Re: SNOW Migration

[Rajesh Nair]

Hello
In our case it was the servicenow vendor who did the migration for one few
instance(customer at a go)
But for one we had to import the data via excel.. its easier to do it
servicenow
Related custom code.. you have to do it again and we have JavaScript on
servicenow...plus point will be the workflows which allows you to design
the process in a flow

My experience quite easier to develop things on snow as its single window
and does not require a downtime just refresh the cache and its done



On Tue, 19 Mar 2019, 14:06 Dave Shellman,  wrote:

> Ben,
>
> I believe that Christian is looking for real world experiences of folks
> that have changed to SNOW.  My take is he’s looking for this so he can
> counter the promises made by SNOW sales folks of how easy it is to switch.
>
> Dave
>
> On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <
> ben.cher...@softwaretoolhouse.com> wrote:
>
>> Hi Christian,
>>
>>
>>
>> Meta-Update can transfer what ever you like, however you like, by opening
>> connections simultaneously to Remedy and ServiceNow.  This include
>> attachments, permissions, etc.
>>
>>
>>
>> In addition, Meta-Archive will archive data to HTML and copy the
>> generated URLs and selected searchable fields to a ServiceNow form.
>>
>>
>>
>> Contact me off-list for more info.
>>
>>
>>
>> Cheers,
>>
>> Ben Chernys
>> Senior Software Architect
>> [image: logoSthInc-sm]
>>
>> Canada / Deutschland
>> Mobile:+49 171 380 2329   GMT - 7 + [ DST ]
>>
>> Mobile +1 403  554 0887
>> Email:   ben.cher...@softwaretoolhouse.com
>> Web: www.softwaretoolhouse.com
>>
>> We are a BMC Technology Alliance Partner
>>
>>
>>
>>
>>
>> Check out Software Tool House's free Diary Editor and our  Freebies
>> Section for ITSM Forms and Fields spreadsheet.
>>
>> *Meta-Update
>> **,* our
>> premium ARS and ServiceNow Data tool, lets you automate your imports,
>> migrations, *in no time at all*, without programming, without staging
>> forms, without merge workflow.
>>
>>
>>
>> *Meta-Archive
>> * does ITSM
>> Archiving your way: with your forms and your multi-tenant rules, treating
>> each root request as a complete tree and checking associatuions.  Archive
>> output to different servers, HTML pages with links to attachments or
>> archive forms.
>>
>>
>>
>> *Meta-Databot
>> * is an
>> automated, extensible BMC Data Wizard.  It reads a file of data changes and
>> sports an Undo feature.
>>
>>
>>
>> Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
>> your valuable data!
>>
>>
>> http://www.softwaretoolhouse.com/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* ARSList  *On Behalf Of *Smerz,
>> Christian
>> *Sent:* March-18-19 9:49 PM
>> *To:* ARSList@arslist.org
>> *Subject:* SNOW Migration
>>
>>
>>
>> Hi folks,
>>
>> I know there are several folks who have been working with Remedy as well
>> as SNOW who subscribe to this list.  I’d like to get some honest
>> perspectives as to your opinions, migration experiences, customer service,
>> pricing, level of effort to from a project perspective to make the jump
>> assuming full ITSM.  The spectre of SNOW has been seen so I’m gathering
>> information.  Thanks in advance.
>>
>>
>>
>> Christian Smerz
>>
>>
>> --
>>
>>
>> This message (including any attachments) is confidential and intended for
>> a specific individual and purpose. If you are not the intended recipient,
>> please notify the sender immediately and delete this message.
>>
>> --
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>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
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>
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Re: What is locking my account?

[Rajesh Nair]

Not sure if this is going to help,
i remember facing such issue but not in ARS but frequently on my machine
which i am using it

*Issue turned out to be problem in user's cache where the password has been
stored. My account used to get locked automatically, even though i was
using the correct password.*
*I had to delete the old entries and the issue got fixed.*

On Wed, Mar 14, 2018 at 6:22 PM, Thomas Miskiewicz 
wrote:

> Hi Doug,
>
> I got an AR Filter Plugin which uses the context of the current user which
> in this case even happens to be an Admin User.
>
> public List filterAPICall(ARPluginContext context, List
> inValues)
> {
> if (context!=null) {
> String sPort=context.getARConfigEntry("TCD-Specific-Port");
> Integer port=new Integer(sPort);
>
>
> ARServerUser arCtx = new ARServerUser(context, "de_DE",
> "localhost");
> arCtx.setPort(serverPort);
> }
> }
>
> Everything works well until it doesn’t. At some point I see in the plugin
> log that authGuid ist empty…
>
> Mi Mär 14 12:36:27.527 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.541 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.563 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.584 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 118, authGuid :
> PAGAAFGYFE3BUAPFKWINPEO0LWMIJ1, cacheId : 118, threadId : 323
> Mi Mär 14 12:36:27.688 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
> Mi Mär 14 12:36:27.704 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
> Mi Mär 14 12:36:27.722 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
> Mi Mär 14 12:36:27.739 2018 Preparing context to be sent to pluginserver
> -  User : ize0578, sessionId : 0, authGuid : NULL, cacheId : 118, threadId
> : 323
>
> At this point my account gets locked.
>
>
> Is this a bug?
>
> Thomas
>
> On Mar 14, 2018, at 5:33 AM, Mueller, Doug  wrote:
>
> Trying again with SQL log removed so it will let me post…..
>
> *From:* Mueller, Doug
> *Sent:* Tuesday, March 13, 2018 9:28 PM
> *To:* 'Thomas Miskiewicz' ; ARSList <
> arslist@ARSLIST.ORG>
> *Subject:* RE: What is locking my account?
>
> Thomas,
>
> If your plugin is trying to login and gets a bad password attempt and that
> happens more than X times in a row, the account would then get locked if
> you have configured the system to lock a user after X bad password attempts.
>
> So, I am guessing that you have configured the system to lock users out
> after a set number of bad password attempts.  This is what is locking out
> the account.
>
> Then, you have to find out what the plugin is using for the password and
> why it is not correct.  Has whatever user is involved changed their
> password?  If so, how do you get the new one to the plugin for use?  If
> not, what has changed from where the plugin was getting the password to
> where it is now?  Has the configuration of the password for the plugin
> changed?
>
> I don’t know what the session issue is other than maybe a side effect of
> the login problem and getting locked out of the system.  First, I would
> resolve the password problem and then see if the other remains.
>
> Doug Mueller
>
> *From:* Thomas Miskiewicz [mailto:tmisk...@gmail.com ]
>
> *Sent:* Tuesday, March 13, 2018 2:57 PM
> *To:* ARSList 
> *Cc:* Mueller, Doug 
> *Subject:* What is locking my account?
>
> Hello Listers,
>
> we got a Filter Plugin we’ve been using for years. Out of sudden is seems
> to be locking my account when I call it a number of times from a Filter.
>
> The Log says stuff like: local provided session id 1684 not found. Or it
> claims that I’m using the wrong password which is first being tolerated a
> number of times but the it locks me out.
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
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Re: ADM: People being unsubscribed from the ARSlist

[Rajesh Nair]

Thanks for readding
was thinking of how to get readded to the forum again

Regards

On 14 Nov 2017 14:49, "Misi Mladoniczky"  wrote:

> **
> Hi,
>
> I have now readded the 823 persons of which 90% were GMAIL addresses.
> Hopefully this was a temporary problem, as all of these addresses were
> Deleted on November 12...
>
> The issue seems to be a DMARC lookup of the From-address in the emails
> sent from the ARSList.
>
> Someone probably changed something. The DMARC lookup should not be a
> problem for the ARSList, but apparently something happened. If I understand
> right, this is how it works, and please help us out if you have any insight
> on this.
> 1. An email from a...@aol.com is distributed from the list
> 2. The email is recieved by x...@gmail.com and then the GMAIL server
> contacts AOL to verify that the a...@aol.com is coming from an approved
> source
> 3. The answer now seems to be "NO"
>
> So did AOL tighten their answers, or did GMAIL tighten their look on the
> reply?
>
> There is two From-addresses, one is in the email HEADERS, and the other in
> the ENVELOPE. The ENVELOPE should be the important one, and there we use
> ARSLIST@ARSLIST.org.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
>
> November 13, 2017 9:51 PM, "Jason Miller"  <%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>> wrote:
>
> **
> Hello everybody,
> Hopefully you are receiving this email. I want to give a heads up that the
> ARSlist system automatically unsubscribed a bunch of people in the last few
> days. Misi and I are working on figuring out why and what can be done to
> prevent it.
> So far it appears to be mostly Gmail and AOL accounts. The best we can
> tell at the moment is something has changed on those systems that is now
> failing an authentication check (anti-spam stuff); which the list is taking
> action on the failure and unsubscribing those addresses.
> We'll keep looking into. At the moment my best advice is to resubscribe if
> you were removed.
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Incorporate this in your script

On 16 Oct 2017 21:48, "Abhi$hek"  wrote:

**
Yes connectivity is all working.

On 16-Oct-2017 8:14 PM, "Rajesh Nair"  wrote:

> **
> Than in that case..start putty and from putty connect to the unix
> box..this should work
>
> On 16 Oct 2017 21:22, "Abhi$hek"  wrote:
>
>> **
>> Yes putty is present
>>
>> On 16-Oct-2017 7:33 PM, "Rajesh Nair"  wrote:
>>
>>> **
>>> Do you have putty on windows systems
>>> You cannot call directly to unix from windows without a middle ware
>>>
>>> On 16 Oct 2017 8:51 p.m., "Abhi$hek"  wrote:
>>>
>>>> **
>>>> It's not asking as already I am passing credentials.
>>>>
>>>> On 16-Oct-2017 7:15 PM, "Rajesh Nair" 
>>>> wrote:
>>>>
>>>> **
>>>> You dont have drives in unix
>>>> Its just /
>>>> Try running the command in script on cmd on windows and check if aks
>>>> for user name and password with sudo command
>>>>
>>>> On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:
>>>>
>>>> **
>>>> It's I think as per the location to be retrieved
>>>>
>>>> On 16-Oct-2017 6:47 PM, "Rajesh Nair" 
>>>> wrote:
>>>>
>>>>> **
>>>>> Why c:\plink?
>>>>> Just a question
>>>>>
>>>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>>
>>>>>> $PROCESS$ fullpathto.bat
>>>>>>
>>>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>>>
>>>>>> Jean-Louis
>>>>>>
>>>>>> On 16 Oct 2017, at 13:17, Abhishek Anand 
>>>>>> wrote:
>>>>>>
>>>>>> Thanks for your prompt response. Please could you highlight the
>>>>>> syntax for the scenario below:-
>>>>>>
>>>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>>>
>>>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>>>> desired location so no access issue.
>>>>>>
>>>>>> Please suggest on it.
>>>>>>
>>>>>> Cheers, AA.
>>>>>>
>>>>>>
>>>>>> **_
>>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>>>> Answers Are, and have been for 20 years”
>>>>>>
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Than in that case..start putty and from putty connect to the unix box..this
should work

On 16 Oct 2017 21:22, "Abhi$hek"  wrote:

> **
> Yes putty is present
>
> On 16-Oct-2017 7:33 PM, "Rajesh Nair"  wrote:
>
>> **
>> Do you have putty on windows systems
>> You cannot call directly to unix from windows without a middle ware
>>
>> On 16 Oct 2017 8:51 p.m., "Abhi$hek"  wrote:
>>
>>> **
>>> It's not asking as already I am passing credentials.
>>>
>>> On 16-Oct-2017 7:15 PM, "Rajesh Nair"  wrote:
>>>
>>> **
>>> You dont have drives in unix
>>> Its just /
>>> Try running the command in script on cmd on windows and check if aks for
>>> user name and password with sudo command
>>>
>>> On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:
>>>
>>> **
>>> It's I think as per the location to be retrieved
>>>
>>> On 16-Oct-2017 6:47 PM, "Rajesh Nair"  wrote:
>>>
>>>> **
>>>> Why c:\plink?
>>>> Just a question
>>>>
>>>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
>>>> wrote:
>>>>
>>>>> **
>>>>>
>>>>> $PROCESS$ fullpathto.bat
>>>>>
>>>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>>>
>>>>> Jean-Louis
>>>>>
>>>>> On 16 Oct 2017, at 13:17, Abhishek Anand 
>>>>> wrote:
>>>>>
>>>>> Thanks for your prompt response. Please could you highlight the syntax
>>>>> for the scenario below:-
>>>>>
>>>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>>>
>>>>> I think some thing is wrong in the syntax as i am able to reach the
>>>>> desired location so no access issue.
>>>>>
>>>>> Please suggest on it.
>>>>>
>>>>> Cheers, AA.
>>>>>
>>>>>
>>>>> **_
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>>>> Answers Are, and have been for 20 years”
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Do you have putty on windows systems
You cannot call directly to unix from windows without a middle ware

On 16 Oct 2017 8:51 p.m., "Abhi$hek"  wrote:

> **
> It's not asking as already I am passing credentials.
>
> On 16-Oct-2017 7:15 PM, "Rajesh Nair"  wrote:
>
> **
> You dont have drives in unix
> Its just /
> Try running the command in script on cmd on windows and check if aks for
> user name and password with sudo command
>
> On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:
>
> **
> It's I think as per the location to be retrieved
>
> On 16-Oct-2017 6:47 PM, "Rajesh Nair"  wrote:
>
>> **
>> Why c:\plink?
>> Just a question
>>
>> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
>> wrote:
>>
>>> **
>>>
>>> $PROCESS$ fullpathto.bat
>>>
>>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>>
>>> Jean-Louis
>>>
>>> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>>>
>>> Thanks for your prompt response. Please could you highlight the syntax
>>> for the scenario below:-
>>>
>>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>>
>>> I think some thing is wrong in the syntax as i am able to reach the
>>> desired location so no access issue.
>>>
>>> Please suggest on it.
>>>
>>> Cheers, AA.
>>>
>>>
>>> **_
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>>> Answers Are, and have been for 20 years”
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

You dont have drives in unix
Its just /
Try running the command in script on cmd on windows and check if aks for
user name and password with sudo command

On 16 Oct 2017 8:39 p.m., "Abhi$hek"  wrote:

**
It's I think as per the location to be retrieved

On 16-Oct-2017 6:47 PM, "Rajesh Nair"  wrote:

> **
> Why c:\plink?
> Just a question
>
> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
> wrote:
>
>> **
>>
>> $PROCESS$ fullpathto.bat
>>
>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>
>> Jean-Louis
>>
>> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>>
>> Thanks for your prompt response. Please could you highlight the syntax
>> for the scenario below:-
>>
>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>
>> I think some thing is wrong in the syntax as i am able to reach the
>> desired location so no access issue.
>>
>> Please suggest on it.
>>
>> Cheers, AA.
>>
>>
>> **_
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>> Answers Are, and have been for 20 years”
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Shouldn't it be sudo username password -c "your command"

Regards
Rajesh

On 16 Oct 2017 8:15 p.m., "Rajesh Nair"  wrote:

> Why c:\plink?
> Just a question
>
> On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux" 
> wrote:
>
>> **
>>
>> $PROCESS$ fullpathto.bat
>>
>> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>>
>> Jean-Louis
>>
>> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>>
>> Thanks for your prompt response. Please could you highlight the syntax
>> for the scenario below:-
>>
>> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>>
>> I think some thing is wrong in the syntax as i am able to reach the
>> desired location so no access issue.
>>
>> Please suggest on it.
>>
>> Cheers, AA.
>>
>>
>> **_
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
>> Answers Are, and have been for 20 years”
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Re: How to call a .sh script located in remote unix box from the remedy server 8.1 on windows using the FILTER Run Process command?

[Rajesh Nair]

Why c:\plink?
Just a question

On 16 Oct 2017 4:55 p.m., "Jean-Louis Halleux"  wrote:

> **
>
> $PROCESS$ fullpathto.bat
>
> In the bat file: c:\plink -batch -l *** -pw  -m pathto.sh
>
> Jean-Louis
>
> On 16 Oct 2017, at 13:17, Abhishek Anand  wrote:
>
> Thanks for your prompt response. Please could you highlight the syntax for
> the scenario below:-
>
> Calling the BAT file via filter RUN Process – $$PROCESS$ command.
>
> I think some thing is wrong in the syntax as i am able to reach the
> desired location so no access issue.
>
> Please suggest on it.
>
> Cheers, AA.
>
>
> **_
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org “Where the
> Answers Are, and have been for 20 years”
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to configure Email Engine log to roll?

[Rajesh Nair]

I am not sure of overwriting the logs
But sure we can have a new file created if the log file size reaches the
limit that has been set
Done this long time ago.. its something like filehandler limit

On 16 Oct 2017 4:03 p.m., "Thomas Miskiewicz"  wrote:

> Hello Listers,
>
> how can I tell the Email Engine to start overwriting the log when it
> reaches a certain size? I couldn’t find this setting in the documentation.
>
>
> Thanks
>
> Thomas
>
> 
> ___
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>

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Re: SLAs

[Rajesh Nair]

Hi
I have seen this in our environment earlier which turned into delay in
firing of escalation
One is tab polling escalation other i dont remember the name but both
related sla"s
See to it they are running in pool with less load
Will pm the detail asap i get it

Rajesh Nair
send from Samsung galaxyS3
On 25 Jun 2014 00:02, "teresa S Fannin" <
teresa.s.fan...@accenturefederal.com> wrote:

> **
>
> All,
>
> We are on version 7.1  ( going to 8.1 soon).   The SLA  Service Target
> Status  colors don’t’ update except for once a day.   I did recently  have
> to add  a 24x7 available time entity to all my SLAs and OLAs  as a work
> around for a time issue with the date 1/1/1970.
>
> Since the workaround all the times show up correctly, but now the Service
> Target Status indicator status is gray until the next day and then it will
> be fine.Also the Fields Next Target Date is blank and  the SLM Status
> is equal to No Service Target Assigned.   I thought the target status use
> to update every 5 minutes.  After Midnight the ones for today will be
> corrected.   Anybody seen this behavior?
>
>
>
> Thanks,
>
> Teresa Fannin
>
>
>
> Accenture Federal Sevices
>
> BMC ITSM Remedy Lead
>
> San Antonio, TX
>
> Office: 210-918-8061
>
> Cell: 941-416-2456
>
> NEW email: teresa.s.fan...@accenturefederal.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Humour!!!!!

[Rajesh Nair]

Best out of office mail:

Am on vacation 09-11jun.

For emergencies, please call  911 (in US).

Else please wait till 12jun when I'll be back in office.


Rajesh Nair
send from Samsung galaxyS3

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Re: Workflow ideas

[Rajesh Nair]

One way we do is by using the relationship.
We relate ci against each incidents or changes and this way we keep track

Regards
On 22 Jan 2014 03:49, "Ray Palla"  wrote:

> **
>
> Yup... that sounds right to me.  Consider a filtering mechanism triggered by
> your lookup escalation or filter.   With the mechanism you could do all
> sorts of tasks like:  parse the fields (Short Desc and Details), count the
> number of asset numbers, and then iterate through the count to grab each
> one individually.  Remember you can set filters to be asynchronous and not
> use phasing, allowing you to control the order they run in.  You could have
> a handful of filters that capture a variety of issues, possibilities or
> concerns.  Within that architecture you would be able to add another
> requirement later if it came up.
>
>
>
> Kool beans.
>
> r
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Morrison, David A.
> *Sent:* Tuesday, January 21, 2014 3:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> I think the idea that multiple asset numbers could be in the Short Desc or
> Details could get involved.  But if the LIKE %*asset number*% comparison
> would pick any of them up it should work ok.
>
>
>
> David
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ray Palla
> *Sent:* Tuesday, January 21, 2014 4:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> Drew is well thought out on this one, but I have one question about the
> 'first part'... What is the sticky part?  Wouldn't a one-time escalation
> handle this for you?  Then as assets are added a filter could do the
> look-up.
>
>
>
> r
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Morrison,
> David A.
> *Sent:* Tuesday, January 21, 2014 3:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> Thanks for the response.  This is the way I was leaning toward myself, and
> as you said the multiple assets at one time could get sticky.
>
>
>
> David Morrison
>
> ETSU
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Drew
> Shuller
> *Sent:* Tuesday, January 21, 2014 3:29 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> ** Hi David. You'll need a new form that will include the asset number and
> a field for warranty end date. Load your assets into that, and do a real
> time lookup from your HD form against the new form. That will tell you if
> the asset is in warranty. For reporting, do a join, either with a Remedy
> join form or a db join with a Remedy View form.
>
> The first part can be done with multiple assets at one time, but that's
> out of my reach.
>
> Drew Shuller
> SCAB
> Honduras
>
> --
> Sent from MetroMail using my Nokia 920
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Work info getting deleted

[Rajesh Nair]

The below mentioned push action is already present in code

Regards
Rajesh
On 11 Oct 2013 21:55, "Pargeter, Christie :CO IS"  wrote:

> **
>
> You want to add a 2nd action to the filter similar to this.  This is CRQ
> so you would use the Incident ID instead of Change ID & HPD:Worklog = Yes
> instead of CHG:Worklog.
>
> ** **
>
> **Ø  **CHG:CRQ:SaveWorkInfo_501_CreateWorkInfo_PCWL
>
> **v  **(501) Part of a Guide
>
> **§  **Always run
>
> **· ***Added a 2nd action*
>
> **· **(Overlay) Push to SYS:Application Status Enabler where
> Request ID01 = Infrastructure Change ID
>
> **¨  **Set CHG:Worklog = Yes, Request ID01 = Infrastructure Change ID*
> ***
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, October 11, 2013 7:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Work info getting deleted
>
> ** **
>
> ** 
>
> So whats the solution?
> Do we have to modify the filter
>
> On 11 Oct 2013 20:22, "Fisher, David"  wrote:
>
> ** 
>
>  
>
> See KA323941
>
>  
>
> The problem is that Filter
> "HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`!" does NOT push a record to
> SYS:Application Status Enabler form. This means that Filter
> "INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG" cannot change the HPD:WorkLog
> Status from "Delete" to "Enable" when the Incident is saved. Records are
> then deleted via escalation SYS:CLN:TA@00:05-StartCleanUp.
>
>  
>
> Christie's suggestion below is the same thing, only different (CHG -vs-
> HPD).
>
>  
>
> - Dave
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross
> *Sent:* Friday, October 11, 2013 10:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Work info getting deleted
>
>  
>
> ** 
>
> Possibilities:
>
> 1)  Someone with access is cleaning up/deleting entries
>
> 2)  Potential application issue,  Work log’s when created (during an
> incident creation where unsaved), will create the Work logs in a “Delete”
> state.  When the parent Incident is saved, the child work logs are updated
> to an “Enabled” state.  There is a cleanup process that occurs that removes
> these child work logs entries over X days old in a “Delete” state (with the
> assumption the parent incident has been abandoned).  Please at end of day
> check for any work logs in a delete state with a valid parent incident,
> then there is some issue
>
>  
>
> Regards,
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, October 11, 2013 9:33 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Work info getting deleted
>
>  
>
> ** 
>
> Hello listers
> We are seeing some strange issue in our incident tickets in which work
> info added to the tickets goes missings after  some time it is created
> This is a random issue and only similarity what i can see is all the
> tickets were raised using templates
> I think a similar issue was raised here,but wa not to find any
>
> We are on arsystem 7:6:04 patch 2
> Itsm 7:604 p2
>
> Regards
> Rajesh
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Work info getting deleted

[Rajesh Nair]

So whats the solution?
Do we have to modify the filter
On 11 Oct 2013 20:22, "Fisher, David"  wrote:

> **
>
> ** **
>
> See KA323941
>
> ** **
>
> The problem is that Filter
> "HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`!" does NOT push a record to
> SYS:Application Status Enabler form. This means that Filter
> "INT:FNDHPD:ASE:EnableHPDWorkLog_760_PWLG" cannot change the HPD:WorkLog
> Status from "Delete" to "Enable" when the Incident is saved. Records are
> then deleted via escalation SYS:CLN:TA@00:05-StartCleanUp.
>
> ** **
>
> Christie's suggestion below is the same thing, only different (CHG -vs-
> HPD).
>
> ** **
>
> - Dave
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross
> *Sent:* Friday, October 11, 2013 10:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Work info getting deleted
>
> ** **
>
> ** 
>
> Possibilities:
>
> **1)  **Someone with access is cleaning up/deleting entries
>
> **2)  **Potential application issue,  Work log’s when created (during
> an incident creation where unsaved), will create the Work logs in a
> “Delete” state.  When the parent Incident is saved, the child work logs are
> updated to an “Enabled” state.  There is a cleanup process that occurs that
> removes these child work logs entries over X days old in a “Delete” state
> (with the assumption the parent incident has been abandoned).  Please at
> end of day check for any work logs in a delete state with a valid parent
> incident,  then there is some issue
>
> ** **
>
> Regards,
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, October 11, 2013 9:33 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Work info getting deleted
>
> ** **
>
> ** 
>
> Hello listers
> We are seeing some strange issue in our incident tickets in which work
> info added to the tickets goes missings after  some time it is created
> This is a random issue and only similarity what i can see is all the
> tickets were raised using templates
> I think a similar issue was raised here,but wa not to find any
>
> We are on arsystem 7:6:04 patch 2
> Itsm 7:604 p2
>
> Regards
> Rajesh
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Work info getting deleted

[Rajesh Nair]

Ross
Have already checked for below mentioned point and i dont see any issue
with the updation on the work info form for work info being added and their
status changing to enable which it should one the parent is saved
On 11 Oct 2013 20:03, "Mitcham, Ross"  wrote:

> **
>
> Possibilities:
>
> **1)  **Someone with access is cleaning up/deleting entries
>
> **2)  **Potential application issue,  Work log’s when created (during
> an incident creation where unsaved), will create the Work logs in a
> “Delete” state.  When the parent Incident is saved, the child work logs are
> updated to an “Enabled” state.  There is a cleanup process that occurs that
> removes these child work logs entries over X days old in a “Delete” state
> (with the assumption the parent incident has been abandoned).  Please at
> end of day check for any work logs in a delete state with a valid parent
> incident,  then there is some issue
>
> ** **
>
> Regards,
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, October 11, 2013 9:33 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Work info getting deleted
>
> ** **
>
> ** 
>
> Hello listers
> We are seeing some strange issue in our incident tickets in which work
> info added to the tickets goes missings after  some time it is created
> This is a random issue and only similarity what i can see is all the
> tickets were raised using templates
> I think a similar issue was raised here,but wa not to find any
>
> We are on arsystem 7:6:04 patch 2
> Itsm 7:604 p2
>
> Regards
> Rajesh
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Work info getting deleted

[Rajesh Nair]

Hi
I have checked in the log form but could not find the entries for the work
info which went missing
To add more to the issue if we add work info at a later stage it remains
Regards
On 11 Oct 2013 19:07, "Karthik Nagaramu"  wrote:

> **
>
> Hi Rajesh,
> Could you directly check in the hpd work log form whether the record is
> present. Also please verify if any archive is enabled for the work log form.
>
> Regard,
> Karthik
> On Oct 11, 2013 9:33 PM, "Rajesh Nair"  wrote:
>
>> **
>>
>> Hello listers
>> We are seeing some strange issue in our incident tickets in which work
>> info added to the tickets goes missings after  some time it is created
>> This is a random issue and only similarity what i can see is all the
>> tickets were raised using templates
>> I think a similar issue was raised here,but wa not to find any
>>
>> We are on arsystem 7:6:04 patch 2
>> Itsm 7:604 p2
>>
>> Regards
>> Rajesh
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Work info getting deleted

[Rajesh Nair]

Hello listers
We are seeing some strange issue in our incident tickets in which work info
added to the tickets goes missings after  some time it is created
This is a random issue and only similarity what i can see is all the
tickets were raised using templates
I think a similar issue was raised here,but wa not to find any

We are on arsystem 7:6:04 patch 2
Itsm 7:604 p2

Regards
Rajesh

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Re: SW00308322

[Rajesh Nair]

Thanks Ryan
I already have the ticket id with me
I Just needed the def file to cross verify the fix provide,as the issue
mentioned is very similar to what we can see in our environment
On 10 Oct 2013 00:11, "Downing, Ryan"  wrote:

> **
>
> Hi Rajesh,
>
> ** **
>
> Call up support and work with them to get the attached definition files. *
> ***
>
> ** **
>
> I will send you the issue number you need to reference in a separate
> thread.
>
> ** **
>
> This is not a defect or KA, it is a customer created issue through support.
> 
>
> ** **
>
> This issue was closed in January 2010.
>
> ** **
>
> Hope this helps  J
>
> Ryan.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Wednesday, October 09, 2013 2:26 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SW00308322
>
> ** **
>
> ** 
>
> To add more this ticket wasn't raised by me or any of my colleagues
>
> On 9 Oct 2013 22:25, "Rajesh Nair"  wrote:
>
> Hello list
> Was seaching in bmc KB for any thing related to our ongoing issue related
> to sla
> Why going through KB i came across the this fix and they have said you can
> find the def in the related ticket id 3303385
> I tried my best to get this information but to vain
> Is there a way i can get this def file from from the ticket?
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
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Re: SW00308322

[Rajesh Nair]

Hmm I think thats what i will do
On 10 Oct 2013 00:06, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> Rajesh,
>
> I cannot find it either.  I looked under defect and Knowledge Base.
> Perhaps contact Support?
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Wednesday, October 09, 2013 2:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: SW00308322
>
> **
>
> To add more this ticket wasn't raised by me or any of my colleagues
>
> On 9 Oct 2013 22:25, "Rajesh Nair"  wrote:
>
>
> Hello list
> Was seaching in bmc KB for any thing related to our ongoing
> issue related to sla
> Why going through KB i came across the this fix and they have
> said you can find the def in the related ticket id 3303385
> I tried my best to get this information but to vain
> Is there a way i can get this def file from from the ticket?
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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Re: SW00308322

[Rajesh Nair]

To add more this ticket wasn't raised by me or any of my colleagues
On 9 Oct 2013 22:25, "Rajesh Nair"  wrote:

> Hello list
> Was seaching in bmc KB for any thing related to our ongoing issue related
> to sla
> Why going through KB i came across the this fix and they have said you can
> find the def in the related ticket id 3303385
> I tried my best to get this information but to vain
> Is there a way i can get this def file from from the ticket?
>

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Re: SW00308322

[Rajesh Nair]

Joe
I have tried all trick i can think of..
So probably thought someone reading here might be aware of this
This fix was posted 2 years back :-(
On 9 Oct 2013 23:46, "Joe D'Souza"  wrote:

> **
>
> If you log into support to view your incident ticket info, BMC Support may
> have set you up with a ftp download to download that def file.
>
> ** **
>
> At least that’s what they used to do for hot fixes and stuff like that.***
> *
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Wednesday, October 09, 2013 12:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SW00308322
>
> ** **
>
> ** 
>
> Hello list
> Was seaching in bmc KB for any thing related to our ongoing issue related
> to sla
> Why going through KB i came across the this fix and they have said you can
> find the def in the related ticket id 3303385
> I tried my best to get this information but to vain
> Is there a way i can get this def file from from the ticket? 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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SW00308322

[Rajesh Nair]

Hello list
Was seaching in bmc KB for any thing related to our ongoing issue related
to sla
Why going through KB i came across the this fix and they have said you can
find the def in the related ticket id 3303385
I tried my best to get this information but to vain
Is there a way i can get this def file from from the ticket?

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Re: Work order

[Rajesh Nair]

Hi there
I have checked the status relationship form and can see that completed to
assigned status is set to enabled. So this should not work.
But in my case its workin and any person in a group to whom the WO is
assigned can move the status to assigned from completed :'(
Is there something that needs to be checked?
Regarda

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Re: Work order

[Rajesh Nair]

Thats for the information will have look at it
Learned something good from the guru"s out here:-)

Regards
Rajesh
On 25 Sep 2013 22:22, "Jason Miller"  wrote:

> **
> That makes sense.  I only checked 'SYS:Status Transition Rules'.  At first
> I though why are the WO rules not in the same location as other ITSM rules
> but realized WO being part of SRM it was designed to be able to stand
> alone.  Although there are SRD rules in SYS:Status Transition Rules so at
> this point I call inconsistency.
>
> Jason
>
>
> On Wed, Sep 25, 2013 at 12:41 AM, Carl Wilson wrote:
>
>> **
>>
>> Hi,
>>
>> Status Transition Rules live in the following form for Work Orders:
>>
>> ** **
>>
>> WOI:StatusRelationships
>>
>> ** **
>>
>> There are a number of Rules provided by BMC, some are "Offline" which
>> means these are the allowed Transitions (Enabled = disallowed Transition).
>> There is one record for every possible combination of Status Transitions,
>> and it is up to the Administrator to edit these to turn on/off as opposed
>> to having to create new entries in this form.
>>
>> ** **
>>
>> The answer to the original question is No with the configured OOB Status
>> Transition Rules - to enable this Transition, you need to find the
>> associated record in the "WOI:StatusRelationships" form and make the
>> Transition "Offline" (which will allow the Transition).
>>
>> ** **
>> --
>>
>>  
>>
>> Kind Regards,
>>
>>  
>>
>> *Carl Wilson*
>>
>>  
>>
>> http://www.missingpiecessoftware.com/
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>> *Sent:* 25 September 2013 00:24
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Work order
>>
>> ** **
>>
>> ** 
>>
>> I took a quick look and didn't see any Status Transition Rules for WO.  I
>> might be hard-coded in workflow?
>>
>> ** **
>>
>> On Tue, Sep 24, 2013 at 3:38 PM, pritch  wrote:
>>
>> Might also want to take a look at the Status Transition Rules - I'm on
>> 7.6.04 and don't know if they have the Transition Rules set up for WOs, but
>> for Change and Incident that's where some of those blocks are located.***
>> *
>>
>>
>> - Original Message -
>> From: "Tauf Chowdhury" 
>> To: arslist@ARSLIST.ORG
>> Sent: Tuesday, September 24, 2013 6:36:44 PM
>> Subject: Re: Work order
>>
>> **
>> You'd probably be able to do this if the work order originated from an
>> SRM request and the SRD setting was set to "reopen original request"
>>
>> Sent from my iPhone
>>
>> On Sep 24, 2013, at 1:29 PM, Rajesh Nair < rajesh.nair@gmail.com >
>> wrote:
>>
>>
>>
>>
>> **
>>
>> Hello list
>> Need a information on work order
>> Am not that good in wo. What i need to know is can a work order be
>> reopened once set to complete by a group whom the order is currently
>> assined?
>> I am not able find any document on wo either
>> Itsm 7.6 _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> ___
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>>
>> ** **
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Work order

[Rajesh Nair]

Hello list
Need a information on work order
Am not that good in wo. What i need to know is can a work order be reopened
once set to complete by a group whom the order is currently assined?
I am not able find any document on wo either
Itsm 7.6

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Its friday again... humor

[Rajesh Nair]

A Funny Case Of Kiss And A Slap - must read it

A HR Manager, His Assistant, An Old Woman And Her Young Daughter Are
Traveling In A Train And During The Course Of Time Get Themselves
Introduced To Each Other And Become Temporary Friends...

The Train Goes Through A Tunnel And It Gets Completely Dark...

Suddenly There Is A Kissing Sound And Then A Slap !!!
The Train Comes Out Of The Tunnel...

The Women And The Assistant Are Sitting There Looking Perplexed...

The Manager Is Bending Over Holding His Face, Which Is Red From An Apparent
Slap.
All Of Them Remain Diplomatic And Nobody Says Anything...

The Old Woman Is Thinking :
These Managers Are All Crazy After Girls. He Must Have Kissed My Daughter
In The Tunnel. Very Proper That She Slapped Him...

The Young Girl Is Thinking :
The Manager Must Have Tried To Kiss Me But Kissed My Mother Instead And Got
Slapped...

The Manager Is Thinking :
Damn It... My Assistant Must Have Kissed The Young Girl. She Might Have
Thought It Was Me And Slapped Me...

Now Guess What The Assistant Is Thinking...

.

.

Now Hold Your Breath And Read What The Assistant Is Thinking...

If This Train Goes Through Another Tunnel I Will Make Another Kissing Sound
And Slap My Manager Again...
The Idiot  Keeps Harassing Me In The Office..!!!

Have a nice day!!!

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Re: SLM 7.6.04 Service Target Milestones not appearing on Incident

[Rajesh Nair]

We have an issue similar to this.. where even though the sla's shows built
successful it never used to work propeerly. Only diff in my case was that
we build an exsisting ones.
Here for us a cache flush workes. Sounded wierd for me but it workes
On 10 Aug 2013 03:43, "Rick Cook"  wrote:

> **
> RESOLVED.
>
> Even though the Data Source for HPD:HelpDesk was built with the Instance
> ID as the unique identifier, I changed it to Entry ID, rebuilt it and the
> Service Targets, then changed it back to Instance ID and rebuilt them
> again.  And now it works.
>
> Good news:  I'm not as obtuse as I was beginning to believe I might be.
> Bad news:  Why did I have to do twice what should have worked the first
> time?
>
> Rick
>
>
> On Fri, Aug 9, 2013 at 12:21 PM, Longwing, Lj  wrote:
>
>> **
>> Gordon, it's not Java, it's DB.  Turn on your SQL logging right before
>> you save the AL, and then look at the log, you will see either an insert or
>> an update statement immediately followed by a ROLLBACK TRANSACTION
>> statement.  You will need to figure out why Dev Studio is trying to insert
>> a record that is considered a duplicate, and correct the situation before
>> moving forward :)
>>
>>
>> On Fri, Aug 9, 2013 at 1:18 PM, Gordon Frank  wrote:
>>
>>> **
>>>
>>> Has anybody seen this:
>>>
>>>
>>>
>>> The value(s) for this entry violate a unique index that has been defined
>>> for this form,  382,
>>>
>>>
>>>
>>> When trying to save an Active Link within Developer Studio 7.6.4?
>>>
>>>
>>>
>>> I get a feeling its a Java issue.
>>>
>>>
>>>
>>> If you know the correction, I would appreciate the feedback.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> Gordon Frank
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: 44699 Resending

[Rajesh Nair]

I had faced the issue many a times and everytime its turned out the group
which was configired as authorized group was set to offline.. you just need
to put the proper authorimg group and resubmit
On 25 Jul 2013 04:40, "Robert Heverley"  wrote:

> **
> Hello All,
>
> Please see the attachment. Can someone give some guidance on where I go to
> manually assign the group. Every time this happens, I have to cancel the
> request. Any help would be greatly appreciated. Thank you.
>
> Robert
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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POP3 email issue

[Rajesh Nair]

Hello List,
Seems like we having issue with our incoming email functionality
wherein system stop processing the mail coming in, we have to go ahead
and restart the emial engine to process the same.
During this time we do not see any issue with the emial which are
getting relay from the system

We are on arsystem 7.1
Email version 7.1 patch 7

May 15, 2013 5:09:22 PM com.sun.mail.pop3.POP3Message getContentStream
SEVERE: null
javax.mail.MessageRemovedException
at com.sun.mail.pop3.POP3Message.getContentStream(POP3Message.java:137)
at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:456)
at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:275)
at javax.mail.internet.MimeMessage.getMessageID(MimeMessage.java:1191)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.checkAndSkipStoredMessages(ReceiverModule.java:443)
at 
com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:307)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

Regards
Rajesh

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OT: Its friday

[Rajesh Nair]

Murphy's Funny laws: 😆

1) Law of Queue: If you change queues, the one you have left will start to
move faster than the one you are in now.

2) Law of Telephone: When you dial a wrong number, you never get a busy
tone.😅

3) Law of Mechanical Repair: After your hands become coated with grease,
your nose will begin to itch.

4) Law of the Workshop: Any tool, when dropped, will roll to the least
accessible corner.😐

6) Bath Theorem: When the body is immersed in water, the telephone rings.

7) Law of Encounters: The probability of meeting someone you know increases
when you are with someone you don't want to be seen with.

8) Law of the Result: When you try to prove to someone that a machine won't
work, it will. 

9) Law of Bio mechanics: The severity of the itch is inversely proportional
to the reach. 

10) Theatre Rule: People with the seats at the furthest from the screen
arrive last. 😅

11) Law of Coffee: As soon as you sit down for a cup of hot coffee, your
boss will ask you to do something which will last until the coffee is cold.
😩

12) Law of Proposal : After u accept a proposal you will get a better one. 

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Duplication of work info

[Rajesh Nair]

Arsystem 7.1 on unix

A service request is created and subsequently an incident is also created
An update ia added to the activity log and thsi is updated in the inc also
which is a normal scenario.
Now if am workin on the ticket and say i am reassinging this to another
group. The same work info is duplicated

Regards

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Duplication of worklog

[Rajesh Nair]

Hello listers
Arsystem 7.1 sr

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Re: SLA behavior funk

[Rajesh Nair]

Guru's Correct me if i am wrong.
If the slm are configured In groups.The 2nd sla will always take the start
time of the earlier and calculate the time, and if the goal has passed when
the Sla got attached it says missed

On 8 Mar 2013 00:22, "Martinez, Marcelo A"  wrote:
>
> **
> Hello list,
> ARS/ITSM 7.6.04
> I have a case where OLAs are not behaving properly. In this case, an
incident was submitted as a medium “service request”, but after review I
changed it to a medium “service restoration”. When I did that, I would
expect that the request OLAs would detach and the restoration OLAs would
attach.  What I’m seeing is that only one of the “request” OLAs is being
detached.  Additionally, I’m not used to seeing the “Detached” OLAs stick
around..
>
> I have configured 4 target groups. One for each: restoration response,
restoration resolution, request response, request resolution.  Each
contains Low, Medium, High, Critical service targets.
>
>
> In ITSM 7.0.03, when an incident was changed from Medium to Low, the
Medium targets would “disappear” and the Low targets would “appear”. Same
goes for when the incident was changed from request to restoration.
>
> There are 2 issues with the sample above. First is that the incident now
appears to have missed a target when it did not. Second, is that since
there are 3 OLAs attached to this incident it will skew reporting.
>
> Thanks,
> Marcelo Martinez
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: OT: Friday Humor

[Rajesh Nair]

Good 2 see since joke on friday..just to refresh eachones mind from the
mamoth task...keping smiling. Have a nice day ahead folks

In a shop a man asked for 1/2 kg of butter.

The salesperson, a young boy, said that only 1kg packs were available in
the shop,

but the man insisted on buying only 1/2 kg.

So the boy went inside to the manager's room and said "An idiot outside
wants to buy only 1/2 kg of butter".
To his surprise, the customer was standing right behind
him..!!!

So the boy added immediately, "And this gentleman wants to buy the other
half!!".

After the customer left, the manager said "You have saved your position by
being clever enough at the right time. Where do you come from?"

To this the boy said, "I come from Brazil. The place consists of only
prostitutes and football players!"

The manager replied coldly, "My wife is also from Brazil ".

To this the boy asked excitedly, "Oh yeah? Which team does she play for?"

Presence of mind helps, Never Panic!!!
On 1 Mar 2013 21:20, "Phil Bautista"  wrote:

> **
>
> Ok, so this could be modified to incorporate any number of discovery
> tools, database of your choice, PC vendor you like (or dislike), etc.  But
> you may find it funny and can perform your own variable substitution…
>
> ** **
>
> “A cowboy named Bud was overseeing his herd in a remote mountainous
> pasture in Montana when suddenly a brand-new BMW advanced toward him out of
> a cloud of dust. The driver, a young man in a Brioni® suit, Gucci® shoes,
> RayBan® sunglasses and YSL® tie, leaned out the window and asked the
> cowboy, "If I tell you exactly how many cows and calves you have in your
> herd, will you give me a calf?" Bud looks at the man, who obviously is a
> yuppie, then looks at his peacefully grazing herd and calmly answers,
> "Sure, why not?" The yuppie parks his car, whips out his Dell® notebook
> computer, connects it to his Cingular RAZR V3® cell phone, and surfs to a
> NASA page on the Internet, where he calls up a GPS satellite to get an
> exact fix on his location which he then feeds to another NASA satellite
> that scans the area in an ultra-high-resolution photo. The young man then
> opens the digital photo in Adobe Photoshop® and exports it to an image
> processing facility in Hamburg , Germany ... Within seconds, he receives an
> email on his Palm Pilot® that the image has been processed and the data
> stored. He then accesses an MS-SQL® database through an ODBC connected
> Excel® spreadsheet with email on his Blackberry® and, after a few minutes,
> receives a response. Finally, he prints out a full-color, 150-page report
> on his hi-tech, miniaturized HP LaserJet® printer, turns to the cowboy and
> says, "You have exactly 1,586 cows and calves." "That's right. Well, I
> guess you can take one of my calves," says Bud. He watches the young man
> select one of the animals and looks on with amusement as the young man
> stuffs it into the trunk of his car. Then Bud says to the young man, "Hey,
> if I can tell you exactly what your business is, will you give me back my
> calf?" The young man thinks about it for a second and then says, "Okay, why
> not?" "You're a Congressman for the U.S. Government", says Bud. "Wow!
> That's correct," says the yuppie, "but how did you guess that?" "No
> guessing required." answered the cowboy. "You showed up here even though
> nobody called you; you want to get paid for an answer I already knew, to a
> question I never asked. You used millions of dollars worth of equipment
> trying to show me how much smarter than me you are; and you don't know a
> thing about how working people make a living - or about cows, for that
> matter. This is a herd of sheep. Now give me back my dog. AND THAT FOLKS IS
> WHAT THE PROBLEM IS ALL ABOUT.”
>
> ** **
>
> Phil Bautista, WWRUG13 Advisory Board
>
> 512-731-0304
>
> Social - http://www.facebook.com/phil.bautista
>
> Business - http://www.linkedin.com/in/philbautista
>
> WWRUG12 - 
> http://www.wwrug12.com/contact_phil.html
> 
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Target date in result list

[Rajesh Nair]

Hello list

Arsystem 7.6 on unix box
Oracle 11

Not sure is this issue was posted.
Am seeing an issue with the target dates on the IM console
The target date which i can see in the result list and the ticket are
different.
Target date gets update properly on all the transaction, but the value
which we can see the result list agsinst target date is of the time which
the system calculated before the transaction happens.
Now if i go ahead and do any updation to the ticket, value which i can see
in the target field is similar to the target date in the ticket

Regards

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taking time to retrieve CI

[Rajesh Nair]

ARSYSTEM 7.6.04 sp2 on unix
Oracle 11

We facing issue wherein system is taking around 1-2 min to retrieve the
service CI menu.
Have checked the logs but nothing till date.
This is happening for incident console
If is somewhere else i need to check

Regards
Rajesh

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Re: How to increase java heap size in tomcat on Solaris

[Rajesh Nair]

Thanks steve
Will try this out
On 19 Feb 2013 20:16, "Steve Kallestad"  wrote:

> ** There is a script in $CATALINA_HOME/bin/setenv.sh
>
> There is a minimum heap size and a maximum heap size.
>
> in that file, you'll see some lines similar to this:
>
> export CATALINA_OPTS="$CATALINA_OPTS -Xms512m -Xmx2048m"
>
> -Xms is the minimum heap size.  -Xmx is the maximum heap size.
>
> If the setenv.sh file is not present, you can simply create it.  The
> catalina script will look for it and call it if it is present.
>
> Don't set the minimum and maximum to the same number.  That causes
> problems with the garbage collector.
>
> --
> Steve Kallestad
>
>
> On Tue, Feb 19, 2013 at 6:29 AM, Rajesh Nair wrote:
>
>> **
>>
>> How to increase java heap size in tomcat 6.0 on Solaris
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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How to increase java heap size in tomcat on Solaris

[Rajesh Nair]

How to increase java heap size in tomcat 6.0 on Solaris

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Re: Incoming email sometimes

[Rajesh Nair]

What is the amount of outgoing email? You can probably set the email to
debug mode and check what is happening
On Nov 14, 2012 9:33 PM, "William Rentfrow" 
wrote:

> **
>
> Standard question: anything in the Email logs?
>
> ** **
>
> Also, every once in a while I run into email problems where I just kill -9
> the email process and it starts working as expected.  Not the best fix in
> the world, but at least it doesn’t take down the server.
>
> ** **
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> http://www.stratacominc.com
>
> 715-204-3061 Office
>
> 715-498-5056 Cell
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Wednesday, November 14, 2012 6:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incoming email sometimes
>
> ** **
>
> ** 
>
> Hi All,
>
> ** **
>
> I have an new ARS 7.6.04 server which resides on Linux 5.  I have a
> mailbox set up on the Linux server and the mailbox configuration is MBOX.
> Polling interval 2. Advanced config is Parse, No Yes, Yes, Yes, blank, No,
> No, Yes, and Yes.
>
> ** **
>
> I can see there is mail in the Linux mailbox (see ls- al result below) but
> it is not always getting to the ARS Messages. The mail will sit the for
> hours and then all of a sudden will be read by the email engine and show up
> in ARS. I am totally baffled on this one.
>
> ** **
>
> -rw-- remedy1  mail 2368 Nov 13 18:43 remedy1
>
> ** **
>
> Has anyone seen this before? Any suggestions on what to check of do?
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> ** **
>
> ** **
>  --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

Hello Listers,

this issue has been fixed.
This turned out to be an permisison issue.

user was opening the task via problem investigation form, and it used
to open in read only mode.
Gave the user with Problem Manager permission instead of problem user
which was earlier assinged and he was able to click on work info

On Fri, Nov 2, 2012 at 11:46 AM, Rajesh Nair  wrote:
> I have a look at the preferences if any and also try to find out if this a
> similar case on any other computers as well. In case if i find something new
> will let u all know about it
> Thanks
> Regards
>
> On Nov 2, 2012 12:36 AM, "Stroud, Natalie K"  wrote:
>>
>> **
>>
>> Rajesh:
>>
>>
>>
>> No, you do not need to change your client version right now.
>>
>>
>>
>> I’m having a little trouble understanding your English, but I will try to
>> explain better.
>>
>>
>>
>> Can you have your consultant log in via the 7.5 client on a different
>> computer and try viewing the task?  When you log in on your computer and it
>> works for you, that is one test and it is a good one to start with.
>> However, that cannot tell us if the problem is with your consultant’s
>> computer.   So if you have the consultant log in via the 7.5 client on a
>> different computer, we can see if the problem happens ONLY on their
>> computer.
>>
>>
>>
>> You can also try deleting your consultant’s Preference file like David
>> suggested.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Natalie Stroud
>>
>> SAIC @ Sandia National Laboratories
>>
>> ARS-ITSM Tester
>>
>> Albuquerque, NM USA
>>
>> nkst...@sandia.gov
>>
>> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>>
>>
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
>> Sent: Thursday, November 01, 2012 12:42 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: [EXTERNAL] Re: Work info in task
>>
>>
>>
>> **
>>
>> We use client version7.5
>> But changing the version of the client cannot be a solution? I doudt the
>> workflow written on the work info for task. It does not returns on double
>> click as it does for other module. We have to select one by one and say
>> view.for me it work as gems but for not consultant they are able to view
>> only the first entry
>>
>> On Nov 1, 2012 11:59 PM, "Longwing, LJ CTR MDA/IC"
>>  wrote:
>>
>> Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
>> client.  I believe that is what they were referring to.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
>> Sent: Thursday, November 01, 2012 12:23 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: [EXTERNAL] Re: Work info in task
>>
>> There is a 7.6.04 user tool Thick client. We are currently using it
>>
>> Thank you,
>>
>> Pascale Sterrett
>>
>>
>>
>>
>> nkst...@sandia.gov
>> Sent by: arslist@ARSLIST.ORG
>> 11/01/2012 11:21 AM
>> Please respond to
>> arslist@ARSLIST.ORG
>>
>>
>> To
>> arslist@ARSLIST.ORG
>> cc
>>
>> Subject
>> Re: [EXTERNAL] Re: Work info in task
>>
>>
>>
>>
>>
>>
>> **
>> I’m not sure offhand whether 7.1 is supposed to work with the User Tool
>> (client).  I know 7.6 is mid-tier only.
>>
>> And the User Tool does create a cache that occasionally gets corrupted by
>> changes developers make on the servers.  I’ve seen all sorts of odd
>> behavior from that.  Have you had the user who has this problem try
>> logging in via the client on a different machine?  If they don’t have the
>> problem there, you can try clearing the User Tool’s cache on the affected
>> machine.
>>
>> Where you go to look for the User Tool’s cache depends on what operating
>> system your computer has and what version of the User Tool you’re running,
>> but the location is usually the home directory associated with the
>> installation of the User Tool (where the arcmds folder is located)  Log
>> out of Remedy, delete all folders in the home directory except for arcmds
>> and NONE of the individual files, then have them log in and try again.
>>
>> Good luck!
>>
>> Natalie Stroud
>> SAIC @ Sandia National Laboratories
>> ARS-ITSM Tester
>

Re: Resolved...Re: Work info in task

[Rajesh Nair]

Hello All
It turned out to be an issue with permissions
The user was opening the task from problem investigation, where used open
the task form in read only mode.Changed the permission from problem user to
problem manager and it worked
On Nov 2, 2012 4:04 PM, "Rajesh Nair"  wrote:

> Hi, have on couple of machines and even tried by deleting the exsisting
> preference but issue remains the same
> On Nov 2, 2012 12:36 AM, "Stroud, Natalie K"  wrote:
> >
> > **
> >
> > Rajesh:
> >
> >
> >
> > No, you do not need to change your client version right now.
> >
> >
> >
> > I’m having a little trouble understanding your English, but I will try
> to explain better.
> >
> >
> >
> > Can you have your consultant log in via the 7.5 client on a different
> computer and try viewing the task?  When you log in on your computer and it
> works for you, that is one test and it is a good one to start with.
> However, that cannot tell us if the problem is with your consultant’s
> computer.   So if you have the consultant log in via the 7.5 client on a
> different computer, we can see if the problem happens ONLY on their
> computer.
> >
> >
> >
> > You can also try deleting your consultant’s Preference file like David
> suggested.
> >
> >
> >
> > Thanks,
> >
> >
> >
> > Natalie Stroud
> >
> > SAIC @ Sandia National Laboratories
> >
> > ARS-ITSM Tester
> >
> > Albuquerque, NM USA
> >
> > nkst...@sandia.gov
> >
> > ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
> >
> >
> >
> >
> >
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> > Sent: Thursday, November 01, 2012 12:42 PM
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: [EXTERNAL] Re: Work info in task
> >
> >
> >
> > **
> >
> > We use client version7.5
> > But changing the version of the client cannot be a solution? I doudt the
> workflow written on the work info for task. It does not returns on double
> click as it does for other module. We have to select one by one and say
> view.for me it work as gems but for not consultant they are able to view
> only the first entry
> >
> > On Nov 1, 2012 11:59 PM, "Longwing, LJ CTR MDA/IC" <
> lj.longwing@mda.mil> wrote:
> >
> > Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
> client.  I believe that is what they were referring to.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
> > Sent: Thursday, November 01, 2012 12:23 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: [EXTERNAL] Re: Work info in task
> >
> > There is a 7.6.04 user tool Thick client. We are currently using it
> >
> > Thank you,
> >
> > Pascale Sterrett
> >
> >
> >
> >
> > nkst...@sandia.gov
> > Sent by: arslist@ARSLIST.ORG
> > 11/01/2012 11:21 AM
> > Please respond to
> > arslist@ARSLIST.ORG
> >
> >
> > To
> > arslist@ARSLIST.ORG
> > cc
> >
> > Subject
> > Re: [EXTERNAL] Re: Work info in task
> >
> >
> >
> >
> >
> >
> > **
> > I’m not sure offhand whether 7.1 is supposed to work with the User Tool
> > (client).  I know 7.6 is mid-tier only.
> >
> > And the User Tool does create a cache that occasionally gets corrupted by
> > changes developers make on the servers.  I’ve seen all sorts of odd
> > behavior from that.  Have you had the user who has this problem try
> > logging in via the client on a different machine?  If they don’t have the
> > problem there, you can try clearing the User Tool’s cache on the affected
> > machine.
> >
> > Where you go to look for the User Tool’s cache depends on what operating
> > system your computer has and what version of the User Tool you’re
> running,
> > but the location is usually the home directory associated with the
> > installation of the User Tool (where the arcmds folder is located)  Log
> > out of Remedy, delete all folders in the home directory except for arcmds
> > and NONE of the individual files, then have them log in and try again.
> >
> > Good luck!
> >
> > Natalie Stroud
> > SAIC @ Sandia National Laboratories
> > ARS-ITSM Tester
> > Albuquerque, NM USA
> > nkst...@sandia.gov
> > ITSM 7.6.04 SP2 – Windo

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

Hi, have on couple of machines and even tried by deleting the exsisting
preference but issue remains the same
On Nov 2, 2012 12:36 AM, "Stroud, Natalie K"  wrote:
>
> **
>
> Rajesh:
>
>
>
> No, you do not need to change your client version right now.
>
>
>
> I’m having a little trouble understanding your English, but I will try to
explain better.
>
>
>
> Can you have your consultant log in via the 7.5 client on a different
computer and try viewing the task?  When you log in on your computer and it
works for you, that is one test and it is a good one to start with.
However, that cannot tell us if the problem is with your consultant’s
computer.   So if you have the consultant log in via the 7.5 client on a
different computer, we can see if the problem happens ONLY on their
computer.
>
>
>
> You can also try deleting your consultant’s Preference file like David
suggested.
>
>
>
> Thanks,
>
>
>
> Natalie Stroud
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Thursday, November 01, 2012 12:42 PM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re: Work info in task
>
>
>
> **
>
> We use client version7.5
> But changing the version of the client cannot be a solution? I doudt the
workflow written on the work info for task. It does not returns on double
click as it does for other module. We have to select one by one and say
view.for me it work as gems but for not consultant they are able to view
only the first entry
>
> On Nov 1, 2012 11:59 PM, "Longwing, LJ CTR MDA/IC" <
lj.longwing@mda.mil> wrote:
>
> Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
client.  I believe that is what they were referring to.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
> Sent: Thursday, November 01, 2012 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re: Work info in task
>
> There is a 7.6.04 user tool Thick client. We are currently using it
>
> Thank you,
>
> Pascale Sterrett
>
>
>
>
> nkst...@sandia.gov
> Sent by: arslist@ARSLIST.ORG
> 11/01/2012 11:21 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: [EXTERNAL] Re: Work info in task
>
>
>
>
>
>
> **
> I’m not sure offhand whether 7.1 is supposed to work with the User Tool
> (client).  I know 7.6 is mid-tier only.
>
> And the User Tool does create a cache that occasionally gets corrupted by
> changes developers make on the servers.  I’ve seen all sorts of odd
> behavior from that.  Have you had the user who has this problem try
> logging in via the client on a different machine?  If they don’t have the
> problem there, you can try clearing the User Tool’s cache on the affected
> machine.
>
> Where you go to look for the User Tool’s cache depends on what operating
> system your computer has and what version of the User Tool you’re running,
> but the location is usually the home directory associated with the
> installation of the User Tool (where the arcmds folder is located)  Log
> out of Remedy, delete all folders in the home directory except for arcmds
> and NONE of the individual files, then have them log in and try again.
>
> Good luck!
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Tester
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Thursday, November 01, 2012 11:57 AM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: Work info in task
>
> **
> One mor thing missed out tauf it via client
> On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:
> **
> Rajesh,
> It sounds like it could be a browser or browser cache issue. Did you try
> clearing cache and/or using different browser?
>
> Sent from my iPhone
>
> On Nov 1, 2012, at 1:48 PM, Rajesh Nair  wrote:
> **
> Soory for the incomplete mail
> Have an issue seen very recently
> In task management if any tries to open the work info add he/she is able
> to open only the first work info, if we try to open the any othet then the
> systemdoes not select the entry. Only the first one get selected
> As an admin it works fine for me

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

I have a look at the preferences if any and also try to find out if this a
similar case on any other computers as well. In case if i find something
new will let u all know about it
Thanks
Regards
On Nov 2, 2012 12:36 AM, "Stroud, Natalie K"  wrote:

> **
>
> Rajesh:
>
> ** **
>
> No, you do not need to change your client version right now.
>
> ** **
>
> I’m having a little trouble understanding your English, but I will try to
> explain better.
>
> ** **
>
> Can you have your consultant log in via the 7.5 client on a different
> computer and try viewing the task?  When you log in on your computer and it
> works for you, that is one test and it is a good one to start with.
> However, that cannot tell us if the problem is with your consultant’s
> computer.   So if you have the consultant log in via the 7.5 client on a
> different computer, we can see if the problem happens ONLY on their
> computer.
>
> ** **
>
> You can also try deleting your consultant’s Preference file like David
> suggested.
>
> ** **
>
> Thanks, 
>
> ** **
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Thursday, November 01, 2012 12:42 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Re: Work info in task
>
> ** **
>
> ** 
>
> We use client version7.5
> But changing the version of the client cannot be a solution? I doudt the
> workflow written on the work info for task. It does not returns on double
> click as it does for other module. We have to select one by one and say
> view.for me it work as gems but for not consultant they are able to view
> only the first entry
>
> On Nov 1, 2012 11:59 PM, "Longwing, LJ CTR MDA/IC" <
> lj.longwing@mda.mil> wrote:
>
> Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
> client.  I believe that is what they were referring to.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
> Sent: Thursday, November 01, 2012 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re: Work info in task
>
> There is a 7.6.04 user tool Thick client. We are currently using it
>
> Thank you,
>
> Pascale Sterrett
>
>
>
>
> nkst...@sandia.gov
> Sent by: arslist@ARSLIST.ORG
> 11/01/2012 11:21 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: [EXTERNAL] Re: Work info in task
>
>
>
>
>
>
> **
> I’m not sure offhand whether 7.1 is supposed to work with the User Tool
> (client).  I know 7.6 is mid-tier only.
>
> And the User Tool does create a cache that occasionally gets corrupted by
> changes developers make on the servers.  I’ve seen all sorts of odd
> behavior from that.  Have you had the user who has this problem try
> logging in via the client on a different machine?  If they don’t have the
> problem there, you can try clearing the User Tool’s cache on the affected
> machine.
>
> Where you go to look for the User Tool’s cache depends on what operating
> system your computer has and what version of the User Tool you’re running,
> but the location is usually the home directory associated with the
> installation of the User Tool (where the arcmds folder is located)  Log
> out of Remedy, delete all folders in the home directory except for arcmds
> and NONE of the individual files, then have them log in and try again.
>
> Good luck!
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Tester
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Thursday, November 01, 2012 11:57 AM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: Work info in task
>
> **
> One mor thing missed out tauf it via client
> On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:
> **
> Rajesh,
> It sounds like it could be a browser or browser cache issue. Did you try
> clearing cache and/or using different browser?
>
> Sent from my iPhone
>
> On Nov 1, 2012, at 1:48 PM, Rajesh Nair  wrote:
> **
> Soory for the incomplete mail
> Have an issue s

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

They are not using preference server. But yes i have not checked if thier
is a  entry thier
On Nov 2, 2012 12:19 AM, "David Durling"  wrote:

> **
>
> Rajesh,
>
> ** **
>
> Just a thought – are users logging into the Preference Server?  (I don’t
> recall if that’s relevant to 7.1.)If so, how about removing or
> renaming their entry in the AR System User Preference form to see if it
> helps, since this is occurring on differenct machines.
>
> ** **
>
> David
>
> ** **
>
> David Durling
>
> University of Georgia
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Thursday, November 01, 2012 2:34 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Re: Work info in task
>
> ** **
>
> ** 
>
> Thanks for the input natalie
> I have scenario on user as well as mine machine as where he login doea not
> work but mine does.
> Note this is not happening for nor only one user but its been report by
> few when woek on tasks
>
> On Nov 1, 2012 11:51 PM, "Stroud, Natalie K"  wrote:**
> **
>
> ** 
>
> I’m not sure offhand whether 7.1 is supposed to work with the User Tool
> (client).  I know 7.6 is mid-tier only.
>
>  
>
> And the User Tool does create a cache that occasionally gets corrupted by
> changes developers make on the servers.  I’ve seen all sorts of odd
> behavior from that.  Have you had the user who has this problem try logging
> in via the client on a different machine?  If they don’t have the problem
> there, you can try clearing the User Tool’s cache on the affected machine.
> 
>
>  
>
> Where you go to look for the User Tool’s cache depends on what operating
> system your computer has and what version of the User Tool you’re running,
> but the location is usually the home directory associated with the
> installation of the User Tool (where the arcmds folder is located)  Log out
> of Remedy, delete all folders in the home directory except for arcmds and
> NONE of the individual files, then have them log in and try again.  
>
>  
>
> Good luck!
>
>  
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester****
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
>  
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Thursday, November 01, 2012 11:57 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: Work info in task
>
>  
>
> ** 
>
> One mor thing missed out tauf it via client
>
> On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:
>
> ** 
>
> Rajesh,
>
> It sounds like it could be a browser or browser cache issue. Did you try
> clearing cache and/or using different browser?
>
> Sent from my iPhone
>
>
> On Nov 1, 2012, at 1:48 PM, Rajesh Nair  wrote:
> 
>
>  ** 
>
> Soory for the incomplete mail
>
> Have an issue seen very recently
> In task management if any tries to open the work info add he/she is able
> to open only the first work info, if we try to open the any othet then the
> systemdoes not select the entry. Only the first one get selected
> As an admin it works fine for me. I tried give the user task admin manager
> permission but still it does work
> Any ideas? Is it a defect
> Arsystem 7.1 itsm 7.1
>
> On Nov 1, 2012 11:13 PM, "Rajesh Nair"  wrote:*
> ***
>
> Hello listers
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

We use client version7.5
But changing the version of the client cannot be a solution? I doudt the
workflow written on the work info for task. It does not returns on double
click as it does for other module. We have to select one by one and say
view.for me it work as gems but for not consultant they are able to view
only the first entry
On Nov 1, 2012 11:59 PM, "Longwing, LJ CTR MDA/IC" 
wrote:

> Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the
> client.  I believe that is what they were referring to.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
> Sent: Thursday, November 01, 2012 12:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re: Work info in task
>
> There is a 7.6.04 user tool Thick client. We are currently using it
>
> Thank you,
>
> Pascale Sterrett
>
>
>
>
> nkst...@sandia.gov
> Sent by: arslist@ARSLIST.ORG
> 11/01/2012 11:21 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: [EXTERNAL] Re: Work info in task
>
>
>
>
>
>
> **
> I’m not sure offhand whether 7.1 is supposed to work with the User Tool
> (client).  I know 7.6 is mid-tier only.
>
> And the User Tool does create a cache that occasionally gets corrupted by
> changes developers make on the servers.  I’ve seen all sorts of odd
> behavior from that.  Have you had the user who has this problem try
> logging in via the client on a different machine?  If they don’t have the
> problem there, you can try clearing the User Tool’s cache on the affected
> machine.
>
> Where you go to look for the User Tool’s cache depends on what operating
> system your computer has and what version of the User Tool you’re running,
> but the location is usually the home directory associated with the
> installation of the User Tool (where the arcmds folder is located)  Log
> out of Remedy, delete all folders in the home directory except for arcmds
> and NONE of the individual files, then have them log in and try again.
>
> Good luck!
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Tester
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Thursday, November 01, 2012 11:57 AM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: Work info in task
>
> **
> One mor thing missed out tauf it via client
> On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:
> **
> Rajesh,
> It sounds like it could be a browser or browser cache issue. Did you try
> clearing cache and/or using different browser?
>
> Sent from my iPhone
>
> On Nov 1, 2012, at 1:48 PM, Rajesh Nair  wrote:
> **
> Soory for the incomplete mail
> Have an issue seen very recently
> In task management if any tries to open the work info add he/she is able
> to open only the first work info, if we try to open the any othet then the
> systemdoes not select the entry. Only the first one get selected
> As an admin it works fine for me. I tried give the user task admin manager
> permission but still it does work
> Any ideas? Is it a defect
> Arsystem 7.1 itsm 7.1
> On Nov 1, 2012 11:13 PM, "Rajesh Nair"  wrote:
> Hello listers
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> If you are not the intended addressee, please inform us immediately that
> you have received this e-mail in error, and delete it. We thank you for
> your cooperation.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: [EXTERNAL] Re: Work info in task

[Rajesh Nair]

Thanks for the input natalie
I have scenario on user as well as mine machine as where he login doea not
work but mine does.
Note this is not happening for nor only one user but its been report by few
when woek on tasks
On Nov 1, 2012 11:51 PM, "Stroud, Natalie K"  wrote:

> **
>
> I’m not sure offhand whether 7.1 is supposed to work with the User Tool
> (client).  I know 7.6 is mid-tier only.
>
> ** **
>
> And the User Tool does create a cache that occasionally gets corrupted by
> changes developers make on the servers.  I’ve seen all sorts of odd
> behavior from that.  Have you had the user who has this problem try logging
> in via the client on a different machine?  If they don’t have the problem
> there, you can try clearing the User Tool’s cache on the affected machine.
> 
>
> ** **
>
> Where you go to look for the User Tool’s cache depends on what operating
> system your computer has and what version of the User Tool you’re running,
> but the location is usually the home directory associated with the
> installation of the User Tool (where the arcmds folder is located)  Log out
> of Remedy, delete all folders in the home directory except for arcmds and
> NONE of the individual files, then have them log in and try again.  
>
> ** **
>
> Good luck!
>
> ** **
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008****
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Thursday, November 01, 2012 11:57 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: Work info in task
>
> ** **
>
> ** 
>
> One mor thing missed out tauf it via client
>
> On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:
>
> ** 
>
> Rajesh,
>
> It sounds like it could be a browser or browser cache issue. Did you try
> clearing cache and/or using different browser?
>
> Sent from my iPhone
>
>
> On Nov 1, 2012, at 1:48 PM, Rajesh Nair  wrote:
> 
>
>  ** 
>
> Soory for the incomplete mail
>
> Have an issue seen very recently
> In task management if any tries to open the work info add he/she is able
> to open only the first work info, if we try to open the any othet then the
> systemdoes not select the entry. Only the first one get selected
> As an admin it works fine for me. I tried give the user task admin manager
> permission but still it does work
> Any ideas? Is it a defect
> Arsystem 7.1 itsm 7.1
>
> On Nov 1, 2012 11:13 PM, "Rajesh Nair"  wrote:*
> ***
>
> Hello listers
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Work info in task

[Rajesh Nair]

Hello,
I haven't on web, but i assume it will not there also
On Nov 1, 2012 11:28 PM, "Tauf Chowdhury"  wrote:

> **
> Does it work on the web then or same issue?
>
> Sent from my iPhone
>
> On Nov 1, 2012, at 1:57 PM, Rajesh Nair  wrote:
>
> **
>
> One mor thing missed out tauf it via client
> On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:
>
>> **
>> Rajesh,
>> It sounds like it could be a browser or browser cache issue. Did you try
>> clearing cache and/or using different browser?
>>
>> Sent from my iPhone
>>
>> On Nov 1, 2012, at 1:48 PM, Rajesh Nair 
>> wrote:
>>
>> **
>>
>> Soory for the incomplete mail
>>
>> Have an issue seen very recently
>> In task management if any tries to open the work info add he/she is able
>> to open only the first work info, if we try to open the any othet then the
>> systemdoes not select the entry. Only the first one get selected
>> As an admin it works fine for me. I tried give the user task admin
>> manager permission but still it does work
>> Any ideas? Is it a defect
>> Arsystem 7.1 itsm 7.1
>> On Nov 1, 2012 11:13 PM, "Rajesh Nair"  wrote:
>>
>>> Hello listers
>>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Work info in task

[Rajesh Nair]

One mor thing missed out tauf it via client
On Nov 1, 2012 11:23 PM, "Tauf Chowdhury"  wrote:

> **
> Rajesh,
> It sounds like it could be a browser or browser cache issue. Did you try
> clearing cache and/or using different browser?
>
> Sent from my iPhone
>
> On Nov 1, 2012, at 1:48 PM, Rajesh Nair  wrote:
>
> **
>
> Soory for the incomplete mail
>
> Have an issue seen very recently
> In task management if any tries to open the work info add he/she is able
> to open only the first work info, if we try to open the any othet then the
> systemdoes not select the entry. Only the first one get selected
> As an admin it works fine for me. I tried give the user task admin manager
> permission but still it does work
> Any ideas? Is it a defect
> Arsystem 7.1 itsm 7.1
> On Nov 1, 2012 11:13 PM, "Rajesh Nair"  wrote:
>
>> Hello listers
>>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Work info in task

[Rajesh Nair]

Soory for the incomplete mail

Have an issue seen very recently
In task management if any tries to open the work info add he/she is able to
open only the first work info, if we try to open the any othet then the
systemdoes not select the entry. Only the first one get selected
As an admin it works fine for me. I tried give the user task admin manager
permission but still it does work
Any ideas? Is it a defect
Arsystem 7.1 itsm 7.1
On Nov 1, 2012 11:13 PM, "Rajesh Nair"  wrote:

> Hello listers
>

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Re: Ar escalator modifying estimated resolution time

[Rajesh Nair]

I did but the issue is the is not random issue. If this had been an
consistent issue then probably logs could have help.
On Oct 31, 2012 11:35 PM, "Longwing, LJ CTR MDA/IC" 
wrote:

> You could turn on server side logging on this record and figure out what
> workflow (likely kicked off by an escalation) is doing this.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
> Sent: Wednesday, October 31, 2012 12:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Ar escalator modifying estimated resolution time
>
> **
>
> Hello listers
> Have a slight suitation with me. Have a couple of tickets wherein ar
> escalator modifies the time for estimated resolution time every time a
> ticket is modified be it status update or assinment to another group. The
> sla is the same. Ar escalator set a new time and then again after a couple
> of sec or a min it comes back to the original time and than it is set to
> blank. I am ok with being blank. One thing i can see is in the sla alllow
> sevice target to reopen is set to yes.
> Tried replicating this with another ticket all the process but it behaved
> normal Is it a wag o find out why and how is this occurs?
> Arsystem 7.1 patch 5 on unix
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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Ar escalator modifying estimated resolution time

[Rajesh Nair]

Hello listers
Have a slight suitation with me. Have a couple of tickets wherein ar
escalator modifies the time for estimated resolution time every time a
ticket is modified be it status update or assinment to another group. The
sla is the same. Ar escalator set a new time and then again after a couple
of sec or a min it comes back to the original time and than it is set to
blank. I am ok with being blank. One thing i can see is in the sla alllow
sevice target to reopen is set to yes.
Tried replicating this with another ticket all the process but it behaved
normal
Is it a wag o find out why and how is this occurs?
Arsystem 7.1 patch 5 on unix

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Changing date n time

[Rajesh Nair]

Hello listers
I need a smsll information
Need to change the timestamp value in closed.time in chg module.
i tried modifying the value in status history
The history form shows the changed but in the chg ticket it still shows the
same value

Arsystem 7.1 patch 11
Chg management 7.0.03  patch 009

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Re: FF: What happens to the remedy world on Jan 19, 2038?

[Rajesh Nair]

25 years from i will be in hell looking after CI and asset inventory. Where
class will be people  ;-)
On Sep 21, 2012 11:47 PM, "pritch"  wrote:

> But if it is around we'll be on version 22.8.51 SP10594  And I'm sure
> there'll be a hot fix buried somewhere we'll all have to do the archaeology
> thing to uncover it.  Plus that's 25+ years from now - how many of us will
> be working with Remedy to have to worry about it?
>
> - Original Message -
> From: "LJ CTR MDA Longwing/IC" 
> To: arslist@ARSLIST.ORG
> Sent: Friday, September 21, 2012 2:04:33 PM
> Subject: Re: FF: What happens to the remedy world on Jan 19, 2038?
>
> I'm pretty sure that the world ends at that momentthat is assuming
> that the world doesn't end on Dec 21st.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Maddala, Venkat
> Sent: Friday, September 21, 2012 11:56 AM
> To: arslist@ARSLIST.ORG
> Subject: FF: What happens to the remedy world on Jan 19, 2038?
>
> **
>
>
>
> AR System stores date/time values as the integer number of seconds since
>
> 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January
> 18,
>
> 2038 GMT are valid in date/time fields.
>
>
>
>
>
> Venkat Maddala
>
> http://RemediesForRemedy.com
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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Error while generating report

[Rajesh Nair]

Hello listers
My issue might a bit novice
Arsystem 7.5
Midtier 7.5

Have develped a report .arr and trying to run this report , am getting error
Failed to perform action
Hav selected type as arsyem as arsystem
File as csv
Override as yes
Am i missing something here
Do i need to give the full path wherein i need to save the file?
A  help will be appreciated

Regards
Rajesh

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Re: SLM issue

[Rajesh Nair]

I

Have checked it .but the reset goal optikn is set to NO
So doo i assume that if sla once missed will show as missed even if
assigned to a group whose goal time have not breachd?
On Aug 28, 2012 12:19 AM, "Jose Manuel Huerta Guillén" <
arsl...@theremedyforit.com> wrote:

> ** At the SVT definition, if set at advanced mode there is a check box
> that you can use:
>
> Reset goal: When some conditions are met, the current measure is closed
> and a new one starting from 0 is created. That means that a single request
> can create multiple SVT measures.
>
> The reset goal condition is defined at the data source.
>
> Using the reset goal condition you can measure if one group has taken more
> than 8 hours to go to In Progress state. But you won't know which group has
> been. To know it you need separate SVT for each case.
>
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Mon, Aug 27, 2012 at 8:02 PM, Rajesh Nair wrote:
>
>> Jose
>> Can you tell me more on "unless it is restarted"
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SLM issue

[Rajesh Nair]

Jose
Can you tell me more on "unless it is restarted"
On Aug 27, 2012 10:27 PM, "Jose Manuel Huerta Guillén" <
arsl...@theremedyforit.com> wrote:

> ** I don't know if i understood well your question, but if the objective
> is broken it will remain at this status (unless it is restarted, (the check
> box), in that case I'm not sure what will happen)
>
> What I do at these cases is to set one SVT per group. So each group has
> it's own time counter. It's the only way to see if one group broken the
> SLA, or both.
>
>
> Jose Manuel Huerta
> http://theremedyforit.com/
>
>
>
>
> On Mon, Aug 27, 2012 at 3:57 PM, Rajesh Nair wrote:
>
>>
>> Both this SLA's are gro
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: SLM issue

[Rajesh Nair]

That make sense., the problem is j am new to this org and i need to have
astrong ponit to say that once the status of SLA says mssed, it will be the
same even it is assigned to the group w
Even if the goal time is not missed as  calculated
On Aug 27, 2012 7:27 PM, "Rajesh Nair"  wrote:

> Hi listers,
>
> need a small clarification,
>
> 7.5.00 Patch 006 SW00392339
>
> have an issue here in Incident management.
>
> was going through some ticket to be more precise got an issue reported,
>
> a ticket was riased with goal time of 8 hrs and was assigned to 1st
> level with 24hrs clock
> SLA start when status = assigned ans stops when status= in
> progress(response)
> Now the 1st level assigned the ticket after the ticket has gone past goal
> time
> Now the ticket is with a new group and for this the business entiry is
> 9 hrs per day and as per calculation for this group the response shuld
> show sa Met.
>
> Both this SLA's are group as both runs for the same company, priorty
> and other conditions.
>
> Now my question is will the SLA status show as missed and will  it
> change to Met when a new SLA is attached and is well within the time?
> i doudt it will carry the same status as missed but i do not have a
> concrete answer for giving the justication.
>

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SLM issue

[Rajesh Nair]

Hi listers,

need a small clarification,

7.5.00 Patch 006 SW00392339

have an issue here in Incident management.

was going through some ticket to be more precise got an issue reported,

a ticket was riased with goal time of 8 hrs and was assigned to 1st
level with 24hrs clock
SLA start when status = assigned ans stops when status= in progress(response)
Now the 1st level assigned the ticket after the ticket has gone past goal time
Now the ticket is with a new group and for this the business entiry is
9 hrs per day and as per calculation for this group the response shuld
show sa Met.

Both this SLA's are group as both runs for the same company, priorty
and other conditions.

Now my question is will the SLA status show as missed and will  it
change to Met when a new SLA is attached and is well within the time?
i doudt it will carry the same status as missed but i do not have a
concrete answer for giving the justication.

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Re: Error when creating Reports

[Rajesh Nair]

in ar cgf file it entry should be

plugin : reportplugin.dll

and the same file should be present in the folder under ARsystem the place
where the application is installed

On Fri, Jul 27, 2012 at 5:44 PM, Sujatha Jaganathan
wrote:

> **
> Hi,
>
> Thanks.
> I dont see such entry in ar.cfg file.
> Can i know the exact entry to be put on the ar.conf file?
>
> Thanks
>
> On Fri, Jul 27, 2012 at 4:45 PM, Rajesh Nair wrote:
>
>> ** Check you entries in ar.cfg file and check if reportpulgin.dll is
>> mentioned in the list.
>>
>>
>> On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan wrote:
>>
>>> Hi All,
>>>
>>>
>>> I need to take create new reports Remedy.
>>>
>>> When i click save or give a search on ReportCreator form,i get the
>>> following error
>>>
>>> ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT.
>>>
>>> Remedy Version is 6.03.
>>>
>>> Please help.
>>>
>>> Thanks
>>> Sujatha
>>>
>>>
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>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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Re: Congrats to Misi

[Rajesh Nair]

Even though it's an anxious time for dad to see his little girl grow up.
But I am sure when she is born; she is the family's sweetest angel.
Congratulations on the birth of your baby girl.

On Fri, Jul 27, 2012 at 4:16 PM, Misi Mladoniczky  wrote:

> Hi,
>
> Thank you, and yes, I will probably be a little less active for some time
> :-)
>
> But the MVP is a one-time-thing anyway, and I am sure that there are many
> suitable candidates for the 2012 awards.
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
> > Congratulations!!
> >
> > Who will be the new MVP on arslist? Misi's level will surely go down! :)
> >
> >
> > On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris  wrote:
> >
> >> ** Congratulations to Misi and his family,
> >>
> >> Great news to hear why Misi has been a little bit quiet lately. No doubt
> >> he has some worthy distractions from Remedy and the RRR world.
> >>
> >>
> >>
> >>
> >> On 27 July 2012 15:39, Carl Wilson  wrote:
> >>
> >>> Hi,
> >>> I would just like to congratulate Misi on the birth of his daughter, he
> >>> informs me mother and daughter are doing well.
> >>> She arrived on Friday and was 3.7 kilos and 49 cm.
> >>>
> >>>
> >>> Cheers
> >>> Carl
> >>>
> >>> http://www.missingpiecessoftware.com/
> >>>
> >>>
> >>>
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> >>>
> >>
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> >
> >
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Re: Error when creating Reports

[Rajesh Nair]

Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned
in the list.


On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan wrote:

> Hi All,
>
>
> I need to take create new reports Remedy.
>
> When i click save or give a search on ReportCreator form,i get the
> following error
>
> ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT.
>
> Remedy Version is 6.03.
>
> Please help.
>
> Thanks
> Sujatha
>
>
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Re: Reports in Excel Format in Midtier

[Rajesh Nair]

The question is how are you trying to extract the report, is it
though customized report using CRystal  or direct from the form?

If are trying this with version above 7(midtier) using Report concole
you can do that exporting the data in csv

On Fri, Jul 27, 2012 at 2:58 PM, Sujatha Jagan wrote:

> Hi All,
>
> Can we take reports in excel format in Remedy Midtier?
>
> Thanks
> Sujatha
>
>
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Re: Custom status in Incident Mgmt

[Rajesh Nair]

here the logs will help you, or the email message form comes in handly as
it will have all the email which is genereated/Created from the system

On Wed, Jul 25, 2012 at 5:20 PM, Joe  wrote:

> Thanks Everyone for the input,
>
> Based on your inputs I believe the best path is to create a custom Status
> Reason instead of a custom Status.  Then create a notification based on the
> qualification of Status="Resolved" and Status Reason=""
> (with obvious syntax corrections).
>
> There is not an SLA tied to this.
>
> 1.  My plan is to create a filter that is similar to the current one that
> will fire a notification based on the qualification Status="Resolved" and
> Status Reason="" (with obvious syntax corrections).
>
> 2.  Create an entry in SYS:Notification Messages for this specific
> reassigned email message with corrected verbiage.
> 3.  Add the "reassigned" selection to the Status Reason menu.
>
> How can I test that it creates the email correctly? In our test
> environment we do not have email engine connected.
> What workflow makes the "tiering" on status reason connect with the
> various selections in status?  I think I need to add my custom field to
> that workflow.
>
> Anything you think I might have missed?
>
> Thanks!
>
>
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Re: FW: ITSM Assignee - Timetable

[Rajesh Nair]

>
>  ** I have doudt on this.
>

if you are following point 1 and 2 then why do you need to go
with assighment engine as the system itself takes care of visiblity of the
user in the drop down depending on the status.

Regards
Rajesh

>  ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajendra Kapale
> *Sent:* 18 July 2012 11:50 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ITSM Assignee - Timetable
>
> ** **
>
> ** Below idea can be automated if you use assignment engine to do the
> assignments based on a rule.
>
> 1) Form A which has information of all the consultant along with the shift
> timing. 
>
> 2) an escalation written on this form which will set the availabity of the
> consutlant to not available/on vacation on the people form
> 3) In your assignment rule add a qualification to select only records
> which has the availability not set to 'not available/on vacation'
>
> This way only assignee which are available during a timeframe will get the
> tickets assigned.
>
> ** **
>
> On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair 
> wrote:
>
> ** 
>
> Had a same requirement for me, long back but to some other reason it did
> not kick off, but had a thought of how to do it, 
>
> but this was going to be a manual activty for the  shift leads/manager
>
>  
>
> 1) Form A which has information of all the consultant along with the shift
> timing.
>
> 2) an escalation written on this form which will set the availabity of the
> consutlant to not available/on vacation on the people form
>
> 3) once the status is set as available the consultant is visible in the
> drop down.
>
>  
>
> Had another idea, 
>
> instead of doing this in manual way, as soon as the consultant logs in the
> status value in the people form is set to available and this consutlant is
> see the drop down of the Group.
>
>  
>
> one more a stupid idea
>
> pop up a window which say this consutlant is not working in this shift
>
>  
>
> all this point might sound novice though :)
>
>  
>
>  
>
> regadrs
>
> rajesh
>
> On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
> No...I'm looking to say
>
> UserA is available Mon-Fri 8A-8P
> UserB is available Mon-Fri 8P-8A
>
> And during those timeframes, have User A in the assignee listand not
> when not during those timeframes...
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
> Sent: Monday, July 16, 2012 4:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM Assignee - Timetable
>
> Do you mean from "My profile" under "Support Groups" --> "Update Support
> Groups and Roles" for individual groups or "Mark All Unavailable"
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Monday, July 16, 2012 5:00 PM
> To: arslist@arslist.org
> Subject: ITSM Assignee - Timetable
>
> Oklooking for a feature that doesn't seem to exist, but seems
> reasonable that I'm just missing it
>
> We have found where you can schedule a group's availability, but not able
> to find a PERSON's availability.  Need to basically be able to say this
> person is available to receive tickets from this time to that time on these
> dayswhere can I find that?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
> The information transmitted is intended only for the person or entity to
> which it is addressed and may contain confidential and/or privileged
> material.  If the reader of this message is not the intended recipient, you
> are hereby notified that your access is unauthorized, and any review,
> dissemination, distribution or copying of this message including any
> attachments is strictly prohibited.  If you are not the intended recipient,
> please contact the sender and delete the material from any computer.
>
>
> 

Re: ITSM Assignee - Timetable

[Rajesh Nair]

I have doubt on this.

if you say automating the process the why do you need point 1 and 2.

if you going to use point 1 and 2 then their is no need to do any thing in
the assignment engine, as the system will automatically populate the name
of the consultants in the drop down if status = available from the people
form.


On Wed, Jul 18, 2012 at 11:49 AM, Rajendra Kapale wrote:

> ** Below idea can be automated if you use assignment engine to do the
> assignments based on a rule.
>
>
> 1) Form A which has information of all the consultant along with the shift
> timing.
> 2) an escalation written on this form which will set the availabity of the
> consutlant to not available/on vacation on the people form
> 3) In your assignment rule add a qualification to select only records
> which has the availability not set to 'not available/on vacation'
>
> This way only assignee which are available during a timeframe will get the
> tickets assigned.
>
>
> On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair wrote:
>
>> **
>> Had a same requirement for me, long back but to some other reason it did
>> not kick off, but had a thought of how to do it,
>> but this was going to be a manual activty for the  shift leads/manager
>>
>> 1) Form A which has information of all the consultant along with the
>> shift timing.
>> 2) an escalation written on this form which will set the availabity of
>> the consutlant to not available/on vacation on the people form
>> 3) once the status is set as available the consultant is visible in the
>> drop down.
>>
>> Had another idea,
>> instead of doing this in manual way, as soon as the consultant logs in
>> the status value in the people form is set to available and this consutlant
>> is see the drop down of the Group.
>>
>> one more a stupid idea
>> pop up a window which say this consutlant is not working in this shift
>>
>> all this point might sound novice though :)
>>
>>
>> regadrs
>> rajesh
>>
>> On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC <
>> lj.longwing@mda.mil> wrote:
>>
>>> No...I'm looking to say
>>>
>>> UserA is available Mon-Fri 8A-8P
>>> UserB is available Mon-Fri 8P-8A
>>>
>>> And during those timeframes, have User A in the assignee listand not
>>> when not during those timeframes...
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
>>> Sent: Monday, July 16, 2012 4:16 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: ITSM Assignee - Timetable
>>>
>>> Do you mean from "My profile" under "Support Groups" --> "Update Support
>>> Groups and Roles" for individual groups or "Mark All Unavailable"
>>>
>>> Regards,
>>>
>>> Andrew C. Goodall
>>> Software Engineer
>>> Development Services
>>> ago...@jcpenney.com
>>> jcpenney
>>> 6501 Legacy Drive
>>> Plano, TX 75024
>>> jcp.com
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
>>> Sent: Monday, July 16, 2012 5:00 PM
>>> To: arslist@arslist.org
>>> Subject: ITSM Assignee - Timetable
>>>
>>> Oklooking for a feature that doesn't seem to exist, but seems
>>> reasonable that I'm just missing it
>>>
>>> We have found where you can schedule a group's availability, but not
>>> able to find a PERSON's availability.  Need to basically be able to say
>>> this person is available to receive tickets from this time to that time on
>>> these dayswhere can I find that?
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
>>> wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>> The information transmitted is intended only for the person or entity to
>>> which it is addressed and may contain confidential and/or privileged
>>> material.  If the reader of this message is not the intended recipient, you
>>> are hereby notified that your access is unauthorized, and any review,
>>> dissemination, distribution or copying of this message including any
>>> attachments is strictly prohibited.  If you are 

Re: ITSM Assignee - Timetable

[Rajesh Nair]

Had a same requirement for me, long back but to some other reason it did
not kick off, but had a thought of how to do it,
but this was going to be a manual activty for the  shift leads/manager

1) Form A which has information of all the consultant along with the shift
timing.
2) an escalation written on this form which will set the availabity of the
consutlant to not available/on vacation on the people form
3) once the status is set as available the consultant is visible in the
drop down.

Had another idea,
instead of doing this in manual way, as soon as the consultant logs in the
status value in the people form is set to available and this consutlant is
see the drop down of the Group.

one more a stupid idea
pop up a window which say this consutlant is not working in this shift

all this point might sound novice though :)


regadrs
rajesh

On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> No...I'm looking to say
>
> UserA is available Mon-Fri 8A-8P
> UserB is available Mon-Fri 8P-8A
>
> And during those timeframes, have User A in the assignee listand not
> when not during those timeframes...
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
> Sent: Monday, July 16, 2012 4:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM Assignee - Timetable
>
> Do you mean from "My profile" under "Support Groups" --> "Update Support
> Groups and Roles" for individual groups or "Mark All Unavailable"
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Monday, July 16, 2012 5:00 PM
> To: arslist@arslist.org
> Subject: ITSM Assignee - Timetable
>
> Oklooking for a feature that doesn't seem to exist, but seems
> reasonable that I'm just missing it
>
> We have found where you can schedule a group's availability, but not able
> to find a PERSON's availability.  Need to basically be able to say this
> person is available to receive tickets from this time to that time on these
> dayswhere can I find that?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
> The information transmitted is intended only for the person or entity to
> which it is addressed and may contain confidential and/or privileged
> material.  If the reader of this message is not the intended recipient, you
> are hereby notified that your access is unauthorized, and any review,
> dissemination, distribution or copying of this message including any
> attachments is strictly prohibited.  If you are not the intended recipient,
> please contact the sender and delete the material from any computer.
>
>
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>
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Friday Humor

[Rajesh Nair]

What is Effective Communication ??

Jack and Max are walking from religious service. Jack wonders whether it
would
be all right to smoke while praying.

Max replies, "Why don't you ask the Priest?"

So Jack goes up to the Priest and asks, "Priest,may I smoke while I pray?"

But the Priest says,
"No, my son, you may not. That's utter disrespect to our religion."

Jack goes back to his friend and tells him what the good Priest told him.

Max says, "I'm not surprised. You asked the wrong question. Let me try."

And so Max goes up to the Priest and asks, "Priest, may I pray while I
smoke?"

To which the Priest eagerly replies, "By all means, my son. By all means."

Moral : The reply you get depends on the question you ask.

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Re: catch the email before it is deleted

[Rajesh Nair]

Thats was my question


" Are you talking about incomign email fucntionality??  "



as said earlier one way is to auto forward this mail which is send to the
system to another mailbox, or make a form on creation of Unique id before
mail create a backup to a form.



more over  have you checked what does the error in the email error logs
says. why is the mail not being excepted by the system.


On Thu, Jul 12, 2012 at 3:32 PM, Remedy Maniac wrote:

> **
> I am concerned by incoming emails
> and I do not see any "AR System Email Error Messages" in my ARSystem
> installation
>
>
>
> On 7/12/2012 11:42 AM, Rajesh Nair wrote:
>
> **
> if i am not wrong in arsystem email messages configuration form you have
> an option for setting outgoing mail  do u want to delete or not
> if set to know the mail remains in the email message form even if there is
> error in transmitting it.
>
> if the option is NO and still the message gets deleted then you probably
> need to check for the workflow.
>
>
>
>
> On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac wrote:
>
>> i am thinking to that solution too.
>> I already have a procedure to copy the email to disk before I give it to
>> the email engine. But I'd like to build a workflow upon the error occurs
>> So i'd like to have the email not being deleted from the Remedy database
>> And to answer to Misi and Rajesh:
>> - I was referring to emails that the email engine had already pulled, and
>> not the one on the mail server where we have tons of copies of,
>> - and looking into the logs didn't show me where to catch the email
>> before the email engine deletes it.
>>
>> That would be cool if somebody would know and would share the knowledge
>> It looks like that has something to do with the GUID of the email being
>> generated or not ...
>> cheers
>>
>>
>>
>>
>> On 7/12/2012 10:55 AM, Gregory, Malcolm wrote:
>>
>>> we set up a rule on the mailbox to copy the email to another folder in
>>> the mailbox on arrival, that way regardless of what the email engine did,
>>> we caught the email
>>>
>>> Cheers, Malcolm
>>>
>>> On 12/07/2012, at 6:10 PM, "Remedy Maniac" 
>>> wrote:
>>>
>>> dear list,
>>>
>>> when an error occurs on email submission, the Email engine deletes the
>>> message and logs an entry in AR System Email Error Logs.
>>> I need to catch the email before it is deleted.
>>> Is there a (simple) way to do so?
>>> Any help would be appreciated.
>>> Best
>>> serouche
>>>
>>>
>>> ___
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>>>
>>>
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>>>
>>
>>
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>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
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Re: FW: TelAlert

[Rajesh Nair]

>
> Yes you can do it with active link set field action on when submission of
> ticket if the status of the ticket is urent/high or the user is a VIP
>

$PROCESS$ @@ : D:\Telalert\Telalert.exr -g "$Group Name$" -m "detials"

the group name value should be the configuration file of telalert s/w

hope this helps you


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: 12 July 2012 5:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert

Telamon was purchased by one company that was subsequently purchased by
another company.  It is now owned by MIR3.

Dave

On Jul 11, 2012, at 5:04 PM, "Longwing, LJ CTR MDA/IC" <
lj.longwing@mda.mil> wrote:

> I seem to remember that TelAlert belonged to Telamon which this
> article seems to support
>
> http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/
>
> but I can't seem to find any information for TelAlert on telamon.com...so
I have no clue
>
> Paging is really more of 'texting' these days anyway as technology has
> evolved...I can't tell you the last time I saw someone carrying around
> a pager.  And there are plenty of utilities available on the internet
> to be able to send and receive textingthe only thing needed on the
> reply is a command line tool that logs into Remedy and makes the
> update in the proper placewouldn't be hard to write :)
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Wednesday, July 11, 2012 2:47 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> That’s good too know.. Are they still around?
>
> I recall once even coming across a 'free' java based utility that did
paging, I do not recall where I found it, but it worked pretty good for
sending pages to standard pagers. I do not recall if it could receive any..
> It was more like an open source java script from what I recall..
>
> Joe
>
> -Original Message-
> From: Longwing, LJ CTR MDA/IC
> Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> Many moons ago I used TelAlert with two way pagers and updated the Work
Log of help desk tickets with the use of a command line tool provided by
telalert (if I remember correctly at least) that allowed for such an update
into Remedy...if not provided by telalert, it may have even been an ESP
tool of the daybut I know for a fact that TelAlert allows for two way
communications of SOME sort with pagers going back around a decade.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Tuesday, July 10, 2012 3:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> I have used EtherPage more than TelAlert, but to the best of my
knowledge, they are both one way communication systems that do not know
what to do with incoming communication..
>
> You could try to handle incoming communication through email, wherein you
could set up an Incoming Mailbox on your Email Engine, and instruct field
personnel to use that email for sending responses..
>
> Joe
>
> -Original Message-
> From: Shellman, David
> Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> Salehjee
>
> We do use TelAlert to alert for critical issues.  However it is with our
homegrown app and not ITSM.  We also only use one way messaging.
>
> Sorry I can't be of more help with your question.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed
> Sent: Monday, July 09, 2012 8:31 PM
> To: arslist@ARSLIST.ORG
> Subject: TelAlert
>
> Hi
>
> I am trying integrate telalert with ITSM 7.6.x for critical incidents. I
would like to know if anyone has successfully done it for group paging and
also for 2 way paging.
>
> Thanks and I would really appreciate your reply.
>
> Salehjee Ahmed.
>
> __
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>
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Re: catch the email before it is deleted

[Rajesh Nair]

if i am not wrong in arsystem email messages configuration form you have an
option for setting outgoing mail  do u want to delete or not
if set to know the mail remains in the email message form even if there is
error in transmitting it.

if the option is NO and still the message gets deleted then you probably
need to check for the workflow.




On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac wrote:

> i am thinking to that solution too.
> I already have a procedure to copy the email to disk before I give it to
> the email engine. But I'd like to build a workflow upon the error occurs
> So i'd like to have the email not being deleted from the Remedy database
> And to answer to Misi and Rajesh:
> - I was referring to emails that the email engine had already pulled, and
> not the one on the mail server where we have tons of copies of,
> - and looking into the logs didn't show me where to catch the email before
> the email engine deletes it.
>
> That would be cool if somebody would know and would share the knowledge
> It looks like that has something to do with the GUID of the email being
> generated or not ...
> cheers
>
>
>
>
> On 7/12/2012 10:55 AM, Gregory, Malcolm wrote:
>
>> we set up a rule on the mailbox to copy the email to another folder in
>> the mailbox on arrival, that way regardless of what the email engine did,
>> we caught the email
>>
>> Cheers, Malcolm
>>
>> On 12/07/2012, at 6:10 PM, "Remedy Maniac" 
>> wrote:
>>
>> dear list,
>>
>> when an error occurs on email submission, the Email engine deletes the
>> message and logs an entry in AR System Email Error Logs.
>> I need to catch the email before it is deleted.
>> Is there a (simple) way to do so?
>> Any help would be appreciated.
>> Best
>> serouche
>>
>> __**__**
>> ___
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>>
>> __**__**
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>
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Re: catch the email before it is deleted

[Rajesh Nair]

Hello,

Are you talking about incomign email fucntionality??

then yes systen deletes the mail from the mailbox once read.
You can see it from the log what is happening in the backend and why it
giving error.

It will be helpful if you can post te error log

On Thu, Jul 12, 2012 at 1:50 PM, Misi Mladoniczky  wrote:

> Hi,
>
> Do you mean deleted from the mail server?
>
> You should have a copy in AR System Email Messages, right?
>
> When a record has been created in AR System Email Messages, the original
> mail is always deleted.
>
> You might configure your email system to keep a copy of all emails in
> another mailbox.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > dear list,
> >
> > when an error occurs on email submission, the Email engine deletes the
> > message and logs an entry in AR System Email Error Logs.
> > I need to catch the email before it is deleted.
> > Is there a (simple) way to do so?
> > Any help would be appreciated.
> > Best
> > serouche
> >
> >
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> >
>
>
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Re: BMC Remedy ITSM Vs Service Now

[Rajesh Nair]

Daniel,

you are very much on track, this person was indeed with BMC in India, i
remember he had released from BMC couple of months ago.. Don't ask me
how i know..?  :)


On Thu, Jul 5, 2012 at 6:39 PM, arslist  wrote:

> **
>
> There is someone with that name that has worked for BMC in India for over
> two years.
>
> Perhaps reverse trolling: trying to find out about the competition from a
> group that may have looked at it?
>
> ** **
>
> (There is of course no way to be sure that is who posted, and I am in no
> way implying I do know, since I don’t).
>
> ** **
>
> Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg
> *Sent:* July 5, 2012 8:14 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Remedy ITSM Vs Service Now
>
> ** **
>
> ** agreed
>
> On Thu, Jul 5, 2012 at 7:58 AM, Sanford, Claire <
> claire.sanf...@memorialhermann.org> wrote:
>
> I say TROLL!
>
> 1) Gmail account
> 2) no identification of him/herself.
>
> 
> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
> on behalf of Sachin [sachin.namjo...@gmail.com]
> Sent: Wednesday, July 04, 2012 4:55 AM
> To: arslist@ARSLIST.ORG
> Subject: BMC Remedy ITSM Vs Service Now
>
>
>
> ___
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>
>
>
> 
>
> ** **
>
> -- 
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
>
> *"Your Business. Your Process."*
>
> *WWRUG10 Best Customer Service/Support Award*
>
> *WWRUG09 Innovator of the Year Award*
>
> ** **
>
> 651-556-0930 I* *john.sundb...@kineticdata.com 
>
> www.kineticdata.com I* *community.kineticdata.com 
>
> ** **
>
> ** **
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Friday Humor

[Rajesh Nair]

Greetings.

Was going through some of the SMS's i recieved today and thought of sharing
this with you.

Damm i am afraid to use the word "FRIDAY" again.. hope it does not offend
any one.

Interviewer: Do you think you can handle a variety of work?
Candidate: Yes I think so, I have worked in 10 different places in the last
3 months.

Employee: I got to have salary increment. Three other companies are after
me.
Boss: Really? Which are the three companies?
Employee: The electric company, the telephone company and the gas company.

My boss walked past my desk and asked me: "Why are you not working?"
I replied "Because I never saw you coming Sir".

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Re: Incident Notifications

[Rajesh Nair]

IN case if these user's receives mail from the system for only approval,
then i would put the email address against only one user and put other's
email notification as blank.

regards
rajesh



=
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rick Sharp
Sent: 08 June 2012 4:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Notifications



Create an external (Outlook, Notes, GMail) email group with these 5 as
members.  Send one email notification to the external group.  Each will
receive an email.



Sent via BlackBerry by AT&T



-Original Message-

From: "Longwing, LJ CTR MDA/IC" 

Sender:   "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG>

Date: Thu, 7 Jun 2012 15:01:32

To: 

Reply-To: arslist@ARSLIST.ORG

Subject: Incident Notifications



SorryI sound like such a nuby, and for that I'm sorry...but I am new to
ITSM.some help please



Remedy/ITSM 7.5



Setup:

I have 5 users, each with their own login ID's (of course).  All 5 users
belong to the same group.

I want the members of the group to be on the approval list, but I only want
a single notification sent out (for approvals at least)...and I want that
notification to be sent to a group mailbox.



How do I go about setting that up?  The config I'm working with at the
moment is that all 5 are members.  I setup a group approval, but it sends
an email to all 5 members.



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Re: Its friday again .............. Surely experienced by some of us.....homour

[Rajesh Nair]

ok now i got it...

my mail is not agaist any religion.. probably i would applogise right here
in this forum, in case if i have heart any one's feeling.

here it is i changed my subject line 4 u :)

Regadrs
Rajesh




On Fri, Jun 1, 2012 at 5:19 PM, Rajesh Nair wrote:

> hmm, . seems like you have do the same thing what was just a joke for
> the day...
>
>
> never mind  it differ
> .it depends hows thing are take in what way
>
>
> cheers and chill pill
>
>  On Fri, Jun 1, 2012 at 4:44 PM, Abdul Haque wrote:
>
>> **
>> what the nonsense subject is that
>> "Its friday again..Heaven or Hell???"this is the place to share
>> info releted to ARS not to Days.
>>
>>
>>
>> On 1 June 2012 14:01, Rick Cook  wrote:
>>
>>> **
>>>
>>> That's funny right there...
>>>
>>> Rick
>>>  On Jun 1, 2012 5:27 AM, "Rajesh Nair" 
>>> wrote:
>>>
>>>> **
>>>>
>>>> One day while walking down the street a highly successful
>>>> Human Resources Manager was tragically hit by a bus and she died. Her
>>>> soul arrived up in heaven where she was met at the Pearly Gates by St.
>>>> Peter himself..
>>>>
>>>> "Welcome to Heaven," said St. Peter. "Before you get settled in though,
>>>> it seems we have a problem. You see, strangely enough, we've never once had
>>>> a Human Resources Manager make it this far and we're not really sure what
>>>> to do with you."
>>>>
>>>> "No problem, just let me in," said the woman.
>>>>
>>>> "Well, I'd like to, but I have higher orders. What we're going to do is
>>>> let you have a day in Hell and a day in Heaven and then you can choose
>>>> whichever one you want to spend an eternity in."
>>>>
>>>> "Actually, I think I've made up my mind, I prefer to stay in Heaven",
>>>> said the woman
>>>>
>>>> "Sorry, we have rules..."
>>>>
>>>> And with that St. Peter put the executive in an elevator and it went
>>>> down-down-down to hell.
>>>>
>>>> The doors opened and she found herself stepping out onto the putting
>>>> green of a beautiful golf course. In the distance was a country club and
>>>> standing in front of her were all her friends - fellow executives that she
>>>> had worked with and they were well dressed in evening gowns and cheering
>>>> for her. They ran up and kissed her on both cheeks and they talked about
>>>> old times. They played an excellent round of golf and at night went to the
>>>> country club where she enjoyed an excellent steak and lobster dinner.
>>>>
>>>> She met the Devil who was actually a really nice guy (kind
>>>> of cute) and she had a great time telling jokes and dancing. She was
>>>> having such a good time that before she knew it, it was time to leave.
>>>> Everybody shook her hand and waved goodbye as she got on the elevator.
>>>>
>>>> The elevator went up-up-up and opened back up at the Pearly Gates and
>>>> found St. Peter waiting for her.
>>>>
>>>> "Now it's time to spend a day in heaven," he said. So she spent the
>>>> next 24 hours lounging around on clouds and playing the harp and singing.
>>>> She had great time and before she knew it her 24 hours were up and St.
>>>> Peter came and got her.
>>>>
>>>> "So, you've spent a day in hell and you've spent a day in heaven. Now
>>>> you must choose your eternity,"
>>>>
>>>> The woman paused for a second and then replied, "Well, I never thought
>>>> I'd say this, I mean, Heaven has been really great and all, but I think I
>>>> had a better time in Hell."
>>>>
>>>> So St. Peter escorted her to the elevator and again she went
>>>> down-down-down back to Hell.
>>>>
>>>> When the doors of the elevator opened she found herself standing in a
>>>> desolate wasteland covered in garbage and filth. She saw her friends were
>>>> dressed in rags and were picking up the garbage and putting it in sacks.
>>>>
>>>> The Devil came up to her and put his arm around her.
>>>>
>>>> "I don't understand," stammered the woman, "yesterday I was here and
>>>> there was a golf course and a country club and we ate lobster and we danced
>>>> and had a great time. Now all there is a wasteland of garbage and all my
>>>> friends look miserable."
>>>>
>>>> The Devil looked at her smiled and told...
>>>> ...
>>>> ...
>>>> 
>>>> 
>>>> 
>>>> "Yesterday we were recruiting you, today you're an Employee"
>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>> --
>> BEST REGARDS
>> Abdul Haque
>> +966531861850
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>

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Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....

[Rajesh Nair]

hmm, . seems like you have do the same thing what was just a joke for
the day...


never mind  it differ
.it depends hows thing are take in what way


cheers and chill pill

On Fri, Jun 1, 2012 at 4:44 PM, Abdul Haque  wrote:

> **
> what the nonsense subject is that
> "Its friday again..Heaven or Hell???"this is the place to share  info
> releted to ARS not to Days.
>
>
>
> On 1 June 2012 14:01, Rick Cook  wrote:
>
>> **
>>
>> That's funny right there...
>>
>> Rick
>>  On Jun 1, 2012 5:27 AM, "Rajesh Nair"  wrote:
>>
>>> **
>>>
>>> One day while walking down the street a highly successful
>>> Human Resources Manager was tragically hit by a bus and she died. Her
>>> soul arrived up in heaven where she was met at the Pearly Gates by St.
>>> Peter himself..
>>>
>>> "Welcome to Heaven," said St. Peter. "Before you get settled in though,
>>> it seems we have a problem. You see, strangely enough, we've never once had
>>> a Human Resources Manager make it this far and we're not really sure what
>>> to do with you."
>>>
>>> "No problem, just let me in," said the woman.
>>>
>>> "Well, I'd like to, but I have higher orders. What we're going to do is
>>> let you have a day in Hell and a day in Heaven and then you can choose
>>> whichever one you want to spend an eternity in."
>>>
>>> "Actually, I think I've made up my mind, I prefer to stay in Heaven",
>>> said the woman
>>>
>>> "Sorry, we have rules..."
>>>
>>> And with that St. Peter put the executive in an elevator and it went
>>> down-down-down to hell.
>>>
>>> The doors opened and she found herself stepping out onto the putting
>>> green of a beautiful golf course. In the distance was a country club and
>>> standing in front of her were all her friends - fellow executives that she
>>> had worked with and they were well dressed in evening gowns and cheering
>>> for her. They ran up and kissed her on both cheeks and they talked about
>>> old times. They played an excellent round of golf and at night went to the
>>> country club where she enjoyed an excellent steak and lobster dinner.
>>>
>>> She met the Devil who was actually a really nice guy (kind
>>> of cute) and she had a great time telling jokes and dancing. She was
>>> having such a good time that before she knew it, it was time to leave.
>>> Everybody shook her hand and waved goodbye as she got on the elevator.
>>>
>>> The elevator went up-up-up and opened back up at the Pearly Gates and
>>> found St. Peter waiting for her.
>>>
>>> "Now it's time to spend a day in heaven," he said. So she spent the next
>>> 24 hours lounging around on clouds and playing the harp and singing. She
>>> had great time and before she knew it her 24 hours were up and St. Peter
>>> came and got her.
>>>
>>> "So, you've spent a day in hell and you've spent a day in heaven. Now
>>> you must choose your eternity,"
>>>
>>> The woman paused for a second and then replied, "Well, I never thought
>>> I'd say this, I mean, Heaven has been really great and all, but I think I
>>> had a better time in Hell."
>>>
>>> So St. Peter escorted her to the elevator and again she went
>>> down-down-down back to Hell.
>>>
>>> When the doors of the elevator opened she found herself standing in a
>>> desolate wasteland covered in garbage and filth. She saw her friends were
>>> dressed in rags and were picking up the garbage and putting it in sacks.
>>>
>>> The Devil came up to her and put his arm around her.
>>>
>>> "I don't understand," stammered the woman, "yesterday I was here and
>>> there was a golf course and a country club and we ate lobster and we danced
>>> and had a great time. Now all there is a wasteland of garbage and all my
>>> friends look miserable."
>>>
>>> The Devil looked at her smiled and told...
>>> ...
>>> ...
>>> 
>>> 
>>> 
>>> "Yesterday we were recruiting you, today you're an Employee"
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> BEST REGARDS
> Abdul Haque
> +966531861850
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Its friday again......Heaven or Hell??? Surely experienced by some of us.....

[Rajesh Nair]

One day while walking down the street a highly successful
Human Resources Manager was tragically hit by a bus and she died. Her soul
arrived up in heaven where she was met at the Pearly Gates by St. Peter
himself..

"Welcome to Heaven," said St. Peter. "Before you get settled in though, it
seems we have a problem. You see, strangely enough, we've never once had a
Human Resources Manager make it this far and we're not really sure what to
do with you."

"No problem, just let me in," said the woman.

"Well, I'd like to, but I have higher orders. What we're going to do is let
you have a day in Hell and a day in Heaven and then you can choose
whichever one you want to spend an eternity in."

"Actually, I think I've made up my mind, I prefer to stay in Heaven", said
the woman

"Sorry, we have rules..."

And with that St. Peter put the executive in an elevator and it went
down-down-down to hell.

The doors opened and she found herself stepping out onto the putting green
of a beautiful golf course. In the distance was a country club and standing
in front of her were all her friends - fellow executives that she had
worked with and they were well dressed in evening gowns and cheering for
her. They ran up and kissed her on both cheeks and they talked about old
times. They played an excellent round of golf and at night went to the
country club where she enjoyed an excellent steak and lobster dinner.

She met the Devil who was actually a really nice guy (kind
of cute) and she had a great time telling jokes and dancing. She was having
such a good time that before she knew it, it was time to leave. Everybody
shook her hand and waved goodbye as she got on the elevator.

The elevator went up-up-up and opened back up at the Pearly Gates and found
St. Peter waiting for her.

"Now it's time to spend a day in heaven," he said. So she spent the next 24
hours lounging around on clouds and playing the harp and singing. She had
great time and before she knew it her 24 hours were up and St. Peter came
and got her.

"So, you've spent a day in hell and you've spent a day in heaven. Now you
must choose your eternity,"

The woman paused for a second and then replied, "Well, I never thought I'd
say this, I mean, Heaven has been really great and all, but I think I had a
better time in Hell."

So St. Peter escorted her to the elevator and again she went down-down-down
back to Hell.

When the doors of the elevator opened she found herself standing in a
desolate wasteland covered in garbage and filth. She saw her friends were
dressed in rags and were picking up the garbage and putting it in sacks.

The Devil came up to her and put his arm around her.

"I don't understand," stammered the woman, "yesterday I was here and there
was a golf course and a country club and we ate lobster and we danced and
had a great time. Now all there is a wasteland of garbage and all my
friends look miserable."

The Devil looked at her smiled and told...
...
...



"Yesterday we were recruiting you, today you're an Employee"

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Re: Requester Console in Home Page.

[Rajesh Nair]

As misi said you can set the home page you need in the User preference
form, but its one time activity where you need to set this parameter for
all the user's with read permission

Setting the defualt page as requestor console will make the page as default
for all.

before checking for another solution
how is the user authenticated is via LDAP or by PIN autentication



On Thu, May 24, 2012 at 3:07 PM, Team Remedy  wrote:

> Hi Rajesh,
> I need to set Home page, Requester Console, for all users with Read
> license !
> This User must connect directly on Requester console page, without pass by
> IT Home...
>
> Can U help Me ?
> Thank's in advance
>
> Peter.
>
>
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Re: Requester Console in Home Page.

[Rajesh Nair]

If it is for all, then you can set the page as default in the Server
Information,
But it is for specific user then you can do it via work flows.

On Thu, May 24, 2012 at 2:43 PM, team.rem...@libero.it <
team.rem...@libero.it> wrote:

> Hi All,
> i would like to display directly the 'Requester Console' for my user
> requesters !
> is it possible ?  How do ?
>
> thx
> Peter
>
>
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Re: Lead AR System Product Manager - India (Pune)

[Rajesh Nair]

Just visited mahableshwar a couple of week back with ma wife and kid, since
it high season you find this place a bit costly, not that costly to burn
your pocket. Climate was pleasant somewhat around 20-25 at noon and 10-15
in night which as compared to the city which is around 35-38 during high
noon, and since the mansoon is fast approaching it even hotter because of
humidity and you can even see some dark clouds hovering your head in the
morning.\

I like the mansoon as lot as the place i stay( 60 KM from Mumbai) is very
close to nature (just like coutry side) and me along with my freind often
go for drive to the river side where we can have blast along with a couple
pegs and a fresh catch from the river.

Even pune is hot in summer, coldder in winter(temp is much less than
mumbai, goes upto 6 degrees)
Best thing i can say about pune is the eatery, "awesome food" and even
cheaper and the bad thing is the autodriver's they take you for a drive if
you are new to the place. It ways good to have someone with you if he is
local person



regards
rajesh

On Wed, May 23, 2012 at 10:16 PM, Axton  wrote:

> ** The hill stations are nice to get away from the city.  I visited
> Mahabaleshwar at the beginning of the monsoon season, when the rains were
> starting in Mumbai, and the waterfalls are something to behold.
>
>
> On Wed, May 23, 2012 at 9:11 AM, Joe Martin D'Souza wrote:
>
>> **
>>  I have lived in Bombay (now Mumbai to many) most of my youth, and yes
>> it does tend to get very hot there. But its an almost tolerable hot, where
>> you can still do things outdoors. Its never too hot that you just can’t be
>> outdoors unless you are the type that cannot handle more than 86 F (which
>> is more or less 30 C).. I recall my days in the youth where I used to play
>> cricket, football (soccer here) or field hockey even in the hottest known
>> days of summer.. The hottest days used to get up to 95 F (about 35 C) that
>> lasted about a couple of weeks before the Monsoons kicks in..
>>
>> Thankfully just when the summer peaks in the fag end of May, beginning of
>> June, that’s when the Monsoon season kicks in, drastically bringing down
>> the temperatures.. If it wasn’t for the summer, then it would be a country
>> where you would easily have 100+ F but it never ever gets that hot there.
>>
>> Also Pune has a lot of ‘hill stations’ surrounding it, which you can go
>> for a weekend getaway. These being on higher altitudes tend to be a lot
>> more cooler than the city itself. Lonavala which is close to Pune is
>> absolutely gorgeous.. I had been there a few times, once on a high school
>> retreat for the catholic students, and on most other occasions on college
>> hikes where we climbed short mountains – I enjoyed all my trips there..
>>
>> And then theres Goa for those who want to go on a longer weekend.. Goa is
>> slightly further down south but has got the best beaches I have ever been
>> to as compared to any other beaches in the world.. All the beach landscape
>> there is natural with little or none artificial touch added.. That’s the
>> place I am a native of.. It has a huge Portuguese influence so there is
>> lots to see in terms of history other than beaches.. If you are a Catholic,
>> you may even want to visit the St. Francis Xavier’s church in Goa wherein
>> lies the remains of the saint.. The body is not embalmed and is considered
>> to have miraculously not decomposed.. I recall visiting this church when I
>> was about 8 and they held a public exposition where they lowered the body
>> for public viewing from the golden casket in which it lays high on an
>> alter...
>>
>> Dolphins are often spotted on some of the beaches near Miramar, Goa..
>>
>> Joe
>>
>>  *From:* richard@bwc.state.oh.us 
>> *Sent:* Wednesday, May 23, 2012 8:07 AM
>> *Newsgroups:* public.remedy.arsystem.general
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune)
>>
>> **
>>
>> That’s about 100 F……thought it got a lot hotter than that…hmmm….
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
>> *Sent:* Wednesday, May 23, 2012 7:58 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune)
>>
>>
>>
>> ** ye,, it goes upto 38 in summer
>>
>> On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us <
>> richard@bwc.state.oh.us> wrote:
>>
>> **
>>
>> Hot hot does it get there during the warm season?
>>
>>
>>
>

Re: JOB: Lead AR System Product Manager - India (Pune)

[Rajesh Nair]

ye,, it goes upto 38 in summer

On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us <
richard@bwc.state.oh.us> wrote:

> **
>
> Hot hot does it get there during the warm season?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* Tuesday, May 22, 2012 8:57 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune)
>
>
>
> ** I will add that Pune is a wonderful place.  It's India, so there are a
> lot of people, but the food, the people, the culture, and so much more make
> it a wonderful place to go.  They do have a monsoon season, which is
> really... wet, if anyone is looking at relocating there that has never
> visited.  The people, en masse, in India, are some of the most pleasant
> people I've ever had the pleasure of getting to know.  If you do go to
> Pune, try to Misal pav at a place downtown, I think on or near Lakshmi
> street; if Google is any help, I think the place I went Bedekar Misal.
>
>
>
>
> http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html
>
>
>
>
> Axton Grams
>
> On Tue, May 22, 2012 at 2:34 PM, Easter, David 
> wrote:
>
> **
>
> Hi All,
>
>
>
>   If you’ve always dreamed about being able to influence the future of AR
> System, here’s your chance.  I’m looking for a technical Product Manager to
> help drive development of AR System in Pune, India.   While I prefer a
> candidate with strong product manager experience, I’m open to considering
> someone with extensive (and current) AR System knowledge and
> business/customer oriented thinking.
>
>
>
>  You can find the official posting at:
>
>
>
>
> http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetail&jobPostId=30694&localeCode=en-us
>
>
>
> If that link doesn’t work for some reason, you can go to the main career
> page and Search for a job now
> .
> Select “IND Pune” as the location and “Marketing” as the area.
>
>
>
> Thanks,
>  --
>
> *David J. Easter*
> Product Line Manager, AR System
>
> BSM & Atrium Solutions Mgmt
> BMC Software, Inc.
>
> [image: BMC Software] 
>
>
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
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