Re: Measuring license usage with Application Statistics in a load balanced server group env
Hi, 1/2. A user can be logged in to two servers simultaneously. My experience is that you can not get 100% accurate statistics this way. If you are on 7.6.04 your load balancer should use sticky/persistent setting. This means that 1 user loggs in to 1 server only. Are you using Mid-Tier or the Windows Client? 3. The application licenses behave more or less similar to the AR Licenses. If you login and do any kind of search/table-refresh or anything like that, the WRITE licenses will be grabbed. The difference with application licenses is that they will take no license at all until you so a search/refresh against a form tagged for that application. 4. The overview console is a special case. It goes out against the plugin-server. And the plugin-server actually searches all applications. If it worked like the rest of the system, all application licenses would be grabbed whenever you opened the overview console, but I do not think that is the case. My guess is that the Remedy Application Service is ised in the overview console plugin, and the impersonate user command is used to make the system permission compliant. I have done a presentation on license usage here, that you may benefit from reading: http://rrr.se/doc/RRR_LicenseManagement.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are on ARS 7.6.03patch002,ITSM 7.6.03p001,Windows 2008, Oracle 11g, Loadbalanced ServerGroup with two servers. It is the time of the year to generate a report for our management about remedy license usage and I am boggled with the below questions. our management has not approved for any 3rd party tools yet, so trying to do with the switches available within the tool. 1. We turned on Application statistics. We are seeing license usage per server, not cumilatvie across all servers, is that correct? So we need to add the licenses used in each server to get a total usage count? For ex: We see records like this ServerName | Application Name | Fixed Licenses Used | Flaoting Licenses Used | Denied Flaoting Licenses |TimeStamp ServerA| Incident | 10 | 20 | 0| temstamp1 ServerA| Change | 5 | 30 | 0| temstamp1 ServerB| Incident | 6 | 22 | 0| temstamp1 ServerB| Change | 22 | 32 | 0| temstamp1 2. Are Application Statistics records reliable enough in a loadbalanced Server Group environment to measure correct license usage? Because we are seeing our stats as below: ServerName | Application Name | Fixed Licenses Used | Flaoting Licenses Used | Denied Flaoting Licenses |TimeStamp ServerA| Change | 3 | 32 | 0| temstamp1 ServerB| Change | 2 | 30 | 0| temstamp1 That means we used a total of 62 change floating licenses at timestamp1. But total change mgmt floating licenses we enabled in our server are only 50 in the Add Remove Licenses screen. How could it grew more than what we enabled at server level? Also why did not it show any denials when it crossed 50? 3. Does Change Mgmt floating license behave similar to regular floating licenses, that is when a users logs in they get only a read license. They get a floating granted only when they do a query or some thing that requires a floating on chagne tkt? 4. How about if the user has overview console in his homepage and when he logs in, system will query and display all the recrods(incident,change etc..) in the overview console. Does it mean he consumes a floating incident and change licenses after just logged in without even touching any consoles? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Timeout - myths and facts
Hi, A couple of small notes... The write license is not grabbed when you login. It is grabbed when you do a search, update a table-field, or something else that access the server concerning data. You can open a form without grabbing your licenses, as long as there is no workflow that connects to the server for data. Application licenses work in a similar way to AR licenses. The difference is that users are not assigned floating read licenses from the start, this only happens when they access data. Forms are tagged to the application they belong to, and the licenses tokens are grabbed when you access data in application-tagged forms. You can get some more details in a RUG-presentation I did some time ago: http://rrr.se/doc/RRR_LicenseManagement.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It has taken us years to completely understand the floating license timeout. It may be best to not think in the terms of a single user but think of a floating write license pool. My description below is for the server floating write licenses. User B logs into the server. Is the number of users with floating write licenses less than the number of available floating write licenses? If the answer is yes then they are allocated a floating write license. If the answer is no then they are given a Read license. They can execute searches and under certain conditions they can update records (Submitter Mode locked and they are the Submitter for one). With a Read license User B can run reports, looks at records, anything that doesn't trigger a modification of a record. If they log off they don't need to be assigned a floating write license. Now lets say 5 minutes pass and User B modifies a record. The server checks to see if there is a floating write license available from the pool. If there is then User B is given a floating write license. Now the question becomes what makes the floating write license available. One way is User A is assigned a floating write license and User A logs off the server. Their license is now available in the pool. Another way is User A is assigned a floating write license and they went to a meeting. They were not doing anything within the client for 65 minutes. If User B made their modification after User A has been inactive for 60 minutes, the system will give User B the floating write license and User A will be given a Read license. I'm not familiar with the application licenses but I would assume the logic is similar. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout - myths and facts ** Dave, With that in mind, actually there is no license timeout functionality as we all understand, is that right? if user is inactive for the timeout interval, I would expect him to be flushed and not only get reverted to read-floating. From what you say, if you set a 1 hour timeout, if the user is inactive but returns to his session at the last moment, say 59m:59s and he has activity he could potentionally grab the token again and other users waiting in line will never get the token and have write access for long time This is odd, is this supposed to work this way? if users are not really flushed after timeout, how is this controlled? What you say about users could also get reverted to floating-write after timeout, is also odd, since there would not be a real timeout funcionality at all. -Mauricio 2012/1/4 Shellman, David dave.shell...@te.commailto:dave.shell...@te.com: The user is not kicked out of the system. The will continue to show in the list of Users. Whether they are given a read license or continue to have a floating license depends on if the number of users associated with floating licenses is less than the number of floating licenses. It's also dependent on if they have executed a search or a function that acts like a search. This resets the license time out clock. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Floating License Timeout - myths and facts Hello everyone, Just bringing back the old question about how license timeout is supposed to work Which is the expected behaviour if user logged in and he had been granted with floating write license and now he is timed
Re: Question about get-list web service
Hi,
A call to a web-service get-list search does not trigger filters. In other
words, it can not trigger a filter that returns anything. Or did I miss
your point?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi Folks,
Happy holidays to those of you who celebrate.
I am still struggling with the performance problems associated with a
get-list web service. Does anyone know if it is possible to return
multiple records from a filter that is invoked by a service type of
web service?
And Misi... regarding the behavior mentioned below, all of the
generated SQL commands are part of a single ARXMLGetEntry API call. I
sure wish we had a little move control over this.
Thanks.
Larry
On Fri, Dec 16, 2011 at 2:13 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
I do not see how you can do much about this, it is how it has been
optimized by BMC.
To know in detail, you may need to turn on API-logging as well.
I suspect that you are seeing first a ARGetListEntry(WithFields),
followed
by an ARGetMultiplEntries.
I guess they have been lazy in this case, as they should only need the
ARGetListEntry(WithFields) call when you do not need any fields such as
big character fields.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Hi Folks,
I have a basic question about how web services work.
I have defined a get-list web service that takes a user-specified
qualification and returns the Entry-Id (field C1) of the records that
match the qualification. No other fields are returned. I was expecting
this
to generate a single SELECT and return C1. But I am seeing something
quite
different in the SQL logs.
I do see the expected SELECT, something like this:
SELECT
T282.C1,C8,C3,C7,C536870935,C536870938,C536870913,C536870967,C6,C536870940,C536871010,C536870973
FROM T282 WHERE (T282.C3 = 1322715600) ORDER BY C536870935 DESC,C3
ASC, 1
ASC
But instead of returning the C1 values from that SELECT, the server
fetches
each record individually to get the C1 values. I see a bunch of
SELECTs
like the following:
SELECT C1,C1,C1 FROM T282 WHERE C1 IN ('01605119', '01605121',
'01605122',
'01605123', '01605124', '01605125', '01605126', '01605127', '01605128',
'01605129', '01605130', '01605131', '01605132', '01605133', '01605134',
'01605135', '01605136', '01605137', '01605138', '01605139', '01605140',
'01605142', '01605143', '01605144', '01605145', '01605146', '01605147',
'01605149', '01605152', '01605153', '01605155', '01605156', '01605157',
'01605158', '01605159', '01605160', '01605161', '01605162', '01605163',
'01605164', '01605165', '01605166', '01605167', '01605168', '01605170',
'01605171', '01605172', '01605173', '01605174', '01605175', '01605176',
'01605177', '01605178', '01605179', '01605180', '01605181', '01605183',
'01605184', '01605185', '01605186', '01605187', '01605188', '01605189',
'01605190', '01605191', '01605192', '01605193', '01605194', '01605195',
'01605196', '01605198', '01605199', '01605200', '01605201', '01605202',
'01605203', '01605204', '01605205', '01605206', '01605207', '01605208',
'01605209', '01605210', '01605211', '01605212', '01605213', '01605214',
'01605215', '01605216', '01605217', '01605218', '01605219', '01605220',
'01605221', '01605222', '01605224', '01605225', '01605226', '01605227',
'01605228')
Am I correct in my understanding of what is happening?
Is there any way to avoid this extra fetching of the records to get
information that the server already has? This adds significantly to the
time needed to produce the results.
ARS 7.6.03
Mid-tier 7.6.04
Solaris 10
Oracle 11.2.0...
Thanks for any insights.
Larry
Larry Robinson
Remedy Developer / Admin
NC State University
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Re: CMDB error while trying to enable the audit option.
Are there any records in the class or attribute definitions forms (pending id != 0)? Try using the cmdbdriver to 'kick' these using the sync command with the pending id. You can also set the audit options using cmdbdriver which would be my preferred route. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sivarama velicheti Sent: 04 January 2012 22:17 To: arslist@ARSLIST.ORG Subject: CMDB error while trying to enable the audit option. ** Hi Group, It would be of greate assistance if you guys could guide me in the right direction for an error message that I keep getting. I am trying to enable the audit option for some of the attributes for the BMC_BaseElement class. for this I go into the Atrium core console- class manager, pull up the BaseElement class and set the audit type option to copy. Then I go into the attributes tab and select the attributes that I need to audit and set the audit option field to audit. At first I was getting the CMDB class update failed Error (120149) : size 9419925. I looked up the message and reduced the chunk size in aie.cfg to 1. But the error would not go away. I went in the midtier config tool and flushed the cache and retried turning on the audit feature, it keeps the class in pending status for a while like 20 mins and gives this new message error netconnection.call.failed:HTTP:Failed. I am stumped as to how to proceed from this point on. Any nudge in the right direction should help me a lot in resolving the issue. We are using ITSM 7.6 CMDB 7.6 on windows 2003 server and sql 2005 database. Is there any other way to turn the audit feature on?? Thanks for your help! -- Thanks Shiva _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Have you noticed the new time-based BMC support policy?
The thing that I would have hoped this addressed but has not: *BMC Software will only develop new hot fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined at BMC discretion, with customer input.* Too many times the solution to issues I perceive as critical has been to upgrade to the latest patch/version (which is not a possibility). A poll on the issues (like a +1 from registered users) from the community (not the number of issues) would be ideal. All in all I think the new method of retiring support is better than the old way because it gives a more predictable maintenance/upgrade path for users of BMC products. It helps for those that are in the business of planning and budgeting, which I think applies to most every company and organization, though there seem to be some exceptions (those entities that are allowed to run unlimited deficits). Axton Grams On Wed, Jan 4, 2012 at 2:30 PM, Rick Cook remedyr...@gmail.com wrote: ** I did notice it when it was announced, Dave. Like most, I just had both bigger fish to fry and far more important things on my BMC wish list. Like a more enhanced focus on QA, for instance. Rick On Jan 4, 2012 3:19 PM, Easter, David david_eas...@bmc.com wrote: ** Since there’ve been no comments/questions about it, I expect that most have not. ** ** I put together a quick blog posting on it to raise awareness… check it out here: ** ** https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/01/04/did-you-notice-the-new-time-based-support-policy ** ** -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Created Overlay by Mistake
Thanks Jason, that was my next question, if you delete and overlay with lots of new changes, do they get lost as well. (I know stupid question but just wanted to make sure). And I do remember Joe emailing me offline a couple of weeks ago and telling me to delete an overlay that I created for testing just for fun (to get used to it). It's but like Jason says, it just goes against my nature to Delete a form! :) Thanks Everyone!!! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 05, 2012 1:32 AM To: arslist@ARSLIST.ORG Subject: Re: Created Overlay by Mistake ** That is a bit of a general statement :) If you had considerable time invested in your overlay and delete it you have still lost the customizations/extensions and data in overlaid fields. My concern is that the word Delete has different range of ramifications depending on what type of object you are deleting. If you delete an Unmodified or Custom form it is gone and the data (T/H/B tables) and non-shared workflow went with it. If you delete a Overlay form then you obviously lose data in any fields you added (if you added data fields, you may overlay a form just for view adjustments) but no workflow objects are deleted. Maybe it is just one of those things you learn to never accidentally do again after it happens the first time. Jason On Wed, Jan 4, 2012 at 6:42 PM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** That's what I like about overlays.. You can afford these mistakes and nothing would be lost. I agree it was a bit of an 'adventure' the first time you 'delete' it - cross fingers and hope it works - that sort of thing :-) Joe From: Jason Millermailto:jason.mil...@gmail.com Sent: Wednesday, January 04, 2012 7:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Created Overlay by Mistake ** LOL, I was trying to figure this out last week until I remember you delete the overlaid object and it will change back to unmodified. I had a little issue with the concept delete in this context actually meaning restore to unmodified. It does seem there is potential for mistakes in conditioning developers to Delete to remove an overlay. Sounds like an enhancement request; to adjust the text for the delete option based on the object's Customization Type. Jason On Wed, Jan 4, 2012 at 1:59 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Just delete the overlay. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, January 04, 2012 1:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Created Overlay by Mistake ** I created an overlay on a form and didn't mean to create a overlay on that form. Is there a way to make it go back to Unmodified? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408tel:%2B1%20717%20810%202408 tel +1 717 602 9460tel:%2B1%20717%20602%209460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ www.te.comhttp://www.te.com/ http://twitter.com/teconnectivityhttp://www.facebook.com/teconnectivityhttp://www.flickr.com/photos/teconnectivity/http://www.linkedin.com/groups?gid=1591657http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: would you like the user tool back (7.6.04)
Yes for the user tool No for the old Admin tool Moe. From: Joe Martin D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, January 03, 2012 11:25 PM Subject: Re: would you like the user tool back (7.6.04) ** I’m not sure I would want the Admin tool back though.. The new Studio performs far better than the Admin tool ever did even in the best of its days. I really don’t think I miss much except the moving of fields using the arrow keys by a pixel by holding down the shift key. I’m not sure if that is possible on the Dev Studio as most things I tried using the navigation control keys to replicate that, didn’t work.. But I could live without that.. Joe From: Sanford, Claire mailto:claire.sanf...@memorialhermann.org Sent: Tuesday, January 03, 2012 10:37 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** OMG YES And the good old normal import tool!! While we are at it…. And this is a fantasy… I would like the Admin tool back! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Tuesday, January 03, 2012 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** yes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Tuesday, January 03, 2012 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** No Sent via BlackBerry by ATT _ From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 3 Jan 2012 09:10:52 -0500 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: POLL: would you like the user tool back (7.6.04) ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question about get-list web service
Hi Misi, I think maybe I did not phrase my question very well. Let me try again... Based upon what I see as the SQL transactions that get generated when using a get-list web service call, I am seeking alternatives. I was wondering if it is possible to create a service web service call that will return multiple records, as the get-list web service call does. I haven't worked out all of the details yet, but I was hoping that by using a service web service call, I could trigger a filter that would do the search and somehow return multiple records back to the caller. It is the return multiple records part that I am specifically asking about. All of the filter actions that the service could potentially invoke seem to want to return a single record. Does this even make sense? Thanks. Larry On Thu, Jan 5, 2012 at 6:01 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, A call to a web-service get-list search does not trigger filters. In other words, it can not trigger a filter that returns anything. Or did I miss your point? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Folks, Happy holidays to those of you who celebrate. I am still struggling with the performance problems associated with a get-list web service. Does anyone know if it is possible to return multiple records from a filter that is invoked by a service type of web service? And Misi... regarding the behavior mentioned below, all of the generated SQL commands are part of a single ARXMLGetEntry API call. I sure wish we had a little move control over this. Thanks. Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Measuring license usage with Application Statistics in a load balanced server group env
Thanks Misi for a detailed reply. We are on 7.6.03 and we do use sticky bit. Most of our user base is web, but we do have our call center folks who have access to both web and user tool. Single user loging into multiple servers is a very rare case for us. Mostly our call center floks could do that, but they have been given fixed licenses anyway. I thought even though users log into multiple servers simultaneously they would be allocated license only once and the same would be reflected in application statistics. It would count only once. But from your reply it seems like it does not do that. What a mess, seems like I need to create bunch of test accounts and test various combinations to see if any of the BMC provided options can be reliable enough to measure license usage. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
dcTrack and Remedy Integration
Has anyone integrated dcTrack (a Raritan Data Center Management tool) with Remedy ITSM? dcTrack's site mentions that it has API's available to integrate with 3rd party ticketing systems and also Web Services features. I am just curious as to how often this is happening or I there are any of experienced with this particular integration. Tommy Morris RadioShack Corp. RSTS Remedy Administration Support Sr. Remedy Developer/ Cert. CMDB Specialist 817. 415.6898 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Manual add software, license
Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software --- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.comhttp://www.bmc.com/ toshiyasu_m...@bmc.commailto:toshiyasu_m...@bmc.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs
Re: dcTrack and Remedy Integration
Most of the Raritan exposure I've had is through the IP based KVM's which also control power to devices. These were always accessed through a web interface that allowed remote control/access to the hosts. What are you trying to achieve with your integrations? What type of Raritan devices are you using? Axton Grams On Thu, Jan 5, 2012 at 9:29 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Has anyone integrated dcTrack (a Raritan Data Center Management tool) with Remedy ITSM? dcTrack’s site mentions that it has API’s available to integrate with 3rd party ticketing systems and also Web Services features. I am just curious as to how often this is happening or I there are any of experienced with this particular integration. ** ** *Tommy Morris** ** **RadioShack Corp.* *RSTS Remedy Administration Support* *Sr. Remedy Developer/ Cert. CMDB Specialist* *817. 415.6898* ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Accessing Several AR Servers from a Single Mid-Tier
Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: Picture (Device Independent Bitmap) 1.jpg
Re: Asset Management - Manual add software, license
The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 16:37 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software --- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.com http://www.bmc.com/ toshiyasu_m...@bmc.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this
Re: Accessing Several AR Servers from a Single Mid-Tier
1.You still can connect a midtier to several arservers. Just go to midtier config page and add arservers. If you are using ITSM then it would a little messy, because the home page navaigation bar displays links for each server. 2. I do not know if you can host asp pages with tomcat. But you can host jsp pages. You need to host your jsp pages inside webapps folder. However if you want to use asp pages, just install IIS and it will run independent of tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
Thanks, I totally forgot about jsp pages. I will give that a shot. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.png@01CCCB9A.38B30440] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, January 05, 2012 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** 1.You still can connect a midtier to several arservers. Just go to midtier config page and add arservers. If you are using ITSM then it would a little messy, because the home page navaigation bar displays links for each server. 2. I do not know if you can host asp pages with tomcat. But you can host jsp pages. You need to host your jsp pages inside webapps folder. However if you want to use asp pages, just install IIS and it will run independent of tomcat. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Accessing Several AR Servers from a Single Mid-Tier
You may also try installing multiple Tomcat instances on the server, each running on different port and each configured for just a single AR server (will save you the messy multiple links in the application list on home page). Your landing page would then direct users to the selected tomcat instance according to which AR server they picked. Admittedly, I have not tried this myself, but cannot see any reason why it should not work (assuming there is enough resources on the server). Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 05 January 2012 16:41 To: arslist@ARSLIST.ORG Subject: Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.jpg@01CCCBCC.F8FF4E70] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?
Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the objects from ARS 7.1 showed on ARS 7.6.04 after upgrade? OBS: Searching through the database level we noticed that all the data (forms, filters, actives) that does not appear on target server were present there. OBS: I'm not using ITSM apps. Just OOTB apps. Thkx. Tadeu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
Chris, What did your ASP pages do? ServletExec and Tomcat are 'the same' from the perspective that they are both JSP Engines.so Mid-Tier can run in them..but of course ASP can only run on IIS.so if you can tell us what the ASP Pages were actually doing, someone may be able to help you translate those to JSP pages to help out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, January 05, 2012 9:41 AM To: arslist@ARSLIST.ORG Subject: Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?
Tadeu, You may want to turn off the 'Record Object Relationships', restart, turn it back on, restart again. You may be dealing with a corrupted relationship cache, which affects Dev Studio's ability to see the objects properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the objects from ARS 7.1 showed on ARS 7.6.04 after upgrade? OBS: Searching through the database level we noticed that all the data (forms, filters, actives) that does not appear on target server were present there. OBS: I'm not using ITSM apps. Just OOTB apps. Thkx. Tadeu _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
You can achieve the same thing with a single Tomcat installation, with seperate midtier applications deployed to different context paths, e.g., http://server/arsys1, http://server/arsys2. It removes the confusion of using different ports for different servers. If using a 32-bit JVM, you will most likely run out of memory doing this. You should not use the bundled Tomcat as it is out of date. Axton Grams On Thu, Jan 5, 2012 at 11:10 AM, Jiri Pospisil jiri.pospi...@lchclearnet.com wrote: ** You may also try installing multiple Tomcat instances on the server, each running on different port and each configured for just a single AR server (will save you the messy multiple links in the application list on home page). Your landing page would then direct users to the selected tomcat instance according to which AR server they picked. Admittedly, I have not tried this myself, but cannot see any reason why it should not work (assuming there is enough resources on the server). ** ** Jiri Pospisil LCH Clearnet ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pruitt, Christopher (Bank of America Account) *Sent:* 05 January 2012 16:41 *To:* arslist@ARSLIST.ORG *Subject:* Accessing Several AR Servers from a Single Mid-Tier ** ** ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? *Christopher Pruitt* Business Consulting III *HP Enterprises Services **christopher.pru...@hp.com *www.hp.com *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.* *** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris,
Midtier and Group List Field
We have a table on another form that points to the User Form. One of the columns is Group List. On the user tool, this table shows the English version of the Groups (Staff, Public, etc). But in the Midtier it shows it as the Group ID's (101;1) When I go to the User form from the Midtier and look at the Group List field, it shows the English version of the groups, just not when viewed through a table from another form. Weird? I've never noticed this before, we don't use the midtier 100% yet. This happens on ARS 7.6.04 SP2 and ARS 7.1 p7. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?
Hi, Where can I turn it off and back on ? Clicking on Search menu (Ctrl + H) on DevStudio I faced with the following message... The search cannot be performed on the selected AR System server server_name because the Record Object Relationships setting is not enabled How can I deal with this? Configuring it correctly... Thanks for reply. Regards. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: quinta-feira, 5 de janeiro de 2012 15:42 To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Tadeu, You may want to turn off the 'Record Object Relationships', restart, turn it back on, restart again. You may be dealing with a corrupted relationship cache, which affects Dev Studio's ability to see the objects properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the objects from ARS 7.1 showed on ARS 7.6.04 after upgrade? OBS: Searching through the database level we noticed that all the data (forms, filters, actives) that does not appear on target server were present there. OBS: I'm not using ITSM apps. Just OOTB apps. Thkx. Tadeu _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Manual add software, license
I did get the license engine to match up - I had updated the Market Version to be Pro / 12 instead of matching the 'Model/Version' value of Pro / 12.0 in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the same as far as licensing was concerned. Once I updated the 'Related Product Categorization' in the License Certificate, the engine did match certs to products. But this brings me back to the primary questions and the reason I wanted to do this manually: The engine did not match them correctly. Here is the situation: We have two 3-person license certificates ...-421 and ...-665, based off the same software contract. We have five users currently licensed, three on ...-665 and two on ...-421. Who (which product CI) goes on which (certificate) is already set in our records and needs to be set the same in Remedy. In the Asset Mgmt. User guide, it says that you can manually attach certs to products in this way, and then run the license engine. I manually attached the certs to the products as above, the correct three on ...-665 and the correct two on ...-421. When I run the engine job, instead of using the connections already there, it destroys those, then drops all five products onto the ...-665 cert, pushing it out of compliance. Is this normal? Isn't there some way to tell the engine to just validate what is already there? If I have five different certificates, each bought at different times for different people, how do I keep the license engine from randomly distributing these entries every time it runs??? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 16:37 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this
Re: Asset Management - Manual add software, license
Logan, 1. SAM console Certificate and related CIs (or Unrelated CIs there are three tables in the Console) is only supporting RLE engine running results not manually adding Software Asset CIs (no matter what relationship type, Attached To, or other relationship type), that is as design. You should use license engine to confirm the connections (relationships). 2. Please choose license Job type to ALL instead of COMPLIANCE if haven't gotten any CI connection before. 3. Asset Management document have listed trouble shooting about not found CI connection or compliance status (deploy number) results are not expected. Please double check these (1)Make sure Software Asset CI records (Product) has the same Company as License Certificate and License Job (2)Make sure that license type using in License Certificate is the same as License Job (e.g. Per copy) (3)Make sure the License Certificate status is Active and Connect to Engine flag changes to Yes in Certificate form, and save the changes. (4)Make sure that License Job qualification covers what you want (you can leave product name, market version, tier 1, 2, 3 fields empty so RLE engine will check, make connection and calculate deploy number in a large scope of CI may take a little longer). 4. You can verify log to check connection but the log is more use for trouble shooting (error identification). Charles From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, January 05, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset
Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?
Hey, I've just found it. The property 'Record Object Relationships' is found at Server Information form. And, in our case, we have this property set to disabled. Should we set it on (enabled) and then restart the AR Server?? This property must be always enabled? If so, why it's disabled after the upgrade process? Thanks a lot. Tadeu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: quinta-feira, 5 de janeiro de 2012 15:42 To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Tadeu, You may want to turn off the 'Record Object Relationships', restart, turn it back on, restart again. You may be dealing with a corrupted relationship cache, which affects Dev Studio's ability to see the objects properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the objects from ARS 7.1 showed on ARS 7.6.04 after upgrade? OBS: Searching through the database level we noticed that all the data (forms, filters, actives) that does not appear on target server were present there. OBS: I'm not using ITSM apps. Just OOTB apps. Thkx. Tadeu _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Midtier and Group List Field
Seems to be working on ARS 7.1 p7, but not ARS 7.6.04 SP2. We are on Midtier 7.6.04 (no SP2 for Midtier), maybe I need to upgrade. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, January 05, 2012 12:51 PM To: arslist@ARSLIST.ORG Subject: Midtier and Group List Field ** We have a table on another form that points to the User Form. One of the columns is Group List. On the user tool, this table shows the English version of the Groups (Staff, Public, etc). But in the Midtier it shows it as the Group ID's (101;1) When I go to the User form from the Midtier and look at the Group List field, it shows the English version of the groups, just not when viewed through a table from another form. Weird? I've never noticed this before, we don't use the midtier 100% yet. This happens on ARS 7.6.04 SP2 and ARS 7.1 p7. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
If choosing to go down this path however, you need to watch out for native libraries though .unless the latest versions have removed that dependency. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, January 05, 2012 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** You can achieve the same thing with a single Tomcat installation, with seperate midtier applications deployed to different context paths, e.g., http://server/arsys1, http://server/arsys2. It removes the confusion of using different ports for different servers. If using a 32-bit JVM, you will most likely run out of memory doing this. You should not use the bundled Tomcat as it is out of date. Axton Grams On Thu, Jan 5, 2012 at 11:10 AM, Jiri Pospisil jiri.pospi...@lchclearnet.com wrote: ** You may also try installing multiple Tomcat instances on the server, each running on different port and each configured for just a single AR server (will save you the messy multiple links in the application list on home page). Your landing page would then direct users to the selected tomcat instance according to which AR server they picked. Admittedly, I have not tried this myself, but cannot see any reason why it should not work (assuming there is enough resources on the server). Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 05 January 2012 16:41 To: arslist@ARSLIST.ORG Subject: Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Error! Filename not specified. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins quil nait fait lobjet dun contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.
Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?
It doesn't NEED to be enabled, but it helps out quite a few functions in Dev Studio.if it's currently disabled, it's obviously not the cause of your issue.but may help 'fix' the problem once enabled. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hey, I've just found it. The property 'Record Object Relationships' is found at Server Information form. And, in our case, we have this property set to disabled. Should we set it on (enabled) and then restart the AR Server?? This property must be always enabled? If so, why it's disabled after the upgrade process? Thanks a lot. Tadeu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: quinta-feira, 5 de janeiro de 2012 15:42 To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Tadeu, You may want to turn off the 'Record Object Relationships', restart, turn it back on, restart again. You may be dealing with a corrupted relationship cache, which affects Dev Studio's ability to see the objects properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the objects from ARS 7.1 showed on ARS 7.6.04 after upgrade? OBS: Searching through the database level we noticed that all the data (forms, filters, actives) that does not appear on target server were present there. OBS: I'm not using ITSM apps. Just OOTB apps. Thkx. Tadeu _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
You can address that by moving the classes that load the native libraries into a common class-loader so that both applications can use the shared native libraries that are loaded by the common class-loader. http://tomcat.apache.org/tomcat-6.0-doc/class-loader-howto.html Axton Grams On Thu, Jan 5, 2012 at 12:09 PM, LJ LongWing lj.longw...@gmail.com wrote: ** If choosing to go down this path however, you need to watch out for native libraries though….unless the latest versions have removed that dependency. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Thursday, January 05, 2012 10:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Accessing Several AR Servers from a Single Mid-Tier ** ** ** You can achieve the same thing with a single Tomcat installation, with seperate midtier applications deployed to different context paths, e.g., http://server/arsys1, http://server/arsys2. ** ** It removes the confusion of using different ports for different servers.** ** ** ** If using a 32-bit JVM, you will most likely run out of memory doing this.* *** ** ** You should not use the bundled Tomcat as it is out of date. ** ** Axton Grams On Thu, Jan 5, 2012 at 11:10 AM, Jiri Pospisil jiri.pospi...@lchclearnet.com wrote: ** You may also try installing multiple Tomcat instances on the server, each running on different port and each configured for just a single AR server (will save you the messy multiple links in the application list on home page). Your landing page would then direct users to the selected tomcat instance according to which AR server they picked. Admittedly, I have not tried this myself, but cannot see any reason why it should not work (assuming there is enough resources on the server). Jiri Pospisil LCH Clearnet *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pruitt, Christopher (Bank of America Account) *Sent:* 05 January 2012 16:41 *To:* arslist@ARSLIST.ORG *Subject:* Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? *Christopher Pruitt* Business Consulting III *HP Enterprises Services **christopher.pru...@hp.com *www.hp.com *Error! Filename not specified.* *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.* *** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à
Re: Measuring license usage with Application Statistics in a load balanced server group env
Hi, Their license is counted only once, but they show up on multiple servers... In other words, you can not just sum up the count of users on both servers, you have to check which users overlap. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Thanks Misi for a detailed reply. We are on 7.6.03 and we do use sticky bit. Most of our user base is web, but we do have our call center folks who have access to both web and user tool. Single user loging into multiple servers is a very rare case for us. Mostly our call center floks could do that, but they have been given fixed licenses anyway. I thought even though users log into multiple servers simultaneously they would be allocated license only once and the same would be reflected in application statistics. It would count only once. But from your reply it seems like it does not do that. What a mess, seems like I need to create bunch of test accounts and test various combinations to see if any of the BMC provided options can be reliable enough to measure license usage. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Manual add software, license
If you create a new license contract with the same categorisation as one that exists then you should have been given the option to relate them together. This takes care of situations where you may have bought some licenses then later bought some more for the same software. If you do this then the engine will relate the CI's it finds to the first certificate and, when the number related equals the number on the certificate, relate the rest to the second certificate. You can't specify exactly which CI's connect to which certificate but you can specify which order the related certificates are used in (e.g. the one with the cheapest maintenance rate first) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 18:06 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** I did get the license engine to match up - I had updated the Market Version to be Pro / 12 instead of matching the 'Model/Version' value of Pro / 12.0 in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the same as far as licensing was concerned. Once I updated the 'Related Product Categorization' in the License Certificate, the engine did match certs to products. But this brings me back to the primary questions and the reason I wanted to do this manually: The engine did not match them correctly. Here is the situation: We have two 3-person license certificates .-421 and .-665, based off the same software contract. We have five users currently licensed, three on .-665 and two on .-421. Who (which product CI) goes on which (certificate) is already set in our records and needs to be set the same in Remedy. In the Asset Mgmt. User guide, it says that you can manually attach certs to products in this way, and then run the license engine. I manually attached the certs to the products as above, the correct three on .-665 and the correct two on .-421. When I run the engine job, instead of using the connections already there, it destroys those, then drops all five products onto the .-665 cert, pushing it out of compliance. Is this normal? Isn't there some way to tell the engine to just validate what is already there? If I have five different certificates, each bought at different times for different people, how do I keep the license engine from randomly distributing these entries every time it runs??? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 16:37 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the
Re: Midtier and Group List Field
There is an issue reported by BMC for Mid-tier 7.6.04 SP2. Not sure if your issue is related to that . Check out the following link. http://documents.bmc.com/supportu/documents/46/47/224647/224647.pdf Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Kemes, Lisa lisa.ke...@te.com To: arslist@ARSLIST.ORG Date: 01/05/2012 01:08 PM Subject:Re: Midtier and Group List Field Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Seems to be working on ARS 7.1 p7, but not ARS 7.6.04 SP2. We are on Midtier 7.6.04 (no SP2 for Midtier), maybe I need to upgrade. Thanks! Lisa From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, January 05, 2012 12:51 PM To: arslist@ARSLIST.ORG Subject: Midtier and Group List Field ** We have a table on another form that points to the User Form. One of the columns is Group List. On the user tool, this table shows the English version of the Groups (Staff, Public, etc). But in the Midtier it shows it as the Group ID's (101;1) When I go to the User form from the Midtier and look at the Group List field, it shows the English version of the groups, just not when viewed through a table from another form. Weird? I've never noticed this before, we don't use the midtier 100% yet. This happens on ARS 7.6.04 SP2 and ARS 7.1 p7. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Created Overlay by Mistake
It depends on what object overlay you delete. From what you describe it sounds like you are talking about deleting an overlaid view; true if you delete the overlay view the column is still in the db. The scenarios I was talking is right clicking the form and selecting Delete. If the form has an overlay layer it will delete fields that were created in the overlay layer. If the form did not have an overlay layer then the form is deleted; both being triggered by right clicking the form - Delete. In the scenario where you are deleting a form overlay the column in the db is removed. I ran a few tests last night before replying since I am still adjusting to developing on a system with overlays (admittedly I haven't deleted many objects on a 7.6.04 system). Steps to test: 1. Created a new form as Unmodified (represents a BMC supplied form) 2. Created an overlay of the form 3. Created an overlay of the view 4. Verified there were only the 8 core columns in the T table 5. Created new field 6. Verified the new column was added to the T table 7. Deleted the form overlay (right click form - delete) 8. Verified that the new column was removed from the T table. Jason On Thu, Jan 5, 2012 at 9:37 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Your customizations are “gone” but not really gone. ** ** If you added a field, it is still there. Just not on the form. At least this has been my experience. What you lose is your formatting. ** ** I agree. I have cringed every time I have deleted an overlay. I worry that I may do something wrong (even though BMC tells me to do it) and lose something. ** ** Claire ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa *Sent:* Thursday, January 05, 2012 8:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Created Overlay by Mistake ** ** ** Thanks Jason, that was my next question, if you delete and overlay with lots of new changes, do they get lost as well. (I know stupid question but just wanted to make sure). And I do remember Joe emailing me offline a couple of weeks ago and telling me to delete an overlay that I created for testing just for fun (to get used to it). It's but like Jason says, it just goes against my nature to Delete a form! :) Thanks Everyone!!! Lisa ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, January 05, 2012 1:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Created Overlay by Mistake ** That is a bit of a general statement :) If you had considerable time invested in your overlay and delete it you have still lost the customizations/extensions and data in overlaid fields. ** ** My concern is that the word Delete has different range of ramifications depending on what type of object you are deleting. If you delete an Unmodified or Custom form it is gone and the data (T/H/B tables) and non-shared workflow went with it. If you delete a Overlay form then you obviously lose data in any fields you added (if you added data fields, you may overlay a form just for view adjustments) but no workflow objects are deleted. ** ** Maybe it is just one of those things you learn to never accidentally do again after it happens the first time. ** ** Jason On Wed, Jan 4, 2012 at 6:42 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That’s what I like about overlays.. You can afford these mistakes and nothing would be lost. I agree it was a bit of an ‘adventure’ the first time you ‘delete’ it – cross fingers and hope it works – that sort of thing :-) Joe *From:* Jason Miller jason.mil...@gmail.com *Sent:* Wednesday, January 04, 2012 7:58 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Created Overlay by Mistake ** LOL, I was trying to figure this out last week until I remember you delete the overlaid object and it will change back to unmodified. I had a little issue with the concept delete in this context actually meaning restore to unmodified. It does seem there is potential for mistakes in conditioning developers to Delete to remove an overlay. Sounds like an enhancement request; to adjust the text for the delete option based on the object's Customization Type. Jason On Wed, Jan 4, 2012 at 1:59 PM, Easter, David david_eas...@bmc.com wrote: ** Just delete the overlay. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do
Re: Accessing Several AR Servers from a Single Mid-Tier
Not much to it really. The bulk of it is a response redirect We entered all the AR Servers on the Mid-Tier Config page. We then created an asp file and named each for the AR Server like this ARServer_Name.asp It would be a shorted name of the entire AR Server. Instead of a full AR Server name for the asp file it would be something like t123.arp which would be our test123 AR Server, for example. Then inside the asp file we state it out like: %language=vbscript % % response.redirect /arsys/forms/ARSERVER_NAME_HERE/CUSTOM:Home_Page % html head meta HTTP-EQUIV=Content-Type Content=text/html; charset=Windows-1252 Some other html page title, some likes to help pages, some error messages if error was encountered, etc. Just basic html programming. The ARSERVER_NAME_HERE found on the response.redirect line would match the corresponding AR Server listed on the Mid-Tier Config page. Then when the user enters the URL like this it would redirect them to the correct AR Server. http://mid-tier_server_Name/t123.asp Not must to it. I am thinking we can do something very similar with jsp pages. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.png@01CCCBAB.9BAAA600] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 05, 2012 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** Chris, What did your ASP pages do? ServletExec and Tomcat are 'the same' from the perspective that they are both JSP Engines...so Mid-Tier can run in thembut of course ASP can only run on IIS...so if you can tell us what the ASP Pages were actually doing, someone may be able to help you translate those to JSP pages to help out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, January 05, 2012 9:41 AM To: arslist@ARSLIST.ORG Subject: Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: POLL: would you like the user tool back (7.6.04)
I think this comment hits the nail on the head. At least, it hit ME on the head... There are some admin jobs and other things I can do quickly and easily with the RUT/WUT that is just too darned hard on the MT. However, regular users should be on MT to avoid having to deploy patches and upgrades to desktops. Sorry, what I meant to say was, Yes. Mike Luttmann DISA Remedy Engineer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, January 04, 2012 13:18 To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) I think YES. The mid-tier is great for enterprise deployment, but there will always be a need for a power tool for power users to perform advanced queries, macros and reports. Unless we agree not to empower the Power Users and have them tell Developers what to add to the interface to make their jobs easier (then pray that apathy does not seep in...). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: dcTrack and Remedy Integration
I really do not have a good answer as this was just a what-if scenario that was thrown my way, I have absolutely no current experience with any Raritan product and very little real-world practice with federated data. The scenario was: Company A is using dcTrack to manage their data center, it is acting as the company's CMDB as well and is very well established. Company A also uses Remedy to track Incidents and has a very good process for working these tickets, however there is a disconnect between the asset in the DC and the Remedy ticket. The agent opening the incident wants to be able to look at the dcTrack data from within Remedy using the information in the ticket. My answer was to create a View form in Remedy that looks at dcTrack's database. The agent can then copy/ paste the asset name from the ticket into the view form and query the federated data. Or you can get fancy and ensure that the asset name is in a specific field and then have workflow fire off of a button that will open and query the view form based upon the asset name. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, January 05, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: dcTrack and Remedy Integration ** Most of the Raritan exposure I've had is through the IP based KVM's which also control power to devices. These were always accessed through a web interface that allowed remote control/access to the hosts. What are you trying to achieve with your integrations? What type of Raritan devices are you using? Axton Grams On Thu, Jan 5, 2012 at 9:29 AM, Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com wrote: ** Has anyone integrated dcTrack (a Raritan Data Center Management tool) with Remedy ITSM? dcTrack's site mentions that it has API's available to integrate with 3rd party ticketing systems and also Web Services features. I am just curious as to how often this is happening or I there are any of experienced with this particular integration. Tommy Morris RadioShack Corp. RSTS Remedy Administration Support Sr. Remedy Developer/ Cert. CMDB Specialist 817. 415.6898tel:817.%20415.6898 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
Agreed .which is what we do here J .just a gotcha that you didnt mention J .and I wasnt sure if it was even necessary with the 7.5.4 Mid-Tier because I thought they finally got rid of the native dependency From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, January 05, 2012 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** You can address that by moving the classes that load the native libraries into a common class-loader so that both applications can use the shared native libraries that are loaded by the common class-loader. http://tomcat.apache.org/tomcat-6.0-doc/class-loader-howto.html Axton Grams On Thu, Jan 5, 2012 at 12:09 PM, LJ LongWing lj.longw...@gmail.com wrote: ** If choosing to go down this path however, you need to watch out for native libraries though .unless the latest versions have removed that dependency. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, January 05, 2012 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** You can achieve the same thing with a single Tomcat installation, with seperate midtier applications deployed to different context paths, e.g., http://server/arsys1, http://server/arsys2. It removes the confusion of using different ports for different servers. If using a 32-bit JVM, you will most likely run out of memory doing this. You should not use the bundled Tomcat as it is out of date. Axton Grams On Thu, Jan 5, 2012 at 11:10 AM, Jiri Pospisil jiri.pospi...@lchclearnet.com wrote: ** You may also try installing multiple Tomcat instances on the server, each running on different port and each configured for just a single AR server (will save you the messy multiple links in the application list on home page). Your landing page would then direct users to the selected tomcat instance according to which AR server they picked. Admittedly, I have not tried this myself, but cannot see any reason why it should not work (assuming there is enough resources on the server). Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 05 January 2012 16:41 To: arslist@ARSLIST.ORG Subject: Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Error! Filename not specified. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no
Re: Asset Management - Manual add software, license
Logan, A small correction, in (3) change status of License Certificate to Executed (not Active as it doesn't provide such status value, sorry) and make sure Engine connection is Yes and save the update. Toshiyasu From: Mori, Toshiyasu Sent: Thursday, January 05, 2012 10:07 AM To: arslist@ARSLIST.ORG Subject: RE: Asset Management - Manual add software, license Logan, 1. SAM console Certificate and related CIs (or Unrelated CIs there are three tables in the Console) is only supporting RLE engine running results not manually adding Software Asset CIs (no matter what relationship type, Attached To, or other relationship type), that is as design. You should use license engine to confirm the connections (relationships). 2. Please choose license Job type to ALL instead of COMPLIANCE if haven't gotten any CI connection before. 3. Asset Management document have listed trouble shooting about not found CI connection or compliance status (deploy number) results are not expected. Please double check these (1)Make sure Software Asset CI records (Product) has the same Company as License Certificate and License Job (2)Make sure that license type using in License Certificate is the same as License Job (e.g. Per copy) (3)Make sure the License Certificate status is Active and Connect to Engine flag changes to Yes in Certificate form, and save the changes. (4)Make sure that License Job qualification covers what you want (you can leave product name, market version, tier 1, 2, 3 fields empty so RLE engine will check, make connection and calculate deploy number in a large scope of CI may take a little longer). 4. You can verify log to check connection but the log is more use for trouble shooting (error identification). Charles From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, January 05, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine
Object/form information
Where can I find a list of what the ITSM object/form prefixes are? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade?
Thanks. We're trying to reinstall AR Server. Att, Tadeu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: quinta-feira, 5 de janeiro de 2012 16:13 To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** It doesn't NEED to be enabled, but it helps out quite a few functions in Dev Studio...if it's currently disabled, it's obviously not the cause of your issue...but may help 'fix' the problem once enabled. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hey, I've just found it. The property 'Record Object Relationships' is found at Server Information form. And, in our case, we have this property set to disabled. Should we set it on (enabled) and then restart the AR Server?? This property must be always enabled? If so, why it's disabled after the upgrade process? Thanks a lot. Tadeu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: quinta-feira, 5 de janeiro de 2012 15:42 To: arslist@ARSLIST.ORG Subject: Re: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Tadeu, You may want to turn off the 'Record Object Relationships', restart, turn it back on, restart again. You may be dealing with a corrupted relationship cache, which affects Dev Studio's ability to see the objects properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Thursday, January 05, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Why our old OOTB objects doesn't appear on our new AR Server 7.6.04 after upgrade? ** Hi everyone, I'm trying to figure out why after upgrade from ARS 7.1 to version 7.6.04 P2 the objects disappear on the target server (7.6.04) ? It seems that the system (AR Server and/or Database) needs to be resynchronized in any way. Does anyone knows the correct steps to have the objects from ARS 7.1 showed on ARS 7.6.04 after upgrade? OBS: Searching through the database level we noticed that all the data (forms, filters, actives) that does not appear on target server were present there. OBS: I'm not using ITSM apps. Just OOTB apps. Thkx. Tadeu _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Port for Analytics
We are stading up Analytics for BSM Version 7.6.01 for ITSM Suite 7.6.04, in our Remedy environment we use portmapper...Does anyone know what port we tell Analytics to use? Do we leave it at 0 or do we set it to the port (port 111) of portmapper, or something else? Thanks, -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier Deployment KB.
This is excellent! Thanks Ravishankar! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla,Ravishankar Sent: Sunday, December 25, 2011 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Deployment KB. ** Re-send: As I couldn't send the attachment for its size restrictions on the list. https://communities.bmc.com/communities/docs/DOC-18162 Regards, Ravishankar From: Munukutla,Ravishankar [mailto:ravishankar_munuku...@bmc.com] Sent: 25 December 2011 22:57 To: arslist@ARSLIST.ORG Cc: Rajwade, Abhijit; Pandit, Satish; Munukutla,Ravishankar Subject: Mid-Tier Deployment KB. ** Mid-tier Deployment KB https://communities.bmc.com/communities/docs/DOC-18162 Also find attached. Regards, Ravishankar Munukutla Ravi Shankar Manager, Product Development REMEDY - AR SYSTEM RD BMC Software, www.bmc.comhttp://www.bmc.com/ Phone: 91-20-39875273 Mobile: 91-9850964564 [cid:319043220@05012012-24BB]http://www.bmc.com/bsm [cid:319043220@05012012-24C2]http://www.bmc.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.gif
Re: Port for Analytics
Mike, I'm pretty sure you can keep it at 0 Sent from my iPhone On Jan 5, 2012, at 3:29 PM, Mike Hocks mike.ho...@state.mn.us wrote: We are stading up Analytics for BSM Version 7.6.01 for ITSM Suite 7.6.04, in our Remedy environment we use portmapper...Does anyone know what port we tell Analytics to use? Do we leave it at 0 or do we set it to the port (port 111) of portmapper, or something else? Thanks, -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Accessing Several AR Servers from a Single Mid-Tier
I agree.nothing too special there..maybe an index page off of the / url that provides links to the other jsp pages would be nice J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, January 05, 2012 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** Not much to it really. The bulk of it is a response redirect We entered all the AR Servers on the Mid-Tier Config page. We then created an asp file and named each for the AR Server like this ARServer_Name.asp It would be a shorted name of the entire AR Server. Instead of a full AR Server name for the asp file it would be something like t123.arp which would be our test123 AR Server, for example. Then inside the asp file we state it out like: %language=vbscript % % response.redirect /arsys/forms/ARSERVER_NAME_HERE/CUSTOM:Home_Page % html head meta HTTP-EQUIV=Content-Type Content=text/html; charset=Windows-1252 Some other html page title, some likes to help pages, some error messages if error was encountered, etc. Just basic html programming. The ARSERVER_NAME_HERE found on the response.redirect line would match the corresponding AR Server listed on the Mid-Tier Config page. Then when the user enters the URL like this it would redirect them to the correct AR Server. http://mid-tier_server_Name/t123.asp Not must to it. I am thinking we can do something very similar with jsp pages. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 05, 2012 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing Several AR Servers from a Single Mid-Tier ** Chris, What did your ASP pages do? ServletExec and Tomcat are 'the same' from the perspective that they are both JSP Engines.so Mid-Tier can run in them..but of course ASP can only run on IIS.so if you can tell us what the ASP Pages were actually doing, someone may be able to help you translate those to JSP pages to help out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, January 05, 2012 9:41 AM To: arslist@ARSLIST.ORG Subject: Accessing Several AR Servers from a Single Mid-Tier ** Hello All, We just installed the 7.6.04 SP2 Mid-Tier using Tomcat that is included with the installer. We do not have IIS or any other Web Server installed or running on the Mid-Tier server. Per BMC Tech Support we were told that Tomcat will act as the Web Server. We used to have the 7.1 Mid-Tier installed on another server with ServletExec and was able to connect that Mid-Tier to as many AR Servers as we wanted by creating asp pages for each AR Server and then adding that server to the Mid-Tier Server List. What I am hoping to discover, with your help, a way to do that on our current 7.6.04 Mid-Tier using the default installed Tomcat. I have searched all the provided documents on BMC, their KB and even tried Google but no luck. I was hoping someone on here has done this or is it possible to do this? If so how is it done? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com http://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the
Enable Sorting in Approvals Central Table
Hi Listers, In the Approvals table in the Approval Central form (Display Only), I'd like to get the Summary column sorted. The field properties for the Summary is currently set to Enable Sort = True. I've also updated the underlying field to have a field length of 255 instead of 0. However, the Summary column is still not working. Is there anything else I've missed to get this functionality working? Other column fields with Enable Sort set to True is working fine on the form, only the Summary field isn't. Thanks, Christianne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Enable Sorting in Approvals Central Table
Reposting - initial post didn't show message Hi Listers, In the Approvals table in the Approval Central form (Display Only), I'd like to get the Summary column sorted. The field properties for the Summary is currently set to Enable Sort = True. I've also updated the underlying field to have a field length of 255 instead of 0. However, the Summary column is still not working. Is there anything else I've missed to get this functionality working? Other column fields with Enable Sort set to True is working fine on the form, only the Summary field isn't. Thanks, Christianne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Manual add software, license
Thanks Peter, that did work. Hopefully specifying the certificate a user is on won't be an issue. (I was able to go into the certificates and use the 'Manage Groups' On a related note, now that I understand how critical 'Market Version' is - Am I missing it on the Data Management tool spreadsheets for 7.6, or do I have to go in an set it manually for the software after I load it in? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** If you create a new license contract with the same categorisation as one that exists then you should have been given the option to relate them together. This takes care of situations where you may have bought some licenses then later bought some more for the same software. If you do this then the engine will relate the CI's it finds to the first certificate and, when the number related equals the number on the certificate, relate the rest to the second certificate. You can't specify exactly which CI's connect to which certificate but you can specify which order the related certificates are used in (e.g. the one with the cheapest maintenance rate first) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 18:06 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** I did get the license engine to match up - I had updated the Market Version to be Pro / 12 instead of matching the 'Model/Version' value of Pro / 12.0 in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the same as far as licensing was concerned. Once I updated the 'Related Product Categorization' in the License Certificate, the engine did match certs to products. But this brings me back to the primary questions and the reason I wanted to do this manually: The engine did not match them correctly. Here is the situation: We have two 3-person license certificates ...-421 and ...-665, based off the same software contract. We have five users currently licensed, three on ...-665 and two on ...-421. Who (which product CI) goes on which (certificate) is already set in our records and needs to be set the same in Remedy. In the Asset Mgmt. User guide, it says that you can manually attach certs to products in this way, and then run the license engine. I manually attached the certs to the products as above, the correct three on ...-665 and the correct two on ...-421. When I run the engine job, instead of using the connections already there, it destroys those, then drops all five products onto the ...-665 cert, pushing it out of compliance. Is this normal? Isn't there some way to tell the engine to just validate what is already there? If I have five different certificates, each bought at different times for different people, how do I keep the license engine from randomly distributing these entries every time it runs??? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 11:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList)
Re: POLL: would you like the user tool back (7.6.04)
Yes but for admin use only. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How to configure email engine to use a specific java version
Hi, Our platform is Window 2003 Enterprise version. Currently our v7.1 email engine uses Java 1.5.0_15 after installed, we'd like to have it use a new java version like Java 1.5.0_22 to address some issues. I did change the path in the EmailStart.bat file, but didn't work (after restarting email engine, it still uses java 1.5.0_15) Is there anything else I missed or what is the correct way to make it uses a specific version? Thanks lot in advance fro any ideas! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
My vote is No If they remove the need for the user tool I will probably see the following things from BMC: 1. A core focus on making the web faster/more feature rich. 2. The possibility of integrating the mid-tier with the application server. Which would make for simpler less complex installs. Imagine only having to install a .war file. 3. Better support because resources would be focused on one platform (java maybe?) instead of the multiple os platforms out there. 4. No longer have to worry about users that have old user tools installed. From my standpoint the only thing holding them back would be supporting the legacy apps that use the C api but I'm sure BMC is smart enough to figure it out. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ADDM 8.3 Hostname
Kathy, The following community is probably much more appropriate for questions related to ADDM. http://discovery.bmc.com/community/forum/viewcategory/3/ .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, January 04, 2012 3:38 PM To: arslist@ARSLIST.ORG Subject: ADDM 8.3 Hostname ** Hi, We are using ADDM 8.3. I scanned several assets that have No access errors due to failed credentials. Even though there is no access, is there any way to get the hostname? I was told that there is a way in ADDM to get the hostname. Is this shown in one of the reports that are out of the Box? We have about 1000 IP addresses with NO access, and no host name. Our technical team needs the host name to resolve the credential errors. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How to configure email engine to use a specific java version
I have tried this for changing the heap size but never tested for changing the java path, so use it with caution. In windows if you are running email engine as a service then it is a registry value. Try editing the registry value under this location. Make sure you take a backup before making changes to registry values. HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Email Engine machineName Parameters JVM Library ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How to configure email engine to use a specific java version
Thanks lot! Is there anyway without need to edit the registry value to make it happen? Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, January 05, 2012 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: How to configure email engine to use a specific java version ** I have tried this for changing the heap size but never tested for changing the java path, so use it with caution. In windows if you are running email engine as a service then it is a registry value. Try editing the registry value under this location. Make sure you take a backup before making changes to registry values. HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Email Engine machineName Parameters JVM Library _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How to configure email engine to use a specific java version
Uninstall and reinstall the email engine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jerry Zhou Sent: Thursday, January 05, 2012 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: How to configure email engine to use a specific java version ** Thanks lot! Is there anyway without need to edit the registry value to make it happen? Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, January 05, 2012 5:29 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How to configure email engine to use a specific java version ** I have tried this for changing the heap size but never tested for changing the java path, so use it with caution. In windows if you are running email engine as a service then it is a registry value. Try editing the registry value under this location. Make sure you take a backup before making changes to registry values. HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Email Engine machineName Parameters JVM Library _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Timeout - myths and facts
Hi Misi, I have seen your presentation and it is way too useful, thank you 2012/1/5 Misi Mladoniczky m...@rrr.se Hi, A couple of small notes... The write license is not grabbed when you login. It is grabbed when you do a search, update a table-field, or something else that access the server concerning data. You can open a form without grabbing your licenses, as long as there is no workflow that connects to the server for data. Application licenses work in a similar way to AR licenses. The difference is that users are not assigned floating read licenses from the start, this only happens when they access data. Forms are tagged to the application they belong to, and the licenses tokens are grabbed when you access data in application-tagged forms. You can get some more details in a RUG-presentation I did some time ago: http://rrr.se/doc/RRR_LicenseManagement.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It has taken us years to completely understand the floating license timeout. It may be best to not think in the terms of a single user but think of a floating write license pool. My description below is for the server floating write licenses. User B logs into the server. Is the number of users with floating write licenses less than the number of available floating write licenses? If the answer is yes then they are allocated a floating write license. If the answer is no then they are given a Read license. They can execute searches and under certain conditions they can update records (Submitter Mode locked and they are the Submitter for one). With a Read license User B can run reports, looks at records, anything that doesn't trigger a modification of a record. If they log off they don't need to be assigned a floating write license. Now lets say 5 minutes pass and User B modifies a record. The server checks to see if there is a floating write license available from the pool. If there is then User B is given a floating write license. Now the question becomes what makes the floating write license available. One way is User A is assigned a floating write license and User A logs off the server. Their license is now available in the pool. Another way is User A is assigned a floating write license and they went to a meeting. They were not doing anything within the client for 65 minutes. If User B made their modification after User A has been inactive for 60 minutes, the system will give User B the floating write license and User A will be given a Read license. I'm not familiar with the application licenses but I would assume the logic is similar. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout - myths and facts ** Dave, With that in mind, actually there is no license timeout functionality as we all understand, is that right? if user is inactive for the timeout interval, I would expect him to be flushed and not only get reverted to read-floating. From what you say, if you set a 1 hour timeout, if the user is inactive but returns to his session at the last moment, say 59m:59s and he has activity he could potentionally grab the token again and other users waiting in line will never get the token and have write access for long time This is odd, is this supposed to work this way? if users are not really flushed after timeout, how is this controlled? What you say about users could also get reverted to floating-write after timeout, is also odd, since there would not be a real timeout funcionality at all. -Mauricio 2012/1/4 Shellman, David dave.shell...@te.commailto:dave.shell...@te.com: The user is not kicked out of the system. The will continue to show in the list of Users. Whether they are given a read license or continue to have a floating license depends on if the number of users associated with floating licenses is less than the number of floating licenses. It's also dependent on if they have executed a search or a function that acts like a search. This resets the license time out clock. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Wednesday, January 04, 2012 2:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Floating License Timeout - myths and
