anyone seen this error ?
This error is appearing multiple times in my arerror.log on our test system. We are runnin ITSM 7 patch 4 on Windows. This look familiar to anyone ? 390603 : : You do not currently have permission to modify a problem investigation request. Notify your administrator. (ARERR 1631135) -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Delete - Entry
Yes it does work after adding an AND, thanks folks. -- Regards, Louise van Hine [EMAIL PROTECTED] Quoting Robert Halstead [EMAIL PROTECTED]: Louise, Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending I think you need an AND in that qualification. Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ AND 'Status-Dtl' = Pending Application-Query-Delete-Entry takes 2 params, the first is the form name, the second is a qualification string. It's a little confusing, but the qualification string is not surrounded by quotes so it's hard to determine the 2 params. On 10/30/07, Blankenship, Mark (Mark) [EMAIL PROTECTED] wrote: I don't think so. I have always used 2 pieces of workflow. 1st. Sets flag to 'Delete'. Based on whatever qual. 2nd. If flagged, run Delete process. Mark Blankenship -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Monday, October 29, 2007 2:02 PM To: arslist@ARSLIST.ORG Subject: Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables? Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Estimated Resolution Time bug on Incident
I asked about a week ago whether anyone else had noticed that when Incidents are created, the Estimated Resolution Time was getting set to Next Target Date instead of the appropriate calculated value from the service level record. I reported this to BMC and was given the existing defect number: SW00275136, for those who have not noticed this. There is no estimated fix date for it. -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables? Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: application query delete
Hi Fred, Uh duh of course!!! -- Regards, Louise van Hine [EMAIL PROTECTED] Quoting Grooms, Frederick W [EMAIL PROTECTED]: This is not a valid query 'Request' = $Request ID$ 'Status-Dtl' = Pending Since all you care about is Status of Pending use 'Status-Dtl' = Pending If you need Request ID and Status of Pending use an AND 'Request' = $Request ID$ AND 'Status-Dtl' = Pending Think of it as a normal Advanced Query in the User Tool Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Monday, October 29, 2007 2:02 PM To: arslist@ARSLIST.ORG Subject: Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables? Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with ARERR 552
Hi Dave, I got this error on the Change Console form after I did the Patch 5 upgrade to ITSM 7. For some reason, the upgrade failed to create the requisite field 179 that is called by the table in the form. I reported this as a high urgency issue and logging of the error revealed that something had gone wrong with the install, but it was not in their knowledge base as a known issue. Because the installation was a test installation it made the most sense to simply reinstall CM. this may be a flaw in your installation or upgrade that might be best suited to reinstallation, but it is alarming that the error is happening on the Group form. -- Regards, Louise van Hine Quoting [EMAIL PROTECTED] [EMAIL PROTECTED]: ** Anyone have a recommendation for this. When accessing the Group form we receive the error ARERR 552 Failure during SQL operation to the database: Invalid column name 'C179', (SQL Server 207)Invalid column name 'C121', (SQL Server 207)Invalid column name 'C120', (SQL Server 207) This error prevents us from viewing, creating or modifying records on the Group form. The fields exist in the 'field' table but do not exist in the 'T9' table. All efforts to resolve this through the Admin tool have been unsuccessful. My best guess on cause would be a problem with the form creation/import during our database upgrade to 7.0.1. I would try to manually create the fields in the T table, but do not want to cause more issues than what I have. Equally unsuccessful was to open a high impact ticket with BMC Support over 24 hours ago (ISS03190758). They have been unresponsive and have failed to meet the Fast-Track SLA. (If anyone from BMC is monitoring the list any assistance would be greatly appreciated.) Windows 2003 Server / MSSQL 2000 / BMC Remedy AR System 7.0.1 P4 Thanks in advance, Dave Fincher __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
v. 7.0.1 Incident - Estimated Resolution Date wrong
My customer has reported a consistent problem where the Incident record has the Estimated Resolution Date gets set to the Incident Response Time, rather than the Incident Resolution Time. I have tracked this down and the filter does indeed set this field to the Next Target date. What I don't understand is why this always seems to be the Incident Response Time rather than the Resolution time. Anyone seen this? Naively I reviewed the open defects on Incident and didn't find it. It appears to run this way OOB. The documentation on the Incident module states that Estimated Resolution date should be the incident reported date plus the time allotted by the service level agreement for resolution. -- Regards, Louise van Hine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM Patch 5 failing
I have installed Patch 5 but clearly something went wrong that did not show up in the logfiles because I was getting SQL errors upon opening the Change Management Console. The answer was reinstallation. I was at another customer site this week which had installed Patch 5 with apparently no problems. It sounds like it works sometimes, for some folks, and fails sometimes, for others. These both were Windows systems with MSSQL databases. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting dcharters [EMAIL PROTECTED]: Developer Cache mode was turned on. I also tried importing the def files directly and they failed. Has anyone succesfully installed patch 5 yet? On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote David, Did you put your servers on a development cache mode? If not roll back to pre-patch 5 (assuming you got a DB backup pre- patch 5 install). Then put your server(s) in a development cache mode. Then attempt the install. If you still get these errors or if you have got them after attempting to install with them being in a development cache mode, it might be useful if you send across your install log files. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of dcharters Sent: Wednesday, October 03, 2007 1:49 PM To: arslist@ARSLIST.ORG Subject: ITSM Patch 5 failing Listers, I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB 7.0.1. I installed Ptach 4 of each version initialy. I am now trying to install Patch 5. It has failed on 2 seperate servers multiple times. It fails on importing some of the definition files. Has anyone seen this before? Regards, David Charters 317-331-8985 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007 10:08 AM _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
You really don't save a lot of money in software purchasing cost between ARS and Magic - what you save is consulting time/dollars in the implementation. so up-front costs are still there whether you choose an ARS or a Magic initial solution. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Hammons [EMAIL PROTECTED]: I agree with what's been posted so far. I had the opportunity to work with Magic Version 8 for a customer and while it met some short term needs, it is not a flexible to work with from a administrator's perspective. What would be easy customizations to make in Remedy seemed to be a choir in Magic and you would have to bring down and restart the whole application for the simple changes to appear. If the customer wants a more stable, flexible solution that can grow with the business I would definitely follow some of the recommendations already made here. I don't think that there is an easy migration path from Magic to Remedy, nor in my humble opinion will there ever be. Just my .02. Hope this Helps. Scott Scott Hammons Scott Hammons Principal Consultant Tivoli Security Practice Advanced Integrated Solutions, Inc. [EMAIL PROTECTED] Cell: From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of James Van Sickle [EMAIL PROTECTED] Sent: Friday, September 28,:39 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now. Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: [ARSLIST] ARS Helping Out The [EMAIL PROTECTED] Little Guy ORG 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to upgrade to ARS.(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the upgrade features from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as complex as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then
Status Transitions in ITSM 7
I had an interesting issue come up with making a modification to the CM module in ITSM7 (patch 5.) There is a filter error that comes up which reads and checks a value from the SYS:Status Transitions form, apparently checking whether the status transition is invalid or valid, however, the value it checks for is not the invalid flag but rather it sets (triggering the error) when the status value is set to Enabled. The only thing that would allow me to get past the error was setting the status on the Status Transition records to Offline. I can't help but wonder whether the workflow was supposed to check that Valid? flag rather than the status flag, or check both flags before setting the temp field to trigger the status transition error. Has anyone else seen this? Any thoughts on manipulating those Status Transition records? thanks for any feedback, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Should we be fixing vendor bugs?
I have a sort of related problem, but haven't yet got an answer from support about what the root cause of this problem is. I installed the latest version ARS 7.0.2 and then the CDs for ITSM dated November 2006. In starting up ITSM I got an error on the Change Management console view which has been traced to field 179 (instance id) is not in the database table for CHG:Infrastructure Change. Has anyone seen a fresh install of CM come up with this error, and do you know what might cause it ? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Joe D'Souza [EMAIL PROTECTED]: ** That really depends on what the fix to the problem is and whether or not there will actually be a fix engineered by Remedy support or not.. They have for example, outstanding issues with the Remedy Customer Support application. I have been on projects with a customer, who have had performance problems and these problems have mainly been due to bad queries or queries run against large tables with no appropriate indices, etc. I haven't heard that there were any official fixes to these problems, and part of my project with this customer was to correct these problems myself. Your best bet in such cases would be to document the changes you have made to fix these problems, as well as take backup def files of your changes if that is possible. BEFORE applying any patches later, it would be good to read through the read me files and check to see if the list of fixes corresponds to the fixes you have implemented yourself as chances are the fix might be the same thing. It might also be a good idea to notify Remedy support of that bug and inform them about the changes you have had to make to correct them. That way they might be able to advise you based on the record of that incident with them on their records, on the best way to install a new patch that they have released as they should be able to have a fair idea (hopefully) of the changes their patch would install on your system and would know if that would interfere with any changes you have implemented manually prior to the patch.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Tuesday, September 18, 2007 11:17 PM To: arslist@ARSLIST.ORG Subject: Should we be fixing vendor bugs? Hi AR Listers, I'm not sure if this question has been posted before. We are on IM/PM 7.0.2 patch 5 and have found some out of the box bugs from our system testing. Some of these bugs are high priority for us to fix them now because they cause either confusion to users or inconsistency. We've reported some in the past but not sure whether they would be fixed in the next patch. Our concern is that if we fix them by ourselves would it cause add-on complexity when we apply the next IM/PM patch (in case they do get fixed in the patch)? How do you handle vendor bugs if they are something you have to fix sooner than later? Your feedback is much appreciated. Thanks, ~Mary 949-975-5180 ext - 55180 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: the mystery of ITSM patch 5
Hi Matt, That pdf you refer to is included in the patch .RAR file. I did not see a doc on what was updated on the CMDB, but the Problem and Incident Management doc does contain a list of issues that are addressed, as well as objects that are updated. However, that is not the documentation I really need. The documentation needed is what happens when the errors occur? what do the error messages mean? If I get a fatal error (as I did) after an apparent successful installation of the CMDB portion and a reboot, do I run it again? That is the type of information needed to really evaluate what happened with this installer, adn I just... don't see it anywhere. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Matt Reinfeldt [EMAIL PROTECTED]: Rick, There is a technical bulletin titled: BMC Remedy IT Service Management 7.0 Patch 005: Describes how to install Patch 005 with ITSM applications that have been customized. Or something to that effect... that may provide some of the information you're looking for. It can be obtained here: http://www.bmc.com/supportu/documents/17/17/71717/71717.pdf (hopefully that link works... If not, go into supportweb - documentation - BMC Remedy Service Desk Application (v. 7.0.02)) Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, September 05, 2007 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: the mystery of ITSM patch 5 Louise, the problem you reported is one of the reasons we're not going to install patch 5. I asked (after digging through the docs as best I could) for a list of what was added/modified/removed as a result of the patch, so that we could know what of our customizations might conflict with those. I was told that there was no list. I escalated to Engineering, which told me the same thing. Now we all know that there COULD be a list, so it's a matter of won't rather than can't at this point. In the meantime, the level of risk is an unknowable thing, and therefore we cannot install the patch. Seems as though a product manager should understand issues of change and release management - in a real life environment - before asking customers to do something as silly as install a blind patch. If I am in charge of a Remedy application, and my admin says he wants to put a patch in, the first question I want to ask is Why, and the second is How will it affect what we already have?. That the person in charge of releasing this patch apparently couldn't anticipate such a question is troubling. I guess that's what happens when one rids oneself of the nuisance of the people that do understand such things, and replaces them with those that don't. As to the verification of what's been upgraded, if they are still creating html logs, those are the most reliable sources of information on the subject of success or failure of an installation or patch. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Wednesday, September 05, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: the mystery of ITSM patch 5 This week I downloaded from the patches section the ITSM patch 5 installer, which is supposed to be one monolithic installer to patch all installed ITSM apps in one go. I ran this installer against a latest version ARS 7.0.1 patch 4 server. It would stop and hang and do nothing for hours, and finally I ran the installer with force errors and it ran for hours before it announced it had updated the CMDB, and shortly after the reboot, quit with a fatal error. There isn't any further information in the logs for this, and it had thrown 7 errors during the installation it did do. Now I have no way to tell whether my ITSM is patched, unpatched, dead, half dead, or just the CMDB got upgraded. Anyone else have any information on this ? The readmes on it are relatively uninformative. Regards, Louise van Hine KTSL, Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
the mystery of ITSM patch 5
This week I downloaded from the patches section the ITSM patch 5 installer, which is supposed to be one monolithic installer to patch all installed ITSM apps in one go. I ran this installer against a latest version ARS 7.0.1 patch 4 server. It would stop and hang and do nothing for hours, and finally I ran the installer with force errors and it ran for hours before it announced it had updated the CMDB, and shortly after the reboot, quit with a fatal error. There isn't any further information in the logs for this, and it had thrown 7 errors during the installation it did do. Now I have no way to tell whether my ITSM is patched, unpatched, dead, half dead, or just the CMDB got upgraded. Anyone else have any information on this ? The readmes on it are relatively uninformative. Regards, Louise van Hine KTSL, Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
srms in the licensing file ?
I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: srms in the licensing file ?
Thank you, Scott, I managed to get the license applied without problems! By the way, I did try later in the day to get a download of the Admin.exe from the 7.0.1. patch FTP, and was successful. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Parrish [EMAIL PROTECTED]: This is not a patch issue. Just type the name into the field rather than selecting it from the list. You have type the name in just as it appears in the license information sent to you by BMC. On the other hand, I've had the same problem with the patch download. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, August 31, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: srms in the licensing file ? I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I just installed the latest 7.0.1 patch on Win 2003 and it went in without a hitch, I am still in the process of installing ITSM on top of it though, so I haven't any feedback about how it functions. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting patrick zandi [EMAIL PROTECTED]: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC have done it again
I can get patches OK via the old Heritage system, what I can't seem to do is get EPD to save a favorites list. It tells me repeatedly there is an application error and to log in again. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Robert Halstead [EMAIL PROTECTED]: so I'm confused now. For patches to Remedy, do we go through the EPD or the old way? I'm looking for patch 22 but I'm not sure if the files the EPD are the up-to-date files or some other version. Also, has anyone had any trouble actually downloading the patch contents the old way? It seems that IE become un-responsive after a little while. I'm tring to get the documentation on the server patch and it seems to kill IE. On 8/20/07, patrick zandi [EMAIL PROTECTED] wrote: ** must have got confused with the email sent me by BMC is says.. New Electronic Product Distribution Site for All BMC Software Products Our BMC Software Customer Support Web site has been enhanced to provide our customers with greater self-service capabilities. The launch of our new Electronic Product Distribution site gives you increased direct access to our products and offers: A single download site for all BMC products Self-serve maintenance downloads Ease of use through a four-step download process and search capabilities License Key Information for each version of your product Individualized Favorites list of products Thanks Dave.. On 8/20/07, Easter, David [EMAIL PROTECTED] wrote: ** I thought it was going to provide me with my licesnes too, I just did not see it though... ? License key generation is not within the EPD structure and remains available in its original location on Support Central. You can find it under the Licensing and Passwords link. http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,00.html There are links to this site within the license key information document for each product. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of patrick zandi Sent: Monday, August 20, 2007 5:20 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again ** Tested it a minute ago.. worked fine.. The only complaint I had was the search function, if you previously selected a product then decided to add something with seach text - it clears out what you selected. Works Great.. Much better tool. I thought it was going to provide me with my licesnes too, I just did not see it though... ? On 8/20/07, Ian Trimnell [EMAIL PROTECTED] wrote: ** Just went to BMC Support Central to check out the latest patches and have noticed that they have gone and changed the product download area. This has now changed to Electronic Product Distribution (or EPD) and it does not now work with any of my browsers :-( Response from https://webapps.bmc.com/epd/ is: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /epd/. Reason: Error reading from remote server Why oh why do these people go and change things? BTW, I am using Firefox 2 and IE 6 and they both worked with the old download system. So my question to BMC is 'what has changed?' Yours in frustration, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
itsm 7 installing and configuring course
Hi folks, there were some questions posed last week about the ITSM courses and whether they are open to customers. I am on the ITSM 7 installing and configuring course, and they did restrict the courses for a time, according to the instructor. However due to customer demand, they have made the Installing and Configuring course available to customers, and in fact there are quite a number of them in the course this week. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 7.0 Admin training
I am taking a course in Pleasanton (Installing and Configuring ITSM 7.0) next week that is listed on the education list as available to the public. It does have prerequisite required courses, however. Could it be that it is restricted due to the prerequisite courses? Just a thought. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Timothy Powell [EMAIL PROTECTED]: ** Rick and Norm, I heard from two very reliable sources that these classes, reserved for partners and/or internal BMC employees, were routinely being cancelled by BMC for unknown reasons. It was assumed by these sources that it was due to lack of adequate teaching resources and schedule conflicts. I was also told by these two sources that BMC would not be opening these classes up to customers/independents because BMC doesn't want us involved in future implementations any longer. They want to control who does it and how it's done (BMC and BMC partners using their certified implementation specialists). Look at the other part of thisyou can't play with the 7.0 apps any longer because it takes a set of full blown licenses and not many of us independents can afford that. On the other hand, partners are given the licenses as part of their partner agreement. So you can't muck around and learn the apps and you can't get implementation training.I don't know about you, but I know what 1+1 appears to equal.. **disclaimer** This is what I was told by two different partner repsnot what I personally know to be fact. Tim - FROM: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] ON BEHALF OF Rick Cook SENT: Tuesday, July 31, 2007 11:16 AM TO: arslist@ARSLIST.ORG SUBJECT: Re: Remedy 7.0 Admin training ** That's true. I do hope they either open that up to customers soon, or offer a reasonable alternative for them. Many want to attend training to be able to effectively administer the apps, and I don't see a class that does that for them.Initially, it was restricted to ensure that the implementation consultants would have first dibs on the space. I don't know what the demand/demographics currently are for that class, or whether they justify continuing the restriction.Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 31, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.0 Admin training I heard the same thing. Is it true? Rhetorical question: If true, why in the world would they do that?! On 7/31/07, JOHN ATHERLY wrote: ** Thanks all I heard some where that Installation and Configuration of ITSM 7 is only for partners John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __20060125___This posting was submitted with HTML in it___ -- Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Say what about that knowledge base?
I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a huge JSP error. Could it have something to do with running Mozilla Firefox 2.0? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Re: Software Developer Remedy Job at Amazon.com com job link to website
I don't know, Geoff, that isn't such a bad thing! I did it and survived! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Geoffrey Endresen [EMAIL PROTECTED]: ** The only disadvantage is that you would be working with me ;0) http://www.amazon.com/b/?node=239362011 -- -Geoff Endresen http://Amazon.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Say what about that knowledge base?
and not only this, but I am looking at a support document that says that IE 7 is not compatible with AR products. O.o. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Rick Cook [EMAIL PROTECTED]: Ironically, there was a time not that long ago that I could get the KB site to work WITH Firefox, but not with IE. That was before they 'fixed' it, though. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, July 26, 2007 6:20 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? - it makes no sense that with a major browser platform one can't use that site! Especially considering how much support costs. I mean ... *seriously* ... On Jul 26, 2007, at 7:03 AM, E. Louise van Hine wrote: Yes, I felt a bit silly asking the question before dragging IE back out of its dungeon, and got the search function to work but not with multiple free text terms - even when I know the article is there. so I AM going to try Stephen's tool suggestion. I logged a call anyway - it makes no sense that with a major browser platform one can't use that site! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Shellman, David [EMAIL PROTECTED]: Re: Say what about that knowledge base? It wouldn't work for me with Fire Fox. When I logged issue with support, the answer was Fire Fox is not supported. Once I switched to IE and allowed pop ups for the site I had no problem. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Jul 26 06:36:15 2007 Subject: Say what about that knowledge base? I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a huge JSP error. Could it have something to do with running Mozilla Firefox 2.0? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Say what about that knowledge base?
Yes, I felt a bit silly asking the question before dragging IE back out of its dungeon, and got the search function to work but not with multiple free text terms - even when I know the article is there. so I AM going to try Stephen's tool suggestion. I logged a call anyway - it makes no sense that with a major browser platform one can't use that site! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Shellman, David [EMAIL PROTECTED]: Re: Say what about that knowledge base? It wouldn't work for me with Fire Fox. When I logged issue with support, the answer was Fire Fox is not supported. Once I switched to IE and allowed pop ups for the site I had no problem. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Jul 26 06:36:15 2007 Subject: Say what about that knowledge base? I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a huge JSP error. Could it have something to do with running Mozilla Firefox 2.0? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
about that matt reinfeldt site
I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and post things, and I can neither login (forgotten password) nor create a new account. My contact messages have gone unanswered. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: about that matt reinfeldt site
I logged in to the main site: where it says Login Form Username: louisev thank you very much! my private email address is the one you replied to: [EMAIL PROTECTED] -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Vincent RIEDWEG [EMAIL PROTECTED]: Hi, What's your account, I will have a look. Did you subscribe for the site or the forum? Regards, Vincent. -Message d'origine- De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de E. Louise van Hine Envoyé : mercredi 18 juillet 2007 11:07 À : arslist@ARSLIST.ORG Objet : about that matt reinfeldt site I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and post things, and I can neither login (forgotten password) nor create a new account. My contact messages have gone unanswered. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: about that matt reinfeldt site
thanks, Matt... looks like my site login is straightened but not the forum login. Sorry to take up bandwidth on the list for this but I did not have a different account to message you...! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Matt Reinfeldt [EMAIL PROTECTED]: Louise, Sorry for the inconvenience! I must have a defunct e-mail account somewhere. I'll rectify that! We'll get you all straightened out. Thank you, Matt Reinfeldt -Original Message- From: E. Louise van Hine [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 4:07 AM To: arslist@ARSLIST.ORG Subject: about that matt reinfeldt site I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and post things, and I can neither login (forgotten password) nor create a new account. My contact messages have gone unanswered. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Tenancy mode
multi-tenancy refers, I believe (without having the thing in front of me at the moment) to do with being able to change the organization that a login belongs to, and that this is a necessary setting for setting up LDAP single sign-on integrations. I know that when I did an LDAP to Lotus integration I had to have multi-tenancy selected to set up the LDAP. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Howard Richter Sent: Samstag, 23. Juni 2007 19:43 To: arslist@ARSLIST.ORG Subject: Re: Tenancy mode ** I myself have been trying to understand what happens when you go to Multi tenancy as well. Anyone have a real good idea what is going on behind the covers? Howard Richter On 6/23/07, roseta [EMAIL PROTECTED] wrote: Hello, I wanted to know if I change the tenancy mode form single to Multi what are the effects. in document it says: single tenancy mode is required if you need unknown users to access the ITSM Requester console. but who are unknown users. I thought unknown users are whom do not have licence . but these users can login and see the request console if multi tenancy is selected. who are the unknown users exactly??? Regards, Roseta -- View this message in context: http://www.nabble.com/Tenancy-mode-tf3968428.html#a11264334 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
