Re: Sort of OT: Pictures of WWRUG13..
So I resorted to using the BMC Communities to post some of the pictures I took at the WWRUG. Find it at.. https://communities.bmc.com/docs/DOC-26654 Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, October 08, 2013 11:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
Indeed, it¹s only for sharing purposes :) De : Jason Miller jason.mil...@gmail.com Répondre à : arslist@ARSLIST.ORG Date : mardi 8 octobre 2013 21:52 À : arslist@ARSLIST.ORG Objet : Re: Sort of OT: Pictures of WWRUG13.. ** I wouldn't consider flickr or YouTube the permanent/final location for your files. They are great for sharing. Let them do their compression and you still keep the originals like you normally do. Honestly I don't want to wait for your 60mb .NEFs to download to view them :) On Tue, Oct 8, 2013 at 9:42 PM, Joe D'Souza jdso...@shyle.net wrote: ** Youtube does compress your files though. So if you intend to store high quality videos, you may want to find a better storage solution. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:58 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. For videos youtube should work nicely. There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug: http://www.youtube.com/watch?v=wUTu5xswkd0 If memory serves, I just had to go into my youtube account and said I wanted to unlock the 15 minutes limit (channel parameter- longer videos), something like that, I see it in French :p : https://support.google.com/youtube/answer/71673?hl=en_US On 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote: If you find out let me know. I have a couple of videos as well. Hbr Sent from my iPhone 5 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Drat let me see how that works out. I¹ll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven¹t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Prompt when logging into mid-tier
Windows 2008 R2 IIS 7 (webserver) Tomcat 6 (jsp engine) Midtier 7604 When opening a config page or home page we are getting a prompt to save or open the CONFIG.JSP file. Best Regards, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prompt when logging into mid-tier
Jennifer, That's definitely not a normal behavior - at least not OTB behavior with those jsp pages.. Looks like you might have altered the login.jsp and the config.jsp page for this to happen. Have you or anyone in your development team added custom code to the OTB jsp pages? If this is the case, compare these with the OTB pages and weed out customization, and re-add only customization that you need. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jennifer Varkey Sent: Wednesday, October 09, 2013 4:15 AM To: arslist@ARSLIST.ORG Subject: Prompt when logging into mid-tier Windows 2008 R2 IIS 7 (webserver) Tomcat 6 (jsp engine) Midtier 7604 When opening a config page or home page we are getting a prompt to save or open the CONFIG.JSP file. Best Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prompt when logging into mid-tier
Hello Joe, It is a new install. Installing the mid-tier by installer method.. We have not touched any of the pages (login or Config). Regards, sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prompt when logging into mid-tier
That's quite odd for that to happen then. My next suspicion would be the browser, installation of plugins or add ons or user actions that is leading to it. What kind of a browser are you using? Have you customized the preferences on the browser or installed any special browser plugins or add ons?? IF so I would disable them all and see if this stops happening then enable them one by one in the hope of getting the one that is causing this. What action do you have to perform when that prompt to save the page happens? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Wednesday, October 09, 2013 4:36 AM To: arslist@ARSLIST.ORG Subject: Re: Prompt when logging into mid-tier Hello Joe, It is a new install. Installing the mid-tier by installer method.. We have not touched any of the pages (login or Config). Regards, sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prompt when logging into mid-tier
Hello Joe, We are running Java 1.7. We have installed a new installation of Mid-tier. So, we have not touched any of the pages. Regards, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prompt when logging into mid-tier
Hi Sonia, we have directory browsing parameter in IIS config, which is 'true' by default. Can you change it to 'false' , restart IIS services Check again. HTH, Abhijit H On Oct 9, 2013 2:18 PM, SUBSCRIBE arslist Sonia sonia_m...@yahoo.co.uk wrote: Hello Joe, We are running Java 1.7. We have installed a new installation of Mid-tier. So, we have not touched any of the pages. Regards, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Prompt when logging into mid-tier
Sonia, It sounds to me like a MIME type issue. I would suggest re running the mid tier installer...if you don't want to do that you'll need to manually modify the MIME types within IIS to let IIS know that jsp files need to be processed by tomcat. Rob On Oct 9, 2013 4:15 AM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: ** Windows 2008 R2 IIS 7 (webserver) Tomcat 6 (jsp engine) Midtier 7604 When opening a config page or home page we are getting a prompt to save or open the CONFIG.JSP file. Best Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
corrupted display of hpd:help desk
Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a corrupted incident form. Fields are missing, or in the wrong place. The attachment shows a current example, where the Assignee field displays instead of the Summary field. If they user enters a value and submits, they get an error that Summary can't be blank. There is a lot more I could say about this, and what we've tried. But, I'm wondering if anybody else has seen this, and been able to fix it. Thanks, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years AssigneeNotSummary.png
Re: Include fields from multiple Forms in filter Notification Message
Thanks Ray…much appreciated. Susan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: October-04-13 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: Include fields from multiple Forms in filter Notification Message ** Join form(s) or temp fields (take 2 steps...first step pull the values from the other forms into temp fields, then use the temp fields in your other action in the same filter). If you go join, remember the best practices regarding performance and depth of joins. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA From: Champagne, Susan schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Thursday, October 3, 2013 11:59 AM Subject: Re: Include fields from multiple Forms in filter Notification Message ** Thanks Tauf; I will likely take this route, but…So, am I correct in assuming that there is no way to include fields from multiple forms in one filter? Susan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: October-03-13 2:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Include fields from multiple Forms in filter Notification Message ** Susan, You could create workflow so that when the task is set to closed, you pull that data from the task work info form and append all the data you grab to the Notes field with some sort of delimiter. Then you can include the notes in your notification. If you don't want to use notes, you could create an additional field to hold this data. Sent from my iPhone On Oct 3, 2013, at 11:49 AM, Champagne, Susan schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca wrote: ** Hi folks, I currently have a filter that sends a notification message to a task submitter, alerting him/her when a task status changes to “Closed”. I have been asked to add the Work Info fields, summary, notes, submitted by, and submitted date, to the notification message. I’m not finding anything in the guides that indicates how to pull fields into a filter notify action from multiple forms. Since the primary form is TMS:Task, I seem to be limited to using fields from this form only. Can anyone tell me if there is a way to include fields from another form? Tx Susan The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: corrupted display of hpd:help desk
Chuck, What you are seeing is classic cache corruption. The fix is to flush the cache, which of course can be 'bad' for performance, so it should be done at a time that the server is not in heavy use. On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com wrote: Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a corrupted incident form. Fields are missing, or in the wrong place. The attachment shows a current example, where the Assignee field displays instead of the Summary field. If they user enters a value and submits, they get an error that Summary can't be blank. There is a lot more I could say about this, and what we've tried. But, I'm wondering if anybody else has seen this, and been able to fix it. Thanks, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: corrupted display of hpd:help desk
I attended a session with Ashitosh Deshpande who is the BMC lead engineer for the mid-tier. Here are a quick set of pointers from him during his session. 1. Set Themis tier to preload the cache. After elegantly starting tomcat shut it down elegantly. It may take several minutes since this writes the entire index it just created to the disk. 2. Make a copy of the cache folder. ( they are right now working on along this automatic where a copy of the folder is maintained and is copied over ) 3. Never flush cache unless you want to rebuild everything. Always SYNC cache. Sync will rebuild the changed objects on the mid tier instead of all the objects. (You may have to do this on every server based on if you are on a server group.) 4. Reset the IE or Firefox browser cache on the client machine. Also, it may be a good idea to flush the storage cache for the flash plugin. We have seen that this is set to 100 k by default and may be the culprit especially for menus. ( there is a known bug with the menus where it causes cache corruption, but sync and flush cache on the client will help) 5. If you have the thick client it maybe a good idea to pull up the incident there just to make sure that the corruption is in the mid-tier or the client and not the AR Server. Let me know if these steps help. Thanks, Sent from my iPhone On Oct 9, 2013, at 8:08 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Chuck, What you are seeing is classic cache corruption. The fix is to flush the cache, which of course can be 'bad' for performance, so it should be done at a time that the server is not in heavy use. On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com wrote: Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a corrupted incident form. Fields are missing, or in the wrong place. The attachment shows a current example, where the Assignee field displays instead of the Summary field. If they user enters a value and submits, they get an error that Summary can't be blank. There is a lot more I could say about this, and what we've tried. But, I'm wondering if anybody else has seen this, and been able to fix it. Thanks, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Include fields from multiple Forms in filter Notification Message
I may want to add one more method, that is easier from the SQL standpoint. You could create a text display only form field that is populated by an Active Link on the parent form. Then create a direct SQL to update the display only field using the for XML option if you are using SQL server. This can then be formatted as HTML depending on your reporting needs. The HTML/ XML can be build on the fly and can be provided directly In the email you create for the notifications. I have created a Health monitor using that technique that can be scheduled to run, it runs SQL queries using the for XML option and sends out formatted HTML results of the SQL query in use. Thanks, Sent from my iPhone On Oct 9, 2013, at 8:07 AM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Thanks Ray…much appreciated. Susan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: October-04-13 12:34 AM To: arslist@ARSLIST.ORG Subject: Re: Include fields from multiple Forms in filter Notification Message ** Join form(s) or temp fields (take 2 steps...first step pull the values from the other forms into temp fields, then use the temp fields in your other action in the same filter). If you go join, remember the best practices regarding performance and depth of joins. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA From: Champagne, Susan schampa...@hsnsudbury.ca To: arslist@ARSLIST.ORG Sent: Thursday, October 3, 2013 11:59 AM Subject: Re: Include fields from multiple Forms in filter Notification Message ** Thanks Tauf; I will likely take this route, but…So, am I correct in assuming that there is no way to include fields from multiple forms in one filter? Susan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: October-03-13 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Include fields from multiple Forms in filter Notification Message ** Susan, You could create workflow so that when the task is set to closed, you pull that data from the task work info form and append all the data you grab to the Notes field with some sort of delimiter. Then you can include the notes in your notification. If you don't want to use notes, you could create an additional field to hold this data. Sent from my iPhone On Oct 3, 2013, at 11:49 AM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Hi folks, I currently have a filter that sends a notification message to a task submitter, alerting him/her when a task status changes to “Closed”. I have been asked to add the Work Info fields, summary, notes, submitted by, and submitted date, to the notification message. I’m not finding anything in the guides that indicates how to pull fields into a filter notify action from multiple forms. Since the primary form is TMS:Task, I seem to be limited to using fields from this form only. Can anyone tell me if there is a way to include fields from another form? Tx Susan The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: corrupted display of hpd:help desk
If you are doing any work with views make sure they are registered. On Wed, Oct 9, 2013 at 8:29 AM, SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com wrote: Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a corrupted incident form. Fields are missing, or in the wrong place. The attachment shows a current example, where the Assignee field displays instead of the Summary field. If they user enters a value and submits, they get an error that Summary can't be blank. There is a lot more I could say about this, and what we've tried. But, I'm wondering if anybody else has seen this, and been able to fix it. Thanks, Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, October 08, 2013 11:51 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** BMC Communities documents image file size limitations: Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content. Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates images larger than that. So that's clearly not an option. However I'll try to work around that and let the engine scale it down and see how they turn out. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, October 08, 2013 11:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Last PowerPoint from WWRUG13
All, I wonder if I could get the last page of the last presentation from WWRUG13 closing meeting on Friday? There were some BMC email addresses, that I wanted to write down (but did not). Thanks, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Prompt when logging into mid-tier
We just had this same issue. Our server is the same as yours, but we were installing mid-tier 8.1. The issue was the MIME types as mentioned below. We had to manually set that up. Email me personally and I can send you the instructions (I had to write them up for our implementation plan). I've done MANY mid-tier installs, on MANY servers and MANY versions, and have never run in to this issue before this most recent install. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rob Dudley Sent: Wednesday, October 09, 2013 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Prompt when logging into mid-tier ** Sonia, It sounds to me like a MIME type issue. I would suggest re running the mid tier installer...if you don't want to do that you'll need to manually modify the MIME types within IIS to let IIS know that jsp files need to be processed by tomcat. Rob On Oct 9, 2013 4:15 AM, Jennifer Varkey sonia_m...@yahoo.co.ukmailto:sonia_m...@yahoo.co.uk wrote: ** Windows 2008 R2 IIS 7 (webserver) Tomcat 6 (jsp engine) Midtier 7604 When opening a config page or home page we are getting a prompt to save or open the CONFIG.JSP file. Best Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
Tommy, I had previously checked the Paths, and they had the same stuff as the working environments, just in a different order. On your suggestion, I rearranged them to be in the same order as the working systems, but that didn't fix it. When I use Procmon to watch the startups, there is a difference - the working system makes some java calls that the non-working system doesn't. That's why I was wondering if the malformed encoding error was a red herring and I'm dealing with a java path/config issue somewhere. I'm hoping it's something basic and the answer is an easy... go to file xyz.xml, and in the section for pentaho, check the tag for the java path. I just need to figure out which xyz.xml file to go to. :-) Thanks for the suggestions (and any others), Thad On Tue, Oct 8, 2013 at 7:19 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Check the Path in Environment Variables on your AR server. There was an issue where the java path had to be one of the first paths in the string. I can’t recall the exact error I used to get but it seems similar. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, October 08, 2013 4:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error on startup: Malformed \u encoding ** ** ** Unfortunately not On Oct 8, 2013 3:52 PM, Thad Esser thad.es...@gmail.com wrote: ** I've compared every file I can find (using WinMerge) with no luck. Mostly just server name differences. If you have a specific parameter file in mind, I'm all ears. ** ** Thanks, Thad ** ** On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Thad, I agree with the google analysis...the method that's throwing the exception is trying to load a properties file, and it obviously can't because of some sort of error. Have you run the parameter files through something like 'ExamDiff' to see if there is some sort of difference that your eyes aren't seeing? ** ** On Tue, Oct 8, 2013 at 3:23 PM, Thad Esser thad.es...@gmail.com wrote:** ** ** Hello, ** ** Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? ** ** - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - ** ** After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? ** ** This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something.** ** ** ** ARS 8.1 OS: Windows 2008 R2 DB: SQL Server ** ** Thanks, Thad ** ** P.S. BMC has already had me update the application password in UDM:RAppPassword. _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Is it possible to get direct links to SRM Requests
Hello all, I'm looking to see if there is way within SRM for standard requests (Not AIF) to have a web URL that takes someone right to the request to fill out. For example, if i provide a URL link to a user, they can just click on it and it will bring up the Computer Software request for them to fill out and they do not have to go through the SRM portal homepage. From what I can tell, the standard requests are shown in view, as opposed to having a link, so I don't think it's possible, but wanted to check with others. I believe this can be accomplished with AIFs, because it's an actual Remedy form, but I'm looking to see if its possible with the standard request offerings. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it possible to get direct links to SRM Requests
I believe what you are looking for is the SRS:SRCLaunchURLBuilder form. When you put in the correct values to the parameters there, the output is a hyperlink which you can then distribute as needed. The View that you want is Provide Information. Then just select the correct SRD and click the Generate URL button. This works for both Standard SRD forms as well as AIFs Brian J. McCarty (My Site) SRM Development – West Team Lead EMIT2.0 Service Support -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, October 09, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Is it possible to get direct links to SRM Requests Hello all, I'm looking to see if there is way within SRM for standard requests (Not AIF) to have a web URL that takes someone right to the request to fill out. For example, if i provide a URL link to a user, they can just click on it and it will bring up the Computer Software request for them to fill out and they do not have to go through the SRM portal homepage. From what I can tell, the standard requests are shown in view, as opposed to having a link, so I don't think it's possible, but wanted to check with others. I believe this can be accomplished with AIFs, because it's an actual Remedy form, but I'm looking to see if its possible with the standard request offerings. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
We are working on it. you can post a bigger attachment to the ARSlist than BMC Communities. Lol. (but please don't). Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: October 9, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, October 08, 2013 11:51 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** BMC Communities documents image file size limitations: Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content. Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates images larger than that. So that's clearly not an option. However I'll try to work around that and let the engine scale it down and see how they turn out. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, October 08, 2013 11:21 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com mailto:john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20
Re: Is it possible to get direct links to SRM Requests
Jamie, It's page 319 on the SRM Admin Document. This is for version 7604 On Wed, Oct 9, 2013 at 12:04 PM, Jamie jamie.bo...@transamerica.com wrote: Hello all, I'm looking to see if there is way within SRM for standard requests (Not AIF) to have a web URL that takes someone right to the request to fill out. For example, if i provide a URL link to a user, they can just click on it and it will bring up the Computer Software request for them to fill out and they do not have to go through the SRM portal homepage. From what I can tell, the standard requests are shown in view, as opposed to having a link, so I don't think it's possible, but wanted to check with others. I believe this can be accomplished with AIFs, because it's an actual Remedy form, but I'm looking to see if its possible with the standard request offerings. Thanks for your help! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
Hmmm. That is kind of sad. Web .3 wins over web 2.0. On Wed, Oct 9, 2013 at 9:15 AM, arslist arsl...@danielbloom.ca wrote: ** We are working on it. you can post a bigger attachment to the ARSlist than BMC Communities. Lol. ** ** (but please don’t). ** ** Dan ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* October 9, 2013 10:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** ** ** Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded. ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Tuesday, October 08, 2013 11:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** ** ** BMC Communities documents image file size limitations: “Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content.” ** ** Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates images larger than that. So that’s clearly not an option. However I’ll try to work around that and let the engine scale it down and see how they turn out. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Tuesday, October 08, 2013 11:21 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** ** ** How about flickr? ** ** ** ** -John ** ** On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo *Sent:* Tuesday, October 08, 2013 7:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion ( https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document ( https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post ( https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos ( http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, October 08, 2013 6:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group* *community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* ** ** Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html ** ** 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I*
Re: Is it possible to get direct links to SRM Requests
Thank you Brian Tauf. This is the information I was looking for! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 install on Linux using Command Line
Raj, I just sent you a sanitized sample of what I have used in the past. I do all of my installs via the silent installation method, my servers are on the other side of the United States from my office, X-Windows was WAAAY too painfully slow, it took 30 minutes to get to the first prompt screen. The other option you have is to use VNC to get the servers console back to your desktop, my IT group lets us use VNC during setup and install, then disabled it when we went to production. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, October 08, 2013 6:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 install on Linux using Command Line ** Thanks Fred. I found Appendix B in ARS v7.6.04 Install doc which describes Silent Install. Assume this is what you are referring to. Any experience, gotchas using this method. Trying to eliminate any potential issues which I might encounter doing down this path. Noticed there are atleast couple listed in KB. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
I know! That's why I had sent screenshots to the list instead of the actual picture which reduces its size to a few KBs :-) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, October 09, 2013 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. We are working on it. you can post a bigger attachment to the ARSlist than BMC Communities. Lol. (but please don't). Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: October 9, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, October 08, 2013 11:51 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** BMC Communities documents image file size limitations: Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content. Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates images larger than that. So that's clearly not an option. However I'll try to work around that and let the engine scale it down and see how they turn out. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, October 08, 2013 11:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are
SW00308322
Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
I actually used Photoscape http://www.photoscape.org/ps/main/index.php to scale down the pictures to post it to communities so it does not loose too much quality instead of relying on whatever communities uses to scale them down.. It's a great tool that compares to Adobe Photoshop head to head.. These are some of the few that I posted there.. https://communities.bmc.com/docs/DOC-26654 Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, October 09, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Maybe Dan has someplace on the wwwrug.org or .com site they can be loaded. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, October 08, 2013 11:51 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** BMC Communities documents image file size limitations: Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content. Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates images larger than that. So that's clearly not an option. However I'll try to work around that and let the engine scale it down and see how they turn out. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, October 08, 2013 11:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have
Hub and Spoke Model, introduced in 8.0 or in 8.1?
Hi everyone. Was the Hub and Spoke deployment model introduced in ITSM 8 or 8.1? Drew Soto Cano Air Base Palmerola, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hub and Spoke Model, introduced in 8.0 or in 8.1?
Hi, 8.0. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: 09 October 2013 18:57 To: arslist@ARSLIST.ORG Subject: Hub and Spoke Model, introduced in 8.0 or in 8.1? ** Hi everyone. Was the Hub and Spoke deployment model introduced in ITSM 8 or 8.1? Drew Soto Cano Air Base Palmerola, Honduras _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last PowerPoint from WWRUG13
Howard, I'm the author of that last PowerPoint in the WWRUG13 closing session, so I can tell you what was there. The addresses you seek are people we believe will be involved in running and planning the BMC User Event in October 2014 in Orlando. We encourage you to let them know what you expect, prefer, enjoy and look forward to experiencing at the next conference. I won't drop someone's email address on a public mailing list (which is actually what I did at the conference, sorry!) but I'll send those to you in private email. We also encourage you to send the messages about what you expect to people you normally deal with at BMC, in whatever way you normally contact them. BMC has been a tremendously customer driven company, and grass roots make tall grass, which can been seen at high levels :-) We do expect that the BMC User Event (whatever it is named) will be different from WWRUG conferences. It will probably include more products than just those based on the Action Request System and probably include more topics from internal BMC sources. Anything beyond that is pretty much speculation until BMC announces the event plans. If you attended WWRUG13, thank you! We are still collecting your feedback on our session evaluations and conference evaluations pages at wwrug.org WWRUG plans to run a WWRUG Closer To You conference in Bangalore, India about 6 months from now. This is also in the planning stages, and we'd like to hear from those interested in coming too! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 9, 2013, at 10:35 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, I wonder if I could get the last page of the last presentation from WWRUG13 closing meeting on Friday? There were some BMC email addresses, that I wanted to write down (but did not). Thanks, Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
If you log into support to view your incident ticket info, BMC Support may have set you up with a ftp download to download that def file. At least that's what they used to do for hot fixes and stuff like that. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 12:56 PM To: arslist@ARSLIST.ORG Subject: SW00308322 ** Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Joe I have tried all trick i can think of.. So probably thought someone reading here might be aware of this This fix was posted 2 years back :-( On 9 Oct 2013 23:46, Joe D'Souza jdso...@shyle.net wrote: ** If you log into support to view your incident ticket info, BMC Support may have set you up with a ftp download to download that def file. ** ** At least that’s what they used to do for hot fixes and stuff like that.*** * ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, October 09, 2013 12:56 PM *To:* arslist@ARSLIST.ORG *Subject:* SW00308322 ** ** ** Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Rajesh, I cannot find it either. I looked under defect and Knowledge Base. Perhaps contact Support? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SW00308322 ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Hmm I think thats what i will do On 10 Oct 2013 00:06, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Rajesh, I cannot find it either. I looked under defect and Knowledge Base. Perhaps contact Support? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SW00308322 ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Hi Rajesh, Call up support and work with them to get the attached definition files. I will send you the issue number you need to reference in a separate thread. This is not a defect or KA, it is a customer created issue through support. This issue was closed in January 2010. Hope this helps :) Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, October 09, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: SW00308322 ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SW00308322
Thanks Ryan I already have the ticket id with me I Just needed the def file to cross verify the fix provide,as the issue mentioned is very similar to what we can see in our environment On 10 Oct 2013 00:11, Downing, Ryan ryan_down...@bmc.com wrote: ** Hi Rajesh, ** ** Call up support and work with them to get the attached definition files. * *** ** ** I will send you the issue number you need to reference in a separate thread. ** ** This is not a defect or KA, it is a customer created issue through support. ** ** This issue was closed in January 2010. ** ** Hope this helps J Ryan. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, October 09, 2013 2:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SW00308322 ** ** ** To add more this ticket wasn't raised by me or any of my colleagues On 9 Oct 2013 22:25, Rajesh Nair rajesh.nair@gmail.com wrote: Hello list Was seaching in bmc KB for any thing related to our ongoing issue related to sla Why going through KB i came across the this fix and they have said you can find the def in the related ticket id 3303385 I tried my best to get this information but to vain Is there a way i can get this def file from from the ticket? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
The core ARS does not need Java (yet). The Email Engine does and so does Mid Tier (actually the JSP engine does). The reliance on Java is constantly increasing and in some cases where it is not needed today it will be needed in the future. You might as well plan on installing Java on everything except you DB server (at least for MS SQL Server). Jason On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote: ** Per compatibility matrix, the following Java versions are listed as compatible but my question was more inclined to the need of Java, is Java needed for ARS, EE or MT ? Where can I find this information in BMC docs to support this...? 1. Java 2 Platform, Standard Edition version 5 Update 12 for ARS 7.6.04 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1 As we are planning on installing ARS, EE and MT on separate servers so trying to understand the need for Java. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
Jason, While the core Remedy doesn't require it, plugins installed during the Remedy install DO require it. On Wed, Oct 9, 2013 at 12:53 PM, Jason Miller jason.mil...@gmail.comwrote: ** The core ARS does not need Java (yet). The Email Engine does and so does Mid Tier (actually the JSP engine does). The reliance on Java is constantly increasing and in some cases where it is not needed today it will be needed in the future. You might as well plan on installing Java on everything except you DB server (at least for MS SQL Server). Jason On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote: ** Per compatibility matrix, the following Java versions are listed as compatible but my question was more inclined to the need of Java, is Java needed for ARS, EE or MT ? Where can I find this information in BMC docs to support this...? 1. Java 2 Platform, Standard Edition version 5 Update 12 for ARS 7.6.04 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1 As we are planning on installing ARS, EE and MT on separate servers so trying to understand the need for Java. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: corrupted display of hpd:help desk
Thanks everyone for your replies. We've been dealing with different cases of corrupted display, with different fixes. In this case, we did finally track it down to one mid tier server of the two that are load balanced. A cache flush, followed by a browser cache delete, rectified the issue...this time. Checking HPD:Help Desk in the WUT is a new trick to have up my sleeve. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
Ooops. I meant to mention that but just for got. Thanks! On Wed, Oct 9, 2013 at 12:13 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Jason, While the core Remedy doesn't require it, plugins installed during the Remedy install DO require it. On Wed, Oct 9, 2013 at 12:53 PM, Jason Miller jason.mil...@gmail.comwrote: ** The core ARS does not need Java (yet). The Email Engine does and so does Mid Tier (actually the JSP engine does). The reliance on Java is constantly increasing and in some cases where it is not needed today it will be needed in the future. You might as well plan on installing Java on everything except you DB server (at least for MS SQL Server). Jason On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote: ** Per compatibility matrix, the following Java versions are listed as compatible but my question was more inclined to the need of Java, is Java needed for ARS, EE or MT ? Where can I find this information in BMC docs to support this...? 1. Java 2 Platform, Standard Edition version 5 Update 12 for ARS 7.6.04 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1 As we are planning on installing ARS, EE and MT on separate servers so trying to understand the need for Java. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
Or forgot even. On Wed, Oct 9, 2013 at 12:28 PM, Jason Miller jason.mil...@gmail.comwrote: Ooops. I meant to mention that but just for got. Thanks! On Wed, Oct 9, 2013 at 12:13 PM, LJ LongWing lj.longw...@gmail.comwrote: ** Jason, While the core Remedy doesn't require it, plugins installed during the Remedy install DO require it. On Wed, Oct 9, 2013 at 12:53 PM, Jason Miller jason.mil...@gmail.comwrote: ** The core ARS does not need Java (yet). The Email Engine does and so does Mid Tier (actually the JSP engine does). The reliance on Java is constantly increasing and in some cases where it is not needed today it will be needed in the future. You might as well plan on installing Java on everything except you DB server (at least for MS SQL Server). Jason On Tue, Oct 8, 2013 at 3:49 PM, Raj ravi6...@gmail.com wrote: ** Per compatibility matrix, the following Java versions are listed as compatible but my question was more inclined to the need of Java, is Java needed for ARS, EE or MT ? Where can I find this information in BMC docs to support this...? 1. Java 2 Platform, Standard Edition version 5 Update 12 for ARS 7.6.04 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1 As we are planning on installing ARS, EE and MT on separate servers so trying to understand the need for Java. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last PowerPoint from WWRUG13
Thanks Howard. A social (and *transparent*, thus with far more inertia) way for you to influence is to *post/vote/comment *on Ideas for 2014 Event, in WWRUG Group on BMC Communities http://bit.ly/19z2OVT. A couple of you did it already, and I can tell you it was noticed :) We'll make sure the BMC Events team (very friendly and open people) looks at these post to leverage your collaborative thoughts, and make the Event a success for the Community. Take care, Matt ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau On Wed, Oct 9, 2013 at 5:35 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, ** ** I wonder if I could get the last page of the last presentation from WWRUG13 closing meeting on Friday? ** ** There were some BMC email addresses, that I wanted to write down (but did not). ** ** Thanks, ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it possible to get direct links to SRM Requests
The URL builder is a great feature but the URLs themselves can be hard to track once they get into the wild. Next thing you know someone takes an SRD off line or modifies the webpage. We update the SRD worklog with the link to the webpage so we know where it's published. On Wed, Oct 9, 2013 at 12:33 PM, Jamie jamie.bo...@transamerica.com wrote: Thank you Brian Tauf. This is the information I was looking for! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RFE: Functions in the Developer Studio that I would love to see..
Listers, The Developer Studio already has a number of functions that are really awesome that you can't imagine another dev tool without.. While using these existing awesome features, I had ideas of how some existing ideas could be applied in other areas. I have briefly documented this in the ideas section of the BMC Developer Community. Please review this idea I have for Renaming, Deleting, Editing https://communities.bmc.com/ideas/3586 multiple objects when logged to multiple servers that I have created in the BMC Communities upon the suggestion of the AR System Developer Studio team that I talked with on the evening with the engineering at WWRUG 2013. If you genuinely like this idea https://communities.bmc.com/ideas/3586 , please vote for it - if you have suggestions please comment on it. Please visit my idea https://communities.bmc.com/ideas/3586 at https://communities.bmc.com/ideas/3586 and offer your honest opinions on whether or not it would be useful to have this incorporated in a future release of the Remedy Developer Studio.. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: Functions in the Developer Studio that I would love to see..
Don't forget to vote for your own ideas :) On Wed, Oct 9, 2013 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Listers, ** ** The Developer Studio already has a number of functions that are really awesome that you can’t imagine another dev tool without.. ** ** While using these existing awesome features, I had ideas of how some existing ideas could be applied in other areas. I have briefly documented this in the ideas section of the BMC Developer Community. ** ** Please review this idea I have for Renaming, Deleting, Editing multiple objects when logged to multiple servershttps://communities.bmc.com/ideas/3586that I have created in the BMC Communities upon the suggestion of the AR System Developer Studio team that I talked with on the evening with the engineering at WWRUG 2013. If you genuinely like this ideahttps://communities.bmc.com/ideas/3586, please vote for it – if you have suggestions please comment on it. ** ** Please visit my idea https://communities.bmc.com/ideas/3586 at https://communities.bmc.com/ideas/3586 and offer your honest opinions on whether or not it would be useful to have this incorporated in a future release of the Remedy Developer Studio.. ** ** Cheers ** ** Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: Functions in the Developer Studio that I would love to see..
Newbie at this dev community thingy.. I guess I'm growing young ;) Just voted after Jason commented suggesting the same thing on the BMC Communities. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 09, 2013 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: RFE: Functions in the Developer Studio that I would love to see.. ** Don't forget to vote for your own ideas :) On Wed, Oct 9, 2013 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Listers, The Developer Studio already has a number of functions that are really awesome that you can't imagine another dev tool without.. While using these existing awesome features, I had ideas of how some existing ideas could be applied in other areas. I have briefly documented this in the ideas section of the BMC Developer Community. Please review this idea I have for Renaming, https://communities.bmc.com/ideas/3586 Deleting, Editing multiple objects when logged to multiple servers that I have created in the BMC Communities upon the suggestion of the AR System Developer Studio team that I talked with on the evening with the engineering at WWRUG 2013. If you genuinely like this idea https://communities.bmc.com/ideas/3586 , please vote for it - if you have suggestions please comment on it. Please visit my idea https://communities.bmc.com/ideas/3586 at https://communities.bmc.com/ideas/3586 and offer your honest opinions on whether or not it would be useful to have this incorporated in a future release of the Remedy Developer Studio.. Cheers Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RFE: Controlling the Flushing action of the Mid-Tier Cache
Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. I would like to know what you'll think of this one too. I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. Please visit the community area to vote on this https://communities.bmc.com/ideas/3588 one if you like it at https://communities.bmc.com/ideas/3588. Cheers Joe D'Souza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Idea: Get Save Next back in MidTier
This was functionality in the User Tool where you could open a list of records, make a change press Save Next the system would automatically save your record and move to the next in the Search Results List. I have used this to do data cleanup and even process a number of tickets since I could do the work on one, save next, do the work on the next. https://communities.bmc.com/ideas/2757 Christie Pargeter Legacy Health IS - BI And Data Services SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Support Company based muti-tenancy
So why can't we just create the necessary active links to impose those restrictions each time someone searches or tries to view / modify a change or incident? These can just be custom objects and when you put the form in search mode you could automatically restrict the search . Other than the complexity to derive the access restrictions I don't see any other downside to it. Am I incorrect ? Sent from my iPhone On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote: ** Agreed. We'd prefer the ability to say... This group's tickets are invisible to everyone else, including sister support teams within our company and other companies. This data in CMDB can be seen by all in our company, but not others. This data in CMDB can be seen by all companies These support KB articles are only for NOC people. These SRM catalog entries are for all companies except (x) and (y). etc In Sony's case, we'd like to offer the app to other sister divisions while keeping some elements proprietary to ours, but take it a step deeper and say the SOC's tickets cannot be viewed by anyone not in the SOC group(s). I have played with 8.1 in a dev sandbox but not delved into multi-tenancy changes yet. In 7.6.04, the model was insufficient in complexity/options to allow this efficiently. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA From: John Marshall marsh...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, October 3, 2013 8:46 AM Subject: Re: Support Company based muti-tenancy ** Hi Ryan, I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is based and controlled at the Company level”. However, I think for my issue I would like multi-tenancy to be defined as “Tenancy is based and controlled at the _Organizational_ level while allowing access to company level data” Here is what I _think_ the issues would still be trying to setup the system with support users having unrestricted access and the end users having access to specific companies. 1. If I give the support users Unrestricted Access then all the support users will see ALL the tickets in the other organization’s area and we only want them to see items in their area 2. End users belong to an overarching company of which all the other (support) organizations are children of that company, so end users will belong to that overarching company vs. a specific “sub company” (organization) Let me see if I can give a use case based on what I really want to do... I work at GWU and ALL the users (end users and support users) will need to belong to the company GWU. I also have 2 organizations, IT and AT, that want to be able to be completely autonomous from one another but still use the same user base (GWU users). I would like to setup the support user in the IT group to belong to a IT “company/org” and the AT support users belong to a AT “company/org” So when a user calls IT to report an issue, I would like the IT people to be able to a) Retrieve the user records from the GWU pool of users (which we can with Support Company Access Config) b) Have the business rules for IT be used to process the ticket. c) Not have the AT group be able to see the tickets that belong to IT Then I would like the same to happen for the AT group when a user calls AT to report an issue. I think the highest priority is based on Incident and Problem, but this would need to cascade to the other ITSM modules as well Again, thanks for the input. Hopefully the above clears up a little bit what I am looking for, however I think that might not be something that can be done with just configuration options (but I am hoping to be proven wrong) John On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.com wrote: ** Hi John, If I understand your dilemma correctly then ITSM 8.1 should be able to handle this scenario with the following assumptions: 1. Support people have Unrestricted Access 2. End users have Restricted Access to the Company (department) to which they belong In ITSM 8.1 multi-tenancy works as follows: Ø Multi-tenancy is a feature in the BMC Remedy Applications that enables you to control which records and specific configuration data are exposed to a user, based on the user’s permissions. Tenancy is based and controlled at the Company level. Various forms in the BMC Remedy Applications expose one or more Company fields that control the tenancy access for a given record. Ø Row-level security typically works as follows: o On main user facing transactional forms: § Tenancy is based on the Customer Company and/or Process Company defined on the record (sets field 112) § Tenancy is also based on the Support Companies assigned to a record (sets field 60900) o Child forms: § Child form should inherit their parents tenancy permissions o Join forms §
Re: Support Company based muti-tenancy
One down side to it is that active links are only client side. If these people shouldn't have access to the data, then it needs to not even be filters...it needs to be permissions. Active Links would stop someone from getting the form openbut what about searches in consoles that show the data? What about the ODBC/JDBC reporting capabilitiesthose don't fire workflow...they just use permissions to access data. Active Links would provide one layer of 'stop'...but it would only be one, and it would be overall ineffective in the entire system. On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak dpathak1...@gmail.com wrote: ** So why can't we just create the necessary active links to impose those restrictions each time someone searches or tries to view / modify a change or incident? These can just be custom objects and when you put the form in search mode you could automatically restrict the search . Other than the complexity to derive the access restrictions I don't see any other downside to it. Am I incorrect ? Sent from my iPhone On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote: ** Agreed. We'd prefer the ability to say... This group's tickets are invisible to everyone else, including sister support teams within our company and other companies. This data in CMDB can be seen by all in our company, but not others. This data in CMDB can be seen by all companies These support KB articles are only for NOC people. These SRM catalog entries are for all companies except (x) and (y). etc In Sony's case, we'd like to offer the app to other sister divisions while keeping some elements proprietary to ours, but take it a step deeper and say the SOC's tickets cannot be viewed by anyone not in the SOC group(s). I have played with 8.1 in a dev sandbox but not delved into multi-tenancy changes yet. In 7.6.04, the model was insufficient in complexity/options to allow this efficiently. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA -- *From:* John Marshall marsh...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Thursday, October 3, 2013 8:46 AM *Subject:* Re: Support Company based muti-tenancy ** Hi Ryan, I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is based and controlled at the Company level”. However, I think for my issue I would like multi-tenancy to be defined as “Tenancy is based and controlled at the _Organizational_ level while allowing access to company level data” Here is what I _think_ the issues would still be trying to setup the system with support users having unrestricted access and the end users having access to specific companies. 1. If I give the support users Unrestricted Access then all the support users will see ALL the tickets in the other organization’s area and we only want them to see items in their area 2. End users belong to an overarching company of which all the other (support) organizations are children of that company, so end users will belong to that overarching company vs. a specific “sub company” (organization) Let me see if I can give a use case based on what I really want to do... I work at GWU and ALL the users (end users and support users) will need to belong to the company GWU. I also have 2 organizations, IT and AT, that want to be able to be completely autonomous from one another but still use the same user base (GWU users). I would like to setup the support user in the IT group to belong to a IT “company/org” and the AT support users belong to a AT “company/org” So when a user calls IT to report an issue, I would like the IT people to be able to a) Retrieve the user records from the GWU pool of users (which we can with Support Company Access Config) b) Have the business rules for IT be used to process the ticket. c) Not have the AT group be able to see the tickets that belong to IT Then I would like the same to happen for the AT group when a user calls AT to report an issue. I think the highest priority is based on Incident and Problem, but this would need to cascade to the other ITSM modules as well Again, thanks for the input. Hopefully the above clears up a little bit what I am looking for, however I think that might not be something that can be done with just configuration options (but I am hoping to be proven wrong) John On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.comwrote: ** Hi John, ** ** If I understand your dilemma correctly then ITSM 8.1 should be able to handle this scenario with the following assumptions: ** ** 1. Support people have Unrestricted Access 2. End users have Restricted Access to the Company (department) to which they belong ** ** In ITSM 8.1 multi-tenancy works as follows: ** ** **Ø **Multi-tenancy is a feature in the BMC Remedy Applications that enables you to control which records and
Re: Java for ARS Install?
Thanks Jason and Lj. Appreciate much! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 install on Linux using Command Line
Thanks a bunch! Paul. I am going to give this a try. Regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
I've been fighting the same issue. Turns out there are some backslash characters in the ar.cfg file that were causing the problem for me. I isolated it to the backslashes in the SQL-Log-File parameter. Change the backslashes (\) to forward slashes (/) in the file path to resolve. Funny thing is that the backslashes in the other paramaters like API-Log-File and Filter-Log-File don't cause a problem. Hope this works for you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
Oh, that will be a groaner if that's what it is. I'm on my way out the door tonight, but will give it a try in the morning. Two hmms: 1. We are on Windows servers, so you'd think backslashes would be okay. (I do have that line in my ar.cfg) 2. SQL Logging isn't turned on and it still causes the issue? Thanks for the tip and I'll report back tomorrow. Thad On Wed, Oct 9, 2013 at 5:29 PM, Mike Steiner raz...@hotmail.com wrote: I've been fighting the same issue. Turns out there are some backslash characters in the ar.cfg file that were causing the problem for me. I isolated it to the backslashes in the SQL-Log-File parameter. Change the backslashes (\) to forward slashes (/) in the file path to resolve. Funny thing is that the backslashes in the other paramaters like API-Log-File and Filter-Log-File don't cause a problem. Hope this works for you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: Functions in the Developer Studio that I would love to see..
I just realized that not all of you may have a community account so since I had not completely posted this out here I decided to copy my post from the communities to here.. ***Begin of my post to the communities*** I verbally spoke about this idea to the Developer Studio development team at the WWRUG and I feel it is a really good idea. I want to hear your reviews as peer AR System developers who might be using the Developer Studio.. The idea is really very simple and honestly inspired by an already existing feature in the Remedy Developer Studio. Currently when you are logged into multiple servers, and you open an object list from one of the servers, it is possible to open the same object, if it exists on the other servers you are logged on to. If you have never used that feature, this https://www.youtube.com/watch?feature=player_embeddedv=ZRH3jgagY_c little video I created for the tips and tricks session of the WWRUG, should help you understand how to use the feature. https://www.youtube.com/watch?feature=player_embeddedv=ZRH3jgagY_c PS: For some reason this video would not work on my FireFox browser but worked on Safari, so in case you have a similar problem, consider an alternate browser. I suggested that they could extend this idea to other editing functions besides just opening objects just like they have Open Selected to compliment the action Open. The other action that I suggested to them was Rename Selected to compliment Rename on the current object list. This would save us quite a bit of conflicts if we forgot to rename an object that we renamed in development for whatever reasons, in other environments, as migrations would duplicate the object. Another action that could be built using the same idea is Delete Selected to compliment Delete on the current object list. This again would mean deleted objects would stay deleted. Similarly an action Edit Selected to compliment Edit in the current object list to edit multiple objects, if that whole list was present on another server. Personally I think these features if designed nicely would rock... What do you'll think?? Cheers Joe D'Souza ***End of my post to the communities*** _ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Wednesday, October 09, 2013 4:43 PM To: ARS Discussion List Subject: RFE: Functions in the Developer Studio that I would love to see.. Importance: High Listers, The Developer Studio already has a number of functions that are really awesome that you can't imagine another dev tool without.. While using these existing awesome features, I had ideas of how some existing ideas could be applied in other areas. I have briefly documented this in the ideas section of the BMC Developer Community. Please review this idea I have for Renaming, Deleting, Editing https://communities.bmc.com/ideas/3586 multiple objects when logged to multiple servers that I have created in the BMC Communities upon the suggestion of the AR System Developer Studio team that I talked with on the evening with the engineering at WWRUG 2013. If you genuinely like this idea https://communities.bmc.com/ideas/3586 , please vote for it - if you have suggestions please comment on it. Please visit my idea https://communities.bmc.com/ideas/3586 at https://communities.bmc.com/ideas/3586 and offer your honest opinions on whether or not it would be useful to have this incorporated in a future release of the Remedy Developer Studio.. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: Controlling the Flushing action of the Mid-Tier Cache
Hi Joe, You get my vote ! We have just launched our first mid-tier (v8.1). I now understand the pain of 'cache flushing'. I believe it actually affected the whole server today preventing clients from connecting also. We do still use v7.5/7.6 client. We just migrated our new production server last weekend so this is still very new experience. Having been used to putting changes in anytime without any effect other than users not seeing them until they next logged in, there was never a performance hit. Now I have to say that the mid-tier screams and is wildly fast so I am happy about that. Of course I have to work through a list of little oddities that don't work exactly the same as in the client. Susan On Wed, Oct 9, 2013 at 5:03 PM, Joe D'Souza jdso...@shyle.net wrote: ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). ** ** It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. ** ** The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. ** ** This could be implemented both on the Mid-Tier configuration application** ** ** ** OR ** ** Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. ** ** ** ** It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. ** ** In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. ** ** I would like to know what you'll think of this one too. ** ** I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. ** ** Please visit the community area to vote on this onehttps://communities.bmc.com/ideas/3588if you like it at https://communities.bmc.com/ideas/3588. ** ** Cheers ** ** Joe D'Souza ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: Support Company based muti-tenancy
Got it. Makes sense if users have those kinds of access and are not limited to just the web access. Thanks for the reply. :) Deepak Sent from my iPhone On Oct 9, 2013, at 5:47 PM, LJ LongWing lj.longw...@gmail.com wrote: ** One down side to it is that active links are only client side. If these people shouldn't have access to the data, then it needs to not even be filters...it needs to be permissions. Active Links would stop someone from getting the form openbut what about searches in consoles that show the data? What about the ODBC/JDBC reporting capabilitiesthose don't fire workflow...they just use permissions to access data. Active Links would provide one layer of 'stop'...but it would only be one, and it would be overall ineffective in the entire system. On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak dpathak1...@gmail.com wrote: ** So why can't we just create the necessary active links to impose those restrictions each time someone searches or tries to view / modify a change or incident? These can just be custom objects and when you put the form in search mode you could automatically restrict the search . Other than the complexity to derive the access restrictions I don't see any other downside to it. Am I incorrect ? Sent from my iPhone On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote: ** Agreed. We'd prefer the ability to say... This group's tickets are invisible to everyone else, including sister support teams within our company and other companies. This data in CMDB can be seen by all in our company, but not others. This data in CMDB can be seen by all companies These support KB articles are only for NOC people. These SRM catalog entries are for all companies except (x) and (y). etc In Sony's case, we'd like to offer the app to other sister divisions while keeping some elements proprietary to ours, but take it a step deeper and say the SOC's tickets cannot be viewed by anyone not in the SOC group(s). I have played with 8.1 in a dev sandbox but not delved into multi-tenancy changes yet. In 7.6.04, the model was insufficient in complexity/options to allow this efficiently. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA From: John Marshall marsh...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, October 3, 2013 8:46 AM Subject: Re: Support Company based muti-tenancy ** Hi Ryan, I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is based and controlled at the Company level”. However, I think for my issue I would like multi-tenancy to be defined as “Tenancy is based and controlled at the _Organizational_ level while allowing access to company level data” Here is what I _think_ the issues would still be trying to setup the system with support users having unrestricted access and the end users having access to specific companies. 1. If I give the support users Unrestricted Access then all the support users will see ALL the tickets in the other organization’s area and we only want them to see items in their area 2. End users belong to an overarching company of which all the other (support) organizations are children of that company, so end users will belong to that overarching company vs. a specific “sub company” (organization) Let me see if I can give a use case based on what I really want to do... I work at GWU and ALL the users (end users and support users) will need to belong to the company GWU. I also have 2 organizations, IT and AT, that want to be able to be completely autonomous from one another but still use the same user base (GWU users). I would like to setup the support user in the IT group to belong to a IT “company/org” and the AT support users belong to a AT “company/org” So when a user calls IT to report an issue, I would like the IT people to be able to a) Retrieve the user records from the GWU pool of users (which we can with Support Company Access Config) b) Have the business rules for IT be used to process the ticket. c) Not have the AT group be able to see the tickets that belong to IT Then I would like the same to happen for the AT group when a user calls AT to report an issue. I think the highest priority is based on Incident and Problem, but this would need to cascade to the other ITSM modules as well Again, thanks for the input. Hopefully the above clears up a little bit what I am looking for, however I think that might not be something that can be done with just configuration options (but I am hoping to be proven wrong) John On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.com wrote: ** Hi John, If I understand your dilemma correctly then ITSM 8.1 should be able to handle this scenario with the following assumptions: 1. Support people have Unrestricted Access 2. End users have
Re: Support Company based muti-tenancy
I have used a filter on GET to stop ODBC access before. I agree permissions are the way to go but ODBC can fire workflow on GET. On Wed, Oct 9, 2013 at 3:47 PM, LJ LongWing lj.longw...@gmail.com wrote: ** One down side to it is that active links are only client side. If these people shouldn't have access to the data, then it needs to not even be filters...it needs to be permissions. Active Links would stop someone from getting the form openbut what about searches in consoles that show the data? What about the ODBC/JDBC reporting capabilitiesthose don't fire workflow...they just use permissions to access data. Active Links would provide one layer of 'stop'...but it would only be one, and it would be overall ineffective in the entire system. On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak dpathak1...@gmail.comwrote: ** So why can't we just create the necessary active links to impose those restrictions each time someone searches or tries to view / modify a change or incident? These can just be custom objects and when you put the form in search mode you could automatically restrict the search . Other than the complexity to derive the access restrictions I don't see any other downside to it. Am I incorrect ? Sent from my iPhone On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck raygellenb...@yahoo.com wrote: ** Agreed. We'd prefer the ability to say... This group's tickets are invisible to everyone else, including sister support teams within our company and other companies. This data in CMDB can be seen by all in our company, but not others. This data in CMDB can be seen by all companies These support KB articles are only for NOC people. These SRM catalog entries are for all companies except (x) and (y). etc In Sony's case, we'd like to offer the app to other sister divisions while keeping some elements proprietary to ours, but take it a step deeper and say the SOC's tickets cannot be viewed by anyone not in the SOC group(s). I have played with 8.1 in a dev sandbox but not delved into multi-tenancy changes yet. In 7.6.04, the model was insufficient in complexity/options to allow this efficiently. Ray Gellenbeck Mgr, BSM Sony Network Entertainment Int'l San Diego, CA -- *From:* John Marshall marsh...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Thursday, October 3, 2013 8:46 AM *Subject:* Re: Support Company based muti-tenancy ** Hi Ryan, I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is based and controlled at the Company level”. However, I think for my issue I would like multi-tenancy to be defined as “Tenancy is based and controlled at the _Organizational_ level while allowing access to company level data” Here is what I _think_ the issues would still be trying to setup the system with support users having unrestricted access and the end users having access to specific companies. 1. If I give the support users Unrestricted Access then all the support users will see ALL the tickets in the other organization’s area and we only want them to see items in their area 2. End users belong to an overarching company of which all the other (support) organizations are children of that company, so end users will belong to that overarching company vs. a specific “sub company” (organization) Let me see if I can give a use case based on what I really want to do... I work at GWU and ALL the users (end users and support users) will need to belong to the company GWU. I also have 2 organizations, IT and AT, that want to be able to be completely autonomous from one another but still use the same user base (GWU users). I would like to setup the support user in the IT group to belong to a IT “company/org” and the AT support users belong to a AT “company/org” So when a user calls IT to report an issue, I would like the IT people to be able to a) Retrieve the user records from the GWU pool of users (which we can with Support Company Access Config) b) Have the business rules for IT be used to process the ticket. c) Not have the AT group be able to see the tickets that belong to IT Then I would like the same to happen for the AT group when a user calls AT to report an issue. I think the highest priority is based on Incident and Problem, but this would need to cascade to the other ITSM modules as well Again, thanks for the input. Hopefully the above clears up a little bit what I am looking for, however I think that might not be something that can be done with just configuration options (but I am hoping to be proven wrong) John On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan ryan_down...@bmc.comwrote: ** Hi John, ** ** If I understand your dilemma correctly then ITSM 8.1 should be able to handle this scenario with the following assumptions: ** ** 1. Support people have Unrestricted Access 2. End users have Restricted Access to the Company
RFE: New KEYWORD for the specific WSDL operation that was consumed...
I just submitted another RFE https://communities.bmc.com/ideas/3589 that I had meant to submit months ago but didn't know where to :-). This is an RFE around WSDL Operations https://communities.bmc.com/ideas/3589 . For your convenience I have copied the entire contents of the RFE https://communities.bmc.com/ideas/3589 here so if you find this worthwhile, please visit the community using this link https://communities.bmc.com/ideas/3589 and vote for it. https://communities.bmc.com/ideas/3589 Background: Over the past couple of years I have somehow managed to get a few projects that revolved around both publishing and consuming WSDL's. This particular RFE that I would like to propose is around operations contained in an AR System WSDL that is published to be consumed by host systems. Currently when a host system consumes a AR System WSDL, the AR System's Filter mechanism has no way of recognizing what operation from the list of operations defined in that WSDL, were used by the host system. Not unless you build something custom as described in the workaround below. So it becomes a little hard in case you want your Filters to evaluate data based on which operation was responsible to feed it in. Current Workaround (that I use): In the absence of a built in function (perhaps in the form of a KEYWORD) to recognize the operation that was used during the consumption of the WSDL, the AR System developer, has to create a field in on the AR System form that is exposed to the WSDL, and set that field to a value that a developer could use to identify which operation was used. The WSDL element that is exposed and mapped to that field in the Input Mappings, has to be defaulted to a value agreed upon by both the WSDL developers and its consumers. Limitations of the Workaround: While this workaround seems feasible and almost airtight when used internally within the corporate network, it falls apart if you expose the WSDL to hosts outside the control of your corporation or environment (public WSDL on the internet). When used internally, the various teams interacting with that WSDL could be made aware of the use of that element and the legal value it must contain, it is hard, probably impossible, to maintain that kind of control once you have to expose your WSDL to the outside world. Also, in at least one version if not more of the AR System, there exists a problem with the defaulted value defined for the element created for that field, may not stick with the element by the time the WSDL is published. I have had mixed results with 7.6.04 Patch 003 and 004, where at times it sticks with it and at times it looses that default value. Besides the defaulted value means nothing if while consuming that WSDL, the host system decides to write a random string into that element. Due to the nature of how WSDL's work, the host system could write any other legal value into that field. It becomes an administration nightmare (and embarrassing) to explain to all other developers of other host systems that the AR System is incapable of understanding what operation they just consumed unless they hard code that operation value into that exposed field because the AR System is simply not able to recognize what just happened at least as far as what operation was just used. Justification: Since the only feasible workaround to address this problem has an obvious weakness (wrong value input in that field), I was wondering of the possibility for the AR System WSDL mechanism to be given that ability to set that value internally using an internal mechanism. Ideally the name of that operation should be used to recognize which operation from the WSDL was used. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RFE: A Countdown / Timer / Stopwatch type field...
This is something I wished the AR System had OTB a few months ago as well. https://communities.bmc.com/ideas/3590 A Countdown / Timer / Stopwatch https://communities.bmc.com/ideas/3590 type field... This is a really simple idea.. Whether its worth it or not is another question.. Background: Recently when I was developing an application, I had integrated the AR System to ETAdirect, an external application that is a tool to mobilize field force.. Before creating and scheduling appointments for techs, the representative when on call with the customer queried ETAdirect through a WSDL call, to get what is known as capacity from ETAdirect. Since multiple techs query this capacity perhaps at the same time with multiple callers calling in across the state or country, there is a good chance that a capacity requested might be not quite valid after a few minutes, as the tech offers options to the customer. This is when I wished I could easily without the need for polling or interval based Active Links, display a countdown timer, wherein the requested capacity would be no longer valid after say 3 minutes or whatever.. Countdown / Timer / Stopwatch Field?: It would have been really cool to handle a situation such as this if the representative had a visible ticking clock set at lets say 3:00 going down to 2:59, 2:58, 2:57 0:00 just like the Amazon or eBay experience when buying stuff from Lightning Deals or the last few seconds of an auction.. A suggestion towards achieving this could be leveraging the existing Time field with a certain display type to convert it to a Countdown, or a Timer or Stopwatch. I think that would be really really cool.. It would give the AR System a pretty cool bell and whistle considering its a tracking system... There are various workarounds you can device for this, but I can't imagine any being cleaner or neater than if there was a OTB field available to display a clock that showed a user that he/she is on the clock for completing a certain task. Cheers Joe D'Souza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
