Re: In ITSM, should users be able to select a person if the people Profile Status = Delete/obsolete
Your observation is correct; if you look at the workflow you'll see that profile status field isn't included when selecting a person. However, the client type of 'Vendor' is used to exclude people selection so a workaround could be to set this field as well as the status field when soft deleting a person. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: 03 April 2013 18:18 To: arslist@ARSLIST.ORG Subject: In ITSM, should users be able to select a person if the people Profile Status = Delete/obsolete Hi Guys, Hopefully a simple one here. If we set a people record 'Profile Status' to Obsolete or Delete users can still select this person in the Incident/Change modules. I have seen it written in previous posts that this field is only a marker and does not affect the record, but I have not seen anything in the official documents and other people I spoke to say that it is a defect. So before I go to support does anyone know is this indeed a defect or is it working as designed (badly?) I would hope that marking a profile as obsoltete or for deletion should restrict the use of this record like it does for other records. What does anyone else do with the old records when people leave - archive? I am trying to think of the implications of deleting the record and the only thing I can think of is that you would lose a bit of an audit trail on the people record itself - the incident / change records would not be affected even if an open Incident was linked to a person that was deleted. Thanks T ITSM 7.6.04 Sp2. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: April 3 marks the 40th anniversary of the first cell phone call
Hmmm... The first Swedish mobile phone call was made in 1950, and the first commercial mobile phone system was launched in 1956. There were only three very powerful base stations (cells?) in Sweden. The bulky phones, which needed to be installed in cards, could be connected to up to three base stations. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP 8.0 Configuration Issue
I had this problem... I had to set Authentication Chaining Mode to: AREA - ARS. Hope this is helpful. Larry On Thu, Mar 28, 2013 at 5:50 PM, Kapil Banwari kapil.banw...@gmail.comwrote: If you are using CRBP(Cross Ref Blank password)= True, and you have mainly AR groups (not specific AD groups) which you need to use, make sure in AREA LDAP configuration form, in the License Mask and in the Write license (under Defaults and Mapping attributes to user information), you don't have any value mentioned over there. If it is blank, it is going to pick the licenses from User form, and you should get token as per mentioned in user form. If there is no specific reason to use chaining mode, it can be set to off, as by default it is set to first go to ARS and then to AREA. If you are using any sso plugin, then in those cases chaining is usually helpful and enabled. By default, the way it works with chaining disabled is, first it go to user form, it will check if that user exists in user form, and if that user have blank password in user form (with CRBP=true) and then it will authenticate via the password of AD . Hope this helps. Regards Kapil B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, March 29, 2013 2:28 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP 8.0 Configuration Issue We have the following: 1. No check box in the Allow Guest Users 2. No check box in the Authenticate Unregistered Users 3. Authentication has AREA - ARS V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Andrew Belis [andrew.be...@lmco.com] Sent: Thursday, March 28, 2013 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP 8.0 Configuration Issue Under Configuration tab do you have Allow Guest Users enabled by chance? What are your settings for Authenticate Unregistered Users under EA tab as well as the Authentication Chaining Mode set to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement
Joe, That has my vote. Living about 35 minutes west of Atlantic City would guarantee my attending. I’d pay the registration fee myself. There are some great Coastal Plains wineries in the area. And the New Jersey Motor Sport Park is not far away in Millville, NJ. For golfers there the Seaview Golf resort. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, April 03, 2013 6:23 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement ** The only place around New Jersey that I can think of that has a fairly city like infrastructure and yet is not too crowded is Atlantic City - which has a large number of hotels at affordable rates and yet quite luxurious. Can't think of any other location in New Jersey that might be of special interest to those travelling from abroad or from the other coasts of USA and has plenty of hotels in close proximity of each other.. Joe From: pritch pri...@ptd.netmailto:pri...@ptd.net To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 8:05 AM Subject: Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement Ah - now there's a thought. We can all do a fundraiser by walking / running / biking from wherever we are to where the RUG is! Just that some of us will need to start sooner. Actually when you set up an event like this you're never going to please everyone so the earlier posts are correct about finding a venue that is easily accessible for most of the audience based on prior years, etc... The only thing I'd venture to say is California and Washington are not the only areas with nice hotels and great airports. Someone mentioned maybe Chicago in 2014 - that's fairly mid-country. Heck, their even going to try and hold the Super Bowl in an open stadium in New Jersey in 2014, so folks can sometimes go outside the box to try different venues. - Original Message - From: Natalie K Stroud nkst...@sandia.govmailto:nkst...@sandia.gov To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 11:37:52 AM Subject: Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement Well, those folks can take a train, bus, motorcycle, or automobile if they don't care to fly. Or, I suppose, depending on where they're coming from, walk, run, bike, or sail. They might even be able to find some other Listers who don't want to fly for whatever reason to caravan with. (ooh...road trip!!) Seems to me that if a person *really* wants to go, there are plenty of possible options for getting to the conference. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, March 06, 2013 9:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13 Date and Location Announcement What about those that choose not to fly? - Original Message - From: David Shellman dave.shell...@te.commailto:dave.shell...@te.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 10:32:12 AM Subject: Re: WWRUG13 Date and Location Announcement ** Chris, I’m not sure I completely understand your concern. For me flights from the East Coast to San Jose or San Francisco are a small fraction of the cost to attend the conference. In turn there are many folks coming in from out of country and flying into a major airport on the East or West coast reduces costs for them and is more convenient. I believe Houston was looked at as a possibility. Yet there were limitations that caused it to be dropped from consideration. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 06, 2013 10:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Date and Location Announcement ** I don’t know but maybe it is me, but it seems like every year WWRUG is either on the East Coast or West Coast and never located more central in the US. Not sure what the reason for this is but it makes it hard for many in the middle of the country to attend this most valuable event. Sorry for the rant but just had to ask the question. Why is this? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator:
SYS:Form Field Selection Form
ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Normalization 7.6.4
Hi, Still struggling with creating the normalization rule to set BMC_Component type relationship attributes to: Direction = Destination to Source HasImpact = no I usually use the Product Catalog form to normalize to set the Catergory, Type, Item, Manufacturer, Model values. How would I set the BMC_Component relationship type attributes to be normalized? (without setting the defaults in the BMC_Component form) or do I have to set the default on the BMC_Component form to accomplish this? There is a form BMC.Core Config Normalization Rules - that has entries. I am not sure how those entries are created. Does anyone know how this can be done? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Field Selection Form
You still have to pass the Phone Number to NTE:SYS-NT Process Control and update the filters that do the find and replace of #Phone Number# with the field's data. Try turning on filter logging and watch an email go through the whole process. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, April 04, 2013 6:54 AM To: arslist@ARSLIST.ORG Subject: SYS:Form Field Selection Form ** ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: In ITSM, should users be able to select a person if the people Profile Status = Delete/obsolete
Thanks for that Peter. That is a useful work around we can use for now. Cheers Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Packing Lists
If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SYS:Form Field Selection Form
You need to do more than thatI just went through this fortunately - You need to make sure the field is on the source form (I believe that one is on HPD:Help Desk but is hidden). Then you also need to add it to copy that field to NTE:SYS-NT Process Control Then you need to alter the workflow that replaces the text - I think it is this but there may be more. INT:FNDHPD:NPC:GetINCData_100 (filter) NTE:NPC:TranslateNotificationMessageINC1_602 (filter) HPD:INC:NotificationGenerator_899_PNPC`! (filter) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, April 04, 2013 8:54 AM To: arslist@ARSLIST.ORG Subject: SYS:Form Field Selection Form ** ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3267 / Virus Database: 3162/6222 - Release Date: 04/03/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SYS:Form Field Selection Form
I also had to do this recently. Here are my notes for adding a custom field to Task and adding it to the notification process: Adding a custom field to Notification 1. Add the custom field to the main form. In this case it was TMS:Task 2. Add an entry for this new field in the SYS:Form Field Selection form 3. Add this new entry via the pull down to the corresponding entry on the SYS:Notification form 4. Add this custom field to the NTE:SYS-NT Process Control form under the corresponding section. In this case Task. 5. Modify the filter that Sets or Pushes the fields to the NTE:SYS-NT Process Control. For Task it was the TMS:TAS NotificationGenerator_899_ModifyNotificationProcessControl’! 6. Modify the NTE:NPC TranslateNotificationMessagexxx. In this case it was TAS_632 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
Hi, If you export a packing list, I have seen that objects are sometimes missed. I have no clear pattern as to when this happens, but it happened a lot at a 7.6.04 site I was working on some time ago. Check that the objects in question are actually in the def file. You might want to try rrrexportdef.exe -packlist ..., it will not miss any objects. https://www.rrr.se/cgi/tools/main#rrrExportDef Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: passing a parameter to an SRD url built via the Context URL Builder?
Tim, The way we are doing this is to create an Advanced interface form. Have that Form on submit push to the SRM:RequestInterfaceCreate form. Once you have your own form, then you can use a standard URL to pass parameters like: http://MID_TIER/arsys/forms/SERVER NAME/FORM NAME?F100079=SGP1777mode=Submit where F100079 is the field ID you want the value passed to, and SGP1777 is the value you want passed. Then you don't have to worry about the visualization window in the request console. GL Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Guyse Sent: Wednesday, April 03, 2013 3:10 PM To: arslist@ARSLIST.ORG Subject: passing a parameter to an SRD url built via the Context URL Builder? Is there a way to pass a parameter via a url to an SRD url built via the Context URL Builder? Or is there another way to build the url and then pass a parameter and then have the SRD see the parameter value and use it in the SRD mapping? This is in ITSM version 8.0. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IE8 Session Handling and Multiple Login Issue
Reposting, hoping for some direction. I have a BMC request opening but nothing substantial. - (Outside of allowing the logined in user to submit survey under there id, doing this will be negate the survey, as some users try to get around the system). - we were hoping upgrade which includes SW00293926 would resolve the issue but doesnot; and it may not be the solution. MT:7.5P5 on Websphere 6.1 all 32 bits. Upgraded to 7.6.04 SP4 (same issue) ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file new session or Cmd); assumed active session. Then users clicks on survey url/link, its trys to launch in the 1st Session IE and fail. (ARERR [9361] - A current session exists for a different user) Therefore, click (mouse) launches all URL in 1st session. - Question: is there away to make the click action, open in last IE session? 3. Open IE (1st session), login into midtier. Open IE (2nd session), (file new session or Cmd); assumed active session. Then users copy/paste survey url/link into 2nd Session, works. 4. Open IE (1st session), don't login into midtier. Open IE (2nd session), login into midtier. Then users clicks on survey url/link, it launch in the 1st Session IE and works. - Question: In the below, can the header be modified specifically to start in new session, there by passing the click action above? the link/url is http://Server:port/arsys/servlet/ViewFormServlet?form=formview=viewnameserver=aliasusername=userpwd=pwdqual=qualification ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
I don't trust the export of packing list contents because of what Misi says and we also couldn't identify the pattern for objects missed. Instead, I select all the objects in the packing list, right-click and export to file that way. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 04 April 2013 18:05 To: arslist@ARSLIST.ORG Subject: Re: Packing Lists Hi, If you export a packing list, I have seen that objects are sometimes missed. I have no clear pattern as to when this happens, but it happened a lot at a 7.6.04 site I was working on some time ago. Check that the objects in question are actually in the def file. You might want to try rrrexportdef.exe -packlist ..., it will not miss any objects. https://www.rrr.se/cgi/tools/main#rrrExportDef Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Ad Integration with remedy 7.1
Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Coldwell Banker Real Estate Real Estate | Check Out Exclusive Properties For Sale At Lower Price
*L * O * L * _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 03, 2013 10:21 PM To: arslist@ARSLIST.ORG Subject: Re: Coldwell Banker Real Estate Real Estate | Check Out Exclusive Properties For Sale At Lower Price We might be but only if there are ARSystem Servers in the living room. . Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sreekanth Gangavarapu Sent: April 3, 2013 8:16 PM To: arslist@ARSLIST.ORG Subject: Coldwell Banker Real Estate Real Estate | Check Out Exclusive Properties For Sale At Lower Price ** Hi Friends, You might be interested in these Coldwell Banker Real Estate properties. Make up to 30% return on your investment today! Check them out and let me know what you think. http://www.fxoneworld.com/wp-content/ColdWell%20Bank/trulia/ Click Here To Continue Nice properties and very good affordable, please forward to others, share with others.. Thank You Property Management/Marketing Team Coldwell Banker Real Estate Listings Homes Properties Inc. All Rights Reserved 2013 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
I tend to avoid using those too and prefer Working Lists and then export every object in that list manually. The only problem working with Working Lists is that when you create new objects, they do not get auto refreshed in that list until you reopen that list. Renamed objects do not appear to be renamed either and sometimes at random it does refresh the list to reflect the new name. I have not seen a trend as to when that happens and when it doesn't I wish at some point they fixed that although it does appear like its been done that way by design - to perhaps not perform a search on every new save. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Packing Lists Hi, If you export a packing list, I have seen that objects are sometimes missed. I have no clear pattern as to when this happens, but it happened a lot at a 7.6.04 site I was working on some time ago. Check that the objects in question are actually in the def file. You might want to try rrrexportdef.exe -packlist ..., it will not miss any objects. https://www.rrr.se/cgi/tools/main#rrrExportDef Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: April 3 marks the 40th anniversary of the first cell phone call
Sometimes the problem with information found on the internet - is that its not always true.. I paraphrased a funny T-Shirt I found online.. https://www.lolshirts.com/shirt/a14f8bbbf5/the-problem-with-quotes-found-on- the-internet-is-that-they-re-not-always-accurate-t-shirt I'm so tempted to buy that T-Shirt :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 3:09 AM To: arslist@ARSLIST.ORG Subject: Re: OT: April 3 marks the 40th anniversary of the first cell phone call Hmmm... The first Swedish mobile phone call was made in 1950, and the first commercial mobile phone system was launched in 1956. There were only three very powerful base stations (cells?) in Sweden. The bulky phones, which needed to be installed in cards, could be connected to up to three base stations. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: April 3 marks the 40th anniversary of the first cell phone call
Didn't Abraham Lincoln say that? Rick On Apr 4, 2013 4:48 PM, Joe D'Souza jdso...@shyle.net wrote: Sometimes the problem with information found on the internet - is that its not always true.. I paraphrased a funny T-Shirt I found online.. https://www.lolshirts.com/shirt/a14f8bbbf5/the-problem-with-quotes-found-on- the-internet-is-that-they-re-not-always-accurate-t-shirt I'm so tempted to buy that T-Shirt :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 3:09 AM To: arslist@ARSLIST.ORG Subject: Re: OT: April 3 marks the 40th anniversary of the first cell phone call Hmmm... The first Swedish mobile phone call was made in 1950, and the first commercial mobile phone system was launched in 1956. There were only three very powerful base stations (cells?) in Sweden. The bulky phones, which needed to be installed in cards, could be connected to up to three base stations. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: April 3 marks the 40th anniversary of the first cell phone call
Abraham Lincoln Vampire Hunter. On Apr 4, 2013, at 7:51 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Didn't Abraham Lincoln say that? Rick On Apr 4, 2013 4:48 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: Sometimes the problem with information found on the internet - is that its not always true.. I paraphrased a funny T-Shirt I found online.. https://www.lolshirts.com/shirt/a14f8bbbf5/the-problem-with-quotes-found-on- the-internet-is-that-they-re-not-always-accurate-t-shirt I'm so tempted to buy that T-Shirt :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 3:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: April 3 marks the 40th anniversary of the first cell phone call Hmmm... The first Swedish mobile phone call was made in 1950, and the first commercial mobile phone system was launched in 1956. There were only three very powerful base stations (cells?) in Sweden. The bulky phones, which needed to be installed in cards, could be connected to up to three base stations. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, Even though it is not Friday, if found that today (April 3) marks the 40th anniversary of the first cell phone call So since we all use them and abuse them, maybe we need to give them the gift of cleaning our cell phone, letting them sleep in or even buying them a nice dinner (some bits and bytes would be nice. See the article at Huffington post. http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003.html ?utm_hp_ref=email_share Take care all, hbr Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.netmailto:hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: An unexpected fork in the road...
Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.commailto:david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.commailto:david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road...
Booo His I always appreciated you and you always were very balanced and truthful It is sad situation.. Sent from my iPhone On Apr 4, 2013, at 21:25, Easter, David david_eas...@bmc.com wrote: ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road...
Wow. I'm not quite sure how to respond, but there is no question that your presence will be missed. You will be leaving behind some big shoes to fill. It is good to hear that you'll still be active on the list. Take care, Steve On Thu, Apr 4, 2013 at 6:25 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road...
You will indeed leave big, empty shoes to fill. Best wishes, fair winds, and following seas in whatever comes next. Rick On Apr 4, 2013 6:25 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: An unexpected fork in the road...
You will truly be missed as the Manager of Product Management at least from this community! Will you attend the forthcoming RUG? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, April 04, 2013 9:25 PM To: arslist@ARSLIST.ORG Subject: OT: An unexpected fork in the road... Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
Straight forward case of running the installer. SP2 to SP4 has only bug fixes and no added features. I have done this mostly on Windows with no gotchas or anything to report. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
No need to worry about anything in a server group? i.e. we don't need to remove anything from within a server group, just have them down for the install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:42 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Straight forward case of running the installer. SP2 to SP4 has only bug fixes and no added features. I have done this mostly on Windows with no gotchas or anything to report. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: An unexpected fork in the road...
All the very best to you... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, 5 April 2013 2:25 p.m. To: arslist@ARSLIST.ORG Subject: OT: An unexpected fork in the road... ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.commailto:david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.commailto:david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
Haven't tried it on a server group yet, but I don't see why you would need to do any of that either. It doesn't alter the database structure so the other servers in the server group should still be able to connect when one has been patched. But I don't see why you would leave some servers unpatched. I would do them all one after the other.. The only thing I would do (although I do not see the need to) is stop the service on the other servers too and declare a maintenance outage.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 No need to worry about anything in a server group? i.e. we don't need to remove anything from within a server group, just have them down for the install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:42 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Straight forward case of running the installer. SP2 to SP4 has only bug fixes and no added features. I have done this mostly on Windows with no gotchas or anything to report. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR Patch Upgrade 7.6.04 Patch 4
Thanks Joe, much appreciated will let everyone know how it goes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:56 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Haven't tried it on a server group yet, but I don't see why you would need to do any of that either. It doesn't alter the database structure so the other servers in the server group should still be able to connect when one has been patched. But I don't see why you would leave some servers unpatched. I would do them all one after the other.. The only thing I would do (although I do not see the need to) is stop the service on the other servers too and declare a maintenance outage.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 No need to worry about anything in a server group? i.e. we don't need to remove anything from within a server group, just have them down for the install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:42 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Straight forward case of running the installer. SP2 to SP4 has only bug fixes and no added features. I have done this mostly on Windows with no gotchas or anything to report. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, April 04, 2013 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2 but Atrium is un patched and we want o get everything up to SP4. We have no base customizations, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that you got to give it a whole lot of more memory and processing power than your previous version. I have other than that not run into anything 'major' that's worth talking about (considering that everyone these days knows you got to prepare your apps if they have been customized, to compare the differences to create an overlay layer). Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, April 04, 2013 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Also interested in this. Sent from my iPhone On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote: Hi, We're currently starting to put together our first ever pacth upgrade, Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process plan, not step by step of how to do, but more of things to consider, order of performance that they could share to give us a leg up on what to do. regards Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: An unexpected fork in the road...
Hi David, That's terrible news and you will be missed. Good luck with whatever you are doing next and hopefully you can continue to contribute to the list. You are leaving massive shoes to fill. Rod Harris On 5 April 2013 09:25, Easter, David david_eas...@bmc.com wrote: ** Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
Joe, hit f5 button and try it, it would refresh without opening. This has worked for me - Karthik On 5 April 2013 05:12, Joe D'Souza jdso...@shyle.net wrote: I tend to avoid using those too and prefer Working Lists and then export every object in that list manually. The only problem working with Working Lists is that when you create new objects, they do not get auto refreshed in that list until you reopen that list. Renamed objects do not appear to be renamed either and sometimes at random it does refresh the list to reflect the new name. I have not seen a trend as to when that happens and when it doesn't I wish at some point they fixed that although it does appear like its been done that way by design - to perhaps not perform a search on every new save. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Packing Lists Hi, If you export a packing list, I have seen that objects are sometimes missed. I have no clear pattern as to when this happens, but it happened a lot at a 7.6.04 site I was working on some time ago. Check that the objects in question are actually in the def file. You might want to try rrrexportdef.exe -packlist ..., it will not miss any objects. https://www.rrr.se/cgi/tools/main#rrrExportDef Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
go through the ARS config guide and integration guide. They provide detailed information Regards, Karthik On 5 April 2013 10:07, Parekar, Rahul rahul_pare...@bmc.com wrote: There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
I tried and configure still need some more guidance to start.
On Friday, 5 April 2013, Karthik wrote:
**
go through the ARS config guide and integration guide. They provide
detailed information
Regards,
Karthik
On 5 April 2013 10:07, Parekar, Rahul
rahul_pare...@bmc.comjavascript:_e({}, 'cvml', 'rahul_pare...@bmc.com');
wrote:
There are various ways to configure AREA LDAP.
1. Authenticate unregistered Users - If this option is set then user does
not need to be exist in user form. AR tries to authenticate user using
external authentication.
2. Cross Reference Blank Password - User need to be exist in User form
with no password. In this case AR tries to cross-reference the user using
external authentication.
3. Authentication Chaining Mode - There are various behaviors/ways using
this option. I would suggest to go through 7.1 Integration guide.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');]
On Behalf Of Karthick
Sent: Friday, 5 April 2013 4:31 AM
To: arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
Subject: Ad Integration with remedy 7.1
Hi All.
In my project we are planning to use AD integration with remedy.
I have configured Area form and I really don't know how to start from
there.
It is possible to authenticate user without using vendor form. ?
Can anyone help me.
I m using remedy 7.1 version.
Sent from my iPhone
___
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Where the Answers Are, and have been for 20 years
___
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Where the Answers Are, and have been for 20 years
--
- Karthik
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
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OT: An unexpected fork in the road...
David I'm sorry to hear of this news. Your input to this community has been appreciated by hundreds of ARSlisters, and the frequency of your input would appear to have exceeded that of any other BMC employee. I honestly don't know how you managed to remember so much AR System documentation that for any subject, you always had a reference/link to hand! I assume you can now join the 'dark side' and become a contractor, of which I suspect there will be plenty of work ahead of you. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
