date:20130405

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Jason Miller

Run If:
'DavidsEmployer' != 'DB.DavidsEmployer' AND 'DavidsEmployer' != "BMC"

If Actions (2):
Message - Note - "I am totally bummed"
Message - Warning - "Things will not be the same without you"

I am speechless and can only write in code.

Jason



On Thu, Apr 4, 2013 at 7:44 PM, Rod Harris  wrote:

> **
> Hi David,
>
> That's terrible news and you will be missed. Good luck with whatever you
> are doing next and hopefully you can continue to contribute to the list.
>
> You are leaving massive shoes to fill.
>
> Rod Harris
>
>
> On 5 April 2013 09:25, Easter, David  wrote:
>
>> **
>>
>> Hi All,
>>
>>
>>
>>   I watched the movie "Moneyball" a few nights ago.  Billy Beane(general 
>> manager for the Oakland A's) had advice for delivering bad news -
>> just give it to 'em straight.  So here goes.
>>
>>
>>
>>   As of April 5th, I'm no longer an employee of BMC Software, Inc.
>>
>>
>>
>>   While my disclaimer has always stated that my participation in this
>> group wasn't an official function for BMC, obviously this turn of events
>> puts a significant kink in my continued involvement in the ARSList. :-)  Note
>> that this is in no way a result of the April Fool's posting that I sent
>> out... lest someone jump to an errant conclusion.   I won't be able to
>> discuss any details of the situation, but you guys deserved to hear the
>> news straight from the horse's a er... mouth.
>>
>>
>>
>>   This has been an amazing 7 years of my career and all of you are the
>> reason for that.  This is the most vibrant, animated and supportive group
>> I've ever had the pleasure to be a part of.  I've met many of you in
>> person, talked with even more in virtual space, but I feel like a part of a
>> family with all of you.  I will truly miss the opportunity to represent the
>> brand and products that you channel so much passion and positive energy
>> towards.
>>
>>
>>
>>This E-mail address (david_eas...@bmc.com) will cease functioning,
>> but I've created a new E-mail address (david_easter...@yahoo.com) and
>> subscribed to the list as a "private citizen".  I'll continue to contribute
>> what I can - just from a different vantage point.  So this isn't goodbye -
>> just a change in the weather...
>>
>>
>>
>> -David J. Easter
>>
>> (Previously) Manager of Product Management, AR System
>>
>>
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc. My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: OT: An unexpected fork in the road...

2013-04-05 Thread Misi Mladoniczky

Hi David,

You have put a lot of energy into making it easier for all of us to interact
with BMC. I hope someone picks up the baton...

I remember meeting you, brand new, at BMC User World 2006 if I remember right.
You, me and Carey Matthew Black sat down in a room and discussed interaction
with BMC Support and the Enhancement Request process. We have come a long way
since then :-)

Good luck to you David!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi All,
>
>
>
>   I watched the movie "Moneyball" a few nights ago.  Billy Beane (general
> manager for the Oakland A's) had advice for delivering bad news - just give
> it to 'em straight.  So here goes.
>
>
>
>   As of April 5th, I'm no longer an employee of BMC Software, Inc.
>
>
>
>   While my disclaimer has always stated that my participation in this group
> wasn't an official function for BMC, obviously this turn of events puts a
> significant kink in my continued involvement in the ARSList. :-)  Note that
> this is in no way a result of the April Fool's posting that I sent out...
> lest someone jump to an errant conclusion.   I won't be able to discuss any
> details of the situation, but you guys deserved to hear the news straight
> from the horse's a er... mouth.
>
>
>
>   This has been an amazing 7 years of my career and all of you are the reason
> for that.  This is the most vibrant, animated and supportive group I've ever
> had the pleasure to be a part of.  I've met many of you in person, talked
> with even more in virtual space, but I feel like a part of a family with all
> of you.  I will truly miss the opportunity to represent the brand and
> products that you channel so much passion and positive energy towards.
>
>
>
>This E-mail address (david_eas...@bmc.com)
> will cease functioning, but I've created a new E-mail address
> (david_easter...@yahoo.com) and
> subscribed to the list as a "private citizen".  I'll continue to contribute
> what I can - just from a different vantage point.  So this isn't goodbye -
> just a change in the weather...
>
>
>
> -David J. Easter
> (Previously) Manager of Product Management, AR System
>
> The opinions, statements, and/or suggested courses of action expressed in this
> E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
> participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: An unexpected fork in the road...

2013-04-05 Thread Hullule, Kiran

Dear David,

You will be missed.  What a great person you are. Glad I had an opportunity to 
work with you.

Regards,
Kiran H

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, April 05, 2013 6:55 AM
To: arslist@ARSLIST.ORG
Subject: OT: An unexpected fork in the road...

**

Hi All,



  I watched the movie "Moneyball" a few nights ago.  Billy Beane (general 
manager for the Oakland A's) had advice for delivering bad news - just give it 
to 'em straight.  So here goes.



  As of April 5th, I'm no longer an employee of BMC Software, Inc.



  While my disclaimer has always stated that my participation in this group 
wasn't an official function for BMC, obviously this turn of events puts a 
significant kink in my continued involvement in the ARSList. :-)  Note that 
this is in no way a result of the April Fool's posting that I sent out... lest 
someone jump to an errant conclusion.   I won't be able to discuss any details 
of the situation, but you guys deserved to hear the news straight from the 
horse's a er... mouth.



  This has been an amazing 7 years of my career and all of you are the reason 
for that.  This is the most vibrant, animated and supportive group I've ever 
had the pleasure to be a part of.  I've met many of you in person, talked with 
even more in virtual space, but I feel like a part of a family with all of you. 
 I will truly miss the opportunity to represent the brand and products that you 
channel so much passion and positive energy towards.



   This E-mail address (david_eas...@bmc.com) will 
cease functioning, but I've created a new E-mail address 
(david_easter...@yahoo.com) and subscribed to 
the list as a "private citizen".  I'll continue to contribute what I can - just 
from a different vantage point.  So this isn't goodbye - just a change in the 
weather...



-David J. Easter
(Previously) Manager of Product Management, AR System

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: OT: An unexpected fork in the road...

2013-04-05 Thread laurent matheo

**
Wow...Same as Jason here, stunned...On 05 Apr, 2013,at 02:25 AM, "Easter, David"  wrote:Hi All,   I watched the movie "Moneyball" a few nights ago.  Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight.  So here goes.   As of April 5th, I'm no longer an employee of BMC Software, Inc.   While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-)  Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion.   I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth.    This has been an amazing 7 years of my career and all of you are the reason for that.  This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of.  I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you.  I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards.This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a "private citizen".  I'll continue to contribute what I can - just from a different vantage point.  So this isn't goodbye - just a change in the weather... -David J. Easter(Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc._ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: AR Patch Upgrade 7.6.04 Patch 4

2013-04-05 Thread Carl Wilson

Hi,
As Joe has mentioned, you need to apply the patch in the correct sequence
for a Server Group (Admin Server first).  The instructions for these are in
the 7.6.04 Installation Guide (P.g. 148 > Upgrading Servers already in a
Server Group). 

Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 05 April 2013 02:59
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

Thanks Joe, much appreciated will let everyone know how it goes...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, 5 April 2013 2:56 p.m.
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

Haven't tried it on a server group yet, but I don't see why you would need
to do any of that either. It doesn't alter the database structure so the
other servers in the server group should still be able to connect when one
has been patched.

But I don't see why you would leave some servers unpatched. I would do them
all one after the other..

The only thing I would do (although I do not see the need to) is stop the
service on the other servers too and declare a maintenance outage..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Thursday, April 04, 2013 9:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

No need to worry about anything in a server group? i.e. we don't need to
remove anything from within a server group, just have them down for the
install

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, 5 April 2013 2:42 p.m.
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

Straight forward case of running the installer. SP2 to SP4 has only bug
fixes and no added features.

I have done this mostly on Windows with no gotchas or anything to report.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Thursday, April 04, 2013 9:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2
but Atrium is un patched and we want o get everything up to SP4.

We have no base customizations, everything has been overlayed...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, 5 April 2013 2:03 p.m.
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

 It will help to know what version to what version you'll are trying to move
from and your current architecture and environment.. Without which it is
only possible to give you very generalized information.

One advise that will work irrespective of what your architecture and
environment is, is that you got to give it a whole lot of more memory and
processing power than your previous version.

I have other than that not run into anything 'major' that's worth talking
about (considering that everyone these days knows you got to prepare your
apps if they have been customized, to compare the differences to create an
overlay layer).

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Thursday, April 04, 2013 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4

Also interested in this.

Sent from my iPhone

On Apr 1, 2013, at 4:27 PM, "Simon Ellis"  wrote:

> Hi,
> 
> We're currently starting to put together our first ever pacth upgrade,
Upgrading 7.6.04 to Patch 4.  Was wondering if anyone out there had process
plan, not step by step of how to do, but more of things to consider, order
of performance that they could share to give us a leg up on what to do.
> 
> regards
> 
> Simon

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Re: Ad Integration with remedy 7.1

2013-04-05 Thread Carl Wilson

Hi,

Take a look at the following tutorial (and related tutorials):

 

https://communities.bmc.com/communities/docs/DOC-10142

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 05 April 2013 05:49
To: arslist@ARSLIST.ORG
Subject: Re: Ad Integration with remedy 7.1

 

** I tried and configure still need some more guidance to start. 

On Friday, 5 April 2013, Karthik wrote:

** 

go through the ARS config guide and integration guide. They provide detailed
information

 

Regards,

Karthik

 

On 5 April 2013 10:07, Parekar, Rahul  > wrote:

There are various ways to configure AREA LDAP.

1. Authenticate unregistered Users - If this option is set then user does
not need to be exist in user form. AR tries to authenticate user using
external authentication.
2. Cross Reference Blank Password - User need to be exist in User form with
no password. In this case AR tries to cross-reference the user using
external authentication.
3. Authentication Chaining Mode - There are various behaviors/ways using
this option. I would suggest to go through 7.1 Integration guide.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
 ] On Behalf Of
Karthick
Sent: Friday, 5 April 2013 4:31 AM
To: arslist@ARSLIST.ORG
 
Subject: Ad Integration with remedy 7.1

Hi All.

In my project we are planning to use AD integration with remedy.

I have configured Area form and I really don't know how to start from there.

It is possible to authenticate user without using vendor form. ?

Can anyone help me.

I m using remedy 7.1 version.

Sent from my iPhone


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-- 
- Karthik 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 



-- 

 

 

Thanks and Regards,

Karthick S


_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Replicating ARS Installation on Linux

2013-04-05 Thread Nathan Brandt

Hello,

I installed ARS 7.6.04 on a RHEL 5.3 on top of Oracle.
Tomcat was installed at /opt/apache and ARS (with all the applications) was
installed at /opt/bmc. I want to replicate this setup on a different
machine. Just wanted to know if following would work

1. Using expdp take dump of ARADMIN schema on existing machine
2. tar zip /opt/bmc and /opt/apache folders on existing machine
3. Install Oracle on another machine say machine2
4. Using impdp restore ARADMIN schema on machine2
5. restore folders /opt/bmc and /opt/apache on machine2
6. Change ar.conf file to point to correct database
7. Change license key

Has anyone tried this approach?

~ Nathan

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Re: Replicating ARS Installation on Linux

2013-04-05 Thread laurent matheo

**
Hi :)I'm not sure it'll be that easy.You also have a "/etc/arsystem/servername/" folder with "armonitor.conf" file for example.Then when you install ARS there are some manual steps to be applied if you don't install on root, for example some files to be copied, declaring RPC ports in "/etc/rpc/", check the "installation guides" for a complete list.You also have a lot of places where the server name is written, in files like ar.conf, all the "pluginsrv_config.xml" files, but also in database and some forms (attached files, reports...).If you just copy the files like this I doubt you'll be able to just start ARS.As for tomcat I would go for a clean mid-tier installation, should take minutes.On 05 Apr, 2013,at 11:36 AM, Nathan Brandt wrote:**Hello,I installed ARS 7.6.04 on a RHEL 5.3 on top of Oracle.Tomcat was installed at /opt/apache and ARS (with all the applications) was installed at /opt/bmc. I want to replicate this setup on a different machine. Just wanted to know if following would work1. Using expdp take dump of ARADMIN schema on existing machine2. tar zip /opt/bmc and /opt/apache folders on existing machine3. Install Oracle on another machine say machine24. Using impdp restore ARADMIN schema on machine25. restore folders /opt/bmc and /opt/apache on machine26. Change ar.conf file to point to correct database7. Change license keyHas anyone tried this approach?~ Nathan_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

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