Re: Bulk Relate with Unavailability - ITSM 7.6.03
Thanks patchsk. So for item #2, if you have 100 assets, you create 100 unavailability records? Regards, Kali Obsum GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala Ave. 1226 Makati City | Philippines ( +63 2 917 1910 | * ) kali.ob...@macquarie.com Shift Pattern: MNL Business Hours Upcoming Leave or Training: None For urgent requests, please call ITG Service Desk (x54321) or email the team at itgserviced...@macquarie.com mailto:itgserviced...@macquarie.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Tuesday, March 27, 2012 2:47 AM To: arslist@ARSLIST.ORG Subject: Re: Bulk Relate with Unavailability - ITSM 7.6.03 ** We had to do the same thing in our organization. 1.You could bulk relate multiple CI to change ticket out of the box. In the CI search window search for a CI name pattern and multiple select and click relate. It will relate all of them to change tkt. 2. Then we have an escalation which will create the unavailability records on Schedule Start date of the Change tkt. It does some validation like if the change is approved or not. If it is approved then it will create unavailability records once the Schedule Start Date passes. 3. To extend this process, we also have integration with monitoring tools, so upon unavailability records creation on remedy will issue commands to turn off monitoring for the CIs.. 4.Once the Schedule End date passes remedy will again issue commands to start monitoring for those CIs. There are a few checks and balances you many need to do for the process but general idea is as described as above. On Monday, March 26, 2012 3:31:10 AM UTC-5, Kali Obsum wrote: ** Hi, Since it is not possible to select multiple assets and Relate them With Unavailability in one go, has anybody implemented any work around for this? Our process entails that for some changes, we need to bulk relate hundreds of assets (e.g. patching). Raised this with BMC and they asked us for an RFE. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Bizarre BST/GMT problems?
All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bizarre BST/GMT problems?
Are the clients time zones all set to gmt? Are you running through mid tier? The push fields is it a filter or active link? Thanks Ann Sent from my iPhone On 28 Mar 2012, at 14:17, Dave Barber daddy.bar...@gmail.com wrote: ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bizarre BST/GMT problems?
Dave: have you tried logging in with two different user ids from the same workstation that is experiencing the timezone issue,.to see if it is common to all users using that workstation? I have seem cases where a users 'arsystem user preferences' has caused similar issues, thinking that it is a workstation issue when, in fact, out was their user preference... Terry Sent from my mobile device.. Dave Barber daddy.bar...@gmail.com wrote: ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC.Asset Dataset Dev/QA Clean
Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset - the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Results List restriction
Hi, AR system 7.6.4 Using the client, the results list for a table is restricted to 15,000 records. Where can I find this configuration setting so that I can change it? In the user tool, I used to go to the Tools / Options / and then the Behavior tab, however this configuration for 15,000 records is not set there. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC.Asset Dataset Dev/QA Clean
What form are you going to use to delete the data? -Original Message- From: KathyMorris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 28, 2012 9:51 am Subject: BMC.Asset Dataset Dev/QA Clean ** Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset – the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC.Asset Dataset Dev/QA Clean
There are 2 classes you have to worry about. Business Service and I believe Service Offering. If you purge the BMC.Asset dataset, it will wipe out everything within that dataset including your business service and service offering CI's. You would have to exclude them or selectively delete the classes you want. On Wed, Mar 28, 2012 at 9:56 AM, Roger Justice rjust2...@aol.com wrote: ** What form are you going to use to delete the data? -Original Message- From: KathyMorris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 28, 2012 9:51 am Subject: BMC.Asset Dataset Dev/QA Clean ** Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset – the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create process flows for Remedy that promote the Service Desk's processes * Ensure backups are created and tested * Respond to requests for enhancements and modifications of all modules * Work with the Service Desk on specific Incident Management needs * Work with customers on specific Change Management needs and other Remedy projects * Perform Bomgar Administrative functions * Create and modify custom front ends as requested or required * Perform
Re: BMC.Asset Dataset Dev/QA Clean
I believe the BMC Asset dataset refers to Computer system table and child relationships From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 28, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: BMC.Asset Dataset Dev/QA Clean ** What form are you going to use to delete the data? -Original Message- From: KathyMorris mailto:kathymorris...@aol.com kathymorris...@aol.com To: arslist mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Wed, Mar 28, 2012 9:51 am Subject: BMC.Asset Dataset Dev/QA Clean ** Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset – the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. _attend WWRUG12 http://www.wwrug.com/ www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bizarre BST/GMT problems?
Double check to make sure that no users have a time zone set in their preferences. Either in Tools - Options - Locale or in the AR System User Preferences form Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Wednesday, March 28, 2012 8:17 AM To: arslist@ARSLIST.ORG Subject: Bizarre BST/GMT problems? ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Results List restriction
You must have chunking enabled on the form.. The default value is 0 which is unlimited. In the Dev Studio, find it under Properties == Result List == Size of Chunk if you are on 7.6.03 or above.. If under that version, double click on the form to get the properties of the form on the Admin too. Joe From: Koyb P. Liabt Sent: Wednesday, March 28, 2012 9:56 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Results List restriction ** Hi, AR system 7.6.4 Using the client, the results list for a table is restricted to 15,000 records. Where can I find this configuration setting so that I can change it? In the user tool, I used to go to the Tools / Options / and then the Behavior tab, however this configuration for 15,000 records is not set there. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC.Asset Dataset Dev/QA Clean
No, BMC.Asset is usually the production dataset for ALL of your CI's and their relationships. If you don't believe me, hit delete and see what happens :) On Wed, Mar 28, 2012 at 10:06 AM, KathyMorris kathymorris...@aol.comwrote: ** I believe the BMC Asset dataset refers to Computer system table and child relationships ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice *Sent:* Wednesday, March 28, 2012 9:57 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC.Asset Dataset Dev/QA Clean ** ** ** What form are you going to use to delete the data? -Original Message- From: KathyMorris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 28, 2012 9:51 am Subject: BMC.Asset Dataset Dev/QA Clean ** Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset – the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. _attend WWRUG12 *www.wwrug.com* http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Results List restriction
Server side in the AR System Administration Console System - General - Server Information - Configuration tab Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, March 28, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Results List restriction ** Hi, AR system 7.6.4 Using the client, the results list for a table is restricted to 15,000 records. Where can I find this configuration setting so that I can change it? In the user tool, I used to go to the Tools / Options / and then the Behavior tab, however this configuration for 15,000 records is not set there. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Def files - object properties
I have always wondered what the objectProperties are all about in the arxml file. Any idea? -John form xmlns=urn:remedy:schemas:ars xmlns:xsi= http://www.w3.org/2001/XMLSchema-instance; arDocVersion=10 xsi:schemaLocation=urn:remedy:schemas:ars ars.xsd formNameUser/formName ownerARSERVER/owner lastModifiedByDemo/lastModifiedBy modifiedDate2011-09-27T12:12:22-05:00/modifiedDate objectProperties property value characterValue/ /value tag60006/tag /property property value unsignedLongValue0/unsignedLongValue /value tag60008/tag /property property value characterValue/ /value tag60009/tag /property property value characterValue/ /value tag60010/tag /property property value characterValueUser/characterValue /value tag60018/tag /property property value characterValue1\33\AR:=# M H /characterValue /value tag60022/tag /property /objectProperties -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC.Asset Dataset Dev/QA Clean
Yes the other relationships also. The gold set. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Wednesday, March 28, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: BMC.Asset Dataset Dev/QA Clean ** No, BMC.Asset is usually the production dataset for ALL of your CI's and their relationships. If you don't believe me, hit delete and see what happens :) On Wed, Mar 28, 2012 at 10:06 AM, KathyMorris kathymorris...@aol.com wrote: ** I believe the BMC Asset dataset refers to Computer system table and child relationships From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 28, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: BMC.Asset Dataset Dev/QA Clean ** What form are you going to use to delete the data? -Original Message- From: KathyMorris mailto:kathymorris...@aol.com kathymorris...@aol.com To: arslist mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Wed, Mar 28, 2012 9:51 am Subject: BMC.Asset Dataset Dev/QA Clean ** Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset - the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC.Asset Dataset Dev/QA Clean
But not just computer systems. It would be any CI that exists in any of the other classes like Application System, Software, Product, etc.. On Wed, Mar 28, 2012 at 10:12 AM, KathyMorris kathymorris...@aol.comwrote: ** Yes the other relationships also. The gold set. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Wednesday, March 28, 2012 10:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC.Asset Dataset Dev/QA Clean ** ** ** No, BMC.Asset is usually the production dataset for ALL of your CI's and their relationships. If you don't believe me, hit delete and see what happens :) On Wed, Mar 28, 2012 at 10:06 AM, KathyMorris kathymorris...@aol.com wrote: ** I believe the BMC Asset dataset refers to Computer system table and child relationships *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice *Sent:* Wednesday, March 28, 2012 9:57 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC.Asset Dataset Dev/QA Clean ** What form are you going to use to delete the data? -Original Message- From: KathyMorris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 28, 2012 9:51 am Subject: BMC.Asset Dataset Dev/QA Clean ** Hi, We are not in production yet. However, in Dev/QA we have about 3 million records in the BMC.Asset dataset. Many of the instances are duplicates. Custom code was done that does not update pre-existing code in BMC.Asset dataset – the code only does a create action. If we wipe out the data in the BMC.Asset dataset, will this break any other workflow? One of the guys on the team said by this would affect the business services. Is this so? I thought business services was stored in another table. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Def files - object properties
You can find a list of them in the ar.h file which is in the server/api/include directory. They cover things like source code control, escalation pool and next id block size settings. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 28 March 2012 15:11 To: arslist@ARSLIST.ORG Subject: Def files - object properties ** I have always wondered what the objectProperties are all about in the arxml file. Any idea? -John form xmlns=urn:remedy:schemas:ars xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; arDocVersion=10 xsi:schemaLocation=urn:remedy:schemas:ars ars.xsd formNameUser/formName ownerARSERVER/owner lastModifiedByDemo/lastModifiedBy modifiedDate2011-09-27T12:12:22-05:00/modifiedDate objectProperties property value characterValue/ /value tag60006/tag /property property value unsignedLongValue0/unsignedLongValue /value tag60008/tag /property property value characterValue/ /value tag60009/tag /property property value characterValue/ /value tag60010/tag /property property value characterValueUser/characterValue /value tag60018/tag /property property value characterValue1\33\AR:=# M H /characterValue /value tag60022/tag /property /objectProperties -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and Release management procedures * Maintain a development environment for testing approved changes * Coordinate all releases with customers * Build or aid in building training materials related to Remedy * Build Reports * Reconfigure system to meet changing business and reporting requirements * Create
Looking for an app
Hello everyone, sometime ago there was a post about an app that could create an html file of all your forms, workflow, etc. and how they linked together. I've tried searching but since I don't remember many details about it I've come to a dead end. I even downloaded then but I failed to create a backup copy and my laptop was reimaged a short time after the download. For those with great memories would you mind reposting that information so I could capture the tool again. Thanks for your help, Larry B. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How can add a task or group task using a Interface Create???
Hi Dmitry Thanks, I did the test but only I can create the change but, I need to do an update for an existing change. Regards. J. Emilio Vargas From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dmitry Baryshnikov Sent: Martes, 27 de Marzo de 2012 03:01 p.m. To: arslist@ARSLIST.ORG Subject: Re: How can add a task or group task using a Interface Create??? ** Hi! You may create the change template with the task or task group templates configured for it, and then populate the TemplateID field with the change template instance id. But I used this for the new change create, and I don't know if this would work for the existing change. Regards, Dmitry Baryshnikov On Tue, Mar 27, 2012 at 9:10 PM, VARGAS, JESUS EMILIO (JESUS EMILIO) jesus_emilio.var...@alcatel-lucent.commailto:jesus_emilio.var...@alcatel-lucent.com wrote: ** Hi ARListers I'm working in add a task or group of tasks using a CHG:ChangeInterface form, for a RFC existing, I would like to know if is possible?, if exist an other best way to do it?, how to do it? or any guide or list of steps about this. Thanks in advance for your help. Regards. J. Emilio Vargas _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
I can't see why cosmology can help with the position... El miércoles 28 de marzo de 2012, Guillaume Rheault guilla...@dcshq.com escribió: ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML At least 10 years of experience with hardware, software, and information technology support Experience with Analytics and report generation Must have the ability to provide positive customer service Excellent problem solving and technical writing skills Good customer presentation and project management skills Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Gathering customer requirements Preparing design specifications documentation Application development Ongoing technical support and system maintenance Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage002.jpgimage004.jpg
Re: Bizarre BST/GMT problems?
Definitely no timezone preferences - we have workflow that checks the timezone settings, and ensure that its correct, and have double checked the user preference form settings. On 28 March 2012 15:08, Grooms, Frederick W frederick.w.gro...@xo.comwrote: ** Double check to make sure that no users have a time zone set in their preferences. Either in Tools - Options - Locale or in the AR System User Preferences form ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dave Barber *Sent:* Wednesday, March 28, 2012 8:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Bizarre BST/GMT problems? ** ** ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
Also could add - comfortable with BMC dates fields and the ability to record time in BC. (Just to be sure you have a good candidate) -John On Wed, Mar 28, 2012 at 9:34 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [ jesus.ort...@lyondellbasell.com] *Sent:* Wednesday, March 28, 2012 10:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Candace *Sent:* Monday, March 26, 2012 9:44 AM *To:* arslist@ARSLIST.ORG *Subject:* JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The *SR. REMEDY ADMINISTRATOR/DEVELOPER* should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The *SR. REMEDY ADMINISTRATOR/DEVELOPER* will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. *QUALIFICATIONS:* - A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML - At least 10 years of experience with hardware, software, and information technology support - Experience with Analytics and report generation - Must have the ability to provide positive customer service - Excellent problem solving and technical writing skills - Good customer presentation and project management skills - Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. - Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance - Ability to travel, if necessary *RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:* - Gathering customer requirements - Preparing design specifications documentation - Application development - Ongoing technical support and system maintenance - Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system - Providing end-user training, and system account administration and maintenance - Designing, developing, and deploying Remedy AR System applications and technology systems - Maintain and follow a Change Management Plan - Monitor and tune the performance of servers - Inform the Service Desk of server fault conditions at time of detection if end users are affected - Respond to and resolve server performance problems and outage situations - Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) - Perform backups, restore and disaster recovery - Test disaster recovery and redundant systems - Perform account management duties - Maintain operating system software and applications software with updates and patches. - Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions - Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing - Create and modify custom code and forms as requested or required - Perform install/upgrades and module install/upgrades on timetables agreed upon - Monitor and recommend licensing of all modules - Act as CMDB administrator - Maintain custom views for each support group as needed - Maintain security profiles for different groups - Active member of the Service Desk CCB (Change Control Board) - Use Change and Release Management for all changes made to the system - Follow all
Re: Bizarre BST/GMT problems?
Terry, I haven't actually seen this myself, just a few (very trustworthy) colleagues. As I understand it, there is no obvious commonality between those users, and definitely not a preference setting. But we do have concerns over the client being a thinapp package, so are suggesting that a few users try the v7 client (which is still available to the users), just to see - we have had some rather strange issues at times due to this thinapp packaging. Regards Dave On 28 March 2012 14:42, Terry Bootsma tboot...@objectpath.com wrote: ** Dave: have you tried logging in with two different user ids from the same workstation that is experiencing the timezone issue,.to see if it is common to all users using that workstation? I have seem cases where a users 'arsystem user preferences' has caused similar issues, thinking that it is a workstation issue when, in fact, out was their user preference... Terry Sent from my mobile device.. Dave Barber daddy.bar...@gmail.com wrote: ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bizarre BST/GMT problems?
Ann, I am intending to get some people running via the mid-tier, at least for the 7.5 change applications (no mid-tier available for our v7 incident system). It will possibly help for some people, but as most are using both applications regularly, it won't help most - but it will help in some diagnosis. The date/time conversion into text/diary fields is across the board in both incident and change systems, and I've replicated it with a single form and a push fields (pushes a date/time on the form to a diary field). Regards Dave On 28 March 2012 14:26, Ann Ctl a...@ctl.gb.com wrote: Are the clients time zones all set to gmt? Are you running through mid tier? The push fields is it a filter or active link? Thanks Ann Sent from my iPhone On 28 Mar 2012, at 14:17, Dave Barber daddy.bar...@gmail.com wrote: ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
Pay is in the high 20's. On call 24/7. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Wednesday, March 28, 2012 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML * At least 10 years of experience with hardware, software, and information technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhancements to system * Providing end-user training, and system account administration and maintenance * Designing, developing, and deploying Remedy AR System applications and technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detection if end users are affected * Respond to and resolve server performance problems and outage situations * Perform trend analysis for server updates (such as adding memory, increasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with updates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denver, CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables agreed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change and
Re: Looking for an app
http://arinside.org Axton Grams On Wed, Mar 28, 2012 at 9:46 AM, Larry Barnes larry.bar...@thecreek.comwrote: ** ** Hello everyone, sometime ago there was a post about an app that could create an html file of all your forms, workflow, etc. and how they linked together. I've tried searching but since I don't remember many details about it I've come to a dead end. I even downloaded then but I failed to create a backup copy and my laptop was reimaged a short time after the download. For those with great memories would you mind reposting that information so I could capture the tool again. Thanks for your help, Larry B. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AW: Looking for an app
I guess you're looking for ARInside: http://arinside.org/ Regards, Michael Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Larry Barnes Gesendet: Mittwoch, 28. März 2012 16:47 An: arslist@ARSLIST.ORG Betreff: Looking for an app ** Hello everyone, sometime ago there was a post about an app that could create an html file of all your forms, workflow, etc. and how they linked together. I've tried searching but since I don't remember many details about it I've come to a dead end. I even downloaded then but I failed to create a backup copy and my laptop was reimaged a short time after the download. For those with great memories would you mind reposting that information so I could capture the tool again. Thanks for your help, Larry B. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
To figure out what management really wants (vs. what they say they want) From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Jose Huerta [jose.hue...@sm2baleares.es] Sent: Wednesday, March 28, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can't see why cosmology can help with the position... El miércoles 28 de marzo de 2012, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com escribió: ** Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese (reading, writing, speaking). Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.commailto:jesus.ort...@lyondellbasell.com] Sent: Wednesday, March 28, 2012 10:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO ** I can see why they ran off the other guy. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 9:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on full ITSM implementations and maintain these implementations. This position is accountable for development, administration, customization, integration, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incident Management, Configuration Management, Change Management, and CMDB) and supporting applications and technologies (including Knowledge Management, Service Request Management, Web Services, and LDAP integration). This position is also responsible for system administration of the Bomgar server. QUALIFICATIONS: A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML At least 10 years of experience with hardware, software, and information technology support Experience with Analytics and report generation Must have the ability to provide positive customer service Excellent problem solving and technical writing skills Good customer presentation and project management skills Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API programming; SQL Server; Oracle; UNIX; and other programming languages such as Java; C++, .NET, etc. Must be able to obtain a favorable minimum background investigation (MBI) or possess an active security clearance Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Gathering customer requirements Preparing design specifications documentation Application development Ongoing technical support and system maintenance Responding to user requests for data extraction, custom or ad-hoc database reporting, or enhan _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CCBBEE.2E3F9070]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CCBBEE.2E3F9070] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CCBBEE.2E3F9070] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CCBBEE.2E3F9070] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or
Re: Bizarre BST/GMT problems?
OK ... It was a possibility as I had a user last week complaining his machine was showing everything an hour off. Turned out he logged in (not using a preference server so he had a local ar.ini) and had a timezone set up that was messing things up (In the User Tool under Tools - Options - Locale). Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Wednesday, March 28, 2012 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Bizarre BST/GMT problems? ** Definitely no timezone preferences - we have workflow that checks the timezone settings, and ensure that its correct, and have double checked the user preference form settings. On 28 March 2012 15:08, Grooms, Frederick W wrote: ** Double check to make sure that no users have a time zone set in their preferences. Either in Tools - Options - Locale or in the AR System User Preferences form Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Wednesday, March 28, 2012 8:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Bizarre BST/GMT problems? ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sr. Remedy Administrator/Developer - Denver, CO
I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO., 3-server backup in Reston, VA., and 4 additional servers for repor ting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables ag reed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain custom views for each support group as needed * Maintain security profiles for different groups * Active member of the Service Desk CCB (Change Control Board) * Use Change and Release Management for all changes made to the system * Follow all documented Change
Re: Looking for an app
Thanks Michael, that is what I was looking for. Now to create a backup copy ;-o Thanks again, Larry B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Wednesday, March 28, 2012 7:53 AM To: arslist@ARSLIST.ORG Subject: AW: Looking for an app ** I guess you're looking for ARInside: http://arinside.org/ Regards, Michael Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Larry Barnes Gesendet: Mittwoch, 28. März 2012 16:47 An: arslist@ARSLIST.ORG Betreff: Looking for an app ** Hello everyone, sometime ago there was a post about an app that could create an html file of all your forms, workflow, etc. and how they linked together. I've tried searching but since I don't remember many details about it I've come to a dead end. I even downloaded then but I failed to create a backup copy and my laptop was reimaged a short time after the download. For those with great memories would you mind reposting that information so I could capture the tool again. Thanks for your help, Larry B. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Looking for an app
Sorry Axton, forgot to include you in the thank you; so thank you too. Your email was received just after I hit send :) Larry B. From: Larry Barnes Sent: Wednesday, March 28, 2012 8:29 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Looking for an app Thanks Michael, that is what I was looking for. Now to create a backup copy ;-o Thanks again, Larry B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Wednesday, March 28, 2012 7:53 AM To: arslist@ARSLIST.ORG Subject: AW: Looking for an app ** I guess you're looking for ARInside: http://arinside.org/ Regards, Michael Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Larry Barnes Gesendet: Mittwoch, 28. März 2012 16:47 An: arslist@ARSLIST.ORG Betreff: Looking for an app ** Hello everyone, sometime ago there was a post about an app that could create an html file of all your forms, workflow, etc. and how they linked together. I've tried searching but since I don't remember many details about it I've come to a dead end. I even downloaded then but I failed to create a backup copy and my laptop was reimaged a short time after the download. For those with great memories would you mind reposting that information so I could capture the tool again. Thanks for your help, Larry B. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Results List restriction
That would implement the restriction to all the forms – not just for one table.. Its got to be a form level restriction on the table list properties.. Joe From: Grooms, Frederick W Sent: Wednesday, March 28, 2012 10:09 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Results List restriction ** Server side in the AR System Administration Console System - General - Server Information - Configuration tab Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, March 28, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Results List restriction ** Hi, AR system 7.6.4 Using the client, the results list for a table is restricted to 15,000 records. Where can I find this configuration setting so that I can change it? In the user tool, I used to go to the Tools / Options / and then the Behavior tab, however this configuration for 15,000 records is not set there. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bizarre BST/GMT problems?
Dave Thanks But is the push fields in an active link or a filter? Ann Sent from my iPhone On 28 Mar 2012, at 15:59, Dave Barber daddy.bar...@gmail.com wrote: ** Ann, I am intending to get some people running via the mid-tier, at least for the 7.5 change applications (no mid-tier available for our v7 incident system). It will possibly help for some people, but as most are using both applications regularly, it won't help most - but it will help in some diagnosis. The date/time conversion into text/diary fields is across the board in both incident and change systems, and I've replicated it with a single form and a push fields (pushes a date/time on the form to a diary field). Regards Dave On 28 March 2012 14:26, Ann Ctl a...@ctl.gb.com wrote: Are the clients time zones all set to gmt? Are you running through mid tier? The push fields is it a filter or active link? Thanks Ann Sent from my iPhone On 28 Mar 2012, at 14:17, Dave Barber daddy.bar...@gmail.com wrote: ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a ThinApp environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at date/time was completed by whoever) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Def files - object properties
Hi, The ar.h file is the file to look in. Search for OPROP. I have actually create a perl-script to first parse the ar.h file and then a def-file to produce humanly readable output. By human I mean the avarage arslist remedy guru ;-) In theory there are also room for storing custom data here, which might be useful for an external 3rd party programs that wants to keep things in the definition repository/def-files... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have always wondered what the objectProperties are all about in the arxml file. Any idea? -John form xmlns=urn:remedy:schemas:ars xmlns:xsi= http://www.w3.org/2001/XMLSchema-instance; arDocVersion=10 xsi:schemaLocation=urn:remedy:schemas:ars ars.xsd formNameUser/formName ownerARSERVER/owner lastModifiedByDemo/lastModifiedBy modifiedDate2011-09-27T12:12:22-05:00/modifiedDate objectProperties property value characterValue/ /value tag60006/tag /property property value unsignedLongValue0/unsignedLongValue /value tag60008/tag /property property value characterValue/ /value tag60009/tag /property property value characterValue/ /value tag60010/tag /property property value characterValueUser/characterValue /value tag60018/tag /property property value characterValue1\33\AR:=# M H /characterValue /value tag60022/tag /property /objectProperties -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Web Services for Integration
Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Analytics - No Data
I am a newbie to Analytics for ITSM, but an installation that has been validated between my BOE administrator and SAP is running reports with no errors, but also NO DATA! This applies to canned reports and custom reports. When doing a direct query on the SQL, records appear with a simple query - show all Incident ID's (for example). When building the same query in Web Intelligence, by dragging Incident ID into the query window... the report runs without error, but also the message No Data to Retreive. The Universe is appropriately pointed (but I am also submitting a separate post on that one...). What am I missing? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Services for Integration
I can think of several reasons why an intermediate form is better, but here are a few: You can do better error handling when you have an intermediate form. For example, if a field is left off that is required, you can set a field called Errors or something similar and set all the values of the error messages there, and send that back to the person that entered the request. You can also let the web service create the record in the intermediate form with a Status of Error (I tend to use New,Processed,Error for my statuses) that make it easier to see what problems are happening before they even make it to the destination form. Another advantage is that you can do more formatting and logic that you probably wouldn't want to stick on your destination form. Since the web service is more likely to have freeform text or things in a format other than what you are used to, it gives you more leeway in formatting the data. The other main advantage is that you generally can reduce the fields that need to be entered to simplify things. This goes in with the second item as well, but generally you won't require every single field to be present when you interact through an integration, so it can be nicer to maintain an integration with a simpler form rather than the main one. It makes it faster to build and troubleshoot new integrations, in my opinion. There are more, but these are the three key ones for me. Also I wouldn't just look at it for web services integration, it would also be useful for API integrations, email templates, etc. Thanks, Shawn Pierson Remedy Developer | Southern Union -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sean O'Sullivan Sent: Wednesday, March 28, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Web Services for Integration Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Analytics - Resetting the Universe
I am running canned reports in Analytics using the InfoView tool. However, unless I go into each report individualy and repoint it to ITSM (using Edit Query - Properties), running the report yields the result Universe Not Found. Each report already states that it's Universe is ITSM, but apparantly not my server ITSM. Is there a way to do this to all canned reports, or am I missing a setup item that allows canned reports to understand my server ITSM? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Analytics - No Data
Make sure the user ID you use to log into infoview matches the user ID in Remedy and that user in Remedy should have permissions to the data you want to see... such as Incident Management. On Wed, Mar 28, 2012 at 11:49 AM, Ed Krum ed.k...@state.mn.us wrote: I am a newbie to Analytics for ITSM, but an installation that has been validated between my BOE administrator and SAP is running reports with no errors, but also NO DATA! This applies to canned reports and custom reports. When doing a direct query on the SQL, records appear with a simple query - show all Incident ID's (for example). When building the same query in Web Intelligence, by dragging Incident ID into the query window... the report runs without error, but also the message No Data to Retreive. The Universe is appropriately pointed (but I am also submitting a separate post on that one...). What am I missing? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Analytics - No Data
It can come from the user security embedded with the analytics universe. At the web intelligence designer see the SQL generated and execute it directly at the database. If it reports no records even when executed directly at the database it can be because the reason I said. The BO user must exist on CTM:People form and needs visibility to the companies you want to see at analytics. El miércoles 28 de marzo de 2012, Ed Krum escribió: I am a newbie to Analytics for ITSM, but an installation that has been validated between my BOE administrator and SAP is running reports with no errors, but also NO DATA! This applies to canned reports and custom reports. When doing a direct query on the SQL, records appear with a simple query - show all Incident ID's (for example). When building the same query in Web Intelligence, by dragging Incident ID into the query window... the report runs without error, but also the message No Data to Retreive. The Universe is appropriately pointed (but I am also submitting a separate post on that one...). What am I missing? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage001.jpgimage002.jpgimage004.jpg
Re: Analytics - Resetting the Universe
Goto Preferences (next to logout) - Web Intelligence - Select Default Universe From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Ed Krum [ed.k...@state.mn.us] Sent: Wednesday, March 28, 2012 11:55 AM To: arslist@ARSLIST.ORG Subject: Analytics - Resetting the Universe I am running canned reports in Analytics using the InfoView tool. However, unless I go into each report individualy and repoint it to ITSM (using Edit Query - Properties), running the report yields the result Universe Not Found. Each report already states that it's Universe is ITSM, but apparantly not my server ITSM. Is there a way to do this to all canned reports, or am I missing a setup item that allows canned reports to understand my server ITSM? ___ UNSUBSCRIBE or access ARSlist Archives at https://portal.mxlogic.com/redir/?kXL8zDT7PhOYrjK-e78CzB4QsLCODr6xYGjU02rLObxEVuhhpjKYrKrGoxYi-NEvaAMlIq7OFfw09Jcs-Mrhppjd7bZT3hOqejrb1IgxFVqsHkd41sQg0LWvesE4jh1cDVEw2s96vzjPs_3VUIvIE6QjqpJeXUUsyqerL9CUXGsRNE4 attend wwrug12 https://portal.mxlogic.com/redir/?2DtV4s-U-qenzqtTNMV4QsECzBYSkUMoyShhjVsTvAn3hOYyyODtUTsTkN3UBZzg-l9wHoQfBiv00jqoVZwSyOOCqenXK6zAQsCSm3ox3jOQVmEq82VEw1vQ-sVg8Cy2pfPh04Uic_6DCV-7PNo_pgdFCQPqtTNMV4QsTujdByUytTWcRuP ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Services for Integration
Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples… And -- that happens to all programs -- not just ServiceNow… In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better… Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS… In addition - Kinetic Task is just as comfortable with REST APIs as Web Services… this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Services for Integration
You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples… And -- that happens to all programs -- not just ServiceNow… In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better… Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS… In addition - Kinetic Task is just as comfortable with REST APIs as Web Services… this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Ticket size
Hi All, Just for information. By default,what is the maxmimum size that an Incident or Change or problem ticket can have , along with the attachment ? Considering 2 Mb per one work info entry , how many work info entries an Incident ticket can have. In any remedy version -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Ticket size
It can be as big as the storage back-end that your database uses, but no bigger. That applies to all versions, so long as you are counting the records that belong to the incident or change or problem record (e.g., worklog entries). Axton Grams On Wed, Mar 28, 2012 at 12:26 PM, Sam Anderson samanderson...@gmail.comwrote: ** Hi All, Just for information. By default,what is the maxmimum size that an Incident or Change or problem ticket can have , along with the attachment ? Considering 2 Mb per one work info entry , how many work info entries an Incident ticket can have. In any remedy version -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Services for Integration
Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axton Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples… And -- that happens to all programs -- not just ServiceNow… In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better… Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS… In addition - Kinetic Task is just as comfortable with REST APIs as Web Services… this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Services for Integration
http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.uk http://www.e-servicesuite.co.uk/ http://e-servicesuite.com/ Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axton mailto:axton.gr...@gmail.com Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples. And -- that happens to all programs -- not just ServiceNow. In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better. Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS. In addition - Kinetic Task is just as comfortable with REST APIs as Web Services. this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.gif
Re: Web Services for Integration
In reading the info on the site, it looks like Ebay uses BMC products to run it's auction site? Is that true, and if so, what does it use? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axtonmailto:axton.gr...@gmail.com Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples... And -- that happens to all programs -- not just ServiceNow... In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better... Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS... In addition - Kinetic Task is just as comfortable with REST APIs as Web Services... this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.commailto:sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without
Re: Sr. Remedy Administrator/Developer - Denver, CO
Apparently they are looking for the Analytics folks - they can reset the Universe! Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: March 28, 2012 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO., 3-server backup in Reston, VA., and 4 additional servers for repor ting and testing * Create and modify custom code and forms as requested or required * Perform install/upgrades and module install/upgrades on timetables ag reed upon * Monitor and recommend licensing of all modules * Act as CMDB administrator * Maintain
Re: Sr. Remedy Administrator/Developer - Denver, CO
No...you have to wait until SP5 comes out if you need that functionality -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, March 28, 2012 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO Apparently they are looking for the Analytics folks - they can reset the Universe! Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: March 28, 2012 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO I once had a recruiter ask me (in response to MARKET consulting rates for qualified, senior folks who can 1) keep you from falling into any number of pitfals, 2) get you out of the ones you already fell into) - whether or not we walked on water. I told him There are some who think they do, and there are the rest of us who know the truth. Happy Wednesday! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: richard@bwc.state.oh.us richard@bwc.state.oh.us Date: Mon, 26 Mar 2012 10:55:54 -0400 To: arslist@ARSLIST.ORG Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO You left out the part about walking on water... :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS T.ORG] On Behalf Of Candace Sent: Monday, March 26, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO ** The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a good understanding of, the ITIL framework, and must have have experience with previous IT Service Management (ITSM) releases (7 preferred). The SR. REME DY ADMINISTRATOR/DEVELOPER will oversee and work with an implementation tea m on full ITSM implementations and maintain these implementations. This pos ition is accountable for development, administration, customization, integr ation, architecture, and support of Remedy Action Request System Solutions, with a very strong focus on the IT Service Management (ITSM) suite (Incide nt Management, Configuration Management, Change Management, and CMDB) and s upporting applications and technologies (including Knowledge Management, Se rvice Request Management, Web Services, and LDAP integration). This positio n is also responsible for system administration of the Bomgar server. QUALIFICATIONS: * A minimum of 7 years of experience using Remedy systems, development of the Remedy Action Request System, Remedy Information Technology Service Management Suite applications, Crystal Reports, Crystal Enterprise, and HTM L * At least 10 years of experience with hardware, software, and informat ion technology support * Experience with Analytics and report generation * Must have the ability to provide positive customer service * Excellent problem solving and technical writing skills * Good customer presentation and project management skills * Technical proficiency in advanced relevant technologies desired (BMC Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and AP I programming; SQL Server; Oracle; UNIX; and other programming AP languages su ch as Java; C++, .NET, etc. * Must be able to obtain a favorable minimum background investigation ( MBI) or possess an active security clearance * Ability to travel, if necessary RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Gathering customer requirements * Preparing design specifications documentation * Application development * Ongoing technical support and system maintenance * Responding to user requests for data extraction, custom or ad-hoc dat abase reporting, or enhancements to system * Providing end-user training, and system account administration and ma intenance * Designing, developing, and deploying Remedy AR System applications an d technology systems * Maintain and follow a Change Management Plan * Monitor and tune the performance of servers * Inform the Service Desk of server fault conditions at time of detecti on if end users are affected * Respond to and resolve server performance problems and outage situati ons * Perform trend analysis for server updates (such as adding memory, inc reasing disk space, etc.) * Perform backups, restore and disaster recovery * Test disaster recovery and redundant systems * Perform account management duties * Maintain operating system software and applications software with upd ates and patches. * Install, maintain BMC Remedy Production, Development, and Hot Backup sites functions * Hardware: 3-server production and 2-server development system in Denv er, CO.,
Analytics - No Data
Hello Is the user an administrator? I have a recollection of BMC applying some weird permissioning to Analytics where nothing worked unless the user was an administrator.. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Analytics - No Data
there is a known bug for the installation, you cannot put it in a X86 folder.. or it causes issues.. SAP bug something with the program_filesX86 kills the appliaction, install it in its own direcotry.. d:/SAP/xyz On Wed, Mar 28, 2012 at 3:03 PM, John Baker jba...@javasystemsolutions.comwrote: Hello Is the user an administrator? I have a recollection of BMC applying some weird permissioning to Analytics where nothing worked unless the user was an administrator.. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
License Usage Report
Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Usage Report
The License Usage Report was introduced in AR System 7.1.00 - which is one reason why you may be having difficulties finding it. The License Usage report in 7.1.00 and later doesn't use a form anyway - it uses a log file kept on the server. The ratio of fixed to floating varies depending on the environment, but typically it is expected that one floating licenses is equivalent to 2.5-3 floating licenses (based on 3 work shifts of 8-9 hours each in a 24 hour environment). Licenses are described in the Concepts and Configuration Guides. A single AR System user licenses can serve as the pre-requisite for multiple application user licenses _if used by the same person_. So if you have 10 Change User and 10 Help Desk User licenses *and* 10 human beings using both at the same time, you'd need 10 AR System User licenses. If you have 10 Change Users and 10 *different* Help Desk Users (i.e. 10 different human beings), then you'd need 20 AR System User licenses since you have 20 human beings that may be logged in at any given time. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, March 28, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: License Usage Report Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Usage Report
one floating licenses is equivalent to 2.5-3 floating licenses Sorry - that should say one floating license is equivalent to 2.5-3 fixed licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, March 28, 2012 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: License Usage Report The License Usage Report was introduced in AR System 7.1.00 - which is one reason why you may be having difficulties finding it. The License Usage report in 7.1.00 and later doesn't use a form anyway - it uses a log file kept on the server. The ratio of fixed to floating varies depending on the environment, but typically it is expected that one floating licenses is equivalent to 2.5-3 floating licenses (based on 3 work shifts of 8-9 hours each in a 24 hour environment). Licenses are described in the Concepts and Configuration Guides. A single AR System user licenses can serve as the pre-requisite for multiple application user licenses _if used by the same person_. So if you have 10 Change User and 10 Help Desk User licenses *and* 10 human beings using both at the same time, you'd need 10 AR System User licenses. If you have 10 Change Users and 10 *different* Help Desk Users (i.e. 10 different human beings), then you'd need 20 AR System User licenses since you have 20 human beings that may be logged in at any given time. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, March 28, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: License Usage Report Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Usage Report
Thank you David for your reply. At this juncture, what can I do at my end to understand the stats on my current server which is AR Server 7.0.1. Is there any alternate way to understand the true license usage, etc since License Usage Form is not there. On Mar 28, 12:45 pm, Easter, David david_eas...@bmc.com wrote: one floating licenses is equivalent to 2.5-3 floating licenses Sorry - that should say one floating license is equivalent to 2.5-3 fixed licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, March 28, 2012 12:41 PM To: arsl...@arslist.org Subject: Re: License Usage Report The License Usage Report was introduced in AR System 7.1.00 - which is one reason why you may be having difficulties finding it. The License Usage report in 7.1.00 and later doesn't use a form anyway - it uses a log file kept on the server. The ratio of fixed to floating varies depending on the environment, but typically it is expected that one floating licenses is equivalent to 2.5-3 floating licenses (based on 3 work shifts of 8-9 hours each in a 24 hour environment). Licenses are described in the Concepts and Configuration Guides. A single AR System user licenses can serve as the pre-requisite for multiple application user licenses _if used by the same person_. So if you have 10 Change User and 10 Help Desk User licenses *and* 10 human beings using both at the same time, you'd need 10 AR System User licenses. If you have 10 Change Users and 10 *different* Help Desk Users (i.e. 10 different human beings), then you'd need 20 AR System User licenses since you have 20 human beings that may be logged in at any given time. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Wednesday, March 28, 2012 12:34 PM To: arsl...@arslist.org Subject: License Usage Report Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Services for Integration
I believe ebay used home-grown Remedy apps for Case Management of fraud investigation, and similar areas. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.uk http://www.e-servicesuite.co.uk/ http://e-servicesuite.com/ Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: 28 March 2012 19:38 To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** In reading the info on the site, it looks like Ebay uses BMC products to run it's auction site? Is that true, and if so, what does it use? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.uk http://www.e-servicesuite.co.uk/ http://e-servicesuite.com/ Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axton mailto:axton.gr...@gmail.com Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples. And -- that happens to all programs -- not just ServiceNow. In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better. Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS. In addition - Kinetic Task is just as comfortable with REST APIs as Web Services. this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award
Re: License Usage Report
Turn on Server Statistics. This will provide data on the number of fixed and floating in use when a record is created. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, March 28, 2012 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: License Usage Report Thank you David for your reply. At this juncture, what can I do at my end to understand the stats on my current server which is AR Server 7.0.1. Is there any alternate way to understand the true license usage, etc since License Usage Form is not there. On Mar 28, 12:45 pm, Easter, David david_eas...@bmc.com wrote: one floating licenses is equivalent to 2.5-3 floating licenses Sorry - that should say one floating license is equivalent to 2.5-3 fixed licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, March 28, 2012 12:41 PM To: arsl...@arslist.org Subject: Re: License Usage Report The License Usage Report was introduced in AR System 7.1.00 - which is one reason why you may be having difficulties finding it. The License Usage report in 7.1.00 and later doesn't use a form anyway - it uses a log file kept on the server. The ratio of fixed to floating varies depending on the environment, but typically it is expected that one floating licenses is equivalent to 2.5-3 floating licenses (based on 3 work shifts of 8-9 hours each in a 24 hour environment). Licenses are described in the Concepts and Configuration Guides. A single AR System user licenses can serve as the pre-requisite for multiple application user licenses _if used by the same person_. So if you have 10 Change User and 10 Help Desk User licenses *and* 10 human beings using both at the same time, you'd need 10 AR System User licenses. If you have 10 Change Users and 10 *different* Help Desk Users (i.e. 10 different human beings), then you'd need 20 AR System User licenses since you have 20 human beings that may be logged in at any given time. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Wednesday, March 28, 2012 12:34 PM To: arsl...@arslist.org Subject: License Usage Report Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi Please advise, Regards, Raj __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers
Re: Web Services for Integration
Interesting - thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** I believe ebay used home-grown Remedy apps for Case Management of fraud investigation, and similar areas. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: 28 March 2012 19:38 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** In reading the info on the site, it looks like Ebay uses BMC products to run it's auction site? Is that true, and if so, what does it use? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 2:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ http://www.e-servicesuite.co.ukhttp://www.e-servicesuite.co.uk/ [Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axtonmailto:axton.gr...@gmail.com Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** Sean, An intermediate form would be a better strategy -- lots of real life things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples... And -- that happens to all programs -- not just ServiceNow... In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better... Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS... In addition - Kinetic Task is just as comfortable with REST APIs as Web Services... this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan sean.osulli...@prudential.commailto:sean.osulli...@prudential.com wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges
Re: License Usage Report
Hi, Our RRR|License product is designed to optimize your license usage. The free test-version will give you the numbers: - optimum number of fixed - optimum number of floating - the number of licenses you can free by optimizing - graph showing your current license usage - graph showing a simulated licenses usage with user licenses swapped To actually free your licenses you need the full version that gives you detailed user statistics and a license-swap-list. The license ratio can be 1:10 or 10:1 depending on circumstances. To my quite extensive experience, there is no such thing as an average usage. Analyze your user-log and get the exact numbers. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi Please advise, Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
DevStudio Tool
Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Carin, From my personal experience.. Day 1 to maybe Day 10 or Day 15ish.. Where do I find this.. where do I find that.. WT* is this? It looked hopeless and near miserable. But then most of that was mainly because of a huge change in the look and feel. The functionality is *mostly* all preserved. Its just implemented differently. From then on I think it’s a great tool minus the bugs they still are ironing out. Its pretty much stable since 7.6.x - still some bugs with 7.6.03 that literally stops you from doing things that were so easily doable before.. Some big bugs with 7.6.04 base version and Patch 1, but later patches of 7.6.04 are great.. Performance wise it’s a breeze compared to the older Admin tool. At this point I think if I have to be working on a 6.x system, I would hope that the earliest release of the studio which was available on a flash drive, is compatible with 6.3 (which they did claim was compatible). Its so much more better for navigation.. Word of caution though.. upgrade your desktop/laptop screen area.. if you thought a 1024x768 was just about ok to work with the Admin tool as a minimum max size, you need a lot more than that for the Dev studio.. I work with a 1920x1080 laptop, and I still wish it was a higher resolution than that, but I can just about get by.. anything less than this and I'd be pulling my hair.. or whatever is left of it... seriously.. Also its nice to be working on a client that has at least about 4 GB RAM.. you might get by with 2, but 4 is nice to have.. 8 would be really really nice.. remember to tweak your java startup memory on the studios ini file to take advantage of the higher available memory Joe -Original Message- From: Carin Sinclair Sent: Wednesday, March 28, 2012 4:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Not very Yes I have been using DevStudio v7.5 for 9 months now so I should be over the learning and adjustment curve. I find everything takes longer to do. I have no issue with reliability. Usability is subjective and I personally find it awkward. I'm constantly resizing portions. Even though I have a 24 monitor it really needed to be 32 (or maybe 55). It is aggravating the way the Properties work. Always needing to expand everything. Of course Change History is always expanded and I use that the least. Database, Display and Permissions should always be expanded. But of course then you'd have to constantly scroll. I do like the fields area and way you can easily sort by name or ID. I don't like the way the form/workflow lists take up basically the same real estate you're going to use if you open a form. Again constantly adjusting the portions. I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). I have mixed feeling about the ability to line up fields which I'm a bit anal about, its different and sometimes its just hard. On page fields why can't the first tab always show instead of having to do the left arrow click. Of course if you expand it full size not a problem. But then I lose the ability to easily use the properties. Sometimes I get wild and click on an icon inadvertently and close a portion, like where my form was displayed and it will take me 10 min trying to find it again. Why are the icons so small? Importing and Exporting takes more steps now and it accomplishes the same thing as before. I do like the filter ability on the Forms/Workflow list portions. I do like the Relationships feature. I'm sure I've missed some things, these are just the ones I immediately thought of. No, I'm not adverse to change but when I make changes I've consulted my customers and make a big effort to make it as easy as possible for them to adjust. How can I choose one thing? Not possible. As Remedy developers we just have to be adaptable! We are basically a custom shop so I do customizations every week to keep up with our constantly growing business and processes. So I hope you all are as pleased as I am. Susan On Wed, Mar 28, 2012 at 3:24 PM, Carin Sinclair remedy...@gmail.com wrote: Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
After reading Joe's comments I should note I have no performance issues. Windows 7 64 bit 2gb memory I'm at 1920 x 1200 but had to increase font to 115%. Even with glasses that is a bit of a stretch in the comfortable reading zone. I also need to add that when working in filters or active links I dislike the fact I constantly have to expand things to see the qualification and action information. On Wed, Mar 28, 2012 at 4:45 PM, Susan Palmer suzanpal...@gmail.com wrote: Not very Yes I have been using DevStudio v7.5 for 9 months now so I should be over the learning and adjustment curve. I find everything takes longer to do. I have no issue with reliability. Usability is subjective and I personally find it awkward. I'm constantly resizing portions. Even though I have a 24 monitor it really needed to be 32 (or maybe 55). It is aggravating the way the Properties work. Always needing to expand everything. Of course Change History is always expanded and I use that the least. Database, Display and Permissions should always be expanded. But of course then you'd have to constantly scroll. I do like the fields area and way you can easily sort by name or ID. I don't like the way the form/workflow lists take up basically the same real estate you're going to use if you open a form. Again constantly adjusting the portions. I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). I have mixed feeling about the ability to line up fields which I'm a bit anal about, its different and sometimes its just hard. On page fields why can't the first tab always show instead of having to do the left arrow click. Of course if you expand it full size not a problem. But then I lose the ability to easily use the properties. Sometimes I get wild and click on an icon inadvertently and close a portion, like where my form was displayed and it will take me 10 min trying to find it again. Why are the icons so small? Importing and Exporting takes more steps now and it accomplishes the same thing as before. I do like the filter ability on the Forms/Workflow list portions. I do like the Relationships feature. I'm sure I've missed some things, these are just the ones I immediately thought of. No, I'm not adverse to change but when I make changes I've consulted my customers and make a big effort to make it as easy as possible for them to adjust. How can I choose one thing? Not possible. As Remedy developers we just have to be adaptable! We are basically a custom shop so I do customizations every week to keep up with our constantly growing business and processes. So I hope you all are as pleased as I am. Susan On Wed, Mar 28, 2012 at 3:24 PM, Carin Sinclair remedy...@gmail.comwrote: Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
I guess as you first of all pointed out ‘usability is subjective’... That being said I personally actually thought I loved the way the properties thing is designed.. There is so much more you can do with the current design with multiple fields on properties that you just could not with the Admin Tool. For eg in the old admin tool, there were only a limited set of attributes you could apply a multiple change to. Not anymore. And I can’t say how glad I am about that.. It’s the best thing that happened after .. hmmm.. whatever the last good thing before that was! What I like: * The way the field Ids or the field Names or the Database names can be sorted on the properties side. Takes me 5 seconds to find a field in a cluttered mess of 500 fields or more which used to take forever on the Admin tool even after they had the drop list of ID’s and Database field names.. * The whole GUI has got so much more better. Its easier to make better looking screens now faster than before. I used to take forever to make a good looking screen with the Admin tool.. but then I’m pretty anal at times on the looks of a form.. Some people may not spend as much time as I do on the looks of forms. I do.. (This is a subjective view) * Editing Workflow!! That’s the killer feature.. having all the If and Else action view in a single pane! Editing every view of a form with just a few clicks!!! Ability to edit tab orders!! Without having to click back and forth! That is I think the best thing that ever happened to mankind! * Viewing almost all the properties of a form or workflow in a single view! That gives you so much of the complete picture in just one glance once you get used to it.. * And saving your workbench.. That is such a great feature! What did I do in the past to emulate that? Pretty much do not log out of the session after a days work and lock the work station and hope no one pulled a plug? And the best part about it is that its portable my saving the xml file and copying it to another workbench on some other PC. I can’t say how many places I have used that saving tons of time... * The Undo and Redo button :-) - it should have featured in the OMG section of yahoo! Didn’t we want that almost forever! I could go on.. By lining up fields if you meant aligning them, what is the problem you are having??? And I would suggest looking at the resolution capability rather than just expanding the size of your monitor.. The size of the monitor just makes things look bigger, and doesn’t give you the more compact view that you want with the Dev Studio.. I bet you work with a low resolution monitor that has a large 32” screen. Is it lower than what I currently have? Mine is 1920x1080 and I feel I lucked on getting just about the minimum required resolution.. Its only a 15” screen. Anything lower than the resolution I have, I’d be begging for more.. I plan buying an even higher resolution if its available the next time I’m due to buy new hardware.. Joe From: Susan Palmer Sent: Wednesday, March 28, 2012 5:45 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Not very Yes I have been using DevStudio v7.5 for 9 months now so I should be over the learning and adjustment curve. I find everything takes longer to do. I have no issue with reliability. Usability is subjective and I personally find it awkward. I'm constantly resizing portions. Even though I have a 24 monitor it really needed to be 32 (or maybe 55). It is aggravating the way the Properties work. Always needing to expand everything. Of course Change History is always expanded and I use that the least. Database, Display and Permissions should always be expanded. But of course then you'd have to constantly scroll. I do like the fields area and way you can easily sort by name or ID. I don't like the way the form/workflow lists take up basically the same real estate you're going to use if you open a form. Again constantly adjusting the portions. I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). I have mixed feeling about the ability to line up fields which I'm a bit anal about, its different and sometimes its just hard. On page fields why can't the first tab always show instead of having to do the left arrow click. Of course if you expand it full size not a problem. But then I lose the ability to easily use the properties. Sometimes I get wild and click on an icon inadvertently and close a portion, like where my form was displayed and it will take me 10 min trying to find it again. Why are the icons so small? Importing and Exporting takes more steps now and it accomplishes the same thing as before. I do like the filter ability on the Forms/Workflow list portions. I do like the Relationships feature. I'm sure I've missed some things, these are just the ones I immediately thought
Re: DevStudio Tool
IMHO, it wasn't worth the enormous interface change/learning curve/pure aggravation - UNTIL - the implementation of overlays. Only when you reach the point where you are converting your customizations to overlays does the new tool start to make sense, as does the updated Migrator which also takes some getting used to. So going from the 7.1.00.02 Admin Tool to the 7.6.04.01 DevStudio was worth the effort because of the corresponding sea change in object management requirements. Overlay implementation was the logical point to change the tool set. Note that you had to have the Admin Tool available to perform tasks on base forms that DevStudio would not do, while converting. As to screen size, I got a 27 iMac specifically to run this thing, on Windows 7 x64 under Parallels (2498 x 1367), but not until after I had already slogged through most of the customizations on XP x86 with a 24 screen (1920 x 1200). Screen size/resolution is absolutely a big factor with this real estate hog. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Sinclair Sent: Wednesday, March 28, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
If you right click on the filter or active link after opening it,and click Expand All Panels, it expands everything on that one click.. I agree this should have been a preference if you wanted to do it everytime you opened an object.. About the size.. that’s why I said it’s the minimum large size.. if you can get a bigger resolution absolutely go for that.. Joe From: Susan Palmer Sent: Wednesday, March 28, 2012 5:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** After reading Joe's comments I should note I have no performance issues. Windows 7 64 bit 2gb memory I'm at 1920 x 1200 but had to increase font to 115%. Even with glasses that is a bit of a stretch in the comfortable reading zone. I also need to add that when working in filters or active links I dislike the fact I constantly have to expand things to see the qualification and action information. On Wed, Mar 28, 2012 at 4:45 PM, Susan Palmer suzanpal...@gmail.com wrote: Not very Yes I have been using DevStudio v7.5 for 9 months now so I should be over the learning and adjustment curve. I find everything takes longer to do. I have no issue with reliability. Usability is subjective and I personally find it awkward. I'm constantly resizing portions. Even though I have a 24 monitor it really needed to be 32 (or maybe 55). It is aggravating the way the Properties work. Always needing to expand everything. Of course Change History is always expanded and I use that the least. Database, Display and Permissions should always be expanded. But of course then you'd have to constantly scroll. I do like the fields area and way you can easily sort by name or ID. I don't like the way the form/workflow lists take up basically the same real estate you're going to use if you open a form. Again constantly adjusting the portions. I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). I have mixed feeling about the ability to line up fields which I'm a bit anal about, its different and sometimes its just hard. On page fields why can't the first tab always show instead of having to do the left arrow click. Of course if you expand it full size not a problem. But then I lose the ability to easily use the properties. Sometimes I get wild and click on an icon inadvertently and close a portion, like where my form was displayed and it will take me 10 min trying to find it again. Why are the icons so small? Importing and Exporting takes more steps now and it accomplishes the same thing as before. I do like the filter ability on the Forms/Workflow list portions. I do like the Relationships feature. I'm sure I've missed some things, these are just the ones I immediately thought of. No, I'm not adverse to change but when I make changes I've consulted my customers and make a big effort to make it as easy as possible for them to adjust. How can I choose one thing? Not possible. As Remedy developers we just have to be adaptable! We are basically a custom shop so I do customizations every week to keep up with our constantly growing business and processes. So I hope you all are as pleased as I am. Susan On Wed, Mar 28, 2012 at 3:24 PM, Carin Sinclair remedy...@gmail.com wrote: Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Yup that’s what I learnt too a little hard way around.. Get as much 'real estate' in 'Pixelville' as you can afford.. And Susan, 2 GB would not quite be enough if you attempt some expensive operations.. There are certain operations that could be a resource hog.. for e.g. The Expand All Panels.. you could potentially have your client freeze on you for a brief time if you tried that with 2 GB and had something like 10 set field actions in your If and Else Joe -Original Message- From: strauss Sent: Wednesday, March 28, 2012 6:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool IMHO, it wasn't worth the enormous interface change/learning curve/pure aggravation - UNTIL - the implementation of overlays. Only when you reach the point where you are converting your customizations to overlays does the new tool start to make sense, as does the updated Migrator which also takes some getting used to. So going from the 7.1.00.02 Admin Tool to the 7.6.04.01 DevStudio was worth the effort because of the corresponding sea change in object management requirements. Overlay implementation was the logical point to change the tool set. Note that you had to have the Admin Tool available to perform tasks on base forms that DevStudio would not do, while converting. As to screen size, I got a 27 iMac specifically to run this thing, on Windows 7 x64 under Parallels (2498 x 1367), but not until after I had already slogged through most of the customizations on XP x86 with a 24 screen (1920 x 1200). Screen size/resolution is absolutely a big factor with this real estate hog. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Sinclair Sent: Wednesday, March 28, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
I totally just made up that word 'Pixelville' without even realizing it.. It sounds kind of cool though :-) -Original Message- From: Joe Martin D'Souza Sent: Wednesday, March 28, 2012 6:19 PM To: ARS List Subject: Re: DevStudio Tool Yup that’s what I learnt too a little hard way around.. Get as much 'real estate' in 'Pixelville' as you can afford.. And Susan, 2 GB would not quite be enough if you attempt some expensive operations.. There are certain operations that could be a resource hog.. for e.g. The Expand All Panels.. you could potentially have your client freeze on you for a brief time if you tried that with 2 GB and had something like 10 set field actions in your If and Else Joe -Original Message- From: strauss Sent: Wednesday, March 28, 2012 6:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool IMHO, it wasn't worth the enormous interface change/learning curve/pure aggravation - UNTIL - the implementation of overlays. Only when you reach the point where you are converting your customizations to overlays does the new tool start to make sense, as does the updated Migrator which also takes some getting used to. So going from the 7.1.00.02 Admin Tool to the 7.6.04.01 DevStudio was worth the effort because of the corresponding sea change in object management requirements. Overlay implementation was the logical point to change the tool set. Note that you had to have the Admin Tool available to perform tasks on base forms that DevStudio would not do, while converting. As to screen size, I got a 27 iMac specifically to run this thing, on Windows 7 x64 under Parallels (2498 x 1367), but not until after I had already slogged through most of the customizations on XP x86 with a 24 screen (1920 x 1200). Screen size/resolution is absolutely a big factor with this real estate hog. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Sinclair Sent: Wednesday, March 28, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Susan, I feel you pain in most of your issues. I might be able to help you out on one. ** I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). You can still do this. CTRL + Click will select multiple fields one at a time. SHIFT + Click and drag will work. The key for this is to make sure that you see the crosshair mouse icon. If that is up you can click and drag. It will add the fields selected to the selection you already have. HTH, Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Wed, Mar 28, 2012 at 4:15 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** If you right click on the filter or active link after opening it,and click Expand All Panels, it expands everything on that one click.. I agree this should have been a preference if you wanted to do it everytime you opened an object.. About the size.. that’s why I said it’s the minimum large size.. if you can get a bigger resolution absolutely go for that.. Joe *From:* Susan Palmer suzanpal...@gmail.com *Sent:* Wednesday, March 28, 2012 5:52 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: DevStudio Tool ** After reading Joe's comments I should note I have no performance issues. Windows 7 64 bit 2gb memory I'm at 1920 x 1200 but had to increase font to 115%. Even with glasses that is a bit of a stretch in the comfortable reading zone. I also need to add that when working in filters or active links I dislike the fact I constantly have to expand things to see the qualification and action information. On Wed, Mar 28, 2012 at 4:45 PM, Susan Palmer suzanpal...@gmail.comwrote: Not very Yes I have been using DevStudio v7.5 for 9 months now so I should be over the learning and adjustment curve. I find everything takes longer to do. I have no issue with reliability. Usability is subjective and I personally find it awkward. I'm constantly resizing portions. Even though I have a 24 monitor it really needed to be 32 (or maybe 55). It is aggravating the way the Properties work. Always needing to expand everything. Of course Change History is always expanded and I use that the least. Database, Display and Permissions should always be expanded. But of course then you'd have to constantly scroll. I do like the fields area and way you can easily sort by name or ID. I don't like the way the form/workflow lists take up basically the same real estate you're going to use if you open a form. Again constantly adjusting the portions. I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). I have mixed feeling about the ability to line up fields which I'm a bit anal about, its different and sometimes its just hard. On page fields why can't the first tab always show instead of having to do the left arrow click. Of course if you expand it full size not a problem. But then I lose the ability to easily use the properties. Sometimes I get wild and click on an icon inadvertently and close a portion, like where my form was displayed and it will take me 10 min trying to find it again. Why are the icons so small? Importing and Exporting takes more steps now and it accomplishes the same thing as before. I do like the filter ability on the Forms/Workflow list portions. I do like the Relationships feature. I'm sure I've missed some things, these are just the ones I immediately thought of. No, I'm not adverse to change but when I make changes I've consulted my customers and make a big effort to make it as easy as possible for them to adjust. How can I choose one thing? Not possible. As Remedy developers we just have to be adaptable! We are basically a custom shop so I do customizations every week to keep up with our constantly growing business and processes. So I hope you all are as pleased as I am. Susan On Wed, Mar 28, 2012 at 3:24 PM, Carin Sinclair remedy...@gmail.comwrote: Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Oh ya I forgot to mention that.. I think it was Brian who had pointed that a few weeks after I started using it to show it still can be done on the new version too.. I do not seriously think there is a single thing that was doable in the old tool that is not doable now.. Joe From: Brian Goralczyk Sent: Wednesday, March 28, 2012 6:29 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Susan, I feel you pain in most of your issues. I might be able to help you out on one. ** I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). You can still do this. CTRL + Click will select multiple fields one at a time. SHIFT + Click and drag will work. The key for this is to make sure that you see the crosshair mouse icon. If that is up you can click and drag. It will add the fields selected to the selection you already have. HTH, Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Wed, Mar 28, 2012 at 4:15 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** If you right click on the filter or active link after opening it,and click Expand All Panels, it expands everything on that one click.. I agree this should have been a preference if you wanted to do it everytime you opened an object.. About the size.. that’s why I said it’s the minimum large size.. if you can get a bigger resolution absolutely go for that.. Joe From: Susan Palmer Sent: Wednesday, March 28, 2012 5:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** After reading Joe's comments I should note I have no performance issues. Windows 7 64 bit 2gb memory I'm at 1920 x 1200 but had to increase font to 115%. Even with glasses that is a bit of a stretch in the comfortable reading zone. I also need to add that when working in filters or active links I dislike the fact I constantly have to expand things to see the qualification and action information. On Wed, Mar 28, 2012 at 4:45 PM, Susan Palmer suzanpal...@gmail.com wrote: Not very Yes I have been using DevStudio v7.5 for 9 months now so I should be over the learning and adjustment curve. I find everything takes longer to do. I have no issue with reliability. Usability is subjective and I personally find it awkward. I'm constantly resizing portions. Even though I have a 24 monitor it really needed to be 32 (or maybe 55). It is aggravating the way the Properties work. Always needing to expand everything. Of course Change History is always expanded and I use that the least. Database, Display and Permissions should always be expanded. But of course then you'd have to constantly scroll. I do like the fields area and way you can easily sort by name or ID. I don't like the way the form/workflow lists take up basically the same real estate you're going to use if you open a form. Again constantly adjusting the portions. I cannot express how much I miss the ability to grab a group of fields for movement purposes via the mouse (click and drag). I have mixed feeling about the ability to line up fields which I'm a bit anal about, its different and sometimes its just hard. On page fields why can't the first tab always show instead of having to do the left arrow click. Of course if you expand it full size not a problem. But then I lose the ability to easily use the properties. Sometimes I get wild and click on an icon inadvertently and close a portion, like where my form was displayed and it will take me 10 min trying to find it again. Why are the icons so small? Importing and Exporting takes more steps now and it accomplishes the same thing as before. I do like the filter ability on the Forms/Workflow list portions. I do like the Relationships feature. I'm sure I've missed some things, these are just the ones I immediately thought of. No, I'm not adverse to change but when I make changes I've consulted my customers and make a big effort to make it as easy as possible for them to adjust. How can I choose one thing? Not possible. As Remedy developers we just have to be adaptable! We are basically a custom shop so I do customizations every week to keep up with our constantly growing business and processes. So I hope you all are as pleased as I am. Susan On Wed, Mar 28, 2012 at 3:24 PM, Carin Sinclair remedy...@gmail.com wrote: Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you
Re: DevStudio Tool
I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
I meant performance is awesome compared to the good ol' admin tool. it's dramatic. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 7:03 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields mappings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working with ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to u pgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable wi th DevStudio, you will be much more productive (if you already are an exper ienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7 .5 was the over-grouping with the parentheses in qualifications in join f orms, active links, etc, but that has been fixed. I don't know if it was 7 .6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliabili ty. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
actually I do have another killer feature to mention, so that's five killer features: 5- the anywhere search on names of active links, filters, etc, if you have a good naming convention for workflow, this saves a LOT of time my other 4 kilelr features are , in no particular order: 1- Undo-Redo 2- Ability to type (or paste) field names in the set fields or push fields mappings (along with the auto-complete feature) 3- performance (specially working with ITSM which has a ton of workflow) 4- relationships I hope one day it will be possible for DevStudio to open a def file (without connecting to teh server), the same way that the good ol' IT Masters used to do From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
I will also point out that it does take some adjustment to see info that was available in the Admin tool like user info. I don't have a problem with it being available in the user tool, just that when you don't use it much and they move it, it can take you a few minutes to find the new location. Overall, as I get used to the Dev Studio I complain less about not having the Admin tool. As with any change of this magnitude, it takes some time to adjust to. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Wed, Mar 28, 2012 at 5:31 PM, Guillaume Rheault guilla...@dcshq.comwrote: actually I do have another killer feature to mention, so that's five killer features: 5- the anywhere search on names of active links, filters, etc, if you have a good naming convention for workflow, this saves a LOT of time my other 4 kilelr features are , in no particular order: 1- Undo-Redo 2- Ability to type (or paste) field names in the set fields or push fields mappings (along with the auto-complete feature) 3- performance (specially working with ITSM which has a ton of workflow) 4- relationships I hope one day it will be possible for DevStudio to open a def file (without connecting to teh server), the same way that the good ol' IT Masters used to do From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Probably because it leads us to Margaritaville. I will ignore that when I spoke to the original developers of the Developer Studio After their presentation at the 2007 RUG in Vancouver, was that we would never be able to use it on a laptop, need more real estate. Apparently they took notes and didn't listen. I use a 27 screen at 1920X1080. I noticed 30 years ago that UNIX programmers were always in the highest resolution, meaning micro dots that normal humans couldn't distinguish from morse code. When my new HDMI KVMS arrives I will try At a higher resolution and see if my eyes can still read it. That being said, I can almost use the Developer Studio at that resolution now that I am used to it. So, yes, more features in it than the admin tool but, it is still much slower to use to develop, and my 2 wishes( I could really use at least 5): 1) I can reduce the screen by a lot just by having the old tabbed area with field properties 2) I would love to have an easy search by field id again. I am sure it is buried somewhere, I think I found it for a while, but I'm not sure I don't understand why there isn't a classic view that reduces the real estate needed like the old admin tool, that is what these fancy New tools were supposed to provide, a customizable Admin Tool, or at least I thought that is what they advertised? Choosing fields for stuff in active links takes 10 times longer, much I used to do in seconds takes 10s of minutes. OF course the plan was we wouldn't be modifying the system like we used to, but the power of the ARSystem has always been rapid development. Dan p.s. generally I use my Dell Studio XPS9100 with 12 gig memory, an ATI Radeon HD5670 display adapter, and a Dell 2709W monitor all of which should be handle any single application GUI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: March 28, 2012 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I totally just made up that word 'Pixelville' without even realizing it.. It sounds kind of cool though :-) -Original Message- From: Joe Martin D'Souza Sent: Wednesday, March 28, 2012 6:19 PM To: ARS List Subject: Re: DevStudio Tool Yup that s what I learnt too a little hard way around.. Get as much 'real estate' in 'Pixelville' as you can afford.. And Susan, 2 GB would not quite be enough if you attempt some expensive operations.. There are certain operations that could be a resource hog.. for e.g. The Expand All Panels.. you could potentially have your client freeze on you for a brief time if you tried that with 2 GB and had something like 10 set field actions in your If and Else Joe -Original Message- From: strauss Sent: Wednesday, March 28, 2012 6:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool IMHO, it wasn't worth the enormous interface change/learning curve/pure aggravation - UNTIL - the implementation of overlays. Only when you reach the point where you are converting your customizations to overlays does the new tool start to make sense, as does the updated Migrator which also takes some getting used to. So going from the 7.1.00.02 Admin Tool to the 7.6.04.01 DevStudio was worth the effort because of the corresponding sea change in object management requirements. Overlay implementation was the logical point to change the tool set. Note that you had to have the Admin Tool available to perform tasks on base forms that DevStudio would not do, while converting. As to screen size, I got a 27 iMac specifically to run this thing, on Windows 7 x64 under Parallels (2498 x 1367), but not until after I had already slogged through most of the customizations on XP x86 with a 24 screen (1920 x 1200). Screen size/resolution is absolutely a big factor with this real estate hog. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Sinclair Sent: Wednesday, March 28, 2012 3:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com
Re: DevStudio Tool
Yes you can search by 1) Field Id, 2) Field Label (even if they are duplicate labels or blank although that means you would need to rely on what shows in the field ID and field name column that’s besides it) 3) Field Name.. This is found on the tab near properties .. If you have difficulties finding it, email me offline and I will send you a screen shot.. Choosing fields for stuff in active links ... Why do you want to choose when you can type the first few characters of the field and then you get a short list of all the fields that match that? you can even use the * wild card if you know just the middle part of the field name.. Another alternate method is typing the field name in the placeholder where the field ought to be and leveraging the auto complete feature.. Again I'll be happy to send you screen shots of this if you need.. By the way this is another feature that I really adore - how easy it actually is to find your fields while creating workflow as opposed to the traditional huge menus that filled an entire screen or even if you used the scroll menu.. The new feature in the Dev Studio is so useful in a form that has like a 1000 fields.. To use a good part of the 12 Gig memory that you have for the dev studio, modify the ini file. The defaults in the ini file are 64 and 512 for startup and max heaps which is barely anything.. The idea of a 'classic view' seems to be a good one.. its always nice to keep old horses like us happy right from the word go... Maybe its something we can suggest to the big boys at BMC? I might like to switch back and forth for a few things.. For the most part I do like the new studio (for developing Active Links, Filters, Escalations, Menus etc.. The only place I might have needed to switch if that was possible was for certain things on form development when you are at a point you just want the whole real estate to see the form only and nothing else.. Other than that I do like what you can do on the forms from the new cluttered appearances.. There seems to be method in the madness.. once you indulge in a little bit of that madness :-) Joe -Original Message- From: arslist Sent: Wednesday, March 28, 2012 8:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool Probably because it leads us to Margaritaville. I will ignore that when I spoke to the original developers of the Developer Studio After their presentation at the 2007 RUG in Vancouver, was that we would never be able to use it on a laptop, need more real estate. Apparently they took notes and didn't listen. I use a 27 screen at 1920X1080. I noticed 30 years ago that UNIX programmers were always in the highest resolution, meaning micro dots that normal humans couldn't distinguish from morse code. When my new HDMI KVMS arrives I will try At a higher resolution and see if my eyes can still read it. That being said, I can almost use the Developer Studio at that resolution now that I am used to it. So, yes, more features in it than the admin tool but, it is still much slower to use to develop, and my 2 wishes( I could really use at least 5): 1) I can reduce the screen by a lot just by having the old tabbed area with field properties 2) I would love to have an easy search by field id again. I am sure it is buried somewhere, I think I found it for a while, but I'm not sure I don't understand why there isn't a classic view that reduces the real estate needed like the old admin tool, that is what these fancy New tools were supposed to provide, a customizable Admin Tool, or at least I thought that is what they advertised? Choosing fields for stuff in active links takes 10 times longer, much I used to do in seconds takes 10s of minutes. OF course the plan was we wouldn't be modifying the system like we used to, but the power of the ARSystem has always been rapid development. Dan p.s. generally I use my Dell Studio XPS9100 with 12 gig memory, an ATI Radeon HD5670 display adapter, and a Dell 2709W monitor all of which should be handle any single application GUI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: March 28, 2012 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I totally just made up that word 'Pixelville' without even realizing it.. It sounds kind of cool though :-) -Original Message- From: Joe Martin D'Souza Sent: Wednesday, March 28, 2012 6:19 PM To: ARS List Subject: Re: DevStudio Tool Yup that s what I learnt too a little hard way around.. Get as much 'real estate' in 'Pixelville' as you can afford.. And Susan, 2 GB would not quite be enough if you attempt some expensive operations.. There are certain operations that could be a resource hog.. for e.g. The Expand All Panels.. you could potentially have your client freeze on you for a brief time if you
Re: DevStudio Tool
Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to u pgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable wi th DevStudio, you will be much more productive (if you already are an exper ienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7 .5 was the over-grouping with the parentheses in qualifications in join f orms, active links, etc, but that has been fixed. I don't know if it was 7 .6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliabili ty. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
It probably is 7.6.03 that fixed it as I do not have that hassle at this current site and they are still at 7.6.03. I can't wait we get ready to move to 7.6.04 if I am at this site for long enough.. Joe -Original Message- From: Guillaume Rheault Sent: Wednesday, March 28, 2012 6:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Joe ... I say this with the nicest intent. I wish I knew as much about Dev Studio as you do. I found the documentation to be unfriendly and too time consuming. I simply don't have time to play with it just to find everything. It was mostly a trial and error and how can i do this without necessarily finding the best way since time didn't allow. I think you would be a great candidate to do a tips/tricks on Dev Studio at the next RUG for those of us that would love to see them. Maybe I'd be the only one there, but I think that's unlikely. Please consider it! On Wed, Mar 28, 2012 at 9:01 PM, Joe Martin D'Souza jdso...@shyle.netwrote: It probably is 7.6.03 that fixed it as I do not have that hassle at this current site and they are still at 7.6.03. I can't wait we get ready to move to 7.6.04 if I am at this site for long enough.. Joe -Original Message- From: Guillaume Rheault Sent: Wednesday, March 28, 2012 6:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume __**__ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DevStudio Tool
Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1. The *Outline View *and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2. Once you find the field the *show relationships* feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3. If you need to *bulk change* a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4. *Autocomplete*, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_**phil.htmlhttp://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume __**__ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to u pgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable wi th DevStudio, you will be much more productive (if you already are an exper ienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7 .5 was the over-grouping with the parentheses in qualifications in join f orms, active links, etc, but that has been fixed. I don't know if it was 7 .6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume
Re: DevStudio Tool
The documentation is unfriendly.. I agree.. the best way to learn it is fiddle with the tool.. I can’t be honest and say I have read a single page of the documentation on that tool. I’m not even kidding.. My path had been trial and error too.. I even recall asking one of my colleagues on how to change permissions on a form and he being new to it didn’t know as well so we both figured where it was after a lot of frustration.. That was within that first 7 day period that I was made to work with that tool.. After I found where about 50% of everything is, it started feeling a little more easier.. Even at that point I wished that old tool back so much.. I think I even recall posting on the list on how terrible the new tool is. The only reason I do not feel bad about posting that now is those things I found actually turned out to be bugs.. Finding bugs like the type I found do not help when I started using that tool with some form of inborn hatred. It took me about 10 to 15 days to get used to it and after that I still didn’t think I liked all the changes.. Until I started to slowly see the advantages of some of them and then almost all of them.. If I am there at the next RUG (although I suck at presenting things and usually get mortified when standing in front of an audience) I would not mind doing something like that.. But that would mean I would need to start evaluating how I use it. Its something I’ll think about.. If not I wouldn’t mind sitting around after a day with everyone interested and have an informal session where we all can discuss all our positive experiences with the tool. Some of us may repeat the others, but it may be a great dinner time social session.. Maybe I may prefer something like that so I do not have the pressure of the focus being on my material :-) Joe From: Susan Palmer Sent: Wednesday, March 28, 2012 10:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Joe ... I say this with the nicest intent. I wish I knew as much about Dev Studio as you do. I found the documentation to be unfriendly and too time consuming. I simply don't have time to play with it just to find everything. It was mostly a trial and error and how can i do this without necessarily finding the best way since time didn't allow. I think you would be a great candidate to do a tips/tricks on Dev Studio at the next RUG for those of us that would love to see them. Maybe I'd be the only one there, but I think that's unlikely. Please consider it! On Wed, Mar 28, 2012 at 9:01 PM, Joe Martin D'Souza jdso...@shyle.net wrote: It probably is 7.6.03 that fixed it as I do not have that hassle at this current site and they are still at 7.6.03. I can't wait we get ready to move to 7.6.04 if I am at this site for long enough.. Joe -Original Message- From: Guillaume Rheault Sent: Wednesday, March 28, 2012 6:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the time and effort. I would never ever go back to the old Admin tool, even if that was a possibility. If I had to be involved in a project with ARS 7.1 or older and I had to do a lot of development, I would put all my energy to convince management to upgrade to at least 7.5 in order to be able to use DevStudio, so I'd do all the development with DevStudio: I hope this sums how I feel about DevStudio and the old admin tool. . I truly believe that once you are comfortable with DevStudio, you will be much more productive (if you already are an experienced developer, that is). what would I change about Dev Studio? What really annoyed me in DevStudio 7.5 was the over-grouping with the parentheses in qualifications in join forms, active links, etc, but that has been fixed. I don't know if it was 7.6.3 that fixed or not, since I jumped from DevStudio 7.5 to 7.6.4 SP2, and 7.64 SP2 does not over-group with parentheses, at least not how 7.5 did. So to answer your question with DevStudio 7.6.4 SP2, what would I change? I can't think of anything right now Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Carin Sinclair [remedy...@gmail.com] Sent: Wednesday, March 28, 2012 4:24 PM To: arslist@ARSLIST.ORG Subject: DevStudio Tool Hello there all, We would like to have your input on a Question. How happy are you with DevStudio 7.5-7.6 to do customizations? Do you miss the Admintool? Are you satisfied with the DevStudio functionality, usability and reliability. If there was one thing you would change about DevStudio, what would it be? Thank you Carin ___
Re: DevStudio Tool
“Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. “ Have you increased the heap on the import ini configuration file? There are more files than just the development studio’s ini file where you can adjust your heap size. I hate 2 and 3 too.. experienced those things myself as well where after what seems like you selected the field it just disappears and the 2nd time you select it, it sticks... So yea Rod actually managed to point 2 things that I find to be clumsy too.. But the advantages outweigh these so these few quirks just seem to be overshadowed.. Thank you for pointing these up and I think if BMC is watching, they ought to do something about these things.. Joe From: Rod Harris Sent: Wednesday, March 28, 2012 10:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1.. The Outline View and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2.. Once you find the field the show relationships feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3.. If you need to bulk change a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4.. Autocomplete, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1.. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2.. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3.. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be involved in a
Re: DevStudio Tool
I'd like to add an additional bad thing (which I opened a bug on while it was 7.6.03 and it still is not fixed). If you build a string with a return in it the tool puts in 2 characters. [cid:image001.png@01CD0D2A.503A2DB0] I also miss the ability to grab a field and move it 1 pixel at a time with the arrow keys (Yes I know you can hit the period and use the arrow keys, but that moves too many pixels at a time) And when moving fields the Admin tool will show you the Label and the data area in the outline shadow (so you can line up the data area how you want). Dev Studio only shows an outline of the complete field area (both label and data area). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Wednesday, March 28, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1. The Outline View and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2. Once you find the field the show relationships feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3. If you need to bulk change a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4. Autocomplete, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.comhttp://bullcreek.com/ Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.comhttp://www.bullcreek.com/ Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304tel:512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Guillaume Rheault [guilla...@dcshq.commailto:guilla...@dcshq.com] Sent: Wednesday, March 28, 2012 6:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: DevStudio Tool I've been working with DevStudio since it first came out in 7.5. Learning curve was fairly steep at the beginning but definitely worth the t ime and effort. I would never ever go back to the old Admin tool, even if that was a possib ility. If I had to be
Re: DevStudio Tool
Joe ... maybe a panel situation would be more comfortable for you. I think having a projection of the tool and then showing what you're talking about would be great. Especially when answering questions. Skip the slides, we want the real tool in action. I know the wwrug team likes 'presentations' but maybe this would be an option for this type of group. I don't think you'd even have to prepare more than a couple points already mentioned here (choose mine please) and the rest will generate from the crowd. On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** “Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. “ Have you increased the heap on the import ini configuration file? There are more files than just the development studio’s ini file where you can adjust your heap size. I hate 2 and 3 too.. experienced those things myself as well where after what seems like you selected the field it just disappears and the 2nd time you select it, it sticks... So yea Rod actually managed to point 2 things that I find to be clumsy too.. But the advantages outweigh these so these few quirks just seem to be overshadowed.. Thank you for pointing these up and I think if BMC is watching, they ought to do something about these things.. Joe *From:* Rod Harris r...@smapps.com.au *Sent:* Wednesday, March 28, 2012 10:22 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1. The *Outline View *and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2. Once you find the field the *show relationships* feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3. If you need to *bulk change* a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4. *Autocomplete*, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_**phil.htmlhttp://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record
Re: DevStudio Tool
When this thread is finally done I'm going to print it out and try all of these things! On Wed, Mar 28, 2012 at 9:37 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** I’d like to add an additional bad thing (which I opened a bug on while it was 7.6.03 and it still is not fixed). If you build a string with a return in it the tool puts in 2 characters. ** ** ** ** I also miss the ability to grab a field and move it 1 pixel at a time with the arrow keys (Yes I know you can hit the period and use the arrow keys, but that moves too many pixels at a time) ** ** And when moving fields the Admin tool will show you the Label and the data area in the outline shadow (so you can line up the data area how you want). Dev Studio only shows an outline of the complete field area (both label and data area). ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rod Harris *Sent:* Wednesday, March 28, 2012 9:23 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: DevStudio Tool ** ** ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1. The * Outline View *and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2. Once you find the field the *show relationships* feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3. If you need to *bulk change* a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4. *Autocomplete*, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships feature is very nice too, the wayrelationships are displayed, etc so that would be the 4th. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
Re: DevStudio Tool
It moves as many pixels as the grid size I think.. Do not bite me if I am wrong on this as I barely use that anymore when its so much more easier to just write the coordinates on the right and move it exactly a pixel up or down or right or left.. I actually find that easier as you can see the co-ordinates of the other fields and do a bulk modify of the co-ordinates.. I do agree while moving fields if you could see the outline names, it may have been useful.. I’ll check the carriage return thing tomorrow.. maybe its database specific? What DB are you on? Joe From: Grooms, Frederick W Sent: Wednesday, March 28, 2012 10:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** I’d like to add an additional bad thing (which I opened a bug on while it was 7.6.03 and it still is not fixed). If you build a string with a return in it the tool puts in 2 characters. I also miss the ability to grab a field and move it 1 pixel at a time with the arrow keys (Yes I know you can hit the period and use the arrow keys, but that moves too many pixels at a time) And when moving fields the Admin tool will show you the Label and the data area in the outline shadow (so you can line up the data area how you want). Dev Studio only shows an outline of the complete field area (both label and data area). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Wednesday, March 28, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1.. The Outline View and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2.. Once you find the field the show relationships feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3.. If you need to bulk change a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4.. Autocomplete, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1.. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2.. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3.. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html 512-731-0304 -Original message- From: Guillaume Rheault guilla...@dcshq.com Date: Wed, 28 Mar 2012 19:03:49 -0400 To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool BTW, IMHO, to me the 3 killer features of DevStudio are the - Undo-Redo - Ability to type (or paste) field names in the set fields or push fields m appings (along with the auto-complete feature) - performance is really awesome compared to DevStudio (specially working wi th ITSM whaich has a ton of workflow) the record relationships
Re: DevStudio Tool
Yes a Panel is a great idea.. Where you as an audience can ask the how to type questions and we as a panel of users who are more friendlier with the Studio can answer if there is an answer to it and share our views.. Maybe we could as a panel share our experiences first, which may answer majority of the how to questions, and then have a open question answer session in the end.. Joe From: Susan Palmer Sent: Wednesday, March 28, 2012 10:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Joe ... maybe a panel situation would be more comfortable for you. I think having a projection of the tool and then showing what you're talking about would be great. Especially when answering questions. Skip the slides, we want the real tool in action. I know the wwrug team likes 'presentations' but maybe this would be an option for this type of group. I don't think you'd even have to prepare more than a couple points already mentioned here (choose mine please) and the rest will generate from the crowd. On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** “Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. “ Have you increased the heap on the import ini configuration file? There are more files than just the development studio’s ini file where you can adjust your heap size. I hate 2 and 3 too.. experienced those things myself as well where after what seems like you selected the field it just disappears and the 2nd time you select it, it sticks... So yea Rod actually managed to point 2 things that I find to be clumsy too.. But the advantages outweigh these so these few quirks just seem to be overshadowed.. Thank you for pointing these up and I think if BMC is watching, they ought to do something about these things.. Joe From: Rod Harris Sent: Wednesday, March 28, 2012 10:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1.. The Outline View and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2.. Once you find the field the show relationships feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3.. If you need to bulk change a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4.. Autocomplete, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1.. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2.. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3.. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) http://www.wwrug.com/contact_phil.html
Re: DevStudio Tool
Submit it to the program team Joe ! I like your enthusiasm, I think you'll do a great job explaining everything in a friendly atmosphere a panel will provide. On Wed, Mar 28, 2012 at 9:49 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Yes a Panel is a great idea.. Where you as an audience can ask the how to type questions and we as a panel of users who are more friendlier with the Studio can answer if there is an answer to it and share our views.. Maybe we could as a panel share our experiences first, which may answer majority of the how to questions, and then have a open question answer session in the end.. Joe *From:* Susan Palmer suzanpal...@gmail.com *Sent:* Wednesday, March 28, 2012 10:39 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: DevStudio Tool ** Joe ... maybe a panel situation would be more comfortable for you. I think having a projection of the tool and then showing what you're talking about would be great. Especially when answering questions. Skip the slides, we want the real tool in action. I know the wwrug team likes 'presentations' but maybe this would be an option for this type of group. I don't think you'd even have to prepare more than a couple points already mentioned here (choose mine please) and the rest will generate from the crowd. On Wed, Mar 28, 2012 at 9:34 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** “Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. “ Have you increased the heap on the import ini configuration file? There are more files than just the development studio’s ini file where you can adjust your heap size. I hate 2 and 3 too.. experienced those things myself as well where after what seems like you selected the field it just disappears and the 2nd time you select it, it sticks... So yea Rod actually managed to point 2 things that I find to be clumsy too.. But the advantages outweigh these so these few quirks just seem to be overshadowed.. Thank you for pointing these up and I think if BMC is watching, they ought to do something about these things.. Joe *From:* Rod Harris r...@smapps.com.au *Sent:* Wednesday, March 28, 2012 10:22 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1. The *Outline View *and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2. Once you find the field the *show relationships* feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3. If you need to *bulk change* a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4. *Autocomplete*, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs
Re: DevStudio Tool
Oh another feature that I really really like.. I’m not a big fan of remembering syntax – although over the years I must say I managed to pick up maybe 10 % of the syntax of all the Run Process commands .. OK a little more than 10% like maybe 90%, but the point is that the new tool, you do not have to remember any of it, and yet not look at the help file or guides.. That I think is another huge time saver when you are developing apps from scratch where you tend to use a lot of these process commands.. All you do is click on the Process navigation panel at the bottom that appears on the Run Process dialog window or Set or Push field, and you see a complete list of all the Run Process commands.. and when you click and select the one you want, the usage appears on the bottom of the edit box... How neat is that! When I first saw that (mind you never read the docs so I stumbled on it) I was like this is amazing! Joe From: Susan Palmer Sent: Wednesday, March 28, 2012 10:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** When this thread is finally done I'm going to print it out and try all of these things! On Wed, Mar 28, 2012 at 9:37 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** I’d like to add an additional bad thing (which I opened a bug on while it was 7.6.03 and it still is not fixed). If you build a string with a return in it the tool puts in 2 characters. I also miss the ability to grab a field and move it 1 pixel at a time with the arrow keys (Yes I know you can hit the period and use the arrow keys, but that moves too many pixels at a time) And when moving fields the Admin tool will show you the Label and the data area in the outline shadow (so you can line up the data area how you want). Dev Studio only shows an outline of the complete field area (both label and data area). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Wednesday, March 28, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1.. The Outline View and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2.. Once you find the field the show relationships feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3.. If you need to bulk change a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4.. Autocomplete, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1.. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2.. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3.. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick them on other windows as well as stacking forms or workflow side by side to compare them. Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC)
Re: DevStudio Tool
Hit me with a private email tomorrow if I do not reply to this by noon EST.. I will try it and let you know if it works on windows with an oracle db (10g). Its an extremely short test so I can do it in a couple of minutes.. Joe From: Grooms, Frederick W Sent: Wednesday, March 28, 2012 10:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** App on Linux with Oracle db (When I opened the issue the app was on Solaris) I believe that even on MS SQL a return is saved in a data field as Chr(10), so the database should not matter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 28, 2012 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** It moves as many pixels as the grid size I think.. Do not bite me if I am wrong on this as I barely use that anymore when its so much more easier to just write the coordinates on the right and move it exactly a pixel up or down or right or left.. I actually find that easier as you can see the co-ordinates of the other fields and do a bulk modify of the co-ordinates.. I do agree while moving fields if you could see the outline names, it may have been useful.. I’ll check the carriage return thing tomorrow.. maybe its database specific? What DB are you on? Joe From: Grooms, Frederick W Sent: Wednesday, March 28, 2012 10:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** I’d like to add an additional bad thing (which I opened a bug on while it was 7.6.03 and it still is not fixed). If you build a string with a return in it the tool puts in 2 characters. I also miss the ability to grab a field and move it 1 pixel at a time with the arrow keys (Yes I know you can hit the period and use the arrow keys, but that moves too many pixels at a time) And when moving fields the Admin tool will show you the Label and the data area in the outline shadow (so you can line up the data area how you want). Dev Studio only shows an outline of the complete field area (both label and data area). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Wednesday, March 28, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hi Dan, Joe and everyone, I've been using Dev Studio since 7.5 first came out and I would never consider going back to the old admin tool. Whilst you certainly need a high resolution screen and you should go 64bit and up your heap from the default there are plenty of huge upsides in dev studio. My favourites are: 1.. The Outline View and the ability to sort fields by ID or by label or by name to find the field you need quickly. 2.. Once you find the field the show relationships feature will enable you to drill in to the right workflow quickly and to be confident that you have captured all of the impacts. 3.. If you need to bulk change a whole bunch of fields, active links or anything else you can usually select the objects and use the properties page to do a bulk update. 4.. Autocomplete, built in help and syntax checking are nice especially now that the bugs seem to have been removed. There were some nasty ones in the early 7.5 releases The bad things 1.. Importing and exporting workflow can chew up memory fast. The default heap settings are next to nothing and you need a minimum of 2Gig to run Devstudio. Admin tool could get by with 1Gig or less. 2.. I miss the ease of moving around a bunch of fields using the arrow keys. This feature is there but it doesn't seem to work as well. There also seems to be some bugs with group moving/resizing fields in devstudio still 3.. Sometimes I select fields to add to a setfields or push fields and they don't take. I have to select the field again. This bug has been around since day 1 and I'm not sure it has been fixed. So on the whole I love devstudio. Fix the bugs, extend the syntax help to the run process commands, improve the memory utilisation and I'll be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette break to get your session back - especially since I have stopped drinking coffee and reduced my smoking to almost nothing! -Original Message- From: bullcreek.com Sent: Wednesday, March 28, 2012 9:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool One of my favorite features is the ability to tear off the tabs (Relationship, Forms, Filters, Properties etc.) and stick
