Prompt when logging into mid-tier
Hello This does sound like MIME types. I would suggest getting rid of IIS as it adds very little in most deployments. Open the Tomcat server.xml file (located in tomcat/conf) and ensure the Connector ...port=8080 .. / is uncommented and try connecting directly to Tomcat (ie http://host:8080/arsys). John -- SSO Plugin for BMC products http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. I would like to know what you'll think of this one too. I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. Please visit the community area to vote on this one https://communities.bmc.com/ideas/3588 if you like it at https://communities.bmc.com/ideas/3588. Cheers Joe D'Souza _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: A Countdown / Timer / Stopwatch type field...
Hi Joe, you can also implement this with a small bit of Javascript code ... added to a View Field should do the trick, or to target a display only field change the reference of idCountdown to your arid field (eg. arid888000111). html body span id=idCountdown/span /body script type=text/javascript // Countdown from a set number of seconds (eg. 300) // OR set future date to countdown from (eg. end of epoch time) // *** INSTRUCTIONS *** uncomment either of the next two lines var target = new Date().getTime() + (300 * 1000); //var target = new Date(Jan 19, 2038).getTime(); // time vars var dd, hh, mm, ss; // function to update countdown every second setInterval(function () { // seconds from now until target var now = new Date().getTime(); var seconds = (target - now) / 1000; // parse seconds into time vars dd = parseInt(seconds / 86400); seconds = seconds % 86400; hh = parseInt(seconds / 3600); seconds = seconds % 3600; mm = parseInt(seconds / 60); ss = parseInt(seconds % 60); // find and set id=countdown in document document.getElementById(idCountdown).innerHTML = dd + 'd ' + hh + 'h ' + mm + 'm ' + ss + 's'; // indicate when countdown has completed if (ss0) { document.getElementById(idCountdown).style.color = 'red'; } }, 1000); /script /html Hope this helps. -Jim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
I'm on a Windows 2012 server. Yes even though SQL Logging is turned off it was still causing the issue. Seems odd but it worked for me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
If you have any log file with \u in it configured in ar.cfg/ar.conf you will see this error. I have seen this problem in past and reported to BMC engineering. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Steiner Sent: Thursday, October 10, 2013 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: Error on startup: Malformed \u encoding I'm on a Windows 2012 server. Yes even though SQL Logging is turned off it was still causing the issue. Seems odd but it worked for me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Smallest foot print to run ITSM 8.1?
Morning, Afternoon and Evening all, I was wondering what would be the smallest foot print to run ITSM 8.1 (including a database). This would just be for playing and simple development. Thanks, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Controlling the Flushing action of the Mid-Tier Cache
What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. I would like to know what you'll think of this one too. I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. Please visit the community area to vote on this one https://communities.bmc.com/ideas/3588 if you like it at https://communities.bmc.com/ideas/3588. Cheers Joe D'Souza _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding *RESOLVED*
Good grief. That was it. I had a \u in my Plugin-Log-File: name. The only other \u I have in ar.cfg is for AREA: AREA-LDAP-User-Filter: cn=$\USER$ Which doesn't seem to be causing a problem. I'm guessing because the U is capitalized. I'd say that was the mother of all red herrings. :-) Thanks for the help, Thad On Thu, Oct 10, 2013 at 8:28 AM, Hullule, Kiran kiran_hull...@bmc.comwrote: If you have any log file with \u in it configured in ar.cfg/ar.conf you will see this error. I have seen this problem in past and reported to BMC engineering. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mike Steiner Sent: Thursday, October 10, 2013 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: Error on startup: Malformed \u encoding I'm on a Windows 2012 server. Yes even though SQL Logging is turned off it was still causing the issue. Seems odd but it worked for me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: A Countdown / Timer / Stopwatch type field...
That was my first thought as well. Using Javascript it is a bit difficult to take a workflow action when the time is up though. Not impossible, just outside the normal Remedy realm. Joe's Idea would bring this back into a pure Remedy realm. Sylvain YVON has posted some great documentation around making Javascript with with Remedy workflow; including how to call an AL Guide via Javascript. Enhancing MT user experience with JavaScript; Part 1https://communities.bmc.com/docs/DOC-21816 Enhancing MT user experience with JavaScript; Part 2https://communities.bmc.com/docs/DOC-21818 Jason On Thu, Oct 10, 2013 at 5:17 AM, Jim Bruce jimjbr...@yahoo.ca wrote: Hi Joe, you can also implement this with a small bit of Javascript code ... added to a View Field should do the trick, or to target a display only field change the reference of idCountdown to your arid field (eg. arid888000111). html body span id=idCountdown/span /body script type=text/javascript // Countdown from a set number of seconds (eg. 300) // OR set future date to countdown from (eg. end of epoch time) // *** INSTRUCTIONS *** uncomment either of the next two lines var target = new Date().getTime() + (300 * 1000); //var target = new Date(Jan 19, 2038).getTime(); // time vars var dd, hh, mm, ss; // function to update countdown every second setInterval(function () { // seconds from now until target var now = new Date().getTime(); var seconds = (target - now) / 1000; // parse seconds into time vars dd = parseInt(seconds / 86400); seconds = seconds % 86400; hh = parseInt(seconds / 3600); seconds = seconds % 3600; mm = parseInt(seconds / 60); ss = parseInt(seconds % 60); // find and set id=countdown in document document.getElementById(idCountdown).innerHTML = dd + 'd ' + hh + 'h ' + mm + 'm ' + ss + 's'; // indicate when countdown has completed if (ss0) { document.getElementById(idCountdown).style.color = 'red'; } }, 1000); /script /html Hope this helps. -Jim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident Console Issue
Hi All, I am having issue with Incident Management console while opening an incident ticket from the incident console table. When i double click on the incident from the table, i am getting No matches found but in the backend form HPD:CFG:IncidentWatchlist all the records are available. Environment is 7.6.04 No patch for ITSM hosted in Windows server. -- Regards, Loki ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Smallest foot print to run ITSM 8.1?
I usually give my VMs a 40gb C and a 40gb D drive for apps. I have one VM that has ITSM 8.1 that was upgraded from ITSM 7.6. It has a copy of our older test database with 10 of thousands of CIs and about 7 snapshots the way and it is taking up 95gb total. If I deleted the snapshots the whole thing would probably shrink about about 40 or 50gb. 40 to 50gb seems to be about my average VM size. If you were very conservative, not using snapshots, etc. with just ITSM and minimal data you probably could get away with only needing 20gb to 30gb. Jason On Thu, Oct 10, 2013 at 8:26 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Morning, Afternoon and Evening all, ** ** I was wondering what would be the smallest foot print to run ITSM 8.1 (including a database). ** ** This would just be for playing and simple development. ** ** Thanks, ** ** Howard ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image004.pngimage003.pngimage001.gifimage002.png
Re: Smallest foot print to run ITSM 8.1?
We use two logical drives putting the OS on one and everything else on the other. The 'other' drive on the app server is about 30 GB. The one on the DB server is about the same. Be conservative with snapshots if you go this small. 8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the mid-tier and app-tier onto the same machine, but you probably won't like how things slow to a crawl when you pull up parts of ITSM. I haven't tried being real careful about what loads in the caches yet, though. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, October 10, 2013 8:27 AM To: arslist@ARSLIST.ORG Subject: Smallest foot print to run ITSM 8.1? ** Morning, Afternoon and Evening all, I was wondering what would be the smallest foot print to run ITSM 8.1 (including a database). This would just be for playing and simple development. Thanks, Howard Description: Description: Description: Cox Enterprises, Inc http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com mailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.pngDescription: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Deployable Applications
I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. I would like to know what you'll think of this one too. I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. Please visit the community area to vote on this one https://communities.bmc.com/ideas/3588 if you like it at https://communities.bmc.com/ideas/3588. Cheers Joe D'Souza _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
Re: Smallest foot print to run ITSM 8.1?
Al, Thanks I had a feeling I need to look at 12 to 16 gig and 4 processors. HBR -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, October 10, 2013 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Smallest foot print to run ITSM 8.1? We use two logical drives putting the OS on one and everything else on the other. The 'other' drive on the app server is about 30 GB. The one on the DB server is about the same. Be conservative with snapshots if you go this small. 8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the mid-tier and app-tier onto the same machine, but you probably won't like how things slow to a crawl when you pull up parts of ITSM. I haven't tried being real careful about what loads in the caches yet, though. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, October 10, 2013 8:27 AM To: arslist@ARSLIST.ORG Subject: Smallest foot print to run ITSM 8.1? ** Morning, Afternoon and Evening all, I was wondering what would be the smallest foot print to run ITSM 8.1 (including a database). This would just be for playing and simple development. Thanks, Howard Description: Description: Description: Cox Enterprises, Inc http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com mailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.pngDescription: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Console Issue
Did you change anything about the table query on the back end? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman Sent: Thursday, October 10, 2013 11:39 AM To: arslist@ARSLIST.ORG Subject: Incident Console Issue ** Hi All, I am having issue with Incident Management console while opening an incident ticket from the incident console table. When i double click on the incident from the table, i am getting No matches found but in the backend form HPD:CFG:IncidentWatchlist all the records are available. Environment is 7.6.04 No patch for ITSM hosted in Windows server. -- Regards, Loki _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RFE: A Countdown / Timer / Stopwatch type field...
Yeah I know this is possible through embedding a javascript, but like you stated tweaking existing time fields to exhibit that behavior would mean you bring it into the Remedy realm. I have worked at a few sites where if you were to use custom java code or code borrowed from the internet - they go absolutely not. Its not OTB so you are not allowed. They attribute their rigid approach to company policies to keep things OTB as much as possible to lower costs of maintenance of their applications. Its not very uncommon. So it gets hard to sneak foreign stuff under the covers. I have even worked at some companies that even denied me creating my own DB views of certain things to show up as custom view forms.. Leave alone using external java code.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: RFE: A Countdown / Timer / Stopwatch type field... ** That was my first thought as well. Using Javascript it is a bit difficult to take a workflow action when the time is up though. Not impossible, just outside the normal Remedy realm. Joe's Idea would bring this back into a pure Remedy realm. Sylvain YVON has posted some great documentation around making Javascript with with Remedy workflow; including how to call an AL Guide via Javascript. Enhancing MT user https://communities.bmc.com/docs/DOC-21816 experience with JavaScript; Part 1 Enhancing MT user https://communities.bmc.com/docs/DOC-21818 experience with JavaScript; Part 2 Jason On Thu, Oct 10, 2013 at 5:17 AM, Jim Bruce jimjbr...@yahoo.ca wrote: Hi Joe, you can also implement this with a small bit of Javascript code ... added to a View Field should do the trick, or to target a display only field change the reference of idCountdown to your arid field (eg. arid888000111). html body span id=idCountdown/span /body script type=text/javascript // Countdown from a set number of seconds (eg. 300) // OR set future date to countdown from (eg. end of epoch time) // *** INSTRUCTIONS *** uncomment either of the next two lines var target = new Date().getTime() + (300 * 1000); //var target = new Date(Jan 19, 2038).getTime(); // time vars var dd, hh, mm, ss; // function to update countdown every second setInterval(function () { // seconds from now until target var now = new Date().getTime(); var seconds = (target - now) / 1000; // parse seconds into time vars dd = parseInt(seconds / 86400); seconds = seconds % 86400; hh = parseInt(seconds / 3600); seconds = seconds % 3600; mm = parseInt(seconds / 60); ss = parseInt(seconds % 60); // find and set id=countdown in document document.getElementById(idCountdown).innerHTML = dd + 'd ' + hh + 'h ' + mm + 'm ' + ss + 's'; // indicate when countdown has completed if (ss0) { document.getElementById(idCountdown).style.color = 'red'; } }, 1000); /script /html Hope this helps. -Jim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Lisa, Are you on 7.6.04?...I ask because I believe that 8.x has fixed this particular problem. On Thu, Oct 10, 2013 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. ** ** Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) ** ** I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don’t allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don’t even come up. ** ** Lisa ** ** ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Yes, unfortunately. 7.6.04 sp2. We are upgrading to 7.6.04 sp5 soon and THEN 8.1 (sometime next year). Bummer, so I think you are saying this is known and there's nothing I can do about it. :( (except upgrade) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 10, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** Lisa, Are you on 7.6.04?...I ask because I believe that 8.x has fixed this particular problem. On Thu, Oct 10, 2013 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
I don't have a 7.6.04 server to play with, so I'm not unfortunately able to work on a workaroundbut I'm not entirely sure how to add custom objects to base applications that can't be overlaid. On Thu, Oct 10, 2013 at 11:07 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Yes, unfortunately. 7.6.04 sp2. We are upgrading to 7.6.04 sp5 soon and THEN 8.1 (sometime next year). Bummer, so I think you are saying this is known and there's nothing I can do about it. :( (except upgrade) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 10, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** Lisa, Are you on 7.6.04?...I ask because I believe that 8.x has fixed this particular problem. On Thu, Oct 10, 2013 at 10:55 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Lisa, We are on 7.6.04 sp2 and we were able to deploy a custom application. Yes we had to create the application in base mode, but we were able to attach the custom form. What exactly are you doing? On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. ** ** Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) ** ** I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don’t allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don’t even come up. ** ** Lisa ** ** ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has
Re: Error on startup: Malformed \uxxxx encoding *RESOLVED*
Then the error message makes a kind of sense \u is the escape sequence used in Java to indicate a Unicode character Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, October 10, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Error on startup: Malformed \u encoding *RESOLVED* ** Good grief. That was it. I had a \u in my Plugin-Log-File: name. The only other \u I have in ar.cfg is for AREA: AREA-LDAP-User-Filter: cn=$\USER$ Which doesn't seem to be causing a problem. I'm guessing because the U is capitalized. I'd say that was the mother of all red herrings. :-) Thanks for the help, Thad -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Thursday, October 10, 2013 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Error on startup: Malformed \u encoding If you have any log file with \u in it configured in ar.cfg/ar.conf you will see this error. I have seen this problem in past and reported to BMC engineering. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Steiner Sent: Thursday, October 10, 2013 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: Error on startup: Malformed \u encoding I'm on a Windows 2012 server. Yes even though SQL Logging is turned off it was still causing the issue. Seems odd but it worked for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, October 08, 2013 4:23 PM To: arslist@ARSLIST.ORG Subject: Error on startup: Malformed \u encoding ** Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something. ARS 8.1 OS: Windows 2008 R2 DB: SQL Server Thanks, Thad P.S. BMC has already had me update the application password in UDM:RAppPassword. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. ** ** Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) ** ** I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don’t allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don’t even come up. ** ** Lisa ** ** ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Let me ask you a question, did you create your custom form in Base Mode or Best Practice? If you created it in Base Mode, then you are able to attach them to a Deployable Application, but if you created them in Best Practice Mode, then the Deployable Application cannot see the forms. What I can do is simply make my convert my Custom forms to base, but then that defeats the whole purpose of developing everything to Best Practice Mode. sigh JUST when I started getting the hang of Best vs Base. I'm assuming that's my only option for now Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 10, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** Lisa, We are on 7.6.04 sp2 and we were able to deploy a custom application. Yes we had to create the application in base mode, but we were able to attach the custom form. What exactly are you doing? On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Yeah, that's what I'm going to have to do, but that defeats the Always develop in Best Practice rule. But that's the only thing I can do at this point (is convert to base). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 10, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects.
Re: Controlling the Flushing action of the Mid-Tier Cache
During RUG, I was told that a hotfix will be coming soon to address the flushing action of the mid-tier (base line on 7.6.4). Just an FYI.. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 10, 2013 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application
Re: Smallest foot print to run ITSM 8.1?
16 gig is my new minimum spec of a machine. Like Al noted it can work on 8 gig (that was my previous minimum) but it isn't a terribly pleasant experience. Once everything is up, caching is done, etc. the UI works ok. Just don't flush the cache. And is that a realistic expectation if you are doing dev work? One other tip is if you have to limit the ram you give to a VM use the browser, WUT and Dev Studio outside the VM so you are not asking the VM to host those processes as well. If you only have 8 gig on your machine even that is difficult. 16 gig allows you to give the VM 8 gig (or more if you wish), dedicate 2 gig for Dev Studio and still have room for Office apps, browsers, etc. On an 8 gig machine giving the VM about 5.5 gig more or less leaves your machine useless for doing anything other than working with the VM. Jason On Thu, Oct 10, 2013 at 10:03 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: Al, Thanks I had a feeling I need to look at 12 to 16 gig and 4 processors. HBR -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, October 10, 2013 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Smallest foot print to run ITSM 8.1? We use two logical drives putting the OS on one and everything else on the other. The 'other' drive on the app server is about 30 GB. The one on the DB server is about the same. Be conservative with snapshots if you go this small. 8GB RAM and 4 cores appears to be the minimum if you try to shoehorn the mid-tier and app-tier onto the same machine, but you probably won't like how things slow to a crawl when you pull up parts of ITSM. I haven't tried being real careful about what loads in the caches yet, though. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, October 10, 2013 8:27 AM To: arslist@ARSLIST.ORG Subject: Smallest foot print to run ITSM 8.1? ** Morning, Afternoon and Evening all, I was wondering what would be the smallest foot print to run ITSM 8.1 (including a database). This would just be for playing and simple development. Thanks, Howard Description: Description: Description: Cox Enterprises, Inc http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com mailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.pngDescription: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Try this Create the app in Base Mode Go back into Best Practice Mode and overlay the app You should be able to add the Custom form to the app in the overlay. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Yeah, that's what I'm going to have to do, but that defeats the Always develop in Best Practice rule. But that's the only thing I can do at this point (is convert to base). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 10, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Good idea, but you can overlay apps in 7.6.04. I believe you can in 8.x. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 10, 2013 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Try this Create the app in Base Mode Go back into Best Practice Mode and overlay the app You should be able to add the Custom form to the app in the overlay. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Yeah, that's what I'm going to have to do, but that defeats the Always develop in Best Practice rule. But that's the only thing I can do at this point (is convert to base). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 10, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Oh ... I was going by the Docs (Form, App, Object page 125) You can create overlays for the following objects: Active links Images Active link guides Local applications Escalations Menus Filters Packing lists Filter guidesViews FormsWeb services Fields I'm in a pure custom ARS shop so we haven't touched overlays Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Good idea, but you can overlay apps in 7.6.04. I believe you can in 8.x. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 10, 2013 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Try this Create the app in Base Mode Go back into Best Practice Mode and overlay the app You should be able to add the Custom form to the app in the overlay. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Yeah, that's what I'm going to have to do, but that defeats the Always develop in Best Practice rule. But that's the only thing I can do at this point (is convert to base). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 10, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deployable Applications
Sorry, to be more clear, you can't overlay deployable apps. And those are the types of apps I need to create. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 10, 2013 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Oh ... I was going by the Docs (Form, App, Object page 125) You can create overlays for the following objects: Active links Images Active link guides Local applications Escalations Menus Filters Packing lists Filter guidesViews FormsWeb services Fields I'm in a pure custom ARS shop so we haven't touched overlays Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Good idea, but you can overlay apps in 7.6.04. I believe you can in 8.x. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 10, 2013 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Try this Create the app in Base Mode Go back into Best Practice Mode and overlay the app You should be able to add the Custom form to the app in the overlay. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications Yeah, that's what I'm going to have to do, but that defeats the Always develop in Best Practice rule. But that's the only thing I can do at this point (is convert to base). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 10, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Deployable Applications ** On the custom forms etc, convert them to base. And then you should be able to attach the form. On Oct 10, 2013 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I created a deployable application so I can create an application heading on the Customizable Home Page. Problem is you can only create a Deployable application in Base Mode. Like a good girl, I created a Custom form (and workflow) in best practice mode, but now I cannot add my form to the Deployable application. I only want to use this application so I can get a link on the Customizable Home Page (well an Application Heading and then links underneath it.) I know I have to create Active Link Guides to create the entry points and I have them created, but how can I create a deployable app if they don't allow it in Best Practice? I ended up creating it on Base Mode, but it will not allow me to add any forms (Custom Forms in Best Practice) to it. They don't even come up. Lisa Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
That'd be cool if it did and if that hotfix addressed what we are talking about! Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, October 10, 2013 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache During RUG, I was told that a hotfix will be coming soon to address the flushing action of the mid-tier (base line on 7.6.4). Just an FYI.. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 10, 2013 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose
Re: Controlling the Flushing action of the Mid-Tier Cache
Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync
Re: Controlling the Flushing action of the Mid-Tier Cache
Lets say that it . (Remember BMC can't talk about the future) hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 10, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache That'd be cool if it did and if that hotfix addressed what we are talking about! Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, October 10, 2013 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache During RUG, I was told that a hotfix will be coming soon to address the flushing action of the mid-tier (base line on 7.6.4). Just an FYI.. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 10, 2013 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was
Re: Controlling the Flushing action of the Mid-Tier Cache
Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. ** ** This is probably cause often I’m not the only developer on board and it caches things that others have done too. ** ** My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** ** ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. ** ** Jason ** ** On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote:** ** Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just
Re: Incident Console Issue
It would be nice to see the active link logs. There are many possibilities of things that could have happened. Today the instance ID of the Incident is taken from the table and an event is passed to the landing console, to trigger opening the ticket in the help desk form. (Perhaps via some customization or product defect), perhaps the watchlist instance ID and help desk instance ID are out of sync? Only way to tell is to completely attach the active link workflow that fires (very interested in the link HPD:COI:Details_100_OpenIVR_InVF) Regards, Ross Mitcham -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Console Issue Did you change anything about the table query on the back end? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lokesh Jayaraman Sent: Thursday, October 10, 2013 11:39 AM To: arslist@ARSLIST.ORG Subject: Incident Console Issue ** Hi All, I am having issue with Incident Management console while opening an incident ticket from the incident console table. When i double click on the incident from the table, i am getting No matches found but in the backend form HPD:CFG:IncidentWatchlist all the records are available. Environment is 7.6.04 No patch for ITSM hosted in Windows server. -- Regards, Loki _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Query for Change Management and CMDB
Hi, Does anyone know a query that I could use to pull change records where a technican has not done an impact anaylsis? Here is what we have so far but we are not getting distinct change records. SELECT AL1.CHANGE_ID, AL1.MANAGER_NAME, AL1.MANAGER_SUPPORT_GROUP, AL1.SCHEDULED_START_DATE, AL1.SUMMARY, AL1.STATUS, AL1.RISK, AL1.MANAGER_SUPPORT_COMPANY, AL1.ASSIGNEE_NAME, AL2.RELATED_ID, AL2.ASSOCIATION_ID, AL2.INSTANCE_ID, AL2.ASSET_ID, AL3.NAME, AL4.INFO_TYPE, AL4.NOTES FROM AITREMEDYDW.CHANGE AL1, AITREMEDYDW.RELATED_CI AL2, AITREMEDYDW.CI_BASE_ELEMENT AL3, AITREMEDYDW.CHANGE_WORK_INFO AL4 WHERE (AL2.RELATED_ID=AL1.CHANGE_ID AND AL2.ASSET_ID=AL3.RECONCILIATION_IDENTITY AND AL4.CHANGE_ID=AL1.CHANGE_ID) AND AL4.INFO_TYPE='Service Impact Assessment' AND (NOT AL4.NOTES LIKE 'Atrium Impa%'))) Thanks for all the help in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
I have always seen a progress bar after hitting Sync Cache - I'll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote:
Re: Controlling the Flushing action of the Mid-Tier Cache
On our 8.1 box, the Sync Cache button has always been greyed out and not available. Is that normal? Or am I missing something. Thanks, Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.milmailto:lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. I would like to know what you'll think of this one too. I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. Please visit the community area to vote on this one https://communities.bmc.com/ideas/3588 if you like it at https://communities.bmc.com/ideas/3588. Cheers Joe D'Souza _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If
Re: Controlling the Flushing action of the Mid-Tier Cache
I have seen it... On the environments where we have Preload turned on. On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache – I’ll take a screen shot next time I have to use it if I remember to and send it to you offline. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** ** ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. ** ** On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote:** ** ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I’m not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote:** ** Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to
Re: Controlling the Flushing action of the Mid-Tier Cache
Ah that may be why. We do have preload turned on From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I have seen it... On the environments where we have Preload turned on. On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache - I'll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To:
Re: Controlling the Flushing action of the Mid-Tier Cache
Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** ** ** I have seen it... On the environments where we have Preload turned on.*** * ** ** On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote:** ** ** I have always seen a progress bar after hitting Sync Cache – I’ll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote:** ** ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I’m not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote:** ** Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re:
License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
** Hello again: I had a quick question that I am hoping someone will confirm for me. Here is the situation: ARS 8.1 ITSM 8.1 BMC Analytics for BSM 7.6.06 In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following: License Types: User vs. Premium User There are two types of user licenses available for BMC Analytics for BSM: User and Premium User. Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise. Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports. Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier. So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated "Premium" license in BMC Analytics for BSM? Can someone confirm this for me ? Thanks.. Terry _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
having recently looked into this, yes, you are correct. Without Premium, your users will be able to log into BOXI server, create, run, schedule, etc reports, but will not be able to utilize the BOXI server to run Crystal reports out of Mid-Tier On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com tboot...@objectpath.com wrote: ** Hello again: I had a quick question that I am hoping someone will confirm for me. Here is the situation: ARS 8.1 ITSM 8.1 BMC Analytics for BSM 7.6.06 In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following: License Types: User vs. Premium User There are two types of user licenses available for BMC Analytics for BSM: User and Premium User. Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise. Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports. Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier. So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated Premium license in BMC Analytics for BSM? Can someone confirm this for me ? Thanks.. Terry _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
When I do a cache flush a red message appears within moment saying it's done. But that is false. It seems to take about 15 minutes. I do not see any status bar. I did notice yesterday, since it was my first flush on our new production server that it affected users in the client and everyone got a timeout, not just mid-tier users (ps). We'll call that learning curve! I have not tried the sync flush yet, I'll try that tonight. I really hampers getting things in the system. Keep talking about mid-tier, I have a lot to learn! On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller jason.mil...@gmail.comwrote: ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** ** ** I have seen it... On the environments where we have Preload turned on.** ** ** ** On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote:* *** ** I have always seen a progress bar after hitting Sync Cache – I’ll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active.*** * On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote:* *** ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I’m not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote:* *** Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync
Re: Controlling the Flushing action of the Mid-Tier Cache
Yep, that did it. You need to have perform check checked and then the Sync Cache is enabled. Thanks, Jason. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I have seen it... On the environments where we have Preload turned on. On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache - I'll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or
Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
Double confirmed..without Premium (cost) you cannot use the CR we application, in addition to the BOA (BMC office analytic):: I like the CR side better than BOA myself. On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing lj.longw...@gmail.com wrote: ** having recently looked into this, yes, you are correct. Without Premium, your users will be able to log into BOXI server, create, run, schedule, etc reports, but will not be able to utilize the BOXI server to run Crystal reports out of Mid-Tier On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com tboot...@objectpath.com wrote: ** Hello again: I had a quick question that I am hoping someone will confirm for me. Here is the situation: ARS 8.1 ITSM 8.1 BMC Analytics for BSM 7.6.06 In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following: License Types: User vs. Premium User There are two types of user licenses available for BMC Analytics for BSM: User and Premium User. Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise. Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports. Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier. So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated Premium license in BMC Analytics for BSM? Can someone confirm this for me ? Thanks.. Terry _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
** If you ask me, this is ridiculous. BOA allows viewing of cubes, drill downs, etc. Why would viewing a straight "crystal report" cost more? Terry on Oct 10, 2013, patrick zandi remedy...@gmail.com wrote: ** Double confirmed.. without Premium (cost) you cannot use the CR we application, in addition to the BOA (BMC office analytic):: I like the CR side better than BOA myself. On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing lj.longw...@gmail.com wrote: ** having recently looked into this, yes, you are correct. Without Premium, your users will be able to log into BOXI server, create, run, schedule, etc reports, but will not be able to utilize the BOXI server to run Crystal reports out of Mid-Tier On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com tboot...@objectpath.com wrote: ** Hello again: I had a quick question that I am hoping someone will confirm for me. Here is the situation: ARS 8.1 ITSM 8.1 BMC Analytics for BSM 7.6.06 In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following: License Types: User vs. Premium User There are two types of user licenses available for BMC Analytics for BSM: User and Premium User. Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise. Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports. Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier. So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated "Premium" license in BMC Analytics for BSM? Can someone confirm this for me ? Thanks.. Terry _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: License type in Analytics to view ITSM Crystal Reports via ARSystem Midtier
SAP is the cost.. not BMC ... On Thu, Oct 10, 2013 at 3:39 PM, tboot...@objectpath.com tboot...@objectpath.com wrote: ** If you ask me, this is ridiculous. BOA allows viewing of cubes, drill downs, etc. Why would viewing a straight crystal report cost more? Terry on Oct 10, 2013, *patrick zandi* remedy...@gmail.com wrote: ** Double confirmed..without Premium (cost) you cannot use the CR we application, in addition to the BOA (BMC office analytic):: I like the CR side better than BOA myself. On Thu, Oct 10, 2013 at 3:25 PM, LJ LongWing lj.longw...@gmail.comwrote: ** having recently looked into this, yes, you are correct. Without Premium, your users will be able to log into BOXI server, create, run, schedule, etc reports, but will not be able to utilize the BOXI server to run Crystal reports out of Mid-Tier On Thu, Oct 10, 2013 at 1:22 PM, tboot...@objectpath.com tboot...@objectpath.com wrote: ** Hello again: I had a quick question that I am hoping someone will confirm for me. Here is the situation: ARS 8.1 ITSM 8.1 BMC Analytics for BSM 7.6.06 In the License entitlements section off BSM Analytics for BSM 7.6.06 it states the following: License Types: User vs. Premium User There are two types of user licenses available for BMC Analytics for BSM: User and Premium User. Depending on the license type, users will have access to the capabilities of either the Professional or Premium edition of SAP BusinessObjects Enterprise. Non-premium users have full access to view and author Web Intelligence content, but may not use other content types such as viewing Crystal Reports. Premium users may use all the capabilities of the BusinessObjects Enterprise Premium suite, including viewing of any BusinessObjects document types including viewing Crystal Reports from the BMC Remedy Mid Tier. So, given the above, does that mean that if I have a user that wants to view Crystal Reports via the ARSystem mid-tier (ex. ITSM reports) , that they must have an associated Premium license in BMC Analytics for BSM? Can someone confirm this for me ? Thanks.. Terry _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
When I do a cache flush a red message appears within moment saying it's done I think the flush is done but that doesn't mean the cache has rebuilt. Kind of like a toilet. When you flush the water goes down fast but it might take a minute for the bowl to fill up again :) https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k Yeah, with our ITSM 8.x prod we only flush at night or in times of emergency. Too much impact otherwise. Sync cache pretty much goes unnoticed unless cache corruption occurs. Jason On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer suzanpal...@gmail.comwrote: ** When I do a cache flush a red message appears within moment saying it's done. But that is false. It seems to take about 15 minutes. I do not see any status bar. I did notice yesterday, since it was my first flush on our new production server that it affected users in the client and everyone got a timeout, not just mid-tier users (ps). We'll call that learning curve! I have not tried the sync flush yet, I'll try that tonight. I really hampers getting things in the system. Keep talking about mid-tier, I have a lot to learn! On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller jason.mil...@gmail.comwrote: ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** ** ** I have seen it... On the environments where we have Preload turned on.* *** ** ** On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache – I’ll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active.** ** On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I’m not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed.
Re: Controlling the Flushing action of the Mid-Tier Cache
cache corruption Does that happen often? On Thu, Oct 10, 2013 at 2:45 PM, Jason Miller jason.mil...@gmail.comwrote: ** When I do a cache flush a red message appears within moment saying it's done I think the flush is done but that doesn't mean the cache has rebuilt. Kind of like a toilet. When you flush the water goes down fast but it might take a minute for the bowl to fill up again :) https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k Yeah, with our ITSM 8.x prod we only flush at night or in times of emergency. Too much impact otherwise. Sync cache pretty much goes unnoticed unless cache corruption occurs. Jason On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer suzanpal...@gmail.comwrote: ** When I do a cache flush a red message appears within moment saying it's done. But that is false. It seems to take about 15 minutes. I do not see any status bar. I did notice yesterday, since it was my first flush on our new production server that it affected users in the client and everyone got a timeout, not just mid-tier users (ps). We'll call that learning curve! I have not tried the sync flush yet, I'll try that tonight. I really hampers getting things in the system. Keep talking about mid-tier, I have a lot to learn! On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller jason.mil...@gmail.comwrote: ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache*** * ** ** ** I have seen it... On the environments where we have Preload turned on. ** ** On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache – I’ll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache*** * ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active.* *** On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I’m not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache*** * ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even
Decision Tree not working
Hi All, Venturing into Knowlege Management, after reading the User and Admin guides, I created and publisked a decision tree. If I use the the global search on the overview console I can locate and use the tree. If I go to an Incident Advanced Functions Decision Tree. I get the following error Unable to find a Decision Tree for this customer. The Decision Tree Window will now close. (ARNOTE 45124). The customer in the tree is the same as in the Incident. I have also tried setting the tree to -Global- and get the same result. What am I missing? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
Todd, I would think its not normal as I have never seen it grayed out ever.. I would've asked you about the version of the AR Server that mid-tier connects to, but I really do not think that little bugger there has anything to do with the version of the AR System server as its something internal to the mid-tier that instructs the mid-tier to cache the server slightly differently. But that's worth checking to see if the version of the AR System Server has anything to do with it at all. My gut feel says no it has nothing to do with it - but worth checking. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Thursday, October 10, 2013 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache On our 8.1 box, the Sync Cache button has always been greyed out and not available. Is that normal? Or am I missing something. Thanks, Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to see form and AL updates. One trick is you need to either clear your browser cache or force a cache refresh by using CTRL + F5. Also in the past I have noticed some issues where changed objects being displayed via an inline panel are not easily refreshed. In that case I keep the form itself open in a tab and force the cache refresh on the form itself before trying it inline. Jason On Thu, Oct 10, 2013 at 5:13 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I agree, I tried using the Sync Cache feature and it's good for forms and fields, but not for workflow. I waited and waited for my workflow (active links) to refresh and after about 20 minutes, I just flushed the entire cache and only then did I see my new workflow kick off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 09, 2013 6:04 PM To: arslist@ARSLIST.ORG Subject: RFE: Controlling the Flushing action of the Mid-Tier Cache ** Currently the flushing action of the Mid-Tier Cache is limited to either flushing the entire cache (HUGE performance hit) or using the new Sync Cache feature (relatively less of a performance hit). It would be nice if there was another layer of control over what a developer or a Mid-Tier administrator would have liked to flush. And that is the ability to flush an individual object - Just the Form, or just one Active Link, or just one Form Menu, etc. or a selected list of these. The Sync Cache feature already having been built, whose functionality I was a little confused over because it still takes a ton of time to happen, I would not think going one layer deeper would be that much more difficult, and flush just selected objects. This could be implemented both on the Mid-Tier configuration application OR Even better on the Developer Studio itself. The Developer Studio can already store information of various Mid-Tier servers associated with various AR Servers from various environments such as Development, Test, QA, Staging, Production etc. in its Mid-Tier servers Information. It already has the ability to view a form through a browser utility. In version 8 it has even gone a step further to model permissions you want to view the form with. Below is a screen shot of a limited version of this functionality in 7.6.04.. It would be nice to be able to right click on a newly created menu, and perform a Cache on Selected Mid-Tier Server and offer the developer a choice of valid servers associated with that environment that he would like to flush the cache without leaving the Developer Studio and choose single objects or a finite list of objects to flush instead of having the Sync cache flush all the recently developed objects, which may not be what he wants to do. In my opinion this would be less time consuming that even the Sync feature, and will give the developer a better control on what they are ready to publish as finished code to the user. I would like to know what you'll think of this one too. I have yet another couple of ideas I spoke to engineering about that I was asked to post on here so it could be run by the community. Please visit the community area to vote on this one https://communities.bmc.com/ideas/3588 if you like it at https://communities.bmc.com/ideas/3588. Cheers Joe D'Souza _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Controlling the Flushing action of the Mid-Tier Cache
Interesting. I think we do have that turned on in all our environments.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I have seen it... On the environments where we have Preload turned on. On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache - I'll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal for middle of the day use where you do not impact other users or developers.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache We are on 7.6.04 sp2. I'll keep playing with it and see if I can get it to work for me. I'll try clearing the browser cache, etc. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** What version are you using? I think sync cache has matured a bit since it was first introduced. On 8.0 I am constantly using it to
Re: Decision Tree not working
Permissions to something probably? Or its not refreshed in the web cache? Got any logs? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, October 10, 2013 4:13 PM To: arslist@ARSLIST.ORG Subject: Decision Tree not working Hi All, Venturing into Knowlege Management, after reading the User and Admin guides, I created and publisked a decision tree. If I use the the global search on the overview console I can locate and use the tree. If I go to an Incident Advanced Functions Decision Tree. I get the following error Unable to find a Decision Tree for this customer. The Decision Tree Window will now close. (ARNOTE 45124). The customer in the tree is the same as in the Incident. I have also tried setting the tree to -Global- and get the same result. What am I missing? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Controlling the Flushing action of the Mid-Tier Cache
Ah yeah we have that checked on all our servers too.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Thursday, October 10, 2013 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache Yep, that did it. You need to have perform check checked and then the Sync Cache is enabled. Thanks, Jason. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I have seen it... On the environments where we have Preload turned on. On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache - I'll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I noticed the time it takes to flush the entire cache is not that significantly more than using the Sync Cache. My reasoning why that must be as it is, is that it still takes the system a little bit of time to figure out what has changed. Sure the searches for this might be optimized, but it's still a search to identify what needs to be flushed. Even if the search takes only a minute, its still a minute more. I'm guessing it takes a little more than a minute to identify what's changed. On an average I have noticed that a Sync Cache operation takes anywhere around 5 minutes or upwards. The benefit of telling the Mid-Tier what to cache upfront, eliminates the need for the Mid-Tier to search what it needs to cache. PLUS while stuff is still being developed, there's a chance you do not want to cache everything you just developed as you are still RD'ing it. So as a developer if I want to cache just a single object or a selected list of objects but not the rest that are newly created, I think it would be a huge win if I could have that. I think the Flush Cache and / or the Sync Cache operations are more ideal for end of development cycles or end of day operations. Not middle of the day when you have a team of developers who didn't want the MT cache flushed waiting on it to finish its work. The single object flush idea would be ideal
Re: Controlling the Flushing action of the Mid-Tier Cache
LOL! More than we would like :) There might be an known issue that I am not authorized to discuss but hopefully we'll there will be some relief soon. Also there was Ashutosh Deshpande's Midtier Cache Optimization Revealed session that had some great info on how to tune MT and minimize corruption. I believe much of the info is or will be released in the BMC Communities or KB. One big thing I learned is Window will kill a service after two minutes (if I remember correctly) of not responding when stopping from the Services console. Use the Tomcat stop feature instead to allow Tomcat/MT to be shutdown gracefully. On Thu, Oct 10, 2013 at 12:59 PM, Susan Palmer suzanpal...@gmail.comwrote: ** cache corruption Does that happen often? On Thu, Oct 10, 2013 at 2:45 PM, Jason Miller jason.mil...@gmail.comwrote: ** When I do a cache flush a red message appears within moment saying it's done I think the flush is done but that doesn't mean the cache has rebuilt. Kind of like a toilet. When you flush the water goes down fast but it might take a minute for the bowl to fill up again :) https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k Yeah, with our ITSM 8.x prod we only flush at night or in times of emergency. Too much impact otherwise. Sync cache pretty much goes unnoticed unless cache corruption occurs. Jason On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer suzanpal...@gmail.comwrote: ** When I do a cache flush a red message appears within moment saying it's done. But that is false. It seems to take about 15 minutes. I do not see any status bar. I did notice yesterday, since it was my first flush on our new production server that it affected users in the client and everyone got a timeout, not just mid-tier users (ps). We'll call that learning curve! I have not tried the sync flush yet, I'll try that tonight. I really hampers getting things in the system. Keep talking about mid-tier, I have a lot to learn! On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller jason.mil...@gmail.comwrote: ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache** ** ** ** ** I have seen it... On the environments where we have Preload turned on. ** ** On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache – I’ll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 2:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache** ** ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.net wrote: ** Wow that’s quick on 8 then. I’m quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I’m not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, October 10, 2013 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Controlling the Flushing action of the Mid-Tier Cache** ** ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a
Re: Controlling the Flushing action of the Mid-Tier Cache
This is one of the items that we should be seeing a hot fix for sooon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, October 10, 2013 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Controlling the Flushing action of the Mid-Tier Cache ** cache corruption Does that happen often? On Thu, Oct 10, 2013 at 2:45 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** When I do a cache flush a red message appears within moment saying it's done I think the flush is done but that doesn't mean the cache has rebuilt. Kind of like a toilet. When you flush the water goes down fast but it might take a minute for the bowl to fill up again :) https://docs.google.com/file/d/0B74tdm250wuIbERiSGxNQi1fZ0k Yeah, with our ITSM 8.x prod we only flush at night or in times of emergency. Too much impact otherwise. Sync cache pretty much goes unnoticed unless cache corruption occurs. Jason On Thu, Oct 10, 2013 at 12:34 PM, Susan Palmer suzanpal...@gmail.commailto:suzanpal...@gmail.com wrote: ** When I do a cache flush a red message appears within moment saying it's done. But that is false. It seems to take about 15 minutes. I do not see any status bar. I did notice yesterday, since it was my first flush on our new production server that it affected users in the client and everyone got a timeout, not just mid-tier users (ps). We'll call that learning curve! I have not tried the sync flush yet, I'll try that tonight. I really hampers getting things in the system. Keep talking about mid-tier, I have a lot to learn! On Thu, Oct 10, 2013 at 2:10 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Actually I think it is more related to Perform Check. I have the Sync Cache option in environments where we have Preload on and off. If I uncheck Perform Check and save the Sync Cache button turns grey. On Thu, Oct 10, 2013 at 12:04 PM, Arner, Todd tar...@glhec.orgmailto:tar...@glhec.org wrote: ** Ah that may be why. We do have preload turned on From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I have seen it... On the environments where we have Preload turned on. On Thu, Oct 10, 2013 at 11:47 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I have always seen a progress bar after hitting Sync Cache - I'll take a screen shot next time I have to use it if I remember to and send it to you offline. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 2:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** Ah. So I see a bit of difference in our configurations. Since this is Dev we do not have Preload on. I don't see a status bar when I press Sync Cache. If there were a status bar maybe it would take that long? I just know by the time I check the change in a browser the change is active. On Thu, Oct 10, 2013 at 10:59 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Wow that's quick on 8 then. I'm quite certain its not that quick on 7.6.04. Sometimes that progress bar moves a percentage every 3 or 4 or 5 seconds resulting in it getting completed in anywhere between 5 to 10 minutes. This is probably cause often I'm not the only developer on board and it caches things that others have done too. My hypotheses without really going through a SQL logging process is that it probably takes quite some time for it to find the objects it needs to cache. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 10, 2013 1:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Controlling the Flushing action of the Mid-Tier Cache ** I am not arguing the merits of the being able cache a single object or maybe better yet a group of selected objects. My experience with Sync Cache is it is a sub 30 second process on AR 8.0 / MT 8.1. In the last few days I have repeatedly changed a form or AL, let it finish saving (AR server cache mode is a factor here since the server cache needs to reflect the object has changed), hit Sync Cache in IE, CTRL + F5 the form in Firefox. I allow minimal time between those steps. Jason On Thu, Oct 10, 2013 at 10:13 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: Actually I have seen that behavior too on 7.6.04 Patch 004 where I
Another Mid-tier cache question
Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Decision Tree not working
Mark, Do your folks have company restrictions in their People record or Unrestricted Access? If you have restrictions, go to the Knowledge Record (in this case, a decision tree) and click Visibility Groups (on the left I think). See if you can create a visibility group for -Global- or a specific company for your test case. So after I typed all this, I realized that while good info, you may be looking at the wrong decision tree! Even though RKM has a decision tree which you created, there is still the Incident Management decision tree. I think you are going to the IM decision tree. That needs to be configured in its own area. Let me know if this helps. Sent from my iPhone On Oct 10, 2013, at 4:13 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, Venturing into Knowlege Management, after reading the User and Admin guides, I created and publisked a decision tree. If I use the the global search on the overview console I can locate and use the tree. If I go to an Incident Advanced Functions Decision Tree. I get the following error Unable to find a Decision Tree for this customer. The Decision Tree Window will now close. (ARNOTE 45124). The customer in the tree is the same as in the Incident. I have also tried setting the tree to -Global- and get the same result. What am I missing? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
I won't pretend to answer this question for you - but this is my guess.. From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, October 10, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: Another Mid-tier cache question Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
Mark, I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won’t pretend to answer this question for you – but this is my guess..** ** ** ** From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. ** ** So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. ** ** I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. ** ** Cheers ** ** Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, October 10, 2013 4:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Another Mid-tier cache question ** ** Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
LJ,We do Quarterly releases.After each release we do manual flush Cache .Is is safe to turn this option off.It might resolve cache corruption issues which we encounter almost every alternate week Ravi Date: Thu, 10 Oct 2013 14:57:48 -0600 From: lj.longw...@gmail.com Subject: Re: Another Mid-tier cache question To: arslist@ARSLIST.ORG ** Mark,I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won’t pretend to answer this question for you – but this is my guess.. From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, October 10, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: Another Mid-tier cache question Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
Based on that scenario, and my understanding of how things work...yes, you don't need to have the automatic check done periodically. I can't speak to the cache corruption, but one could surmise that if the cache is 'good', and you aren't updating it, ever, then there would be no possibility of it being corrupted:) On Thu, Oct 10, 2013 at 3:06 PM, ravi rai ravira...@hotmail.com wrote: ** LJ, We do Quarterly releases.After each release we do manual flush Cache . Is is safe to turn this option off. It might resolve cache corruption issues which we encounter almost every alternate week Ravi -- Date: Thu, 10 Oct 2013 14:57:48 -0600 From: lj.longw...@gmail.com Subject: Re: Another Mid-tier cache question To: arslist@ARSLIST.ORG ** Mark, I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won’t pretend to answer this question for you – but this is my guess..** ** ** ** From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. ** ** So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. ** ** I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. ** ** Cheers ** ** Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, October 10, 2013 4:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Another Mid-tier cache question ** ** Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
Like LJ said its best left off on production as your changes to Production if your company follows a proper change process is minimal. And you Sync the cache whenever there is a genuine change in the cache. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Thursday, October 10, 2013 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Another Mid-tier cache question LJ, We do Quarterly releases.After each release we do manual flush Cache . Is is safe to turn this option off. It might resolve cache corruption issues which we encounter almost every alternate week Ravi _ Date: Thu, 10 Oct 2013 14:57:48 -0600 From: lj.longw...@gmail.com Subject: Re: Another Mid-tier cache question To: arslist@ARSLIST.ORG ** Mark, I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won't pretend to answer this question for you - but this is my guess.. From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, October 10, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: Another Mid-tier cache question Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
It would be nice if this option came with a indicator of what time will the next flush happen so that the mid-tier administrator would have a better visible control of what to set as an interval when setting this in non production environments. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 10, 2013 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: Another Mid-tier cache question ** Mark, I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won't pretend to answer this question for you - but this is my guess.. From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, October 10, 2013 4:34 PM To: arslist@ARSLIST.ORG Subject: Another Mid-tier cache question Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
That would be nice. On Thu, Oct 10, 2013 at 2:15 PM, Joe D'Souza jdso...@shyle.net wrote: ** It would be nice if this option came with a indicator of what time will the next flush happen so that the mid-tier administrator would have a better visible control of what to set as an interval when setting this in non production environments. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Thursday, October 10, 2013 4:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Another Mid-tier cache question ** ** ** Mark, I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. ** ** Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) ** ** On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote:*** * ** I won’t pretend to answer this question for you – but this is my guess..** ** From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. Cheers Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, October 10, 2013 4:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Another Mid-tier cache question Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another Mid-tier cache question
Our non-ITSM production MT is set to check every 60 minutes. That environment tends to have more changes done since it is a custom environment. The MT useage is lightish on this system since most people are still using WUT with this environment. Our ITSM 8 system is set to check every 10 hours. There are times we'll implement a minor change that is so minor or infrequently used functionality that I'll let the cache update on it own. This mentality is really from before Sync Cache was available when we didn't want to affect users by flushing cache. Jason On Thu, Oct 10, 2013 at 1:57 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Mark, I agree with Joebut look at it this waythis check box tells the Mid-Tier server to periodically check your Remedy server for definition changes. How often are definition changes made in your production server?Weekly? Monthly? Quarterly? You likely don't need an automated 'check' to be turned on in production as it doesn't change very often...and when it does, you can manually hit the 'sync' button. Regarding the app server being behind a load balancer...no, that won't affect things because regardless of which app node the mid-tier gets the cache from, it should be 'correct' :) On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** I won’t pretend to answer this question for you – but this is my guess..* *** ** ** From what it looks like, this functionality performs a periodic check on the AR Server, to check for changes in definitions, and collects that information. This will in my opinion have some impact on performance. ** ** So as long as that interval is relatively high, and set in such a way that it occurs in periodic cycles when users are usually not online, it should be fine. My guess is that when this box is checked and the interval is defined, there is probably a definition check that happens that instant, followed next by the interval that is defined. So if this is done lets say at 11:00 PM when most users are usually offline in that time zone, and the interval is set for 86400 for the next check to happen at 11:00 PM the next night, you might not have too much to worry about. ** ** I would however not be comfortable doing it every few minutes, as it MAY impact the performance of that particular mid-tier server in that load balanced configuration.. ** ** Cheers ** ** Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, October 10, 2013 4:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Another Mid-tier cache question ** ** Hi All, Is it safe to use Definition Change Check (Peform Check) with load balancers? When the dev and production ITSM servers were installed Perform Check was no selected. Don't know why it was done that way. Later when I applied a patch to the mid-tier servers, BMC Support said I should select Perform Check. I did this on the development server which has one ar server, one mid-tier and no load balancers, but did not select Perform Check on production which is a VIP load balanced to two mid-tiers which are load balanced to two ars servers in a server group. Particularly with small changes I really like using change check/perform check on dev and would like to use on the production servers. Since I don't know why this was not originally set up that way I figured I would ask the group first. ARS 7.6.06 SP3 Mid-Tier 7.6.06 SP4 Thanks Mark _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years