Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines

[Meyer, Jennifer L]

Really, BMC ought to have dedicated psychics standing by on their upgrade 
hotline.

Jennifer Meyer

P.S. In the interest of full disclosure, my name really is Jennifer Meyer.  My 
maiden name was Jennifer Spaeth.  While in elementary school, I went by my 
step-father's last name, which is "Schick," so references to my maiden name 
don't surface in public records until 1988 or so, and references to my current 
last name don't surface until 2003.  But the internet didn't exist in any 
useable form until 1998, so don't bother checking.  And if you google "Jennifer 
Meyer," you'll just find Tobey McGuire's wife.

And if anyone steals my identity, I'm just going to kill myself, because 
changing my name is just too freaking hard at 40.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, October 24, 2011 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines

**
Just to clarify, if you've already gone through the process of implementing 
overlays you would not have to go through it again.   So if you are on ITSM 
Suite 7.6.04 SP1 with overlays in place, just upgrade to SP2.  You do not need 
a staging server, need to run BPCU again, etc.

Once overlays are in place, all your customizations (extensions and 
modifications) will be identified and preserved as you upgrade to future 
versions.  This is what will make the upgrade process much simpler moving 
forward.

If you have not yet implemented overlays, you will need to follow the steps in 
the white paper and installation instructions - but just one time... not each 
time you upgrade.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Monday, October 24, 2011 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines

** ROFL   : They also mentioned the upcoming, just push a button and walk 
away.. come back later and it is all done..
That sounds a little scary..   Trust me... Trust me.. Loook into my eyes... and 
Trust me.
Ahhh... I trust you... I will trust you... alll is fine I am happy. it 
works...

""The more I work with this the more I dislike it.  I miss the good old days 
when I could just replace the arserver.exe file and the .dll files and my patch 
was done!""

Hurry and Wait Clarie... Hurry and wait ! > We need the year of the 
"administrator/developer" to come back...
I remember that year..
On Mon, Oct 24, 2011 at 1:11 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Am I missing something?  Is there a simple document that lists the steps 
require to upgrade from the 7.6.04 SP1 to SP2 version?


BMC Remedy IT Service Management
Suite 7.6.04 Service Pack 2 Upgrade
Procedures and Guidelines
White Paper

Ok, I'm reading this to see how complicated it will be to upgrade from SP1 to 
SP 2.

The document mentions all kinds of version that have nothing to do with SP1.

In their "Staging Server Setup" chart/table document they have: (p20)

"This may require multiple downloads per product. For example, to upgrade to 
BMC Remedy
ITSM Suite 7.03 Patch 009, you also need to download 7.03, 7.03 Patch 007, and 
7.03 Patch 009.
Version and product information can be found in the Shared Application 
Properties form."


What does this have to do with Upgrading ITSM 7.6.04 SP1 to SP2??? Or even 
7.6.04 to SP2

Do I really need a staging server that is the same quality as my prod server?  
Wasn't the "new and improved" version supposed to make upgrades easier?

In table C-1 " Table C-1: System objects that may be overwritten during an 
upgrade" it does not list any of the ITSM application specific definitions.  
Does that mean they are "safe"?

The more I work with this the more I dislike it.  I miss the good old days when 
I could just replace the arserver.exe file and the .dll files and my patch was 
done!



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--
Patrick Zandi
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Re: AIE. Annoying message every minute in log file

[Meyer, Jennifer L]

Grep -v "annoying message"  ought to show you all lines of the 
file without the message.

Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Friday, October 07, 2011 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE. Annoying message every minute in log file

Sergio,

Yes, you can avoid this message by turning debugging off.

This is a debug message.  You have turned debug levels on.  So, you are getting
debug messages.  There is no way with debugging on to selectively pick which
debug messages you will or will not get.  If you don't want debug messages, turn
debugging off.

This particular debug message doesn't have a separate config option for whether
to turn this one message on or off.


Changing intervals is changing the functionality of the system (how often a
check is run).  To reconfigure a system to try and get rid of a debug message
that you have asked for is not a good practice.  You should configure the system
the way you want the system to run.  Then, decide if you need debug information
or not and set that setting.  If on, you need to deal with the fact that you are
going to get debug messages -- and maybe some messages that you don't care 
about.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sergio Tomillero
Sent: Friday, October 07, 2011 1:22 AM
To: arslist@ARSLIST.ORG
Subject: AIE. Annoying message every minute in log file

Hi,

I have configured Atrium Integration Engine 7.6.00 Patch 002 and  Data
Exchanges are working correctly. I have configured them to be executed as
'event driven'. However, every minute is appearing the next annoying message
on each DataExchanges log file:

TimedEventDrivenExchange: No event-driven requests ready to process in async
queue

Is there any way to avoid this message?

In aie.cfg I have set DebugOn to Yes, because for each data exchange I need
to get a log with the result. Also In data exchanges advanced settings I
just have  ennabled debug logging to Yes and the rest of debug level options
(tread based, api, sql and so.. ) unmarked.


Kind regards,
Sergio Tomillero


--
View this message in context: 
http://ars-action-request-system.1093659.n2.nabble.com/AIE-Annoying-message-every-minute-in-log-file-tp6868536p6868536.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Senior ITSM Consultant - TX (URGENT NEED)

[Meyer, Jennifer L]

Good point, David.  I'm sure if more remote positions were advertised, ALL of 
us would jump on them.  The availability of more remote work could seriously 
reduce the negotiating leverage that Remedy Developers have in demanding their 
wages and conditions.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Monday, September 26, 2011 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Senior ITSM Consultant - TX (URGENT NEED)

On site or remote?
--Original Message--
From: Jamie Robben
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: Senior ITSM Consultant - TX (URGENT NEED)
Sent: Sep 26, 2011 11:53 AM

We have a very urgent need for a Senior ITSM Consultant in Houston, TX.   This 
is through a BMC partner and the initial project is slated to go through March. 
 We will consider both permanent as well as contract employees.  Below is 
information on the project we are trying to fill.

Senior ITSM consultant who can lead workshops, understands Change, Incident, 
and Problem Management. Can interface with senior team members as well as get 
into detail of the product configurations. Immediate availability (within two 
weeks)?

If interested, please respond to jrob...@stcllc.com with a word copy of your 
resume, rate/salary requirements, and date of availability.

Thanks,

Jamie Robben
SigmaTek Consulting

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Regards,

David Charters
317-331-8985

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Re: WWRUG observation: The list... what list?

[Meyer, Jennifer L]

I'm sorry, I missed the "AOL" part.  I had so many nifty AOL coasters back in 
the 90s.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Monday, September 26, 2011 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG observation: The list... what list?

**
I dunno Jen... if Yang's Chinese food down the road has faster internet than a 
large hotel chain, there's a problem! Also, if you are a hotel that supports 
and markets their conference infrastructure and hosting abilities, then the 
technology infrastructure should be part of the package... especially in 2011.

Also, I too want to live in Theory... :)


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Monday, September 26, 2011 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG observation: The list... what list?

**
Chow,  Try not to be too hard on the Hilton folks.  Remember that most people 
aren't geeks like us and don't expect to be logged into a phone or laptop 24x7. 
 Just the other day, I walked into a "Business Computing Center" where users 
were smoking as they played solitaire on a bunch of old computers with 
***gasp*** towers.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 23, 2011 11:21 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG observation: The list... what list?

**
Just an observation: It was interesting for me to discover a lot of people who 
did not know about ARSlist. I was introduced to ARSlist about the same time I 
started administering and developing in ARS so for me, the two go hand in hand. 
I can't imagine what it would be like to wake up one day and not have this 
resource and still have to go into work so I can keep the Remedy ship afloat.
Anyway, since all these people didn't know what the list was (even on Thursday 
NIGHT) after the awards in the morning, I'm even wondering if we should tell 
them... Hmm.
I'm on my way home now and I can't wait for an internet connection that is 
faster than AOL 56k. Hilton internet = FAIL.


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
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This e-mail and its attachments may contain Forest Laboratories, Inc. 
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Re: WWRUG observation: The list... what list?

[Meyer, Jennifer L]

Chow,  Try not to be too hard on the Hilton folks.  Remember that most people 
aren't geeks like us and don't expect to be logged into a phone or laptop 24x7. 
 Just the other day, I walked into a "Business Computing Center" where users 
were smoking as they played solitaire on a bunch of old computers with 
***gasp*** towers.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 23, 2011 11:21 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG observation: The list... what list?

**
Just an observation: It was interesting for me to discover a lot of people who 
did not know about ARSlist. I was introduced to ARSlist about the same time I 
started administering and developing in ARS so for me, the two go hand in hand. 
I can't imagine what it would be like to wake up one day and not have this 
resource and still have to go into work so I can keep the Remedy ship afloat.
Anyway, since all these people didn't know what the list was (even on Thursday 
NIGHT) after the awards in the morning, I'm even wondering if we should tell 
them... Hmm.
I'm on my way home now and I can't wait for an internet connection that is 
faster than AOL 56k. Hilton internet = FAIL.


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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Carolina Public Records Law and may be disclosed to third parties by an 
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Re: OT - WWRUG Need Ride From IAD at 11:00 PM

[Meyer, Jennifer L]

My husband is in Arlington at the Doubletree.  He says the WWRUG has taken up 
all the hotel rooms.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess
Sent: Monday, September 19, 2011 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - WWRUG Need Ride From IAD at 11:00 PM

**
There's a supershuttle from Dulles for about $30. Usually pretty quick.


Jason

Sent from iPhone

On Sep 19, 2011, at 1:40 PM, Joe Caropepe 
mailto:j...@caropepe.com>> wrote:
** My first flight from Seattle was cancelled when they couldn't extend the 
flaps prior to takeoff (minor inconvienance)...

Anyway, it looks like I won't be getting in to the DC area until 11:05 PM, and 
that's at Dulles.

Anyone else arrive around that time?  What to share a ride?

You can email directly if interested.

Joe Caropepe
e: j...@caropepe.com

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Re: Spell Check in Remedy

[Meyer, Jennifer L]

There is an Internet Explorer plugin called Iespell available for free download 
from Microsoft.  Other browsers come with spell check built in.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta
Sent: Thursday, September 15, 2011 2:17 AM
To: arslist@ARSLIST.ORG
Subject: Spell Check in Remedy

**
Dear All,

We have a requirement here that when the user is submitting the ticket by 
browser and the support person is working on it. They need spell check on 
character fields.

Please let me know your thoughts.

--
Regards,
Bhupesh Gupta
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Re: RRR|Chive data migration news

[Meyer, Jennifer L]

Wonderful, Misi.  Your work on RRR|Chive is amazing.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, September 15, 2011 5:49 AM
To: arslist@ARSLIST.ORG
Subject: RRR|Chive data migration news

Hi,

The popular, and free, data migration tool RRR|Chive is now fully "overlay
aware" and compatible with Remedy AR System 7.6.04 SP1.

The only thing that did not work earlier was disabling/enabling of
overlaid/custom objects. This is required when certain settings are user
and when migrating data to audit-/archive-forms.

The settings that also require admin-changes to the system are:
target_disabledeletefltr = YES
target_disableaudit  = YES
target_dropindexes   = YES

Download and online configurator at: https://www.rrr.se/cgi/rrrchive/main

NOTE: As stated in an earlier post, disabling overlaid archive-forms does
not fully work. No data can be migrated to such a form. The reason seems
to be a bug in AR Server 7.6.04 SP1 that does not handle the
disassociation of the overlaid archive-form in a correct way.

See you all in Washington/WWRUG soon!

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: Has anyone used the browser on IPAD for Remedy applications?

[Meyer, Jennifer L]

I couldn’t say.  I have Android.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 14, 2011 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**

Does it work on an iPhone that has Dolphin installed?

Joe

From: Meyer, Jennifer L<mailto:jennifer.me...@nc.gov>
Sent: Wednesday, September 14, 2011 4:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**
I’ve found that the Dolphin Browser on an Android does work with ITSM—however, 
the screen doesn’t scroll sideways.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Wednesday, September 14, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**
The lack of Flash is iCrap-only – android supports flash.  Even with Flash the 
android browser does not work with the mid-tier, especially the ITSM consoles 
(IF you can get in, you can’t even log out of them…but that is also true on 
Safari on a Mac without a hotfix).

The iPad has its own unique problems; if as David says, capitalization is a 
global keyboard setting, turning it off globally to prevent it from 
capitalizing login names would make it next to useless for ALL other editing 
tasks.  It will be much wiser to set up something on the Kinetic Request-side, 
but I already chewed through all of my Kinetic developer’s time (it’s only a 
side job for the User Services Manager) fixing problems that appeared when we 
upgraded Kinetic from 4.x to 5.x.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 14, 2011 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**

Isn't it mainly compatibility with Flash that creates this issue? So it may be 
the browsers not supporting flash that is the main issue..

Joe

From: John Sundberg<mailto:john.sundb...@kineticdata.com>
Sent: Wednesday, September 14, 2011 2:06 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**

I know this will sounds simple but.

1) In Kinetic -- Create an event on the "login button" on the login page to 
lowercase the ID before submit.

2) Fast/List thread crashing is an ARS issue -- sorry I can't help with that.

3) Enjoy!!!



Kinetic should work just fine with your iCrap devices - as long as Kinetic 
client has a web connection to the Kinetic Request server.

AND -- it should work with your iPalm and iBlackBerry too.
(same caveat)



BTW - I don't think this is the correct phrase:
The browsers simply don’t support the mid-tier,

it should be:
The MID-TIER simply don’t support the browsers,


(I suspect Apple, etc... have never heard of MID-TIER -- and as such -- could 
"never" build a client to support MID-TIER, they are tasked with building a 
"standards based client" -- indirectly "supporting" everything)



Regardless of all of the above.

I think the "right approach" is to build forms/processes etc... that are 
optimized for the client type. Again, Kinetic can build any screen strategy you 
want -- therefore it is the perfect approach for your mobile needs :)


As - you do not have that style of control with MID-TIER -- you are "shit out 
of luck".






-John



On Sep 14, 2011, at 10:10 AM, strauss wrote:

**
We have had little luck with the iPad (or other iCrap or android devices) as 
clients to ARS 7.6.04.01+.  The browsers simply don’t support the mid-tier, but 
then, the “fully supported” browsers have more than their share of problems as 
well (IE especially 9, Firefox 6 and Safari) and my mid-tiers has BMC band-aids 
all over them.  We have no iPads to test with but the University Bookstore has 
demos we have tried to use.  If you get far enough into mid-tier the lack of 
Flash kills you in ITSM, and you can’t logout (Safari and Chrome can’t do that 
anyway without a hotfix).  The iPad has an annoying habit of capitalizing your 
login name, which has caused us problems when trying to use Kinetic Request 5 
against the 7.6.04.01 server which uses AREA to authenticate.  You can enter a 
request if you force the login to the correct case so that it will find your 
customer record, but when you logout the AR server has fast and list thread 
crashes!  Since neither Kinetic nor BMC has been any help on that one, w

Re: Has anyone used the browser on IPAD for Remedy applications?

[Meyer, Jennifer L]

I've found that the Dolphin Browser on an Android does work with ITSM-however, 
the screen doesn't scroll sideways.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Wednesday, September 14, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**
The lack of Flash is iCrap-only - android supports flash.  Even with Flash the 
android browser does not work with the mid-tier, especially the ITSM consoles 
(IF you can get in, you can't even log out of them...but that is also true on 
Safari on a Mac without a hotfix).

The iPad has its own unique problems; if as David says, capitalization is a 
global keyboard setting, turning it off globally to prevent it from 
capitalizing login names would make it next to useless for ALL other editing 
tasks.  It will be much wiser to set up something on the Kinetic Request-side, 
but I already chewed through all of my Kinetic developer's time (it's only a 
side job for the User Services Manager) fixing problems that appeared when we 
upgraded Kinetic from 4.x to 5.x.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 14, 2011 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**

Isn't it mainly compatibility with Flash that creates this issue? So it may be 
the browsers not supporting flash that is the main issue..

Joe

From: John Sundberg
Sent: Wednesday, September 14, 2011 2:06 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?

**

I know this will sounds simple but.

1) In Kinetic -- Create an event on the "login button" on the login page to 
lowercase the ID before submit.

2) Fast/List thread crashing is an ARS issue -- sorry I can't help with that.

3) Enjoy!!!



Kinetic should work just fine with your iCrap devices - as long as Kinetic 
client has a web connection to the Kinetic Request server.

AND -- it should work with your iPalm and iBlackBerry too.
(same caveat)



BTW - I don't think this is the correct phrase:
The browsers simply don't support the mid-tier,

it should be:
The MID-TIER simply don't support the browsers,


(I suspect Apple, etc... have never heard of MID-TIER -- and as such -- could 
"never" build a client to support MID-TIER, they are tasked with building a 
"standards based client" -- indirectly "supporting" everything)



Regardless of all of the above.

I think the "right approach" is to build forms/processes etc... that are 
optimized for the client type. Again, Kinetic can build any screen strategy you 
want -- therefore it is the perfect approach for your mobile needs :)


As - you do not have that style of control with MID-TIER -- you are "shit out 
of luck".






-John



On Sep 14, 2011, at 10:10 AM, strauss wrote:

**
We have had little luck with the iPad (or other iCrap or android devices) as 
clients to ARS 7.6.04.01+.  The browsers simply don't support the mid-tier, but 
then, the "fully supported" browsers have more than their share of problems as 
well (IE especially 9, Firefox 6 and Safari) and my mid-tiers has BMC band-aids 
all over them.  We have no iPads to test with but the University Bookstore has 
demos we have tried to use.  If you get far enough into mid-tier the lack of 
Flash kills you in ITSM, and you can't logout (Safari and Chrome can't do that 
anyway without a hotfix).  The iPad has an annoying habit of capitalizing your 
login name, which has caused us problems when trying to use Kinetic Request 5 
against the 7.6.04.01 server which uses AREA to authenticate.  You can enter a 
request if you force the login to the correct case so that it will find your 
customer record, but when you logout the AR server has fast and list thread 
crashes!  Since neither Kinetic nor BMC has been any help on that one, we tell 
people who ask about using an iPad to keep using their desktops or laptops 
instead.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jaffaree, Shamhoon
Sent: Wednesday, September 14, 2011 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Has anyone used the browser on IPAD for Remedy applications?

**
Hi ,
We are trying to use Remedy applications (developed in house) on IPAD  thru the 
browser, but some of the functionalities don't work such as menu selections, if 
anyone has tried it and did a workaround please update me.
Thanks
Shamhoon Zen

Re: Mingle360: MingleStick Registration

[Meyer, Jennifer L]

Rick,

I imagine if the original email had included information regarding the 
edibility, size shape, and aerodynamic properties of the product, people might 
have understood the product better.  You communication certainly cleared that 
up for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, September 13, 2011 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mingle360: MingleStick Registration

** Yeah, I wonder how many of these went into the Spam bucket, or people 
thought they had been hacked or something (which was my reaction).  We'll have 
to have a little talk with the Director of Communications next week.  ;-)

On a side note, I notice that these are somewhat more compact than Twinkies, 
and only slightly less edible.  They may be more accurate when thrown as well.  
Not that anyone would or should DO that (especially if they have your personal 
info on the murder weapon), I'm just saying...

And now you know why yours truly is NOT the Director of Communication.

Rick
On Tue, Sep 13, 2011 at 12:58 PM, Nathan Aker 
mailto:nathan_a...@mcafee.com>> wrote:
**
Yes sorry, that information would probably have been helpful.  :)  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Martin D'Souza
Sent: Tuesday, September 13, 2011 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mingle360: MingleStick Registration

**

Did you register for the RUG too??

Joe

From: Nathan Aker
Sent: Tuesday, September 13, 2011 3:30 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Mingle360: MingleStick Registration

**
Don't know but I got one also, was wondering where it came from.   Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Martin D'Souza
Sent: Tuesday, September 13, 2011 2:24 PM
To: arslist@ARSLIST.ORG
Subject: OT: Mingle360: MingleStick Registration

**

Is this really affiliated to the RUG?

Joe


From: min...@mingle360.com
Sent: Tuesday, September 13, 2011 5:58 AM
To: jdso...@shyle.net
Subject: Mingle360: MingleStick Registration

Joseph,

You have successfully registered your MingleStick!
Please activate your online account for viewing your connections.
Click the link below and follow the provided instructions:

http://manager.mingle360.com/Mingle//Manager/Registration.aspx?mgk=263&UserID=23c09050-c0bc-47ef-be7e-236b9d127e9b
(copy and paste the entire link into your browser if it is not clickable)

Upon logging into your account, click the:
- "My Account" link in the header to update your contact and professional 
information (and more).
- "Connections" link in the header to view your mingle connections.
- "Address Book" link in the header to add friends to your personal address 
book (if desired).

Thank you!

The Mingle360 team
http://www.mingle360.com

= = = = = = = = = = = = = = = =

Interested in using MingleSticks at your next event?
Contact us: http://www.mingle360.com/contact_us.html

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Remedy/Oracle Admin w/ a Clearance in Colorado Springs

[Meyer, Jennifer L]

We've seen a lot of Job Postings for Colorado Springs in the past couple of 
weeks.  Did the Co Springs contract come up for renewal, or did the existing 
team walk off the job?

Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Julsonnet
Sent: Monday, September 12, 2011 12:13 PM
To: arslist@ARSLIST.ORG
Subject: JOB: Remedy/Oracle Admin w/ a Clearance in Colorado Springs

TEKsystems is searching for a Remedy/Oracle Administration with an Active 
Secret Clearance in Colorado Springs, CO. As the EITSM SME, this position will 
provide engineering support for the EITSM system deployed throughout the entire 
Air Force Network.

Highlights of Responsibilities -

Provide engineering support for the Electronic Information Technology System 
deployed throughout the AFNet.

Requirements -

-Full knowledge of Remedy, Oracle Administration, Atrium, Solaris 10 and 11.
-Design, testing and integration skills for these products to include 
integration of these tools with 3rd party applications. -Knowledge of Air Force 
security and C&A requirements as they apply to these systems.

Ideal Knowledge -

BMC Certified Administrator (Remedy 7.5 or 7.6) preferred.
BMC Certified Administrator (Atrium, CMDB 7.5 or 7.6) preferred.
BMC Certified Admin Atrium Discovery and Dependency Mapping (V. 8.1) preferred.
Oracle Certified Professional (Oracle 10 or 11, both database and system) 
preferred.
F5 Certified Product Consultant for Local Traffic Management and Global 
Management preferred
MCITP certification preferred.

If this sounds like something that you would be interested in, please give Matt 
Julsonnet a call/email at 719-866-6915 or mjuls...@teksystems.com. Thanks and 
have a great day!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"



E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

___
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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Thank you for starting the new topic, Matt.

Before we begin develop a standard, let's address questions regarding the 
relevance of data to be captured in the database id.

Assumptions
Given the range of database ids is 600,000,000 to 999,999,999:
The first digit may contain the numerals 6-9.
The other 8 digits may contain numerals 0-9.
2-3 digits should be allowed for sequential numbering.  They are relevant to 
the form, other fields on the form, and duplication across forms.

What data do we want to convey?  I think these are the most important pieces of 
data, but I might be wrong.

1.  Application (Asset, Request Mgt, Change, Archive, Custom)

2.  Field Usage (i.e. a zTmp field has vastly different usage than a 
Request ID field.  Some forms can hold 3 or 4 Request IDs, and they ought to be 
noted.)

3.  Is it useful to denote fields used on multiple forms?

What data do we NOT want to preserve?

1.  I don't believe that the creator of the information is particularly 
important for shared files.  Do we want to waste precious digits when authoring 
rights can be captured in Help Text or Change Log?

2.  Same for Field Type.  That data is included in the definition file.  I 
don't care whether it's a character field or an enumerated field, but I'd like 
to know the impact of changing the field.

How are we able to convey that information?
How do we want to organize the information in our allotted 9 digits?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Monday, September 12, 2011 6:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

** I have commitment from a manager in BMC Engineering to share ideas (he 
actually proposed his help while looking at ARSList - great!)

I have drafted something to begin 
with.
Please check it out, and share your thoughts.

  *   Add a Comment if you want to send a heads-up
  *   Edit the Doc directly (yes, wikipedia-style), should you be able to make 
things progress directly (for example, I asked questions where some of you may 
also have the answers)
This is a great Use Case showing how powerful the Remedy Developer Community 
is, I'm really excited by this 1st topic.

Take care, Matt
Senior Community Ambassador, BMC Communities
Follow me @Matt_L

On Sat, Sep 10, 2011 at 1:53 AM, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
**
Joe, you nailed it (although I did get Jennifer's joke too).  There are so many 
communities where you can download code/functions/scripts/etc for other 
languages but there isn't one for Remedy; well it is there just not actively 
used in this manner.  There are a few apps/utilities on the BMCDN but not as 
many as I think a lot of us would like to see.

Now to be perfectly honest, I have a few utilities that I have been meaning to 
post to the BMCDN for a few years now (the data export one is sad without 
runmacro.exe).  We have seen arswiki.org come and go.  
Axton provided the site for years and there just wasn't enough involvement to 
keep the site up (I am guilty too).

I am fearful that the same will happen with ARInside.  I see John making 
updates when he has some time but can it survive as a one or two person 
project?  Personally I would love to help out and even installed a compiler a 
while back to work on my limited C++ skills.  Years, work, new laptop without 
compiler, and grade school aged kids later I still have not contributed any 
code to the project.

Don't get me wrong, always having sanctioned/paid work (and a family) that 
pushes aside community projects is not a bad problem to have.

  *   Is it that we are all just too busy?
  *   Is it a ratio thing in that we are such a small community compared to 
Java/C++/HTML/PowerShell/ communities that we just 
don't have enough people to contribute a decent volume of projects?
  *   Is it that we cannot share what we build because it was done on somebody 
else's time/system?
  *   Would it help if there was an AR MSDN like subscription that we have been 
asking for for a few years?

 *   I think this is related to the somebody else's time/system question.  
I know I can't afford to develop AR Applications without my employer's 
resources (servers, support contract).
 *   Now with today's virtualization, hosted technologies and the Suite 
Stac

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Thank you for posting such good points, LJ & Jason.

We are a very small community, but another issue is the flux of the community.  
A small percentage of people in the community have been on this list for a 
decade (or longer).  A very large percentage trolls the list, but doesn't 
regularly contribute.  The remainder of the community have other "main" jobs 
and found themselves taking on Remedy responsibilities in addition to their 
other work.

Of course, the fact that we're working on somebody else's dime **shouldn't** 
eliminate collaboration, but it does restrict it to a large degree.  The 
contract requirement is also prohibitive.  The cost of AR server licenses is 
large enough that Remedy is not cost-effective for mom-and-pop operations or 
local non-profits, which limits the pool of developers to active government, 
public, and large private-sector employees.

Smaller organizations, i.e. those without entire legal departments, use small 
AR System competitors.  While those are more cost-effective, they don't have 
the full range of features and steady development pace that AR System provides. 
 Their developers may have more time and inclination to play, but don't have 
the community support to share ideas with.

It would be nice to have a BMC-sanctioned locale to share definition files 
without fear of retribution rather than re-inventing the wheel at every 
organization.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, September 12, 2011 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

**
Jason,
I think you are correct on the 'too small' on the community part.  In the other 
languages, some middle schooler can go to a garage sale, pick up a 'Java for 
dummies' book, install tons of free frameworks/tools, and start producing Java 
code for free in his bedroom.  We on the other hand require a Server, DB, and 
most importantly, a CONTRACT.  You MUST have a contract before you can even 
download an un-licensed version of the server...now granted, I have done some 
awesome stuff with an unlicensed server before...so no real complaints about 
that...but I wouldn't have been able to do any of it unless I was already on 
contract to do other remedy stuff.  You can run Remedy on free versions of both 
SQL Server and Oracle...so it's not really the 'cost' of running a free 
server...but there is A LOT of setup needed...and it's just not 'inviting' for 
people to get into the community.  And because of all of the above, that means 
that a vast majority of everything developed is done on someone else's 
dime...so unless you have a 'great boss', you can't publish it on the internet 
for free...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, September 09, 2011 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

**
Joe, you nailed it (although I did get Jennifer's joke too).  There are so many 
communities where you can download code/functions/scripts/etc for other 
languages but there isn't one for Remedy; well it is there just not actively 
used in this manner.  There are a few apps/utilities on the BMCDN but not as 
many as I think a lot of us would like to see.

Now to be perfectly honest, I have a few utilities that I have been meaning to 
post to the BMCDN for a few years now (the data export one is sad without 
runmacro.exe).  We have seen arswiki.org come and go.  
Axton provided the site for years and there just wasn't enough involvement to 
keep the site up (I am guilty too).

I am fearful that the same will happen with ARInside.  I see John making 
updates when he has some time but can it survive as a one or two person 
project?  Personally I would love to help out and even installed a compiler a 
while back to work on my limited C++ skills.  Years, work, new laptop without 
compiler, and grade school aged kids later I still have not contributed any 
code to the project.

Don't get me wrong, always having sanctioned/paid work (and a family) that 
pushes aside community projects is not a bad problem to have.

  *   Is it that we are all just too busy?
  *   Is it a ratio thing in that we are such a small community compared to 
Java/C++/HTML/PowerShell/ communities that we just 
don't have enough people to contribute a decent volume of projects?
  *   Is it that we cannot share what we build because it was done on somebody 
else's time/system?
  *   Would it help if there was an AR MSDN like subscription that we have been 
asking for for a few years?

 *   I think this is related to the somebody else's time/system question.  
I know I can't afford to develop AR Applications without my employer's 
resources (servers, support contract).
 *   Now with today's virtualization, hosted technologies and the Suite 
Stack Inst

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Thinking like that is going to destabilize our job security.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, September 09, 2011 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

**

Another good reason for having some form of standard or convention.  I have a 
few defs that are "plug and play". I use some of these tools wherever I go.  
Kind of like a "traditional" developer might have functions or routines they 
develop over time.  Some are admin tools and some are things like a shared 
attachment form, shared audit (work info) form, etc.  You just need to add a 
few fields here and there and update some workflow.

If we had consistent guidelines it would make it just that much easier.

Wouldn't it be cool to have more "plug and play" (best practice/standard) apps 
available on the BMCDN?

Jason
On Sep 9, 2011 8:19 AM, "Meyer, Jennifer L" 
mailto:jennifer.me...@nc.gov>> wrote:
> Thanks, Matt. :)
>
> I've worked Remedy at more than a dozen companies, and we have to re-invent 
> the wheel every time. If we can establish a best practice, that's one less 
> headache for future development.
>
> If BMC will be involved in development of the BP or promoting it, we can all 
> benefit by sharing code.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov><mailto:jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>>
> http://its.state.nc.us<http://its.state.nc.us/>
>
> E-mail correspondence to and from this address may be subject to the North 
> Carolina Public Records Law and may be disclosed to third parties only by an 
> authorized State Official.
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matt 
> Laurenceau
> Sent: Friday, September 09, 2011 11:04 AM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> ** Jennifer, you've got a very valid point.
> R&D now protects BMC range (with 7.6.04) to avoid major issues.
> Reserving ID ranges for every developer/company/region/country is for sure 
> quite tricky, and I like the proposals :)
>
> I have pinged bright minds at R&D to weigh in.
>
> Thanks for your engagement,
>
> Matt Laurenceau, BMC Software
> Senior Community Ambassador, BMC Communities
> Follow me at @Matt_L
> Skype: matt.laurenceau
>
> On Fri, Sep 9, 2011 at 4:23 PM, Meyer, Jennifer L 
> mailto:jennifer.me...@nc.gov><mailto:jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>>>
>  wrote:
> **
> Thanks for talking with BMC, Matt. Personally, I don't think a development 
> standard needs to be enforced at this time, but I think having BMC involved 
> in the discussion would be valuable in establishing Database ID development 
> best practices.
>
> Jennifer Meyer
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG><mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>>]
>  On Behalf Of Matt Laurenceau
> Sent: Friday, September 09, 2011 10:15 AM
>
> To: 
> arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG><mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>>
> Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?
>
> ** First take on current status:
> With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap 
> with BMC's reserved range.
> Follow-ups will come for the plans for the future.
> archid is still a
>
> Cheers, Matt
>
>
> On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau 
> mailto:matt.laurenc...@gmail.com><mailto:matt.laurenc...@gmail.com<mailto:matt.laurenc...@gmail.com>>>
>  wrote:
> Hi.
>
> Very valuable convo indeed.
> I pinged BMC R&D, they'll interact to help on ID governance (proposed or 
> enforced).
>
> Thanks, Matt
> http://profiles.google.com/Matt.Laurenceau<https://profiles.google.com/Matt.Laurenceau>
>
> On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall 
> mailto:ago...@jcpenney.com><mailto:ago...@jcpenney.com<mailto:ago...@jcpenney.com>>>
>  wrote:
> It would be nice if BMC helped drive that effort!
>
> I like the idea of the prefix - or perhaps some other flag to denote

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Thanks, Matt.  :)

I've worked Remedy at more than a dozen companies, and we have to re-invent the 
wheel every time.  If we can establish a best practice, that's one less 
headache for future development.

If BMC will be involved in development of the BP or promoting it, we can all 
benefit by sharing code.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Friday, September 09, 2011 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

** Jennifer, you've got a very valid point.
R&D now protects BMC range (with 7.6.04) to avoid major issues.
Reserving ID ranges for every developer/company/region/country is for sure 
quite tricky, and I like the proposals :)

I have pinged bright minds at R&D to weigh in.

Thanks for your engagement,

Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
Follow me at @Matt_L
Skype: matt.laurenceau

On Fri, Sep 9, 2011 at 4:23 PM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
**
Thanks for talking with BMC, Matt.  Personally, I don't think a development 
standard needs to be enforced at this time, but I think having BMC involved in 
the discussion would be valuable in establishing Database ID development best 
practices.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matt 
Laurenceau
Sent: Friday, September 09, 2011 10:15 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

** First take on current status:
With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap with 
BMC's reserved range.
Follow-ups will come for the plans for the future.
archid is still a

Cheers, Matt


On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau 
mailto:matt.laurenc...@gmail.com>> wrote:
Hi.

Very valuable convo indeed.
I pinged BMC R&D, they'll interact to help on ID governance (proposed or 
enforced).

Thanks, Matt
http://profiles.google.com/Matt.Laurenceau<https://profiles.google.com/Matt.Laurenceau>

On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall 
mailto:ago...@jcpenney.com>> wrote:
It would be nice if BMC helped drive that effort!

I like the idea of the prefix - or perhaps some other flag to denote
company creator.

Can someone please explain why the default 536 range is not a good
choice for custom fields - thanks.

Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . 
www.jcp.com<http://www.jcp.com>

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, September 09, 2011 8:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

This thread is fascinating.  I think this may be the forum to decide on
a development standard for Database IDs so when we share workflow with
each other, we are all using the same standard.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Reiser, 
John J
Sent: Friday, September 09, 2011 9:20 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Joe,
 Re. your rant about field IDs needing alphas. That would be a great
idea if
BMC could pull it off.
The range of ID numbers that I use a pulled from the telephone keypad.
TPAG forms all have ids that start 87240 - 87249
MRBC forms 67220 - 67229 etc
When I get a prefix that would be below 536870912 (that number in burned
into my memory) I add 1 as the left most digit 15

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Thanks for talking with BMC, Matt.  Personally, I don't think a development 
standard needs to be enforced at this time, but I think having BMC involved in 
the discussion would be valuable in establishing Database ID development best 
practices.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Friday, September 09, 2011 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

** First take on current status:
With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap with 
BMC's reserved range.
Follow-ups will come for the plans for the future.
archid is still a

Cheers, Matt


On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau 
mailto:matt.laurenc...@gmail.com>> wrote:
Hi.

Very valuable convo indeed.
I pinged BMC R&D, they'll interact to help on ID governance (proposed or 
enforced).

Thanks, Matt
http://profiles.google.com/Matt.Laurenceau<https://profiles.google.com/Matt.Laurenceau>

On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall 
mailto:ago...@jcpenney.com>> wrote:
It would be nice if BMC helped drive that effort!

I like the idea of the prefix - or perhaps some other flag to denote
company creator.

Can someone please explain why the default 536 range is not a good
choice for custom fields - thanks.

Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . 
www.jcp.com<http://www.jcp.com>

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, September 09, 2011 8:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

This thread is fascinating.  I think this may be the forum to decide on
a development standard for Database IDs so when we share workflow with
each other, we are all using the same standard.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Reiser, 
John J
Sent: Friday, September 09, 2011 9:20 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Joe,
 Re. your rant about field IDs needing alphas. That would be a great
idea if
BMC could pull it off.
The range of ID numbers that I use a pulled from the telephone keypad.
TPAG forms all have ids that start 87240 - 87249
MRBC forms 67220 - 67229 etc
When I get a prefix that would be below 536870912 (that number in burned
into my memory) I add 1 as the left most digit 1536870912 which is still
in
the acceptable range for developers.

The place this has failed me is when I want to reuse a modular
form/workflow
combination and the key field ID starts 8724x and the modular part
is
looking for a field id of 6722x.
Makes me want to rethink it and build everything as if it will always
interact with other objects in the system.

---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by
me


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe 
Martin D'Souza
Sent: Thursday, September 08, 2011 3:02 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: EXTERNAL: Re: "Outside of Reserved Range" warning?

Yup :-) I think that was when I first learnt the use of archgid..

Unfortunately we found it out at a customer that didn't have a separate
development server.. Fortunately for them though, they had very few
customizations that were lost and were able to redo it within a few
days..
And they still didn't bother to invest in a development server after
that..
Go figure..

Joe

-Original Message-
From: Meyer, Jennifer L
Sent: Thursday, September 08, 2011 2:40 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: "Outside of Reserved Range" warning?

I remember that upgrade!

Ahh, the good old days.

Jennifer Meyer

-Original Message---

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Andrew, you're an optimist.

536xx isn't a good range because it is the default.

For example, let's say I have a field, 'My Field" and I want to use it on 10 
forms spanning two applications.  If I use the same ID on every field and form, 
say 666x1, I can map fields in workflow using the automatic database id 
mapping feature.  I also know just from glancing at the id in workflow logs 
that it's a custom field.  If I have a system, I may even be able to figure out 
what the field does just by looking at the ID in a SQL or API log.

Now, let's say I use the randomly assigned BMC Database IDs in the 536xx 
range.  If you copy and paste the field from one form to another, the Database 
ID may already be in use on a form with other custom fields, or you may 
discover down the road that you need to add your field to another 
form/application, and it may already be taken.

Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Friday, September 09, 2011 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

It would be nice if BMC helped drive that effort!

I like the idea of the prefix - or perhaps some other flag to denote
company creator.

Can someone please explain why the default 536 range is not a good
choice for custom fields - thanks.

Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, September 09, 2011 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?




E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

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Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

This thread is fascinating.  I think this may be the forum to decide on a 
development standard for Database IDs so when we share workflow with each 
other, we are all using the same standard.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, September 09, 2011 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Joe,
 Re. your rant about field IDs needing alphas. That would be a great idea if
BMC could pull it off.
The range of ID numbers that I use a pulled from the telephone keypad.
TPAG forms all have ids that start 87240 - 87249
MRBC forms 67220 - 67229 etc
When I get a prefix that would be below 536870912 (that number in burned
into my memory) I add 1 as the left most digit 1536870912 which is still in
the acceptable range for developers.

The place this has failed me is when I want to reuse a modular form/workflow
combination and the key field ID starts 8724x and the modular part is
looking for a field id of 6722x.
Makes me want to rethink it and build everything as if it will always
interact with other objects in the system.

--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 08, 2011 3:02 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: "Outside of Reserved Range" warning?

Yup :-) I think that was when I first learnt the use of archgid..

Unfortunately we found it out at a customer that didn't have a separate 
development server.. Fortunately for them though, they had very few 
customizations that were lost and were able to redo it within a few days.. 
And they still didn't bother to invest in a development server after that.. 
Go figure..

Joe

-----Original Message- 
From: Meyer, Jennifer L
Sent: Thursday, September 08, 2011 2:40 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

I remember that upgrade!

Ahh, the good old days.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 08, 2011 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

David,

There was one version, I think when moving from 4 to 4.5 or somewhere 
thereabouts, where Remedy Engineering accidently used the starting 
non-reserved range 536,xxx,xxx that messed up some customizations that were 
done using that starting non reserved field ID's. Since that time my 
personal preference was never to use that, even if it is a trim field (line,

box, text) you are creating.. Until then I happily used that range for those

kind of fields. With the introduction of shared workflow, choosing your 
field ID's became even more important even for some trim fields like text 
fields..

So my personal preference was to use the 800,xxx,xxx to 999,999,999 range 
but I see nothing wrong with starting from 600,xxx,xxx...

Choosing this higher number deliberately, you can almost guarantee yourself 
that an accidental intrusion by BMC Softwares engineers on the 536,xxx,xxx 
in any future patches or releases will not impact your customization.. There

is hardly a chance they would use the 600,xxx,xxx to 999,999,999 range 
deliberately..

Cheers

Joe

-Original Message-
From: David Durling
Sent: Thursday, September 08, 2011 8:43 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Is starting at 600,000,000 just a convention people in the ARS community 
have chosen, or is there a real risk of running into a problem by starting 
at the 536,xxx,xxx range the system will use by default if you're creating a

new form?

According to KA315200, a field range of 536870913 to 2147483647 can be used 
for ARS 7.1 and 7.5.

David Durling
University of Georgia


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf 

Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

I remember that upgrade!

Ahh, the good old days.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 08, 2011 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

David,

There was one version, I think when moving from 4 to 4.5 or somewhere
thereabouts, where Remedy Engineering accidently used the starting
non-reserved range 536,xxx,xxx that messed up some customizations that were
done using that starting non reserved field ID's. Since that time my
personal preference was never to use that, even if it is a trim field (line,
box, text) you are creating.. Until then I happily used that range for those
kind of fields. With the introduction of shared workflow, choosing your
field ID's became even more important even for some trim fields like text
fields..

So my personal preference was to use the 800,xxx,xxx to 999,999,999 range
but I see nothing wrong with starting from 600,xxx,xxx...

Choosing this higher number deliberately, you can almost guarantee yourself
that an accidental intrusion by BMC Softwares engineers on the 536,xxx,xxx
in any future patches or releases will not impact your customization.. There
is hardly a chance they would use the 600,xxx,xxx to 999,999,999 range
deliberately..

Cheers

Joe

-Original Message-
From: David Durling
Sent: Thursday, September 08, 2011 8:43 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Is starting at 600,000,000 just a convention people in the ARS community
have chosen, or is there a real risk of running into a problem by starting
at the 536,xxx,xxx range the system will use by default if you're creating a
new form?

According to KA315200, a field range of 536870913 to 2147483647 can be used
for ARS 7.1 and 7.5.

David Durling
University of Georgia


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
> Sent: Wednesday, September 07, 2011 4:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "Outside of Reserved Range" warning?
>
> "I seem to recall that 600,000,000 to 999,999,999 is reserved for custom
> development.".
>
> We roll our own and use that range.
>
> Mike White
> EMail michael.wh...@verizon.com
> Office 813.978.2192
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
> Sent: Wednesday, September 07, 2011 4:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "Outside of Reserved Range" warning?
>
> "One. . .Two. . .I think you're right. . ."
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
> Sent: Wednesday, September 07, 2011 12:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "Outside of Reserved Range" warning?
>
> Yeah, I meant 600 million. I still have trouble counting to 5 so numbers
> larger
> than that stump me. :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
> Sent: Wednesday, September 07, 2011 11:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "Outside of Reserved Range" warning?
>
> Huh.  I suspect it's the number of digits in your ID that's causing the
> issue.  I
> seem to recall that 600,000,000 to 999,999,999 is reserved for custom
> development.  Field IDs 599,999,999 and below are for BMC's use, but I
> don't
> recall anything about using IDs above 1,000,000,000.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services Service Delivery Division ITSM &
> ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties only by
> an
> authorized State Official.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
> Sent: Wednesday, September 07, 2011 12:03 PM
> To: arslist@ARSLIST.ORG
> Subject: "Outside of Reserved Range" warning?
>
> Hello Listers,
> ARS 7.6.03
> MS SQL Server 2005
> VMWare Windows 2003 Enterprise
> I've been working in the Dev Studio for a while and I keep getting the
> followin

Re: ITSM 7.6.04 - Clipboard/Object List

[Meyer, Jennifer L]

Find the 7.6 Object List Attached

I happened to have it laying around.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 07, 2011 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - Clipboard/Object List

Yes it is a def file.. It should be found on the Mid-Tier install directory
& there is a setting in the Mid-Tier configuration to enable the object
list..

Joe

-Original Message-
From: Sanford, Claire
Sent: Wednesday, September 07, 2011 5:15 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 - Clipboard/Object List

I was sure I had already asked this... I looked through my old sent mail and
could not find it. I seem to remember that it is a .def file that has to be
loaded...

How do I get the Clipboard / Object List to show up on the Web?  I would
like to be able to access some objects directly.


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System

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ARSystemMidTierObjectList.def
Description: ARSystemMidTierObjectList.def

Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

But BMC can change ar.h at any time, without warning, like during the next 
upgrade.

Jennifer Meyer
When I die, I want to go to Theory.  Everything works in Theory.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, September 07, 2011 5:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

I'm afraid BMC would have to go quite far to get to infinity.  Especially
since a field id is limited to a 32 bit integer - from ar.h:

typedef ARULong32 ARInternalId;/* structure to hold an internal
id */

Infinity always makes me smile!

Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.
Web: www.softwaretoolhouse.com





-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: September-07-11 18:25
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using
1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd
guess they're headed to infinity.

If you're in their way, you might get overwritten.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, September 07, 2011 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Yeah, I meant 600 million. I still have trouble counting to 5 so numbers
larger than that stump me. :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 07, 2011 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Huh.  I suspect it's the number of digits in your ID that's causing the
issue.  I seem to recall that 600,000,000 to 999,999,999 is reserved for
custom development.  Field IDs 599,999,999 and below are for BMC's use, but
I don't recall anything about using IDs above 1,000,000,000.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services Service Delivery Division ITSM &
ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, September 07, 2011 12:03 PM
To: arslist@ARSLIST.ORG
Subject: "Outside of Reserved Range" warning?

Hello Listers,
ARS 7.6.03
MS SQL Server 2005
VMWare Windows 2003 Enterprise
I've been working in the Dev Studio for a while and I keep getting the
following response when I create fields.
"You have specified an id for the following fields which is outside the BMC
reserved range. Do you want to continue?"
I could see a warning for creating a field inside the range of reserved
field ids but outside?
Is there a config setting in Dev Studio to stop this message?
The field ids that I use are all between 1,587,700,000 and 1,587,711,199

Thanks,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me

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E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

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Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using 
1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd 
guess they're headed to infinity.

If you're in their way, you might get overwritten.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, September 07, 2011 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Yeah, I meant 600 million. I still have trouble counting to 5 so numbers
larger than that stump me. :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 07, 2011 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Outside of Reserved Range" warning?

Huh.  I suspect it's the number of digits in your ID that's causing the
issue.  I seem to recall that 600,000,000 to 999,999,999 is reserved for
custom development.  Field IDs 599,999,999 and below are for BMC's use,
but I don't recall anything about using IDs above 1,000,000,000.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services Service Delivery Division ITSM
& ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, September 07, 2011 12:03 PM
To: arslist@ARSLIST.ORG
Subject: "Outside of Reserved Range" warning?

Hello Listers,
ARS 7.6.03
MS SQL Server 2005
VMWare Windows 2003 Enterprise
I've been working in the Dev Studio for a while and I keep getting the
following response when I create fields.
"You have specified an id for the following fields which is outside the
BMC reserved range. Do you want to continue?"
I could see a warning for creating a field inside the range of reserved
field ids but outside?
Is there a config setting in Dev Studio to stop this message?
The field ids that I use are all between 1,587,700,000 and 1,587,711,199

Thanks,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me




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Re: "Outside of Reserved Range" warning?

[Meyer, Jennifer L]

Huh.  I suspect it's the number of digits in your ID that's causing the issue.  
I seem to recall that 600,000,000 to 999,999,999 is reserved for custom 
development.  Field IDs 599,999,999 and below are for BMC's use, but I don't 
recall anything about using IDs above 1,000,000,000.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, September 07, 2011 12:03 PM
To: arslist@ARSLIST.ORG
Subject: "Outside of Reserved Range" warning?

Hello Listers,
ARS 7.6.03
MS SQL Server 2005
VMWare Windows 2003 Enterprise
I've been working in the Dev Studio for a while and I keep getting the
following response when I create fields.
"You have specified an id for the following fields which is outside the BMC
reserved range. Do you want to continue?"
I could see a warning for creating a field inside the range of reserved
field ids but outside?
Is there a config setting in Dev Studio to stop this message?
The field ids that I use are all between 1,587,700,000 and 1,587,711,199

Thanks,
--- 
John J. Reiser 
Remedy Developer/Administrator 
Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 



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Re: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ scenario

[Meyer, Jennifer L]

Rama,

Are you setting up each service desk so that it cannot see data belonging to 
any of the others?  If so, then you will want to create each SD as its own 
company.

If 2nd-tier support will be working on tickets belonging to multiple SDs, then 
you will want one company and 3 Organizations, using row-level security to 
control access.

The difference is if each of your SDs is a company, then you imply that all 
tickets will be worked by support staff belonging solely to that company.  If 
your support staff work tickets for multiple SDs, then you'll want a single 
company, with row-level access controlling assignment, ownership, and 
visibility.

Does that make sense?

Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of RamaKanth
Sent: Wednesday, August 31, 2011 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ 
scenario

Dear Community,
We are having difficulty in implementing Multi-tenancy model with the below 
setup we have. Any thoughts on implementing this are highly appreciated.

We are part of one company (lets call it as ‘ABC’)
We have 3 different service desks
1.  IT Service Desk
2.  Finance Service Desk
3.  Facilities Service Desk

How do we manage foundation data to have this managed in this multi-tenancy 
setup? We want the Transactional Data (such as Helpdesk, Problem… data) to have 
access to their service desks alone.

The Support Groups and Operational Categorizations are different for each 
service desk.
The people, Organization, Location information is same for all the 3 desks.

Customizing will be the last option to be implemented.

Went through all the multi-tenancy documents provided by BMC but not able to 
fit our requirement properly.
BMC Multi-tenancy model is defined for ‘One support desk – Multiple Customers’ 
model, but our requirement is otherway round ‘One Customer – Multiple Service 
Desks’

Thank you.

Rk

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Re: querying Change tickets with associated tasks

[Meyer, Jennifer L]

Actually, you should be able to query CHG:Associations.  Search Request ID01 
for strings beginning "TAS"

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, August 30, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: querying Change tickets with associated tasks

** No.

-Original Message-
From: Vianna Vianna 
To: arslist 
Sent: Tue, Aug 30, 2011 1:59 pm
Subject: querying Change tickets with associated tasks
**
Hi all

We are running ITSM 7.0.03

Wondering if there is an easy way to query Change tickets with existing tasks 
associated to the parent ticket?

Thanks!

Vi
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Re: querying Change tickets with associated tasks

[Meyer, Jennifer L]

Create a join form between task and change.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, August 30, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: querying Change tickets with associated tasks

** No.

-Original Message-
From: Vianna Vianna 
To: arslist 
Sent: Tue, Aug 30, 2011 1:59 pm
Subject: querying Change tickets with associated tasks
**
Hi all

We are running ITSM 7.0.03

Wondering if there is an easy way to query Change tickets with existing tasks 
associated to the parent ticket?

Thanks!

Vi
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Re: Hcnfyfdgic

[Meyer, Jennifer L]

That 'splains lots.

I've got a secure pass-thingy on my phone to keep it out of kids' hands.  My 
husband knows the pass-thingy, but not how to use email.

There are many kinds of security.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 29, 2011 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hcnfyfdgic

LOLjust a bit of backgroundJaspal's son got hurt and had to go to
the doctor this morningI MUST assume that his son got a hold of his
phone and sent that message 'on his behalf'I almost fell out of my chair
laughing when I saw this come across the list this morning :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish
Sent: Monday, August 29, 2011 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hcnfyfdgic

Danny,
It's not what was said, but the way it was said. And I agree with you.
Couldn't have said it better, maybe just differently: HHHgggfhgs and
then Phbz
Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg
hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc.

See the difference in how I said it?

Scott

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Monday, August 29, 2011 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hcnfyfdgic

Well said, couldn't agree more ;)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jaspal
Sent: 28 August 2011 19:24
To: arslist@ARSLIST.ORG
Subject: Hcnfyfdgic

Phbz
Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg
hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc.

Thanks

Jaspal S Rawat
720-937-9072

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Re: user override session

[Meyer, Jennifer L]

My bad.  I've never NOT had a fixed license.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, August 18, 2011 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: user override session

**
Everyone,

Just to be clear

Users who are Administrators (with a Fixed license and members of the 
Administrator group) AND
Users who are Restricted Read users

can log in from multiple machines simultaneously.

All other users are restricted to be logged in from one machine (can be 
multiple tools) at a time.

I hope this helps answer the question.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, August 18, 2011 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: user override session
** Is it a fixed license that allows a user to login from multiple machines or 
is it a fixed license and being in the Administrator group?

Jason
On Thu, Aug 18, 2011 at 7:28 AM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
If the user has a fixed license, they don't receive an override message, 
because fixed licenses can log in from multiple machines simultaneously.

If the user has a floating license, they receive an override message because 
they are using a token, and floating license users are only allowed to use one 
token at a time.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Grooms, 
Frederick W
Sent: Thursday, August 18, 2011 9:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: user override session

If the user is an Administrator then they will not get the message

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of uday kiran
Sent: Thursday, August 18, 2011 1:44 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: user override session

Hi List,

When a same user login from diff machines ideally he should get a
message session override but its not happening for 7.5.06

can anyone suggest pls

Thanks
Kiran

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JOB Repost: Crystal and .NET in Research Triangle Park, NC

[Meyer, Jennifer L]

Listers,

A recruiter buddy of mine called today to inquire about the position below.  I 
told him I would post it for him.

If you're interested, please respond to mscha...@teksystems.com

JOB SUMMARY:
The Crystal Reports/Software Developer will primarily develop Crystal Reports
utilizing MS Visual Studio, MS SQL Server, XML and in-house software platform. 
This
developer will work closely with project managers, quality assurance engineers, 
business
analysts, business users, release team and others within the corporate 
environment, so
they must be a team player.

The reports being generated are essentially mortgage borrower correspondences 
in a
regulated environment, thus, the developer must be sharp, exacting and able to 
meet
deadlines.

This position also requires experience in writing code in Microsoft .NET (C# 
preferred)
for some complex report requirements as well as unit tests for testing the 
reports.

Occasional programming in other areas (web development, web services) might 
also be
required.

ESSENTIAL FUNCTIONS:
1. Design new software solutions utilizing MST software development practices.
2. Develop Crystal Reports for both web and windows environments utilizing 
Microsoft .NET (C#) and SQL Server 2005/2008.

REQUIRED SKILLS AND ABILITIES:
1. At least 3 years experience using Crystal Reports
2. At least 3 years experience using Microsoft SQL Server (TSQL, ETL, and SSIS)
3. At least 1 years experience in Microsoft .NET environment (C#, ASP.Net, and 
TFS)
4. Experienced in relational data modeling principles and techniques
5. Designing reports that run in regulatory mission critical high volume 
settings
6. Ability to manage multiple projects and tasks simultaneously
7. Dedicated to completing assigned tasks on time
8. Excellent documentation, communication, interpersonal and time-management

Experience in high volume batch processing design and support
Experience in state and federal level compliance related projects
Experience in financial lending industry
Experience in mortgage servicing

COMMUNICATION SKILLS:
1. Ability to effectively communicate with coworkers, peers, and management 
through written and verbal communication.
2. Ability to communicate with customers, internal departments, and other 
outside parties in a professional manner.
Effectively communicate with business analysts, developers, and quality 
assurance staff in the resolution of technical problems

MINIMUM QUALIFICATIONS:
1. 3 years related experience.
2. Bachelor's degree, preferably in Computer Science or a related field or 
equivalent experience.

SPECIAL REQUIREMENTS:
1. Willing to work overtime, holidays and weekends as requested by management.

ADDITIONAL NOTES:
1. No visa sponsorship is provided.
2. No relocation package is provided.

Again, if you are interested in it, please respond to mscha...@teksystems.com.
I'm just posting it for Mike.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

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Carolina Public Records Law and may be disclosed to third parties only by an 
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Re: user override session

[Meyer, Jennifer L]

If the user has a fixed license, they don't receive an override message, 
because fixed licenses can log in from multiple machines simultaneously.

If the user has a floating license, they receive an override message because 
they are using a token, and floating license users are only allowed to use one 
token at a time.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 18, 2011 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: user override session

If the user is an Administrator then they will not get the message

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran
Sent: Thursday, August 18, 2011 1:44 AM
To: arslist@ARSLIST.ORG
Subject: user override session

Hi List,

When a same user login from diff machines ideally he should get a
message session override but its not happening for 7.5.06

can anyone suggest pls

Thanks
Kiran

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Re: New posting rules

[Meyer, Jennifer L]

Dan,

Did you mean to say 250K lines?  Or did you mean 2500?

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Wednesday, August 17, 2011 2:51 PM
To: arslist@ARSLIST.ORG
Subject: ADM: New posting rules

**
I have added the ability to include attachments,
And changed the posting limit from 1000 lines to
250k.

This is on a temporary basis to see how it goes. Please only
Attach important things, not fancy signatures.

Please Note: This also increases the probability of receiving
Viruses etc. so practice safe computing. Never open an attachment
Without first running it through a current, reliable virus checker.

Emails leaving my server are automatically checked which should help,
But of course someone could disguise them in remedy workflow etc.

Happy posting  Dan
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Re: ARS 7.6.04 -- Installers (in general)

[Meyer, Jennifer L]

They're just responding to the market.  The command line intimidates most 
folks.  Even the CEO if IBM once said he couldn't see computers in people's 
homes.  The graphical interface appeals to the masses.

Doesn't mean it's better, just easier, for the masses, that is.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, August 12, 2011 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)

So if one company frustrates us, they all should?

- Original Message -
From: "Jennifer L Meyer" 
To: arslist@ARSLIST.ORG
Sent: Friday, August 12, 2011 4:57:18 PM
Subject: Re: ARS 7.6.04 -- Installers (in general)

Those command-line installs are really nice, but I think BMC is moving toward 
GUI-based installers to look and feel more like MicroSnark products for those 
unfamiliar with command-line environments.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, August 12, 2011 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)




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Re: ARS 7.6.04 -- Installers (in general)

[Meyer, Jennifer L]

Those command-line installs are really nice, but I think BMC is moving toward 
GUI-based installers to look and feel more like MicroSnark products for those 
unfamiliar with command-line environments.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, August 12, 2011 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)

Whatever happened to the good old (Unix) installs where you filled in the 
prompts as they came up - I know I'm old (fashioned) but I really don't need 
fancy - I need functional. I also don't really care for the computer doing my 
thinking / checking for me.  I find it doesn't always properly interpret what 
I'm looking for / need.

We don't do installs everyday - but we do have to support the products everyday 
- better QA on the product would be preferred over worrying about installs.  
But then again, I'm usually a bit off the beaten path.

- Original Message -
From: "David Easter" 
To: arslist@ARSLIST.ORG
Sent: Friday, August 12, 2011 1:19:09 PM
Subject: Re: ARS 7.6.04 -- Installers (in general)

**


Patrick (and others),



  Snarkiness aside, could you elaborate more on the thought of “ creating your 
installers so they are not ALL or nothing? “



  The current direction – based on feedback from the majority of BMC customers 
– is that customers do desire a consolidated installer for a solution.  The 
requests have been to reduce the number of installers (as we did in AR System 
7.5.00) and to create a method to install an entire solution through one 
installer (as we did with the Pre-configured Suite Stack Installer in 7.6.x).   
 The next evolution for the ITSM Suite is what the Cloud Service Management 
(CSM) solution has done where there is an Install Planner that combines 
multiple components as well as enabling remote installation across several 
machines.  The Install Planner does allow you to install sub-portions of the 
solution on appropriate systems – e.g. Install just the Mid-Tier on one machine 
or install just AR System/CMDB on a different machine, etc.



  The areas that we do need to improve would therefore be more around:



1.Ensuring that the installation runs successfully.   Our perception is 
that a customer would be willing to wait an additional 20% longer for an 
install to complete if they had a near 100% chance of success.  In other words, 
it’s better to have one successful install take 8 hours than it is to have to 
redo a 4 hour install 3 times.

2.Ensure that if there is a failure, that the system immediately 
identifies it as a fatal situation either to the product being installed or a 
product to be installed in the future.

3.In addition, if there is a failure, enable the install to continue 
from near to the point it failed rather than having to start over from scratch.



Assuming that these are addressed – would you still desire to have individual 
installers for all the products in a solution?   Or would addressing the above 
remove the need for your granular “baby-sitting” of the install and thus enable 
you to press the ‘go’ button and walk away.



Is there anything else around the installer that would be critical on your list 
of needs to have full confidence in the installer – both for fresh installs and 
for upgrades?



Note that this is an informal conversation, so while I appreciate the feedback, 
the process of submitting RFEs would still need to be followed if there are any 
specific enhancements that one would want to be formally tracked and responses 
provided.



-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, August 12, 2011 07:25 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.04 -- Installers (in general)



** Now I know I am not the Remedy Engineer designing these applications or 
their installers, however ""I have a thought!""

BMC: Would you all consider creating your installers so they are not ALL or 
nothing? Maybe make the installer so that it asks what you want to install, 
then another box that says force (otherwise it checks to see if it is already 
successfully installed already).

The only reason I say this is one simple reason.. if the installer takes up to 
12 - 24 hours to run, and you do not have direct access to he server itself 
(its console).. then your like me..

 I login to a windows box co-located and do a CygWin or Reflection X and call 
the display back.. but if you have ANY fo

JOB: Crystal and .NET in Research Triangle Park, NC

[Meyer, Jennifer L]

Listers,

A recruiter buddy of mine called today to inquire about the position below.  I 
told him I would post it for him.

If you're interested, please respond to mscha...@teksystems.com

JOB SUMMARY:
The Crystal Reports/Software Developer will primarily develop Crystal Reports
utilizing MS Visual Studio, MS SQL Server, XML and in-house software platform. 
This
developer will work closely with project managers, quality assurance engineers, 
business
analysts, business users, release team and others within the corporate 
environment, so
they must be a team player.

The reports being generated are essentially mortgage borrower correspondences 
in a
regulated environment, thus, the developer must be sharp, exacting and able to 
meet
deadlines.

This position also requires experience in writing code in Microsoft .NET (C# 
preferred)
for some complex report requirements as well as unit tests for testing the 
reports.

Occasional programming in other areas (web development, web services) might 
also be
required.

ESSENTIAL FUNCTIONS:
1. Design new software solutions utilizing MST software development practices.
2. Develop Crystal Reports for both web and windows environments utilizing 
Microsoft .NET (C#) and SQL Server 2005/2008.

REQUIRED SKILLS AND ABILITIES:
1. At least 3 years experience using Crystal Reports
2. At least 3 years experience using Microsoft SQL Server (TSQL, ETL, and SSIS)
3. At least 1 years experience in Microsoft .NET environment (C#, ASP.Net, and 
TFS)
4. Experienced in relational data modeling principles and techniques
5. Designing reports that run in regulatory mission critical high volume 
settings
6. Ability to manage multiple projects and tasks simultaneously
7. Dedicated to completing assigned tasks on time
8. Excellent documentation, communication, interpersonal and time-management

Experience in high volume batch processing design and support
Experience in state and federal level compliance related projects
Experience in financial lending industry
Experience in mortgage servicing

COMMUNICATION SKILLS:
1. Ability to effectively communicate with coworkers, peers, and management 
through written and verbal communication.
2. Ability to communicate with customers, internal departments, and other 
outside parties in a professional manner.
Effectively communicate with business analysts, developers, and quality 
assurance staff in the resolution of technical problems

MINIMUM QUALIFICATIONS:
1. 3 years related experience.
2. Bachelor's degree, preferably in Computer Science or a related field or 
equivalent experience.

SPECIAL REQUIREMENTS:
1. Willing to work overtime, holidays and weekends as requested by management.

ADDITIONAL NOTES:
1. No visa sponsorship is provided.
2. No relocation package is provided.

Again, if you are interested in it, please respond to mscha...@teksystems.com.
I'm just posting it for Mike.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
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Friday Humor

[Meyer, Jennifer L]

A bird in the hand is worth two in the bush, but 6 in your lap is priceless!

Turns out the chickens were out of food when I got home last night.

Jennifer Meyer




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Re: ARS 7.6.04 -- Installers (in general)

[Meyer, Jennifer L]

As a matter of fact, there is!

You turn the server over to the test team and wait two weeks.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 12, 2011 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)

**
While we are on the subject of installers.. Is there an **easy** way to know if 
the install *completed correctly?

*completed = finished with ***everything installed
**Easy = clear, concise, not spending hours looking through logs.
*** Everything = all files, all required everything that makes it work.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, August 12, 2011 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)
**
That's just crazy-talk! Next thing you know, you will want them to build and 
release an installer that actually works.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, August 12, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.04 -- Installers (in general)

** Now I know I am not the Remedy Engineer designing these applications or 
their installers, however ""I have a thought!""

BMC: Would you all consider creating your installers so they are not ALL or 
nothing? Maybe make the installer so that it asks what you want to install, 
then another box that says force (otherwise it checks to see if it is already 
successfully installed already).

The only reason I say this is one simple reason.. if the installer takes up to 
12 - 24 hours to run, and you do not have direct access to he server itself 
(its console).. then your like me..

 I login to a windows box co-located and do a CygWin or Reflection X and call 
the display back.. but if you have ANY form of security, then the an idle 
console (terminal service) is a kick off after so long.. 1 hour usually..
This is a frustrating to run an install of ITSM 2-4 times to make sure it 
finished. When if it had the checks or stages of some kind, then you would not 
have as much work to do, and you can continue where you left off..

Just wondering..


--
Patrick Zandi
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: ARS 7.6.04 -- Installers (in general)

[Meyer, Jennifer L]

FTLOG!  I nearly fell out of my chair.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, August 12, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)

**
That's just crazy-talk! Next thing you know, you will want them to build and 
release an installer that actually works.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, August 12, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.6.04 -- Installers (in general)

** Now I know I am not the Remedy Engineer designing these applications or 
their installers, however ""I have a thought!""

BMC: Would you all consider creating your installers so they are not ALL or 
nothing? Maybe make the installer so that it asks what you want to install, 
then another box that says force (otherwise it checks to see if it is already 
successfully installed already).

The only reason I say this is one simple reason.. if the installer takes up to 
12 - 24 hours to run, and you do not have direct access to he server itself 
(its console).. then your like me..

 I login to a windows box co-located and do a CygWin or Reflection X and call 
the display back.. but if you have ANY form of security, then the an idle 
console (terminal service) is a kick off after so long.. 1 hour usually..
This is a frustrating to run an install of ITSM 2-4 times to make sure it 
finished. When if it had the checks or stages of some kind, then you would not 
have as much work to do, and you can continue where you left off..

Just wondering..


--
Patrick Zandi
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Re: Request Console vs. Direct Entry

[Meyer, Jennifer L]

Claire,

A number of people in our organization search for "Incident" from the Object 
List and go straight into creating a new incident without passing the console.  
Another option you might consider is setting the Service Desk's home page to 
HPD:Help Desk in their application preferences.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, August 11, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request Console vs. Direct Entry

**
I still have a Remedy t-shirt that has  "minding your own business" across the 
shoulders.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Thursday, August 11, 2011 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Request Console vs. Direct Entry
**
Come on Claire - Your Business, Their Way!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, August 11, 2011 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Request Console vs. Direct Entry

**
I was going to ask the same question.

My reason is that my Support center staff do not need to see open tickets.   
They put in about 90 tickets per day per person.  They have to put a ticket in 
for every call.  If they have to do all that extra clicking, it takes time.  I 
hate the fact that the Classic View forms are being deprecated.  For people 
working the tickets, the "best" practice view may be fine, but for entering a 
ticket and quickly verifying the info, it is not quick or easy.

So, if my staff just open the form up and create a ticket without going through 
the click here, click here and finally click here process... will they lose any 
functionality?

I think the designers of the views should have spent a day in a busy support 
center.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, August 10, 2011 9:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request Console vs. Direct Entry
**

Are you talking about the OOB requester console that comes with Service Desk or 
the Service Request Management module? Either way, there is some functionality 
lost such as being able to see the "Open tickets" table. It all depends on what 
the requirement is. If all your users want to do is enter a request and forget 
about it, then having a "direct entry form" as you call it should be fine. 
Anything else, go with the requester console.
I guess the question is... why don't you want to use the OOB entry form and why 
do you want to use the direct entry form?


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kathy Morris
Sent: Wed 8/10/2011 5:43 PM
To: arslist@ARSLIST.ORG
Subject: SRM:  Request Console vs. Direct Entry

Hi,

If we enter the request via a direct entry form versus the request console,
 what functionality do I lose?

Am I able to redirect surveys to the direct entry form or the work order
form?

Thanks.





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Re: Huge Number of Groups in Group form... is it a good idea???

[Meyer, Jennifer L]

Scope creep warning!

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi
Sent: Wednesday, August 10, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Huge Number of Groups in Group form... is it a good idea???

**

Hi,

Do the needful -  the issue with doing the needful is that, what is required or 
the 'needful' is left unspecified or vaguely specified at the best

Satya
On 10 Aug 2011 20:27, "Axton" 
mailto:axton.gr...@gmail.com>> wrote:
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Re: First Call Resolution

[Meyer, Jennifer L]

The problem with allowing the service desk staff to check the box is that they 
tend to inflate their metrics.  Every single call that the service desk takes 
tends to get checked FCR, whether they resolve  it when they answer the phone 
or it remains opened and gets passed around 6 groups over the next month.

Of course training the help desk staff is a requirement, but how many 
organizations take the time to do that?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Tuesday, August 09, 2011 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: First Call Resolution

**
At my former place of employment we added a field called FCR and had the 
HelpDesk agents check it if it was closed on initial contact. If the ticket was 
forwarded to another group then workflow set the field to NULL and disabled it. 
Of course this would be difficult to manage if the HelpDesk was very large.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Tuesday, August 09, 2011 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: First Call Resolution

**
The oldest topic in the ITSM world… FCR measurement!

We have a solution that sounds similar to what Pavan came up with… It required 
us to join several views.  And, this is the ITSM 7.X way, it would be different 
for custom Remedy shops, but the principles are the same.

We leverage a little known capability (and typically an un-configured 
foundation element in Remedy) – Support Group Role.  Remember that?  This helps 
us keep the metric external (basically objective, but for a full definition see 
our blog at http://www.northcraftanalytics.com/blog - “What makes a good ITSM 
metric?”

Basically, it works like this:


-  CTM Support Group – Find the Support Group Role, make sure this is 
configured (It only requires a modify all)

-  HPD: Help Desk – Incident Number, Description, etc…

-  Assignment log – Check to see if the Incident left the Individual 
where the incident was initiated

-  Business Time – To ensure that you’re talking about business minutes 
for those times where an Incident was submitted at 4:58 PM and closing time is 
at 5.

-  DST – We decided to go ahead and calculate this one outside of 
Remedy due to the flux.


This particular set of joins in our cube also allows us to find bottlenecks in 
the assignment process… and metrics like “Average time for 2nd Level to 
Respond”  These principles can also be leveraged for other process areas that 
have similar bottleneck potential.

Lee

Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
678-438-7244 | lee.cul...@northcraftanalytics.com
[Description: Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun][Description:
 Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]
http://www.northcraftanalytics.com
Click on “View Demo” to see the product in action









From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
Sent: Monday, August 08, 2011 7:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: First Call Resolution

**
Our service desk has a rule that they don't submit the ticket until they are 
hanging up. So, the ticket is either resolved at submit or assigned to someone 
for follow up. This allows us to use status history to determine first call 
resolution - If StatusHistory.Assigned = Null And StatusHistory.Cancelled = 
Null And Submitter = Assignee And Status = Closed

Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)
kelly.ctr.dea...@faa.gov (Business mail)


 Original Message 
Subject: Re: First Call Resolution
From: Pavan mailto:hipa...@yahoo.com>>
Date: Wed, August 03, 2011 10:34 am
To: arslist@ARSLIST.ORG

We had to automate this process to avoid any manual decision making as it 
violates the actual rules if someone manually fills the information in a field.

If the Case is created by person A and it was never assigned to anyone else or 
to any other group and the ticket was resolved within the 30 mins time frame.

Again ever

Re: JOB: Remedy Developers

[Meyer, Jennifer L]

Same thing for all intents and purposes.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, August 01, 2011 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Remedy Developers

** Or is it Langley?

-Original Message-
From: Meyer, Jennifer L 
To: arslist 
Sent: Mon, Aug 1, 2011 6:04 pm
Subject: Re: JOB: Remedy Developers

"active full scope polygraph" + "Chantilly, VA" = CIA



I suspect the majority of developers with an "active full scope polygraph" are

in Chantilly already.



Jennifer Meyer



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>]

On Behalf Of Joel Pagella

Sent: Monday, August 01, 2011 5:33 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Subject: Remedy Developers



Looking to hire Remedy Developers who possess an active full scope polygraph on

a program which is a large, US Government project providing a wide range of IT

services across a global IT enterprise. Services include IT infrastructure O&M,

plus engineering support to design, development, test and deploy IT capabilities

into the enterprise.  Positions on this program include project managers,

systems administrators, systems engineers, software developers, test engineers

and project integrators. Current critical requirements include Windows,

SharePoint, Lotus Domino, Unix and Linux.



If interested, please contact:



Joel J. Pagella



Senior Staffing Consultant

L-3 STRATIS

Powered by Excellence

15040 Conference Center Drive

Suite 100

Chantilly, VA 20151

Phone: 703-814-1873

Fax: 703.817.0506

www.L-3com.com/STRATIS<http://www.l-3com.com/STRATIS>







Current openings @ www.L3STRATIS.com/careers<http://www.l3stratis.com/careers> 
| Ranked 8th among Washington

Technology’s 2011 Top 100 Prime Contractors

Do you know a "purple squirrel"?  Ask me about our enhanced employee referral

program TIP, Powered by People, paying up to $15,000 in bonuses!







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Re: JOB: Remedy Developers

[Meyer, Jennifer L]

"active full scope polygraph" + "Chantilly, VA" = CIA

I suspect the majority of developers with an "active full scope polygraph" are 
in Chantilly already.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Pagella
Sent: Monday, August 01, 2011 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developers

Looking to hire Remedy Developers who possess an active full scope polygraph on 
a program which is a large, US Government project providing a wide range of IT 
services across a global IT enterprise. Services include IT infrastructure O&M, 
plus engineering support to design, development, test and deploy IT 
capabilities into the enterprise.  Positions on this program include project 
managers, systems administrators, systems engineers, software developers, test 
engineers and project integrators. Current critical requirements include 
Windows, SharePoint, Lotus Domino, Unix and Linux.

If interested, please contact:

Joel J. Pagella

Senior Staffing Consultant
L-3 STRATIS
Powered by Excellence
15040 Conference Center Drive
Suite 100
Chantilly, VA 20151
Phone: 703-814-1873
Fax: 703.817.0506
www.L-3com.com/STRATIS



Current openings @ www.L3STRATIS.com/careers | Ranked 8th among Washington 
Technology’s 2011 Top 100 Prime Contractors
Do you know a "purple squirrel"?  Ask me about our enhanced employee referral 
program TIP, Powered by People, paying up to $15,000 in bonuses!



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Re: Write contents of a field to a file

[Meyer, Jennifer L]

Use a run process action.  You can look up the specifics in the workflow 
development guide, but generally you'll want to write something like: echo 
$FIELD$ >>

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, July 29, 2011 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Write contents of a field to a file

**
Hi All,
I was wondering what would be the best way to write the contents of a character 
field to a file? The search on the archive keeps on timing out so I am writing 
to the list.
To re-iterate I have a character field the contents of which I would like to 
write to a file in Windows environment. This will be done on the client and not 
the server.
I am looking  to do this only via the User Tool and not through the Mid-Tier at 
the moment.
User Tool v 7.6x, Windows any version ranging from XP to Windows 7, no Windows 
Vista.

Many thanks



Shafqat Ayaz
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Re: Friday Humor - 2

[Meyer, Jennifer L]

That's a  good one, Phil.  Although I do know poop, I won't go on about it on 
this thread.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista
Sent: Friday, July 29, 2011 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - 2

**
A U.S. Congressman was seated next to a Remedy Consultant on an airplane so he 
turned to him and said, "Do you want to talk? Flights go quicker if you strike 
up a conversation with your fellow passenger."

Obviously annoyed, the Remedy Consultant, who had just started to read his 
7.6.04 upgrade document, replied to the total stranger, "What would you want to 
talk about?"

Oh, I don't know," said the congressman. "How about global warming, universal 
health care, or the debt ceiling?" as he smiled smugly.

"OK," he said. "Those could be interesting topics, but let me ask you a 
question first. A horse, a cow, and a deer all eat the same stuff - grass. Yet 
a deer excretes little pellets, while a cow turns out a flat patty, and a horse 
produces clumps. Why do you suppose that is?"

The legislator, visibly surprised by the Remedy Consultant's intelligence, 
thinks about it and says, "Hmmm, I have no idea."

To which the Remedy Consultant replies, "Do you really feel qualified to 
discuss global warming, universal health care, or the economy, when you don't 
know poop?"

Think about this when you are on your plane to DC for WWRUG11 in September!

Phil Bautista, WWRUG11 Advisory Board
512-731-0304
http://www.linkedin.com/in/philbautista
http://www.wwrug11.com/contact_phil.html

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Re: Version Control in ARSystem?

[Meyer, Jennifer L]

Phil,

We at NC ITS are currently using the 7.5 built-in version control features.  We 
moved to using the AR System built-in features from MS VSS for the following 
reasons:
1. External integration with VSS is painful.
2. VSS had to be installed on a separate server.
3. VSS databases frequently became corrupted.
4. VSS stored definition file versions.
5. Our primary need is reserving objects.

I've been integrating AR System with VSS since 2002 (ARS version 4.5.x).  While 
it does save versions of definition files, the integration is clumsy.  By this, 
I mean that 
1. The VSS database had to be installed on a separate server (since it's an MS 
product, it doesn't install on Unix/Linux boxes), 
2. The VSS client has to be installed on the workstation prior to AR Admin 
installation, 
3. The AR Administrator client has to be installed in such a way that it 
integrates with the VSS client, 
4. During login to the AR Admin client, the user must login to the VSS client, 
reconnecting network drives, if necessary,
5. The VSS client backs up the definition files, treating each of them as an 
ASCII text file.
6. Rolling back a version involved retrieving the version from the VSS database 
and re-importing it to AR System.  Undoing Checkout in VSS frequently corrupted 
the VSS database.

Since upgrading to ARS 7.5, we've switched to using the ARS version control, 
using all of the provided features, Object Reservation, Object Modification 
Log, & Save Definition Files, in our development and testing environments.

We haven't managed to corrupt the version control database--yet.

The primary advantages of AR version control that I can see are the ease of 
integration--it's built-in--and the reservation of related objects.

Specifically, if I'm working on HPD:Help Desk and have it reserved, any 
forms/applications depending on HPD:Help Desk are automatically reserved in an 
implied manner.  I don't have to check out all of Incident Management to 
prevent possible conflicts.  This  is a tremendous advantage over VSS, which 
treated each definition file as a standalone document rather than as a piece of 
a larger application.

I can roll back seamlessly and retrieve definition files from multiple 
development databases without introducing corruption.

We're currently using AR System 7.5 P6, have 5 developers, and have a mildly 
customized OOB ITSM 7.6 P 3 system running Red Hat Linux 2.6 with Oracle 10g.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
Sent: Tuesday, July 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Version Control in ARSystem?

Dear Listers,

I have been looking into ways that folks are using any form of Version Control 
with the ARSystem.  I am interested in your feedback as to whether you use the 
built in version control features that came with 7.5 (or remember that it came 
out with that version at all), if so what features you use (Object Reservation, 
Object Modification Log, Save Definition Files); third party products (VSS, 
Subversion, homegrown - ARSystem Custom App, spreadsheet etc.) or even bother 
wtih it at all.

If you do have feedback I am also interested in the size of the developer staff 
that you have (1, 2-5, 5-10, 10+), and of course the version of the ARSystem 
that you are on.  Helpful/interesting would be whether you are using OOB 
Applications (ITSM, or other), Custom, Customized OOB (Highly Customized, 
Minimally Customized), and versions of applications (yes I do know of people 
still on HD 4.0, and ITSM 6.0).  O/S, DB are not as important from my 
perspective but versions of third party tools if used are.

Looking forward to seeing you in DC!

Phil Bautista, WWRUG11 Advisory Board
512-731-0304
http://www.linkedin.com/in/philbautista
http://www.wwrug11.com/contact_phil.html

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Re: Asset Management Console is slow ... trying to index/tweak query with no luck

[Meyer, Jennifer L]

Did you check the sort order set on the table?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Friday, July 15, 2011 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management Console is slow ... trying to index/tweak query with 
no luck

**
Hello ARSListers,

I was wondering if you guys had done any tweaking on the asset management 
console and what suggestions you could make.  I have the following query:

SELECT * FROM ( SELECT  
T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600
 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 
>= 3) AND (T1262.C7 <= 3) AND (1 = 1) AND (1 = 1)) ORDER BY 1 ASC ) WHERE 
ROWNUM <=  51

Which is generated from the out of the box asset management console when it 
first loads.  It is taking ~51 seconds for this query to run.  If I change it 
to this:

SELECT * FROM ( SELECT  
T1262.C1,C21000,C7,C20005,C179,C20007,C240001008,C240001003,C20001,C26014,C490021100,C20020,C20003,C20004,C240001002,C26001,C400129200,C240001005,C100150,C8,C400079600
 FROM T1262 WHERE ((T1262.C400127400 = 'BMC.ASSET') AND (1 = 1) AND (T1262.C7 
>= 3) AND (T1262.C7 <= 3) AND (1 = 1) AND (1 = 1)) ) WHERE ROWNUM <=  51

The query takes ~ 7 seconds to run.  I have double checked all of the "Sort 
Order" settings for BMC.CORE:BMC_BaseElement, table, and AST:BaseElement to no 
avail.  I can't seem to get Remedy to remove the "ORDER BY 1 ASC" part.

On a side note I have found that this form is also using the "AST:BaseElement". 
 I tried changing it to "BMC.CORE:BMC_BaseElement" so that it does not use the 
join.  That doesn't do much either.

I have also tried creating an index on base element to include the following 
fields when searching BMC.CORE:BMC_BaseElement:

Request ID, InstanceId, DatasetID, and Status

That didn't seem to speed it up either.  Any help/suggestions?

Thanks,

Sean


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Re: Print button not working on Midtier

[Meyer, Jennifer L]

I remember having to export, save, and re-import all of the canned reports in 
6.3.  Now I know what was wrong with the originals!

Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, July 15, 2011 12:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Print button not working on Midtier

They tried to get us to go metric, decades ago; no one here cared, except for 
the military; we learned to blow stuff up by either the mile or the kilometer, 
depending upon which maps we got.

The reports have the paper size embedded in them, and try to send that to your 
default printer; Remedy Corp originally shipped crystal reports defined for 8 
1/2 x 11, but they gradually started slipping in A sizes, then releasing 
replacement reports with standard letter size when we complained.  In one 
version (4 or 5.5?) I think I had to export all of the canned reports and 
manually change them, then re-import them; guess I'll have to try that again.  
You would _think_ that when you pick your language default during installation 
(en_US here) that they could import reports with the correct paper size, but I 
guess that's too hard.  One more way to irritate your IT support staff so that 
they want you to switch products...

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Thursday, July 14, 2011 7:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Print button not working on Midtier

Well given that the rest of the world uses A paper sizes and the US is
almost alone in still using imperial sizes I suggest that something
needs to change in the US (despite your size).

Beside isn't the page dimensions set by the printer?


Stuart Schon
Team Leader

Fujitsu Australia Limited
2 Julius Avenue, North Ryde NSW 2113, Australia
T +61 2 9113 9435 M +61 458 592 245
stuart.sc...@au.fujitsu.com
au.fujitsu.com

Please consider the environment before printing this email

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, 14 July 2011 11:40
To: arslist@ARSLIST.ORG
Subject: Re: Print button not working on Midtier

I'm sure it is (popular overseas); all it does here is jam print queues
and halt printing for everyone else, making it very UN-popular.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, July 13, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Print button not working on Midtier

Chris,

I can confirm A4 is very popular in the UK :-) And A2 is huge... paper
one only finds in an industrial printing centre.


John


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Re: Product Query: Mobile Client

[Meyer, Jennifer L]

Don't forget the long conversation we had last week regarding 2901!

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brandi Barbour
Sent: Monday, July 11, 2011 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Query: Mobile Client

** Mobile Reach has an excellent product to meet this need.  I have used them 
on 3 projects now and have had great success.  Contact Mike McKee for more 
information. mmc...@mobilereach.com
Office:  919-371-2188
Mobile:  919-434-3082
www.mobilereach.com

  Brandi Barbour
   Application Developer
   KForce/CSC-CTS

Federal Sector |

This is a PRIVATE message. If you are not the intended recipient, please delete 
without copying and kindly advise us by e-mail of the mistake in delivery.
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any 
order or other contract unless pursuant to explicit written agreement or 
government initiative expressly permitting the use of e-mail for such purpose.



From:Lyle Taylor 
To:arslist@ARSLIST.ORG
Date:07/07/2011 07:16 PM
Subject:Product Query: Mobile Client
Sent by:"Action Request System discussion list(ARSList)" 





**
Hi All,

We are actively looking for a mobile client solution to connect to our ITSM 7 
(ARS 7.1) suite for Incident, and optionally Problem, Management.  Our primary 
interest is in a client that will work on the iPad.  Either a native app or web 
interface would be acceptable.  Compatibility on other mobile devices (e.g., 
iPhone, Android devices, etc.) would be a plus.  The primary goal is to enable 
deskside tech support agents to easily update and resolve tickets while they 
are in the field.

If your company provides a solution in this arena, or you are aware of a 
company that provides such a solution, please contact me directly by e-mail at 
tayl...@ldschurch.org.

Thanks,
Lyle Taylor


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Re: BMC Software Acquires Aeroprise

[Meyer, Jennifer L]

***SNORT!***

Thank God I wasn't drinking coffee.  I'd have to go home.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Thursday, July 07, 2011 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
You gotta remember the BMC Naming Standards checklist that the new acquisition 
rename must adhere to:


1.)Does it contain the words "Service","Management", or "Automation"  (if 
no, try again)

2.)Can it be represented in a 3-5 letter acronym that is earily similar to 
everything else we sell?

3.)Has it been renamed in the last 6 months (if no, rename immediately. 
This applies to existing product portfolio as well)

4.)Is it completely unrelated to the legacy name that is well known in the 
marketplace (if no, try for something more ambiguous)

5.)Have we shoe-horned the inherent licensing key structure into the BMC 
Blue pricing model making it impossible for any rational person to figure out 
how to apply the correct license keys per their purchased license names?  
(extra credit to the first person who can correctly identify what actual Remedy 
keys should be applied to the AR Server when purchasing "Service Mgt 
Specialist" license)

6.)Will the new name look good on the BSM Marketing diagram?

7.)Can we put "cloud" or "on demand" in the name to capitalize on industry 
marketing trends and buzz?

8.)Will the resulting acronym look like something my 3 year old randomly 
pounded out on the keyboard?

Nate

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
Thanks.  From now on, I'm going to just chuck the B's, T's, and S's, convert 
Roman Numerals to Arabic, and refer to all of their products by number.

Jennifer Meyer


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Re: BMC Software Acquires Aeroprise

[Meyer, Jennifer L]

Thanks.  From now on, I'm going to just chuck the B's, T's, and S's, convert 
Roman Numerals to Arabic, and refer to all of their products by number.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 07, 2011 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
Well, for the ones that you can actually use, which is MCMIM, it's 2901 :)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
Does anyone know offhand what BMCMITSM is in Roman Numerals?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 07, 2011 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
What? What's wrong with BMCMITSM? It rolls right off the tongue.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
How does BMC manage to slaughter the names of the products it acquires so 
thoroughly?  "Aeroprise" was good.  It was pronounceable.  It was memorable.  
"BMC Mobility for IT Service Management" is forgettable garble.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 07, 2011 9:57 AM
To: arslist@ARSLIST.ORG
Subject: BMC Software Acquires Aeroprise

**

http://www.bmc.com/home/2011/bmc-acquires-aeroprise.html
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Are"_
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Re: BMC Software Acquires Aeroprise

[Meyer, Jennifer L]

Does anyone know offhand what BMCMITSM is in Roman Numerals?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 07, 2011 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
What? What's wrong with BMCMITSM? It rolls right off the tongue.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise

**
How does BMC manage to slaughter the names of the products it acquires so 
thoroughly?  "Aeroprise" was good.  It was pronounceable.  It was memorable.  
"BMC Mobility for IT Service Management" is forgettable garble.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 07, 2011 9:57 AM
To: arslist@ARSLIST.ORG
Subject: BMC Software Acquires Aeroprise

**

http://www.bmc.com/home/2011/bmc-acquires-aeroprise.html
_attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
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This e-mail and its attachments may contain Forest Laboratories, Inc. 
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copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
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e-mail and any printout.
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Re: BMC Software Acquires Aeroprise

[Meyer, Jennifer L]

How does BMC manage to slaughter the names of the products it acquires so 
thoroughly?  "Aeroprise" was good.  It was pronounceable.  It was memorable.  
"BMC Mobility for IT Service Management" is forgettable garble.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, July 07, 2011 9:57 AM
To: arslist@ARSLIST.ORG
Subject: BMC Software Acquires Aeroprise

**

http://www.bmc.com/home/2011/bmc-acquires-aeroprise.html
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Re: Prompt when updating/replacing an attachment

[Meyer, Jennifer L]

Mike,

I have seen the behavior you describe, and it is OOB to the best of my 
knowledge.  I don't know precisely what BMC was thinking when they designed 
attachment pools to work this way, but it seems to me that adding and removing 
attachments is a very common action, but choosing to replace one attachment 
with another is far less common, and thus prone to error.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Conroy
Sent: Tuesday, July 05, 2011 11:36 PM
To: arslist@ARSLIST.ORG
Subject: Prompt when updating/replacing an attachement

So, here's a question.

Why, when you delete an attachment from an attachment pool, there is no warning 
but if you right-click one, click Add and select a file, a warning dialog is 
displayed that says "Would you like to replace file1.txt with file2.txt?"

A customer raised it with a Project Manager and the Project Manager said to me 
"The customer believes that this is completely illogical and therefore 
doesn’t believe that this is Remedy out of the box behavior".

To be honest, I had never noticed it before and I've been working with Remedy 
for a long time.

Anybody else pondered about/noticed this behavior?

Is it a defect?

Should an RFE be raised?

Should I agree with the customer but tell him illogical it may be but that's 
just the way it is?

Mike Conroy
Solution Architect
Planwell

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Re: Critical Issue ITSM Overload

[Meyer, Jennifer L]

Use RRR|Chive.  Works super.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Tuesday, June 28, 2011 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Critical Issue ITSM Overload

**
Hi,

We are having serious performance issues on 7.1.
We have 14 million lines in the database.  The decision was made to archive the 
past 4 years of data, and keep 1 year of data on production.   Incremental data 
needs to be loaded to the archive Server weekly.  How would we add the 
incremental data to the archive server in Remedy?

There are references that are pointing to objects that we need to keep together.

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Re: QBE Change Impact

[Meyer, Jennifer L]

Mark,

I've never noticed a significant performance impact when changing a field SBE 
preference to a lesser degree of search performance.  Just to be on the safe 
side, though, I'd do it after hours.

Oh, heck, just do it first thing in the morning and see if performance is 
impacted.  Live on the wild side.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, June 28, 2011 1:35 PM
To: arslist@ARSLIST.ORG
Subject: QBE Change Impact

**
Hi All,

I know that when you change an index there is a performance lag while the index 
is being built/rebuilt. Is the same true when changing the QBE on a field from 
leading to equal?

Just want to assess the user impact before making the change.

ARS 6.3 patch 20
Oracle 9.2
SunOS 5.9

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-317-2897



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Re: Control M Job Opportunity - NY, NY

[Meyer, Jennifer L]

So, Joe, what functions does ESS@Work provide?  Is it in addition to the BMC 
Remedy ITSM Suite, a replacement for it, or does it provide some other function?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, June 23, 2011 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

I read that as 23 months! Never mind! Maybe because he said baby!

Joe

-Original Message- 
From: Meyer, Jennifer L
Sent: Thursday, June 23, 2011 2:17 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

When the child hits 21, it's definitely time to start bottle-feeding. :-)

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, June 23, 2011 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

I'm not really an expert at gynecology or pediatric affairs or the phycology 
behind the relationship between mother and child for that matter, but what I 
remember from somewhere is that (odd and funny and whatever else as it may 
sound) breast feeding should be considered a normal activity until the kid 
is about 36 to 48 months. It improves the child's feeling of love and 
security, and bonds the child better to the mother.. Also its physically 
healthy for the child..

This is way off topic.. I see a word from Dan in my near future, so 
apologies in advance..

Joe

-Original Message- 
From: pritch
Sent: Thursday, June 23, 2011 1:59 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

How long does that go on for?  My wife is using the same line - and my 
'baby' is 23.

On Thu, 23 Jun 2011 12:43:18 -0500, Tommy Morris
 wrote:
> My wife used the "I just had a baby and you want to do WHAT?!?!?" method
> of birth-control. It was very effective.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
> Sent: Thursday, June 23, 2011 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Control M Job Opportunity - NY, NY
>
>
>
> **
>
> Yes, it's possible.  Breast-feeding is widely used as a hormonal method
> of birth control, but it's not 100%.  As long as ovulation occurs,
> pregnancy is possible.
>
>
>
> Jennifer Meyer
>
> Remedy Technical Support Specialist
>
> State of North Carolina
>
> Office of Information Technology Services
>
> Service Delivery Division ITSM & ITAM Services
>
> Office: 919-754-6543
>
> ITS Service Desk: 919-754-6000
>
> jennifer.me...@nc.gov
>
> http://its.state.nc.us <http://its.state.nc.us/>
>
>
>
> E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties
> only by an authorized State Official.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, June 23, 2011 12:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Control M Job Opportunity - NY, NY
>
>
>
> **
>
>
>
> Why blame him, how do you know its not her fault too :-)
>
>
>
> Joe
>
>
>
> From: Susan Palmer <mailto:suzanpal...@gmail.com>
>
> Sent: Thursday, June 23, 2011 12:02 PM
>
> Newsgroups: public.remedy.arsystem.general
>
> To: arslist@ARSLIST.ORG
>
> Subject: Re: Control M Job Opportunity - NY, NY
>
>
>
> **
>
> Are you guys trying to find out if anyone is reading the posts ... lol
>
>
>
> Obivously Control "M" didn't work for him!!!  That's the only part I can
> think of that is related.  Check A

Re: Remedy API compiled for the Android

[Meyer, Jennifer L]

How about lower versions of Android?  I'm on 1.4...

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ibrahim Akar
Sent: Sunday, June 26, 2011 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Remedy API compiled for the Android

**
We have with great difficulty compiled the Remedy API (version 7.x) for the 
Android Java (Delvik) environment. A small application was built using the API 
and we successfully logged into a server. This is a first step and requires 
much improvement but our experience will make your fight a little easier. You 
may download the technical note and analysis from

http://www.touchar.me/android/

On other news, Apple finally made the touchAR application available on their 
app store.

http://itunes.apple.com/us/app/touchar/id441475738?mt=8&ls=1

--
-Ibrahim Akar
The foregoing e-mail communication (together with any attachments thereto) is 
intended for the designated recipient(s) only.  Its terms are Confidential and 
may be protected by Attorney/Client, or other applicable, privilege.  
Unauthorized use, dissemination, distribution, or reproduction of this message 
is Strictly Prohibited.

PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL
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Re: Control M Job Opportunity - NY, NY

[Meyer, Jennifer L]

When the child hits 21, it's definitely time to start bottle-feeding. :-)

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, June 23, 2011 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

I'm not really an expert at gynecology or pediatric affairs or the phycology 
behind the relationship between mother and child for that matter, but what I 
remember from somewhere is that (odd and funny and whatever else as it may 
sound) breast feeding should be considered a normal activity until the kid 
is about 36 to 48 months. It improves the child's feeling of love and 
security, and bonds the child better to the mother.. Also its physically 
healthy for the child..

This is way off topic.. I see a word from Dan in my near future, so 
apologies in advance..

Joe

-Original Message- 
From: pritch
Sent: Thursday, June 23, 2011 1:59 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

How long does that go on for?  My wife is using the same line - and my
'baby' is 23.

On Thu, 23 Jun 2011 12:43:18 -0500, Tommy Morris
 wrote:
> My wife used the "I just had a baby and you want to do WHAT?!?!?" method
> of birth-control. It was very effective.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
> Sent: Thursday, June 23, 2011 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Control M Job Opportunity - NY, NY
>
>
>
> **
>
> Yes, it's possible.  Breast-feeding is widely used as a hormonal method
> of birth control, but it's not 100%.  As long as ovulation occurs,
> pregnancy is possible.
>
>
>
> Jennifer Meyer
>
> Remedy Technical Support Specialist
>
> State of North Carolina
>
> Office of Information Technology Services
>
> Service Delivery Division ITSM & ITAM Services
>
> Office: 919-754-6543
>
> ITS Service Desk: 919-754-6000
>
> jennifer.me...@nc.gov
>
> http://its.state.nc.us <http://its.state.nc.us/>
>
>
>
> E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties
> only by an authorized State Official.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, June 23, 2011 12:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Control M Job Opportunity - NY, NY
>
>
>
> **
>
>
>
> Why blame him, how do you know its not her fault too :-)
>
>
>
> Joe
>
>
>
> From: Susan Palmer <mailto:suzanpal...@gmail.com>
>
> Sent: Thursday, June 23, 2011 12:02 PM
>
> Newsgroups: public.remedy.arsystem.general
>
> To: arslist@ARSLIST.ORG
>
> Subject: Re: Control M Job Opportunity - NY, NY
>
>
>
> **
>
> Are you guys trying to find out if anyone is reading the posts ... lol
>
>
>
> Obivously Control "M" didn't work for him!!!  That's the only part I can
> think of that is related.  Check Amazon.com for books that may help you
> on the topic in question.
>
>
>
> Susan
>
> On Thu, Jun 23, 2011 at 10:47 AM, Kiefer, Todd 
> wrote:
>
> **
>
> Good morning!
>
>
>
> We are looking for Control M specialists on the East Coast. Does anyone
> know someone who might be interested regarding these opportunities? On a
> related note, my best friend got his wife pregnant 45 days after she
> delivered his first child... IS THAT EVEN POSSIBLE?!?!
>
>
>
> Todd Kiefer
>
> Technical Recruiting Manager
>
> Column Technical Services
>
> www.columntech.com <http://www.columntech.com/>
>
> Office:  630-515-6660 ext. 446 
>
> Cell: 309-256-0924
>
> Fax: 630-390-2246
>
> http://www.linkedin.com/in/toddkiefer1
>
>
>
> _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
> the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 ww

Establishing a Peer Relationship

[Meyer, Jennifer L]

Listers,

My management seeks to establish an informal peer relationship with one or more 
companies that meet the following criteria:


1.  Using supported versions of ARS/ITSM (7.5, 7.6+)

2.  Multi-tenant environment

3.  At least 1000 users working in system

4.  A similar LOE: 4 or more Remedy support people on staff

If your organization meets any of these criteria, we'd really like to talk to 
you.

Thanks,

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Control M Job Opportunity - NY, NY

[Meyer, Jennifer L]

Yes, it's possible.  Breast-feeding is widely used as a hormonal method of 
birth control, but it's not 100%.  As long as ovulation occurs, pregnancy is 
possible.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, June 23, 2011 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

**

Why blame him, how do you know its not her fault too :-)

Joe

From: Susan Palmer
Sent: Thursday, June 23, 2011 12:02 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Control M Job Opportunity - NY, NY

**
Are you guys trying to find out if anyone is reading the posts ... lol

Obivously Control "M" didn't work for him!!!  That's the only part I can think 
of that is related.  Check Amazon.com for books that may help you on the topic 
in question.

Susan
On Thu, Jun 23, 2011 at 10:47 AM, Kiefer, Todd 
mailto:tkie...@columnit.com>> wrote:
**
Good morning!

We are looking for Control M specialists on the East Coast. Does anyone know 
someone who might be interested regarding these opportunities? On a related 
note, my best friend got his wife pregnant 45 days after she delivered his 
first child... IS THAT EVEN POSSIBLE?!?!

Todd Kiefer
Technical Recruiting Manager
Column Technical Services
www.columntech.com
Office:  630-515-6660 ext. 446
Cell: 309-256-0924
Fax: 630-390-2246
http://www.linkedin.com/in/toddkiefer1

_attend WWRUG11 www.wwrug.com ARSlist: "Where the 
Answers Are"_

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Re: Capture of user's IP Address

[Meyer, Jennifer L]

We've looked for the IP as well and haven't been able to capture it.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Thursday, June 23, 2011 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Capture of user's IP Address

Good Day fellow Listers,

We are trying to find a way to capture the user's ip address via workflow. Has 
anyone ever attempted this with any success? We see it captured in the API logs 
but can't find it in the AR System API nor as a keyword. Any suggestions out 
there?


Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


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Please notify the sender immediately by return e-mail if you have received this 
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Re: Question on Web Inf Change

[Meyer, Jennifer L]

We had a similar issue last year when we wanted to refresh a screen following 
filter and escalation processing.  We ended up posting a message dialog at the 
beginning of the transaction telling the user to wait for an email when the 
transaction completed.  Then, we had to teach the users to refresh.

Seems like an opportunity for an RFE!

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, June 21, 2011 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Question on Web Inf Change
Importance: Low

Using the web client, my folks are approving (or rejecting) requests.  The
approval is recorded and processed by the approval server.  The users do
not think the approval went through since it doesn't update the status on
their screen.

I do have them refreshing their screen to see the status update has been
processed or the next approver in line has been generated.  Here's my
question:

Is there a way to send an event from the server to the client and have the
screen refresh once the approval is processed?  About the only way I've
thought of is to open a window saying something to the effect of 'approval
being processed, please wait' and go into a loop checking to see that the
approval is processed and then refresh the screen via an event from the
open window to the previous one.

Am I missing the obvious?  Has anyone come up with a way to get the screen
on the web client to refresh after an approval takes place?

thank you

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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

Thanks, Dave.  I've submitted it under the "ITIL" category.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, May 23, 2011 11:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

  If you'd like the fame and glory on an even broader scale, you could also 
post it as a Document on the AR System forum of the BMC Developer Network...

https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Monday, May 23, 2011 06:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Please visit http://www.remedyusergroups.com to download this PowerPoint.  :-)  
Jennifer was kind enough to allow us to post it there for everyone's 
convenience!

Thank you,

Matt R.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Monday, May 23, 2011 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Request for one more forward to my Id please - 
vaibhavsinghal@gmail.com<mailto:vaibhavsinghal@gmail.com>


Thank you


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)
**
Jennifer,

Can you send me a copy as well?

Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
**
I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Susan 
Palmer
Sent: Monday, May 23, 2011 4:33 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
mailto:arsl...@mattreinfeldt.com>> wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com<http://www.remedyusergroups.com/>

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com<http://www.remedyusergroups.com/>

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of adrian conway
Sent: Monday, May 23, 2011 7:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Can you send me a copy as well?

Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
**
I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Susan 
Palmer
Sent: Monday, May 23, 2011 4:33 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
mailto:arsl...@mattreinfeldt.com>> wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com<http://www.remedyusergroups.com/>

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matt 
Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

--
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
mailto:jennifer.me...@nc.gov>> wrote:
> The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.
>
> If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

I'm so glad that so many people are able to benefit from it.  I found that 
making it really clarified the ITIL process for me.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, May 23, 2011 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

**
Jennifer,

Congratulations on producing that ppt.  It's so simple and clear to understand. 
 I plan on using it and will give you kudos credit for it!!

Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt 
mailto:arsl...@mattreinfeldt.com>> wrote:
For anyone else looking for this file, please go grab it from
http://www.remedyusergroups.com<http://www.remedyusergroups.com/>

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, May 20, 2011 8:28 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matt 
Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

--
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
mailto:jennifer.me...@nc.gov>> wrote:
> The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.
>
> If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
> http://its.state.nc.us<http://its.state.nc.us/>
>
> E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
>
>


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Re: Friday humor

[Meyer, Jennifer L]

I thought I got raptured...but it was the pager.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Monday, May 23, 2011 1:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

**
Dang it! Now I have to stop playing WoW and get some sleep for work tomorrow. I 
was holding out for the rapture just in case he missed a leap year in his 
calculation.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Sunday, May 22, 2011 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

**

And another person has been shown to be less wise than he thought he was.  May 
we be wiser in the days to come.

Rick
On May 22, 2011 7:17 AM, "pritch" mailto:pri...@ptd.net>> wrote:
> Guess we're all still here.
>
> On Sat, 21 May 2011 16:29:54 +, "Sanford, Claire"
> mailto:claire.sanf...@memorialhermann.org>>
>  wrote:
>> ok... Gotta pass this on...
>>
>> http://yfrog.com/z/gzofgbdcj
>>
>> if you use Twitter, check out @RaptureHelpDesk
>>
>> The End... wasn't near!
>> 
>> From: Action Request System discussion list(ARSList)
> [arslist@ARSLIST.ORG]
>> on behalf of arslist [arsl...@danielbloom.ca]
>> Sent: Friday, May 20, 2011 8:11 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Friday humor
>>
>> **
>> Sigh. If the world weren't about to end in a rapture I would have to
>> present this at WWRUG as the longest thread of the year.
>>
>> Up until now I was hoping it wasn't true.
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Friday humor

[Meyer, Jennifer L]

Just under 7, actually.  Claire says it's supposed to be 6 pm tomorrow at the 
dateline, which is 11pm here for us.

Jennifer Meyer

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

Re: Friday humor

[Meyer, Jennifer L]

Recurring Incident, affecting multiple users.  You should create a problem 
investigation  It appears to be a client issue.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, May 20, 2011 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

** Release...
On Fri, May 20, 2011 at 4:06 PM, Thad Esser 
mailto:thad.es...@gmail.com>> wrote:
**
Hopefully the rapture doesn't come in the form of a refrigerator falling from 
the sky.

And would the Rapture be an Incident, Problem, or Change?

:-)

Thad
On Fri, May 20, 2011 at 9:29 AM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
FYI: The world ends tomorrow.  So if I'm not in the office on Monday, you'll 
know why.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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--
Patrick Zandi
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Friday humor

[Meyer, Jennifer L]

Ooh!

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Friday, May 20, 2011 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

Do they take nominations?  I have some users (and a few managers) who need to 
be raptured.

Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, May 20, 2011 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

I seem to recall hearing that it was supposed to take place at a specific time, 
I think 6:00pm.  The solution is that if the people of a time zone earlier than 
yours start to be "raptured away" then you can simply go do whatever you 
believe is necessary to repent so you don't get left behind.

Thanks,

Shawn Pierson 
Remedy Developer | Southern Union

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

You're right.  No one will believe I'll get taken to heaven in the Rapture.  
Looks like work for another 5 months.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
Sent: Friday, May 20, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

That's a terrible excuse not to go into the office on Monday.  

Kind regards,

David

David Frankfater
Column Technical Services
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1508
dfrankfa...@columnit.com
www.columntech.com 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Friday humor

FYI: The world ends tomorrow.  So if I'm not in the office on Monday, you'll 
know why.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Friday humor

[Meyer, Jennifer L]

The Rapture comes tomorrow
Or perhaps tonight
At eleven we sleep soundly.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, May 20, 2011 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

rap·ture (rpchr)

1. The state of being transported by a lofty emotion; ecstasy.
2. An expression of ecstatic feeling. Often used in the plural.

I think I remember this happening in College.


On Fri, 20 May 2011 17:49:36 +, "Sanford, Claire"
 wrote:
> I saw this on Twitter...
>
> Update: Rapture is going to start at 6PM Saturday at the International
> Dateline in Pacific ocean. That means 11PM tonight for NYC.
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Friday, May 20, 2011 12:28 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Friday humor
>
> **
> We can all just save it and use it again 
> By the way, in which time zone?
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
> Sent: May 20, 2011 12:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Friday humor
>
> **
> You need to wait until December 19th or 20th (2012) to use that email; do
> not waste this for now ;)
> Hugo Ruesga
> Software Development Advisor
> US  972.577.7000 x 332.3868
> MX +52 (33) 3332.3868
> P Please consider the environment before printing this email
> The information contained in and transferred with this electronic message
> is intended only for the recipient(s) designated above, it is protected
by
> law and it may contain information which is privileged and confidential.
If
> you are not the intended recipient, please do not read, copy, or use it,
> and do not disclose it to others. Please notify the sender of the
delivery
> error by replying to this message, and then delete it from your system.
> Thank you.
>
>
>
>
>
>> Date: Fri, 20 May 2011 12:29:59 -0400
>> From: jennifer.me...@nc.gov
>> Subject: Friday humor
>> To: arslist@ARSLIST.ORG
>>
>> FYI: The world ends tomorrow. So if I'm not in the office on Monday,
>> you'll know why.
>>
>> Jennifer Meyer
>> Remedy Technical Support Specialist
>> State of North Carolina
>> Office of Information Technology Services
>> Service Delivery Division ITSM & ITAM Services
>> Office: 919-754-6543
>> ITS Service Desk: 919-754-6000
>> jennifer.me...@nc.gov
>> http://its.state.nc.us
>>
>> E-mail correspondence to and from this address may be subject to the
>> North Carolina Public Records Law and may be disclosed to third parties
>> only by an authorized State Official.
>>
>>
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>> UNSUBSCRIBE or access ARSlist Archives at
>> www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the
>> Answers Are"
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the
> Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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Re: Friday humor

[Meyer, Jennifer L]

Excellent...When the rapture comes, the dogs will jump up barking and howling, 
and need to go outside.  Nobody will get any sleep.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, May 20, 2011 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

**
I saw this on Twitter...

Update: Rapture is going to start at 6PM Saturday at the International Dateline 
in Pacific ocean. That means 11PM tonight for NYC.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, May 20, 2011 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor
**
We can all just save it and use it again 
By the way, in which time zone?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: May 20, 2011 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

**
You need to wait until December 19th or 20th (2012) to use that email; do not 
waste this for now ;)
Hugo Ruesga
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.





> Date: Fri, 20 May 2011 12:29:59 -0400
> From: jennifer.me...@nc.gov
> Subject: Friday humor
> To: arslist@ARSLIST.ORG
>
> FYI: The world ends tomorrow. So if I'm not in the office on Monday, you'll 
> know why.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the North 
> Carolina Public Records Law and may be disclosed to third parties only by an 
> authorized State Official.
>
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> www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the 
> Answers Are"
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Are"_
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Re: Friday humor

[Meyer, Jennifer L]

You're right.  No one will believe I'll get taken to heaven in the Rapture.  
Looks like work for another 5 months.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
Sent: Friday, May 20, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday humor

That's a terrible excuse not to go into the office on Monday.  

Kind regards,

David

David Frankfater
Column Technical Services
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1508
dfrankfa...@columnit.com
www.columntech.com 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, May 20, 2011 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Friday humor

FYI: The world ends tomorrow.  So if I'm not in the office on Monday, you'll 
know why.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Friday humor

[Meyer, Jennifer L]

FYI: The world ends tomorrow.  So if I'm not in the office on Monday, you'll 
know why.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

That would be divine, Matt.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Thursday, May 19, 2011 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

I can post the final version for download on the RemedyUserGroups site, if
you want, Jennifer.  :-)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael
Sent: Thursday, May 19, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

I would love a copy as well if you do not mind!

Very much appreciated!

-- 
Michael Hirst
University of Arizona,
UITS
520-621-0867

On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L
 wrote:
> The ITIL-compliant refrigerator is now available.  Thanks to all of you
who responded with great ideas, especially Rich Gard for the expansion on
Problem Management and ITIL, and to Joe D'Souza, who got us all off on this
tangent.
>
> If you asked for the Refrigerator yesterday, I've sent you the
ITIL-compliant version this morning.
>
> Jennifer Meyer
> Remedy Technical Support Specialist
> State of North Carolina
> Office of Information Technology Services
> Service Delivery Division ITSM & ITAM Services
> Office: 919-754-6543
> ITS Service Desk: 919-754-6000
> jennifer.me...@nc.gov
> http://its.state.nc.us
>
> E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
>
>


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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

The ITIL-compliant refrigerator is now available.  Thanks to all of you who 
responded with great ideas, especially Rich Gard for the expansion on Problem 
Management and ITIL, and to Joe D'Souza, who got us all off on this tangent.

If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant 
version this morning.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

I'm making an ITIL-compliant refrigerator, Shawn.  I'll try to add some of the 
ideas you've provided to the mix.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, May 18, 2011 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

You could also extend the conversation by adding Asset Management to the mix.  

A refrigerator can be an Asset, because it’s a physical item that you paid for 
and you want to keep track of.  However, when you place it in your house and 
start using it, it becomes a CI, where the food are all dependent CIs, and the 
electricity is a parent CI.  If you remove the parent (electricity) from the 
dependent (refrigerator) it causes an outage that affects the CIs (consumable 
items, in this case) dependent on the refrigerator.  This is likely to anger 
appadmin, who thinks the refrigerator is broken and pushes it out the window of 
his apartment in a fit of rage.

I've had a long day or I would also come up with ways to demonstrate how SLM, 
RKM, and SRM could be used within the same analogy of the refrigerator.  
Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is 
using to conceptualize their products, they can use a refrigerator instead.

Thanks,

Shawn Pierson 
Remedy Developer | Southern Union

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)

Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire 

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link, please e-mail sender.

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

Joe,

It was a really good idea to use the refrigerator.  I just expanded on it and 
used graphics showing stick men getting flattened by falling fridges.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought
that came to my mind to use as an example to explain those little
differences and it was a Friday when I posted that :-)

Joe

-Original Message-
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the
change/incident/problem process with a refrigerator??

Claire

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Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

[Meyer, Jennifer L]

It was me.  Do you need a copy?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 18, 2011 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Someone made a PPT presentation using that idea? That’s just a funny thought 
that came to my mind to use as an example to explain those little 
differences and it was a Friday when I posted that :-)

Joe

-Original Message- 
From: Sanford, Claire
Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Thank You!  I got it!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, May 18, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

http://www.mail-archive.com/arslist@arslist.org/msg64261.html


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 18, 2011 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Refrigerator - old subject line ( diff b/w .. Incident 
..problem..change)

Does anyone remember who made a PowerPoint presentation that outlined the 
change/incident/problem process with a refrigerator??

Claire 

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Re: Farewell Dear Friends !

[Meyer, Jennifer L]

Best wishes for a long and happy retirement, Dwayne!

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd
Sent: Wednesday, May 04, 2011 7:45 AM
To: arslist@ARSLIST.ORG
Subject: Farewell Dear Friends !

**
Dear ArsList,

After eleven years as Remedy Developer here at James Madison University, I am 
retiring.  I hope to spend more time hiking thru Virginia's mountains and 
biking thru its hills and valleys and playing with my grandchildren.

You have been a great community to work with, even tho I have never met most of 
you personally.

Please be just as kind and helpful to my successor, Rick Deloney.

So Long,
Dwayne Martin




_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: how big?

[Meyer, Jennifer L]

John,

I got 1242.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, April 27, 2011 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Fun: how big?

Query your 'main form'
(incident,change,service-request,custom???)

Query for first ticket created after 1/1/2010 (get the number)

Query for first ticket created after 1/1/2011 (get the number)

Subtract 2nd-1st / 365

Then publish your daily volume.

I am wondering if anybody is over 100,000 daily.

How many > 10,000 daily???

Anybody under 100 daily on the main form?


Also - has anybody passed 1billion total in any form???

I will buy a drink at WWRUG for the person/remedy team with the most :)

-John


Sent from my iPhone

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Archiving Audit Logs

[Meyer, Jennifer L]

Is anyone currently archiving Audit Logs?  If so, what method are you using to 
select the logs to archive?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Archiving audit logs

[Meyer, Jennifer L]

Dear Listers,

Is anyone currently archiving audit logs?  If so, how are you selecting the 
logs to archive?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official

Re: COLUMN JOBS ON THE EAST COAST

[Meyer, Jennifer L]

Lol.  That was funny!

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frankfater, David
Sent: Tuesday, April 12, 2011 3:02 PM
To: arslist@ARSLIST.ORG
Subject: COLUMN JOBS ON THE EAST COAST

**Corrected URL below**
Column Technologies is hiring at all consulting levels for BMC ITSM, Service 
Assurance, and Service Automation.  We are meeting candidates in Washington DC 
on Monday 4-18-2011 and again later this month in New York.  On a personal 
note,  I used to have really bad luck.  But after  joining Column my luck 
changed.  Girls notice me, I always seem to find spare change, and I catch 
green lights when I am in a hurry.  If you want to improve your luck or just 
would  like to come work for a great company with great software that fosters a 
family atmosphere and fun, send me your resume.

Kind regards,

David

David Frankfater
Column Technologies
Toll Free 1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1508
dfrankfa...@columnit.com
www.columnit.com

Is ARSLIST.org down?

[Meyer, Jennifer L]

Hello, Listers,

I'm trying to search the archives for information on the External () command, 
but the www.arslist.org site appears to be unavailable.  Can anyone else reach 
it?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?

[Meyer, Jennifer L]

Have you attempted to use the new tool against environments other than your 
test environment yet?

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Monday, January 31, 2011 8:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client 
crashing errors?

**
I have set up a new 7.6 environment, and for me 7.6 User Tool gets crashed - 
but only when m uploading big CSVs via Data Load Console.


-Vaibhav




From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of strauss [stra...@unt.edu]
Sent: Tuesday, February 01, 2011 3:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client 
crashing errors?
**
Either I missed overwriting one, or it failed to cache/write one that I had 
entered, and it forked in the wrong direction, with no indication that it was 
going to do an overwrite until one mouse click before doing one.  That is going 
to bite someone, HARD.  I opened a ticket, since that is a dangerous defect.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, January 31, 2011 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client 
crashing errors?

**
The 7.6.03 installer required me to retype all of the passwords into the 
installer (even though it should as having them already) before it would stop 
trying to do an overwrite.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Monday, January 31, 2011 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client 
crashing errors?

**
I'll test this once I get the suite installer to behave itself (if that is 
indeed possible).  I am trying to upgrade an existing 7.6.03 install and the 
installer keeps trying to overwrite an existing ARSystem database, not upgrade 
it as is my intention.  It finds it, validates it, tests credentials (SQL 
Server auth since this is on a 2008 R2 VM that isn't in a domain, using SQL 
Server 2008 on an adjacent VM), but then insists that it is going to overwrite 
it during installation.  No way - that db already has all of the apps and 
sample data installed - it MUST be upgraded!!! It would appear that the 7.6.04 
installer is just as fubar as the previous versions.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Monday, January 31, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Windows User Client 7.6.04--has anyone heard of client crashing 
errors?

**
Has anyone reported or heard of the Remedy Windows User Client v 7.6.04 
repeatedly crashing?  I installed it this morning, then uninstalled it, 
reinstalled it, uninstalled it again, deleted all associated files, folders, 
and registry entries, reinstalled it, restarted my computer, etc... ad nauseum. 
 It seems to crash about 2 minutes and 30 seconds after opening.  I haven't 
been able to keep it running for a straight 3 minutes-literally.

Here's my PC information:

Windows XP Professional
V 2002, SP 3

Intel Core 2 Dual CPU
T7500 @2.20 GHz
2.19 GHz, @GB RAM
x86 Family 6 Model 15 Stepping 11, GenuineIntel

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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::DISCLAIMER::

Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors?

[Meyer, Jennifer L]

Has anyone reported or heard of the Remedy Windows User Client v 7.6.04 
repeatedly crashing?  I installed it this morning, then uninstalled it, 
reinstalled it, uninstalled it again, deleted all associated files, folders, 
and registry entries, reinstalled it, restarted my computer, etc... ad nauseum. 
 It seems to crash about 2 minutes and 30 seconds after opening.  I haven't 
been able to keep it running for a straight 3 minutes-literally.

Here's my PC information:

Windows XP Professional
V 2002, SP 3

Intel Core 2 Dual CPU
T7500 @2.20 GHz
2.19 GHz, @GB RAM
x86 Family 6 Model 15 Stepping 11, GenuineIntel

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Test- Please ignore

[Meyer, Jennifer L]

I didn't get that memo...

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly
Sent: Wednesday, January 26, 2011 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test- Please ignore

**
Sorry we are all on vacation didn't you get the meno?
_

John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.com  |   Site: 
www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail


"Shellman, David" 
Sent by: "Action Request System discussion list(ARSList)" 

01/26/2011 10:51 AM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Test- Please ignore







**
We're ignoring as best as we can.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Test- Please ignore

**
This is just a test.  Have not received postings since 1/18 and am testing to 
see if I see this one.  Please ignore.

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Re: Free graphical Midtier and AR System performance monitoring tool

[Meyer, Jennifer L]

Thank you for the tip, John!  I just finished installing jconsole on our 
development system, and it works wonders.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services 
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us
 
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

2010/12/20 John Baker :
> Dear Listers,
>
> At JSS, we provide professional services for no cost when people are 
> evaluating our solutions.  These are often provided via remote desktop and we 
> often find ourselves showing people how to profile the performance of AR 
> System Java plugin server and Midtier.
>
> There's a really good and little known tool called jconsole that's shipped 
> with the Java Development Kit.  You can use it to perform graphical remote 
> monitoring of a Java Virtual Machine, so we thought it may be helpful to 
> provide a presentation for the AR System community.
>
> Therefore, if you have a few minutes, put on your headphones and enjoy our 
> "Monitoring AR System and Midtier performance" video walkthrough:
>
> http://www.javasystemsolutions.com/jss/video/view/MidTier-JMX
>
> You will notice that the video refers to a set of JVM environment variables, 
> and as you can't copy and paste from a video, they are as follows:
>
> -Dcom.sun.management.jmxremote
> -Dcom.sun.management.jmxremote.authenticate=false
> -Dcom.sun.management.jmxremote.port=8090
> -Dcom.sun.management.jmxremote.ssl=false
>
> Remember, as the video commentary points out, when using the Tomcat Windows 
> configuration tool, you must ensure there are no trailing spaces to each 
> variable above.
>
> We hope this is a useful tool in your development toolkt.  Happy Christmas to 
> all.
>
>
> John
> --
> Single Sign On for the AR System
> http://www.javasystemsolutions.com/jss/ssoplugin
>
> ___
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>

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Re: RemedyForce

[Meyer, Jennifer L]

My favorite part of the news release was in the fine print:

"Any unreleased services or features referenced in this or other press releases 
or public statements may not be currently available and may not be delivered on 
time or at all."

I won't hold my breath.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, December 14, 2010 1:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: RemedyForce

http://go.bmc.com/?elqPURLPage=878&intcmp=home1_news_remedyforce&attr=press
Link to BMC's announcement.

On Dec 9, 7:57 am, John Sundberg 
wrote:
> Interesting things at Salesforce.com
>
> 1) They buy a Ruby company (YEAH!!!)
>
> 2) They announce with BMC (RemedyForce) -- hmmm?
>
> http://www.itpro.co.uk/629260/salesforce-com-uncloaks-force-com-2
>
> --
> John Sundberg
>
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of:
> WWRUG10 Best Customer Service/Support Award
> WWRUG09 Innovator of the Year Award
>
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
>
> ___ 
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Re: Best Practice for Customer Resolution Notifications?

[Meyer, Jennifer L]

I love getting incidents with a subject of "remedy."  "Chronicles of George," 
anyone?

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca
Sent: Friday, December 03, 2010 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice for Customer Resolution Notifications?

** By customer demand, we include the Notes field because the summary can be 
too cryptic to be of much use. Customers tend to make the summary generic: 
"Reschedule cron job" or "Can't login."  They include the name of the cron job 
or whatever it is they can't login to in the notes (hopefully).


On Fri, Dec 3, 2010 at 10:33 AM, Marsh, Lee 
mailto:lee.ma...@usdoj.gov>> wrote:
**
In addition to Dean's items we also include a link to a follow-up quality 
control survey.  We get about a 5-10 percent response for the survey.

Lee.


*
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725
Cell:  202-203-0036
Email: lee.ma...@usdoj.gov<mailto:lee.ma...@usdoj.gov>
*

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Meyer, 
Jennifer L
Sent: Friday, December 03, 2010 8:31 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Best Practice for Customer Resolution Notifications?

**
Dean,

Many organizations include the Ticket Number and Summary in the Subject of the 
notification.  In the body, you may want to include the Ticket Number, 
Resolution, and contact information should the customer have questions.

Another great practice is to ensure that your support personnel actually talk 
to the customer prior to resolving the ticket.  This allows the customer to 
voice any concerns they may have and sign off on the resolution before the 
ticket is resolved.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Dean 
Deonier
Sent: Thursday, December 02, 2010 12:55 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Best Practice for Customer Resolution Notifications?

**

ARSList guys:



What fields do you include in your email notifications to clients when a ticket 
is resolved?  Summary field only or both the Summary field and the 
Problem_Question field?  Or, do you have some other take?



If you include the Problem_Question field is it "too much information" for the 
customer.  I would appreciate your viewpoint.

Thanks,



Dean Deonier

Global Service Desk



NOTICE: This email message is for the sole use of the intended recipient(s) and 
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use, disclosure or distribution is prohibited. If you are not the intended 
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Re: Best Practice for Customer Resolution Notifications?

[Meyer, Jennifer L]

Dean,

Many organizations include the Ticket Number and Summary in the Subject of the 
notification.  In the body, you may want to include the Ticket Number, 
Resolution, and contact information should the customer have questions.

Another great practice is to ensure that your support personnel actually talk 
to the customer prior to resolving the ticket.  This allows the customer to 
voice any concerns they may have and sign off on the resolution before the 
ticket is resolved.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dean Deonier
Sent: Thursday, December 02, 2010 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Best Practice for Customer Resolution Notifications?

**

ARSList guys:



What fields do you include in your email notifications to clients when a ticket 
is resolved?  Summary field only or both the Summary field and the 
Problem_Question field?  Or, do you have some other take?



If you include the Problem_Question field is it "too much information" for the 
customer.  I would appreciate your viewpoint.

Thanks,



Dean Deonier

Global Service Desk



NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.

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Re: OT - Friday Humor

[Meyer, Jennifer L]

10. Bad decisions make good stories.  Really bad decisions make epic sagas.

Jennifer Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Friday, November 26, 2010 8:22 AM
To: arslist@ARSLIST.ORG
Subject: OT - Friday Humor

Subject: Truths for Mature Humans
1. I think part of a best friend's job should be to immediately clear your 
computer history if you die.

2. Nothing stinks more than that moment during an argument when you realize 
you're wrong.

3. I totally take back all those times I didn't want to nap when I was younger.

4. There is great need for a sarcasm font.

5. How the h$%^ are you supposed to fold a fitted sheet?

6. Was learning cursive really necessary?

7. Map Quest really needs to start their directions on # 5. I'm pretty sure I 
know how to get out of My neighborhood.

8. Obituaries would be a lot more interesting if they told you how the person 
died.

9. I can't remember the last time I wasn't at least kind of tired.

10. Bad decisions make good stories.

11. You never know when it will strike, but there comes a moment at work when 
you know that you just aren't going to do anything productive for the rest of 
the day.

12. Can we all just agree to ignore whatever comes after Blue Ray?  I don't 
want to have to restart my collection...again.

13. I'm always slightly terrified when I exit out of Word and it asks me if I 
want to save any changes to my ten-page technical report that I swear I did not 
make any changes to.

14. I keep some people's phone numbers in my phone just so I know not to answer 
when they call.
15. I think the freezer deserves a light as well.

16. I disagree with Kay Jewelers.  I would bet on any given Friday or Saturday 
night more kisses begin with Miller Lite than Kay.

17. I have a hard time deciphering the fine line between boredom and hunger.

18. How many times is it appropriate to say "What?" before you just nod and 
smile because you still didn't hear or understand a word they said?

19. I love the sense of camaraderie when an entire line of cars team up to 
prevent a jerk from cutting in at the front.

20. Sometimes I'll look down at my watch 3 consecutive times and still not know 
what time it is.

21.  Even under ideal conditions people have trouble locating their car keys in 
a pocket, finding their cell phone, and Pinning the Tail on the Donkey - but 
I'd bet everyone can find and push the snooze button from 3 feet away, in about 
1.7 seconds, eyes closed, first time, every time!

22. The first testicular guard, the "Cup," was used in Hockey in 1874 and the 
first helmet was used in 1974.  That means it only took 100 years for men to 
realize that their brain is also important.


Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


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Re: Purging not releasing space

[Meyer, Jennifer L]

Rajat,

Your DBA can give you a list of the largest tables in your environment; 
however, we have seen these tables grow ginormously in ours:
T587   NTE:Notifier Log
T2013EIE:Log
T24 AR System Searches Preference
T69 Email Error Logs
T586   NTE:Notifier
T590   NTE:SYS Individual NT Control
T1084HPD:Help Desk
T1067HPD:Help Desk AuditLog

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of rajat sharma
Sent: Tuesday, November 23, 2010 5:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Purging not releasing space

**
Thanks...Patrick for the info...
Actually we are setting up a purging policy in our environmnet. If you or 
anybody in this list can help us in finding which tables should be purged and 
their frequency that would be of great help.

Thanks,
Rajat
On Mon, Nov 22, 2010 at 8:51 PM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
** you cannot reduce the size of the database (after creation) from the remedy 
side,
you need an oracle DBA to assist you to reduce the DBF's

http://www.orafaq.com/wiki/Oracle_database_FAQ -- This might help some ...

The DBF's are like a jar and your data is the marbles in it.. you can pull 100 
marbles from the jar, but the jar is still the same size.


On Mon, Nov 22, 2010 at 9:20 AM, rajat sharma 
mailto:rajatcome...@gmail.com>> wrote:
**
Hi List,

We are deleting recoreds from Remedy but it is not releasing space from 
Database.
Please let me know if i need to check some settings.
Also let me know if i need to take help from DBA.

Environment:
ARSystem: 7.5 patch002
Platform: AIX
Database: Oracle 10g
BMC Atrium CMDB: 7.5 patch004
BMC Drift: 7.5
SRM: 2.2 patch003

Thanks,
Rajat
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--
Patrick Zandi
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Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder

[Meyer, Jennifer L]

Oh, oh, oh!  I have two in my family!

Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Wednesday, November 17, 2010 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java Developer needed for full time job in Chicago, IL. Must have 
BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder

The DoD uses remedy, so all jobs they have should be posted here. We
have an aircraft mechanic position open. Anyone know any aircraft
mechanics?



Thanks,

Gary Opela, Jr.
Remedy Engineer
Avaya Phone Support
CNI/IT Tinker 72 SC
(405) 582-4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, November 17, 2010 10:45 AM
To: arslist@arslist.org
Subject: Re: Java Developer needed for full time job in Chicago, IL.
Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green
Card Holder

**
Using that logic, any job solicitation for any software developer,
support, or other IT job, regardless of vendor, would be appropriate.
The skill sets he seeks are not likely to be found here to any
significant degree.  And that's the key.

Rick

On Wed, Nov 17, 2010 at 10:40 AM, John Atherly 
wrote:


**
I would have to Side with Claire since Remedy and other
applications that work with Remedy are using Java.   I'm surprised that
they are not also requiring Remedy skills


_

John Atherly  |   APC by Schneider Electric   |  Information,
Process & Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.com    |
Site: www.apc.com/    |   Address: 132 Fairgrounds
Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail




Rick Cook 
Sent by: "Action Request System discussion list(ARSList)"


11/17/2010 11:34 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc
Subject
Re: Java Developer needed for full time job in Chicago, IL. Must have
BPEL, ESP, and Oracle experience and be a US Citizen or Green Card
Holder







**
Normally, I would agree with you, Claire, but the job
requirements don't mention Remedy at all, so I have to go with Phil on
this one.

Rick
On Wed, Nov 17, 2010 at 10:25 AM, Sanford, Claire
mailto:claire.sanf...@memorialhermann.org> > wrote:
**
Since Column is pretty much a BMC/Remedy only shop, it would
stand to reason that this is a Remedy related position, even if it does
not explicitly say it is...




From: Action Request System discussion list(ARSList)

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Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder

[Meyer, Jennifer L]

It seems to me that both arguments are valid; however, the intent of the user 
cannot be determined by assumption alone.  An explicit statement of the job 
request's relationship to Remedy and the ARSList, if not stated in the job 
requirements, would probably have helped avoid confusion in this case.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, November 17, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java Developer needed for full time job in Chicago, IL. Must have 
BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder

**
I would have to Side with Claire since Remedy and other applications that work 
with Remedy are using Java.   I'm surprised that they are not also requiring 
Remedy skills
_

John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.com  |   Site: 
www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail


Rick Cook 
Sent by: "Action Request System discussion list(ARSList)" 

11/17/2010 11:34 AM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, 
ESP, and Oracle experience and be a US Citizen or Green Card Holder







**
Normally, I would agree with you, Claire, but the job requirements don't 
mention Remedy at all, so I have to go with Phil on this one.

Rick
On Wed, Nov 17, 2010 at 10:25 AM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Since Column is pretty much a BMC/Remedy only shop, it would stand to reason 
that this is a Remedy related position, even if it does not explicitly say it 
is...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, 
Phil
Sent: Wednesday, November 17, 2010 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java Developer needed for full time job in Chicago, IL. Must have 
BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder

**

David:



We respectfully request that you keep posts to the ARSlist limited to topics 
related to the family of BMC Remedy AR System and related products.  There are 
many, many more suitable places on the internet for Java Developer Wanted 
postings.



Thank You,

--Phil



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Frankfater, David
Sent: Wednesday, November 17, 2010 10:54
To: arslist@ARSLIST.ORG
Subject: Java Developer needed for full time job in Chicago, IL. Must have 
BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder



**

We have a full time opening for Java developer.  Do you know of anyone that 
might be interested?



Responsibilities:



* Participate as a team member in the application development area.

* Learn business functions to effectively participate in technical 
analysis, design, construction and implementation.

* Code solutions to problems using a structured approach keeping in mind 
long term maintainability and quick accessibility.

* Test coded solutions properly against customer acceptance criteria to 
ensure a quality application

* Document consistently and accurately on all application projects. All 
technical documentation (new development and maintenance) should be complete, 
understandable and accessible.

* Communicate and maintain a productive working relationship with user base 
of product/service line as well as all appropriate parties to an assignment, 
both internal and external to IT.

* Report appropriate and correct status to project leadership, manager and 
Director.

* Improve knowledge in new technologies in order to use them in approved 
projects; participate on special projects as assigned.

* Completes other projects and duties as assigned.



Qualifications:



To perform this job successfully, an individual must be able to perform each 
essential duty satisfacto

Re: "Working as designed" type defects

[Meyer, Jennifer L]

We reported that Risk Level/Approval Level defect last year, Tim.   It's 
working as designed!
And the Close buttons are a royal pain.  There is a fix for the missing 
workflow, but when there just isn't a Close button...that's frustrating.

Check out the Object List on the Mid-Tier: no Close, Logout, Home, or New 
Search.  That one drives me up the wall.  To log out, you have to search for 
and open the Home Page, then click Log Out.

Jennifer Meyer
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Wednesday, November 10, 2010 5:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Working as designed" type defects

**
How about the simple fact that Close buttons and/or links are not always in the 
same location and sometime are not present at all.

In CM, Urgency, Impact and Priority use a scale of 1 - x with 1 being the most 
severe and x being the least severe. But the Risk Level values run 1-x with 1 
being the least severe and x being the most severe. That ISS ticket came back 
to us as "Working as Designed". The reasoning was that a 1-x scale with 1 being 
the least severe and x being the most gave the customer the opportunity to 
"extend" the Risk Level to accommodate custom risk calculations. But if that is 
the true design reason, then my argument is that Priority, Impact and Urgency 
should also be designed that way and also allow that "extension" capability.

I'm going to change the ISS ticket to an RFE and see what happens.
Like you point out, I just want it to be consistent.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, November 10, 2010 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: "Working as designed" type defects

**
Guillame, I feel your pain.

I want to respond, not to gripe about the lack of consistency across 
applications, but because I also noted this while testing the ITSM 7.6 
applications.  Tasks perform differently across applications, Problem and Known 
Error have minimal interaction with Task at all, and Saved Searches aren't 
consistent in the consoles.  This is how it's designed, however, and we are 
reporting a large number of other defects, so I'm personally hoping that 
providing consistency across lesser-loved applications is BMC's next focus.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, November 10, 2010 1:54 PM
To: arslist@ARSLIST.ORG
Subject: "Working as designed" type defects

**
 I'm sending this post to the list community to see what is the general feeling 
about issues that BMC Support classifies as "working as designed"
The category of issues I am referring to specifically here is inconsistencies 
in functionality between ITSM modules or within a single specific module.
More specifically, and to name only a few, in ITSM 7.5.1 but apparently still 
present in 7.6.3:

- Assigned group searches in tasks are different than assigned group searches 
in change
- Assigned group searches, change manager group searches, and change 
implementer group searches are different
- Task tab in problem investigation is different than the task tab in the 
incident form

When I raise these issues with BMC support, I get the reply that it's working 
as designed. Well the problem with that, is that customization is required to 
make functionality, and look and feel consistent.
It seems to me that BMC should create a "Design Defect" classification in 
addition to the existing defect classification, which are essentially 
implementation defects. I mean why should I need to create an RFE for something 
that should work consistently in the first place? Seems like "Working As 
Designed" is simply an easy way out of the situation. Quality Assurance 
**should** catch these defects. Is this too much to ask?

A defect is a defect because the customer perceives that as a defect, that 
should be the bottom line. This is not new functionality, only making the 
functionality and user interface work to the way it is expected.

Thoughts?

Guillaume
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARS

Re: "Working as designed" type defects

[Meyer, Jennifer L]

Guillame, I feel your pain.

I want to respond, not to gripe about the lack of consistency across 
applications, but because I also noted this while testing the ITSM 7.6 
applications.  Tasks perform differently across applications, Problem and Known 
Error have minimal interaction with Task at all, and Saved Searches aren't 
consistent in the consoles.  This is how it's designed, however, and we are 
reporting a large number of other defects, so I'm personally hoping that 
providing consistency across lesser-loved applications is BMC's next focus.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, November 10, 2010 1:54 PM
To: arslist@ARSLIST.ORG
Subject: "Working as designed" type defects

**
 I'm sending this post to the list community to see what is the general feeling 
about issues that BMC Support classifies as "working as designed"
The category of issues I am referring to specifically here is inconsistencies 
in functionality between ITSM modules or within a single specific module.
More specifically, and to name only a few, in ITSM 7.5.1 but apparently still 
present in 7.6.3:

- Assigned group searches in tasks are different than assigned group searches 
in change
- Assigned group searches, change manager group searches, and change 
implementer group searches are different
- Task tab in problem investigation is different than the task tab in the 
incident form

When I raise these issues with BMC support, I get the reply that it's working 
as designed. Well the problem with that, is that customization is required to 
make functionality, and look and feel consistent.
It seems to me that BMC should create a "Design Defect" classification in 
addition to the existing defect classification, which are essentially 
implementation defects. I mean why should I need to create an RFE for something 
that should work consistently in the first place? Seems like "Working As 
Designed" is simply an easy way out of the situation. Quality Assurance 
**should** catch these defects. Is this too much to ask?

A defect is a defect because the customer perceives that as a defect, that 
should be the bottom line. This is not new functionality, only making the 
functionality and user interface work to the way it is expected.

Thoughts?

Guillaume

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Spell Check on the web

[Meyer, Jennifer L]

Internet Explorer has a plugin called iespell that you can download 
(www.iespell.com).  Spell-checking seems to work 
automatically with Firefox, Chrome, & Safari.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov
http://its.state.nc.us

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Friday, November 05, 2010 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Spell Check on the web

**
Does anyone know how to make spell check work on the Midtier?

Bola Oyefeso

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Chrome Browser support

[Meyer, Jennifer L]

Axton,

That link is fantastic!  It answers all of the questions about Chrome & privacy 
in clear and concise language.

When we first tested Mid-tier 7.5 with Chrome early this summer, I saw a lot of 
compatibility issues.  Now we're up a couple of patches, and those issues are 
resolved.

I've been using Chrome both at work & at home since this spring.  It is speedy 
and generally unfussy.  It warns you away from sites that contain adware & 
spyware, and stops to check if you want to actually visit sites with 
questionable security certificates.  My anti-virus clients work a lot less 
since switching to Chrome.

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM & ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.gov<mailto:jennifer.me...@nc.gov>
http://its.state.nc.us<http://its.state.nc.us/>

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Friday, November 05, 2010 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support

** http://www.mattcutts.com/blog/google-chrome-communication/
On Fri, Nov 5, 2010 at 9:14 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

I don't know. The comment came from someone else in the room. I have no 
experience with Chrome.

Rick
On Nov 5, 2010 9:15 AM, "Meyer, Jennifer L" 
mailto:jennifer.me...@nc.gov>> wrote:
> Rick,
>
> Are you referring to the "Help make Google Chrome better by automatically 
> sending usage statistics and crash reports to Google" setting? If so, that's 
> configurable, and the default is "off."
>
> Jennifer Meyer
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick 
> Cook
> Sent: Thursday, November 04, 2010 3:58 PM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: Chrome Browser support
>
> ** Well, there's one little problem with that. Someone told me that Chrome 
> pushes browsing history back to Google, which, if true, makes sense. But 
> unless there's a way for a company or government entity to turn that off, 
> which there may be, I can see Chrome remaining unsupported there for security 
> reasons. For the average person, it's probably nothing significantly more 
> nefarious than the average tracking cookie, but some security folks are bound 
> to see a problem if that history contained information about secure sites.
>
> Rick
> On Thu, Nov 4, 2010 at 3:06 PM, Andrew Fremont 
> mailto:andrewfrem...@gmail.com><mailto:andrewfrem...@gmail.com<mailto:andrewfrem...@gmail.com>>>
>  wrote:
> ** David,
>
> Thanks for the clarification.
>
> Given the trend in the market and a adoption rate, it would be great if BMC 
> could move into this area ahead of competitors. That would be great benefits 
> for both customers and BMC, rather waiting... just my 2 cents.
>
> AF
>
> On Thu, Nov 4, 2010 at 11:35 AM, Easter, David 
> mailto:david_eas...@bmc.com><mailto:david_eas...@bmc.com<mailto:david_eas...@bmc.com>>>
>  wrote:
> **
> Chrome is not officially supported in AR System 7.6.03.
>
> It is true that in informal tests, Chrome (because of its Javascript engine) 
> does appear to perform as well or better than the other browsers.
>
> However, there have been no formal requests from business customers to 
> support Chrome. While individuals may be using it, market information so far 
> does not point to IT organizations formally moving to supporting Chrome as a 
> corporate supported browser. Were large IT organizations to start supporting 
> it for business (as opposed to recreational or consumer) use, it would 
> certainly bolster the BMC business case to add support.
>
> -David J. Easter
> Sr. Product Manager, Enterprise Service Management
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc. My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG><mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>>]
>  On Behalf Of Andrew Fremont

> Sent: Thursday, November 04, 2010 11