Re: Anybody still doing Custom Development?
I just completed a project that converted a customer from Service Now to Helix the main office is in the UK.. My initial role was to be the SN SME since I have over four years assisting companies do implementations. I do not do SN development I do requirement review with the SN developers that were offshore. I assisted in reviewing what was built in SN and how the capability could be converted to Remedy. I also did DWPA development for over four months and determined this is the next generation of Service Catalog that we needed when I was a BMC employee until they went private. If a customer reviews Smart IT and DWPA and understands the maturity of the ITSM processes and compares it to the OOTB Service Now BMC could still be successful. Both Remedy and Service now can have custom applications built as we know the question is does the CIO want a custom application or an industry standard. My 2 cents, a Remedy devotee since 2000. -Original Message- From: Jason Miller To: arslist@arslist.org Sent: Wed, Nov 27, 2019 2:44 pm Subject: Anybody still doing Custom Development? Hello my Lister family! As the list comes to a close in the near future I figured I would send my final post (in a non List admin role). I have two intentions with this post... One to have a final discussion regarding development on the AR System platform and 2) looking to find work doing AR System development or any Remedy work for that matter. 1)It has been years since our beloved List buzzed with posts from people sharing what they are building, how they are creatively enhancing ITSM (or building their own). We all experienced the transition from "we can build whatever the business needs on Remedy" to "we want ITSM out of the box." BMC stopped promoting Remedy as a platform to build your own solutions on years ago (actually, did they ever or was that left over from Remedy Corp?). Understandably many organizations had the desire to move to a packaged product that was supported and maintained by a vendor. I can't fault them. But I miss the creativity, the ingenuity, the excitement, and the reward of creating solutions (both ITSM related not ITSM related). Does this still exist anywhere? Even though I left my original Remedy home (Sharp HealthCare) a few years ago to relocate in Austin, the writing was on the wall there as well. I spent my last few years there building a lightweight ITSM suite from the ground up (because OOTB ITSM was too rigid and burdensome for that organization). However they are just about to go-live with Ivanti Service Manager, out of the box, no "customization". We had a history of building all kinds of business solutions, some not even IT related. Those will all go away when they retire their Remedy environment. Another Remedy shop where creativity and rapid development was king... gone. More recently at my current job, I built a filter a few weeks ago. It was a documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a huge smile on my face. I was once again in my happy place, for those 5 minutes at least. It reminded me of the hours I spent a few years ago cranking out forms and workflow. Is anybody out there willing to share if they still use Remedy as a development platform? Is Remedy as a development platform really dead? While I would love for us to have a open conversation about what organizations are still doing Remedy development, I also understand there are confidentially concerns for some. Please feel free to email me directly if you wish (jason.mil...@gmail.com). 2)The contract I have been working under is quickly coming to an end and it is looking like I will need to find a new source of income. I would love to find out, not only are organizations still performing Remedy development, but even better if there are any with an opening for a Remedy Developer in Austin, TX or Remote. There is a ton of tech around me (the area has been called "Silicon Hills"), I know some of the companies in the area used Remedy at one point, but it appears completely dead here in Austin for Remedy work. Did BMC (heck, they even have an office here)really lose all of these customers to the competition? Hopefully this will catch somebody's attention in my area that is still using Remedy and we can connect. To clarify, while I love doing Remedy development (it would be my dream job), I have nothing against ITSM and am very capable and content working with the suite (it is my current job). Hopefully this post will spark one last (or a few) good conversation on the ARSlist. * Putting on my ARSlist Admin hat (or whatever my title is) * Dan, Misi and myself have been discussing the List's final days (ok, think what you will, but my eye just watered up after typing that). Due to some circumstances the list may live on a bit longer than was originally stated. So until the plug is pulled... Post away
DWPA knowledge
Before ARS List is shut down I wanted to know if anyone needs a consultant with 4 months of DWPA implementation experience. Let me know off line at rjust2...@aol.com. Thanks Roger Justice-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Email template question
My customer wants to use an Email Template to provides more details to the approver including the links for approval and reject. This is for approving a request made using the Digital Workplace that populates the SB:ServiceRequestStub for. Has anyone done a similar template that did not use the OOTB ITSM forms? I posted this on communities and did not get a response. I am trying the list before it disappears. -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th
Hi Doug: I would like to take this opportunity to thanks Doug for theknowledge that I have gained during the 22-years of my experience(ARS3-ARS9.1.04), you ow me a lot of guidance in my career, you help me travel andwork in US, Canada and Saudi Arabia. I will take one of the sentences stated by one of our group and repeat it “Youare an inspiration to a vast and diverse group of individuals”. I hope this light you emitted on us will keep you happy allyour live, we wish you better retirement. I will borrow this Isamic wishes “Daua:Good bless you and reply to you all the benefits we have gained through yourinspiration and knowledge of your product and bless all your family and kids” Thanks & Regards __ Ali Abdelaziz Musa - ELRAZI CORP BMC-REMEDY/ORACLE/UNIX Developer/Technical Lead 10 Sanromanoway Apt 1912, Toronto, M3N2Y2, Canada Tel: 1-647-325-9301, 1-613-725-7001, 1-905-626-5218, 1-613-899-9301 ___ On Wednesday, October 2, 2019, 05:45:57 PM EDT, arsl...@danielbloom.ca wrote: Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug was the creator of the ARSystem as a founding member of Remedy Corporation. He has always retained the philosophy of supporting the user community, even before he accepted my invitation to join this list in 1993. After consultation with Jason and Misi, the current custodians of this ARSlist, it was decided that I should post to this external list that Doug has left, in the hopes that all current and former members of our community can express their best wishes here where it can be done outside of a Corporation based community and where Doug can of course also read them. In Doug’s honor, it was also decided that we would shut down the ARSlist permanently on US Thanksgiving, giving folks until then to post their comments, and to signify the thanks we give to Doug for all he has done. My understanding is that the archives will continue to be available, and of course can be saved for posterity. For my part, it was sad news that someone who has contributed so much, holds so many forward thinking innovative patents singularly and jointly with others, would be departing. I was supposed to post this yesterday and it took me until today to accept that he really had left. I won’t be disappointed if I am proven wrong ……. Dan Daniel Bloom Founder of the ARSlist in November 1993 Active in the Remedy ARSystem world since 1.0 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th
Same here, met Doug at 2004 RUG in DC, took picture with him, was so proud and happy. Been out of Remedy for more than 10 years but like to hang out in this group. Wish this list to continue even more stronger as legacy to Doug, but only caretakers get the final say. Someone please pass all these “Thank You” notes to Doug as a thank you for his contribution to the community. Without the list my survival would be have been hard especially in the beginning of my career. Ever thankful to Remedy founders and ARSList founders. Thanks Dasa From: [External] ARSList On Behalf Of [External] Tales - Grupos Sent: Wednesday, October 02, 2019 5:12 PM To: ARSList Subject: Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th Yes, truly sad news. I met Doug in 2004 at the Washington DC RUG conference and was impressed by his charisma and passion for his work, I remember taking some pictures with him at the event, he was welcoming people and asking them to tag their names on a panel where it had the names of all participants (or almost all) as background. I also remember playing some video game with him at one of the parties of this event and it really struck me because it was so nice to meet the person who created the tool I was working on and that he was so friendly and charismatic. I met him again other times by the years, some meetings and other ARS-related events. It certainly had some influence on my career. Regards, Tales. Em 2 de outubro de 2019 às 18:46:31, arsl...@danielbloom.ca<mailto:arsl...@danielbloom.ca> (arsl...@danielbloom.ca<mailto:arsl...@danielbloom.ca>) escreveu: Doug Mueller’s last day at BMC was Monday, September 30th. As we all know, Doug was the creator of the ARSystem as a founding member of Remedy Corporation. He has always retained the philosophy of supporting the user community, even before he accepted my invitation to join this list in 1993. After consultation with Jason and Misi, the current custodians of this ARSlist, it was decided that I should post to this external list that Doug has left, in the hopes that all current and former members of our community can express their best wishes here where it can be done outside of a Corporation based community and where Doug can of course also read them. In Doug’s honor, it was also decided that we would shut down the ARSlist permanently on US Thanksgiving, giving folks until then to post their comments, and to signify the thanks we give to Doug for all he has done. My understanding is that the archives will continue to be available, and of course can be saved for posterity. For my part, it was sad news that someone who has contributed so much, holds so many forward thinking innovative patents singularly and jointly with others, would be departing. I was supposed to post this yesterday and it took me until today to accept that he really had left. I won’t be disappointed if I am proven wrong ……. Dan Daniel Bloom Founder of the ARSlist in November 1993 Active in the Remedy ARSystem world since 1.0 -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwMFaQ=j-EkbjBYwkAB4f8ZbVn1Fw=RThMXM21vHwKoB-z8dIBc1tTQAIQXfWY0X0c3fELYCE=ot_C6ScUy2bjnXa7zs0wxaLmCpyImz4l-LDTNfVRBGo=XF3EhdZ67_qzds6jMpky7bbPgV9somO_i_7OX3TVgU4=> -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th
Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug was the creator of the ARSystem as a founding member of Remedy Corporation. He has always retained the philosophy of supporting the user community, even before he accepted my invitation to join this list in 1993. After consultation with Jason and Misi, the current custodians of this ARSlist, it was decided that I should post to this external list that Doug has left, in the hopes that all current and former members of our community can express their best wishes here where it can be done outside of a Corporation based community and where Doug can of course also read them. In Doug's honor, it was also decided that we would shut down the ARSlist permanently on US Thanksgiving, giving folks until then to post their comments, and to signify the thanks we give to Doug for all he has done. My understanding is that the archives will continue to be available, and of course can be saved for posterity. For my part, it was sad news that someone who has contributed so much, holds so many forward thinking innovative patents singularly and jointly with others, would be departing. I was supposed to post this yesterday and it took me until today to accept that he really had left. I won't be disappointed if I am proven wrong ... Dan Daniel Bloom Founder of the ARSlist in November 1993 Active in the Remedy ARSystem world since 1.0 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Test Email...
Test after being re-added.. Cheers Joe D'Souza-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Using Business Time 2.0 in customer applications?
Hi Listers! I’ve always been using the “original" Business Time function in my ARS workflow, but now I’m tasked with rewriting an old assignment functionality, and I thought that I might be better off using the Version 2 Business Time functionality. But I honestly doest really understand the relationships between Business Times, Shared entities and (in my case) Support Groups. I was expecting to some system forms with a GUI to create these relationships, but I only have backend forms Business Time Segment Business Time Shared Entity And a couple of associates join forms. How is this supposed to be maintained in a non-ITSM environment? Is it at all, or am I better off sticking to what I know (the original Business Time functionality)? Anyone having built an admin Gui for this, who want to share? /Jan -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
DWP Question
My customer wants to use DWP as their end user portal to see what they have ordered and what open Incidents they have. I have not been able to find any documentation of how an Incident created in Remedy can be seen in DWP. I know that the Incident Rules allow a SRM SR to be created that allowed the user to see open Incident in SRM. I have been working with DWP since May and have not gotten official training. Has anyone implemented this? Thanks Roger Justice-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [EXTERNAL] Re: Please unsubscribe me
Please unsubscribe me also as I’m no longer involve in Remedy activities. Thanks. Regards, Tham Nguyen From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, August 21, 2019 11:19 AM To: ARSList Cc: Oldershaw, Peter (CTR) Subject: [EXTERNAL] Re: Please unsubscribe me You have been unsubscribed. Jason On Wed, Aug 21, 2019 at 6:26 AM Oldershaw, Peter (CTR) via ARSList mailto:arslist@arslist.org>> wrote: Hi, I no longer work with Remedy and attempted to unsubscribe on the arslist web site but it does not seem to work. Can someone please help unsubscribe me. Thanks. Cheers…Peter ManTech Mission Solutions & Services Group 703 447 5863 InfoZen is a wholly owned subsidiary of ManTech -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: Please unsubscribe me
Thanks, I shall just flag it as spam ☺ Cheers…Peter ManTech Mission Solutions & Services Group 703 447 5863 InfoZen is a wholly owned subsidiary of ManTech From: Thomas Miskiewicz Sent: Wednesday, August 21, 2019 7:27 AM To: ARSList Cc: Oldershaw, Peter (CTR) Subject: Re: Please unsubscribe me You’ll have to live with it! On 21. Aug 2019, at 13:25, Oldershaw, Peter (CTR) via ARSList mailto:arslist@arslist.org>> wrote: Hi, I no longer work with Remedy and attempted to unsubscribe on the arslist web site but it does not seem to work. Can someone please help unsubscribe me. Thanks. Cheers…Peter ManTech Mission Solutions & Services Group 703 447 5863 InfoZen is a wholly owned subsidiary of ManTech -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Please unsubscribe me
Hi, I no longer work with Remedy and attempted to unsubscribe on the arslist web site but it does not seem to work. Can someone please help unsubscribe me. Thanks. Cheers...Peter ManTech Mission Solutions & Services Group 703 447 5863 InfoZen is a wholly owned subsidiary of ManTech -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [EXTERNAL] Re: Old Remedy 6.3 data
Can’t speak to the other systems you mentioned, but as you said above the last line – it’s not unique to Remedy – ServiceNow also has the ability to build whatever tables / applications you want. From: ARSList On Behalf Of Jason Miller Sent: Friday, August 16, 2019 11:02 AM To: ARSList Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data Regarding where to put the historical Remedy data... I once took an organization from Remedy ITSM to newly developed homegrown Remedy application. Similarly they needed to keep their ITSM Change Requests (Work Info, Audit, Tasks, etc.) for regulatory purposes. Like Carina suggested, in the homegrown system I made a few shell forms (copies of the ITSM forms and imported the defs into the new server) with no code except a few active links to open some windows and a filter to prevent submit/modify. In Claire's case, her new system is not Remedy so this is not exactly an option. But let's say she moved to ServiceNow, can you build custom forms/tables/whatever SN calls them, import the data, and provide something similar to what Carina and I have done in the past? This would give her users a view of the data in the tool they are using on a daily basis. What if the system is Cherwell? Jira? Ivanti (Heat), Track-It? Or is this one of the unique strengths of Remedy; the ability to build whatever you need? Jason On Fri, Aug 16, 2019 at 8:38 AM Kelly Logan mailto:kelly.lo...@raptek.com> > wrote: Going back to the original description, an archive system that is queried a couple of times a year, I would agree with LJ LongWing that a good fit is to approach this from the database side and switch your Remedy queries to database queries. If you can keep the entire database intact that would be the easiest method. While Remedy is still up I would recommend taking a list of the queries you have run over the past years and take some time learning to duplicate them with direct database queries, in particular noting relationships that are relevant (ticket to work info, tasks, etc) so that you can access all the data your users require easily. If you have a separate reporting solution, you could take the most common queries and create reports based on them to make things easier, perhaps even to the point of publishing the reports with dynamic parameters like Start and End dates so that users can run the reports themselves when they need the information. Or some basic scripting in a handy language you use at your company could do the same job with a web form that runs a set of canned database queries. Attachments would be an extra challenge. If your archive queries include pulling attached files from old tickets then you'll need to learn how to translate the B/CLOB data to recreate the file. Again, there's info on how to do this and could probably be automated without too much trouble. If you can't keep the entire database and have to work off a smaller set of data, then I would approach this like a regular Remedy archive project - review the forms and data, determine which are necessary and what their relationships are and then export them to a simpler solution (another database, flat file, etc). On Thu, Aug 15, 2019 at 5:51 PM Ian.Trimnell mailto:ian.trimn...@open.ac.uk> > wrote: Hi Claire, Same here. We had our Remedy system (7.5) on a Windows 2003 server which had to go. The last supported part of AR System – a custom IT Ordering System – was moved to a SCSM-based setup earlier this year so I was forced to shut it all down. (We had been running since 1998 on Windows, moving to new servers as required, and had stopped paying for maintenance renewal for about 5 years or more so we couldn’t move to a newer version of AR System.) The SQL Server was also 2003 so was removed as well. I still receive requests for records of the old systems, all custom built in house, and I have migrated a number of sections onto a MySQL server I control. The worst bit comes in building a suitable interface – nothing seems to beat the AR System way of doing things! There was nothing I could find which would fit the job, apart from converting the database (had both ARX files and an SQL dump) and building any necessary front-ends. The only one I’ve had to do fully was a user management system – keeping track of any email addresses and user-ids allocated to staff. Everything else is handled by database queries (phpMyAdmin helps as a GUI to MySQL but sometimes using the mysql command line is eminently suitable! Sorry, not a lot of help, but good luck in finding something which suits your particular situation. Ian -- Ian Trimnell, Systems Programmer, Information Technology The Open University, Milton Keynes, UK Phone: 01908 653741 web: <http://www.open.ac.uk/> http://www.open.ac.uk From: ARSList mailto:arslist-boun...@arslist.org> > on behalf of "Sanfor
RE: [EXTERNAL] Re: Old Remedy 6.3 data
I’ve actually done a migration of the data using web services. Built a web service to get the records from Remedy and then built ‘read-only’ archive tables in the new system, pulled the data across into those tables. Attachments are a bit of a different story – used outbound email to transfer those across to the new system. Need a bit of info in the email body to identify what the attachment relates to. It’s really a cost matter – whether it’s less costly to keep the database / data around and accessible or just archive it in the new system (In a db that’s already being maintained) vs building the web services to extract / consume the records. From: ARSList On Behalf Of Jason Miller Sent: Friday, August 16, 2019 9:56 AM To: ARSList Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data Regarding attachments, LJ built a tool for that :) http://remedylegacy.com/tools/db-attachments/ Jason On Fri, Aug 16, 2019 at 8:38 AM Kelly Logan mailto:kelly.lo...@raptek.com> > wrote: Going back to the original description, an archive system that is queried a couple of times a year, I would agree with LJ LongWing that a good fit is to approach this from the database side and switch your Remedy queries to database queries. If you can keep the entire database intact that would be the easiest method. While Remedy is still up I would recommend taking a list of the queries you have run over the past years and take some time learning to duplicate them with direct database queries, in particular noting relationships that are relevant (ticket to work info, tasks, etc) so that you can access all the data your users require easily. If you have a separate reporting solution, you could take the most common queries and create reports based on them to make things easier, perhaps even to the point of publishing the reports with dynamic parameters like Start and End dates so that users can run the reports themselves when they need the information. Or some basic scripting in a handy language you use at your company could do the same job with a web form that runs a set of canned database queries. Attachments would be an extra challenge. If your archive queries include pulling attached files from old tickets then you'll need to learn how to translate the B/CLOB data to recreate the file. Again, there's info on how to do this and could probably be automated without too much trouble. If you can't keep the entire database and have to work off a smaller set of data, then I would approach this like a regular Remedy archive project - review the forms and data, determine which are necessary and what their relationships are and then export them to a simpler solution (another database, flat file, etc). On Thu, Aug 15, 2019 at 5:51 PM Ian.Trimnell mailto:ian.trimn...@open.ac.uk> > wrote: Hi Claire, Same here. We had our Remedy system (7.5) on a Windows 2003 server which had to go. The last supported part of AR System – a custom IT Ordering System – was moved to a SCSM-based setup earlier this year so I was forced to shut it all down. (We had been running since 1998 on Windows, moving to new servers as required, and had stopped paying for maintenance renewal for about 5 years or more so we couldn’t move to a newer version of AR System.) The SQL Server was also 2003 so was removed as well. I still receive requests for records of the old systems, all custom built in house, and I have migrated a number of sections onto a MySQL server I control. The worst bit comes in building a suitable interface – nothing seems to beat the AR System way of doing things! There was nothing I could find which would fit the job, apart from converting the database (had both ARX files and an SQL dump) and building any necessary front-ends. The only one I’ve had to do fully was a user management system – keeping track of any email addresses and user-ids allocated to staff. Everything else is handled by database queries (phpMyAdmin helps as a GUI to MySQL but sometimes using the mysql command line is eminently suitable! Sorry, not a lot of help, but good luck in finding something which suits your particular situation. Ian -- Ian Trimnell, Systems Programmer, Information Technology The Open University, Milton Keynes, UK Phone: 01908 653741 web: <http://www.open.ac.uk/> http://www.open.ac.uk From: ARSList mailto:arslist-boun...@arslist.org> > on behalf of "Sanford, Claire" Reply to: ARSList mailto:arslist@arslist.org> > Date: Thursday, 15 August 2019 at 20:23 To: ARSList mailto:arslist@arslist.org> > Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data Yes, we moved to another solution. I enjoy learning the new stuff, but I miss the comfort of what I knew like the back of my hand. We have people come back for change records etc for legal things periodically and have to keep it. Thank you!
RE: [E] Change Cancellations via import?
I’ve done similar things using a staging form and an escalation. Create the staging form as either a regular form (and import the CSV file to it) or a view form whose source is a database table containing the data. Then create an escalation that runs (once) on the staging form and applies the changes. That should work as long as the associated workflow is in filters, and doesn’t contain an exception for AR_ESCALATOR. regards, Aaron (Drake) From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Dave Barber Sent: Tuesday, April 09, 2019 6:28 AM To: ARSList Subject: [E] Change Cancellations via import? All, We have a large number of open changes, at various stages from draft through to scheduled for approval from years gone by. I'm hoping to cancel them via a "simple" AR Import. CSV file with the change ID, and then map the various fields. For the change request itself, this seems to work fine. But open approvals against them - they don't get touched. But I am getting nowhere with doing a similar import against either CHG:ChangeAPDetailSignature (which seems to do nothing) or against AP:Signature (where you have to use zTmpAppRequest to match the CRQ reference - but the import fails). Has anyone done such an "automation" before? Any suggestions/pointers? Regards Dave Barber -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Integration Question
Hey Listers, Has anyone ever done an integration using Bold360 as a chat agent? They apparently have an integration path with Salesforce and Zendesk but not Remedy. Just wondered if anyone had tinkered around with the product before. Thanks This email is subject to certain disclaimers, which may be reviewed via the following link. http://www.compass-usa.com/disclaimer/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: SNOW Migration
My experience doing multiple SN implementations that were led by SN or SN trained consultants required the customer to do the stories first in all of the cases I worked on SN would not do an OOTB demonstration prior to capturing all of the stories (requirements). The first implementation was to replicate the existing processes that were basically Remedy OOTB with minimal customizations. The SN customizations needed to allow the different Change types; normal, expedited, emergency, etc.. was extensive and took about 60 days to build and fully test prior to moving to the Production Instance. -Original Message- From: Saji Philip To: ARSList Sent: Tue, Mar 19, 2019 10:58 am Subject: Re: SNOW Migration Well, When comparing the two, I think there is a disservice to Remedy. Yes, SNOW is a Java-coded application and development is a quick cache refresh (ala the mid-tier and ALs). But Remedy is a true platform. I think alot of that is lost in these discussions. Most do not compare Apples to Apples, but Apples to Oranges. If ITSM is all thats needed then a OOTB SNOW instance is a preferred path. But I have too many colleagues who have been wined and dined by SNOW, and after the initial honeymoon, the scope of customizations crops up. Money is spent to have SNOW act like its predecessor. And some do feel 'buyers remorse'. Gartner even elludes to this with a mention of price creep. As for Remedy and BMC, as a whole, I think with SmartIT and Innovation Studio, they are on track to provide the best of both worlds. I have not been overly excited with the SNOW product, from what I see. At least OOTB. On Tue, Mar 19, 2019 at 8:29 AM Rajesh Nair wrote: HelloIn our case it was the servicenow vendor who did the migration for one few instance(customer at a go)But for one we had to import the data via excel.. its easier to do it servicenowRelated custom code.. you have to do it again and we have JavaScript on servicenow...plus point will be the workflows which allows you to design the process in a flow My experience quite easier to develop things on snow as its single window and does not require a downtime just refresh the cache and its done On Tue, 19 Mar 2019, 14:06 Dave Shellman, wrote: Ben, I believe that Christian is looking for real world experiences of folks that have changed to SNOW. My take is he’s looking for this so he can counter the promises made by SNOW sales folks of how easy it is to switch. Dave On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys wrote: Hi Christian, Meta-Update can transfer what ever you like, however you like, by opening connections simultaneously to Remedy and ServiceNow. This include attachments, permissions, etc. In addition, Meta-Archive will archive data to HTML and copy the generated URLs and selected searchable fields to a ServiceNow form. Contact me off-list for more info. | Cheers,Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +49 171 380 2329 GMT - 7 + [ DST ]Mobile +1 403 554 0887 Email: ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner | Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS and ServiceNow Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as a complete tree and checking associatuions. Archive output to different servers, HTML pages with links to attachments or archive forms. Meta-Databot is an automated, extensible BMC Data Wizard. It reads a file of data changes and sports an Undo feature. Pre ITSM 9.1.04? Clarify? HP? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ | From: ARSList On Behalf Of Smerz, Christian Sent: March-18-19 9:49 PM To: ARSList@arslist.org Subject: SNOW Migration Hi folks,I know there are several folks who have been working with Remedy as well as SNOW who subscribe to this list. I’d like to get some honest perspectives as to your opinions, migration experiences, customer service, pricing, level of effort to from a project perspective to make the jump assuming full ITSM. The spectre of SNOW has been seen so I’m gathering information. Thanks in advance. Christian Smerz This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message.-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https
Re: BMC Remedy Support Consultant - Permanent - US - Home based
You replied to the Arslist email not to the recruiter email. -Original Message- From: Vidyasagar Kommu To: ARSList Sent: Sun, Feb 17, 2019 6:03 am Subject: Re: BMC Remedy Support Consultant - Permanent - US - Home based Hi Team , I am interested in this position.Please give me A CALL , will discuss in details about this requirement . ThanksSagar+91-8466097915 On Mon, Feb 11, 2019 at 4:43 PM Kamiya Mehta wrote: Morning all, We are looking for a BMC Remedy Support Consultant to work on our US projects starting asap. Please note this will be working remotely in the US. Below is the link for the job specification. https://hiring.monster.com/jpw/jobs/index.aspx?folderID=245456669=Active=true Please get back to me if anyone is interested and will be available soon. Many thanks,Kamiya | Kamiya Mehta Resource Manager M: +44 7812 041 293 T: +44 20 8814 6194 | | | | | www.fusiongbs.com | | | | | | This email message and accompanying data are for the sole use of the intended recipient(s) and may contain information that is confidential. If you are not the intended recipient, you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you received this email message in error, please notify us immediately at https://www.fusiongbs.com/contact-us/ and erase all copies of this message and attachments. Please note that Fusion Global Business Solutions monitors incoming and outgoing mail for compliance with its Security Policy. This will include scanning incoming emails to detect viruses and archiving all email correspondence. Fusion Business Solutions (UK) LTD registered in England and Wales (company number 03508523). Our registered office is at: 55 Staines Road West, Sunbury-On-Thames, England, TW16 7AH. Switchboard: +44 20 8814 4888-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- Sagar-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: FTS reindex
Just delete all the records in ft_pending. delete from ft_pending commit Regards, Ed La Grua CTO Operations | Application Production Support for CTO | 222 Broadway, New York, N.Y.|w 212.647.4311| c 917.583.0443 From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin Shaffer Sent: Wednesday, January 16, 2019 3:20 PM To: ARSList Subject: FTS reindex 8.1.02 Is there a way to force stop a FTS re-index? We had a mistake in in our configuration and we want to re-index but we have a re-index already in progress. [Partner Logo-EmailSig]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.partneritsm.com_=DwMFAg=SFszdw3oxIkTvaP4xmzq_apLU3uL-3SxdAPNkldf__Q=C9ESUY6nyIajkdo3TpZCA19maEfsy2KhL303Vck73FY=uuk9yW69sXAmjPywlBT6dqBWmPtMvrf8mElcNPLXDBw=Ox8EXso-89Hzmecwc6pgiT7x_iqVPyW4R7DkW_2Xbks=> Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 (O) 888-380-8899 (F) 708-887-1704 -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Looking for remote work
I have 15+ years of Remedy experience and 3+ years of Service Now experience and can do remote work on either platform. I do not know Java scripting. If you have a requirement for my experience let me know so that I can provide my resume and references as needed. Thanks Roger Justice -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Emails
I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: How To Make an AR Server an Admin Server
It’s my understanding that he does not want it to be part of a server group From: ARSList On Behalf Of LJ LongWing Sent: Tuesday, December 11, 2018 10:36 AM To: ARSList Subject: RE: How To Make an AR Server an Admin Server That means nothing in a server group On December 11, 2018 10:22:46 AM "Rockwood, Julie via ARSList" mailto:arslist@arslist.org>> wrote: You might need to go into ar.cfg on your server and make sure admin operations aren’t disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList mailto:arslist-boun...@arslist.org>> On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. ________ From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com>> Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse mailto:theo.fon...@gmail.com>> wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer mailto:kshaf...@partneritsm.com>> wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android<https://aka.ms/ghei36> From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing mailto:lj.longw...@gmail.com>> Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson > mailto:carlbwil...@gmail.com>> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList > mailto:arslist-boun...@arslist.org>> On Behalf > Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org>> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a no
RE: How To Make an AR Server an Admin Server
You might need to go into ar.cfg on your server and make sure admin operations aren't disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com>> Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we'd like a complete installation. All the forms haven't been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse mailto:theo.fon...@gmail.com>> wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server's DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer mailto:kshaf...@partneritsm.com>> wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android<https://aka.ms/ghei36> From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing mailto:lj.longw...@gmail.com>> Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it's an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson > mailto:carlbwil...@gmail.com>> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > ------ > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList > mailto:arslist-boun...@arslist.org>> On Behalf > Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org>> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn't in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn't help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org<mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > > >
New Idea in BMC Developer Communities
https://communities.bmc.com/ideas/19399
In AR 9.x BMC has discontinued the arfork log file. You'll notice from the
following link the arfork log is not described and in the screenshot it is
grayed out and unavailable:
https://docs.bmc.com/docs/ars91/en/setting-log-files-options-609073755.html
The log option does not appear on the Logs tab in the later releases
because it is no longer used
The arfork log file was the place to find the execution of an external Run
Process command
Tue Nov 20 07:54:49 2018 Received record marker.
Tue Nov 20 07:54:49 2018 Spawning child, shell "", command "{FULL
COMMAND LINE}".
Tue Nov 20 07:54:49 2018 Spawned "{FULL COMMAND LINE}" as pid 56744.
Tue Nov 20 07:54:49 2018 Awaiting record marker.
Tue Nov 20 07:54:49 2018 process id 56744 has exited with status 0x0.
This idea is for BMC to bring back logging the external run process actions
in some log file (my preference would be the Thread log file if they do not
wish to use the arfork log again)
Please vote up
Fred
--
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Re: Can anyone suggest on the bidirectional integration between remedy & service now?
I was involved in a SN to SN integration and the two systems had very different state values that required mapping and workflow to set the target system value properly. Any field that has predetermined values will need this mapping. -Original Message- From: Abhi$hek To: ARSList Sent: Tue, Nov 20, 2018 4:22 am Subject: Can anyone suggest on the bidirectional integration between remedy & service now? Hi Experts, I am working on a requirement for the bidirectional integration between remedy & service now.Can anyone provide useful suggestion on it & will be highly appreciated. Regards,AA -- Regards, Abhishek Anand -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: Data drop from tables
Hi Praveen, I'd recommend you to create one filter that runs "on delete" and pushes information such as "who", "form name" and some info into separate table. Share this filter between all important tables. Also create one more filter on this new table and send email to yourself "on submit". This would not prevent deletions, but you would always have information about deletion in all important tables. HTH Mike From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Praveen Saraswat Sent: Monday, October 15, 2018 6:42 AM To: arslist@ARSLIST.ORG Subject: Data drop from tables Hi Team, Looking forward for suggestions on how to strengthen the data security in remedy. Last week someone did a mischievous job in the environment by deleting all the data from 4 table from Production. Unfortunately, no user logs were enabled from database nor from application. There were few ids with administrator access enabled from previous application owner. Is there any way we can trace down the actual suspect? For remediation, we have revoked all the administrator access except for the required ones. Enabled SQL User logging but it will eat up resources and impact system performance due to the log size. Also, we have written workflows to disable deletion on all important forms. Is there anything which we can do avoid such data glitches. All suggestion will be much appreciated. Regards, Praveen Kumar Saraswat -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: [E] Re: Table field refresh in Remedy 18.05
When I do a new action for Change Field It comes up for Field Name. Somehow your default seems to have changed to Field Value. That does sound like a corrupt workspace cache On Wed, Oct 10, 2018 at 1:16 AM Carl Wilson wrote: > Hi Misi, > Sometimes the Studio crashes and seems to corrupt the stored cache which > then stops a number of things working. > Creating a new workspace, or purging the old will rebuild the stored > objects. > > Cheers. > > On Tue, 9 Oct 2018, 23:25 Misi Mladoniczky, wrote: > >> Hi Carl! >> >> That seems to do the trick :-) >> >> Any idea why or when this can happen? >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rrr.se=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=t2Vhjrhr0QUOg-cztRFpiDCbMnXMB89LMcYOTWX5ux4=> >> (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs >> Find these products, and many free tools and utilities, at http://rrr.se >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__rrr.se=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=fyJO9jyvIwsyT5bNq01QLHwzaVfhNyTYiUyJD_1h6eE=> >> >> >> >> >> October 9, 2018 10:44 PM, "Carl Wilson" > <%22carl%20wilson%22%20%3ccarlbwil...@gmail.com%3E>> wrote: >> >> Hi, >> Try creating a new workspace in the Dev Studio and recreating you AL. >> Cheers >> On Tue, 9 Oct 2018, 21:38 Misi Mladoniczky, wrote: >> >> Hi, >> >> I am on 18.05, Oracle, Linux. >> >> I am trying to do a simple table-refresh from an Active Link, but in Dev >> Studio I can not even pick the Table-field for the Change Field action. >> >> If I load an old Active Link the table field shows, but it is underlined >> with red and the action does not seem to trigger in Mid-Tier... >> >> >> >> So how are you supposed to do this? Am I doing some obvious mistake? >> >> When running Mid-Tier Active Link logging it looks like this, but the >> refresh does not happen: >> >> >> When choosing a column instead it looks like this in the Mid-Tier Active >> Link logging, or in other words nothing happens: >> >> >> Any suggestions? >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.rrr.se=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=t2Vhjrhr0QUOg-cztRFpiDCbMnXMB89LMcYOTWX5ux4=> >> (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs >> Find these products, and many free tools and utilities, at http://rrr.se >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__rrr.se=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=fyJO9jyvIwsyT5bNq01QLHwzaVfhNyTYiUyJD_1h6eE=> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=P5ukU_k0aZ8ABihCoosD6zWwLgFkMQaIBsrLcpW-mnw=> >> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=P5ukU_k0aZ8ABihCoosD6zWwLgFkMQaIBsrLcpW-mnw=> >> > -- > ARSList mailing list > ARSList@arslist.org > > https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwICAg=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=inHAvW7nOQwV74xyrwl6LkwV8dL4zKVZGH5X9Ah5Pcw=P5ukU_k0aZ8ABihCoosD6zWwLgFkMQaIBsrLcpW-mnw= > -- *Fred Grooms* Senior Software Engineer *|* Network Systems - Service Assurance *|* XO Communications - A Verizon Company <http://www.xo.com/> *|* www.xo.com Verizon Certified SCRUM Master *Office:* 972.578.6528 *|* *Fax:* 972.516.3556 *|* *E-mail:* frederick.w.gro...@verizon.com -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: [E] Re: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)
Report may be a little different as there is a form "Report Definition" that actually stores the definition attachment for a report Fred On Fri, Oct 5, 2018 at 10:49 AM Jason Miller wrote: > With it described like that, it sounds like some kind of plugin at work. > > Jason > > On Fri, Oct 5, 2018 at 8:22 AM LJ LongWing wrote: > >> So, you have a record that can get the attachment no problem, but when >> you look at the DB there is no B or BC entry for the attachment?if this >> is true then the only way that can possibly be delivered is through the >> Remedy server, meaning it's not stored in the db at all, it's stored in the >> Remedy binaries and delivered as if it existed in the db. >> >> On Thu, Oct 4, 2018 at 5:56 PM Ben Chernys < >> ben.cher...@softwaretoolhouse.com> wrote: >> >>> Hi LJ, >>> >>> >>> >>> The attachment field has both a name and contents. The GUI can save it >>> no problem (as can Meta-Update now). >>> >>> Both the name and contents are delivered with GetEntry. GetBLOB returns >>> no entry in database. There is no record in the B or BC table… >>> >>> >>> >>> > SthMqry -q select * from B140C212 where entryid = >>> '842' >>> >>> 173747.521 i ArQryGet returns 0 records for select * from B140C212 >>> where entryid = '842' >>> >>> >>> >>> > SthMsch Report | grep Attach >>> >>>212 Report Attachment Field(Report Definition File) Attach Max: >>> 0 >>> >>> >>> >>> As for no way – of course there’s a way. It’s called code. There may >>> be special code for this table. I have not seen this before in any other >>> table and have saved many attachments from many different tables. >>> Meta-Archive generates HTML with links to the attachments, so it’s been >>> tested on ALL the ITSM modules. The Report table has not been part of the >>> default Archive configs. >>> >>> >>> >>> Same results with “driver”. >>> >>> >>> >>> I highlighted the file name below in red. >>> >>> Cheers >>> >>> Ben Chernys >>> >>> www.softwaretoolhouse.com >>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.softwaretoolhouse.com=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=hbXEf8PAjVfpUCDRNEzd4yhhQ1U7Ftr3vAy6QJUN3Os=b5vSPqwhTMpAFtmL7J2oVtBZU9k8w6jzfZavCz9btHU=> >>> >>> >>> >>> *From:* ARSList *On Behalf Of *LJ LongWing >>> *Sent:* October-04-18 3:40 PM >>> *To:* arslist@arslist.org >>> *Subject:* Re: Strange goings on with Attachments in form Report - >>> 9.1.02 (& most probably prior) >>> >>> >>> >>> For each Remedy form there is a T, H, and B tables >>> >>> T - Data >>> >>> H - Status History >>> >>> B - Binary (Attachments) >>> >>> >>> >>> B table is going to have a column for each attachment field, one each >>> for the file name, original file size, compressed file size. >>> >>> >>> >>> For each attachment field there will be an additional table...if your >>> table is 123 and your field id is 543 then your BC table would be >>> >>> B123C543 >>> >>> >>> >>> the BC table is the table that contains the actual attachment... >>> >>> >>> >>> So the B table contains the metadata regarding each of the attachments, >>> the BC table contains the ACTUAL attachment >>> >>> >>> >>> so, you are saying that there is no B entry, but is there a >>> BC?without the BC the Remedy server would have no way of giving you the >>> contents of the file, without the B it has no way of telling you the name >>> of the file... >>> >>> >>> >>> On Thu, Oct 4, 2018 at 2:50 PM Ben Chernys < >>> ben.cher...@softwaretoolhouse.com> wrote: >>> >>> Hi LJ, >>> >>> >>> >>> Correct. The same will be on your system (if you have ITSM and perhaps >>> if you have a whack of languages). >>> >>> The GUI handles it OK (as do I now). >>> >>> >>> >>> What’s a BC table? >>> >>> >>> >>> > SthMqry -q select * from
Re: Email Engine Conditional Capabilities?
Can you maybe could do a (one time) move to the HTML body, null out the actual
message and do whatever you wanted in there? I've had to do it in that order
so that I didn't 'operate' on it twice. I've done that on outgoing emails that
had HTML tags. I've also the HTML body to decipher HTML tags on incoming
messages and just assumed you could do the same on the way out.
- Original Message -
From: "Thomas Miskiewicz"
To: "arslist"
Sent: Thursday, August 30, 2018 12:22:17 PM
Subject: Re: Email Engine Conditional Capabilities?
Great idea, but when sending html emails one cannot see the actual content of
the Email in the AR System Email Messages. Apparently it’s all being merged
when sending inside the black box called Email Engine...
> On Aug 30, 2018, at 1:45 PM, Misi Mladoniczky wrote:
>
> Hi,
>
> I guess you can build filters on the AR System Email Messages form that does
> something like a REPLACE("", "") to remove empty rows.
>
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
>
> August 30, 2018 12:57 PM, "Thomas Miskiewicz" wrote:
>
>> Hello Listers!
>>
>> Does the ARS Email Engine have to conditional capabilities? For instance if
>> HTLM row empty then
>> hide it.
>>
>> Thomas
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
--
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist
Monitor REST API Jetty connections
I asked this in the Communities (https://communities.bmc.com/thread/182501) , but have not received an response so I figured I would ask here as well. Does anyone know how to monitor the connection pool (and possibly other statistics) in the embedded REST API Jetty server? Fred -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [E] DSO with and without Port
What version AR Server are you running? There is a bug in ARS 9 where DSO does not read the target server port. I'm not sure which patch it is corrected in. Fred -Original Message- From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Monday, August 6, 2018 11:35 AM To: ARSList Subject: [E] DSO with and without Port Hello Listers, the target server runs with port mapper. For some reason some of the DSO transfers stopped working. The logs show that the attempts of some DSO transfers work because they do it on Port 1112 (Port Mapper). But the ones failing for some reason use port 2010 on which the source server runs… How to explain this wired behaviour? Thomas -- ARSList mailing list ARSList@arslist.org -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [E] Re: web service question
Even without a service form you could use a service method in the web service to do the search To use a straight get list method you can structure the Qualification like on the advanced query bar 'Request ID' LIKE "%" + XPATH(/ROOT/getListValueInput/Request ID) + "%" Fred From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, August 1, 2018 3:08 PM To: ARSList Subject: [E] Re: web service question At a glace of the requirement the first thing that comes to mind is to create a service form that has workflow to do the heavy lifting. Basically the web service would be written against your service form and accept their inputs. From there your service form would have workflow to find matching records in whatever way needed and then pass results back via the web service. Jason On Wed, Aug 1, 2018 at 2:56 PM, mailto:pascale.sterr...@daimler.com>> wrote: Hi all, This may be a very simple question, but I can’t find the way to do this. I have a web service that I have exposed. It has 5 different values as inputs. But the application consuming the web service doesn’t know what values is being entered by the users. The requirement is that they are expecting my web services to be able to retrieve the data regardless of what values are being passed in all of the 5 fields that are in the web service. So basically they are going to send me Field a ==> 12345 Field b ==> 12345 Field c ==> 12345 Field d ==> 12345 Field e ==> 12345 And I have to return the data they need with whatever match was found on one or all those matches So I am scratching my head now on how to do this. I have the QBE set to anywhere on these fields but from my understanding that setting only affect the UI and not a web service. I also tried to use the LIKE in the qualification but it will not allow me to add the “%” anywhere to make proper usage of LIKE I am out of ideas. Any help would be greatly appreciated So my question in simple term : How do I make this 'Request ID' LIKE XPATH(/ROOT/getListValueInput/Request ID) Look like ‘1’ LIKE “%12345%” so that it would return what I need 100% custom applications ARS 7.6.4 SP2 MSSQL 2008 Mid Tier 8.1.2 Thank you, Pascale Sterrett If you are not the addressee, please inform us immediately that you have received this e-mail by mistake, and delete it. We thank you for your support. -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=U1JtaJcw15kKuFFstop7q-8A-_5olc4oqGAf3xOznc8=sjvVjHQ__RvAFjG8hqzLx5MSBQrx0VsXQDpw4YCHfqc=> -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: BMC Remedy Helix - is it really a thing?
Thanks for the update, Mike. Please keep up informed if you hear anything more. I’ll do the same. > On Jul 13, 2018, at 12:03 PM, Mike Gould wrote: > > Had a call with our sales rep. about Helix last week. They barely could tell > me anything more than what was in the marketing materials on the website. > It’s docker (and another container vendor) containers of each of the > different product lines. They currently only have one for ARS/ITSM for AWS > ready to go. There are separate containers for SmartIT/DWP, Business > Workflows, Innovation Suite, Discovery, etc for either AWS or Azuze but won’t > start becoming available until later this year or next. I’m guessing there > will be separate containers for not only the cloud vendors but for each of > the various supported OS/DB combinations. They have no technical and support > documentation available or my rep. didn’t know where it was and said they > would find out and send when ready. If you are an on premise customer like > us, this is NOT free, and BMC will charge for the Helix platform. I’m waiting > on a quote to see how much. This sounds promising but seems very incomplete > and immature based on my initial conservation with sales. > > Mike Gould > US House of Representatives > > On Jul 13, 2018, at 11:04 AM, Tauf Chowdhury <mailto:taufc...@gmail.com>> wrote: > >> Oh yes. Sorry. DWP, how rude of me not to keep up with the &$@!?$ acronyms >> >> Sent from my iPhone >> >> On Jul 13, 2018, at 10:58 AM, Carl Wilson > <mailto:carlbwil...@gmail.com>> wrote: >> >>> Yep, >>> Renamed a while back to DWP Basic and DWP Advanced. >>> >>> Cheers >>> >>> On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, >> <mailto:arslist@arslist.org>> wrote: >>> >>> Yes. It is containerized in Docker. Whatever that means. And it is supposed >>> to be available on AWS now with Azure and others in the future. >>> >>> Ok. How about a few install instructions. Screenshots? Documentation? >>> Anything at all on their website that’s not from the marketing department. >>> >>> Oh, and myit has now (in the grand bmc tradition) been renamed to DWP >>> (Digital Work Place). >>> >>> >>> Sent from my iPhone >>> >>> On Jul 13, 2018, at 10:45, Tauf Chowdhury >> <mailto:taufc...@gmail.com>> wrote: >>> >>>> From some of the demos I’ve seen, the front end is basically SmartIt and >>>> myit. I think the big changes are with the way it’s deployed and DB >>>> options. I work at AWS now and I believe Helix can be installed against >>>> Aurora DB, and can also be containerized. Not sure if that’s kubernetes or >>>> docker or what. >>>> >>>> Sent from my iPhone >>>> >>>> On Jul 13, 2018, at 10:40 AM, Jason Miller >>> <mailto:jason.mil...@gmail.com>> wrote: >>>> >>>>> Have you seen this post? >>>>> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers >>>>> >>>>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers> >>>>> >>>>> "BMC Helix is our common brand for the suite of SaaS offerings centered >>>>> around Remedy >>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fremedy-itsm.html>, >>>>> Business Workflows >>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fbusiness-workflows.html>, >>>>> Digital Workplace >>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdigital-workplace.html>, >>>>> Discovery >>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdiscovery-dependency-mapping.html>, >>>>> Client Management >>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fclient-management.html> >>>>> and Innovation Suite >>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Finnovation-suite.html>." >>>>> >>>>> Jason >>>>> >>>>> On
Re: BMC Remedy Helix - is it really a thing?
Yes. It is containerized in Docker. Whatever that means. And it is supposed to be available on AWS now with Azure and others in the future. Ok. How about a few install instructions. Screenshots? Documentation? Anything at all on their website that’s not from the marketing department. Oh, and myit has now (in the grand bmc tradition) been renamed to DWP (Digital Work Place). Sent from my iPhone > On Jul 13, 2018, at 10:45, Tauf Chowdhury wrote: > > From some of the demos I’ve seen, the front end is basically SmartIt and > myit. I think the big changes are with the way it’s deployed and DB options. > I work at AWS now and I believe Helix can be installed against Aurora DB, and > can also be containerized. Not sure if that’s kubernetes or docker or what. > > Sent from my iPhone > >> On Jul 13, 2018, at 10:40 AM, Jason Miller wrote: >> >> Have you seen this post? >> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers >> >> "BMC Helix is our common brand for the suite of SaaS offerings centered >> around Remedy, Business Workflows, Digital Workplace, Discovery, Client >> Management and Innovation Suite." >> >> Jason >> >>> On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList >>> wrote: >>> I am supposed to be looking into this Helix on AWS thing. However, other >>> than a bunch of marketing stuff and youtube commercials, I can’t find hide >>> nor hair of it. >>> >>> Does anyone know anything about it? Any documentation at all? Its does not >>> appear in the BMC Support site drop downs, there is really nothing on >>> communities (links back to the marketing page), and when you click on the >>> “Contact BMC Sales” button on the marketing site, the Product Interest menu >>> drop down doesn’t list it either. >>> >>> It was supposed to have been released in… May? It is now July and I can’t >>> find it. >>> >>> Anyone else see it in the wild? >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: BMC Remedy Helix - is it really a thing?
Yep. Saw that. Talked to Peter and the gang at the DC BMC Exchange in May and they said similar things. But where is it? I want to do one not talk about it. I have my AWS account all ready to go. I want to deploy today. I don’t see any instructions on how to do it. Also, that’s me asking the last question on that page about actually deploying it. No answer. Sent from my iPhone > On Jul 13, 2018, at 10:40, Jason Miller wrote: > > Have you seen this post? > https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers > > "BMC Helix is our common brand for the suite of SaaS offerings centered > around Remedy, Business Workflows, Digital Workplace, Discovery, Client > Management and Innovation Suite." > > Jason > >> On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList >> wrote: >> I am supposed to be looking into this Helix on AWS thing. However, other >> than a bunch of marketing stuff and youtube commercials, I can’t find hide >> nor hair of it. >> >> Does anyone know anything about it? Any documentation at all? Its does not >> appear in the BMC Support site drop downs, there is really nothing on >> communities (links back to the marketing page), and when you click on the >> “Contact BMC Sales” button on the marketing site, the Product Interest menu >> drop down doesn’t list it either. >> >> It was supposed to have been released in… May? It is now July and I can’t >> find it. >> >> Anyone else see it in the wild? >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
BMC Remedy Helix - is it really a thing?
I am supposed to be looking into this Helix on AWS thing. However, other than a bunch of marketing stuff and youtube commercials, I can’t find hide nor hair of it. Does anyone know anything about it? Any documentation at all? Its does not appear in the BMC Support site drop downs, there is really nothing on communities (links back to the marketing page), and when you click on the “Contact BMC Sales” button on the marketing site, the Product Interest menu drop down doesn’t list it either. It was supposed to have been released in… May? It is now July and I can’t find it. Anyone else see it in the wild? -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [E] Re: Line Breaks via Remedy REST API
I see the \n which is correct for a line break in a json. Is the issue that
there should be a line break before and after the line of "Line Break?". If so
then the system that created the json is not converting them correctly (as they
should also have been converted in the json to be \n
The Detailed Description really should have been "Detailed Description" :
“\nline break?\\nwhere is the\nLine break?\n”
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Monday, June 25, 2018 10:23 AM
To: arslist@arslist.org
Subject: [E] Re: Line Breaks via Remedy REST API
Ok...so, according to
www.json.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.json.com=DwMGaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=GMeg79ZR8m5YU66-MOlPrfuSquGH2OAgHx8vnrHmefw=zqk2e_GYc77pnKo5aBdF17cAdjifcv_AIN4ly-uzFnw=>,
a string need to contain "Any Unicode character except " or \ or control
character".so, white space and enters are typically going to be considered
a control characterso they are not allowed to be used in strings...so,
you didn't specify what the inserted record looks like...but I suspect that
it's cleaning out the control characters...
On Mon, Jun 25, 2018 at 9:05 AM Kevin M Candelaria
mailto:ke...@temple.edu>> wrote:
{
"values": {
"Submitter”: “appadmin“,
"Work Log Submitter" :”Michael Jordan”,
"Detailed Description" : “\nline break?\\nwhere is the
Line break?
”,
"Incident Number”:”INC02171963”,
"Work Log Type" : "General Information",
"View Access" : “Public”
}
}
Api endpoint: api/arsys/v1/entry/HPD:WorkLog
From: ARSList mailto:arslist-boun...@arslist.org>>
on behalf of LJ LongWing mailto:lj.longw...@gmail.com>>
Sent: Monday, June 25, 2018 9:46 AM
To: arslist@arslist.org<mailto:arslist@arslist.org>
Subject: Re: Line Breaks via Remedy REST API
Can you give an example of a body that you are providing that it's removing
those?
On Mon, Jun 25, 2018 at 7:28 AM Kevin M Candelaria
mailto:ke...@temple.edu>> wrote:
Hello,
It appears that the Remedy REST API does not respect white space and line
breaks when creating new Work Log entries. Does anyone have a solution for this
(that preferably does not require opening Developer Studio)?
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Re: Remedy AR System Server and Database on AWS
I worked for a company that moved from on site to AWS for all 3 environments and Production was not negatively effected by the move. The sizing is important, if you have multiple servers with Load Balancers plan on at least the same configuration for the Cloud. -Original Message- From: Reiser, John J To: ARSList Sent: Tue, Jun 19, 2018 11:30 am Subject: Remedy AR System Server and Database on AWS Hello Listers, “Is Remedy WAN friendly or is it chatty and susceptible to latency?” I’ve been asked this question from our server support team. They are encouraging us to host Dev/Test systems in AWS. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [E] How to dynamically set the WS endpoint?
Technically that is what the End point from Atrium Registry setting is supposed to allow you to do, but I have never been able to make that work. Possibly because all I have is the base AR System Fred -Original Message- From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Tuesday, June 19, 2018 8:32 AM To: arslist@arslist.org Subject: [E] How to dynamically set the WS endpoint? Hey Listers, is it possible to dynamically set the WS endpoint? Kind of sick of building separate filters for every stage... Thomas -- ARSList mailing list ARSList@arslist.org -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: [Ext] Help with Escalation on how to Run on Last Record, Only
What I’ve done in the past on this is if the queue is backing up (I set up a diagnostics form where I can put the number of records that is the threshold) and run an escalation against that form (in this case the ar system email message form for how many are set to ‘Yes’. You can use the ‘lastcount’ keyword into a field after a dummy set field action or something like that. In the case of the emails not going out (as was mentioned) you can’t send an email out as a notification, but you can put some sort of display field on the console that then is displayed to say the service desk folks when they’re in the console or even when they bring up a new incident (have the field display for that group or functional role) if they number of messages are above the threshold. I’ve even set two thresholds in some cases – one for a warning (where the number may be high, but not calling for immediate action and another for an outright error. I’ve done this for emails, DSO actions, sys:action and other transitional forms where a process is run on the records. Hope this helps a bit. - Original Message - From: "Powell, Timothy" To: "arslist" Sent: Monday, June 18, 2018 4:00:26 PM Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, Only You don’t mention if your using ITSM or custom apps, but here’s another way to skin the cat which will work if you’re using any kind of console that displays assigned tickets. It will work without a console, but would require “somebody” monitoring for new helpdesk tickets in some manner. Have the escalation run as you described. If it finds a match, create a new helpdesk ticket for the issue and assign it to your Remedy support/administrator team during business hours and maybe your service desk group if it’s after hours. Once it pops up on the console, then somebody will see it and can take action. If you want to add some spice to the recipe, get the list of email messages meeting the criteria in a table, have the escalation do a table walk using a filter guide and you can accomplish the same thing AND get a count of the number of messages meeting the criteria, thus adding some sense of urgency to the ticket. Just some thoughts. Tim Powell From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Champagne, Susan Sent: Monday, June 18, 2018 3:27 PM To: 'ARSList' Subject: [EXTERNAL] RE: [Ext] Help with Escalation on how to Run on Last Record, Only Thank you Randy, for your quick response. How I missed the obvious is beyond me right now (no notification if the e-mail service isn’t running); so, thank you for pointing that out. I will speak with our server analysts to see if we have any such tools to monitor a server. Much appreciated! Susan From: ARSList [ [ mailto:arslist-boun...@arslist.org | mailto:arslist-boun...@arslist.org ] ] On Behalf Of Mckinnish, Randy via ARSList Sent: June-18-18 3:18 PM To: ARSList Cc: Mckinnish, Randy Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, Only Susan, Even if the escalation fired and ran, if the email engine service is down I am thinking the notification would only queue and not send until the mail engine service was online again. Do you use any monitoring tools in-house like scom or zabbix? We have had success using those to monitor a service and if the service stops, the team is notified and it isn’t dependent on ARS services for delivery of the alert that something has gone wrong. Thanks From: ARSList < [ mailto:arslist-boun...@arslist.org | arslist-boun...@arslist.org ] > On Behalf Of Champagne, Susan Sent: Monday, June 18, 2018 2:53 PM To: [ mailto:arslist@arslist.org | arslist@arslist.org ] Subject: [Ext] Help with Escalation on how to Run on Last Record, Only This email contains a link or attachment. Please make sure it’s from a trusted source before you open the attachment or click on the link Hi folks, I’m hoping one of you will be able to assist me with what I’m trying to accomplish. My goal is to have Remedy send a notification message to the Service Desk whenever our e-mail service stops running. I’m working on an escalation where the Primary Form is “AR System Email Messages”. My problem is with the Run If Qualification. Here’s what I’ve got so far: Run If Qualification (‘Send Message’ = “Yes”) AND (($TIMESTAM$ - ‘Create Date’) > 300) What I wanted to do was to add a condition to have the escalation only check the last record on the form, in order to prevent multiple messages being sent. From my research I found some hits indicating I could use something like “ (‘Email ID’ = “MAX (‘Email ID’))”, but this isn’t working when I try to add it to the qualification. I’m using Developer Studio Version 9.1.03 with Remedy AR System 9.1. Any assistance with this would be greatly appreciated. Thank you, Susa
RE: [Ext] Help with Escalation on how to Run on Last Record, Only
Susan, Even if the escalation fired and ran, if the email engine service is down I am thinking the notification would only queue and not send until the mail engine service was online again. Do you use any monitoring tools in-house like scom or zabbix? We have had success using those to monitor a service and if the service stops, the team is notified and it isn’t dependent on ARS services for delivery of the alert that something has gone wrong. Thanks From: ARSList On Behalf Of Champagne, Susan Sent: Monday, June 18, 2018 2:53 PM To: arslist@arslist.org Subject: [Ext] Help with Escalation on how to Run on Last Record, Only This email contains a link or attachment. Please make sure it’s from a trusted source before you open the attachment or click on the link Hi folks, I’m hoping one of you will be able to assist me with what I’m trying to accomplish. My goal is to have Remedy send a notification message to the Service Desk whenever our e-mail service stops running. I’m working on an escalation where the Primary Form is “AR System Email Messages”. My problem is with the Run If Qualification. Here’s what I’ve got so far: Run If Qualification (‘Send Message’ = “Yes”) AND (($TIMESTAM$ - ‘Create Date’) > 300) What I wanted to do was to add a condition to have the escalation only check the last record on the form, in order to prevent multiple messages being sent. From my research I found some hits indicating I could use something like “ (‘Email ID’ = “MAX (‘Email ID’))”, but this isn’t working when I try to add it to the qualification. I’m using Developer Studio Version 9.1.03 with Remedy AR System 9.1. Any assistance with this would be greatly appreciated. Thank you, Susan Health Sciences North's vision is to be globally recognized for patient-centred innovation. The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. This email is subject to certain disclaimers, which may be reviewed via the following link. http://www.compass-usa.com/disclaimer/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
FW: Service Management & Automation User Conference 2018
The Annual BMC product related conference is being hosted by CTRM Training Solutions, a couple of the board members of last years T3 conference Victoria and Lenny along with Phil Schmidt and as always BMC is the cornerstone sponsor. It will be in Las Vegas this year, and Lenny asked me to post the following link along with please respond to the question about attending: <https://communities.bmc.com/events/1239> https://communities.bmc.com/events/1239 The direct conference URL is https://www.smac-conference.com Dan -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: BMC Remedy Developer - 6 months - US based
Please do not respond to the initial email, all of the ARS List members now
have your resume.
-Original Message-
From: Ali Abdelaziz Musa via ARSList
To: ARSList
Cc: Ali Abdelaziz Musa
Sent: Thu, Jun 7, 2018 12:20 pm
Subject: Re: BMC Remedy Developer - 6 months - US based
Hi:
Thank you for chosen me, It will be my pleasure to workingthrough/with your
company and to satisfy your client requirement. I believe I have thecaliber
and experience that make me competent for the job and able to performall the
tasks listed.
However, I am a Canadiancitizen, for job authorization in US, I required
TN-Visa, I made TN-Visa before and have US-SSN. The TN-Visa isprovided after
obtaining an offer fromyour company or client company through W2 which will
enable me to stamp theTN-Visa at the boarder or the airport.Following is the
information:
Name: Ali Abdelaziz Musa
Address: 912- 10 San Romanoway, North York, ON M3N2Y2 Canada
US-SSN Last 4-digit: 5214
BOD (MM/DD): 11/11
Attached is my resumeThanks & Regards
__
Ali Abdelaziz Musa ,Toronto
BMC-REMEDY/ORACLE/UNIX TechnicalLead
Tel: 1-613-725-7001, 1-905-626-5218, 1-613-899-9301
From: Kamiya Mehta
To: "arslist@ARSLIST.ORG"
Sent: Thursday, June 7, 2018 10:04 AM
Subject: BMC Remedy Developer - 6 months - US based
Hi all,
I have an urgent requirement for a BMC Remedy Developer to start asap. The
requirement is for 6 months and the work is mainly working remotely but will
require to travel to North Carolina from time to time. Hence a resource must be
based in US.
Pease find below more information on the requirement.
Job Requirements:
Experience with BMC Remedy AR System and ITSM Suite of Applications 8.1 & 9.0
Experience using BMC Remedy Developer Studio, Atrium Integrator, DMT, Data
Wizard tools, MyIT and Smart IT.
Perform Remedy administration and support for Remedy users
Configure and administer the Remedy Service Request to automate the intake of
requests.
Service Request Designer (SRD’s)
Experience in configuring:
People Templates & Profiles
Support Groups and Templates
Permission groups and functional roles
Categorizations
Assignment Engine
Email Engine
Task Templates
Experience upgrading the Remedy environment is helpful.
Custom Development experience with AR System.
Java plugin integration
Web Services Integration
Configuration of Smart Reporting report environment.
Development of Customized Smart Reports and dashboards.
Able to multi-task while paying attention to the details.
Strong oral and written communication skills.
Ability to interact with clients, internal development staff, business analysts
etc.
Please get in touch with me if you are available asap.
Thanks,
Kamiya
Kamiya Mehta
Resource Manager
M: +44 7812 041 293
T: +44 2088 144 888
www.FusionGBS.com
This email messages and accompanying data are for the sole use of the intended
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the intended recipient, you are notified that any use, dissemination,
distribution or copying of this message or data is prohibited. If you received
this email message in error, please notify us immediately at
https://www.fusiongbs.com/contact-us/ and erase all copies of this message and
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incoming and outgoing mail for compliance with its Security Policy. This will
include scanning incoming emails to detect viruses and archiving all email
correspondence. Fusion Business Solutions (UK) LTD registered in England and
Wales (company number 03508523). Our registered office is at: 2 Clarendon Road,
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Re: BMC Remedy Developer - 6 months - US based
Hi: Thank you for chosen me, It will be my pleasure to workingthrough/with
your company and to satisfy your client requirement. I believe I have
thecaliber and experience that make me competent for the job and able to
performall the tasks listed. However, I am a Canadiancitizen, for job
authorization in US, I required TN-Visa, I made TN-Visa before and have
US-SSN. The TN-Visa isprovided after obtaining an offer fromyour company or
client company through W2 which will enable me to stamp theTN-Visa at the
boarder or the airport.Following is the information: Name: Ali Abdelaziz
MusaAddress: 912- 10 San Romanoway, North York, ON M3N2Y2 Canada US-SSN Last
4-digit: 5214BOD (MM/DD): 11/11 Attached is my resumeThanks & Regards
__
Ali Abdelaziz Musa ,TorontoBMC-REMEDY/ORACLE/UNIX TechnicalLeadTel:
1-613-725-7001, 1-905-626-5218, 1-613-899-9301
From: Kamiya Mehta
To: "arslist@ARSLIST.ORG"
Sent: Thursday, June 7, 2018 10:04 AM
Subject: BMC Remedy Developer - 6 months - US based
Hi all, I have
an urgent requirement for a BMC Remedy Developer to start asap. The requirement
is for 6 months and the work is mainly working remotely but will require to
travel to North Carolina from time to time. Hence a resource must be based in
US. Pease find below more information on the requirement. Job
Requirements: Experience with BMC Remedy AR System and ITSM Suite of
Applications 8.1 & 9.0 Experience using BMC Remedy Developer Studio, Atrium
Integrator, DMT, Data Wizard tools, MyIT and Smart IT. Perform Remedy
administration and support for Remedy users Configure and administer the Remedy
Service Request to automate the intake of requests. Service Request Designer
(SRD’s) Experience in configuring: People Templates & Profiles Support Groups
and Templates Permission groups and functional roles Categorizations Assignment
Engine Email Engine Task Templates
Experience upgrading the Remedy environment is helpful. Custom Development
experience with AR System. Java plugin integration Web Services Integration
Configuration of Smart Reporting report environment. Development of
Customized Smart Reports and dashboards. Able to multi-task while paying
attention to the details. Strong oral and written communication skills.
Ability to interact with clients, internal development staff, business analysts
etc. Please get in touch with me if you are available asap. Thanks,
Kamiya
| Kamiya Mehta
Resource Manager
M: +44 7812 041 293
T: +44 2088 144 888
|
| |
| www.FusionGBS.com | | | | | |
This email messages and accompanying data are for the sole use of the intended
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incoming and outgoing mail for compliance with its Security Policy. This will
include scanning incoming emails to detect viruses and archiving all email
correspondence. Fusion Business Solutions (UK) LTD registered in England and
Wales (company number 03508523). Our registered office is at: 2 Clarendon Road,
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RE: [E] How to Change the Primary Key in a Web Service Call?
I believe you have to un-map the form and then when you re-map it you will get the screen to select it From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Friday, May 25, 2018 10:23 AM To: ARSList <arslist@arslist.org> Subject: [E] How to Change the Primary Key in a Web Service Call? Hello there, we’re using a staging form for our web service. Is it possible to change the primary key in the Mapping Info? At least on my system I cannot select anything... [cid:image001.jpg@01D3F41A.4C85F1D0] Thanks Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: BMC Licensing questions
Updates from an external system requires a service account using a named license to insure that the token is always available. The same account could be used for multiple external sources dependent on the timing of the data transfer. -Original Message- From: Joey Neff <remedy0...@gmail.com> To: ARSList <arslist@arslist.org> Sent: Wed, May 23, 2018 2:29 pm Subject: Re: BMC Licensing questions Thanks Dave, but my concern is how to handle updates from external systems rather than simple updates. On Wed, May 23, 2018 at 10:04 AM, Dave Shellman <adshell...@gmail.com> wrote: Custom applications can be created with the ability to submit records using a Read license. My guess is that the ITSM Suite is also configured for submitters to create records with a Read license. Dave On Wed, May 23, 2018 at 12:04 PM Joey Neff <remedy0...@gmail.com> wrote: >From BMC’s End User License Agreement: BMCRemedy Products: Customer man not bypass or delay, in any way, the consumption of a concurrentor named user license to perform and activity that requires a user license(including, without limitation, submitting a ticket to a parallel form and thenusing workflow to perform and update without a license). DoesBMC consider a User license to be an actual person or can the User Licenserepresent an external system that interfaces with Remedy? Ifa user license can represent an interfacing systemsuch as Netcool or an externally customer facing portal, then how doesthat not violate the above restriction since a single “system” user could beperforming updates that represent multiple users in that external system? UnderUnits of Measure, there is this statement: Perthird-party software: A license is required for each installation of thethird-party software product that interfaces with the Product. Isthis referring to any external system interfacing with Remedy or for thoseapplications developed and registered with BMC by an ISV? Ifthis is referring to any external system interfacing with Remedy, then can itbe assumed that if you provide that “user” with a fixed or floating license,that it can perform the same update functions that a person user could? -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Please Unsubscribe me
Hi:You can do it yourself I am not the owner Thanks & Regards AliAbdelaziz Musa On Saturday, May 5, 2018 09:39:21 AM, Lida Greyling <tjorrel...@gmail.com> wrote: Sent from my Samsung Galaxy smartphone.-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: [EXTERNAL] Re: Trouble getting rrrchive to run
Hi Dave:What about using this utility I designed purposely when we get troubles with archive ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities | | | | ArLiteUser[2.0] Multi-threading BMC-REMEDY API | BMC Communities ArLiteUser[2.0] Multi-threading BMC-REMEDY API Overview The ArLiteUser utility consist of 2-modules, data-migr... | | | Thanks & Regards AliAbdelaziz Musa BMC-REMEDYTechnical Lead BMC-REMEDYPartener - Saudi TELECOMProject On Thursday, May 3, 2018 12:18:44 AM, Dave Shellman <adshell...@gmail.com> wrote: If there is a firewall the telnet port is likely open. It would be unusual a firewall to have all ports open to a server. Dave On Wed, May 2, 2018 at 4:35 PM Thomas Miskiewicz <tmisk...@gmail.com> wrote: Yes, it is. On 2. May 2018, at 21:46, Dave Shellman <adshell...@gmail.com> wrote: The port for the ARSystem should be a completely different port than the Telnet port. Dave On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz <tmisk...@gmail.com> wrote: telnet hostname port works just fine. I’ll try the IP address. On 2. May 2018, at 20:56, Fawver, Dustin <faw...@mail.etsu.edu> wrote: Usually when I get that error message, it’s because of one of two things. 1) I don’t have an appropriate firewall exemption on the ARS server for the machine that’s running RRRCHIVE. 2) For whatever reason, I have to specify the IP address of the source and/or target server instead of the hostname. I hope this helps. Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu From: ARSList [mailto:arslist-boun...@arslist.org]On Behalf Of Thomas Miskiewicz Sent: Wednesday, May 02, 2018 9:42 AM To: ARSList <arslist@arslist.org> Subject: [EXTERNAL] Re: Trouble getting rrrchive to run Thank you, Misi! Is there an advanced logging that would help where the problem is? Thomas On 2. May 2018, at 15:36, Misi Mladoniczky <m...@rrr.se> wrote: Hi, No, different server versions work just fine. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmisk...@gmail.com> wrote: The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem? On May 2, 2018, at 2:48 PM, Kevin M Candelaria <ke...@temple.edu> wrote: It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked perfectly fine. source_server = source_tcp = 2020 source_user = source_password = target_server = target_tcp = 2020 target_user = target_password = target_disabledeletefltr = YES target_disablemergefltr = YES target_disableaudit = YES target_clearallrecords = YES multipleforms = HPD:Template, \ HPD:Template Associations, \ HPD:TemplateCustMapping, \ HPD:TemplateSPGAssoc, \ splitsearch = YES transfertype = SYNCIFNEWER logfile = AUTO progressbar = YES From: ARSList <arslist-boun...@arslist.org> on behalf of Thomas Miskiewicz <tmisk...@gmail.com> Sent: Wednesday, May 2, 2018 6:16 AM To: arslist@arslist.org Subject: Trouble getting rrrchive to run Hi Listers, I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to migrate data from Remedy 7.6.4 to Remedy 9.1. Here's my config file: rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = myusername source_password = PROMPT source_form = MyTestForm target_server = targetservername target_tcp = 1400 target_user = myusername target_password = PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET logfile = AUTO loglevel = DEBUG progressbar = YES and here's my log: rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, line=389 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 10 ARStatusList: contains 1 messages 11 Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 Append: RPC: U
RE: [E] Re: Special characters in ARS
Yep … For ARS 9 I would have expected NLS_CHARACTERSET to be AL32UTF8 (The Unicode value) From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Wednesday, April 4, 2018 6:57 AM To: LJ LongWing <lj.longw...@gmail.com> Cc: ARSList <arslist@arslist.org> Subject: [E] Re: Special characters in ARS [2E266723.gif] On Apr 4, 2018, at 1:56 PM, LJ LongWing <lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote: Character set at the db? On April 4, 2018 4:47:12 AM Thomas Miskiewicz <tmisk...@gmail.com<mailto:tmisk...@gmail.com>> wrote: Hi there, We’re on ARS 9.1.03 with Oracle 12. When I enter Avșar into the a character field I get Av¿ar after saving. Any idea how to fix this? Thomas -- ARSList mailing list ARSList@arslist.org<mailto:ARSList%40arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwMFaQ=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k=Yj3CmHHm6F9uWhgJeWLmkHV-zdqz_nDsL-v_SsGICdg=UdcwcFOjXTJFfA5-XKryB0xjoRujPbFTuowgEggjRVI=> -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [E] What's the meaning of the AR System Server stop return codes?
Standard convention is 0 = no error 137 probably means the process was forced closed by a SIGKILL From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Friday, March 23, 2018 11:13 AM To: ARSList <arslist@arslist.org> Subject: [E] What's the meaning of the AR System Server stop return codes? Hello Listers, when I stop an BMC AR Server I get a bunch of different return codes. 0, 9, 137. Just to name a few. I feel like someone thinks I’m a robot. I’m not. And I got no clue what they mean? Do you? If not, don’t worry. The BMC Support doesn’t either. Raised a case two days ago. And it got pretty quiet. EXAMPLE INFO - Stopping ARMonitor and Processes from armonitor configuration file. INFO - Stopping server Process [ ARSERVER ]. INFO - ProcessController Stopped. INFO - Process Monitor Stopping server process - [ ARSERVER ] by Process Signalling. INFO - Signal received :STOP_SERVER INFO - Stopping server... INFO - Process [ ARSERVER ] stopped with return code - [ 0 ]. ERROR - AR System-Server normal beendet INFO - Stopping process [ BMC:DefaultJavaPluginServer ]. INFO - Process Monitor Stopping process - [ BMC:DefaultJavaPluginServer ] INFO - Process [ BMC:DefaultJavaPluginServer ] stopped with return code - [ 137 ]. INFO - Stopping process [ BMC:DSOJServer ]. INFO - Process Monitor Stopping process - [ BMC:DSOJServer ] INFO - Process [ BMC:DSOJServer ] stopped with return code - [ 137 ]. INFO - Stopping process [ BMC:NativePluginServer ]. INFO - Process Monitor Stopping process - [ BMC:NativePluginServer ] INFO - Process [ BMC:NativePluginServer ] stopped with return code - [ 137 ]. INFO - Stopping process [ BMC:ARDispatcher ]. INFO - Process Monitor Stopping process - [ BMC:ARDispatcher ] INFO - Process [ BMC:ARDispatcher ] stopped with return code - [ 137 ]. INFO - Stopping process [ BMC:FlashBoardServer ]. INFO - Process Monitor Stopping process - [ BMC:FlashBoardServer ] INFO - Process [ BMC:FlashBoardServer ] stopped with return code - [ 137 ]. INFO - Stopping process [ BMC:EmailEngine ]. INFO - Process Monitor Stopping process - [ BMC:EmailEngine ] INFO - Process [ BMC:EmailEngine ] stopped with return code - [ 137 ]. INFO - Stopping process [ BMC:FileDeployer ]. INFO - Process Monitor Stopping process - [ BMC:FileDeployer ] INFO - Process [ BMC:FileDeployer ] stopped with return code - [ 137 ]. ARMonitor Stop signal sent!! Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: [Ext] RE: Email Engine and Office 365
Hey Kelvin, we're getting all the mail we're just not getting the format we're accustomed to seeing when it came from exchange. Components or pieces of the email are missing, not the actual email. Thanks From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Wednesday, January 24, 2018 2:47 PM To: ARSList <arslist@arslist.org> Subject: [Ext] RE: Email Engine and Office 365 Not sure if this is even remotely related, but when we went to O365, all of our email went to the cloud and then came back in house. Since it came from "outside," it was treated like any other outside email and often would make its way to user's junk mail - and they would complain about not receiving their email messages. From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Mckinnish, Randy via ARSList Sent: Wednesday, January 24, 2018 2:36 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Cc: Mckinnish, Randy <randy.mckinn...@compass-usa.com<mailto:randy.mckinn...@compass-usa.com>> Subject: Email Engine and Office 365 Greetings List, Has anyone had issues with email messages form no longer having all three attachment alternatives when the service account is moved from Exchange to Office 365? We normally see (and still do for accounts that have not been migrated yet on 8x and 9x) email.txt, email.html, and email.msg under attachment alternatives tab if you toggle Display Advanced Options to Yes and navigate to Advanced Options. On accounts that have been moved to Office 365, that is not the case. We are only getting one or two of three. We get the email.msg and email.html occasionally but email.txt is nowhere to be found which is a giant problem for us as we send cases into HPD:Help Desk via email templates from 200+ mailboxes. Support says it's a 365 issue and provided us with a link to a MS article online. We went through that and made changes but still not getting the plain text attachment. Took that back to support and got the same response again which seems like they didn't even bother reading my update (shocking). If anyone has seen this and has any insight, I'd love to hear it. Thank you RandyMckinnish | senior remedy developer | compass group, nad | o: 704.328.1970 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Email Engine and Office 365
Greetings List, Has anyone had issues with email messages form no longer having all three attachment alternatives when the service account is moved from Exchange to Office 365? We normally see (and still do for accounts that have not been migrated yet on 8x and 9x) email.txt, email.html, and email.msg under attachment alternatives tab if you toggle Display Advanced Options to Yes and navigate to Advanced Options. On accounts that have been moved to Office 365, that is not the case. We are only getting one or two of three. We get the email.msg and email.html occasionally but email.txt is nowhere to be found which is a giant problem for us as we send cases into HPD:Help Desk via email templates from 200+ mailboxes. Support says it's a 365 issue and provided us with a link to a MS article online. We went through that and made changes but still not getting the plain text attachment. Took that back to support and got the same response again which seems like they didn't even bother reading my update (shocking). If anyone has seen this and has any insight, I'd love to hear it. Thank you RandyMckinnish | senior remedy developer | compass group, nad | o: 704.328.1970 -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: First message on Mailman
Much appreciated! Thank You, Chris Doble Mobile: 657.234.9671 Skype: chdoble9 From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, December 1, 2017 1:21 AM To: arslist@arslist.org Subject: First message on Mailman Hi friends, Now the Mailman should be up and running, and you should have received a welcome email. The normal address http://arslist.org should give you all the information you need if you forget anything, or if you want to search the archives. Your old passwords has been discarded and you now have random passwords which was sent in the welcome email. We now have 1443 regular subscribers and 586 digest subscribers. The current digest setting is weekly. Let me know if this is too often, as I think the old digests were monthly... Enjoy! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Can you see who is running reports?
Thanks for the replies guys. This does not happen too often (once every few months) but on this occasion it was twice in the same day. Unfortunately turning on the logs was not an option as the hammering was finished by the time I was made aware. But I will have a look at the forms mentioned to see if I can identify the root. FYI - We are on 8.1 currently but moving to 9.1 soon. It was a long shot but I was hoping there was an audit form that recorded reports/searches in an easy way. Thanks Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Pat Zandi
Pat was a special person who put his own twist on the list for many years. Not sure he ever realized how valued or missed he would be. He did agree to be on the magnet though. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: January 11, 2017 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Pat Zandi ** Sad. I look up on my wall at the WWRUG magnets we received some time ago and see “No Zandification” He will be missed by many. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, January 11, 2017 2:42 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Pat Zandi The following message was sent from an external e-mail address. Be cautious when clicking on links, opening attachments or providing sensitive information. _ ** Oh, so sad! I knew Pat, and he was a great guy. Glad he's no longer in pain. Rick On Jan 11, 2017 11:34, "Warren R. Baltimore II" <warrenbaltim...@gmail.com <mailto:warrenbaltim...@gmail.com> > wrote: ** Folks, I wanted to take a few moments and let those of you who are following the list know that Pat Zandi passed away on Monday. Pat had been battling cancer for the last year. He came to work for Dev Technology about a year or so before I did after he retired from the Air Force. He was a great team mate, and a good guy. He will be missed. His obituary can be found here: http://www.colonialfuneralhome.com/home/index.cfm/obituaries/view/fh_id/11079/id/4062535 Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 <tel:(410)%20533-5367> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: New ARSList server test mail 2
It is about to be Halloween, the ARSList rises. Oops, sorry, I forgot, this isn’t a Friday. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: October 31, 2016 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: New ARSList server test mail 2 ** Well, that works… Misi, no way we’re ignoring you ;-) Doug Blair On Oct 31, 2016, at 9:01 AM, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> > wrote: ** Ok, here we go again. Please ignore. Let's see if it works better though. Best Regards - Misi, RRR AB, http://www.rrr.se <http://www.rrr.se/> (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se <http://rrr.se/> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ADM: ARSlist Move, expect flakiness for the next 4 days
So, the journey continues. The ARSlist outside of communities will be on listserv still and email addresses and web site URL will remain the same, we hope. Your subscription should continue, we hope. The archives should be there for the new list, we hope. So if all goes well as we hope by next Tuesday just carry on. That is if licensing and redirect goes as planned. Misi of RRR has agreed to become the new corporate sponsor and house the list. WWRUG was the sponsor for the past 5 years. Jason Miller will be your new master of ceremonies, uhm Moderator\Admin. I will be around in the background but mostly in Communities for ARSlist, WWRUG and Developer. Please expect one or more outages between now and Monday as we repoint the internet from Canada to Sweden, at least it is another hockey country. Cheers Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
Ok. So like, your voices have been heard. The ARSlist is moving, but not today. Sometime in the next month there will be a new home. It might still be listserv, but not servers that I run. The overwhelming feedback has been do not go to Communities, so I will give folks a week to leave that one and delete it. Sorry about the confusion, but in the end we get to the right place, I hope. Dan Soon to still be the Founder of the ARSlist and moderator-emmeritus From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: September 30, 2016 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Hi Doug, It was of course Friday Humour. Well not exactly. There has been much discussion going on in the background and in general the feeling is from those that have been on communities and active there for years (which does include me), along with those of us that have little to do with communities, that Communities is not the right home for our discussions. Haven’t made the call yet, but we are close to me extending the servers for a month while this all gets resolved. Stay tuned … Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: September 29, 2016 11:28 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Dan et al, It is hard to write this, as almost all the Great Words have been spoken before me. I tend to speak up at the end of meetings, partly because I want to hear all the points of view and partly because I forgot there was a meeting and the dog ate my iPhone and I only noticed there was a meeting when he began making noises like a cricket, which has more to say about my choice of ringtones than the importance of the meeting and anyway I was too busy reading the list of most of my career than to get any actual work done. They knew better than to expect me to show up. Truth is I’ve been reading ARSList for more than 20 years, certainly among the first few hundred subscribers. We have all learned a great deal, Fortunately much of what we as developers and users have picked up translate well to other disciplines - general programming and debugging techniques, there’s always more than one way to do it - and that is far more than just those little syntax quirks like `! and __c and Application-Perform-Drink-From-The-Small-Flask. Ours is a passionate, dedicated and beyond all helpful community, and the thing that has made the ASRList so useful is that with one message you reach everyone who knows anything about what you need. If you don’t know about it, you read the responses and then you learn too! Or maybe a thread in one space gets you started on a totally different approach you hadn’t thought of before. I too have some misgivings about the Communities forum because organizationally it is a group of silos. You might post in the right place, but you might miss the one person who knows there is a deprecated Application-Perform-Drink-From-The-Large-Flask that still works if you have an older server. It might not work perfectly at first, but it certainly won’t work at all if we don’t show up! If for some foolish reason you have not yet joined the ARSLIST group on BMC Communities this is the day to do it, because after tomorrow you might not be able to read this message, and you’ll forget, or the dog will eat the phone with your only calendar on it and your ringtone is actually a dog barking (poor choice) and you’ll never know and we’ll never see each other again. I would not like that. Long live ARSLIST! That thing about shutting down the server. That’s just Friday Humor, right? Doug Blair On Sep 28, 2016, at 9:00 AM, Shellman, David <dave.shell...@te.com <mailto:dave.shell...@te.com> > wrote: _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
Hi Doug, It was of course Friday Humour. Well not exactly. There has been much discussion going on in the background and in general the feeling is from those that have been on communities and active there for years (which does include me), along with those of us that have little to do with communities, that Communities is not the right home for our discussions. Haven’t made the call yet, but we are close to me extending the servers for a month while this all gets resolved. Stay tuned … Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: September 29, 2016 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Dan et al, It is hard to write this, as almost all the Great Words have been spoken before me. I tend to speak up at the end of meetings, partly because I want to hear all the points of view and partly because I forgot there was a meeting and the dog ate my iPhone and I only noticed there was a meeting when he began making noises like a cricket, which has more to say about my choice of ringtones than the importance of the meeting and anyway I was too busy reading the list of most of my career than to get any actual work done. They knew better than to expect me to show up. Truth is I’ve been reading ARSList for more than 20 years, certainly among the first few hundred subscribers. We have all learned a great deal, Fortunately much of what we as developers and users have picked up translate well to other disciplines - general programming and debugging techniques, there’s always more than one way to do it - and that is far more than just those little syntax quirks like `! and __c and Application-Perform-Drink-From-The-Small-Flask. Ours is a passionate, dedicated and beyond all helpful community, and the thing that has made the ASRList so useful is that with one message you reach everyone who knows anything about what you need. If you don’t know about it, you read the responses and then you learn too! Or maybe a thread in one space gets you started on a totally different approach you hadn’t thought of before. I too have some misgivings about the Communities forum because organizationally it is a group of silos. You might post in the right place, but you might miss the one person who knows there is a deprecated Application-Perform-Drink-From-The-Large-Flask that still works if you have an older server. It might not work perfectly at first, but it certainly won’t work at all if we don’t show up! If for some foolish reason you have not yet joined the ARSLIST group on BMC Communities this is the day to do it, because after tomorrow you might not be able to read this message, and you’ll forget, or the dog will eat the phone with your only calendar on it and your ringtone is actually a dog barking (poor choice) and you’ll never know and we’ll never see each other again. I would not like that. Long live ARSLIST! That thing about shutting down the server. That’s just Friday Humor, right? Doug Blair On Sep 28, 2016, at 9:00 AM, Shellman, David <dave.shell...@te.com <mailto:dave.shell...@te.com> > wrote: _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
Eric, You can still register, as a customer. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Bergan Sent: September 19, 2016 5:45 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Unfortunately, some of us are not customers or partners, and so can’t register on the community. (Actually, although I had a long history with Remedy and AR, I was never a customer…) I would like to thank Dan in particular, and all the rest for the great user base that they were and are. Eric Bergan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, September 19, 2016 11:24 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** all of these mournful posts make we want to cry (ok...not quite that bad...but still)just go sign up on communities and enjoy the experience over theresure, some won't follow you, but enough of the enthusiastic ones will, and you can still ask your questions, and get answers :) On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J <john.j.rei...@lmco.com <mailto:john.j.rei...@lmco.com> > wrote: ** Dan, I just want to add my thanks. I’ve been developing Remedy AR System schemas and workflow since 1994 and the ARSList has always been my security blanket. There was always an answer that went far beyond what you could get from Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father Remedy). Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, Fred, Phil and Dan are names that will forever hold a place of honor is a Diary Field in my head. Wow I guess I’ve been living ARSystem far too long. >From the early Motif days through the First web based interface (cgi_ar) to >Push actions (yeah) and check boxes (meh, should have been binary mapped >selections in one field), Remedy Web and MidTier I’ve been able to provide a >solution for our organization. Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of arslist Sent: Tuesday, September 13, 2016 11:06 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers this version of the list is running on. Please move over to the new home in Communities by then. The ARSlist didn’t even start on listserv, it was another messaging software. I planned to make it a group on usenet, but the anarchist group in charge spent 9 months talking about where it should be in the structure (anyone familiar with Hitchhiker’s Guide to the Galaxy and the marketing team arguing about what do people want from the wheel?) For the past 14 years it has had a home in a machine room in downtown Toronto, on Servers I purchased (both replaced once). Those servers from 2009-2013 also helped us run the WWRUG events, so I could justify the expense. Volume on the ARSlist is a quarter of what it was two years ago because the vast majority of posters are now on communities. There is also now the new Developer’s site for the Innovation Suite, developers.bmc.com <http://developers.bmc.com> We are all very busy, and there are too many places to go to find things. Now communities will get you to the ARSlist too. I have been promised non-censorship and non-interference. So, same discussions, same people if we are all still interested, different location. Note: I am not disappearing either, and I hope none of you do! The care and feeding of this community has been a highlight of the past 23 years for me, and through it I have met, electronically and\or physically a really great group of people most of whom I think of as friends. Times change, c’est la vie. Now I just have to be a part of the Community, not build the platform the community lives on. Cheers Dan p.s. and yes, I prefer this platform to jive and Communities, it just isn’t the pragmatic one anymore, and I hope to influence the improvements in Communities to meet our needs From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mail
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
I told Matt to leave it open and had rejected the 30 day concept. dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: September 27, 2016 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Oh yeah, I forgot it was going to be completely open on a temporary basis. I am sorry but this whole ARSlist on the BMC Communities thing feels like a kludge to me. I love the ARSlist like many of you but I am not seeing why this whole secret group on the BMC Communities is going to exist? 3 out of the 4 posts that were made to that group in September really belong in the appropriate "product" space where a larger group of people are looking for questions to answer and other people will learn from those answers. Involvement on the List has diminished to almost nothing. Now there are less posts a month than there use to be in a single day. IMO... Let the ARSlist die a peaceful death instead of keeping it on life support, all ugly/mangled looking, without any signs of life. On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> > wrote: ** Hi Jason, Well, Matt gave us 30 days of openness to get the people over. And apparently 193 persons managed to get into the group... Not that bad actually compared to the active people of the list ;-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se September 27, 2016 6:48 PM, "Jason Miller" <jason.mil...@gmail.com <mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E> > wrote: ** It was moved back to private? Well there's a barrier to entry... On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: ** Ian, It seems that the group was moved back to Private...I have invited you to the group Anyone wanting to join the ARSList, if you have difficulty, please contact me at the email address lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> and I'll be happy to ensure that you get invited to the group. On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell <ian.trimn...@open.ac.uk <mailto:ian.trimn...@open.ac.uk> > wrote: ** Well, I think it is a case of “So long, and thanks for all the fish”. I just attempted to join the group in Communities and got the following message: The area of BMC Communities is visible to registered logged in users. If you are logged in when you receive this message then you might not have sufficient access privileges to view requested page. I don’t know whether this is linked to the fact that we are no longer customers of BMC – we moved to MS System Centre Service Manager a couple of years ago, but still use AR System in a non-maintained mode for some mission critical functions (don’t ask!). Perhaps my BMC account is in a confused state. I am lurking here as I am still responsible for the current implementation (having built it from scratch over the past 17 years) and you never know when problems might arise. Despite having moved to SCSM there are number of people who still pine for our Remedy solution, but I think that management have burnt their bridges and have taken the MS dollar. The main complaints of SCSM are that it is slow, not really a ticketing solution like Remedy can be and it can’t handle child forms (the main reason why the system I maintain hasn’t migrated). So, if I can’t get into the Communities group for ARSlist then I will say goodbye, and thanks for all the help I have received for all of you over the past years. I have always enjoyed working with AR System, mainly because you can get to do anything you want (within reason!). Cheers! Ian _ Ian Trimnell, Systems Programmer, Information Technology The Open University, Milton Keynes, UK Phone: 01908 653741 web: http://www.open.ac.uk/ From: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > on behalf of Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> > Reply-To: "arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> " <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Date: Tuesday, 27 September 2016 at 15:03 To: "arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> " <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Hi Axton, Long time since I saw you. Both online and face2fac
still planning to move to communities, but need to chat with the powers that be at BMC
Tim, Please contact me directly, email daniel.bl...@danielbloom.ca <mailto:daniel.bl...@danielbloom.ca> I own a number of url’s and have since the beginning of such things. I was going to redirect them to the communities site. In the meantime I will take a look at the freeforums.org IMHO:: nothing wrong with communities, but I need to remind them not to mess with the ARSlist or it’s settings. I had told them to leave it as public. As to volume of posts; It has dropped over the past 3 years from 3800 posts in 6 months (already half of the historical levels which at times reached over 3000 per month), down to 778 in the first 6 months of 2016. The drop in volume had nothing to do with the announcement of the ARSlist changing platforms and everything to do with there being far more readers than participants. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: September 27, 2016 10:40 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** I think that the participation has died because people knew the list was going to die. Why ask questions when you know that you may not get answers before it goes away? I see the transition to Communities as a cluster as well. I think we are doing ourselves as a community a disservice by letting this die. We’ll never get the value we have here on ARSList from Communities. This latest “access issue” is a perfect example. Don’t get me wrong…Communities has its place and value, but so does this list. They are different and should be separate (IMHO). And I understand that Dan has expenses and time involved which have become prohibitive…I get it. And he shouldn’t have to bear that alone, or bear it at all. Here’s a suggestion. I am sure that Dan owns the domain rights to arslist.org for quite some time. Why not put in a simple re-direct for that domain to a free PHPBB type forum (like those hosted by freeforums.org) where we all can continue to do “this” without the large financial overhead and the BMC oversight/administrative/control overhead? And there are probably other forum solutions out there besides freeforums.org, that was just an example, Simple domain name registration and re-directs are cheap. I’ll donate the first 3 years of the cost. I am very familiar with that FreeForums platform and will also donate my time to help set it up and manage it (with help from others as well of course) or will work with folks on any other similar forum platform. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, September 27, 2016 6:22 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Oh yeah, I forgot it was going to be completely open on a temporary basis. I am sorry but this whole ARSlist on the BMC Communities thing feels like a kludge to me. I love the ARSlist like many of you but I am not seeing why this whole secret group on the BMC Communities is going to exist? 3 out of the 4 posts that were made to that group in September really belong in the appropriate "product" space where a larger group of people are looking for questions to answer and other people will learn from those answers. Involvement on the List has diminished to almost nothing. Now there are less posts a month than there use to be in a single day. IMO... Let the ARSlist die a peaceful death instead of keeping it on life support, all ugly/mangled looking, without any signs of life. On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> > wrote: ** Hi Jason, Well, Matt gave us 30 days of openness to get the people over. And apparently 193 persons managed to get into the group... Not that bad actually compared to the active people of the list ;-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se September 27, 2016 6:48 PM, "Jason Miller" <jason.mil...@gmail.com <mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E> > wrote: ** It was moved back to private? Well there's a barrier to entry... On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: ** Ian, It seems that the group was moved back to Private...I have invited you to the group Anyone wanting to join the ARSList, if you have difficulty, please contact me at the email add
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
I will get that fixed it is not supposed to be private. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: September 27, 2016 12:48 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** It was moved back to private? Well there's a barrier to entry... On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: ** Ian, It seems that the group was moved back to Private...I have invited you to the group Anyone wanting to join the ARSList, if you have difficulty, please contact me at the email address lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> and I'll be happy to ensure that you get invited to the group. On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell <ian.trimn...@open.ac.uk <mailto:ian.trimn...@open.ac.uk> > wrote: ** Well, I think it is a case of “So long, and thanks for all the fish”. I just attempted to join the group in Communities and got the following message: The area of BMC Communities is visible to registered logged in users. If you are logged in when you receive this message then you might not have sufficient access privileges to view requested page. I don’t know whether this is linked to the fact that we are no longer customers of BMC – we moved to MS System Centre Service Manager a couple of years ago, but still use AR System in a non-maintained mode for some mission critical functions (don’t ask!). Perhaps my BMC account is in a confused state. I am lurking here as I am still responsible for the current implementation (having built it from scratch over the past 17 years) and you never know when problems might arise. Despite having moved to SCSM there are number of people who still pine for our Remedy solution, but I think that management have burnt their bridges and have taken the MS dollar. The main complaints of SCSM are that it is slow, not really a ticketing solution like Remedy can be and it can’t handle child forms (the main reason why the system I maintain hasn’t migrated). So, if I can’t get into the Communities group for ARSlist then I will say goodbye, and thanks for all the help I have received for all of you over the past years. I have always enjoyed working with AR System, mainly because you can get to do anything you want (within reason!). Cheers! Ian _ Ian Trimnell, Systems Programmer, Information Technology The Open University, Milton Keynes, UK Phone: 01908 653741 web: http://www.open.ac.uk/ From: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > on behalf of Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> > Reply-To: "arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> " <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Date: Tuesday, 27 September 2016 at 15:03 To: "arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> " <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Hi Axton, Long time since I saw you. Both online and face2face. Are you still doing Remedy stuff? But hopefully the list will continue to live on BMC communitites! So please join the secret arslist group with currently 193 members: https://communities.bmc.com/groups/arslist Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se September 27, 2016 6:19 AM, "Axton" <axton.gr...@gmail.com <mailto:%22axton%22%20%3caxton.gr...@gmail.com%3E> > wrote: ** This list will be missed. I want to say thanks to everyone who made it what it is. Axton Grams On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza <jdso...@shyle.net <mailto:jdso...@shyle.net> > wrote: ** That was “more or less” my understanding too – thank goodness a new account need not be created every time you are working on a different or a newer support contract.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of LJ LongWing Sent: Wednesday, September 21, 2016 5:47 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** Communities auto associates your communities account with the SSO that is used at the rest of BMC, which includes your BMC Support accou
Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
I randomly chose Customer when I first joined Communities since I was neither category. Perhaps with the new emphasis on Developers and the new developers.bmc.com they can be talked into adding another category. I think we are supposed to send a twitter to a blog on a facebook site to increase the game score and that makes MyIT generate a change to the system if it exceeds 3 cups of coffee … or I could just cc. Matt and see what he thinks ….. [see below where we need to be current or future customer or Partner, and many of us don’t exactly fit that description] Just finding my archives and WWRUG web sites to move them from the servers that get turned off in 10 days. The arslist.org and arslist.com will be changed to point to communities. ARSList lives on if people are still posting on the new platform. Cheers Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: September 19, 2016 7:00 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** That wording doesn't seem to jive with the new focus on (new) developers that BMC is promoting. They might want to update the wording. On Mon, Sep 19, 2016 at 3:18 PM, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: ** Okso, I went and checked that, when you check the 'current/future customer'there is nothing about support contracts or anything in thereso...lets get down to symantics. you say you aren't currently a customerare you a developer, do you use any of their products?.I consider that a customer personally. If it were changed to just let you provide the same information that you are asked for when you hit that button, without first asking you if you are a current/future customer, would that make you more comfortable providing that information? On Mon, Sep 19, 2016 at 4:02 PM, Eric Bergan <e...@bergan.net <mailto:e...@bergan.net> > wrote: ** This is what comes up from the register selection: Not going to be a future customer, either. Maybe need a 3rd selection – ex OHG, now truly OH… :) Eric Bergan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of LJ LongWing Sent: Monday, September 19, 2016 2:56 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** You don't need to be a customer or partner to register on Communities On Mon, Sep 19, 2016 at 3:44 PM, Eric Bergan <e...@bergan.net <mailto:e...@bergan.net> > wrote: ** Unfortunately, some of us are not customers or partners, and so can’t register on the community. (Actually, although I had a long history with Remedy and AR, I was never a customer…) I would like to thank Dan in particular, and all the rest for the great user base that they were and are. Eric Bergan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of LJ LongWing Sent: Monday, September 19, 2016 11:24 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED ** all of these mournful posts make we want to cry (ok...not quite that bad...but still)just go sign up on communities and enjoy the experience over theresure, some won't follow you, but enough of the enthusiastic ones will, and you can still ask your questions, and get answers :) On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J <john.j.rei...@lmco.com <mailto:john.j.rei...@lmco.com> > wrote: ** Dan, I just want to add my thanks. I’ve been developing Remedy AR System schemas and workflow since 1994 and the ARSList has always been my security blanket. There was always an answer that went far beyond what you could get from Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father Remedy). Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, Fred, Phil and Dan are names that will forever hold a place of honor is a Diary Field in my head. Wow I guess I’ve been living ARSystem far too long. >From the early Motif days through the First web based interface (cgi_ar) to >Push actions (yeah) and check boxes (meh, should have been binary mapped >selections in one field), Remedy Web and MidTier I’ve been able to provide a >solution for our
Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED
NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers this version of the list is running on. Please move over to the new home in Communities by then. The ARSlist didn't even start on listserv, it was another messaging software. I planned to make it a group on usenet, but the anarchist group in charge spent 9 months talking about where it should be in the structure (anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing team arguing about what do people want from the wheel?) For the past 14 years it has had a home in a machine room in downtown Toronto, on Servers I purchased (both replaced once). Those servers from 2009-2013 also helped us run the WWRUG events, so I could justify the expense. Volume on the ARSlist is a quarter of what it was two years ago because the vast majority of posters are now on communities. There is also now the new Developer's site for the Innovation Suite, developers.bmc.com We are all very busy, and there are too many places to go to find things. Now communities will get you to the ARSlist too. I have been promised non-censorship and non-interference. So, same discussions, same people if we are all still interested, different location. Note: I am not disappearing either, and I hope none of you do! The care and feeding of this community has been a highlight of the past 23 years for me, and through it I have met, electronically and\or physically a really great group of people most of whom I think of as friends. Times change, c'est la vie. Now I just have to be a part of the Community, not build the platform the community lives on. Cheers Dan p.s. and yes, I prefer this platform to jive and Communities, it just isn't the pragmatic one anymore, and I hope to influence the improvements in Communities to meet our needs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 12, 2016 7:21 PM To: arslist@ARSLIST.ORG Subject: Re: Off Topic - Before the List is Gone! ** I totally reflect the sentiments of all of you. I heard of and started using the list a little after about a year or 2 after it was started and since then has been the best resource and online community I had the privilege of being a part of.. Thank you all and hopefully the BMC Communities will be a similar experience once I resume using it.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, July 28, 2016 12:33 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Off Topic - Before the List is Gone! Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back from my assignment in California and would check mail when I got home. Thank God, I new the answer! The community of ITSM professionals is only about 2 degrees of separation for anyone. I'm sure we will see you around. Times really are changing! First ARSlist moving and now I won't be able to make Engage this year. It will be the first Remedy included conference I have missed in 21 years! We must all stay in touch. I have spoken LOL Kelly Deaver ke...@kellydeaver.com <mailto:kelly.ctr.dea...@faa.gov> (Business mail) kdea...@kellydeaver.com <mailto:kdea...@kellydeaver.com> (arslist mail) Original Message Subject: Off Topic - Before the List is Gone! From: "Sanford, Claire" <claire.sanf...@memorialhermann.org <mailto:claire.sanf...@memorialhermann.org> > Date: Mon, July 25, 2016 10:52 am To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ** This list has been one of the most valuable tools during my entire Remedy career. We have seen so many ups and downs in that time period! Personal and professional! I know there are times I would not have been able to solve a problem quickly and accurately without it! 1am? 5am? 2pm? No problem. The list and the amazing people that populated it were always there for me! Thank you! I will miss the list as much as I will miss Remedy. There are so many people, I'm not going to/can't list them all. Phil, Dan, Pat, Rick, Michelle, Warren, Teresa, Misi, Doug M, Jarl, Gid, Joe, Jason, Doug B., Tauf, Kelly D, Roger, Herb, Roger, LJ, David and on and on and on! On August 29th (that is the planned date) we cut over to SNOW. I won't be gone yet. Remedy will still be around for at least a year. Nothing new will be happening. Just maintenance and archive mode! Thank you all for being so fantastic! Claire Sanford Remedy Admin/Dev 12/1/1998 to sometime in 2016. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ______
ARSlist platform move overlaps by a month
This platform will disappear on Friday September 30th. (anybody in Toronto need a couple of Dell Servers housed by a really great ISP?) Please subscribe to the ARSlist Community at BMC Communities before then to ensure continuity of questions and answers and participation. BMC:Engage is only weeks away, have you made your plans yet to attend this year's most important BMC related event? [and really, the best place to spend your ARSystem training dollars IMHO, and yes, I say that even when I pay the travel costs myself like this year] Cheers Dan Repeat of instructions: 1. If people don't yet have an account on BMC Communities (or a <https://communities.bmc.com/docs/DOC-39804> BMC Single Sign On credentials), create one 2. Join the <https://communities.bmc.com/groups/arslist/activity> ARSList group (and you could join WWRUG as well, there will be activity in both places) 3. Follow ARSList group in <https://communities.bmc.com/inbox> Communities Inbox (to make an easier transition, receiving posts using Email) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Developer's Session
Don't know how many of you are going to BMC:Engage (and you know I always have suggested it is a don't miss event, I've paid my way there many times). That being said I think this session is a good view into what BMC has in store for us (and so far it sounds like in a positive way, remember when developers were considered important?). Dan) The BMC Developer Experience Session ID:727 Date / Time: Wednesday, September 7, 3:15 pm - 4:00 pm Room: Ironwood 5 Description: Witness the new developer experience at BMC! In this session, we'll walk you through a developer's engagement at BMC starting with the developer portal, where developers find information on why they would develop on BMC, how they get started and signed up, and how they gain access to the developer ecosystem for support. This is a great opportunity to gain insight into the various developer programs and events that are taking place and are planned. We'll also introduce you to the BMC Marketplace, a digital experience where developers can seamlessly onboard their products and solutions and market them to BMC customers who are seeking value-added solutions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARSlist Group in BMC Communities is now open
ARSlist is moving effective September 1st, 2016 to a new platform, BMC Communities. 1. 2. If people don't yet have an account on BMC Communities (or a <https://communities.bmc.com/docs/DOC-39804> BMC Single Sign On credentials), create one 3. Join the <https://communities.bmc.com/groups/arslist/activity> ARSList group (and you could join WWRUG as well, there will be activity in both places) 4. Follow ARSList group in <https://communities.bmc.com/inbox> Communities Inbox (to make an easier transition, receiving posts using Email) Until September 1st we will be continuing here. Since Google indexes both communities and the google group that has a mirror of all the ARSlist posts, along with the one at javasystemsolutions, you will still be able to find the old information along with the new. Daniel Daniel Bloom Founder of the ARSlist(1993), and ARSlist Community (2012, even if I was the 9th to join it ) Daniel Bloom Consulting Inc., sponsor of the ARSlist for the past seven years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Keeping the ARSList going as it is.
Joe et al, First and foremost: BMC is our friend. It is their software we are experts in, and yes there are heated discussions at times about the actions or direction of BMC, but in the end, relative to the flexibility and power of a set of functionality that has evolved and kept current with changing technology, IMHO it has no real match. Sadly many companies have chosen to move to lesser platforms, c'est la vie. However, if we are here, we have not. Or not entirely yet. I can't think of a single reason BMC would want it's largest Developer Community to disappear [even if some BMC VPs from time to time wonder why it exists until it is all explained to them], so I don't see them risking our good will by interfering with a discussion group that their management doesn't understand anyway, and the BMC folks that do get what we are doing, are their developers, once again our friends. To clarify what Stan is doing, or what I thought he was doing: if he could find a couple of corporate sponsors I would keep the ARSlist running on the current platform, even if I feel the best route is now BMC:Communities. I fundamentally do not like personal donations, the people that contribute the most to the list are the ones that would donate. The people that learn and benefit the most from the list sit in the background and do not volunteer to donate. [the above statement is based on the people I have heard from who ask if they can contribute to keep it running on the current platform]. If we move the list to other's servers and\or someone else is running the list, I see no benefits versus moving the ARSlist to communities (and either me or other non-BMC developers running it there). It will still be our Community, a community is about the people not the technology we use to communicate with, it can still send emails, and I suspect most of you are on BMC:Communities anyway so now you just have to go to one place when you want to log in and search for information. I am listening to the concerns in terms of functionality and will work inside and outside of BMC to try to make it all happen. Archives and sending of email is easy. Daily Digest at bit more difficult so it might be a few months before that is in place [I have a few thoughts]. Dan Founder of the ARSlist Chairman of WWRUG From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: June 9, 2016 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping the ARSList going as it is. ** Just did a few moments ago from my personal email.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Tuesday, June 07, 2016 7:44 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Keeping the ARSList going as it is. Joe, We are working that off-line. If you'd like to make a contribution, please contact me at st...@projectremedies.com <mailto:st...@projectremedies.com> . I can give you the details. Stan w. 310-230-1722 c. 310-428-5748. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSlist Future
I will be in charge of the ARSlist Group in BMC Communities. If BMC breaks it’s word to not interfere, and I have no reason to expect them to, then the classic ARSlist can appear quite quickly if there is the will to do so (in part meaning the cash to support it). I expect the ARSlist to continue as it has, as an uncensored area primarily for Developers to speak their minds, 3rd parties to gather and either comment or sell their wares, and for the occasional bout of bad taste humour. Happy to drink to the change of platform for the list and loss of old friends to the Snow Ball, and great old friends back to ARSystem fold. My understanding is that Stan is trying to get a coalition of the willing together, and if he succeeds I will accept continuing to run the list on the current platform, but I will still open the communities ARSlist to the world (it has been there for 3 years waiting for me to do something with it, BMC has patiently let me do things if and when I want to). Thanks Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jortega999 . Sent: June 6, 2016 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future ** Goodbye, old friend. You had been my lifeboat many times in my career. I don't look forward to posting only in the BMC communities and having my epic rants censored when BMC makes a bone headed decision to change the platform without consulting us, or roll out patches that break our systems and make our managers start uttering the most hated words in our universe: Service Now. I will miss the independence of our community. I look forward to seeing some of you at Engage and having a farewell toast to our little corner of the Internet. On Jun 5, 2016 12:27 AM, "Jason Miller" <jason.mil...@gmail.com <mailto:jason.mil...@gmail.com> > wrote: ** >From what I have seen BMC has been very good about keeping their hands off the >posts you know they would just love to delete. I have also been privy to some >behind the scenes conversations where a BMCer wanted to be a bit heavy-handed >however other BMCers encouraged them to handle the situation differently. Now that I think about it there was only one time I called censorship foul on BMC. A blog post was "cleaned up" to be used for marketing purposes (the person that asked for the comments to be removed stated they support the conversation, just not on that post). Good thing I always take a screenshot of those things that might not be well received: http://goo.gl/VEMTns Jason On Sat, Jun 4, 2016, 12:01 PM Tauf Chowdhury <taufc...@gmail.com <mailto:taufc...@gmail.com> > wrote: ** You think BMC would ban/delete any constructive BMC bashing? Key word.. Constructive Sent from my iPhone On Jun 4, 2016, at 12:03 PM, David Charters <da...@charterstechnologies.com <mailto:da...@charterstechnologies.com> > wrote: ** My primary issue with moving it to communities is we will be surrendering control to BMC. The arslist has always been a private autonomous group and that's what makes it special. What's your direct email Dan? Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone Original message From: Stan Feinstein <st...@projectremedies.com <mailto:st...@projectremedies.com> > Date: 6/4/16 9:52 AM (GMT-05:00) To: arslist@ARSLIST.ORG <mailto:arslist@arslist.org> Subject: Re: ARSlist Future What does everyone think? It sounds like many would like to keep it the way is. Dan, what is your email address? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 03, 2016 6:39 PM To: arslist@ARSLIST.ORG <mailto:arslist@arslist.org> Subject: Re: ARSlist Future Hi Stan, Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, how many more I don't know. IF everyone joins the ARSlist on BMC Communities we carry on and they will still see what they see now. If you really think it should stay the way it is now, contact me off line to be the sponsor, all it takes is cash. That being said, I am still of the opinion that the community would be served better being in communities. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: June 3, 2016 5:15 PM To: arslist@ARSLIST.ORG <mailto:arslist@arslist.org> Subject: Re: ARSlist Future Hi Dan, Is it still the case that over 2,000 people see the interchanges on the ARSList? While the number of interactions might be done, am I correct in saying that these people will no longer have any idea of the issues facing engineers? Thanks. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars
Re: ARSlist Future
Hi Stan, Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, how many more I don't know. IF everyone joins the ARSlist on BMC Communities we carry on and they will still see what they see now. If you really think it should stay the way it is now, contact me off line to be the sponsor, all it takes is cash. That being said, I am still of the opinion that the community would be served better being in communities. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: June 3, 2016 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Dan, Is it still the case that over 2,000 people see the interchanges on the ARSList? While the number of interactions might be done, am I correct in saying that these people will no longer have any idea of the issues facing engineers? Thanks. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 03, 2016 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Well, not convinced we will have digest available at the time of the move, but I don't want to change when we move over. If communities can't provide it I am working on a work around (sound familiar?) Basically we can send the emails to somewhere else where the day gets bundled and people go there for the digest. Given the current volume, only having a digest doesn't seem to have the same priority as when we had 130 posts a day. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: June 2, 2016 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Frederick, If you are not interested in other things on communities, it is very easy to set it up in a similar way as it works now. You get an email for each post, and you can reply to the post using email. To get the complete thread you click on a link in the email to read it. Or the thread view, in my email reader, also works fine on the communities emails. It is easy to create a mail-sorting-filter on the subject of the email to get all future ARSList emails into a separate folder, just as I get my current ARSList emails sorted :-) So if you do not want things to change, it can stay more or less as it is now. I think that Dan has made sure that something similar to the digest emails will also be available. Right Dan? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > I'm will be sad to see it move. Email is so much easier and so much less > bandwidth than a web forum. > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom > Sent: Wednesday, June 01, 2016 3:37 PM > To: arslist@ARSLIST.ORG > Subject: ADM: ARSlist Future > > ** > I will be moving the ARSlist Community to BMC Communities. Where our > members will still be the only ones that know why this is the Action > Request System list and not the Remedy list. > > Some of the concerns expressed have been raised by me with BMC and I > make this move with the assurance of non-interference and in fact > increased co-operation for the good of the community. > > At least one server will stay commissioned until October, but various > web sites and services you see will vanish between now and then as I > work with BMC and my ISP. > > The URLs will be changed to point to the new home at the appropriate > time, and I will continue with (likely monthly) updates over the summer. > > Note: WWRUG still exists and like any franchise of repeatable events, > can return at any time with the same or a new cast :) > > The Farewell to the Listserv based version of the ARSlist will be held > at BMC:Engage, where the answers are. > > Cheers Daniel > RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist > Chairman of WWRUG > > > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" __
Re: ARSlist Future
The move of the ARSlist to Communities is primarily a pragmatic one, the volume of posts to Communities even on the topics we cover are far greater. It seemed to make sense to let people go to one place, Communities, and ensure you know about everything going on, and of course what we are talking about on the ARSlist. Does the rss feed feature solve the digest issue? Daniel Founder of the ARSlist, soon to be a BMC Communities Group From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: June 3, 2016 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future ** Like many others have stated, me too prefer email because of its independence from the internet when not connected - which is why I have mostly used ARS List from an Outlook Client. I'll be sad to see it go too although many of you say you could get communities setup much the same way. I have not yet tried communities using email that I can remember so can't comment on it but I do hope it works the same way now that we are forced to divert our attention that direction. Thank you Dan for this community for as long as you have had it running. It has been a great resource to me. I hope to benefit at the very least as much if not more from the BMC Communities. There is a very small voice in my head hoping that the end of a resource such as the ARS List is not a direct or an indirect sign of the future of BMC Remedy AR System and the associated Atrium and ITSM suites as tracking and infrastructure management tools in the face of rising and seemingly formidable competition... I have been seeing some of the competition progressively eating into the pie which was once largely dominated by BMC Remedy tools.. Almost seems like BMC needs to put some work into getting some of that pie back and quickly before it looses most of it.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail) Sent: Thursday, June 02, 2016 7:43 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: ARSlist Future Hi Dan, This is sad news for me, but I suppose it was inevitable with the way current market trends are going. Thanks for all these years of keeping the list up! s The ARSList was a life saver for me on a good number of occasions over the years and I've met some good folks here. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: 01 June 2016 22:37 To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: ADM: ARSlist Future ** I will be moving the ARSlist Community to BMC Communities. Where our members will still be the only ones that know why this is the Action Request System list and not the Remedy list. Some of the concerns expressed have been raised by me with BMC and I make this move with the assurance of non-interference and in fact increased co-operation for the good of the community. At least one server will stay commissioned until October, but various web sites and services you see will vanish between now and then as I work with BMC and my ISP. The URLs will be changed to point to the new home at the appropriate time, and I will continue with (likely monthly) updates over the summer. Note: WWRUG still exists and like any franchise of repeatable events, can return at any time with the same or a new cast :) The Farewell to the Listserv based version of the ARSlist will be held at BMC:Engage, where the answers are. Cheers Daniel RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist Chairman of WWRUG _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSlist Future
Well, not convinced we will have digest available at the time of the move, but I don't want to change when we move over. If communities can't provide it I am working on a work around (sound familiar?) Basically we can send the emails to somewhere else where the day gets bundled and people go there for the digest. Given the current volume, only having a digest doesn't seem to have the same priority as when we had 130 posts a day. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: June 2, 2016 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Future Hi Frederick, If you are not interested in other things on communities, it is very easy to set it up in a similar way as it works now. You get an email for each post, and you can reply to the post using email. To get the complete thread you click on a link in the email to read it. Or the thread view, in my email reader, also works fine on the communities emails. It is easy to create a mail-sorting-filter on the subject of the email to get all future ARSList emails into a separate folder, just as I get my current ARSList emails sorted :-) So if you do not want things to change, it can stay more or less as it is now. I think that Dan has made sure that something similar to the digest emails will also be available. Right Dan? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > I'm will be sad to see it move. Email is so much easier and so much less > bandwidth than a web forum. > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom > Sent: Wednesday, June 01, 2016 3:37 PM > To: arslist@ARSLIST.ORG > Subject: ADM: ARSlist Future > > ** > I will be moving the ARSlist Community to BMC Communities. Where our > members will still be the only ones that know why this is the Action > Request System list and not the Remedy list. > > Some of the concerns expressed have been raised by me with BMC and I > make this move with the assurance of non-interference and in fact > increased co-operation for the good of the community. > > At least one server will stay commissioned until October, but various > web sites and services you see will vanish between now and then as I > work with BMC and my ISP. > > The URLs will be changed to point to the new home at the appropriate > time, and I will continue with (likely monthly) updates over the summer. > > Note: WWRUG still exists and like any franchise of repeatable events, > can return at any time with the same or a new cast :) > > The Farewell to the Listserv based version of the ARSlist will be held > at BMC:Engage, where the answers are. > > Cheers Daniel > RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist > Chairman of WWRUG > > > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARSlist Future, New Platform on the horizon
Hmm, more mysterious than it should have been assuming no one else got the actual text of the email. For the first time in years I tried to post from the web site and it shows up as an attachment there …. Effective August 31st, 2016 the ARSlist will be moving to a new platform. This will require a migration of all those that are subscribed to here, it has not yet been determined if it can be automated. I will be announcing by June 1st the new home. It will most likely not be list based, and therefore some features may change, some functionality may no longer exist, and other functionality might appear. That I am running Servers dedicated to this list is an historical oddity that it time to correct, especially given the current volume of traffic, it does not justify dedicated servers. 23 years on the same technology is a pretty good run, but the same as BMC has moved to a JAVA core and the latest technology, so must the ARSlist. More as I know it. Dan ARSlist Founder and Administrator From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: May 2, 2016 10:20 AM To: arslist@ARSLIST.ORG Subject: ADM: ARSlist Future, New Platform on the horizon ** _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ADM:timing test
11:28am EST no posts in April yet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Rate sessions you would like to see at Engage 2016!
BMC has asked for me to post this, and in my view this survey seems simpler than trying to log in communities to vote things up, also a recognition that many of the developer\technical folks in are here (my interpretation, not theirs) .. I just went through the list of topics in the survey and there were many different types of presentations, and some that appeared to be the kind of technical session for developers that I was hoping would be there (I said I was interested lol) ... with no further ado, here is the post .. Rate sessions you would like to see at Engage 2016! Your voice matters! We've provided four broad product category buckets that contain many abstracts. Rate the abstracts on a simple 5 point scale. Go to the product category that you want to influence. Please provide your feedback by Thursday, March 10. We're looking forward to hearing from you! <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.survey monkey.com%2Fr%2FEngageAbstracts> https://www.surveymonkey.com/r/EngageAbstracts *Don't panic if you submitted your abstract and do not see it in the survey. It does not mean that it isn't selected. With the extended deadline, not all abstracts were submitted before the survey was created. Link of announcement in BMC Communities: <https://communities.bmc.com/ideas/12812> https://communities.bmc.com/ideas/12812 Questions? Contact Michelle Kerby or May Bakken ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered? URL error fixed below
I head back from support, apparently the problem is that if you click on the URL we were given, the final ] is not part of it I should have noticed that it was black on my screen not blue... The following works https://communities.bmc.com/community/engage/content?filterID=contentstatus[ published]~objecttype~objecttype[idea] <https://communities.bmc.com/community/engage/content?filterID=contentstatus %5bpublished%5d~objecttype~objecttype%5bidea%5d> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: March 6, 2016 8:48 PM To: arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** I have submitted my problem trying to get to where we can vote, I am wondering if anyone else is getting this? When I try to get there, logged in with my Communities ID, I get: "The area of BMC Communities is visible to registered logged in users. If you are logged in when you receive this message then you might not have sufficient access privileges to view requested page. Please <http://www.bmc.com/forms/nlg/nlg-4200.html> contact us if you need any further assistance." From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: March 4, 2016 4:01 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Everyone, I would strongly encourage you to use the Communities Forum for Engage for submitting the "I would like to see but I am not the presenter" type topics. That gives visibility to the ideas to everyone. It gives a chance to vote if interested. It may give you new ideas of things to propose yourself. Doug From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Friday, March 04, 2016 9:56 AM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Some of the topics were submitted as Ideas on the Engage forum - you can vote on those <https://communities.bmc.com/community/engage/content?filterID=contentstatus %5bpublished%5d~objecttype~objecttype%5bidea> https://communities.bmc.com/community/engage/content?filterID=contentstatus[ published]~objecttype~objecttype[idea] Not sure if there will be a chance for additional feedback or not; you can ask on the forum.. From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, March 03, 2016 6:12 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Where would we get to see a list of ideas that are submitted? Would that be an internal list for BMC to review or will that list be published for feedback or ratings on ideas that are submitted? Personally I feel the later is a better idea than having those ideas filtered by BMC internally. Joe _ From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Thursday, March 03, 2016 4:23 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? Yeah - What he said! We've had people comment in the past that there weren't enough topics for the more technically knowledgeable of you; or not enough topics on things that interest you. So please do flood us with topics of interest! Of course, "no guarantees" and all that. But would be great to get a good list in! And even better if you are able to give the talk! Anne *while I do work for BMC I admit I have no say in which topics get chosen and which ones don't* From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, March 03, 2016 11:31 AM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Everyone, I just want to step in here in support of Daniel's suggestion and to encourage you all to submit ideas. If you have a topic you are passionate about and have expertise in that others would like to know, please submit a talk. You get a free pass to the conference if your talk is selected so that discussion ab
Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?
I have submitted my problem trying to get to where we can vote, I am wondering if anyone else is getting this? When I try to get there, logged in with my Communities ID, I get: "The area of BMC Communities is visible to registered logged in users. If you are logged in when you receive this message then you might not have sufficient access privileges to view requested page. Please contact us <http://www.bmc.com/forms/nlg/nlg-4200.html> if you need any further assistance." From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: March 4, 2016 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Everyone, I would strongly encourage you to use the Communities Forum for Engage for submitting the "I would like to see but I am not the presenter" type topics. That gives visibility to the ideas to everyone. It gives a chance to vote if interested. It may give you new ideas of things to propose yourself. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Friday, March 04, 2016 9:56 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Some of the topics were submitted as Ideas on the Engage forum - you can vote on those https://communities.bmc.com/community/engage/content?filterID=contentstatus[ published]~objecttype~objecttype[idea <https://communities.bmc.com/community/engage/content?filterID=contentstatus %5bpublished%5d~objecttype~objecttype%5bidea> ] Not sure if there will be a chance for additional feedback or not; you can ask on the forum.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, March 03, 2016 6:12 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Where would we get to see a list of ideas that are submitted? Would that be an internal list for BMC to review or will that list be published for feedback or ratings on ideas that are submitted? Personally I feel the later is a better idea than having those ideas filtered by BMC internally. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Thursday, March 03, 2016 4:23 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? Yeah - What he said! We've had people comment in the past that there weren't enough topics for the more technically knowledgeable of you; or not enough topics on things that interest you. So please do flood us with topics of interest! Of course, "no guarantees" and all that. But would be great to get a good list in! And even better if you are able to give the talk! Anne *while I do work for BMC I admit I have no say in which topics get chosen and which ones don't* From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, March 03, 2016 11:31 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion technical topics to be covered? ** Everyone, I just want to step in here in support of Daniel's suggestion and to encourage you all to submit ideas. If you have a topic you are passionate about and have expertise in that others would like to know, please submit a talk. You get a free pass to the conference if your talk is selected so that discussion about expenses becomes much easier. And, you get to bask in the adoration of the masses who come to your talk who all want to learn from you! Now on the other side, if there are "talks that you want to see" although you are not the expert, let's hear about those as well. There are times when we have topics or themes that need to be covered and we go and find the right speaker for a talk on that subject. So, if there are things you would really like covered in a talk, please think about a title/abstract (couple of sentences) about what that talk would be. We would love to be flooded with both kinds of items - talks you want to propose where you present and talks where you want to be in the audience. Now the challenge for you. In the submissions so far, there is a team OTHER THAN the Service Support (Remedy products, Discovery, .) that have been getting a lot of submissions and they are close to - if not there
Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?
let us assume that if we indicate some highly technical development related topics quickly, that someone who knows that area would submit it if we showed interest, or that BMC would fill in what we can't. Possibly one might be how to read the new java logs for the core and quickly know what the true error is (I tend to find a java log rather long winded and finger pointing about what caused the issue, so some sort of smart parser would be nice). I can guess at least one person named John is chuckling at me right now, so perhaps he could submit that one :) So, think we can gather a top 10 +- of topics that we would love to see [possibly wanted for years and never see]? Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: March 2, 2016 11:58 AM To: arslist@ARSLIST.ORG Subject: ADV: Engage 2016 Call for Papers - due March 7 ** I wanted to remind everyone that the Call for Papers for Engage 2016 ends March 7th. So if you haven't had a chance to submit your paper yet, you have under a week! https://bmc.g2planet.com/bmcengage2016/cfp Anne Brock Principal SC BMC Software 209-417-0481 <mailto:anne_br...@bmc.com> anne_br...@bmc.com _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
How to check the active license key?
We have multiple ARServer licenses listed in License Review form on v7.6.4. How to check which one is currently active and is being used by the remedy? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Create a ticket with attachments from incoming email
Hello We have a custom form, A that works as an email parser. All incoming emails intended for a specific clients are recorded in it. Other client uses OOTB AR System Email Messages. Form A creates a ticket from an incoming email. How to add email attachments in the form ? How AR System Email Attachments work? Does any attachments coming in AR System Email Messages gets stored in ticket attachments field? We have a customized ticketing console. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Escalations aborts after exception - remedy 9
Thanks. I appreciate it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
remedy 9.0.1 - Unable to clear all records using escalation
Hello! I am having issues clear records from a form using escalation. The form has 15k+ records. Every time I run the esc, it clears 7000 records and then stops. Nothing in the escalation logs. Then I run this again and this time it clears only only 3000. I tried changing the esc pool and increasing the thread. What could be the possible reason? Any idea. This is working fine on v7.6.04. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
We are using LicMon to monitor licenses for all clients. Using this, we can track total# and available fixed or floating licenses. It also returns individual/user license details. The main purpose behind this is to get an alert if we need to buy more licenses for that client. To calculate this information, LicMon imports 2 forms ADM :License Monitor and ADM: Individual License Detail. It uses 2 perl scripts in the background that calculates the license information and loads it in these tables. These scripts uses ARSPerl module and some API calls. I am not sure from which form/table it is getting the data. We want to get rid of these scripts and create some remedy workflow that calculates similar information from the data available in OOTB forms like License Review or using API. I need help with #1 understanding the perl script and creating a remedy workflow #2 any other license monitoring application that does not use perl script and returns same type of information. I read about RRR but not sure how much similar is it with LicMon. At present, I can't see any data in AR System Historical License Usage Form. Is this something that needs to be turned ON? FYI - We are highly customized and don't use most of the OOTB ITSM modules. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Escalations aborts after exception - remedy 9
Hello! I am running into an issue with remedy 9.0.1 escalations. We have an escalation that pushes the data from a view form, say A to a regular form, say B. If any mandatory field on form B is pushed with a NULL value, escalation returns an exception and aborts. It does not process rest of the records. While on 7.6.04, we have the same escalation that writes all the errors to aerror.log and continue processing rest of the records. Is this an issue with Remedy 9.0.1? Can we log such exceptions in arerror.log file and continue processing rest of the records? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Thanks! I will try RRR. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
We are not using any OOTB modules - Incident, Change or Asset Management. Would RRR work in a customized environment? Thanks!! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: remedy 9.0.1 - Unable to clear all records using escalation
No errors in escalation or arerror logs. It just stops after processing few records. Is there any other log file I should check for errors? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to check the active license key?
Got it. Thanks! -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: remedy 9.0.1 - Unable to clear all records using escalation
Max entries returned by getlist is set to 0. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
I re-cached several times. The concern is the 2 views of this form. If there is only one view OOTB then I can remove the second view which is a Web view. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AR System Email Mailbox Configuration
Hello! Web view of 'AR System Email Mailbox Configuration' shows a blank screen with 2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work the way it works on user tool. I enabled 'Open Default forms' on mid tier config settings so that all the forms open in default view and not web view. Is there any other way to use this form on mid tier? Is the blank screen/web view OOTB? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
I am not sure of any customizations. We upgraded from 7.6 to 9 and there are 2 views in both the versions. #1 Label - Default Admin View Name - Default Admin View View Type - Standard #2 Label - Default Admin View Name - Web View View Type - Web - Alternate On user tool, it opens #1 and on mid tier it opens #2. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: License Monitor Application 'LicMon'
Can't I get the user information from 'Manage User Licenses' form like current logged on users and type of license? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Searches Preferences
Thanks I will update the server information. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Can't open filters in dev studio
Thanks. I will try getting dev studio v9 and test again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Yes. I have enabled that option and it does open Default admin view now but I sill have issues. Can't update email server password. It allows only a single character to be entered. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
Yes. I checked the workflows. There is no AL that changes the view. I believe OOTB, remedy looks for a web view of the form on mid-tier. I have enabled 'Display Standard views' option on mid tier config and that worked. Though it displays default admin view now but I still have issues. Can't update email password. It allows only a single character. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Run Macros on mid tier
Hello, How to run macros on remedy 9 mid tier? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AR System Email Mailbox Configuration
I flushed mid-tier cache but since there are 2 views in this form, on remedy web it opens web view and on user tool, it opens Default admin view. Do we have a web view of this form OOTB with just 2-3 buttons? Attached is the screen shot of this view. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
