Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread Joe D'Souza
So I resorted to using the BMC Communities to post some of the pictures I
took at the WWRUG. Find it at..

 

https://communities.bmc.com/docs/DOC-26654

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, October 08, 2013 11:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

How about flickr?

 

 

-John

 

On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

I notice that online photo sites kind of compress your photos and do not
display it in the same resolution that you take them in which is why they
offered me with no incentive to create any accounts on them. I prefer buying
my own storage devices so I can store them as is with no reduction or loss
of EXIF image information..

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, October 08, 2013 7:17 PM


To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

Well you could create a discussion
(https://communities.bmc.com/discussion/create.jspa?containerType=700
https://communities.bmc.com/discussion/create.jspa?containerType=700contai
nerID=1029 containerID=1029) or a document
(https://communities.bmc.com/document/create.jspa?containerType=700
https://communities.bmc.com/document/create.jspa?containerType=700containe
rID=1029 containerID=1029) or a blog post
(https://communities.bmc.com/blog/create-post!input.jspa?containerType=37
https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co
ntainerID=2412 containerID=2412) and upload photos there but it would be
quite crude indeed... There is no album function on BMC community (sadly).
We use flickr to upload our photos
(http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there
is a nice sync functionality on Iphoto but well, since you don't really like
online photo sharing sites...


On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:

Am there..

 

Maybe a dumb question.. Where and what do you do to post anything? Its worse
than Facebook.. I thought Facebook was terrible!

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, October 08, 2013 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

The WWRUG: World Wide BMC Remedy Users Group community:
https://communities.bmc.com/groups/worldwide-remedy-user-group

 

Jason

 

On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Is there any place within this community or that of BMC Communities that I
can share some pictures that I took? I am not a big fan of picasso or some
of those online photo sharing sites so have not created any accounts on
them.

 

I haven't clicked as many as Tony Worthington may have as he was more active
with his camera than I, but I got a few that might be worth sharing..

 

Joe

_ARSlist: Where the Answers Are and have been for 20 years_

 

**

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
Where the Answers Are and have been for 20 years_





 

-- 

John Sundberg

Kinetic Data, Inc.

Your Business. Your Process.

 

Save the date!

KEG14

February 24-25, 2014

For more information, click here  -
http://www.kineticdata.com/Events/KEG.html KEG

 

651-556-0930 I john.sundb...@kineticdata.com 

 http://www.kineticdata.com/ www.kineticdata.com I
http://community.kineticdata.com/ community.kineticdata.com 

 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread laurent matheo
Indeed, it¹s only for sharing purposes :)

De :  Jason Miller jason.mil...@gmail.com
Répondre à :  arslist@ARSLIST.ORG
Date :  mardi 8 octobre 2013 21:52
À :  arslist@ARSLIST.ORG
Objet :  Re: Sort of OT: Pictures of WWRUG13..

** 
I wouldn't consider flickr or YouTube the permanent/final location for your
files.  They are great for sharing.   Let them do their compression and you
still keep the originals like you normally do.  Honestly I don't want to
wait for your 60mb .NEFs to download to view them  :)


On Tue, Oct 8, 2013 at 9:42 PM, Joe D'Souza jdso...@shyle.net wrote:
 ** 
 Youtube does compress your files though. So if you intend to store high
 quality videos, you may want to find a better storage solution.
 
 Joe
 
  
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
 Sent: Tuesday, October 08, 2013 7:58 PM
 
 
 To: arslist@ARSLIST.ORG
 Subject: Re: Sort of OT: Pictures of WWRUG13..
  
 
 For videos youtube should work nicely.
 There shouldn't be any time limit as before. I uploaded a 17 minutes + in
 1080p movie (2.5 GB+ file size) during the wwrug:
 http://www.youtube.com/watch?v=wUTu5xswkd0
 
 If memory serves, I just had to go into my youtube account and said I wanted
 to unlock the 15 minutes limit (channel parameter- longer videos), something
 like that, I see it in French :p :
 https://support.google.com/youtube/answer/71673?hl=en_US
 
 
 On 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote:
 
 If you find out let me know. I have a couple of videos as well.
 
  
 
 Hbr
 
 Sent from my iPhone 5
 
 
 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote:
 
 ** 
 
 Drat let me see how that works out.
 
  
 
 I¹ll try it later tonight after I get back from watching Gravity which I
 heard has broken all box office records for this year for the first week in
 just 2 days..
 
  
 
 Joe
 
  
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Tuesday, October 08, 2013 7:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Sort of OT: Pictures of WWRUG13..
  
 ** 
 
 Joe...  'Old dog' != New Trick  :)
 
  
 
 If you don't use an external service and link to it I say create a document.
 You can embed pictures in it.  There are some size limitations though (not
 sure off the top of my head).
 
  
 
 Jason
 
  
 
 On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote:
 ** 
 
 Well you could create a discussion
 (https://communities.bmc.com/discussion/create.jspa?containerType=700contai
 nerID=1029) or a document
 (https://communities.bmc.com/document/create.jspa?containerType=700containe
 rID=1029) or a blog post
 (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co
 ntainerID=2412) and upload photos there but it would be quite crude
 indeed... There is no album function on BMC community (sadly).
 We use flickr to upload our photos
 (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there
 is a nice sync functionality on Iphoto but well, since you don't really like
 online photo sharing sites...
 
 
 
 On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:
 
 Am there..
 
  
 
 Maybe a dumb question.. Where and what do you do to post anything? Its
 worse than Facebook.. I thought Facebook was terrible!
 
  
 
 Joe
 
  
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Tuesday, October 08, 2013 6:08 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Sort of OT: Pictures of WWRUG13..
  
 ** 
 
 The WWRUG: World Wide BMC Remedy Users Group community:
 https://communities.bmc.com/groups/worldwide-remedy-user-group
 
  
 
 Jason
 
  
 
 On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:
 ** 
 
 Is there any place within this community or that of BMC Communities that I
 can share some pictures that I took? I am not a big fan of picasso or some
 of those online photo sharing sites so have not created any accounts on
 them.
  
 I haven¹t clicked as many as Tony Worthington may have as he was more
 active with his camera than I, but I got a few that might be worth
 sharing..
  
 Joe
 _ARSlist: Where the Answers Are and have been for 20 years_
 
  
 **
 
 _ARSlist: Where the Answers Are and have been for 20 years_
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where
 the Answers Are and have been for 20 years_

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Prompt when logging into mid-tier

2013-10-09 Thread Jennifer Varkey
 
Windows 2008 R2
 
IIS 7 (webserver)
 
Tomcat 6 (jsp engine)
 
Midtier 7604
 
When opening a config page or home page we are getting a
prompt to save or open the CONFIG.JSP file.
  

Best Regards,
Sonia

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Re: Prompt when logging into mid-tier

2013-10-09 Thread Joe D'Souza
Jennifer,

 

That's definitely not a normal behavior - at least not OTB behavior with
those jsp pages.. Looks like you might have altered the login.jsp and the
config.jsp page for this to happen. Have you or anyone in your development
team added custom code to the OTB jsp pages?

 

If this is the case, compare these with the OTB pages and weed out
customization, and re-add only customization that you need.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jennifer Varkey
Sent: Wednesday, October 09, 2013 4:15 AM
To: arslist@ARSLIST.ORG
Subject: Prompt when logging into mid-tier

 

 

Windows 2008 R2

 

IIS 7 (webserver)

 

Tomcat 6 (jsp engine)

 

Midtier 7604

 

When opening a config page or home page we are getting a prompt to save or
open the CONFIG.JSP file.

  

Best Regards,

Sonia

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Prompt when logging into mid-tier

2013-10-09 Thread SUBSCRIBE arslist Sonia
Hello Joe,

It is a new install. Installing the mid-tier by installer method.. We have not 
touched any of the pages (login or Config).

Regards,
sonia

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Re: Prompt when logging into mid-tier

2013-10-09 Thread Joe D'Souza
That's quite odd for that to happen then. My next suspicion would be the
browser, installation of plugins or add ons or user actions that is leading
to it.

What kind of a browser are you using?

Have you customized the preferences on the browser or installed any special
browser plugins or add ons?? IF so I would disable them all and see if this
stops happening then enable them one by one in the hope of getting the one
that is causing this.

What action do you have to perform when that prompt to save the page
happens?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia
Sent: Wednesday, October 09, 2013 4:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Prompt when logging into mid-tier

Hello Joe,

It is a new install. Installing the mid-tier by installer method.. We have
not touched any of the pages (login or Config).

Regards,
sonia

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Re: Prompt when logging into mid-tier

2013-10-09 Thread SUBSCRIBE arslist Sonia
Hello Joe,

We are running Java 1.7.

We have installed a new installation of Mid-tier. So, we have not touched any 
of the pages.

Regards,
Sonia

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Re: Prompt when logging into mid-tier

2013-10-09 Thread Abhijit Hendre
Hi Sonia,

we have directory browsing parameter in IIS config, which is 'true' by
default.

Can you change it to 'false' , restart IIS services  Check again.

HTH,
Abhijit H
On Oct 9, 2013 2:18 PM, SUBSCRIBE arslist Sonia sonia_m...@yahoo.co.uk
wrote:

 Hello Joe,

 We are running Java 1.7.

 We have installed a new installation of Mid-tier. So, we have not touched
 any of the pages.

 Regards,
 Sonia


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Re: Prompt when logging into mid-tier

2013-10-09 Thread Rob Dudley
Sonia,

It sounds to me like a MIME type issue. I would suggest re running the mid
tier installer...if you don't want to do that you'll need to manually
modify the MIME types within IIS to let IIS know that jsp files need to be
processed by tomcat.

Rob
On Oct 9, 2013 4:15 AM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote:

 **

 Windows 2008 R2

 IIS 7 (webserver)

 Tomcat 6 (jsp engine)

 Midtier 7604

 When opening a config page or home page we are getting a prompt to save or
 open the CONFIG.JSP file.

 Best Regards,
 Sonia
  _ARSlist: Where the Answers Are and have been for 20 years_

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corrupted display of hpd:help desk

2013-10-09 Thread SUBSCRIBE arslist Chuck Benesh
Hi,

We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been 
having an issue with Remedy displaying a corrupted incident form. Fields are 
missing, or in the wrong place. The attachment shows a current example, where 
the Assignee field displays instead of the Summary field. If they user enters a 
value and submits, they get an error that Summary can't be blank.

There is a lot more I could say about this, and what we've tried. But, I'm 
wondering if anybody else has seen this, and been able to fix it.

Thanks,

Chuck

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AssigneeNotSummary.png

Re: Include fields from multiple Forms in filter Notification Message

2013-10-09 Thread Champagne, Susan
Thanks Ray…much appreciated.

Susan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: October-04-13 12:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Join form(s) or temp fields (take 2 steps...first step pull the values from the 
other forms into temp fields, then use the temp fields in your other action in 
the same filter).

If you go join, remember the best practices regarding performance and depth of 
joins.

Ray Gellenbeck
Mgr, BSM
Sony Network Entertainment Int'l
San Diego, CA


From: Champagne, Susan 
schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Thursday, October 3, 2013 11:59 AM
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
that there is no way to include fields from multiple forms in one filter?
Susan
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: October-03-13 2:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Include fields from multiple Forms in filter Notification Message

**
Susan,
You could create workflow so that when the task is set to closed, you pull that 
data from the task work info form and append all the data you grab to the Notes 
field with some sort of delimiter. Then you can include the notes in your 
notification. If you don't want to use notes, you could create an additional 
field to hold this data.

Sent from my iPhone

On Oct 3, 2013, at 11:49 AM, Champagne, Susan 
schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca wrote:
**
Hi folks,
I currently have a filter that sends a notification message to a task 
submitter, alerting him/her when a task status changes to “Closed”. I have been 
asked to add the Work Info fields, summary, notes, submitted by, and submitted 
date, to the notification message. I’m not finding anything in the guides that 
indicates how to pull fields into a filter notify action from multiple forms. 
Since the primary form is TMS:Task, I seem to be limited to using fields from 
this form only.

Can anyone tell me if there is a way to include fields from another form?

Tx

Susan




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Re: corrupted display of hpd:help desk

2013-10-09 Thread LJ LongWing
Chuck,
What you are seeing is classic cache corruption.  The fix is to flush the
cache, which of course can be 'bad' for performance, so it should be done
at a time that the server is not in heavy use.


On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh 
chuck.ben...@cdw.com wrote:

 Hi,

 We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've
 been having an issue with Remedy displaying a corrupted incident form.
 Fields are missing, or in the wrong place. The attachment shows a current
 example, where the Assignee field displays instead of the Summary field. If
 they user enters a value and submits, they get an error that Summary can't
 be blank.

 There is a lot more I could say about this, and what we've tried. But, I'm
 wondering if anybody else has seen this, and been able to fix it.

 Thanks,

 Chuck


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Re: corrupted display of hpd:help desk

2013-10-09 Thread Deepak Pathak
I attended a session with Ashitosh Deshpande who is the BMC lead engineer for 
the mid-tier. Here are a quick set of pointers from him during his session.
1. Set Themis tier to preload the cache. After elegantly starting tomcat shut 
it down elegantly.  It may take several minutes since this writes the entire 
index it just created to the disk.
2. Make a copy of the cache folder. ( they are right now working on along this 
automatic where a copy of the folder is maintained and is copied over )
3. Never flush cache unless you want to rebuild everything. Always SYNC cache. 
Sync will rebuild the changed objects on the mid tier instead of all the 
objects. (You may have to do this on every server based on if you are on a 
server group.)
4. Reset the IE or Firefox browser cache on the client machine. Also, it may be 
a good idea to flush the storage cache for the flash plugin. We have seen that 
this is set to 100 k by default and may be the culprit especially for menus. ( 
there is a known bug with the menus where it causes cache corruption, but sync 
and flush cache on the client will help)
5. If you have the thick client it maybe a good idea to pull up the incident 
there just to make sure that the corruption is in the mid-tier or the client 
and not the AR Server. 

Let me know if these steps help.

Thanks,

Sent from my iPhone

 On Oct 9, 2013, at 8:08 AM, LJ LongWing lj.longw...@gmail.com wrote:
 
 **
 Chuck,
 What you are seeing is classic cache corruption.  The fix is to flush the 
 cache, which of course can be 'bad' for performance, so it should be done at 
 a time that the server is not in heavy use.
 
 
 On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh 
 chuck.ben...@cdw.com wrote:
 Hi,
 
 We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've 
 been having an issue with Remedy displaying a corrupted incident form. 
 Fields are missing, or in the wrong place. The attachment shows a current 
 example, where the Assignee field displays instead of the Summary field. If 
 they user enters a value and submits, they get an error that Summary can't 
 be blank.
 
 There is a lot more I could say about this, and what we've tried. But, I'm 
 wondering if anybody else has seen this, and been able to fix it.
 
 Thanks,
 
 Chuck
 
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Re: Include fields from multiple Forms in filter Notification Message

2013-10-09 Thread Deepak Pathak
I may want to add one more method, that is easier from the SQL standpoint. 

You could create a text display only form field that is populated by an Active 
Link on the parent form. Then create a direct SQL to update the display only 
field using the for XML option if you are using SQL server. This can then be 
formatted as HTML depending on your reporting needs. The HTML/ XML can be build 
on the fly and can be provided directly In the email you create for the 
notifications.

I have created a Health monitor using that technique that can be scheduled to 
run, it runs SQL queries using the for XML option and sends out formatted HTML 
results of the SQL query in use.

Thanks,

Sent from my iPhone

 On Oct 9, 2013, at 8:07 AM, Champagne, Susan schampa...@hsnsudbury.ca 
 wrote:
 
 **
 Thanks Ray…much appreciated.
  
 Susan
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
 Sent: October-04-13 12:34 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Include fields from multiple Forms in filter Notification Message
  
 **
 Join form(s) or temp fields (take 2 steps...first step pull the values from 
 the other forms into temp fields, then use the temp fields in your other 
 action in the same filter).
  
 If you go join, remember the best practices regarding performance and depth 
 of joins.
  
 Ray Gellenbeck
 Mgr, BSM
 Sony Network Entertainment Int'l
 San Diego, CA
  
 From: Champagne, Susan schampa...@hsnsudbury.ca
 To: arslist@ARSLIST.ORG 
 Sent: Thursday, October 3, 2013 11:59 AM
 Subject: Re: Include fields from multiple Forms in filter Notification Message
  
 **
 Thanks Tauf; I will likely take this route, but…So, am I correct in assuming 
 that there is no way to include fields from multiple forms in one filter?
 
 Susan
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: October-03-13 2:56 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Include fields from multiple Forms in filter Notification Message
  
 **
 Susan,
 You could create workflow so that when the task is set to closed, you pull 
 that data from the task work info form and append all the data you grab to 
 the Notes field with some sort of delimiter. Then you can include the notes 
 in your notification. If you don't want to use notes, you could create an 
 additional field to hold this data. 
 
 Sent from my iPhone
 
 On Oct 3, 2013, at 11:49 AM, Champagne, Susan schampa...@hsnsudbury.ca 
 wrote:
 **
 Hi folks,
 I currently have a filter that sends a notification message to a task 
 submitter, alerting him/her when a task status changes to “Closed”. I have 
 been asked to add the Work Info fields, summary, notes, submitted by, and 
 submitted date, to the notification message. I’m not finding anything in the 
 guides that indicates how to pull fields into a filter notify action from 
 multiple forms. Since the primary form is TMS:Task, I seem to be limited to 
 using fields from this form only.
  
 Can anyone tell me if there is a way to include fields from another form?
  
 Tx
  
 Susan
  
  
 
 
 The information contained in this e-mail and document(s) attached are for the 
 exclusive use of the addressee and may contain confidential, privileged and 
 non-disclosable information. If the recipient of this e-mail is not the 
 addressee, such recipient is strictly prohibited from reading, photocopying, 
 distributing or otherwise using this e-mail or its content in any way. 
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 
 The information contained in this e-mail and document(s) attached are for the 
 exclusive use of the addressee and may contain confidential, privileged and 
 non-disclosable information. If the recipient of this e-mail is not the 
 addressee, such recipient is strictly prohibited from reading, photocopying, 
 distributing or otherwise using this e-mail or its content in any way.
 _ARSlist: Where the Answers Are and have been for 20 years_
  
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 
 The information contained in this e-mail and document(s) attached are for the 
 exclusive use of the addressee and may contain confidential, privileged and 
 non-disclosable information. If the recipient of this e-mail is not the 
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Re: corrupted display of hpd:help desk

2013-10-09 Thread Boyd, Rebecca
If you are doing any work with views make sure they are registered.


On Wed, Oct 9, 2013 at 8:29 AM, SUBSCRIBE arslist Chuck Benesh 
chuck.ben...@cdw.com wrote:

 Hi,

 We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've
 been having an issue with Remedy displaying a corrupted incident form.
 Fields are missing, or in the wrong place. The attachment shows a current
 example, where the Assignee field displays instead of the Summary field. If
 they user enters a value and submits, they get an error that Summary can't
 be blank.

 There is a lot more I could say about this, and what we've tried. But, I'm
 wondering if anybody else has seen this, and been able to fix it.

 Thanks,

 Chuck


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-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread Sanford, Claire
Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, October 08, 2013 11:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

**

BMC Communities documents image file size limitations:

Maximum file size: 2.0 MB. Also, please note that images larger than 1600px 
wide or 900px tall will be scaled to fit those limits in your content.



Even my 6 year old Nikon that I carry around on road trips (such as the RUG) 
creates images larger than that. So that's clearly not an option. However I'll 
try to work around that and let the engine scale it down and see how they turn 
out.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, October 08, 2013 11:21 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

**
How about flickr?


-John

On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
I notice that online photo sites kind of compress your photos and do not 
display it in the same resolution that you take them in which is why they 
offered me with no incentive to create any accounts on them. I prefer buying my 
own storage devices so I can store them as is with no reduction or loss of EXIF 
image information..

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of laurent 
matheo
Sent: Tuesday, October 08, 2013 7:17 PM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

Well you could create a discussion 
(https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029)
 or a document 
(https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029)
 or a blog post 
(https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412)
 and upload photos there but it would be quite crude indeed... There is no 
album function on BMC community (sadly).
We use flickr to upload our photos 
(http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is 
a nice sync functionality on Iphoto but well, since you don't really like 
online photo sharing sites...

On 09 Oct, 2013,at 12:47 AM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:

Am there..



Maybe a dumb question.. Where and what do you do to post anything? Its worse 
than Facebook.. I thought Facebook was terrible!



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Tuesday, October 08, 2013 6:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

**
The WWRUG: World Wide BMC Remedy Users Group community:  
https://communities.bmc.com/groups/worldwide-remedy-user-group

Jason

On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Is there any place within this community or that of BMC Communities that I can 
share some pictures that I took? I am not a big fan of picasso or some of those 
online photo sharing sites so have not created any accounts on them.

I haven't clicked as many as Tony Worthington may have as he was more active 
with his camera than I, but I got a few that might be worth sharing..

Joe
_ARSlist: Where the Answers Are and have been for 20 years_

**
_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where 
the Answers Are and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
Your Business. Your Process.

Save the date!
KEG14
February 24-25, 2014
For more information, click here  - 
KEGhttp://www.kineticdata.com/Events/KEG.html

651-556-0930 I 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
www.kineticdata.comhttp://www.kineticdata.com/ I 
community.kineticdata.comhttp://community.kineticdata.com/


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Last PowerPoint from WWRUG13

2013-10-09 Thread Richter, Howard (CEI - Atlanta)
All,

I wonder if I could get the last page of the last presentation from WWRUG13 
closing meeting on Friday?

There were some BMC email addresses, that I wanted to write down (but did not).

Thanks,

Howard

[Description: Description: Description: Cox Enterprises, 
Inc]http://www.coxenterprises.com/
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745
Cox Innovation Agent (CIA)
[Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


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inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png

Re: Prompt when logging into mid-tier

2013-10-09 Thread Bray, Joshua
We just had this same issue. Our server is the same as yours, but we were 
installing mid-tier 8.1. The issue was the MIME types as mentioned below. We 
had to manually set that up. Email me personally and I can send you the 
instructions (I had to write them up for our implementation plan).

I've done MANY mid-tier installs, on MANY servers and MANY versions, and have 
never run in to this issue before this most recent install.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rob Dudley
Sent: Wednesday, October 09, 2013 7:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Prompt when logging into mid-tier

**

Sonia,

It sounds to me like a MIME type issue. I would suggest re running the mid tier 
installer...if you don't want to do that you'll need to manually modify the 
MIME types within IIS to let IIS know that jsp files need to be processed by 
tomcat.

Rob
On Oct 9, 2013 4:15 AM, Jennifer Varkey 
sonia_m...@yahoo.co.ukmailto:sonia_m...@yahoo.co.uk wrote:
**

Windows 2008 R2

IIS 7 (webserver)

Tomcat 6 (jsp engine)

Midtier 7604

When opening a config page or home page we are getting a prompt to save or open 
the CONFIG.JSP file.

Best Regards,
Sonia
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Re: Error on startup: Malformed \uxxxx encoding

2013-10-09 Thread Thad Esser
Tommy,

I had previously checked the Paths, and they had the same stuff as the
working environments, just in a different order.  On your suggestion, I
rearranged them to be in the same order as the working systems, but that
didn't fix it.  When I use Procmon to watch the startups, there is a
difference  - the working system makes some java calls that the non-working
system doesn't.  That's why I was wondering if the malformed encoding error
was a red herring and I'm dealing with a java path/config issue somewhere.

I'm hoping it's something basic and the answer is an easy...  go to file
xyz.xml, and in the section for pentaho, check the tag for the java path.
 I just need to figure out which xyz.xml file to go to.  :-)

Thanks for the suggestions (and any others),
Thad


On Tue, Oct 8, 2013 at 7:19 PM, Tommy Morris tommy.mor...@radioshack.comwrote:

 **

 Check the Path  in Environment Variables on your AR server. There was an
 issue where the java path had to be one of the first paths in the string. I
 can’t recall the exact error I used to get but it seems similar.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Tuesday, October 08, 2013 4:58 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Error on startup: Malformed \u encoding

 ** **

 ** 

 Unfortunately not

 On Oct 8, 2013 3:52 PM, Thad Esser thad.es...@gmail.com wrote:

 ** 

 I've compared every file I can find (using WinMerge) with no luck.  Mostly
 just server name differences.  If you have a specific parameter file in
 mind, I'm all ears.

 ** **

 Thanks,

 Thad

 ** **

 On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing lj.longw...@gmail.com wrote:
 

 ** 

 Thad,

 I agree with the google analysis...the method that's throwing the
 exception is trying to load a properties file, and it obviously can't
 because of some sort of error.  Have you run the parameter files through
 something like 'ExamDiff' to see if there is some sort of difference that
 your eyes aren't seeing?

 ** **

 On Tue, Oct 8, 2013 at 3:23 PM, Thad Esser thad.es...@gmail.com wrote:**
 **

 ** 

 Hello,

 ** **

 Has anyone seen this error in their arcarte-stderr--MM-DD.log file
 when starting AR Server?

 ** **

 -

 Exception in thread main java.lang.IllegalArgumentException: Malformed
 \u encoding.

 at java.util.Properties.loadConvert(Properties.java:568)

 at java.util.Properties.load0(Properties.java:391)

 at java.util.Properties.load(Properties.java:341)

 at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source)

 at org.pentaho.di.www.Carte.runCarte(Unknown Source)

 at org.pentaho.di.www.Carte.main(Unknown Source)

 -

 ** **

 After four tries, armonitor gives up trying to start it.  Google says its
 most likely that I need double slashes as part of a path in a java
 properties file somewhere.  Where would I look?  Or is that a red herring?
 

 ** **

 This is only happening in one environment; two others are fine.  I've
 compared settings between the three, but am obviously missing something.**
 **

 ** **

 ARS 8.1

 OS:  Windows 2008 R2

 DB: SQL Server

 ** **

 Thanks,

 Thad

 ** **

 P.S.  BMC has already had me update the application password in
 UDM:RAppPassword.

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 
  _ARSlist: Where the Answers Are and have been for 20 years_


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Is it possible to get direct links to SRM Requests

2013-10-09 Thread Jamie
Hello all,

I'm looking to see if there is way within SRM for standard requests (Not AIF) 
to have a web URL that takes someone right to the request to fill out.  For 
example, if i provide a URL link to a user, they can just click on it and it 
will bring up the Computer Software request for them to fill out and they do 
not have to go through the SRM portal homepage.

From what I can tell, the standard requests are shown in view, as opposed to 
having a link, so I don't think it's possible, but wanted to check with others. 
 I believe this can be accomplished with AIFs, because it's an actual Remedy 
form, but I'm looking to see if its possible with the standard request 
offerings.


Thanks for your help!

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Re: Is it possible to get direct links to SRM Requests

2013-10-09 Thread McCarty, Brian J
I believe what you are looking for is the SRS:SRCLaunchURLBuilder form.  When 
you put in the correct values to the parameters there, the output is a 
hyperlink which you can then distribute as needed.

The View that you want is Provide Information.  Then just select the 
correct SRD and click the Generate URL button.  This works for both Standard 
SRD forms as well as AIFs

Brian J. McCarty (My Site)
SRM Development – West Team Lead
EMIT2.0 Service  Support

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Wednesday, October 09, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Is it possible to get direct links to SRM Requests

Hello all,

I'm looking to see if there is way within SRM for standard requests (Not AIF) 
to have a web URL that takes someone right to the request to fill out.  For 
example, if i provide a URL link to a user, they can just click on it and it 
will bring up the Computer Software request for them to fill out and they do 
not have to go through the SRM portal homepage.

From what I can tell, the standard requests are shown in view, as opposed to 
having a link, so I don't think it's possible, but wanted to check with others. 
 I believe this can be accomplished with AIFs, because it's an actual Remedy 
form, but I'm looking to see if its possible with the standard request 
offerings.


Thanks for your help!

___
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Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread arslist
We are working on it. you can post a bigger attachment to the ARSlist than
BMC Communities. Lol.

 

(but please don't).

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: October 9, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded.  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, October 08, 2013 11:51 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

BMC Communities documents image file size limitations:

Maximum file size: 2.0 MB. Also, please note that images larger than 1600px
wide or 900px tall will be scaled to fit those limits in your content.

 

Even my 6 year old Nikon that I carry around on road trips (such as the RUG)
creates images larger than that. So that's clearly not an option. However
I'll try to work around that and let the engine scale it down and see how
they turn out.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, October 08, 2013 11:21 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

How about flickr?

 

 

-John

 

On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net
mailto:jdso...@shyle.net  wrote:

** 

I notice that online photo sites kind of compress your photos and do not
display it in the same resolution that you take them in which is why they
offered me with no incentive to create any accounts on them. I prefer buying
my own storage devices so I can store them as is with no reduction or loss
of EXIF image information..

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
laurent matheo
Sent: Tuesday, October 08, 2013 7:17 PM


To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

Well you could create a discussion
(https://communities.bmc.com/discussion/create.jspa?containerType=700
https://communities.bmc.com/discussion/create.jspa?containerType=700contai
nerID=1029 containerID=1029) or a document
(https://communities.bmc.com/document/create.jspa?containerType=700
https://communities.bmc.com/document/create.jspa?containerType=700containe
rID=1029 containerID=1029) or a blog post
(https://communities.bmc.com/blog/create-post!input.jspa?containerType=37
https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co
ntainerID=2412 containerID=2412) and upload photos there but it would be
quite crude indeed... There is no album function on BMC community (sadly).
We use flickr to upload our photos
(http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there
is a nice sync functionality on Iphoto but well, since you don't really like
online photo sharing sites...


On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net
mailto:jdso...@shyle.net  wrote:

Am there..

 

Maybe a dumb question.. Where and what do you do to post anything? Its worse
than Facebook.. I thought Facebook was terrible!

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Jason Miller
Sent: Tuesday, October 08, 2013 6:08 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

The WWRUG: World Wide BMC Remedy Users Group community:
https://communities.bmc.com/groups/worldwide-remedy-user-group

 

Jason

 

On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net
mailto:jdso...@shyle.net  wrote:

** 

Is there any place within this community or that of BMC Communities that I
can share some pictures that I took? I am not a big fan of picasso or some
of those online photo sharing sites so have not created any accounts on
them.

 

I haven't clicked as many as Tony Worthington may have as he was more active
with his camera than I, but I got a few that might be worth sharing..

 

Joe

_ARSlist: Where the Answers Are and have been for 20 years_

 

**

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
Where the Answers Are and have been for 20 years_





 

-- 

John Sundberg

Kinetic Data, Inc.

Your Business. Your Process.

 

Save the date!

KEG14

February 24-25, 2014

For more information, click here  -
http://www.kineticdata.com/Events/KEG.html KEG

 

651-556-0930 I john.sundb...@kineticdata.com
mailto:john.sundb...@kineticdata.com  

 http://www.kineticdata.com/ www.kineticdata.com I
http://community.kineticdata.com/ community.kineticdata.com 

 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 

Re: Is it possible to get direct links to SRM Requests

2013-10-09 Thread Tauf Chowdhury
Jamie,
It's page 319 on the SRM Admin Document. This is for version 7604


On Wed, Oct 9, 2013 at 12:04 PM, Jamie jamie.bo...@transamerica.com wrote:

 Hello all,

 I'm looking to see if there is way within SRM for standard requests (Not
 AIF) to have a web URL that takes someone right to the request to fill out.
  For example, if i provide a URL link to a user, they can just click on it
 and it will bring up the Computer Software request for them to fill out and
 they do not have to go through the SRM portal homepage.

 From what I can tell, the standard requests are shown in view, as opposed
 to having a link, so I don't think it's possible, but wanted to check with
 others.  I believe this can be accomplished with AIFs, because it's an
 actual Remedy form, but I'm looking to see if its possible with the
 standard request offerings.


 Thanks for your help!


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
*Tauf Chowdhury

*

___
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Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread Jason Miller
Hmmm.  That is kind of sad.  Web .3 wins over web 2.0.


On Wed, Oct 9, 2013 at 9:15 AM, arslist arsl...@danielbloom.ca wrote:

 **

 We are working on it. you can post a bigger attachment to the ARSlist than
 BMC Communities. Lol.

 ** **

 (but please don’t).

 ** **

 Dan

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
 *Sent:* October 9, 2013 10:42 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Sort of OT: Pictures of WWRUG13..

 ** **

 ** 

 Maybe Dan has someplace on the wwwrug.org or .com site they can be
 loaded.  

 ** **

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe
 D'Souza
 *Sent:* Tuesday, October 08, 2013 11:51 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Sort of OT: Pictures of WWRUG13..

 ** **

 ** 

 BMC Communities documents image file size limitations:

 “Maximum file size: 2.0 MB. Also, please note that images larger than
 1600px wide or 900px tall will be scaled to fit those limits in your
 content.”

 ** **

 Even my 6 year old Nikon that I carry around on road trips (such as the
 RUG) creates images larger than that. So that’s clearly not an option.
 However I’ll try to work around that and let the engine scale it down and
 see how they turn out.

 ** **

 Joe

 ** **
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *John
 Sundberg
 *Sent:* Tuesday, October 08, 2013 11:21 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Sort of OT: Pictures of WWRUG13..

 ** **

 ** 

 How about flickr?

 ** **

 ** **

 -John

 ** **

 On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote:

 ** 

 I notice that online photo sites kind of compress your photos and do not
 display it in the same resolution that you take them in which is why they
 offered me with no incentive to create any accounts on them. I prefer
 buying my own storage devices so I can store them as is with no reduction
 or loss of EXIF image information..

  

 Joe
 --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo
 *Sent:* Tuesday, October 08, 2013 7:17 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Sort of OT: Pictures of WWRUG13..

  

 Well you could create a discussion (
 https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029)
 or a document (
 https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029)
 or a blog post (
 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412)
 and upload photos there but it would be quite crude indeed... There is no
 album function on BMC community (sadly).
 We use flickr to upload our photos (
 http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because
 there is a nice sync functionality on Iphoto but well, since you don't
 really like online photo sharing sites...


 On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:

 Am there..

  

 Maybe a dumb question.. Where and what do you do to post anything? Its
 worse than Facebook.. I thought Facebook was terrible!

  

 Joe

  
 --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Tuesday, October 08, 2013 6:08 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Sort of OT: Pictures of WWRUG13..

  

 ** 

 The WWRUG: World Wide BMC Remedy Users Group* *community:
 https://communities.bmc.com/groups/worldwide-remedy-user-group

  

 Jason

  

 On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:

 ** 

 Is there any place within this community or that of BMC Communities that I
 can share some pictures that I took? I am not a big fan of picasso or some
 of those online photo sharing sites so have not created any accounts on
 them.

  

 I haven’t clicked as many as Tony Worthington may have as he was more
 active with his camera than I, but I got a few that might be worth sharing..
 

  

 Joe

 _ARSlist: Where the Answers Are and have been for 20 years_

  

 **

 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_



 

 ** **

 -- 

 *John Sundberg*

 *Kinetic Data, Inc.*

 *Your Business. Your Process.*

 ** **

 Save the date!

 *KEG14*

 February 24-25, 2014

 *For more information, click here * - 
 KEGhttp://www.kineticdata.com/Events/KEG.html
 

 ** **

 651-556-0930 I* *john.sundb...@kineticdata.com 

 www.kineticdata.com I* 

Re: Is it possible to get direct links to SRM Requests

2013-10-09 Thread Jamie
Thank you Brian  Tauf.  This is the information I was looking for!

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Re: ARS 7.6.04 install on Linux using Command Line

2013-10-09 Thread Campbell, Paul (Paul)
Raj, I just sent you a sanitized sample of what I have used in the past.  I do 
all of my installs via the silent installation method, my servers are on the 
other side of the United States from my office, X-Windows was WAAAY too 
painfully slow, it took 30 minutes to get to the first prompt screen.  The 
other option you have is to use VNC to get the servers console back to your 
desktop, my IT group lets us use VNC during setup and install, then disabled it 
when we went to production.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Tuesday, October 08, 2013 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 install on Linux using Command Line

**
Thanks Fred.
I found Appendix B in ARS v7.6.04 Install doc which describes Silent Install. 
Assume this is what you are referring to.
Any experience, gotchas using this method. Trying to eliminate any potential 
issues which I might encounter doing down this path.
Noticed there are atleast couple listed in KB.
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread Joe D'Souza
I know! That's why I had sent screenshots to the list instead of the actual
picture which reduces its size to a few KBs :-)

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, October 09, 2013 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

We are working on it. you can post a bigger attachment to the ARSlist than
BMC Communities. Lol.

 

(but please don't).

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: October 9, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded.  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, October 08, 2013 11:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

BMC Communities documents image file size limitations:

Maximum file size: 2.0 MB. Also, please note that images larger than 1600px
wide or 900px tall will be scaled to fit those limits in your content.

 

Even my 6 year old Nikon that I carry around on road trips (such as the RUG)
creates images larger than that. So that's clearly not an option. However
I'll try to work around that and let the engine scale it down and see how
they turn out.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, October 08, 2013 11:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

How about flickr?

 

 

-John

 

On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

I notice that online photo sites kind of compress your photos and do not
display it in the same resolution that you take them in which is why they
offered me with no incentive to create any accounts on them. I prefer buying
my own storage devices so I can store them as is with no reduction or loss
of EXIF image information..

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, October 08, 2013 7:17 PM


To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

Well you could create a discussion
(https://communities.bmc.com/discussion/create.jspa?containerType=700
https://communities.bmc.com/discussion/create.jspa?containerType=700contai
nerID=1029 containerID=1029) or a document
(https://communities.bmc.com/document/create.jspa?containerType=700
https://communities.bmc.com/document/create.jspa?containerType=700containe
rID=1029 containerID=1029) or a blog post
(https://communities.bmc.com/blog/create-post!input.jspa?containerType=37
https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co
ntainerID=2412 containerID=2412) and upload photos there but it would be
quite crude indeed... There is no album function on BMC community (sadly).
We use flickr to upload our photos
(http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there
is a nice sync functionality on Iphoto but well, since you don't really like
online photo sharing sites...


On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:

Am there..

 

Maybe a dumb question.. Where and what do you do to post anything? Its worse
than Facebook.. I thought Facebook was terrible!

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, October 08, 2013 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

The WWRUG: World Wide BMC Remedy Users Group community:
https://communities.bmc.com/groups/worldwide-remedy-user-group

 

Jason

 

On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Is there any place within this community or that of BMC Communities that I
can share some pictures that I took? I am not a big fan of picasso or some
of those online photo sharing sites so have not created any accounts on
them.

 

I haven't clicked as many as Tony Worthington may have as he was more active
with his camera than I, but I got a few that might be worth sharing..

 

Joe

_ARSlist: Where the Answers Are and have been for 20 years_

 

**

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
Where the Answers Are and have been for 20 years_





 

-- 

John Sundberg

Kinetic Data, Inc.

Your Business. Your Process.

 

Save the date!

KEG14

February 24-25, 2014

For more information, click here  -
http://www.kineticdata.com/Events/KEG.html KEG

 

651-556-0930 I john.sundb...@kineticdata.com 

 http://www.kineticdata.com/ www.kineticdata.com I
http://community.kineticdata.com/ community.kineticdata.com 

 

 

_ARSlist: Where the Answers Are 

SW00308322

2013-10-09 Thread Rajesh Nair
Hello list
Was seaching in bmc KB for any thing related to our ongoing issue related
to sla
Why going through KB i came across the this fix and they have said you can
find the def in the related ticket id 3303385
I tried my best to get this information but to vain
Is there a way i can get this def file from from the ticket?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Sort of OT: Pictures of WWRUG13..

2013-10-09 Thread Joe D'Souza
I actually used Photoscape http://www.photoscape.org/ps/main/index.php  to
scale down the pictures to post it to communities so it does not loose too
much quality instead of relying on whatever communities uses to scale them
down.. It's a great tool that compares to Adobe Photoshop head to head..

 

These are some of the few that I posted there..

 

https://communities.bmc.com/docs/DOC-26654

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, October 09, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded.  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, October 08, 2013 11:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

BMC Communities documents image file size limitations:

Maximum file size: 2.0 MB. Also, please note that images larger than 1600px
wide or 900px tall will be scaled to fit those limits in your content.

 

Even my 6 year old Nikon that I carry around on road trips (such as the RUG)
creates images larger than that. So that's clearly not an option. However
I'll try to work around that and let the engine scale it down and see how
they turn out.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, October 08, 2013 11:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

How about flickr?

 

 

-John

 

On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

I notice that online photo sites kind of compress your photos and do not
display it in the same resolution that you take them in which is why they
offered me with no incentive to create any accounts on them. I prefer buying
my own storage devices so I can store them as is with no reduction or loss
of EXIF image information..

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, October 08, 2013 7:17 PM


To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

Well you could create a discussion
(https://communities.bmc.com/discussion/create.jspa?containerType=700
https://communities.bmc.com/discussion/create.jspa?containerType=700contai
nerID=1029 containerID=1029) or a document
(https://communities.bmc.com/document/create.jspa?containerType=700
https://communities.bmc.com/document/create.jspa?containerType=700containe
rID=1029 containerID=1029) or a blog post
(https://communities.bmc.com/blog/create-post!input.jspa?containerType=37
https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co
ntainerID=2412 containerID=2412) and upload photos there but it would be
quite crude indeed... There is no album function on BMC community (sadly).
We use flickr to upload our photos
(http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there
is a nice sync functionality on Iphoto but well, since you don't really like
online photo sharing sites...


On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:

Am there..

 

Maybe a dumb question.. Where and what do you do to post anything? Its worse
than Facebook.. I thought Facebook was terrible!

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, October 08, 2013 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: Pictures of WWRUG13..

 

** 

The WWRUG: World Wide BMC Remedy Users Group community:
https://communities.bmc.com/groups/worldwide-remedy-user-group

 

Jason

 

On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Is there any place within this community or that of BMC Communities that I
can share some pictures that I took? I am not a big fan of picasso or some
of those online photo sharing sites so have not created any accounts on
them.

 

I haven't clicked as many as Tony Worthington may have as he was more active
with his camera than I, but I got a few that might be worth sharing..

 

Joe

_ARSlist: Where the Answers Are and have been for 20 years_

 

**

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
Where the Answers Are and have been for 20 years_





 

-- 

John Sundberg

Kinetic Data, Inc.

Your Business. Your Process.

 

Save the date!

KEG14

February 24-25, 2014

For more information, click here  -
http://www.kineticdata.com/Events/KEG.html KEG

 

651-556-0930 I john.sundb...@kineticdata.com 

 http://www.kineticdata.com/ www.kineticdata.com I
http://community.kineticdata.com/ community.kineticdata.com 

 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have 

Hub and Spoke Model, introduced in 8.0 or in 8.1?

2013-10-09 Thread Drew Shuller
Hi everyone. Was the Hub and Spoke deployment model introduced in ITSM 8 or
8.1?

Drew
Soto Cano Air Base
Palmerola, Honduras

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Where the Answers Are, and have been for 20 years


Re: Hub and Spoke Model, introduced in 8.0 or in 8.1?

2013-10-09 Thread Carl Wilson
Hi,

8.0.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: 09 October 2013 18:57
To: arslist@ARSLIST.ORG
Subject: Hub and Spoke Model, introduced in 8.0 or in 8.1?

 

** 

Hi everyone. Was the Hub and Spoke deployment model introduced in ITSM 8 or
8.1? 

 

Drew

Soto Cano Air Base

Palmerola, Honduras

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Last PowerPoint from WWRUG13

2013-10-09 Thread Blairing
Howard,

I'm the author of that last PowerPoint in the WWRUG13 closing session, so I can 
tell you what was there.

The addresses you seek are people we believe will be involved in running and 
planning the BMC User Event in October 2014 in Orlando. We encourage you to let 
them know what you expect, prefer, enjoy and look forward to experiencing at 
the next conference. I won't drop someone's email address on a public mailing 
list (which is actually what I did at the conference, sorry!) but I'll send 
those to you in private email. We also encourage you to send the messages about 
what you expect to people you normally deal with at BMC, in whatever way you 
normally contact them. BMC has been a tremendously customer driven company, and 
grass roots make tall grass, which can been seen at high levels :-)

We do expect that the BMC User Event (whatever it is named) will be different 
from WWRUG conferences. It will probably include more products than just those 
based on the Action Request System and probably include more topics from 
internal BMC sources. Anything beyond that is pretty much speculation until BMC 
announces the event plans.

If you attended WWRUG13, thank you! We are still collecting your feedback on 
our session evaluations and conference evaluations pages at wwrug.org

WWRUG plans to run a WWRUG Closer To You conference in Bangalore, India about 6 
months from now. This is also in the planning stages, and we'd like to hear 
from those interested in coming too!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

 On Oct 9, 2013, at 10:35 AM, Richter, Howard (CEI - Atlanta) 
 howard.rich...@coxinc.com wrote:
 
 **
 All,
  
 I wonder if I could get the last page of the last presentation from WWRUG13 
 closing meeting on Friday?
  
 There were some BMC email addresses, that I wanted to write down (but did 
 not).
  
 Thanks,
  
 Howard
  
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: SW00308322

2013-10-09 Thread Joe D'Souza
If you log into support to view your incident ticket info, BMC Support may
have set you up with a ftp download to download that def file.

 

At least that's what they used to do for hot fixes and stuff like that.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Wednesday, October 09, 2013 12:56 PM
To: arslist@ARSLIST.ORG
Subject: SW00308322

 

** 

Hello list
Was seaching in bmc KB for any thing related to our ongoing issue related to
sla
Why going through KB i came across the this fix and they have said you can
find the def in the related ticket id 3303385
I tried my best to get this information but to vain
Is there a way i can get this def file from from the ticket? 


___
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Where the Answers Are, and have been for 20 years


Re: SW00308322

2013-10-09 Thread Rajesh Nair
Joe
I have tried all trick i can think of..
So probably thought someone reading here might be aware of this
This fix was posted 2 years back :-(
On 9 Oct 2013 23:46, Joe D'Souza jdso...@shyle.net wrote:

 **

 If you log into support to view your incident ticket info, BMC Support may
 have set you up with a ftp download to download that def file.

 ** **

 At least that’s what they used to do for hot fixes and stuff like that.***
 *

 ** **

 Joe

 ** **
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Wednesday, October 09, 2013 12:56 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* SW00308322

 ** **

 ** 

 Hello list
 Was seaching in bmc KB for any thing related to our ongoing issue related
 to sla
 Why going through KB i came across the this fix and they have said you can
 find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket? 
  _ARSlist: Where the Answers Are and have been for 20 years_

___
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Where the Answers Are, and have been for 20 years


Re: SW00308322

2013-10-09 Thread Rajesh Nair
To add more this ticket wasn't raised by me or any of my colleagues
On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello list
 Was seaching in bmc KB for any thing related to our ongoing issue related
 to sla
 Why going through KB i came across the this fix and they have said you can
 find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket?


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: SW00308322

2013-10-09 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Rajesh,

I cannot find it either.  I looked under defect and Knowledge Base.
Perhaps contact Support?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Wednesday, October 09, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: SW00308322

** 

To add more this ticket wasn't raised by me or any of my colleagues

On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:


Hello list
Was seaching in bmc KB for any thing related to our ongoing
issue related to sla
Why going through KB i came across the this fix and they have
said you can find the def in the related ticket id 3303385
I tried my best to get this information but to vain
Is there a way i can get this def file from from the ticket?

_ARSlist: Where the Answers Are and have been for 20 years_ 

___
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Where the Answers Are, and have been for 20 years


Re: SW00308322

2013-10-09 Thread Rajesh Nair
Hmm I think thats what i will do
On 10 Oct 2013 00:06, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
lisa.kemes@dla.mil wrote:

 Rajesh,

 I cannot find it either.  I looked under defect and Knowledge Base.
 Perhaps contact Support?

 Lisa

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
 Sent: Wednesday, October 09, 2013 2:26 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: SW00308322

 **

 To add more this ticket wasn't raised by me or any of my colleagues

 On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:


 Hello list
 Was seaching in bmc KB for any thing related to our ongoing
 issue related to sla
 Why going through KB i came across the this fix and they have
 said you can find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket?

 _ARSlist: Where the Answers Are and have been for 20 years_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
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Re: SW00308322

2013-10-09 Thread Downing, Ryan
Hi Rajesh,

Call up support and work with them to get the attached definition files.

I will send you the issue number you need to reference in a separate thread.

This is not a defect or KA, it is a customer created issue through support.

This issue was closed in January 2010.

Hope this helps  :)
Ryan.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Wednesday, October 09, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: SW00308322

**

To add more this ticket wasn't raised by me or any of my colleagues
On 9 Oct 2013 22:25, Rajesh Nair 
rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote:

Hello list
Was seaching in bmc KB for any thing related to our ongoing issue related to sla
Why going through KB i came across the this fix and they have said you can find 
the def in the related ticket id 3303385
I tried my best to get this information but to vain
Is there a way i can get this def file from from the ticket?
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: SW00308322

2013-10-09 Thread Rajesh Nair
Thanks Ryan
I already have the ticket id with me
I Just needed the def file to cross verify the fix provide,as the issue
mentioned is very similar to what we can see in our environment
On 10 Oct 2013 00:11, Downing, Ryan ryan_down...@bmc.com wrote:

 **

 Hi Rajesh,

 ** **

 Call up support and work with them to get the attached definition files. *
 ***

 ** **

 I will send you the issue number you need to reference in a separate
 thread.

 ** **

 This is not a defect or KA, it is a customer created issue through support.
 

 ** **

 This issue was closed in January 2010.

 ** **

 Hope this helps  J

 Ryan.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
 *Sent:* Wednesday, October 09, 2013 2:26 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: SW00308322

 ** **

 ** 

 To add more this ticket wasn't raised by me or any of my colleagues

 On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote:

 Hello list
 Was seaching in bmc KB for any thing related to our ongoing issue related
 to sla
 Why going through KB i came across the this fix and they have said you can
 find the def in the related ticket id 3303385
 I tried my best to get this information but to vain
 Is there a way i can get this def file from from the ticket?

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_

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Where the Answers Are, and have been for 20 years


Re: Java for ARS Install?

2013-10-09 Thread Jason Miller
The core ARS does not need Java (yet).  The Email Engine does and so does
Mid Tier (actually the JSP engine does).  The reliance on Java is
constantly increasing and in some cases where it is not needed today it
will be needed in the future.  You might as well plan on installing Java on
everything except you DB server (at least for MS SQL Server).

Jason


On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote:

 **
 Per compatibility matrix, the following Java versions are listed as
 compatible but my question was more inclined to the need of Java, is Java
 needed for ARS, EE or MT ?
 Where can I find this information in BMC docs to support this...?

 1.   Java 2 Platform, Standard Edition version 5 Update 12 for ARS
 7.6.04
 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1
 As we are planning on installing ARS, EE and MT on separate servers so
 trying to understand the need for Java.
 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Java for ARS Install?

2013-10-09 Thread LJ LongWing
Jason,
While the core Remedy doesn't require it, plugins installed during the
Remedy install DO require it.


On Wed, Oct 9, 2013 at 12:53 PM, Jason Miller jason.mil...@gmail.comwrote:

 **
 The core ARS does not need Java (yet).  The Email Engine does and so does
 Mid Tier (actually the JSP engine does).  The reliance on Java is
 constantly increasing and in some cases where it is not needed today it
 will be needed in the future.  You might as well plan on installing Java on
 everything except you DB server (at least for MS SQL Server).

 Jason


 On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote:

 **
 Per compatibility matrix, the following Java versions are listed as
 compatible but my question was more inclined to the need of Java, is Java
 needed for ARS, EE or MT ?
 Where can I find this information in BMC docs to support this...?

 1.   Java 2 Platform, Standard Edition version 5 Update 12 for ARS
 7.6.04
 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1
 As we are planning on installing ARS, EE and MT on separate servers so
 trying to understand the need for Java.
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: corrupted display of hpd:help desk

2013-10-09 Thread SUBSCRIBE arslist Chuck Benesh
Thanks everyone for your replies.

We've been dealing with different cases of corrupted display, with different 
fixes.

In this case, we did finally track it down to one mid tier server of the two 
that are load balanced. A cache flush, followed by a browser cache delete, 
rectified the issue...this time.

Checking HPD:Help Desk in the WUT is a new trick to have up my sleeve.

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Re: Java for ARS Install?

2013-10-09 Thread Jason Miller
Ooops.  I meant to mention that but just for got.  Thanks!


On Wed, Oct 9, 2013 at 12:13 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Jason,
 While the core Remedy doesn't require it, plugins installed during the
 Remedy install DO require it.


 On Wed, Oct 9, 2013 at 12:53 PM, Jason Miller jason.mil...@gmail.comwrote:

 **
 The core ARS does not need Java (yet).  The Email Engine does and so
 does Mid Tier (actually the JSP engine does).  The reliance on Java is
 constantly increasing and in some cases where it is not needed today it
 will be needed in the future.  You might as well plan on installing Java on
 everything except you DB server (at least for MS SQL Server).

 Jason


 On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote:

 **
 Per compatibility matrix, the following Java versions are listed as
 compatible but my question was more inclined to the need of Java, is Java
 needed for ARS, EE or MT ?
 Where can I find this information in BMC docs to support this...?

 1.   Java 2 Platform, Standard Edition version 5 Update 12 for ARS
 7.6.04
 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1
 As we are planning on installing ARS, EE and MT on separate servers so
 trying to understand the need for Java.
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: Java for ARS Install?

2013-10-09 Thread Jason Miller
Or forgot even.


On Wed, Oct 9, 2013 at 12:28 PM, Jason Miller jason.mil...@gmail.comwrote:

 Ooops.  I meant to mention that but just for got.  Thanks!


 On Wed, Oct 9, 2013 at 12:13 PM, LJ LongWing lj.longw...@gmail.comwrote:

 **
 Jason,
 While the core Remedy doesn't require it, plugins installed during the
 Remedy install DO require it.


 On Wed, Oct 9, 2013 at 12:53 PM, Jason Miller jason.mil...@gmail.comwrote:

 **
 The core ARS does not need Java (yet).  The Email Engine does and so
 does Mid Tier (actually the JSP engine does).  The reliance on Java is
 constantly increasing and in some cases where it is not needed today it
 will be needed in the future.  You might as well plan on installing Java on
 everything except you DB server (at least for MS SQL Server).

 Jason


 On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote:

 **
 Per compatibility matrix, the following Java versions are listed as
 compatible but my question was more inclined to the need of Java, is Java
 needed for ARS, EE or MT ?
 Where can I find this information in BMC docs to support this...?

 1.   Java 2 Platform, Standard Edition version 5 Update 12 for ARS
 7.6.04
 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1
 As we are planning on installing ARS, EE and MT on separate servers so
 trying to understand the need for Java.
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




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Re: Last PowerPoint from WWRUG13

2013-10-09 Thread Matt Laurenceau
Thanks Howard.

A social (and *transparent*, thus with far more inertia) way for you to
influence is to *post/vote/comment *on Ideas for 2014 Event, in WWRUG Group
on BMC Communities http://bit.ly/19z2OVT. A couple of you did it already,
and I can tell you it was noticed :)

We'll make sure the BMC Events team (very friendly and open people) looks
at these post to leverage your collaborative thoughts, and make the Event a
success for the Community.

Take care, Matt

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L https://twitter.com/matt_L
Skype: matt.laurenceau



On Wed, Oct 9, 2013 at 5:35 PM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 All,

 ** **

 I wonder if I could get the last page of the last presentation from
 WWRUG13 closing meeting on Friday? 

 ** **

 There were some BMC email addresses, that I wanted to write down (but did
 not).

 ** **

 Thanks,

 ** **

 Howard

 ** **

 [image: Description: Description: Description: Cox Enterprises, 
 Inc]http://www.coxenterprises.com/
 

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

 [image: Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
 

 Submit your idea today for a chance to earn a badge and be entered into a
 monthly drawing for a $10 gift card.
 *Submit your idea:* 
 http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas
 * *
 *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
 yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
 

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L https://twitter.com/matt_L
Skype: matt.laurenceau

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Re: Is it possible to get direct links to SRM Requests

2013-10-09 Thread Boyd, Rebecca
The URL builder is a great feature but the URLs themselves can be hard to
track once they get into the wild. Next thing you know someone takes an SRD
off line or modifies the webpage. We update the SRD worklog with the link
to the webpage so we know where it's published.


On Wed, Oct 9, 2013 at 12:33 PM, Jamie jamie.bo...@transamerica.com wrote:

 Thank you Brian  Tauf.  This is the information I was looking for!


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-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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RFE: Functions in the Developer Studio that I would love to see..

2013-10-09 Thread Joe D'Souza
Listers,

 

The Developer Studio already has a number of functions that are really
awesome that you can't imagine another dev tool without..

 

While using these existing awesome features, I had ideas of how some
existing ideas could be applied in other areas. I have briefly documented
this in the ideas section of the BMC Developer Community.

 

Please review this idea I have for Renaming, Deleting, Editing
https://communities.bmc.com/ideas/3586  multiple objects when logged to
multiple servers that I have created in the BMC Communities upon the
suggestion of the AR System Developer Studio team that I talked with on the
evening with the engineering at WWRUG 2013. If you genuinely like this idea
https://communities.bmc.com/ideas/3586 , please vote for it - if you have
suggestions please comment on it.

 

Please visit my idea https://communities.bmc.com/ideas/3586  at
https://communities.bmc.com/ideas/3586 and offer your honest opinions on
whether or not it would be useful to have this incorporated in a future
release of the Remedy Developer Studio..

 

Cheers

 

Joe


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Re: RFE: Functions in the Developer Studio that I would love to see..

2013-10-09 Thread LJ LongWing
Don't forget to vote for your own ideas :)


On Wed, Oct 9, 2013 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Listers,

 ** **

 The Developer Studio already has a number of functions that are really
 awesome that you can’t imagine another dev tool without..

 ** **

 While using these existing awesome features, I had ideas of how some
 existing ideas could be applied in other areas. I have briefly documented
 this in the ideas section of the BMC Developer Community.

 ** **

 Please review this idea I have for Renaming, Deleting, Editing multiple
 objects when logged to multiple 
 servershttps://communities.bmc.com/ideas/3586that I have created in the BMC 
 Communities upon the suggestion of the AR
 System Developer Studio team that I talked with on the evening with the
 engineering at WWRUG 2013. If you genuinely like this 
 ideahttps://communities.bmc.com/ideas/3586,
 please vote for it – if you have suggestions please comment on it.

 ** **

 Please visit my idea https://communities.bmc.com/ideas/3586 at
 https://communities.bmc.com/ideas/3586 and offer your honest opinions on
 whether or not it would be useful to have this incorporated in a future
 release of the Remedy Developer Studio..

 ** **

 Cheers

 ** **

 Joe
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: RFE: Functions in the Developer Studio that I would love to see..

2013-10-09 Thread Joe D'Souza
Newbie at this dev community thingy.. I guess I'm growing young ;)

 

Just voted after Jason commented suggesting the same thing on the BMC
Communities.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 09, 2013 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: RFE: Functions in the Developer Studio that I would love to
see..

 

** 

Don't forget to vote for your own ideas :)

 

On Wed, Oct 9, 2013 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Listers,

 

The Developer Studio already has a number of functions that are really
awesome that you can't imagine another dev tool without..

 

While using these existing awesome features, I had ideas of how some
existing ideas could be applied in other areas. I have briefly documented
this in the ideas section of the BMC Developer Community.

 

Please review this idea I have for Renaming,
https://communities.bmc.com/ideas/3586  Deleting, Editing multiple objects
when logged to multiple servers that I have created in the BMC Communities
upon the suggestion of the AR System Developer Studio team that I talked
with on the evening with the engineering at WWRUG 2013. If you genuinely
like this idea https://communities.bmc.com/ideas/3586 , please vote for it
- if you have suggestions please comment on it.

 

Please visit my idea https://communities.bmc.com/ideas/3586  at
https://communities.bmc.com/ideas/3586 and offer your honest opinions on
whether or not it would be useful to have this incorporated in a future
release of the Remedy Developer Studio..

 

Cheers

 

Joe

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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RFE: Controlling the Flushing action of the Mid-Tier Cache

2013-10-09 Thread Joe D'Souza
Currently the flushing action of the Mid-Tier Cache is limited to either
flushing the entire cache (HUGE performance hit) or using the new Sync Cache
feature (relatively less of a performance hit).

 

It would be nice if there was another layer of control over what a developer
or a Mid-Tier administrator would have liked to flush. And that is the
ability to flush an individual object - Just the Form, or just one Active
Link, or just one Form Menu, etc. or a selected list of these.

 

The Sync Cache feature already having been built, whose functionality I was
a little confused over because it still takes a ton of time to happen, I
would not think going one layer deeper would be that much more difficult,
and flush just selected objects.

 

This could be implemented both on the Mid-Tier configuration application

 

OR

 

Even better on the Developer Studio itself. The Developer Studio can already
store information of various Mid-Tier servers associated with various AR
Servers from various environments such as Development, Test, QA, Staging,
Production etc. in its Mid-Tier servers Information. It already has the
ability to view a form through a browser utility. In version 8 it has even
gone a step further to model permissions you want to view the form with.
Below is a screen shot of a limited version of this functionality in
7.6.04..

 



 

It would be nice to be able to right click on a newly created menu, and
perform a Cache on Selected Mid-Tier Server and offer the developer a choice
of valid servers associated with that environment that he would like to
flush the cache without leaving the Developer Studio and choose single
objects or a finite list of objects to flush instead of having the Sync
cache flush all the recently developed objects, which may not be what he
wants to do.

 

In my opinion this would be less time consuming that even the Sync feature,
and will give the developer a better control on what they are ready to
publish as finished code to the user.

 

I would like to know what you'll think of this one too.

 

I have yet another couple of ideas I spoke to engineering about that I was
asked to post on here so it could be run by the community.

 

Please visit the community area to vote on this
https://communities.bmc.com/ideas/3588  one if you like it at
https://communities.bmc.com/ideas/3588.

 

Cheers

 

Joe D'Souza

 


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image001.jpg

Idea: Get Save Next back in MidTier

2013-10-09 Thread Pargeter, Christie :CO IS
This was functionality in the User Tool where you could open a list of
records, make a change press Save  Next the system would automatically
save your record and move to the next in the Search Results List.  I
have used this to do data cleanup and even process a number of tickets
since I could do the work on one, save  next, do the work on the next.

https://communities.bmc.com/ideas/2757 

 

 

 

 




Christie Pargeter 
Legacy Health 

IS - BI And Data Services

SR Technical Analyst

cparge...@lhs.org mailto:cparge...@lhs.org 

  1120 Building 

tel: 503-415-5149

 


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Re: Support Company based muti-tenancy

2013-10-09 Thread Deepak Pathak
So why can't we just create the necessary active links to impose those 
restrictions each time someone searches or tries to view / modify a change or 
incident? These can just be custom objects and when you put the form in search 
mode you could automatically restrict the search .

Other than the complexity to derive the access restrictions I don't see any 
other downside to it. Am I incorrect ?

Sent from my iPhone

 On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote:
 
 **
 Agreed.
 
 We'd prefer the ability to say...
 
 This group's tickets are invisible to everyone else, including sister 
 support teams within our company and other companies.
 
 This data in CMDB can be seen by all in our company, but not others.
 
 This data in CMDB can be seen by all companies
 
 These support KB articles are only for NOC people.
 
 These SRM catalog entries are for all companies except (x) and (y).
 
 etc
 
 In Sony's case, we'd like to offer the app to other sister divisions while 
 keeping some elements proprietary to ours, but take it a step deeper and say 
 the SOC's tickets cannot be viewed by anyone not in the SOC group(s).
 
 I have played with 8.1 in a dev sandbox but not delved into multi-tenancy 
 changes yet.  In 7.6.04, the model was insufficient in complexity/options to 
 allow this efficiently.
 
 Ray Gellenbeck
 Mgr, BSM
 Sony Network Entertainment Int'l
 San Diego, CA
 
 From: John Marshall marsh...@gmail.com
 To: arslist@ARSLIST.ORG 
 Sent: Thursday, October 3, 2013 8:46 AM
 Subject: Re: Support Company based muti-tenancy
 
 **
 Hi Ryan,
 
 I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is 
 based and controlled at the Company level”.
  
 However, I think for my issue I would like multi-tenancy to be defined as 
 “Tenancy is based and controlled at the _Organizational_ level while allowing 
 access to company level data”
 
 Here is what I _think_ the issues would still be trying to setup the system 
 with support users having unrestricted access and the end users having access 
 to specific companies.
  
 1. If I give the support users Unrestricted Access then all the support 
 users will see ALL the tickets in the other organization’s area and we only 
 want them to see items in their area
  
 2. End users belong to an overarching company of which all the other 
 (support) organizations are children of that company, so end users will 
 belong to that overarching company vs. a specific “sub company” (organization)
 Let me see if I can give a use case based on what I really want to do...
 I work at GWU and ALL the users (end users and support users) will need to 
 belong to the company GWU.
 I also have 2 organizations, IT and AT, that want to be able to be completely 
 autonomous from one another but still use the same user base (GWU users). I 
 would like to setup the support user in the IT group to belong to a IT 
 “company/org” and the AT support users belong to a AT “company/org”
 So when a user calls IT to report an issue, I would like the IT people to be 
 able to
 a) Retrieve the user records from the GWU pool of users (which we can with 
 Support Company Access Config)
 b) Have the business rules for IT be used to process the ticket.
 c) Not have the AT group be able to see the tickets that belong to IT
 Then I would like the same to happen for the AT group when a user calls AT to 
 report an issue.
 I think the highest priority is based on Incident and Problem, but this would 
 need to cascade to the other ITSM modules as well
 Again, thanks for the input. Hopefully the above clears up a little bit what 
 I am looking for, however I think that might not be something that can be 
 done with just configuration options (but I am hoping to be proven wrong)
  
 John
  
 
 
 On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.com wrote:
 **
 Hi John,
  
 If I understand your dilemma correctly then ITSM 8.1 should be able to handle 
 this scenario with the following assumptions:
  
 1. Support people have Unrestricted Access
 2. End users have Restricted Access to the Company (department) to which 
 they belong
  
 In ITSM 8.1 multi-tenancy works as follows:
  
 Ø  Multi-tenancy is a feature in the BMC Remedy Applications that enables you 
 to control which records and specific configuration data are exposed to a 
 user, based on the user’s permissions. Tenancy is based and controlled at the 
 Company level.  Various forms in the BMC Remedy Applications expose one or 
 more Company fields that control the tenancy access for a given record.
 Ø  Row-level security typically works as follows:
 o   On main user facing transactional forms:
 §  Tenancy is based on the  Customer Company and/or Process Company defined 
 on the record (sets field 112)
 §  Tenancy is also based on the Support Companies assigned to a record (sets 
 field 60900)
 o   Child forms:
 §  Child form should inherit their parents tenancy permissions
 o   Join forms
 §  

Re: Support Company based muti-tenancy

2013-10-09 Thread LJ LongWing
One down side to it is that active links are only client side.  If these
people shouldn't have access to the data, then it needs to not even be
filters...it needs to be permissions.  Active Links would stop someone from
getting the form openbut what about searches in consoles that show the
data?  What about the ODBC/JDBC reporting capabilitiesthose don't fire
workflow...they just use permissions to access data.

Active Links would provide one layer of 'stop'...but it would only be one,
and it would be overall ineffective in the entire system.


On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak dpathak1...@gmail.com wrote:

 **
 So why can't we just create the necessary active links to impose those
 restrictions each time someone searches or tries to view / modify a change
 or incident? These can just be custom objects and when you put the form in
 search mode you could automatically restrict the search .

 Other than the complexity to derive the access restrictions I don't see
 any other downside to it. Am I incorrect ?

 Sent from my iPhone

 On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com
 wrote:

 **
 Agreed.

 We'd prefer the ability to say...

 This group's tickets are invisible to everyone else, including sister
 support teams within our company and other companies.

 This data in CMDB can be seen by all in our company, but not others.

 This data in CMDB can be seen by all companies

 These support KB articles are only for NOC people.

 These SRM catalog entries are for all companies except (x) and (y).

 etc

 In Sony's case, we'd like to offer the app to other sister divisions while
 keeping some elements proprietary to ours, but take it a step deeper and
 say the SOC's tickets cannot be viewed by anyone not in the SOC group(s).

 I have played with 8.1 in a dev sandbox but not delved into multi-tenancy
 changes yet.  In 7.6.04, the model was insufficient in complexity/options
 to allow this efficiently.

 Ray Gellenbeck
 Mgr, BSM
 Sony Network Entertainment Int'l
 San Diego, CA

   --
  *From:* John Marshall marsh...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Thursday, October 3, 2013 8:46 AM
 *Subject:* Re: Support Company based muti-tenancy

 **
 Hi Ryan,

  I think that this phrase sums up perfectly what multi-tenancy is
 “Tenancy is based and controlled at the Company level”.

 However, I think for my issue I would like multi-tenancy to be defined as
 “Tenancy is based and controlled at the _Organizational_ level while
 allowing access to company level data”

 Here is what I _think_ the issues would still be trying to setup the
 system with support users having unrestricted access and the end users
 having access to specific companies.

 1. If I give the support users Unrestricted Access then all the support
 users will see ALL the tickets in the other organization’s area and we only
 want them to see items in their area

 2. End users belong to an overarching company of which all the other
 (support) organizations are children of that company, so end users will
 belong to that overarching company vs. a specific “sub company”
 (organization)
 Let me see if I can give a use case based on what I really want to do...
 I work at GWU and ALL the users (end users and support users) will need to
 belong to the company GWU.
 I also have 2 organizations, IT and AT, that want to be able to be
 completely autonomous from one another but still use the same user base
 (GWU users). I would like to setup the support user in the IT group to
 belong to a IT “company/org” and the AT support users belong to a AT
 “company/org”
 So when a user calls IT to report an issue, I would like the IT people to
 be able to
 a) Retrieve the user records from the GWU pool of users (which we can with
 Support Company Access Config)
 b) Have the business rules for IT be used to process the ticket.
 c) Not have the AT group be able to see the tickets that belong to IT
 Then I would like the same to happen for the AT group when a user calls AT
 to report an issue.
 I think the highest priority is based on Incident and Problem, but this
 would need to cascade to the other ITSM modules as well
 Again, thanks for the input. Hopefully the above clears up a little bit
 what I am looking for, however I think that might not be something that can
 be done with just configuration options (but I am hoping to be proven wrong)

 John



 On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.comwrote:

 **
 Hi John,
 ** **
 If I understand your dilemma correctly then ITSM 8.1 should be able to
 handle this scenario with the following assumptions:
 ** **
 1. Support people have Unrestricted Access
 2. End users have Restricted Access to the Company (department) to which
 they belong
 ** **
 In ITSM 8.1 multi-tenancy works as follows:
 ** **
 **Ø  **Multi-tenancy is a feature in the BMC Remedy Applications that
 enables you to control which records and 

Re: Java for ARS Install?

2013-10-09 Thread Raj
Thanks Jason and Lj. 
Appreciate much!


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Re: ARS 7.6.04 install on Linux using Command Line

2013-10-09 Thread Raj
Thanks a bunch! Paul.
I am going to give this a try.

Regards,
Raj



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Re: Error on startup: Malformed \uxxxx encoding

2013-10-09 Thread Mike Steiner
I've been fighting the same issue. Turns out there are some backslash 
characters in the ar.cfg file that were causing the problem for me. I isolated 
it to the backslashes in the SQL-Log-File parameter. Change the backslashes 
(\) to forward slashes (/) in the file path to resolve.
Funny thing is that the backslashes in the other paramaters like API-Log-File 
and Filter-Log-File don't cause a problem.
Hope this works for you.

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Re: Error on startup: Malformed \uxxxx encoding

2013-10-09 Thread Thad Esser
Oh, that will be a groaner if that's what it is.  I'm on my way out the
door tonight, but will give it a try in the morning.  Two hmms:
1.  We are on Windows servers, so you'd think backslashes would be okay.
 (I do have that line in my ar.cfg)
2.  SQL Logging isn't turned on and it still causes the issue?

Thanks for the tip and I'll report back tomorrow.

Thad


On Wed, Oct 9, 2013 at 5:29 PM, Mike Steiner raz...@hotmail.com wrote:

 I've been fighting the same issue. Turns out there are some backslash
 characters in the ar.cfg file that were causing the problem for me. I
 isolated it to the backslashes in the SQL-Log-File parameter. Change the
 backslashes (\) to forward slashes (/) in the file path to resolve.
 Funny thing is that the backslashes in the other paramaters like
 API-Log-File and Filter-Log-File don't cause a problem.
 Hope this works for you.


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Re: RFE: Functions in the Developer Studio that I would love to see..

2013-10-09 Thread Joe D'Souza
I just realized that not all of you may have a community account so since I
had not completely posted this out here I decided to copy my post from the
communities to here..

 

***Begin of my post to the communities***

I verbally spoke about this idea to the Developer Studio development team at
the WWRUG and I feel it is a really good idea. I want to hear your reviews
as peer AR System developers who might be using the Developer Studio..

 

The idea is really very simple and honestly inspired by an already existing
feature in the Remedy Developer Studio.

 

Currently when you are logged into multiple servers, and you open an object
list from one of the servers, it is possible to open the same object, if it
exists on the other servers you are logged on to. If you have never used
that feature, this
https://www.youtube.com/watch?feature=player_embeddedv=ZRH3jgagY_c
little video I created for the tips and tricks session of the WWRUG, should
help you understand how to use the feature.

 

https://www.youtube.com/watch?feature=player_embeddedv=ZRH3jgagY_c

 

PS: For some reason this video would not work on my FireFox browser but
worked on Safari, so in case you have a similar problem, consider an
alternate browser.

 

I suggested that they could extend this idea to other editing functions
besides just opening objects just like they have Open Selected to compliment
the action Open.

 

The other action that I suggested to them was Rename Selected to compliment
Rename on the current object list. This would save us quite a bit of
conflicts if we forgot to rename an object that we renamed in development
for whatever reasons, in other environments, as migrations would duplicate
the object.

 

Another action that could be built using the same idea is Delete Selected to
compliment Delete on the current object list. This again would mean deleted
objects would stay deleted.

 

Similarly an action Edit Selected to compliment Edit in the current object
list to edit multiple objects, if that whole list was present on another
server.

 

Personally I think these features if designed nicely would rock...

 

What do you'll think??

 

Cheers

 

Joe D'Souza

 

***End of my post to the communities***

 

 

  _  

From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Wednesday, October 09, 2013 4:43 PM
To: ARS Discussion List
Subject: RFE: Functions in the Developer Studio that I would love to see..
Importance: High

 

Listers,

 

The Developer Studio already has a number of functions that are really
awesome that you can't imagine another dev tool without..

 

While using these existing awesome features, I had ideas of how some
existing ideas could be applied in other areas. I have briefly documented
this in the ideas section of the BMC Developer Community.

 

Please review this idea I have for Renaming, Deleting, Editing
https://communities.bmc.com/ideas/3586  multiple objects when logged to
multiple servers that I have created in the BMC Communities upon the
suggestion of the AR System Developer Studio team that I talked with on the
evening with the engineering at WWRUG 2013. If you genuinely like this idea
https://communities.bmc.com/ideas/3586 , please vote for it - if you have
suggestions please comment on it.

 

Please visit my idea https://communities.bmc.com/ideas/3586  at
https://communities.bmc.com/ideas/3586 and offer your honest opinions on
whether or not it would be useful to have this incorporated in a future
release of the Remedy Developer Studio..

 

Cheers

 

Joe


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Re: RFE: Controlling the Flushing action of the Mid-Tier Cache

2013-10-09 Thread Susan Palmer
Hi Joe,

You get my vote !  We have just launched our first mid-tier (v8.1).  I now
understand the pain of 'cache flushing'.  I believe it actually affected
the whole server today preventing clients from connecting also.  We do
still use v7.5/7.6 client.  We just migrated our new production server last
weekend so this is still very new experience.

Having been used to putting changes in anytime without any effect other
than users not seeing them until they next logged in, there was never a
performance hit.

Now I have to say that the mid-tier screams and is wildly fast so I am
happy about that.

Of course I have to work through a list of little oddities that don't work
exactly the same as in the client.

Susan


On Wed, Oct 9, 2013 at 5:03 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Currently the flushing action of the Mid-Tier Cache is limited to either
 flushing the entire cache (HUGE performance hit) or using the new Sync
 Cache feature (relatively less of a performance hit).

 ** **

 It would be nice if there was another layer of control over what a
 developer or a Mid-Tier administrator would have liked to flush. And that
 is the ability to flush an individual object - Just the Form, or just one
 Active Link, or just one Form Menu, etc. or a selected list of these.

 ** **

 The Sync Cache feature already having been built, whose functionality I
 was a little confused over because it still takes a ton of time to happen,
 I would not think going one layer deeper would be that much more difficult,
 and flush just selected objects.

 

 ** **

 This could be implemented both on the Mid-Tier configuration application**
 **

 ** **

 OR

 ** **

 Even better on the Developer Studio itself. The Developer Studio can
 already store information of various Mid-Tier servers associated with
 various AR Servers from various environments such as Development, Test, QA,
 Staging, Production etc. in its Mid-Tier servers Information. It already
 has the ability to view a form through a browser utility. In version 8 it
 has even gone a step further to model permissions you want to view the form
 with. Below is a screen shot of a limited version of this functionality in
 7.6.04..

 ** **

 

 ** **

 It would be nice to be able to right click on a newly created menu, and
 perform a Cache on Selected Mid-Tier Server and offer the developer a
 choice of valid servers associated with that environment that he would like
 to flush the cache without leaving the Developer Studio and choose single
 objects or a finite list of objects to flush instead of having the Sync
 cache flush all the recently developed objects, which may not be what he
 wants to do.

 ** **

 In my opinion this would be less time consuming that even the Sync
 feature, and will give the developer a better control on what they are
 ready to publish as finished code to the user.

 ** **

 I would like to know what you'll think of this one too.

 ** **

 I have yet another couple of ideas I spoke to engineering about that I was
 asked to post on here so it could be run by the community.

 ** **

 Please visit the community area to vote on this 
 onehttps://communities.bmc.com/ideas/3588if you like it at
 https://communities.bmc.com/ideas/3588.

 ** **

 Cheers

 ** **

 Joe D'Souza

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_

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image001.jpg

Re: Support Company based muti-tenancy

2013-10-09 Thread Deepak Pathak
Got it. Makes sense if users have those kinds of access and are not limited to 
just the web access.

Thanks for the reply. :)

Deepak

Sent from my iPhone

 On Oct 9, 2013, at 5:47 PM, LJ LongWing lj.longw...@gmail.com wrote:
 
 **
 One down side to it is that active links are only client side.  If these 
 people shouldn't have access to the data, then it needs to not even be 
 filters...it needs to be permissions.  Active Links would stop someone from 
 getting the form openbut what about searches in consoles that show the 
 data?  What about the ODBC/JDBC reporting capabilitiesthose don't fire 
 workflow...they just use permissions to access data.
 
 Active Links would provide one layer of 'stop'...but it would only be one, 
 and it would be overall ineffective in the entire system.
 
 
 On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak dpathak1...@gmail.com wrote:
 **
 So why can't we just create the necessary active links to impose those 
 restrictions each time someone searches or tries to view / modify a change 
 or incident? These can just be custom objects and when you put the form in 
 search mode you could automatically restrict the search .
 
 Other than the complexity to derive the access restrictions I don't see any 
 other downside to it. Am I incorrect ?
 
 Sent from my iPhone
 
 On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote:
 
 **
 Agreed.
 
 We'd prefer the ability to say...
 
 This group's tickets are invisible to everyone else, including sister 
 support teams within our company and other companies.
 
 This data in CMDB can be seen by all in our company, but not others.
 
 This data in CMDB can be seen by all companies
 
 These support KB articles are only for NOC people.
 
 These SRM catalog entries are for all companies except (x) and (y).
 
 etc
 
 In Sony's case, we'd like to offer the app to other sister divisions while 
 keeping some elements proprietary to ours, but take it a step deeper and 
 say the SOC's tickets cannot be viewed by anyone not in the SOC group(s).
 
 I have played with 8.1 in a dev sandbox but not delved into multi-tenancy 
 changes yet.  In 7.6.04, the model was insufficient in complexity/options 
 to allow this efficiently.
 
 Ray Gellenbeck
 Mgr, BSM
 Sony Network Entertainment Int'l
 San Diego, CA
 
 From: John Marshall marsh...@gmail.com
 To: arslist@ARSLIST.ORG 
 Sent: Thursday, October 3, 2013 8:46 AM
 Subject: Re: Support Company based muti-tenancy
 
 **
 Hi Ryan,
 
 I think that this phrase sums up perfectly what multi-tenancy is “Tenancy 
 is based and controlled at the Company level”.
  
 However, I think for my issue I would like multi-tenancy to be defined as 
 “Tenancy is based and controlled at the _Organizational_ level while 
 allowing access to company level data”
 
 Here is what I _think_ the issues would still be trying to setup the system 
 with support users having unrestricted access and the end users having 
 access to specific companies.
  
 1. If I give the support users Unrestricted Access then all the support 
 users will see ALL the tickets in the other organization’s area and we only 
 want them to see items in their area
  
 2. End users belong to an overarching company of which all the other 
 (support) organizations are children of that company, so end users will 
 belong to that overarching company vs. a specific “sub company” 
 (organization)
 Let me see if I can give a use case based on what I really want to do...
 I work at GWU and ALL the users (end users and support users) will need to 
 belong to the company GWU.
 I also have 2 organizations, IT and AT, that want to be able to be 
 completely autonomous from one another but still use the same user base 
 (GWU users). I would like to setup the support user in the IT group to 
 belong to a IT “company/org” and the AT support users belong to a AT 
 “company/org”
 So when a user calls IT to report an issue, I would like the IT people to 
 be able to
 a) Retrieve the user records from the GWU pool of users (which we can with 
 Support Company Access Config)
 b) Have the business rules for IT be used to process the ticket.
 c) Not have the AT group be able to see the tickets that belong to IT
 Then I would like the same to happen for the AT group when a user calls AT 
 to report an issue.
 I think the highest priority is based on Incident and Problem, but this 
 would need to cascade to the other ITSM modules as well
 Again, thanks for the input. Hopefully the above clears up a little bit 
 what I am looking for, however I think that might not be something that can 
 be done with just configuration options (but I am hoping to be proven wrong)
  
 John
  
 
 
 On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.com wrote:
 **
 Hi John,
  
 If I understand your dilemma correctly then ITSM 8.1 should be able to 
 handle this scenario with the following assumptions:
  
 1. Support people have Unrestricted Access
 2. End users have 

Re: Support Company based muti-tenancy

2013-10-09 Thread Jason Miller
I have used a filter on GET to stop ODBC access before.  I agree
permissions are the way to go but ODBC can fire workflow on GET.


On Wed, Oct 9, 2013 at 3:47 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 One down side to it is that active links are only client side.  If these
 people shouldn't have access to the data, then it needs to not even be
 filters...it needs to be permissions.  Active Links would stop someone from
 getting the form openbut what about searches in consoles that show the
 data?  What about the ODBC/JDBC reporting capabilitiesthose don't fire
 workflow...they just use permissions to access data.

 Active Links would provide one layer of 'stop'...but it would only be one,
 and it would be overall ineffective in the entire system.


 On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak dpathak1...@gmail.comwrote:

 **
 So why can't we just create the necessary active links to impose those
 restrictions each time someone searches or tries to view / modify a change
 or incident? These can just be custom objects and when you put the form in
 search mode you could automatically restrict the search .

 Other than the complexity to derive the access restrictions I don't see
 any other downside to it. Am I incorrect ?

 Sent from my iPhone

 On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com
 wrote:

 **
 Agreed.

 We'd prefer the ability to say...

 This group's tickets are invisible to everyone else, including sister
 support teams within our company and other companies.

 This data in CMDB can be seen by all in our company, but not others.

 This data in CMDB can be seen by all companies

 These support KB articles are only for NOC people.

 These SRM catalog entries are for all companies except (x) and (y).

 etc

 In Sony's case, we'd like to offer the app to other sister divisions
 while keeping some elements proprietary to ours, but take it a step deeper
 and say the SOC's tickets cannot be viewed by anyone not in the SOC
 group(s).

 I have played with 8.1 in a dev sandbox but not delved into multi-tenancy
 changes yet.  In 7.6.04, the model was insufficient in complexity/options
 to allow this efficiently.

 Ray Gellenbeck
 Mgr, BSM
 Sony Network Entertainment Int'l
 San Diego, CA

   --
  *From:* John Marshall marsh...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Thursday, October 3, 2013 8:46 AM
 *Subject:* Re: Support Company based muti-tenancy

 **
 Hi Ryan,

  I think that this phrase sums up perfectly what multi-tenancy is
 “Tenancy is based and controlled at the Company level”.

 However, I think for my issue I would like multi-tenancy to be defined as
 “Tenancy is based and controlled at the _Organizational_ level while
 allowing access to company level data”

 Here is what I _think_ the issues would still be trying to setup the
 system with support users having unrestricted access and the end users
 having access to specific companies.

 1. If I give the support users Unrestricted Access then all the support
 users will see ALL the tickets in the other organization’s area and we only
 want them to see items in their area

 2. End users belong to an overarching company of which all the other
 (support) organizations are children of that company, so end users will
 belong to that overarching company vs. a specific “sub company”
 (organization)
 Let me see if I can give a use case based on what I really want to do...
 I work at GWU and ALL the users (end users and support users) will need
 to belong to the company GWU.
 I also have 2 organizations, IT and AT, that want to be able to be
 completely autonomous from one another but still use the same user base
 (GWU users). I would like to setup the support user in the IT group to
 belong to a IT “company/org” and the AT support users belong to a AT
 “company/org”
 So when a user calls IT to report an issue, I would like the IT people to
 be able to
 a) Retrieve the user records from the GWU pool of users (which we can
 with Support Company Access Config)
 b) Have the business rules for IT be used to process the ticket.
 c) Not have the AT group be able to see the tickets that belong to IT
 Then I would like the same to happen for the AT group when a user calls
 AT to report an issue.
 I think the highest priority is based on Incident and Problem, but this
 would need to cascade to the other ITSM modules as well
 Again, thanks for the input. Hopefully the above clears up a little bit
 what I am looking for, however I think that might not be something that can
 be done with just configuration options (but I am hoping to be proven wrong)

 John



 On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.comwrote:

 **
 Hi John,
 ** **
 If I understand your dilemma correctly then ITSM 8.1 should be able to
 handle this scenario with the following assumptions:
 ** **
 1. Support people have Unrestricted Access
 2. End users have Restricted Access to the Company 

RFE: New KEYWORD for the specific WSDL operation that was consumed...

2013-10-09 Thread Joe D'Souza
I just submitted another RFE https://communities.bmc.com/ideas/3589  that
I had meant to submit months ago but didn't know where to :-). This is an
RFE around WSDL Operations https://communities.bmc.com/ideas/3589 .

 

For your convenience I have copied the entire contents of the RFE
https://communities.bmc.com/ideas/3589  here so if you find this
worthwhile, please visit the community using this link
https://communities.bmc.com/ideas/3589  and vote for it.

 

https://communities.bmc.com/ideas/3589

 

 

 

Background: Over the past couple of years I have somehow managed to get a
few projects that revolved around both publishing and consuming WSDL's. This
particular RFE that I would like to propose is around operations contained
in an AR System WSDL that is published to be consumed by host systems.

 

Currently when a host system consumes a AR System WSDL, the AR System's
Filter mechanism has no way of recognizing what operation from the list of
operations defined in that WSDL, were used by the host system. Not unless
you build something custom as described in the workaround below.

 

So it becomes a little hard in case you want your Filters to evaluate data
based on which operation was responsible to feed it in.

 

Current Workaround (that I use): In the absence of a built in function
(perhaps in the form of a KEYWORD) to recognize the operation that was used
during the consumption of the WSDL, the AR System developer, has to create a
field in on the AR System form that is exposed to the WSDL, and set that
field to a value that a developer could use to identify which operation was
used.

 

The WSDL element that is exposed and mapped to that field in the Input
Mappings, has to be defaulted to a value agreed upon by both the WSDL
developers and its consumers.

 

Limitations of the Workaround: While this workaround seems feasible and
almost airtight when used internally within the corporate network, it falls
apart if you expose the WSDL to hosts outside the control of your
corporation or environment (public WSDL on the internet).

 

When used internally, the various teams interacting with that WSDL could be
made aware of the use of that element and the legal value it must contain,
it is hard, probably impossible, to maintain that kind of control once you
have to expose your WSDL to the outside world.

 

Also, in at least one version if not more of the AR System, there exists a
problem with the defaulted value defined for the element created for that
field, may not stick with the element by the time the WSDL is published. I
have had mixed results with 7.6.04 Patch 003 and 004, where at times it
sticks with it and at times it looses that default value.

 

Besides the defaulted value means nothing if while consuming that WSDL, the
host system decides to write a random string into that element. Due to the
nature of how WSDL's work, the host system could write any other legal value
into that field.

 

It becomes an administration nightmare (and embarrassing) to explain to all
other developers of other host systems that the AR System is incapable of
understanding what operation they just consumed unless they hard code that
operation value into that exposed field because the AR System is simply not
able to recognize what just happened at least as far as what operation was
just used.

 

Justification: Since the only feasible workaround to address this problem
has an obvious weakness (wrong value input in that field), I was wondering
of the possibility for the AR System WSDL mechanism to be given that ability
to set that value internally using an internal mechanism. Ideally the name
of that operation should be used to recognize which operation from the WSDL
was used.

 

 

Cheers

 

Joe


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RFE: A Countdown / Timer / Stopwatch type field...

2013-10-09 Thread Joe D'Souza
This is something I wished the AR System had OTB a few months ago as well.

 

https://communities.bmc.com/ideas/3590

 

 

A Countdown / Timer / Stopwatch https://communities.bmc.com/ideas/3590
type field...

 

This is a really simple idea.. Whether its worth it or not is another
question..

 

Background: Recently when I was developing an application, I had integrated
the AR System to ETAdirect, an external application that is a tool to
mobilize field force.. Before creating and scheduling appointments for
techs, the representative when on call with the customer queried ETAdirect
through a WSDL call, to get what is known as capacity from ETAdirect.

 

Since multiple techs query this capacity perhaps at the same time with
multiple callers calling in across the state or country, there is a good
chance that a capacity requested might be not quite valid after a few
minutes, as the tech offers options to the customer.

 

This is when I wished I could easily without the need for polling or
interval based Active Links, display a countdown timer, wherein the
requested capacity would be no longer valid after say 3 minutes or
whatever..

 

Countdown / Timer / Stopwatch Field?: It would have been really cool to
handle a situation such as this if the representative had a visible ticking
clock set at lets say 3:00 going down to 2:59, 2:58, 2:57 0:00 just like
the Amazon or eBay experience when buying stuff from Lightning Deals or the
last few seconds of an auction..

 

A suggestion towards achieving this could be leveraging the existing Time
field with a certain display type to convert it to a Countdown, or a Timer
or Stopwatch. I think that would be really really cool.. It would give the
AR System a pretty cool bell and whistle considering its a tracking
system...

 

There are various workarounds you can device for this, but I can't imagine
any being cleaner or neater than if there was a OTB field available to
display a clock that showed a user that he/she is on the clock for
completing a certain task.

 

Cheers

 

Joe D'Souza


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