Problem when install ARsystem
Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Hi, Make sure of the following things. If you are installing 64 Bit ARS server, then you need both 64-bit JDK-JRE, as well as 32 bit JRE. You can mention the respective paths while installation. Thanks and Regards, Shiju John. On Thu, Apr 5, 2012 at 2:13 PM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. ** ** ** ** *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks and Regards, Shiju John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Adding indexes to BMC class forms
All, We are using ARS / Atrium / ITSM 7.6.04 with the latest patches. I wanted to add indexes to few fields on the following classes (forms): BMC.CORE:BMC_BaseElement - TokenID, DataSetID BMC.CORE:BMC_HardwareSystemComponent_ - SystemName BMC.CORE:BMC_LogicalSystemComponent_ - SystemName For the BMC.CORE:BMC_BaseElement, I added the index to the Class using Class Manager and that reflected on the remedy form as desired. SystemName field is on BMC_SystemComponent class (an abstract class), that based on the abstract class functionality, pushed to the asset forms of its children (in this case BMC.CORE:BMC_HardwareSystemComponent_ and BMC.CORE:BMC_LogicalSystemComponent_) The issue is now that SystemName field being on an abstract class, I can add the index to that abstract class in the Class Manager but it does not get pushed along with the field to the child class forms. I am not sure how to proceed here: Do I add the index to the BMC.CORE:BMC_HardwareSystemComponent_ and BMC.CORE:BMC_LogicalSystemComponent_ forms from the Dev Studio? Will it be done with overlay? Will any future change to these classes drop the manually added index? Any thoughts? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB:Remedy ITSM Administrator
You could buy a mansion in Tijuana and commute in every day using the drug mule tunnels. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III Sent: Wednesday, April 04, 2012 10:01 PM To: arslist@ARSLIST.ORG Subject: Re: JOB:Remedy ITSM Administrator One has to live just a little north of San Diego to find moderate housing. North County isn't bad. Temecula and Fallbrook aren't bad either. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARERR [331] You do not have write access (for this entry) to field
I have a custom form that I need to allow users with Read access to update. However when they go to save they get ARERR [331] You do not have write access (for this entry) to field Permissions wise, the field has Public - Change, Submitter - Change, Unrestricted Access - Change, and General Access - Change. The field also has the flag Allow any user to submit set to yes. The submitter mode is set to Locked. So what am I missing? Do I need to register my form somewhere? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR [331] You do not have write access (for this entry) to field
Is the person updating the field, the submitter? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Schwieder Sent: Thursday, April 05, 2012 9:29 AM To: arslist@ARSLIST.ORG Subject: ARERR [331] You do not have write access (for this entry) to field I have a custom form that I need to allow users with Read access to update. However when they go to save they get ARERR [331] You do not have write access (for this entry) to field Permissions wise, the field has Public - Change, Submitter - Change, Unrestricted Access - Change, and General Access - Change. The field also has the flag Allow any user to submit set to yes. The submitter mode is set to Locked. So what am I missing? Do I need to register my form somewhere? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR [331] You do not have write access (for this entry) to field
The only way a person with a read license can update anything is if you have Submitter Mode = Locked (in the Admin Console - Licenses tab) and the user is the submitter of that record. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Schwieder Sent: Thursday, April 05, 2012 8:29 AM To: arslist@ARSLIST.ORG Subject: ARERR [331] You do not have write access (for this entry) to field I have a custom form that I need to allow users with Read access to update. However when they go to save they get ARERR [331] You do not have write access (for this entry) to field Permissions wise, the field has Public - Change, Submitter - Change, Unrestricted Access - Change, and General Access - Change. The field also has the flag Allow any user to submit set to yes. The submitter mode is set to Locked. So what am I missing? Do I need to register my form somewhere? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Fun at Kinetic -- Beers for Bugs
Could not see the graphs. Just a square with a red x in it. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail John Sundberg john.sundb...@kineticdata.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/05/2012 09:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: Fun at Kinetic -- Beers for Bugs ** I am surprised nobody commented on the graphs -- I think the graphs are cool. -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0… As you can tell from the graphs below -- this is our biggest release ever… ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :) I am off to our internal software release party -- Beers for Bugs… Each bug found gets you 1/2 a beer - bought by me :) Here is a fun little graph that shows our ARS code over the last few versions. -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Fun at Kinetic -- Beers for Bugs
Hmmm - can anybody see the graph??? It is a graph of our code progression over the versions -- kinda neat. I did the image - as an inline email image. (via Google Mail) Which - BTW - to do that -- just grab an image and drag it into the body of the email. -John On Thu, Apr 5, 2012 at 9:02 AM, John Atherly john.athe...@schneider-electric.com wrote: ** Could not see the graphs. Just a square with a red x in it. _ * John Atherly* | * APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +305-266-5005 ext. 237 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail *John Sundberg john.sundb...@kineticdata.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/05/2012 09:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: Fun at Kinetic -- Beers for Bugs ** I am surprised nobody commented on the graphs -- I think the graphs are cool. -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg * john.sundb...@kineticdata.com* john.sundb...@kineticdata.com wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0… As you can tell from the graphs below -- this is our biggest release ever… ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :) I am off to our internal software release party -- Beers for Bugs… Each bug found gets you 1/2 a beer - bought by me :) Here is a fun little graph that shows our ARS code over the last few versions. -John -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* *651-556-0930* 651-556-0930 I* **john.sundb...@kineticdata.com*john.sundb...@kineticdata.com *www.kineticdata.com* http://www.kineticdata.com/ I* ** community.kineticdata.com* http://community.kineticdata.com/ -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* 651-556-0930 I* **john.sundb...@kineticdata.com*john.sundb...@kineticdata.com *www.kineticdata.com* http://www.kineticdata.com/ I* ** community.kineticdata.com* http://community.kineticdata.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Fun at Kinetic -- Beers for Bugs
I was able to see the graphs. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Fun at Kinetic -- Beers for Bugs ** Hmmm - can anybody see the graph??? It is a graph of our code progression over the versions -- kinda neat. I did the image - as an inline email image. (via Google Mail) Which - BTW - to do that -- just grab an image and drag it into the body of the email. -John On Thu, Apr 5, 2012 at 9:02 AM, John Atherly john.athe...@schneider-electric.commailto:john.athe...@schneider-electric.com wrote: ** Could not see the graphs. Just a square with a red x in it. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:+john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 04/05/2012 09:55 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: OT: Fun at Kinetic -- Beers for Bugs ** I am surprised nobody commented on the graphs -- I think the graphs are cool. -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0... As you can tell from the graphs below -- this is our biggest release ever... ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :) I am off to our internal software release party -- Beers for Bugs... Each bug found gets you 1/2 a beer - bought by me :) Here is a fun little graph that shows our ARS code over the last few versions. -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Forms are not Displaying
Dave, Thanks for ur response. I am not seeing a white screen but a Home Page. When I try to open a form (New mode or Search mode) from the object list it won't open. -- Neha Pateria From: Shellman, David dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 3, 2012 5:10 PM Subject: Re: Forms are not Displaying ** Neha, Are you just seeing a white screen when the form starts to open? If so the person logged in does not have write permission to the directory where the arf and arv files are created. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Pateria Sent: Tuesday, April 03, 2012 4:42 AM To: arslist@ARSLIST.ORG Subject: Forms are not Displaying ** Hi Members, When I login to the User Tool - Object List - List of Forms. When I select any form it is not opening up either in New or Search mode. AR Server:- 7.6.04 User Tool:- 7.6.04 Thanks, Neha Pateria _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Forms are not Displaying
With us and older versions, the form would appear to start to open and present it in white. No other information would be displayed. When a form is opened with the desktop client, form data and work flow is written as ARxAdmin.arv and ARxSy001.arf in a directory associated with the form. These directories are usually under a Home directory. If the individual does not have write permission to the directory structure, the forms will not open. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Pateria Sent: Thursday, April 05, 2012 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Forms are not Displaying ** Dave, Thanks for ur response. I am not seeing a white screen but a Home Page. When I try to open a form (New mode or Search mode) from the object list it won't open. -- Neha Pateria From: Shellman, David dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 3, 2012 5:10 PM Subject: Re: Forms are not Displaying ** Neha, Are you just seeing a white screen when the form starts to open? If so the person logged in does not have write permission to the directory where the arf and arv files are created. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Pateria Sent: Tuesday, April 03, 2012 4:42 AM To: arslist@ARSLIST.ORG Subject: Forms are not Displaying ** Hi Members, When I login to the User Tool - Object List - List of Forms. When I select any form it is not opening up either in New or Search mode. AR Server:- 7.6.04 User Tool:- 7.6.04 Thanks, Neha Pateria _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Fun at Kinetic -- Beers for Bugs
I got the graphs J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Fun at Kinetic -- Beers for Bugs ** Hmmm - can anybody see the graph??? It is a graph of our code progression over the versions -- kinda neat. I did the image - as an inline email image. (via Google Mail) Which - BTW - to do that -- just grab an image and drag it into the body of the email. -John On Thu, Apr 5, 2012 at 9:02 AM, John Atherly john.athe...@schneider-electric.com wrote: ** Could not see the graphs. Just a square with a red x in it. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: mailto:+john.athe...@apcc.com john.athe...@apcc.com | Site: http://www.apc.com/ www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail John Sundberg john.sundb...@kineticdata.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/05/2012 09:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: Fun at Kinetic -- Beers for Bugs ** I am surprised nobody commented on the graphs -- I think the graphs are cool. -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0. As you can tell from the graphs below -- this is our biggest release ever. ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :) I am off to our internal software release party -- Beers for Bugs. Each bug found gets you 1/2 a beer - bought by me :) Here is a fun little graph that shows our ARS code over the last few versions. -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award tel:651-556-0930 651-556-0930 I mailto:john.sundb...@kineticdata.com john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I mailto:john.sundb...@kineticdata.com john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Fun at Kinetic -- Beers for Bugs
Got too and looks good.. From: LJ LongWing Sent: Thursday, April 05, 2012 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Fun at Kinetic -- Beers for Bugs ** I got the graphs J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Fun at Kinetic -- Beers for Bugs ** Hmmm - can anybody see the graph??? It is a graph of our code progression over the versions -- kinda neat. I did the image - as an inline email image. (via Google Mail) Which - BTW - to do that -- just grab an image and drag it into the body of the email. -John On Thu, Apr 5, 2012 at 9:02 AM, John Atherly john.athe...@schneider-electric.com wrote: ** Could not see the graphs. Just a square with a red x in it. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail John Sundberg john.sundb...@kineticdata.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/05/2012 09:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: Fun at Kinetic -- Beers for Bugs ** I am surprised nobody commented on the graphs -- I think the graphs are cool. -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0… As you can tell from the graphs below -- this is our biggest release ever… ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :) I am off to our internal software release party -- Beers for Bugs… Each bug found gets you 1/2 a beer - bought by me :) Here is a fun little graph that shows our ARS code over the last few versions. -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
At a loss with Mid-Tier 7.5 Patch 6
We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) Exception in thread MidTier-ServerReaper-boap091 java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. Exception in thread Timer-0 java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at
JOB: ITSM Support Engineer
Fusion
https://www.jobserve.com/gb/en/learning/technical-skills-dictionary/FUS
ION/?skill=FUSION are the leading Elite Partner of BMC Software in the
UK, offering managed services, advisory and consulting services,
Professional services for BMC deployments. Fusion are BMCs partner of
the year 2009 and have completed over 300 ITSM Projects. We have grown
substantially since inception and with continued growth and further long
term project engagements, we require an ITSM Support Engineer to join
our dynamic and friendly team at our head office in London.
* The successful candidate will have strong experience of
Support environments (1st Line Support is sufficient) on various Client
Server environments.
* You will have the drive and determination to gain further
specialist BMC Remedy experience supporting Tier 1 client landscapes.
ITIL
https://www.jobserve.com/gb/en/learning/technical-skills-dictionary/ITI
L/?skill=ITIL exposure desirable.
* Support experience with ITSM 7.6.04 (Incident, problem, Change
modules)
* Creation of SRD's
* CMDB experience including uploading of data sources
* SRM knowledge
Please forward CV's to edward.bai...@fusion.co.uk
Edward Bailey
Resource Administrator
Tel: +44 208 8146188
Mob: +44 789 1284971
www.fusion.co.uk http://www.fusion.co.uk/
Fusion is the largest consultancy in Europe that focuses exclusively on
BMC Software solutions
.
For recorded webinars of BMC Products, please visit
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http://www.sdonforce.co.uk
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Re: At a loss with Mid-Tier 7.5 Patch 6
I think the spaces are messing things up. Try: -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) Exception in thread MidTier-ServerReaper-boap091 java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) - Unable to find required classes (javax.activation.DataHandler and
Re: At a loss with Mid-Tier 7.5 Patch 6
Chris, apache 6.0.35 -- for me worked just fine with the following versions ars 7.1/ ITSM P5/p6 midtier 8 ars 7.5 / ITSM 7.6 P2 midtier 00 ars 7.5 / ITSM 7.6.03 midtier ? ars 7.6.0.4 SP 2 / ITSM 7.6.04/sp 2 + hotfix -- patch the midtier with file swap not the installer. -- helpful hint -- if upgrading tomcat, just install the tomcat and copy folders over - do not copy work folder data -- /conf/Catalina --/Common --/Webapps .. --/CERTSI pretty sure that is it.. hope that helps. On Thu, Apr 5, 2012 at 10:27 AM, Christopher Pruitt christopher.pru...@hp.com wrote: We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) Exception in thread MidTier-ServerReaper-boap091 java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at
Re: Large Character Fields even Larger?
Possibly. I was able to move the data from our current production (7.6.04 SP2) to our old production 7.1p7 and run my workflow and I didn't get any errors. It looks like when a field was updated with a filter the character limit didn't matter (if it were manually updated through user tool or midtier it would have popped up an error). That was in 7.1 p7. Now it looks like it matters whether it's populated with a filter or manual in 7.6.04 SP2. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 04, 2012 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Have the DBA's converted the data to unicode? That would explain the additional space requirement.. Joe From: Kemes, Lisamailto:lisa.ke...@te.com Sent: Wednesday, April 04, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** 287,351 characters Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 04, 2012 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** What is the largest amount of data in that field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Nevermind, when I increased it to 400,000 it now works. Why would it work in 7.1 p7 with 9, but I have to increase it to 400,000 in 7.6.04 SP2? The data is basically the same. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Sorry, I meant to say that I increased it to 200,000 I just increased it again to 450,000 still same error message. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Large Character Fields even Larger? ** We upgraded from ARS 7.1 p7 to 7.6.04 SP2 and I'm found that one of my large character fields that I've set to 9 (for example) is getting errors that the Character String exceed maximum size allowed: 536870919 when I try to set it. It only happens to those records that do have quite a large amount of characters, but this never happened in 7.1 p7. I pushed it up to 2 characters and I'm still getting the error. Looks like this is more on the DB side? Should I talk to my DBA? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity[http://www.te.com/images/socialmedia/facebook.png]http://www.facebook.com/teconnectivity[http://www.te.com/images/socialmedia/flickr.png]http://www.flickr.com/photos/teconnectivity/[http://www.te.com/images/socialmedia/linkedin.png]http://www.linkedin.com/groups?gid=1591657[http://www.te.com/images/socialmedia/youtube.png]http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: At a loss with Mid-Tier 7.5 Patch 6
What the errors are saying is that the java classes can not locate the native libraries (.dll files in the case of Windows). I think on Windows the native libraries need to be in the PATH environment variable. On Unix/Linux, the native libraries (.so files) need to be in the LD_LIBRARY_PATH or LIB_PATH. The quick and dirty way to fix this is to place all the dll files into the windows\system32 directory. After altering the PATH environment variable, I believe you will need to reboot the system. See http://www.chilkatsoft.com/java-loadLibrary-Windows.asp Keywords: jni java.lang.UnsatisfiedLinkError tomcat windows dll Axton Grams On Thu, Apr 5, 2012 at 9:47 AM, patrick zandi remedy...@gmail.com wrote: ** Chris, apache 6.0.35 -- for me worked just fine with the following versions ars 7.1/ ITSM P5/p6 midtier 8 ars 7.5 / ITSM 7.6 P2 midtier 00 ars 7.5 / ITSM 7.6.03 midtier ? ars 7.6.0.4 SP 2 / ITSM 7.6.04/sp 2 + hotfix -- patch the midtier with file swap not the installer. -- helpful hint -- if upgrading tomcat, just install the tomcat and copy folders over - do not copy work folder data -- /conf/Catalina --/Common --/Webapps .. --/CERTSI pretty sure that is it.. hope that helps. On Thu, Apr 5, 2012 at 10:27 AM, Christopher Pruitt christopher.pru...@hp.com wrote: We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown
Re: Problem when install ARsystem
Note that there is a tricky dialog in the installation, even if you have set up 64bit JDK and JRE and it has found them, it starts with the default of using a 32bit java for several things due to known issues with the 64bit implementations. If these known issues are not a problem for you (things like not being able to use OLE with Developer), then you need to uncheck the boxes on this dialog that are checked by default. Then you will be using pure 64bit java. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: At a loss with Mid-Tier 7.5 Patch 6
Or - move it all to c:\arslib On Thu, Apr 5, 2012 at 9:46 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I think the spaces are messing things up. Try: -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true - Could not load native library java.lang.UnsatisfiedLinkError: no arutiljni75 in java.library.path at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.bmc.arsys.api.NativeLibraryLoader.load(Unknown Source) at com.bmc.arsys.util.ARUtilEgcp.clinit(Unknown Source) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) Exception in thread MidTier-ServerReaper-boap091 java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtil(Native Method) at com.remedy.arsys.config.Configuration.getARServerPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin$AdminHost.getPassword(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at
View Form
Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD1316.9E5C26A0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Large Character Fields even Larger?
Lisa, As I move through the upgrades over the years I often start experiencing issues with my application that I didn't have before the upgrade. As I dig into the issues I find one of two things 1 - The problem I'm having is a NEW bug in Remedy that's preventing something from occurring properly that should work just fine, and did before the upgrade Or 2 - Remedy had what I call a 'functional bug' where something in their code was not working properly.but now IS.and because it wasn't working properly in the past, but allowed to do what I wanted, despite the fact that it wasn't configured properly.I think it's #1, but it's really a problem in my code, not theirs. Your situation sounds like it might fall in the category of #2.where it SHOULD have been throwing an error before.but because of a functional bug, it allowed you to do something that you shouldn't have been able to do.but now that they have tightened their net.your loophole is now closed J. I consider these good things because it means they are closing bugs in their system that cause unanticipated behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, April 05, 2012 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Possibly. I was able to move the data from our current production (7.6.04 SP2) to our old production 7.1p7 and run my workflow and I didn't get any errors. It looks like when a field was updated with a filter the character limit didn't matter (if it were manually updated through user tool or midtier it would have popped up an error). That was in 7.1 p7. Now it looks like it matters whether it's populated with a filter or manual in 7.6.04 SP2. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 04, 2012 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Have the DBA's converted the data to unicode? That would explain the additional space requirement.. Joe From: Kemes, Lisa mailto:lisa.ke...@te.com Sent: Wednesday, April 04, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** 287,351 characters Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 04, 2012 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** What is the largest amount of data in that field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Nevermind, when I increased it to 400,000 it now works. Why would it work in 7.1 p7 with 9, but I have to increase it to 400,000 in 7.6.04 SP2? The data is basically the same. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Sorry, I meant to say that I increased it to 200,000 I just increased it again to 450,000 still same error message. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:27 PM To: arslist@ARSLIST.ORG Subject: Large Character Fields even Larger? ** We upgraded from ARS 7.1 p7 to 7.6.04 SP2 and I'm found that one of my large character fields that I've set to 9 (for example) is getting errors that the Character String exceed maximum size allowed: 536870919 when I try to set it. It only happens to those records that do have quite a large amount of characters, but this never happened in 7.1 p7. I pushed it up to 2 characters and I'm still getting the error. Looks like this is more on the DB side? Should I talk to my DBA? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 http://www.te.com/ www.te.com http://www.te.com/ http://twitter.com/teconnectivity http://www.facebook.com/teconnectivity http://www.flickr.com/photos/teconnectivity/ http://www.linkedin.com/groups?gid=1591657 http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
Re: Large Character Fields even Larger?
Thanks LJ! I agree that it's probably #2 as well. My fields are usually over 100,000 characters (or more) and no errors ever appeared even though I set it to 90,000 characters in the old system. When I increased it to a more accurate level in the new system, no more errors! There have been other things that I've noticed as well that 7.6.04 SP2 is catching that 7.1 p7 never caught before. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, April 05, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Lisa, As I move through the upgrades over the years I often start experiencing issues with my application that I didn't have before the upgrade. As I dig into the issues I find one of two things 1 - The problem I'm having is a NEW bug in Remedy that's preventing something from occurring properly that should work just fine, and did before the upgrade Or 2 - Remedy had what I call a 'functional bug' where something in their code was not working properly...but now IS...and because it wasn't working properly in the past, but allowed to do what I wanted, despite the fact that it wasn't configured properly...I think it's #1, but it's really a problem in my code, not theirs. Your situation sounds like it might fall in the category of #2...where it SHOULD have been throwing an error before...but because of a functional bug, it allowed you to do something that you shouldn't have been able to do...but now that they have tightened their net...your loophole is now closed :). I consider these good things because it means they are closing bugs in their system that cause unanticipated behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, April 05, 2012 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Possibly. I was able to move the data from our current production (7.6.04 SP2) to our old production 7.1p7 and run my workflow and I didn't get any errors. It looks like when a field was updated with a filter the character limit didn't matter (if it were manually updated through user tool or midtier it would have popped up an error). That was in 7.1 p7. Now it looks like it matters whether it's populated with a filter or manual in 7.6.04 SP2. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 04, 2012 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Have the DBA's converted the data to unicode? That would explain the additional space requirement.. Joe From: Kemes, Lisamailto:lisa.ke...@te.com Sent: Wednesday, April 04, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** 287,351 characters Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 04, 2012 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** What is the largest amount of data in that field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Nevermind, when I increased it to 400,000 it now works. Why would it work in 7.1 p7 with 9, but I have to increase it to 400,000 in 7.6.04 SP2? The data is basically the same. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Sorry, I meant to say that I increased it to 200,000 I just increased it again to 450,000 still same error message. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Large Character Fields even Larger? ** We upgraded from ARS 7.1 p7 to 7.6.04 SP2 and I'm found that one of my large character fields that I've set to 9 (for example) is getting errors that the Character String exceed maximum size allowed: 536870919 when I try to set it. It only happens to those records that do have quite a large amount of characters, but this never happened in
Re: View Form
View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [Description: cid:image001.png@01CCF6B9.D0C054F0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: View Form
And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Large Character Fields even Larger?
I hate those.but I can't really complain to BMC about it J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, April 05, 2012 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Thanks LJ! I agree that it's probably #2 as well. My fields are usually over 100,000 characters (or more) and no errors ever appeared even though I set it to 90,000 characters in the old system. When I increased it to a more accurate level in the new system, no more errors! There have been other things that I've noticed as well that 7.6.04 SP2 is catching that 7.1 p7 never caught before. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, April 05, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Lisa, As I move through the upgrades over the years I often start experiencing issues with my application that I didn't have before the upgrade. As I dig into the issues I find one of two things 1 - The problem I'm having is a NEW bug in Remedy that's preventing something from occurring properly that should work just fine, and did before the upgrade Or 2 - Remedy had what I call a 'functional bug' where something in their code was not working properly.but now IS.and because it wasn't working properly in the past, but allowed to do what I wanted, despite the fact that it wasn't configured properly.I think it's #1, but it's really a problem in my code, not theirs. Your situation sounds like it might fall in the category of #2.where it SHOULD have been throwing an error before.but because of a functional bug, it allowed you to do something that you shouldn't have been able to do.but now that they have tightened their net.your loophole is now closed J. I consider these good things because it means they are closing bugs in their system that cause unanticipated behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, April 05, 2012 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Possibly. I was able to move the data from our current production (7.6.04 SP2) to our old production 7.1p7 and run my workflow and I didn't get any errors. It looks like when a field was updated with a filter the character limit didn't matter (if it were manually updated through user tool or midtier it would have popped up an error). That was in 7.1 p7. Now it looks like it matters whether it's populated with a filter or manual in 7.6.04 SP2. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, April 04, 2012 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Have the DBA's converted the data to unicode? That would explain the additional space requirement.. Joe From: Kemes, Lisa mailto:lisa.ke...@te.com Sent: Wednesday, April 04, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** 287,351 characters Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 04, 2012 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** What is the largest amount of data in that field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Nevermind, when I increased it to 400,000 it now works. Why would it work in 7.1 p7 with 9, but I have to increase it to 400,000 in 7.6.04 SP2? The data is basically the same. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: Large Character Fields even Larger? ** Sorry, I meant to say that I increased it to 200,000 I just increased it again to 450,000 still same error message. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Wednesday, April 04, 2012 1:27 PM To: arslist@ARSLIST.ORG Subject: Large Character Fields even Larger? ** We upgraded from ARS 7.1 p7 to 7.6.04 SP2 and I'm found that one of my large character fields that I've set to 9 (for example) is getting errors that the Character String exceed maximum size allowed: 536870919 when I try to set it. It only
Re: View Form
Thanks Fred and Joe. I created a new local view (in a separate db object) by pulling from the linked server data. Works great. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick Wmailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD131C.06167700]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: OT: Fun at Kinetic -- Beers for Bugs
I admit, I started to reply with a (joking) comment regarding a nice graph showing app bloating over time but decided to discard the reply. So yes the value added over time that I think John was trying to illustrate may have been lost without a little context. Jason On Thu, Apr 5, 2012 at 8:35 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** First, John, I applaud the Beers for Bugs concept – that’s exactly the type of attitude that makes for great user interactions and a more solid product. Bravo! ** ** Regarding comments on the graphs, this is a minor point, but since you asked (and perhaps others felt the same) I will point out that as a Remedy administrator, seeing someone add hundreds of links and filters to my system is not always a cause for celebration. Show me a graph that shows a reduction in user clicks per task, faster response times, or something that indicates that the solution is more robust, more efficient, etc, and I will think it’s ‘cool’. :^) ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, April 05, 2012 9:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: Fun at Kinetic -- Beers for Bugs ** ** ** I am surprised nobody commented on the graphs -- I think the graphs are cool. ** ** -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0… ** ** As you can tell from the graphs below -- this is our biggest release ever… ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :)** ** ** ** I am off to our internal software release party -- Beers for Bugs… ** ** Each bug found gets you 1/2 a beer - bought by me :) ** ** Here is a fun little graph that shows our ARS code over the last few versions. ** ** [image: Inline image 1] ** ** ** ** ** ** ** ** -John ** ** -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* ** ** 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com ** ** ** ** ** ** ** ** -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* ** ** 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com ** ** ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: View Form
I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick Wmailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD1326.45C51000]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
7.6.04 bloted:want to clean house. but where?
So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 bloted:want to clean house. but where?
the TARBALL of this installation is over 22GIG alone.. Like my MOM used to say: if you have not used it in a year TOSS IT! SURELY you don't need all this extra.Stuff.. do ya BMC? On Thu, Apr 5, 2012 at 1:20 PM, patrick zandi remedy...@gmail.com wrote: So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 bloted:want to clean house. but where?
My favorite part is that just about every shared library file is in your installation about 20 times. They don't use symbolic links, but they have 3 versions of the files and they include those files with every product. On Thu, Apr 5, 2012 at 12:22 PM, patrick zandi remedy...@gmail.com wrote: ** the TARBALL of this installation is over 22GIG alone.. Like my MOM used to say: if you have not used it in a year TOSS IT! SURELY you don't need all this extra.Stuff.. do ya BMC? On Thu, Apr 5, 2012 at 1:20 PM, patrick zandi remedy...@gmail.com wrote: So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 bloted:want to clean house. but where?
It includes ALL of the install files for upgrades from various versions as well as the Chinese, German, French, etc, languages! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, April 05, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 bloted:want to clean house. but where? ** the TARBALL of this installation is over 22GIG alone.. Like my MOM used to say: if you have not used it in a year TOSS IT! SURELY you don't need all this extra.Stuff.. do ya BMC? On Thu, Apr 5, 2012 at 1:20 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 bloted:want to clean house. but where?
Shhh... Engineer's might collaborate and bring the foot print down.. I can see it now.. different engineers build different pieces in different offices, and countries.. they have no idea what each other is doing except when the US, lead engineer is doing a teleconference.. 8-) On Thu, Apr 5, 2012 at 1:38 PM, Axton axton.gr...@gmail.com wrote: ** My favorite part is that just about every shared library file is in your installation about 20 times. They don't use symbolic links, but they have 3 versions of the files and they include those files with every product. On Thu, Apr 5, 2012 at 12:22 PM, patrick zandi remedy...@gmail.comwrote: ** the TARBALL of this installation is over 22GIG alone.. Like my MOM used to say: if you have not used it in a year TOSS IT! SURELY you don't need all this extra.Stuff.. do ya BMC? On Thu, Apr 5, 2012 at 1:20 PM, patrick zandi remedy...@gmail.comwrote: So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: View Form
Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morris Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: 7.6.04 bloted:want to clean house. but where?
I do not recall which exact version, but there was at least one version which kept the old dll’s along with the new ones in the same directory. The dll nameing format was dllnameversion.dll which allowed the new one to be copied in the directory without needing to remove the older one, and the installer didn’t clean them up. Again I do not recall if this was on the server side or on the client installs.. It could have been both... Joe From: patrick zandi Sent: Thursday, April 05, 2012 1:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 bloted:want to clean house. but where? ** Shhh... Engineer's might collaborate and bring the foot print down.. I can see it now.. different engineers build different pieces in different offices, and countries.. they have no idea what each other is doing except when the US, lead engineer is doing a teleconference.. 8-) On Thu, Apr 5, 2012 at 1:38 PM, Axton axton.gr...@gmail.com wrote: ** My favorite part is that just about every shared library file is in your installation about 20 times. They don't use symbolic links, but they have 3 versions of the files and they include those files with every product. On Thu, Apr 5, 2012 at 12:22 PM, patrick zandi remedy...@gmail.com wrote: ** the TARBALL of this installation is over 22GIG alone.. Like my MOM used to say: if you have not used it in a year TOSS IT! SURELY you don't need all this extra.Stuff.. do ya BMC? On Thu, Apr 5, 2012 at 1:20 PM, patrick zandi remedy...@gmail.com wrote: So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: View Form
The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick Wmailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD1332.FFDFC500]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: At a loss with Mid-Tier 7.5 Patch 6
I tried every combination that all of you suggested and nothing worked. SO I threw a deep pass and it fixed my Java issue. This is what I did. I uninstalled Mid-tier along with Tomcat. Reinstalled but put both Mid-Tier and Tomcat into the C:\Program Files\ directory instead of the defaulted C:\Program Files (x86)\ directory and now it works. I don't know why this fixed the issue but I am not fighting it. I want to thank all of you for your quick responses and it was the comment from John Sundberg when he said ...move it all to c:\arlib that started me down this path. I just love BMC installers sometimes. Christopher Pruitt Business Consulting III HP Enterprises Services +1.972.605.7702 office | christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.png@01CD1337.D463ED20] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: At a loss with Mid-Tier 7.5 Patch 6 ** Or - move it all to c:\arslib On Thu, Apr 5, 2012 at 9:46 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: I think the spaces are messing things up. Try: -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 - stringizeFieldAssignments: false - stringizeSetIfQualification: false - useLegacyQualParser: false - useLegacyAssignParser: false - useLegacyQualFormatter: false - useLegacyAssignFormatter: false - Client sets connection limits per server to :80 - Client sets useConnectionPooling to : true -
Re: 7.6.04 bloted:want to clean house. but where?
There was some discussion regarding the Workflow directory in the thread Delete contents of the workflow directory starting on 6/10/2011. David Easter confirmed these files were not currently used by the system. We archived them off without any impact on our older system however that system never made it to fully production. We build a brand new 7.6.04 system... Which reminds me that we need to clean out the 3.35 GB on the server that was built as 7.6.04 SP2 and only updated to AR SP3. Jason On Thu, Apr 5, 2012 at 10:20 AM, patrick zandi remedy...@gmail.com wrote: ** So 7.6.04 installed, then sp1, then sp2 (do not trust sp3 quiet yet.. ) but I see a Bizzillion files in all kinds of languages that I cannot even use (like all but English) Installer files/folders, pre-installer file/folders.. Hu Which ones are REALLY needed.. and which are not.. do I need these for an upgrade? or what? is there any documentation on this somewhere.. I am not finding it.. Anyone want to Share findings? Dave? anyone ? -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: View Form
I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morris Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morris Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: View Form
Ok no big deal. I’ll look it up in BMC Docs instead of the help file. Unfortunately none of the data types that I’m trying to integrate is supported so I’m stuck anyway. At least it will open a good dialog with the third party software vendor. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick Wmailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [cid:image001.png@01CD133A.9505D230]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: View Form
Send a description (assuming you are using Oracle type describe table name on the SQL prompt) of the table or view you are building this view form. The data types that are definitely not compatible are db date and time type data.. these would need conversion to integer data so you could create Date and Time fields from it.. If you have date and time related info on that view form, you are definitely looking at a little more work than just type casting.. Joe From: Tommy Morris Sent: Thursday, April 05, 2012 3:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** Ok no big deal. I’ll look it up in BMC Docs instead of the help file. Unfortunately none of the data types that I’m trying to integrate is supported so I’m stuck anyway. At least it will open a good dialog with the third party software vendor. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morris Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morris Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: At a loss with Mid-Tier 7.5 Patch 6
Thanks for the shout-out -- glad you got it working… -John On Thu, Apr 5, 2012 at 2:24 PM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** I tried every combination that all of you suggested and nothing worked. SO I threw a deep pass and it fixed my Java issue. ** ** This is what I did. I uninstalled Mid-tier along with Tomcat. ** ** Reinstalled but put both Mid-Tier and Tomcat into the C:\Program Files\ directory instead of the defaulted C:\Program Files (x86)\ directory and now it works. I don't know why this fixed the issue but I am not fighting it. ** ** I want to thank all of you for your quick responses and it was the comment from John Sundberg when he said “…move it all to c:\arlib” that started me down this path. I just love BMC installers sometimes. ** ** *Christopher Pruitt* Business Consulting III *HP Enterprises Services* +1.972.605.7702 office | *christopher.pru...@hp.com* www.hp.com [image: Description: HP_logo] ** ** *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.* *** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Thursday, April 05, 2012 10:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: At a loss with Mid-Tier 7.5 Patch 6 ** ** ** Or - move it all to c:\arslib ** ** ** ** On Thu, Apr 5, 2012 at 9:46 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I think the spaces are messing things up. Try: -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - jrpcMode: true - jniLoadMode: 1 - apiRecordingMode: 0 - maxProxiesPerServer: 10 - minimumSupportedServerRpcVersion: 12 - connectionMaxRetries: 0 - timeLagBetweenRetriesMillSec: 1000 -
Re: At a loss with Mid-Tier 7.5 Patch 6
Christopher, One warning for you. Items that are automatically added to the (x86) are 32 bit versions of applications.ones that are in just Program Files are supposed to be the 64 bit versions.I don't know what difference it really makes.but I try not to screw with MS's conventions.it tends to cause other issues down the road.so I personally install my Remedy stuff in the Root of the D Drive.just FYI J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Thursday, April 05, 2012 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: At a loss with Mid-Tier 7.5 Patch 6 ** I tried every combination that all of you suggested and nothing worked. SO I threw a deep pass and it fixed my Java issue. This is what I did. I uninstalled Mid-tier along with Tomcat. Reinstalled but put both Mid-Tier and Tomcat into the C:\Program Files\ directory instead of the defaulted C:\Program Files (x86)\ directory and now it works. I don't know why this fixed the issue but I am not fighting it. I want to thank all of you for your quick responses and it was the comment from John Sundberg when he said .move it all to c:\arlib that started me down this path. I just love BMC installers sometimes. Christopher Pruitt Business Consulting III HP Enterprises Services +1.972.605.7702 office | christopher.pru...@hp.com www.hp.com http://www.hp.com/ Description: HP_logo Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, April 05, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: At a loss with Mid-Tier 7.5 Patch 6 ** Or - move it all to c:\arslib On Thu, Apr 5, 2012 at 9:46 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I think the spaces are messing things up. Try: -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt Sent: Thursday, April 05, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: At a loss with Mid-Tier 7.5 Patch 6 We are installing the BMC Remedy Mid-Tier 7.5 Patch 6 on a brand new server and encountering some java errors that Technical Support can't seem to resolve. I was hoping someone on the list has encountered this before and can't give me some pointers as to a resolution. Here are the details: OS/Version: Windows Server 2008 64 Bit R2 Enterprise Edition ARS Mid-Tier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 (32-bit) Installed Java 6.0 32-bit version Installed Mid-Tier version 7.5 patch 6 and selected the Tomcat default install along with it. I added the following to the Java tab on the Tomcat Config tab -Djava.library.path=C:\Program Files (x86)\BMC Software\ARSystem\midtier\WEB-INF\lib Launched Mid-Tier Config page. Got the login screen. Entered the mid-tier password, pressed enter and this appeared. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String ;)Z com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) com.remedy.arsys.config.Configuration.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.login(Unknown Source) com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:647) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) This is the data from the stdout_20120405.log - Trying to load configuration
Re: View Form
In 7.6.4 docs it’s in file 183982-Integration-7604.pdf which is titled ‘BMC Remedy Action Request System 7.6.04: Integration Guide’ starting on page 187. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W mailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services http://www.pinebreeze.com/ Description: Description: cid:image001.png@01CCF6B9.D0C054F0 https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: View Form
I am actually trying to link an MSAccess database and serve that data up through a Remedy form to a HelpDesk / NOC technician. I converted the fields that I care about from BIGINT and NVARCHAR to INT and CHAR, the view form found those columns fine so I’m good to go. I am not going to pull date / time. If the user wants to see that detail then they can flip over to the third party software to do so. I’m also not going to try and pull currency fields over. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Send a description (assuming you are using Oracle type describe table name on the SQL prompt) of the table or view you are building this view form. The data types that are definitely not compatible are db date and time type data.. these would need conversion to integer data so you could create Date and Time fields from it.. If you have date and time related info on that view form, you are definitely looking at a little more work than just type casting.. Joe From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 3:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** Ok no big deal. I’ll look it up in BMC Docs instead of the help file. Unfortunately none of the data types that I’m trying to integrate is supported so I’m stuck anyway. At least it will open a good dialog with the third party software vendor. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morrismailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick Wmailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request
Re: View Form
In that scenario…I would say you would be justified in pushing to a display only form that uses Filters to push to the view form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** I am actually trying to link an MSAccess database and serve that data up through a Remedy form to a HelpDesk / NOC technician. I converted the fields that I care about from BIGINT and NVARCHAR to INT and CHAR, the view form found those columns fine so I’m good to go. I am not going to pull date / time. If the user wants to see that detail then they can flip over to the third party software to do so. I’m also not going to try and pull currency fields over. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Send a description (assuming you are using Oracle type describe table name on the SQL prompt) of the table or view you are building this view form. The data types that are definitely not compatible are db date and time type data.. these would need conversion to integer data so you could create Date and Time fields from it.. If you have date and time related info on that view form, you are definitely looking at a little more work than just type casting.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 3:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** Ok no big deal. I’ll look it up in BMC Docs instead of the help file. Unfortunately none of the data types that I’m trying to integrate is supported so I’m stuck anyway. At least it will open a good dialog with the third party software vendor. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W mailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects
Re: Question on Migrating Approval Mappings?
Automating this type of thing is quite simple with Meta-Update. All hidden references can be adjusted within the script. You can either have an extract/import philosophy or just connect to the source and target servers simultaneously. Note that structures have changed and again, Meta-Update is designed to allow data automations across different structures. For more information, or a trial license, please see www.softwaretoolhouse.com Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschlan Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Kannan Sent: April-04-12 15:40 To: arslist@ARSLIST.ORG Subject: Question on Migrating Approval Mappings? Friends, Prod is ars 7.1 itsm 7.1 RHEL 5 Oracle 11g I have around 80 Approval Mappings in there and I want to bring it onto our Sandbox env, ARS 77 itsm 77 beta. What is the best approach to bring that over? Not Sure doing an Import of the data is the right approach(Since it has the Support id, Person id references etc.,)? anyone who had this experience if you can share your thoughts would be really helpful. Thank you S K ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question on Migrating Approval Mappings?
Thanks Ben. Will find a way to automate as much as possible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
HTML and Plain Text emails
We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
