Remedy 7 Upgrade Project Plan (with Milestones)
Our large client has an equally large Remedy 7 upgrade planned for later this year. Another consulting firm has been engaged for that planning effort and has presented an initial project plan and list of milestones. Our services have (so far) been limited to developing project management best practices and PM mentoring, but now the client has asked us to weigh in on the proposed upgrade plan. At first glance it appears to overly cumbersome, requiring large amounts of additional consulting services. The client has implied they're concerned they are being used to shore up that vendor's sagging revenues in today's economy. We're inclined to agree, but promised we would seek out an objective, third-party opinion -- namely yours, the ARSlist faithful. If you're willing please share your project plans (with key milestones), suggestions, concerns, and gotcha's for a typical Remedy upgrade. Ideally we're looking for a list of 10-20 key milestones, with prerequisite tasks and any dependencies. Many thanks in advance! -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com (email) 925-260-6394 (mobile) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy 7 Upgrade Project Plan (with Milestones)
Excellent questions from you, David, and Norm. Answers: - The upgrade will include ARS along with Service Management, Change Management, and Asset Management - Not aware of any Approval, SLA, Flashboard, or DSO use - Undecided to use a Windows or AIX platform (currently AIX but considering Windows) - Database will remain Oracle (no change) - Several million existing tickets - CMDB exists but needs to be fully defined and populated - Current ITSM suite (6.3?) is very lightly customized; client is willing to go vanilla (no customization) for the migration effort - Users interact with ITSM applications via thick (user tool) and thin (web browser) clients via MidTier, scattered across multiple sites and timezones - Single large enterprise-wide instance; not aware of any load balancers in use or planned - Strong interest in implementing ITIL v3 processes - Client is neither fast nor slow to make key decisions Yes, we're aware they will require user training and sysadmin training as part of the migration effort. They will probably also need a requirements session, a functional specification, a gap analysis, an ITIL implementation plan, logical and physical designs for production/staging/development environments, a security plan, a technical implementation plan, and revised system maintenance procedures, but that should all be part of the migration effort. Still looking for a sample project plan (with key milestones), suggestions, concerns, and gotcha's for a typical Remedy upgrade. Perhaps you can recommend a list of 10-20 key milestones, with prerequisite tasks and dependencies? -- Bing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaïs Albassir Sent: Wednesday, January 14, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7 Upgrade Project Plan (with Milestones) ** How big is their implementation (number of users, Incident/month, item in the CMDB,... other key figures)? How many integrations do they have? With which applications? Load balancers? What version do they come from? Is it an ARS upgrade, or also an ITSM upgrade? If ITSM upgrade, is their current version vanilla or customized? What interface are they using (User Tool, Web, some mobile stuff...) Also a DB upgrade? Hardware upgrade? Mind compatibility issues. Don't forget user training and resistance to change. Well, that's it for a start. Hope this helps. Kaïs kais.albas...@arsmarts.com Want to better manage and understand your ARS applications? Check our website at www.arsmarts.com for the new ARS companion product. Bradford Bingel wrote: ** Our large client has an equally large Remedy 7 upgrade planned for later this year. Another consulting firm has been engaged for that planning effort and has presented an initial project plan and list of milestones. Our services have (so far) been limited to developing project management best practices and PM mentoring, but now the client has asked us to weigh in on the proposed upgrade plan. At first glance it appears to overly cumbersome, requiring large amounts of additional consulting services. The client has implied they're concerned they are being used to shore up that vendor's sagging revenues in today's economy. We're inclined to agree, but promised we would seek out an objective, third-party opinion -- namely yours, the ARSlist faithful. If you're willing please share your project plans (with key milestones), suggestions, concerns, and gotcha's for a typical Remedy upgrade. Ideally we're looking for a list of 10-20 key milestones, with prerequisite tasks and any dependencies. Many thanks in advance! -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com (email) 925-260-6394 (mobile) __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
Yes . . . The infrastructure-oriented trade magazines have been running a few stories about how Cisco may sever long-term relations with IBM (think Tivoli) and HP (think OpenView) as a consequence of rolling out a new line of blade servers (code name California). Understandably, IBM and HP don't want to share their system management tools with Cisco (their new competitor), so Cisco may have no choice but to build or buy their own. No time to build one from scratch, so what's another mature system management tool, independent from IBM and HP, that would serve Cisco's needs? You guessed it . . . BMC and their Patrol product line are definite candidates. (Who else is there?) Links: http://edge.networkworld.com/news/2008/121808-bmc-tools-cisco-california-bla de-server.html http://edge.networkworld.com/community/node/36541 Also, earlier today UBS upgraded BMC from neutral to buy: http://finance.yahoo.com/news/BMC-Software-stock-up-after-apf-13984931.html However, have seen nothing in writing suggesting an acquisition -- BMC has a current market cap of $5.2B (and growing), so that would be a challenge, even for Cisco. -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Tuesday, January 06, 2009 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** Has anyone else heard rumors of a Cisco buyout of parts or all of BMC Software - resulting from the California blade server rollout? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, January 06, 2009 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Not only that, but the market had crashed too, and even worse, peregrine acquired Remedy, which initially questioned peregrine's commitment to ARS. That in itself put many implementation projects on hold back then. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Tue 01/06/09 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards As I recall, 1300 people attended the rug after the dot com bust. The market wasn't any worse then than now. Did any BMC customer or partner get asked whether they would attend? Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: VanSickle, James W james.vansic...@contractor.cmc.com Date: Tue, 6 Jan 2009 11:27:18 To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards There is also another side to this as well. How many companies in the current financial climate can or are willing to send some or all of their Remedy teams to such a conference? If I was a manager trying to keep costs down, I might have a difficult time justifying plane tickets, hotel fees, car rental, and other travel expenses for such a conference. BMC could have some very justified fears that attendance would be too low to be worth the effort, and that a number of third-party vendors may also keep their staff away in efforts to save costs. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for Work
Where are you located? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams Sent: Tuesday, December 09, 2008 9:06 AM To: arslist@ARSLIST.ORG Subject: Looking for Work ** Hi Listers I was one of the lucky layoff lottery winners at BMC and am looking for some work. I've got 8+ years experience working with Remedy products. I have my RAC and am ITIL v3 foundation certified. Contact me offlist if you'd like my resume. Thanks Alan Abrams __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Remedy ARS + ITSM Interview Questions
These questions might be fine in a phone screen to qualify a candidate, but it seems we should be able to do MUCH better for an in-person interview. Assuming the purpose of the interview is to determine how well a candidate can wield and support the ARS toolkit (and get them talking about their past Remedy experiences), perhaps these would be more appropriate questions: - What was the first ARS application you built? - If you could rewrite the first application, what would you do differently? - Of all of the ARS applications you've developed, which was your favorite? - In your opinion, what types of applications can use a web browser as a client, and what types of applications really need the user tool? - If you were asked to create an ideal system environment for developing, enhancing, and supporting Remedy applications, how would it be structured? - If you were hired and tasked with supporting five core custom-developed ARS applications, what would be your first few steps? Of course, MANY other questions are possible . . . -- Bing Bradford Bingel (Bing) ITM3 California [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ccrashh Sent: Friday, November 28, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy ARS + ITSM Interview Questions I had an interview with RIM in the spring, and the first question they asked me was: What is an Active Link? It would like asking someone who has been teaching for more than 10 years to recite the alphabet. The interview essentially went downhill from there. On Nov 28, 7:44 am, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: Some of the responses I am seeing on ARSList are a little complex. Here's some more common questions (remember your Resume will tell your capabilities): 1. What is the difference between and Active Link and a Filter? 2. What is a .def file used for? 3. What is a .arx file? 4. Who is Doug Mueller? 5. What is a use for an Active Link Guide? 6. What type of field it the Worklog field? 7. Name two DBMSs in which Remedy ARS can run on top of? 8. What does ARS stand for? 9. What are the core fields? 10. What does $MENU$ do? And so on. You'd be amazed at the number of interviews I've conducted and the interviewee couldn't answer these basic questions. A database question I like to ask is: What's the difference between SYSMAN and SYSTEM in an Oracle world? A very simple UNIX question is: What does LS do? Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, November 27, 2008 2:02 AM To: [EMAIL PROTECTED] Subject: BMC Remedy ARS + ITSM Interview Questions Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced during ur interviews . And also apart from ARS or ITSM , any possibilty of asking questions from other topics like Database, OS , Network , If yes please let me the same . Thanks in advance , Salma -- View this message in context:http://www.nabble.com/BMC-Remedy-ARS-%2B-ITSM-Interview-Questi ons-tp2071 p2071.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Still no confirmation . . . apologies for the (apparent) false alarm _ From: Bradford Bingel [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 30, 2008 9:00 PM To: 'arslist@ARSLIST.ORG' Subject: RE: What's going on with TuringSMI? Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 6:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What's going on with TuringSMI?
Heard a rumor that TuringSMI's BMC/Remedy unit was being acquired by another company . . . will check my sources and hope to confirm within 24 hours . . . _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 6:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: What does BMC stand for?
Bring Massive Cash . . . that has my vote! Other's I've heard: - Bring Me Cash - Bloody More Confusion Even the less-than-flattering: - Buy My Crap (disclaimer: not my opinion, just what I've heard) Others? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, September 25, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? Doesn't it mean Bring Massive Cash? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser, Norm E Civ USAF AFMC 96CS/SCCE Sent: Thursday, September 25, 2008 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? Or Bump-up My Cost -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dariusz Kuzara Sent: Thursday, September 25, 2008 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? ** I thought it stood for Buy More Companies... :-D Best regards, Darek Kuzara 2008/9/25 Coleman, Gavin [EMAIL PROTECTED] ** http://wiki.answers.com/Q/What_is_BMC_stands_for_in_BMC_Software it is the first letter of the three founders names :- BMC Software founders Scott Boulett, John Moores, and Dan Cloer began a contract programming partnership that operated in and around Houston, Texas. By 1980, the company was incorporated, and officially became BMC Software, Inc. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 25 September 2008 16:20 To: arslist@ARSLIST.ORG Subject: OT: What does BMC stand for? ** Some co-workers and I were just in a discussion over where they worked. We had all done work either for companies, or on products supported by companies with a three-letter name. I was wondering, does anyone know what BMC stands for? I've scoured the internet, but to no avail. Thanks, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- = Dariusz Kuzara __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Better Friday Humor
MUCH better! (Some people lack the social grace to know when political comments are -- and are not -- appropriate.) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Friday, September 26, 2008 12:59 PM To: arslist@ARSLIST.ORG Subject: OT: Better Friday Humor ** Knowing how many people cringe at politics, I felt a better joke was needed. A man is driving along a highway and sees a rabbit jump out across the middle of the road. He swerves to avoid hitting it, but unfortunately the rabbit jumps right in front of the car. The driver, a sensitive man as well as an animal lover, pulls over and gets out to see what has become of the rabbit. Much to his dismay, the rabbit is dead. The driver feels so awful that he begins to cry. A beautiful blonde woman driving down the highway sees a man crying on the side of the road and pulls over. She steps out of the car and asks the man what's wrong. I feel terrible, he explains, I accidentally hit this rabbit and killed it. The blonde says, Don't worry. She runs to her car and pulls out a spray can. She walks over to the limp, dead rabbit, bends down, and sprays the contents onto the rabbit. The rabbit jumps up, waves its paw at the two of them and hops off down the road. Ten feet away the rabbit stops, turns around and waves again. He hops down the road another 10 feet, turns and waves, hops another ten feet, turns and waves, and repeats this again and again and again, until he hops out of sight. The man is astonished! He runs over to the woman and demands, What is in that can? What did you spray on that rabbit? The woman turns the can around so that the man can read the label. It says, Hair Spray - Restores life to dead hair, adds permanent wave. From my archives, dated 6 June 2000. Have a great weekend! Thorin __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Maintenance
Matt is correct. While there once was a time when you could mix and match which products were (and were not) on maintenance, the current BMC Remedy policy is more like all or none -- meaning you may choose to have ALL of your Remedy products under maintenance, or NONE of them. If you choose the none option, BMC Remedy will probably ask you to submit a purge form. Read the form carefully. Because you purchased your software under a permanent, perpetual license agreement, you fully own your Remedy products and you are not obligated to remove them. They'll be unsupported, but you still have every right to continue using them. Would be curious to hear other members' feedback on this issue . . . -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Friday, September 19, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Maintenance Scott, I believe the distinction I've heard is that you cannot mix match supported and unsupported licenses... so, if you have a server with a valid support contract and you have user licenses that you are no longer paying maintenance for, you are in breach of their support/licensing agreement. Now, if you have a server that is running and all of its licenses are unsupported... that's not an issue. You can keep running it. Again, that's what I've heard. So, in summary, to fall under 'supported', a system must have on it *only* licenses that have up-to-date maintenance. Does that make sense? Of course, if David or someone from BMC could clarify, that'd be great! Enjoy, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brickell, Scott Sent: Friday, September 19, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Maintenance Anyone else have experience (in the last couple of years) with trying to end maintenance on a sub-set of licenses? As has been mentioned on some older threads, BMC is telling me that all though my company has Perpetual Ownership of a license, they lose the right to use the license if maintenance is discontinued. -Original Message- From: Sokol, Brian [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 3:02 PM To: Brickell, Scott; [EMAIL PROTECTED] Subject: RE: BMC Maintenance Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap. I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -Original Message- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian [EMAIL PROTECTED] wrote: I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ ___ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where
Re: Salary in Bay Area
You might price yourself out of a job! While the SF Bay Area is an expensive place to live, often that has nothing to do with compensation. For $120K + benefits, you would have to be a stellar Remedy developer with solid credentials, and you would need to find an employer with a strong need for an permanent fulltime AR System or ITSM developer. Good luck with that. San Jose has no shortage of developers so you will have plenty of competition. Feel free to contact me directly (off the ARSlist) if you are interested in contacting some local headhunters. An alternative is consulting/contracting, where rates of $50/hour - $100/hour are possible. The equivalent of $120K salary plus 33% burden rate is $160K/year, or $80/hour. Going through an agency will reduce your compensation by 30-40%, so an engagement billing at $100/hour would be $60-70/hour to you. Check the job boards (Dice, Monster, etc.) for availability. Also, are you strictly looking at San Jose, or would you also consider opportunities on the peninsula or in San Francisco? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph Sent: Tuesday, August 05, 2008 5:01 AM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area ** At least 120k a year plus benefits. The Bay Area is one of the most expensive areas to live in the country. Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Monday, August 04, 2008 11:00 PM To: arslist@ARSLIST.ORG Subject: OT:Salary in Bay Area ** Hi List I was just wondering if someone offered you a full time job in the San Jose area, what kind of salary would you be looking for? Say you were a fairly senior Remedy Developer with over 12 years of experience with Remedy. many thanks for any suggestions in advance shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Buy vs. Build
I tip my hat to BMC/Remedy for holding a unique session dedicated solely to the AR System . . . Now, what about those complimentary developer kits? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, July 25, 2008 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build There is an entire track at UserWorld dedicated to just AR System: http://www.bmc.com/userworld/miami/agenda/Tracks_and_Sessions.html BMC Atrium : Enabling Technologies BMC Remedy AR System - this track will take you beyond the vast, out-of-the-box functionality and enable you to leverage your existing BMC Remedy Action Request System investment in a way that you have not know before. Explore detailed sessions on the latest technology offered in BMC Remedy Action Request System,[...] -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Friday, July 25, 2008 6:45 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build When you look at BMC User World Sessions schedule this year, it is pretty obvious what the direction of ARS is as far as BMC Software is concerned. No mention of the ARS product only OOTB products listed. I was planning to go but NOW I don't see the value in going and am finding it VERY hard to justify the trip to management. Regards, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, July 24, 2008 16:40 To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build ** This is starting to sound like what we were talking about in 2001 and 2002, the end of Remedy as we know it. hbr On 7/24/08, Susan Palmer [EMAIL PROTECTED] wrote: ** Riley, Are you a Remedy developer? Susan On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel [EMAIL PROTECTED] wrote: Why buy AR Server for 25k when you can get a Visual Studio Express edition, and SQL Server Express and make better apps? For Free or at least not for 25k? Who uses Access anymore nowadays? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 23, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build That initially means laying off and then eventually hiring people. This has some implications in terms of active development in the product lines and other things. Also, Microsoft has deep pockets. http://www.gengaming.com/forums/index.php?showtopic=608mode=threaded Can BMC weather the storm? Is bankruptcy an option? Seems like Microsoft got into some hot water over its licensing practices. Is this a healthy image or a good place to be in? http://www.aaxnet.com/topics/slicense.html Seems like there were problems as well: http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3- 6126885.html Not advocating anything, just running the cards of the unspoken sides. Much of everything is in a trap, to varying degrees, just trying to drop all premonitions and have an open view of all sides. Axton Grams On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course. I already have considered existing forces. Think about it: BMC experiences a drop in revenue from support and a drop in revenue in licensing initially. It then rebounds by VOLUME sales of the ARS as a RAD toolset. Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it comes with a license key in the manual. You can't install the software without the license key. Bingo! Licensing problem (mostly) solved. Ever watch Gordon Ramsay's Kitchen
Re: Buy vs. Build
Shawn, you are right on target! IT management culture has changed since the AR System's initial introduction. In those days IT shops regularly debated the buy vs. build dilemma, and there wasn't a clear winner. Today it's different, as IT shops regularly select OOTB applications -- build decisions are the exception, not the rule. And it's not about cost. It's about assuring the business that IT's core service management applications are maintained and updated by a stable and reputable company, not Joe in development or some goober-faced no-name outfit that no one (outside a small Remedy community) has heard of. There has also been some BIG money invested in Software as a Service (SaaS) offerings, and that market continues to grow exponentially each year. Unfortunately, Remedy's market continues to shrink each year. Yet BMC continues to refuse to provide free ARS developer kits to encourage the development of new applications/products based on the AR System, and they refuse to offer ARS interfaces for Java, PHP/Python, .NET, and other current technologies. BMC's current focus is on applications, not the AR System or custom development, so it's unclear what the future holds for those shops who continue to run home brew applications, or what the future holds for those developers who cling to the ARS toolset even the manufacturer has virtually abandoned. (Sorry for the depressing statements. And no offense is intended to any independent ARS developers or product vendors -- on the contrary, by successfully offering your ARS-based products and services you've accomplished something even the mighty BMC/Remedy marketing machine has not, and you should be proud of it!) -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, July 22, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build In addition to that, based on what I've seen, Remedy ARS developers get paid a lot more than .NET developers. Factor into that the difficulty in finding ARS developers, and management is more likely to pursue custom .NET development work as opposed to custom ARS development. If you leave the company, how long would it take for them to find a decent ARS developer willing to take your job for a 5% raise over what you get now? It would be difficult. On the other hand, you can probably find a decent .NET developer willing to get the same salary you do pretty easily. One of the best things about working with Remedy products is the good job market, but at the same time there isn't enough new blood and enough marketing of ARS to really make the development platform thrive like .NET has. You don't see BMC handing out free ARS server licenses on college campuses. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yes...it is an awesome RAD environment but it's extremely hampered by its extraordinarily expensive licensing model. With another RAD (let's say Visual Studio .Net), you build the application and then never have to worry about paying a dime for application licenses. With Remedy you say, Hey, we could knock out XYZ app in a day! Oh...wait...we'd have to buy more licenses...nevermind... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Tuesday, July 22, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build I have to say... There is nothing wrong with the ITSM Suite 7.x. It fits nicely into the ITIL Framework that a lot of companies crave. But, there are lot of companies that realize that they can't run their business efficiently inside the Framework; therefore, custom build or find another product. Luckily, these companies are beginning to realize that ARS is a great RAD Tool with it's own IDE integration plugins that make many other types of development pale by comparison... They are also finding out that the other ITIL based products out there are not as easily customizable, nor do they integrate well... In any event custom development will allow most companies to nail there processes then put a tool around it rather than tyring to push a square peg through a round hole... On Jul 22, 11:40 am, Tanner, Doug [EMAIL PROTECTED] wrote: Ray, Can you make your font just a little smaller :-) Old school custom builder - Your Business - Your Way I do believe for many reasons there are higher demands for custom applications versus ITSM 7.X (It Takes So Much) Great tool, make it dance, - I am a firm Believer in Remedy - Drive it with Data (as presented at past National RUG
Re: Lines of code in Remedy?
Ben, you are not alone. Have worked in IT for more years than I may care to admit. Windows-based IDE's are for wimps . . . REAL programmers write assembler, and use a line editor on a VT100 or Tektronix 4014! (OK, so later we wrote Cobol/Fortran with vi or EMACS, connected to a thicknet cable . . . and I do mean THICK-net, as that cable looked like a big orange snake!) Any DoD realtime developers left out there? Cut my software teeth writing 8-bit octal code for DEC PDP-8's (paper punch tape and all) and 16-bit assembler/mnemonic interrupt handlers for UYK/SEL/Gould guidance and flight data collection systems. Thought we were living large when the then-massive Winchester 80MB platter drives became available. Wow. Later graduated to assembler and Fortran utilities for Univac 1100's -- in elements, of course. And you are correct . . . 70K lines is nothing . . . try debugging a few MILLION lines of code. Our younger members might also be surprised to hear the SEI CMM/CMMi standards grew out of earlier work by Mitre (defense contractor) and the infamous DoD-STD-2167A. Many aspects of IT have a MUCH longer history than you may imagine. Take a long look back if you want to appreciate how easy we have it today. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, July 10, 2008 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hi Dan, You are correct, cc 72 was left blank in all languages unless you wanted to continue the line. If non-blank (any character) the line was continued. 73-80 was ignored by the compilers and generally used to sequence the cards. So, perhaps I have dated myself a tad now. I still use the same editor that came out just after the punch card era. And, if you know pig iron, you can still get a job supporting, developing, etc And, in those days we had a proper change management application! As for lines of code: Meta-Update is currently 70K lines. I've worked on systems with over 5M. I prefer to ask what ratio of full line comments do you have in your code? I average around 25%. Anything above 1% is above average! Someone writing Java here told me converting a date (using the Remedy function) was a single line. But when I looked (not believing him) I counted about 10 lines. Of course, in most languages, you could simply get rid of the lines and end up with one very very long line. As for decompiling, you end up with machine code, NOT source code, no comments, no headers, etc, so you cannot determine the number of lines that way. Happy (early) Friday. Ben Chernys - --- Original Message --- - From: Daniel Bloom [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 10 Jul 2008 07:55:49 Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't forget to use 71 character lines (if I remember correctly and probably don't, column 72 was for an X to say this line is extended for at least Fortran and the rest were for sequencing your card deck in case they fell off where you put them and spread themselves over the floor). Anybody who knows the correct answer has *really* dated themselves. For the rest of you, I am going back 32 years, the first and last year I used a card punch. So David, bundle up all the responses from the arslist, bind them, Pick a number(as recommended by your peers, either random number or An inaccurate calculated one), attach a printout of the .def file and All supporting code from mid-tier, integrations etc. and hand it in :-) ... Dan p.s. has everyone requested funding for the BMC UserWorld in Miami? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: April 29, 2003 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? history snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Lines of code in Remedy?
Geez . . . no one has used the lines of source code (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application? In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file and then did a count of lines in the file (in Word perhaps) and give them that number. Obviously there is more actual coding behind the scenes than that but its better than providing a useless number. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 09, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Lines of code in Remedy? ** You could tell them that it's a closely held piece of BMC proprietary data, and that if you told them, you'd have to kill them. Or, ask them what answer sounds good to them, and give them that number back. Heck, you may even be right, and they'd never be able to prove you wrong. Or, you could simply give them the only number that they'd have a chance to verify - the number of workflow objects in your system. Rick On Wed, Jul 9, 2008 at 9:19 AM, David.M Clark [EMAIL PROTECTED] wrote: All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-tier and internal network
Perhaps you need to set up TWO MidTier servers: - One MidTier server for internal use only, located on the trusted network - Another MidTier server for external access, along with serving web pages, located within the DMZ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, May 29, 2008 7:19 AM To: arslist@ARSLIST.ORG Subject: Mid-tier and internal network Dear List, We have a Mid-Tier system on a web server that is accessible only to our university's internal network. That is, someone from within the University can access the Mid-Tier, but someone outside can't unless they have a VPN. Unfortunately, we also have numerous regular web pages that we DO want outsiders to be able to access. Has anyone had any experience setting up a web server so that Mid-Tier is only available internally, but regular web pages are available to the world? (Mid-Tier 7.1 patch 2, IIS 6 web server, Windows 2003 machine, Tomcat servlet server) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Javascript and Midtier
Don't know much about MidTier, but can definitely help with JavaScript. What do you want to do? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Victor Sent: Monday, May 05, 2008 9:42 AM To: arslist@ARSLIST.ORG Subject: Javascript and Midtier Hello listers, Iam new to Arsytem java scripting - could someone please link me to where I can read more about the java scripting commands applicaple do AR Sytsem on midtier 6.3? Thanks in advance Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Custom css
Looks like this is for a column divider, not a table border . . .
Let's try another option. In the ARSystem.css file, create the following
new entry:
td.border {
border-width: 2px
}
This assumes you have the ability to customize/change the class argument in
the desired td tag, as in:
table...
tr...
td class=border...
.
.
/td
/tr
/table
If you don't have that ability, you may want to experiment with the
default CSS settings:
* {
.
.
border-width: 2px
.
.
}
If it doesn't exist, you may want to insert it into the ARSystem.css file
(but be prepared to back it out if it impacts too many elements):
* {
border-width: 2px
}
-- Bing
Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Wednesday, April 23, 2008 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom css
Page 166 of the Mid Tier 7.0 guide says to modify:
div.BaseTableBar div (column divider)
The ARSystem.css has this entry for that class, already specifying
border-left:
div.BaseTableBar div {
top:0px;
left:5px;
width:1px;
height:2px;
border-left:1px solid #a6a9ac;
cursor:col-resize;
}
The only time I see a border in the table is when I select a row. Any
changes I make to the css file seem to mess up the menu bar on the form.
Strange.
On Apr 23, 11:30 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Try adding the CSS border-width attribute for the referenced class, as
in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a border width of 2 pixels.
The border color may set with a related attribute, border-color, as in:
border-color: #669966
This hexadecimal RGB color code will result in a grey-green border,
but you are free to use any color code you wish, including the color
names green, red, black . . . you get the idea.
You also have the option of specifying unique display instructions for
each border, using:
border-top-width
border-left-width
border-right-width
border-bottom-width
Suggest you try the border-width and border-color examples shown
above.
If there's still a problem or the table is not displaying quite as you
want, there are PLENTY of other options we can try.
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. For those CSS purists out there (and you know who you are) may
point out you can also define each cell border width and color using
the border-width, border-color, or simply the border attribute,
with some unique argument specifications. Didn't want to get into all
that detail here.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Tuesday, April 22, 2008 10:26 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
I simply want to show column dividers (borders) on a Remedy table
field, between the columns.
Thanks,
James
On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote:
You can change (or add) CSS elements to alter how your pages appear.
What, exactly, do you want to change? (Perhaps we can help with the
CSS
entries.)
Also, can you provide the HTML code (right click, View Source) of
the page you want to alter?
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Monday, April 21, 2008 12:55 PM
To: [EMAIL PROTECTED]
Subject: Custom css
Has anyone used custom css on the web? I am trying to modify the
display of a table field in an application. I took the system
default ARSystem.css from the mid-tier server and modified that and
added it to the Support Files for my application under
standard/stylesheets
The Remedy documentation for what needs to be changed it a little
blurry. I want to be able to view column or cell borders for the
data in the table (or the whole table). The border shows for
selected rows by
default.
I tried to add a border entry in these classes:
td.BaseTableCell,td.BaseTableCellOdd
also tried:
div.BaseTableBar div (the documentaion points to this, but there is
already a left border that does not appear to be showing)
The only results I have seen are the Remedy menu bar showing two
rows with the second row cut off
Re: Custom css
Try adding the CSS border-width attribute for the referenced class, as in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a border width of 2 pixels.
The border color may set with a related attribute, border-color, as in:
border-color: #669966
This hexadecimal RGB color code will result in a grey-green border, but you
are free to use any color code you wish, including the color names green,
red, black . . . you get the idea.
You also have the option of specifying unique display instructions for each
border, using:
border-top-width
border-left-width
border-right-width
border-bottom-width
Suggest you try the border-width and border-color examples shown above.
If there's still a problem or the table is not displaying quite as you want,
there are PLENTY of other options we can try.
-- Bing
Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. For those CSS purists out there (and you know who you are) may point
out you can also define each cell border width and color using the
border-width, border-color, or simply the border attribute, with some
unique argument specifications. Didn't want to get into all that detail
here.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Tuesday, April 22, 2008 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom css
I simply want to show column dividers (borders) on a Remedy table field,
between the columns.
Thanks,
James
On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote:
You can change (or add) CSS elements to alter how your pages appear.
What, exactly, do you want to change? (Perhaps we can help with the
CSS
entries.)
Also, can you provide the HTML code (right click, View Source) of the
page you want to alter?
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Monday, April 21, 2008 12:55 PM
To: [EMAIL PROTECTED]
Subject: Custom css
Has anyone used custom css on the web? I am trying to modify the
display of a table field in an application. I took the system default
ARSystem.css from the mid-tier server and modified that and added it
to the Support Files for my application under standard/stylesheets
The Remedy documentation for what needs to be changed it a little
blurry. I want to be able to view column or cell borders for the data
in the table (or the whole table). The border shows for selected rows by
default.
I tried to add a border entry in these classes:
td.BaseTableCell,td.BaseTableCellOdd
also tried:
div.BaseTableBar div (the documentaion points to this, but there is
already a left border that does not appear to be showing)
The only results I have seen are the Remedy menu bar showing two rows
with the second row cut off.
This is not critical, but would make my app look better with column
totals listed under the table.
Thanks,
James
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Re: Custom css
You can change (or add) CSS elements to alter how your pages appear. What, exactly, do you want to change? (Perhaps we can help with the CSS entries.) Also, can you provide the HTML code (right click, View Source) of the page you want to alter? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Monday, April 21, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Custom css Has anyone used custom css on the web? I am trying to modify the display of a table field in an application. I took the system default ARSystem.css from the mid-tier server and modified that and added it to the Support Files for my application under standard/stylesheets The Remedy documentation for what needs to be changed it a little blurry. I want to be able to view column or cell borders for the data in the table (or the whole table). The border shows for selected rows by default. I tried to add a border entry in these classes: td.BaseTableCell,td.BaseTableCellOdd also tried: div.BaseTableBar div (the documentaion points to this, but there is already a left border that does not appear to be showing) The only results I have seen are the Remedy menu bar showing two rows with the second row cut off. This is not critical, but would make my app look better with column totals listed under the table. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Javascript problem
Can you provide the JavaScript snippet in question? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manu_alcala Sent: Monday, March 03, 2008 5:08 AM To: arslist@ARSLIST.ORG Subject: Javascript problem Hi everyone! I`m trying to use the code to have field-level mouse-over popups display on mid-tier 6.3, but I don´t see any result... I'm using the code remited by Stephen about this, and i have tried to change it in the javascript file and in the web footer area of the form the contents included in its. Have i to push an event on the web footer area like mouseover on the field worked or an event like window.onload?? Actually and in the last tries I have done, I have no an event in the web footer area, simply the functions defined by Stephen and the following inicialization : SetToolTipByClassName(df arfid24013 ardbnSendMessageTo,Checkthis box if you would like to attachone or more files to your request); Wich arfid24013 ardbnSendMessageTo is a field in my form. And in the web footer area the following: SCRIPT src=/arsys/shared/tooltips/ client_tooltips.jslanguage=JavaScript/script Thanks for all, Jose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company Dropping Remedy
Some additional points we may want to consider: 1. BMC Remedy appears to be tracking to ITIL standards rather closely. If ITIL is the objective, then the strategy should lean toward fully developed applications with little room for customization (thus ensuring ITIL compliance). If your organization is not moving towards ITIL, then BMC Remedy's product strategy may indeed appear to be out of synch with your operational requirements. 2. The long-term Remedy sales people (so few are left!) probably remember the .com era, when every startup thought nothing of dropping $100K or more to install a Remedy system. Unfortunately, when the .com bubble burst, Remedy was left with hundreds of customers who could no longer pay their annual support fees. That hurt Remedy financially, but it also reduced Remedy's budget for future product enhancements. Could be Remedy learned a painful lesson, and no longer wants small- and mid-sized customers to be its primary customer base. 3. BMC Remedy may also be taking a lesson from IBM and their acquisition of Lotus Notes. When Notes first rolled out (more a document repository and collaboration tool, backed by an object database with a great search engine -- messaging was almost an afterthought) it was a unique toolkit that allowed creative developers to deploy dozens of applications. But Lotus (and later IBM) never offered any pre-built ready-to-use applications, and the Lotus Notes product began losing market share. While some may argue BMC Remedy doesn't adequately promote the ARS toolkit, others may argue it would be suicidal if BMC Remedy didn't aggressively market pre-built ready-to-use applications. 4. Personally, I don't understand why BMC Remedy doesn't market (directly or through a third-party partner) their products under a Software-as-a-Service (SaaS) model. Seems like a win-win situation for BMC Remedy and their customers -- the customer needs a little training and then BAM! they are off and running, while BMC Remedy collects a nice monthly fee for every user connection. This would also make it simple for BMC Remedy to showcase new products. And imagine, never going through another upgrade! Comments/questions/corrections/complaints/rants welcome, on or off the ARSlist. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, February 06, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy ** We are in a similar place as Axton. Ours was a HD v5.0 application but I now consider is custom since it has been customized about 85%. We have a lot of very specific business enhancements in the system and to go to another version would be a total new implementation. I have a current backlog of 48 requests that I estimate could take more than a year to finish and more get submitted near every week. They are very business specific and are not included in ITSM so I'd have to do them no matter what my core application was. We're on 7.0.1 platform and will continue to upgrade the platform. Although I still have nightmares about that 5.1.2 to 7.0.1 upgrade. Susan On Feb 6, 2008 6:20 PM, Axton [EMAIL PROTECTED] wrote: The problem we have with upgrading is that we have so many of our internal business procedures bound to the 5.6 applications and the customizations that have been introduced over the lifetime of the product. We've extended the applications exhaustively in certain areas, and we can't simply disband those processes and the functions on which different departments that have come to rely. To upgrade change, asset, and help desk is too much for one bite. I'm afraid we may be stuck with the 5.6 apps; the cost comparison, in terms of business disruption and licensing, of writing our own apps and disbanding the packaged apps is looking to be far less than performing a cliff upgrade, with another cliff upgrade in sight. To perform cliff upgrades (a.k.a., comparable to a replacement) disrupts our mission in several key ways: - we can no longer extend or adapt our apps to meet the business needs (a freeze is in order to move customizations to the new version) - the turnaround, considering the level of involvement from department heads, process owners, data owners, data warehousing, reporting, remedy development, integrations, ... is too long, and the end result is a frustrated user pool because the apps don't do what they used to do One of the things I've been pondering is the competitive advantage attained by having in-house applications. The business knows how to make money and do things to the level they need to (in terms if IT). To put a cookie-cutter application in place that drives cookie-cutter processes dilutes the value of the business. It adds unnecessary overhead (new processes we never needed and still
Re: Virtualizing Remedy
Faster than running on an HP DL380 Gx box? We consider this (and the IBM X-series) to be ideal application servers! Christopher, are the ESX-on-Sun-X4200 servers really that good? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanAartsen, Christopher Sent: Friday, February 01, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Virtualizing Remedy ** We run a similar configuration on VMWare ESX and it's actually faster than on normal HP DL380 G3/G4 hardware. ARSys 6.3, patch 20 Mid Tier, patch 21 SQL Server Advanced The ESX hosts are SUN boxes with 64gb's RAM, 16x2.6ghz dual core AMD opteron CPU's, with about 10-15 servers per host (overkill, but very effective). _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, February 01, 2008 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Virtualizing Remedy ** Prior to ARS version 7 there was no official support for your requirement. There is a white paper on what virtual systems are spported and you should be able to find it on BMCDN. -Original Message- From: Steven Pataray [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 1 Feb 2008 3:22 pm Subject: Virtualizing Remedy ** Our company is starting to get heavy on creating Virtual Servers but none are production worthy yet because of the hardware on the physical server. How close are other companies getting where Virtualization for production machines are a reality? We are using Microsoft Virtual Servers at work but at home I play with Vmware products IMHO is better. I'd really like to get to the point where I can run a production Remedy server on a Virtual server so Disaster Recovery is as quick and cheap as a copy/paste. Or an production installation is as easy a download. Steve AR Server: 6.03.00 patch 023 Mid-Tier Patch 21 Oracle 10gR1 HelpDesk 6.03 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Budget items
Remedy Developer Plus (RDP) is $8,950 per server instance (multiple users may use the same license if they access the same server). Additional licenses (also licensed by server, not by user) are $4,475 each. Remedy Migrator is $7,500 per instance -- you'll need two (2) instances to move information between platforms. Additional licenses are $2,500 per instance. For budgeting purposes, you'll also need to apply the following adjustments: - Subtract any discount your reseller may offer - Add annual maintenance, determined by your support level and your renewal date - Add applicable sales tax (unless you are an exempt government agency or a business with a valid sales tax exemption certificate) So for example, if you wanted to purchase a copy of RDP, that would be: $8,950 list price less discount (let's say 15%, or $1,342.50) plus maintenance (let's say you're at 18% thru May 31, or 4 more months -- $8,950 x .18 x 4/12 or $537) plus sales tax Assuming you purchase from an out-of-state reseller (to avoid sales tax), your actual cost would be $8,950 - $1,342.50 + $537, or $8,144.50. Oh, and don't forget add the incremental full-year annual support cost in the following year's maintenance budget! Please feel free to call if you have questions, need any additional information, or want me to provide you with a formal quotation. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe Sent: Wednesday, January 23, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Budget items Hi Listners, Can someone provide how much following items cost (roughly)not exact amount needed. 1. Remedy developer plus 2. Remedy migrator thanks Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Friday Humor (U)
Amen to that . . . jokes posted on a professional blog should aim a bit higher . . . -- Best joke of the week from our offshore friends in India: How many US-based project managers does it take to change a light bulb? At least three. But after the approving the CR, updating the PMO dashboard, conducting a change meeting, revising/rebaselining the systems runbook and help desk procedures, and pushing the change control ticket through CCRB approval, they decided it was a technical task and asked the offshore coordinator to schedule the necessary resources to complete the work. How true . . . -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Friday, November 30, 2007 7:53 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor (U) UNCLASSIFIED Without sounding prudish - please remember that some of us use work resources for viewing messages posted to this list. Funnies should be enjoyable by all readers and not get the reader into hot water. Sandra Hennigan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: License Pool Question
Is it possible to associate (user and application) floating licenses with a server group? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, October 25, 2007 7:39 PM To: arslist@ARSLIST.ORG Subject: Re: License Pool Question ** As far as I know, floating licenses are not yet enabled in a Load-balanced environment. I know that a patch has been discussed, but I don't know if it's been released yet, or if it's part of v7.1.0. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clarkson, Timothy Sent: Thursday, October 25, 2007 7:33 PM To: arslist@ARSLIST.ORG Subject: License Pool Question ** Hi there all, I know that you can allocate fixed/floating license for the ARS in the group form, but I have a customer who would also like to tag a BMC Change Management Floating License to the group also. I have said that I do not know of any way to do license pooling for application licenses. I am correct or have I not read enough documentation :-) Also I know the ARS Floating licenses has a 1 hour timer minimum before it is released, does the same apply for application licenses. The customer has been told/sold licenses based on the fact that as soon as you have finished writing the change record the license was available for another user (hmm). If anyone has the time to drop a quick to confirm my suspicion that we cannot allocate application licenses and they are going to need more licenses I would be much appreciated. Regards Timothy Clarkson Merivale Christchurch New Zealand __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Maintenance
Good luck resolving this issue . . . several customers before you have been unsuccessful convincing BMC Remedy to change their all or none annual support policies. Years ago you were able to drop annual support for some products (like Flashboards), while continuing annual support for others (like AR System and Help Desk). However, over the last few years this has become much more difficult. Customers say, When we purchased product X, it came with a perpetual-use license. Why are we now told we have to either continue paying annual support, or we must remove (purge) it from our system? Why can't we just keep using it, without upgrades and support? And your legal department will probably agree, saying something like, BMC Remedy products were purchased as perpetual-use licenses. As such, we (the customer) should be able to continue using the product forever, regardless of whether or not we pay for annual support. BMC Remedy says, It's difficult to separate AR System components into independent modules, each with its own separate annual support program. Customers should be aware of this annual support policy, and be prepared to continue paying annual support for all BMC Remedy products in use. Not sure a compromise is possible. But there are probably many customers eager to hear what agreement you reach with BMC Remedy. Can you post the resolution once you complete negotiations? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, October 02, 2007 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Maintenance ** I believe BMC works on an 'all or nothing' concept If you use the product, then it must be included in the list of things that are supported. Now...here is a question for you...do they expect you to continue paying support for that product after they no longer support it?or are they willing to drop the support price off of your contract once they no longer support the product? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 02, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: BMC Maintenance ** I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Vikram from Vyom Labs(Remedy)
Ding, ding ding! Howard gets the prize . . . You know Remedy has a TON of information about all customers, including license portfolios, key contacts, purchase histories, and selected consulting engagement histories. You also know this information is available to just about every inside sales rep and and every outside sales rep. So what are the chances . . . when one of these sales reps leaves Remedy and joins a partner, they bring along a mini-database of Remedy customers? Can't speak to Remedy's internal policies about keeping customer information confidential, but clearly there's a long history of customer data walking out of various Remedy offices and ending up in partner hands. Sometimes this information ends up in competitor's hands. The longer you've been involved with Remedy at the same place, the more likely you are to receive unsolicited sales inquiries. sarcasm But . . . at least you were solicited by an expert in ITIL and SixSigma. Probably a CMDB powerhouse, and no doubt evaluated at SEI CMM Level 5, too. Gosh. Thank the heavens you weren't solicited by some no-name goober-face consultant who just happens to know more about Remedy than anyone else who has ever touched your systems. Whew! /sarcasm -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, September 27, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) ** Seth, That is a good question. Mine were going to my office account, not the one that I use for the ar list. I wonder if he got them from someone at BMC. Howard On 9/27/07, Seth Wrye [EMAIL PROTECTED] wrote: I got the same thing. Next he is going to tell me that he had a rich uncle that died and he wants to split millions with me. All I have to do is make a small wire transfer of cash and provide my bank account number and he will release the funds into my bank account. LOL On a more serious note. I wonder where he got the list of names and email addresses? Seth From: Action Request System discussion list(ARSList) on behalf of ROBERT PAGE Sent: Thu 9/27/2007 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Vikram from Vyom Labs(Remedy) ** And I thought I was the special one!!, oh well. Can't find them in the partner list on the BMC website either. A good way of attracting the wrong sort of attention. - Original Message From: Shellman, David mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, 27 September, 2007 1:27:29 PM Subject: OT: Vikram from Vyom Labs(Remedy) ** Vikram, I understand you need to make a living but cold calls gleaned from ARS List postings get under my skin. Since 3 of us at TycoElectronics got the same email from you, I request that you please remove my email address ( [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ), Curt Schryver ( mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ), and Lisa Kemes ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ) from your contacts list. Dave From: vikram [mailto:[EMAIL PROTECTED] Sent: Thursday, September 27, 2007 2:09 AM To: Shellman, David Subject: Vikram from Vyom Labs(Remedy) Hi David, I tried calling you but was unable to connect. Could you give me a suitable time and your direct number to call? We would be glad to partner with you for your Remedy consulting/resourcing requirements and act as your partner. I would like to introduce my company as Vyom Labs Pvt. Ltd at Pune,India.We are a company specializing in Remedy consulting and development with a team of 250+ engineers. Currently our Remedy team is 50 people strong. We could also send you some profiles if you want. We have very strong expertise in the following: * Apply ITIL and Six Sigma best practices to current or planned Remedy deployments. * Deploy and configure Remedy applications, including Remedy IT Service Management (Service Level Agreements, Help Desk, Asset Management, and Change Management), and Remedy Customer Service and Support. * Integrate Remedy solutions with leading IT infrastructure management solutions, including BMC, OpenView, Tivoli , and CA. * Customize and enhance Remedy applications with the Remedy ARS Platform tools. * Upgrade legacy implementations and enhancements of Remedy software to more current application versions. * We specialize in out of the box applications on 6.X and 7.X versions of Remedy. Some details about our company: * Our directors have worked for BMC in initial phase of its operations when it was just a 20 man company. They have internal access to the management and also to BMC Labs (RD) facilities. * All our Remedy consultants are ITIL certified
Re: Thoughts on Core ARS Licensing
Several years ago there was a movement to have Remedy release an Remedy Lite product line, which would significantly lower the price threshold for new Remedy customers. Only one product actually materialized: a lite version of Help Desk (which was fully upgradeable to the full Help Desk product). The product was marketed for a few months, then dropped like third period French (with apologies to the Ocean's 11 screenwriters) for lack of customer interest. A lite version of the AR System, was never released. One of the reasons given for not releasing a lite version of the AR System: Remedy was concerned that someone might develop a better version of the HelpDesk, ChangeManagement, or AssetManagement applications and potentially compete with Remedy for application license sales. That concern apparently ran deep within Remedy's culture, and may still exist today. Perhaps the core issue -- and the central question we should all ask -- is whether Remedy considers the AR System workflow engine to be a primary product line, or whether Remedy considers it to be a non-primary product line. I strongly suspect it is the latter. Until that attitude changes, we may not see any new developments in AR System marketing plans. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ http://www.itm3.com/ mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 21, 2007 7:30 AM To: arslist@ARSLIST.ORG Subject: OT: Thoughts on Core ARS Licensing ** I apologize if you've already read this in another thread. I put this in a response to the ongoing IBM MRO thread but then realized that it's a bit off that subject and I was hoping others would pass their thoughts on the topic. I figured a lot of listers wouldn't see my response since it was in the IBM MRO thread, so I'm starting this new one. Sorry for doubling. Anyway, here's the idea: I would like to see Remedy lower the price on the AR System and the ARS user licenses. They could do a full push of ARS as a Lego development system--we give you the blocks, you put them together. By lowering the price of the ARS, the ARS platform would be more viable as a solution for the types of tracking apps Bing is referring to. The ARS is just too expensive for many companies...especially when there are other development tools available for a much, much lower price--with the Visual Studio on top of the pack. BMC could still charge whatever it wants for the ITSM suite and licenses. ARS would then be viable in all sorts of settings and us ground up developers would not necessarily be in direct competition with BMC. BMC then could make up the difference in volume and sell tech support packages separately. Could you imagine an ARS priced comparably to Visual Studio?! ARS would become a major development platform. Everyone would benefit. BMC would increase sales, companies would get a true rapid app development system, and us old timer developers would be in big demand as DEVELOPERS and not as CONFIGURERS. Thoughts? Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: IBM MRO?
What makes the Oracle Fusion model so unique and such a good analogy for the AR System? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Friday, September 21, 2007 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: IBM MRO? Your argument does not apply to either Oracle Fusion, Java or Solaris ( and most likely many more). Again the best example is the Oracle Fusion model, and in my opinion, something BMC should seriously take a look at. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Fri 09/21/07 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: IBM MRO? One must keep in mind that many open source success stories involve taking an *existing* open source piece of code and then branding it, marketing it, and profiting by offering support. Red Hat is an example of that. They took something already freely available (open source, that is) and branded it. That's a far cry from taking a profitable commercial product and opening the source. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Friday, September 21, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: IBM MRO? ** there you go. I would also add Apache, Tomcat, JBOSS, mySQL, Red Hat, etc, etc all successful open source stories -Original Message- From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Fri 09/21/07 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: IBM MRO? Like Solaris? or Java? or id's game engine for quake? ... Axton Grams On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Well...I think asking a vendor to open the source to a commercial product is definitely dreaming. Open the source so a competitor can steal your intellectual property? I don't think so... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: IBM MRO? Ah... while we are dreaming. How about they open access to their source code for their paying customers. ( They do not even have to change the licensing model to do that.) Just let us see the real code. If they are still wanting to keep things locked down... then they can keep some parts closed source too. That way they build platform presence and can get their customers to actually help them fix BUGS in their code. :) The real root problem (IMHO) they think that they can make more money the way they are running the business now. Only time will tell if some competitor comes and eats their lunch , or some portion of it, or maybe they will adapt when they think they have no other choice. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/21/07, John Sundberg [EMAIL PROTECTED] wrote: ** Just an idea. How about selling a stripped down ARServer that only can run one application. The server would be open to all users (no licenses) for that one application. (BMC would not get license revenue per user) -- however they would get revenue for the server license -- and they would grow their partner channel and the platform presence. That server would only exist for registered/approved applications. So - if somebody wants a generic ARServer for their own internal app -- they would buy a normal ARServer and user licenses. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: IBM MRO?
If anyone in Remedy-land is listening, it once again sounds like it's time re-evaluate current marketing strategies and reconsider re-focusing attention on the AR System as a workflow-centric development platform, from which a multitude of applications can be developed. soapbox Perhaps it's even time to reconsider offering a developer's pack -- a fully functional AR System server with a single user license, free to interested partners, so that they may create even more AR-based applications. (You know, things like conference room reservation systems, equipment checkout/checkin solutions, new hire processing, time and expense reporting, and new customer provisioning solutions.) After all, where's the risk in encouraging the talented and imaginative Remedy community to create even more reasons to continue using AR System? /soapbox -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Thursday, September 20, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: IBM MRO? ** Interestingly enough - we have had a number of calls in the last couple months from companies that have both MRO and Remedy to see if our Service Catalog product will front end MRO. (Which it will). However - will MRO take over Remedy? By that I am assuming the question is 'will MRO take over Asset Mgmt in Remedy - and then grow to take over ITSM'. Maybe. If BMC continues to put all its energy in ITSM - then MRO has a chance -- as ITIL is a commoditizer (IMHO). IBM will come in with a swap Remedy out and replace with MRO story. My opinion is that BMC would be wise to leverage the fanatics of the AR engine - and start expanding beyond ITSM. In doing so - the swap out Remedy story becomes less likely as MRO will not be able to do all the things that Remedy is doing for a company (HR,Marketing, Sales, Facilities, etc...). The IBM/MRO story would basically only be able to replace a portion of the system -- the company would have to maintain the Remedy engine for the other functions. So - the company won't be able to get rid of Remedy completely -- therefore adopting something like MRO will only complicate the environment -- which is counter to what most companies are looking to do. BMC would be wise to look at Salesforce.com - with its Appforce -- basically - Salesforce was a CRM/Sales app -- it is becoming a platform. Remedy is going the other direction -- it was a platform and is becoming an application. SAP is now a platform. Oracle is moving to Fusion. etc. The leaders are moving to platforms - I think having a platform is a better long term strategy. I agree with Scott -- I think the IBM/MRO move was a direct jab at BMC. Will it be a knockout -- or will BMC come slamming back? -John On 9/20/07, Mary Dollus [EMAIL PROTECTED] wrote: Hi All... I was wondering if anyone knows anything about the IBM MRO product? Is it the opinion that this product will overtake the market share that Remedy currently holds? Just curious to see what if any buzz is out there about the product. Thanks!! Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC have done it again
Indeed, it makes you wonder . . . Last time I spoke with a Remedy direct salesperson, new the the company in the last couple of years, they were unclear what the AR System was. They knew all about the applications (Service Desk, Change Management, etc.) but had no idea the AR System was actually a workflow engine toolkit, upon which applications could be built. Guess they figured the AR System was that thing customers need to buy along with their application licenses. It's ironic that BMC Remedy treats the core product that provides the applications with their power and flexibility, and the product which build Remedy to what it is today, as a second-class citizen. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Monday, August 20, 2007 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again ** I have never understood why BMC still continues to term ARSystem as a Heritage product. Most vendors term Heritage products as the old stuff that is going away. Guess it is not a mainstream, frontrunner, flagship product? Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 20, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again Actually the Remedy (AR System) patches are still the same as before. The page where you select Remedy Heritage Products, visit the Patch Download site. has been updated but the patch page is still the same. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Monday, August 20, 2007 4:13 AM To: arslist@ARSLIST.ORG Subject: BMC have done it again ** Just went to BMC Support Central to check out the latest patches and have noticed that they have gone and changed the product download area. This has now changed to Electronic Product Distribution (or EPD) and it does not now work with any of my browsers :-( Response from https://webapps.bmc.com/epd/ is: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET https://webapps.bmc.com/epd/ /epd/. Reason: Error reading from remote server Why oh why do these people go and change things? BTW, I am using Firefox 2 and IE 6 and they both worked with the old download system. So my question to BMC is 'what has changed?' Yours in frustration, Ian _ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy vs. HelpStar
Surprised no one has responded . . . HelpSTAR 9.0 has a ton of features and, by all accounts, appears to work very well. According to their own website (http://www.helpstar.com/aboutus/ourcompetition.asp), they target the mid-market (between 100 and 10,000 employees), as opposed to Remedy, which is typically regarded as an enterprise solution. Depending on your specific requirements, HelpSTAR may be a very good fit for your organization. However, there are a few important differences: - Remedy's AR System is truly a workflow toolkit, allowing endless customization of your complex workflows - Remedy offers a true multi-lingual solution - Remedy offers extensive compatibility with Windows or web clients, various app server platforms, and various database server platforms - Remedy offers full support for XML and user-defined XML schemas, and for SOAP/WSDL/UDDI and general web services Other key advantages: - Options for self-help and knowledgebase applications - Integration with network management and system management tools - Extensive monitoring, alerting, and notification capabilities - Extensive third-party database access and data import capabilities Price can be a critical factor in today's software decisions, but so should robustness and longevity. Please be sure to ask two key questions of all vendors: - How easily will we be able to grow our help desk into other service applications, and still accommodate hundreds or thousands of concurrent users? - Which solution do you see best serving your needs, 5 or 10 years from now? Hope this helps! -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, June 01, 2007 4:23 AM To: arslist@ARSLIST.ORG Subject: Remedy vs. HelpStar Our company is looking to see if there is another help desk product besides Remedy to use for ticketing. The primary reason for looking at another product is cost savings, as we will need to add a number of users/licenses to our existing Remedy system. Next week I begin my evaluation of HelpStar. I know the strength and extendibility of Remedy, and do not think a small product like HelpStar can compete. However, I still need to compare it objectively. Has anyone used and developed in HelpStar? Has anyone previously performed a side-by-side comparison with Remedy, and would be willing to compare notes? Any information would be helpful. Thanks. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Working Contracts
The lifestyle of a independent consultant is not for everyone . . . On the positive side: - Compensation varies, but most independent consultants (whether Remedy or not) make about twice as much as the client's employees they work with - Consultants are typically involved with the core of a project and typically avoid most maintenance issues - Moving from client to client, you gain a much deeper understanding and much broader perspective of IT tools/technologies/procedures On the negative side: - Independent consultants are not paid for holidays, vacations, or sick days - Independent consultants pay for their own medical, prescription, dental, and vision plans - Independent consultants pay for their own general liability and professional liability insurance - Independent consultants who are incorporated, must file a variety of state and federal forms (and pay a variety of fees) - Independent consultants who are incorporated, also must manage payroll issues and make contributions to mandated state and federal programs - Independent consultants may or may not travel extensively -- the deeper your expertise and the higher your bill rate, the more likely you will travel - Independent consultants ride market demand for services -- if IT industry Remedy spending drops, demand for Remedy consultants may also drop - Independent consultants must perform their own marketing and sales efforts, or pay an agency 20%-40% to find engagements Shawn also mentioned 401(k) plans and IRA plans. Everyone has the ability to contribute to an IRA (traditional or Roth). Independent consultants who are also incorporated (and thus an employee of their corporation) have the option of setting up a 401(k) plan, and you can have your company make contributions. (It's all about sheltering raw revenue in order to minimize taxes.) Independent consultants who are not incorporated, do not have this option, but may qualify for a SEP IRA. There are several options for handling travel expenses. Years ago, it was common to turn in receipts and your client would reimburse you for your travel expenses (flights, rental car, hotel, meals, etc.). Today, it's much more common to see an all inclusive bill rate, which bundles consulting fees and travel expenses, into an hourly rate. This is much easier for the client (one rate for everything) and gives you the option of boasting your income by traveling economically, or improve your travel lifestyle at the expense of reducing income. By the way, my background: - Longtime IT Director and client, selecting and purchasing consulting services from a variety of sources - Longtime professional services manager, running teams of consultants for companies like Computer Sciences Corporation (CSC) - Longtime agency manager, finding engagements for independent consultants and taking a percentage of each invoice - Longtime independent consultant, incorporated in California, with access to a ton of additional information Thinking of becoming an independent consultant? Feel free to call if you want to learn more. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, June 01, 2007 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Working Contracts ** And you're OK with all the travel? Do you live in a hotel or in an apartment while on a project? That is, if you don't mind me asking. The money must be incredible if you're living on the road like that. Are there really that many projects to go around? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, June 01, 2007 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Working Contracts I've been in pretty much every role there is (outside of working for BMC) - Administrator, Developer, Partner consultant, and am now on my own. The biggest thing I like about being on my own isn't the money, though that's nice, but it's being able to somewhat pick which projects I want to work on. I can say No thanks if it's too far away, or looks like a disaster in the making, or doesn't help me advance my skill set and/or experience. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, June 01, 2007 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Working Contracts ** I was working as a consultant for a while and it was great. You generally get better organized, bigger projects to be on where full-time work often ends up being admin work. As far as the durations are concerned, rarely do 3 - 6 month projects remain 3 - 6 months. For some reason Remedy is one of those tools that once the users start using, they get other ideas
Re: Floating License Timeout
Hey Stephen Heider, is this a genuine offer to create a tool to warn a user that their floating license is about to be released? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik Sent: Thursday, May 24, 2007 10:33 PM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout ** Yes Bing, you have understood my problem correctly. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Friday, May 25, 2007 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout It sounds like Anukampa's concern is avoiding incomplete ticket updates/transactions, as in: - User opens and begins to edit a ticket, pulling a floating license - User gets interrupted or otherwise distracted, and the floating license expires - User's floating license is released, returns to the license pool, and is subsequently reassigned to another user - User then tries to save the updated/edited ticket, but instead receives an error message because the necessary floating license cannot be re-acquired Anukampa, is that correct? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Thursday, May 24, 2007 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout ** As far as I've understood, losing your floating license does not introduce a problem unless there are no free floating licences when you try to perform actions that requires a license. Remedy will simply check for an available license. I'm not sure how that works through the midtier, though (considering potential timeout of session variables, cookies, and other browser related stuff). Runar _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 24. mai 2007 13:57 To: arslist@ARSLIST.ORG Subject: FW: Floating License Timeout If there is a way via the ARS API to tell if a Floating license has timed out, then Yes it could be done - at least in the Windows User Tool. To do this you would need a console app that would run from an AL that fires every ## minutes. The console app would return something like 'Yes' or 'No' to your AL. The next AL in line would then display a message to the user. I don't have access to Floating licenses - and I couldn't find any on eBay :) If the ARS .Net API does have the capability to detect if a Floating license has expired please let me know. I could create the console app and send it to a couple people to test and then post it. Stephen _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik Sent: Thursday, May 24, 2007 6:45 AM To: arslist@ARSLIST.ORG Subject: Floating License Timeout ** Hi List, It is possible to have a message pop-up when the floating license is timed-out so that the user is aware that he no longer has write license? We are using ARS 5.1.2. Thanks Anukampa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Floating License Timeout
It sounds like Anukampa's concern is avoiding incomplete ticket updates/transactions, as in: - User opens and begins to edit a ticket, pulling a floating license - User gets interrupted or otherwise distracted, and the floating license expires - User's floating license is released, returns to the license pool, and is subsequently reassigned to another user - User then tries to save the updated/edited ticket, but instead receives an error message because the necessary floating license cannot be re-acquired Anukampa, is that correct? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Thursday, May 24, 2007 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License Timeout ** As far as I've understood, losing your floating license does not introduce a problem unless there are no free floating licences when you try to perform actions that requires a license. Remedy will simply check for an available license. I'm not sure how that works through the midtier, though (considering potential timeout of session variables, cookies, and other browser related stuff). Runar _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 24. mai 2007 13:57 To: arslist@ARSLIST.ORG Subject: FW: Floating License Timeout If there is a way via the ARS API to tell if a Floating license has timed out, then Yes it could be done - at least in the Windows User Tool. To do this you would need a console app that would run from an AL that fires every ## minutes. The console app would return something like 'Yes' or 'No' to your AL. The next AL in line would then display a message to the user. I don't have access to Floating licenses - and I couldn't find any on eBay :) If the ARS .Net API does have the capability to detect if a Floating license has expired please let me know. I could create the console app and send it to a couple people to test and then post it. Stephen _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik Sent: Thursday, May 24, 2007 6:45 AM To: arslist@ARSLIST.ORG Subject: Floating License Timeout ** Hi List, It is possible to have a message pop-up when the floating license is timed-out so that the user is aware that he no longer has write license? We are using ARS 5.1.2. Thanks Anukampa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Regular Expressions in AR 7.0.01
Republic .pw Palau .py
Paraguay .qa Qatar .re Reunion (France) .ro Romainia .ru Russia .rw
Rwanda .sa Saudi Arabia .sb Solomon Islands .sc Seychelles .sd Sudan .se
Sweden .sg Singapore .sh St Helena .si Slovenia .sj Svalbard Jan Mayen
Islands .sk Slovakia .sl Sierra Leone .sm San Marino .sn Senegal .so
Somalia .sr Suriname .st St Tome Principe .su Soviet Union .sv El
Salvador .sy Syria .sz Swaziland .tc Turks Caicos Islands .td Chad .tf
France Southern Territory .tg Togo .th Thailand .tj Tadjikistan .tk
Tokelau .tm Turkmenistan .tn Tunisia .to Tonga .tp East Timor .tr
Turkey .tt Trinidad Tobago .tv Tuvalu .tw Taiwan .tz Tanzania ;
//
var list5 = .ua Ukraine .ug Uganda .uk United Kingdom .um US Minor
Outlying Islands .us United States .uy Uruguay .uz Uzbekistan .va
Vatican City .ve Venezuela .vg Virgin Islands (British) .vi Virgin
Islands (US) .vn Vietnam .vu Vanuatu .wf Wallis and Futuna Islands .ws
Samoa .yu Yugoslavia .za South Africa .zm Zambia .zr Zaire .zw
Zimbabwe ;
//
var linklist = list1 + list2 + list3 + list4 + list5 + .;
return linklist;
}
function unknown_domain_extension_string (string) {
//
//
-
//
-
// Review the string primitive provided and see if it ends with a known
Internet domain extension.
//
// INBOUND: string = string primitive, typically containing an email
address or URL
//
// OUTBOUND: function result = logical = .true. if there's a problem,
.false. if it's OK
//
// Copyright 2004, ITM3 California. All rights reserved. ([EMAIL PROTECTED],
http://www.itm3.com http://www.itm3.com)
// Written May 2004, revision 0.
//
-
//
-
//
//alert(entering unknown_domain_extension_string with: \ + string +
\);
//
if (empty_string(string)) {
return true;// return .true.
when the string is empty
}
//
var known_extensions_linklist = known_domain_name_extensions();
//
var index_dot = string.lastIndexOf(.); // find the last
.
var extension = string.slice(index_dot).toLowerCase();// slice off
just the domain name extension
var index = known_extensions_linklist.indexOf(extension); // search the
linklist for the extension
//
if (index == -1) {
return true;// return .true.
when the extension is unknown
}
else {
return false; // return
.false. when the extension is known
}
//
return true;
}
As in, if (unknown_domain_extension_string(form_field.value) { issue
warning }
Hope this helps!
-- Bing
Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/ http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] On Behalf Of
SUBSCRIBE arslist Neel
Sent: Thursday, May 17, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Regular Expressions in AR 7.0.01
Hello fellow listers,
In application we use, we have an extensive use of email in our application
and I want to make sure that users are entering valid email addresses as we
have about 5-10 email errors/day with users entering invalid email address
(with special characters or white-space in email-address). Is it possible to
use regular expressions with ARs? If anyone could provide some examples,
that would be awesome.
Thank you,
Neel Gautam.
This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete the
original. Any other use of the email by you is prohibited.
___
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Re: arserver and midtier
Depends. If your MidTier services are intended only for internal use, then MidTier can run on the same platform as your AR System server and applications. (This may or may not be the best design, however, as application+database demands may be very different than webserver demands.) But if your MidTier services are also intended for external use, then Rick is correct -- you really should consider putting the MidTier server out in a DMZ, while keeping the application+database server well protected behind your firewall. Already have a webserver in a DMZ? Great! Just install MidTier to that server. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 02, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: arserver and midtier ** Depending on your usage, it can work just fine like that. One other thing to consider, though, is where the web access (i.e. the web server) needs to be in your network architecture and security model. DB and Application servers need to be protected well behind the firewall, but a web server may need to be located outside the DMZ to allow outside access to it. If your web server and application server are the same box, you lose that flexibility, and have to make a difficult choice with no good answer. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Koski, David Sent: Wednesday, May 02, 2007 3:43 PM To: arslist@ARSLIST.ORG Subject: arserver and midtier ** Remedy doesn't recommend running Midtier and the ARServer on the same box for performance issues, and I'm curious if anyone is doing this. Our scenario is this. I want to put oracle into a RAC cluster on its own servers (And possibly a third off site system using Data Guard). In that scenario, I was looking at consolidating the midtier, web, and ARS process into a single set of boxes (1 box with the production, 1 box for the backup system). Midtier usage is extremely light, and most of the access is via the aruser clients. Is anyone doing this? Does anyone see a problem with doing this? (In our case, I would think 4 gig max memory with a set of intel dual core dual processors would be enough on the front end to handle this, but...) Because of the cluster, I'm trying to keep the number of boxes to a minimum, since 5 would be a tough sell, let alone separating midtier/web our onto it's own set of boxes, particularly since the usage is really light. Thoughts? Thanks David __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Load Balancing Issues
Because the log files confirm it takes 35-40 seconds for anything to hit the AR System, seems to indicate an issues with the load balancer. I agree with Fred that the sticky timeout setting is a prime suspect. You might also do a traceroute, just to make sure the routing path between your users and the load balancer (and between the load balancer and the AR System servers) is what you expect. Check the timings for each hop. Any layer 2 switches (e.g., Catalyst 5500/6500) out there making lookup calls to a router or RSM/MSM blade? You didn't mention . . . how's the response time from the AR System server, back to the user? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, April 04, 2007 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Load Balancing Issues ** Fred, You just might be right.. I had that issue on a recent engagement and reconfiguring the sticky timeout did work for us.. Joe - Original Message From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, April 4, 2007 2:01:15 PM Subject: Re: Load Balancing Issues ** Also have them check the sticky timeout setting of the Load Balancer (the length of time the LB maintains a list of who goes to which server). It almost sounds like they are timing out in the LB and it is having to determine which server they go to again. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, April 04, 2007 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Load Balancing Issues ** Frank, the first thing I would check is the network routing and the authentication settings on the load balancer. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, April 04, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Load Balancing Issues ** I am posting this for another client so I do not have complete details but am hoping somebody may have thoughts on the issue ... Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group) Issue: Log in through the User tool and hit the load balancer. Load balancer quick passes them off to 1 of 3 ARS servers. No problem. If user remains IDLE for about 10 minutes and then tries to do anything they must wait about 35 to 40 seconds to get a response from ARS. The developers on the ARS side have captured server side log files and confirm that the delay is not on the ARS side. It takes 35-40 seconds for anything to hit ARS and when it does it completes immediately. Any thoughts are appreciated. -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com http://www.specificintegration.com/ 703-376-1249 __20060125___This posting was submitted with HTML in it___ _ Need Mail bonding? Go to the Yahoo! http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOAR fcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=asksid=39654 6091 Mail QA for great http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOAR fcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=asksid=39654 6091 tips from Yahoo! Answers users. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application licensing question
Simple answers: 1. Each application typically requires a server license. For example, you'll need a Change Manager application license for the server you want to run the Change Management application. (You'll also need an AR System application license, typically running on the same server, and multiple applications can use/share the same AR System server license.) 2. User (client) licenses fall into two categories. Fixed licenses are also known as named licenses, as they're typically tied to a specific user, not to a specific server. Floating licenses are also known as concurrent licenses, as they determine how many user may concurrently access the application. They're typically assigned to a server (or server pool), not to an individual user. Floating licenses are kept in a revolving pool and metered out on a first come, first served basis. With AR System 5 and earlier, each floating license was assigned to a server; problem was, when that server became unavailable, the associated floating licenses also became unavailable. With AR System 6 came the concept of server pools, which introduced a better way to manage floating licenses; if assigned to a server pool, rather than to an individual server, if one server becomes unavailable, the associated floating licenses don't necessarily become unavailable. The concept of reserved license pools was also introduced, which allowed you to reserve a set number of floating licenses for special user groups (such as IT management or occasional-use executives). 3. Here's where it gets confusing. To license a user for AR System, you need a fixed or floating AR System user license. To license a user for an application (such as Change Management), you need a fixed or floating Change Management user license, AND a fixed or floating AR System user license. Also, a fixed Change Management user license can only be used with a fixed AR System user license, and a floating Change Management user license can only be used with a floating AR System user license. When you purchase new application user licenses you have the option of purchasing an incremental application user license (e.g., a fixed or floating Change Management user license by itself, which assumes you already have the companion fixed or floating AR System user license), or a full application user license (e.g., a fixed or floating Change Management user license bundled with a companion fixed or floating AR System user license.) 4. Pricing can also be confusing. A production license is a full price license (e.g., a Change Management application license lists for $22,000), intended for production environments. A development (or dev) license or a test (or QA) license typically costs half as much (e.g., a dev Change Management application license lists for $11,000) but can only be used in a non-production environment. In addition, standby or hot backup licenses, which let you set up a standby (passive failover) server, are also available at half price, but are typically complimentary for large accounts. In the past, Remedy would charge full maintenance fees for dev or test licenses, but that policy changed a couple of years ago and now maintenance for dev or test licenses is half of maintenance for production licenses. Ivan, to answer your question on an application license, that would be equivalent to a server license. (Please note that Remedy does not use the term server license and prefers instead to use the term application license. Since it's a license for the application to run on a server, I call it a server license.) And yes . . . if you want to set up a non-production Remedy environment for your development or QA teams, you'll need to purchase separate server and user licenses. Bummer. Nick, to answer your question on whether a floating application license stays with a user, the answer is no -- only a fixed user license follows the user. If an occasional user logs in and requests a floating license (a background process Remedy performs automatically), if a floating license is available it will be assigned to that user. Once assigned, it remains attached to that user until one of two events occurs: 1) the user explicitly signs out (which immediately releases the floating license); or 2) the user remains inactive, their Remedy session times out, and the floating license is returned to the floating license pool. Please note the timeout clock cannot be set to be shorter than 60 minutes. If you need more detailed answers or have a specific issue to discuss, including licensing strategies and additional pricing information, feel free to contact me directly, off the ARSlist. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, March 30, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject
Re: Remedy Developer Plus
Yes. Remedy Developer Plus (RDP) list price is $8,950 per server. RDP licenses for additional servers are also available at half price, $4,475 per server. Any number of developers may concurrently use a single instance of RDP, on whatever servers RDP is installed, so user licenses aren't applicable. And Kim is correct . . . if you previously purchased Master ARSuite you may qualify for a complimentary RDP license. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Friday, March 30, 2007 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** Do I need some kind of license to use Developer Plus? Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Laura York Sent: Friday, March 30, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** Michael, Remedy Admin 7.0.0p2 was already installed when I installed RDP. It works fine with objects/forms that don't have a lot of workflow associated with it. The form I'm having problems with is the SYS:Action form. It runs for a while loading the objects then before it can complete it gets a JVM need to increase the heap size in the registry error. I have increased the heap size to 1024mg and it's still not enough. Maybe this form is just too big for RDP to handle.. Laura _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Thursday, March 29, 2007 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus Laura, I just downloaded 6.3 today from the same place. LJ Head suggested installing Admin 6, RDP, Admin 7 in that order. LJ also mentioned that RDP 6.3 might not be compatible with ARS 7.x objects - what has your experience been? Thanks Laura, LJ, and Warren for your feedback. Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Laura York Sent: Thursday, March 29, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Plus ** Hi Michael, I have Remedy Developer Plus version 6.3 p1492 installed with Admin version 7.0.0 p2 and it is working. However, I have run into a problem with large forms that have lots of associated workflow, I keep getting a JVM error that says I need to increase the heap size in the registry. What version of RDP do you have? I found ver 6.3 in the patch download area of the BMC support site. HTH, Laura York generationE Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Thursday, March 29, 2007 3:03 PM To: arslist@ARSLIST.ORG Subject: Remedy Developer Plus Does anyone use this anymore? Does it work with 7.x? I tried installing it and it told me I didn't have an appropriate version of Administrator installed - I'm running 7.0.0 p2 - the latest and greatest as I understand. Your feedback is most appreciated. Thanks! Michael Durrant IT Systems Integration Analyst Division of Information Technology Idaho Department of Health and Welfare The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized
Re: Who's in charge of support at BMC?
No guarantees but I know some people in Support. What's the issue? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, March 14, 2007 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? David, That is strange I tried that path, (as was suggested by Tech support) on an issue recently. I tried to escalate the issue on 2/27/2007 to my sales rep. (after a month of back and forth on the issue and getting nowhere fast.) I received no response. So I re-emailed my sales rep again on 3/5/2007 and finally got a I will get answers immediately email in just over two hours from my second cry for help to my sales rep. Then I have heard nothing after that. Immediately appears to mean (at least) more than a business week. And I am still waiting. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/14/07, Shellman, David [EMAIL PROTECTED] wrote: ** Scott, In the past I've escalated through our Sales Rep and they can put me in contact with the necessary people to get past any issues we were having. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Glass Sent: Wednesday, March 14, 2007 11:08 AM To: arslist@ARSLIST.ORG Subject: Who's in charge of support at BMC? ** Does anyone know the email address of the person in charge of support over at BMC? Thanks, Scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-tier vs. User client!
The whitepaper does a great job describing the technical and functional differences between the user tool (fat client) and the web browser (thin client), but it doesn't discuss the operational support and financial differences. Clearly, deploying a full Remedy client on user PC's -- and keeping it patched as updates are released -- takes significantly more IT effort (and money) than using a pre-deployed web browser. Michiel's advice is sound . . . use the Remedy user tool for service desk users and power users, and use a web browser for everyone else. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, February 08, 2007 2:31 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier vs. User client! ** Hi Nisha, The differences are described in a white paper called Action Request System 6.3 behavioral differences between Remedy User and the web client which is available on the BMC website: http://www.bmc.com/supportu/documents/57/05/65705/65705.pdf The most common approach is to deploy the Remedy User tool at least to the Service desk and 'key users' and for other (less frequent) users to use their web browsers. Kind regards, Michiel On 2/8/07, Nisha RAMTRI [EMAIL PROTECTED] wrote: ** Hello All, We are currently on ARS6.3/HD6.0. Some of our users use the Remedy web interface and we have some users using Remedy user tool/client as well. Just out of curiousity, what should should be actively promoted with the users? The mid-tier client or the user tool? What would be the advantages of either one on the other? Thanks. Warm Regards, Nisha Ramtri __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM - Verses What ?
The most useful guides might be: - IT Service Desk comparison, Gartner Research (May 2003) -- possibly updated in May 2006 - Asset Portfolio Management comparison, META Group (October 2004) -- summary at http://www.bmc.com/products/attachments/meta_asset_portfolio_mgmt.pdf Hope this helps! -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 26, 2007 6:26 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - Verses What ? ** FrontRange ITSM is a strong competitor, if you go by looks and OOB functionality. Aand then you install it and begin to look at the guts of it. When I did, I was never as thankful for Doug's architectural genius. And while the light customizations can be done as easily there as in Remedy (maybe even more so), the main language used for the heavy customization is proprietary, and they have only one person who is fluent in it. In fact, by design, there is almost no vendor PS to speak of. You also could not build standalone applications with it. Do you have that Forrester Wave comparison of ITSM products from a year or two back? If you don't, email me privately, and I'll shoot you a copy. It is pretty informative and detailed. Rick On 1/26/07, patrick zandi [EMAIL PROTECTED] wrote: ** Just a Quick Question guys, If you were looking at BMC Remedy ITSM suite.. Is there something else you would look at as a cost comparison, or functionality comparison.. thanks... -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Hardware Compactibility
Sorry Axton, I disagree regarding RAID 5. It may be suitable for general storage and backup, but RAID 5 is a performance-killer for databases. If reliability (fault tolerance) is important, use RAID 0 plus RAID 1 (aka, RAID 0+1 or RAID 10), which may actually outperform RAID 0. RAID 5 performance doesn't even compare. References: http://www.dmreview.com/article_sub.cfm?articleId=2477 http://www.lifeaftercoffee.com/2006/08/31/raid-5-and-oracle-databases/ http://searchoracle.techtarget.com/ateQuestionNResponse/0,289625,sid41_cid46 6681_tax285650,00.html http://www.sql-server-performance.com/sql_server_performance_audit3.asp http://www.dell.com/content/topics/global.aspx/power/en/ps3q99_raid?c=us http://www.dell.com/content/topics/global.aspx/power/en/ps3q99_raid?c=usl= ens=esg l=ens=esg http://www.microsoft.com/technet/prodtechnol/sql/2005/physdbstor.mspx http://www.microsoft.com/technet/prodtechnol/sql/2000/maintain/rdbmspft.mspx http://www.microsoft.com/technet/prodtechnol/sql/70/proddocs/diag/part1/7552 8c01.mspx?mfr=true http://www.eisenschmidt.org/jweisen/misc/storage.pdf Pavan, I suggest you research further to see for yourself which RAID strategy makes the most sense for your database. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, January 25, 2007 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Reg: Hardware Compactibility ** I would avoid raid 0 for db usage. One drive failure means you will be doing a restore. If you have a good raid controller, raid 5 is the best bang for the buck. If no raid 1+0 is slightly more expensive, but has the best of all worlds (striping for performance, mirroring for redundancy, and no parity calculation overhead). Strongly agree with point 3. With trunking, there are several arrangements you can consider, round robin, load balanced, failover, etc. Networks are fun. Axton Grams On 1/25/07, Bradford Bingel [EMAIL PROTECTED] wrote: ** Three additional suggestions you might want to investigate further: 1. On your database server, assuming disk1 is where the database physically resides, consider using multiple smaller drives with RAID 0 (striping). Database performance typically improves -- sometimes significantly -- when the read and write operations are divided among multiple spindles (physical drives). RAID 1 (mirroring) won't give you any performance improvement, and RAID 5 (striping with distributed error correction parity) should be avoided for any database application. 2. Assuming your (Remedy) application server and database server have multiple NIC's (or a NIC with multiple ports), consider Ethernet trunking (or link aggregation). Properly tuned, trunking offers the twin advantages of a) improved performance and b) link redundancy (if one of the Ethernet ports fails, the remaining will continue to handle the network traffic). 3. If your server NIC's and switches support it, considering using jumbo Ethernet frames. Recall that the maximum size for an Ethernet frame remains 1,518 bytes, regardless of the link speed (even gig Ethernet), so even a modest 100Kb data transfer would take dozens of Ethernet frames to complete. Years ago, Alteon Networks (later acquired by Nortel) demonstrated that jumbo frames typically doubled throughput, while cutting processing time in half. Since then, most of the NIC and network manufacturers began offering jumbo frames as an option. I would encourage you to learn more and determine if it makes sense in your environment. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) On 1/25/07, Pavan Kumar Av (Consultant) mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi List, As of now my server's are of below configuration. We have gone live for about two quarters are working just great. Going forward my client is expecting ticket load as given below: Peak License usage: 100 Incident Tickets per year: 120,000 Change tickets per Year: 5,000 Please assist me if the below Hardware configuration with hold good or not. If yes, then for how long. Also let me know what other parameters I can look forward to tune my server to avoid any over loading. Thanks in advance to all. Server Windows Version Model CPU Memory Internal Disks Web Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Application Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Database Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Note: No Clustering or load balancer available as of now. Thanks Regards, Pavan Kumar AV - [Remedy
Re: Reg: Hardware Compactibility
Three additional suggestions you might want to investigate further: 1. On your database server, assuming disk1 is where the database physically resides, consider using multiple smaller drives with RAID 0 (striping). Database performance typically improves -- sometimes significantly -- when the read and write operations are divided among multiple spindles (physical drives). RAID 1 (mirroring) won't give you any performance improvement, and RAID 5 (striping with distributed error correction parity) should be avoided for any database application. 2. Assuming your (Remedy) application server and database server have multiple NIC's (or a NIC with multiple ports), consider Ethernet trunking (or link aggregation). Properly tuned, trunking offers the twin advantages of a) improved performance and b) link redundancy (if one of the Ethernet ports fails, the remaining will continue to handle the network traffic). 3. If your server NIC's and switches support it, considering using jumbo Ethernet frames. Recall that the maximum size for an Ethernet frame remains 1,518 bytes, regardless of the link speed (even gig Ethernet), so even a modest 100Kb data transfer would take dozens of Ethernet frames to complete. Years ago, Alteon Networks (later acquired by Nortel) demonstrated that jumbo frames typically doubled throughput, while cutting processing time in half. Since then, most of the NIC and network manufacturers began offering jumbo frames as an option. I would encourage you to learn more and determine if it makes sense in your environment. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, January 25, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Reg: Hardware Compactibility ** Well, you'll need to do some research on your own, but essentially you'll want to have some way of moving old, closed tickets out of your main ticket form and into one that could be used for reporting, with the intent being to keep the number of records in your main form relatively small (less than 100k, and preferably less than 10k). The old data will rarely be accessed, but users will insist on being able to get to it anyway, and that's usually what is done with it. To accomplish this, you could use DSO, Remedy's new (in v7) archiving functionality, or workflow of your own. It's not that hard to do, the hard part is getting the users and the bosses to sign off on what you are going to do. Rick On 1/25/07, Pavan Kumar Av (Consultant) [EMAIL PROTECTED] wrote: ** Hi Rick, As of now we have no archiving strategy. Let me know how can we have one and what all it needs. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile : +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 26, 2007 4:02 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Reg: Hardware Compactibility ** That looks quite adequate to me, but at 120k tickets a year, I hope you have an archiving strategy, or performance even on that hardware will begin to suffer pretty soon. -- Rick Cook Cook Enterprises 253-278-4112 On 1/25/07, Pavan Kumar Av (Consultant) mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] wrote: ** Hi List, As of now my server's are of below configuration. We have gone live for about two quarters are working just great. Going forward my client is expecting ticket load as given below: Peak License usage: 100 Incident Tickets per year: 120,000 Change tickets per Year: 5,000 Please assist me if the below Hardware configuration with hold good or not. If yes, then for how long. Also let me know what other parameters I can look forward to tune my server to avoid any over loading. Thanks in advance to all. Server Windows Version Model CPU Memory Internal Disks Web Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Application Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Database Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Note: No Clustering or load balancer available as of now. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile : +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED]http://%20/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: DSO - Yes or No
How strong is the need to replicate data across multiple local AR databases? Is there a performance issue with multiple distributed clients (fat or thin) accessing a central AR database? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Wednesday, January 24, 2007 12:55 PM To: arslist@ARSLIST.ORG Subject: DSO - Yes or No ** All, We are a global organization and are discussing the possible implementation of DSO. Does anyone have an opinion? C Christopher H. Pickering Remedy System Administrator Premiere Global Services, Inc. 100 Tormee Drive Tinton Falls, NJ 07712 732.389.3900 X2411/800.333.0568 X2411 [EMAIL PROTECTED] www.premiereglobal.com http://www.premiereglobal.com/ http://www.ptek.com/demos/banners/PGISigBlock.gif __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS outsource
You might also want to provide some additional information, such as: - Technical description of your current environment (servers, OS's, DB's, Remedy products, versions, etc.) - Where the work is to be performed (city) and a description of any offsite options - Brief description of the specific items to be accomplished - Timeframes and durations - Contract type (time and materials, project-based, fixed price, etc.) - Estimate of how many resources are required, and/or past experience - Required vendor qualifications and types of references - Whether you are seeking a BMC Remedy partner, or a third-party provider Also, you should be prepared to offer a budget to go with your description of the specific items to be accomplished. Good luck! -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, January 23, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: ARS outsource ** Be prepared to get flooded with messages from partners. You can start with looking at the Listing of BMC Partners through the following web page: http://www.bmc.com/BMC/Partners/CDA/hou_Partner_Generic/0,3319,5377102_53791 32,00.html I'm guessing you would be looking under: http://www.bmc.com/BMC/Partners/CDA/hou_Partner_Listing_For_Partner_Type/0, 3318,5377102_5379158,00.html Service Providers Partners who host and provide system management services and Partners who take over part or all of the management of a customer's IT infrastructure. http://www.bmc.com/BMC/Partners/CDA/hou_Partner_Listing_For_Partner_Type/0,3 318,5377102_5379158,00.html Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: Tuesday, January 23, 2007 4:01 PM To: arslist@ARSLIST.ORG Subject: ARS outsource ** Hi All - I'm looking for vendors who specialize in the ARS platform and Applications, and who can supplement staff on projects, service request, maintenance work, and who could take on on-going systems administration responsibilities (break/fix upgrades, possibly configuration). Anybody out there have an existing relationship like this for the ARS platform? Thanks in advance - Christopher Cook Applications Analyst Payment Systems 625 Fourth Ave. S., Minneapolis, MN 55415-1665 Direct: 612-340-4342 Toll-free: 800-847-4836, ext. 34342 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a Requirements application built on Remedy?
Good news and bad news . . . The bad news is, I looked and asked around and nobody has even heard of any such application built on Remedy. (There ARE several requirements management tools available, just none that I found based on Remedy.) The good news is, if anyone created one they might be able to turn it into a viable commercial software product. (I know, that doesn't do YOU any good!) Anyone interested in developing this as a third-party application? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Parry Sent: Thursday, January 11, 2007 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Is there a Requirements application built on Remedy? ** Hello Bing, Yes, all of it. Requirements capture, cataloging / classification and traceability through the project life cycle. Take care, Rick Bradford Bingel [EMAIL PROTECTED] 1/10/2007 8:59 PM By requirements application do you mean initial requirements capture, requirements cataloging/classification, or requirements traceability through a project lifecycle? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Parry Sent: Wednesday, January 10, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Is there a Requirements application built on Remedy? ** Hello Everyone, I'm looking for a Requirements application any and all information will be helpful. Take care, Rick __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a Requirements application built on Remedy?
By requirements application do you mean initial requirements capture, requirements cataloging/classification, or requirements traceability through a project lifecycle? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Parry Sent: Wednesday, January 10, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Is there a Requirements application built on Remedy? ** Hello Everyone, I'm looking for a Requirements application any and all information will be helpful. Take care, Rick __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Design Challenge
An alternative is to use the CSS pseudo classes :hover, :link and :visited.
That way your story titles can be blue (or red, or green, or whatever) and
it becomes underlined when the user puts a mouse on it, just like MSN. As
in:
a:link{ color: #ff; }
a:visited { color: #99; }
a:hover { text-decoration: underline; }
Just put them in your style sheet and include them with a link
rel=stylesheet.../link in the displayed page.
And be sure to use an a href=...text/a, like Joe suggested, to create
the hyperlink to the appropriate story page.
Questions? Throw me an email off the ARSlist and I'll throw together some
sample pages.
-- Bing
Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE
Sent: Tuesday, December 12, 2006 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Design Challenge
**
Thanks...my issue is, I need the color change to show up both on the web and
in the client.
I think what I'm going to do is change my color palette so that black text
is OK. I hate to do it, as it's a lot of work and blue text looks more
hyperlink-ish, but I don't see any other way.
It's times like these I really wish I had version 7.0.1.
Norm
Try HotBasic, the future of software development: www.hotbasic.org
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, December 12, 2006 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Design Challenge
Norm,
Have you tried inserting the tag href within the text with a url enclosed
within that tag?
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, December 11, 2006 4:10:04 PM
Subject: Re: Design Challenge
**
Woops! Forgot to mention the key to the challenge-I'm developing in 5.1.2.
Norm
_
From: Kaiser Norm E CIV USAF 96 CG/SCWOE
Sent: Monday, December 11, 2006 2:41 PM
To: 'arslist@ARSLIST.ORG'
Subject: Design Challenge
Hi everyone:
I am designing a new form and have hit a roadblock. I'd appreciate any and
all suggestions.
Here's what I want to do. I want to create a web news portal very similar
to, say, MSN. If you take a look at MSN, you'll see it displays the
headline of a news story as a hyperlink. Click the headline, and the
browser displays another page with the whole story.
I want to reproduce this behavior in Remedy, and the solution must work both
on the client and on the Midtier.
So here's what I want:
- The story headline should appear as text directly on the
background-no Remedy table or view field.
- The color of the headline text should be configurable (blue, red,
green, etc.) to match the design template. In other words, no black text!
- The headlines obviously must be dynamic. That is, the news
person writes the story on a support form and includes a headline. The
headline automatically then appears on the news portal.
Here's what I've thought of so far. I thought about setting an edit field
to Display as Text and then covering it with a transparent URL button with
spaces as the caption. The spaces create nothing but a line. The URL
button could then be positioned just right over the edit field such that the
line looks like it's underlining the edit field text. This solution would
work fine IF I was OK with black text. Unfortunately, the text cannot be
black.
Any ideas out there?
Norm
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Re: Contractor/Consultant fee for approx 6 months
Whoa! $60,000 for 300 hours is $2,000/hour, a hefty rate indeed. (And even if that was TWO contractors, each logging 300 hours, that's still a $1,000/hour rate.) For the greater Port Charlotte / Punta Gorda area, I'd venture $70 - $100/hour would be a competitive range. Of course, complex short-term engagements using a traveling consultant, will probably cost more, while relatively simple long-term engagements using a local consultant, may cost less. Not sure about Remedy consultant availability in SW Florida but would venture it's difficult and you may need to plan on using a non-native and paying travel (or building travel into the rate). For 6 months labor plus travel (airfare, lodging, meals) I'd suggest budgeting around $125K (more for complex work, less for simpler staff augmentation). The closest concentrations of Remedy consultants are probably Georgia and North Carolina. Hope this helps! Please email if you need any additional information or need assistance finding a suitable consultant. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) p.s. How goes the post-hurricane reconstruction? I visit Fort Myers every year and regularly make the drive north. Last time I was through Punta Gorda, downtown still looked a little bare! _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Tuesday, November 21, 2006 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Contractor/Consultant fee for approx 6 months ** Receiently we hired 2 people to help with putting 6.3 on our new server. Our original Sys Admin left to get married, how could she, and left me to be the new sys admin. Thus needing the help. They worked from the end of june to the first week in September and they were paid 60,000 dollars. Just under 300 hrs of work were contracted for. On 11/21/06, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** I have seen some questions going back and forth about consulting and I want to add one to the list. We are thinking of hiring a Remedy developer for about 6 months to help us catch up on some projects. About how much should we expect to pay per hour? Janet L. Mahan Network Systems Management Systems Admin II 941.766.6199 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] http://www.embarq.com/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
OK, apparently I can't control myself and now feel the need to comment on some of these posts. 1. Matt, have you been talking with Deep Throat? If not, perhaps you'd be willing to share your contact's position within BMC Remedy, so that we can better determine the validity of the information they've shared with the ARSlist community. Otherwise, you're just spreading rumors disguised as insider information. 2. Seems a LOT of people are upset that BMC Remedy uses offshore support. Also seems that some of these same people, work for U.S. firms who themselves have moved selected operations offshore! So it's acceptable for other U.S. companies to offshore, just not BMC Remedy? 3. Last comment -- and then I promise to get off my soapbox. I grew up in Michigan and watched for years as the Detroit automakers began losing market share to imports. Had a HUGE impact not just in Detroit, but also in and around just about every town (large or small) for a 500-mile radius. Without orders from GM/Ford/Chrysler, parts suppliers and component factories shut down, and several towns may never recover. So if you're REALLY concerned about keeping the U.S. economy strong, then I'd suggest that you stop buying cars from Japan and Germany, stop buying clothes from Malaysia and Vietnam, and stop buying everything else from China. (So it's acceptable for you to buy that $45,000 Lexus or BMW, but it's NOT acceptable for BMC Remedy to hire offshore talent for technical support? Which do YOU think impacts the U.S. economy more?) Whew . . . sorry for the rant, but I feel better already! -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) p.s. Gary C and Robert K, thanks for making two of the more intelligent posts in this thread! And Robert, you may be right about Alabama . . . and I should know, since I used to live there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 08, 2006 5:32 AM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Rick, I have been told the following from a BMC insider: 1) 10% support reduction by the end of Aug. 2) 10%(more) support reduction by the end of 2006 3) Goal of reduction of support group size located in the USA by 90% by end of Aug 2007 4) BMC is offering some current support people the opportunity to relocated to India to train their replacements and/or manage them. AND 5) Tech support will try to move away from custom questions and towards Out of the Box Application support. I will reserve judgment on if this is good or bad for BMC at this point. But I know it is not good for the USA's economy. ( More people looking for jobs is very rarely a good thing. ) And Rick, yes I have noticed the outsourcing of Engineering. IMHO this is a direct contributor to: more bugs per version, less people who knows the code or how to fix them, Longer lag time for fixes due to different people creating/fixing/enhancing the code and generally degrading quality of docs for an exploding set of changing features version to version. The attention to detail not to mention long standing ARS features/standards are being ignored in the name of progress and all of that is possible when very few of the original team is left holding the captains chair. There are several features that date back as far as I can remember (v2) that were BROKE/REMOVED in v5 and v7. Backwards compatibility appears to be less important than what the next version of the Out of the Box applications needs are. And the real kicker is that these changes were not documented/announced in a way to provide a path forward, or even awareness of the changes for the customer. ( A trend that I think will be the demise of the product line as a custom application platform.) My fear is that this is just the beginning. It is inevitable that at some point there will be nothing left of the original Remedy company. What remains to be seen is if BMC will fill those very big footprints, and if we will like the style of the shoe's that are selected to get that task completed. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/7/06, Rick cook [EMAIL PROTECTED] wrote: ** Can you say trial balloon? I don't know who Jamahowal is, and I doubt anyone else here does, either, so this could be nothing but so much hot air. Besides, Remedy has had outsourced engineering for years - has anyone noticed? Rick ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http
Re: Hellllloooooo!!!!
Title: RE: Heloo
**
Take it from a "local" just up the road in Walnut Creek .. . lots
of places to see and plenty of things to do in Northern California. Better
still, spend a few more days and explore San Francisco, Monterey Bay, Napa
Valley, Old Sacramento, Lake Tahoe,or Yosemite.
Looking for best picksin food? You probably won't have much
time to explore for breakfast or lunch, but there are several excellent
choices for dinner. For Mexican, I'd suggest the Blue Agave in downtown
Pleasanton, or La Ultima in Danville (5 miles north). Looking for
asteak? Try Cattleman'soutside Livermore (5 miles east),
orcome to Walnut Creek (15 miles north)for Ruth's Chris or Vic
Stewart's. Too many excellent Chinese restaurants to name, but Uncle Yu's
in San Ramon (5 miles north) and P. F. Chang's (Walnut Creek) stand out.
BBQ fans, try Back 40 in Pleasant Hill (20 miles north), consistent winner of
the national rib cook-off held each year in Reno.
Please feel free to drop me a line for additional ideas
andinformation!
-- Bing
Bradford Bingel ("Bing")ITM3
California
http://www.itm3.com/[EMAIL PROTECTED]
(email)925-260-6394 (mobile)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
cookSent: Thursday, August 31, 2006 3:47 PMTo:
arslist@ARSLIST.ORGSubject: Re:
Heloo
**
Wow, there are so many. I have honestly never had a
bad meal in that town (as those who've seen me can attest). There's a
sandwich place right across the street from the training facility that sells a
steak sandwich that is absolutely the best I've ever had. All the places
downtown are great.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 3:21
PMTo: arslist@ARSLIST.ORGSubject: Re:
Heloo
**
Rick: And
your favorite place is??? BTW, the RAC and RSP are deliberately hard to keep the number of people
with them current and knowledgeable.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick cook Sent: Thursday, August 31, 2006 3:11 PM
To: arslist@ARSLIST.ORG Subject: Re:
Heloo
** Audrey, if the RSP class is like the
RAC class, you'll need to demonstrate the ability to gather requirements from a
customer, write a requirements doc., develop a system from a set of
requirements, and present it to the customer. The application is
significant, but isn't a rocket science type of thing. There's also a
written test.
And Pleasanton is a wonderful place to
have a class. If you go, you HAVE to go to the old downtown. I just
love it there.
Rick
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 31, 2006 2:52 PM To: arslist@ARSLIST.ORG Subject: Re:
Heloo
**
Audrey:
You want Lenny as your instructor if he teaches the
course. I've heard that he is working on the other instructors trying to
bring them up to and keeping them at his level.
James McKenzie
-Original Message- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Audrey H Franklin Sent: Thursday, August 31, 2006 12:23
PM To: arslist@ARSLIST.ORG Subject: Re: Heloo
James,
I am not familiar with Pleasanton, CA. All Remedy Classes I
attended were in Columbia, MD.
However, I plan to take the RSP class in October, and would like
to know if you have any pointers on the best way to prepare? My role and
responsibilities at work does not give me any opportunity to develop, so I
installed Remedy at home and am trying to build applications.
All suggestions are welcome.
Many Thanks,
Audrey Franklin
- Original Message - From:
"McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED] Date:
Thursday, August 31, 2006 3:08 pm Subject: Re:
Heloo
Audrey: Pleasanton, CA BMC training center. It is 'around the corner'
from the old Remedy
Training Center. James
Mckenzie -Original
Message- From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Audrey H
Franklin Sent: Thursday, August 31, 2006 12:01 PM
To: arslist@ARSLIST.ORG Subject: Re: Heloo
James,
Where was this class held? Audrey
- Original Message - From: "McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED]
Date: Thursday, August 31, 2006 2:54 pm Subject:
Re: Heloo
Audrey:
Yes there was the normal $500/day school charge. However, we
got to do
something special each day for lunch. The first day was a get together with
Engineering. The second was a session with DOUG! The third was
Re: Running Remedy w/o Maintenance ?
Title: Running Remedy w/o Maintenance ?
**
To answer your questions . . .
Yes, definitely possible and several Remedy customer do indeed run the AR
System server and applications, without maintenance. While there may be
some cost advantages in going sans support, here's what you give
up:
- Access the world famous (and award winning) Remedy support
team and online knowledgebase
- Complimentary patches
- Complimentary upgrades and additional licenses (like
MidTier)
- License support when you swap NIC's or rehost your Remedy
software to a new platform
And yes, there are more affordable third-party support options but, from
what we understand,the savings are not that significant. (Perhaps
other ARSlist'ers would be willing to describe their experiences with these
independent support contracts?)
-- Bing
Bradford Bingel ("Bing")ITM3
California
http://www.itm3.com/[EMAIL PROTECTED]
(email)925-260-6394 (mobile)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert
SBASent: Thursday, August 17, 2006 5:44 AMTo:
arslist@ARSLIST.ORGSubject: Running Remedy w/o Maintenance
?
**
Hello folks,
just wondering is anyone of you is successfully
running a Remedy Server/Application w/o support contract/maintenance ?
Would that be possible at all ?
From my point of view this is kind of risky - not
possible. For example if your NIC melt's or infrastructure changes may require a
Remedy patch.
However, what do you think ? ...or is anyone running
without a Remedy Support contract ? ...on a related note, as far as I know there
are cheaper 3rd party support solutions as well, right ?
Thanks, Robert
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Re: Statistical help needed
This reply takes a few steps back from Chris' reply . . . Answers: A1. Yes; just about any size sample can be used for a statistical analysis. But to be accurate in your analysis and reporting, you should also disclose the base population size along with the survey sample size. Question may become, of the 3,500 requests received, how many are from unique individuals? (If you receive a ton of requests from 30 people, then a sample of 25 would be pretty good. But if you receive 3,500 requests from over 3,000 people, then a sample of 25 would be relatively poor. Catch my drift?) Results might vary month to month but I suspect you'll see an smoothing effect over the course of a few months. A2. You may want to perform an analysis of variance (ANOVA) or another form of factorial analysis. A3. When you want to include timescales, you'll may want to perform some form of regression analysis. Good news is, this is easier than it may sound! Feel free to contact me directly if you need additional information or would like to discuss how to get started. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, August 14, 2006 1:45 PM To: arslist@ARSLIST.ORG Subject: Statistical help needed Hello, suppose you have 4 questions in a survey based upon a request closed within the last week. A ? B ? C ? D ? Each question can be answered from 1-6 (1 is very unsatisfied). Each survey is connected to a Customergroup (20 different are possibly) Each survey is belongs to an 'Productarea' (15 different are possibly) We send 25 surveys each week, 80% are answered. We close about 3500 requests each week. Question 1: Is 25 each week enough for statistical calculations after a couple of months when we will have some hundred answers. Question 2: We would like to find our bad area, is it question C for a special Customer, or is it related to only an Productarea/maybe in combination with a Customergroup, or is it question A for all Areas? Excel for reporting (pivotable?) or is there a better way? Of course it's important to also have time included in the report, are we better the last 3 months than the 3 before? Of course we take care of the answers each week, and handle unsatisfied answers, works, but we miss a way to clearly report the surveyresults with focus on 'This is our poor area'. Any comments will be appreciated. The survey itself works perfectly. L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and Lotus Domino Integration
**
Big assumption here is that your Lotus Notes/Domino database is laid out
like a table and all the "records" are relatively consistent. Problem is,
Lotus Notes/Domino uses an object database engine and, depending on the
application/database design, it may not resemble a SQL-compatible relational
database. BLOBs and other free-form entries, even within documents filed
under the same form, will blow a CSV file out of the water.
Suggest contacting your Lotus Notes/Domino application/database designer
and reviewing the structure of the document stack you want to use, to ensure
that information can be pulled out with for use in a SQL-based
application.
-- Bing
Bradford Bingel ("Bing")ITM3
California
http://www.itm3.com/[EMAIL PROTECTED]
(email)925-260-6394 (mobile)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cox -
HomeSent: Tuesday, August 15, 2006 11:33 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy and Lotus Domino
Integration
**
Virtually
anything is possible.
Simple
example: If the Lotus Domino cases (records) can be automatically dumped
to a CSV-type file then there are various routines/systems for automatically
moving CSV data to Remedy.
Jim
Fox
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
Tarey M. GettysSent: 08/15/2006 1:47 PMTo:
arslist@ARSLIST.ORGSubject: Remedy and Lotus Domino
Integration
**
Listers,
Has any
one ever integrated Remedy and Lotus Domino? We may have a requirement that help
desk calls tracked in a Lotus Domino database be automatically transferred to
Remedy. Is that possible?
Thanks
for your help,
Tarey
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posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Adding JavaScript To Mid-Tier Version 6.3
That would be only if you choose to use JavaScript extensions. Standard JavaScript can be embedded in your HTML as native code, or can be stored outside your HTML block and referenced via a script tag, as in: script type=text/javascript src=YourJavaScriptSourceFile/script Since JavaScript is a client-side scripting language, suitable for use with virtually all browsers on virtually all operating systems, it is NOT necessary to use a JSP-enabled server. (In fact, standards-based open source fans would probably encourage you to avoid JSP -- or ASP -- altogether.) -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 09, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Adding JavaScript To Mid-Tier Version 6.3 Yes In the 6.3 Admin tool go to Form - Current View - Properties - the Appearance tab. You have 2 buttons (Edit Web Header Content and Edit Web Footer Content). NOTE: Some Javascript functions require the web server to execute them from a .JSP file in order to process. In that case you can save the function in a .jsp file on your web server and use a HTML script include directive in the header or footer. i.e. In the footer put something like: SCRIPT src=/arsys/shared/scripts/get_client_info.jsp language=JavaScript/SCRIPT Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Wednesday, August 09, 2006 10:48 AM To: arslist@ARSLIST.ORG Subject: Adding JavaScript To Mid-Tier Version 6.3 Hi All, I had one more question. Is it possible to add Javascript to a form source in this Mid-Tier version? I wanted to add a function to the source. Thanks, Jack Samson Remedy Administrator ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Developer Job Opening
Title: RE: Developer Job Opening
**
Robert and Axton, thanks for the support!
And Robert, gotta tell you I personally spent 10 years at NASA (Marshall
and Langley) as a software project manager. Glamorous and personally
rewarding, but not very rewarding financially. Then again, the well-paying
jobs don't tend to be glamorous. Guess you need to be in Hollywood to have
both?
-- Bing
Bradford Bingel ("Bing")ITM3
California
http://www.itm3.com/[EMAIL PROTECTED]
(email)925-260-6394 (mobile)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert
SBASent: Wednesday, April 19, 2006 10:12 PMTo:
arslist@ARSLIST.ORGSubject: Re: Developer Job
Opening
**
Thank's Bing. Second that ... and
thank's Ron for posting that.
Now, working for the NASA how "cool" is
that eh ? ( I don't know :-)
Germany is a tad bit to far away to
even consider though :-) (although Im holding an US passport too ... but German
social system and vacation! is more nice hehe ).
Cheers, Robert __20060125___This posting was
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