Lisa]

Thanks so much for pointing me in the direction that I needed to go!


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, December 08, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assignee Groups - I'm Stumped

** Yes; members of Public can see the entry

Axton

On Tue, Dec 8, 2009 at 1:52 PM, Kemes, Lisa 
mailto:lisa.ke...@tycoelectronics.com>> wrote:
**
Ugh, you just jostled (is that the correct spelling?) my brain as to why this 
may not work.  I have Public Permissions on the Request ID because it's part of 
a Notification email.

Is that why it's not working?


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, December 08, 2009 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assignee Groups - I'm Stumped

** What other pemissions do you have on the request id?


Axton

On Tue, Dec 8, 2009 at 1:38 PM, Kemes, Lisa 
mailto:lisa.ke...@tycoelectronics.com>> wrote:
**
I also wanted to assure everyone that I'm not using the $GROUPS$ keyword in any 
of my workflow.  I'm actually using the name of the group to set the Assignee 
Group field.


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, 
Lisa
Sent: Tuesday, December 08, 2009 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Assignee Groups - I'm Stumped

**
The Assignee Group feature that I set up was working just fine until a couple 
of weeks ago.

ARS 7.1 P7
Windows 2003
Oracle 10g (I think)

Assignee Group with Field ID 112 on Form?  Check
Assignee Group Permission on Request ID field?  Check
Workflow to set the Assignee Group field to said Permission groups?  Check
Enable Multiple Assign Groups on the Configuration tab of AR System 
Administration: Server Information form?  Check

But even though the Assignee Group field has Permission A and B, when I sign on 
with Permission C, I'm still able to see the records that are supposed to be 
"hidden."

What's weird is that this used to work fine.  I'm going to do some research, 
but if anyone could head me in the right direction for more investigation that 
would be great...


Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Quicklinks/General Functions menu on Asset Management Console - ITSM 7.0.3

[Chowdhury, Tauf]

All,

I'm stumped. I'd like to know how (and then modify) the system
hides/unhides some of the navigation items on the quicklinks bar
depending on use permission on the Asset Management console. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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RESOLVED: Quicklinks/General Functions menu on Asset Management Console - ITSM 7.0.3

[Chowdhury, Tauf]

Nevermind... just figured it out... 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Chowdhury, Tauf 
Sent: Tuesday, December 08, 2009 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Quicklinks/General Functions menu on Asset Management Console -
ITSM 7.0.3

 

All,

I'm stumped. I'd like to know how (and then modify) the system
hides/unhides some of the navigation items on the quicklinks bar
depending on use permission on the Asset Management console. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
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Re: RESOLVED: Quicklinks/General Functions menu on Asset Management Console - ITSM 7.0.3

[Martinez, Marcelo A]

Was it the entry  points and application permissions? Or was it the navigation 
items in the console?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, December 08, 2009 2:13 PM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Quicklinks/General Functions menu on Asset Management 
Console - ITSM 7.0.3

**
Nevermind... just figured it out...

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

From: Chowdhury, Tauf
Sent: Tuesday, December 08, 2009 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Quicklinks/General Functions menu on Asset Management Console - ITSM 
7.0.3

All,
I'm stumped. I'd like to know how (and then modify) the system hides/unhides 
some of the navigation items on the quicklinks bar depending on use permission 
on the Asset Management console.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
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Re: RESOLVED: Quicklinks/General Functions menu on Asset Management Console - ITSM 7.0.3

[Chowdhury, Tauf]

It was the Navigation items and their individual permissions

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, December 08, 2009 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Quicklinks/General Functions menu on Asset
Management Console - ITSM 7.0.3

 

** 

Was it the entry  points and application permissions? Or was it the
navigation items in the console?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, December 08, 2009 2:13 PM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Quicklinks/General Functions menu on Asset Management
Console - ITSM 7.0.3

 

** 

Nevermind... just figured it out... 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Chowdhury, Tauf 
Sent: Tuesday, December 08, 2009 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Quicklinks/General Functions menu on Asset Management Console -
ITSM 7.0.3

 

All,

I'm stumped. I'd like to know how (and then modify) the system
hides/unhides some of the navigation items on the quicklinks bar
depending on use permission on the Asset Management console. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Are"_ 

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This e-mail and its attachments may contain Forest Laboratories, Inc. 
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CMDB mapping question: dependency vs. component

[Martinez, Marcelo A]

I'm mapping out a few "critical systems" in my CMDB and wanted some input.

Remedy System: BMC_ApplicaitonSystem
Rem001 Server: BMC_ComputerSystem - Component of Remedy System
SQL0001 Server: BMC_ComputerSystem - Component of Remedy System (or is this a 
Dependency??)
ARSystem database: BMC_Database - Component of Remedy System
Exchange Server: BMC_ComputerSystem - Dependency of Remedy System
DomainController:  BMC_ComputerSystem - Dependency of Remedy System

Does this make sense? Or am I mapping it all wrong? Also what is a good naming 
convention for relationships: RemSysComp01, RemSysDepen01??

I am doing this manually because I do not know how/where to mass relate these 
items. I have about 2000 CIs in Computer systems form.

Specs:
CMDB: 2.1.00
ARS: 7.1.00
ITSM 7.0.03

Thanks,,
Marcelo Martinez

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Re: CMDB mapping question: dependency vs. component

[Pierson, Shawn]

Marcelo,

I hope this image of my layout helps.  Basically, I think you are using the 
correct classes, but I don't know that I would put everything you are putting 
there.  For example, do you really need to list the Exchange Server and Domain 
Controller?  They are sort of implied, and you may not want to list it and risk 
making either the Remedy view or the Domain Controller's views too full.

Also, if you look at my layout, I built dependencies between the Remedy 
Application with the database, and the database with the SQL Server, but I did 
not relate the Remedy Application with the DB Server.

Thanks,

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, December 08, 2009 3:27 PM
To: arslist@ARSLIST.ORG
Subject: CMDB mapping question: dependency vs. component

I'm mapping out a few "critical systems" in my CMDB and wanted some input.

Remedy System: BMC_ApplicaitonSystem
Rem001 Server: BMC_ComputerSystem - Component of Remedy System
SQL0001 Server: BMC_ComputerSystem - Component of Remedy System (or is this a 
Dependency??)
ARSystem database: BMC_Database - Component of Remedy System
Exchange Server: BMC_ComputerSystem - Dependency of Remedy System
DomainController:  BMC_ComputerSystem - Dependency of Remedy System

Does this make sense? Or am I mapping it all wrong? Also what is a good naming 
convention for relationships: RemSysComp01, RemSysDepen01??

I am doing this manually because I do not know how/where to mass relate these 
items. I have about 2000 CIs in Computer systems form.

Specs:
CMDB: 2.1.00
ARS: 7.1.00
ITSM 7.0.03

Thanks,,
Marcelo Martinez

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Private and confidential as detailed here: 
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<>

Re: CMDB mapping question: dependency vs. component

[Martinez, Marcelo A]

Shawn, 
Thanks for the image. It helps!
The reason I (or better said - my boss) wants to include the exchange server 
and DC is because IF the DC or Exch servers was to be rebooted, this way would 
list all the "application systems" that the reboot is affecting.. But I do see 
what you mean, the view can get obnoxiously full.

As far as the DB server and database, your example makes sense. I need to 
relate the application to the database, not necessarily to the DB server. Then 
relate the database to the DB server... I'll need to run this pass the boss.

One question: what class did you use to load "Remedy Production ARSystem"? did 
you use BMC_ApplicationSystem or just BMC_Application? (I think 
ApplicationSystem is the superclass of Application)

Thanks again Shawn.

Marcelo Martinez

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, December 08, 2009 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB mapping question: dependency vs. component

Marcelo,

I hope this image of my layout helps.  Basically, I think you are using the 
correct classes, but I don't know that I would put everything you are putting 
there.  For example, do you really need to list the Exchange Server and Domain 
Controller?  They are sort of implied, and you may not want to list it and risk 
making either the Remedy view or the Domain Controller's views too full.

Also, if you look at my layout, I built dependencies between the Remedy 
Application with the database, and the database with the SQL Server, but I did 
not relate the Remedy Application with the DB Server.

Thanks,

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, December 08, 2009 3:27 PM
To: arslist@ARSLIST.ORG
Subject: CMDB mapping question: dependency vs. component

I'm mapping out a few "critical systems" in my CMDB and wanted some input.

Remedy System: BMC_ApplicaitonSystem
Rem001 Server: BMC_ComputerSystem - Component of Remedy System
SQL0001 Server: BMC_ComputerSystem - Component of Remedy System (or is this a 
Dependency??) ARSystem database: BMC_Database - Component of Remedy System 
Exchange Server: BMC_ComputerSystem - Dependency of Remedy System
DomainController:  BMC_ComputerSystem - Dependency of Remedy System

Does this make sense? Or am I mapping it all wrong? Also what is a good naming 
convention for relationships: RemSysComp01, RemSysDepen01??

I am doing this manually because I do not know how/where to mass relate these 
items. I have about 2000 CIs in Computer systems form.

Specs:
CMDB: 2.1.00
ARS: 7.1.00
ITSM 7.0.03

Thanks,,
Marcelo Martinez

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safest and fastest way to delete AR Email records

[Ex Soundgarden]

Hi All,

I've been wandering around searching for some tips on how to delete 3 million 
records sitting in AR System Email Messages form. What I''m doing right now is 
just doing it by batch - deleting 10,000 records every now and then. From the 
past, I remember doing it directly in the database by re-creating the Email 
Messages table (which eventually dropped all the records). I had no problem 
with this. 

I just want to know if there are other ways to delete the records without going 
directly to the db?

Thanks,
Gabud



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Re: safest and fastest way to delete AR Email records

[Shellman, David]

**
Best to set up an escalation that fires periodically. Decide if you want to 
keep any for historic searches. We keep a month or so. Once you decide then set 
up the escalation to remove batches of them. Set the run if to do small groups 
so you don't impact the server. After you get caught up have the escalation run 
based on some thing like Create Date <= $TIMESTAMP$ - (30 * 24 * 60 * 60) which 
will delete anything created greater than 30 days ago.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Tue Dec 08 18:56:56 2009
Subject: safest and fastest way to delete AR Email records

Hi All,

I've been wandering around searching for some tips on how to delete 3 million 
records sitting in AR System Email Messages form. What I''m doing right now is 
just doing it by batch - deleting 10,000 records every now and then. From the 
past, I remember doing it directly in the database by re-creating the Email 
Messages table (which eventually dropped all the records). I had no problem 
with this.

I just want to know if there are other ways to delete the records without going 
directly to the db?

Thanks,
Gabud



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Re: safest and fastest way to delete AR Email records

[Axton]

Look into the sql 'truncate table' to empty it initially.  David has posted
what you need for the ongoing maintenance of the data.  While doing the
initial delete, you probably want to look at the email error logs form, the
email attachments form, and all the other email forms.

Axton

On Tue, Dec 8, 2009 at 5:56 PM, Ex Soundgarden wrote:

> **
> Hi All,
>
> I've been wandering around searching for some tips on how to delete 3
> million records sitting in AR System Email Messages form. What I''m doing
> right now is just doing it by batch - deleting 10,000 records every now and
> then. From the past, I remember doing it directly in the database by
> re-creating the Email Messages table (which eventually dropped all the
> records). I had no problem with this.
>
> I just want to know if there are other ways to delete the records without
> going directly to the db?
>
> Thanks,
> Gabud
>
>
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: CMDB 1.1 - cmdb2asset?

[Kali Obsum]

Ah I see. Is this safe? Coz it seems like a lot of people are saying
that you shouldn't use the Admin tool to add fields even in the AST
forms.
For example, for CMDB 2.x, they say you should use SHR:SchemaName form
(open with CMDB2Asset view).
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Tuesday, 8 December 2009 6:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 1.1 - cmdb2asset?


** 

If you've added a few fields the quickest and easiest method is to just
open the AST form in the Admin tool and add the fields to the join. The
cmdb2asset utility is more useful when creating a brand new class.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 08 December 2009 9:46 AM
To: arslist@ARSLIST.ORG
Subject: CMDB 1.1 - cmdb2asset?

 

** 

Hi,

 

We are using CMDB 1.1, and we added some new fields in the
BMC:BMC_AssetBase form using Class Manager. How do I make these new
fields appear in the AST forms?

I've been reading about needing to use cmdb2asset utility to do
this...where do i access this and how do i use this?

 

Thanks!

 

Regards,

Kali

 

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Re: ARSPerl knowledge needed - Help!

[Hyunkel v2.0]

Thanks Fred;

Actually we're searching for other ways, I'm trying to retrieve the file name 
from $PROCESS$ call but i don't know which command use.

Regards


Hugo Ruesga 
perotsystems® 
US  972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.






Date: Thu, 3 Dec 2009 14:28:49 -0600
From: frederick.w.gro...@xo.com
Subject: Re: ARSPerl knowledge needed - Help!
To: arslist@ARSLIST.ORG

**


















Oh …
You are wanting to load the file on the system into an attachment field.  I
think this should work as a template for you to work with…

 

my $remedyForm_Name = "MyTestForm";

my $entry_id = "001";

 

my %remedyForm = ars_GetFieldTable($Ctrl, $remedyForm_Name);

my $fid=$remedyForm{'Attachment Field'};

my $result = ars_SetEntry($Ctrl, $remedyForm_Name, $entry_id, 0,


   7, 1,

   $fid, { file => "/tmp/test", size
=> 0 } );

 

Alternately
you can push the physical file name into a Display Only Field on your form and
use a filter to set the Attachment Field ( in the example below it is 536870923
)

In a
Set Fields Action set a field’s value equal to:   $PROCESS$
PERFORM-ACTION-ADD-ATTACHMENT 536870923 "$zTemp Attachment File
Name$"

 

Fred

 

 



From:
Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On 
Behalf Of Hyunkel v2.0

Sent: Thursday, December 03, 2009
1:44 PM

To: arslist@ARSLIST.ORG

Subject: Re: ARSPerl knowledge
needed - Help!



 

** 

Thanks for your
response Fred, but i have problems to push the file into ARS. I have a form
with their attachment pool field, but I can't find a way to push this file into
ARS using perl.



Hugo
Ruesga 

perotsystems® 

US 
972.577.7000

MX
+52 (33) 3332.3868

P Please
consider the environment before printing this email



The information contained in and transferred with this electronic
message is intended only for the recipient(s) designated above, it is protected
by law and it may contain information which is privileged and confidential. If
you are not the intended recipient, please do not read, copy, or use it, and do
not disclose it to others. Please notify the sender of the delivery error by
replying to this message, and then delete it from your system. Thank you.



 

















Date: Thu, 3 Dec 2009 13:39:24 -0600

From: frederick.w.grooms 

Subject: Re: ARSPerl knowledge needed - Help!

To: arslist@ARSLIST.ORG



** 



Yes you
can use the ARSPerl module to Log In to Remedy and submit the data.  You
could also use arimportcmd to do the load.

 

You
could monitor the folder with a cron job that runs periodically to look for a
file in the directory and if it exists then process it.

 

Fred

 

 



From:
Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On 
Behalf Of Hyunkel v2.0

Sent: Thursday, December 03, 2009
1:12 PM

To: arslist@ARSLIST.ORG

Subject: ARSPerl knowledge needed
- Help!



 

** 

Hi Listers;



I'm kind confussed about one requirement. I need to load a CSV file on a UNIX 
Server
and this file must be recorded/uploaded to ARS in order to get proccessed with
some perl scripts.



At this point I really don't know if with arsperl could i upload the file to
ARS to get processed. 



I  have the form where i need to store the file, but i have no idea on how
could i load this file, probably i'll need an escalation to monitor a folder on
the unix server, but i don't know how to upload the file. 



Any ideas?



Hugo
Ruesga 

perotsystems® 

US 
972.577.7000

MX
+52 (33) 3332.3868



 

 



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SV: CMDB mapping question: dependency vs. component

[Petrus Johansson]

Rather than having a dependency relationship between the DC and the 
RemedySystem I would suggest doing an Impact Relationship between the DC and 
the actual domain. That way you (your boss) would see all impacted application 
systems being hosted on a computer system of that domain affected by a 
potential reboot of the DC

Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar
Petrus Johansson
Senior Product Responsible BMC Discovery Solutions

IKEA IT AB
Sweden

Från: Action Request System discussion list(ARSList) [arsl...@arslist.org] för 
Martinez, Marcelo A [marc...@cpchem.com]
Skickat: den 8 december 2009 23:55
Till: arslist@ARSLIST.ORG
Ämne: Re: CMDB mapping question: dependency vs. component

Shawn,
Thanks for the image. It helps!
The reason I (or better said - my boss) wants to include the exchange server 
and DC is because IF the DC or Exch servers was to be rebooted, this way would 
list all the "application systems" that the reboot is affecting.. But I do see 
what you mean, the view can get obnoxiously full.

As far as the DB server and database, your example makes sense. I need to 
relate the application to the database, not necessarily to the DB server. Then 
relate the database to the DB server... I'll need to run this pass the boss.

One question: what class did you use to load "Remedy Production ARSystem"? did 
you use BMC_ApplicationSystem or just BMC_Application? (I think 
ApplicationSystem is the superclass of Application)

Thanks again Shawn.

Marcelo Martinez

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, December 08, 2009 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB mapping question: dependency vs. component

Marcelo,

I hope this image of my layout helps.  Basically, I think you are using the 
correct classes, but I don't know that I would put everything you are putting 
there.  For example, do you really need to list the Exchange Server and Domain 
Controller?  They are sort of implied, and you may not want to list it and risk 
making either the Remedy view or the Domain Controller's views too full.

Also, if you look at my layout, I built dependencies between the Remedy 
Application with the database, and the database with the SQL Server, but I did 
not relate the Remedy Application with the DB Server.

Thanks,

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, December 08, 2009 3:27 PM
To: arslist@ARSLIST.ORG
Subject: CMDB mapping question: dependency vs. component

I'm mapping out a few "critical systems" in my CMDB and wanted some input.

Remedy System: BMC_ApplicaitonSystem
Rem001 Server: BMC_ComputerSystem - Component of Remedy System
SQL0001 Server: BMC_ComputerSystem - Component of Remedy System (or is this a 
Dependency??) ARSystem database: BMC_Database - Component of Remedy System 
Exchange Server: BMC_ComputerSystem - Dependency of Remedy System
DomainController:  BMC_ComputerSystem - Dependency of Remedy System

Does this make sense? Or am I mapping it all wrong? Also what is a good naming 
convention for relationships: RemSysComp01, RemSysDepen01??

I am doing this manually because I do not know how/where to mass relate these 
items. I have about 2000 CIs in Computer systems form.

Specs:
CMDB: 2.1.00
ARS: 7.1.00
ITSM 7.0.03

Thanks,,
Marcelo Martinez

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SV: CI TYPE FOR HUBS, SWITCHES & ROUTERS

[Petrus Johansson]

I second that and the response before...
Rather than creating a custom CICLass for the routers, switches and hubs, use 
BMCComputerSystem class and use the PrimaryCapability to determine what type of 
ComputerSystem it is.
I have created a Tier1 in the ProdCat named "Network" for all different network 
types of CIs... Working in Asset Mgmt the end users don´t care or should have 
to know what CIClass the CIs are stored in. You use CTI or "Find" to look for 
the CIs... Keep in mind that the CDM is complex enough as it is - only add a 
Class if you REALLY have to.

Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar
Petrus Johansson
Senior Product Responsible BMC Discovery Solutions

IKEA IT AB
Sweden

Från: Action Request System discussion list(ARSList) [arsl...@arslist.org] för 
Chowdhury, Tauf [tauf.chowdh...@frx.com]
Skickat: den 8 december 2009 14:21
Till: arslist@ARSLIST.ORG
Ämne: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

Ouch. Yeah, if you have any interest in Blade/Topology/Configuration Discovery, 
take a look at all their documentation about the Remedy integration before 
going with custom classes.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Tuesday, December 08, 2009 5:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

+1 on that one Peter.

Have a client who customised their CMDB to death and now wants to implement
BMC Discovery.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: 08 December 2009 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS

Whereas there is nothing wrong with this solution if it suits the business
 you should be aware that discovery tools will put all switchers, hubs,
etc in the Computer System class.

If you plan to use discovery in the future then you may be prevented from
using the out-of-the-box discovery interfaces.

Cheers

Peter


> We preferred to keep our switches/routers separate from all our other
> "computer systems", so I made a custom class (with Computer System as
> the super class), called "Network Device".
>
> It was a good exercise is custom class creation!
>
>
> Michael W. Luttmann
> Lead Remedy Developer
> Fort Carson NEC
> "If you dislike change, you're going to dislike irrelevance even more."
> -- GEN Shinseki
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: Monday, December 07, 2009 7:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
> **
>
> There's plenty of discussion on this, but I think it's safe to say the
> norm is to use Computer System and use CTI or the Primary Capability
> field to get specific on the type of hardware.
>
>
>
> Tauf Chowdhury | Forest Laboratories, Inc.
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila
> Sent: Monday, December 07, 2009 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS
>
>
>
> **
>
> Hi
>
>
>
> Can someone assist me?  I would like to know what CI Type would hubs,
> switches and routers fall under on Asset Management.
>
>
>
> Kind regards
>
> Fazila Patel
> Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator
>
> Local Production Centre Infrastructure Operations Siemens Southern
> Africa
> Tel: +27 11 652 7488
> Fax   : +27 11 652 7501
> Cell   : +27 82 922 2322
> E-mail: fazila.pa...@siemens.com
> www.siemens.co.za 
> http://www.siemens.co.za/>
>
>
>
>
>
> 
> 
>
>
>
> Disclaimer and Confidentiality Note
>
>
>
> This e-mail communication, its attachments, if any, and any rights
> attaching to it are, unless the context clearly indicates otherwise, the
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