Re: Commit Changes vs PERFORM ACTION APPLY
Hi, If we are on the topic of the Entry ID creation, I have some definite ideas. Nowadays, entry ids can be allocated in blocks, and there might be holes in the list when ids are skipped. The nextid for the form can be stepped forward even when the submit fails. This is actually the default behavior in 7.6.04. My idea is to have a form-specific check-box to reserves the entry id BEFORE the filter processing starts. We could also allow admins to get the unique entry id from the server via an ACTL by doing a set-fields RequestID = GETRESERVENEXTENTRYID($SCHEMA$). Nothing bad can come of this, as the uniqueness of the entry id is controlled by the database anyhow. All the safeguards are already in place. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Not having the Entry ID before submit is why GUIDs are used. I can't think of case where I was not able to use a GUID to work around the Entry ID not being available before submit. As much as I love new features and flexibility I think Misi is on to something here. Adding phase overriding at the action level would be powerful and could also be a support nightmare. Typically splitting the action into it's own filter does the job without adding another layer of complexity to all filters. Jason On Tue, Dec 13, 2011 at 11:35 AM, Joe Martin D'Souza jdso...@shyle.netwrote: I cant recall any other reasons from the past, besides the requirement of an entry being committed to the database, either because you need its entry ID available during the transaction, for the use of some other action. This applies to the entry ID's created from Push Fields too.. You can get around this 50% of the times as you pointed out by manipulating the order of filters or the actions that are required post ID creation.. but at times you hit a wall where its just not possible and you wished that there was a little more control on phasing on a particular action in a filter.. Joe -Original Message- From: Misi Mladoniczky Sent: Tuesday, December 13, 2011 3:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY Hi, Why would you want different actions to run in different phases? Do you have any good user case? I would guess that the need arise very seldom. In that case I think we can split the filter into two filters instead. Adding granularity to what we can control, also makes the possibilities for errors and mistakes much greater... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. While you'll brought out this idea, if at all BMC ever intends to change the way this works along the lines of your ideas, it would be even cooler if they changed it in such a way that you could control the specific phase you would like each action within a filter to run after you check that check box to override default phasing.. options like Default to let the action run on the default phase, Phase 1, Phase 2 etc for every action in that Filter so you could choose what action you would like the override.. That would probably add a lot more control than just saying - ok all actions run on phase 1 with the `! convention.. Joe -Original Message- From: Grooms, Frederick W Sent: Monday, December 12, 2011 10:40 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY I had put in a RFE back in 2010 to change the `! into a Phase Override radio button, but it was closed. I had suggested the radio button/dropdown so we could override the phase in all directions (I can see times where we would want a filter to run in Phase 4, such as if we have to push to on outside system after all processing is complete on a record) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Monday, December 12, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** Yeah Misi, I'm a bit surprised that the run process commands have grown so much faster than the actions. I guess it's quicker to develop features as Run Process commands rather than have dev studio hold our hand and check the syntax and context on entry. I know that it wouldn't
ITSM Suite
Hello, I've got the question about BMC ITSM Suite. I would like to know is it possible to store data about virtualized platforms and at the same time about phyzical equipments in CMDB. So that phyzical equipments would related not only between themself but with virtual platforms too. Does CMDB data structure support this two type of data relationships? Best regards, Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Save description as .txt file
Write out the contents of the temp field to a text file on the server then add that file to the attachment field. On 12/13/11, Brittain, Mark mbritt...@navisite.com wrote: Hi All, I have a really strange request to make but it is a bit of a strange situation. Is there a way to take a large amount of data from a character field and save it as an attachment as a text file? User sends a template email request with an oversized description. The template puts this information into an unlimited temp field. A filter takes the first 1,000 characters and places it in the Description field and then places the entire temp field contents onto a diary field. What I would like to do is take the temp field contents and put them into a text file and attach the file to the ticket. Any ideas on how to do that? ARS 6.3 patch 20, Oracle 9.2, SunOS 5.9 Said it was strange. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hyperlinks in MidTier
Thank you very much for information. Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion Boxhttp://saintake.t-mobile.com/ | SA_Trouble Tickethttp://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx | From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, December 13, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: Hyperlinks in MidTier ** That is correct behavior for the version you are on. In AR System 7.6.0x, a field type called Rich Text Format fields (RTF) were introduced that will enable hyperlinks to be clickable - among other formatting enhancements (bold, colors, bullets, etc.). The reason it is that way is because standard character fields do not recognize the HTML tags necessary to make the link clickable on the Mid-Tier/web client. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Tuesday, December 13, 2011 2:16 PM To: arslist@ARSLIST.ORG Subject: Hyperlinks in MidTier ** ARS 7.1 patch4 SQL2000 Midtier 7.6.4 sp1 We have moved to the mid-tier recently. Still working on the server upgrade. Our users have noticed that hyperlinks in the Work Log look like text rather than a hyperlink. I was wondering if anyone had a workaround or an answer as to why that is. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion Boxhttp://saintake.t-mobile.com/ | SA_Trouble Tickethttp://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx | _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite
Irina, It does support the relationships you are talking about. All servers are categorized as BMC_ComputerSystem CIs, the VMs are related to the Physical Host with a child dependency relationship. Tools like BMC's ADDM do all of this magic for you. :) .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcuka Sent: Wednesday, December 14, 2011 6:22 AM To: arslist@ARSLIST.ORG Subject: ITSM Suite ** Hello, I've got the question about BMC ITSM Suite. I would like to know is it possible to store data about virtualized platforms and at the same time about phyzical equipments in CMDB. So that phyzical equipments would related not only between themself but with virtual platforms too. Does CMDB data structure support this two type of data relationships? Best regards, Irina _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite
Bladelogic BCA and BSA do as well... On Wed, Dec 14, 2011 at 9:24 AM, Mike Tomasiewicz (ConAgra Foods) mike.tomasiew...@conagrafoods.com wrote: ** Irina, ** ** It does support the relationships you are talking about. All servers are categorized as BMC_ComputerSystem CIs, the VMs are related to the Physical Host with a child dependency relationship. Tools like BMC’s ADDM do all of this magic for you. J ** ** .: Mike T :. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *irina solarcuka *Sent:* Wednesday, December 14, 2011 6:22 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Suite ** ** ** Hello, I've got the question about BMC ITSM Suite. I would like to know is it possible to store data about virtualized platforms and at the same time about phyzical equipments in CMDB. So that phyzical equipments would related not only between themself but with virtual platforms too. Does CMDB data structure support this two type of data relationships? Best regards, Irina _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
can you TNSPING the oracle db can you sqlplus with the USER you are logged in as to the db (system or SA) can you login as ARAdmin (sqlplus) once that works:: then it should be clear to proceed:: I had all that and still got what you got.. and never could upgrade... I got busy and never went back to it, I just used sp1:: it worked immediately. Something is missing in the code (I believe), the SP2 patch needs to be Patched again. On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri olleba...@gmail.com wrote: 'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an oraload file in the /tmp/x directory, however, my tsnames.ora seems to be broken so oraload replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as sqlplus 'username/password@server/ID'. I will try to dig into this tomorrow. # I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this ( http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access
Re: Server name clarification
In a DR failover situation, I would think that you would configure BOTH servers exactly the same. Think of it this way..when the DR server is 'online'..remedyprod will ping to the DR box, not the primary box..so in that situation, they are essentially 'the same'.the fact that they are on a different host is irrelevant. The production host name essentially becomes the DR server's alias. So, all clients would be pointed to the remedyprod name, and when DR occurs, you leave all clients pointed to that name, it just resolves to a different IP. You are correct that the paths are not important. Question. Are you also swinging the DNS for the DB server?...if you are then I would expect that you would be able to have the exact same ar.conf file on both servers, assuming your tnsnames.ora file is setup properly of course..I would personally setup a host file on the ar server that allows the host to think that it's the primary at all times.that way you could do some testing with it without actually doing the DR with DNS. Another possible point of concern is to ensure that your DR server has the same DNS Domain as your primary.that way $SERVER$ would be the same on both hosts. That's all I can think of at the moment. Good luck with it J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, December 13, 2011 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server name clarification ** LJ, Thanks for your detailed response, it is appreciated. I am doing disaster recovery, where my off-site server will be dormant until needed. The database is already being replicated using Oracle Data Guard. I was planning on taking my production filesystem, tar'ring it up and moving it to the DR server. With what you are saying, I won't need to update any of the directory paths, correct? Things like /etc/arsystem/remedyprod/ are what concern me. I'm working with a deadline that doesn't give me time to change the production server name to use an alias, get the various integrations and clients re-configured, and tested. (However, I'll definitely be setting up our 7.6.04 environment correctly from the start.) My config would look like: Prod ar.conf: Server-Name: remedyprod Server-Connect-Name: not configured, since the hostname is also remedyprod Failover ar.conf: Server-Name: remedyprod Server-Connect-Name: remedy-dr-hostname On failover, the network guys will change the remedyprod DNS entry to point to the DR server's IP address, and I should be able to bring the AR server up. (of course, mid-tier too) Since this is disaster recovery and not high availability, I'm not planning on doing any other kind of server group configuration, or does the use of the above settings mandate that? Does being in a DR configuration (vs. HA) change the answer you gave about the email engine? Thanks again for you help. Funny how far one can go without having to understand some of the basics. :-) Thad On Tue, Dec 13, 2011 at 7:51 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Thad, Before getting to your questions, I want to define two terms as 'I' understand them. Disaster Recovery - The ability to have a system available at another SITE in case the primary site becomes unavailable because of a disaster. This is typically done as a 'standby' operation, and the two are not necessarily online at the same time, typically with separate DB servers with log shipping or some other replication technology to get your data over to the DR site High Availability - The ability to have more than one host serving the same purpose simultaneously so that if one goes offline, the other is still able to service requests. I think what you are discussing below is high availability.mostly because you are talking about a server group.which is where two remedy servers connect to the same DB..DR requires significantly more setup, configuration and maintenance..now, onto your questions Server-Name - your first 3 bullets are correct.your 4th, kinda.$SERVER$ automatically tacks on the domain of the server, but essentially correct Server-Connect-Name --1 - Not necessarily.in my server groups I have another alias configured for this one --2 - True --3 - Also true Q - Which of the above values are used for AR paths in the file system A - Neither. The names above are solely for clients connecting to them.having nothing to do with the install directories. When you install Remedy, it defaults to putting it into the directory that you specified as your 'server name' during the install.so depending on how you have your things configured during install, it could be either of the names above, or none of them.but it's actually irrelevant because nothing uses that specifically to connect Q - Email engine configuration (EmailDaemon.properties): Same question, which value is used? A - Typically, as far as I
Re: ARS 7.6.04 SP2 no upgrade option in Linux
Still the same issue, I just did a re-install competely. It was an empty db anyhow, test development. ** can you TNSPING the oracle db can you sqlplus with the USER you are logged in as to the db (system or SA) can you login as ARAdmin (sqlplus) once that works:: then it should be clear to proceed:: I had all that and still got what you got.. and never could upgrade... I got busy and never went back to it, I just used sp1:: it worked immediately. Something is missing in the code (I believe), the SP2 patch needs to be Patched again. On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri olleba...@gmail.com wrote: 'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an oraload file in the /tmp/x directory, however, my tsnames.ora seems to be broken so oraload replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as sqlplus 'username/password@server/ID'. I will try to dig into this tomorrow. # I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this (http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L.
Re: ARS 7.6.04 SP2 no upgrade option in Linux
TNSPING is the command in the oracle_home / bin directory.. http://www.oracleutilities.com/OSUtil/ping.html On Wed, Dec 14, 2011 at 10:17 AM, Anders Lauri olleba...@gmail.com wrote: Still the same issue, I just did a re-install competely. It was an empty db anyhow, test development. ** can you TNSPING the oracle db can you sqlplus with the USER you are logged in as to the db (system or SA) can you login as ARAdmin (sqlplus) once that works:: then it should be clear to proceed:: I had all that and still got what you got.. and never could upgrade... I got busy and never went back to it, I just used sp1:: it worked immediately. Something is missing in the code (I believe), the SP2 patch needs to be Patched again. On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri olleba...@gmail.com wrote: 'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an oraload file in the /tmp/x directory, however, my tsnames.ora seems to be broken so oraload replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as sqlplus 'username/password@server/ID'. I will try to dig into this tomorrow. # I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this ( http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin
Re: ARS 7.6.04 SP2 no upgrade option in Linux
Time to contact support:: tell me if you get this working:: I would like to know if there is some fix or patch.. On Wed, Dec 14, 2011 at 10:23 AM, patrick zandi remedy...@gmail.com wrote: TNSPING is the command in the oracle_home / bin directory.. http://www.oracleutilities.com/OSUtil/ping.html On Wed, Dec 14, 2011 at 10:17 AM, Anders Lauri olleba...@gmail.comwrote: Still the same issue, I just did a re-install competely. It was an empty db anyhow, test development. ** can you TNSPING the oracle db can you sqlplus with the USER you are logged in as to the db (system or SA) can you login as ARAdmin (sqlplus) once that works:: then it should be clear to proceed:: I had all that and still got what you got.. and never could upgrade... I got busy and never went back to it, I just used sp1:: it worked immediately. Something is missing in the code (I believe), the SP2 patch needs to be Patched again. On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri olleba...@gmail.com wrote: 'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an oraload file in the /tmp/x directory, however, my tsnames.ora seems to be broken so oraload replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as sqlplus 'username/password@server /ID'. I will try to dig into this tomorrow. # I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this ( http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any
Re: capture midtier qualification to be used to create a URL with mode=searchqual=?
Good tip about the field ids. However, I must not have been clear-- I don't know before-hand what the qualification will be. It could be anything made up on-the-fly and then executed-- I just want a way to grab that qualification somehow afterwards to help me build a link that is easy to share; Hey Bob, here is a link to the assets that are flagged as missing and older than 2 years, excluding xyz, etc. Seems like such a useful idea, am I crazy? Brien On 12/9/2011 3:58 PM, Andrew C Goodall wrote: Not sure if this helps. Examples below - these are for SSRS report links but you can use the same approach with some changes to the syntax and criteria for the qual line reference. I'm sure you could use same approach on a field and use workflow to auto build the qual line. FYI - important to use field IDs and not labels when using qual=... due to bug when field contains special characters. Incident = =http://midtier server/arsys/forms/AR Server/HPD%3AHelp+Desk/Best+Practice+View/?qual='100161'=%22 Fields!Incident_Number.Value %22 Problem = =http://mid tier server/arsys/forms/AR Server /PBM%3AProblem+Investigation/Default+User+View/?qual='100232'=%22 Fields!Problem_Investigation_ID.Value %22 Change Request = http://midtier server/arsys/forms/AR Server/CHG%3AInfrastructure+Change/?qual='100182'=%22 Fields!Infrastructure_Change_ID.Value %22 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Friday, December 09, 2011 4:32 PM To: arslist@ARSLIST.ORG Subject: capture midtier qualification to be used to create a URL with mode=searchqual=? I added a display-only field to the bottom of one of our forms that just lets you see, click, and/or copy the URL to the current request. An AL just sets a field to https:///arsys/servlet/ViewFormServlet?form=; + $SCHEMA$) + server=) + $SERVER$) + eid=) + $Request ID$ and the field has a display type of Show URL. This makes it very easy to share a request with someone over email, IM, etc. Now I am wondering about the same thing but for queries. If I perform a web query by making some selections using the form or in combination with the advanced query toolbar and then clicking search, is there a way to capture that qualification into a field to be used in a URL that includes the mode=searchqual=query here? This would be tremendously useful. I find myself often manually constructing these URLs to include in emails, etc. It's very tedious and error-prone. Any other suggestions are welcome. Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Port 9999 not Listening
ARS 7.6.04sp1 Windows 2008 x64 I am having a hard-to-track-down issue on my Production AR Server. Port is not listening but there are no errors in any of my logs saying that the plugin did not start. Here is the snippet of my ar.cfg that shows that the port should be active or there should be an error somewhere. My DEV and QA environments are setup the same as Prod but everything is working there. Server team says that there is nothing on the server that would not allow that port to be used. All of the other plugin ports are working fine. Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ARDBC.REGISTRY ARSYS.ARDBC.REGISTRY NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ARF.QUERYPARSER ARSYS.ARF.QUERYPARSER NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE NTREMAPB.corp.radioshack.net: Tommy Morris RadioShack Corp. RSTS Remedy Administration Support Sr. Remedy Developer/ Cert. CMDB Specialist 817. 415.6898 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Port 9999 not Listening
Tommy, The lines from your cfg there are not the definition of the plugins.that is done in your pluginsvr\pluginsvr_config.xml config file. That is what tells your java plugin server to run on what port, what plugins are configured and such. And you will find the log for that plugin server located at arserver\db\arjavaplugin.log (or elsewhere, if your cfg file specifies, but that's the default location) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, December 14, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Port not Listening ** ARS 7.6.04sp1 Windows 2008 x64 I am having a hard-to-track-down issue on my Production AR Server. Port is not listening but there are no errors in any of my logs saying that the plugin did not start. Here is the snippet of my ar.cfg that shows that the port should be active or there should be an error somewhere. My DEV and QA environments are setup the same as Prod but everything is working there. Server team says that there is nothing on the server that would not allow that port to be used. All of the other plugin ports are working fine. Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ARDBC.REGISTRY ARSYS.ARDBC.REGISTRY NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ARF.QUERYPARSER ARSYS.ARF.QUERYPARSER NTREMAPB.corp.radioshack.net: Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE NTREMAPB.corp.radioshack.net: Tommy Morris RadioShack Corp. RSTS Remedy Administration Support Sr. Remedy Developer/ Cert. CMDB Specialist 817. 415.6898 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM Suite licences
Hello, We would like to use the ITSM Suite (one or more modules). Could you give me the point of view about licences needed. I understood that we need to have one Server licence, one ITSM Suite application licence (or may be one application licence for each ITSM Suite module?). What about the user licences? Does it mean that floating user licences doesn' t exist any more? What about necessary user licence amount? Does it mean that in case if 20 people work with all ITSM Suit modules they need 20 fixed user licences for each ITSM Suite module (20 * module amount)? Thank you in advance. Regards, Irina Solarcuka ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite licences
Hi Irina, The selling model has not changed the license requirements for applications. So you'll still need an AR System server license, AR System user license, application license and application user license. However, the new selling model puts those licenses together into a suite of offerings. Think of it like a bundle of licenses in one offering rather than having to buy each license a' la carte. The ITSM Suite base license grants you the application licenses for everything within the ITSM Suite, including AR System server. You must then purchase the user license bundles needed to power the applications that you wish to use (commonly referred to as adding capacity). So, if you plan to use just Change Management, you'd purchase the Change Management user license bundle - which includes an AR System user license and a Change Management user license. If you plan to use just Service Desk, you'd purchase the Service Desk user license bundle - which includes an AR System user license, Incident user license and Problem user license. If your users will be utilizing multiple applications within the Suite, you can also purchase the Suite user license which is a bundle that includes the user licenses for the most popular AR System powered applications in the Suite (Service Desk, Asset, Change, Service Request Management, AR System and Service Level Management). So in your example, if you have 20 people working with all the ITSM Suite modules, you would purchase one ITSM Suite base license for the application licenses and then 20 ITSM Suite user licenses to add capacity to the Suite applications you're using. You can also purchase additional bundles for Remedy Knowledge Management, IT Business Management, BSM Dashboards or BMC Analytics. Your BMC sales person would be the best resource to answer questions about your specific situation, so I'd recommend contacting them at your earliest convenience to ensure you understand the selling model and get the right advice for your environment. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcuka Sent: Wednesday, December 14, 2011 9:14 AM To: arslist@ARSLIST.ORG Subject: ITSM Suite licences ** Hello, We would like to use the ITSM Suite (one or more modules). Could you give me the point of view about licences needed. I understood that we need to have one Server licence, one ITSM Suite application licence (or may be one application licence for each ITSM Suite module?). What about the user licences? Does it mean that floating user licences doesn' t exist any more? What about necessary user licence amount? Does it mean that in case if 20 people work with all ITSM Suit modules they need 20 fixed user licences for each ITSM Suite module (20 * module amount)? Thank you in advance. Regards, Irina Solarcuka _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite licences
Hello David, Thank you for information. Could you send me the approximately prices for my example 20 users works with all ITSM Suite modules? This is very important and very urgent for my company... Best regards, Irina 2011/12/14 Easter, David david_eas...@bmc.com ** Hi Irina, ** ** The selling model has not changed the license requirements for applications. So you’ll still need an AR System server license, AR System user license, application license and application user license. However, the new selling model puts those licenses together into a suite of offerings. Think of it like a “bundle” of licenses in one offering rather than having to buy each license a’ la carte. ** ** The ITSM Suite base license grants you the application licenses for everything within the ITSM Suite, including AR System server. You must then purchase the user license bundles needed to power the applications that you wish to use (commonly referred to as “adding capacity”). ** ** So, if you plan to use just Change Management, you’d purchase the Change Management user license bundle – which includes an AR System user license and a Change Management user license. If you plan to use just Service Desk, you’d purchase the Service Desk user license bundle – which includes an AR System user license, Incident user license and Problem user license. ** ** If your users will be utilizing multiple applications within the Suite, you can also purchase the Suite user license which is a bundle that includes the user licenses for the most popular AR System powered applications in the Suite (Service Desk, Asset, Change, Service Request Management, AR System and Service Level Management). ** ** So in your example, if you have 20 people working with all the ITSM Suite modules, you would purchase one ITSM Suite base license for the application licenses and then 20 ITSM Suite user licenses to add capacity to the Suite applications you’re using. You can also purchase additional bundles for Remedy Knowledge Management, IT Business Management, BSM Dashboards or BMC Analytics. ** ** Your BMC sales person would be the best resource to answer questions about your specific situation, so I’d recommend contacting them at your earliest convenience to ensure you understand the selling model and get the right advice for your environment. ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *irina solarcuka *Sent:* Wednesday, December 14, 2011 9:14 AM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Suite licences ** ** ** Hello, We would like to use the ITSM Suite (one or more modules). Could you give me the point of view about licences needed. I understood that we need to have one Server licence, one ITSM Suite application licence (or may be one application licence for each ITSM Suite module?). What about the user licences? Does it mean that floating user licences doesn' t exist any more? What about necessary user licence amount? Does it mean that in case if 20 people work with all ITSM Suit modules they need 20 fixed user licences for each ITSM Suite module (20 * module amount)? ** ** Thank you in advance. Regards, Irina Solarcuka _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Suite licences
Hi Irina, You will need to contact your BMC sales representative or BMC partner for a quote. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcuka Sent: Wednesday, December 14, 2011 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Suite licences ** Hello David, Thank you for information. Could you send me the approximately prices for my example 20 users works with all ITSM Suite modules? This is very important and very urgent for my company... Best regards, Irina 2011/12/14 Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com ** Hi Irina, The selling model has not changed the license requirements for applications. So you'll still need an AR System server license, AR System user license, application license and application user license. However, the new selling model puts those licenses together into a suite of offerings. Think of it like a bundle of licenses in one offering rather than having to buy each license a' la carte. The ITSM Suite base license grants you the application licenses for everything within the ITSM Suite, including AR System server. You must then purchase the user license bundles needed to power the applications that you wish to use (commonly referred to as adding capacity). So, if you plan to use just Change Management, you'd purchase the Change Management user license bundle - which includes an AR System user license and a Change Management user license. If you plan to use just Service Desk, you'd purchase the Service Desk user license bundle - which includes an AR System user license, Incident user license and Problem user license. If your users will be utilizing multiple applications within the Suite, you can also purchase the Suite user license which is a bundle that includes the user licenses for the most popular AR System powered applications in the Suite (Service Desk, Asset, Change, Service Request Management, AR System and Service Level Management). So in your example, if you have 20 people working with all the ITSM Suite modules, you would purchase one ITSM Suite base license for the application licenses and then 20 ITSM Suite user licenses to add capacity to the Suite applications you're using. You can also purchase additional bundles for Remedy Knowledge Management, IT Business Management, BSM Dashboards or BMC Analytics. Your BMC sales person would be the best resource to answer questions about your specific situation, so I'd recommend contacting them at your earliest convenience to ensure you understand the selling model and get the right advice for your environment. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of irina solarcuka Sent: Wednesday, December 14, 2011 9:14 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM Suite licences ** Hello, We would like to use the ITSM Suite (one or more modules). Could you give me the point of view about licences needed. I understood that we need to have one Server licence, one ITSM Suite application licence (or may be one application licence for each ITSM Suite module?). What about the user licences? Does it mean that floating user licences doesn' t exist any more? What about necessary user licence amount? Does it mean that in case if 20 people work with all ITSM Suit modules they need 20 fixed user licences for each ITSM Suite module (20 * module amount)? Thank you in advance. Regards, Irina Solarcuka _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Software license contracts - Microsoft Master Business Agreement, Data Management, categorization
Thank you, Toshiyasu!
I will look to the Product Dictionary and Catalog to update those entries.
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com
ProQuest...Start here. 2010 InformationWeek 500 Top Innovator
P Please consider the environment before printing this email.
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the sender, and delete the
message from your computer.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu
Sent: Tuesday, December 13, 2011 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Kelly,
Let me try to answer your question #2 and #4
2) about Software contract, Yes, you should use AST:AssetSoftware.
CTR:GenericContract is using for customized contract type (if you want to add
your own contract type, for example Rent Contract)
4) about Product Categorization, the data comes from PDL:Product Dictionary.
If you manually created product catalog, make sure you have add model/version
to Product Catalog, and in Model/Version dialog form (PDL:ProductModelVersion),
set Market Version and select Contract Required radio button to Yes. Also check
Company Association if is it not - Global -, that means the product catalog
restricted to certain company, then the Software Contract and License
Certificate company should match to.
If the product catalog was discovered from outside, check Atrium Normalization
to use proper normalize option for the imported dataset during data synchronize
to Atrium CMDB
PDL:Product Dictionary is a joined form from PDL:ProductModelVersion (joined
from PCT:Product Catalog and PCT:Product Model/Version)and PCT:Product Company
Association.
Toshiyasu
Asset Management QA in BMC.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Tuesday, December 13, 2011 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Hello all,
I have been working with Asset Management 7.6.4 to prepare to enter our current
contracts. My goal is to use the Data Management tool
(Transactional-Contract.xls) to import the bulk of the license data once I have
figured out the format to use. I have read through the AM docs (and a fair
amount of the CMDB ones), but I still have a few questions on what I've found
so far.
1.) Microsoft Master Business Agreements - We have negotiated a MBA with MS
under their Enterprise 6 Program, which gives us certain purchasing
abilities. We can add or remove software on a year by year basis, and the
numbers for each are 'trued up' each year as well. There is an MBA #, an
Enrollment #, a Software Assurance ID #, and an Agreement/Contract #. I have
listed my current strategy below. Does anyone have any other strategies,
recommendations for representing these kinds of agreements?
a. Master Contract for the MBA itself (with the {Enrollment #}-Master as
the Contract ID, and the MBA # as the Customer ID), then
b. Master Contracts underneath it for each year ({Enrollment #}-{year} as
Contract ID), then
c. Software License Contracts underneath each year master for each type
of software with a representative ID (Ex: Contract ID MS-EX-001-2011:
Microsoft MS - Exchange EX - First to use the MS-EX prefix 001 - Year
2011), and then
d. License Certificates for each Software License Contract (eventually to
connect to CIs from discovery tools, with same IDs).
2.)Importing Software License Contracts - The CTR-GenericContract tab
says not to use it for Software License contracts. I looked up the mappings in
the Data Mgmt Admin guide and it looks like I'm supposed to use
AST-AssetSoftware instead as this goes to CTR:ContractBase and
AST:AssetSoftware - Is this correct?
3.)What is used in the Contract Identifier field on the Data Mgmt tabs? Is
this used to connect contracts and masters? How do I determine what to put in
this column?
4.)When creating a license certificate with the dialog that pops up from
the Contract Add button, I can choose, say, Microsoft as a manufacturer,
but the categories available don't reflect the product categories I have
created, just the generics. Is this pulling from a different area?
Thanks in advance for your help, and any other advice for entering/maintaining
licenses would be welcome as well! :^)
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower
What the Heck? Filters no longer get logged on workflow.log
Very Strange. We are on ARS 7.1 P7, Windows 2003 and Oracle 11g and all of the sudden when using the User Tool (7.5 p4), logging using the UT client for filters doesn't log anything in the workflow.log file. Active Links do, but not Filters. Here's what I've tried: Restarting the ARS Services Rebooting my PC Deleting all cached files on my PC Deleted the AR.INI file on my PC I don't have a User Preference record I tried enabling the filter log on the server (using the admin console and server information logging tab) and that's working fine. My coworker is experiencing the same thing. I thought it was local to my PC, but if he's having the same problem, it's gotta be something with the server or DB? I just noticed this today. Is this weird or what? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What the Heck? Filters no longer get logged on workflow.log
Check the log permission group. Set it to Administrator or some other group you are in. Axton Grams On Wed, Dec 14, 2011 at 1:16 PM, Kemes, Lisa lisa.ke...@te.com wrote: ** ** Very Strange. We are on ARS 7.1 P7, Windows 2003 and Oracle 11g and all of the sudden when using the User Tool (7.5 p4), logging using the UT client for filters doesn't log anything in the workflow.log file. Active Links do, but not Filters. Here's what I've tried: Restarting the ARS Services Rebooting my PC Deleting all cached files on my PC Deleted the AR.INI file on my PC I don't have a User Preference record I tried enabling the filter log on the server (using the admin console and server information logging tab) and that's working fine. My coworker is experiencing the same thing. I thought it was local to my PC, but if he's having the same problem, it's gotta be something with the server or DB? I just noticed this today. Is this weird or what? *Lisa Kemes* AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile *lisa.ke...@te.com* 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ www.te.com http://twitter.com/teconnectivity http://www.facebook.com/teconnectivity http://www.flickr.com/photos/teconnectivity/ http://www.linkedin.com/groups?gid=1591657 http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What the Heck? Filters no longer get logged on workflow.log
And ensure that if it's 'Public', that you are EXPLICITLY in that group.meaning you see it in your group list for your user account.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, December 14, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: What the Heck? Filters no longer get logged on workflow.log ** Check the log permission group. Set it to Administrator or some other group you are in. Axton Grams On Wed, Dec 14, 2011 at 1:16 PM, Kemes, Lisa lisa.ke...@te.com wrote: ** Very Strange. We are on ARS 7.1 P7, Windows 2003 and Oracle 11g and all of the sudden when using the User Tool (7.5 p4), logging using the UT client for filters doesn't log anything in the workflow.log file. Active Links do, but not Filters. Here's what I've tried: Restarting the ARS Services Rebooting my PC Deleting all cached files on my PC Deleted the AR.INI file on my PC I don't have a User Preference record I tried enabling the filter log on the server (using the admin console and server information logging tab) and that's working fine. My coworker is experiencing the same thing. I thought it was local to my PC, but if he's having the same problem, it's gotta be something with the server or DB? I just noticed this today. Is this weird or what? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 tel:%2B1%20717%20602%209460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ Error! Filename not specified. www.te.com http://www.te.com/ http://twitter.com/teconnectivity Error! Filename not specified. http://www.facebook.com/teconnectivity Error! Filename not specified. http://www.flickr.com/photos/teconnectivity/ Error! Filename not specified. http://www.linkedin.com/groups?gid=1591657 Error! Filename not specified. http://www.youtube.com/teconnectivity Error! Filename not specified. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What the Heck? Filters no longer get logged on workflow.log
Another thought:: if you have a run away Filter/Escalation process then the log will not be created till the process queue is done. For example you have an escalation that fires every 45 min, but it takes 45 min to run.. so then you might have to wait 45 min before the next job hits the queue.. just a thought. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What the Heck? Filters no longer get logged on workflow.log
Thanks! That did it! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, December 14, 2011 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: What the Heck? Filters no longer get logged on workflow.log ** And ensure that if it's 'Public', that you are EXPLICITLY in that group...meaning you see it in your group list for your user account From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, December 14, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: What the Heck? Filters no longer get logged on workflow.log ** Check the log permission group. Set it to Administrator or some other group you are in. Axton Grams On Wed, Dec 14, 2011 at 1:16 PM, Kemes, Lisa lisa.ke...@te.commailto:lisa.ke...@te.com wrote: ** Very Strange. We are on ARS 7.1 P7, Windows 2003 and Oracle 11g and all of the sudden when using the User Tool (7.5 p4), logging using the UT client for filters doesn't log anything in the workflow.log file. Active Links do, but not Filters. Here's what I've tried: Restarting the ARS Services Rebooting my PC Deleting all cached files on my PC Deleted the AR.INI file on my PC I don't have a User Preference record I tried enabling the filter log on the server (using the admin console and server information logging tab) and that's working fine. My coworker is experiencing the same thing. I thought it was local to my PC, but if he's having the same problem, it's gotta be something with the server or DB? I just noticed this today. Is this weird or what? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460tel:%2B1%20717%20602%209460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 Error! Filename not specified.http://www.te.com/ www.te.comhttp://www.te.com/ Error! Filename not specified.http://twitter.com/teconnectivityError! Filename not specified.http://www.facebook.com/teconnectivityError! Filename not specified.http://www.flickr.com/photos/teconnectivity/Error! Filename not specified.http://www.linkedin.com/groups?gid=1591657Error! Filename not specified.http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
Is the ARAdmin password the documented default? We has similar issues upgrading from 7.5 to 7.6.04 SP1 (Windows/MS SQL) where you could tell the installer connected to the db for some operations but others failed. We set ARAdmin to the default password, set Demo's password back to NULL (old habit I had forgot to do this time) and the installer would then allow us to perform an upgrade. My best guess is somewhere the default ARAdmin password is hard coded into the installer. Jason On Wed, Dec 14, 2011 at 7:17 AM, Anders Lauri olleba...@gmail.com wrote: Still the same issue, I just did a re-install competely. It was an empty db anyhow, test development. ** can you TNSPING the oracle db can you sqlplus with the USER you are logged in as to the db (system or SA) can you login as ARAdmin (sqlplus) once that works:: then it should be clear to proceed:: I had all that and still got what you got.. and never could upgrade... I got busy and never went back to it, I just used sp1:: it worked immediately. Something is missing in the code (I believe), the SP2 patch needs to be Patched again. On Tue, Dec 13, 2011 at 6:44 PM, Anders Lauri olleba...@gmail.com wrote: 'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an oraload file in the /tmp/x directory, however, my tsnames.ora seems to be broken so oraload replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as sqlplus 'username/password@server/ID'. I will try to dig into this tomorrow. # I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this ( http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To:
Import Application and Objects - now can't find!
Hi All, I have an application that was developed on a 7.6.04 SP1 server and imported into another 7.6.04 server... It says Complete, but now I can't find it on the new server anywhere! I tried importing the Application, then I tried just the Objects... both say they complete and no errors pop up. But they are nowhere to be found... Any ideas? I know it has to be something I'm totally overlooking, but I looked through the documentation and can't find any troubleshooting for this issue. thanks!! Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Developer needed in South Denver Area
We are looking for a CMDB Remedy Developer for a 6+ month contract that has a good chance of getting extended. Interview this week! Will be responsible for CMDB (Configuration Management Database) planning, designing, and implementation to support Data Center Operations and client business needs. Additional focus will be aligned to BMC Atrium administration with the concepts and hands-on experience to incorporate best practices when administering the CMDB solution. Required: • Ability to analyze, designs, and perform the necessary steps to configure BMC Atrium v7.x to support the corresponding business processes. • Ability to configure, define, and maintain Common Data Model • Ability to build data transfers in the Atrium Integration Engine (AIE) using XML and CSV files as data sources • Ability to integrate the CMDB with the current service desk • Ability to reconcile across multiple discovery datasets • Ability to integrating the CMDB with Web Services; and working with various impact service models. • Trained in ITIL • Strong CM experience with ability to evangelize/teach/educate others Please email al...@quantixinc.com Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Import Application and Objects - now can't find!
Hi, If you are in Base Development Mode, you will not see Custom objects. Might this be the case? Your Dev Studio cache might be corrupt. Try creating a fresh workspace folder to see if you can view the objects. I have seen a server with corrupt object relationship data. The following might fix the issue: 1 - Turn Off 'record object relationships' 2 - Restart your remedy server 3 - Turn it back on 4 - Restart your remedy server When I did this, the problem was one specific object that stopped the 'record object relationships' in the middle. There was an error message in the arerror.log to indicate this. Do you see your app in AR User / Mid-Tier? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I have an application that was developed on a 7.6.04 SP1 server and imported into another 7.6.04 server... It says Complete, but now I can't find it on the new server anywhere! I tried importing the Application, then I tried just the Objects... both say they complete and no errors pop up. But they are nowhere to be found... Any ideas? I know it has to be something I'm totally overlooking, but I looked through the documentation and can't find any troubleshooting for this issue. thanks!! Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
